@frontera-sdk/chat-ui 1.52.45 → 1.52.47

package/dist/{chunk-3ED4DPTV.js → chunk-IY27XSPQ.js}

@@ -2196,6 +2196,9 @@ var en_default = {
   "admin.settings.computer.description": "Let agents run on a computer \u2014 a sandboxed environment where they can create files, run code, and browse the web.",
   "admin.settings.profile.name": "Organization name",
   "admin.settings.profile.slug": "Slug",
+  "admin.settings.profile.shortName": "Short name",
+  "admin.settings.profile.shortNameHint": "Used in your organization's addresses, such as {path}. Links with the old short name keep working.",
+  "admin.settings.profile.shortNameInvalid": "Use 1 to 63 lowercase letters, numbers or hyphens, starting and ending with a letter or number.",
   "admin.settings.profile.logo": "Logo",
   "admin.settings.profile.locale": "Primary locale",
   "admin.settings.profile.save": "Save changes",
@@ -2522,6 +2525,7 @@ var en_default = {
   "eval.datasetItems.subjectAuthoredHint": "written by hand, imported from CSV",
   "eval.datasetItems.subjectScenario": "Scenario",
   "eval.datasetItems.subjectScenarioHint": "a whole conversation with a simulated customer",
+  "eval.datasetItems.subjectConversationHint": "a conversation of {{count}} customer turns, sent in order",
   "eval.datasetItems.expectationsTitle": "Expectations",
   "eval.datasetItems.expectationsHint": "What the answer has to do, beyond matching the expected output. Each line is graded on its own, with evidence.",
   "eval.datasetItems.expectationsEmpty": "No expectations yet.",
@@ -4349,36 +4353,232 @@ var en_default = {
   "omnichannel.nav.inbox": "Inbox",
   "omnichannel.nav.channels": "Channels",
   "omnichannel.nav.team": "Team",
+  "omnichannel.nav.settings": "Settings",
+  "omnichannel.settings.section.templates": "Templates",
+  "omnichannel.settings.section.tags": "Tags",
+  "omnichannel.settings.section.hours": "Service hours and survey",
+  "omnichannel.settings.section.fields": "Customer fields",
+  "omnichannel.settings.actions": "Actions",
+  "omnichannel.settings.edit": "Edit {name}",
+  "omnichannel.settings.delete": "Delete {name}",
+  "omnichannel.settings.deleteConfirm": "Delete",
+  "omnichannel.settings.deleteFailed": "Not deleted",
+  "omnichannel.settings.save": "Save",
+  "omnichannel.settings.saving": "Saving\u2026",
+  "omnichannel.settings.templates.intro": "Ready-made replies your team inserts by typing / in the reply box. Placeholders such as {{customer_name}} are filled in for the chat.",
+  "omnichannel.settings.templates.add": "Add template",
+  "omnichannel.settings.templates.addTitle": "Add a template",
+  "omnichannel.settings.templates.editTitle": "Edit template",
+  "omnichannel.settings.templates.dialogBody": "Your team finds it by name and can change the text before sending.",
+  "omnichannel.settings.templates.name": "Name",
+  "omnichannel.settings.templates.namePlaceholder": "Order is on its way",
+  "omnichannel.settings.templates.content": "Text",
+  "omnichannel.settings.templates.contentPlaceholder": "Hi {{customer_name}}, your order is on its way.",
+  "omnichannel.settings.templates.placeholders": "Insert:",
+  "omnichannel.settings.templates.nameRequired": "Enter a name.",
+  "omnichannel.settings.templates.contentRequired": "Enter the text.",
+  "omnichannel.settings.templates.nameTaken": "Another template has this name.",
+  "omnichannel.settings.templates.saved": "Template saved",
+  "omnichannel.settings.templates.deleted": "Template deleted",
+  "omnichannel.settings.templates.deleteTitle": "Delete {name}?",
+  "omnichannel.settings.templates.deleteBody": "Your team can no longer insert it. Replies already sent stay as they are.",
+  "omnichannel.settings.templates.emptyTitle": "No templates yet",
+  "omnichannel.settings.templates.emptyBody": "Add the replies your team sends most, so they answer in a few keystrokes.",
+  "omnichannel.settings.templates.nameLength": "Keep the name to 80 characters or fewer.",
+  "omnichannel.settings.templates.contentLength": "Keep the text to 4,096 characters or fewer.",
+  "omnichannel.settings.templates.gone": "This template was deleted meanwhile.",
+  "omnichannel.settings.tags.intro": "Labels your team puts on chats, such as Refund or VIP, to find them again with the inbox filter.",
+  "omnichannel.settings.tags.add": "Add tag",
+  "omnichannel.settings.tags.addTitle": "Add a tag",
+  "omnichannel.settings.tags.editTitle": "Edit tag",
+  "omnichannel.settings.tags.dialogBody": "A renamed or recoloured tag changes on every chat that has it.",
+  "omnichannel.settings.tags.name": "Name",
+  "omnichannel.settings.tags.namePlaceholder": "Refund",
+  "omnichannel.settings.tags.color": "Colour",
+  "omnichannel.settings.tags.preview": "On a chat:",
+  "omnichannel.settings.tags.colors.gray": "Gray",
+  "omnichannel.settings.tags.colors.blue": "Blue",
+  "omnichannel.settings.tags.colors.green": "Green",
+  "omnichannel.settings.tags.colors.yellow": "Yellow",
+  "omnichannel.settings.tags.colors.orange": "Orange",
+  "omnichannel.settings.tags.colors.red": "Red",
+  "omnichannel.settings.tags.colors.purple": "Purple",
+  "omnichannel.settings.tags.colors.pink": "Pink",
+  "omnichannel.settings.tags.nameRequired": "Enter a name.",
+  "omnichannel.settings.tags.nameTaken": "Another tag has this name.",
+  "omnichannel.settings.tags.saved": "Tag saved",
+  "omnichannel.settings.tags.deleted": "Tag deleted",
+  "omnichannel.settings.tags.deleteTitle": "Delete {name}?",
+  "omnichannel.settings.tags.deleteBody": "It is taken off every chat that has it.",
+  "omnichannel.settings.tags.emptyTitle": "No tags yet",
+  "omnichannel.settings.tags.emptyBody": "Add tags so your team can group chats and filter the inbox by them.",
+  "omnichannel.settings.tags.nameLength": "Keep the name to 40 characters or fewer.",
+  "omnichannel.settings.tags.gone": "This tag was deleted meanwhile.",
+  "omnichannel.settings.fields.intro": "What your team records about a customer besides their name and number. The answers stay with the customer for their next chats.",
+  "omnichannel.settings.fields.add": "Add field",
+  "omnichannel.settings.fields.addTitle": "Add a customer field",
+  "omnichannel.settings.fields.editTitle": "Edit customer field",
+  "omnichannel.settings.fields.dialogBody": "It shows in Details beside every chat with a customer.",
+  "omnichannel.settings.fields.name": "Name",
+  "omnichannel.settings.fields.namePlaceholder": "Membership",
+  "omnichannel.settings.fields.type": "Holds",
+  "omnichannel.settings.fields.types.text": "Text",
+  "omnichannel.settings.fields.types.number": "Number",
+  "omnichannel.settings.fields.types.date": "Date",
+  "omnichannel.settings.fields.types.select": "One of a list",
+  "omnichannel.settings.fields.typeFixed": "Fixed once saved, so the answers keep fitting. Add a new field to hold something else.",
+  "omnichannel.settings.fields.options": "Choices",
+  "omnichannel.settings.fields.optionsPlaceholder": "Type a choice, then press Enter",
+  "omnichannel.settings.fields.optionsRequired": "Add at least one choice.",
+  "omnichannel.settings.fields.removeOption": "Remove {option}",
+  "omnichannel.settings.fields.optionDuplicate": "This choice is already added.",
+  "omnichannel.settings.fields.optionTooLong": "Keep each choice to 60 characters or fewer.",
+  "omnichannel.settings.fields.optionLimit": "You can add up to 30 choices.",
+  "omnichannel.settings.fields.required": "Required",
+  "omnichannel.settings.fields.requiredHint": "Once filled in, it cannot be cleared.",
+  "omnichannel.settings.fields.requiredMark": "Required",
+  "omnichannel.settings.fields.nameRequired": "Enter a name.",
+  "omnichannel.settings.fields.nameTaken": "Another field has this name.",
+  "omnichannel.settings.fields.saved": "Customer field saved",
+  "omnichannel.settings.fields.deleted": "Customer field deleted",
+  "omnichannel.settings.fields.deleteTitle": "Delete {name}?",
+  "omnichannel.settings.fields.deleteBody": "Every customer's answer to it is deleted too.",
+  "omnichannel.settings.fields.emptyTitle": "No customer fields yet",
+  "omnichannel.settings.fields.emptyBody": "Add what your team should note about customers, such as their plan or membership.",
+  "omnichannel.settings.fields.limit": "A workspace holds up to 30 customer fields. Delete one to add another.",
+  "omnichannel.settings.fields.typeLocked": "What a saved field holds cannot change. Add a new field instead.",
+  "omnichannel.settings.fields.nameLength": "Keep the name to 60 characters or fewer.",
+  "omnichannel.settings.fields.optionCount": "Add between 1 and 30 choices.",
+  "omnichannel.settings.fields.gone": "This field was deleted meanwhile.",
+  "omnichannel.nav.reports": "Reports",
+  "omnichannel.reports.title": "Reports",
+  "omnichannel.reports.intro": "How your team served customers in the period. Days are counted in {timezone}, the time zone of your service hours.",
+  "omnichannel.reports.introNoZone": "How your team served customers in the period.",
+  "omnichannel.reports.loadError": "The report could not be loaded.",
+  "omnichannel.reports.empty": "Nothing in this period.",
+  "omnichannel.reports.period.label": "Period",
+  "omnichannel.reports.period.today": "Today",
+  "omnichannel.reports.period.7d": "Last 7 days",
+  "omnichannel.reports.period.30d": "Last 30 days",
+  "omnichannel.reports.period.custom": "Custom",
+  "omnichannel.reports.period.from": "From",
+  "omnichannel.reports.period.to": "To",
+  "omnichannel.reports.period.invalid": "Choose a start and end date, in order, at most 366 days apart.",
+  "omnichannel.reports.p90": "90% within {value}",
+  "omnichannel.reports.trend.title": "Over time",
+  "omnichannel.reports.trend.label": "Handovers per day, with CSAT and SLA attainment",
+  "omnichannel.reports.byAgent": "By Human Agent",
+  "omnichannel.reports.byChannel": "By channel",
+  "omnichannel.reports.humanAgent": "Human Agent",
+  "omnichannel.reports.channel": "Channel",
+  "omnichannel.reports.nobody": "Nobody yet",
+  "omnichannel.reports.noChannel": "Removed channel",
+  "omnichannel.reports.reasons.title": "Top handover reasons",
+  "omnichannel.reports.reasons.intro": "The reasons the Agent gave most often when it handed a chat to your team, as it wrote them.",
+  "omnichannel.reports.reasons.empty": "The Agent handed no chats over in this period.",
+  "omnichannel.reports.metric.csat_score": "CSAT",
+  "omnichannel.reports.metric.sla_attainment": "SLA attainment",
+  "omnichannel.reports.metric.first_reply_p50_minutes": "First reply wait",
+  "omnichannel.reports.metric.handovers": "Handovers",
+  "omnichannel.reports.metric.handover_rate": "Handover rate",
+  "omnichannel.reports.metric.abandonment_rate": "Abandonment",
+  "omnichannel.reports.metric.resolved": "Resolved",
+  "omnichannel.reports.metric.resolution_p50_minutes": "Resolution time",
+  "omnichannel.reports.metric.csat_average": "Average rating",
+  "omnichannel.reports.metric.csat_responses": "Ratings",
+  "omnichannel.reports.metric.repeat_contact_rate": "Repeat contact",
+  "omnichannel.reports.metric.back_to_agent_rate": "Back with the Agent",
+  "omnichannel.reports.how.csat_score": "Ratings of 4 or 5 stars out of all ratings customers gave after a person resolved their chat.",
+  "omnichannel.reports.how.sla_attainment": "Handovers whose first reply came by the channel's target, out of those met or missed. Chats closed before the target without a reply are not counted.",
+  "omnichannel.reports.how.first_reply_p50_minutes": "Half of the handovers got a person's first reply within this time; the second line is the time 90% got one within.",
+  "omnichannel.reports.how.handovers": "Chats handed to your team in the period.",
+  "omnichannel.reports.how.handover_rate": "Chats handed to your team, out of the chats customers wrote to in the period.",
+  "omnichannel.reports.how.abandonment_rate": "Handovers closed after 24 hours of customer silence before anyone replied.",
+  "omnichannel.settings.survey.title": "Satisfaction survey",
+  "omnichannel.settings.survey.enabled": "Ask customers to rate",
+  "omnichannel.settings.survey.enabledHint": "After a person resolves a chat, the customer gets your question with a button that opens five ratings, from five stars to one.",
+  "omnichannel.settings.survey.question": "Question",
+  "omnichannel.settings.survey.questionHint": "Sent once, right after the chat is resolved, while WhatsApp's 24-hour window is open.",
+  "omnichannel.settings.survey.button_label": "Button label",
+  "omnichannel.settings.survey.button_labelHint": "Opens the ratings. At most 20 characters.",
+  "omnichannel.settings.survey.thanks": "Thank-you message",
+  "omnichannel.settings.survey.thanksHint": "Sent once the customer rates.",
+  "omnichannel.settings.survey.error.required": "Fill this in, or turn the survey off.",
+  "omnichannel.settings.survey.error.tooLong": "At most {max} characters.",
+  "omnichannel.settings.survey.save": "Save",
+  "omnichannel.settings.survey.saved": "Satisfaction survey saved",
+  "omnichannel.settings.survey.saveError": "The survey could not be saved. Try again.",
+  "omnichannel.settings.survey.reloaded": "The latest saved survey is shown. Make your changes again.",
+  "omnichannel.settings.survey.loadError": "The satisfaction survey could not be loaded.",
+  "omnichannel.inbox.view.soon": "Needs reply soon",
+  "omnichannel.inbox.viewEmpty.soon": "No chat's first reply is due soon.",
+  "omnichannel.inbox.sla.minutes": "{minutes} min",
+  "omnichannel.inbox.sla.hours": "{hours} h {minutes} min",
+  "omnichannel.inbox.sla.hoursOnly": "{hours} h",
+  "omnichannel.inbox.sla.dueIn": "Due in {time}",
+  "omnichannel.inbox.sla.overdue": "Overdue {time}",
+  "omnichannel.inbox.sla.alertAtRisk": "A chat's first reply is due soon",
+  "omnichannel.inbox.sla.alertOverdue": "A chat's first reply is overdue",
+  "omnichannel.inbox.sla.open": "Open",
+  "omnichannel.channels.firstReply.label": "First reply target",
+  "omnichannel.channels.firstReply.none": "None",
+  "omnichannel.channels.firstReply.minutes": "minutes",
+  "omnichannel.channels.firstReply.save": "Save",
+  "omnichannel.channels.firstReply.hint": "Minutes of service hours a person has to send the first reply after a chat is handed over. Leave empty for no target.",
+  "omnichannel.channels.firstReply.invalid": "Enter a whole number of minutes from 1 to 1440, or leave it empty.",
+  "omnichannel.team.now.label": "The team now",
+  "omnichannel.team.now.waiting": "Waiting",
+  "omnichannel.team.now.oldestWait": "Longest wait",
+  "omnichannel.team.now.atRisk": "Due soon",
+  "omnichannel.team.now.overdue": "Overdue",
+  "omnichannel.team.now.online": "Online",
   "omnichannel.inbox.connect.title": "Add a channel",
   "omnichannel.inbox.connect.body": "Chats arrive here once a channel is connected.",
   "omnichannel.inbox.connect.action": "Open Channels",
   "omnichannel.inbox.list": "Chats",
-  "omnichannel.inbox.views": "Views",
   "omnichannel.inbox.view.mine": "Mine",
   "omnichannel.inbox.view.waiting": "Waiting",
   "omnichannel.inbox.view.agent": "With the Agent",
   "omnichannel.inbox.view.all": "All chats",
+  "omnichannel.inbox.view.resolved": "Resolved",
   "omnichannel.inbox.viewEmpty.mine": "No chats are with you right now.",
   "omnichannel.inbox.viewEmpty.waiting": "No chats are waiting for a person.",
   "omnichannel.inbox.viewEmpty.agent": "The Agent is not answering any chats right now.",
   "omnichannel.inbox.viewEmpty.all": "No chats yet. When a customer writes to a connected channel, the chat appears here.",
   "omnichannel.inbox.viewEmpty.resolved": "No resolved chats yet.",
-  "omnichannel.inbox.panel": "Views and channels",
-  "omnichannel.inbox.panelOpen": "Show views and channels",
-  "omnichannel.inbox.panelCollapse": "Hide views and channels",
-  "omnichannel.inbox.segment.label": "Open or resolved chats",
-  "omnichannel.inbox.segment.open": "Open",
-  "omnichannel.inbox.segment.resolved": "Resolved",
-  "omnichannel.inbox.channelEmpty": "No chats on this number yet.",
+  "omnichannel.inbox.state.waiting": "Waiting",
+  "omnichannel.inbox.state.handedOff": "Handed off",
+  "omnichannel.inbox.state.resolved": "Resolved",
+  "omnichannel.inbox.state.expired": "Closed after silence",
+  "omnichannel.inbox.state.returned": "Returned",
+  "omnichannel.inbox.state.agent": "With the Agent",
+  "omnichannel.inbox.filter.channel": "Channel",
+  "omnichannel.inbox.filter.tag": "Tag",
+  "omnichannel.inbox.filter.clear": "Clear the {name} filter",
+  "omnichannel.inbox.filter.tagLoading": "Loading\u2026",
+  "omnichannel.inbox.filter.tagUnavailable": "Not loaded",
+  "omnichannel.inbox.filterEmpty": "No chats in this view match the filters.",
+  "omnichannel.inbox.chatTags.title": "Tags",
+  "omnichannel.inbox.chatTags.add": "Add tag",
+  "omnichannel.inbox.chatTags.search": "Search tags",
+  "omnichannel.inbox.chatTags.remove": "Remove {name}",
+  "omnichannel.inbox.chatTags.none": "No tags",
+  "omnichannel.inbox.chatTags.noTags": "No tags yet. A Supervisor adds them in Settings.",
+  "omnichannel.inbox.chatTags.noMatch": "No tag matches.",
+  "omnichannel.inbox.chatTags.failed": "The tags were not changed",
   "omnichannel.inbox.attachment": "Attachment",
+  "omnichannel.inbox.search.open": "Search chats",
+  "omnichannel.inbox.search.close": "Close search",
   "omnichannel.inbox.search.placeholder": "Search chats",
   "omnichannel.inbox.search.empty": "Nothing matches your search.",
   "omnichannel.inbox.search.chats": "Chats",
   "omnichannel.inbox.search.messages": "Messages",
   "omnichannel.inbox.preview.note": "Note: {text}",
+  "omnichannel.inbox.preview.named": "{name}: {text}",
   "omnichannel.inbox.preview.agent": "Agent: {text}",
   "omnichannel.inbox.preview.you": "You: {text}",
   "omnichannel.inbox.preview.humanAgent": "Human Agent: {text}",
+  "omnichannel.inbox.preview.automatic": "Automatic reply: {text}",
   "omnichannel.inbox.messageType.image": "Photo",
   "omnichannel.inbox.messageType.video": "Video",
   "omnichannel.inbox.messageType.audio": "Audio",
@@ -4391,7 +4591,6 @@ var en_default = {
   "omnichannel.inbox.standing.waiting": "Waiting for a person",
   "omnichannel.inbox.standing.mine": "With you",
   "omnichannel.inbox.standing.other": "With {name}",
-  "omnichannel.inbox.via": "via {number}",
   "omnichannel.inbox.unread": "{count} unread",
   "omnichannel.inbox.accept": "Accept",
   "omnichannel.inbox.secondsLeft": "{seconds}s left",
@@ -4404,6 +4603,7 @@ var en_default = {
   "omnichannel.inbox.sender.agent": "Agent",
   "omnichannel.inbox.sender.you": "You",
   "omnichannel.inbox.sender.humanAgent": "Human Agent",
+  "omnichannel.inbox.sender.automatic": "Automatic reply",
   "omnichannel.inbox.status.pending": "Sending",
   "omnichannel.inbox.status.sent": "Sent",
   "omnichannel.inbox.status.delivered": "Delivered",
@@ -4412,7 +4612,7 @@ var en_default = {
   "omnichannel.inbox.status.suppressed": "Not sent",
   "omnichannel.inbox.attachment.storing": "Loading the attachment\u2026",
   "omnichannel.inbox.attachment.failed": "The attachment could not be loaded.",
-  "omnichannel.inbox.lock.windowClosed": "The customer last wrote more than 24 hours ago. WhatsApp now allows only approved template messages, which Omnichannel does not send. You can resolve the chat; it opens again when the customer writes.",
+  "omnichannel.inbox.lock.windowClosed": "The customer last wrote more than 24 hours ago. WhatsApp now allows only approved templates: send one to write again, or resolve the chat; it opens again when the customer writes.",
   "omnichannel.inbox.lock.resolvedByYou": "You resolved this chat. You can read it, but it is read-only for you until the customer needs a person again.",
   "omnichannel.inbox.gone.title": "This chat is not available to you",
   "omnichannel.inbox.gone.body": "It may have been passed to someone else or resolved.",
@@ -4434,7 +4634,73 @@ var en_default = {
   "omnichannel.inbox.composer.send": "Send",
   "omnichannel.inbox.composer.addNote": "Add note",
   "omnichannel.inbox.composer.hint": "Enter to send \xB7 Shift + Enter for a new line",
+  "omnichannel.inbox.templates.open": "Insert a template",
+  "omnichannel.inbox.templates.title": "Templates",
+  "omnichannel.inbox.templates.keys": "\u2191\u2193 to move \xB7 Enter to insert \xB7 Esc to close",
+  "omnichannel.inbox.templates.none": "No template matches. A Supervisor adds templates in Settings.",
+  "omnichannel.inbox.templates.loading": "Loading templates\u2026",
   "omnichannel.inbox.composer.attach": "Attach a file",
+  "omnichannel.inbox.template.open": "Send a WhatsApp template",
+  "omnichannel.inbox.template.title": "Send a WhatsApp template",
+  "omnichannel.inbox.template.description": "An approved template reaches the customer even after 24 hours. Templates are created and approved in Kata.",
+  "omnichannel.inbox.template.loading": "Loading templates\u2026",
+  "omnichannel.inbox.template.none": "This number has no approved templates yet. Create one in Kata; once WhatsApp approves it, it shows here.",
+  "omnichannel.inbox.template.noChannel": "This chat's WhatsApp number is no longer connected, so its templates can't be read.",
+  "omnichannel.inbox.template.pick": "Template",
+  "omnichannel.inbox.template.category.marketing": "Marketing",
+  "omnichannel.inbox.template.category.utility": "Utility",
+  "omnichannel.inbox.template.category.authentication": "Authentication",
+  "omnichannel.inbox.template.unsupported": "Omnichannel can't send this template: {reason}",
+  "omnichannel.inbox.template.headerValue": "Header value {n}",
+  "omnichannel.inbox.template.bodyValue": "Value {n}",
+  "omnichannel.inbox.template.oneLine": "Keep it on one line: WhatsApp doesn't allow line breaks or tabs in a value.",
+  "omnichannel.inbox.template.preview": "Preview",
+  "omnichannel.inbox.template.search": "Search templates",
+  "omnichannel.inbox.template.categories": "Template categories",
+  "omnichannel.inbox.template.allCategories": "All",
+  "omnichannel.inbox.template.noMatch": "No templates match your search.",
+  "omnichannel.inbox.template.cannotSend": "Can't send: {reason}",
+  "omnichannel.inbox.template.previewHint": "Highlight a template to see it here.",
+  "omnichannel.inbox.template.pickToFill": "Choose this template to fill in its values.",
+  "omnichannel.inbox.template.reason.no_text": "It has no text.",
+  "omnichannel.inbox.template.reason.not_approved": "It isn't approved yet.",
+  "omnichannel.inbox.template.reason.one_time_code": "It sends a one-time code, which Omnichannel doesn't send.",
+  "omnichannel.inbox.template.reason.header_file": "Its header is a kind of file Omnichannel can't attach.",
+  "omnichannel.inbox.template.reason.named_variables": "It uses named variables, which Omnichannel can't fill in yet.",
+  "omnichannel.inbox.template.reason.header_variables": "Its header has more than one variable.",
+  "omnichannel.inbox.template.reason.button_link_value": "A button's link takes a value, which Omnichannel can't fill in yet.",
+  "omnichannel.inbox.template.media.label.image": "Header image",
+  "omnichannel.inbox.template.media.label.video": "Header video",
+  "omnichannel.inbox.template.media.label.document": "Header document",
+  "omnichannel.inbox.template.media.hint.image": "A JPG or PNG, up to {mb} MB.",
+  "omnichannel.inbox.template.media.hint.video": "An MP4 or 3GP, up to {mb} MB.",
+  "omnichannel.inbox.template.media.hint.document": "A PDF, up to {mb} MB.",
+  "omnichannel.inbox.template.media.wrongType.image": "Choose a JPG or PNG image.",
+  "omnichannel.inbox.template.media.wrongType.video": "Choose an MP4 or 3GP video.",
+  "omnichannel.inbox.template.media.wrongType.document": "Choose a PDF.",
+  "omnichannel.inbox.template.media.tooLarge": "This file is over {mb} MB.",
+  "omnichannel.inbox.template.media.choose": "Choose file",
+  "omnichannel.inbox.template.media.replace": "Replace",
+  "omnichannel.inbox.template.media.remove": "Remove",
+  "omnichannel.inbox.template.media.uploading": "Uploading\u2026",
+  "omnichannel.inbox.template.cancel": "Cancel",
+  "omnichannel.inbox.template.send": "Send",
+  "omnichannel.inbox.template.sending": "Sending\u2026",
+  "omnichannel.inbox.newConversation.open": "New conversation",
+  "omnichannel.inbox.newConversation.title": "New conversation",
+  "omnichannel.inbox.newConversation.description": "Write to a customer on WhatsApp by phone number. You take the chat over; if the customer already has one on this number, the message goes there.",
+  "omnichannel.inbox.newConversation.noChannel": "There's no connected WhatsApp number to write from. Ask a Supervisor to connect one.",
+  "omnichannel.inbox.newConversation.channel": "WhatsApp number",
+  "omnichannel.inbox.newConversation.channelPlaceholder": "Pick a number",
+  "omnichannel.inbox.newConversation.phone": "Customer's phone number",
+  "omnichannel.inbox.newConversation.phoneHint": "With the country code, for example 628123456789.",
+  "omnichannel.inbox.newConversation.name": "Customer's name (optional)",
+  "omnichannel.inbox.newConversation.mode": "What to send",
+  "omnichannel.inbox.newConversation.template": "Template",
+  "omnichannel.inbox.newConversation.message": "Message",
+  "omnichannel.inbox.newConversation.messageHint": "A message reaches only a customer who wrote in the last 24 hours. Otherwise send a template.",
+  "omnichannel.inbox.newConversation.pickChannelFirst": "Pick a WhatsApp number to see its templates.",
+  "omnichannel.inbox.newConversation.failed": "Couldn't start the conversation",
   "omnichannel.inbox.composer.removeAttachment": "Remove the file",
   "omnichannel.inbox.composer.uploading": "Uploading the file\u2026",
   "omnichannel.inbox.composer.tooLarge": "The file is larger than 10 MB.",
@@ -4456,6 +4722,13 @@ var en_default = {
   "omnichannel.inbox.refused.withAgent": "The Agent has this chat now. Take it over first.",
   "omnichannel.inbox.refused.doneCommand": "To close the chat, use Resolve instead of sending /done.",
   "omnichannel.inbox.refused.tooLong": "A WhatsApp message holds at most 4,096 characters.",
+  "omnichannel.inbox.refused.customerNotYours": "Take over a chat with this customer to change their details.",
+  "omnichannel.inbox.refused.phoneFormat": "Enter the phone number with its country code, for example 628123456789.",
+  "omnichannel.inbox.refused.phoneLeadingZero": "Start the phone number with its country code instead of 0, for example 628123456789.",
+  "omnichannel.inbox.refused.templateGone": "This template is no longer in the number's Kata account. Pick another one.",
+  "omnichannel.inbox.refused.headerFileGone": "The header's file is no longer stored. Choose it again.",
+  "omnichannel.inbox.refused.kataUnreachable": "Kata WhatsApp could not be reached. Try again.",
+  "omnichannel.inbox.refused.kataLogin": "Kata refused this number's login. Ask a Supervisor to check it in Channels.",
   "omnichannel.inbox.action.takeOver": "Take over",
   "omnichannel.inbox.action.transfer": "Transfer",
   "omnichannel.inbox.action.resolve": "Resolve",
@@ -4471,27 +4744,53 @@ var en_default = {
   "omnichannel.inbox.contact.title": "Customer",
   "omnichannel.inbox.contact.open": "Customer details",
   "omnichannel.inbox.contact.details": "Details",
+  "omnichannel.inbox.contact.name": "Name",
+  "omnichannel.inbox.contact.namePlaceholder": "Add a name",
+  "omnichannel.inbox.contact.required": "required",
+  "omnichannel.inbox.contact.fieldPlaceholder": "Add",
+  "omnichannel.inbox.contact.choose": "Choose",
+  "omnichannel.inbox.contact.requiredError": "{name} is required.",
   "omnichannel.inbox.contact.email": "Email",
   "omnichannel.inbox.contact.location": "Location",
   "omnichannel.inbox.contact.notes": "About this customer",
   "omnichannel.inbox.contact.emailPlaceholder": "Add an email",
   "omnichannel.inbox.contact.locationPlaceholder": "Add a city or region",
-  "omnichannel.inbox.contact.notesPlaceholder": "What the team should know, such as a preferred language",
+  "omnichannel.inbox.contact.notesPlaceholder": "Add a note for the team",
   "omnichannel.inbox.contact.saving": "Saving\u2026",
   "omnichannel.inbox.contact.saved": "Saved",
   "omnichannel.inbox.contact.saveFailed": "The customer details were not saved",
+  "omnichannel.inbox.contact.nameLength": "Keep the name to 255 characters or fewer.",
+  "omnichannel.inbox.contact.notNumber": "{name} must be a number.",
+  "omnichannel.inbox.contact.notDate": "{name} must be a date.",
+  "omnichannel.inbox.contact.notChoice": "Pick one of the choices for {name}.",
+  "omnichannel.inbox.contact.tooLong": "{name} is too long.",
+  "omnichannel.inbox.contact.readOnlyHint": "Take over a chat with this customer to change their details.",
   "omnichannel.inbox.cases.title": "History",
   "omnichannel.inbox.cases.none": "Nobody has handled this chat yet.",
   "omnichannel.inbox.cases.reason": "\u201C{reason}\u201D",
-  "omnichannel.inbox.cases.handedOver": "The Agent handed over \xB7 {time}",
-  "omnichannel.inbox.cases.takenOver": "Taken over from the Agent \xB7 {time}",
-  "omnichannel.inbox.cases.assigned": "With {name}",
-  "omnichannel.inbox.cases.firstAssigned": "First assigned \xB7 {time}",
-  "omnichannel.inbox.cases.firstReply": "First reply by {name} \xB7 {time}",
+  "omnichannel.inbox.cases.context": "What the Agent passed on",
+  "omnichannel.inbox.cases.summary": "Summary from the Agent",
+  "omnichannel.inbox.cases.handedOver": "The Agent handed over",
+  "omnichannel.inbox.cases.takenOver": "Taken over from the Agent",
+  "omnichannel.inbox.cases.firstReply": "first reply in {delay}",
   "omnichannel.inbox.cases.open": "Open",
-  "omnichannel.inbox.cases.resolved": "Resolved by {name} \xB7 {time}",
-  "omnichannel.inbox.cases.expired": "Closed after 24 h without a reply \xB7 {time}",
-  "omnichannel.inbox.cases.returned": "Returned to the Agent \xB7 {time}",
+  "omnichannel.inbox.cases.resolved": "Resolved",
+  "omnichannel.inbox.cases.expired": "Closed after 24 h without a reply",
+  "omnichannel.inbox.cases.returned": "Returned to the Agent",
+  "omnichannel.inbox.cases.countOne": "1 case",
+  "omnichannel.inbox.cases.countOther": "{count} cases",
+  "omnichannel.inbox.cases.notTaken": "Not taken yet",
+  "omnichannel.inbox.cases.firstReplyBy": "first reply by {name} in {delay}",
+  "omnichannel.inbox.cases.underAMinute": "under 1 min",
+  "omnichannel.inbox.cases.minutes": "{count} min",
+  "omnichannel.inbox.cases.hours": "{count} h",
+  "omnichannel.inbox.cases.hoursMinutes": "{hours} h {minutes} min",
+  "omnichannel.inbox.day.today": "Today",
+  "omnichannel.inbox.day.yesterday": "Yesterday",
+  "omnichannel.inbox.divider.handedOver": "The Agent handed over",
+  "omnichannel.inbox.divider.takenOver": "Taken over from the Agent",
+  "omnichannel.inbox.divider.resolved": "Resolved by {name}",
+  "omnichannel.inbox.divider.returned": "Returned to the Agent",
   "omnichannel.inbox.search.customers": "Customers",
   "omnichannel.inbox.search.noChat": "You have no chat with this customer that you can open.",
   "omnichannel.role.supervisor": "Supervisor",
@@ -4525,6 +4824,7 @@ var en_default = {
   "omnichannel.channels.status.receiving": "Receiving messages",
   "omnichannel.channels.answeredBy.label": "Answered first by",
   "omnichannel.channels.answeredBy.nobody": "Nobody",
+  "omnichannel.channels.answeredBy.cell": "Answered first by {name}",
   "omnichannel.channels.answeredBy.nobodyCell": "Nobody (people answer)",
   "omnichannel.channels.answeredBy.unknown": "An Agent that is not published",
   "omnichannel.channels.answeredBy.hint": "Choose \u201CNobody\u201D to send every chat to a person.",
@@ -4571,6 +4871,31 @@ var en_default = {
   "omnichannel.channels.save": "Save",
   "omnichannel.channels.saving": "Saving\u2026",
   "omnichannel.channels.saved": "Saved",
+  "omnichannel.channels.tabs.label": "Channel settings",
+  "omnichannel.channels.tabs.general": "General",
+  "omnichannel.channels.tabs.agent": "Agent",
+  "omnichannel.channels.turnOff.onNote": "This channel receives new messages.",
+  "omnichannel.channels.rules.unsaved": "Unsaved changes",
+  "omnichannel.channels.section.connection": "Connection",
+  "omnichannel.channels.section.status": "Status",
+  "omnichannel.channels.rules.title": "Handover rules",
+  "omnichannel.channels.rules.body": "The Agent also hands a chat to your team when one of these happens.",
+  "omnichannel.channels.rules.failedLabel": "When the Agent cannot answer",
+  "omnichannel.channels.rules.failedOff": "Never",
+  "omnichannel.channels.rules.failedCountOne": "After 1 message",
+  "omnichannel.channels.rules.failedCount": "After {count} messages in a row",
+  "omnichannel.channels.rules.failedHint": "For example when its model is unavailable. An answer starts the count again.",
+  "omnichannel.channels.rules.keywordsLabel": "Complaint topics",
+  "omnichannel.channels.rules.keywordsPlaceholder": "Type a topic, then press Enter",
+  "omnichannel.channels.rules.keywordsHint": "A word or phrase per topic. When a customer\u2019s message contains one, the Agent answers it and then hands the chat over.",
+  "omnichannel.channels.rules.error.tooMany": "You can add up to 50 topics.",
+  "omnichannel.channels.rules.removeTopic": "Remove {topic}",
+  "omnichannel.channels.rules.error.duplicate": "This topic is already added.",
+  "omnichannel.channels.rules.error.noWords": "A topic needs at least one letter or digit.",
+  "omnichannel.channels.rules.error.tooLong": "Keep each topic to 100 characters or fewer.",
+  "omnichannel.channels.rules.save": "Save",
+  "omnichannel.channels.rules.saving": "Saving\u2026",
+  "omnichannel.channels.rules.saved": "Handover rules saved",
   "omnichannel.team.title": "People in this workspace",
   "omnichannel.team.intro": "Workspace owners and admins are Supervisors automatically. Give other people the Human Agent role so they can answer chats, or the Supervisor role so they can also see every chat and manage the channels.",
   "omnichannel.team.search": "Search people",
@@ -4604,6 +4929,55 @@ var en_default = {
   "omnichannel.loadError.title": "Omnichannel could not be loaded",
   "omnichannel.loadError.body": "Check your connection and try again.",
   "omnichannel.loadError.retry": "Try again",
+  "omnichannel.settings.title": "Settings",
+  "omnichannel.settings.hours.intro": "Set when your team answers chats. Outside these hours, while nobody is Online, a customer handed to your team or already waiting for it gets the closed message once each time you close, and the chat waits for your team.",
+  "omnichannel.settings.hours.title": "Service hours",
+  "omnichannel.settings.hours.openNow": "Open now",
+  "omnichannel.settings.hours.closedUntil": "Closed, opens {next_open}",
+  "omnichannel.settings.hours.closedNoOpening": "Closed, no opening hours set",
+  "omnichannel.settings.hours.enabled": "Use service hours",
+  "omnichannel.settings.hours.enabledHint": "When this is off, no closed message is sent. The hours below are kept.",
+  "omnichannel.settings.hours.timezone": "Time zone",
+  "omnichannel.settings.hours.timezoneHint": "The hours and holidays below are in this time zone.",
+  "omnichannel.settings.hours.week": "Opening hours",
+  "omnichannel.settings.hours.closed": "Closed",
+  "omnichannel.settings.hours.from": "{day} opens at",
+  "omnichannel.settings.hours.to": "{day} closes at",
+  "omnichannel.settings.hours.endOfDay": "24:00 (end of day)",
+  "omnichannel.settings.hours.showTimes": "Show times for {field}",
+  "omnichannel.settings.hours.addRange": "Add hours",
+  "omnichannel.settings.hours.addRangeFor": "Add hours on {day}",
+  "omnichannel.settings.hours.removeRange": "Remove these hours on {day}",
+  "omnichannel.settings.hours.error.invalidTime": "Choose an opening and a closing time.",
+  "omnichannel.settings.hours.error.startNotBeforeEnd": "The opening time must be before the closing time.",
+  "omnichannel.settings.hours.error.overlap": "These hours overlap other hours on the same day.",
+  "omnichannel.settings.hours.error.noRanges": "Add opening hours to at least one day, or turn off service hours.",
+  "omnichannel.settings.hours.closedMessage": "Closed message",
+  "omnichannel.settings.hours.closedMessageHint": "Sent outside service hours while nobody is Online: when a chat is handed to your team, and to a customer already waiting who writes, once each time you close. {next_open} is replaced with the next opening time.",
+  "omnichannel.settings.hours.error.message.required": "Enter the message customers get while you are closed.",
+  "omnichannel.settings.hours.error.message.tooLong": "The message can be at most 1,000 characters.",
+  "omnichannel.settings.hours.save": "Save",
+  "omnichannel.settings.hours.saving": "Saving\u2026",
+  "omnichannel.settings.hours.saved": "Service hours saved",
+  "omnichannel.settings.hours.saveError": "Service hours could not be saved. Try again.",
+  "omnichannel.settings.hours.fixErrors": "Fix the marked fields, then save again.",
+  "omnichannel.settings.hours.reloaded": "The latest saved service hours are shown. Make your changes again.",
+  "omnichannel.settings.day.monday": "Monday",
+  "omnichannel.settings.day.tuesday": "Tuesday",
+  "omnichannel.settings.day.wednesday": "Wednesday",
+  "omnichannel.settings.day.thursday": "Thursday",
+  "omnichannel.settings.day.friday": "Friday",
+  "omnichannel.settings.day.saturday": "Saturday",
+  "omnichannel.settings.day.sunday": "Sunday",
+  "omnichannel.settings.holidays.title": "Holidays",
+  "omnichannel.settings.holidays.empty": "No holidays. Add a date to stay closed all that day.",
+  "omnichannel.settings.holidays.date": "Holiday date",
+  "omnichannel.settings.holidays.name": "Holiday name",
+  "omnichannel.settings.holidays.namePlaceholder": "Name (optional)",
+  "omnichannel.settings.holidays.add": "Add holiday",
+  "omnichannel.settings.holidays.remove": "Remove holiday",
+  "omnichannel.settings.holidays.error.invalidDate": "Choose a date.",
+  "omnichannel.settings.holidays.error.duplicateDate": "This date is already in the list.",
   "platformNav.allApplications": "All applications",
   "platformNav.filterApplications": "Filter applications",
   "platformNav.noPins": "Pin an application to keep it in your sidebar.",
@@ -7777,6 +8151,9 @@ var id_default = {
   "admin.settings.computer.description": "Biarkan agen berjalan di komputer \u2014 lingkungan sandbox tempat mereka dapat membuat berkas, menjalankan kode, dan menjelajah web.",
   "admin.settings.profile.name": "Nama organisasi",
   "admin.settings.profile.slug": "Slug",
+  "admin.settings.profile.shortName": "Nama singkat",
+  "admin.settings.profile.shortNameHint": "Digunakan di alamat organisasi Anda, misalnya {path}. Tautan dengan nama singkat lama tetap berfungsi.",
+  "admin.settings.profile.shortNameInvalid": "Gunakan 1 sampai 63 huruf kecil, angka, atau tanda hubung, diawali dan diakhiri huruf atau angka.",
   "admin.settings.profile.logo": "Logo",
   "admin.settings.profile.locale": "Bahasa utama",
   "admin.settings.profile.save": "Simpan perubahan",
@@ -8080,6 +8457,7 @@ var id_default = {
   "eval.datasetItems.subjectAuthoredHint": "ditulis manual, diimpor dari CSV",
   "eval.datasetItems.subjectScenario": "Skenario",
   "eval.datasetItems.subjectScenarioHint": "seluruh percakapan dengan pelanggan simulasi",
+  "eval.datasetItems.subjectConversationHint": "percakapan dengan {{count}} giliran pelanggan, dikirim berurutan",
   "eval.datasetItems.expectationsTitle": "Ekspektasi",
   "eval.datasetItems.expectationsHint": "Hal yang harus dilakukan jawaban, di luar kecocokan dengan jawaban yang diharapkan. Tiap baris dinilai sendiri, disertai bukti.",
   "eval.datasetItems.expectationsEmpty": "Belum ada ekspektasi.",
@@ -9911,36 +10289,232 @@ var id_default = {
   "omnichannel.nav.inbox": "Kotak Masuk",
   "omnichannel.nav.channels": "Kanal",
   "omnichannel.nav.team": "Tim",
+  "omnichannel.nav.settings": "Pengaturan",
+  "omnichannel.settings.section.templates": "Template",
+  "omnichannel.settings.section.tags": "Tag",
+  "omnichannel.settings.section.hours": "Jam layanan dan survei",
+  "omnichannel.settings.section.fields": "Data pelanggan",
+  "omnichannel.settings.actions": "Aksi",
+  "omnichannel.settings.edit": "Ubah {name}",
+  "omnichannel.settings.delete": "Hapus {name}",
+  "omnichannel.settings.deleteConfirm": "Hapus",
+  "omnichannel.settings.deleteFailed": "Tidak terhapus",
+  "omnichannel.settings.save": "Simpan",
+  "omnichannel.settings.saving": "Menyimpan\u2026",
+  "omnichannel.settings.templates.intro": "Balasan siap pakai yang disisipkan tim dengan mengetik / di kotak balasan. Placeholder seperti {{customer_name}} diisi sesuai chat.",
+  "omnichannel.settings.templates.add": "Tambah template",
+  "omnichannel.settings.templates.addTitle": "Tambah template",
+  "omnichannel.settings.templates.editTitle": "Ubah template",
+  "omnichannel.settings.templates.dialogBody": "Tim mencarinya lewat nama dan bisa mengubah teksnya sebelum dikirim.",
+  "omnichannel.settings.templates.name": "Nama",
+  "omnichannel.settings.templates.namePlaceholder": "Pesanan sedang dikirim",
+  "omnichannel.settings.templates.content": "Teks",
+  "omnichannel.settings.templates.contentPlaceholder": "Halo {{customer_name}}, pesanan Anda sedang dikirim.",
+  "omnichannel.settings.templates.placeholders": "Sisipkan:",
+  "omnichannel.settings.templates.nameRequired": "Isi nama.",
+  "omnichannel.settings.templates.contentRequired": "Isi teksnya.",
+  "omnichannel.settings.templates.nameTaken": "Sudah ada template dengan nama ini.",
+  "omnichannel.settings.templates.saved": "Template tersimpan",
+  "omnichannel.settings.templates.deleted": "Template terhapus",
+  "omnichannel.settings.templates.deleteTitle": "Hapus {name}?",
+  "omnichannel.settings.templates.deleteBody": "Tim tidak bisa menyisipkannya lagi. Balasan yang sudah terkirim tidak berubah.",
+  "omnichannel.settings.templates.emptyTitle": "Belum ada template",
+  "omnichannel.settings.templates.emptyBody": "Tambahkan balasan yang paling sering dikirim tim, supaya bisa menjawab dengan beberapa ketukan.",
+  "omnichannel.settings.templates.nameLength": "Nama paling banyak 80 karakter.",
+  "omnichannel.settings.templates.contentLength": "Teks paling banyak 4.096 karakter.",
+  "omnichannel.settings.templates.gone": "Template ini sudah dihapus sementara itu.",
+  "omnichannel.settings.tags.intro": "Label yang dipasang tim di chat, seperti Refund atau VIP, untuk menemukannya lagi lewat filter inbox.",
+  "omnichannel.settings.tags.add": "Tambah tag",
+  "omnichannel.settings.tags.addTitle": "Tambah tag",
+  "omnichannel.settings.tags.editTitle": "Ubah tag",
+  "omnichannel.settings.tags.dialogBody": "Nama atau warna yang diubah berlaku di semua chat yang memakai tag ini.",
+  "omnichannel.settings.tags.name": "Nama",
+  "omnichannel.settings.tags.namePlaceholder": "Refund",
+  "omnichannel.settings.tags.color": "Warna",
+  "omnichannel.settings.tags.preview": "Di chat:",
+  "omnichannel.settings.tags.colors.gray": "Abu-abu",
+  "omnichannel.settings.tags.colors.blue": "Biru",
+  "omnichannel.settings.tags.colors.green": "Hijau",
+  "omnichannel.settings.tags.colors.yellow": "Kuning",
+  "omnichannel.settings.tags.colors.orange": "Oranye",
+  "omnichannel.settings.tags.colors.red": "Merah",
+  "omnichannel.settings.tags.colors.purple": "Ungu",
+  "omnichannel.settings.tags.colors.pink": "Merah muda",
+  "omnichannel.settings.tags.nameRequired": "Isi nama.",
+  "omnichannel.settings.tags.nameTaken": "Sudah ada tag dengan nama ini.",
+  "omnichannel.settings.tags.saved": "Tag tersimpan",
+  "omnichannel.settings.tags.deleted": "Tag terhapus",
+  "omnichannel.settings.tags.deleteTitle": "Hapus {name}?",
+  "omnichannel.settings.tags.deleteBody": "Tag ini dilepas dari semua chat yang memakainya.",
+  "omnichannel.settings.tags.emptyTitle": "Belum ada tag",
+  "omnichannel.settings.tags.emptyBody": "Tambahkan tag supaya tim bisa mengelompokkan chat dan memfilter inbox.",
+  "omnichannel.settings.tags.nameLength": "Nama paling banyak 40 karakter.",
+  "omnichannel.settings.tags.gone": "Tag ini sudah dihapus sementara itu.",
+  "omnichannel.settings.fields.intro": "Hal yang dicatat tim tentang pelanggan selain nama dan nomornya. Isinya tetap tersimpan untuk chat berikutnya dengan pelanggan itu.",
+  "omnichannel.settings.fields.add": "Tambah data",
+  "omnichannel.settings.fields.addTitle": "Tambah data pelanggan",
+  "omnichannel.settings.fields.editTitle": "Ubah data pelanggan",
+  "omnichannel.settings.fields.dialogBody": "Tampil di Detail di samping setiap chat dengan pelanggan.",
+  "omnichannel.settings.fields.name": "Nama",
+  "omnichannel.settings.fields.namePlaceholder": "Keanggotaan",
+  "omnichannel.settings.fields.type": "Isi",
+  "omnichannel.settings.fields.types.text": "Teks",
+  "omnichannel.settings.fields.types.number": "Angka",
+  "omnichannel.settings.fields.types.date": "Tanggal",
+  "omnichannel.settings.fields.types.select": "Salah satu pilihan",
+  "omnichannel.settings.fields.typeFixed": "Tidak bisa diubah setelah disimpan, supaya isinya tetap cocok. Tambahkan data baru untuk isi yang lain.",
+  "omnichannel.settings.fields.options": "Pilihan",
+  "omnichannel.settings.fields.optionsPlaceholder": "Ketik pilihan, lalu tekan Enter",
+  "omnichannel.settings.fields.optionsRequired": "Tambahkan minimal satu pilihan.",
+  "omnichannel.settings.fields.removeOption": "Hapus {option}",
+  "omnichannel.settings.fields.optionDuplicate": "Pilihan ini sudah ditambahkan.",
+  "omnichannel.settings.fields.optionTooLong": "Setiap pilihan paling banyak 60 karakter.",
+  "omnichannel.settings.fields.optionLimit": "Anda bisa menambahkan hingga 30 pilihan.",
+  "omnichannel.settings.fields.required": "Wajib",
+  "omnichannel.settings.fields.requiredHint": "Setelah diisi, tidak bisa dikosongkan.",
+  "omnichannel.settings.fields.requiredMark": "Wajib",
+  "omnichannel.settings.fields.nameRequired": "Isi nama.",
+  "omnichannel.settings.fields.nameTaken": "Sudah ada data dengan nama ini.",
+  "omnichannel.settings.fields.saved": "Data pelanggan tersimpan",
+  "omnichannel.settings.fields.deleted": "Data pelanggan terhapus",
+  "omnichannel.settings.fields.deleteTitle": "Hapus {name}?",
+  "omnichannel.settings.fields.deleteBody": "Isi data ini di semua pelanggan ikut terhapus.",
+  "omnichannel.settings.fields.emptyTitle": "Belum ada data pelanggan",
+  "omnichannel.settings.fields.emptyBody": "Tambahkan hal yang perlu dicatat tim tentang pelanggan, seperti paket atau keanggotaannya.",
+  "omnichannel.settings.fields.limit": "Satu workspace menampung paling banyak 30 data pelanggan. Hapus satu untuk menambah yang lain.",
+  "omnichannel.settings.fields.typeLocked": "Jenis isian data yang sudah disimpan tidak bisa diubah. Tambahkan data baru.",
+  "omnichannel.settings.fields.nameLength": "Nama paling banyak 60 karakter.",
+  "omnichannel.settings.fields.optionCount": "Tambahkan 1 sampai 30 pilihan.",
+  "omnichannel.settings.fields.gone": "Data ini sudah dihapus sementara itu.",
+  "omnichannel.nav.reports": "Laporan",
+  "omnichannel.reports.title": "Laporan",
+  "omnichannel.reports.intro": "Bagaimana tim Anda melayani pelanggan dalam periode ini. Hari dihitung dalam {timezone}, zona waktu jam layanan Anda.",
+  "omnichannel.reports.introNoZone": "Bagaimana tim Anda melayani pelanggan dalam periode ini.",
+  "omnichannel.reports.loadError": "Laporan tidak dapat dimuat.",
+  "omnichannel.reports.empty": "Tidak ada data dalam periode ini.",
+  "omnichannel.reports.period.label": "Periode",
+  "omnichannel.reports.period.today": "Hari ini",
+  "omnichannel.reports.period.7d": "7 hari terakhir",
+  "omnichannel.reports.period.30d": "30 hari terakhir",
+  "omnichannel.reports.period.custom": "Pilih tanggal",
+  "omnichannel.reports.period.from": "Dari",
+  "omnichannel.reports.period.to": "Sampai",
+  "omnichannel.reports.period.invalid": "Pilih tanggal awal dan akhir secara berurutan, paling lama 366 hari.",
+  "omnichannel.reports.p90": "90% dalam {value}",
+  "omnichannel.reports.trend.title": "Dari waktu ke waktu",
+  "omnichannel.reports.trend.label": "Penerusan per hari, dengan CSAT dan pencapaian SLA",
+  "omnichannel.reports.byAgent": "Per Human Agent",
+  "omnichannel.reports.byChannel": "Per kanal",
+  "omnichannel.reports.humanAgent": "Human Agent",
+  "omnichannel.reports.channel": "Kanal",
+  "omnichannel.reports.nobody": "Belum ada",
+  "omnichannel.reports.noChannel": "Kanal yang dihapus",
+  "omnichannel.reports.reasons.title": "Alasan penerusan teratas",
+  "omnichannel.reports.reasons.intro": "Alasan yang paling sering diberikan Agent saat meneruskan chat ke tim Anda, sesuai tulisannya.",
+  "omnichannel.reports.reasons.empty": "Agent tidak meneruskan chat dalam periode ini.",
+  "omnichannel.reports.metric.csat_score": "CSAT",
+  "omnichannel.reports.metric.sla_attainment": "Pencapaian SLA",
+  "omnichannel.reports.metric.first_reply_p50_minutes": "Waktu tunggu balasan pertama",
+  "omnichannel.reports.metric.handovers": "Penerusan",
+  "omnichannel.reports.metric.handover_rate": "Tingkat penerusan",
+  "omnichannel.reports.metric.abandonment_rate": "Ditinggalkan",
+  "omnichannel.reports.metric.resolved": "Diselesaikan",
+  "omnichannel.reports.metric.resolution_p50_minutes": "Waktu penyelesaian",
+  "omnichannel.reports.metric.csat_average": "Rata-rata nilai",
+  "omnichannel.reports.metric.csat_responses": "Penilaian",
+  "omnichannel.reports.metric.repeat_contact_rate": "Kontak berulang",
+  "omnichannel.reports.metric.back_to_agent_rate": "Kembali ke Agent",
+  "omnichannel.reports.how.csat_score": "Nilai 4 atau 5 bintang dari semua nilai yang diberikan pelanggan setelah chat diselesaikan oleh tim.",
+  "omnichannel.reports.how.sla_attainment": "Penerusan yang balasan pertamanya tiba sebelum target kanal, dari yang tercapai atau terlewat. Chat yang ditutup sebelum target tanpa balasan tidak dihitung.",
+  "omnichannel.reports.how.first_reply_p50_minutes": "Separuh penerusan mendapat balasan pertama dalam waktu ini; baris kedua adalah waktu 90% mendapatkannya.",
+  "omnichannel.reports.how.handovers": "Chat yang diteruskan ke tim Anda dalam periode ini.",
+  "omnichannel.reports.how.handover_rate": "Chat yang diteruskan ke tim Anda, dari chat yang dikirimi pesan oleh pelanggan dalam periode ini.",
+  "omnichannel.reports.how.abandonment_rate": "Penerusan yang ditutup setelah 24 jam pelanggan diam sebelum ada yang membalas.",
+  "omnichannel.settings.survey.title": "Survei kepuasan",
+  "omnichannel.settings.survey.enabled": "Minta pelanggan memberi nilai",
+  "omnichannel.settings.survey.enabledHint": "Setelah chat diselesaikan oleh tim, pelanggan menerima pertanyaan Anda dengan tombol yang membuka lima pilihan nilai, dari lima bintang sampai satu.",
+  "omnichannel.settings.survey.question": "Pertanyaan",
+  "omnichannel.settings.survey.questionHint": "Dikirim satu kali, tepat setelah chat diselesaikan, selama jendela 24 jam WhatsApp masih terbuka.",
+  "omnichannel.settings.survey.button_label": "Label tombol",
+  "omnichannel.settings.survey.button_labelHint": "Membuka pilihan nilai. Maksimal 20 karakter.",
+  "omnichannel.settings.survey.thanks": "Pesan terima kasih",
+  "omnichannel.settings.survey.thanksHint": "Dikirim setelah pelanggan memberi nilai.",
+  "omnichannel.settings.survey.error.required": "Isi bagian ini, atau nonaktifkan survei.",
+  "omnichannel.settings.survey.error.tooLong": "Maksimal {max} karakter.",
+  "omnichannel.settings.survey.save": "Simpan",
+  "omnichannel.settings.survey.saved": "Survei kepuasan disimpan",
+  "omnichannel.settings.survey.saveError": "Survei tidak dapat disimpan. Coba lagi.",
+  "omnichannel.settings.survey.reloaded": "Survei terakhir yang disimpan ditampilkan. Ulangi perubahan Anda.",
+  "omnichannel.settings.survey.loadError": "Survei kepuasan tidak dapat dimuat.",
+  "omnichannel.inbox.view.soon": "Perlu segera dibalas",
+  "omnichannel.inbox.viewEmpty.soon": "Tidak ada chat yang balasan pertamanya segera jatuh tempo.",
+  "omnichannel.inbox.sla.minutes": "{minutes} mnt",
+  "omnichannel.inbox.sla.hours": "{hours} j {minutes} mnt",
+  "omnichannel.inbox.sla.hoursOnly": "{hours} j",
+  "omnichannel.inbox.sla.dueIn": "Jatuh tempo {time} lagi",
+  "omnichannel.inbox.sla.overdue": "Terlambat {time}",
+  "omnichannel.inbox.sla.alertAtRisk": "Balasan pertama sebuah chat segera jatuh tempo",
+  "omnichannel.inbox.sla.alertOverdue": "Balasan pertama sebuah chat sudah terlambat",
+  "omnichannel.inbox.sla.open": "Buka",
+  "omnichannel.channels.firstReply.label": "Target balasan pertama",
+  "omnichannel.channels.firstReply.none": "Tidak ada",
+  "omnichannel.channels.firstReply.minutes": "menit",
+  "omnichannel.channels.firstReply.save": "Simpan",
+  "omnichannel.channels.firstReply.hint": "Menit dalam jam layanan untuk mengirim balasan pertama setelah chat diteruskan ke tim. Kosongkan jika tanpa target.",
+  "omnichannel.channels.firstReply.invalid": "Masukkan jumlah menit dari 1 sampai 1440, atau kosongkan.",
+  "omnichannel.team.now.label": "Tim saat ini",
+  "omnichannel.team.now.waiting": "Menunggu",
+  "omnichannel.team.now.oldestWait": "Tunggu terlama",
+  "omnichannel.team.now.atRisk": "Segera jatuh tempo",
+  "omnichannel.team.now.overdue": "Terlambat",
+  "omnichannel.team.now.online": "Online",
   "omnichannel.inbox.connect.title": "Tambahkan kanal",
   "omnichannel.inbox.connect.body": "Chat masuk ke sini setelah kanal terhubung.",
   "omnichannel.inbox.connect.action": "Buka Kanal",
   "omnichannel.inbox.list": "Chat",
-  "omnichannel.inbox.views": "Tampilan",
   "omnichannel.inbox.view.mine": "Milik saya",
   "omnichannel.inbox.view.waiting": "Menunggu",
   "omnichannel.inbox.view.agent": "Dengan Agent",
   "omnichannel.inbox.view.all": "Semua chat",
+  "omnichannel.inbox.view.resolved": "Selesai",
   "omnichannel.inbox.viewEmpty.mine": "Belum ada chat yang Anda tangani.",
   "omnichannel.inbox.viewEmpty.waiting": "Tidak ada chat yang menunggu orang.",
   "omnichannel.inbox.viewEmpty.agent": "Agent sedang tidak menjawab chat apa pun.",
   "omnichannel.inbox.viewEmpty.all": "Belum ada chat. Saat pelanggan menulis ke kanal yang terhubung, chatnya muncul di sini.",
   "omnichannel.inbox.viewEmpty.resolved": "Belum ada chat yang selesai.",
-  "omnichannel.inbox.panel": "Tampilan dan kanal",
-  "omnichannel.inbox.panelOpen": "Tampilkan tampilan dan kanal",
-  "omnichannel.inbox.panelCollapse": "Sembunyikan tampilan dan kanal",
-  "omnichannel.inbox.segment.label": "Chat terbuka atau selesai",
-  "omnichannel.inbox.segment.open": "Terbuka",
-  "omnichannel.inbox.segment.resolved": "Selesai",
-  "omnichannel.inbox.channelEmpty": "Belum ada chat di nomor ini.",
+  "omnichannel.inbox.state.waiting": "Menunggu",
+  "omnichannel.inbox.state.handedOff": "Diserahkan",
+  "omnichannel.inbox.state.resolved": "Selesai",
+  "omnichannel.inbox.state.expired": "Ditutup karena diam",
+  "omnichannel.inbox.state.returned": "Dikembalikan",
+  "omnichannel.inbox.state.agent": "Bersama Agent",
+  "omnichannel.inbox.filter.channel": "Kanal",
+  "omnichannel.inbox.filter.tag": "Tag",
+  "omnichannel.inbox.filter.clear": "Hapus filter {name}",
+  "omnichannel.inbox.filter.tagLoading": "Memuat\u2026",
+  "omnichannel.inbox.filter.tagUnavailable": "Belum dimuat",
+  "omnichannel.inbox.filterEmpty": "Tidak ada chat di tampilan ini yang cocok dengan filter.",
+  "omnichannel.inbox.chatTags.title": "Tag",
+  "omnichannel.inbox.chatTags.add": "Tambah tag",
+  "omnichannel.inbox.chatTags.search": "Cari tag",
+  "omnichannel.inbox.chatTags.remove": "Lepas {name}",
+  "omnichannel.inbox.chatTags.none": "Tidak ada tag",
+  "omnichannel.inbox.chatTags.noTags": "Belum ada tag. Supervisor menambahkannya di Pengaturan.",
+  "omnichannel.inbox.chatTags.noMatch": "Tidak ada tag yang cocok.",
+  "omnichannel.inbox.chatTags.failed": "Tag tidak berubah",
   "omnichannel.inbox.attachment": "Lampiran",
+  "omnichannel.inbox.search.open": "Cari chat",
+  "omnichannel.inbox.search.close": "Tutup pencarian",
   "omnichannel.inbox.search.placeholder": "Cari chat",
   "omnichannel.inbox.search.empty": "Tidak ada yang cocok dengan pencarian Anda.",
   "omnichannel.inbox.search.chats": "Chat",
   "omnichannel.inbox.search.messages": "Pesan",
   "omnichannel.inbox.preview.note": "Catatan: {text}",
+  "omnichannel.inbox.preview.named": "{name}: {text}",
   "omnichannel.inbox.preview.agent": "Agent: {text}",
   "omnichannel.inbox.preview.you": "Anda: {text}",
   "omnichannel.inbox.preview.humanAgent": "Human Agent: {text}",
+  "omnichannel.inbox.preview.automatic": "Balasan otomatis: {text}",
   "omnichannel.inbox.messageType.image": "Foto",
   "omnichannel.inbox.messageType.video": "Video",
   "omnichannel.inbox.messageType.audio": "Audio",
@@ -9953,7 +10527,6 @@ var id_default = {
   "omnichannel.inbox.standing.waiting": "Menunggu orang",
   "omnichannel.inbox.standing.mine": "Dengan Anda",
   "omnichannel.inbox.standing.other": "Dengan {name}",
-  "omnichannel.inbox.via": "melalui {number}",
   "omnichannel.inbox.unread": "{count} belum dibaca",
   "omnichannel.inbox.accept": "Terima",
   "omnichannel.inbox.secondsLeft": "{seconds} dtk lagi",
@@ -9966,6 +10539,7 @@ var id_default = {
   "omnichannel.inbox.sender.agent": "Agent",
   "omnichannel.inbox.sender.you": "Anda",
   "omnichannel.inbox.sender.humanAgent": "Human Agent",
+  "omnichannel.inbox.sender.automatic": "Balasan otomatis",
   "omnichannel.inbox.status.pending": "Mengirim",
   "omnichannel.inbox.status.sent": "Terkirim",
   "omnichannel.inbox.status.delivered": "Diterima",
@@ -9974,7 +10548,7 @@ var id_default = {
   "omnichannel.inbox.status.suppressed": "Tidak terkirim",
   "omnichannel.inbox.attachment.storing": "Memuat lampiran\u2026",
   "omnichannel.inbox.attachment.failed": "Lampiran tidak dapat dimuat.",
-  "omnichannel.inbox.lock.windowClosed": "Pelanggan terakhir menulis lebih dari 24 jam yang lalu. WhatsApp kini hanya mengizinkan pesan template yang disetujui, yang tidak dikirim oleh Omnichannel. Anda dapat menyelesaikan chat ini; chat terbuka lagi saat pelanggan menulis.",
+  "omnichannel.inbox.lock.windowClosed": "Pelanggan terakhir menulis lebih dari 24 jam yang lalu. WhatsApp kini hanya mengizinkan template yang disetujui: kirim template untuk menulis lagi, atau selesaikan chat ini; chat terbuka lagi saat pelanggan menulis.",
   "omnichannel.inbox.lock.resolvedByYou": "Anda menyelesaikan chat ini. Anda dapat membacanya, tetapi chat ini hanya-baca bagi Anda sampai pelanggan membutuhkan orang lagi.",
   "omnichannel.inbox.gone.title": "Chat ini tidak tersedia untuk Anda",
   "omnichannel.inbox.gone.body": "Chat ini mungkin sudah dialihkan ke orang lain atau diselesaikan.",
@@ -9996,7 +10570,73 @@ var id_default = {
   "omnichannel.inbox.composer.send": "Kirim",
   "omnichannel.inbox.composer.addNote": "Tambahkan catatan",
   "omnichannel.inbox.composer.hint": "Enter untuk kirim \xB7 Shift + Enter untuk baris baru",
+  "omnichannel.inbox.templates.open": "Sisipkan template",
+  "omnichannel.inbox.templates.title": "Template",
+  "omnichannel.inbox.templates.keys": "\u2191\u2193 untuk pindah \xB7 Enter untuk sisipkan \xB7 Esc untuk tutup",
+  "omnichannel.inbox.templates.none": "Tidak ada template yang cocok. Supervisor menambahkan template di Pengaturan.",
+  "omnichannel.inbox.templates.loading": "Memuat template\u2026",
   "omnichannel.inbox.composer.attach": "Lampirkan file",
+  "omnichannel.inbox.template.open": "Kirim template WhatsApp",
+  "omnichannel.inbox.template.title": "Kirim template WhatsApp",
+  "omnichannel.inbox.template.description": "Template yang disetujui tetap sampai ke pelanggan meski sudah lewat 24 jam. Template dibuat dan disetujui di Kata.",
+  "omnichannel.inbox.template.loading": "Memuat template\u2026",
+  "omnichannel.inbox.template.none": "Nomor ini belum punya template yang disetujui. Buat template di Kata; setelah disetujui WhatsApp, template muncul di sini.",
+  "omnichannel.inbox.template.noChannel": "Nomor WhatsApp chat ini sudah tidak terhubung, jadi templatenya tidak bisa dibaca.",
+  "omnichannel.inbox.template.pick": "Template",
+  "omnichannel.inbox.template.category.marketing": "Pemasaran",
+  "omnichannel.inbox.template.category.utility": "Utilitas",
+  "omnichannel.inbox.template.category.authentication": "Autentikasi",
+  "omnichannel.inbox.template.unsupported": "Omnichannel tidak bisa mengirim template ini: {reason}",
+  "omnichannel.inbox.template.headerValue": "Isian judul {n}",
+  "omnichannel.inbox.template.bodyValue": "Isian {n}",
+  "omnichannel.inbox.template.oneLine": "Tulis dalam satu baris: WhatsApp tidak mengizinkan baris baru atau tab dalam isian.",
+  "omnichannel.inbox.template.preview": "Pratinjau",
+  "omnichannel.inbox.template.search": "Cari template",
+  "omnichannel.inbox.template.categories": "Kategori template",
+  "omnichannel.inbox.template.allCategories": "Semua",
+  "omnichannel.inbox.template.noMatch": "Tidak ada template yang cocok.",
+  "omnichannel.inbox.template.cannotSend": "Tidak bisa dikirim: {reason}",
+  "omnichannel.inbox.template.previewHint": "Sorot template untuk melihatnya di sini.",
+  "omnichannel.inbox.template.pickToFill": "Pilih template ini untuk mengisi nilainya.",
+  "omnichannel.inbox.template.reason.no_text": "Template ini tidak punya teks.",
+  "omnichannel.inbox.template.reason.not_approved": "Template ini belum disetujui.",
+  "omnichannel.inbox.template.reason.one_time_code": "Template ini mengirim kode sekali pakai, yang tidak dikirim Omnichannel.",
+  "omnichannel.inbox.template.reason.header_file": "Header-nya berupa jenis file yang tidak bisa dilampirkan Omnichannel.",
+  "omnichannel.inbox.template.reason.named_variables": "Template ini memakai variabel bernama, yang belum bisa diisi Omnichannel.",
+  "omnichannel.inbox.template.reason.header_variables": "Header-nya punya lebih dari satu variabel.",
+  "omnichannel.inbox.template.reason.button_link_value": "Tautan salah satu tombolnya butuh nilai, yang belum bisa diisi Omnichannel.",
+  "omnichannel.inbox.template.media.label.image": "Gambar header",
+  "omnichannel.inbox.template.media.label.video": "Video header",
+  "omnichannel.inbox.template.media.label.document": "Dokumen header",
+  "omnichannel.inbox.template.media.hint.image": "JPG atau PNG, maksimal {mb} MB.",
+  "omnichannel.inbox.template.media.hint.video": "MP4 atau 3GP, maksimal {mb} MB.",
+  "omnichannel.inbox.template.media.hint.document": "PDF, maksimal {mb} MB.",
+  "omnichannel.inbox.template.media.wrongType.image": "Pilih gambar JPG atau PNG.",
+  "omnichannel.inbox.template.media.wrongType.video": "Pilih video MP4 atau 3GP.",
+  "omnichannel.inbox.template.media.wrongType.document": "Pilih file PDF.",
+  "omnichannel.inbox.template.media.tooLarge": "File ini lebih dari {mb} MB.",
+  "omnichannel.inbox.template.media.choose": "Pilih file",
+  "omnichannel.inbox.template.media.replace": "Ganti",
+  "omnichannel.inbox.template.media.remove": "Hapus",
+  "omnichannel.inbox.template.media.uploading": "Mengunggah\u2026",
+  "omnichannel.inbox.template.cancel": "Batal",
+  "omnichannel.inbox.template.send": "Kirim",
+  "omnichannel.inbox.template.sending": "Mengirim\u2026",
+  "omnichannel.inbox.newConversation.open": "Percakapan baru",
+  "omnichannel.inbox.newConversation.title": "Percakapan baru",
+  "omnichannel.inbox.newConversation.description": "Tulis ke pelanggan di WhatsApp lewat nomor telepon. Anda mengambil alih chat ini; jika pelanggan sudah punya chat di nomor ini, pesan masuk ke sana.",
+  "omnichannel.inbox.newConversation.noChannel": "Belum ada nomor WhatsApp yang terhubung untuk menulis. Minta Supervisor menghubungkannya.",
+  "omnichannel.inbox.newConversation.channel": "Nomor WhatsApp",
+  "omnichannel.inbox.newConversation.channelPlaceholder": "Pilih nomor",
+  "omnichannel.inbox.newConversation.phone": "Nomor telepon pelanggan",
+  "omnichannel.inbox.newConversation.phoneHint": "Dengan kode negara, misalnya 628123456789.",
+  "omnichannel.inbox.newConversation.name": "Nama pelanggan (opsional)",
+  "omnichannel.inbox.newConversation.mode": "Yang dikirim",
+  "omnichannel.inbox.newConversation.template": "Template",
+  "omnichannel.inbox.newConversation.message": "Pesan",
+  "omnichannel.inbox.newConversation.messageHint": "Pesan hanya sampai ke pelanggan yang menulis dalam 24 jam terakhir. Jika tidak, kirim template.",
+  "omnichannel.inbox.newConversation.pickChannelFirst": "Pilih nomor WhatsApp untuk melihat templatenya.",
+  "omnichannel.inbox.newConversation.failed": "Percakapan tidak bisa dimulai",
   "omnichannel.inbox.composer.removeAttachment": "Hapus file",
   "omnichannel.inbox.composer.uploading": "Mengunggah file\u2026",
   "omnichannel.inbox.composer.tooLarge": "Ukuran file lebih dari 10 MB.",
@@ -10018,6 +10658,13 @@ var id_default = {
   "omnichannel.inbox.refused.withAgent": "Chat ini sekarang dipegang Agent. Ambil alih terlebih dulu.",
   "omnichannel.inbox.refused.doneCommand": "Untuk menutup chat, gunakan Selesaikan, bukan mengirim /done.",
   "omnichannel.inbox.refused.tooLong": "Pesan WhatsApp berisi paling banyak 4.096 karakter.",
+  "omnichannel.inbox.refused.customerNotYours": "Ambil alih chat dengan pelanggan ini untuk mengubah detailnya.",
+  "omnichannel.inbox.refused.phoneFormat": "Masukkan nomor telepon dengan kode negara, misalnya 628123456789.",
+  "omnichannel.inbox.refused.phoneLeadingZero": "Awali nomor telepon dengan kode negara, bukan 0, misalnya 628123456789.",
+  "omnichannel.inbox.refused.templateGone": "Template ini sudah tidak ada di akun Kata nomor ini. Pilih template lain.",
+  "omnichannel.inbox.refused.headerFileGone": "File header sudah tidak tersimpan. Pilih file itu lagi.",
+  "omnichannel.inbox.refused.kataUnreachable": "Kata WhatsApp tidak bisa dihubungi. Coba lagi.",
+  "omnichannel.inbox.refused.kataLogin": "Kata menolak login nomor ini. Minta Supervisor memeriksanya di Channels.",
   "omnichannel.inbox.action.takeOver": "Ambil alih",
   "omnichannel.inbox.action.transfer": "Alihkan",
   "omnichannel.inbox.action.resolve": "Selesaikan",
@@ -10033,27 +10680,53 @@ var id_default = {
   "omnichannel.inbox.contact.title": "Pelanggan",
   "omnichannel.inbox.contact.open": "Detail pelanggan",
   "omnichannel.inbox.contact.details": "Detail",
+  "omnichannel.inbox.contact.name": "Nama",
+  "omnichannel.inbox.contact.namePlaceholder": "Tambahkan nama",
+  "omnichannel.inbox.contact.required": "wajib",
+  "omnichannel.inbox.contact.fieldPlaceholder": "Tambahkan",
+  "omnichannel.inbox.contact.choose": "Pilih",
+  "omnichannel.inbox.contact.requiredError": "{name} wajib diisi.",
   "omnichannel.inbox.contact.email": "Email",
   "omnichannel.inbox.contact.location": "Lokasi",
   "omnichannel.inbox.contact.notes": "Tentang pelanggan ini",
   "omnichannel.inbox.contact.emailPlaceholder": "Tambahkan email",
   "omnichannel.inbox.contact.locationPlaceholder": "Tambahkan kota atau wilayah",
-  "omnichannel.inbox.contact.notesPlaceholder": "Hal yang perlu diketahui tim, misalnya bahasa yang disukai",
+  "omnichannel.inbox.contact.notesPlaceholder": "Tambahkan catatan untuk tim",
   "omnichannel.inbox.contact.saving": "Menyimpan\u2026",
   "omnichannel.inbox.contact.saved": "Tersimpan",
   "omnichannel.inbox.contact.saveFailed": "Detail pelanggan tidak tersimpan",
+  "omnichannel.inbox.contact.nameLength": "Nama paling banyak 255 karakter.",
+  "omnichannel.inbox.contact.notNumber": "{name} harus berupa angka.",
+  "omnichannel.inbox.contact.notDate": "{name} harus berupa tanggal.",
+  "omnichannel.inbox.contact.notChoice": "Pilih salah satu pilihan untuk {name}.",
+  "omnichannel.inbox.contact.tooLong": "{name} terlalu panjang.",
+  "omnichannel.inbox.contact.readOnlyHint": "Ambil alih chat dengan pelanggan ini untuk mengubah detailnya.",
   "omnichannel.inbox.cases.title": "Riwayat",
   "omnichannel.inbox.cases.none": "Belum ada yang menangani chat ini.",
   "omnichannel.inbox.cases.reason": "\u201C{reason}\u201D",
-  "omnichannel.inbox.cases.handedOver": "Agent menyerahkan \xB7 {time}",
-  "omnichannel.inbox.cases.takenOver": "Diambil alih dari Agent \xB7 {time}",
-  "omnichannel.inbox.cases.assigned": "Ditangani {name}",
-  "omnichannel.inbox.cases.firstAssigned": "Pertama ditangani \xB7 {time}",
-  "omnichannel.inbox.cases.firstReply": "Balasan pertama oleh {name} \xB7 {time}",
+  "omnichannel.inbox.cases.context": "Info dari Agent",
+  "omnichannel.inbox.cases.summary": "Ringkasan dari Agent",
+  "omnichannel.inbox.cases.handedOver": "Agent menyerahkan",
+  "omnichannel.inbox.cases.takenOver": "Diambil alih dari Agent",
+  "omnichannel.inbox.cases.firstReply": "balasan pertama dalam {delay}",
   "omnichannel.inbox.cases.open": "Terbuka",
-  "omnichannel.inbox.cases.resolved": "Diselesaikan oleh {name} \xB7 {time}",
-  "omnichannel.inbox.cases.expired": "Ditutup setelah 24 jam tanpa balasan \xB7 {time}",
-  "omnichannel.inbox.cases.returned": "Dikembalikan ke Agent \xB7 {time}",
+  "omnichannel.inbox.cases.resolved": "Diselesaikan",
+  "omnichannel.inbox.cases.expired": "Ditutup setelah 24 jam tanpa balasan",
+  "omnichannel.inbox.cases.returned": "Dikembalikan ke Agent",
+  "omnichannel.inbox.cases.countOne": "1 kasus",
+  "omnichannel.inbox.cases.countOther": "{count} kasus",
+  "omnichannel.inbox.cases.notTaken": "Belum diambil",
+  "omnichannel.inbox.cases.firstReplyBy": "balasan pertama oleh {name} dalam {delay}",
+  "omnichannel.inbox.cases.underAMinute": "kurang dari 1 menit",
+  "omnichannel.inbox.cases.minutes": "{count} menit",
+  "omnichannel.inbox.cases.hours": "{count} jam",
+  "omnichannel.inbox.cases.hoursMinutes": "{hours} jam {minutes} menit",
+  "omnichannel.inbox.day.today": "Hari ini",
+  "omnichannel.inbox.day.yesterday": "Kemarin",
+  "omnichannel.inbox.divider.handedOver": "Agent menyerahkan",
+  "omnichannel.inbox.divider.takenOver": "Diambil alih dari Agent",
+  "omnichannel.inbox.divider.resolved": "Diselesaikan oleh {name}",
+  "omnichannel.inbox.divider.returned": "Kembali ke Agent",
   "omnichannel.inbox.search.customers": "Pelanggan",
   "omnichannel.inbox.search.noChat": "Anda tidak memiliki chat dengan pelanggan ini yang dapat dibuka.",
   "omnichannel.role.supervisor": "Supervisor",
@@ -10087,6 +10760,7 @@ var id_default = {
   "omnichannel.channels.status.receiving": "Menerima pesan",
   "omnichannel.channels.answeredBy.label": "Dijawab pertama oleh",
   "omnichannel.channels.answeredBy.nobody": "Tidak ada",
+  "omnichannel.channels.answeredBy.cell": "Dijawab pertama oleh {name}",
   "omnichannel.channels.answeredBy.nobodyCell": "Tidak ada (dijawab orang)",
   "omnichannel.channels.answeredBy.unknown": "Agent yang tidak dipublikasikan",
   "omnichannel.channels.answeredBy.hint": "Pilih \u201CTidak ada\u201D agar setiap chat diteruskan ke orang.",
@@ -10133,6 +10807,31 @@ var id_default = {
   "omnichannel.channels.save": "Simpan",
   "omnichannel.channels.saving": "Menyimpan\u2026",
   "omnichannel.channels.saved": "Tersimpan",
+  "omnichannel.channels.tabs.label": "Pengaturan channel",
+  "omnichannel.channels.tabs.general": "Umum",
+  "omnichannel.channels.tabs.agent": "Agent",
+  "omnichannel.channels.turnOff.onNote": "Channel ini menerima pesan baru.",
+  "omnichannel.channels.rules.unsaved": "Ada perubahan yang belum disimpan",
+  "omnichannel.channels.section.connection": "Koneksi",
+  "omnichannel.channels.section.status": "Status",
+  "omnichannel.channels.rules.title": "Aturan penyerahan",
+  "omnichannel.channels.rules.body": "Agent juga menyerahkan chat ke tim Anda saat salah satu hal ini terjadi.",
+  "omnichannel.channels.rules.failedLabel": "Saat Agent tidak bisa menjawab",
+  "omnichannel.channels.rules.failedOff": "Tidak pernah",
+  "omnichannel.channels.rules.failedCountOne": "Setelah 1 pesan",
+  "omnichannel.channels.rules.failedCount": "Setelah {count} pesan berturut-turut",
+  "omnichannel.channels.rules.failedHint": "Misalnya saat modelnya tidak tersedia. Jawaban yang berhasil memulai hitungan dari awal.",
+  "omnichannel.channels.rules.keywordsLabel": "Topik komplain",
+  "omnichannel.channels.rules.keywordsPlaceholder": "Ketik topik, lalu tekan Enter",
+  "omnichannel.channels.rules.keywordsHint": "Satu kata atau frasa per topik. Saat pesan pelanggan memuat salah satunya, Agent menjawabnya lalu menyerahkan chat.",
+  "omnichannel.channels.rules.error.tooMany": "Anda bisa menambahkan hingga 50 topik.",
+  "omnichannel.channels.rules.removeTopic": "Hapus {topic}",
+  "omnichannel.channels.rules.error.duplicate": "Topik ini sudah ditambahkan.",
+  "omnichannel.channels.rules.error.noWords": "Topik perlu setidaknya satu huruf atau angka.",
+  "omnichannel.channels.rules.error.tooLong": "Setiap topik paling banyak 100 karakter.",
+  "omnichannel.channels.rules.save": "Simpan",
+  "omnichannel.channels.rules.saving": "Menyimpan\u2026",
+  "omnichannel.channels.rules.saved": "Aturan penyerahan tersimpan",
   "omnichannel.team.title": "Orang di ruang kerja ini",
   "omnichannel.team.intro": "Pemilik dan admin ruang kerja otomatis menjadi Supervisor. Beri orang lain peran Human Agent agar dapat menjawab chat, atau peran Supervisor agar juga dapat melihat semua chat dan mengelola kanal.",
   "omnichannel.team.search": "Cari orang",
@@ -10166,6 +10865,55 @@ var id_default = {
   "omnichannel.loadError.title": "Omnichannel tidak dapat dimuat",
   "omnichannel.loadError.body": "Periksa koneksi Anda lalu coba lagi.",
   "omnichannel.loadError.retry": "Coba lagi",
+  "omnichannel.settings.title": "Pengaturan",
+  "omnichannel.settings.hours.intro": "Atur kapan tim Anda menjawab chat. Di luar jam ini, selama tidak ada yang Online, pelanggan yang diteruskan ke tim Anda atau yang sudah menunggu menerima pesan tutup satu kali setiap kali Anda tutup, dan chat-nya menunggu tim Anda.",
+  "omnichannel.settings.hours.title": "Jam layanan",
+  "omnichannel.settings.hours.openNow": "Buka sekarang",
+  "omnichannel.settings.hours.closedUntil": "Tutup, buka {next_open}",
+  "omnichannel.settings.hours.closedNoOpening": "Tutup, belum ada jam buka",
+  "omnichannel.settings.hours.enabled": "Gunakan jam layanan",
+  "omnichannel.settings.hours.enabledHint": "Jika nonaktif, pesan tutup tidak dikirim. Jam di bawah tetap disimpan.",
+  "omnichannel.settings.hours.timezone": "Zona waktu",
+  "omnichannel.settings.hours.timezoneHint": "Jam dan hari libur di bawah mengikuti zona waktu ini.",
+  "omnichannel.settings.hours.week": "Jam buka",
+  "omnichannel.settings.hours.closed": "Tutup",
+  "omnichannel.settings.hours.from": "{day} buka pukul",
+  "omnichannel.settings.hours.to": "{day} tutup pukul",
+  "omnichannel.settings.hours.endOfDay": "24:00 (akhir hari)",
+  "omnichannel.settings.hours.showTimes": "Tampilkan pilihan jam untuk {field}",
+  "omnichannel.settings.hours.addRange": "Tambah jam",
+  "omnichannel.settings.hours.addRangeFor": "Tambah jam pada {day}",
+  "omnichannel.settings.hours.removeRange": "Hapus jam ini pada {day}",
+  "omnichannel.settings.hours.error.invalidTime": "Pilih jam buka dan jam tutup.",
+  "omnichannel.settings.hours.error.startNotBeforeEnd": "Jam buka harus sebelum jam tutup.",
+  "omnichannel.settings.hours.error.overlap": "Jam ini bertumpang tindih dengan jam lain di hari yang sama.",
+  "omnichannel.settings.hours.error.noRanges": "Tambahkan jam buka pada minimal satu hari, atau nonaktifkan jam layanan.",
+  "omnichannel.settings.hours.closedMessage": "Pesan tutup",
+  "omnichannel.settings.hours.closedMessageHint": "Dikirim di luar jam layanan selama tidak ada yang Online: saat chat diteruskan ke tim Anda, dan kepada pelanggan yang sudah menunggu lalu menulis, satu kali setiap kali Anda tutup. {next_open} diganti dengan waktu buka berikutnya.",
+  "omnichannel.settings.hours.error.message.required": "Masukkan pesan yang diterima pelanggan saat Anda tutup.",
+  "omnichannel.settings.hours.error.message.tooLong": "Pesan paling banyak 1.000 karakter.",
+  "omnichannel.settings.hours.save": "Simpan",
+  "omnichannel.settings.hours.saving": "Menyimpan\u2026",
+  "omnichannel.settings.hours.saved": "Jam layanan disimpan",
+  "omnichannel.settings.hours.saveError": "Jam layanan tidak dapat disimpan. Coba lagi.",
+  "omnichannel.settings.hours.fixErrors": "Perbaiki kolom yang ditandai, lalu simpan lagi.",
+  "omnichannel.settings.hours.reloaded": "Jam layanan terbaru yang tersimpan ditampilkan. Ulangi perubahan Anda.",
+  "omnichannel.settings.day.monday": "Senin",
+  "omnichannel.settings.day.tuesday": "Selasa",
+  "omnichannel.settings.day.wednesday": "Rabu",
+  "omnichannel.settings.day.thursday": "Kamis",
+  "omnichannel.settings.day.friday": "Jumat",
+  "omnichannel.settings.day.saturday": "Sabtu",
+  "omnichannel.settings.day.sunday": "Minggu",
+  "omnichannel.settings.holidays.title": "Hari libur",
+  "omnichannel.settings.holidays.empty": "Belum ada hari libur. Tambahkan tanggal untuk tutup sepanjang hari itu.",
+  "omnichannel.settings.holidays.date": "Tanggal libur",
+  "omnichannel.settings.holidays.name": "Nama hari libur",
+  "omnichannel.settings.holidays.namePlaceholder": "Nama (opsional)",
+  "omnichannel.settings.holidays.add": "Tambah hari libur",
+  "omnichannel.settings.holidays.remove": "Hapus hari libur",
+  "omnichannel.settings.holidays.error.invalidDate": "Pilih tanggal.",
+  "omnichannel.settings.holidays.error.duplicateDate": "Tanggal ini sudah ada di daftar.",
   "platformNav.allApplications": "Semua aplikasi",
   "platformNav.filterApplications": "Filter aplikasi",
   "platformNav.noPins": "Sematkan aplikasi agar tetap ada di bilah samping.",