@flowengage/react-chatbot 2.0.1 → 2.0.3

package/dist/flowengage-react-chatbot.mjs

@@ -17,7 +17,7 @@ var v = Object.defineProperty, y = Object.getOwnPropertyDescriptor, b = Object.g
 }, T = (e) => x.call(e, "module.exports") ? e["module.exports"] : w(v({}, "__esModule", { value: !0 }), e), ee = (e) => {
 	if (!e || typeof e != "object") throw Error("FlowEngage config is required");
 	if (!e.siteId || typeof e.siteId != "string") throw Error("[FlowEngage] config.siteId is required. Pass it as <FlowEngageProvider siteId=\"your-site-id\" /> or config={{ siteId: 'your-site-id' }}.");
-	let t = (e.apiBaseUrl || "https://be-flowengage.oslabs.app").replace(/\/+$/, "");
+	let t = (e.apiBaseUrl || "https://be-flowengage-stage.oslabs.app").replace(/\/+$/, "");
 	return {
 		siteId: e.siteId.trim(),
 		apiBaseUrl: t
@@ -286,6 +286,12 @@ var v = Object.defineProperty, y = Object.getOwnPropertyDescriptor, b = Object.g
 				})
 			});
 		},
+		async getVisitorChatHistory() {
+			return i("/api/visitors/my-chats", { method: "GET" });
+		},
+		async getVisitorChatThread(e) {
+			return i(`/api/visitors/my-chats/${e}`, { method: "GET" });
+		},
 		async acceptCall(e, t) {
 			return i(`/api/calls/${e}/accept`, {
 				method: "POST",
@@ -356,82 +362,82 @@ var v = Object.defineProperty, y = Object.getOwnPropertyDescriptor, b = Object.g
 			return navigator.sendBeacon(`${e}/api/ai/voice/sync`, o);
 		}
 	};
-}, Oe = Object.create(null);
-Oe.open = "0", Oe.close = "1", Oe.ping = "2", Oe.pong = "3", Oe.message = "4", Oe.upgrade = "5", Oe.noop = "6";
-var ke = Object.create(null);
-Object.keys(Oe).forEach((e) => {
-	ke[Oe[e]] = e;
+}, D = Object.create(null);
+D.open = "0", D.close = "1", D.ping = "2", D.pong = "3", D.message = "4", D.upgrade = "5", D.noop = "6";
+var Oe = Object.create(null);
+Object.keys(D).forEach((e) => {
+	Oe[D[e]] = e;
 });
-var Ae = {
+var ke = {
 	type: "error",
 	data: "parser error"
-}, je = typeof Blob == "function" || typeof Blob < "u" && Object.prototype.toString.call(Blob) === "[object BlobConstructor]", Me = typeof ArrayBuffer == "function", Ne = (e) => typeof ArrayBuffer.isView == "function" ? ArrayBuffer.isView(e) : e && e.buffer instanceof ArrayBuffer, Pe = ({ type: e, data: t }, n, r) => je && t instanceof Blob ? n ? r(t) : Fe(t, r) : Me && (t instanceof ArrayBuffer || Ne(t)) ? n ? r(t) : Fe(new Blob([t]), r) : r(Oe[e] + (t || "")), Fe = (e, t) => {
+}, Ae = typeof Blob == "function" || typeof Blob < "u" && Object.prototype.toString.call(Blob) === "[object BlobConstructor]", je = typeof ArrayBuffer == "function", Me = (e) => typeof ArrayBuffer.isView == "function" ? ArrayBuffer.isView(e) : e && e.buffer instanceof ArrayBuffer, Ne = ({ type: e, data: t }, n, r) => Ae && t instanceof Blob ? n ? r(t) : Pe(t, r) : je && (t instanceof ArrayBuffer || Me(t)) ? n ? r(t) : Pe(new Blob([t]), r) : r(D[e] + (t || "")), Pe = (e, t) => {
 	let n = new FileReader();
 	return n.onload = function() {
 		let e = n.result.split(",")[1];
 		t("b" + (e || ""));
 	}, n.readAsDataURL(e);
 };
-function Ie(e) {
+function Fe(e) {
 	return e instanceof Uint8Array ? e : e instanceof ArrayBuffer ? new Uint8Array(e) : new Uint8Array(e.buffer, e.byteOffset, e.byteLength);
 }
-var Le;
-function Re(e, t) {
-	if (je && e.data instanceof Blob) return e.data.arrayBuffer().then(Ie).then(t);
-	if (Me && (e.data instanceof ArrayBuffer || Ne(e.data))) return t(Ie(e.data));
-	Pe(e, !1, (e) => {
-		Le ||= new TextEncoder(), t(Le.encode(e));
+var Ie;
+function Le(e, t) {
+	if (Ae && e.data instanceof Blob) return e.data.arrayBuffer().then(Fe).then(t);
+	if (je && (e.data instanceof ArrayBuffer || Me(e.data))) return t(Fe(e.data));
+	Ne(e, !1, (e) => {
+		Ie ||= new TextEncoder(), t(Ie.encode(e));
 	});
 }
 //#endregion
 //#region node_modules/engine.io-parser/build/esm/contrib/base64-arraybuffer.js
-var ze = "ABCDEFGHIJKLMNOPQRSTUVWXYZabcdefghijklmnopqrstuvwxyz0123456789+/", Be = typeof Uint8Array > "u" ? [] : new Uint8Array(256);
-for (let e = 0; e < 64; e++) Be[ze.charCodeAt(e)] = e;
-var D = (e) => {
+var Re = "ABCDEFGHIJKLMNOPQRSTUVWXYZabcdefghijklmnopqrstuvwxyz0123456789+/", ze = typeof Uint8Array > "u" ? [] : new Uint8Array(256);
+for (let e = 0; e < 64; e++) ze[Re.charCodeAt(e)] = e;
+var O = (e) => {
 	let t = e.length * .75, n = e.length, r, i = 0, a, o, s, c;
 	e[e.length - 1] === "=" && (t--, e[e.length - 2] === "=" && t--);
 	let l = new ArrayBuffer(t), u = new Uint8Array(l);
-	for (r = 0; r < n; r += 4) a = Be[e.charCodeAt(r)], o = Be[e.charCodeAt(r + 1)], s = Be[e.charCodeAt(r + 2)], c = Be[e.charCodeAt(r + 3)], u[i++] = a << 2 | o >> 4, u[i++] = (o & 15) << 4 | s >> 2, u[i++] = (s & 3) << 6 | c & 63;
+	for (r = 0; r < n; r += 4) a = ze[e.charCodeAt(r)], o = ze[e.charCodeAt(r + 1)], s = ze[e.charCodeAt(r + 2)], c = ze[e.charCodeAt(r + 3)], u[i++] = a << 2 | o >> 4, u[i++] = (o & 15) << 4 | s >> 2, u[i++] = (s & 3) << 6 | c & 63;
 	return l;
-}, Ve = typeof ArrayBuffer == "function", He = (e, t) => {
+}, Be = typeof ArrayBuffer == "function", Ve = (e, t) => {
 	if (typeof e != "string") return {
 		type: "message",
-		data: We(e, t)
+		data: Ue(e, t)
 	};
 	let n = e.charAt(0);
 	return n === "b" ? {
 		type: "message",
-		data: Ue(e.substring(1), t)
-	} : ke[n] ? e.length > 1 ? {
-		type: ke[n],
+		data: He(e.substring(1), t)
+	} : Oe[n] ? e.length > 1 ? {
+		type: Oe[n],
 		data: e.substring(1)
-	} : { type: ke[n] } : Ae;
-}, Ue = (e, t) => Ve ? We(D(e), t) : {
+	} : { type: Oe[n] } : ke;
+}, He = (e, t) => Be ? Ue(O(e), t) : {
 	base64: !0,
 	data: e
-}, We = (e, t) => {
+}, Ue = (e, t) => {
 	switch (t) {
 		case "blob": return e instanceof Blob ? e : new Blob([e]);
 		default: return e instanceof ArrayBuffer ? e : e.buffer;
 	}
-}, Ge = "", Ke = (e, t) => {
+}, We = "", Ge = (e, t) => {
 	let n = e.length, r = Array(n), i = 0;
 	e.forEach((e, a) => {
-		Pe(e, !1, (e) => {
-			r[a] = e, ++i === n && t(r.join(Ge));
+		Ne(e, !1, (e) => {
+			r[a] = e, ++i === n && t(r.join(We));
 		});
 	});
-}, qe = (e, t) => {
-	let n = e.split(Ge), r = [];
+}, Ke = (e, t) => {
+	let n = e.split(We), r = [];
 	for (let e = 0; e < n.length; e++) {
-		let i = He(n[e], t);
+		let i = Ve(n[e], t);
 		if (r.push(i), i.type === "error") break;
 	}
 	return r;
 };
-function Je() {
+function qe() {
 	return new TransformStream({ transform(e, t) {
-		Re(e, (n) => {
+		Le(e, (n) => {
 			let r = n.length, i;
 			if (r < 126) i = new Uint8Array(1), new DataView(i.buffer).setUint8(0, r);
 			else if (r < 65536) {
@@ -447,44 +453,44 @@ function Je() {
 		});
 	} });
 }
-var Ye;
-function Xe(e) {
+var Je;
+function Ye(e) {
 	return e.reduce((e, t) => e + t.length, 0);
 }
-function O(e, t) {
+function Xe(e, t) {
 	if (e[0].length === t) return e.shift();
 	let n = new Uint8Array(t), r = 0;
 	for (let i = 0; i < t; i++) n[i] = e[0][r++], r === e[0].length && (e.shift(), r = 0);
 	return e.length && r < e[0].length && (e[0] = e[0].slice(r)), n;
 }
 function Ze(e, t) {
-	Ye ||= new TextDecoder();
+	Je ||= new TextDecoder();
 	let n = [], r = 0, i = -1, a = !1;
 	return new TransformStream({ transform(o, s) {
 		for (n.push(o);;) {
 			if (r === 0) {
-				if (Xe(n) < 1) break;
-				let e = O(n, 1);
+				if (Ye(n) < 1) break;
+				let e = Xe(n, 1);
 				a = (e[0] & 128) == 128, i = e[0] & 127, r = i < 126 ? 3 : i === 126 ? 1 : 2;
 			} else if (r === 1) {
-				if (Xe(n) < 2) break;
-				let e = O(n, 2);
+				if (Ye(n) < 2) break;
+				let e = Xe(n, 2);
 				i = new DataView(e.buffer, e.byteOffset, e.length).getUint16(0), r = 3;
 			} else if (r === 2) {
-				if (Xe(n) < 8) break;
-				let e = O(n, 8), t = new DataView(e.buffer, e.byteOffset, e.length), a = t.getUint32(0);
+				if (Ye(n) < 8) break;
+				let e = Xe(n, 8), t = new DataView(e.buffer, e.byteOffset, e.length), a = t.getUint32(0);
 				if (a > 2 ** 21 - 1) {
-					s.enqueue(Ae);
+					s.enqueue(ke);
 					break;
 				}
 				i = a * 2 ** 32 + t.getUint32(4), r = 3;
 			} else {
-				if (Xe(n) < i) break;
-				let e = O(n, i);
-				s.enqueue(He(a ? e : Ye.decode(e), t)), r = 0;
+				if (Ye(n) < i) break;
+				let e = Xe(n, i);
+				s.enqueue(Ve(a ? e : Je.decode(e), t)), r = 0;
 			}
 			if (i === 0 || i > e) {
-				s.enqueue(Ae);
+				s.enqueue(ke);
 				break;
 			}
 		}
@@ -594,7 +600,7 @@ var ut = class extends Error {
 		this.readyState = "open", this.writable = !0, super.emitReserved("open");
 	}
 	onData(e) {
-		let t = He(e, this.socket.binaryType);
+		let t = Ve(e, this.socket.binaryType);
 		this.onPacket(t);
 	}
 	onPacket(e) {
@@ -646,7 +652,7 @@ var ut = class extends Error {
 		this._polling = !0, this.doPoll(), this.emitReserved("poll");
 	}
 	onData(e) {
-		qe(e, this.socket.binaryType).forEach((e) => {
+		Ke(e, this.socket.binaryType).forEach((e) => {
 			if (this.readyState === "opening" && e.type === "open" && this.onOpen(), e.type === "close") return this.onClose({ description: "transport closed by the server" }), !1;
 			this.onPacket(e);
 		}), this.readyState !== "closed" && (this._polling = !1, this.emitReserved("pollComplete"), this.readyState === "open" && this._poll());
@@ -658,7 +664,7 @@ var ut = class extends Error {
 		this.readyState === "open" ? e() : this.once("open", e);
 	}
 	write(e) {
-		this.writable = !1, Ke(e, (e) => {
+		this.writable = !1, Ge(e, (e) => {
 			this.doWrite(e, () => {
 				this.writable = !0, this.emitReserved("drain");
 			});
@@ -814,7 +820,7 @@ var St = typeof navigator < "u" && typeof navigator.product == "string" && navig
 		this.writable = !1;
 		for (let t = 0; t < e.length; t++) {
 			let n = e[t], r = t === e.length - 1;
-			Pe(n, this.supportsBinary, (e) => {
+			Ne(n, this.supportsBinary, (e) => {
 				try {
 					this.doWrite(n, e);
 				} catch {}
@@ -856,7 +862,7 @@ var St = typeof navigator < "u" && typeof navigator.product == "string" && navig
 				this.onError("webtransport error", e);
 			}), this._transport.ready.then(() => {
 				this._transport.createBidirectionalStream().then((e) => {
-					let t = Ze(2 ** 53 - 1, this.socket.binaryType), n = e.readable.pipeThrough(t).getReader(), r = Je();
+					let t = Ze(2 ** 53 - 1, this.socket.binaryType), n = e.readable.pipeThrough(t).getReader(), r = qe();
 					r.readable.pipeTo(e.writable), this._writer = r.writable.getWriter();
 					let i = () => {
 						n.read().then(({ done: e, value: t }) => {
@@ -2552,7 +2558,7 @@ function tr({ siteId: e, config: t, children: n, language: r = "en" }) {
 	let i = f(() => e ? {
 		...t || {},
 		siteId: e
-	} : t || null, [e, t]), [a, s] = m(0), [l, u] = m("booting"), [d, h] = m(null), [_, v] = m(null), [y, b] = m(""), [x, S] = m([]), [C, w] = m(ye().isOpen), [T, te] = m(ye().activeScreen), [ne, re] = m(ye().isHumanHandled), [E, se] = m(ye().agentName), [ce, fe] = m(ye().agentHeadshot), [pe, me] = m(() => xe(i?.siteId)), [he, Ce] = m(!1), [we, Oe] = m(!1), [ke, Ae] = m("idle"), [je, Me] = m(!1), [Ne, Pe] = m(!1), [Fe, Ie] = m(""), [Le, Re] = m(!1), [ze, Be] = m(!1), [D, Ve] = m(null), [He, Ue] = m(null), [We, Ge] = m("idle"), [Ke, qe] = m(null), [Je, Ye] = m(!1), [Xe, O] = m(""), Ze = p(!1), k = p(null), A = p(null), j = p(""), Qe = p(null), $e = p(null), et = p(null), tt = p(null), nt = p(null), rt = p([]), it = p(null), at = p(null), ot = p(null), st = p(!1), ct = p(!1), lt = p(""), ut = p(E), dt = p([]), ft = p(!1), pt = p({
+	} : t || null, [e, t]), [a, s] = m(0), [l, u] = m("booting"), [d, h] = m(null), [_, v] = m(null), [y, b] = m(""), [x, S] = m([]), [C, w] = m(ye().isOpen), [T, te] = m(ye().activeScreen), [ne, re] = m(ye().isHumanHandled), [E, se] = m(ye().agentName), [ce, fe] = m(ye().agentHeadshot), [pe, me] = m(() => xe(i?.siteId)), [he, Ce] = m(!1), [we, D] = m(!1), [Oe, ke] = m("idle"), [Ae, je] = m(!1), [Me, Ne] = m(!1), [Pe, Fe] = m(""), [Ie, Le] = m(!1), [Re, ze] = m(!1), [O, Be] = m(null), [Ve, He] = m(null), [Ue, We] = m("idle"), [Ge, Ke] = m(null), [qe, Je] = m(!1), [Ye, Xe] = m(""), Ze = p(!1), k = p(null), A = p(null), j = p(""), Qe = p(null), $e = p(null), et = p(null), tt = p(null), nt = p(null), rt = p([]), it = p(null), at = p(null), ot = p(null), st = p(!1), ct = p(!1), lt = p(""), ut = p(E), dt = p([]), ft = p(!1), pt = p({
 		notifyRouteChange: () => {},
 		cleanup: () => {}
 	}), mt = o((e = {}) => {
@@ -2563,12 +2569,12 @@ function tr({ siteId: e, config: t, children: n, language: r = "en" }) {
 		return Number.isFinite(t) && t > 0 ? t : ae;
 	}, [i, _]);
 	c(() => {
-		Qe.current = D;
-	}, [D]), c(() => {
+		Qe.current = O;
+	}, [O]), c(() => {
 		ut.current = E;
 	}, [E]);
 	let gt = () => {
-		O("");
+		Xe("");
 	}, _t = o(() => {
 		ot.current &&= (window.clearTimeout(ot.current), null);
 	}, []), vt = (e) => {
@@ -2589,7 +2595,7 @@ function tr({ siteId: e, config: t, children: n, language: r = "en" }) {
 			hasLocalStream: !!et.current,
 			hasRemoteAudio: !!tt.current,
 			queuedIceCount: rt.current.length
-		}), $e.current &&= ($e.current.close(), null), et.current &&= (et.current.getTracks().forEach((e) => e.stop()), null), tt.current &&= (tt.current.srcObject = null, tt.current.remove(), null), _t(), nt.current = null, rt.current = [], it.current = null, at.current = null, st.current = !1, Ye(!1), Ve(null), Ue(null), Ge("idle"), qe(null), console.log("[FlowEngageCall] cleanup:complete", {
+		}), $e.current &&= ($e.current.close(), null), et.current &&= (et.current.getTracks().forEach((e) => e.stop()), null), tt.current &&= (tt.current.srcObject = null, tt.current.remove(), null), _t(), nt.current = null, rt.current = [], it.current = null, at.current = null, st.current = !1, Je(!1), Be(null), He(null), We("idle"), Ke(null), console.log("[FlowEngageCall] cleanup:complete", {
 			reason: e,
 			chatId: j.current
 		});
@@ -2623,11 +2629,11 @@ function tr({ siteId: e, config: t, children: n, language: r = "en" }) {
 				isAcceptingHere: t,
 				isAlreadyActive: n,
 				isIncomingHere: r
-			}), _t(), Ve(null), t || n) {
-				it.current = e.callId, Ue(e.callId), Ge((e) => e === "connected" ? e : "connecting"), w(!0);
+			}), _t(), Be(null), t || n) {
+				it.current = e.callId, He(e.callId), We((e) => e === "connected" ? e : "connecting"), w(!0);
 				return;
 			}
-			Ge("idle");
+			We("idle");
 		}
 	}, St = (e = {}) => {
 		if (!e.callId) return;
@@ -2644,7 +2650,7 @@ function tr({ siteId: e, config: t, children: n, language: r = "en" }) {
 				yt();
 				return;
 			}
-			at.current = null, nt.current = null, rt.current = [], Ve(null), Ge("idle");
+			at.current = null, nt.current = null, rt.current = [], Be(null), We("idle");
 		}
 	}, Ct = async (e = {}) => {
 		let t = $e.current, n = k.current, r = e.sdpOffer || e.offer?.sdp;
@@ -2756,19 +2762,19 @@ function tr({ siteId: e, config: t, children: n, language: r = "en" }) {
 					siteId: t.siteId
 				});
 				k.current = d, d.on("connect", () => {
-					console.log("[FlowEngageProvider] socket connected"), Ae("connected");
+					console.log("[FlowEngageProvider] socket connected"), ke("connected");
 				}), d.on("disconnect", () => {
-					console.log("[FlowEngageProvider] socket disconnected"), Ae("disconnected");
+					console.log("[FlowEngageProvider] socket disconnected"), ke("disconnected");
 				}), d.on("aiTyping", () => {
-					console.log("[FlowEngageProvider] received aiTyping", { chatId: j.current }), Oe(!0);
+					console.log("[FlowEngageProvider] received aiTyping", { chatId: j.current }), D(!0);
 				}), d.on("ai:typing", () => {
-					console.log("[FlowEngageProvider] received ai:typing", { chatId: j.current }), Oe(!0);
+					console.log("[FlowEngageProvider] received ai:typing", { chatId: j.current }), D(!0);
 				}), d.on("messageReceived", (e) => {
 					let t = e.message || e, n = {
 						...t,
 						message: Jn(t.message)
 					};
-					Oe(!1), Ce(!1), S((e) => [...e.filter((e) => !e.isPending), {
+					D(!1), Ce(!1), S((e) => [...e.filter((e) => !e.isPending), {
 						...n,
 						isPending: !1,
 						id: n.messageId || `${n.sender}-${Date.now()}-${Math.random()}`
@@ -2786,7 +2792,7 @@ function tr({ siteId: e, config: t, children: n, language: r = "en" }) {
 						...t,
 						message: Jn(t.message)
 					};
-					Oe(!1), (n.sender === "agent" || n.agent_name || n.sender === "ai" || n.sender === "bot") && Ce(!1), S((e) => n.sender === "bot" || n.sender === "ai" ? [...e, {
+					D(!1), (n.sender === "agent" || n.agent_name || n.sender === "ai" || n.sender === "bot") && Ce(!1), S((e) => n.sender === "bot" || n.sender === "ai" ? [...e, {
 						...n,
 						isPending: !1,
 						id: n.messageId || `${n.sender}-${Date.now()}-${Math.random()}`
@@ -2834,7 +2840,7 @@ function tr({ siteId: e, config: t, children: n, language: r = "en" }) {
 					}));
 				};
 				d.on("agent:joined", f), d.on("agentJoined", f), d.on("agent:left", p), d.on("agentLeft", p), d.on("conversationEnded", (e) => {
-					Be(!0);
+					ze(!0);
 					let t = e?.message || "This conversation has ended. Thank you for reaching out!";
 					S((e) => [...e, {
 						id: `conversation-ended-${Date.now()}`,
@@ -2845,9 +2851,9 @@ function tr({ siteId: e, config: t, children: n, language: r = "en" }) {
 					}]);
 				}), d.on("chat:history_update", (e) => {
 					let t = Yn(e.chat_history || []);
-					S(t), t.length === 0 && (Be(!1), re(!1), te("ai"), Oe(!1), Ce(!1));
+					S(t), t.length === 0 && (ze(!1), re(!1), te("ai"), D(!1), Ce(!1));
 				}), d.on("conversation:reset", () => {
-					S([]), Be(!1), re(!1), te("ai"), Oe(!1), Ce(!1);
+					S([]), ze(!1), re(!1), te("ai"), D(!1), Ce(!1);
 				}), d.on("typing:start", (e) => {
 					console.log("[FlowEngageProvider] received typing:start", {
 						chatId: e?.chatId || j.current,
@@ -2869,12 +2875,12 @@ function tr({ siteId: e, config: t, children: n, language: r = "en" }) {
 						callId: e.callId,
 						chatId: j.current,
 						agentName: t
-					}), gt(), _t(), st.current = !1, Ve({
+					}), gt(), _t(), st.current = !1, Be({
 						callId: e.callId,
 						from: e.from || "owner",
 						agentId: e.agentId || null,
 						agentName: t
-					}), se((e) => $n([t, e], "Agent")), Ge("incoming"), qe(null), w(!0);
+					}), se((e) => $n([t, e], "Agent")), We("incoming"), Ke(null), w(!0);
 				}), d.on("call:offer", async (e = {}) => {
 					console.log("[FlowEngageProvider] received call:offer", {
 						callId: e.callId,
@@ -2965,24 +2971,24 @@ function tr({ siteId: e, config: t, children: n, language: r = "en" }) {
 						isPendingOfferHere: r,
 						isIncomingHere: i
 					}), !t && !n && !r) {
-						i && (Ve(null), Ge("idle"));
+						i && (Be(null), We("idle"));
 						return;
 					}
-					st.current = !0, at.current = null, it.current = e.callId, Ue(e.callId), Ve(null), Ge("connected"), qe(e.connectedAt || (/* @__PURE__ */ new Date()).toISOString()), w(!0);
+					st.current = !0, at.current = null, it.current = e.callId, He(e.callId), Be(null), We("connected"), Ke(e.connectedAt || (/* @__PURE__ */ new Date()).toISOString()), w(!0);
 				}), d.on("call:unavailable", (e = {}) => {
 					console.warn("[FlowEngageCall] socket:event call:unavailable", {
 						chatId: e.chatId || j.current,
 						callId: e.callId,
 						reason: e.reason || e.message || null,
 						raw: e
-					}), yt("socket:call_unavailable"), O(Xn(e, "This visitor is not available for a call right now.")), w(!0);
+					}), yt("socket:call_unavailable"), Xe(Xn(e, "This visitor is not available for a call right now.")), w(!0);
 				}), d.on("call:error", (e = {}) => {
 					console.error("[FlowEngageCall] socket:event call:error", {
 						chatId: e.chatId || j.current,
 						callId: e.callId,
 						reason: e.reason || e.message || null,
 						raw: e
-					}), yt("socket:call_error"), O(Xn(e, "We couldn't connect the call right now.")), w(!0);
+					}), yt("socket:call_error"), Xe(Xn(e, "We couldn't connect the call right now.")), w(!0);
 				}), d.on("visitor:navigate", async ({ url: e, section: t, highlight: n } = {}) => {
 					console.log("[FlowEngageProvider] visitor:navigate DISABLED — ignoring navigation to", e, {
 						section: t,
@@ -3020,11 +3026,11 @@ function tr({ siteId: e, config: t, children: n, language: r = "en" }) {
 		r,
 		a
 	]), c(() => () => {
-		if (Le && !ft.current && dt.current.length > 0) {
+		if (Ie && !ft.current && dt.current.length > 0) {
 			let e = j.current, t = dt.current, n = A.current;
 			n && e && t.length > 0 && (console.log("[FlowEngageProvider] safety-net: syncing voice transcript on unmount"), n.beaconSyncVoice(e, t) || n.syncVoice(e, t).catch(() => {}), ft.current = !0);
 		}
-	}, [Le, _]), c(() => {
+	}, [Ie, _]), c(() => {
 		if (!A.current || !y || l !== "ready") return;
 		let e = window.setInterval(async () => {
 			try {
@@ -3039,9 +3045,9 @@ function tr({ siteId: e, config: t, children: n, language: r = "en" }) {
 		mt
 	]);
 	let wt = async () => {
-		if (!(!D?.callId || !A.current || !k.current || !y)) {
-			gt(), at.current = D.callId, _t(), console.log("[FlowEngageProvider] acceptCall started", {
-				callId: D?.callId,
+		if (!(!O?.callId || !A.current || !k.current || !y)) {
+			gt(), at.current = O.callId, _t(), console.log("[FlowEngageProvider] acceptCall started", {
+				callId: O?.callId,
 				chatId: y,
 				socketConnected: !!k.current?.connected,
 				hasPendingOffer: !!nt.current
@@ -3049,7 +3055,7 @@ function tr({ siteId: e, config: t, children: n, language: r = "en" }) {
 			try {
 				let e = await navigator.mediaDevices.getUserMedia({ audio: !0 });
 				console.log("[FlowEngageProvider] microphone stream acquired", {
-					callId: D.callId,
+					callId: O.callId,
 					chatId: y,
 					trackCount: e.getTracks().length
 				}), et.current = e;
@@ -3062,28 +3068,28 @@ function tr({ siteId: e, config: t, children: n, language: r = "en" }) {
 				}
 				let n = new RTCPeerConnection({ iceServers: t });
 				$e.current = n, console.log("[FlowEngageCall] peer-connection:created", {
-					callId: D.callId,
+					callId: O.callId,
 					chatId: y,
 					iceServers: 1
 				}), n.onconnectionstatechange = () => {
 					let e = n.connectionState;
 					if (console.log("[FlowEngageProvider] peer connection state changed", {
-						callId: D.callId,
+						callId: O.callId,
 						chatId: y,
 						connectionState: e,
 						iceConnectionState: n.iceConnectionState,
 						signalingState: n.signalingState
 					}), e === "connected") {
 						let e = (/* @__PURE__ */ new Date()).toISOString();
-						Ge("connected"), qe((t) => t || e), bt(e);
+						We("connected"), Ke((t) => t || e), bt(e);
 						return;
 					}
 					if (e === "connecting") {
-						Ge((e) => e === "connected" ? e : "connecting");
+						We((e) => e === "connected" ? e : "connecting");
 						return;
 					}
 					(e === "failed" || e === "disconnected" || e === "closed") && console.warn("[FlowEngageCall] peer-connection:terminal-state", {
-						callId: D.callId,
+						callId: O.callId,
 						chatId: y,
 						connectionState: e,
 						iceConnectionState: n.iceConnectionState,
@@ -3092,22 +3098,22 @@ function tr({ siteId: e, config: t, children: n, language: r = "en" }) {
 				}, n.oniceconnectionstatechange = () => {
 					let e = n.iceConnectionState;
 					if (console.log("[FlowEngageProvider] ICE connection state changed", {
-						callId: D.callId,
+						callId: O.callId,
 						chatId: y,
 						iceConnectionState: e,
 						connectionState: n.connectionState,
 						signalingState: n.signalingState
 					}), e === "connected" || e === "completed") {
 						let e = (/* @__PURE__ */ new Date()).toISOString();
-						Ge("connected"), qe((t) => t || e), bt(e);
+						We("connected"), Ke((t) => t || e), bt(e);
 						return;
 					}
 					if (e === "checking" || e === "new") {
-						Ge((e) => e === "connected" ? e : "connecting");
+						We((e) => e === "connected" ? e : "connecting");
 						return;
 					}
 					(e === "failed" || e === "disconnected" || e === "closed") && console.warn("[FlowEngageCall] ice-connection:terminal-state", {
-						callId: D.callId,
+						callId: O.callId,
 						chatId: y,
 						iceConnectionState: e,
 						connectionState: n.connectionState,
@@ -3115,7 +3121,7 @@ function tr({ siteId: e, config: t, children: n, language: r = "en" }) {
 					});
 				}, n.onsignalingstatechange = () => {
 					console.log("[FlowEngageCall] signaling-state:changed", {
-						callId: D.callId,
+						callId: O.callId,
 						chatId: y,
 						signalingState: n.signalingState,
 						connectionState: n.connectionState,
@@ -3123,13 +3129,13 @@ function tr({ siteId: e, config: t, children: n, language: r = "en" }) {
 					});
 				}, n.onicegatheringstatechange = () => {
 					console.log("[FlowEngageCall] ice-gathering-state:changed", {
-						callId: D.callId,
+						callId: O.callId,
 						chatId: y,
 						iceGatheringState: n.iceGatheringState
 					});
 				}, e.getTracks().forEach((t) => {
 					console.log("[FlowEngageCall] local-track:added", {
-						callId: D.callId,
+						callId: O.callId,
 						chatId: y,
 						kind: t.kind,
 						enabled: t.enabled,
@@ -3140,7 +3146,7 @@ function tr({ siteId: e, config: t, children: n, language: r = "en" }) {
 				}), n.onicecandidate = (e) => {
 					if (!e.candidate || !k.current?.connected) {
 						console.log("[FlowEngageProvider] local ICE candidate skipped", {
-							callId: D.callId,
+							callId: O.callId,
 							chatId: y,
 							hasCandidate: !!e.candidate,
 							socketConnected: !!k.current?.connected
@@ -3149,11 +3155,11 @@ function tr({ siteId: e, config: t, children: n, language: r = "en" }) {
 					}
 					let t = e.candidate;
 					console.log("[FlowEngageProvider] emitting local ICE candidate", {
-						callId: D.callId,
+						callId: O.callId,
 						chatId: y,
 						candidate: Qn(t)
 					}), k.current.emit("call:ice-candidate", {
-						callId: D.callId,
+						callId: O.callId,
 						candidate: t.candidate,
 						sdpMid: t.sdpMid,
 						sdpMLineIndex: t.sdpMLineIndex,
@@ -3162,13 +3168,13 @@ function tr({ siteId: e, config: t, children: n, language: r = "en" }) {
 					});
 				}, n.ontrack = (e) => {
 					console.log("[FlowEngageProvider] remote audio track received", {
-						callId: D.callId,
+						callId: O.callId,
 						chatId: y,
 						streamCount: e.streams?.length || 0
 					});
 					let [t] = e.streams || [], [n] = t?.getAudioTracks?.() || [];
 					if (console.log("[FlowEngageCall] remote-track:details", {
-						callId: D.callId,
+						callId: O.callId,
 						chatId: y,
 						trackKind: e.track?.kind || null,
 						trackEnabled: e.track?.enabled ?? null,
@@ -3186,24 +3192,24 @@ function tr({ siteId: e, config: t, children: n, language: r = "en" }) {
 						let e = document.createElement("audio");
 						e.id = "flowengage-remote-audio", e.autoplay = !0, e.playsInline = !0, e.onplay = () => {
 							console.log("[FlowEngageCall] remote-audio:onplay", {
-								callId: D.callId,
+								callId: O.callId,
 								chatId: y
 							});
 						}, e.onpause = () => {
 							console.warn("[FlowEngageCall] remote-audio:onpause", {
-								callId: D.callId,
+								callId: O.callId,
 								chatId: y,
 								currentTime: e.currentTime
 							});
 						}, e.onended = () => {
 							console.warn("[FlowEngageCall] remote-audio:onended", {
-								callId: D.callId,
+								callId: O.callId,
 								chatId: y,
 								currentTime: e.currentTime
 							});
 						}, e.onerror = (t) => {
 							console.error("[FlowEngageCall] remote-audio:onerror", {
-								callId: D.callId,
+								callId: O.callId,
 								chatId: y,
 								error: e.error ? {
 									code: e.error.code,
@@ -3214,16 +3220,16 @@ function tr({ siteId: e, config: t, children: n, language: r = "en" }) {
 						}, tt.current = e, document.body.appendChild(e);
 					}
 					tt.current.srcObject = e.streams[0];
-					let r = D?.callId, i = r && (at.current === r || it.current === r);
+					let r = O?.callId, i = r && (at.current === r || it.current === r);
 					if (!st.current && i) {
 						let e = (/* @__PURE__ */ new Date()).toISOString();
-						Ge("connected"), qe((t) => t || e), it.current = r, Ue(r), bt(e);
+						We("connected"), Ke((t) => t || e), it.current = r, He(r), bt(e);
 					}
 					tt.current.srcObject = t || null;
 					let a = tt.current.play?.();
 					a?.catch && a.catch((e) => {
 						console.error("[FlowEngageCall] remote-audio:play-failed", {
-							callId: D.callId,
+							callId: O.callId,
 							chatId: y,
 							message: e?.message,
 							name: e?.name,
@@ -3233,72 +3239,72 @@ function tr({ siteId: e, config: t, children: n, language: r = "en" }) {
 				};
 				let r = nt.current;
 				r && (console.log("[FlowEngageProvider] found pending remote offer during accept", {
-					callId: r.callId || D.callId,
+					callId: r.callId || O.callId,
 					chatId: y
 				}), await Ct({
 					...r,
-					callId: r.callId || D.callId
-				})), await A.current.acceptCall(D.callId, y), console.log("[FlowEngageProvider] acceptCall API succeeded", {
-					callId: D.callId,
+					callId: r.callId || O.callId
+				})), await A.current.acceptCall(O.callId, y), console.log("[FlowEngageProvider] acceptCall API succeeded", {
+					callId: O.callId,
 					chatId: y
-				}), it.current = D.callId, Ue(D.callId), Ge((e) => e === "connected" || st.current ? "connected" : "connecting"), Ve(null), w(!0);
+				}), it.current = O.callId, He(O.callId), We((e) => e === "connected" || st.current ? "connected" : "connecting"), Be(null), w(!0);
 			} catch (e) {
 				if (console.error("[FlowEngageProvider] acceptCall failed", e), at.current = null, yt("accept_call_failed"), e?.status === 404 || e?.status === 409 || e?.status === 422) {
-					O(Xn(e, "This visitor call is no longer available."));
+					Xe(Xn(e, "This visitor call is no longer available."));
 					return;
 				}
 				if (e?.name === "NotAllowedError" || e?.name === "PermissionDeniedError") {
 					try {
-						await A.current.rejectCall(D.callId, y);
+						await A.current.rejectCall(O.callId, y);
 					} catch (e) {
 						console.error("[FlowEngageProvider] failed to reject call after microphone denial", e);
 					}
-					O("Microphone access was denied. Please allow microphone access to accept the call.");
+					Xe("Microphone access was denied. Please allow microphone access to accept the call.");
 					return;
 				}
-				O("We couldn't connect the call right now. Please try again.");
+				Xe("We couldn't connect the call right now. Please try again.");
 			}
 		}
 	}, Tt = async () => {
-		if (!D?.callId || !A.current || !y) {
+		if (!O?.callId || !A.current || !y) {
 			yt("reject_call_without_server_context");
 			return;
 		}
 		_t(), gt();
 		try {
-			await A.current.rejectCall(D.callId, y);
+			await A.current.rejectCall(O.callId, y);
 		} catch (e) {
-			console.error("[FlowEngageProvider] rejectCall failed", e), O(Xn(e, "We couldn't decline the call cleanly."));
+			console.error("[FlowEngageProvider] rejectCall failed", e), Xe(Xn(e, "We couldn't decline the call cleanly."));
 		} finally {
 			yt("reject_call_finally");
 		}
 	}, Et = p(Tt);
 	Et.current = Tt, c(() => {
-		if (!D?.callId || He) {
+		if (!O?.callId || Ve) {
 			_t();
 			return;
 		}
-		let e = D.callId;
+		let e = O.callId;
 		return _t(), ot.current = window.setTimeout(() => {
 			Qe.current?.callId === e && at.current !== e && it.current !== e && Et.current();
 		}, oe), () => {
 			ot.current &&= (window.clearTimeout(ot.current), null);
 		};
 	}, [
-		He,
+		Ve,
 		_t,
-		D?.callId
+		O?.callId
 	]);
 	let Dt = async () => {
-		if (!He || !A.current || !y) {
+		if (!Ve || !A.current || !y) {
 			yt("end_call_without_server_context");
 			return;
 		}
 		gt();
 		try {
-			await A.current.endWebRTCCall(He, y);
+			await A.current.endWebRTCCall(Ve, y);
 		} catch (e) {
-			console.error("[FlowEngageProvider] endWebRTCCall failed", e), O(Xn(e, "The call ended locally, but the server could not be updated."));
+			console.error("[FlowEngageProvider] endWebRTCCall failed", e), Xe(Xn(e, "The call ended locally, but the server could not be updated."));
 		} finally {
 			yt("end_call_finally");
 		}
@@ -3308,13 +3314,13 @@ function tr({ siteId: e, config: t, children: n, language: r = "en" }) {
 			console.warn("[FlowEngageProvider] no local audio tracks available for mute");
 			return;
 		}
-		let r = !Je;
+		let r = !qe;
 		n.forEach((e) => {
 			e.enabled = !r;
 		}), console.log("[FlowEngageProvider] toggled local mute", {
 			nextMuted: r,
 			trackCount: n.length
-		}), Ye(r);
+		}), Je(r);
 	}, kt = async (e = {}) => {
 		let t = e.notifyChatInitiated === !0;
 		if (w(!0), !(!t || !A.current || !y || typeof window > "u")) {
@@ -3393,7 +3399,7 @@ function tr({ siteId: e, config: t, children: n, language: r = "en" }) {
 			text: t
 		}));
 	}, Pt = async (e, t = "", n = null, i = {}) => {
-		if (!(typeof e == "string" && e.trim()) || !A.current || !y || l !== "ready" || ze) return;
+		if (!(typeof e == "string" && e.trim()) || !A.current || !y || l !== "ready" || Re) return;
 		Mt();
 		let a = `pending-user-${Date.now()}`, o = {
 			id: a,
@@ -3422,19 +3428,19 @@ function tr({ siteId: e, config: t, children: n, language: r = "en" }) {
 			});
 			return;
 		}
-		Me(!0);
+		je(!0);
 		try {
 			let a = await A.current.sendAiMessage(y, e, r, t, {
 				...n || {},
 				...pe ? { email: pe } : {}
 			}, i), o = a.chat_history || [];
-			[...o].reverse().find((e) => e.sender === "bot" || e.sender === "assistant"), S(Yn(o)), re(!!a.is_human_handled), te(a.is_human_handled ? "agent" : "ai"), Oe(!1), await A.current.updateChatStatus(y, "messageSent");
+			[...o].reverse().find((e) => e.sender === "bot" || e.sender === "assistant"), S(Yn(o)), re(!!a.is_human_handled), te(a.is_human_handled ? "agent" : "ai"), D(!1), await A.current.updateChatStatus(y, "messageSent");
 		} catch (e) {
-			S((e) => e.filter((e) => e.id !== a)), Oe(!1), e.status === 429 ? (Pe(!0), Ie(e.message), window.setTimeout(() => {
-				Pe(!1), Ie("");
+			S((e) => e.filter((e) => e.id !== a)), D(!1), e.status === 429 ? (Ne(!0), Fe(e.message), window.setTimeout(() => {
+				Ne(!1), Fe("");
 			}, ie)) : h(e);
 		} finally {
-			Me(!1);
+			je(!1);
 		}
 	}, Ft = async (e) => {
 		if (!A.current || !e) throw Error("Upload is unavailable right now.");
@@ -3447,12 +3453,12 @@ function tr({ siteId: e, config: t, children: n, language: r = "en" }) {
 			} catch (e) {
 				console.error("[FlowEngageProvider] setVoiceMode failed", e);
 			}
-			Re(e), e && (ft.current = !1);
+			Le(e), e && (ft.current = !1);
 		}
 	}, Lt = async (e) => {
 		if (ft.current) return;
 		if (ft.current = !0, !A.current || !y || !e?.length) {
-			Re(!1);
+			Le(!1);
 			return;
 		}
 		let t = () => {
@@ -3476,11 +3482,11 @@ function tr({ siteId: e, config: t, children: n, language: r = "en" }) {
 		} catch {
 			t();
 		} finally {
-			Re(!1);
+			Le(!1);
 		}
 	}, Rt = async () => {
 		if (!(!A.current || !y)) {
-			Le && !ft.current && dt.current.length > 0 && await Lt(dt.current);
+			Ie && !ft.current && dt.current.length > 0 && await Lt(dt.current);
 			try {
 				await A.current.endConversation(y);
 			} catch {
@@ -3488,7 +3494,7 @@ function tr({ siteId: e, config: t, children: n, language: r = "en" }) {
 					await A.current.updateChatStatus(y, "ended");
 				} catch {}
 			}
-			Be(!0), S((e) => [...e, {
+			ze(!0), S((e) => [...e, {
 				id: `conversation-ended-${Date.now()}`,
 				sender: "system",
 				message: "This conversation has ended. Thank you for reaching out!",
@@ -3498,15 +3504,15 @@ function tr({ siteId: e, config: t, children: n, language: r = "en" }) {
 		}
 	};
 	c(() => {
-		if (We !== "connected" || !He || !y || !Ke || !ht) return;
-		let e = new Date(Ke).getTime(), t = Number.isFinite(e) ? Date.now() - e : 0, n = Math.max(0, ht * 1e3 - t), r = window.setTimeout(() => {
-			O("The call ended because it reached the time limit."), Dt();
+		if (Ue !== "connected" || !Ve || !y || !Ge || !ht) return;
+		let e = new Date(Ge).getTime(), t = Number.isFinite(e) ? Date.now() - e : 0, n = Math.max(0, ht * 1e3 - t), r = window.setTimeout(() => {
+			Xe("The call ended because it reached the time limit."), Dt();
 		}, n);
 		return () => window.clearTimeout(r);
 	}, [
-		He,
-		Ke,
-		We,
+		Ve,
+		Ge,
+		Ue,
 		y,
 		Dt,
 		ht
@@ -3527,7 +3533,7 @@ function tr({ siteId: e, config: t, children: n, language: r = "en" }) {
 	}, []);
 	let zt = o(() => {
 		let e = i?.siteId;
-		_e(e), Ze.current = !0, k.current?.disconnect(), S([]), b(""), j.current = "", Be(!1), re(!1), se(null), fe(null), s((e) => e + 1);
+		_e(e), Ze.current = !0, k.current?.disconnect(), S([]), b(""), j.current = "", ze(!1), re(!1), se(null), fe(null), s((e) => e + 1);
 	}, [i?.siteId]), Bt = f(() => ({
 		status: l,
 		error: d,
@@ -3543,18 +3549,18 @@ function tr({ siteId: e, config: t, children: n, language: r = "en" }) {
 		visitorEmail: pe,
 		isAgentTyping: he,
 		isAiTyping: we,
-		connectionStatus: ke,
-		isLoading: je,
-		isVoiceMode: Le,
-		isRateLimited: Ne,
-		rateLimitMessage: Fe,
-		isConversationEnded: ze,
-		incomingCall: D,
-		activeCallId: He,
-		callConnectionState: We,
-		callConnectedAt: Ke,
-		isCallMuted: Je,
-		webRTCError: Xe,
+		connectionStatus: Oe,
+		isLoading: Ae,
+		isVoiceMode: Ie,
+		isRateLimited: Me,
+		rateLimitMessage: Pe,
+		isConversationEnded: Re,
+		incomingCall: O,
+		activeCallId: Ve,
+		callConnectionState: Ue,
+		callConnectedAt: Ge,
+		isCallMuted: qe,
+		webRTCError: Ye,
 		language: r,
 		historyRef: dt,
 		hasSyncedRef: ft,
@@ -3579,6 +3585,8 @@ function tr({ siteId: e, config: t, children: n, language: r = "en" }) {
 		onMessageSync: Lt,
 		endConversation: Rt,
 		startNewChat: zt,
+		getVisitorChatHistory: () => A.current?.getVisitorChatHistory?.(),
+		getVisitorChatThread: (e) => A.current?.getVisitorChatThread?.(e),
 		acceptCall: wt,
 		rejectCall: Tt,
 		endWebRTCCall: Dt,
@@ -3598,18 +3606,18 @@ function tr({ siteId: e, config: t, children: n, language: r = "en" }) {
 		pe,
 		he,
 		we,
-		ke,
-		je,
-		Le,
-		Ne,
-		Fe,
-		ze,
-		D,
-		He,
-		We,
-		Ke,
-		Je,
-		Xe,
+		Oe,
+		Ae,
+		Ie,
+		Me,
+		Pe,
+		Re,
+		O,
+		Ve,
+		Ue,
+		Ge,
+		qe,
+		Ye,
 		r,
 		At,
 		jt,
@@ -30040,16 +30048,34 @@ var VO = () => /* @__PURE__ */ g("div", {
 		} }, e))
 	})
 });
-function HO({ copy: e, orbColors: t, primaryColor: n, chatBgGradient: r, logo: i, quickChatOptions: a, onQuickChatSelect: o, isMobile: s, chatHistory: l, isAiTyping: u, isAgentTyping: d, activeScreen: f, agentName: h, agentHeadshot: v, fallbackAgentName: y, input: b, setInput: x, onSubmit: S, isConversationEnded: C, isLoading: w, isRateLimited: T, rateLimitMessage: ee, selectedFile: te, onFileSelect: ne, onRemoveSelectedFile: re, attachmentError: E, isUploadingAttachment: ie, requiresEmail: ae, emailInput: oe, setEmailInput: se, emailError: ce, replyContext: le, setReplyContext: ue, webRTCError: de, micError: fe, setMicError: pe, dismissCallError: me, activeCallId: he, isCallMuted: ge, toggleCallMute: _e, endWebRTCCall: ve, formatCallDuration: ye, callDurationSeconds: be, isCallMinimized: xe, onExpand: Se, onCollapse: Ce, onStartVoice: we, onNewChat: Te, showPoweredBy: Ee }) {
-	let De = l.length > 0, Oe = w || T || C, ke = !!he, [Ae, je] = m(!1), Me = p(null);
+function HO({ copy: e, orbColors: t, primaryColor: n, chatBgGradient: r, logo: i, quickChatOptions: a, onQuickChatSelect: o, isMobile: s, chatHistory: l, isAiTyping: u, isAgentTyping: d, activeScreen: f, agentName: v, agentHeadshot: y, fallbackAgentName: b, input: x, setInput: S, onSubmit: C, isConversationEnded: w, isLoading: T, isRateLimited: ee, rateLimitMessage: te, selectedFile: ne, onFileSelect: re, onRemoveSelectedFile: E, attachmentError: ie, isUploadingAttachment: ae, requiresEmail: oe, emailInput: se, setEmailInput: ce, emailError: le, replyContext: ue, setReplyContext: de, webRTCError: fe, micError: pe, setMicError: me, dismissCallError: he, activeCallId: ge, isCallMuted: _e, toggleCallMute: ve, endWebRTCCall: ye, formatCallDuration: be, callDurationSeconds: xe, isCallMinimized: Se, onExpand: Ce, onCollapse: we, onStartVoice: Te, onNewChat: Ee, onEndConversation: De, showPoweredBy: D, getVisitorChatHistory: Oe, getVisitorChatThread: ke }) {
+	let Ae = l.length > 0, je = T || ee || w, Me = !!ge, [Ne, Pe] = m(!1), [Fe, Ie] = m(!1), [Le, Re] = m([]), [ze, O] = m(!1), [Be, Ve] = m(null), [He, Ue] = m([]), We = p(null), Ge = async () => {
+		Pe(!1), Ie(!0), O(!0), Ve(null);
+		try {
+			let e = await Oe();
+			e?.data && Re(e.data);
+		} catch (e) {
+			console.error(e);
+		} finally {
+			O(!1);
+		}
+	}, Ke = async (e) => {
+		Ve(e);
+		try {
+			let t = await ke(e.chatId);
+			t?.data && Ue(t.data);
+		} catch (e) {
+			console.error(e);
+		}
+	};
 	return c(() => {
-		if (!Ae) return;
+		if (!Ne) return;
 		let e = (e) => {
 			let t = e.composedPath?.()?.[0] || e.target;
-			Me.current && !Me.current.contains(t) && je(!1);
+			We.current && !We.current.contains(t) && Pe(!1);
 		};
 		return document.addEventListener("mousedown", e), () => document.removeEventListener("mousedown", e);
-	}, [Ae]), /* @__PURE__ */ _("div", {
+	}, [Ne]), /* @__PURE__ */ _("div", {
 		style: s ? {
 			"--flowengage-primary": n,
 			"--flowengage-accent": n,
@@ -30091,39 +30117,46 @@ function HO({ copy: e, orbColors: t, primaryColor: n, chatBgGradient: r, logo: i
 					flexShrink: 0
 				},
 				children: [
-					/* @__PURE__ */ g("button", {
-						onClick: Ce,
+					/* @__PURE__ */ g("div", {
 						style: {
-							width: "40px",
-							height: "40px",
-							background: "none",
-							border: "none",
-							cursor: "pointer",
-							color: "#6b7280",
 							display: "flex",
-							alignItems: "center",
-							justifyContent: "center",
-							padding: "4px",
-							borderRadius: "10px",
-							transition: "color 0.15s ease",
-							flexShrink: 0
-						},
-						onMouseEnter: (e) => {
-							e.currentTarget.style.color = "#111827";
-						},
-						onMouseLeave: (e) => {
-							e.currentTarget.style.color = "#6b7280";
+							gap: "8px",
+							alignItems: "center"
 						},
-						children: /* @__PURE__ */ g("svg", {
-							width: "20",
-							height: "20",
-							viewBox: "0 0 24 24",
-							fill: "none",
-							stroke: "currentColor",
-							strokeWidth: "2.2",
-							strokeLinecap: "round",
-							strokeLinejoin: "round",
-							children: /* @__PURE__ */ g("polyline", { points: "6 9 12 15 18 9" })
+						children: /* @__PURE__ */ g("button", {
+							onClick: we,
+							style: {
+								width: "40px",
+								height: "40px",
+								background: "none",
+								border: "none",
+								cursor: "pointer",
+								color: "#6b7280",
+								display: "flex",
+								alignItems: "center",
+								justifyContent: "center",
+								padding: "4px",
+								borderRadius: "10px",
+								transition: "color 0.15s ease",
+								flexShrink: 0
+							},
+							onMouseEnter: (e) => {
+								e.currentTarget.style.color = "#111827";
+							},
+							onMouseLeave: (e) => {
+								e.currentTarget.style.color = "#6b7280";
+							},
+							children: /* @__PURE__ */ g("svg", {
+								width: "20",
+								height: "20",
+								viewBox: "0 0 24 24",
+								fill: "none",
+								stroke: "currentColor",
+								strokeWidth: "2.2",
+								strokeLinecap: "round",
+								strokeLinejoin: "round",
+								children: /* @__PURE__ */ g("polyline", { points: "6 9 12 15 18 9" })
+							})
 						})
 					}),
 					/* @__PURE__ */ _("div", {
@@ -30187,10 +30220,10 @@ function HO({ copy: e, orbColors: t, primaryColor: n, chatBgGradient: r, logo: i
 							isolation: "isolate",
 							zIndex: 10
 						},
-						ref: Me,
+						ref: We,
 						children: [/* @__PURE__ */ g("button", {
 							type: "button",
-							onClick: () => je((e) => !e),
+							onClick: () => Pe((e) => !e),
 							style: {
 								width: "40px",
 								height: "40px",
@@ -30236,7 +30269,7 @@ function HO({ copy: e, orbColors: t, primaryColor: n, chatBgGradient: r, logo: i
 									})
 								]
 							})
-						}), Ae && /* @__PURE__ */ _("div", {
+						}), Ne && /* @__PURE__ */ _("div", {
 							style: {
 								position: "absolute",
 								top: "34px",
@@ -30255,7 +30288,7 @@ function HO({ copy: e, orbColors: t, primaryColor: n, chatBgGradient: r, logo: i
 								/* @__PURE__ */ _("button", {
 									type: "button",
 									onClick: () => {
-										je(!1), we?.();
+										Pe(!1), Te?.();
 									},
 									style: {
 										display: "flex",
@@ -30298,7 +30331,7 @@ function HO({ copy: e, orbColors: t, primaryColor: n, chatBgGradient: r, logo: i
 								/* @__PURE__ */ _("button", {
 									type: "button",
 									onClick: () => {
-										je(!1), Te?.();
+										Pe(!1), Ee?.();
 									},
 									style: {
 										display: "flex",
@@ -30331,8 +30364,48 @@ function HO({ copy: e, orbColors: t, primaryColor: n, chatBgGradient: r, logo: i
 										strokeLinecap: "round",
 										strokeLinejoin: "round",
 										children: [/* @__PURE__ */ g("path", { d: "M12 5H5a2 2 0 00-2 2v11a2 2 0 002 2h11a2 2 0 002-2v-7" }), /* @__PURE__ */ g("path", { d: "M18.5 2.5a2.121 2.121 0 013 3L12 15l-4 1 1-4 9.5-9.5z" })]
-									}), "New Conversation"]
+									}), "Start new conversation"]
 								}),
+								Oe && /* @__PURE__ */ _(h, { children: [/* @__PURE__ */ g("div", { style: {
+									height: "1px",
+									background: "rgba(255,255,255,0.07)",
+									margin: "0 14px"
+								} }), /* @__PURE__ */ _("button", {
+									type: "button",
+									onClick: Ge,
+									style: {
+										display: "flex",
+										alignItems: "center",
+										gap: "12px",
+										width: "100%",
+										padding: "14px 18px",
+										background: "none",
+										border: "none",
+										color: "white",
+										fontSize: "14px",
+										fontWeight: 500,
+										cursor: "pointer",
+										textAlign: "left",
+										transition: "background 0.15s ease"
+									},
+									onMouseEnter: (e) => {
+										e.currentTarget.style.background = "rgba(255,255,255,0.08)";
+									},
+									onMouseLeave: (e) => {
+										e.currentTarget.style.background = "none";
+									},
+									children: [/* @__PURE__ */ g("svg", {
+										width: "16",
+										height: "16",
+										viewBox: "0 0 24 24",
+										fill: "none",
+										stroke: "currentColor",
+										strokeWidth: "2",
+										strokeLinecap: "round",
+										strokeLinejoin: "round",
+										children: /* @__PURE__ */ g("path", { d: "M12 8v4l3 3M21 12a9 9 0 1 1-18 0 9 9 0 0 1 18 0z" })
+									}), "Chat history"]
+								})] }),
 								/* @__PURE__ */ g("div", { style: {
 									height: "1px",
 									background: "rgba(255,255,255,0.07)",
@@ -30341,7 +30414,7 @@ function HO({ copy: e, orbColors: t, primaryColor: n, chatBgGradient: r, logo: i
 								/* @__PURE__ */ _("button", {
 									type: "button",
 									onClick: () => {
-										je(!1), Ce?.();
+										Pe(!1), De ? De().catch(() => {}).finally(() => Ee?.()) : Ee?.();
 									},
 									style: {
 										display: "flex",
@@ -30373,13 +30446,26 @@ function HO({ copy: e, orbColors: t, primaryColor: n, chatBgGradient: r, logo: i
 										strokeWidth: "2",
 										strokeLinecap: "round",
 										strokeLinejoin: "round",
-										children: [/* @__PURE__ */ g("path", { d: "M10.68 13.31a16 16 0 003.41 2.6l1.27-1.27a2 2 0 012.11-.45 12.84 12.84 0 002.81.7 2 2 0 011.72 2v3a2 2 0 01-2.18 2 19.79 19.79 0 01-8.63-3.07A19.42 19.42 0 013.07 8.62 19.79 19.79 0 01.1 2 2 2 0 012.11 0h3a2 2 0 012 1.72c.127.96.361 1.903.7 2.81a2 2 0 01-.45 2.11L6.18 7.84" }), /* @__PURE__ */ g("line", {
-											x1: "23",
-											y1: "1",
-											x2: "1",
-											y2: "23"
-										})]
-									}), "Close Conversation"]
+										children: [
+											/* @__PURE__ */ g("circle", {
+												cx: "12",
+												cy: "12",
+												r: "10"
+											}),
+											/* @__PURE__ */ g("line", {
+												x1: "15",
+												y1: "9",
+												x2: "9",
+												y2: "15"
+											}),
+											/* @__PURE__ */ g("line", {
+												x1: "9",
+												y1: "9",
+												x2: "15",
+												y2: "15"
+											})
+										]
+									}), "Close conversation"]
 								})
 							]
 						})]
@@ -30387,43 +30473,228 @@ function HO({ copy: e, orbColors: t, primaryColor: n, chatBgGradient: r, logo: i
 				]
 			}),
 			/* @__PURE__ */ g(lD, {
-				webRTCError: de,
-				micError: fe,
-				setMicError: pe,
-				dismissCallError: me,
-				isRateLimited: T,
-				rateLimitMessage: ee
+				webRTCError: fe,
+				micError: pe,
+				setMicError: me,
+				dismissCallError: he,
+				isRateLimited: ee,
+				rateLimitMessage: te
 			}),
-			xe && /* @__PURE__ */ g(ED, {
-				agentName: h,
-				agentHeadshot: v,
-				fallbackAgentName: y,
-				callDurationSeconds: be,
-				isCallMuted: ge,
-				formatCallDuration: ye,
-				toggleCallMute: _e,
-				endWebRTCCall: ve,
-				onExpand: Se,
+			Se && /* @__PURE__ */ g(ED, {
+				agentName: v,
+				agentHeadshot: y,
+				fallbackAgentName: b,
+				callDurationSeconds: xe,
+				isCallMuted: _e,
+				formatCallDuration: be,
+				toggleCallMute: ve,
+				endWebRTCCall: ye,
+				onExpand: Ce,
 				primaryColor: n
 			}),
-			/* @__PURE__ */ g("div", {
+			/* @__PURE__ */ _("div", {
 				style: {
 					flex: 1,
 					display: "flex",
 					flexDirection: "column",
 					minHeight: 0,
-					background: "transparent"
+					background: "transparent",
+					position: "relative"
 				},
-				children: De ? /* @__PURE__ */ g(sD, {
+				children: [Fe ? /* @__PURE__ */ _("div", {
+					style: {
+						position: "absolute",
+						inset: 0,
+						background: "white",
+						zIndex: 20,
+						display: "flex",
+						flexDirection: "column",
+						animation: "fe-orb-fade-in 0.2s ease"
+					},
+					children: [/* @__PURE__ */ g("div", {
+						style: {
+							display: "flex",
+							alignItems: "center",
+							padding: "16px",
+							borderBottom: "1px solid #f3f4f6",
+							flexShrink: 0
+						},
+						children: Be ? /* @__PURE__ */ _("button", {
+							onClick: () => Ve(null),
+							style: {
+								background: "none",
+								border: "none",
+								cursor: "pointer",
+								display: "flex",
+								alignItems: "center",
+								color: "#6b7280"
+							},
+							children: [/* @__PURE__ */ g("svg", {
+								width: "20",
+								height: "20",
+								viewBox: "0 0 24 24",
+								fill: "none",
+								stroke: "currentColor",
+								strokeWidth: "2",
+								strokeLinecap: "round",
+								strokeLinejoin: "round",
+								children: /* @__PURE__ */ g("polyline", { points: "15 18 9 12 15 6" })
+							}), /* @__PURE__ */ g("span", {
+								style: {
+									marginLeft: "8px",
+									fontWeight: 500,
+									fontSize: "15px"
+								},
+								children: "Back to List"
+							})]
+						}) : /* @__PURE__ */ _("button", {
+							onClick: () => Ie(!1),
+							style: {
+								background: "none",
+								border: "none",
+								cursor: "pointer",
+								display: "flex",
+								alignItems: "center",
+								color: "#6b7280"
+							},
+							children: [/* @__PURE__ */ g("svg", {
+								width: "20",
+								height: "20",
+								viewBox: "0 0 24 24",
+								fill: "none",
+								stroke: "currentColor",
+								strokeWidth: "2",
+								strokeLinecap: "round",
+								strokeLinejoin: "round",
+								children: /* @__PURE__ */ g("polyline", { points: "15 18 9 12 15 6" })
+							}), /* @__PURE__ */ g("span", {
+								style: {
+									marginLeft: "8px",
+									fontWeight: 500,
+									fontSize: "15px"
+								},
+								children: "Return to Chat"
+							})]
+						})
+					}), /* @__PURE__ */ g("div", {
+						style: {
+							flex: 1,
+							overflowY: "auto",
+							position: "relative"
+						},
+						children: ze && !Be ? /* @__PURE__ */ g("div", {
+							style: {
+								padding: "40px 20px",
+								textAlign: "center",
+								color: "#6b7280",
+								fontSize: "14px"
+							},
+							children: "Loading past conversations..."
+						}) : Be ? /* @__PURE__ */ _("div", {
+							style: { padding: "20px 16px" },
+							children: [
+								He.length === 0 ? /* @__PURE__ */ g("div", {
+									style: {
+										color: "#9ca3af",
+										textAlign: "center",
+										marginTop: "20px",
+										fontSize: "14px"
+									},
+									children: "No messages"
+								}) : null,
+								He.map((e, t) => /* @__PURE__ */ g("div", {
+									style: {
+										marginBottom: "16px",
+										display: "flex",
+										justifyContent: e.sender === "user" ? "flex-end" : "flex-start"
+									},
+									children: /* @__PURE__ */ g("div", {
+										style: {
+											maxWidth: "85%",
+											background: e.sender === "user" ? n : "#f3f4f6",
+											color: e.sender === "user" ? "white" : "#111827",
+											padding: "10px 14px",
+											borderRadius: "14px",
+											fontSize: "15px",
+											lineHeight: 1.4,
+											wordBreak: "break-word"
+										},
+										children: e.content
+									})
+								}, e._id || t)),
+								He.length > 0 && /* @__PURE__ */ g("div", {
+									style: {
+										textAlign: "center",
+										color: "#9ca3af",
+										fontSize: "12px",
+										marginTop: "32px",
+										paddingBottom: "20px"
+									},
+									children: "— This conversation is closed —"
+								})
+							]
+						}) : Le.length > 0 ? /* @__PURE__ */ g("div", { children: Le.map((e) => /* @__PURE__ */ _("div", {
+							onClick: () => Ke(e),
+							style: {
+								padding: "16px 20px",
+								borderBottom: "1px solid #f3f4f6",
+								cursor: "pointer",
+								transition: "background 0.15s ease"
+							},
+							onMouseEnter: (e) => e.currentTarget.style.background = "#f9fafb",
+							onMouseLeave: (e) => e.currentTarget.style.background = "white",
+							children: [/* @__PURE__ */ _("div", {
+								style: {
+									fontSize: "12px",
+									color: "#6b7280",
+									marginBottom: "6px",
+									fontWeight: 500
+								},
+								children: [
+									new Date(e.createdAt).toLocaleDateString(void 0, {
+										month: "short",
+										day: "numeric"
+									}),
+									" at ",
+									new Date(e.createdAt).toLocaleTimeString([], {
+										hour: "2-digit",
+										minute: "2-digit"
+									})
+								]
+							}), /* @__PURE__ */ g("div", {
+								style: {
+									fontSize: "14.5px",
+									color: "#111827",
+									opacity: .9,
+									overflow: "hidden",
+									textOverflow: "ellipsis",
+									display: "-webkit-box",
+									WebkitLineClamp: 2,
+									WebkitBoxOrient: "vertical",
+									lineHeight: 1.4
+								},
+								children: e.message || "Conversation"
+							})]
+						}, e.chatId)) }) : /* @__PURE__ */ g("div", {
+							style: {
+								padding: "40px 20px",
+								textAlign: "center",
+								color: "#9ca3af",
+								fontSize: "14px"
+							},
+							children: "No previous chats found."
+						})
+					})]
+				}) : null, Ae ? /* @__PURE__ */ g(sD, {
 					chatHistory: l,
 					isAiTyping: u,
-					isLoading: w,
+					isLoading: T,
 					isAgentTyping: d,
-					setReplyContext: ue,
+					setReplyContext: de,
 					TypingDots: VO,
 					primaryColor: n,
-					agentHeadshot: v,
-					agentDisplayName: h || y,
+					agentHeadshot: y,
+					agentDisplayName: v || b,
 					botAvatarNode: /* @__PURE__ */ g(BO, { orbColors: t })
 				}) : /* @__PURE__ */ _("div", {
 					style: {
@@ -30485,7 +30756,7 @@ function HO({ copy: e, orbColors: t, primaryColor: n, chatBgGradient: r, logo: i
 							}, e.id))
 						})
 					]
-				})
+				})]
 			}),
 			/* @__PURE__ */ g("div", {
 				style: {
@@ -30493,29 +30764,29 @@ function HO({ copy: e, orbColors: t, primaryColor: n, chatBgGradient: r, logo: i
 					flexShrink: 0,
 					position: "relative",
 					zIndex: 1,
-					padding: ae ? "6px 0 0" : "12px 0 0"
+					padding: oe ? "6px 0 0" : "12px 0 0"
 				},
 				children: /* @__PURE__ */ g(cD, {
-					input: b,
-					setInput: x,
-					onSubmit: S,
-					isConversationEnded: C,
-					callUiActive: ke,
-					handleToggleVoice: we,
+					input: x,
+					setInput: S,
+					onSubmit: C,
+					isConversationEnded: w,
+					callUiActive: Me,
+					handleToggleVoice: Te,
 					showVoiceToggle: f === "agent",
 					activeScreen: f,
-					inputDisabled: Oe,
-					replyContext: le,
-					clearReplyContext: () => ue(null),
-					onFileSelect: ne,
-					selectedFile: te,
-					onRemoveSelectedFile: re,
-					attachmentError: E,
-					isUploadingAttachment: ie,
-					requiresEmail: ae,
-					emailInput: oe,
-					setEmailInput: se,
-					emailError: ce,
+					inputDisabled: je,
+					replyContext: ue,
+					clearReplyContext: () => de(null),
+					onFileSelect: re,
+					selectedFile: ne,
+					onRemoveSelectedFile: E,
+					attachmentError: ie,
+					isUploadingAttachment: ae,
+					requiresEmail: oe,
+					emailInput: se,
+					setEmailInput: ce,
+					emailError: le,
 					inputPlaceholder: e.inputPlaceholder
 				})
 			}),
@@ -30526,7 +30797,7 @@ function HO({ copy: e, orbColors: t, primaryColor: n, chatBgGradient: r, logo: i
 					padding: "12px 20px 18px",
 					pointerEvents: "none"
 				},
-				children: Ee && /* @__PURE__ */ _("span", {
+				children: D && /* @__PURE__ */ _("span", {
 					style: {
 						fontSize: "11px",
 						color: "#9ca3af",
@@ -30546,196 +30817,196 @@ function HO({ copy: e, orbColors: t, primaryColor: n, chatBgGradient: r, logo: i
 	});
 }
 function UO() {
-	let { status: e, runtimeConfig: t, resolvedConfig: n, chatHistory: r, isOpen: i, activeScreen: a, isHumanHandled: s, agentName: l, agentHeadshot: u, visitorEmail: h, isAgentTyping: v, isAiTyping: y, isLoading: b, isRateLimited: x, rateLimitMessage: S, isConversationEnded: C, incomingCall: w, activeCallId: T, callConnectionState: ee, callConnectedAt: te, isCallMuted: ne, webRTCError: re, language: E, historyRef: ie, onMessageSync: ae, sendMessage: oe, uploadChatFile: se, openWidget: ce, captureVisitorEmail: le, setVoiceMode: ue, endConversation: de, startNewChat: fe, acceptCall: he, rejectCall: ge, endWebRTCCall: _e, toggleCallMute: ve, dismissCallError: ye, startTyping: be, stopTyping: xe, updateTypingDraft: Se } = gn();
+	let { status: e, runtimeConfig: t, resolvedConfig: n, chatHistory: r, isOpen: i, activeScreen: a, isHumanHandled: s, agentName: l, agentHeadshot: u, visitorEmail: h, isAgentTyping: v, isAiTyping: y, isLoading: b, isRateLimited: x, rateLimitMessage: S, isConversationEnded: C, incomingCall: w, activeCallId: T, callConnectionState: ee, callConnectedAt: te, isCallMuted: ne, webRTCError: re, language: E, historyRef: ie, onMessageSync: ae, sendMessage: oe, uploadChatFile: se, openWidget: ce, captureVisitorEmail: le, setVoiceMode: ue, endConversation: de, startNewChat: fe, acceptCall: he, rejectCall: ge, endWebRTCCall: _e, toggleCallMute: ve, dismissCallError: ye, startTyping: be, stopTyping: xe, updateTypingDraft: Se, getVisitorChatHistory: Ce, getVisitorChatThread: we } = gn();
 	c(() => {
 		try {
 			Vn();
 		} catch {}
 	}, []);
-	let Ce = t?.widgetSettings || {}, we = n?.widgetSettings || {}, Te = {
-		...Ce.branding || {},
-		...we.branding || {}
-	}, Ee = {
-		...Ce.theme || {},
-		...we.theme || {}
-	}, De = {
-		...Ce.features || {},
-		...we.features || {}
-	}, Oe = De.voice !== !1, ke = Array.isArray(Ee.orbColors) && Ee.orbColors.length > 0 ? Ee.orbColors : null, Ae = ke?.[0] || Ee.primaryColor || "#3B82F6", je = Ee.position || "bottom-right", Me = Te.fallbackAgentName || "Agent", Ne = jO(ke ?? Ee.chatBgColors), Pe = Te.logo || Te.logoUrl || null, Fe = E || "en", Ie = Ce.recommendations?.[Fe] || [], Le = (we.recommendations?.[Fe] ?? Ie).filter((e) => String(e?.label ?? "").trim()).map((e, t) => ({
+	let Te = t?.widgetSettings || {}, Ee = n?.widgetSettings || {}, De = {
+		...Te.branding || {},
+		...Ee.branding || {}
+	}, D = {
+		...Te.theme || {},
+		...Ee.theme || {}
+	}, Oe = {
+		...Te.features || {},
+		...Ee.features || {}
+	}, ke = Oe.voice !== !1, Ae = Array.isArray(D.orbColors) && D.orbColors.length > 0 ? D.orbColors : null, je = Ae?.[0] || D.primaryColor || "#3B82F6", Me = D.position || "bottom-right", Ne = De.fallbackAgentName || "Agent", Pe = jO(Ae ?? D.chatBgColors), Fe = De.logo || De.logoUrl || null, Ie = E || "en", Le = Te.recommendations?.[Ie] || [], Re = (Ee.recommendations?.[Ie] ?? Le).filter((e) => String(e?.label ?? "").trim()).map((e, t) => ({
 		id: e.key || `qr-${t}`,
 		label: e.label,
 		message: e.label,
 		text: e.label
-	})), Re = Array.isArray(Te.quickChatOptions) && Te.quickChatOptions.length > 0 ? Te.quickChatOptions : Le, ze = Te.hideWatermark === !0 ? !1 : Te.showPoweredBy !== !1, Be = Te.chatbotEnabled !== !1 && Ee.chatbotEnabled !== !1, D = Ce.greetings?.[E] || we.greetings?.[E] || Te.introGreeting || "Hello, I'm here to help you know more about OpenSense Labs.", Ve = {
-		entryPrompt: Te.entryPrompt || "Do you want to explore in a new way?",
-		yesLabel: Te.yesLabel || "Yes",
-		laterLabel: Te.laterLabel || "Later",
-		connectionTitle: Te.connectionTitle || "How would you like to connect?",
-		voiceLabel: Te.voiceLabel || "Voice",
-		textLabel: Te.textLabel || "Text",
-		chatTitle: Te.headerName || "Chat with FlowEngage",
-		introGreeting: D,
-		inputPlaceholder: Te.inputPlaceholder || "Type your message",
-		analysingLabel: Te.analysingLabel || "analysing..."
-	}, He = we.elevenLabsAgentId || t?.elevenLabsAgentId || null, Ue = t?.siteId || n?.siteId || null, We = t?.apiBaseUrl || "", Ge = f(() => l && String(l).trim() || t?.ownerName && String(t.ownerName).trim() || t?.websiteName && String(t.websiteName).trim() || "Agent", [
+	})), ze = Array.isArray(De.quickChatOptions) && De.quickChatOptions.length > 0 ? De.quickChatOptions : Re, O = De.hideWatermark === !0 ? !1 : De.showPoweredBy !== !1, Be = De.chatbotEnabled !== !1 && D.chatbotEnabled !== !1, Ve = Te.greetings?.[E] || Ee.greetings?.[E] || De.introGreeting || "Hello, I'm here to help you know more about OpenSense Labs.", He = {
+		entryPrompt: De.entryPrompt || "Do you want to explore in a new way?",
+		yesLabel: De.yesLabel || "Yes",
+		laterLabel: De.laterLabel || "Later",
+		connectionTitle: De.connectionTitle || "How would you like to connect?",
+		voiceLabel: De.voiceLabel || "Voice",
+		textLabel: De.textLabel || "Text",
+		chatTitle: De.headerName || "Chat with FlowEngage",
+		introGreeting: Ve,
+		inputPlaceholder: De.inputPlaceholder || "Type your message",
+		analysingLabel: De.analysingLabel || "analysing..."
+	}, Ue = Ee.elevenLabsAgentId || t?.elevenLabsAgentId || null, We = t?.siteId || n?.siteId || null, Ge = t?.apiBaseUrl || "", Ke = f(() => l && String(l).trim() || t?.ownerName && String(t.ownerName).trim() || t?.websiteName && String(t.websiteName).trim() || "Agent", [
 		l,
 		t?.ownerName,
 		t?.websiteName
-	]), Ke = u && String(u).trim() || t?.ownerProfileImageUrl && String(t.ownerProfileImageUrl).trim() || null, qe = r.some((e) => e.sender === "user"), Je = f(() => {
+	]), qe = u && String(u).trim() || t?.ownerProfileImageUrl && String(t.ownerProfileImageUrl).trim() || null, Je = r.some((e) => e.sender === "user"), Ye = f(() => {
 		let e = r.findIndex((e) => e.sender === "user");
 		return e === -1 ? !1 : r.slice(e + 1).some((e) => e.sender === "bot" || e.sender === "ai" || e.sender === "agent");
-	}, [r]), Ye = !h && qe && Je, Xe = !!(we._dashboardLivePreview || Ce._dashboardLivePreview), [O, Ze] = m(() => Xe ? "text_chat" : "entry_prompt"), [k, A] = m(""), [j, Qe] = m(null), [$e, et] = m(h || ""), [tt, nt] = m(""), [rt, it] = m(0), [at, ot] = m(null), [st, ct] = m(null), [lt, ut] = m(""), [dt, ft] = m(!1), [pt, mt] = m(!1), ht = p(null), gt = p(!1);
+	}, [r]), Xe = !h && Je && Ye, Ze = !!(Ee._dashboardLivePreview || Te._dashboardLivePreview), [k, A] = m(() => Ze ? "text_chat" : "entry_prompt"), [j, Qe] = m(""), [$e, et] = m(null), [tt, nt] = m(h || ""), [rt, it] = m(""), [at, ot] = m(0), [st, ct] = m(null), [lt, ut] = m(null), [dt, ft] = m(""), [pt, mt] = m(!1), [ht, gt] = m(!1), _t = p(null), vt = p(!1);
 	d(() => {
-		if (!(e !== "ready" || gt.current)) {
-			if (gt.current = !0, pe(Ue) || !Oe) {
-				Ze("minimized_orb");
+		if (!(e !== "ready" || vt.current)) {
+			if (vt.current = !0, pe(We) || !ke) {
+				A("minimized_orb");
 				return;
 			}
 			try {
 				let { shouldResumeVoice: e } = qn();
-				e && Ze("connection_modal");
+				e && A("connection_modal");
 			} catch {}
 		}
 	}, [e, r]);
-	let [_t, vt] = m(() => typeof window < "u" && window.matchMedia("(max-width: 640px)").matches);
+	let [yt, bt] = m(() => typeof window < "u" && window.matchMedia("(max-width: 640px)").matches);
 	c(() => {
-		let e = window.matchMedia("(max-width: 640px)"), t = (e) => vt(e.matches);
+		let e = window.matchMedia("(max-width: 640px)"), t = (e) => bt(e.matches);
 		return e.addEventListener("change", t), () => e.removeEventListener("change", t);
 	}, []), c(() => {
-		et(h || ""), h && nt("");
+		nt(h || ""), h && it("");
 	}, [h]);
-	let yt = o(() => {
-		ct(null), ut("");
-	}, []), bt = o((e) => {
+	let xt = o(() => {
+		ut(null), ft("");
+	}, []), St = o((e) => {
 		let t = nD(e);
 		if (t) {
-			ct(null), ut(t);
+			ut(null), ft(t);
 			return;
 		}
-		ct(e), ut("");
+		ut(e), ft("");
 	}, []);
 	c(() => {
 		if (!te || ee !== "connected") {
-			it(0);
+			ot(0);
 			return;
 		}
 		let e = () => {
 			let e = new Date(te).getTime();
-			isNaN(e) || it(Math.max(0, Math.floor((Date.now() - e) / 1e3)));
+			isNaN(e) || ot(Math.max(0, Math.floor((Date.now() - e) / 1e3)));
 		};
 		e();
 		let t = window.setInterval(e, 1e3);
 		return () => window.clearInterval(t);
 	}, [te, ee]);
-	let xt = o(() => {
-		Ze("call_screen"), mt(!1);
-	}, []), St = o(() => {
-		Ze("text_chat"), mt(!0);
+	let Ct = o(() => {
+		A("call_screen"), gt(!1);
+	}, []), wt = o(() => {
+		A("text_chat"), gt(!0);
 	}, []);
 	c(() => {
 		let e = w?.callId || T || null;
 		if (!e) {
-			ht.current = null;
+			_t.current = null;
 			return;
 		}
 		if (w?.callId || ee === "connecting" || ee === "connected") {
-			if (O === "minimized_orb" && pt && T && !w?.callId) {
-				ht.current = e;
+			if (k === "minimized_orb" && ht && T && !w?.callId) {
+				_t.current = e;
 				return;
 			}
-			!(!i || O === "minimized_orb" || O === "voice_mode") && ht.current === e || (console.log("[FlowEngageWidget] forcing call UI to front", {
+			!(!i || k === "minimized_orb" || k === "voice_mode") && _t.current === e || (console.log("[FlowEngageWidget] forcing call UI to front", {
 				forcedKey: e,
 				isOpen: i,
-				surface: O,
+				surface: k,
 				hasIncomingCall: !!w?.callId,
 				activeCallId: T,
 				callConnectionState: ee
-			}), ht.current = e, O === "voice_mode" && ue?.(!1), ce?.(), xt());
+			}), _t.current = e, k === "voice_mode" && ue?.(!1), ce?.(), Ct());
 		}
 	}, [
 		T,
 		ee,
-		xt,
+		Ct,
 		w?.callId,
 		i,
 		ce,
 		ue,
-		O
+		k
 	]), c(() => {
-		!w && !T && O === "call_screen" && Ze("text_chat");
+		!w && !T && k === "call_screen" && A("text_chat");
 	}, [
 		w,
 		T,
-		O
+		k
 	]), c(() => {
-		!T && pt && mt(!1);
-	}, [T, pt]), c(() => {
+		!T && ht && gt(!1);
+	}, [T, ht]), c(() => {
 		if (!s || C) {
 			Se?.(""), xe?.();
 			return;
 		}
-		if (!k.trim() || st) {
+		if (!j.trim() || lt) {
 			Se?.("");
 			let e = window.setTimeout(() => xe?.(), 100);
 			return () => window.clearTimeout(e);
 		}
 		be?.();
-		let e = window.setTimeout(() => Se?.(k), 120), t = window.setTimeout(() => xe?.(), 1200);
+		let e = window.setTimeout(() => Se?.(j), 120), t = window.setTimeout(() => xe?.(), 1200);
 		return () => {
 			window.clearTimeout(e), window.clearTimeout(t);
 		};
 	}, [
-		k,
-		st,
+		j,
+		lt,
 		s,
 		C,
 		be,
 		xe,
 		Se
 	]);
-	let Ct = (e) => e ? {
+	let Tt = (e) => e ? {
 		replyTo: e.messageId || e.id || null,
 		replyToContent: (e.replyToContent || e.message || "").replace(/<[^>]+>/g, "").trim().slice(0, 200),
 		replyToSender: e.sender || null
-	} : null, wt = async (e) => {
+	} : null, Et = async (e) => {
 		if (e.preventDefault(), C) return;
-		if (Ye) {
-			let e = $e.trim().toLowerCase();
+		if (Xe) {
+			let e = tt.trim().toLowerCase();
 			if (!/^[^\s@]+@[^\s@]+\.[^\s@]+$/.test(e)) {
-				nt("Please enter a valid email so we can continue helping you.");
+				it("Please enter a valid email so we can continue helping you.");
 				return;
 			}
-			await le(e), nt("");
+			await le(e), it("");
 			return;
 		}
-		let t = Ct(j);
-		if (!k.trim() && !st) return;
-		if (st) {
+		let t = Tt($e);
+		if (!j.trim() && !lt) return;
+		if (lt) {
 			try {
-				ft(!0), ut("");
-				let e = await se(st), n = e?.data || e, r = k.trim() || `Shared file: ${iD(st)}`;
-				A(""), Qe(null), yt(), await oe(r, "", t, {
+				mt(!0), ft("");
+				let e = await se(lt), n = e?.data || e, r = j.trim() || `Shared file: ${iD(lt)}`;
+				Qe(""), et(null), xt(), await oe(r, "", t, {
 					type: "file",
 					metadata: {
 						fileUrl: n?.fileUrl,
-						fileName: n?.fileName || st.name,
-						fileType: n?.fileType || st.type,
-						fileSize: n?.fileSize || st.size
+						fileName: n?.fileName || lt.name,
+						fileType: n?.fileType || lt.type,
+						fileSize: n?.fileSize || lt.size
 					}
 				});
 			} catch (e) {
-				ut(e?.message || "Failed to upload the selected file.");
+				ft(e?.message || "Failed to upload the selected file.");
 			} finally {
-				ft(!1);
+				mt(!1);
 			}
 			return;
 		}
-		let n = k.trim();
-		A(""), Qe(null), await oe(n, "", t);
-	}, Tt = (e) => {
+		let n = j.trim();
+		Qe(""), et(null), await oe(n, "", t);
+	}, Dt = (e) => {
 		let t = Math.floor(e / 60);
 		return `${String(t).padStart(2, "0")}:${String(e % 60).padStart(2, "0")}`;
-	}, Et = o(async (e) => {
+	}, Ot = o(async (e) => {
 		if (C || b) return;
 		let t = e.message || e.label || e.text || "";
 		t.trim() && await oe(t.trim(), "");
@@ -30743,67 +31014,67 @@ function UO() {
 		C,
 		b,
 		oe
-	]), Dt = _t && O === "entry_prompt" ? { inset: 0 } : _t && O === "text_chat" ? {
+	]), kt = yt && k === "entry_prompt" ? { inset: 0 } : yt && k === "text_chat" ? {
 		left: 0,
 		right: 0,
 		bottom: 0
-	} : _t && O === "call_screen" ? {
+	} : yt && k === "call_screen" ? {
 		left: 0,
 		right: 0,
 		bottom: 0,
 		height: "90dvh",
 		overflow: "hidden",
 		borderRadius: "16px 16px 0 0"
-	} : _t && O === "connection_modal" ? {
+	} : yt && k === "connection_modal" ? {
 		left: "28px",
 		right: "12px",
 		bottom: "12px"
-	} : O === "call_screen" ? {
+	} : k === "call_screen" ? {
 		width: "min(350px, calc(100vw - 40px))",
 		height: "min(640px, calc(100vh - 120px))",
 		borderRadius: "22px",
 		overflow: "hidden",
-		...je === "bottom-left" ? {
+		...Me === "bottom-left" ? {
 			left: "1.5rem",
 			bottom: "1.5rem"
 		} : {
 			right: "1.5rem",
 			bottom: "1.5rem"
 		}
-	} : je === "bottom-left" ? {
+	} : Me === "bottom-left" ? {
 		left: "1.5rem",
 		bottom: "1.5rem"
 	} : {
 		right: "1.5rem",
 		bottom: "1.5rem"
-	}, Ot = () => Ze("minimized_orb"), kt = () => Ze("connection_modal"), At = () => {
-		ce({ notifyChatInitiated: !0 }), ue?.(!0), Ze("voice_mode");
-	}, jt = () => {
-		ce({ notifyChatInitiated: !0 }), ue?.(!1), Ze("text_chat");
-	}, Mt = () => {
-		ue?.(!1), Ot();
+	}, At = () => A("minimized_orb"), jt = () => A("connection_modal"), Mt = () => {
+		ce({ notifyChatInitiated: !0 }), ue?.(!0), A("voice_mode");
+	}, Nt = () => {
+		ce({ notifyChatInitiated: !0 }), ue?.(!1), A("text_chat");
+	}, Pt = () => {
+		ue?.(!1), At();
 	};
-	return e !== "ready" || !Be || De.chat === !1 ? null : /* @__PURE__ */ _("div", {
+	return e !== "ready" || !Be || Oe.chat === !1 ? null : /* @__PURE__ */ _("div", {
 		className: "flowengage-widget-root",
 		style: {
 			position: "fixed",
 			zIndex: 999999,
-			...Dt
+			...kt
 		},
 		children: [
-			O === "entry_prompt" && /* @__PURE__ */ g(LO, {
-				copy: Ve,
-				orbColors: ke,
-				primaryColor: Ae,
+			k === "entry_prompt" && /* @__PURE__ */ g(LO, {
+				copy: He,
+				orbColors: Ae,
+				primaryColor: je,
 				onYes: () => {
-					me(Ue), At();
+					me(We), Mt();
 				},
 				onLater: () => {
-					me(Ue), Ot();
+					me(We), At();
 				},
-				isMobile: _t
+				isMobile: yt
 			}),
-			O === "minimized_orb" && /* @__PURE__ */ _(Wp.div, {
+			k === "minimized_orb" && /* @__PURE__ */ _(Wp.div, {
 				layoutId: "fe-main-orb",
 				initial: { scale: 94 / 50 },
 				animate: { scale: 1 },
@@ -30816,14 +31087,14 @@ function UO() {
 					transformOrigin: "bottom right",
 					display: "inline-flex",
 					flexDirection: "column",
-					alignItems: je === "bottom-left" ? "flex-start" : "flex-end",
+					alignItems: Me === "bottom-left" ? "flex-start" : "flex-end",
 					gap: "10px"
 				},
-				children: [T && pt && /* @__PURE__ */ _("button", {
+				children: [T && ht && /* @__PURE__ */ _("button", {
 					type: "button",
-					onClick: xt,
+					onClick: Ct,
 					style: {
-						maxWidth: _t ? "220px" : "240px",
+						maxWidth: yt ? "220px" : "240px",
 						padding: "10px 14px",
 						borderRadius: "18px",
 						border: "1px solid rgba(255,255,255,0.7)",
@@ -30864,105 +31135,107 @@ function UO() {
 								marginTop: "2px",
 								whiteSpace: "nowrap"
 							},
-							children: ee === "connected" ? `${Tt(rt)} with ${Ge}` : `Tap to return to ${Ge}`
+							children: ee === "connected" ? `${Dt(at)} with ${Ke}` : `Tap to return to ${Ke}`
 						})]
 					})]
 				}), /* @__PURE__ */ g(IO, {
 					size: 50,
-					orbColors: ke,
-					onClick: T && pt ? xt : Oe ? kt : jt
+					orbColors: Ae,
+					onClick: T && ht ? Ct : ke ? jt : Nt
 				})]
 			}),
-			O === "connection_modal" && /* @__PURE__ */ g(RO, {
-				copy: Ve,
-				orbColors: ke,
-				primaryColor: Ae,
-				onVoice: At,
-				onText: jt,
-				onClose: Ot,
-				isMobile: _t
+			k === "connection_modal" && /* @__PURE__ */ g(RO, {
+				copy: He,
+				orbColors: Ae,
+				primaryColor: je,
+				onVoice: Mt,
+				onText: Nt,
+				onClose: At,
+				isMobile: yt
 			}),
-			O === "voice_mode" && /* @__PURE__ */ g(zO, {
-				orbColors: ke,
-				onEnterChat: jt,
-				onEndChat: Mt,
-				agentId: He,
-				siteId: Ue,
-				apiBaseUrl: We,
+			k === "voice_mode" && /* @__PURE__ */ g(zO, {
+				orbColors: Ae,
+				onEnterChat: Nt,
+				onEndChat: Pt,
+				agentId: Ue,
+				siteId: We,
+				apiBaseUrl: Ge,
 				historyRef: ie,
 				onMessageSync: ae
 			}, "voice"),
-			O === "call_screen" && /* @__PURE__ */ g(TD, {
+			k === "call_screen" && /* @__PURE__ */ g(TD, {
 				incomingCall: w,
 				activeCallId: T,
 				callConnectionState: ee,
-				callDurationSeconds: rt,
+				callDurationSeconds: at,
 				isCallMuted: ne,
-				agentName: Ge,
-				agentHeadshot: Ke,
-				fallbackAgentName: Me,
+				agentName: Ke,
+				agentHeadshot: qe,
+				fallbackAgentName: Ne,
 				acceptCall: he,
 				rejectCall: ge,
 				endWebRTCCall: _e,
 				toggleCallMute: ve,
-				formatCallDuration: Tt,
-				onMinimize: St,
-				primaryColor: Ae,
-				orbColors: ke,
+				formatCallDuration: Dt,
+				onMinimize: wt,
+				primaryColor: je,
+				orbColors: Ae,
 				chatHistory: r
 			}),
-			O === "text_chat" && /* @__PURE__ */ g(HO, {
-				copy: Ve,
-				orbColors: ke,
-				primaryColor: Ae,
-				chatBgGradient: Ne,
-				logo: Pe,
-				quickChatOptions: Re,
-				onQuickChatSelect: Et,
-				isMobile: _t,
+			k === "text_chat" && /* @__PURE__ */ g(HO, {
+				copy: He,
+				orbColors: Ae,
+				primaryColor: je,
+				chatBgGradient: Pe,
+				logo: Fe,
+				quickChatOptions: ze,
+				onQuickChatSelect: Ot,
+				isMobile: yt,
 				chatHistory: r,
 				isAiTyping: y,
 				isAgentTyping: v,
 				activeScreen: a,
-				agentName: Ge,
-				agentHeadshot: Ke,
-				fallbackAgentName: Me,
-				input: k,
-				setInput: A,
-				onSubmit: wt,
+				agentName: Ke,
+				agentHeadshot: qe,
+				fallbackAgentName: Ne,
+				input: j,
+				setInput: Qe,
+				onSubmit: Et,
 				isConversationEnded: C,
 				isLoading: b,
 				isRateLimited: x,
 				rateLimitMessage: S,
-				selectedFile: st,
-				onFileSelect: bt,
-				onRemoveSelectedFile: yt,
-				attachmentError: lt,
-				isUploadingAttachment: dt,
-				requiresEmail: Ye,
-				emailInput: $e,
-				setEmailInput: et,
-				emailError: tt,
-				replyContext: j,
-				setReplyContext: Qe,
+				selectedFile: lt,
+				onFileSelect: St,
+				onRemoveSelectedFile: xt,
+				attachmentError: dt,
+				isUploadingAttachment: pt,
+				requiresEmail: Xe,
+				emailInput: tt,
+				setEmailInput: nt,
+				emailError: rt,
+				replyContext: $e,
+				setReplyContext: et,
 				webRTCError: re,
-				micError: at,
-				setMicError: ot,
+				micError: st,
+				setMicError: ct,
 				dismissCallError: ye,
 				activeCallId: T,
 				isCallMuted: ne,
 				toggleCallMute: ve,
 				endWebRTCCall: _e,
-				formatCallDuration: Tt,
-				callDurationSeconds: rt,
-				onCollapse: Ot,
-				onStartVoice: At,
+				formatCallDuration: Dt,
+				callDurationSeconds: at,
+				onCollapse: At,
+				onStartVoice: Mt,
 				onNewChat: fe,
 				onEndConversation: de,
-				onMinimize: St,
-				onExpand: xt,
-				isCallMinimized: pt && !!T,
-				showPoweredBy: ze
+				onMinimize: wt,
+				onExpand: Ct,
+				isCallMinimized: ht && !!T,
+				showPoweredBy: O,
+				getVisitorChatHistory: Ce,
+				getVisitorChatThread: we
 			}),
 			/* @__PURE__ */ g("style", { children: "\n        /* Force any SVG (or img) inside LogoSlot to fill the container height\n           regardless of whether the component forwards its style prop. */\n        .fe-logo-slot svg,\n        .fe-logo-slot img { height: 100%; width: auto; display: block; }\n\n        @keyframes fe-orb-breathe        { 0%,100%{transform:scale(1)}  50%{transform:scale(1.04)} }\n        @keyframes fe-orb-breathe-subtle { 0%,100%{transform:scale(1)}  50%{transform:scale(1.025)} }\n        @keyframes fe-orb-pulse  { 0%{transform:scale(1);opacity:.65} 50%{transform:scale(1.28);opacity:.1} 100%{transform:scale(1);opacity:.65} }\n        @keyframes fe-orb-glow   { from{opacity:.35} to{opacity:.75} }\n        @keyframes fe-orb-fade-in { from{opacity:0} to{opacity:1} }\n        @keyframes fe-orb-slide-up { from{opacity:0;transform:translateY(18px)} to{opacity:1;transform:translateY(0)} }\n        @keyframes fe-orb-bar-0 { from{height:6px}  to{height:18px} }\n        @keyframes fe-orb-bar-1 { from{height:10px} to{height:22px} }\n        @keyframes fe-orb-bar-2 { from{height:14px} to{height:26px} }\n        @keyframes fe-orb-bar-3 { from{height:8px}  to{height:20px} }\n        @keyframes fe-orb-bar-4 { from{height:6px}  to{height:16px} }\n        @keyframes fe-dot-bounce { 0%,80%,100%{transform:translateY(0);opacity:.5} 40%{transform:translateY(-5px);opacity:1} }\n      " })
 		]