@frontera-sdk/chat-ui 1.53.19 → 1.53.21

package/dist/{chunk-JNQ4BMHZ.js → chunk-LYPNKAH3.js}

@@ -102,6 +102,10 @@ var en_default = {
   "common.yesterday": "Yesterday",
   "common.previous7Days": "Previous 7 Days",
   "common.older": "Older",
+  "common.apply": "Apply",
+  "common.clear": "Clear",
+  "common.period.custom": "Custom\u2026",
+  "common.period.customRange": "Custom date range",
   "console.sidebar.inbox": "Inbox",
   "console.sidebar.workflows": "Workflows",
   "console.sidebar.library": "Library",
@@ -5500,14 +5504,19 @@ var en_default = {
   "omnichannel.settings.templates.nameLength": "Keep the name to 80 characters or fewer.",
   "omnichannel.settings.templates.contentLength": "Keep the text to 4,096 characters or fewer.",
   "omnichannel.settings.templates.gone": "This template was deleted meanwhile.",
-  "omnichannel.settings.tags.intro": "Labels your team puts on chats, such as Refund or VIP, to find them again with the inbox filter.",
+  "omnichannel.settings.tags.intro": "Label chats, such as Refund or VIP, to filter the inbox by them.",
   "omnichannel.settings.tags.add": "Add tag",
   "omnichannel.settings.tags.addTitle": "Add a tag",
   "omnichannel.settings.tags.editTitle": "Edit tag",
-  "omnichannel.settings.tags.dialogBody": "A renamed or recoloured tag changes on every chat that has it.",
+  "omnichannel.settings.tags.dialogBody": "A renamed tag or a new icon changes on every chat that has it.",
   "omnichannel.settings.tags.name": "Name",
   "omnichannel.settings.tags.namePlaceholder": "Refund",
-  "omnichannel.settings.tags.color": "Colour",
+  "omnichannel.settings.tags.icon": "Icon",
+  "omnichannel.settings.tags.changeIcon": "Icon: {icon}. Change",
+  "omnichannel.settings.tags.iconSuggested": "Icon suggested from the name: {icon}",
+  "omnichannel.settings.tags.suggestedFor": "Suggested for \u201C{name}\u201D",
+  "omnichannel.settings.tags.searchIcons": "Search icons",
+  "omnichannel.settings.tags.noIconMatch": "No icon matches \u201C{query}\u201D. Try a word such as order, money or warning.",
   "omnichannel.settings.tags.preview": "On a chat:",
   "omnichannel.settings.tags.colors.gray": "Gray",
   "omnichannel.settings.tags.colors.blue": "Blue",
@@ -5527,6 +5536,61 @@ var en_default = {
   "omnichannel.settings.tags.emptyBody": "Add tags so your team can group chats and filter the inbox by them.",
   "omnichannel.settings.tags.nameLength": "Keep the name to 40 characters or fewer.",
   "omnichannel.settings.tags.gone": "This tag was deleted meanwhile.",
+  "omnichannel.settings.tags.iconGroups.general": "General",
+  "omnichannel.settings.tags.iconGroups.status": "Status",
+  "omnichannel.settings.tags.iconGroups.people": "People",
+  "omnichannel.settings.tags.iconGroups.commerce": "Orders and payments",
+  "omnichannel.settings.tags.iconGroups.support": "Support and channels",
+  "omnichannel.settings.tags.icons.tag": "Tag",
+  "omnichannel.settings.tags.icons.star": "Star",
+  "omnichannel.settings.tags.icons.flag-1": "Flag",
+  "omnichannel.settings.tags.icons.bookmark": "Bookmark",
+  "omnichannel.settings.tags.icons.heart": "Heart",
+  "omnichannel.settings.tags.icons.bell": "Bell",
+  "omnichannel.settings.tags.icons.sparkle": "Sparkle",
+  "omnichannel.settings.tags.icons.lightning": "Lightning",
+  "omnichannel.settings.tags.icons.fire-1": "Flame",
+  "omnichannel.settings.tags.icons.light-bulb": "Idea",
+  "omnichannel.settings.tags.icons.exclamation-triangle": "Warning",
+  "omnichannel.settings.tags.icons.circle-info": "Info",
+  "omnichannel.settings.tags.icons.circle-check": "Done",
+  "omnichannel.settings.tags.icons.circle-x": "Cancelled",
+  "omnichannel.settings.tags.icons.circle-questionmark": "Question",
+  "omnichannel.settings.tags.icons.clock": "Clock",
+  "omnichannel.settings.tags.icons.hourglass": "Hourglass",
+  "omnichannel.settings.tags.icons.circle-ban-sign": "Blocked",
+  "omnichannel.settings.tags.icons.eye-open": "Watch",
+  "omnichannel.settings.tags.icons.archive": "Archive",
+  "omnichannel.settings.tags.icons.user": "Person",
+  "omnichannel.settings.tags.icons.user-group": "Group",
+  "omnichannel.settings.tags.icons.crown": "Crown",
+  "omnichannel.settings.tags.icons.shield": "Shield",
+  "omnichannel.settings.tags.icons.emoji-smile": "Happy",
+  "omnichannel.settings.tags.icons.emoji-sad": "Unhappy",
+  "omnichannel.settings.tags.icons.thumbs-up": "Thumbs up",
+  "omnichannel.settings.tags.icons.thumbs-down": "Thumbs down",
+  "omnichannel.settings.tags.icons.megaphone": "Megaphone",
+  "omnichannel.settings.tags.icons.buildings": "Business",
+  "omnichannel.settings.tags.icons.basket-1": "Order",
+  "omnichannel.settings.tags.icons.3d-package": "Package",
+  "omnichannel.settings.tags.icons.truck": "Delivery",
+  "omnichannel.settings.tags.icons.arrow-rotate-counter-clockwise": "Return",
+  "omnichannel.settings.tags.icons.credit-card-1": "Card",
+  "omnichannel.settings.tags.icons.receipt-bill": "Invoice",
+  "omnichannel.settings.tags.icons.wallet-1": "Wallet",
+  "omnichannel.settings.tags.icons.banknote-1": "Money",
+  "omnichannel.settings.tags.icons.percent": "Discount",
+  "omnichannel.settings.tags.icons.gift-1": "Gift",
+  "omnichannel.settings.tags.icons.bubble-text": "Chat",
+  "omnichannel.settings.tags.icons.email-1": "Email",
+  "omnichannel.settings.tags.icons.call": "Call",
+  "omnichannel.settings.tags.icons.phone": "App",
+  "omnichannel.settings.tags.icons.bug": "Bug",
+  "omnichannel.settings.tags.icons.hammer": "Repair",
+  "omnichannel.settings.tags.icons.lock": "Account",
+  "omnichannel.settings.tags.icons.globe": "Global",
+  "omnichannel.settings.tags.icons.map-pin": "Location",
+  "omnichannel.settings.tags.icons.calendar-1": "Booking",
   "omnichannel.settings.fields.intro": "What your team records about a customer besides their name and number. The answers stay with the customer for their next chats.",
   "omnichannel.settings.fields.add": "Add field",
   "omnichannel.settings.fields.addTitle": "Add a customer field",
@@ -5652,29 +5716,16 @@ var en_default = {
   "omnichannel.overview.today.csatCaption": "CSAT {score} from {count} ratings",
   "omnichannel.overview.today.csatNone": "No ratings yet today",
   "omnichannel.reports.title": "Reports",
-  "omnichannel.reports.intro": "How your team served customers in the period. Days are counted in {timezone}, the time zone of your service hours.",
-  "omnichannel.reports.introNoZone": "How your team served customers in the period.",
   "omnichannel.reports.loadError": "The report could not be loaded.",
   "omnichannel.reports.empty": "Nothing in this period.",
-  "omnichannel.reports.period.label": "Period",
-  "omnichannel.reports.period.today": "Today",
-  "omnichannel.reports.period.7d": "Last 7 days",
-  "omnichannel.reports.period.30d": "Last 30 days",
-  "omnichannel.reports.period.custom": "Custom",
-  "omnichannel.reports.period.from": "From",
-  "omnichannel.reports.period.to": "To",
   "omnichannel.reports.period.invalid": "Choose a start and end date, in order, at most 366 days apart.",
   "omnichannel.reports.p90": "90% within {value}",
-  "omnichannel.reports.trend.title": "Over time",
-  "omnichannel.reports.trend.label": "Handovers per day, with CSAT and SLA attainment",
-  "omnichannel.reports.byAgent": "By Human Agent",
-  "omnichannel.reports.byChannel": "By channel",
+  "omnichannel.reports.trend.label": "{metric} per day",
   "omnichannel.reports.humanAgent": "Human Agent",
   "omnichannel.reports.channel": "Channel",
   "omnichannel.reports.nobody": "Nobody yet",
   "omnichannel.reports.noChannel": "Removed channel",
   "omnichannel.reports.reasons.title": "Top handover reasons",
-  "omnichannel.reports.reasons.intro": "Handovers by the reason they had: the one the Agent picked, a person changed, or Omnichannel set for its own handovers. Open a reason to read how the Agent described its chats.",
   "omnichannel.reports.reasons.empty": "The Agent handed no chats over in this period.",
   "omnichannel.handoverReason.label": "Reason",
   "omnichannel.handoverReason.none": "Not categorized",
@@ -5683,6 +5734,42 @@ var en_default = {
   "omnichannel.handoverReason.system.unanswered": "The Agent couldn't answer",
   "omnichannel.handoverReason.changeFailed": "The reason was not changed",
   "omnichannel.reports.reasons.examples": "How the Agent described them",
+  "omnichannel.reports.reasons.intro": "Why the Agent handed chats over. Open a reason to read examples.",
+  "omnichannel.reports.reasons.system": "Set by Omnichannel",
+  "omnichannel.reports.byAgent": "By Human Agent",
+  "omnichannel.reports.byChannel": "By channel",
+  "omnichannel.reports.howLabel": "How {metric} is counted",
+  "omnichannel.reports.service.title": "Service",
+  "omnichannel.reports.service.intro": "How your team answered handovers. Pick a number to chart it.",
+  "omnichannel.reports.breakdown.title": "Human Agents and channels",
+  "omnichannel.reports.breakdown.intro": "Each person and channel, side by side. Select a column to sort.",
+  "omnichannel.reports.slaLow": "Under {value}%",
+  "omnichannel.reports.related.label": "Behind this number",
+  "omnichannel.reports.related.chats_with_customer_messages": "Chats customers wrote to",
+  "omnichannel.reports.related.handed_over_chats": "Chats handed over",
+  "omnichannel.reports.related.resolved": "Resolved",
+  "omnichannel.reports.related.csat_average": "Average rating",
+  "omnichannel.reports.related.csat_responses": "Ratings",
+  "omnichannel.reports.related.surveys_sent": "Surveys sent",
+  "omnichannel.reports.related.csat_response_rate": "Response rate",
+  "omnichannel.reports.related.sla_met": "Met",
+  "omnichannel.reports.related.sla_breached": "Missed",
+  "omnichannel.reports.related.first_reply_p50_minutes": "Half within",
+  "omnichannel.reports.related.first_reply_p90_minutes": "90% within",
+  "omnichannel.reports.related.resolution_p50_minutes": "Resolution time",
+  "omnichannel.reports.related.abandoned": "Abandoned",
+  "omnichannel.reports.related.handovers": "Handovers",
+  "omnichannel.reports.lifecycle.breakdown": "Stages by channel or by tag",
+  "omnichannel.reports.metrics": "Headline metrics",
+  "omnichannel.reports.change.points": "{value} pt",
+  "omnichannel.reports.change.percent": "{value}%",
+  "omnichannel.reports.change.label": "Change from the period before:",
+  "omnichannel.reports.trend.oneDay": "One day has no trend. Choose 7d, 30d or 90d to see how the numbers moved.",
+  "omnichannel.reports.trend.p50": "Half within",
+  "omnichannel.reports.trend.p90": "90% within",
+  "omnichannel.reports.channels.title": "Share of handovers",
+  "omnichannel.reports.handoverCount": "{count} handovers in all",
+  "omnichannel.reports.breakdown.label": "Breakdown",
   "omnichannel.reports.metric.csat_score": "CSAT",
   "omnichannel.reports.metric.sla_attainment": "SLA attainment",
   "omnichannel.reports.metric.first_reply_p50_minutes": "First reply wait",
@@ -5712,20 +5799,16 @@ var en_default = {
   "omnichannel.reports.how.abandonment_rate": "Handovers closed after 24 hours of customer silence before anyone replied.",
   "omnichannel.settings.survey.title": "Satisfaction survey",
   "omnichannel.settings.survey.enabled": "Ask customers to rate",
-  "omnichannel.settings.survey.enabledHint": "After a person resolves a chat, the customer gets your question with a button that opens five ratings, from five stars to one.",
+  "omnichannel.settings.survey.enabledHint": "The customer gets your question with a button that opens five ratings, from five stars to one.",
   "omnichannel.settings.survey.question": "Question",
   "omnichannel.settings.survey.questionHint": "Sent once, right after the chat is resolved, while WhatsApp's 24-hour window is open.",
   "omnichannel.settings.survey.button_label": "Button label",
-  "omnichannel.settings.survey.button_labelHint": "Opens the ratings. At most 20 characters.",
+  "omnichannel.settings.survey.button_labelHint": "Opens the five ratings.",
   "omnichannel.settings.survey.thanks": "Thank-you message",
   "omnichannel.settings.survey.thanksHint": "Sent once the customer rates.",
   "omnichannel.settings.survey.error.required": "Fill this in, or turn the survey off.",
   "omnichannel.settings.survey.error.tooLong": "At most {max} characters.",
-  "omnichannel.settings.survey.save": "Save",
-  "omnichannel.settings.survey.saved": "Satisfaction survey saved",
   "omnichannel.settings.survey.saveError": "The survey could not be saved. Try again.",
-  "omnichannel.settings.survey.reloaded": "The latest saved survey is shown. Make your changes again.",
-  "omnichannel.settings.survey.loadError": "The satisfaction survey could not be loaded.",
   "omnichannel.settings.queue.title": "Queue position",
   "omnichannel.settings.queue.enabled": "Tell waiting customers their place in the queue",
   "omnichannel.settings.queue.enabledHint": "When a chat is handed to your team and has to wait for someone to take it, the customer gets one automatic reply with their place in the queue and, when it can be estimated, the usual wait. It is not sent when the closed message goes out instead.",
@@ -5794,6 +5877,7 @@ var en_default = {
   "omnichannel.inbox.pill.mine": "Mine",
   "omnichannel.inbox.pill.waiting": "Waiting",
   "omnichannel.inbox.pill.soon": "Reply soon",
+  "omnichannel.inbox.pill.escalations": "Escalations",
   "omnichannel.inbox.pill.followUp": "Follow-up",
   "omnichannel.inbox.pill.agent": "Agent",
   "omnichannel.inbox.pill.all": "All",
@@ -6026,6 +6110,13 @@ var en_default = {
   "omnichannel.inbox.refused.escalateReason": "Write why you escalate this chat.",
   "omnichannel.inbox.refused.escalateReasonLong": "Keep the reason to 500 characters.",
   "omnichannel.inbox.refused.escalateSelf": "Escalate the chat to someone else.",
+  "omnichannel.inbox.refused.escalationWaiting": "An escalation of this chat is already waiting for a Supervisor.",
+  "omnichannel.inbox.refused.escalationDecided": "Someone already decided this escalation.",
+  "omnichannel.inbox.refused.escalationGone": "This escalation is no longer waiting.",
+  "omnichannel.inbox.refused.declineReason": "Write why you decline the escalation.",
+  "omnichannel.inbox.refused.escalateNotYours": "You can only escalate a chat that is yours.",
+  "omnichannel.inbox.refused.escalateBackToRequester": "The chat is already theirs. Decline the escalation instead.",
+  "omnichannel.inbox.refused.withdrawNotYours": "Only the person who asked can withdraw the escalation.",
   "omnichannel.inbox.refused.supervisorOnly": "Only a Supervisor can do this.",
   "omnichannel.inbox.action.takeOver": "Take over",
   "omnichannel.inbox.action.transfer": "Transfer",
@@ -6044,19 +6135,21 @@ var en_default = {
   "omnichannel.inbox.action.takeOverFailed": "The chat could not be taken over",
   "omnichannel.inbox.action.transferFailed": "The chat could not be transferred",
   "omnichannel.inbox.action.escalate": "Escalate",
-  "omnichannel.inbox.action.escalateTitle": "Escalate this chat",
-  "omnichannel.inbox.action.escalateBody": "The chat goes to the person you choose straight away, in the same case. They see your reason, and it stays in the chat as an internal note.",
-  "omnichannel.inbox.action.escalateTo": "Escalate to",
-  "omnichannel.inbox.action.escalatePick": "Choose a person",
-  "omnichannel.inbox.action.escalateAway": "They're Away: the chat goes to them now and shows as unread in their Inbox, but they get no alert for it.",
+  "omnichannel.inbox.action.escalateTitle": "Request escalation",
+  "omnichannel.inbox.action.escalateBody": "A Supervisor approves it, or sends the chat elsewhere. The chat stays with you until then, and you can keep replying.",
+  "omnichannel.inbox.action.escalateTo": "Suggest a person (optional)",
+  "omnichannel.inbox.action.escalatePick": "No suggestion",
   "omnichannel.inbox.action.escalateReason": "Reason",
   "omnichannel.inbox.action.escalateReasonPlaceholder": "For example: the customer asks for a refund above my limit",
   "omnichannel.inbox.action.escalateReasonHint": "Required, up to {count} characters.",
-  "omnichannel.inbox.action.escalateFailed": "The chat could not be escalated",
+  "omnichannel.inbox.action.escalateFailed": "The request could not be sent",
   "omnichannel.inbox.action.resolveFailed": "The chat could not be resolved",
   "omnichannel.inbox.contact.title": "Customer",
   "omnichannel.inbox.contact.open": "Customer details",
   "omnichannel.inbox.contact.details": "Details",
+  "omnichannel.inbox.contact.properties": "Properties",
+  "omnichannel.inbox.contact.activity": "Activity",
+  "omnichannel.inbox.cases.caseLabel": "Case",
   "omnichannel.inbox.contact.name": "Name",
   "omnichannel.inbox.contact.namePlaceholder": "Add a name",
   "omnichannel.inbox.contact.required": "required",
@@ -6140,6 +6233,50 @@ var en_default = {
   "omnichannel.offerAlerts.bodyTeam": "{customer} \xB7 {team} team",
   "omnichannel.escalation.title": "{person} escalated a chat to you",
   "omnichannel.escalation.fromTeam": "{name} ({team})",
+  "omnichannel.inbox.action.escalateSend": "Send request",
+  "omnichannel.inbox.action.escalateSent": "Escalation requested. A Supervisor will decide.",
+  "omnichannel.escalation.cardLabel": "Escalation request",
+  "omnichannel.escalation.asks": "{person} asks to escalate this chat",
+  "omnichannel.escalation.waited": "waiting {time}",
+  "omnichannel.escalation.suggested": "Suggested: {name}",
+  "omnichannel.escalation.suggestedAway": "Away now",
+  "omnichannel.escalation.approveTo": "Approve to {name}",
+  "omnichannel.escalation.approveFailed": "The escalation could not be approved",
+  "omnichannel.escalation.reassign": "Reassign",
+  "omnichannel.escalation.decline": "Decline",
+  "omnichannel.escalation.declineTitle": "Decline this escalation",
+  "omnichannel.escalation.declineBody": "The chat stays with the person who asked. They see your reason.",
+  "omnichannel.escalation.declinePlaceholder": "For example: the refund is within your limit",
+  "omnichannel.escalation.declineFailed": "The escalation could not be declined",
+  "omnichannel.escalation.requested": "Escalation requested \xB7 {time}",
+  "omnichannel.escalation.withdraw": "Withdraw",
+  "omnichannel.escalation.withdrawFailed": "The request could not be withdrawn",
+  "omnichannel.escalation.askedTitle": "{person} asks to escalate a chat",
+  "omnichannel.escalation.review": "Review",
+  "omnichannel.escalation.approvedTitle": "{person} approved your escalation",
+  "omnichannel.escalation.declinedTitle": "{person} declined your escalation",
+  "omnichannel.escalation.wentTo": "The chat went to {name}.",
+  "omnichannel.escalation.wentToTeam": "The chat went to {team}.",
+  "omnichannel.inbox.cases.escalationApprovedBy": "Approved by {name}",
+  "omnichannel.inbox.cases.escalationRequested": "Escalation requested",
+  "omnichannel.inbox.cases.escalationWaitsForSupervisor": "Waiting for a Supervisor",
+  "omnichannel.inbox.view.escalations": "Escalations",
+  "omnichannel.inbox.viewEmpty.escalations": "No escalations wait for a decision.",
+  "omnichannel.overview.workload.escalations": "Escalations waiting",
+  "omnichannel.overview.workload.escalationsCaption": "Waiting for a Supervisor's decision",
+  "omnichannel.overview.workload.escalationsLongest": "Longest waiting {time}",
+  "omnichannel.reports.escalations.title": "Escalations",
+  "omnichannel.reports.escalations.intro": "Requests to escalate a chat in the period, by the Human Agents who asked, and how Supervisors decided them.",
+  "omnichannel.reports.metric.escalations": "Escalations",
+  "omnichannel.reports.metric.escalations_approved": "Approved",
+  "omnichannel.reports.metric.escalations_declined": "Declined",
+  "omnichannel.reports.metric.escalations_withdrawn": "Withdrawn",
+  "omnichannel.reports.metric.escalation_decision_p50_minutes": "Time to decide",
+  "omnichannel.reports.how.escalations": "Requests to escalate a chat made in the period.",
+  "omnichannel.reports.how.escalations_approved": "Requests a Supervisor approved, to the person suggested or to another person or a team.",
+  "omnichannel.reports.how.escalations_declined": "Requests a Supervisor declined.",
+  "omnichannel.reports.how.escalations_withdrawn": "Requests the Human Agent withdrew, or that ended because the chat was transferred, resolved or closed first.",
+  "omnichannel.reports.how.escalation_decision_p50_minutes": "Half of the requests a Supervisor decided were decided within this time.",
   "omnichannel.escalation.open": "Open chat",
   "omnichannel.presence.online": "Online",
   "omnichannel.presence.away": "Away",
@@ -6249,14 +6386,15 @@ var en_default = {
   "omnichannel.channels.rules.save": "Save",
   "omnichannel.channels.rules.saving": "Saving\u2026",
   "omnichannel.channels.rules.saved": "Handover rules saved",
-  "omnichannel.members.title": "People in this workspace",
-  "omnichannel.members.intro": "Workspace owners and admins are Supervisors automatically. Give other people the Human Agent role so they can answer chats, or the Supervisor role so they can also see every chat and manage the channels.",
+  "omnichannel.members.title": "Members",
+  "omnichannel.members.intro": "Owners and admins are Supervisors. Give others Human Agent to answer chats, or Supervisor to also see every chat and manage Settings.",
+  "omnichannel.members.col.person": "Person",
+  "omnichannel.members.col.now": "Now",
+  "omnichannel.members.col.role": "Role",
+  "omnichannel.members.missing": "Someone missing? Add them to this workspace in {link}.",
+  "omnichannel.members.missingLink": "Workspace settings",
   "omnichannel.members.search": "Search people",
   "omnichannel.members.empty": "No people found.",
-  "omnichannel.members.column.name": "Name",
-  "omnichannel.members.column.workspaceRole": "Workspace role",
-  "omnichannel.members.column.omnichannelRole": "Omnichannel role",
-  "omnichannel.members.column.now": "Now",
   "omnichannel.members.role.agent": "Human Agent",
   "omnichannel.members.role.supervisor": "Supervisor",
   "omnichannel.members.role.byDefault": "{role} (as workspace {workspaceRole})",
@@ -6271,9 +6409,21 @@ var en_default = {
   "omnichannel.members.now.never": "Has not opened Omnichannel",
   "omnichannel.members.now.chatsOne": "1 chat",
   "omnichannel.members.now.chatsOther": "{count} chats",
-  "omnichannel.members.saveError": "The role for {name} could not be saved. Try again.",
   "omnichannel.members.rolesError": "Omnichannel roles could not be loaded.",
   "omnichannel.members.rolesForbidden": "Only workspace owners and admins can see and change Omnichannel roles.",
+  "omnichannel.members.notSaved": "The role was not saved.",
+  "omnichannel.members.statusError": "Who is online could not be loaded.",
+  "omnichannel.members.role.none": "No role",
+  "omnichannel.members.role.change": "Omnichannel role for {name}: {roles}",
+  "omnichannel.members.role.lockedHint": "Change their workspace role to change this.",
+  "omnichannel.members.role.agentHint": "Answers chats in Inbox.",
+  "omnichannel.members.role.supervisorHint": "Sees every chat, Reports and Settings.",
+  "omnichannel.members.confirm.title": "Take away the Omnichannel role from {name}?",
+  "omnichannel.members.confirm.body": "They will no longer see Omnichannel.",
+  "omnichannel.members.confirm.chatsOne": "1 chat is with them now.",
+  "omnichannel.members.confirm.chatsOther": "{count} chats are with them now.",
+  "omnichannel.members.confirm.cancel": "Cancel",
+  "omnichannel.members.confirm.action": "Take away role",
   "omnichannel.teams.title": "Teams",
   "omnichannel.teams.intro": "Group the people who answer chats into teams. A person can be in more than one team.",
   "omnichannel.teams.overAgentLimit": "More than {count} teams have members. The Agent sees only the first {count} by name when it hands a chat over; a handover that fits another team goes to the channel's default team.",
@@ -6326,8 +6476,6 @@ var en_default = {
   "omnichannel.loadError.title": "Omnichannel could not be loaded",
   "omnichannel.loadError.body": "Check your connection and try again.",
   "omnichannel.loadError.retry": "Try again",
-  "omnichannel.settings.title": "Settings",
-  "omnichannel.settings.hours.intro": "Set when your team answers chats. Outside these hours, while nobody is Online, a customer handed to your team or already waiting for it gets the closed message once each time you close, and the chat waits for your team.",
   "omnichannel.settings.hours.title": "Service hours",
   "omnichannel.settings.hours.openNow": "Open now",
   "omnichannel.settings.hours.closedUntil": "Closed, opens {next_open}",
@@ -6342,7 +6490,6 @@ var en_default = {
   "omnichannel.settings.hours.to": "{day} closes at",
   "omnichannel.settings.hours.endOfDay": "24:00 (end of day)",
   "omnichannel.settings.hours.showTimes": "Show times for {field}",
-  "omnichannel.settings.hours.addRange": "Add hours",
   "omnichannel.settings.hours.addRangeFor": "Add hours on {day}",
   "omnichannel.settings.hours.removeRange": "Remove these hours on {day}",
   "omnichannel.settings.hours.error.invalidTime": "Choose an opening and a closing time.",
@@ -6350,15 +6497,12 @@ var en_default = {
   "omnichannel.settings.hours.error.overlap": "These hours overlap other hours on the same day.",
   "omnichannel.settings.hours.error.noRanges": "Add opening hours to at least one day, or turn off service hours.",
   "omnichannel.settings.hours.closedMessage": "Closed message",
-  "omnichannel.settings.hours.closedMessageHint": "Sent outside service hours while nobody is Online: when a chat is handed to your team, and to a customer already waiting who writes, once each time you close. {next_open} is replaced with the next opening time.",
+  "omnichannel.settings.hours.closedMessageHint": "{next_open} becomes the next opening time, for example 27/10/2026 08:00.",
   "omnichannel.settings.hours.error.message.required": "Enter the message customers get while you are closed.",
   "omnichannel.settings.hours.error.message.tooLong": "The message can be at most 1,000 characters.",
-  "omnichannel.settings.hours.save": "Save",
   "omnichannel.settings.hours.saving": "Saving\u2026",
-  "omnichannel.settings.hours.saved": "Service hours saved",
   "omnichannel.settings.hours.saveError": "Service hours could not be saved. Try again.",
   "omnichannel.settings.hours.fixErrors": "Fix the marked fields, then save again.",
-  "omnichannel.settings.hours.reloaded": "The latest saved service hours are shown. Make your changes again.",
   "omnichannel.settings.day.monday": "Monday",
   "omnichannel.settings.day.tuesday": "Tuesday",
   "omnichannel.settings.day.wednesday": "Wednesday",
@@ -6372,9 +6516,63 @@ var en_default = {
   "omnichannel.settings.holidays.name": "Holiday name",
   "omnichannel.settings.holidays.namePlaceholder": "Name (optional)",
   "omnichannel.settings.holidays.add": "Add holiday",
-  "omnichannel.settings.holidays.remove": "Remove holiday",
   "omnichannel.settings.holidays.error.invalidDate": "Choose a date.",
   "omnichannel.settings.holidays.error.duplicateDate": "This date is already in the list.",
+  "omnichannel.settings.unsavedLabel": "Service hours and survey: unsaved changes",
+  "omnichannel.settings.hours.statusOff": "Service hours off",
+  "omnichannel.settings.hours.timezoneNow": "Hours and holidays are in this time zone. It is {time} there now.",
+  "omnichannel.settings.hours.timezoneSearch": "Search time zones",
+  "omnichannel.settings.hours.timezoneNone": "No time zone found.",
+  "omnichannel.settings.hours.openOn": "Open on {day}",
+  "omnichannel.settings.hours.copyDay": "Copy {day}'s hours",
+  "omnichannel.settings.hours.copyTo": "Copy {day}'s hours to",
+  "omnichannel.settings.hours.copyWeekdays": "Monday to Friday",
+  "omnichannel.settings.hours.copyEveryDay": "Every day",
+  "omnichannel.settings.hours.insertNextOpen": "Next opening time",
+  "omnichannel.settings.holidays.addTitle": "Add a holiday",
+  "omnichannel.settings.holidays.addBody": "Your team stays closed all day, in {zone}.",
+  "omnichannel.settings.holidays.howMany": "How many days",
+  "omnichannel.settings.holidays.mode.one": "One day",
+  "omnichannel.settings.holidays.mode.range": "Several days",
+  "omnichannel.settings.holidays.pickOne": "Pick the day your team is closed.",
+  "omnichannel.settings.holidays.pickFirst": "Pick the first day, then the last.",
+  "omnichannel.settings.holidays.pickLast": "From {from}. Now pick the last day.",
+  "omnichannel.settings.holidays.rangeSummary": "{count} days, {from} to {to}",
+  "omnichannel.settings.holidays.skippedOne": "{dates} is already a holiday and stays as it is.",
+  "omnichannel.settings.holidays.skippedOther": "{dates} are already holidays and stay as they are.",
+  "omnichannel.settings.holidays.eachDay": "Each day is added as its own holiday with this name.",
+  "omnichannel.settings.holidays.addMany": "Add {count} holidays",
+  "omnichannel.settings.holidays.legendTaken": "Already a holiday",
+  "omnichannel.settings.holidays.tooMany": "The list holds up to {max} holidays. Pick fewer days.",
+  "omnichannel.settings.holidays.nameOf": "Name of the holiday on {date}",
+  "omnichannel.settings.holidays.removeOf": "Remove the holiday on {date}",
+  "omnichannel.settings.holidays.past": "Past holidays ({count})",
+  "omnichannel.settings.preview": "What the customer sees",
+  "omnichannel.settings.count": "{count} / {max}",
+  "omnichannel.settings.survey.ratingPicked": "The customer picks a rating",
+  "omnichannel.settings.saveBar.unsaved": "Unsaved changes",
+  "omnichannel.settings.saveBar.discard": "Discard",
+  "omnichannel.settings.saveBar.replace": "Replace theirs",
+  "omnichannel.settings.saveBar.undo": "Undo",
+  "omnichannel.settings.saveBar.redo": "Redo",
+  "omnichannel.settings.edited": "Edited",
+  "omnichannel.settings.saved": "Changes saved",
+  "omnichannel.settings.hours.description": "Outside these hours, while nobody is Online, customers get the closed message.",
+  "omnichannel.settings.hours.weekZone": "in {zone}",
+  "omnichannel.settings.holidays.meta": "Closed all day",
+  "omnichannel.settings.survey.description": "After a person resolves a chat, the customer is asked to rate it, from five stars to one. Ratings show as CSAT in Reports.",
+  "omnichannel.settings.saveBar.problemOne": "Nothing saved. 1 field in {sections} needs fixing.",
+  "omnichannel.settings.saveBar.problemOther": "Nothing saved. {count} fields in {sections} need fixing.",
+  "omnichannel.settings.saveBar.goToFirst": "Go to first",
+  "omnichannel.settings.saveBar.savedNow": "{sections} saved.",
+  "omnichannel.settings.saveBar.hoursSavedAt": "Service hours last saved {time}",
+  "omnichannel.settings.saveBar.hoursNever": "Service hours not saved yet",
+  "omnichannel.settings.saveBar.surveySavedAt": "Survey last saved {time}",
+  "omnichannel.settings.saveBar.surveyNever": "Survey not saved yet",
+  "omnichannel.settings.conflict.hours": "Another Supervisor saved the service hours while you were editing. Your changes are still here while their version loads.",
+  "omnichannel.settings.conflict.both": "Another Supervisor also changed {sections} while you were editing. Your version is still here: Replace theirs saves it over theirs, and Discard shows theirs.",
+  "omnichannel.settings.conflict.merged": "Their changes to {sections} are now in the form, so saving keeps them.",
+  "omnichannel.settings.conflict.survey": "Another Supervisor saved the survey while you were editing. Your changes are still here: Replace theirs saves yours over their version, and Discard shows theirs.",
   "omnichannel.settings.section.lifecycle": "Lifecycle",
   "omnichannel.settings.lifecycle.intro": "Where each customer stands as a lead, in the order a lead moves through. Your team moves customers from stage to stage; new customers start in the default stage.",
   "omnichannel.settings.lifecycle.enabled": "Track leads by stage",
@@ -6439,6 +6637,7 @@ var en_default = {
   "omnichannel.inbox.stage.change": "Stage: {name}. Change it",
   "omnichannel.inbox.stage.none": "No stage yet",
   "omnichannel.inbox.stage.next": "Move to {name}",
+  "omnichannel.inbox.stage.nextLabel": "Next stage",
   "omnichannel.inbox.stage.moveFailed": "Couldn't change the stage",
   "omnichannel.inbox.stage.group.open": "Still open",
   "omnichannel.inbox.stage.group.won": "Won",
@@ -6449,21 +6648,33 @@ var en_default = {
   "omnichannel.inbox.stage.automatic": "Automatically",
   "omnichannel.inbox.stage.earlier": "and {count} earlier",
   "omnichannel.reports.lifecycle.title": "Lifecycle",
-  "omnichannel.reports.lifecycle.intro": "The leads that got their first stage in this period, and how far they got by today. Customers per stage and the breakdowns count everyone now.",
-  "omnichannel.reports.lifecycle.metric.entered": "New leads",
-  "omnichannel.reports.lifecycle.metric.won": "Won",
-  "omnichannel.reports.lifecycle.metric.conversion_rate": "Conversion",
-  "omnichannel.reports.lifecycle.metric.avg_days_to_won": "Time to win",
-  "omnichannel.reports.lifecycle.metric.lost": "Lost",
-  "omnichannel.reports.lifecycle.metric.drop_off_rate": "Drop-off",
-  "omnichannel.reports.lifecycle.how.entered": "Customers who got their first stage in this period, from a first message, an import or a person.",
-  "omnichannel.reports.lifecycle.how.won": "Of the new leads, those who reached a won stage by today.",
-  "omnichannel.reports.lifecycle.how.conversion_rate": "Won as a share of the new leads.",
-  "omnichannel.reports.lifecycle.how.avg_days_to_won": "The average time from a lead's first stage to its first won stage.",
-  "omnichannel.reports.lifecycle.how.lost": "Of the new leads, those who reached a lost stage by today without being won.",
-  "omnichannel.reports.lifecycle.how.drop_off_rate": "Lost as a share of the new leads.",
+  "omnichannel.reports.lifecycle.intro": "Where this period's new leads got to, and every customer's stage today.",
+  "omnichannel.reports.reasons.share": "Share of handovers",
+  "omnichannel.reports.reasons.count": "{handovers} handovers \xB7 {reasons} reasons",
+  "omnichannel.reports.reasons.other": "Other \xB7 {count}",
+  "omnichannel.reports.reasons.column.reason": "Reason",
+  "omnichannel.reports.reasons.column.share": "Share",
+  "omnichannel.reports.reasons.column.before": "Period before",
+  "omnichannel.reports.reasons.column.change": "Change",
+  "omnichannel.reports.reasons.shown": "{shown} of {count}",
+  "omnichannel.reports.lifecycle.summary": "{entered} new leads came in. {won} were won ({conversion}), in {days} on average; {lost} were lost ({dropOff}); {open} are still open.",
+  "omnichannel.reports.lifecycle.summaryNoTime": "{entered} new leads came in. {won} were won ({conversion}); {lost} were lost ({dropOff}); {open} are still open.",
+  "omnichannel.reports.lifecycle.none": "No new leads came in during this period.",
+  "omnichannel.reports.lifecycle.how": "New leads are customers who got their first stage in this period, from a first message, an import or a person. Won and lost count where they are by today; a recent period can still move.",
+  "omnichannel.reports.lifecycle.flow.label": "Where this period's new leads are now",
+  "omnichannel.reports.lifecycle.flow.won": "{count} won",
+  "omnichannel.reports.lifecycle.flow.lost": "{count} lost",
+  "omnichannel.reports.lifecycle.flow.open": "{count} still open",
+  "omnichannel.reports.lifecycle.matrix.byChannel": "Customers per stage today, by channel",
+  "omnichannel.reports.lifecycle.matrix.byTag": "Customers per stage today, by tag",
+  "omnichannel.reports.lifecycle.matrix.how": "Everyone, whatever the period. A customer with chats on two channels, or with two tags, counts in both rows and once in All customers. A cell is darker the larger its share of the row.",
+  "omnichannel.reports.lifecycle.all": "All customers",
+  "omnichannel.reports.lifecycle.total": "Total",
+  "omnichannel.reports.lifecycle.kind.open": "Open",
+  "omnichannel.reports.lifecycle.kind.won": "Won",
+  "omnichannel.reports.lifecycle.kind.lost": "Lost",
+  "omnichannel.reports.lifecycle.cell": "{group} \xB7 {stage}: {count} ({share} of the row)",
   "omnichannel.reports.lifecycle.days": "{count} days",
-  "omnichannel.reports.lifecycle.now": "Customers per stage now",
   "omnichannel.reports.lifecycle.byChannel": "By channel",
   "omnichannel.reports.lifecycle.byTag": "By tag",
   "omnichannel.reports.lifecycle.tag": "Tag",
@@ -6508,6 +6719,19 @@ var en_default = {
   "omnichannel.usage.banner.dismiss": "Dismiss",
   "omnichannel.customers.title": "Customers",
   "omnichannel.customers.search": "Search name, phone or email",
+  "omnichannel.customers.countOne": "1 customer",
+  "omnichannel.customers.countOther": "{count} customers",
+  "omnichannel.customers.page": "Page {page} of {pages}",
+  "omnichannel.customers.previousPage": "Previous page",
+  "omnichannel.customers.nextPage": "Next page",
+  "omnichannel.customers.openLatestChat": "Open latest chat",
+  "omnichannel.customers.openFullPage": "Open full page",
+  "omnichannel.customers.closeDrawer": "Close",
+  "omnichannel.customers.drawer": "Customer",
+  "omnichannel.customers.tab.chats": "Chats",
+  "omnichannel.customers.tab.details": "Details",
+  "omnichannel.customers.filter.title": "Filter customers",
+  "omnichannel.customers.filter.open": "Filter by channel, tag or stage",
   "omnichannel.customers.column.name": "Customer",
   "omnichannel.customers.column.phone": "Phone",
   "omnichannel.customers.column.channels": "Channel",
@@ -6516,10 +6740,6 @@ var en_default = {
   "omnichannel.customers.column.lastContact": "Last message",
   "omnichannel.customers.column.added": "Added",
   "omnichannel.customers.moreTags": "+{count}",
-  "omnichannel.customers.sort.label": "Order",
-  "omnichannel.customers.sort.recent": "Latest message first",
-  "omnichannel.customers.sort.name": "By name",
-  "omnichannel.customers.sort.created": "Newest customer first",
   "omnichannel.customers.empty": "No customers yet. They appear when they write in, when your team writes to them, or when you import them.",
   "omnichannel.customers.emptyMine": "No customers yet. The customers of your chats appear here.",
   "omnichannel.customers.emptyFiltered": "No customers match.",
@@ -6543,6 +6763,10 @@ var en_default = {
   "omnichannel.customers.export.open": "Export",
   "omnichannel.customers.export.running": "Exporting\u2026",
   "omnichannel.customers.export.failed": "The customers could not be exported",
+  "omnichannel.customers.export.title": "Export customers",
+  "omnichannel.customers.export.description": "Your browser downloads a CSV file with every customer, their details, stage, tags and customer fields. The search and filters don't change what's in the file.",
+  "omnichannel.customers.export.submit": "Export",
+  "omnichannel.customers.export.cancel": "Cancel",
   "omnichannel.customers.back": "Back to customers",
   "omnichannel.customers.newConversation": "New conversation",
   "omnichannel.customers.conversations": "Conversations",
@@ -6555,10 +6779,8 @@ var en_default = {
   "omnichannel.customers.filter.channel": "Channel",
   "omnichannel.customers.filter.tag": "Tag",
   "omnichannel.customers.filter.stage": "Stage",
-  "omnichannel.customers.filter.allChannels": "All",
-  "omnichannel.customers.filter.allTags": "All",
+  "omnichannel.customers.filter.order": "Order",
   "omnichannel.customers.filter.noTags": "No tags yet",
-  "omnichannel.customers.filter.allStages": "All",
   "omnichannel.customers.filter.clear": "Clear filters",
   "platformNav.allApplications": "All applications",
   "platformNav.filterApplications": "Filter applications",
@@ -6952,7 +7174,7 @@ var en_default = {
   "appNavigation.publish": "Publish",
   "appNavigation.switchApp": "Switch app",
   "appNavigation.searchApps": "Search apps\u2026",
-  "appNavigation.noApps": "No apps found.",
+  "appNavigation.noApps": "No apps yet",
   "appNavigation.state.live": "Live",
   "appNavigation.state.notLive": "Not published yet",
   "appNavigation.state.archived": "Archived",
@@ -6983,7 +7205,6 @@ var en_default = {
   "appNavigation.noVersion": "Build and publish a version to make this app available.",
   "appNavigation.status": "Status",
   "appNavigation.updated": "Updated {time}",
-  "appNavigation.noApps": "No apps yet",
   "appNavigation.noAppsDescription": "Create an app for your workspace.",
   "appNavigation.openWorkflow": "Open workflow",
   "appNavigation.runs": "Runs",
@@ -7746,6 +7967,10 @@ var id_default = {
   "common.yesterday": "Kemarin",
   "common.previous7Days": "7 Hari Terakhir",
   "common.older": "Lebih Lama",
+  "common.apply": "Terapkan",
+  "common.clear": "Bersihkan",
+  "common.period.custom": "Kustom\u2026",
+  "common.period.customRange": "Rentang tanggal kustom",
   "console.sidebar.inbox": "Kotak masuk",
   "console.sidebar.workflows": "Alur kerja",
   "console.sidebar.library": "Perpustakaan Agen",
@@ -13108,14 +13333,19 @@ var id_default = {
   "omnichannel.settings.templates.nameLength": "Nama paling banyak 80 karakter.",
   "omnichannel.settings.templates.contentLength": "Teks paling banyak 4.096 karakter.",
   "omnichannel.settings.templates.gone": "Template ini sudah dihapus sementara itu.",
-  "omnichannel.settings.tags.intro": "Label yang dipasang tim di chat, seperti Refund atau VIP, untuk menemukannya lagi lewat filter inbox.",
+  "omnichannel.settings.tags.intro": "Beri label pada chat, seperti Refund atau VIP, untuk memfilter inbox.",
   "omnichannel.settings.tags.add": "Tambah tag",
   "omnichannel.settings.tags.addTitle": "Tambah tag",
   "omnichannel.settings.tags.editTitle": "Ubah tag",
-  "omnichannel.settings.tags.dialogBody": "Nama atau warna yang diubah berlaku di semua chat yang memakai tag ini.",
+  "omnichannel.settings.tags.dialogBody": "Nama atau ikon yang diubah berlaku di semua chat yang memakai tag ini.",
   "omnichannel.settings.tags.name": "Nama",
   "omnichannel.settings.tags.namePlaceholder": "Refund",
-  "omnichannel.settings.tags.color": "Warna",
+  "omnichannel.settings.tags.icon": "Ikon",
+  "omnichannel.settings.tags.changeIcon": "Ikon: {icon}. Ubah",
+  "omnichannel.settings.tags.iconSuggested": "Ikon disarankan dari nama: {icon}",
+  "omnichannel.settings.tags.suggestedFor": "Saran untuk \u201C{name}\u201D",
+  "omnichannel.settings.tags.searchIcons": "Cari ikon",
+  "omnichannel.settings.tags.noIconMatch": "Tidak ada ikon yang cocok dengan \u201C{query}\u201D. Coba kata seperti pesanan, uang atau keluhan.",
   "omnichannel.settings.tags.preview": "Di chat:",
   "omnichannel.settings.tags.colors.gray": "Abu-abu",
   "omnichannel.settings.tags.colors.blue": "Biru",
@@ -13135,6 +13365,61 @@ var id_default = {
   "omnichannel.settings.tags.emptyBody": "Tambahkan tag supaya tim bisa mengelompokkan chat dan memfilter inbox.",
   "omnichannel.settings.tags.nameLength": "Nama paling banyak 40 karakter.",
   "omnichannel.settings.tags.gone": "Tag ini sudah dihapus sementara itu.",
+  "omnichannel.settings.tags.iconGroups.general": "Umum",
+  "omnichannel.settings.tags.iconGroups.status": "Status",
+  "omnichannel.settings.tags.iconGroups.people": "Orang",
+  "omnichannel.settings.tags.iconGroups.commerce": "Pesanan dan pembayaran",
+  "omnichannel.settings.tags.iconGroups.support": "Bantuan dan kanal",
+  "omnichannel.settings.tags.icons.tag": "Tag",
+  "omnichannel.settings.tags.icons.star": "Bintang",
+  "omnichannel.settings.tags.icons.flag-1": "Bendera",
+  "omnichannel.settings.tags.icons.bookmark": "Penanda",
+  "omnichannel.settings.tags.icons.heart": "Hati",
+  "omnichannel.settings.tags.icons.bell": "Lonceng",
+  "omnichannel.settings.tags.icons.sparkle": "Kilau",
+  "omnichannel.settings.tags.icons.lightning": "Petir",
+  "omnichannel.settings.tags.icons.fire-1": "Api",
+  "omnichannel.settings.tags.icons.light-bulb": "Ide",
+  "omnichannel.settings.tags.icons.exclamation-triangle": "Peringatan",
+  "omnichannel.settings.tags.icons.circle-info": "Info",
+  "omnichannel.settings.tags.icons.circle-check": "Selesai",
+  "omnichannel.settings.tags.icons.circle-x": "Batal",
+  "omnichannel.settings.tags.icons.circle-questionmark": "Pertanyaan",
+  "omnichannel.settings.tags.icons.clock": "Jam",
+  "omnichannel.settings.tags.icons.hourglass": "Jam pasir",
+  "omnichannel.settings.tags.icons.circle-ban-sign": "Diblokir",
+  "omnichannel.settings.tags.icons.eye-open": "Pantau",
+  "omnichannel.settings.tags.icons.archive": "Arsip",
+  "omnichannel.settings.tags.icons.user": "Orang",
+  "omnichannel.settings.tags.icons.user-group": "Grup",
+  "omnichannel.settings.tags.icons.crown": "Mahkota",
+  "omnichannel.settings.tags.icons.shield": "Perisai",
+  "omnichannel.settings.tags.icons.emoji-smile": "Senang",
+  "omnichannel.settings.tags.icons.emoji-sad": "Kecewa",
+  "omnichannel.settings.tags.icons.thumbs-up": "Jempol ke atas",
+  "omnichannel.settings.tags.icons.thumbs-down": "Jempol ke bawah",
+  "omnichannel.settings.tags.icons.megaphone": "Megafon",
+  "omnichannel.settings.tags.icons.buildings": "Bisnis",
+  "omnichannel.settings.tags.icons.basket-1": "Pesanan",
+  "omnichannel.settings.tags.icons.3d-package": "Paket",
+  "omnichannel.settings.tags.icons.truck": "Pengiriman",
+  "omnichannel.settings.tags.icons.arrow-rotate-counter-clockwise": "Pengembalian",
+  "omnichannel.settings.tags.icons.credit-card-1": "Kartu",
+  "omnichannel.settings.tags.icons.receipt-bill": "Faktur",
+  "omnichannel.settings.tags.icons.wallet-1": "Dompet",
+  "omnichannel.settings.tags.icons.banknote-1": "Uang",
+  "omnichannel.settings.tags.icons.percent": "Diskon",
+  "omnichannel.settings.tags.icons.gift-1": "Hadiah",
+  "omnichannel.settings.tags.icons.bubble-text": "Chat",
+  "omnichannel.settings.tags.icons.email-1": "Email",
+  "omnichannel.settings.tags.icons.call": "Panggilan",
+  "omnichannel.settings.tags.icons.phone": "Aplikasi",
+  "omnichannel.settings.tags.icons.bug": "Bug",
+  "omnichannel.settings.tags.icons.hammer": "Perbaikan",
+  "omnichannel.settings.tags.icons.lock": "Akun",
+  "omnichannel.settings.tags.icons.globe": "Global",
+  "omnichannel.settings.tags.icons.map-pin": "Lokasi",
+  "omnichannel.settings.tags.icons.calendar-1": "Jadwal",
   "omnichannel.settings.fields.intro": "Hal yang dicatat tim tentang pelanggan selain nama dan nomornya. Isinya tetap tersimpan untuk chat berikutnya dengan pelanggan itu.",
   "omnichannel.settings.fields.add": "Tambah data",
   "omnichannel.settings.fields.addTitle": "Tambah data pelanggan",
@@ -13260,29 +13545,16 @@ var id_default = {
   "omnichannel.overview.today.csatCaption": "CSAT {score} dari {count} penilaian",
   "omnichannel.overview.today.csatNone": "Belum ada penilaian hari ini",
   "omnichannel.reports.title": "Laporan",
-  "omnichannel.reports.intro": "Bagaimana tim Anda melayani pelanggan dalam periode ini. Hari dihitung dalam {timezone}, zona waktu jam layanan Anda.",
-  "omnichannel.reports.introNoZone": "Bagaimana tim Anda melayani pelanggan dalam periode ini.",
   "omnichannel.reports.loadError": "Laporan tidak dapat dimuat.",
   "omnichannel.reports.empty": "Tidak ada data dalam periode ini.",
-  "omnichannel.reports.period.label": "Periode",
-  "omnichannel.reports.period.today": "Hari ini",
-  "omnichannel.reports.period.7d": "7 hari terakhir",
-  "omnichannel.reports.period.30d": "30 hari terakhir",
-  "omnichannel.reports.period.custom": "Pilih tanggal",
-  "omnichannel.reports.period.from": "Dari",
-  "omnichannel.reports.period.to": "Sampai",
   "omnichannel.reports.period.invalid": "Pilih tanggal awal dan akhir secara berurutan, paling lama 366 hari.",
   "omnichannel.reports.p90": "90% dalam {value}",
-  "omnichannel.reports.trend.title": "Dari waktu ke waktu",
-  "omnichannel.reports.trend.label": "Penerusan per hari, dengan CSAT dan pencapaian SLA",
-  "omnichannel.reports.byAgent": "Per Human Agent",
-  "omnichannel.reports.byChannel": "Per kanal",
+  "omnichannel.reports.trend.label": "{metric} per hari",
   "omnichannel.reports.humanAgent": "Human Agent",
   "omnichannel.reports.channel": "Kanal",
   "omnichannel.reports.nobody": "Belum ada",
   "omnichannel.reports.noChannel": "Kanal yang dihapus",
   "omnichannel.reports.reasons.title": "Alasan penerusan teratas",
-  "omnichannel.reports.reasons.intro": "Penerusan menurut alasannya: yang dipilih Agent, diubah seseorang, atau ditetapkan Omnichannel untuk penerusannya sendiri. Buka sebuah alasan untuk membaca cara Agent menjelaskan chatnya.",
   "omnichannel.reports.reasons.empty": "Agent tidak meneruskan chat dalam periode ini.",
   "omnichannel.handoverReason.label": "Alasan",
   "omnichannel.handoverReason.none": "Belum dikategorikan",
@@ -13291,6 +13563,42 @@ var id_default = {
   "omnichannel.handoverReason.system.unanswered": "Agent tidak bisa menjawab",
   "omnichannel.handoverReason.changeFailed": "Alasan tidak diubah",
   "omnichannel.reports.reasons.examples": "Cara Agent menjelaskannya",
+  "omnichannel.reports.reasons.intro": "Mengapa Agent meneruskan chat. Buka alasan untuk membaca contohnya.",
+  "omnichannel.reports.reasons.system": "Ditetapkan Omnichannel",
+  "omnichannel.reports.byAgent": "Per Human Agent",
+  "omnichannel.reports.byChannel": "Per kanal",
+  "omnichannel.reports.howLabel": "Cara {metric} dihitung",
+  "omnichannel.reports.service.title": "Layanan",
+  "omnichannel.reports.service.intro": "Cara tim Anda menjawab penerusan. Pilih angka untuk melihat grafiknya.",
+  "omnichannel.reports.breakdown.title": "Human Agent dan kanal",
+  "omnichannel.reports.breakdown.intro": "Setiap orang dan kanal, berdampingan. Pilih kolom untuk mengurutkan.",
+  "omnichannel.reports.slaLow": "Di bawah {value}%",
+  "omnichannel.reports.related.label": "Di balik angka ini",
+  "omnichannel.reports.related.chats_with_customer_messages": "Chat dari pelanggan",
+  "omnichannel.reports.related.handed_over_chats": "Chat yang diteruskan",
+  "omnichannel.reports.related.resolved": "Diselesaikan",
+  "omnichannel.reports.related.csat_average": "Rata-rata nilai",
+  "omnichannel.reports.related.csat_responses": "Penilaian",
+  "omnichannel.reports.related.surveys_sent": "Survei terkirim",
+  "omnichannel.reports.related.csat_response_rate": "Tingkat respons",
+  "omnichannel.reports.related.sla_met": "Tercapai",
+  "omnichannel.reports.related.sla_breached": "Terlewat",
+  "omnichannel.reports.related.first_reply_p50_minutes": "Separuh dalam",
+  "omnichannel.reports.related.first_reply_p90_minutes": "90% dalam",
+  "omnichannel.reports.related.resolution_p50_minutes": "Waktu penyelesaian",
+  "omnichannel.reports.related.abandoned": "Ditinggalkan",
+  "omnichannel.reports.related.handovers": "Penerusan",
+  "omnichannel.reports.lifecycle.breakdown": "Tahap per kanal atau per tag",
+  "omnichannel.reports.metrics": "Metrik utama",
+  "omnichannel.reports.change.points": "{value} poin",
+  "omnichannel.reports.change.percent": "{value}%",
+  "omnichannel.reports.change.label": "Perubahan dari periode sebelumnya:",
+  "omnichannel.reports.trend.oneDay": "Satu hari tidak punya tren. Pilih 7d, 30d, atau 90d untuk melihat pergerakannya.",
+  "omnichannel.reports.trend.p50": "Separuh dalam",
+  "omnichannel.reports.trend.p90": "90% dalam",
+  "omnichannel.reports.channels.title": "Bagian penerusan",
+  "omnichannel.reports.handoverCount": "{count} penerusan semuanya",
+  "omnichannel.reports.breakdown.label": "Rincian",
   "omnichannel.reports.metric.csat_score": "CSAT",
   "omnichannel.reports.metric.sla_attainment": "Pencapaian SLA",
   "omnichannel.reports.metric.first_reply_p50_minutes": "Waktu tunggu balasan pertama",
@@ -13320,20 +13628,16 @@ var id_default = {
   "omnichannel.reports.how.abandonment_rate": "Penerusan yang ditutup setelah 24 jam pelanggan diam sebelum ada yang membalas.",
   "omnichannel.settings.survey.title": "Survei kepuasan",
   "omnichannel.settings.survey.enabled": "Minta pelanggan memberi nilai",
-  "omnichannel.settings.survey.enabledHint": "Setelah chat diselesaikan oleh tim, pelanggan menerima pertanyaan Anda dengan tombol yang membuka lima pilihan nilai, dari lima bintang sampai satu.",
+  "omnichannel.settings.survey.enabledHint": "Pelanggan menerima pertanyaan Anda dengan tombol yang membuka lima penilaian, dari bintang lima sampai satu.",
   "omnichannel.settings.survey.question": "Pertanyaan",
   "omnichannel.settings.survey.questionHint": "Dikirim satu kali, tepat setelah chat diselesaikan, selama jendela 24 jam WhatsApp masih terbuka.",
   "omnichannel.settings.survey.button_label": "Label tombol",
-  "omnichannel.settings.survey.button_labelHint": "Membuka pilihan nilai. Maksimal 20 karakter.",
+  "omnichannel.settings.survey.button_labelHint": "Membuka lima pilihan penilaian.",
   "omnichannel.settings.survey.thanks": "Pesan terima kasih",
   "omnichannel.settings.survey.thanksHint": "Dikirim setelah pelanggan memberi nilai.",
   "omnichannel.settings.survey.error.required": "Isi bagian ini, atau nonaktifkan survei.",
   "omnichannel.settings.survey.error.tooLong": "Maksimal {max} karakter.",
-  "omnichannel.settings.survey.save": "Simpan",
-  "omnichannel.settings.survey.saved": "Survei kepuasan disimpan",
   "omnichannel.settings.survey.saveError": "Survei tidak dapat disimpan. Coba lagi.",
-  "omnichannel.settings.survey.reloaded": "Survei terakhir yang disimpan ditampilkan. Ulangi perubahan Anda.",
-  "omnichannel.settings.survey.loadError": "Survei kepuasan tidak dapat dimuat.",
   "omnichannel.settings.queue.title": "Posisi antrean",
   "omnichannel.settings.queue.enabled": "Beri tahu pelanggan yang menunggu posisi antreannya",
   "omnichannel.settings.queue.enabledHint": "Saat chat diteruskan ke tim Anda dan harus menunggu sampai ada yang mengambilnya, pelanggan menerima satu balasan otomatis berisi posisi antreannya dan, jika dapat diperkirakan, lama tunggu yang biasa. Pesan ini tidak dikirim jika pesan tutup yang dikirim.",
@@ -13402,6 +13706,7 @@ var id_default = {
   "omnichannel.inbox.pill.mine": "Milik saya",
   "omnichannel.inbox.pill.waiting": "Menunggu",
   "omnichannel.inbox.pill.soon": "Segera balas",
+  "omnichannel.inbox.pill.escalations": "Eskalasi",
   "omnichannel.inbox.pill.followUp": "Tindak lanjut",
   "omnichannel.inbox.pill.agent": "Agent",
   "omnichannel.inbox.pill.all": "Semua",
@@ -13634,6 +13939,13 @@ var id_default = {
   "omnichannel.inbox.refused.escalateReason": "Tulis alasan Anda mengeskalasi chat ini.",
   "omnichannel.inbox.refused.escalateReasonLong": "Alasan paling banyak 500 karakter.",
   "omnichannel.inbox.refused.escalateSelf": "Eskalasikan chat ke orang lain.",
+  "omnichannel.inbox.refused.escalationWaiting": "Eskalasi chat ini sudah menunggu Supervisor.",
+  "omnichannel.inbox.refused.escalationDecided": "Seseorang sudah memutuskan eskalasi ini.",
+  "omnichannel.inbox.refused.escalationGone": "Eskalasi ini sudah tidak menunggu.",
+  "omnichannel.inbox.refused.declineReason": "Tulis alasan Anda menolak eskalasi.",
+  "omnichannel.inbox.refused.escalateNotYours": "Anda hanya dapat mengeskalasi chat milik Anda.",
+  "omnichannel.inbox.refused.escalateBackToRequester": "Chat ini sudah milik mereka. Tolak eskalasinya saja.",
+  "omnichannel.inbox.refused.withdrawNotYours": "Hanya orang yang meminta yang dapat menarik eskalasi.",
   "omnichannel.inbox.refused.supervisorOnly": "Hanya Supervisor yang dapat melakukan ini.",
   "omnichannel.inbox.action.takeOver": "Ambil alih",
   "omnichannel.inbox.action.transfer": "Alihkan",
@@ -13652,19 +13964,21 @@ var id_default = {
   "omnichannel.inbox.action.takeOverFailed": "Chat tidak dapat diambil alih",
   "omnichannel.inbox.action.transferFailed": "Chat tidak dapat dialihkan",
   "omnichannel.inbox.action.escalate": "Eskalasi",
-  "omnichannel.inbox.action.escalateTitle": "Eskalasikan chat ini",
-  "omnichannel.inbox.action.escalateBody": "Chat langsung beralih ke orang yang Anda pilih, dalam kasus yang sama. Mereka melihat alasan Anda, dan alasan itu tetap ada di chat sebagai catatan internal.",
-  "omnichannel.inbox.action.escalateTo": "Eskalasikan ke",
-  "omnichannel.inbox.action.escalatePick": "Pilih orang",
-  "omnichannel.inbox.action.escalateAway": "Orang ini sedang Away: chat langsung diberikan dan tampil belum dibaca di Inbox mereka, tetapi mereka tidak mendapat notifikasi untuk chat ini.",
+  "omnichannel.inbox.action.escalateTitle": "Ajukan eskalasi",
+  "omnichannel.inbox.action.escalateBody": "Supervisor menyetujuinya, atau mengirim chat ke tempat lain. Chat tetap bersama Anda sampai saat itu, dan Anda tetap bisa membalas.",
+  "omnichannel.inbox.action.escalateTo": "Sarankan orang (opsional)",
+  "omnichannel.inbox.action.escalatePick": "Tanpa saran",
   "omnichannel.inbox.action.escalateReason": "Alasan",
   "omnichannel.inbox.action.escalateReasonPlaceholder": "Misalnya: pelanggan meminta refund di atas batas saya",
   "omnichannel.inbox.action.escalateReasonHint": "Wajib, paling banyak {count} karakter.",
-  "omnichannel.inbox.action.escalateFailed": "Chat tidak dapat dieskalasi",
+  "omnichannel.inbox.action.escalateFailed": "Permintaan tidak dapat dikirim",
   "omnichannel.inbox.action.resolveFailed": "Chat tidak dapat diselesaikan",
   "omnichannel.inbox.contact.title": "Pelanggan",
   "omnichannel.inbox.contact.open": "Detail pelanggan",
   "omnichannel.inbox.contact.details": "Detail",
+  "omnichannel.inbox.contact.properties": "Properti",
+  "omnichannel.inbox.contact.activity": "Aktivitas",
+  "omnichannel.inbox.cases.caseLabel": "Kasus",
   "omnichannel.inbox.contact.name": "Nama",
   "omnichannel.inbox.contact.namePlaceholder": "Tambahkan nama",
   "omnichannel.inbox.contact.required": "wajib",
@@ -13748,6 +14062,50 @@ var id_default = {
   "omnichannel.offerAlerts.bodyTeam": "{customer} \xB7 Tim {team}",
   "omnichannel.escalation.title": "{person} mengeskalasi chat kepada Anda",
   "omnichannel.escalation.fromTeam": "{name} ({team})",
+  "omnichannel.inbox.action.escalateSend": "Kirim permintaan",
+  "omnichannel.inbox.action.escalateSent": "Eskalasi diajukan. Supervisor akan memutuskan.",
+  "omnichannel.escalation.cardLabel": "Permintaan eskalasi",
+  "omnichannel.escalation.asks": "{person} meminta eskalasi chat ini",
+  "omnichannel.escalation.waited": "menunggu {time}",
+  "omnichannel.escalation.suggested": "Disarankan: {name}",
+  "omnichannel.escalation.suggestedAway": "Sedang Away",
+  "omnichannel.escalation.approveTo": "Setujui ke {name}",
+  "omnichannel.escalation.approveFailed": "Eskalasi tidak dapat disetujui",
+  "omnichannel.escalation.reassign": "Alihkan",
+  "omnichannel.escalation.decline": "Tolak",
+  "omnichannel.escalation.declineTitle": "Tolak eskalasi ini",
+  "omnichannel.escalation.declineBody": "Chat tetap bersama orang yang meminta. Mereka melihat alasan Anda.",
+  "omnichannel.escalation.declinePlaceholder": "Misalnya: refund masih dalam batas Anda",
+  "omnichannel.escalation.declineFailed": "Eskalasi tidak dapat ditolak",
+  "omnichannel.escalation.requested": "Eskalasi diajukan \xB7 {time}",
+  "omnichannel.escalation.withdraw": "Tarik",
+  "omnichannel.escalation.withdrawFailed": "Permintaan tidak dapat ditarik",
+  "omnichannel.escalation.askedTitle": "{person} meminta eskalasi chat",
+  "omnichannel.escalation.review": "Tinjau",
+  "omnichannel.escalation.approvedTitle": "{person} menyetujui eskalasi Anda",
+  "omnichannel.escalation.declinedTitle": "{person} menolak eskalasi Anda",
+  "omnichannel.escalation.wentTo": "Chat dialihkan ke {name}.",
+  "omnichannel.escalation.wentToTeam": "Chat dialihkan ke {team}.",
+  "omnichannel.inbox.cases.escalationApprovedBy": "Disetujui oleh {name}",
+  "omnichannel.inbox.cases.escalationRequested": "Eskalasi diajukan",
+  "omnichannel.inbox.cases.escalationWaitsForSupervisor": "Menunggu Supervisor",
+  "omnichannel.inbox.view.escalations": "Eskalasi",
+  "omnichannel.inbox.viewEmpty.escalations": "Tidak ada eskalasi yang menunggu keputusan.",
+  "omnichannel.overview.workload.escalations": "Eskalasi menunggu",
+  "omnichannel.overview.workload.escalationsCaption": "Menunggu keputusan Supervisor",
+  "omnichannel.overview.workload.escalationsLongest": "Terlama menunggu {time}",
+  "omnichannel.reports.escalations.title": "Eskalasi",
+  "omnichannel.reports.escalations.intro": "Permintaan eskalasi chat dalam periode ini, per Human Agent yang meminta, dan cara Supervisor memutuskannya.",
+  "omnichannel.reports.metric.escalations": "Eskalasi",
+  "omnichannel.reports.metric.escalations_approved": "Disetujui",
+  "omnichannel.reports.metric.escalations_declined": "Ditolak",
+  "omnichannel.reports.metric.escalations_withdrawn": "Ditarik",
+  "omnichannel.reports.metric.escalation_decision_p50_minutes": "Waktu memutuskan",
+  "omnichannel.reports.how.escalations": "Permintaan eskalasi chat yang dibuat dalam periode ini.",
+  "omnichannel.reports.how.escalations_approved": "Permintaan yang disetujui Supervisor, ke orang yang disarankan atau ke orang atau tim lain.",
+  "omnichannel.reports.how.escalations_declined": "Permintaan yang ditolak Supervisor.",
+  "omnichannel.reports.how.escalations_withdrawn": "Permintaan yang ditarik Human Agent, atau berakhir karena chat lebih dulu dialihkan, diselesaikan, atau ditutup.",
+  "omnichannel.reports.how.escalation_decision_p50_minutes": "Separuh permintaan yang diputuskan Supervisor diputuskan dalam waktu ini.",
   "omnichannel.escalation.open": "Buka chat",
   "omnichannel.presence.online": "Online",
   "omnichannel.presence.away": "Away",
@@ -13857,14 +14215,15 @@ var id_default = {
   "omnichannel.channels.rules.save": "Simpan",
   "omnichannel.channels.rules.saving": "Menyimpan\u2026",
   "omnichannel.channels.rules.saved": "Aturan penyerahan tersimpan",
-  "omnichannel.members.title": "Orang di ruang kerja ini",
-  "omnichannel.members.intro": "Pemilik dan admin ruang kerja otomatis menjadi Supervisor. Beri orang lain peran Human Agent agar dapat menjawab chat, atau peran Supervisor agar juga dapat melihat semua chat dan mengelola kanal.",
+  "omnichannel.members.title": "Anggota",
+  "omnichannel.members.intro": "Pemilik dan admin adalah Supervisor. Beri orang lain peran Human Agent untuk menjawab chat, atau Supervisor agar juga melihat semua chat dan mengelola Pengaturan.",
+  "omnichannel.members.col.person": "Orang",
+  "omnichannel.members.col.now": "Sekarang",
+  "omnichannel.members.col.role": "Peran",
+  "omnichannel.members.missing": "Ada yang belum tercantum? Tambahkan ke ruang kerja ini di {link}.",
+  "omnichannel.members.missingLink": "Pengaturan ruang kerja",
   "omnichannel.members.search": "Cari orang",
   "omnichannel.members.empty": "Tidak ada orang yang ditemukan.",
-  "omnichannel.members.column.name": "Nama",
-  "omnichannel.members.column.workspaceRole": "Peran ruang kerja",
-  "omnichannel.members.column.omnichannelRole": "Peran Omnichannel",
-  "omnichannel.members.column.now": "Sekarang",
   "omnichannel.members.role.agent": "Human Agent",
   "omnichannel.members.role.supervisor": "Supervisor",
   "omnichannel.members.role.byDefault": "{role} (sebagai {workspaceRole} ruang kerja)",
@@ -13879,9 +14238,21 @@ var id_default = {
   "omnichannel.members.now.never": "Belum pernah membuka Omnichannel",
   "omnichannel.members.now.chatsOne": "1 chat",
   "omnichannel.members.now.chatsOther": "{count} chat",
-  "omnichannel.members.saveError": "Peran untuk {name} tidak dapat disimpan. Coba lagi.",
   "omnichannel.members.rolesError": "Peran Omnichannel tidak dapat dimuat.",
   "omnichannel.members.rolesForbidden": "Hanya pemilik dan admin ruang kerja yang dapat melihat dan mengubah peran Omnichannel.",
+  "omnichannel.members.notSaved": "Peran tidak tersimpan.",
+  "omnichannel.members.statusError": "Status online tidak dapat dimuat.",
+  "omnichannel.members.role.none": "Tanpa peran",
+  "omnichannel.members.role.change": "Peran Omnichannel untuk {name}: {roles}",
+  "omnichannel.members.role.lockedHint": "Ubah peran ruang kerjanya untuk mengubah ini.",
+  "omnichannel.members.role.agentHint": "Menjawab chat di Inbox.",
+  "omnichannel.members.role.supervisorHint": "Melihat semua chat, Laporan, dan Pengaturan.",
+  "omnichannel.members.confirm.title": "Cabut peran Omnichannel dari {name}?",
+  "omnichannel.members.confirm.body": "Orang ini tidak akan lagi melihat Omnichannel.",
+  "omnichannel.members.confirm.chatsOne": "Saat ini ada 1 chat yang ditangani orang ini.",
+  "omnichannel.members.confirm.chatsOther": "Saat ini ada {count} chat yang ditangani orang ini.",
+  "omnichannel.members.confirm.cancel": "Batal",
+  "omnichannel.members.confirm.action": "Cabut peran",
   "omnichannel.teams.title": "Tim",
   "omnichannel.teams.intro": "Kelompokkan orang yang menjawab chat ke dalam tim. Satu orang bisa berada di lebih dari satu tim.",
   "omnichannel.teams.overAgentLimit": "Lebih dari {count} tim memiliki anggota. Agent hanya melihat {count} tim pertama menurut nama saat menyerahkan chat; chat yang cocok untuk tim lain masuk ke tim default channel.",
@@ -13934,8 +14305,6 @@ var id_default = {
   "omnichannel.loadError.title": "Omnichannel tidak dapat dimuat",
   "omnichannel.loadError.body": "Periksa koneksi Anda lalu coba lagi.",
   "omnichannel.loadError.retry": "Coba lagi",
-  "omnichannel.settings.title": "Pengaturan",
-  "omnichannel.settings.hours.intro": "Atur kapan tim Anda menjawab chat. Di luar jam ini, selama tidak ada yang Online, pelanggan yang diteruskan ke tim Anda atau yang sudah menunggu menerima pesan tutup satu kali setiap kali Anda tutup, dan chat-nya menunggu tim Anda.",
   "omnichannel.settings.hours.title": "Jam layanan",
   "omnichannel.settings.hours.openNow": "Buka sekarang",
   "omnichannel.settings.hours.closedUntil": "Tutup, buka {next_open}",
@@ -13950,7 +14319,6 @@ var id_default = {
   "omnichannel.settings.hours.to": "{day} tutup pukul",
   "omnichannel.settings.hours.endOfDay": "24:00 (akhir hari)",
   "omnichannel.settings.hours.showTimes": "Tampilkan pilihan jam untuk {field}",
-  "omnichannel.settings.hours.addRange": "Tambah jam",
   "omnichannel.settings.hours.addRangeFor": "Tambah jam pada {day}",
   "omnichannel.settings.hours.removeRange": "Hapus jam ini pada {day}",
   "omnichannel.settings.hours.error.invalidTime": "Pilih jam buka dan jam tutup.",
@@ -13958,15 +14326,12 @@ var id_default = {
   "omnichannel.settings.hours.error.overlap": "Jam ini bertumpang tindih dengan jam lain di hari yang sama.",
   "omnichannel.settings.hours.error.noRanges": "Tambahkan jam buka pada minimal satu hari, atau nonaktifkan jam layanan.",
   "omnichannel.settings.hours.closedMessage": "Pesan tutup",
-  "omnichannel.settings.hours.closedMessageHint": "Dikirim di luar jam layanan selama tidak ada yang Online: saat chat diteruskan ke tim Anda, dan kepada pelanggan yang sudah menunggu lalu menulis, satu kali setiap kali Anda tutup. {next_open} diganti dengan waktu buka berikutnya.",
+  "omnichannel.settings.hours.closedMessageHint": "{next_open} diganti dengan waktu buka berikutnya, misalnya 27/10/2026 08:00.",
   "omnichannel.settings.hours.error.message.required": "Masukkan pesan yang diterima pelanggan saat Anda tutup.",
   "omnichannel.settings.hours.error.message.tooLong": "Pesan paling banyak 1.000 karakter.",
-  "omnichannel.settings.hours.save": "Simpan",
   "omnichannel.settings.hours.saving": "Menyimpan\u2026",
-  "omnichannel.settings.hours.saved": "Jam layanan disimpan",
   "omnichannel.settings.hours.saveError": "Jam layanan tidak dapat disimpan. Coba lagi.",
   "omnichannel.settings.hours.fixErrors": "Perbaiki kolom yang ditandai, lalu simpan lagi.",
-  "omnichannel.settings.hours.reloaded": "Jam layanan terbaru yang tersimpan ditampilkan. Ulangi perubahan Anda.",
   "omnichannel.settings.day.monday": "Senin",
   "omnichannel.settings.day.tuesday": "Selasa",
   "omnichannel.settings.day.wednesday": "Rabu",
@@ -13980,9 +14345,63 @@ var id_default = {
   "omnichannel.settings.holidays.name": "Nama hari libur",
   "omnichannel.settings.holidays.namePlaceholder": "Nama (opsional)",
   "omnichannel.settings.holidays.add": "Tambah hari libur",
-  "omnichannel.settings.holidays.remove": "Hapus hari libur",
   "omnichannel.settings.holidays.error.invalidDate": "Pilih tanggal.",
   "omnichannel.settings.holidays.error.duplicateDate": "Tanggal ini sudah ada di daftar.",
+  "omnichannel.settings.unsavedLabel": "Jam layanan dan survei: perubahan belum disimpan",
+  "omnichannel.settings.hours.statusOff": "Jam layanan nonaktif",
+  "omnichannel.settings.hours.timezoneNow": "Jam dan hari libur mengikuti zona waktu ini. Saat ini pukul {time} di sana.",
+  "omnichannel.settings.hours.timezoneSearch": "Cari zona waktu",
+  "omnichannel.settings.hours.timezoneNone": "Zona waktu tidak ditemukan.",
+  "omnichannel.settings.hours.openOn": "Buka pada {day}",
+  "omnichannel.settings.hours.copyDay": "Salin jam {day}",
+  "omnichannel.settings.hours.copyTo": "Salin jam {day} ke",
+  "omnichannel.settings.hours.copyWeekdays": "Senin sampai Jumat",
+  "omnichannel.settings.hours.copyEveryDay": "Setiap hari",
+  "omnichannel.settings.hours.insertNextOpen": "Waktu buka berikutnya",
+  "omnichannel.settings.holidays.addTitle": "Tambah hari libur",
+  "omnichannel.settings.holidays.addBody": "Tim Anda tutup sepanjang hari, dalam {zone}.",
+  "omnichannel.settings.holidays.howMany": "Berapa hari",
+  "omnichannel.settings.holidays.mode.one": "Satu hari",
+  "omnichannel.settings.holidays.mode.range": "Beberapa hari",
+  "omnichannel.settings.holidays.pickOne": "Pilih hari tim Anda tutup.",
+  "omnichannel.settings.holidays.pickFirst": "Pilih hari pertama, lalu hari terakhir.",
+  "omnichannel.settings.holidays.pickLast": "Dari {from}. Sekarang pilih hari terakhir.",
+  "omnichannel.settings.holidays.rangeSummary": "{count} hari, {from} sampai {to}",
+  "omnichannel.settings.holidays.skippedOne": "{dates} sudah menjadi hari libur dan tetap seperti semula.",
+  "omnichannel.settings.holidays.skippedOther": "{dates} sudah menjadi hari libur dan tetap seperti semula.",
+  "omnichannel.settings.holidays.eachDay": "Setiap hari ditambahkan sebagai hari libur tersendiri dengan nama ini.",
+  "omnichannel.settings.holidays.addMany": "Tambah {count} hari libur",
+  "omnichannel.settings.holidays.legendTaken": "Sudah hari libur",
+  "omnichannel.settings.holidays.tooMany": "Daftar memuat paling banyak {max} hari libur. Pilih lebih sedikit hari.",
+  "omnichannel.settings.holidays.nameOf": "Nama hari libur pada {date}",
+  "omnichannel.settings.holidays.removeOf": "Hapus hari libur pada {date}",
+  "omnichannel.settings.holidays.past": "Hari libur yang sudah lewat ({count})",
+  "omnichannel.settings.preview": "Yang dilihat pelanggan",
+  "omnichannel.settings.count": "{count} / {max}",
+  "omnichannel.settings.survey.ratingPicked": "Pelanggan memilih penilaian",
+  "omnichannel.settings.saveBar.unsaved": "Perubahan belum disimpan",
+  "omnichannel.settings.saveBar.discard": "Buang",
+  "omnichannel.settings.saveBar.replace": "Ganti milik mereka",
+  "omnichannel.settings.saveBar.undo": "Urungkan",
+  "omnichannel.settings.saveBar.redo": "Ulangi",
+  "omnichannel.settings.edited": "Diubah",
+  "omnichannel.settings.saved": "Perubahan disimpan",
+  "omnichannel.settings.hours.description": "Di luar jam ini, selama tidak ada yang Online, pelanggan menerima pesan tutup.",
+  "omnichannel.settings.hours.weekZone": "dalam {zone}",
+  "omnichannel.settings.holidays.meta": "Tutup sepanjang hari",
+  "omnichannel.settings.survey.description": "Setelah seseorang menyelesaikan chat, pelanggan diminta menilainya, dari lima bintang hingga satu. Penilaian muncul sebagai CSAT di Laporan.",
+  "omnichannel.settings.saveBar.problemOne": "Tidak ada yang disimpan. 1 kolom di {sections} perlu diperbaiki.",
+  "omnichannel.settings.saveBar.problemOther": "Tidak ada yang disimpan. {count} kolom di {sections} perlu diperbaiki.",
+  "omnichannel.settings.saveBar.goToFirst": "Ke yang pertama",
+  "omnichannel.settings.saveBar.savedNow": "{sections} disimpan.",
+  "omnichannel.settings.saveBar.hoursSavedAt": "Jam layanan terakhir disimpan {time}",
+  "omnichannel.settings.saveBar.hoursNever": "Jam layanan belum disimpan",
+  "omnichannel.settings.saveBar.surveySavedAt": "Survei terakhir disimpan {time}",
+  "omnichannel.settings.saveBar.surveyNever": "Survei belum disimpan",
+  "omnichannel.settings.conflict.hours": "Supervisor lain menyimpan jam layanan saat Anda mengedit. Perubahan Anda masih ada selama versi mereka dimuat.",
+  "omnichannel.settings.conflict.both": "Supervisor lain juga mengubah {sections} saat Anda mengedit. Versi Anda masih ada: Ganti milik mereka menyimpannya di atas milik mereka, dan Buang menampilkan milik mereka.",
+  "omnichannel.settings.conflict.merged": "Perubahan mereka pada {sections} kini ada di formulir, jadi menyimpan tetap mempertahankannya.",
+  "omnichannel.settings.conflict.survey": "Supervisor lain menyimpan survei saat Anda mengedit. Perubahan Anda masih ada: Ganti milik mereka menyimpan milik Anda di atas versi mereka, dan Buang menampilkan milik mereka.",
   "omnichannel.settings.section.lifecycle": "Tahapan pelanggan",
   "omnichannel.settings.lifecycle.intro": "Posisi setiap pelanggan sebagai prospek, sesuai urutan yang dilalui prospek. Tim memindahkan pelanggan dari satu tahap ke tahap lain; pelanggan baru dimulai di tahap default.",
   "omnichannel.settings.lifecycle.enabled": "Lacak prospek per tahap",
@@ -14047,6 +14466,7 @@ var id_default = {
   "omnichannel.inbox.stage.change": "Tahap: {name}. Ubah",
   "omnichannel.inbox.stage.none": "Belum ada tahap",
   "omnichannel.inbox.stage.next": "Pindah ke {name}",
+  "omnichannel.inbox.stage.nextLabel": "Tahap berikutnya",
   "omnichannel.inbox.stage.moveFailed": "Tidak dapat mengubah tahap",
   "omnichannel.inbox.stage.group.open": "Masih berjalan",
   "omnichannel.inbox.stage.group.won": "Berhasil",
@@ -14057,21 +14477,33 @@ var id_default = {
   "omnichannel.inbox.stage.automatic": "Otomatis",
   "omnichannel.inbox.stage.earlier": "dan {count} sebelumnya",
   "omnichannel.reports.lifecycle.title": "Tahapan pelanggan",
-  "omnichannel.reports.lifecycle.intro": "Prospek yang mendapat tahap pertamanya di periode ini, dan sejauh mana perkembangannya sampai hari ini. Pelanggan per tahap dan rinciannya menghitung semua pelanggan saat ini.",
-  "omnichannel.reports.lifecycle.metric.entered": "Prospek baru",
-  "omnichannel.reports.lifecycle.metric.won": "Berhasil",
-  "omnichannel.reports.lifecycle.metric.conversion_rate": "Konversi",
-  "omnichannel.reports.lifecycle.metric.avg_days_to_won": "Waktu hingga berhasil",
-  "omnichannel.reports.lifecycle.metric.lost": "Gagal",
-  "omnichannel.reports.lifecycle.metric.drop_off_rate": "Tingkat gagal",
-  "omnichannel.reports.lifecycle.how.entered": "Pelanggan yang mendapat tahap pertamanya di periode ini, dari pesan pertama, impor, atau seseorang.",
-  "omnichannel.reports.lifecycle.how.won": "Dari prospek baru, yang mencapai tahap berhasil sampai hari ini.",
-  "omnichannel.reports.lifecycle.how.conversion_rate": "Berhasil dibandingkan jumlah prospek baru.",
-  "omnichannel.reports.lifecycle.how.avg_days_to_won": "Rata-rata waktu dari tahap pertama prospek sampai tahap berhasil pertamanya.",
-  "omnichannel.reports.lifecycle.how.lost": "Dari prospek baru, yang mencapai tahap gagal sampai hari ini tanpa pernah berhasil.",
-  "omnichannel.reports.lifecycle.how.drop_off_rate": "Gagal dibandingkan jumlah prospek baru.",
+  "omnichannel.reports.lifecycle.intro": "Sejauh mana prospek baru periode ini melangkah, dan tahap setiap pelanggan hari ini.",
+  "omnichannel.reports.reasons.share": "Bagian penerusan",
+  "omnichannel.reports.reasons.count": "{handovers} penerusan \xB7 {reasons} alasan",
+  "omnichannel.reports.reasons.other": "Lainnya \xB7 {count}",
+  "omnichannel.reports.reasons.column.reason": "Alasan",
+  "omnichannel.reports.reasons.column.share": "Bagian",
+  "omnichannel.reports.reasons.column.before": "Periode sebelumnya",
+  "omnichannel.reports.reasons.column.change": "Perubahan",
+  "omnichannel.reports.reasons.shown": "{shown} dari {count}",
+  "omnichannel.reports.lifecycle.summary": "{entered} prospek baru masuk. {won} berhasil ({conversion}), rata-rata dalam {days}; {lost} gagal ({dropOff}); {open} masih terbuka.",
+  "omnichannel.reports.lifecycle.summaryNoTime": "{entered} prospek baru masuk. {won} berhasil ({conversion}); {lost} gagal ({dropOff}); {open} masih terbuka.",
+  "omnichannel.reports.lifecycle.none": "Tidak ada prospek baru yang masuk dalam periode ini.",
+  "omnichannel.reports.lifecycle.how": "Prospek baru adalah pelanggan yang mendapat tahap pertamanya di periode ini, dari pesan pertama, impor, atau seseorang. Berhasil dan gagal dihitung dari posisinya hari ini; periode yang baru bisa masih bergerak.",
+  "omnichannel.reports.lifecycle.flow.label": "Posisi prospek baru periode ini sekarang",
+  "omnichannel.reports.lifecycle.flow.won": "{count} berhasil",
+  "omnichannel.reports.lifecycle.flow.lost": "{count} gagal",
+  "omnichannel.reports.lifecycle.flow.open": "{count} masih terbuka",
+  "omnichannel.reports.lifecycle.matrix.byChannel": "Pelanggan per tahap hari ini, per kanal",
+  "omnichannel.reports.lifecycle.matrix.byTag": "Pelanggan per tahap hari ini, per tag",
+  "omnichannel.reports.lifecycle.matrix.how": "Semua pelanggan, apa pun periodenya. Pelanggan dengan chat di dua kanal, atau dengan dua tag, dihitung di kedua baris dan sekali di Semua pelanggan. Sel makin gelap makin besar bagiannya dari baris.",
+  "omnichannel.reports.lifecycle.all": "Semua pelanggan",
+  "omnichannel.reports.lifecycle.total": "Total",
+  "omnichannel.reports.lifecycle.kind.open": "Terbuka",
+  "omnichannel.reports.lifecycle.kind.won": "Berhasil",
+  "omnichannel.reports.lifecycle.kind.lost": "Gagal",
+  "omnichannel.reports.lifecycle.cell": "{group} \xB7 {stage}: {count} ({share} dari baris)",
   "omnichannel.reports.lifecycle.days": "{count} hari",
-  "omnichannel.reports.lifecycle.now": "Pelanggan per tahap saat ini",
   "omnichannel.reports.lifecycle.byChannel": "Per kanal",
   "omnichannel.reports.lifecycle.byTag": "Per tag",
   "omnichannel.reports.lifecycle.tag": "Tag",
@@ -14116,6 +14548,19 @@ var id_default = {
   "omnichannel.usage.banner.dismiss": "Tutup",
   "omnichannel.customers.title": "Pelanggan",
   "omnichannel.customers.search": "Cari nama, nomor, atau email",
+  "omnichannel.customers.countOne": "1 pelanggan",
+  "omnichannel.customers.countOther": "{count} pelanggan",
+  "omnichannel.customers.page": "Halaman {page} dari {pages}",
+  "omnichannel.customers.previousPage": "Halaman sebelumnya",
+  "omnichannel.customers.nextPage": "Halaman berikutnya",
+  "omnichannel.customers.openLatestChat": "Buka chat terakhir",
+  "omnichannel.customers.openFullPage": "Buka halaman penuh",
+  "omnichannel.customers.closeDrawer": "Tutup",
+  "omnichannel.customers.drawer": "Pelanggan",
+  "omnichannel.customers.tab.chats": "Chat",
+  "omnichannel.customers.tab.details": "Detail",
+  "omnichannel.customers.filter.title": "Filter pelanggan",
+  "omnichannel.customers.filter.open": "Filter menurut kanal, tag, atau tahap",
   "omnichannel.customers.column.name": "Pelanggan",
   "omnichannel.customers.column.phone": "Nomor",
   "omnichannel.customers.column.channels": "Kanal",
@@ -14124,10 +14569,6 @@ var id_default = {
   "omnichannel.customers.column.lastContact": "Pesan terakhir",
   "omnichannel.customers.column.added": "Ditambahkan",
   "omnichannel.customers.moreTags": "+{count}",
-  "omnichannel.customers.sort.label": "Urutan",
-  "omnichannel.customers.sort.recent": "Pesan terbaru dulu",
-  "omnichannel.customers.sort.name": "Menurut nama",
-  "omnichannel.customers.sort.created": "Pelanggan terbaru dulu",
   "omnichannel.customers.empty": "Belum ada pelanggan. Pelanggan muncul saat mereka mengirim pesan, saat tim Anda menghubungi mereka, atau saat Anda mengimpornya.",
   "omnichannel.customers.emptyMine": "Belum ada pelanggan. Pelanggan dari chat Anda muncul di sini.",
   "omnichannel.customers.emptyFiltered": "Tidak ada pelanggan yang cocok.",
@@ -14151,6 +14592,10 @@ var id_default = {
   "omnichannel.customers.export.open": "Ekspor",
   "omnichannel.customers.export.running": "Mengekspor\u2026",
   "omnichannel.customers.export.failed": "Pelanggan tidak dapat diekspor",
+  "omnichannel.customers.export.title": "Ekspor pelanggan",
+  "omnichannel.customers.export.description": "Browser Anda mengunduh file CSV berisi setiap pelanggan, beserta detail, tahap, tag, dan kolom pelanggannya. Pencarian dan filter tidak mengubah isi file.",
+  "omnichannel.customers.export.submit": "Ekspor",
+  "omnichannel.customers.export.cancel": "Batal",
   "omnichannel.customers.back": "Kembali ke pelanggan",
   "omnichannel.customers.newConversation": "Percakapan baru",
   "omnichannel.customers.conversations": "Percakapan",
@@ -14163,10 +14608,8 @@ var id_default = {
   "omnichannel.customers.filter.channel": "Kanal",
   "omnichannel.customers.filter.tag": "Tag",
   "omnichannel.customers.filter.stage": "Tahap",
-  "omnichannel.customers.filter.allChannels": "Semua",
-  "omnichannel.customers.filter.allTags": "Semua",
+  "omnichannel.customers.filter.order": "Urutan",
   "omnichannel.customers.filter.noTags": "Belum ada tag",
-  "omnichannel.customers.filter.allStages": "Semua",
   "omnichannel.customers.filter.clear": "Hapus filter",
   "platformNav.allApplications": "Semua aplikasi",
   "platformNav.filterApplications": "Filter aplikasi",
@@ -14560,7 +15003,7 @@ var id_default = {
   "appNavigation.publish": "Publikasi",
   "appNavigation.switchApp": "Ganti app",
   "appNavigation.searchApps": "Cari Apps\u2026",
-  "appNavigation.noApps": "Tidak ada app.",
+  "appNavigation.noApps": "Belum ada app",
   "appNavigation.state.live": "Aktif",
   "appNavigation.state.notLive": "Belum dipublikasikan",
   "appNavigation.state.archived": "Diarsipkan",
@@ -14591,7 +15034,6 @@ var id_default = {
   "appNavigation.noVersion": "Bangun dan terbitkan versi agar app ini tersedia.",
   "appNavigation.status": "Status",
   "appNavigation.updated": "Diperbarui {time}",
-  "appNavigation.noApps": "Belum ada app",
   "appNavigation.noAppsDescription": "Buat app untuk ruang kerja Anda.",
   "appNavigation.openWorkflow": "Buka workflow",
   "appNavigation.runs": "Eksekusi",