@frontera-sdk/chat-ui 1.53.30 → 1.53.32

package/dist/{chunk-XJ2UK4WV.js → chunk-7LCV3BV2.js}

@@ -2472,14 +2472,14 @@ var en_default = {
   "admin.documentDetails.unavailableNote": "The chosen model is not among your organization's usable models, because its provider is not set up. Documents get no details until you set up its provider or choose another model.",
   "admin.documentDetails.loadFailed": "The document details model could not be loaded. Reload the page to try again.",
   "admin.speech.heading": "Speech",
-  "admin.speech.subtitle": "How Agents listen and speak, in voice calls and when Chat reads replies aloud. Each Agent picks a transcription model and a voice on its Voice page.",
+  "admin.speech.subtitle": "How Agents listen and speak, in voice calls and when Chat reads replies aloud. Each Agent picks a transcription model and a voice in its Voice settings (Channels \u2192 Voice calls).",
   "admin.speech.listening.heading": "Listening (speech to text)",
   "admin.speech.listening.subtitle": "Voice calls use one of these to turn what callers say into text.",
   "admin.speech.listening.dialogTitle": "Add transcription model",
   "admin.speech.listening.emptyTitle": "No transcription models yet",
   "admin.speech.listening.emptyBody": "Add one so voice calls can turn what callers say into text.",
   "admin.speech.listening.removeTitle": "Remove {name}?",
-  "admin.speech.listening.removeBody": "Agents that use it can\u2019t take voice calls until they choose another transcription model on their Voice page.",
+  "admin.speech.listening.removeBody": "Agents that use it can\u2019t take voice calls until they choose another transcription model in their Voice settings.",
   "admin.speech.speaking.heading": "Speaking voices (text to speech)",
   "admin.speech.speaking.subtitle": "Voices Agents speak with. An Agent with none chosen doesn\u2019t speak.",
   "admin.speech.speaking.dialogDescription": "Choose a speech model, then one of its voices, and give the voice a name.",
@@ -2488,7 +2488,7 @@ var en_default = {
   "admin.speech.speaking.keyRemovedTitle": "Agents can\u2019t speak until a speech provider is added again",
   "admin.speech.speaking.keyRemovedBody": "The organization has no ElevenLabs or OpenRouter key, so every voice below is silent.",
   "admin.speech.speaking.emptyBody": "Register a voice by name, then choose it in an agent\u2019s settings.",
-  "admin.speech.speaking.inUseBody": "These agents speak with {name}. Choose another voice for them on their Voice page and publish, then remove it.",
+  "admin.speech.speaking.inUseBody": "These agents speak with {name}. Choose another voice for them in their Voice settings and publish, then remove it.",
   "admin.speech.provider.openrouter": "OpenRouter",
   "admin.speech.provider.elevenlabs": "ElevenLabs",
   "admin.speech.voiceCount": "{count} voices",
@@ -2803,6 +2803,26 @@ var en_default = {
   "knowledgeApp.sources.field.name": "Name",
   "knowledgeApp.sources.field.listUrl": "List address",
   "knowledgeApp.sources.field.listUrlHint": "The https address of the list, such as a help center\u2019s articles or a blog\u2019s posts. Do not put a key or password in it; Knowledge asks for a sign-in when the source needs one.",
+  "knowledgeApp.sources.field.method": "Method",
+  "knowledgeApp.sources.field.methodHint": "GET, unless the system\u2019s documentation says to read this address with POST.",
+  "knowledgeApp.sources.field.requestBody": "Request body",
+  "knowledgeApp.sources.field.requestBodyHint": "Optional, and sent exactly as written on every request. Do not put a key, token or password in it; use the sign-in.",
+  "knowledgeApp.sources.field.answer": "What becomes a document",
+  "knowledgeApp.sources.answer.list": "Each item in a list",
+  "knowledgeApp.sources.answer.whole": "The whole answer, as one JSON file",
+  "knowledgeApp.sources.answer.wholeHint": "On a saved list source, its documents move to Removed at source. The first sync after this change can fail, and the next one moves them.",
+  "knowledgeApp.sources.request.toggle": "Change the request",
+  "knowledgeApp.sources.request.postWarning": "POST is for reading data. Connect and Check again send this request right away, and every sync sends it again. Knowledge does not check what the other system does with it, so use POST only when the request changes nothing there.",
+  "knowledgeApp.sources.need.answer": "Check the address and the request, then connect again to continue.",
+  "knowledgeApp.sources.address.connectedWhole": "Connected. The whole answer can become one document.",
+  "knowledgeApp.sources.documents.wholeTitle": "Keep the whole answer as one document?",
+  "knowledgeApp.sources.documents.wholeHint": "This answer has no list of documents, so Knowledge can keep all of it as one JSON file named after the source. Each sync replaces the file only when the answer changes, and a failed sync keeps the last one.",
+  "knowledgeApp.sources.documents.wholeBad": "The answer is empty or is not JSON, so there is nothing to keep. Check the address and the request, then connect again.",
+  "knowledgeApp.sources.review.request": "Request",
+  "knowledgeApp.sources.review.post": "POST, sent on every sync",
+  "knowledgeApp.sources.review.postBody": "POST with a body, sent on every sync",
+  "knowledgeApp.sources.review.wholeAnswer": "The whole answer, as one JSON file",
+  "knowledgeApp.sources.review.theDocument": "The document",
   "knowledgeApp.sources.field.itemsAt": "Where the items are",
   "knowledgeApp.sources.field.itemsAtHint": "The field in the answer that holds the list, such as articles or data.items. Leave empty when the answer is the list itself.",
   "knowledgeApp.sources.field.paging": "Next page",
@@ -2861,6 +2881,7 @@ var en_default = {
   "knowledgeApp.sources.problem.unreachable": "The source could not be reached. Check the address, or try again later.",
   "knowledgeApp.sources.problem.timedOut": "The source did not answer in time.",
   "knowledgeApp.sources.problem.badAnswer": "The source\u2019s answer could not be read. Check the address and where the items are.",
+  "knowledgeApp.sources.problem.repeatsCredential": "The source\u2019s answer repeats the sign-in credential, so it was not stored. Ask the system\u2019s administrator to stop it sending the credential back.",
   "knowledgeApp.sources.problem.tooLarge": "The source\u2019s answer is over the platform\u2019s size limit. Ask for fewer items per page in the address.",
   "knowledgeApp.sources.problem.blocked": "The platform does not reach this address. Use a public https address. If your system is only reachable inside your network, ask your administrator.",
   "knowledgeApp.sources.syncProblem.off": "Sources are off for this knowledge base. Ask an organization owner or admin to turn them on in Knowledge settings \u203A Sources.",
@@ -2873,7 +2894,7 @@ var en_default = {
   "knowledgeApp.sources.syncProblem.paging": "The source\u2019s list did not end: it sent the same page twice in a row, or more than 10,000 pages. Check the source\u2019s Next page setting, then sync again.",
   "knowledgeApp.sources.syncProblem.abandoned": "The sync stopped three times before it finished. It starts again from the beginning at its next try.",
   "knowledgeApp.sources.refusal.sources_off": "Sources are off for this knowledge base. Ask an organization owner or admin to turn them on in Knowledge settings \u203A Sources.",
-  "knowledgeApp.sources.refusal.credential_required": "You changed the address or how the source signs in, so enter the credential again, then save.",
+  "knowledgeApp.sources.refusal.credential_required": "You changed the address, the request or how the source signs in, so enter the credential again, then save.",
   "knowledgeApp.sources.refusal.too_many_requests": "Too many connection tests. Wait {seconds} s, then try again.",
   "knowledgeApp.sources.refusal.not_permitted": "Only people who manage this knowledge base can change its sources.",
   "knowledgeApp.sources.refusal.sync_running": "This source is syncing now. Try again when the sync ends.",
@@ -2906,7 +2927,7 @@ var en_default = {
   "knowledgeApp.sources.need.fields": "Choose the fields Knowledge could not find to continue.",
   "knowledgeApp.sources.need.name": "Name the source to continue.",
   "knowledgeApp.sources.address.title": "Where do the documents come from?",
-  "knowledgeApp.sources.address.hint": "Paste the address of a list another system publishes, such as its posts or help articles. Knowledge reads the list, keeps a copy of each document and checks it for changes.",
+  "knowledgeApp.sources.address.hint": "Paste the address of a list another system publishes, such as its posts or help articles, or of an API that answers with JSON. Knowledge reads it, keeps a copy of each document and checks it for changes.",
   "knowledgeApp.sources.address.connect": "Connect",
   "knowledgeApp.sources.address.connecting": "Connecting\u2026",
   "knowledgeApp.sources.address.reconnect": "Connect again",
@@ -2929,7 +2950,7 @@ var en_default = {
   "knowledgeApp.sources.documents.morePages": "More pages follow. Each sync reads them all.",
   "knowledgeApp.sources.documents.onePage": "This is the whole list.",
   "knowledgeApp.sources.documents.empty": "The first page has no documents yet.",
-  "knowledgeApp.sources.documents.noList": "Knowledge reached the address but could not find a list of documents in its answer. Say where the list is below, then check again.",
+  "knowledgeApp.sources.documents.noList": "Knowledge reached the address but could not find a list of documents in its answer. Say where the list is below, or keep the whole answer as one document, then check again.",
   "knowledgeApp.sources.documents.unfound": "Knowledge could not tell which field holds each document\u2019s {parts}. Choose them below, then check again.",
   "knowledgeApp.sources.documents.leftOut": "{count} of {total} documents on the first page are missing a title, a date, an ID or text, so they will be left out.",
   "knowledgeApp.sources.documents.overLimit": "{count} documents are over the size limit. They will be listed but not searchable.",
@@ -5609,17 +5630,16 @@ var en_default = {
   "omnichannel.nav.teams": "Teams",
   "omnichannel.nav.routing": "Routing",
   "omnichannel.nav.routingRules": "Routing rules",
-  "omnichannel.routingRules.intro": "Choose which team a handed-over chat goes to. Rules are checked from the top when a chat is handed to people; the first rule that matches picks the team.",
+  "omnichannel.routingRules.intro": "Checked from the top when a chat is handed to your team. The first rule that matches decides where it goes.",
   "omnichannel.routingRules.add": "Add rule",
   "omnichannel.routingRules.emptyTitle": "No routing rules yet",
-  "omnichannel.routingRules.emptyBody": "Add a rule to send chats to a team by the customer's lifecycle stage or the chat's tags. Without rules, the steps below choose the team.",
+  "omnichannel.routingRules.emptyBody": "Send chats to a team or a person by lifecycle stage or tag. Until you add one, the steps below pick the team.",
   "omnichannel.routingRules.ruleTitle": "Rule {number}",
   "omnichannel.routingRules.moveUp": "Move up",
   "omnichannel.routingRules.moveDown": "Move down",
   "omnichannel.routingRules.deleteRule": "Delete rule",
   "omnichannel.routingRules.if": "If",
-  "omnichannel.routingRules.then": "Then",
-  "omnichannel.routingRules.sendTo": "send to",
+  "omnichannel.routingRules.thenSendTo": "Then send to",
   "omnichannel.routingRules.joinLabel": "How this condition joins the one before",
   "omnichannel.routingRules.join.and": "And",
   "omnichannel.routingRules.join.or": "Or",
@@ -5641,6 +5661,7 @@ var en_default = {
   "omnichannel.routingRules.teamLabel": "Team",
   "omnichannel.routingRules.teamPlaceholder": "Choose a team",
   "omnichannel.routingRules.teamEmpty": "No one in it",
+  "omnichannel.routingRules.shadowed": "Never used: Rule {number} catches these chats first",
   "omnichannel.routingRules.summary.sentence": "When {conditions}, the chat goes to {team}.",
   "omnichannel.routingRules.summary.and": "and",
   "omnichannel.routingRules.summary.or": "or",
@@ -5650,9 +5671,11 @@ var en_default = {
   "omnichannel.routingRules.summary.stage.is_not": "the customer is not in {name}",
   "omnichannel.routingRules.summary.tag.is": "the chat is tagged {name}",
   "omnichannel.routingRules.summary.tag.is_not": "the chat is not tagged {name}",
+  "omnichannel.routingRules.fallback.summary": "Otherwise the Agent picks a team, then the channel's default team, then everyone.",
+  "omnichannel.routingRules.deleteDuplicate": "Delete this rule",
   "omnichannel.routingRules.fallback.title": "When no rule matches",
   "omnichannel.routingRules.fallback.agent": "The channel's Agent picks the team whose description matches what the customer needs.",
-  "omnichannel.routingRules.fallback.default": "If the Agent names no team, or that team has no one in it, the channel's default team takes the chat.",
+  "omnichannel.routingRules.fallback.default": "If the Agent names no team, or that team is empty, the channel's default team takes the chat.",
   "omnichannel.routingRules.fallback.everyone": "With no default team, the chat is offered to everyone.",
   "omnichannel.routingRules.save": "Save rules",
   "omnichannel.routingRules.valueMissing.stage": "Deleted stage: choose another",
@@ -5668,9 +5691,11 @@ var en_default = {
   "omnichannel.routingRules.summary.sentencePerson": "When {conditions}, the chat is offered to {person} first.",
   "omnichannel.routingRules.summary.noPerson": "a person you choose",
   "omnichannel.routingRules.error.person": "Rule {number}: its person has not used Omnichannel in this workspace. Choose another person.",
-  "omnichannel.routingRules.unsaved": "You have unsaved changes.",
+  "omnichannel.routing.unsaved.rules": "Unsaved changes to the routing rules",
+  "omnichannel.routing.unsaved.sameAgent": "Unsaved changes to returning customers",
+  "omnichannel.routing.unsaved.queue": "Unsaved changes to the queue position reply",
+  "omnichannel.routingRules.moveAbove": "Move above Rule {number}",
   "omnichannel.routingRules.discard": "Discard",
-  "omnichannel.routingRules.saving": "Saving\u2026",
   "omnichannel.routingRules.saved": "Routing rules saved",
   "omnichannel.routingRules.saveError": "The routing rules could not be saved",
   "omnichannel.routingRules.conflict": "Another Supervisor saved the routing rules while you were editing. Your changes are still here: Replace theirs saves yours over their version, and Discard shows theirs.",
@@ -5679,8 +5704,12 @@ var en_default = {
   "omnichannel.routingRules.error.stage": "Rule {number}: a stage it checks no longer exists. Choose another stage.",
   "omnichannel.routingRules.error.tag": "Rule {number}: a tag it checks no longer exists. Choose another tag.",
   "omnichannel.routingRules.error.oneStage": "Rule {number}: a customer is in one stage at a time, so join stages with Or.",
-  "omnichannel.routing.intro": "What happens to a chat handed to your team while it waits for someone to take it.",
-  "omnichannel.nav.settings": "Settings",
+  "omnichannel.routing.handoverTitle": "Handover",
+  "omnichannel.routing.handoverIntro": "Who is offered a handed-over chat first, and what the customer is told while they wait.",
+  "omnichannel.routing.intro": "Where handed-over chats go, who is offered them first, and what waiting customers are told.",
+  "omnichannel.nav.group.messaging": "Messaging",
+  "omnichannel.nav.group.team": "Team and routing",
+  "omnichannel.nav.group.customerData": "Customer data",
   "omnichannel.settings.section.templates": "Templates",
   "omnichannel.settings.section.tags": "Tags",
   "omnichannel.settings.section.hours": "Service hours and survey",
@@ -5906,35 +5935,25 @@ var en_default = {
   "omnichannel.overview.live.nobodyWaiting": "Nobody is waiting",
   "omnichannel.overview.live.firstReplies": "First replies to watch",
   "omnichannel.overview.live.firstRepliesCaption": "{soon} due soon \xB7 {overdue} overdue",
-  "omnichannel.overview.live.online": "Online now",
-  "omnichannel.overview.live.onlineCaption": "{away} Away",
-  "omnichannel.overview.where.title": "Where chats are",
-  "omnichannel.overview.where.description": "Chats open now, and resolved in the last 24 hours",
-  "omnichannel.overview.where.totalLabel": "Open or resolved",
-  "omnichannel.overview.where.columnState": "State",
-  "omnichannel.overview.where.columnChats": "Chats",
-  "omnichannel.overview.where.columnShare": "Share",
-  "omnichannel.overview.escalations.description": "For your decision, oldest first",
-  "omnichannel.overview.escalations.descriptionLongest": "Oldest first \xB7 the longest has waited {time}",
-  "omnichannel.overview.escalations.totalLabel": "Waiting",
-  "omnichannel.overview.escalations.reviewInInbox": "Review in Inbox",
+  "omnichannel.overview.live.firstRepliesNone": "None due soon or overdue",
+  "omnichannel.overview.live.resolvedLastDay": "{count} resolved in the last 24 hours",
+  "omnichannel.overview.live.withAgentCaption": "Active in the last 24 hours",
   "omnichannel.overview.escalations.empty": "No escalations are waiting",
-  "omnichannel.overview.escalations.emptyBody": "When a Human Agent escalates a chat, it appears here for your decision.",
+  "omnichannel.overview.escalations.title": "Escalations",
+  "omnichannel.overview.escalations.ago": "{time} ago",
+  "omnichannel.overview.escalations.askedBy": "Asked by {name}",
+  "omnichannel.overview.escalations.waited": "Waiting for a decision for {time}",
+  "omnichannel.overview.escalations.emptyBody": "Escalated chats will appear here.",
   "omnichannel.overview.workload.withAgent": "With the Agent",
-  "omnichannel.overview.workload.withAgentCaption": "Customers who wrote in the last 24 hours",
-  "omnichannel.overview.workload.waiting": "Waiting for a person",
   "omnichannel.overview.workload.waitingCaption": "Handed over, nobody has taken it yet",
   "omnichannel.overview.workload.withPeople": "With your team",
-  "omnichannel.overview.workload.withPeopleCaption": "A person is answering",
-  "omnichannel.overview.workload.resolved": "Resolved",
-  "omnichannel.overview.workload.resolvedCaption": "By your team in the last 24 hours",
   "omnichannel.overview.team.title": "People",
   "omnichannel.overview.team.filterLabel": "Show people",
   "omnichannel.overview.team.filter.all": "All",
   "omnichannel.overview.team.filter.online": "Online",
   "omnichannel.overview.team.filter.away": "Away",
   "omnichannel.overview.team.empty": "Nobody to show",
-  "omnichannel.overview.waiting.title": "Waiting for a person",
+  "omnichannel.overview.waiting.title": "Longest waiting",
   "omnichannel.overview.waiting.all": "All",
   "omnichannel.overview.waiting.filterLabel": "Show chats waiting for",
   "omnichannel.overview.waiting.openInbox": "Open in Inbox",
@@ -5943,6 +5962,8 @@ var en_default = {
   "omnichannel.overview.waiting.empty": "Nobody is waiting",
   "omnichannel.overview.waiting.emptyBody": "Chats handed over to your team appear here, the longest wait first.",
   "omnichannel.overview.waiting.waited": "Waiting {time}",
+  "omnichannel.overview.waiting.dueToday": "Reply due {time}",
+  "omnichannel.overview.waiting.dueLater": "Reply due {day} {time}",
   "omnichannel.overview.waiting.overdue": "Overdue",
   "omnichannel.overview.waiting.dueSoon": "Due soon",
   "omnichannel.reports.title": "Reports",
@@ -5962,6 +5983,7 @@ var en_default = {
   "omnichannel.handoverReason.system.no_agent": "No Agent on this channel",
   "omnichannel.handoverReason.system.complaint_topic": "Complaint topic",
   "omnichannel.handoverReason.system.unanswered": "The Agent couldn't answer",
+  "omnichannel.handoverReason.system.replied_too_often": "The Agent replied too often",
   "omnichannel.handoverReason.changeFailed": "The reason was not changed",
   "omnichannel.reports.reasons.examples": "How the Agent described them",
   "omnichannel.reports.reasons.intro": "Why the Agent handed chats over. Open a reason to read examples.",
@@ -5979,7 +6001,7 @@ var en_default = {
   "omnichannel.reports.related.handed_over_chats": "Chats handed over",
   "omnichannel.reports.related.resolved": "Resolved",
   "omnichannel.reports.related.resolve_rate": "Resolve rate",
-  "omnichannel.reports.related.csat_average": "Average rating",
+  "omnichannel.reports.related.csat_score": "Satisfied (4\u20135\u2605)",
   "omnichannel.reports.related.csat_responses": "Ratings",
   "omnichannel.reports.related.surveys_sent": "Surveys sent",
   "omnichannel.reports.related.csat_response_rate": "Response rate",
@@ -5994,6 +6016,8 @@ var en_default = {
   "omnichannel.reports.metrics": "Headline metrics",
   "omnichannel.reports.change.points": "{value} pt",
   "omnichannel.reports.change.percent": "{value}%",
+  "omnichannel.reports.change.rating": "{value}",
+  "omnichannel.reports.change.count": "{value}",
   "omnichannel.reports.change.label": "Change from the period before:",
   "omnichannel.reports.trend.oneDay": "One day has no trend. Choose 7d, 30d or 90d to see how the numbers moved.",
   "omnichannel.reports.trend.p50": "Half within",
@@ -6001,7 +6025,7 @@ var en_default = {
   "omnichannel.reports.channels.title": "Share of handovers",
   "omnichannel.reports.handoverCount": "{count} handovers in all",
   "omnichannel.reports.breakdown.label": "Breakdown",
-  "omnichannel.reports.metric.csat_score": "CSAT",
+  "omnichannel.reports.metric.csat_score": "Satisfied",
   "omnichannel.reports.metric.sla_attainment": "SLA attainment",
   "omnichannel.reports.metric.first_reply_p50_minutes": "First reply wait",
   "omnichannel.reports.metric.handovers": "Handovers",
@@ -6009,7 +6033,7 @@ var en_default = {
   "omnichannel.reports.metric.abandonment_rate": "Abandonment",
   "omnichannel.reports.metric.resolved": "Resolved",
   "omnichannel.reports.metric.resolution_p50_minutes": "Resolution time",
-  "omnichannel.reports.metric.csat_average": "Average rating",
+  "omnichannel.reports.metric.csat_average": "CSAT",
   "omnichannel.reports.metric.csat_responses": "Ratings",
   "omnichannel.reports.metric.repeat_contact_rate": "Repeat contact",
   "omnichannel.reports.metric.resolve_rate": "Resolve rate",
@@ -6020,9 +6044,9 @@ var en_default = {
   "omnichannel.reports.metric.chats": "Chats",
   "omnichannel.reports.metric.chats_at_once": "At once",
   "omnichannel.reports.occupancy.title": "Occupancy",
-  "omnichannel.reports.occupancy.intro": "Time each person spent Online and Away, and handling chats: with at least one chat assigned to them, chats at the same time counted once. Occupancy is the handling time while Online, out of the Online time. Chats is how many different chats each person held, and At once how many on average while handling: 100% with 1.0 at once is one chat held all along.",
+  "omnichannel.reports.occupancy.intro": "Each person's Online, Away and handling time. Occupancy is handling time out of Online time; At once is the average number of chats they held together.",
   "omnichannel.reports.occupancy.empty": "Nobody was Online or handled a chat in this period.",
-  "omnichannel.reports.how.csat_score": "Ratings of 4 or 5 stars out of all ratings customers gave after a person resolved their chat.",
+  "omnichannel.reports.how.csat_average": "The average rating, from 1 to 5 stars, customers gave after a person resolved their chat.",
   "omnichannel.reports.how.sla_attainment": "Handovers whose first reply came by the channel's target, out of those met or missed. Chats closed before the target without a reply are not counted.",
   "omnichannel.reports.how.first_reply_p50_minutes": "Half of the handovers got a person's first reply within this time; the second line is the time 90% got one within.",
   "omnichannel.reports.how.handovers": "Chats handed to your team in the period.",
@@ -6040,30 +6064,28 @@ var en_default = {
   "omnichannel.settings.survey.error.required": "Fill this in, or turn the survey off.",
   "omnichannel.settings.survey.error.tooLong": "At most {max} characters.",
   "omnichannel.settings.survey.saveError": "The survey could not be saved. Try again.",
-  "omnichannel.settings.queue.title": "Queue position",
   "omnichannel.settings.queue.enabled": "Tell waiting customers their place in the queue",
-  "omnichannel.settings.queue.enabledHint": "When a chat is handed to your team and has to wait for someone to take it, the customer gets one automatic reply with their place in the queue and, when it can be estimated, the usual wait. It is not sent when the closed message goes out instead.",
+  "omnichannel.settings.queue.enabledHint": "One automatic reply with the customer's place in the queue and the usual wait.",
   "omnichannel.settings.queue.queue_position_message": "Message with the usual wait",
-  "omnichannel.settings.queue.queue_position_messageHint": "{position} becomes the customer's place in the queue, and {wait} the usual wait in minutes: the median time to a first reply over the last 7 days, rounded up.",
+  "omnichannel.settings.queue.queue_position_messageHint": "{position} is their place in the queue; {wait} is the usual wait in minutes.",
   "omnichannel.settings.queue.queue_position_message_no_wait": "Message without a wait",
-  "omnichannel.settings.queue.queue_position_message_no_waitHint": "Sent instead while your team has fewer than 5 first replies in the last 7 days. Use {position} only.",
+  "omnichannel.settings.queue.queue_position_message_no_waitHint": "Sent while there are too few recent replies to estimate the wait. Use {position} only.",
   "omnichannel.settings.queue.error.required": "Write this message.",
   "omnichannel.settings.queue.error.tooLong": "At most {max} characters.",
   "omnichannel.settings.queue.error.noWait": "This message is sent without a wait estimate, so it cannot use {wait}.",
-  "omnichannel.settings.queue.save": "Save",
+  "omnichannel.settings.queue.save": "Save reply",
   "omnichannel.settings.queue.saved": "Queue position message saved",
   "omnichannel.settings.queue.saveError": "The queue position message could not be saved. Try again.",
   "omnichannel.routing.loadError": "The routing settings could not be loaded.",
-  "omnichannel.settings.sameAgent.title": "Same person",
   "omnichannel.settings.sameAgent.enabled": "Send returning customers to the person they last chatted with",
-  "omnichannel.settings.sameAgent.enabledHint": "When a customer's chat is handed to your team, it is offered first to the person who had their last chat on the same number, if that person is Online and that chat ended within the days below. If they don't accept it in time, it is offered as usual. The customer is not told.",
+  "omnichannel.settings.sameAgent.enabledHint": "Offer a returning customer's chat first to the person who had their last chat, while they are Online.",
   "omnichannel.settings.sameAgent.days": "How recent the last chat must be",
   "omnichannel.settings.sameAgent.daysUnit": "days",
-  "omnichannel.settings.sameAgent.daysHint": "Counted from when the customer's last chat with that person ended. From 1 to 90 days.",
+  "omnichannel.settings.sameAgent.daysHint": "Counted from when that last chat ended. 1 to 90 days.",
   "omnichannel.settings.sameAgent.daysInvalid": "Enter a whole number of days from {min} to {max}.",
-  "omnichannel.settings.sameAgent.save": "Save",
-  "omnichannel.settings.sameAgent.saved": "Same person setting saved",
-  "omnichannel.settings.sameAgent.saveError": "The same person setting could not be saved. Try again.",
+  "omnichannel.settings.sameAgent.save": "Save setting",
+  "omnichannel.settings.sameAgent.saved": "Returning customers setting saved",
+  "omnichannel.settings.sameAgent.saveError": "The returning customers setting could not be saved. Try again.",
   "omnichannel.inbox.view.soon": "Needs reply soon",
   "omnichannel.inbox.viewEmpty.soon": "No chat's first reply is due soon.",
   "omnichannel.inbox.sla.minutes": "{minutes} min",
@@ -6079,6 +6101,10 @@ var en_default = {
   "omnichannel.inbox.owner.unassigned": "Unassigned",
   "omnichannel.inbox.owner.agent": "Agent",
   "omnichannel.inbox.owner.closed": "Closed",
+  "omnichannel.inbox.row.escalated": "Escalated",
+  "omnichannel.inbox.row.escalatedTitle": "Escalated: the person it went to has this chat",
+  "omnichannel.inbox.row.needsDecision": "Needs decision",
+  "omnichannel.inbox.row.needsDecisionTitle": "Escalation requested: waiting for a Supervisor to decide",
   "omnichannel.inbox.sla.alertAtRisk": "A chat's first reply is due soon",
   "omnichannel.inbox.sla.alertOverdue": "A chat's first reply is overdue",
   "omnichannel.inbox.sla.open": "Open",
@@ -6154,7 +6180,7 @@ var en_default = {
   "omnichannel.inbox.chatTags.search": "Search tags",
   "omnichannel.inbox.chatTags.remove": "Remove {name}",
   "omnichannel.inbox.chatTags.none": "No tags",
-  "omnichannel.inbox.chatTags.noTags": "No tags yet. A Supervisor adds them in Settings.",
+  "omnichannel.inbox.chatTags.noTags": "No tags yet. A Supervisor adds them under Customer data \u203A Tags.",
   "omnichannel.inbox.chatTags.noMatch": "No tag matches.",
   "omnichannel.inbox.chatTags.failed": "The tags were not changed",
   "omnichannel.inbox.attachment": "Attachment",
@@ -6187,6 +6213,7 @@ var en_default = {
   "omnichannel.inbox.sender.broadcastNamed": "Broadcast \xB7 {name}",
   "omnichannel.inbox.sender.kataCxApi": "Kata CX API",
   "omnichannel.inbox.status.pending": "Sending",
+  "omnichannel.inbox.status.queued": "Sending",
   "omnichannel.inbox.status.sent": "Sent",
   "omnichannel.inbox.status.delivered": "Delivered",
   "omnichannel.inbox.status.read": "Read",
@@ -6204,6 +6231,13 @@ var en_default = {
   "omnichannel.inbox.unreadFrom": "Unread messages",
   "omnichannel.inbox.failure.why": "Why?",
   "omnichannel.inbox.failure.title": "This message did not reach the customer",
+  "omnichannel.inbox.failure.expired": "Expired",
+  "omnichannel.inbox.failure.cancelled": "Cancelled",
+  "omnichannel.inbox.failure.uncertain": "May not have been sent",
+  "omnichannel.inbox.failure.uncertainTitle": "This message may not have reached the customer",
+  "omnichannel.inbox.duplicate.label": "May have been sent twice",
+  "omnichannel.inbox.duplicate.title": "The customer may have this message twice",
+  "omnichannel.inbox.duplicate.body": "WhatsApp did not confirm the first try, so it was sent again.",
   "omnichannel.inbox.copy": "Copy",
   "omnichannel.inbox.copied": "Copied",
   "omnichannel.inbox.messageActions": "Message actions",
@@ -6225,7 +6259,7 @@ var en_default = {
   "omnichannel.inbox.templates.open": "Insert a template",
   "omnichannel.inbox.templates.title": "Templates",
   "omnichannel.inbox.templates.keys": "\u2191\u2193 to move \xB7 Enter to insert \xB7 Esc to close",
-  "omnichannel.inbox.templates.none": "No template matches. A Supervisor adds templates in Settings.",
+  "omnichannel.inbox.templates.none": "No template matches. A Supervisor adds templates under Messaging \u203A Templates.",
   "omnichannel.inbox.templates.loading": "Loading templates\u2026",
   "omnichannel.inbox.composer.attach": "Attach a file",
   "omnichannel.inbox.template.open": "Send a WhatsApp template",
@@ -6417,6 +6451,15 @@ var en_default = {
   "omnichannel.inbox.contact.suggestionFailed": "The suggestion was not updated",
   "omnichannel.inbox.contact.adUntitled": "An ad without a headline",
   "omnichannel.inbox.contact.bsuid": "BSUID",
+  "omnichannel.inbox.contact.numberCheck.title": "This number may belong to someone new",
+  "omnichannel.inbox.contact.numberCheck.body": "It wrote from a different WhatsApp account than before. The Agent won't use this customer's saved details until a Supervisor confirms who this is.",
+  "omnichannel.inbox.contact.numberCheck.same": "Same person",
+  "omnichannel.inbox.contact.numberCheck.new": "Someone new",
+  "omnichannel.inbox.contact.numberCheck.confirmTitle": "Start this customer afresh?",
+  "omnichannel.inbox.contact.numberCheck.confirmBody": "The earlier customer's details (name, email, location, notes, fields and stage) are archived and cleared. Chat history stays.",
+  "omnichannel.inbox.contact.numberCheck.confirmAction": "Start afresh",
+  "omnichannel.inbox.contact.numberCheck.cancel": "Cancel",
+  "omnichannel.inbox.contact.numberCheck.failed": "Couldn't confirm who this is",
   "omnichannel.inbox.contact.whatsappId": "WhatsApp ID",
   "omnichannel.inbox.contact.readOnlyHint": "Take over a chat with this customer to change their details.",
   "omnichannel.inbox.contact.thisChat": "This chat",
@@ -6429,7 +6472,7 @@ var en_default = {
   "omnichannel.inbox.cases.takenOver": "Taken over from the Agent",
   "omnichannel.inbox.cases.open": "Open",
   "omnichannel.inbox.cases.resolved": "Resolved",
-  "omnichannel.inbox.cases.expired": "Closed after 24 h without a reply",
+  "omnichannel.inbox.cases.expired": "Closed without a reply",
   "omnichannel.inbox.cases.returned": "Returned to the Agent",
   "omnichannel.inbox.cases.notTaken": "Not taken yet",
   "omnichannel.inbox.cases.underAMinute": "under 1 min",
@@ -6500,19 +6543,28 @@ var en_default = {
   "omnichannel.inbox.cases.escalationWaitsForSupervisor": "Waiting for a Supervisor",
   "omnichannel.inbox.view.escalations": "Escalations",
   "omnichannel.inbox.viewEmpty.escalations": "No escalations wait for a decision.",
-  "omnichannel.overview.workload.escalations": "Escalations waiting",
   "omnichannel.reports.escalations.title": "Escalations",
-  "omnichannel.reports.escalations.intro": "Requests to escalate a chat in the period, by the Human Agents who asked, and how Supervisors decided them.",
+  "omnichannel.reports.escalations.intro": "Requests to escalate a chat in the period, and how Supervisors decided them. Pick a number to chart it.",
   "omnichannel.reports.metric.escalations": "Escalations",
   "omnichannel.reports.metric.escalations_approved": "Approved",
   "omnichannel.reports.metric.escalations_declined": "Declined",
   "omnichannel.reports.metric.escalations_withdrawn": "Withdrawn",
-  "omnichannel.reports.metric.escalation_decision_p50_minutes": "Time to decide",
+  "omnichannel.reports.metric.escalation_decision_p50_minutes": "Median time to decide",
   "omnichannel.reports.how.escalations": "Requests to escalate a chat made in the period.",
   "omnichannel.reports.how.escalations_approved": "Requests a Supervisor approved, to the person suggested or to another person or a team.",
   "omnichannel.reports.how.escalations_declined": "Requests a Supervisor declined.",
   "omnichannel.reports.how.escalations_withdrawn": "Requests the Human Agent withdrew, or that ended because the chat was transferred, resolved or closed first.",
   "omnichannel.reports.how.escalation_decision_p50_minutes": "Half of the requests a Supervisor decided were decided within this time.",
+  "omnichannel.reports.metric.escalations_waiting": "Waiting",
+  "omnichannel.reports.how.escalations_waiting": "Requests from the period still waiting for a Supervisor's decision.",
+  "omnichannel.reports.escalations.metrics": "Escalation numbers",
+  "omnichannel.reports.escalations.share": "{value}% of requests",
+  "omnichannel.reports.escalations.noDecisions": "No decisions yet",
+  "omnichannel.reports.escalations.empty": "No escalations in this period.",
+  "omnichannel.reports.escalations.noRequests": "Nobody asked to escalate a chat in this period.",
+  "omnichannel.reports.escalations.chartHow": "Requests made each day, by where each one ended.",
+  "omnichannel.reports.escalations.waitingNote": "Requests from this period still waiting for a Supervisor: {count}",
+  "omnichannel.reports.escalations.before": "{count} in the period before",
   "omnichannel.escalation.open": "Open chat",
   "omnichannel.presence.status": "Your status",
   "omnichannel.presence.online": "Online",
@@ -6526,6 +6578,45 @@ var en_default = {
   "omnichannel.channels.add.title": "Add a channel",
   "omnichannel.channels.add.description": "Choose the kind of channel, then fill in its details.",
   "omnichannel.channels.add.back": "Choose another kind",
+  "omnichannel.channels.custom.provider": "your own app",
+  "omnichannel.channels.custom.description": "Exchange messages with your own app, such as your mobile app\u2019s chat or your website\u2019s support chat, through a signed web address.",
+  "omnichannel.channels.custom.replyUrl": "Reply address",
+  "omnichannel.channels.custom.replyUrlHint": "Replies from your team and the Agent are posted here, signed with the channel\u2019s secret.",
+  "omnichannel.channels.custom.replyUrlRequired": "Enter the reply address.",
+  "omnichannel.channels.custom.replyUrlInvalid": "Enter an https address on your server, for example https://app.example.com/frontera/replies.",
+  "omnichannel.channels.custom.inboundUrl": "Inbound address",
+  "omnichannel.channels.custom.inboundUrlHint": "Your server posts each customer message here, signed with the secret.",
+  "omnichannel.channels.custom.signingSecret": "Signing secret",
+  "omnichannel.channels.custom.signingSecretHint": "Your server signs messages with it and checks replies with it. Keep it on your server only.",
+  "omnichannel.channels.custom.secretOnce": "Copy it now and keep it on your server. You can reveal it again from the channel\u2019s details.",
+  "omnichannel.channels.custom.done": "Done",
+  "omnichannel.channels.custom.reveal": "Reveal secret",
+  "omnichannel.channels.custom.rotate": "Rotate secret",
+  "omnichannel.channels.custom.rotateConfirmTitle": "Rotate the signing secret?",
+  "omnichannel.channels.custom.rotateConfirmBody": "A new secret is made now. The current one keeps working for 7 days, so you can update your server first.",
+  "omnichannel.channels.custom.rotated": "Secret version {version} is ready. Update your server.",
+  "omnichannel.channels.custom.secretFailed": "The secret could not be read right now. Try again.",
+  "omnichannel.channels.custom.secretVersion": "Version {version}",
+  "omnichannel.channels.custom.retires": "Stops working {at}",
+  "omnichannel.channels.custom.activity": "Activity log",
+  "omnichannel.channels.custom.activityHint": "Messages received and delivered, and replies sent, with when. Message content is never shown here.",
+  "omnichannel.channels.custom.activityLoading": "Loading activity\u2026",
+  "omnichannel.channels.custom.activityFailed": "The activity could not be loaded. Try again.",
+  "omnichannel.channels.custom.activityEmpty": "Nothing has happened on this channel yet.",
+  "omnichannel.channels.custom.refresh": "Refresh",
+  "omnichannel.channels.custom.what.received": "Message received",
+  "omnichannel.channels.custom.what.acknowledged": "Delivered to the inbox",
+  "omnichannel.channels.custom.what.attempt_failed": "Delivery failed, retrying",
+  "omnichannel.channels.custom.what.failed": "Delivery failed",
+  "omnichannel.channels.custom.what.media_fetched": "File downloaded",
+  "omnichannel.channels.custom.what.media_failed": "File not downloaded",
+  "omnichannel.channels.custom.what.attempted": "Reply sending",
+  "omnichannel.channels.custom.what.held": "Reply held",
+  "omnichannel.channels.custom.what.sent": "Reply sent",
+  "omnichannel.channels.custom.what.sent_unconfirmed": "Reply sent, not confirmed",
+  "omnichannel.channels.custom.what.reply_failed": "Reply not sent",
+  "omnichannel.channels.custom.what.cancelled": "Reply cancelled",
+  "omnichannel.channels.custom.tries": "try {count}",
   "omnichannel.channels.whatsapp.provider": "through Kata",
   "omnichannel.channels.whatsapp.description": "Answer the messages customers send to a WhatsApp number. You need the number\u2019s Kata WhatsApp login.",
   "omnichannel.channels.whatsapp.rule": "One WhatsApp number can be connected in only one place. If this number is connected to an Agent under Agents \u2192 Resources \u2192 Channels, remove it there first.",
@@ -6537,6 +6628,7 @@ var en_default = {
   "omnichannel.channels.column.status": "Status",
   "omnichannel.channels.status.off": "Off",
   "omnichannel.channels.status.waiting": "Waiting for first message from Kata",
+  "omnichannel.channels.status.waitingFirst": "Waiting for the first message",
   "omnichannel.channels.status.receiving": "Receiving messages",
   "omnichannel.channels.answeredBy.label": "Answered first by",
   "omnichannel.channels.answeredBy.nobody": "Nobody",
@@ -6565,7 +6657,7 @@ var en_default = {
   "omnichannel.channels.credit.count": "{credit} credits",
   "omnichannel.channels.credit.countOne": "{credit} credit",
   "omnichannel.channels.credit.label": "Message credit",
-  "omnichannel.channels.intro": "The WhatsApp numbers your customers write to. Open one to choose who answers first, its team and reply target, and to see its message credit.",
+  "omnichannel.channels.intro": "The channels your customers write to. Open one to choose who answers first, its team and reply target, and, for a WhatsApp number, to see its message credit.",
   "omnichannel.channels.section.answers": "Who answers",
   "omnichannel.channels.credit.short": "{credit} credits",
   "omnichannel.channels.credit.shortOne": "{credit} credit",
@@ -6653,7 +6745,7 @@ var en_default = {
   "omnichannel.channels.rules.saving": "Saving\u2026",
   "omnichannel.channels.rules.saved": "Handover rules saved",
   "omnichannel.members.title": "Members",
-  "omnichannel.members.intro": "Owners and admins are Supervisors. Give others Human Agent to answer chats, or Supervisor to also see every chat and manage Settings.",
+  "omnichannel.members.intro": "Owners and admins are Supervisors. Give others Human Agent to answer chats, or Supervisor to also see every chat and Reports, and set up Omnichannel.",
   "omnichannel.members.col.person": "Person",
   "omnichannel.members.col.now": "Now",
   "omnichannel.members.col.role": "Role",
@@ -6683,7 +6775,7 @@ var en_default = {
   "omnichannel.members.role.change": "Omnichannel role for {name}: {roles}",
   "omnichannel.members.role.lockedHint": "Change their workspace role to change this.",
   "omnichannel.members.role.agentHint": "Answers chats in Inbox.",
-  "omnichannel.members.role.supervisorHint": "Sees every chat, Reports and Settings.",
+  "omnichannel.members.role.supervisorHint": "Sees every chat and Reports, and sets up Omnichannel.",
   "omnichannel.members.confirm.title": "Take away the Omnichannel role from {name}?",
   "omnichannel.members.confirm.body": "They will no longer see Omnichannel.",
   "omnichannel.members.confirm.chatsOne": "1 chat is with them now.",
@@ -6913,7 +7005,7 @@ var en_default = {
   "omnichannel.settings.lifecycle.limit": "A workspace has at most 20 stages.",
   "omnichannel.settings.lifecycle.makeAnotherDefault": "Make another stage the default first.",
   "omnichannel.settings.lifecycle.gone": "This stage was deleted. Reload to see the current stages.",
-  "omnichannel.settings.lifecycle.off": "Lifecycle stages are off. A Supervisor turns them on in Settings \u203A Lifecycle.",
+  "omnichannel.settings.lifecycle.off": "Lifecycle stages are off. A Supervisor turns them on under Customer data \u203A Lifecycle.",
   "omnichannel.inbox.view.followUp": "Needs follow-up",
   "omnichannel.inbox.viewEmpty.followUp": "No lead needs a follow-up.",
   "omnichannel.inbox.filter.stage": "Stage",
@@ -6970,16 +7062,36 @@ var en_default = {
   "omnichannel.nav.customers": "Customers",
   "omnichannel.nav.usage": "Usage",
   "omnichannel.usage.title": "Usage",
-  "omnichannel.usage.intro": "Monthly active customers are the customers who wrote to your team at least once in a calendar month, counted once however many channels they use. Months follow your service hours' time zone ({timezone}).",
-  "omnichannel.usage.thisMonth": "This month \xB7 {month}",
-  "omnichannel.usage.activeNoLimit": "active customers \xB7 no limit set",
-  "omnichannel.usage.activeOfLimit": "of {limit} active customers in your package",
+  "omnichannel.usage.thisMonthIntro": "Customers who wrote to your team at least once in {month}, counted once however many channels they use. Months follow your service hours' time zone, {timezone}.",
+  "omnichannel.usage.activeCustomers": "Active customers",
+  "omnichannel.usage.countingLabel": "How active customers are counted",
+  "omnichannel.usage.counting": "Only messages from customers count; messages from your Agent or your team don't.",
+  "omnichannel.usage.soFar": "So far this month",
+  "omnichannel.usage.lastMonth": "Last month",
+  "omnichannel.usage.limitShort": "Limit",
+  "omnichannel.usage.perMonth": "Active customers a month",
+  "omnichannel.usage.left": "{count} left",
+  "omnichannel.usage.status.over": "{count} over the limit \xB7 still answered as usual",
+  "omnichannel.usage.status.reached": "Past the {percent}% alert",
+  "omnichannel.usage.status.next": "Next alert at {percent}%",
+  "omnichannel.usage.status.noAlerts": "No alerts set",
+  "omnichannel.usage.noLimitNote": "No share used and no alerts",
+  "omnichannel.usage.noChanges": "No changes",
+  "omnichannel.usage.unsaved": "Unsaved changes",
+  "omnichannel.usage.thisMonthSoFar": "This month so far",
+  "omnichannel.usage.limitValue": "Limit {limit}",
+  "omnichannel.usage.historyIntro": "Active customers each month, this month so far.",
+  "omnichannel.usage.chartLabel": "Active customers by month",
+  "omnichannel.usage.historyEmpty": "No customers wrote in the last six months.",
+  "omnichannel.usage.month": "Month",
+  "omnichannel.usage.limitIntro": "The monthly active customers in your package, and when Supervisors are alerted. Going over the limit blocks nothing.",
+  "omnichannel.usage.alertsNeedLimit": "Alerts apply once a limit is set.",
+  "omnichannel.usage.thisMonth": "This month",
   "omnichannel.usage.meterLabel": "Share of the monthly active customer limit used",
   "omnichannel.usage.percentUsed": "{percent}% of the limit used",
-  "omnichannel.usage.overage": "{count} over the limit.",
-  "omnichannel.usage.overageHint": "Customers over the limit are still answered as usual and count as overage.",
   "omnichannel.usage.history": "Last six months",
   "omnichannel.usage.customers": "{count} customers",
+  "omnichannel.usage.merges": "{count} merged",
   "omnichannel.usage.limitTitle": "Limit and alerts",
   "omnichannel.usage.limit": "Monthly active customer limit",
   "omnichannel.usage.noLimit": "No limit",
@@ -6987,7 +7099,7 @@ var en_default = {
   "omnichannel.usage.noThresholds": "No alerts",
   "omnichannel.usage.ownerOnly": "Only the workspace owner can change the limit and the alerts.",
   "omnichannel.usage.limitHint": "The monthly active customers in your package. Leave it empty for no limit.",
-  "omnichannel.usage.thresholdsHint": "Percentages, separated by commas, such as 80, 100. Supervisors see a banner in Omnichannel when this month reaches one. Leave it empty for no alerts.",
+  "omnichannel.usage.thresholdsHint": "Percentages separated by commas, such as 80, 100. Supervisors see a banner in Omnichannel at each one. Leave it empty for no alerts.",
   "omnichannel.usage.save": "Save limit and alerts",
   "omnichannel.usage.saved": "Limit and alerts saved",
   "omnichannel.usage.reloaded": "They were loaded again; make your change and save.",
@@ -7006,11 +7118,6 @@ var en_default = {
   "omnichannel.usage.banner.dismiss": "Dismiss",
   "omnichannel.customers.title": "Customers",
   "omnichannel.customers.search": "Search name, phone or email",
-  "omnichannel.customers.countOne": "1 customer",
-  "omnichannel.customers.countOther": "{count} customers",
-  "omnichannel.customers.page": "Page {page} of {pages}",
-  "omnichannel.customers.previousPage": "Previous page",
-  "omnichannel.customers.nextPage": "Next page",
   "omnichannel.customers.openLatestChat": "Open latest chat",
   "omnichannel.customers.openFullPage": "Open full page",
   "omnichannel.customers.closeDrawer": "Close",
@@ -7030,6 +7137,7 @@ var en_default = {
   "omnichannel.customers.empty": "No customers yet. They appear when they write in, when your team writes to them, or when you import them.",
   "omnichannel.customers.emptyMine": "No customers yet. The customers of your chats appear here.",
   "omnichannel.customers.emptyFiltered": "No customers match.",
+  "omnichannel.customers.loadMoreFailed": "Couldn't load more customers.",
   "omnichannel.customers.import.open": "Import",
   "omnichannel.customers.import.title": "Import customers",
   "omnichannel.customers.import.description": "Add or update customers from a CSV file. A customer whose phone number is already here is updated.",
@@ -7056,6 +7164,25 @@ var en_default = {
   "omnichannel.customers.export.cancel": "Cancel",
   "omnichannel.customers.back": "Back to customers",
   "omnichannel.customers.newConversation": "New conversation",
+  "omnichannel.customers.undoMerge.open": "Undo merge",
+  "omnichannel.customers.undoMerge.title": "Undo the merge?",
+  "omnichannel.customers.undoMerge.description": "{name} comes back as a customer of their own, with their number and chats. Messages from before the merge go back to their chat; messages written since stay where they are.",
+  "omnichannel.customers.undoMerge.submit": "Undo merge",
+  "omnichannel.customers.undoMerge.otherCustomer": "The other customer",
+  "omnichannel.customers.merge.open": "Merge",
+  "omnichannel.customers.merge.title": "Merge customers",
+  "omnichannel.customers.address.notVerified": "{address} (not verified)",
+  "omnichannel.customers.merge.description": "Choose the other customer who is the same person as {name}. {name} keeps both customers' numbers, details and chats.",
+  "omnichannel.customers.merge.other": "Other customer",
+  "omnichannel.customers.merge.searchPlaceholder": "Search by name, number or email",
+  "omnichannel.customers.merge.noMatch": "No other customer matches.",
+  "omnichannel.customers.merge.reason": "Why are they the same person?",
+  "omnichannel.customers.merge.reasonPlaceholder": "For example: the customer told us their new number",
+  "omnichannel.customers.merge.confirm": "Merge {other} into {name}? Their chats on the same channel become one chat. A Supervisor can undo the merge for 30 days.",
+  "omnichannel.customers.merge.next": "Continue",
+  "omnichannel.customers.merge.submit": "Merge",
+  "omnichannel.customers.merge.back": "Back",
+  "omnichannel.customers.merge.cancel": "Cancel",
   "omnichannel.customers.conversations": "Conversations",
   "omnichannel.customers.noConversations": "No conversations with this customer yet.",
   "omnichannel.customers.readOnlyHint": "Take over a chat with this customer to change their details.",
@@ -8154,6 +8281,125 @@ Use Add a rule to build them from lists.`,
   "studio.overview.attention.failingNamed": "{name} is failing",
   "studio.overview.attention.failingMeta": "Plugin \xB7 its connection keeps failing; open it to see why",
   "studio.overview.action.openPlugin": "Open Plugin",
+  "channels.custom.description": "Connect your own system, such as an app or a website chat, to this Agent. Your system posts each message to the channel's inbound address, signed with its secret, and receives the Agent's replies at your reply URL.",
+  "channels.custom.name": "Name",
+  "channels.custom.namePlaceholder": "Store app chat",
+  "channels.custom.replyUrl": "Reply URL",
+  "channels.custom.replyUrlHint": "An https address on your system that receives the Agent's replies.",
+  "channels.custom.replyUrlInvalid": "Enter an https address.",
+  "channels.custom.connect": "Connect channel",
+  "channels.custom.connecting": "Connecting\u2026",
+  "channels.custom.connected": "Channel connected",
+  "channels.custom.connectFailed": "The channel could not be connected",
+  "channels.custom.onceTitle": "Copy these now",
+  "channels.custom.onceBody": "The signing secret is shown in full only now. You can reveal it again later from the channel's settings.",
+  "channels.custom.inboundUrl": "Inbound address",
+  "channels.custom.inboundUrlUnavailable": "Ask your administrator to set the platform's public address.",
+  "channels.custom.secret": "Signing secret",
+  "channels.custom.secretVersion": "Version {version}",
+  "channels.custom.secretRetires": "Stops working {date}",
+  "channels.custom.copy": "Copy",
+  "channels.custom.copied": "Copied",
+  "channels.custom.done": "Done",
+  "channels.custom.connection": "Connection",
+  "channels.custom.reveal": "Reveal",
+  "channels.custom.hide": "Hide",
+  "channels.custom.revealFailed": "The secret could not be revealed",
+  "channels.custom.rotate": "Rotate secret",
+  "channels.custom.rotateTitle": "Rotate the signing secret?",
+  "channels.custom.rotateBody": "A new secret starts working now. The current one keeps working for 7 days, so you can update your system first.",
+  "channels.custom.rotated": "New signing secret created",
+  "channels.custom.rotateFailed": "The secret could not be rotated",
+  "channels.custom.reconnect": "Reconnect",
+  "channels.custom.reconnectTitle": "Reconnect this channel?",
+  "channels.custom.reconnectBody": "Use this after you fix the reply address Frontera could not post to. Replies held meanwhile are sent again; any past their expiry are marked not delivered.",
+  "channels.custom.reconnected": "Reconnected: {count} replies sent again",
+  "channels.custom.reconnectedOne": "Reconnected: 1 reply sent again",
+  "channels.custom.reconnectedNone": "Reconnected: no replies were waiting",
+  "channels.custom.reconnectFailed": "The channel could not be reconnected",
+  "channels.custom.replyUrlLabel": "Replies go to {url}",
+  "channels.custom.activity": "Activity",
+  "channels.custom.activityEmpty": "Nothing has happened on this channel yet.",
+  "channels.custom.activityFailed": "Activity could not be loaded.",
+  "channels.custom.refresh": "Refresh",
+  "channels.custom.undelivered": "Replies that did not arrive",
+  "channels.custom.undeliveredState.failed": "Reply not delivered",
+  "channels.custom.undeliveredState.cancelled": "Reply cancelled",
+  "channels.custom.attempt": "attempt {attempt}",
+  "channels.custom.what.received": "Message received",
+  "channels.custom.what.acknowledged": "Passed to the Agent",
+  "channels.custom.what.attempt_failed": "Passing to the Agent will be retried",
+  "channels.custom.what.failed": "Failed",
+  "channels.custom.what.attempted": "Reply send attempted",
+  "channels.custom.what.held": "Reply held until the channel reconnects",
+  "channels.custom.what.sent": "Reply sent",
+  "channels.custom.what.sent_unconfirmed": "Reply sent, not confirmed",
+  "channels.custom.what.cancelled": "Reply cancelled",
+  "channels.custom.what.media_fetched": "File received",
+  "channels.custom.what.media_failed": "File could not be received",
+  "omnichannel.channels.messenger.provider": "through Facebook",
+  "omnichannel.channels.messenger.description": "Answer the messages people send your Facebook Page.",
+  "omnichannel.channels.messenger.signInHint": "Sign in with Facebook as someone who manages the Page. You then choose which Page to connect from the Pages your sign-in lets Frontera use.",
+  "omnichannel.channels.messenger.noAccounts": "Your Facebook sign-in did not give access to any Page. Sign in again and allow at least one Page.",
+  "omnichannel.channels.messenger.pick": "Choose the Page",
+  "omnichannel.channels.messenger.account": "Facebook Page",
+  "omnichannel.channels.messenger.rules": "You can reply within 24 hours of the customer's last message, and a person can reply for up to 7 days. There are no templates on Messenger.",
+  "omnichannel.channels.instagram.provider": "through Facebook",
+  "omnichannel.channels.instagram.description": "Answer direct messages, story mentions and story replies on your Instagram professional account.",
+  "omnichannel.channels.instagram.signInHint": "Sign in with Facebook as someone who manages the Page linked to your Instagram professional account. You then choose the account to connect.",
+  "omnichannel.channels.instagram.noAccounts": "None of the Pages your Facebook sign-in allowed has an Instagram professional account linked to it.",
+  "omnichannel.channels.instagram.pick": "Choose the Instagram account",
+  "omnichannel.channels.instagram.account": "Instagram account",
+  "omnichannel.channels.instagram.rules": "You can reply within 24 hours of the customer's last message, and a person can reply for up to 7 days. There are no templates on Instagram.",
+  "omnichannel.channels.meta.connectWithFacebook": "Connect with Facebook",
+  "omnichannel.channels.meta.signingIn": "Opening Facebook\u2026",
+  "omnichannel.channels.meta.loadingPages": "Loading what your sign-in allowed\u2026",
+  "omnichannel.channels.meta.signInExpired": "Your Facebook sign-in expired or was not finished. Connect again.",
+  "omnichannel.channels.meta.alreadyConnected": "Already connected",
+  "omnichannel.channels.email.provider": "Google or Microsoft",
+  "omnichannel.channels.email.signInHint": "Sign in with the mailbox's Google or Microsoft account. Frontera reads the mailbox's new mail and sends the team's replies from it.",
+  "omnichannel.channels.email.connectWithGoogle": "Connect with Google",
+  "omnichannel.channels.email.connectWithMicrosoft": "Connect with Microsoft",
+  "omnichannel.channels.email.noProvider": "Ask your administrator to set up Google or Microsoft sign-in for email.",
+  "omnichannel.channels.email.loadingMailbox": "Loading the mailbox\u2026",
+  "omnichannel.channels.email.signInExpired": "Your sign-in expired or was not finished. Connect again.",
+  "omnichannel.channels.email.grantUsed": "This sign-in was already used. Connect again to connect another mailbox.",
+  "omnichannel.channels.email.error.login_cancelled": "The sign-in was cancelled. Connect again when you're ready.",
+  "omnichannel.channels.email.error.login_refused": "The sign-in was not allowed. Check that you can use the mailbox, then connect again.",
+  "omnichannel.channels.email.error.unavailable": "The sign-in could not be completed. Try again.",
+  "omnichannel.channels.custom.reconnect": "Reconnect",
+  "omnichannel.channels.custom.reconnectHint": "Frontera cannot post to your reply address, so replies to customers are waiting. Fix the reply address, then reconnect to send them.",
+  "omnichannel.channels.custom.reconnected": "Channel reconnected: waiting replies are being sent",
+  "omnichannel.channels.custom.reconnectFailed": "The channel could not be reconnected. Try again.",
+  "omnichannel.channels.email.reconnect": "Reconnect",
+  "omnichannel.channels.email.reconnectHint": "The mailbox's sign-in stopped working, so no email arrives or goes out. Reconnect it.",
+  "omnichannel.channels.email.reconnected": "Mailbox reconnected",
+  "omnichannel.channels.email.reconnectFailed": "The mailbox could not be reconnected. Try again.",
+  "omnichannel.channels.email.description": "Answer customer emails from a shared mailbox. Each customer has one conversation, with the subject on each message.",
+  "omnichannel.channels.email.account": "Mailbox",
+  "omnichannel.channels.email.rules": "Email has no reply window. Replies are sent from the mailbox and join the customer's latest thread.",
+  "omnichannel.inbox.email.cc": "Cc:",
+  "omnichannel.inbox.email.unverified": "Sender not verified: the sender's domain did not confirm this email came from them.",
+  "omnichannel.inbox.email.showFormatted": "Show formatted",
+  "omnichannel.inbox.email.hideFormatted": "Hide formatted",
+  "omnichannel.inbox.email.formattedTitle": "The email as formatted",
+  "omnichannel.inbox.reactions": "Reactions",
+  "omnichannel.inbox.story.mention": "Mentioned you in their story",
+  "omnichannel.inbox.story.reply": "Replied to your story",
+  "omnichannel.inbox.messageDeleted": "Message deleted",
+  "omnichannel.inbox.edited": "Edited",
+  "omnichannel.inbox.failure.outsideReplyWindowLabel": "Outside the reply window",
+  "omnichannel.inbox.failure.outsideReplyWindow": "This reply was not sent: the customer's reply window had closed. You can reply when they write again.",
+  "omnichannel.inbox.lock.outsideReplyWindow": "Outside the reply window: the customer last wrote more than 7 days ago. You can reply when they write again, or resolve the chat.",
+  "omnichannel.channels.meta.cannotMessage": "Can't receive messages",
+  "omnichannel.channels.meta.heldElsewhere": "Used by another organization",
+  "omnichannel.channels.meta.takeover": "Move it here. Its channel in the other organization stops receiving messages, and that organization is told.",
+  "omnichannel.channels.meta.grantUsed": "This Facebook sign-in was already used. Connect with Facebook again to connect another Page or account.",
+  "omnichannel.channels.meta.held": "This Page or account is already connected. Choose another, or choose Move it here if another organization uses it.",
+  "omnichannel.channels.meta.error.login_cancelled": "The Facebook sign-in was cancelled. Connect again when you're ready.",
+  "omnichannel.channels.meta.error.login_refused": "Facebook did not allow the sign-in. Check that you manage the Page, then connect again.",
+  "omnichannel.channels.meta.error.unavailable": "The Facebook sign-in could not be completed. Try again.",
+  "omnichannel.channels.email.mailboxHeld": "This mailbox is already connected as a channel.",
   "admin.knowledge.assistant.keptShort": "Questions and answers",
   "admin.knowledge.assistant.keptHint": "Kept for 30 days. File owners see the question when someone rates an answer.",
   "admin.knowledge.assistant.keptDays": "Kept 30 days",
@@ -10745,14 +10991,14 @@ var id_default = {
   "admin.documentDetails.unavailableNote": "Model yang dipilih tidak termasuk model organisasi Anda yang bisa dipakai, karena penyedianya belum diatur. Dokumen tidak mendapat detail sampai Anda mengatur penyedianya atau memilih model lain.",
   "admin.documentDetails.loadFailed": "Model detail dokumen tidak dapat dimuat. Muat ulang halaman untuk mencoba lagi.",
   "admin.speech.heading": "Ucapan",
-  "admin.speech.subtitle": "Cara Agen mendengar dan berbicara, dalam panggilan suara dan saat Chat membacakan balasan. Setiap Agen memilih satu model transkripsi dan satu suara di halaman Suara-nya.",
+  "admin.speech.subtitle": "Cara Agen mendengar dan berbicara, dalam panggilan suara dan saat Chat membacakan balasan. Setiap Agen memilih satu model transkripsi dan satu suara di Pengaturan Suara-nya (Channel \u2192 Panggilan suara).",
   "admin.speech.listening.heading": "Mendengar (ucapan ke teks)",
   "admin.speech.listening.subtitle": "Panggilan suara memakai salah satunya untuk mengubah ucapan penelepon menjadi teks.",
   "admin.speech.listening.dialogTitle": "Tambah model transkripsi",
   "admin.speech.listening.emptyTitle": "Belum ada model transkripsi",
   "admin.speech.listening.emptyBody": "Tambahkan satu agar panggilan suara bisa mengubah ucapan penelepon menjadi teks.",
   "admin.speech.listening.removeTitle": "Hapus {name}?",
-  "admin.speech.listening.removeBody": "Agen yang memakainya tidak bisa menerima panggilan suara sampai memilih model transkripsi lain di halaman Suara-nya.",
+  "admin.speech.listening.removeBody": "Agen yang memakainya tidak bisa menerima panggilan suara sampai memilih model transkripsi lain di Pengaturan Suara-nya.",
   "admin.speech.speaking.heading": "Suara bicara (teks ke ucapan)",
   "admin.speech.speaking.subtitle": "Suara yang dipakai Agen untuk berbicara. Agen tanpa pilihan tidak berbicara.",
   "admin.speech.speaking.dialogDescription": "Pilih model ucapan, lalu salah satu suaranya, dan beri nama suara itu.",
@@ -10761,7 +11007,7 @@ var id_default = {
   "admin.speech.speaking.keyRemovedTitle": "Agen tidak bisa berbicara sampai penyedia suara ditambahkan lagi",
   "admin.speech.speaking.keyRemovedBody": "Organisasi tidak memiliki kunci ElevenLabs maupun OpenRouter, jadi semua suara di bawah tidak bersuara.",
   "admin.speech.speaking.emptyBody": "Daftarkan suara dengan sebuah nama, lalu pilih di pengaturan agen.",
-  "admin.speech.speaking.inUseBody": "Agen-agen ini berbicara dengan {name}. Pilih suara lain untuk mereka di halaman Suara lalu publikasikan, kemudian hapus suara ini.",
+  "admin.speech.speaking.inUseBody": "Agen-agen ini berbicara dengan {name}. Pilih suara lain untuk mereka di Pengaturan Suara lalu publikasikan, kemudian hapus suara ini.",
   "admin.speech.provider.openrouter": "OpenRouter",
   "admin.speech.provider.elevenlabs": "ElevenLabs",
   "admin.speech.voiceCount": "{count} suara",
@@ -11076,6 +11322,26 @@ var id_default = {
   "knowledgeApp.sources.field.name": "Nama",
   "knowledgeApp.sources.field.listUrl": "Alamat daftar",
   "knowledgeApp.sources.field.listUrlHint": "Alamat https daftar itu, seperti artikel pusat bantuan atau postingan blog. Jangan cantumkan kunci atau kata sandi; Knowledge meminta cara masuk jika sumber memerlukannya.",
+  "knowledgeApp.sources.field.method": "Metode",
+  "knowledgeApp.sources.field.methodHint": "GET, kecuali dokumentasi sistem itu meminta alamat ini dibaca dengan POST.",
+  "knowledgeApp.sources.field.requestBody": "Isi permintaan",
+  "knowledgeApp.sources.field.requestBodyHint": "Opsional, dan dikirim persis seperti tertulis pada setiap permintaan. Jangan cantumkan kunci, token, atau kata sandi; gunakan cara masuk.",
+  "knowledgeApp.sources.field.answer": "Yang menjadi dokumen",
+  "knowledgeApp.sources.answer.list": "Setiap item dalam daftar",
+  "knowledgeApp.sources.answer.whole": "Seluruh jawaban, sebagai satu file JSON",
+  "knowledgeApp.sources.answer.wholeHint": "Pada sumber daftar yang sudah tersimpan, dokumennya pindah ke Dihapus di sumber. Sinkron pertama setelah perubahan ini bisa gagal, dan sinkron berikutnya memindahkannya.",
+  "knowledgeApp.sources.request.toggle": "Ubah permintaan",
+  "knowledgeApp.sources.request.postWarning": "POST untuk membaca data. Hubungkan dan Periksa lagi langsung mengirim permintaan ini, dan setiap sinkron mengirimnya lagi. Knowledge tidak memeriksa apa yang dilakukan sistem lain dengan permintaan itu, jadi gunakan POST hanya jika permintaan ini tidak mengubah apa pun di sana.",
+  "knowledgeApp.sources.need.answer": "Periksa alamat dan permintaannya, lalu hubungkan lagi untuk melanjutkan.",
+  "knowledgeApp.sources.address.connectedWhole": "Terhubung. Seluruh jawaban bisa menjadi satu dokumen.",
+  "knowledgeApp.sources.documents.wholeTitle": "Simpan seluruh jawaban sebagai satu dokumen?",
+  "knowledgeApp.sources.documents.wholeHint": "Jawaban ini tidak berisi daftar dokumen, jadi Knowledge dapat menyimpan semuanya sebagai satu file JSON dengan nama sumber. Setiap sinkron mengganti file itu hanya jika jawabannya berubah, dan sinkron yang gagal mempertahankan file terakhir.",
+  "knowledgeApp.sources.documents.wholeBad": "Jawabannya kosong atau bukan JSON, jadi tidak ada yang bisa disimpan. Periksa alamat dan permintaannya, lalu hubungkan lagi.",
+  "knowledgeApp.sources.review.request": "Permintaan",
+  "knowledgeApp.sources.review.post": "POST, dikirim pada setiap sinkron",
+  "knowledgeApp.sources.review.postBody": "POST dengan isi, dikirim pada setiap sinkron",
+  "knowledgeApp.sources.review.wholeAnswer": "Seluruh jawaban, sebagai satu file JSON",
+  "knowledgeApp.sources.review.theDocument": "Dokumennya",
   "knowledgeApp.sources.field.itemsAt": "Letak item",
   "knowledgeApp.sources.field.itemsAtHint": "Kolom pada jawaban yang berisi daftar, seperti articles atau data.items. Kosongkan jika jawabannya sudah berupa daftar.",
   "knowledgeApp.sources.field.paging": "Halaman berikutnya",
@@ -11134,6 +11400,7 @@ var id_default = {
   "knowledgeApp.sources.problem.unreachable": "Sumber tidak dapat dihubungi. Periksa alamatnya, atau coba lagi nanti.",
   "knowledgeApp.sources.problem.timedOut": "Sumber tidak menjawab tepat waktu.",
   "knowledgeApp.sources.problem.badAnswer": "Jawaban sumber tidak dapat dibaca. Periksa alamat dan letak item.",
+  "knowledgeApp.sources.problem.repeatsCredential": "Jawaban sumber mengulang kredensial masuk, jadi tidak disimpan. Minta administrator sistem agar tidak mengirim kredensial itu kembali.",
   "knowledgeApp.sources.problem.tooLarge": "Jawaban sumber melebihi batas ukuran platform. Minta lebih sedikit item per halaman di alamat.",
   "knowledgeApp.sources.problem.blocked": "Platform tidak menjangkau alamat ini. Gunakan alamat https publik. Jika sistem Anda hanya dapat dijangkau di dalam jaringan Anda, tanyakan kepada administrator.",
   "knowledgeApp.sources.syncProblem.off": "Sumber dinonaktifkan untuk basis pengetahuan ini. Minta pemilik atau admin organisasi untuk mengaktifkannya di pengaturan Knowledge \u203A Sumber.",
@@ -11146,7 +11413,7 @@ var id_default = {
   "knowledgeApp.sources.syncProblem.paging": "Daftar sumber tidak berakhir: sumber mengirim halaman yang sama dua kali berturut-turut, atau lebih dari 10.000 halaman. Periksa pengaturan Halaman berikutnya pada sumber, lalu sinkronkan lagi.",
   "knowledgeApp.sources.syncProblem.abandoned": "Sinkron berhenti tiga kali sebelum selesai. Sinkron dimulai lagi dari awal pada percobaan berikutnya.",
   "knowledgeApp.sources.refusal.sources_off": "Sumber dinonaktifkan untuk basis pengetahuan ini. Minta pemilik atau admin organisasi untuk mengaktifkannya di pengaturan Knowledge \u203A Sumber.",
-  "knowledgeApp.sources.refusal.credential_required": "Anda mengubah alamat atau cara sumber masuk, jadi masukkan kredensial lagi, lalu simpan.",
+  "knowledgeApp.sources.refusal.credential_required": "Anda mengubah alamat, permintaan, atau cara sumber masuk, jadi masukkan kredensial lagi, lalu simpan.",
   "knowledgeApp.sources.refusal.too_many_requests": "Terlalu banyak uji koneksi. Tunggu {seconds} dtk, lalu coba lagi.",
   "knowledgeApp.sources.refusal.not_permitted": "Hanya orang yang mengelola basis pengetahuan ini yang dapat mengubah sumbernya.",
   "knowledgeApp.sources.refusal.sync_running": "Sumber ini sedang disinkronkan. Coba lagi setelah sinkron selesai.",
@@ -11179,7 +11446,7 @@ var id_default = {
   "knowledgeApp.sources.need.fields": "Pilih kolom yang tidak ditemukan Knowledge untuk melanjutkan.",
   "knowledgeApp.sources.need.name": "Beri nama sumber untuk melanjutkan.",
   "knowledgeApp.sources.address.title": "Dari mana dokumennya berasal?",
-  "knowledgeApp.sources.address.hint": "Tempel alamat daftar yang diterbitkan sistem lain, seperti postingan atau artikel bantuannya. Knowledge membaca daftar itu, menyimpan salinan setiap dokumen, dan memeriksa perubahannya.",
+  "knowledgeApp.sources.address.hint": "Tempel alamat daftar yang diterbitkan sistem lain, seperti postingan atau artikel bantuannya, atau alamat API yang menjawab dengan JSON. Knowledge membacanya, menyimpan salinan setiap dokumen, dan memeriksa perubahannya.",
   "knowledgeApp.sources.address.connect": "Hubungkan",
   "knowledgeApp.sources.address.connecting": "Menghubungkan\u2026",
   "knowledgeApp.sources.address.reconnect": "Hubungkan lagi",
@@ -11202,7 +11469,7 @@ var id_default = {
   "knowledgeApp.sources.documents.morePages": "Masih ada halaman berikutnya. Setiap sinkron membaca semuanya.",
   "knowledgeApp.sources.documents.onePage": "Ini seluruh daftarnya.",
   "knowledgeApp.sources.documents.empty": "Halaman pertama belum berisi dokumen.",
-  "knowledgeApp.sources.documents.noList": "Knowledge berhasil menjangkau alamat itu tetapi tidak menemukan daftar dokumen dalam jawabannya. Tentukan letak daftarnya di bawah, lalu periksa lagi.",
+  "knowledgeApp.sources.documents.noList": "Knowledge berhasil menjangkau alamat itu tetapi tidak menemukan daftar dokumen dalam jawabannya. Tentukan letak daftarnya di bawah, atau simpan seluruh jawaban sebagai satu dokumen, lalu periksa lagi.",
   "knowledgeApp.sources.documents.unfound": "Knowledge tidak dapat menentukan kolom yang berisi {parts} setiap dokumen. Pilih di bawah, lalu periksa lagi.",
   "knowledgeApp.sources.documents.leftOut": "{count} dari {total} dokumen di halaman pertama tidak memiliki judul, tanggal, ID, atau teks, jadi tidak akan diambil.",
   "knowledgeApp.sources.documents.overLimit": "{count} dokumen melebihi batas ukuran. Dokumen itu tercantum tetapi tidak dapat dicari.",
@@ -13863,17 +14130,16 @@ var id_default = {
   "omnichannel.nav.teams": "Tim",
   "omnichannel.nav.routing": "Routing",
   "omnichannel.nav.routingRules": "Aturan routing",
-  "omnichannel.routingRules.intro": "Pilih tim tujuan chat yang diteruskan. Aturan diperiksa dari atas saat chat diteruskan ke tim; aturan pertama yang cocok menentukan timnya.",
+  "omnichannel.routingRules.intro": "Diperiksa dari atas saat chat diteruskan ke tim Anda. Aturan pertama yang cocok menentukan tujuannya.",
   "omnichannel.routingRules.add": "Tambah aturan",
   "omnichannel.routingRules.emptyTitle": "Belum ada aturan routing",
-  "omnichannel.routingRules.emptyBody": "Tambahkan aturan untuk mengirim chat ke tim berdasarkan tahap lifecycle pelanggan atau tag chat. Tanpa aturan, langkah di bawah yang menentukan timnya.",
+  "omnichannel.routingRules.emptyBody": "Kirim chat ke tim atau orang berdasarkan tahap lifecycle atau tag. Selama belum ada aturan, langkah di bawah yang memilih tim.",
   "omnichannel.routingRules.ruleTitle": "Aturan {number}",
   "omnichannel.routingRules.moveUp": "Pindahkan ke atas",
   "omnichannel.routingRules.moveDown": "Pindahkan ke bawah",
   "omnichannel.routingRules.deleteRule": "Hapus aturan",
   "omnichannel.routingRules.if": "Jika",
-  "omnichannel.routingRules.then": "Maka",
-  "omnichannel.routingRules.sendTo": "kirim ke",
+  "omnichannel.routingRules.thenSendTo": "Lalu kirim ke",
   "omnichannel.routingRules.joinLabel": "Cara kondisi ini digabung dengan kondisi sebelumnya",
   "omnichannel.routingRules.join.and": "Dan",
   "omnichannel.routingRules.join.or": "Atau",
@@ -13895,6 +14161,7 @@ var id_default = {
   "omnichannel.routingRules.teamLabel": "Tim",
   "omnichannel.routingRules.teamPlaceholder": "Pilih tim",
   "omnichannel.routingRules.teamEmpty": "Belum ada anggota",
+  "omnichannel.routingRules.shadowed": "Tidak pernah dipakai: Aturan {number} menangkap chat ini lebih dulu",
   "omnichannel.routingRules.summary.sentence": "Jika {conditions}, chat dikirim ke {team}.",
   "omnichannel.routingRules.summary.and": "dan",
   "omnichannel.routingRules.summary.or": "atau",
@@ -13904,9 +14171,11 @@ var id_default = {
   "omnichannel.routingRules.summary.stage.is_not": "pelanggan tidak berada di tahap {name}",
   "omnichannel.routingRules.summary.tag.is": "chat memiliki tag {name}",
   "omnichannel.routingRules.summary.tag.is_not": "chat tidak memiliki tag {name}",
+  "omnichannel.routingRules.fallback.summary": "Jika tidak, Agent memilih tim, lalu tim default channel, lalu semua orang.",
+  "omnichannel.routingRules.deleteDuplicate": "Hapus aturan ini",
   "omnichannel.routingRules.fallback.title": "Jika tidak ada aturan yang cocok",
   "omnichannel.routingRules.fallback.agent": "Agent channel memilih tim yang deskripsinya sesuai dengan kebutuhan pelanggan.",
-  "omnichannel.routingRules.fallback.default": "Jika Agent tidak menyebut tim, atau tim itu belum ada anggotanya, tim default channel yang menerima chat.",
+  "omnichannel.routingRules.fallback.default": "Jika Agent tidak menyebut tim, atau tim itu kosong, tim default channel yang mengambil chat.",
   "omnichannel.routingRules.fallback.everyone": "Tanpa tim default, chat ditawarkan ke semua orang.",
   "omnichannel.routingRules.save": "Simpan aturan",
   "omnichannel.routingRules.valueMissing.stage": "Tahap dihapus: pilih yang lain",
@@ -13922,9 +14191,11 @@ var id_default = {
   "omnichannel.routingRules.summary.sentencePerson": "Jika {conditions}, chat ditawarkan dulu ke {person}.",
   "omnichannel.routingRules.summary.noPerson": "orang yang Anda pilih",
   "omnichannel.routingRules.error.person": "Aturan {number}: orangnya belum pernah memakai Omnichannel di workspace ini. Pilih orang lain.",
-  "omnichannel.routingRules.unsaved": "Ada perubahan yang belum disimpan.",
+  "omnichannel.routing.unsaved.rules": "Perubahan aturan routing belum disimpan",
+  "omnichannel.routing.unsaved.sameAgent": "Perubahan pelanggan yang kembali belum disimpan",
+  "omnichannel.routing.unsaved.queue": "Perubahan balasan posisi antrean belum disimpan",
+  "omnichannel.routingRules.moveAbove": "Pindahkan ke atas Aturan {number}",
   "omnichannel.routingRules.discard": "Buang",
-  "omnichannel.routingRules.saving": "Menyimpan\u2026",
   "omnichannel.routingRules.saved": "Aturan routing disimpan",
   "omnichannel.routingRules.saveError": "Aturan routing tidak dapat disimpan",
   "omnichannel.routingRules.conflict": "Supervisor lain menyimpan aturan routing saat Anda sedang mengedit. Perubahan Anda masih ada: Ganti milik mereka menyimpan versi Anda di atas versi mereka, dan Buang menampilkan versi mereka.",
@@ -13933,8 +14204,12 @@ var id_default = {
   "omnichannel.routingRules.error.stage": "Aturan {number}: tahap yang diperiksa sudah tidak ada. Pilih tahap lain.",
   "omnichannel.routingRules.error.tag": "Aturan {number}: tag yang diperiksa sudah tidak ada. Pilih tag lain.",
   "omnichannel.routingRules.error.oneStage": "Aturan {number}: pelanggan hanya berada di satu tahap, jadi gabungkan tahap dengan Atau.",
-  "omnichannel.routing.intro": "Apa yang terjadi pada chat yang diteruskan ke tim Anda selama menunggu sampai ada yang mengambilnya.",
-  "omnichannel.nav.settings": "Pengaturan",
+  "omnichannel.routing.handoverTitle": "Penerusan",
+  "omnichannel.routing.handoverIntro": "Siapa yang pertama ditawari chat yang diteruskan, dan apa yang diberitahukan kepada pelanggan selama menunggu.",
+  "omnichannel.routing.intro": "Ke mana chat yang diteruskan dikirim, siapa yang pertama ditawari, dan apa yang diberitahukan kepada pelanggan yang menunggu.",
+  "omnichannel.nav.group.messaging": "Pesan",
+  "omnichannel.nav.group.team": "Tim dan routing",
+  "omnichannel.nav.group.customerData": "Informasi pelanggan",
   "omnichannel.settings.section.templates": "Template",
   "omnichannel.settings.section.tags": "Tag",
   "omnichannel.settings.section.hours": "Jam layanan dan survei",
@@ -14160,35 +14435,25 @@ var id_default = {
   "omnichannel.overview.live.nobodyWaiting": "Tidak ada yang menunggu",
   "omnichannel.overview.live.firstReplies": "Balasan pertama yang perlu dipantau",
   "omnichannel.overview.live.firstRepliesCaption": "{soon} segera jatuh tempo \xB7 {overdue} terlambat",
-  "omnichannel.overview.live.online": "Online sekarang",
-  "omnichannel.overview.live.onlineCaption": "{away} Away",
-  "omnichannel.overview.where.title": "Posisi chat",
-  "omnichannel.overview.where.description": "Chat yang terbuka sekarang, dan yang diselesaikan dalam 24 jam terakhir",
-  "omnichannel.overview.where.totalLabel": "Terbuka atau selesai",
-  "omnichannel.overview.where.columnState": "Status",
-  "omnichannel.overview.where.columnChats": "Chat",
-  "omnichannel.overview.where.columnShare": "Porsi",
-  "omnichannel.overview.escalations.description": "Menunggu keputusan Anda, yang terlama lebih dulu",
-  "omnichannel.overview.escalations.descriptionLongest": "Yang terlama lebih dulu \xB7 paling lama menunggu {time}",
-  "omnichannel.overview.escalations.totalLabel": "Menunggu",
-  "omnichannel.overview.escalations.reviewInInbox": "Tinjau di Kotak Masuk",
+  "omnichannel.overview.live.firstRepliesNone": "Tidak ada yang segera jatuh tempo atau terlambat",
+  "omnichannel.overview.live.resolvedLastDay": "{count} diselesaikan dalam 24 jam terakhir",
+  "omnichannel.overview.live.withAgentCaption": "Aktif dalam 24 jam terakhir",
   "omnichannel.overview.escalations.empty": "Tidak ada eskalasi yang menunggu",
-  "omnichannel.overview.escalations.emptyBody": "Saat Human Agent mengeskalasi chat, chat itu muncul di sini untuk Anda putuskan.",
+  "omnichannel.overview.escalations.title": "Eskalasi",
+  "omnichannel.overview.escalations.ago": "{time} lalu",
+  "omnichannel.overview.escalations.askedBy": "Diminta oleh {name}",
+  "omnichannel.overview.escalations.waited": "Menunggu keputusan selama {time}",
+  "omnichannel.overview.escalations.emptyBody": "Chat yang dieskalasi akan muncul di sini.",
   "omnichannel.overview.workload.withAgent": "Bersama Agent",
-  "omnichannel.overview.workload.withAgentCaption": "Pelanggan yang menulis dalam 24 jam terakhir",
-  "omnichannel.overview.workload.waiting": "Menunggu orang",
   "omnichannel.overview.workload.waitingCaption": "Dialihkan, belum diambil siapa pun",
   "omnichannel.overview.workload.withPeople": "Bersama tim Anda",
-  "omnichannel.overview.workload.withPeopleCaption": "Sedang dijawab orang",
-  "omnichannel.overview.workload.resolved": "Diselesaikan",
-  "omnichannel.overview.workload.resolvedCaption": "Oleh tim Anda dalam 24 jam terakhir",
   "omnichannel.overview.team.title": "Orang",
   "omnichannel.overview.team.filterLabel": "Tampilkan orang",
   "omnichannel.overview.team.filter.all": "Semua",
   "omnichannel.overview.team.filter.online": "Online",
   "omnichannel.overview.team.filter.away": "Away",
   "omnichannel.overview.team.empty": "Tidak ada yang ditampilkan",
-  "omnichannel.overview.waiting.title": "Menunggu orang",
+  "omnichannel.overview.waiting.title": "Menunggu paling lama",
   "omnichannel.overview.waiting.all": "Semua",
   "omnichannel.overview.waiting.filterLabel": "Tampilkan chat yang menunggu",
   "omnichannel.overview.waiting.openInbox": "Buka di Kotak Masuk",
@@ -14197,6 +14462,8 @@ var id_default = {
   "omnichannel.overview.waiting.empty": "Tidak ada yang menunggu",
   "omnichannel.overview.waiting.emptyBody": "Chat yang diserahkan ke tim Anda muncul di sini, yang paling lama menunggu lebih dulu.",
   "omnichannel.overview.waiting.waited": "Menunggu {time}",
+  "omnichannel.overview.waiting.dueToday": "Balas sebelum {time}",
+  "omnichannel.overview.waiting.dueLater": "Balas sebelum {day} {time}",
   "omnichannel.overview.waiting.overdue": "Terlambat",
   "omnichannel.overview.waiting.dueSoon": "Segera jatuh tempo",
   "omnichannel.reports.title": "Laporan",
@@ -14216,6 +14483,7 @@ var id_default = {
   "omnichannel.handoverReason.system.no_agent": "Tidak ada Agent di kanal ini",
   "omnichannel.handoverReason.system.complaint_topic": "Topik keluhan",
   "omnichannel.handoverReason.system.unanswered": "Agent tidak bisa menjawab",
+  "omnichannel.handoverReason.system.replied_too_often": "Agent terlalu sering membalas",
   "omnichannel.handoverReason.changeFailed": "Alasan tidak diubah",
   "omnichannel.reports.reasons.examples": "Cara Agent menjelaskannya",
   "omnichannel.reports.reasons.intro": "Mengapa Agent meneruskan chat. Buka alasan untuk membaca contohnya.",
@@ -14233,7 +14501,7 @@ var id_default = {
   "omnichannel.reports.related.handed_over_chats": "Chat yang diteruskan",
   "omnichannel.reports.related.resolved": "Diselesaikan",
   "omnichannel.reports.related.resolve_rate": "Tingkat penyelesaian",
-  "omnichannel.reports.related.csat_average": "Rata-rata nilai",
+  "omnichannel.reports.related.csat_score": "Puas (4\u20135\u2605)",
   "omnichannel.reports.related.csat_responses": "Penilaian",
   "omnichannel.reports.related.surveys_sent": "Survei terkirim",
   "omnichannel.reports.related.csat_response_rate": "Tingkat respons",
@@ -14248,6 +14516,8 @@ var id_default = {
   "omnichannel.reports.metrics": "Metrik utama",
   "omnichannel.reports.change.points": "{value} poin",
   "omnichannel.reports.change.percent": "{value}%",
+  "omnichannel.reports.change.rating": "{value}",
+  "omnichannel.reports.change.count": "{value}",
   "omnichannel.reports.change.label": "Perubahan dari periode sebelumnya:",
   "omnichannel.reports.trend.oneDay": "Satu hari tidak punya tren. Pilih 7d, 30d, atau 90d untuk melihat pergerakannya.",
   "omnichannel.reports.trend.p50": "Separuh dalam",
@@ -14255,7 +14525,7 @@ var id_default = {
   "omnichannel.reports.channels.title": "Bagian penerusan",
   "omnichannel.reports.handoverCount": "{count} penerusan semuanya",
   "omnichannel.reports.breakdown.label": "Rincian",
-  "omnichannel.reports.metric.csat_score": "CSAT",
+  "omnichannel.reports.metric.csat_score": "Puas",
   "omnichannel.reports.metric.sla_attainment": "Pencapaian SLA",
   "omnichannel.reports.metric.first_reply_p50_minutes": "Waktu tunggu balasan pertama",
   "omnichannel.reports.metric.handovers": "Penerusan",
@@ -14263,7 +14533,7 @@ var id_default = {
   "omnichannel.reports.metric.abandonment_rate": "Ditinggalkan",
   "omnichannel.reports.metric.resolved": "Diselesaikan",
   "omnichannel.reports.metric.resolution_p50_minutes": "Waktu penyelesaian",
-  "omnichannel.reports.metric.csat_average": "Rata-rata nilai",
+  "omnichannel.reports.metric.csat_average": "CSAT",
   "omnichannel.reports.metric.csat_responses": "Penilaian",
   "omnichannel.reports.metric.repeat_contact_rate": "Kontak berulang",
   "omnichannel.reports.metric.resolve_rate": "Tingkat penyelesaian",
@@ -14274,9 +14544,9 @@ var id_default = {
   "omnichannel.reports.metric.chats": "Chat",
   "omnichannel.reports.metric.chats_at_once": "Sekaligus",
   "omnichannel.reports.occupancy.title": "Okupansi",
-  "omnichannel.reports.occupancy.intro": "Waktu setiap orang Online dan Away, serta waktu menangani chat: saat ada setidaknya satu chat yang ditugaskan kepadanya, chat pada waktu yang sama dihitung sekali. Okupansi adalah waktu menangani selama Online, dibagi waktu Online. Chat adalah jumlah chat berbeda yang ditangani setiap orang, dan Sekaligus rata-rata jumlah chat yang ditangani bersamaan: 100% dengan 1,0 sekaligus berarti satu chat dipegang sepanjang waktu.",
+  "omnichannel.reports.occupancy.intro": "Waktu Online, Away, dan menangani chat setiap orang. Okupansi adalah waktu menangani dibagi waktu Online; Sekaligus adalah rata-rata jumlah chat yang ditangani bersamaan.",
   "omnichannel.reports.occupancy.empty": "Tidak ada yang Online atau menangani chat dalam periode ini.",
-  "omnichannel.reports.how.csat_score": "Nilai 4 atau 5 bintang dari semua nilai yang diberikan pelanggan setelah chat diselesaikan oleh tim.",
+  "omnichannel.reports.how.csat_average": "Rata-rata nilai, 1 sampai 5 bintang, yang diberikan pelanggan setelah chat diselesaikan oleh tim.",
   "omnichannel.reports.how.sla_attainment": "Penerusan yang balasan pertamanya tiba sebelum target kanal, dari yang tercapai atau terlewat. Chat yang ditutup sebelum target tanpa balasan tidak dihitung.",
   "omnichannel.reports.how.first_reply_p50_minutes": "Separuh penerusan mendapat balasan pertama dalam waktu ini; baris kedua adalah waktu 90% mendapatkannya.",
   "omnichannel.reports.how.handovers": "Chat yang diteruskan ke tim Anda dalam periode ini.",
@@ -14294,30 +14564,28 @@ var id_default = {
   "omnichannel.settings.survey.error.required": "Isi bagian ini, atau nonaktifkan survei.",
   "omnichannel.settings.survey.error.tooLong": "Maksimal {max} karakter.",
   "omnichannel.settings.survey.saveError": "Survei tidak dapat disimpan. Coba lagi.",
-  "omnichannel.settings.queue.title": "Posisi antrean",
   "omnichannel.settings.queue.enabled": "Beri tahu pelanggan yang menunggu posisi antreannya",
-  "omnichannel.settings.queue.enabledHint": "Saat chat diteruskan ke tim Anda dan harus menunggu sampai ada yang mengambilnya, pelanggan menerima satu balasan otomatis berisi posisi antreannya dan, jika dapat diperkirakan, lama tunggu yang biasa. Pesan ini tidak dikirim jika pesan tutup yang dikirim.",
+  "omnichannel.settings.queue.enabledHint": "Satu balasan otomatis berisi posisi antrean pelanggan dan lama tunggu yang biasa.",
   "omnichannel.settings.queue.queue_position_message": "Pesan dengan lama tunggu",
-  "omnichannel.settings.queue.queue_position_messageHint": "{position} diganti dengan posisi antrean pelanggan, dan {wait} dengan lama tunggu yang biasa dalam menit: median waktu sampai balasan pertama selama 7 hari terakhir, dibulatkan ke atas.",
+  "omnichannel.settings.queue.queue_position_messageHint": "{position} adalah posisi antreannya; {wait} adalah lama tunggu yang biasa dalam menit.",
   "omnichannel.settings.queue.queue_position_message_no_wait": "Pesan tanpa lama tunggu",
-  "omnichannel.settings.queue.queue_position_message_no_waitHint": "Dikirim sebagai gantinya selama tim Anda memiliki kurang dari 5 balasan pertama dalam 7 hari terakhir. Gunakan {position} saja.",
+  "omnichannel.settings.queue.queue_position_message_no_waitHint": "Dikirim selama balasan terbaru terlalu sedikit untuk memperkirakan lama tunggu. Gunakan {position} saja.",
   "omnichannel.settings.queue.error.required": "Tulis pesan ini.",
   "omnichannel.settings.queue.error.tooLong": "Maksimal {max} karakter.",
   "omnichannel.settings.queue.error.noWait": "Pesan ini dikirim tanpa perkiraan lama tunggu, jadi tidak dapat memakai {wait}.",
-  "omnichannel.settings.queue.save": "Simpan",
+  "omnichannel.settings.queue.save": "Simpan balasan",
   "omnichannel.settings.queue.saved": "Pesan posisi antrean disimpan",
   "omnichannel.settings.queue.saveError": "Pesan posisi antrean tidak dapat disimpan. Coba lagi.",
   "omnichannel.routing.loadError": "Pengaturan routing tidak dapat dimuat.",
-  "omnichannel.settings.sameAgent.title": "Orang yang sama",
   "omnichannel.settings.sameAgent.enabled": "Teruskan pelanggan yang kembali ke orang yang terakhir melayaninya",
-  "omnichannel.settings.sameAgent.enabledHint": "Saat chat pelanggan diteruskan ke tim Anda, chat itu ditawarkan lebih dulu ke orang yang menangani chat terakhirnya di nomor yang sama, jika orang itu Online dan chat tersebut selesai dalam jumlah hari di bawah. Jika tidak diterima tepat waktu, chat ditawarkan seperti biasa. Pelanggan tidak diberi tahu.",
+  "omnichannel.settings.sameAgent.enabledHint": "Tawarkan chat pelanggan yang kembali lebih dulu ke orang yang menangani chat terakhirnya, selama orang itu Online.",
   "omnichannel.settings.sameAgent.days": "Batas waktu sejak chat terakhir",
   "omnichannel.settings.sameAgent.daysUnit": "hari",
-  "omnichannel.settings.sameAgent.daysHint": "Dihitung dari saat chat terakhir pelanggan dengan orang itu selesai. Dari 1 sampai 90 hari.",
+  "omnichannel.settings.sameAgent.daysHint": "Dihitung dari saat chat terakhir itu selesai. 1 sampai 90 hari.",
   "omnichannel.settings.sameAgent.daysInvalid": "Masukkan jumlah hari berupa bilangan bulat dari {min} sampai {max}.",
-  "omnichannel.settings.sameAgent.save": "Simpan",
-  "omnichannel.settings.sameAgent.saved": "Pengaturan orang yang sama disimpan",
-  "omnichannel.settings.sameAgent.saveError": "Pengaturan orang yang sama tidak dapat disimpan. Coba lagi.",
+  "omnichannel.settings.sameAgent.save": "Simpan setelan",
+  "omnichannel.settings.sameAgent.saved": "Setelan pelanggan yang kembali disimpan",
+  "omnichannel.settings.sameAgent.saveError": "Setelan pelanggan yang kembali tidak dapat disimpan. Coba lagi.",
   "omnichannel.inbox.view.soon": "Perlu segera dibalas",
   "omnichannel.inbox.viewEmpty.soon": "Tidak ada chat yang balasan pertamanya segera jatuh tempo.",
   "omnichannel.inbox.sla.minutes": "{minutes} mnt",
@@ -14333,6 +14601,10 @@ var id_default = {
   "omnichannel.inbox.owner.unassigned": "Belum ditugaskan",
   "omnichannel.inbox.owner.agent": "Agent",
   "omnichannel.inbox.owner.closed": "Ditutup",
+  "omnichannel.inbox.row.escalated": "Dieskalasi",
+  "omnichannel.inbox.row.escalatedTitle": "Dieskalasi: orang yang dituju kini memegang chat ini",
+  "omnichannel.inbox.row.needsDecision": "Perlu keputusan",
+  "omnichannel.inbox.row.needsDecisionTitle": "Eskalasi diajukan: menunggu keputusan Supervisor",
   "omnichannel.inbox.sla.alertAtRisk": "Balasan pertama sebuah chat segera jatuh tempo",
   "omnichannel.inbox.sla.alertOverdue": "Balasan pertama sebuah chat sudah terlambat",
   "omnichannel.inbox.sla.open": "Buka",
@@ -14408,7 +14680,7 @@ var id_default = {
   "omnichannel.inbox.chatTags.search": "Cari tag",
   "omnichannel.inbox.chatTags.remove": "Lepas {name}",
   "omnichannel.inbox.chatTags.none": "Tidak ada tag",
-  "omnichannel.inbox.chatTags.noTags": "Belum ada tag. Supervisor menambahkannya di Pengaturan.",
+  "omnichannel.inbox.chatTags.noTags": "Belum ada tag. Supervisor menambahkannya di Informasi pelanggan \u203A Tag.",
   "omnichannel.inbox.chatTags.noMatch": "Tidak ada tag yang cocok.",
   "omnichannel.inbox.chatTags.failed": "Tag tidak berubah",
   "omnichannel.inbox.attachment": "Lampiran",
@@ -14441,6 +14713,7 @@ var id_default = {
   "omnichannel.inbox.sender.broadcastNamed": "Broadcast \xB7 {name}",
   "omnichannel.inbox.sender.kataCxApi": "Kata CX API",
   "omnichannel.inbox.status.pending": "Mengirim",
+  "omnichannel.inbox.status.queued": "Mengirim",
   "omnichannel.inbox.status.sent": "Terkirim",
   "omnichannel.inbox.status.delivered": "Diterima",
   "omnichannel.inbox.status.read": "Dibaca",
@@ -14458,6 +14731,13 @@ var id_default = {
   "omnichannel.inbox.unreadFrom": "Pesan belum dibaca",
   "omnichannel.inbox.failure.why": "Kenapa?",
   "omnichannel.inbox.failure.title": "Pesan ini tidak sampai ke pelanggan",
+  "omnichannel.inbox.failure.expired": "Kedaluwarsa",
+  "omnichannel.inbox.failure.cancelled": "Dibatalkan",
+  "omnichannel.inbox.failure.uncertain": "Mungkin belum terkirim",
+  "omnichannel.inbox.failure.uncertainTitle": "Pesan ini mungkin belum sampai ke pelanggan",
+  "omnichannel.inbox.duplicate.label": "Mungkin terkirim dua kali",
+  "omnichannel.inbox.duplicate.title": "Pelanggan mungkin menerima pesan ini dua kali",
+  "omnichannel.inbox.duplicate.body": "WhatsApp tidak mengonfirmasi percobaan pertama, jadi pesan ini dikirim lagi.",
   "omnichannel.inbox.copy": "Salin",
   "omnichannel.inbox.copied": "Tersalin",
   "omnichannel.inbox.messageActions": "Tindakan pesan",
@@ -14479,7 +14759,7 @@ var id_default = {
   "omnichannel.inbox.templates.open": "Sisipkan template",
   "omnichannel.inbox.templates.title": "Template",
   "omnichannel.inbox.templates.keys": "\u2191\u2193 untuk pindah \xB7 Enter untuk sisipkan \xB7 Esc untuk tutup",
-  "omnichannel.inbox.templates.none": "Tidak ada template yang cocok. Supervisor menambahkan template di Pengaturan.",
+  "omnichannel.inbox.templates.none": "Tidak ada template yang cocok. Supervisor menambahkan template di Pesan \u203A Template.",
   "omnichannel.inbox.templates.loading": "Memuat template\u2026",
   "omnichannel.inbox.composer.attach": "Lampirkan file",
   "omnichannel.inbox.template.open": "Kirim template WhatsApp",
@@ -14671,6 +14951,15 @@ var id_default = {
   "omnichannel.inbox.contact.suggestionFailed": "Saran tidak diperbarui",
   "omnichannel.inbox.contact.adUntitled": "Iklan tanpa judul",
   "omnichannel.inbox.contact.bsuid": "BSUID",
+  "omnichannel.inbox.contact.numberCheck.title": "Nomor ini mungkin milik orang lain",
+  "omnichannel.inbox.contact.numberCheck.body": "Nomor ini menulis dari akun WhatsApp yang berbeda dari sebelumnya. Agent tidak memakai data pelanggan yang tersimpan sampai Supervisor memastikan siapa orangnya.",
+  "omnichannel.inbox.contact.numberCheck.same": "Orang yang sama",
+  "omnichannel.inbox.contact.numberCheck.new": "Orang baru",
+  "omnichannel.inbox.contact.numberCheck.confirmTitle": "Mulai ulang data pelanggan ini?",
+  "omnichannel.inbox.contact.numberCheck.confirmBody": "Data pelanggan sebelumnya (nama, email, lokasi, catatan, field, dan tahap) diarsipkan lalu dikosongkan. Riwayat chat tetap ada.",
+  "omnichannel.inbox.contact.numberCheck.confirmAction": "Mulai ulang",
+  "omnichannel.inbox.contact.numberCheck.cancel": "Batal",
+  "omnichannel.inbox.contact.numberCheck.failed": "Gagal memastikan pelanggan",
   "omnichannel.inbox.contact.whatsappId": "ID WhatsApp",
   "omnichannel.inbox.contact.readOnlyHint": "Ambil alih chat dengan pelanggan ini untuk mengubah detailnya.",
   "omnichannel.inbox.contact.thisChat": "Chat ini",
@@ -14683,7 +14972,7 @@ var id_default = {
   "omnichannel.inbox.cases.takenOver": "Diambil alih dari Agent",
   "omnichannel.inbox.cases.open": "Terbuka",
   "omnichannel.inbox.cases.resolved": "Diselesaikan",
-  "omnichannel.inbox.cases.expired": "Ditutup setelah 24 jam tanpa balasan",
+  "omnichannel.inbox.cases.expired": "Ditutup tanpa balasan",
   "omnichannel.inbox.cases.returned": "Dikembalikan ke Agent",
   "omnichannel.inbox.cases.notTaken": "Belum diambil",
   "omnichannel.inbox.cases.underAMinute": "kurang dari 1 menit",
@@ -14754,19 +15043,28 @@ var id_default = {
   "omnichannel.inbox.cases.escalationWaitsForSupervisor": "Menunggu Supervisor",
   "omnichannel.inbox.view.escalations": "Eskalasi",
   "omnichannel.inbox.viewEmpty.escalations": "Tidak ada eskalasi yang menunggu keputusan.",
-  "omnichannel.overview.workload.escalations": "Eskalasi menunggu",
   "omnichannel.reports.escalations.title": "Eskalasi",
-  "omnichannel.reports.escalations.intro": "Permintaan eskalasi chat dalam periode ini, per Human Agent yang meminta, dan cara Supervisor memutuskannya.",
+  "omnichannel.reports.escalations.intro": "Permintaan eskalasi chat dalam periode ini, dan cara Supervisor memutuskannya. Pilih angka untuk melihat grafiknya.",
   "omnichannel.reports.metric.escalations": "Eskalasi",
   "omnichannel.reports.metric.escalations_approved": "Disetujui",
   "omnichannel.reports.metric.escalations_declined": "Ditolak",
   "omnichannel.reports.metric.escalations_withdrawn": "Ditarik",
-  "omnichannel.reports.metric.escalation_decision_p50_minutes": "Waktu memutuskan",
+  "omnichannel.reports.metric.escalation_decision_p50_minutes": "Median waktu memutuskan",
   "omnichannel.reports.how.escalations": "Permintaan eskalasi chat yang dibuat dalam periode ini.",
   "omnichannel.reports.how.escalations_approved": "Permintaan yang disetujui Supervisor, ke orang yang disarankan atau ke orang atau tim lain.",
   "omnichannel.reports.how.escalations_declined": "Permintaan yang ditolak Supervisor.",
   "omnichannel.reports.how.escalations_withdrawn": "Permintaan yang ditarik Human Agent, atau berakhir karena chat lebih dulu dialihkan, diselesaikan, atau ditutup.",
   "omnichannel.reports.how.escalation_decision_p50_minutes": "Separuh permintaan yang diputuskan Supervisor diputuskan dalam waktu ini.",
+  "omnichannel.reports.metric.escalations_waiting": "Menunggu",
+  "omnichannel.reports.how.escalations_waiting": "Permintaan dari periode ini yang masih menunggu keputusan Supervisor.",
+  "omnichannel.reports.escalations.metrics": "Angka eskalasi",
+  "omnichannel.reports.escalations.share": "{value}% dari permintaan",
+  "omnichannel.reports.escalations.noDecisions": "Belum ada keputusan",
+  "omnichannel.reports.escalations.empty": "Tidak ada eskalasi dalam periode ini.",
+  "omnichannel.reports.escalations.noRequests": "Tidak ada yang meminta eskalasi chat dalam periode ini.",
+  "omnichannel.reports.escalations.chartHow": "Permintaan yang dibuat setiap hari, menurut cara setiap permintaan berakhir.",
+  "omnichannel.reports.escalations.waitingNote": "{count} permintaan dari periode ini masih menunggu Supervisor",
+  "omnichannel.reports.escalations.before": "{count} pada periode sebelumnya",
   "omnichannel.escalation.open": "Buka chat",
   "omnichannel.presence.status": "Status Anda",
   "omnichannel.presence.online": "Online",
@@ -14780,6 +15078,45 @@ var id_default = {
   "omnichannel.channels.add.title": "Tambah kanal",
   "omnichannel.channels.add.description": "Pilih jenis kanal, lalu isi detailnya.",
   "omnichannel.channels.add.back": "Pilih jenis lain",
+  "omnichannel.channels.custom.provider": "aplikasi Anda sendiri",
+  "omnichannel.channels.custom.description": "Bertukar pesan dengan aplikasi Anda sendiri, seperti chat di aplikasi seluler atau chat dukungan di situs web Anda, melalui alamat web yang ditandatangani.",
+  "omnichannel.channels.custom.replyUrl": "Alamat balasan",
+  "omnichannel.channels.custom.replyUrlHint": "Balasan dari tim Anda dan Agent dikirim ke sini, ditandatangani dengan secret channel.",
+  "omnichannel.channels.custom.replyUrlRequired": "Masukkan alamat balasan.",
+  "omnichannel.channels.custom.replyUrlInvalid": "Masukkan alamat https di server Anda, misalnya https://app.example.com/frontera/replies.",
+  "omnichannel.channels.custom.inboundUrl": "Alamat masuk",
+  "omnichannel.channels.custom.inboundUrlHint": "Server Anda mengirim setiap pesan pelanggan ke sini, ditandatangani dengan secret.",
+  "omnichannel.channels.custom.signingSecret": "Secret penandatanganan",
+  "omnichannel.channels.custom.signingSecretHint": "Server Anda menandatangani pesan dengannya dan memeriksa balasan dengannya. Simpan hanya di server Anda.",
+  "omnichannel.channels.custom.secretOnce": "Salin sekarang dan simpan di server Anda. Anda dapat menampilkannya lagi dari detail channel.",
+  "omnichannel.channels.custom.done": "Selesai",
+  "omnichannel.channels.custom.reveal": "Tampilkan secret",
+  "omnichannel.channels.custom.rotate": "Ganti secret",
+  "omnichannel.channels.custom.rotateConfirmTitle": "Ganti secret penandatanganan?",
+  "omnichannel.channels.custom.rotateConfirmBody": "Secret baru dibuat sekarang. Secret saat ini tetap berfungsi selama 7 hari, sehingga Anda dapat memperbarui server terlebih dahulu.",
+  "omnichannel.channels.custom.rotated": "Secret versi {version} siap. Perbarui server Anda.",
+  "omnichannel.channels.custom.secretFailed": "Secret tidak dapat dibaca saat ini. Coba lagi.",
+  "omnichannel.channels.custom.secretVersion": "Versi {version}",
+  "omnichannel.channels.custom.retires": "Berhenti berfungsi {at}",
+  "omnichannel.channels.custom.activity": "Log aktivitas",
+  "omnichannel.channels.custom.activityHint": "Pesan yang diterima dan diteruskan, serta balasan yang dikirim, beserta waktunya. Isi pesan tidak pernah ditampilkan di sini.",
+  "omnichannel.channels.custom.activityLoading": "Memuat aktivitas\u2026",
+  "omnichannel.channels.custom.activityFailed": "Aktivitas tidak dapat dimuat. Coba lagi.",
+  "omnichannel.channels.custom.activityEmpty": "Belum ada aktivitas di channel ini.",
+  "omnichannel.channels.custom.refresh": "Muat ulang",
+  "omnichannel.channels.custom.what.received": "Pesan diterima",
+  "omnichannel.channels.custom.what.acknowledged": "Diteruskan ke inbox",
+  "omnichannel.channels.custom.what.attempt_failed": "Gagal diteruskan, mencoba lagi",
+  "omnichannel.channels.custom.what.failed": "Gagal diteruskan",
+  "omnichannel.channels.custom.what.media_fetched": "Berkas diunduh",
+  "omnichannel.channels.custom.what.media_failed": "Berkas tidak diunduh",
+  "omnichannel.channels.custom.what.attempted": "Balasan sedang dikirim",
+  "omnichannel.channels.custom.what.held": "Balasan ditahan",
+  "omnichannel.channels.custom.what.sent": "Balasan terkirim",
+  "omnichannel.channels.custom.what.sent_unconfirmed": "Balasan terkirim, belum dikonfirmasi",
+  "omnichannel.channels.custom.what.reply_failed": "Balasan tidak terkirim",
+  "omnichannel.channels.custom.what.cancelled": "Balasan dibatalkan",
+  "omnichannel.channels.custom.tries": "percobaan ke-{count}",
   "omnichannel.channels.whatsapp.provider": "melalui Kata",
   "omnichannel.channels.whatsapp.description": "Jawab pesan yang dikirim pelanggan ke nomor WhatsApp. Anda memerlukan login WhatsApp Kata untuk nomor tersebut.",
   "omnichannel.channels.whatsapp.rule": "Satu nomor WhatsApp hanya dapat dihubungkan di satu tempat. Jika nomor ini terhubung ke Agent di Agents \u2192 Resources \u2192 Channels, hapus dulu di sana.",
@@ -14791,6 +15128,7 @@ var id_default = {
   "omnichannel.channels.column.status": "Status",
   "omnichannel.channels.status.off": "Nonaktif",
   "omnichannel.channels.status.waiting": "Menunggu pesan pertama dari Kata",
+  "omnichannel.channels.status.waitingFirst": "Menunggu pesan pertama",
   "omnichannel.channels.status.receiving": "Menerima pesan",
   "omnichannel.channels.answeredBy.label": "Dijawab pertama oleh",
   "omnichannel.channels.answeredBy.nobody": "Tidak ada",
@@ -14819,7 +15157,7 @@ var id_default = {
   "omnichannel.channels.credit.count": "{credit} kredit",
   "omnichannel.channels.credit.countOne": "{credit} kredit",
   "omnichannel.channels.credit.label": "Kredit pesan",
-  "omnichannel.channels.intro": "Nomor WhatsApp yang dihubungi pelanggan Anda. Buka salah satunya untuk memilih siapa yang menjawab pertama, tim dan target balasannya, serta melihat kredit pesannya.",
+  "omnichannel.channels.intro": "Saluran yang dihubungi pelanggan Anda. Buka salah satunya untuk memilih siapa yang menjawab pertama, tim dan target balasannya, serta, untuk nomor WhatsApp, melihat kredit pesannya.",
   "omnichannel.channels.section.answers": "Siapa yang menjawab",
   "omnichannel.channels.credit.short": "{credit} kredit",
   "omnichannel.channels.credit.shortOne": "{credit} kredit",
@@ -14907,7 +15245,7 @@ var id_default = {
   "omnichannel.channels.rules.saving": "Menyimpan\u2026",
   "omnichannel.channels.rules.saved": "Aturan penyerahan tersimpan",
   "omnichannel.members.title": "Anggota",
-  "omnichannel.members.intro": "Pemilik dan admin adalah Supervisor. Beri orang lain peran Human Agent untuk menjawab chat, atau Supervisor agar juga melihat semua chat dan mengelola Pengaturan.",
+  "omnichannel.members.intro": "Pemilik dan admin adalah Supervisor. Beri orang lain peran Human Agent untuk menjawab chat, atau Supervisor agar juga melihat semua chat dan Laporan, serta menyiapkan Omnichannel.",
   "omnichannel.members.col.person": "Orang",
   "omnichannel.members.col.now": "Sekarang",
   "omnichannel.members.col.role": "Peran",
@@ -14937,7 +15275,7 @@ var id_default = {
   "omnichannel.members.role.change": "Peran Omnichannel untuk {name}: {roles}",
   "omnichannel.members.role.lockedHint": "Ubah peran ruang kerjanya untuk mengubah ini.",
   "omnichannel.members.role.agentHint": "Menjawab chat di Inbox.",
-  "omnichannel.members.role.supervisorHint": "Melihat semua chat, Laporan, dan Pengaturan.",
+  "omnichannel.members.role.supervisorHint": "Melihat semua chat dan Laporan, serta menyiapkan Omnichannel.",
   "omnichannel.members.confirm.title": "Cabut peran Omnichannel dari {name}?",
   "omnichannel.members.confirm.body": "Orang ini tidak akan lagi melihat Omnichannel.",
   "omnichannel.members.confirm.chatsOne": "Saat ini ada 1 chat yang ditangani orang ini.",
@@ -15167,7 +15505,7 @@ var id_default = {
   "omnichannel.settings.lifecycle.limit": "Satu workspace memiliki paling banyak 20 tahap.",
   "omnichannel.settings.lifecycle.makeAnotherDefault": "Jadikan tahap lain sebagai default terlebih dahulu.",
   "omnichannel.settings.lifecycle.gone": "Tahap ini sudah dihapus. Muat ulang untuk melihat tahap yang ada.",
-  "omnichannel.settings.lifecycle.off": "Tahapan pelanggan nonaktif. Supervisor mengaktifkannya di Pengaturan \u203A Tahapan pelanggan.",
+  "omnichannel.settings.lifecycle.off": "Tahapan pelanggan nonaktif. Supervisor mengaktifkannya di Informasi pelanggan \u203A Tahapan pelanggan.",
   "omnichannel.inbox.view.followUp": "Perlu ditindaklanjuti",
   "omnichannel.inbox.viewEmpty.followUp": "Tidak ada prospek yang perlu ditindaklanjuti.",
   "omnichannel.inbox.filter.stage": "Tahap",
@@ -15224,16 +15562,36 @@ var id_default = {
   "omnichannel.nav.customers": "Pelanggan",
   "omnichannel.nav.usage": "Penggunaan",
   "omnichannel.usage.title": "Penggunaan",
-  "omnichannel.usage.intro": "Pelanggan aktif bulanan adalah pelanggan yang menulis ke tim Anda setidaknya sekali dalam satu bulan kalender, dihitung sekali berapa pun kanal yang mereka gunakan. Bulan mengikuti zona waktu jam layanan Anda ({timezone}).",
-  "omnichannel.usage.thisMonth": "Bulan ini \xB7 {month}",
-  "omnichannel.usage.activeNoLimit": "pelanggan aktif \xB7 tanpa batas",
-  "omnichannel.usage.activeOfLimit": "dari {limit} pelanggan aktif dalam paket Anda",
+  "omnichannel.usage.thisMonthIntro": "Pelanggan yang menulis ke tim Anda setidaknya sekali pada {month}, dihitung sekali berapa pun kanal yang mereka gunakan. Bulan mengikuti zona waktu jam layanan Anda, {timezone}.",
+  "omnichannel.usage.activeCustomers": "Pelanggan aktif",
+  "omnichannel.usage.countingLabel": "Cara pelanggan aktif dihitung",
+  "omnichannel.usage.counting": "Hanya pesan dari pelanggan yang dihitung; pesan dari Agent atau tim Anda tidak.",
+  "omnichannel.usage.soFar": "Sejauh ini bulan ini",
+  "omnichannel.usage.lastMonth": "Bulan lalu",
+  "omnichannel.usage.limitShort": "Batas",
+  "omnichannel.usage.perMonth": "Pelanggan aktif per bulan",
+  "omnichannel.usage.left": "Sisa {count}",
+  "omnichannel.usage.status.over": "{count} melebihi batas \xB7 tetap dilayani seperti biasa",
+  "omnichannel.usage.status.reached": "Melewati peringatan {percent}%",
+  "omnichannel.usage.status.next": "Peringatan berikutnya pada {percent}%",
+  "omnichannel.usage.status.noAlerts": "Tanpa peringatan",
+  "omnichannel.usage.noLimitNote": "Tidak ada bagian terpakai dan tidak ada peringatan",
+  "omnichannel.usage.noChanges": "Tidak ada perubahan",
+  "omnichannel.usage.unsaved": "Perubahan belum disimpan",
+  "omnichannel.usage.thisMonthSoFar": "Bulan ini sejauh ini",
+  "omnichannel.usage.limitValue": "Batas {limit}",
+  "omnichannel.usage.historyIntro": "Pelanggan aktif setiap bulan, bulan ini sejauh ini.",
+  "omnichannel.usage.chartLabel": "Pelanggan aktif per bulan",
+  "omnichannel.usage.historyEmpty": "Tidak ada pelanggan yang menulis dalam enam bulan terakhir.",
+  "omnichannel.usage.month": "Bulan",
+  "omnichannel.usage.limitIntro": "Jumlah pelanggan aktif bulanan dalam paket Anda, dan kapan Supervisor diperingatkan. Melebihi batas tidak memblokir apa pun.",
+  "omnichannel.usage.alertsNeedLimit": "Peringatan berlaku setelah batas ditetapkan.",
+  "omnichannel.usage.thisMonth": "Bulan ini",
   "omnichannel.usage.meterLabel": "Bagian batas pelanggan aktif bulanan yang terpakai",
   "omnichannel.usage.percentUsed": "{percent}% dari batas terpakai",
-  "omnichannel.usage.overage": "{count} melebihi batas.",
-  "omnichannel.usage.overageHint": "Pelanggan di atas batas tetap dilayani seperti biasa dan dihitung sebagai kelebihan.",
   "omnichannel.usage.history": "Enam bulan terakhir",
   "omnichannel.usage.customers": "{count} pelanggan",
+  "omnichannel.usage.merges": "{count} digabungkan",
   "omnichannel.usage.limitTitle": "Batas dan peringatan",
   "omnichannel.usage.limit": "Batas pelanggan aktif bulanan",
   "omnichannel.usage.noLimit": "Tanpa batas",
@@ -15241,7 +15599,7 @@ var id_default = {
   "omnichannel.usage.noThresholds": "Tanpa peringatan",
   "omnichannel.usage.ownerOnly": "Hanya pemilik workspace yang dapat mengubah batas dan peringatan.",
   "omnichannel.usage.limitHint": "Jumlah pelanggan aktif bulanan dalam paket Anda. Kosongkan jika tanpa batas.",
-  "omnichannel.usage.thresholdsHint": "Persentase, dipisahkan koma, misalnya 80, 100. Supervisor melihat banner di Omnichannel saat bulan ini mencapai salah satunya. Kosongkan jika tanpa peringatan.",
+  "omnichannel.usage.thresholdsHint": "Persentase dipisahkan koma, misalnya 80, 100. Supervisor melihat banner di Omnichannel pada setiap persentase. Kosongkan jika tanpa peringatan.",
   "omnichannel.usage.save": "Simpan batas dan peringatan",
   "omnichannel.usage.saved": "Batas dan peringatan disimpan",
   "omnichannel.usage.reloaded": "Data dimuat ulang; ubah lagi lalu simpan.",
@@ -15260,11 +15618,6 @@ var id_default = {
   "omnichannel.usage.banner.dismiss": "Tutup",
   "omnichannel.customers.title": "Pelanggan",
   "omnichannel.customers.search": "Cari nama, nomor, atau email",
-  "omnichannel.customers.countOne": "1 pelanggan",
-  "omnichannel.customers.countOther": "{count} pelanggan",
-  "omnichannel.customers.page": "Halaman {page} dari {pages}",
-  "omnichannel.customers.previousPage": "Halaman sebelumnya",
-  "omnichannel.customers.nextPage": "Halaman berikutnya",
   "omnichannel.customers.openLatestChat": "Buka chat terakhir",
   "omnichannel.customers.openFullPage": "Buka halaman penuh",
   "omnichannel.customers.closeDrawer": "Tutup",
@@ -15284,6 +15637,7 @@ var id_default = {
   "omnichannel.customers.empty": "Belum ada pelanggan. Pelanggan muncul saat mereka mengirim pesan, saat tim Anda menghubungi mereka, atau saat Anda mengimpornya.",
   "omnichannel.customers.emptyMine": "Belum ada pelanggan. Pelanggan dari chat Anda muncul di sini.",
   "omnichannel.customers.emptyFiltered": "Tidak ada pelanggan yang cocok.",
+  "omnichannel.customers.loadMoreFailed": "Tidak dapat memuat pelanggan lainnya.",
   "omnichannel.customers.import.open": "Impor",
   "omnichannel.customers.import.title": "Impor pelanggan",
   "omnichannel.customers.import.description": "Tambahkan atau perbarui pelanggan dari file CSV. Pelanggan yang nomornya sudah ada akan diperbarui.",
@@ -15310,6 +15664,25 @@ var id_default = {
   "omnichannel.customers.export.cancel": "Batal",
   "omnichannel.customers.back": "Kembali ke pelanggan",
   "omnichannel.customers.newConversation": "Percakapan baru",
+  "omnichannel.customers.undoMerge.open": "Batalkan penggabungan",
+  "omnichannel.customers.undoMerge.title": "Batalkan penggabungan?",
+  "omnichannel.customers.undoMerge.description": "{name} kembali menjadi pelanggan tersendiri, dengan nomor dan chat-nya. Pesan dari sebelum penggabungan kembali ke chat-nya; pesan yang ditulis sesudahnya tetap di tempatnya.",
+  "omnichannel.customers.undoMerge.submit": "Batalkan penggabungan",
+  "omnichannel.customers.undoMerge.otherCustomer": "Pelanggan lainnya",
+  "omnichannel.customers.merge.open": "Gabungkan",
+  "omnichannel.customers.merge.title": "Gabungkan pelanggan",
+  "omnichannel.customers.address.notVerified": "{address} (tidak terverifikasi)",
+  "omnichannel.customers.merge.description": "Pilih pelanggan lain yang merupakan orang yang sama dengan {name}. {name} menyimpan nomor, detail, dan chat kedua pelanggan.",
+  "omnichannel.customers.merge.other": "Pelanggan lain",
+  "omnichannel.customers.merge.searchPlaceholder": "Cari menurut nama, nomor, atau email",
+  "omnichannel.customers.merge.noMatch": "Tidak ada pelanggan lain yang cocok.",
+  "omnichannel.customers.merge.reason": "Mengapa mereka orang yang sama?",
+  "omnichannel.customers.merge.reasonPlaceholder": "Misalnya: pelanggan memberi tahu nomor barunya",
+  "omnichannel.customers.merge.confirm": "Gabungkan {other} ke {name}? Chat mereka di kanal yang sama menjadi satu chat. Supervisor dapat membatalkan penggabungan selama 30 hari.",
+  "omnichannel.customers.merge.next": "Lanjutkan",
+  "omnichannel.customers.merge.submit": "Gabungkan",
+  "omnichannel.customers.merge.back": "Kembali",
+  "omnichannel.customers.merge.cancel": "Batal",
   "omnichannel.customers.conversations": "Percakapan",
   "omnichannel.customers.noConversations": "Belum ada percakapan dengan pelanggan ini.",
   "omnichannel.customers.readOnlyHint": "Ambil alih chat dengan pelanggan ini untuk mengubah detailnya.",
@@ -16403,6 +16776,125 @@ var id_default = {
   "studio.overview.attention.failingNamed": "{name} gagal",
   "studio.overview.attention.failingMeta": "Plugin \xB7 koneksinya terus gagal; buka untuk melihat penyebabnya",
   "studio.overview.action.openPlugin": "Buka Plugin",
+  "channels.custom.description": "Hubungkan sistem Anda sendiri, seperti aplikasi atau chat situs web, ke Agent ini. Sistem Anda mengirim setiap pesan ke alamat masuk channel, ditandatangani dengan secret-nya, dan menerima balasan Agent di URL balasan Anda.",
+  "channels.custom.name": "Nama",
+  "channels.custom.namePlaceholder": "Chat aplikasi toko",
+  "channels.custom.replyUrl": "URL balasan",
+  "channels.custom.replyUrlHint": "Alamat https di sistem Anda yang menerima balasan Agent.",
+  "channels.custom.replyUrlInvalid": "Masukkan alamat https.",
+  "channels.custom.connect": "Hubungkan channel",
+  "channels.custom.connecting": "Menghubungkan\u2026",
+  "channels.custom.connected": "Channel terhubung",
+  "channels.custom.connectFailed": "Channel tidak dapat dihubungkan",
+  "channels.custom.onceTitle": "Salin sekarang",
+  "channels.custom.onceBody": "Signing secret hanya ditampilkan lengkap sekarang. Anda dapat menampilkannya lagi nanti dari pengaturan channel.",
+  "channels.custom.inboundUrl": "Alamat masuk",
+  "channels.custom.inboundUrlUnavailable": "Minta administrator Anda mengatur alamat publik platform.",
+  "channels.custom.secret": "Signing secret",
+  "channels.custom.secretVersion": "Versi {version}",
+  "channels.custom.secretRetires": "Berhenti berlaku {date}",
+  "channels.custom.copy": "Salin",
+  "channels.custom.copied": "Tersalin",
+  "channels.custom.done": "Selesai",
+  "channels.custom.connection": "Koneksi",
+  "channels.custom.reveal": "Tampilkan",
+  "channels.custom.hide": "Sembunyikan",
+  "channels.custom.revealFailed": "Secret tidak dapat ditampilkan",
+  "channels.custom.rotate": "Ganti secret",
+  "channels.custom.rotateTitle": "Ganti signing secret?",
+  "channels.custom.rotateBody": "Secret baru langsung berlaku. Secret saat ini tetap berlaku selama 7 hari, sehingga Anda dapat memperbarui sistem Anda lebih dulu.",
+  "channels.custom.rotated": "Signing secret baru dibuat",
+  "channels.custom.rotateFailed": "Secret tidak dapat diganti",
+  "channels.custom.reconnect": "Hubungkan ulang",
+  "channels.custom.reconnectTitle": "Hubungkan ulang channel ini?",
+  "channels.custom.reconnectBody": "Gunakan setelah Anda memperbaiki alamat balasan yang tidak dapat dituju Frontera. Balasan yang tertahan sementara itu akan dikirim ulang; yang sudah melewati batas waktunya ditandai tidak terkirim.",
+  "channels.custom.reconnected": "Terhubung ulang: {count} balasan dikirim ulang",
+  "channels.custom.reconnectedOne": "Terhubung ulang: 1 balasan dikirim ulang",
+  "channels.custom.reconnectedNone": "Terhubung ulang: tidak ada balasan yang menunggu",
+  "channels.custom.reconnectFailed": "Channel tidak dapat dihubungkan ulang",
+  "channels.custom.replyUrlLabel": "Balasan dikirim ke {url}",
+  "channels.custom.activity": "Aktivitas",
+  "channels.custom.activityEmpty": "Belum ada aktivitas di channel ini.",
+  "channels.custom.activityFailed": "Aktivitas tidak dapat dimuat.",
+  "channels.custom.refresh": "Muat ulang",
+  "channels.custom.undelivered": "Balasan yang tidak sampai",
+  "channels.custom.undeliveredState.failed": "Balasan tidak terkirim",
+  "channels.custom.undeliveredState.cancelled": "Balasan dibatalkan",
+  "channels.custom.attempt": "percobaan {attempt}",
+  "channels.custom.what.received": "Pesan diterima",
+  "channels.custom.what.acknowledged": "Diteruskan ke Agent",
+  "channels.custom.what.attempt_failed": "Penerusan ke Agent akan diulang",
+  "channels.custom.what.failed": "Gagal",
+  "channels.custom.what.attempted": "Pengiriman balasan dicoba",
+  "channels.custom.what.held": "Balasan ditahan sampai channel terhubung lagi",
+  "channels.custom.what.sent": "Balasan terkirim",
+  "channels.custom.what.sent_unconfirmed": "Balasan terkirim, belum dikonfirmasi",
+  "channels.custom.what.cancelled": "Balasan dibatalkan",
+  "channels.custom.what.media_fetched": "File diterima",
+  "channels.custom.what.media_failed": "File tidak dapat diterima",
+  "omnichannel.channels.messenger.provider": "melalui Facebook",
+  "omnichannel.channels.messenger.description": "Jawab pesan yang dikirim orang ke Halaman Facebook Anda.",
+  "omnichannel.channels.messenger.signInHint": "Masuk dengan Facebook sebagai pengelola Halaman. Lalu pilih Halaman yang akan dihubungkan dari Halaman yang diizinkan login Anda.",
+  "omnichannel.channels.messenger.noAccounts": "Login Facebook Anda tidak memberi akses ke Halaman mana pun. Masuk lagi dan izinkan setidaknya satu Halaman.",
+  "omnichannel.channels.messenger.pick": "Pilih Halaman",
+  "omnichannel.channels.messenger.account": "Halaman Facebook",
+  "omnichannel.channels.messenger.rules": "Anda dapat membalas dalam 24 jam sejak pesan terakhir pelanggan, dan seseorang dapat membalas hingga 7 hari. Messenger tidak memakai template.",
+  "omnichannel.channels.instagram.provider": "melalui Facebook",
+  "omnichannel.channels.instagram.description": "Jawab pesan langsung, sebutan di story, dan balasan story di akun profesional Instagram Anda.",
+  "omnichannel.channels.instagram.signInHint": "Masuk dengan Facebook sebagai pengelola Halaman yang terhubung ke akun profesional Instagram Anda. Lalu pilih akun yang akan dihubungkan.",
+  "omnichannel.channels.instagram.noAccounts": "Tidak ada Halaman yang diizinkan login Facebook Anda yang terhubung ke akun profesional Instagram.",
+  "omnichannel.channels.instagram.pick": "Pilih akun Instagram",
+  "omnichannel.channels.instagram.account": "Akun Instagram",
+  "omnichannel.channels.instagram.rules": "Anda dapat membalas dalam 24 jam sejak pesan terakhir pelanggan, dan seseorang dapat membalas hingga 7 hari. Instagram tidak memakai template.",
+  "omnichannel.channels.meta.connectWithFacebook": "Hubungkan dengan Facebook",
+  "omnichannel.channels.meta.signingIn": "Membuka Facebook\u2026",
+  "omnichannel.channels.meta.loadingPages": "Memuat yang diizinkan login Anda\u2026",
+  "omnichannel.channels.meta.signInExpired": "Login Facebook Anda kedaluwarsa atau belum selesai. Hubungkan lagi.",
+  "omnichannel.channels.meta.alreadyConnected": "Sudah terhubung",
+  "omnichannel.channels.email.provider": "Google atau Microsoft",
+  "omnichannel.channels.email.signInHint": "Masuk dengan akun Google atau Microsoft kotak surat. Frontera membaca email baru kotak surat itu dan mengirim balasan tim darinya.",
+  "omnichannel.channels.email.connectWithGoogle": "Hubungkan dengan Google",
+  "omnichannel.channels.email.connectWithMicrosoft": "Hubungkan dengan Microsoft",
+  "omnichannel.channels.email.noProvider": "Minta administrator Anda menyiapkan login Google atau Microsoft untuk email.",
+  "omnichannel.channels.email.loadingMailbox": "Memuat kotak surat\u2026",
+  "omnichannel.channels.email.signInExpired": "Login Anda kedaluwarsa atau belum selesai. Hubungkan lagi.",
+  "omnichannel.channels.email.grantUsed": "Login ini sudah dipakai. Hubungkan lagi untuk menghubungkan kotak surat lain.",
+  "omnichannel.channels.email.error.login_cancelled": "Login dibatalkan. Hubungkan lagi saat Anda siap.",
+  "omnichannel.channels.email.error.login_refused": "Login tidak diizinkan. Pastikan Anda dapat memakai kotak surat itu, lalu hubungkan lagi.",
+  "omnichannel.channels.email.error.unavailable": "Login tidak dapat diselesaikan. Coba lagi.",
+  "omnichannel.channels.custom.reconnect": "Hubungkan ulang",
+  "omnichannel.channels.custom.reconnectHint": "Frontera tidak dapat mengirim ke alamat balasan Anda, jadi balasan ke pelanggan menunggu. Perbaiki alamat balasan, lalu hubungkan ulang untuk mengirimnya.",
+  "omnichannel.channels.custom.reconnected": "Channel terhubung kembali: balasan yang menunggu sedang dikirim",
+  "omnichannel.channels.custom.reconnectFailed": "Channel tidak dapat dihubungkan ulang. Coba lagi.",
+  "omnichannel.channels.email.reconnect": "Hubungkan ulang",
+  "omnichannel.channels.email.reconnectHint": "Login kotak surat berhenti berfungsi, jadi tidak ada email yang masuk atau keluar. Hubungkan ulang.",
+  "omnichannel.channels.email.reconnected": "Kotak surat terhubung kembali",
+  "omnichannel.channels.email.reconnectFailed": "Kotak surat tidak dapat dihubungkan ulang. Coba lagi.",
+  "omnichannel.channels.email.description": "Jawab email pelanggan dari kotak surat bersama. Setiap pelanggan punya satu percakapan, dengan subjek di setiap pesan.",
+  "omnichannel.channels.email.account": "Kotak surat",
+  "omnichannel.channels.email.rules": "Email tidak punya batas waktu balasan. Balasan dikirim dari kotak surat dan masuk ke utas terbaru pelanggan.",
+  "omnichannel.inbox.email.cc": "Cc:",
+  "omnichannel.inbox.email.unverified": "Pengirim tidak terverifikasi: domain pengirim tidak mengonfirmasi email ini dari mereka.",
+  "omnichannel.inbox.email.showFormatted": "Tampilkan berformat",
+  "omnichannel.inbox.email.hideFormatted": "Sembunyikan format",
+  "omnichannel.inbox.email.formattedTitle": "Email dengan format aslinya",
+  "omnichannel.inbox.reactions": "Reaksi",
+  "omnichannel.inbox.story.mention": "Menyebut Anda di story mereka",
+  "omnichannel.inbox.story.reply": "Membalas story Anda",
+  "omnichannel.inbox.messageDeleted": "Pesan dihapus",
+  "omnichannel.inbox.edited": "Diedit",
+  "omnichannel.inbox.failure.outsideReplyWindowLabel": "Di luar batas waktu balasan",
+  "omnichannel.inbox.failure.outsideReplyWindow": "Balasan ini tidak terkirim: batas waktu balasan pelanggan sudah lewat. Anda dapat membalas saat mereka menulis lagi.",
+  "omnichannel.inbox.lock.outsideReplyWindow": "Di luar batas waktu balasan: pelanggan terakhir menulis lebih dari 7 hari lalu. Anda dapat membalas saat mereka menulis lagi, atau selesaikan chat.",
+  "omnichannel.channels.meta.cannotMessage": "Tidak dapat menerima pesan",
+  "omnichannel.channels.meta.heldElsewhere": "Dipakai organisasi lain",
+  "omnichannel.channels.meta.takeover": "Pindahkan ke sini. Channel-nya di organisasi lain berhenti menerima pesan, dan organisasi itu diberi tahu.",
+  "omnichannel.channels.meta.grantUsed": "Login Facebook ini sudah dipakai. Hubungkan dengan Facebook lagi untuk menghubungkan Halaman atau akun lain.",
+  "omnichannel.channels.meta.held": "Halaman atau akun ini sudah terhubung. Pilih yang lain, atau pilih Pindahkan ke sini jika dipakai organisasi lain.",
+  "omnichannel.channels.meta.error.login_cancelled": "Login Facebook dibatalkan. Hubungkan lagi saat Anda siap.",
+  "omnichannel.channels.meta.error.login_refused": "Facebook tidak mengizinkan login. Pastikan Anda mengelola Halaman itu, lalu hubungkan lagi.",
+  "omnichannel.channels.meta.error.unavailable": "Login Facebook tidak dapat diselesaikan. Coba lagi.",
+  "omnichannel.channels.email.mailboxHeld": "Kotak surat ini sudah terhubung sebagai channel.",
   "admin.knowledge.assistant.keptShort": "Pertanyaan dan jawaban",
   "admin.knowledge.assistant.keptHint": "Disimpan selama 30 hari. Pemilik file melihat pertanyaannya saat seseorang menilai jawaban.",
   "admin.knowledge.assistant.keptDays": "Disimpan 30 hari",