@flowengage/react-chatbot 7.0.11 → 7.0.12

package/dist/flowengage-react-chatbot.mjs

@@ -2844,30 +2844,30 @@ function Br({ siteId: e, config: t, children: n, language: r = "en" }) {
 	let i = f(() => e ? {
 		...t || {},
 		siteId: e
-	} : t || null, [e, t]), [a, s] = m(0), [l, u] = m("booting"), [d, h] = m(null), [_, v] = m(null), [y, b] = m(""), [x, S] = m([]), [C, w] = m(ve().isOpen), [T, te] = m(ve().activeScreen), [ne, re] = m(ve().isHumanHandled), [E, D] = m(ve().agentName), [se, de] = m(ve().agentHeadshot), [fe, pe] = m(() => be(i?.siteId)), [me, Se] = m(!1), [Ce, we] = m(!1), [Ee, De] = m("idle"), [Oe, ke] = m(!1), [Ae, je] = m(!1), [Me, Ne] = m(""), [Fe, Ie] = m(!1), [Le, Re] = m(0), [ze, Be] = m(0), [Ve, He] = m(!1), [O, Ue] = m(null), [qe, Je] = m(null), [Ye, Xe] = m("idle"), [Ze, Qe] = m(null), [$e, et] = m(!1), [tt, nt] = m(""), [rt, it] = m(!1), at = p(null), k = p(null), A = p(""), ot = p(!1), st = p(null), ct = p(null), lt = p(null), ut = p(null), dt = p(null), ft = p(null), pt = p([]), mt = p(null), ht = p(null), gt = p(null), j = p(!1), _t = p(!1), vt = p(""), yt = p(null), bt = p(null), xt = p([]), St = p(0), Ct = p(E), wt = p([]), Tt = p(!1), Et = p(!1), Dt = p(i), Ot = p({
+	} : t || null, [e, t]), [a, s] = m(0), [l, u] = m("booting"), [d, h] = m(null), [_, v] = m(null), [y, b] = m(""), [x, S] = m([]), [C, w] = m(ve().isOpen), [T, te] = m(ve().activeScreen), [ne, re] = m(ve().isHumanHandled), [E, D] = m(ve().agentName), [se, de] = m(ve().agentHeadshot), [fe, pe] = m(() => be(i?.siteId)), [me, Se] = m(!1), [Ce, we] = m(!1), [Ee, De] = m("idle"), [Oe, ke] = m(!1), [Ae, je] = m(!1), [Me, Ne] = m(""), [Fe, Ie] = m(!1), [Le, Re] = m(0), [ze, Be] = m(0), [Ve, He] = m(!1), [O, Ue] = m(null), [qe, Je] = m(null), [Ye, Xe] = m("idle"), [Ze, Qe] = m(null), [$e, et] = m(!1), [tt, nt] = m(""), [rt, it] = m(!1), at = p(null), k = p(null), A = p(""), ot = p(!1), st = p(null), ct = p(null), lt = p(null), ut = p(null), dt = p(null), ft = p(null), pt = p(null), mt = p([]), ht = p(null), gt = p(null), j = p(null), _t = p(!1), vt = p(!1), yt = p(""), bt = p(null), xt = p(null), St = p([]), Ct = p(0), wt = p(E), Tt = p([]), Et = p(!1), Dt = p(!1), Ot = p(i), kt = p({
 		notifyRouteChange: () => {},
 		cleanup: () => {}
-	}), kt = o((e = {}) => {
+	}), At = o((e = {}) => {
 		let t = !!e.is_human_handled;
 		return re(t), t ? (te("agent"), e.agent_info?.name && D(e.agent_info.name), e.agent_info?.headshot && de(e.agent_info.headshot), t) : (te("ai"), t);
-	}, []), At = f(() => {
+	}, []), jt = f(() => {
 		let e = _?.widgetSettings?.call?.maxDurationSeconds ?? i?.widgetSettings?.call?.maxDurationSeconds ?? i?.callMaxDurationSeconds, t = Number(e);
 		return Number.isFinite(t) && t > 0 ? t : ae;
 	}, [i, _]);
 	c(() => {
 		ct.current = O;
 	}, [O]), c(() => {
-		Ct.current = E;
+		wt.current = E;
 	}, [E]), c(() => {
-		Et.current = Fe;
+		Dt.current = Fe;
 	}, [Fe]), c(() => {
-		Dt.current = i;
+		Ot.current = i;
 	}, [i]);
-	let jt = () => {
+	let Mt = () => {
 		nt("");
-	}, Mt = o(() => {
-		gt.current &&= (window.clearTimeout(gt.current), null);
-	}, []), Nt = (e) => {
+	}, Nt = o(() => {
+		j.current &&= (window.clearTimeout(j.current), null);
+	}, []), Pt = (e) => {
 		let t = typeof e == "string" ? e.trim().toLowerCase() : "";
 		return pe(t), xe(t, i?.siteId), t;
 	};
@@ -2875,12 +2875,12 @@ function Br({ siteId: e, config: t, children: n, language: r = "en" }) {
 		let e = i?.siteId;
 		e && pe(be(e));
 	}, [i?.siteId]);
-	let Pt = (e = "unspecified") => {
-		let t = mt.current || ft.current?.callId, n = St.current, r = yt.current;
-		if (yt.current = null, St.current = 0, r && r.state !== "inactive") {
+	let Ft = (e = "unspecified") => {
+		let t = ht.current || ft.current?.callId, n = Ct.current, r = bt.current;
+		if (bt.current = null, Ct.current = 0, r && r.state !== "inactive") {
 			r.onstop = () => {
-				let e = xt.current;
-				if (xt.current = [], e.length > 0 && t && k.current) {
+				let e = St.current;
+				if (St.current = [], e.length > 0 && t && k.current) {
 					let r = new Blob(e, { type: e[0].type }), i = n > 0 ? Math.round((Date.now() - n) / 1e3) : 0;
 					k.current.uploadRecording(t, r, i).then((e) => console.log("[FlowEngageCall] recording upload success", e)).catch((e) => console.warn("[FlowEngageCall] recording upload failed", e));
 				}
@@ -2888,42 +2888,42 @@ function Br({ siteId: e, config: t, children: n, language: r = "en" }) {
 			try {
 				r.stop();
 			} catch {
-				r.onstop = null, xt.current = [];
+				r.onstop = null, St.current = [];
 			}
 		} else if (r && r.state === "inactive") {
-			let e = xt.current;
-			if (xt.current = [], e.length > 0 && t && k.current) {
+			let e = St.current;
+			if (St.current = [], e.length > 0 && t && k.current) {
 				let r = new Blob(e, { type: e[0].type }), i = n > 0 ? Math.round((Date.now() - n) / 1e3) : 0;
 				k.current.uploadRecording(t, r, i).then((e) => console.log("[FlowEngageCall] recording upload success", e)).catch((e) => console.warn("[FlowEngageCall] recording upload failed", e));
 			}
-		} else xt.current = [];
-		if (bt.current) {
+		} else St.current = [];
+		if (xt.current) {
 			try {
-				bt.current.close();
+				xt.current.close();
 			} catch {}
-			bt.current = null;
+			xt.current = null;
 		}
-		lt.current &&= (lt.current.close(), null), ut.current &&= (ut.current.getTracks().forEach((e) => e.stop()), null), dt.current &&= (dt.current.srcObject = null, dt.current.remove(), null), Mt(), ft.current = null, pt.current = [], mt.current = null, ht.current = null, j.current = !1, et(!1), Ue(null), Je(null), Xe("idle"), Qe(null);
-	}, Ft = (e = (/* @__PURE__ */ new Date()).toISOString()) => {
-		let t = at.current, n = mt.current || ft.current?.callId;
-		if (!(!t?.connected || !n || j.current)) {
-			j.current = !0, t.emit("call:connected", {
+		lt.current &&= (lt.current.close(), null), ut.current &&= (ut.current.getTracks().forEach((e) => e.stop()), null), dt.current &&= (dt.current.srcObject = null, dt.current.remove(), null), Nt(), ft.current = null, mt.current = [], ht.current = null, gt.current = null, _t.current = !1, et(!1), Ue(null), Je(null), Xe("idle"), Qe(null);
+	}, It = (e = (/* @__PURE__ */ new Date()).toISOString()) => {
+		let t = at.current, n = ht.current || ft.current?.callId;
+		if (!(!t?.connected || !n || _t.current)) {
+			_t.current = !0, t.emit("call:connected", {
 				callId: n,
 				chatId: A.current,
 				connectedAt: e
 			});
 			try {
 				let e = ut.current, t = dt.current?.srcObject;
-				if (e && t && !yt.current) {
-					xt.current = [];
+				if (e && t && !bt.current) {
+					St.current = [];
 					let n = new (window.AudioContext || window.webkitAudioContext)();
-					bt.current = n;
+					xt.current = n;
 					let r = n.createMediaStreamDestination();
 					n.createMediaStreamSource(e).connect(r), n.createMediaStreamSource(t).connect(r);
 					let i = window.MediaRecorder.isTypeSupported("audio/webm") ? "audio/webm" : "audio/mp4", a = new window.MediaRecorder(r.stream, { mimeType: i });
 					a.ondataavailable = (e) => {
-						e.data && e.data.size > 0 && xt.current.push(e.data);
-					}, yt.current = a, St.current = Date.now(), a.start(1e3), setTimeout(() => {
+						e.data && e.data.size > 0 && St.current.push(e.data);
+					}, bt.current = a, Ct.current = Date.now(), a.start(1e3), setTimeout(() => {
 						try {
 							if (!window.speechSynthesis) return;
 							let e = new SpeechSynthesisUtterance("This call is being recorded for quality and training purposes.");
@@ -2951,27 +2951,27 @@ function Br({ siteId: e, config: t, children: n, language: r = "en" }) {
 				}
 			} catch {}
 		}
-	}, It = (e = {}) => {
+	}, Lt = (e = {}) => {
 		if (!e.callId) return;
-		let t = ht.current === e.callId, n = mt.current === e.callId, r = ct.current?.callId === e.callId;
+		let t = gt.current === e.callId, n = ht.current === e.callId, r = ct.current?.callId === e.callId;
 		if (!(!t && !n && !r)) {
-			if (Mt(), Ue(null), t || n) {
-				mt.current = e.callId, Je(e.callId), Xe((e) => e === "connected" ? e : "connecting"), w(!0);
+			if (Nt(), Ue(null), t || n) {
+				ht.current = e.callId, Je(e.callId), Xe((e) => e === "connected" ? e : "connecting"), w(!0);
 				return;
 			}
 			Xe("idle");
 		}
-	}, Lt = (e = {}) => {
+	}, Rt = (e = {}) => {
 		if (!e.callId) return;
-		let t = ht.current === e.callId, n = mt.current === e.callId, r = ct.current?.callId === e.callId;
+		let t = gt.current === e.callId, n = ht.current === e.callId, r = ct.current?.callId === e.callId;
 		if (!(!t && !n && !r)) {
-			if (Mt(), n) {
-				Pt();
+			if (Nt(), n) {
+				Ft();
 				return;
 			}
-			ht.current = null, ft.current = null, pt.current = [], Ue(null), Xe("idle");
+			gt.current = null, ft.current = null, mt.current = [], Ue(null), Xe("idle");
 		}
-	}, Rt = async (e = {}) => {
+	}, zt = async (e = {}) => {
 		let t = lt.current, n = at.current, r = e.sdpOffer || e.offer?.sdp;
 		if (!t || !n?.connected || !r || !e.callId) {
 			console.log("[FlowEngageProvider] deferring remote offer until peer/socket ready", {
@@ -2986,14 +2986,14 @@ function Br({ siteId: e, config: t, children: n, language: r = "en" }) {
 		if (await t.setRemoteDescription(new RTCSessionDescription({
 			type: "offer",
 			sdp: r
-		})), pt.current.length > 0) {
+		})), mt.current.length > 0) {
 			console.log("[FlowEngageProvider] flushing queued agent ICE candidates after remote offer", {
 				callId: e.callId,
 				chatId: A.current,
-				queuedCount: pt.current.length
+				queuedCount: mt.current.length
 			});
-			for (let e of pt.current) await t.addIceCandidate(new RTCIceCandidate(e));
-			pt.current = [];
+			for (let e of mt.current) await t.addIceCandidate(new RTCIceCandidate(e));
+			mt.current = [];
 		}
 		let i = await t.createAnswer();
 		await t.setLocalDescription(i), n.emit("call:answer", {
@@ -3110,7 +3110,7 @@ function Br({ siteId: e, config: t, children: n, language: r = "en" }) {
 						e.agent?.name,
 						e.agentName,
 						e.agent_name,
-						Ct.current
+						wt.current
 					], d);
 					re(!0), te("agent"), D(t), de(e.agent?.headshot || null), w(!0), Re((e) => e + 1), S((e) => zr(e, {
 						id: `agent-joined-${Date.now()}`,
@@ -3124,7 +3124,7 @@ function Br({ siteId: e, config: t, children: n, language: r = "en" }) {
 						e.agent?.name,
 						e.agentName,
 						e.agent_name,
-						Ct.current
+						wt.current
 					], d);
 					re(!1), te("ai"), S((e) => zr(e, {
 						id: `agent-left-${Date.now()}`,
@@ -3160,9 +3160,9 @@ function Br({ siteId: e, config: t, children: n, language: r = "en" }) {
 						e.agentName,
 						e.ownerName,
 						e.agent?.name,
-						Ct.current
+						wt.current
 					], "Agent");
-					jt(), Mt(), j.current = !1, Ue({
+					Mt(), Nt(), _t.current = !1, Ue({
 						callId: e.callId,
 						from: e.from || "owner",
 						agentId: e.agentId || null,
@@ -3171,7 +3171,7 @@ function Br({ siteId: e, config: t, children: n, language: r = "en" }) {
 				}), f.on("call:offer", async (e = {}) => {
 					ft.current = e;
 					try {
-						await Rt(e);
+						await zt(e);
 					} catch (e) {
 						console.error("[FlowEngageProvider] failed to apply remote offer", e);
 					}
@@ -3186,8 +3186,8 @@ function Br({ siteId: e, config: t, children: n, language: r = "en" }) {
 							console.log("[FlowEngageProvider] queueing agent ICE candidate until peer/remote description is ready", {
 								callId: e.callId,
 								chatId: e.chatId || A.current,
-								queueSize: pt.current.length + 1
-							}), pt.current.push(t);
+								queueSize: mt.current.length + 1
+							}), mt.current.push(t);
 							return;
 						}
 						await lt.current.addIceCandidate(new RTCIceCandidate(t));
@@ -3195,34 +3195,34 @@ function Br({ siteId: e, config: t, children: n, language: r = "en" }) {
 						console.error("[FlowEngageProvider] failed to add ICE candidate", e);
 					}
 				}), f.on("call:ended", () => {
-					jt(), Pt("socket:call_ended");
+					Mt(), Ft("socket:call_ended");
 				}), f.on("call:accepted", (e = {}) => {
-					It(e);
+					Lt(e);
 				}), f.on("call:accepted_by_other", (e = {}) => {
-					It(e);
-				}), f.on("call:rejected", (e = {}) => {
 					Lt(e);
+				}), f.on("call:rejected", (e = {}) => {
+					Rt(e);
 				}), f.on("call:missed", (e = {}) => {
-					Lt(e);
+					Rt(e);
 				}), f.on("call:failed", (e = {}) => {
-					Lt(e);
+					Rt(e);
 				}), f.on("call:connected", (e = {}) => {
 					if (!e.callId) return;
-					let t = ht.current === e.callId, n = mt.current === e.callId, r = ft.current?.callId === e.callId, i = ct.current?.callId === e.callId;
+					let t = gt.current === e.callId, n = ht.current === e.callId, r = ft.current?.callId === e.callId, i = ct.current?.callId === e.callId;
 					if (!t && !n && !r) {
 						i && (Ue(null), Xe("idle"));
 						return;
 					}
-					j.current = !0, ht.current = null, mt.current = e.callId, Je(e.callId), Ue(null), Xe("connected"), Qe(e.connectedAt || (/* @__PURE__ */ new Date()).toISOString()), w(!0);
+					_t.current = !0, gt.current = null, ht.current = e.callId, Je(e.callId), Ue(null), Xe("connected"), Qe(e.connectedAt || (/* @__PURE__ */ new Date()).toISOString()), w(!0);
 				}), f.on("call:unavailable", (e = {}) => {
-					Pt("socket:call_unavailable"), nt(Ir(e, "This visitor is not available for a call right now.")), w(!0);
+					Ft("socket:call_unavailable"), nt(Ir(e, "This visitor is not available for a call right now.")), w(!0);
 				}), f.on("call:error", (e = {}) => {
-					Pt("socket:call_error"), nt(Ir(e, "We couldn't connect the call right now.")), w(!0);
+					Ft("socket:call_error"), nt(Ir(e, "We couldn't connect the call right now.")), w(!0);
 				}), f.on("visitor:navigate", async ({ url: e, section: n, highlight: r } = {}) => {
 					e && await Sr(e, {
 						siteId: t.siteId,
 						apiBaseUrl: t.apiBaseUrl
-					}) && Or(e, { voiceActive: Et.current }).then((e) => {
+					}) && Or(e, { voiceActive: Dt.current }).then((e) => {
 						let t = n || r;
 						t && setTimeout(() => {
 							let e = _r(null, t);
@@ -3235,7 +3235,7 @@ function Br({ siteId: e, config: t, children: n, language: r = "en" }) {
 					n && vr(n);
 				}), f.on("visitor:clear_highlight", () => {
 					yr();
-				}), Ot.current = Fn({
+				}), kt.current = Fn({
 					socket: f,
 					chatId: c
 				});
@@ -3243,7 +3243,7 @@ function Br({ siteId: e, config: t, children: n, language: r = "en" }) {
 				if (!e) return;
 				S(Pr(h.chat_history || [])), re(!!h.is_human_handled), te(h.is_human_handled ? "agent" : T);
 				let g = h?.visitor_email || h?.visitorEmail;
-				if (g && String(g).trim() && Nt(String(g).trim()), await new Promise((e) => setTimeout(e, 500)), !e) return;
+				if (g && String(g).trim() && Pt(String(g).trim()), await new Promise((e) => setTimeout(e, 500)), !e) return;
 				u("ready");
 			} catch (t) {
 				if (!e) return;
@@ -3252,22 +3252,22 @@ function Br({ siteId: e, config: t, children: n, language: r = "en" }) {
 				e && it(!1);
 			}
 		})(), () => {
-			e = !1, Ot.current?.cleanup?.(), Pt(), at.current?.disconnect();
+			e = !1, kt.current?.cleanup?.(), Ft(), at.current?.disconnect();
 		};
 	}, [
 		i,
 		r,
 		a
 	]), c(() => () => {
-		if (Fe && !Tt.current && wt.current.length > 0) {
-			let e = A.current, t = wt.current, n = k.current;
-			n && e && t.length > 0 && (console.log("[FlowEngageProvider] safety-net: syncing voice transcript on unmount"), n.beaconSyncVoice(e, t) || n.syncVoice(e, t).catch(() => {}), Tt.current = !0);
+		if (Fe && !Et.current && Tt.current.length > 0) {
+			let e = A.current, t = Tt.current, n = k.current;
+			n && e && t.length > 0 && (console.log("[FlowEngageProvider] safety-net: syncing voice transcript on unmount"), n.beaconSyncVoice(e, t) || n.syncVoice(e, t).catch(() => {}), Et.current = !0);
 		}
 	}, [Fe, _]);
-	let zt = p(null), Bt = p(!1);
+	let Bt = p(null), Vt = p(!1);
 	c(() => {
 		let e = k.current;
-		!e || !y || zt.current !== C && (C && zt.current !== null ? (e.updateChatStatus(y, "open").catch(() => {}), Bt.current = !0) : zt.current === !0 && e.updateChatStatus(y, "widget_closed").catch(() => {}), zt.current = C);
+		!e || !y || Bt.current !== C && (C && Bt.current !== null ? (e.updateChatStatus(y, "open").catch(() => {}), Vt.current = !0) : Bt.current === !0 && e.updateChatStatus(y, "widget_closed").catch(() => {}), Bt.current = C);
 	}, [C, y]), c(() => {
 		let e = () => {
 			let e = A.current, t = k.current;
@@ -3279,18 +3279,18 @@ function Br({ siteId: e, config: t, children: n, language: r = "en" }) {
 		let e = window.setInterval(async () => {
 			try {
 				let e = await k.current.checkHumanHandled(y);
-				re(!!e.is_human_handled), e.is_human_handled && (te("agent"), e.agent_info?.name && D(Rr([e.agent_info.name], "Agent")), e.agent_info?.headshot && de(e.agent_info.headshot)), kt(e);
+				re(!!e.is_human_handled), e.is_human_handled && (te("agent"), e.agent_info?.name && D(Rr([e.agent_info.name], "Agent")), e.agent_info?.headshot && de(e.agent_info.headshot)), At(e);
 			} catch {}
 		}, 1e4);
 		return () => window.clearInterval(e);
 	}, [
 		y,
 		l,
-		kt
+		At
 	]);
-	let Vt = async () => {
+	let Ht = async () => {
 		if (!(!O?.callId || !k.current || !at.current || !y)) {
-			jt(), ht.current = O.callId, Mt();
+			Mt(), gt.current = O.callId, Nt();
 			try {
 				let e = await navigator.mediaDevices.getUserMedia({ audio: !0 });
 				ut.current = e;
@@ -3306,26 +3306,26 @@ function Br({ siteId: e, config: t, children: n, language: r = "en" }) {
 					let e = n.connectionState;
 					if (e === "connected") {
 						let e = (/* @__PURE__ */ new Date()).toISOString();
-						Xe("connected"), Qe((t) => t || e), Ft(e);
+						Xe("connected"), Qe((t) => t || e), It(e);
 						return;
 					}
 					if (e === "connecting") {
 						Xe((e) => e === "connected" ? e : "connecting");
 						return;
 					}
-					(e === "failed" || e === "closed") && Pt(`peer:connection_${e}`);
+					(e === "failed" || e === "closed") && Ft(`peer:connection_${e}`);
 				}, n.oniceconnectionstatechange = () => {
 					let e = n.iceConnectionState;
 					if (e === "connected" || e === "completed") {
 						let e = (/* @__PURE__ */ new Date()).toISOString();
-						Xe("connected"), Qe((t) => t || e), Ft(e);
+						Xe("connected"), Qe((t) => t || e), It(e);
 						return;
 					}
 					if (e === "checking" || e === "new") {
 						Xe((e) => e === "connected" ? e : "connecting");
 						return;
 					}
-					(e === "failed" || e === "closed") && Pt(`peer:ice_${e}`);
+					(e === "failed" || e === "closed") && Ft(`peer:ice_${e}`);
 				}, n.onsignalingstatechange = () => {}, n.onicegatheringstatechange = () => {}, e.getTracks().forEach((t) => {
 					n.addTrack(t, e);
 				}), n.onicecandidate = (e) => {
@@ -3346,10 +3346,10 @@ function Br({ siteId: e, config: t, children: n, language: r = "en" }) {
 						e.id = "flowengage-remote-audio", e.autoplay = !0, e.playsInline = !0, e.onplay = () => {}, e.onpause = () => {}, e.onended = () => {}, e.onerror = (e) => {}, dt.current = e, document.body.appendChild(e);
 					}
 					dt.current.srcObject = e.streams[0];
-					let r = O?.callId, i = r && (ht.current === r || mt.current === r);
-					if (!j.current && i) {
+					let r = O?.callId, i = r && (gt.current === r || ht.current === r);
+					if (!_t.current && i) {
 						let e = (/* @__PURE__ */ new Date()).toISOString();
-						Xe("connected"), Qe((t) => t || e), mt.current = r, Je(r), Ft(e);
+						Xe("connected"), Qe((t) => t || e), ht.current = r, Je(r), It(e);
 					}
 					dt.current.srcObject = t || null;
 					let a = dt.current.play?.();
@@ -3359,15 +3359,15 @@ function Br({ siteId: e, config: t, children: n, language: r = "en" }) {
 				r && (console.log("[FlowEngageProvider] found pending remote offer during accept", {
 					callId: r.callId || O.callId,
 					chatId: y
-				}), await Rt({
+				}), await zt({
 					...r,
 					callId: r.callId || O.callId
 				})), await k.current.acceptCall(O.callId, y), at.current?.emit("call:accepted", {
 					callId: O.callId,
 					chatId: y
-				}), mt.current = O.callId, Je(O.callId), Xe((e) => e === "connected" || j.current ? "connected" : "connecting"), Ue(null), w(!0);
+				}), ht.current = O.callId, Je(O.callId), Xe((e) => e === "connected" || _t.current ? "connected" : "connecting"), Ue(null), w(!0);
 			} catch (e) {
-				if (ht.current = null, Pt("accept_call_failed"), e?.status === 404 || e?.status === 409 || e?.status === 422) {
+				if (gt.current = null, Ft("accept_call_failed"), e?.status === 404 || e?.status === 409 || e?.status === 422) {
 					nt(Ir(e, "This visitor call is no longer available."));
 					return;
 				}
@@ -3383,13 +3383,13 @@ function Br({ siteId: e, config: t, children: n, language: r = "en" }) {
 				nt("We couldn't connect the call right now. Please try again.");
 			}
 		}
-	}, Ht = async () => {
+	}, Ut = async () => {
 		if (!O?.callId || !k.current || !y) {
-			Pt("reject_call_without_server_context");
+			Ft("reject_call_without_server_context");
 			return;
 		}
 		let e = O.callId;
-		Mt(), jt(), at.current?.emit("call:rejected", {
+		Nt(), Mt(), at.current?.emit("call:rejected", {
 			callId: e,
 			chatId: y,
 			reason: "visitor_declined"
@@ -3399,48 +3399,48 @@ function Br({ siteId: e, config: t, children: n, language: r = "en" }) {
 		} catch (e) {
 			nt(Ir(e, "We couldn't decline the call cleanly."));
 		} finally {
-			Pt("reject_call_finally");
+			Ft("reject_call_finally");
 		}
-	}, Ut = p(Ht);
-	Ut.current = Ht, c(() => {
+	}, Wt = p(Ut);
+	Wt.current = Ut, c(() => {
 		if (!O?.callId || qe) {
-			Mt();
+			Nt();
 			return;
 		}
 		let e = O.callId;
-		return Mt(), gt.current = window.setTimeout(() => {
-			ct.current?.callId === e && ht.current !== e && mt.current !== e && Ut.current();
+		return Nt(), j.current = window.setTimeout(() => {
+			ct.current?.callId === e && gt.current !== e && ht.current !== e && Wt.current();
 		}, oe), () => {
-			gt.current &&= (window.clearTimeout(gt.current), null);
+			j.current &&= (window.clearTimeout(j.current), null);
 		};
 	}, [
 		qe,
-		Mt,
+		Nt,
 		O?.callId
 	]);
-	let Wt = async () => {
+	let Gt = async () => {
 		if (!qe || !k.current || !y) {
-			Pt("end_call_without_server_context");
+			Ft("end_call_without_server_context");
 			return;
 		}
-		jt();
+		Mt();
 		try {
 			await k.current.endWebRTCCall(qe, y);
 		} catch (e) {
 			nt(Ir(e, "The call ended locally, but the server could not be updated."));
 		} finally {
-			Pt("end_call_finally");
+			Ft("end_call_finally");
 		}
-	}, Gt = () => {
+	}, Kt = () => {
 		let e = ut.current?.getAudioTracks?.() || [], t = lt.current?.getSenders?.().map((e) => e.track).filter((e) => e?.kind === "audio") || [], n = [...e, ...t].filter(Boolean);
 		if (n.length === 0) return;
 		let r = !$e;
 		n.forEach((e) => {
 			e.enabled = !r;
 		}), et(r);
-	}, Kt = async (e = {}) => {
+	}, qt = async (e = {}) => {
 		let t = e.notifyChatInitiated === !0;
-		if (Bt.current = !0, w(!0), !(!t || !k.current || !y || typeof window > "u")) {
+		if (Vt.current = !0, w(!0), !(!t || !k.current || !y || typeof window > "u")) {
 			try {
 				await k.current.trackVisitor({
 					chatId: y,
@@ -3451,8 +3451,8 @@ function Br({ siteId: e, config: t, children: n, language: r = "en" }) {
 				await k.current.updateChatStatus(y, "open");
 			} catch {}
 		}
-	}, qt = async (e) => {
-		let t = Nt(e);
+	}, Jt = async (e) => {
+		let t = Pt(e);
 		if (!t || !k.current || !A.current) return t;
 		try {
 			await k.current.trackVisitor({
@@ -3464,28 +3464,44 @@ function Br({ siteId: e, config: t, children: n, language: r = "en" }) {
 			console.error("[FlowEngageProvider] failed to persist visitor email", e);
 		}
 		return t;
-	}, Jt = () => {
-		!y || !at.current?.connected || _t.current || (_t.current = !0, at.current.emit("typing:start", {
+	}, Yt = () => {
+		!y || !at.current?.connected || vt.current || (vt.current = !0, at.current.emit("typing:start", {
 			chatId: y,
 			sender: "user"
 		}));
-	}, Yt = () => {
-		!y || !at.current?.connected || !_t.current || (_t.current = !1, at.current.emit("typing:stop", {
+	}, Xt = () => {
+		!y || !at.current?.connected || !vt.current || (vt.current = !1, at.current.emit("typing:stop", {
 			chatId: y,
 			sender: "user"
 		}));
-	}, Xt = (e = "") => {
+	}, Zt = (e = "") => {
 		let t = typeof e == "string" ? e : "";
-		!y || !at.current?.connected || t !== "" && vt.current === t || (vt.current = t, at.current.emit("typing:update", {
+		!y || !at.current?.connected || t !== "" && yt.current === t || (yt.current = t, at.current.emit("typing:update", {
 			chatId: y,
 			sender: "user",
 			text: t
 		}));
-	}, Zt = async (e, t = "", n = null, a = {}) => {
-		if (!(typeof e == "string" && e.trim()) || !k.current || !y || l !== "ready" || Ve) return;
-		Yt();
-		let o = `pending-user-${Date.now()}`, s = {
-			id: o,
+	}, Qt = async (e, t = "", n = null, a = {}) => {
+		let o = typeof e == "string" ? e.trim() : "";
+		if (!o || !k.current || !y || l !== "ready" || Ve) return;
+		Xt();
+		let s = /^\s*(yes|yeah|sure|ok|okay|go ahead|take me(?: there)?|navigate(?: me)?|yep|absolutely|please do|do it|let'?s go|go there|show me|go to it|bring me there|navigate me there)\b/i;
+		if (pt.current && s.test(o)) {
+			let { url: e, section: t } = pt.current;
+			pt.current = null, console.log("[FWH Nav] Client-side nav firing →", e), Sr(e, {
+				siteId: i?.siteId,
+				apiBaseUrl: i?.apiBaseUrl
+			}).then((n) => {
+				n && Or(e, { voiceActive: Dt.current }).then((e) => {
+					t && setTimeout(() => {
+						let e = _r(null, t);
+						e && vr(e);
+					}, e ? 300 : 150);
+				});
+			});
+		} else s.test(o) || (pt.current = null);
+		let c = `pending-user-${Date.now()}`, u = {
+			id: c,
 			sender: "user",
 			message: e,
 			timestamp: (/* @__PURE__ */ new Date()).toISOString(),
@@ -3494,12 +3510,12 @@ function Br({ siteId: e, config: t, children: n, language: r = "en" }) {
 			metadata: a?.metadata || void 0,
 			...n || {}
 		};
-		S((e) => [...e, s]);
-		let c = ne;
-		if (c) try {
-			c = kt(await k.current.checkHumanHandled(y));
+		S((e) => [...e, u]);
+		let d = ne;
+		if (d) try {
+			d = At(await k.current.checkHumanHandled(y));
 		} catch {}
-		if (c && at.current?.connected) {
+		if (d && at.current?.connected) {
 			at.current.emit("customer:message", {
 				chatId: y,
 				content: e,
@@ -3522,13 +3538,22 @@ function Br({ siteId: e, config: t, children: n, language: r = "en" }) {
 				currentPageTitle: typeof window < "u" ? document.title : void 0,
 				currentPagePath: typeof window < "u" ? window.location.pathname : void 0
 			}), s = o.chat_history || [];
-			if (o.navigate?.url) {
+			if (console.log("[FWH Nav Debug] API response fields:", {
+				has_navigate: !!o.navigate,
+				navigate: o.navigate,
+				has_pending_navigate: !!o.pending_navigate,
+				pending_navigate: o.pending_navigate,
+				last_bot_msg: [...s].reverse().find((e) => e.sender === "bot")?.message?.substring(0, 80)
+			}), o.pending_navigate?.url && (pt.current = {
+				url: o.pending_navigate.url,
+				section: o.pending_navigate.section || null
+			}, console.log("[FWH Nav] Stored pending nav →", pt.current)), o.navigate?.url) {
 				let { url: e, section: t } = o.navigate;
 				Sr(e, {
 					siteId: i?.siteId,
 					apiBaseUrl: i?.apiBaseUrl
 				}).then((n) => {
-					n && Or(e, { voiceActive: Et.current }).then((e) => {
+					n && Or(e, { voiceActive: Dt.current }).then((e) => {
 						t && setTimeout(() => {
 							let e = _r(null, t);
 							e && vr(e);
@@ -3543,7 +3568,7 @@ function Br({ siteId: e, config: t, children: n, language: r = "en" }) {
 						siteId: i?.siteId,
 						apiBaseUrl: i?.apiBaseUrl
 					}).then((e) => {
-						e && Or(t.url, { voiceActive: Et.current }).then((e) => {
+						e && Or(t.url, { voiceActive: Dt.current }).then((e) => {
 							t.section && setTimeout(() => {
 								let e = _r(null, t.section);
 								e && vr(e);
@@ -3554,24 +3579,24 @@ function Br({ siteId: e, config: t, children: n, language: r = "en" }) {
 			}
 			S(Pr(s)), re(!!o.is_human_handled), te(o.is_human_handled ? "agent" : "ai"), we(!1), ke(!1), await k.current.updateChatStatus(y, "messageSent");
 		} catch (e) {
-			S((e) => e.filter((e) => e.id !== o)), we(!1), ke(!1), e.status === 429 ? (je(!0), Ne(e.message), window.setTimeout(() => {
+			S((e) => e.filter((e) => e.id !== c)), we(!1), ke(!1), e.status === 429 ? (je(!0), Ne(e.message), window.setTimeout(() => {
 				je(!1), Ne("");
 			}, ie)) : h(e);
 		}
-	}, Qt = async (e) => {
+	}, $t = async (e) => {
 		if (!k.current || !e) throw Error("Upload is unavailable right now.");
 		return k.current.uploadChatFile(e);
-	}, $t = async (e) => {
+	}, en = async (e) => {
 		if (!(!k.current || !y)) {
 			try {
 				let t = e ? "voice" : "text";
 				await k.current.setChatMode(y, t);
 			} catch {}
-			Ie(e), e && (Tt.current = !1);
+			Ie(e), e && (Et.current = !1);
 		}
-	}, en = async (e) => {
-		if (Tt.current) return;
-		if (Tt.current = !0, !k.current || !y || !e?.length) {
+	}, tn = async (e) => {
+		if (Et.current) return;
+		if (Et.current = !0, !k.current || !y || !e?.length) {
 			Ie(!1);
 			return;
 		}
@@ -3598,9 +3623,9 @@ function Br({ siteId: e, config: t, children: n, language: r = "en" }) {
 		} finally {
 			Ie(!1);
 		}
-	}, tn = async () => {
+	}, nn = async () => {
 		if (!(!k.current || !y)) {
-			Fe && !Tt.current && wt.current.length > 0 && await en(wt.current);
+			Fe && !Et.current && Tt.current.length > 0 && await tn(Tt.current);
 			try {
 				await k.current.endConversation(y);
 			} catch {
@@ -3618,9 +3643,9 @@ function Br({ siteId: e, config: t, children: n, language: r = "en" }) {
 		}
 	};
 	c(() => {
-		if (Ye !== "connected" || !qe || !y || !Ze || !At) return;
-		let e = new Date(Ze).getTime(), t = Number.isFinite(e) ? Date.now() - e : 0, n = Math.max(0, At * 1e3 - t), r = window.setTimeout(() => {
-			nt("The call ended because it reached the time limit."), Wt();
+		if (Ye !== "connected" || !qe || !y || !Ze || !jt) return;
+		let e = new Date(Ze).getTime(), t = Number.isFinite(e) ? Date.now() - e : 0, n = Math.max(0, jt * 1e3 - t), r = window.setTimeout(() => {
+			nt("The call ended because it reached the time limit."), Gt();
 		}, n);
 		return () => window.clearTimeout(r);
 	}, [
@@ -3628,29 +3653,29 @@ function Br({ siteId: e, config: t, children: n, language: r = "en" }) {
 		Ze,
 		Ye,
 		y,
-		Wt,
-		At
+		Gt,
+		jt
 	]), c(() => {
 		let e = () => {
 			let e = A.current, t = k.current;
 			if (!t || !e) return;
-			if (Et.current && wt.current.length > 0 && Pe(), !Tt.current && wt.current.length > 0 && (t.beaconSyncVoice(e, wt.current) || t.syncVoice(e, wt.current).catch(() => {}), Tt.current = !0), mt.current) {
-				t.beaconEndWebRTCCall(mt.current, e);
+			if (Dt.current && Tt.current.length > 0 && Pe(), !Et.current && Tt.current.length > 0 && (t.beaconSyncVoice(e, Tt.current) || t.syncVoice(e, Tt.current).catch(() => {}), Et.current = !0), ht.current) {
+				t.beaconEndWebRTCCall(ht.current, e);
 				return;
 			}
-			let n = ht.current || ct.current?.callId;
+			let n = gt.current || ct.current?.callId;
 			n && t.beaconCustomerUnavailable(n, e);
 		};
 		return window.addEventListener("pagehide", e), window.addEventListener("beforeunload", e), () => {
 			window.removeEventListener("pagehide", e), window.removeEventListener("beforeunload", e);
 		};
 	}, []);
-	let nn = o(() => {
+	let rn = o(() => {
 		let e = i?.siteId;
 		ge(e), ot.current = !0, st.current = null, at.current?.disconnect(), S([]), b(""), A.current = "", He(!1), re(!1), D(null), de(null), it(!0), s((e) => e + 1);
-	}, [i?.siteId]), rn = o((e) => {
+	}, [i?.siteId]), an = o((e) => {
 		i?.siteId, ot.current = !1, st.current = e, at.current?.disconnect(), S([]), b(""), A.current = "", He(!1), re(!1), D(null), de(null), it(!0), s((e) => e + 1);
-	}, [i?.siteId]), an = f(() => ({
+	}, [i?.siteId]), on = f(() => ({
 		status: l,
 		error: d,
 		runtimeConfig: _,
@@ -3681,36 +3706,36 @@ function Br({ siteId: e, config: t, children: n, language: r = "en" }) {
 		isCallMuted: $e,
 		webRTCError: tt,
 		language: r,
-		historyRef: wt,
-		hasSyncedRef: Tt,
-		dismissCallError: jt,
-		captureVisitorEmail: qt,
-		startTyping: Jt,
-		stopTyping: Yt,
-		updateTypingDraft: Xt,
-		notifyRouteChange: () => Ot.current?.notifyRouteChange?.(),
-		openWidget: Kt,
+		historyRef: Tt,
+		hasSyncedRef: Et,
+		dismissCallError: Mt,
+		captureVisitorEmail: Jt,
+		startTyping: Yt,
+		stopTyping: Xt,
+		updateTypingDraft: Zt,
+		notifyRouteChange: () => kt.current?.notifyRouteChange?.(),
+		openWidget: qt,
 		closeWidget: () => w(!1),
 		toggleWidget: () => {
 			if (C) {
 				w(!1);
 				return;
 			}
-			Kt({ notifyChatInitiated: !0 });
+			qt({ notifyChatInitiated: !0 });
 		},
-		sendMessage: Zt,
-		uploadChatFile: Qt,
-		setVoiceMode: $t,
-		onMessageSync: en,
-		endConversation: tn,
-		startNewChat: nn,
-		resumeChat: rn,
+		sendMessage: Qt,
+		uploadChatFile: $t,
+		setVoiceMode: en,
+		onMessageSync: tn,
+		endConversation: nn,
+		startNewChat: rn,
+		resumeChat: an,
 		getVisitorChatHistory: () => k.current?.getVisitorChatHistory?.(),
 		getVisitorChatThread: (e) => k.current?.getVisitorChatThread?.(e),
-		acceptCall: Vt,
-		rejectCall: Ht,
-		endWebRTCCall: Wt,
-		toggleCallMute: Gt
+		acceptCall: Ht,
+		rejectCall: Ut,
+		endWebRTCCall: Gt,
+		toggleCallMute: Kt
 	}), [
 		l,
 		d,
@@ -3742,25 +3767,25 @@ function Br({ siteId: e, config: t, children: n, language: r = "en" }) {
 		$e,
 		tt,
 		r,
-		qt,
 		Jt,
 		Yt,
 		Xt,
-		Vt,
+		Zt,
 		Ht,
-		Wt,
+		Ut,
 		Gt,
 		Kt,
-		Zt,
+		qt,
 		Qt,
 		$t,
 		en,
 		tn,
 		nn,
-		jt
+		rn,
+		Mt
 	]);
 	return /* @__PURE__ */ g(In.Provider, {
-		value: an,
+		value: on,
 		children: n
 	});
 }