@flamingo-stack/openframe-frontend-core 0.0.683-2453.7420.1 → 0.0.683

This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
Files changed (108) hide show
  1. package/dist/{chunk-RXVFDCZG.js → chunk-27QEVTIV.js} +2 -2
  2. package/dist/{chunk-H4MWNJEN.cjs → chunk-3DEDWUU7.cjs} +3 -3
  3. package/dist/{chunk-H4MWNJEN.cjs.map → chunk-3DEDWUU7.cjs.map} +1 -1
  4. package/dist/{chunk-325BPWHV.js → chunk-6KT5JW4J.js} +5 -5
  5. package/dist/{chunk-NMNFUW7W.js → chunk-74WGX4ZK.js} +5 -5
  6. package/dist/{chunk-DGPQ7SDN.cjs → chunk-7X3TSX4I.cjs} +10 -2
  7. package/dist/chunk-7X3TSX4I.cjs.map +1 -0
  8. package/dist/{chunk-ZVRVMJTL.cjs → chunk-A5AREJ7O.cjs} +18 -18
  9. package/dist/{chunk-ZVRVMJTL.cjs.map → chunk-A5AREJ7O.cjs.map} +1 -1
  10. package/dist/{chunk-WHLWSMI5.js → chunk-A6MF3SIG.js} +3 -3
  11. package/dist/{chunk-ND4YQJUE.cjs → chunk-DW74BS7L.cjs} +17 -17
  12. package/dist/{chunk-ND4YQJUE.cjs.map → chunk-DW74BS7L.cjs.map} +1 -1
  13. package/dist/{chunk-XXGQUVFO.cjs → chunk-GBPZLJEO.cjs} +10 -10
  14. package/dist/{chunk-XXGQUVFO.cjs.map → chunk-GBPZLJEO.cjs.map} +1 -1
  15. package/dist/{chunk-UXV77VAJ.js → chunk-HAYVT674.js} +2 -2
  16. package/dist/{chunk-5ERJPXKL.js → chunk-IDKJV35M.js} +2 -2
  17. package/dist/{chunk-Y6NJCG2F.cjs → chunk-IPFZ5TRP.cjs} +4 -4
  18. package/dist/{chunk-Y6NJCG2F.cjs.map → chunk-IPFZ5TRP.cjs.map} +1 -1
  19. package/dist/{chunk-YPQSZEF3.js → chunk-JXGYPSOL.js} +2 -2
  20. package/dist/{chunk-R24HDQHH.js → chunk-KNYO6YX3.js} +2 -2
  21. package/dist/{chunk-AWZSP7PN.js → chunk-KULLOTS2.js} +2 -2
  22. package/dist/{chunk-MKBYCHZZ.cjs → chunk-LLCUXXPW.cjs} +33 -33
  23. package/dist/{chunk-MKBYCHZZ.cjs.map → chunk-LLCUXXPW.cjs.map} +1 -1
  24. package/dist/{chunk-D5MMX7WM.js → chunk-NAKKGHU3.js} +2 -2
  25. package/dist/{chunk-L7TFT7T3.cjs → chunk-NIWIOUSY.cjs} +3 -3
  26. package/dist/{chunk-L7TFT7T3.cjs.map → chunk-NIWIOUSY.cjs.map} +1 -1
  27. package/dist/{chunk-4H5DDABI.js → chunk-OSDE6BXU.js} +2 -2
  28. package/dist/{chunk-UMYRFI5B.cjs → chunk-Q3CSHLFJ.cjs} +51 -51
  29. package/dist/{chunk-UMYRFI5B.cjs.map → chunk-Q3CSHLFJ.cjs.map} +1 -1
  30. package/dist/{chunk-TQFNFMGO.cjs → chunk-RPWBOWY6.cjs} +4 -4
  31. package/dist/{chunk-TQFNFMGO.cjs.map → chunk-RPWBOWY6.cjs.map} +1 -1
  32. package/dist/{chunk-XQQYMP7D.js → chunk-STQYRS3J.js} +9 -1
  33. package/dist/chunk-STQYRS3J.js.map +1 -0
  34. package/dist/{chunk-BQII6F44.cjs → chunk-UO7JVTPW.cjs} +3 -3
  35. package/dist/{chunk-BQII6F44.cjs.map → chunk-UO7JVTPW.cjs.map} +1 -1
  36. package/dist/{chunk-QKXDT4L2.cjs → chunk-V6ZJY5F6.cjs} +3 -3
  37. package/dist/{chunk-QKXDT4L2.cjs.map → chunk-V6ZJY5F6.cjs.map} +1 -1
  38. package/dist/{chunk-EX7ANL73.cjs → chunk-WIONAKXI.cjs} +13 -13
  39. package/dist/{chunk-EX7ANL73.cjs.map → chunk-WIONAKXI.cjs.map} +1 -1
  40. package/dist/{chunk-YRTI6VJE.js → chunk-WZPYIOF2.js} +4 -4
  41. package/dist/{chunk-HNEVJK5K.js → chunk-XKA3GVR6.js} +4 -4
  42. package/dist/{chunk-Z2YYFGIY.cjs → chunk-Y4YMPWOQ.cjs} +17 -17
  43. package/dist/{chunk-Z2YYFGIY.cjs.map → chunk-Y4YMPWOQ.cjs.map} +1 -1
  44. package/dist/{chunk-MJSHUJAV.js → chunk-Y54SLPBA.js} +2 -2
  45. package/dist/{chunk-EIPRHSCB.cjs → chunk-ZH7U2IG5.cjs} +36 -36
  46. package/dist/{chunk-EIPRHSCB.cjs.map → chunk-ZH7U2IG5.cjs.map} +1 -1
  47. package/dist/components/case-studies/index.cjs +11 -11
  48. package/dist/components/case-studies/index.js +2 -2
  49. package/dist/components/contact/index.cjs +3 -3
  50. package/dist/components/contact/index.js +2 -2
  51. package/dist/components/docs/index.cjs +6 -6
  52. package/dist/components/docs/index.js +5 -5
  53. package/dist/components/embeds/index.cjs +3 -3
  54. package/dist/components/embeds/index.js +2 -2
  55. package/dist/components/faq/index.cjs +3 -3
  56. package/dist/components/faq/index.js +2 -2
  57. package/dist/components/features/index.cjs +2 -2
  58. package/dist/components/features/index.js +1 -1
  59. package/dist/components/footer.d.ts.map +1 -1
  60. package/dist/components/help-center-pages/index.cjs +49 -49
  61. package/dist/components/help-center-pages/index.js +13 -13
  62. package/dist/components/index.cjs +33 -38
  63. package/dist/components/index.cjs.map +1 -1
  64. package/dist/components/index.js +14 -19
  65. package/dist/components/index.js.map +1 -1
  66. package/dist/components/meeting-scheduler/index.cjs +22 -22
  67. package/dist/components/meeting-scheduler/index.js +1 -1
  68. package/dist/components/navigation/index.cjs +5 -5
  69. package/dist/components/navigation/index.js +4 -4
  70. package/dist/components/onboarding-guides/index.cjs +5 -5
  71. package/dist/components/onboarding-guides/index.js +4 -4
  72. package/dist/components/tickets/index.cjs +6 -6
  73. package/dist/components/tickets/index.js +5 -5
  74. package/dist/components/ui/index.cjs +2 -2
  75. package/dist/components/ui/index.js +1 -1
  76. package/dist/index.cjs +8 -6
  77. package/dist/index.cjs.map +1 -1
  78. package/dist/index.js +7 -5
  79. package/dist/index.js.map +1 -1
  80. package/dist/utils/copyright-line.d.ts +7 -0
  81. package/dist/utils/copyright-line.d.ts.map +1 -0
  82. package/dist/utils/index.cjs +8 -0
  83. package/dist/utils/index.cjs.map +1 -1
  84. package/dist/utils/index.d.ts +1 -0
  85. package/dist/utils/index.d.ts.map +1 -1
  86. package/dist/utils/index.js +8 -1
  87. package/dist/utils/index.js.map +1 -1
  88. package/package.json +1 -1
  89. package/src/components/footer.tsx +2 -1
  90. package/src/utils/__tests__/copyright-line.test.ts +12 -0
  91. package/src/utils/copyright-line.ts +10 -0
  92. package/src/utils/index.ts +3 -0
  93. package/dist/chunk-DGPQ7SDN.cjs.map +0 -1
  94. package/dist/chunk-XQQYMP7D.js.map +0 -1
  95. /package/dist/{chunk-RXVFDCZG.js.map → chunk-27QEVTIV.js.map} +0 -0
  96. /package/dist/{chunk-325BPWHV.js.map → chunk-6KT5JW4J.js.map} +0 -0
  97. /package/dist/{chunk-NMNFUW7W.js.map → chunk-74WGX4ZK.js.map} +0 -0
  98. /package/dist/{chunk-WHLWSMI5.js.map → chunk-A6MF3SIG.js.map} +0 -0
  99. /package/dist/{chunk-UXV77VAJ.js.map → chunk-HAYVT674.js.map} +0 -0
  100. /package/dist/{chunk-5ERJPXKL.js.map → chunk-IDKJV35M.js.map} +0 -0
  101. /package/dist/{chunk-YPQSZEF3.js.map → chunk-JXGYPSOL.js.map} +0 -0
  102. /package/dist/{chunk-R24HDQHH.js.map → chunk-KNYO6YX3.js.map} +0 -0
  103. /package/dist/{chunk-AWZSP7PN.js.map → chunk-KULLOTS2.js.map} +0 -0
  104. /package/dist/{chunk-D5MMX7WM.js.map → chunk-NAKKGHU3.js.map} +0 -0
  105. /package/dist/{chunk-4H5DDABI.js.map → chunk-OSDE6BXU.js.map} +0 -0
  106. /package/dist/{chunk-YRTI6VJE.js.map → chunk-WZPYIOF2.js.map} +0 -0
  107. /package/dist/{chunk-HNEVJK5K.js.map → chunk-XKA3GVR6.js.map} +0 -0
  108. /package/dist/{chunk-MJSHUJAV.js.map → chunk-Y54SLPBA.js.map} +0 -0
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client';\n\n/**\n * TicketLiveProvider — the ONE client home for support-ticket realtime.\n *\n * DOMAIN logic only — connection lifecycle (subscribed-confirm, server\n * retry grace, failed-reconnect pacing, hidden-tab suspend/resume) is\n * owned entirely by the common SSE client (`createSseSubscription`);\n * this provider consumes its consolidated `onConnectedChange` signal.\n *\n * Owns:\n * - the unread summary — delivered EXCLUSIVELY by the stream\n * (`ticket-summary` frames on connect + debounced after events) and\n * by `ticket-read` responses. The client holds NO summary fetch\n * path: resync-on-(re)connect is served by the SERVER (every\n * connect pushes a fresh summary);\n * - query invalidation on events (list + open drawer refresh live);\n * - `markRead` with local write-through zeroing for 0-latency,\n * reconciled by the response's server-computed summary;\n * - the ticket-contract `no-stream` (204) retry policy.\n *\n * There is NO polling anywhere and NO summary endpoint. Hosts whose\n * stream endpoint 404s (terminal) or is absent get no unread indication\n * — the indication IS a realtime feature.\n *\n * Invalidation semantics on events — deliberately `invalidateQueries`,\n * NOT `setQueryData` patches: the ticket hooks run `gcTime: 0`, so\n * there is usually no cache entry to patch, and `TicketsCacheSlot`\n * shape rules apply when there is.\n */\n\nimport { useQueryClient } from '@tanstack/react-query';\nimport React from 'react';\nimport { useChatRuntime } from '../../contexts/chat-runtime-context';\nimport { embedAuthedFetch } from '../../utils/embed-authed-fetch';\nimport { createSseSubscription, type SseSubscription, type SseTransportStatus } from '../../utils/sse-subscription';\nimport { useChatIdentity } from '../chat/hooks/use-chat-identity';\nimport type { TicketMessageStreamData, TicketStreamEvent, TicketUnreadSummary } from './types';\n\n// Ticket realtime is its OWN api surface — deliberately NOT under\n// `/api/chat/agent/*` (that prefix is the chat agent's tool surface;\n// ticket streaming/read-receipts are unrelated to chat).\nconst TICKET_STREAM_ENDPOINT = '/api/tickets/stream';\nconst TICKET_READ_ENDPOINT = '/api/tickets/read';\n\nconst EMPTY_SUMMARY: TicketUnreadSummary = { totalUnread: 0, tickets: {}, latestUnreadAt: {} };\n\n/** ISO stamps can carry mixed timezone offsets (server `+00:00` vs an\n * optimistic local `Z`) — lexicographic string comparison mis-orders\n * those, so every stamp comparison goes through parsed epoch ms.\n * Missing/unparseable stamps sort oldest. */\nconst stampMs = (stamp: string | null | undefined): number => {\n if (!stamp) return 0;\n const ms = Date.parse(stamp);\n return Number.isNaN(ms) ? 0 : ms;\n};\n\n/** Trailing debounce for event-burst invalidations (an agent pasting 5\n * messages must not fire 5 list refetches). */\nconst INVALIDATE_DEBOUNCE_MS = 1_500;\n\nexport interface TicketLiveContextValue {\n /** Viewer has a resolved, non-anon chat identity. Surfaces (e.g. the\n * header cell) hide themselves when false — computed here so they\n * don't each spin up their own identity resolution. */\n authed: boolean;\n /** Realtime-subscribed (server-confirmed), not merely HTTP-open. */\n connected: boolean;\n /** Unread total across tickets — drives the header count badge. */\n unreadTotal: number;\n /** Per-ticket unread counts (missing key = 0) — drives row dots.\n * The currently-open ticket is masked to 0. */\n unreadByTicket: Record<string, number>;\n /** The ticket with the NEWEST unread reply (open ticket excluded) —\n * the header cell routes to it via the SSOT deep link\n * (`buildTicketOpenHref`). Null when nothing is unread. */\n nextUnreadTicketId: string | null;\n /** Mark a ticket read: POSTs the receipt, zeroes the ticket locally\n * (0-latency), then applies the response's server-computed summary. */\n markRead: (ticketExternalId: string) => Promise<void>;\n /** Drawer open/close registration — suppresses unread bumps for the\n * open ticket and masks it in the derived map. */\n setOpenTicketId: (ticketExternalId: string | null) => void;\n /** Hint that the viewer just created a ticket — reconnects the stream\n * (fresh ownership set + fresh server-pushed summary). */\n notifyTicketCreated: () => void;\n}\n\nconst TicketLiveContext = React.createContext<TicketLiveContextValue | null>(null);\n\nexport function useOptionalTicketLive(): TicketLiveContextValue | null {\n return React.useContext(TicketLiveContext);\n}\n\nexport function useTicketLive(): TicketLiveContextValue {\n const ctx = React.useContext(TicketLiveContext);\n if (!ctx) {\n throw new Error('useTicketLive must be used within <TicketLiveProvider>');\n }\n return ctx;\n}\n\nfunction isTicketMessageData(value: unknown): value is TicketMessageStreamData {\n return (\n typeof value === 'object' &&\n value !== null &&\n typeof (value as TicketMessageStreamData).ticket_external_id === 'string'\n );\n}\n\nfunction isSummaryData(value: unknown): value is TicketUnreadSummary {\n return (\n typeof value === 'object' &&\n value !== null &&\n typeof (value as TicketUnreadSummary).totalUnread === 'number' &&\n typeof (value as TicketUnreadSummary).tickets === 'object'\n );\n}\n\nexport interface TicketLiveProviderProps {\n children: React.ReactNode;\n /**\n * Whether ticket realtime is available to this host at all (feature flag,\n * session, entitlement). `false` provides NO context — `useOptionalTicketLive()`\n * reads `null`, `useTicketLive()` throws, and no identity or stream request is\n * made: byte-for-byte what a host got by not mounting this at all.\n *\n * It exists so a host never has to mount this CONDITIONALLY. A host that writes\n * `enabled ? <TicketLiveProvider>{children}</TicketLiveProvider> : <>{children}</>`\n * changes the element TYPE at that position the moment its flag answers, and React\n * tears down and remounts everything below. In openframe-frontend that wrapper sat\n * around the whole `AppLayout`, so every cold load remounted the app shell and the\n * page under it — visibly, as a chat drawer opened by a deep link replaying its\n * open animation. Mount it always and pass the answer here instead.\n *\n * One consequence of mounting it always: a `ChatRuntime` must be above it even\n * while disabled. The identity resolver reads one unconditionally (Rules of\n * Hooks) and throws without it; `enabled` gates the request, not the read.\n */\n enabled?: boolean;\n}\n\nexport function TicketLiveProvider({ children, enabled = true }: TicketLiveProviderProps) {\n const runtime = useChatRuntime();\n const identity = useChatIdentity(enabled);\n const queryClient = useQueryClient();\n\n const streamUrl = runtime?.endpoints.ticketStreamUrl ?? TICKET_STREAM_ENDPOINT;\n const readUrl = runtime?.endpoints.ticketReadUrl ?? TICKET_READ_ENDPOINT;\n\n // Gates the stream below (via `streamEnabled`) as well as every surface that\n // reads `authed` — one predicate, so a disabled provider is also a silent one.\n const authed = enabled && identity.authTier !== 'anon' && !!identity.user?.email;\n\n const [connected, setConnected] = React.useState(false);\n // The SINGLE unread source — written ONLY from server-computed\n // summaries (stream frames + markRead responses) plus the two\n // 0-latency optimistic writes (event bump, markRead zero), both\n // reconciled by the next server summary.\n const [summary, setSummary] = React.useState<TicketUnreadSummary>(EMPTY_SUMMARY);\n // State + ref for the open drawer: state drives the derived map,\n // the ref lets stream callbacks read it without re-subscribing.\n const [openTicketIdState, setOpenTicketIdState] = React.useState<string | null>(null);\n const openTicketIdRef = React.useRef<string | null>(null);\n\n // ---- Debounced (trailing) invalidation of ticket queries on events ----\n const pendingTicketIdsRef = React.useRef<Set<string>>(new Set());\n const invalidateTimerRef = React.useRef<ReturnType<typeof setTimeout> | null>(null);\n const flushInvalidations = React.useCallback(() => {\n invalidateTimerRef.current = null;\n const ids = Array.from(pendingTicketIdsRef.current);\n pendingTicketIdsRef.current.clear();\n void queryClient.invalidateQueries({ queryKey: ['tickets'] });\n for (const id of ids) {\n void queryClient.invalidateQueries({ queryKey: ['ticket-engagements', id] });\n }\n }, [queryClient]);\n const scheduleInvalidation = React.useCallback(\n (ticketId?: string) => {\n if (ticketId) pendingTicketIdsRef.current.add(ticketId);\n if (invalidateTimerRef.current) return;\n invalidateTimerRef.current = setTimeout(flushInvalidations, INVALIDATE_DEBOUNCE_MS);\n },\n [flushInvalidations],\n );\n\n // ---- Optimistic unread writes (reconciled by server summaries) ----\n const bumpUnread = React.useCallback((ticketId: string, createdAt?: string | null) => {\n setSummary(prev => {\n const stamp = createdAt ?? new Date().toISOString();\n const existing = prev.latestUnreadAt[ticketId];\n return {\n totalUnread: prev.totalUnread + 1,\n tickets: { ...prev.tickets, [ticketId]: (prev.tickets[ticketId] ?? 0) + 1 },\n latestUnreadAt: {\n ...prev.latestUnreadAt,\n [ticketId]: existing && stampMs(existing) > stampMs(stamp) ? existing : stamp,\n },\n };\n });\n }, []);\n\n const zeroUnread = React.useCallback((ticketId: string) => {\n setSummary(prev => {\n const current = prev.tickets[ticketId] ?? 0;\n if (current === 0) return prev;\n const tickets = { ...prev.tickets };\n delete tickets[ticketId];\n const latestUnreadAt = { ...prev.latestUnreadAt };\n delete latestUnreadAt[ticketId];\n return { totalUnread: Math.max(0, prev.totalUnread - current), tickets, latestUnreadAt };\n });\n }, []);\n\n // ---- Stream lifecycle (owned by the SSE CLIENT — the provider only\n // consumes its consolidated signals) ----\n const subscriptionRef = React.useRef<SseSubscription | null>(null);\n const noStreamRef = React.useRef(false);\n\n // Stable handler refs so the subscription effect doesn't churn.\n const handlersRef = React.useRef<{\n onEvent: (eventName: string, data: unknown) => void;\n onStatus: (status: SseTransportStatus) => void;\n onConnected: (connected: boolean) => void;\n }>({ onEvent: () => {}, onStatus: () => {}, onConnected: () => {} });\n\n const handleConnected = (isConnected: boolean) => {\n setConnected(isConnected);\n if (isConnected) {\n // Event-gap healing on every (re)connect: the SERVER pushes a\n // fresh summary; the open drawer refetches through the ACL'd path.\n const openId = openTicketIdRef.current;\n if (openId) {\n void queryClient.invalidateQueries({ queryKey: ['ticket-engagements', openId] });\n }\n }\n };\n\n const handleEvent = (eventName: string, data: unknown) => {\n if (eventName === 'ticket-summary') {\n const frame = data as TicketStreamEvent | null;\n if (isSummaryData(frame?.data)) {\n setSummary({\n totalUnread: frame.data.totalUnread,\n tickets: frame.data.tickets ?? {},\n latestUnreadAt: frame.data.latestUnreadAt ?? {},\n });\n }\n return;\n }\n\n if (eventName === 'ticket-resync') {\n // Ownership gained / degraded payload — a fresh ticket-summary\n // frame follows from the server; refresh the query surfaces.\n scheduleInvalidation();\n return;\n }\n\n if (eventName === 'ticket-status') {\n // Meaningful ticket-row change (close/reopen/pipeline move). The\n // server pushes an updated summary right after (closures count as\n // unread server-side); here we just refresh the query surfaces so\n // the status badge flips live.\n const frame = data as TicketStreamEvent | null;\n const ticketId = (frame?.data as { ticket_external_id?: string } | undefined)?.ticket_external_id;\n scheduleInvalidation(ticketId);\n return;\n }\n\n if (eventName === 'ticket-message') {\n const frame = data as TicketStreamEvent | null;\n const payload = frame?.data;\n if (!isTicketMessageData(payload)) {\n scheduleInvalidation();\n return;\n }\n // Always invalidate (own replies from another tab render live);\n // bump unread ONLY on the server-stamped predicate, and never for\n // the ticket whose drawer is open. The server's debounced summary\n // push reconciles moments later.\n scheduleInvalidation(payload.ticket_external_id);\n if (payload.countsAsUnread && payload.ticket_external_id !== openTicketIdRef.current) {\n bumpUnread(payload.ticket_external_id, payload.hubspot_created_at);\n }\n }\n };\n\n const handleStatus = (status: SseTransportStatus) => {\n // The client owns connection lifecycle (confirm timeout, server\n // retry grace, failed-reconnect pacing, hidden-suspend). The only\n // transport status with DOMAIN meaning is the ticket contract's\n // `no-stream` (204 = zero owned tickets): remember it so a domain\n // signal (own create_ticket, window focus) can retry.\n if (status === 'open') noStreamRef.current = false;\n if (status === 'no-stream') noStreamRef.current = true;\n };\n\n // Publish the three handlers into the stable ref. In an unconditional effect\n // rather than in the render body: every caller is an SSE transport callback,\n // which can only fire after a commit, and a render attempt React discards\n // must not be able to leave a handler behind that closes over state the user\n // never saw. Declared BEFORE the subscription effect so it is filled first\n // in the same flush.\n React.useEffect(() => {\n handlersRef.current.onConnected = handleConnected;\n handlersRef.current.onEvent = handleEvent;\n handlersRef.current.onStatus = handleStatus;\n });\n\n // Mount/unmount of the subscription — gated on auth + a usable URL.\n const streamEnabled = authed && !!streamUrl;\n React.useEffect(() => {\n if (!streamEnabled) return undefined;\n if (typeof window === 'undefined') return undefined;\n\n subscriptionRef.current = createSseSubscription({\n url: streamUrl,\n onEvent: (name, data) => handlersRef.current.onEvent(name, data),\n onStatusChange: status => handlersRef.current.onStatus(status),\n onConnectedChange: isConnected => handlersRef.current.onConnected(isConnected),\n // Long-lived per-user stream: suspend while hidden (scale relief),\n // resume + reconnect on visible/online — all inside the client.\n pauseWhenHidden: true,\n });\n\n const retryIfIdle = () => {\n // After a 204 (no-stream), a focus signal is the retry trigger.\n if (noStreamRef.current) {\n noStreamRef.current = false;\n subscriptionRef.current?.reconnectNow();\n }\n };\n window.addEventListener('focus', retryIfIdle);\n\n return () => {\n window.removeEventListener('focus', retryIfIdle);\n if (invalidateTimerRef.current) {\n clearTimeout(invalidateTimerRef.current);\n invalidateTimerRef.current = null;\n }\n subscriptionRef.current?.close();\n subscriptionRef.current = null;\n setConnected(false);\n setSummary(EMPTY_SUMMARY);\n };\n // handlersRef is stable; streamUrl/auth changes remount the stream.\n }, [streamEnabled, streamUrl]);\n\n // ---- Public API ----\n const markRead = React.useCallback(\n async (ticketExternalId: string) => {\n try {\n const response = await embedAuthedFetch(readUrl, {\n method: 'POST',\n body: JSON.stringify({ ticket_id: ticketExternalId }),\n });\n if (!response.ok) return;\n // 0-latency local zero, then reconcile with the response's\n // server-computed summary (THE truth — includes closure\n // accounting and other tickets).\n zeroUnread(ticketExternalId);\n const body = (await response.json().catch(() => null)) as { summary?: TicketUnreadSummary } | null;\n if (isSummaryData(body?.summary)) {\n setSummary({\n totalUnread: body.summary.totalUnread,\n tickets: body.summary.tickets ?? {},\n latestUnreadAt: body.summary.latestUnreadAt ?? {},\n });\n }\n } catch {\n // Non-fatal — the receipt lands on the next markRead; unread\n // state reconciles via the next server summary push.\n }\n },\n [readUrl, zeroUnread],\n );\n\n const setOpenTicketId = React.useCallback((ticketExternalId: string | null) => {\n openTicketIdRef.current = ticketExternalId;\n setOpenTicketIdState(ticketExternalId);\n }, []);\n\n const notifyTicketCreated = React.useCallback(() => {\n // Fresh connect → fresh ownership set + fresh server summary\n // (covers both the no-stream 204 wait state and an already-live\n // stream whose set predates the new ticket).\n noStreamRef.current = false;\n subscriptionRef.current?.reconnectNow();\n }, []);\n\n // Derived unread map — open ticket masked to 0 so a server summary\n // landing inside the markRead debounce window can't transiently\n // re-badge it.\n const value = React.useMemo<TicketLiveContextValue>(() => {\n let unreadByTicket = summary.tickets;\n let unreadTotal = summary.totalUnread;\n if (openTicketIdState && unreadByTicket[openTicketIdState]) {\n const masked = unreadByTicket[openTicketIdState];\n unreadByTicket = { ...unreadByTicket };\n delete unreadByTicket[openTicketIdState];\n unreadTotal = Math.max(0, unreadTotal - masked);\n }\n // Ticket with the NEWEST unread reply (compared as parsed epoch ms\n // via `stampMs` — mixed timezone offsets break string ordering) —\n // header cell routes there. Falls back to any unread key if a\n // timestamp is missing.\n let nextUnreadTicketId: string | null = null;\n let nextStampMs = 0;\n for (const id of Object.keys(unreadByTicket)) {\n const ms = stampMs(summary.latestUnreadAt[id]);\n if (nextUnreadTicketId === null || ms > nextStampMs) {\n nextUnreadTicketId = id;\n nextStampMs = ms;\n }\n }\n return {\n authed,\n connected,\n unreadTotal,\n unreadByTicket,\n nextUnreadTicketId,\n markRead,\n setOpenTicketId,\n notifyTicketCreated,\n };\n }, [summary, authed, connected, openTicketIdState, markRead, setOpenTicketId, notifyTicketCreated]);\n\n return <TicketLiveContext.Provider value={enabled ? value : null}>{children}</TicketLiveContext.Provider>;\n}\n","/**\n * Wire shape of a row returned by `POST /api/chat/agent/find-ticket`.\n * Mirrors the executor's projection at `lib/data/hubspot-tools.ts`\n * (`FIND_TICKET_SELECT` / `FindTicketResult`).\n *\n * Cross-repo duplication is INTENTIONAL: this lib ships independently\n * of the hub, so we can't import `FindTicketResult` from\n * `hubspot-tools.ts` directly. If the server adds a column to\n * `FIND_TICKET_SELECT`, also add it here. The smoke test in §F of the\n * plan covers the happy path; a wire-contract test belongs in the hub.\n *\n * `find-ticket` returns `customer_emails: string[]` (jsonb array), NOT\n * a single `customer_email`. The list is server-self-scoped to the\n * caller's session email; the array is exposed for admin/staff\n * surfaces, which the ticket center doesn't render.\n */\nexport interface TicketData {\n id: string;\n /** HubSpot ticket id (display number, e.g. \"1234\"). */\n external_id: string;\n subject: string | null;\n /** Short (≤400 char) HTML-stripped preview of the ticket body —\n * used for the list-card subtitle when needed. */\n preview: string | null;\n /** Longer (≤4k char) sanitized body. INCLUDES every appended\n * `content_addendum` comment because the `update_ticket` executor\n * reads + re-writes the `content` property server-side with a\n * `---` separator. Render this in the drawer's description block\n * and the user sees both the original message + every comment they\n * (or staff) added. */\n body: string | null;\n /** Canonical OPEN | CLOSED (HubSpot pipeline derived). */\n status: string | null;\n /** Human label like \"New\" / \"Working on it\" / \"Waiting on contact\" /\n * \"Closed\". Drives the badge text; canonical status drives color. */\n pipeline_stage_label: string | null;\n clickup_task_id: string | null;\n /** Snapshot of the linked ClickUp delivery task — populated server-side\n * via the `clickup_tasks` mirror when `clickup_task_id` is set. Drives\n * the \"Linked delivery\" card surface on the ticket drawer (status\n * badge + ClickUp deep link). `null` when no link OR the ClickUp row\n * was deleted / not yet synced. */\n clickup: TicketClickupSummary | null;\n priority: string | null;\n customer_emails: string[];\n customer_company: string | null;\n /** HubSpot contact's display name. Drives the customer attribution\n * on the drawer when the viewer is NOT the customer themselves\n * (admin browsing / multi-contact second viewer). Conversations\n * API messages don't carry per-message sender info on Custom\n * Channels, so this is the only reliable source for \"what's the\n * customer's name.\" */\n customer_name: string | null;\n /** HubSpot owner id of the agent assigned to this ticket. Carried as\n * raw id for debugging; rendering goes through `assignedOwner`. Null\n * when unassigned. */\n assigned_to: string | null;\n /** Resolved assigned-owner profile — name + email + avatar. Populated\n * server-side via `attachOwnerProfiles` which joins through the\n * `hubspot_owners` mirror to `profiles` by email. Drives the\n * \"Assigned to\" attribution in the drawer header. Null when\n * unassigned OR the owner couldn't be resolved (rare — only when\n * the agent was deleted from HubSpot between the ticket update and\n * the next owners reconcile). */\n assignedOwner: TicketAssignedOwner | null;\n hubspot_updated_at: string;\n}\n\n/** Resolved profile of a ticket's assigned agent — surfaced in the\n * drawer header. Subset of the server's `MirroredOwnerProfile`\n * trimmed to just the rendering fields. */\nexport interface TicketAssignedOwner {\n name: string | null;\n email: string | null;\n avatarUrl: string | null;\n}\n\n/** Compact projection of a linked ClickUp task — matches the server's\n * `ClickupSummary` and aligns with `DeliveryItem` so the linked-card\n * on a ticket can render through the same `DeliveryRow` primitive used\n * on `/bug-fixes-and-enhancements`. */\nexport interface TicketClickupSummary {\n /** ClickUp task external_id (e.g. \"86ad4e022\"). Used as the\n * `?focus=<id>` URL param to scroll the public delivery page to\n * this row. */\n external_id: string;\n title: string | null;\n description: string | null;\n /** ClickUp status name — e.g. \"complete\" / \"working\" / \"design approved\"\n * / \"waiting for release\". Used as the badge label. */\n status: string | null;\n /** ClickUp's per-status hex color (e.g. \"#008844\"). Forwarded to the\n * badge so colors match the ClickUp board exactly. */\n status_color: string | null;\n /** Bucket — `'backlog' | 'working' | 'complete' | 'unknown'`. Used as\n * a fallback when status_color is missing. */\n status_category: string | null;\n /** ClickUp custom item label (`'Bug'` / `'Request'`) — drives the\n * type badge (\"BUG-FIX\" / \"ENHANCEMENT\"). */\n task_type: string | null;\n custom_item_id: number | null;\n /** Every ClickUp list the task is associated with. UI joins with \", \". */\n list_names: string[];\n /** Unix-ms timestamps so the row's \"ACTIVE X ago\" subtitle uses the\n * shared `getRelativeTime()` helper. */\n date_opened: number | null;\n date_updated: number | null;\n date_closed: number | null;\n /** Direct https://app.clickup.com/t/<id> deep link. Kept on the wire\n * for admin surfaces; the customer-facing linked card navigates\n * internally instead. */\n clickup_url: string | null;\n /** Composed server-side via the SAME `buildDevSectionUrl` helper the\n * chat-inline delivery card uses. Carries `?search=<id>` so the\n * delivery list filters to that single task on landing. */\n delivery_href: string;\n /** Target platform name for the host's `useNavLink` to decide\n * same-tab vs new-tab on cross-platform links. */\n delivery_target_platform: string;\n /** Release version label set by the delivery team, e.g. \"0.9\" / \"1.0\".\n * Shown beside the status when present. */\n target_version: string | null;\n}\n\n/**\n * Optimistic placeholder a `submitTicket` call prepends to the list\n * BEFORE the server roundtrip resolves. Drawer is hidden until the\n * real id arrives. The wrapper destructures `_optimistic` before\n * forwarding to `<ChatTicketItem>` so the DOM doesn't see an unknown\n * prop.\n */\nexport interface OptimisticTicket extends TicketData {\n _optimistic: true;\n}\n\nexport type AnyTicket = TicketData | OptimisticTicket;\n\nexport function isOptimistic(t: AnyTicket): t is OptimisticTicket {\n return (t as OptimisticTicket)._optimistic === true;\n}\n\n/**\n * Shape of a single `['tickets', …]` TanStack-Query cache slot.\n * Mirrors `FindTicketResponse` in `hooks/use-tickets-list.ts` — kept\n * here because the cache-mutation call sites in `useTicketActions` and\n * `<HelpCenterList>` would otherwise have to redeclare the shape inline.\n *\n * A 2026-05-29 prod regression (`t.map is not a function` on\n * close/reopen) was caused by assuming the cache held a bare\n * `TicketData[]` instead of this wrapper — every helper that calls\n * `queryClient.setQueriesData` / `getQueriesData` on `['tickets']`\n * MUST type the value through this shape and project / reassemble\n * `tickets` explicitly.\n */\nexport interface TicketsCacheSlot {\n tickets?: TicketData[];\n count?: number;\n totalCount?: number;\n page?: number;\n pageSize?: number;\n totalPages?: number;\n scope?: 'self' | 'all';\n}\n\n/**\n * Stable server-side error codes the ticket-action helpers route\n * through `mapTicketActionError`. Anything else is treated as a generic\n * server error.\n *\n * Reply-specific codes (`HUBSPOT_5XX` / `HUBSPOT_400_VALIDATION` /\n * `HUBSPOT_404_THREAD` / `HUBSPOT_REPLY_UNKNOWN`) drive the drawer\n * banner that appears above the composer when a customer reply fails.\n * Distinct from `HUBSPOT_DISCONNECTED` (whole-system) and\n * `TICKET_NOT_FOUND` (terminal-row) — the reply codes are per-attempt\n * + retryable except for `HUBSPOT_404_THREAD`.\n */\nexport type TicketActionErrorCode =\n | 'PROPOSAL_NOT_CLAIMABLE'\n | 'TICKET_NOT_FOUND'\n | 'TICKET_OWNERSHIP_DENIED'\n | 'HUBSPOT_DISCONNECTED'\n | 'RATE_LIMITED'\n | 'INVALID_TOOL_ARGS'\n | 'HUBSPOT_5XX'\n | 'HUBSPOT_400_VALIDATION'\n | 'HUBSPOT_404_THREAD'\n | 'HUBSPOT_REPLY_UNKNOWN'\n | 'UNKNOWN';\n\nexport interface MappedTicketActionError {\n code: TicketActionErrorCode;\n /** Human-readable copy safe to show in a toast. */\n message: string;\n /** When true, the form should disable submit + show the\n * support-down banner. Set only for HUBSPOT_DISCONNECTED. */\n supportSystemDown: boolean;\n /** When true, the helper should remove the affected row optimistically\n * (TICKET_NOT_FOUND). */\n removeRowFromCache: boolean;\n /** Retry hint surfaced from a 429 response. Caller decides whether\n * to mention it in the toast. */\n retryAfterSeconds?: number;\n}\n\n/**\n * Defensive client-side cap on ticket text (initial content + comment\n * addendums). HubSpot Note engagements accept more, but a 100KB paste\n * should fail fast at the UI rather than burning a server round-trip.\n * Both the open-ticket form and the per-row comment textarea import\n * this so a future server-side hardening only touches one place.\n */\nexport const TICKET_TEXT_MAX_CHARS = 5000;\n\n/**\n * Wire contract of the ticket live stream (`GET /api/chat/agent/\n * ticket-stream`, SSE). Producer (the hub route's `mapEvent`) imports\n * THIS type — same producer/consumer SSOT pattern as\n * `ConversationEngagementWire = TicketEngagement`. A schema drift here\n * would be a silent serialization bug; keep one named contract.\n *\n * Frames carry METADATA ONLY — never message bodies. Content is always\n * refetched through the ACL'd `list-engagements` path (one read path).\n *\n * Event names (`eventType`):\n * - `ticket-message` — a message row landed in the mirror for one of\n * the viewer's tickets. `data` carries the metadata.\n * - `ticket-status` — a MEANINGFUL ticket-row change (status /\n * pipeline stage / closure) landed in the mirror. Server-side\n * old-vs-new diffing drops no-op writes (sync stamps). Clients\n * invalidate + refetch the summary (closures count as unread\n * server-side via `closed_at` vs the read receipt).\n * - `ticket-summary` — the server-computed `TicketUnreadSummary`.\n * THE stream is the summary webservice: pushed on connect (server-\n * side resync-on-reconnect) and re-pushed (debounced) after every\n * delivered event. Clients hold NO summary fetch path.\n * - `ticket-resync` — degraded frame: something happened that the\n * server couldn't fully describe (truncated Realtime payload, or\n * the connection's ownership set just gained tickets). A fresh\n * `ticket-summary` follows it; clients invalidate queries.\n *\n * The server also emits `status` frames (`subscribed` / `retrying` /\n * `reconnect_failed`) from the shared SSE utility — clients derive\n * `connected` from those, NOT from the HTTP stream being open.\n */\nexport type TicketStreamEventType = 'ticket-message' | 'ticket-status' | 'ticket-summary' | 'ticket-resync';\n\n/** Metadata payload of a `ticket-message` frame. */\nexport type TicketMessageStreamData = {\n ticket_external_id: string;\n /** Mirror row's HubSpot message id. */\n message_id: string;\n /** Server-stamped via the same direction predicate the wire mapper\n * uses. Clients never re-derive author classification. */\n authorRole: 'customer' | 'support';\n /** Server-stamped via the visibility+direction unread predicate\n * (`countsAsUnread` in the hub's conversations DAL). ONLY frames\n * with `true` may bump client-side unread state. */\n countsAsUnread: boolean;\n hubspot_created_at: string | null;\n};\n\n/** Metadata payload of a `ticket-status` frame. */\nexport type TicketStatusStreamData = {\n ticket_external_id: string;\n /** Canonical OPEN | CLOSED after the change. */\n status: string | null;\n pipeline_stage_label: string | null;\n closed_at: string | null;\n};\n\nexport interface TicketStreamEvent {\n eventType: TicketStreamEventType;\n /** Human-readable label (SSE envelope compat) — clients ignore it. */\n message: string;\n /** `ticket-message` → TicketMessageStreamData; `ticket-status` →\n * TicketStatusStreamData; `ticket-summary` → TicketUnreadSummary;\n * absent on `ticket-resync`. */\n data?: TicketMessageStreamData | TicketStatusStreamData | TicketUnreadSummary;\n}\n\n/**\n * The SINGLE unread source, delivered EXCLUSIVELY over the stream\n * (`ticket-summary` frames on connect + after events) and in\n * `ticket-read` responses. There is no summary fetch endpoint. Header\n * badge total AND per-row dots both read this via the\n * `TicketLiveProvider` map; missing keys mean 0.\n */\nexport type TicketUnreadSummary = {\n totalUnread: number;\n tickets: Record<string, number>;\n /** ISO timestamp of the NEWEST unread message per ticket (same keys as\n * `tickets`). Drives \"route to the most recent update\" on the header\n * cell: the ticket with the max value here is `nextUnreadTicketId`. */\n latestUnreadAt: Record<string, string>;\n};\n\n/**\n * Trailing debounce for `markRead` while the drawer is open and new\n * messages stream in — flushed on drawer close so a fast open/close\n * still persists the receipt. Named beside its sibling cadences so\n * every timing knob lives in one file.\n */\nexport const TICKET_MARK_READ_DEBOUNCE_MS = 2000;\n\n/**\n * Ticket deep-link SSOT — DEFINED in the server-safe param-keys module\n * (`utils/dev-sections/dev-section-param-keys.ts`, beside its sibling\n * `devSectionAnchorId`) because producers span both worlds: the hub's\n * SERVER-side chat-ref builder and the client header cell. Re-exported\n * here so ticket-surface consumers keep one import home.\n */\nexport { TICKET_OPEN_PARAM, buildTicketOpenHref } from '../../utils/dev-sections/dev-section-param-keys';\n\n/**\n * Centralized toast copy. Keep all wording here so QA / localization\n * can find every user-visible string in one file.\n */\nexport const TOAST_COPY = {\n open_success: { title: 'Ticket opened', description: 'We received your message and will follow up shortly.' },\n open_mirror_pending: { title: 'Ticket opened', description: 'Syncing — your ticket will appear momentarily.' },\n close_success: { title: 'Ticket closed' },\n reopen_success: { title: 'Ticket reopened' },\n comment_success: { title: 'Comment added' },\n attach_success: { title: 'Files attached' },\n // Failure variants are constructed dynamically from MappedTicketActionError.\n} as const;\n"]}
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The client holds NO summary fetch\n * path: resync-on-(re)connect is served by the SERVER (every\n * connect pushes a fresh summary);\n * - query invalidation on events (list + open drawer refresh live);\n * - `markRead` with local write-through zeroing for 0-latency,\n * reconciled by the response's server-computed summary;\n * - the ticket-contract `no-stream` (204) retry policy.\n *\n * There is NO polling anywhere and NO summary endpoint. Hosts whose\n * stream endpoint 404s (terminal) or is absent get no unread indication\n * — the indication IS a realtime feature.\n *\n * Invalidation semantics on events — deliberately `invalidateQueries`,\n * NOT `setQueryData` patches: the ticket hooks run `gcTime: 0`, so\n * there is usually no cache entry to patch, and `TicketsCacheSlot`\n * shape rules apply when there is.\n */\n\nimport { useQueryClient } from '@tanstack/react-query';\nimport React from 'react';\nimport { useChatRuntime } from '../../contexts/chat-runtime-context';\nimport { embedAuthedFetch } from '../../utils/embed-authed-fetch';\nimport { createSseSubscription, type SseSubscription, type SseTransportStatus } from '../../utils/sse-subscription';\nimport { useChatIdentity } from '../chat/hooks/use-chat-identity';\nimport type { TicketMessageStreamData, TicketStreamEvent, TicketUnreadSummary } from './types';\n\n// Ticket realtime is its OWN api surface — deliberately NOT under\n// `/api/chat/agent/*` (that prefix is the chat agent's tool surface;\n// ticket streaming/read-receipts are unrelated to chat).\nconst TICKET_STREAM_ENDPOINT = '/api/tickets/stream';\nconst TICKET_READ_ENDPOINT = '/api/tickets/read';\n\nconst EMPTY_SUMMARY: TicketUnreadSummary = { totalUnread: 0, tickets: {}, latestUnreadAt: {} };\n\n/** ISO stamps can carry mixed timezone offsets (server `+00:00` vs an\n * optimistic local `Z`) — lexicographic string comparison mis-orders\n * those, so every stamp comparison goes through parsed epoch ms.\n * Missing/unparseable stamps sort oldest. */\nconst stampMs = (stamp: string | null | undefined): number => {\n if (!stamp) return 0;\n const ms = Date.parse(stamp);\n return Number.isNaN(ms) ? 0 : ms;\n};\n\n/** Trailing debounce for event-burst invalidations (an agent pasting 5\n * messages must not fire 5 list refetches). */\nconst INVALIDATE_DEBOUNCE_MS = 1_500;\n\nexport interface TicketLiveContextValue {\n /** Viewer has a resolved, non-anon chat identity. Surfaces (e.g. the\n * header cell) hide themselves when false — computed here so they\n * don't each spin up their own identity resolution. */\n authed: boolean;\n /** Realtime-subscribed (server-confirmed), not merely HTTP-open. */\n connected: boolean;\n /** Unread total across tickets — drives the header count badge. */\n unreadTotal: number;\n /** Per-ticket unread counts (missing key = 0) — drives row dots.\n * The currently-open ticket is masked to 0. */\n unreadByTicket: Record<string, number>;\n /** The ticket with the NEWEST unread reply (open ticket excluded) —\n * the header cell routes to it via the SSOT deep link\n * (`buildTicketOpenHref`). Null when nothing is unread. */\n nextUnreadTicketId: string | null;\n /** Mark a ticket read: POSTs the receipt, zeroes the ticket locally\n * (0-latency), then applies the response's server-computed summary. */\n markRead: (ticketExternalId: string) => Promise<void>;\n /** Drawer open/close registration — suppresses unread bumps for the\n * open ticket and masks it in the derived map. */\n setOpenTicketId: (ticketExternalId: string | null) => void;\n /** Hint that the viewer just created a ticket — reconnects the stream\n * (fresh ownership set + fresh server-pushed summary). */\n notifyTicketCreated: () => void;\n}\n\nconst TicketLiveContext = React.createContext<TicketLiveContextValue | null>(null);\n\nexport function useOptionalTicketLive(): TicketLiveContextValue | null {\n return React.useContext(TicketLiveContext);\n}\n\nexport function useTicketLive(): TicketLiveContextValue {\n const ctx = React.useContext(TicketLiveContext);\n if (!ctx) {\n throw new Error('useTicketLive must be used within <TicketLiveProvider>');\n }\n return ctx;\n}\n\nfunction isTicketMessageData(value: unknown): value is TicketMessageStreamData {\n return (\n typeof value === 'object' &&\n value !== null &&\n typeof (value as TicketMessageStreamData).ticket_external_id === 'string'\n );\n}\n\nfunction isSummaryData(value: unknown): value is TicketUnreadSummary {\n return (\n typeof value === 'object' &&\n value !== null &&\n typeof (value as TicketUnreadSummary).totalUnread === 'number' &&\n typeof (value as TicketUnreadSummary).tickets === 'object'\n );\n}\n\nexport interface TicketLiveProviderProps {\n children: React.ReactNode;\n /**\n * Whether ticket realtime is available to this host at all (feature flag,\n * session, entitlement). `false` provides NO context — `useOptionalTicketLive()`\n * reads `null`, `useTicketLive()` throws, and no identity or stream request is\n * made: byte-for-byte what a host got by not mounting this at all.\n *\n * It exists so a host never has to mount this CONDITIONALLY. A host that writes\n * `enabled ? <TicketLiveProvider>{children}</TicketLiveProvider> : <>{children}</>`\n * changes the element TYPE at that position the moment its flag answers, and React\n * tears down and remounts everything below. In openframe-frontend that wrapper sat\n * around the whole `AppLayout`, so every cold load remounted the app shell and the\n * page under it — visibly, as a chat drawer opened by a deep link replaying its\n * open animation. Mount it always and pass the answer here instead.\n *\n * One consequence of mounting it always: a `ChatRuntime` must be above it even\n * while disabled. The identity resolver reads one unconditionally (Rules of\n * Hooks) and throws without it; `enabled` gates the request, not the read.\n */\n enabled?: boolean;\n}\n\nexport function TicketLiveProvider({ children, enabled = true }: TicketLiveProviderProps) {\n const runtime = useChatRuntime();\n const identity = useChatIdentity(enabled);\n const queryClient = useQueryClient();\n\n const streamUrl = runtime?.endpoints.ticketStreamUrl ?? TICKET_STREAM_ENDPOINT;\n const readUrl = runtime?.endpoints.ticketReadUrl ?? TICKET_READ_ENDPOINT;\n\n // Gates the stream below (via `streamEnabled`) as well as every surface that\n // reads `authed` — one predicate, so a disabled provider is also a silent one.\n const authed = enabled && identity.authTier !== 'anon' && !!identity.user?.email;\n\n const [connected, setConnected] = React.useState(false);\n // The SINGLE unread source — written ONLY from server-computed\n // summaries (stream frames + markRead responses) plus the two\n // 0-latency optimistic writes (event bump, markRead zero), both\n // reconciled by the next server summary.\n const [summary, setSummary] = React.useState<TicketUnreadSummary>(EMPTY_SUMMARY);\n // State + ref for the open drawer: state drives the derived map,\n // the ref lets stream callbacks read it without re-subscribing.\n const [openTicketIdState, setOpenTicketIdState] = React.useState<string | null>(null);\n const openTicketIdRef = React.useRef<string | null>(null);\n\n // ---- Debounced (trailing) invalidation of ticket queries on events ----\n const pendingTicketIdsRef = React.useRef<Set<string>>(new Set());\n const invalidateTimerRef = React.useRef<ReturnType<typeof setTimeout> | null>(null);\n const flushInvalidations = React.useCallback(() => {\n invalidateTimerRef.current = null;\n const ids = Array.from(pendingTicketIdsRef.current);\n pendingTicketIdsRef.current.clear();\n void queryClient.invalidateQueries({ queryKey: ['tickets'] });\n for (const id of ids) {\n void queryClient.invalidateQueries({ queryKey: ['ticket-engagements', id] });\n }\n }, [queryClient]);\n const scheduleInvalidation = React.useCallback(\n (ticketId?: string) => {\n if (ticketId) pendingTicketIdsRef.current.add(ticketId);\n if (invalidateTimerRef.current) return;\n invalidateTimerRef.current = setTimeout(flushInvalidations, INVALIDATE_DEBOUNCE_MS);\n },\n [flushInvalidations],\n );\n\n // ---- Optimistic unread writes (reconciled by server summaries) ----\n const bumpUnread = React.useCallback((ticketId: string, createdAt?: string | null) => {\n setSummary(prev => {\n const stamp = createdAt ?? new Date().toISOString();\n const existing = prev.latestUnreadAt[ticketId];\n return {\n totalUnread: prev.totalUnread + 1,\n tickets: { ...prev.tickets, [ticketId]: (prev.tickets[ticketId] ?? 0) + 1 },\n latestUnreadAt: {\n ...prev.latestUnreadAt,\n [ticketId]: existing && stampMs(existing) > stampMs(stamp) ? existing : stamp,\n },\n };\n });\n }, []);\n\n const zeroUnread = React.useCallback((ticketId: string) => {\n setSummary(prev => {\n const current = prev.tickets[ticketId] ?? 0;\n if (current === 0) return prev;\n const tickets = { ...prev.tickets };\n delete tickets[ticketId];\n const latestUnreadAt = { ...prev.latestUnreadAt };\n delete latestUnreadAt[ticketId];\n return { totalUnread: Math.max(0, prev.totalUnread - current), tickets, latestUnreadAt };\n });\n }, []);\n\n // ---- Stream lifecycle (owned by the SSE CLIENT — the provider only\n // consumes its consolidated signals) ----\n const subscriptionRef = React.useRef<SseSubscription | null>(null);\n const noStreamRef = React.useRef(false);\n\n // Stable handler refs so the subscription effect doesn't churn.\n const handlersRef = React.useRef<{\n onEvent: (eventName: string, data: unknown) => void;\n onStatus: (status: SseTransportStatus) => void;\n onConnected: (connected: boolean) => void;\n }>({ onEvent: () => {}, onStatus: () => {}, onConnected: () => {} });\n\n const handleConnected = (isConnected: boolean) => {\n setConnected(isConnected);\n if (isConnected) {\n // Event-gap healing on every (re)connect: the SERVER pushes a\n // fresh summary; the open drawer refetches through the ACL'd path.\n const openId = openTicketIdRef.current;\n if (openId) {\n void queryClient.invalidateQueries({ queryKey: ['ticket-engagements', openId] });\n }\n }\n };\n\n const handleEvent = (eventName: string, data: unknown) => {\n if (eventName === 'ticket-summary') {\n const frame = data as TicketStreamEvent | null;\n if (isSummaryData(frame?.data)) {\n setSummary({\n totalUnread: frame.data.totalUnread,\n tickets: frame.data.tickets ?? {},\n latestUnreadAt: frame.data.latestUnreadAt ?? {},\n });\n }\n return;\n }\n\n if (eventName === 'ticket-resync') {\n // Ownership gained / degraded payload — a fresh ticket-summary\n // frame follows from the server; refresh the query surfaces.\n scheduleInvalidation();\n return;\n }\n\n if (eventName === 'ticket-status') {\n // Meaningful ticket-row change (close/reopen/pipeline move). The\n // server pushes an updated summary right after (closures count as\n // unread server-side); here we just refresh the query surfaces so\n // the status badge flips live.\n const frame = data as TicketStreamEvent | null;\n const ticketId = (frame?.data as { ticket_external_id?: string } | undefined)?.ticket_external_id;\n scheduleInvalidation(ticketId);\n return;\n }\n\n if (eventName === 'ticket-message') {\n const frame = data as TicketStreamEvent | null;\n const payload = frame?.data;\n if (!isTicketMessageData(payload)) {\n scheduleInvalidation();\n return;\n }\n // Always invalidate (own replies from another tab render live);\n // bump unread ONLY on the server-stamped predicate, and never for\n // the ticket whose drawer is open. The server's debounced summary\n // push reconciles moments later.\n scheduleInvalidation(payload.ticket_external_id);\n if (payload.countsAsUnread && payload.ticket_external_id !== openTicketIdRef.current) {\n bumpUnread(payload.ticket_external_id, payload.hubspot_created_at);\n }\n }\n };\n\n const handleStatus = (status: SseTransportStatus) => {\n // The client owns connection lifecycle (confirm timeout, server\n // retry grace, failed-reconnect pacing, hidden-suspend). The only\n // transport status with DOMAIN meaning is the ticket contract's\n // `no-stream` (204 = zero owned tickets): remember it so a domain\n // signal (own create_ticket, window focus) can retry.\n if (status === 'open') noStreamRef.current = false;\n if (status === 'no-stream') noStreamRef.current = true;\n };\n\n // Publish the three handlers into the stable ref. In an unconditional effect\n // rather than in the render body: every caller is an SSE transport callback,\n // which can only fire after a commit, and a render attempt React discards\n // must not be able to leave a handler behind that closes over state the user\n // never saw. Declared BEFORE the subscription effect so it is filled first\n // in the same flush.\n React.useEffect(() => {\n handlersRef.current.onConnected = handleConnected;\n handlersRef.current.onEvent = handleEvent;\n handlersRef.current.onStatus = handleStatus;\n });\n\n // Mount/unmount of the subscription — gated on auth + a usable URL.\n const streamEnabled = authed && !!streamUrl;\n React.useEffect(() => {\n if (!streamEnabled) return undefined;\n if (typeof window === 'undefined') return undefined;\n\n subscriptionRef.current = createSseSubscription({\n url: streamUrl,\n onEvent: (name, data) => handlersRef.current.onEvent(name, data),\n onStatusChange: status => handlersRef.current.onStatus(status),\n onConnectedChange: isConnected => handlersRef.current.onConnected(isConnected),\n // Long-lived per-user stream: suspend while hidden (scale relief),\n // resume + reconnect on visible/online — all inside the client.\n pauseWhenHidden: true,\n });\n\n const retryIfIdle = () => {\n // After a 204 (no-stream), a focus signal is the retry trigger.\n if (noStreamRef.current) {\n noStreamRef.current = false;\n subscriptionRef.current?.reconnectNow();\n }\n };\n window.addEventListener('focus', retryIfIdle);\n\n return () => {\n window.removeEventListener('focus', retryIfIdle);\n if (invalidateTimerRef.current) {\n clearTimeout(invalidateTimerRef.current);\n invalidateTimerRef.current = null;\n }\n subscriptionRef.current?.close();\n subscriptionRef.current = null;\n setConnected(false);\n setSummary(EMPTY_SUMMARY);\n };\n // handlersRef is stable; streamUrl/auth changes remount the stream.\n }, [streamEnabled, streamUrl]);\n\n // ---- Public API ----\n const markRead = React.useCallback(\n async (ticketExternalId: string) => {\n try {\n const response = await embedAuthedFetch(readUrl, {\n method: 'POST',\n body: JSON.stringify({ ticket_id: ticketExternalId }),\n });\n if (!response.ok) return;\n // 0-latency local zero, then reconcile with the response's\n // server-computed summary (THE truth — includes closure\n // accounting and other tickets).\n zeroUnread(ticketExternalId);\n const body = (await response.json().catch(() => null)) as { summary?: TicketUnreadSummary } | null;\n if (isSummaryData(body?.summary)) {\n setSummary({\n totalUnread: body.summary.totalUnread,\n tickets: body.summary.tickets ?? {},\n latestUnreadAt: body.summary.latestUnreadAt ?? {},\n });\n }\n } catch {\n // Non-fatal — the receipt lands on the next markRead; unread\n // state reconciles via the next server summary push.\n }\n },\n [readUrl, zeroUnread],\n );\n\n const setOpenTicketId = React.useCallback((ticketExternalId: string | null) => {\n openTicketIdRef.current = ticketExternalId;\n setOpenTicketIdState(ticketExternalId);\n }, []);\n\n const notifyTicketCreated = React.useCallback(() => {\n // Fresh connect → fresh ownership set + fresh server summary\n // (covers both the no-stream 204 wait state and an already-live\n // stream whose set predates the new ticket).\n noStreamRef.current = false;\n subscriptionRef.current?.reconnectNow();\n }, []);\n\n // Derived unread map — open ticket masked to 0 so a server summary\n // landing inside the markRead debounce window can't transiently\n // re-badge it.\n const value = React.useMemo<TicketLiveContextValue>(() => {\n let unreadByTicket = summary.tickets;\n let unreadTotal = summary.totalUnread;\n if (openTicketIdState && unreadByTicket[openTicketIdState]) {\n const masked = unreadByTicket[openTicketIdState];\n unreadByTicket = { ...unreadByTicket };\n delete unreadByTicket[openTicketIdState];\n unreadTotal = Math.max(0, unreadTotal - masked);\n }\n // Ticket with the NEWEST unread reply (compared as parsed epoch ms\n // via `stampMs` — mixed timezone offsets break string ordering) —\n // header cell routes there. Falls back to any unread key if a\n // timestamp is missing.\n let nextUnreadTicketId: string | null = null;\n let nextStampMs = 0;\n for (const id of Object.keys(unreadByTicket)) {\n const ms = stampMs(summary.latestUnreadAt[id]);\n if (nextUnreadTicketId === null || ms > nextStampMs) {\n nextUnreadTicketId = id;\n nextStampMs = ms;\n }\n }\n return {\n authed,\n connected,\n unreadTotal,\n unreadByTicket,\n nextUnreadTicketId,\n markRead,\n setOpenTicketId,\n notifyTicketCreated,\n };\n }, [summary, authed, connected, openTicketIdState, markRead, setOpenTicketId, notifyTicketCreated]);\n\n return <TicketLiveContext.Provider value={enabled ? value : null}>{children}</TicketLiveContext.Provider>;\n}\n","/**\n * Wire shape of a row returned by `POST /api/chat/agent/find-ticket`.\n * Mirrors the executor's projection at `lib/data/hubspot-tools.ts`\n * (`FIND_TICKET_SELECT` / `FindTicketResult`).\n *\n * Cross-repo duplication is INTENTIONAL: this lib ships independently\n * of the hub, so we can't import `FindTicketResult` from\n * `hubspot-tools.ts` directly. If the server adds a column to\n * `FIND_TICKET_SELECT`, also add it here. The smoke test in §F of the\n * plan covers the happy path; a wire-contract test belongs in the hub.\n *\n * `find-ticket` returns `customer_emails: string[]` (jsonb array), NOT\n * a single `customer_email`. The list is server-self-scoped to the\n * caller's session email; the array is exposed for admin/staff\n * surfaces, which the ticket center doesn't render.\n */\nexport interface TicketData {\n id: string;\n /** HubSpot ticket id (display number, e.g. \"1234\"). */\n external_id: string;\n subject: string | null;\n /** Short (≤400 char) HTML-stripped preview of the ticket body —\n * used for the list-card subtitle when needed. */\n preview: string | null;\n /** Longer (≤4k char) sanitized body. INCLUDES every appended\n * `content_addendum` comment because the `update_ticket` executor\n * reads + re-writes the `content` property server-side with a\n * `---` separator. Render this in the drawer's description block\n * and the user sees both the original message + every comment they\n * (or staff) added. */\n body: string | null;\n /** Canonical OPEN | CLOSED (HubSpot pipeline derived). */\n status: string | null;\n /** Human label like \"New\" / \"Working on it\" / \"Waiting on contact\" /\n * \"Closed\". Drives the badge text; canonical status drives color. */\n pipeline_stage_label: string | null;\n clickup_task_id: string | null;\n /** Snapshot of the linked ClickUp delivery task — populated server-side\n * via the `clickup_tasks` mirror when `clickup_task_id` is set. Drives\n * the \"Linked delivery\" card surface on the ticket drawer (status\n * badge + ClickUp deep link). `null` when no link OR the ClickUp row\n * was deleted / not yet synced. */\n clickup: TicketClickupSummary | null;\n priority: string | null;\n customer_emails: string[];\n customer_company: string | null;\n /** HubSpot contact's display name. Drives the customer attribution\n * on the drawer when the viewer is NOT the customer themselves\n * (admin browsing / multi-contact second viewer). Conversations\n * API messages don't carry per-message sender info on Custom\n * Channels, so this is the only reliable source for \"what's the\n * customer's name.\" */\n customer_name: string | null;\n /** HubSpot owner id of the agent assigned to this ticket. Carried as\n * raw id for debugging; rendering goes through `assignedOwner`. Null\n * when unassigned. */\n assigned_to: string | null;\n /** Resolved assigned-owner profile — name + email + avatar. Populated\n * server-side via `attachOwnerProfiles` which joins through the\n * `hubspot_owners` mirror to `profiles` by email. Drives the\n * \"Assigned to\" attribution in the drawer header. Null when\n * unassigned OR the owner couldn't be resolved (rare — only when\n * the agent was deleted from HubSpot between the ticket update and\n * the next owners reconcile). */\n assignedOwner: TicketAssignedOwner | null;\n hubspot_updated_at: string;\n}\n\n/** Resolved profile of a ticket's assigned agent — surfaced in the\n * drawer header. Subset of the server's `MirroredOwnerProfile`\n * trimmed to just the rendering fields. */\nexport interface TicketAssignedOwner {\n name: string | null;\n email: string | null;\n avatarUrl: string | null;\n}\n\n/** Compact projection of a linked ClickUp task — matches the server's\n * `ClickupSummary` and aligns with `DeliveryItem` so the linked-card\n * on a ticket can render through the same `DeliveryRow` primitive used\n * on `/bug-fixes-and-enhancements`. */\nexport interface TicketClickupSummary {\n /** ClickUp task external_id (e.g. \"86ad4e022\"). Used as the\n * `?focus=<id>` URL param to scroll the public delivery page to\n * this row. */\n external_id: string;\n title: string | null;\n description: string | null;\n /** ClickUp status name — e.g. \"complete\" / \"working\" / \"design approved\"\n * / \"waiting for release\". Used as the badge label. */\n status: string | null;\n /** ClickUp's per-status hex color (e.g. \"#008844\"). Forwarded to the\n * badge so colors match the ClickUp board exactly. */\n status_color: string | null;\n /** Bucket — `'backlog' | 'working' | 'complete' | 'unknown'`. Used as\n * a fallback when status_color is missing. */\n status_category: string | null;\n /** ClickUp custom item label (`'Bug'` / `'Request'`) — drives the\n * type badge (\"BUG-FIX\" / \"ENHANCEMENT\"). */\n task_type: string | null;\n custom_item_id: number | null;\n /** Every ClickUp list the task is associated with. UI joins with \", \". */\n list_names: string[];\n /** Unix-ms timestamps so the row's \"ACTIVE X ago\" subtitle uses the\n * shared `getRelativeTime()` helper. */\n date_opened: number | null;\n date_updated: number | null;\n date_closed: number | null;\n /** Direct https://app.clickup.com/t/<id> deep link. Kept on the wire\n * for admin surfaces; the customer-facing linked card navigates\n * internally instead. */\n clickup_url: string | null;\n /** Composed server-side via the SAME `buildDevSectionUrl` helper the\n * chat-inline delivery card uses. Carries `?search=<id>` so the\n * delivery list filters to that single task on landing. */\n delivery_href: string;\n /** Target platform name for the host's `useNavLink` to decide\n * same-tab vs new-tab on cross-platform links. */\n delivery_target_platform: string;\n /** Release version label set by the delivery team, e.g. \"0.9\" / \"1.0\".\n * Shown beside the status when present. */\n target_version: string | null;\n}\n\n/**\n * Optimistic placeholder a `submitTicket` call prepends to the list\n * BEFORE the server roundtrip resolves. Drawer is hidden until the\n * real id arrives. The wrapper destructures `_optimistic` before\n * forwarding to `<ChatTicketItem>` so the DOM doesn't see an unknown\n * prop.\n */\nexport interface OptimisticTicket extends TicketData {\n _optimistic: true;\n}\n\nexport type AnyTicket = TicketData | OptimisticTicket;\n\nexport function isOptimistic(t: AnyTicket): t is OptimisticTicket {\n return (t as OptimisticTicket)._optimistic === true;\n}\n\n/**\n * Shape of a single `['tickets', …]` TanStack-Query cache slot.\n * Mirrors `FindTicketResponse` in `hooks/use-tickets-list.ts` — kept\n * here because the cache-mutation call sites in `useTicketActions` and\n * `<HelpCenterList>` would otherwise have to redeclare the shape inline.\n *\n * A 2026-05-29 prod regression (`t.map is not a function` on\n * close/reopen) was caused by assuming the cache held a bare\n * `TicketData[]` instead of this wrapper — every helper that calls\n * `queryClient.setQueriesData` / `getQueriesData` on `['tickets']`\n * MUST type the value through this shape and project / reassemble\n * `tickets` explicitly.\n */\nexport interface TicketsCacheSlot {\n tickets?: TicketData[];\n count?: number;\n totalCount?: number;\n page?: number;\n pageSize?: number;\n totalPages?: number;\n scope?: 'self' | 'all';\n}\n\n/**\n * Stable server-side error codes the ticket-action helpers route\n * through `mapTicketActionError`. Anything else is treated as a generic\n * server error.\n *\n * Reply-specific codes (`HUBSPOT_5XX` / `HUBSPOT_400_VALIDATION` /\n * `HUBSPOT_404_THREAD` / `HUBSPOT_REPLY_UNKNOWN`) drive the drawer\n * banner that appears above the composer when a customer reply fails.\n * Distinct from `HUBSPOT_DISCONNECTED` (whole-system) and\n * `TICKET_NOT_FOUND` (terminal-row) — the reply codes are per-attempt\n * + retryable except for `HUBSPOT_404_THREAD`.\n */\nexport type TicketActionErrorCode =\n | 'PROPOSAL_NOT_CLAIMABLE'\n | 'TICKET_NOT_FOUND'\n | 'TICKET_OWNERSHIP_DENIED'\n | 'HUBSPOT_DISCONNECTED'\n | 'RATE_LIMITED'\n | 'INVALID_TOOL_ARGS'\n | 'HUBSPOT_5XX'\n | 'HUBSPOT_400_VALIDATION'\n | 'HUBSPOT_404_THREAD'\n | 'HUBSPOT_REPLY_UNKNOWN'\n | 'UNKNOWN';\n\nexport interface MappedTicketActionError {\n code: TicketActionErrorCode;\n /** Human-readable copy safe to show in a toast. */\n message: string;\n /** When true, the form should disable submit + show the\n * support-down banner. Set only for HUBSPOT_DISCONNECTED. */\n supportSystemDown: boolean;\n /** When true, the helper should remove the affected row optimistically\n * (TICKET_NOT_FOUND). */\n removeRowFromCache: boolean;\n /** Retry hint surfaced from a 429 response. Caller decides whether\n * to mention it in the toast. */\n retryAfterSeconds?: number;\n}\n\n/**\n * Defensive client-side cap on ticket text (initial content + comment\n * addendums). HubSpot Note engagements accept more, but a 100KB paste\n * should fail fast at the UI rather than burning a server round-trip.\n * Both the open-ticket form and the per-row comment textarea import\n * this so a future server-side hardening only touches one place.\n */\nexport const TICKET_TEXT_MAX_CHARS = 5000;\n\n/**\n * Wire contract of the ticket live stream (`GET /api/chat/agent/\n * ticket-stream`, SSE). Producer (the hub route's `mapEvent`) imports\n * THIS type — same producer/consumer SSOT pattern as\n * `ConversationEngagementWire = TicketEngagement`. A schema drift here\n * would be a silent serialization bug; keep one named contract.\n *\n * Frames carry METADATA ONLY — never message bodies. Content is always\n * refetched through the ACL'd `list-engagements` path (one read path).\n *\n * Event names (`eventType`):\n * - `ticket-message` — a message row landed in the mirror for one of\n * the viewer's tickets. `data` carries the metadata.\n * - `ticket-status` — a MEANINGFUL ticket-row change (status /\n * pipeline stage / closure) landed in the mirror. Server-side\n * old-vs-new diffing drops no-op writes (sync stamps). Clients\n * invalidate + refetch the summary (closures count as unread\n * server-side via `closed_at` vs the read receipt).\n * - `ticket-summary` — the server-computed `TicketUnreadSummary`.\n * THE stream is the summary webservice: pushed on connect (server-\n * side resync-on-reconnect) and re-pushed (debounced) after every\n * delivered event. Clients hold NO summary fetch path.\n * - `ticket-resync` — degraded frame: something happened that the\n * server couldn't fully describe (truncated Realtime payload, or\n * the connection's ownership set just gained tickets). A fresh\n * `ticket-summary` follows it; clients invalidate queries.\n *\n * The server also emits `status` frames (`subscribed` / `retrying` /\n * `reconnect_failed`) from the shared SSE utility — clients derive\n * `connected` from those, NOT from the HTTP stream being open.\n */\nexport type TicketStreamEventType = 'ticket-message' | 'ticket-status' | 'ticket-summary' | 'ticket-resync';\n\n/** Metadata payload of a `ticket-message` frame. */\nexport type TicketMessageStreamData = {\n ticket_external_id: string;\n /** Mirror row's HubSpot message id. */\n message_id: string;\n /** Server-stamped via the same direction predicate the wire mapper\n * uses. Clients never re-derive author classification. */\n authorRole: 'customer' | 'support';\n /** Server-stamped via the visibility+direction unread predicate\n * (`countsAsUnread` in the hub's conversations DAL). ONLY frames\n * with `true` may bump client-side unread state. */\n countsAsUnread: boolean;\n hubspot_created_at: string | null;\n};\n\n/** Metadata payload of a `ticket-status` frame. */\nexport type TicketStatusStreamData = {\n ticket_external_id: string;\n /** Canonical OPEN | CLOSED after the change. */\n status: string | null;\n pipeline_stage_label: string | null;\n closed_at: string | null;\n};\n\nexport interface TicketStreamEvent {\n eventType: TicketStreamEventType;\n /** Human-readable label (SSE envelope compat) — clients ignore it. */\n message: string;\n /** `ticket-message` → TicketMessageStreamData; `ticket-status` →\n * TicketStatusStreamData; `ticket-summary` → TicketUnreadSummary;\n * absent on `ticket-resync`. */\n data?: TicketMessageStreamData | TicketStatusStreamData | TicketUnreadSummary;\n}\n\n/**\n * The SINGLE unread source, delivered EXCLUSIVELY over the stream\n * (`ticket-summary` frames on connect + after events) and in\n * `ticket-read` responses. There is no summary fetch endpoint. Header\n * badge total AND per-row dots both read this via the\n * `TicketLiveProvider` map; missing keys mean 0.\n */\nexport type TicketUnreadSummary = {\n totalUnread: number;\n tickets: Record<string, number>;\n /** ISO timestamp of the NEWEST unread message per ticket (same keys as\n * `tickets`). Drives \"route to the most recent update\" on the header\n * cell: the ticket with the max value here is `nextUnreadTicketId`. */\n latestUnreadAt: Record<string, string>;\n};\n\n/**\n * Trailing debounce for `markRead` while the drawer is open and new\n * messages stream in — flushed on drawer close so a fast open/close\n * still persists the receipt. Named beside its sibling cadences so\n * every timing knob lives in one file.\n */\nexport const TICKET_MARK_READ_DEBOUNCE_MS = 2000;\n\n/**\n * Ticket deep-link SSOT — DEFINED in the server-safe param-keys module\n * (`utils/dev-sections/dev-section-param-keys.ts`, beside its sibling\n * `devSectionAnchorId`) because producers span both worlds: the hub's\n * SERVER-side chat-ref builder and the client header cell. Re-exported\n * here so ticket-surface consumers keep one import home.\n */\nexport { TICKET_OPEN_PARAM, buildTicketOpenHref } from '../../utils/dev-sections/dev-section-param-keys';\n\n/**\n * Centralized toast copy. Keep all wording here so QA / localization\n * can find every user-visible string in one file.\n */\nexport const TOAST_COPY = {\n open_success: { title: 'Ticket opened', description: 'We received your message and will follow up shortly.' },\n open_mirror_pending: { title: 'Ticket opened', description: 'Syncing — your ticket will appear momentarily.' },\n close_success: { title: 'Ticket closed' },\n reopen_success: { title: 'Ticket reopened' },\n comment_success: { title: 'Comment added' },\n attach_success: { title: 'Files attached' },\n // Failure variants are constructed dynamically from MappedTicketActionError.\n} as const;\n"]}
@@ -8,7 +8,7 @@ import {
8
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  SelectTrigger,
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  SelectValue,
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  Textarea
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- } from "./chunk-XQQYMP7D.js";
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+ } from "./chunk-STQYRS3J.js";
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  import {
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  useContactSubmission,
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  useHumanitySignals,
@@ -385,4 +385,4 @@ function ContactForm({
385
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  export {
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  ContactForm
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  };
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+ //# sourceMappingURL=chunk-OSDE6BXU.js.map
@@ -1,14 +1,14 @@
1
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  "use strict";Object.defineProperty(exports, "__esModule", {value: true}); function _interopRequireWildcard(obj) { if (obj && obj.__esModule) { return obj; } else { var newObj = {}; if (obj != null) { for (var key in obj) { if (Object.prototype.hasOwnProperty.call(obj, key)) { newObj[key] = obj[key]; } } } newObj.default = obj; return newObj; } } function _nullishCoalesce(lhs, rhsFn) { if (lhs != null) { return lhs; } else { return rhsFn(); } } function _optionalChain(ops) { let lastAccessLHS = undefined; let value = ops[0]; let i = 1; while (i < ops.length) { const op = ops[i]; const fn = ops[i + 1]; i += 2; if ((op === 'optionalAccess' || op === 'optionalCall') && value == null) { return undefined; } if (op === 'access' || op === 'optionalAccess') { lastAccessLHS = value; value = fn(value); } else if (op === 'call' || op === 'optionalCall') { value = fn((...args) => value.call(lastAccessLHS, ...args)); lastAccessLHS = undefined; } } return value; }"use client";
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- var _chunkND4YQJUEcjs = require('./chunk-ND4YQJUE.cjs');
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+ var _chunkDW74BS7Lcjs = require('./chunk-DW74BS7L.cjs');
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- var _chunkXXGQUVFOcjs = require('./chunk-XXGQUVFO.cjs');
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+ var _chunkGBPZLJEOcjs = require('./chunk-GBPZLJEO.cjs');
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@@ -19,7 +19,7 @@ var _chunkNMXL34Z2cjs = require('./chunk-NMXL34Z2.cjs');
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- var _chunkL7TFT7T3cjs = require('./chunk-L7TFT7T3.cjs');
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+ var _chunkNIWIOUSYcjs = require('./chunk-NIWIOUSY.cjs');
23
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@@ -35,7 +35,7 @@ var _chunkL7TFT7T3cjs = require('./chunk-L7TFT7T3.cjs');
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- var _chunkDGPQ7SDNcjs = require('./chunk-DGPQ7SDN.cjs');
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+ var _chunk7X3TSX4Icjs = require('./chunk-7X3TSX4I.cjs');
39
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40
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41
41
 
@@ -113,7 +113,7 @@ var TicketActionFailure = class extends Error {
113
113
  function useTicketActions(options) {
114
114
  const queryClient = _reactquery.useQueryClient.call(void 0, );
115
115
  const ticketActionEndpoint = _nullishCoalesce(_chunkU2YLMFJKcjs.useRequiredChatRuntime.call(void 0, ).endpoints.ticketActionUrl, () => ( TICKET_ACTION_ENDPOINT));
116
- const ticketLive = _chunkL7TFT7T3cjs.useOptionalTicketLive.call(void 0, );
116
+ const ticketLive = _chunkNIWIOUSYcjs.useOptionalTicketLive.call(void 0, );
117
117
  const notifyTicketCreated = _optionalChain([ticketLive, 'optionalAccess', _2 => _2.notifyTicketCreated]);
118
118
  const { prependOptimistic, removeOptimistic, removeTicketFromCache, toast: toast2, onSupportSystemDown } = options;
119
119
  const formInFlightRef = _react.useRef.call(void 0, null);
@@ -274,10 +274,10 @@ function useTicketActions(options) {
274
274
  ..._optionalChain([input, 'access', _3 => _3.attachments, 'optionalAccess', _4 => _4.length]) ? { attachments: input.attachments } : {}
275
275
  });
276
276
  if (result.mirror_synced === false) {
277
- toast2(_chunkL7TFT7T3cjs.TOAST_COPY.open_mirror_pending);
277
+ toast2(_chunkNIWIOUSYcjs.TOAST_COPY.open_mirror_pending);
278
278
  watchMirrorSync(placeholderId, result.ticket_id);
279
279
  } else {
280
- toast2(_chunkL7TFT7T3cjs.TOAST_COPY.open_success);
280
+ toast2(_chunkNIWIOUSYcjs.TOAST_COPY.open_success);
281
281
  await queryClient.invalidateQueries({ queryKey: ["tickets"] });
282
282
  removeOptimistic(placeholderId);
283
283
  }
@@ -363,7 +363,7 @@ function useTicketActions(options) {
363
363
  ...hasText ? { content_addendum: trimmed } : {},
364
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  ...hasFiles ? { attachments } : {}
365
365
  },
366
- _chunkL7TFT7T3cjs.TOAST_COPY.comment_success,
366
+ _chunkNIWIOUSYcjs.TOAST_COPY.comment_success,
367
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  "send message"
368
368
  );
369
369
  if (ok) {
@@ -386,13 +386,13 @@ function useTicketActions(options) {
386
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  status: "CLOSED",
387
387
  ..._optionalChain([resolution, 'optionalAccess', _6 => _6.trim, 'call', _7 => _7()]) ? { resolution: resolution.trim() } : {}
388
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  },
389
- _chunkL7TFT7T3cjs.TOAST_COPY.close_success,
389
+ _chunkNIWIOUSYcjs.TOAST_COPY.close_success,
390
390
  "close ticket"
391
391
  ),
392
392
  [updateTicket]
393
393
  );
394
394
  const reopenTicket = _react.useCallback.call(void 0,
395
- (ticket) => updateTicket(ticket, { status: "OPEN" }, _chunkL7TFT7T3cjs.TOAST_COPY.reopen_success, "reopen ticket"),
395
+ (ticket) => updateTicket(ticket, { status: "OPEN" }, _chunkNIWIOUSYcjs.TOAST_COPY.reopen_success, "reopen ticket"),
396
396
  [updateTicket]
397
397
  );
398
398
  return _react.useMemo.call(void 0,
@@ -607,14 +607,14 @@ function useTicketsList(filters) {
607
607
  // src/components/tickets/ticket-open-form.tsx
608
608
 
609
609
  var _jsxruntime = require('react/jsx-runtime');
610
- var COUNTER_VISIBLE_AT = Math.floor(_chunkL7TFT7T3cjs.TICKET_TEXT_MAX_CHARS * 0.8);
610
+ var COUNTER_VISIBLE_AT = Math.floor(_chunkNIWIOUSYcjs.TICKET_TEXT_MAX_CHARS * 0.8);
611
611
  function TicketOpenForm({ onSubmit, isSubmitting, supportSystemDown }) {
612
612
  const [subject, setSubject] = _react.useState.call(void 0, "");
613
613
  const [content, setContent] = _react.useState.call(void 0, "");
614
614
  const { attachments, readyAttachments, hasInflightUploads, addFiles, removeAttachment, clear } = _chunk3OZUPFWUcjs.useChatAttachments.call(void 0, );
615
615
  const trimmedSubject = subject.trim();
616
616
  const trimmedContent = content.trim();
617
- const overCap = content.length > _chunkL7TFT7T3cjs.TICKET_TEXT_MAX_CHARS;
617
+ const overCap = content.length > _chunkNIWIOUSYcjs.TICKET_TEXT_MAX_CHARS;
618
618
  const showCounter = content.length >= COUNTER_VISIBLE_AT;
619
619
  const canSubmit = !isSubmitting && !supportSystemDown && !hasInflightUploads && trimmedSubject.length > 0 && trimmedContent.length > 0 && !overCap;
620
620
  const handleSubmit = async (e) => {
@@ -631,7 +631,7 @@ function TicketOpenForm({ onSubmit, isSubmitting, supportSystemDown }) {
631
631
  clear();
632
632
  }
633
633
  };
634
- return /* @__PURE__ */ _jsxruntime.jsx.call(void 0, _chunkDQOQ3KTPcjs.Card, { className: "p-6", children: /* @__PURE__ */ _jsxruntime.jsxs.call(void 0, "form", { onSubmit: handleSubmit, className: "flex flex-col gap-6 md:flex-row", ..._chunkDGPQ7SDNcjs.HUBSPOT_DO_NOT_COLLECT_FORM_PROPS, children: [
634
+ return /* @__PURE__ */ _jsxruntime.jsx.call(void 0, _chunkDQOQ3KTPcjs.Card, { className: "p-6", children: /* @__PURE__ */ _jsxruntime.jsxs.call(void 0, "form", { onSubmit: handleSubmit, className: "flex flex-col gap-6 md:flex-row", ..._chunk7X3TSX4Icjs.HUBSPOT_DO_NOT_COLLECT_FORM_PROPS, children: [
635
635
  /* @__PURE__ */ _jsxruntime.jsxs.call(void 0, "div", { className: "min-w-0 flex-1 md:max-w-md", children: [
636
636
  /* @__PURE__ */ _jsxruntime.jsx.call(void 0, "h2", { className: "mb-2 text-ods-text-primary text-h2", children: "Need Support?" }),
637
637
  /* @__PURE__ */ _jsxruntime.jsx.call(void 0, "p", { className: "text-ods-text-secondary text-h6", children: "Can't find what you're looking for? Submit a support ticket below \u2014 we'll follow up shortly." }),
@@ -656,7 +656,7 @@ function TicketOpenForm({ onSubmit, isSubmitting, supportSystemDown }) {
656
656
  /* @__PURE__ */ _jsxruntime.jsxs.call(void 0, "div", { children: [
657
657
  /* @__PURE__ */ _jsxruntime.jsx.call(void 0, "label", { htmlFor: "ticket-content", className: "mb-1 block text-ods-text-primary text-h6", children: "Your Message" }),
658
658
  /* @__PURE__ */ _jsxruntime.jsx.call(void 0,
659
- _chunkDGPQ7SDNcjs.Textarea,
659
+ _chunk7X3TSX4Icjs.Textarea,
660
660
  {
661
661
  id: "ticket-content",
662
662
  placeholder: "Describe your issue or question in detail...",
@@ -670,7 +670,7 @@ function TicketOpenForm({ onSubmit, isSubmitting, supportSystemDown }) {
670
670
  showCounter && /* @__PURE__ */ _jsxruntime.jsxs.call(void 0, "p", { className: `mt-1 text-right text-h6 ${overCap ? "text-ods-error" : "text-ods-text-secondary"}`, children: [
671
671
  content.length,
672
672
  "/",
673
- _chunkL7TFT7T3cjs.TICKET_TEXT_MAX_CHARS
673
+ _chunkNIWIOUSYcjs.TICKET_TEXT_MAX_CHARS
674
674
  ] })
675
675
  ] }),
676
676
  /* @__PURE__ */ _jsxruntime.jsx.call(void 0,
@@ -786,7 +786,7 @@ function TicketLinkedDeliveryCard({ clickup, className }) {
786
786
  dateClosed: clickup.date_closed,
787
787
  clickupUrl: _nullishCoalesce(clickup.clickup_url, () => ( ""))
788
788
  };
789
- return /* @__PURE__ */ _jsxruntime.jsx.call(void 0, "div", { className: `overflow-hidden rounded-md border border-ods-border bg-ods-bg ${_nullishCoalesce(className, () => ( ""))}`, children: /* @__PURE__ */ _jsxruntime.jsx.call(void 0, _chunkXXGQUVFOcjs.DeliveryRow, { item, href: clickup.delivery_href, caption: "Linked delivery" }) });
789
+ return /* @__PURE__ */ _jsxruntime.jsx.call(void 0, "div", { className: `overflow-hidden rounded-md border border-ods-border bg-ods-bg ${_nullishCoalesce(className, () => ( ""))}`, children: /* @__PURE__ */ _jsxruntime.jsx.call(void 0, _chunkGBPZLJEOcjs.DeliveryRow, { item, href: clickup.delivery_href, caption: "Linked delivery" }) });
790
790
  }
791
791
 
792
792
  // src/components/tickets/ticket-reply-composer.tsx
@@ -839,7 +839,7 @@ function TicketReplyComposer({
839
839
  sending: busy || attachments.hasInflightUploads,
840
840
  disabled: supportSystemDown,
841
841
  allowEmptySend: hasReadyFiles,
842
- maxLength: _chunkL7TFT7T3cjs.TICKET_TEXT_MAX_CHARS,
842
+ maxLength: _chunkNIWIOUSYcjs.TICKET_TEXT_MAX_CHARS,
843
843
  onSend: handleSend
844
844
  }
845
845
  ),
@@ -868,25 +868,25 @@ function TicketReplyComposer({
868
868
  }
869
869
  )
870
870
  ] }),
871
- /* @__PURE__ */ _jsxruntime.jsx.call(void 0, _chunkDGPQ7SDNcjs.AlertDialog, { open: closeDialogOpen, onOpenChange: setCloseDialogOpen, children: /* @__PURE__ */ _jsxruntime.jsxs.call(void 0, _chunkDGPQ7SDNcjs.AlertDialogContent, { className: "border-ods-border bg-ods-card", children: [
872
- /* @__PURE__ */ _jsxruntime.jsxs.call(void 0, _chunkDGPQ7SDNcjs.AlertDialogHeader, { children: [
873
- /* @__PURE__ */ _jsxruntime.jsx.call(void 0, _chunkDGPQ7SDNcjs.AlertDialogTitle, { className: "text-ods-text-primary", children: "Close this ticket?" }),
874
- /* @__PURE__ */ _jsxruntime.jsx.call(void 0, _chunkDGPQ7SDNcjs.AlertDialogDescription, { className: "text-ods-text-secondary", children: "Add an optional resolution note below. You can reopen the ticket later if needed." })
871
+ /* @__PURE__ */ _jsxruntime.jsx.call(void 0, _chunk7X3TSX4Icjs.AlertDialog, { open: closeDialogOpen, onOpenChange: setCloseDialogOpen, children: /* @__PURE__ */ _jsxruntime.jsxs.call(void 0, _chunk7X3TSX4Icjs.AlertDialogContent, { className: "border-ods-border bg-ods-card", children: [
872
+ /* @__PURE__ */ _jsxruntime.jsxs.call(void 0, _chunk7X3TSX4Icjs.AlertDialogHeader, { children: [
873
+ /* @__PURE__ */ _jsxruntime.jsx.call(void 0, _chunk7X3TSX4Icjs.AlertDialogTitle, { className: "text-ods-text-primary", children: "Close this ticket?" }),
874
+ /* @__PURE__ */ _jsxruntime.jsx.call(void 0, _chunk7X3TSX4Icjs.AlertDialogDescription, { className: "text-ods-text-secondary", children: "Add an optional resolution note below. You can reopen the ticket later if needed." })
875
875
  ] }),
876
876
  /* @__PURE__ */ _jsxruntime.jsx.call(void 0,
877
- _chunkDGPQ7SDNcjs.Textarea,
877
+ _chunk7X3TSX4Icjs.Textarea,
878
878
  {
879
879
  value: resolution,
880
880
  onChange: (e) => setResolution(e.target.value),
881
881
  placeholder: "Resolution (optional)",
882
882
  rows: 3,
883
- maxLength: _chunkL7TFT7T3cjs.TICKET_TEXT_MAX_CHARS,
883
+ maxLength: _chunkNIWIOUSYcjs.TICKET_TEXT_MAX_CHARS,
884
884
  className: "mt-2"
885
885
  }
886
886
  ),
887
- /* @__PURE__ */ _jsxruntime.jsxs.call(void 0, _chunkDGPQ7SDNcjs.AlertDialogFooter, { children: [
887
+ /* @__PURE__ */ _jsxruntime.jsxs.call(void 0, _chunk7X3TSX4Icjs.AlertDialogFooter, { children: [
888
888
  /* @__PURE__ */ _jsxruntime.jsx.call(void 0,
889
- _chunkDGPQ7SDNcjs.AlertDialogCancel,
889
+ _chunk7X3TSX4Icjs.AlertDialogCancel,
890
890
  {
891
891
  disabled: busy,
892
892
  className: "border-ods-border bg-transparent text-ods-text-primary hover:bg-ods-border",
@@ -894,7 +894,7 @@ function TicketReplyComposer({
894
894
  }
895
895
  ),
896
896
  /* @__PURE__ */ _jsxruntime.jsx.call(void 0,
897
- _chunkDGPQ7SDNcjs.AlertDialogAction,
897
+ _chunk7X3TSX4Icjs.AlertDialogAction,
898
898
  {
899
899
  onClick: () => void confirmClose(),
900
900
  disabled: busy,
@@ -957,9 +957,9 @@ var TICKET_FEED_INNER = "flex flex-col gap-4 md:gap-6 px-4 md:px-6 py-4 md:py-6"
957
957
  var TICKET_FEED_SKELETON_ROWS = 6;
958
958
  function TicketTimelinePanel({ ticket }) {
959
959
  const identity = _chunk3OZUPFWUcjs.useChatIdentity.call(void 0, );
960
- const externalId = _chunkL7TFT7T3cjs.isOptimistic.call(void 0, ticket) ? null : ticket.external_id;
960
+ const externalId = _chunkNIWIOUSYcjs.isOptimistic.call(void 0, ticket) ? null : ticket.external_id;
961
961
  const { engagements, isLoading } = useTicketEngagements(externalId, !!externalId);
962
- const live = _chunkL7TFT7T3cjs.useOptionalTicketLive.call(void 0, );
962
+ const live = _chunkNIWIOUSYcjs.useOptionalTicketLive.call(void 0, );
963
963
  const setOpenTicketId = _optionalChain([live, 'optionalAccess', _25 => _25.setOpenTicketId]);
964
964
  const markRead = _optionalChain([live, 'optionalAccess', _26 => _26.markRead]);
965
965
  const markReadDebounceRef = _react.useRef.call(void 0, null);
@@ -983,7 +983,7 @@ function TicketTimelinePanel({ ticket }) {
983
983
  markReadDebounceRef.current = setTimeout(() => {
984
984
  markReadDebounceRef.current = null;
985
985
  void markRead(externalId);
986
- }, _chunkL7TFT7T3cjs.TICKET_MARK_READ_DEBOUNCE_MS);
986
+ }, _chunkNIWIOUSYcjs.TICKET_MARK_READ_DEBOUNCE_MS);
987
987
  }, [engagementsCount, externalId, markRead]);
988
988
  const { scrollRef, contentRef } = _usesticktobottom.useStickToBottom.call(void 0, { initial: "instant", resize: "smooth" });
989
989
  const bodyTurns = ticket.body ? ticket.body.split(TURN_SEPARATOR_RE).map((t) => t.trim()).filter(Boolean) : [];
@@ -1052,7 +1052,7 @@ function TicketTimelinePanel({ ticket }) {
1052
1052
  avatarUrl: avatarSrc,
1053
1053
  timeLabel: eng.createdAt ? _chunk3OZUPFWUcjs.formatRelativeTime.call(void 0, eng.createdAt) : null,
1054
1054
  body: stripAttachmentsPreamble(_nullishCoalesce(eng.body, () => ( ""))),
1055
- footer: engAttachments.length > 0 ? /* @__PURE__ */ _jsxruntime.jsx.call(void 0, "div", { className: "mt-2", children: /* @__PURE__ */ _jsxruntime.jsx.call(void 0, _chunkDGPQ7SDNcjs.TicketAttachmentsList, { attachments: engAttachments, size: "compact" }) }) : null
1055
+ footer: engAttachments.length > 0 ? /* @__PURE__ */ _jsxruntime.jsx.call(void 0, "div", { className: "mt-2", children: /* @__PURE__ */ _jsxruntime.jsx.call(void 0, _chunk7X3TSX4Icjs.TicketAttachmentsList, { attachments: engAttachments, size: "compact" }) }) : null
1056
1056
  },
1057
1057
  eng.id
1058
1058
  );
@@ -1165,7 +1165,7 @@ function TicketRow({
1165
1165
  onActionCollapsed,
1166
1166
  id
1167
1167
  }) {
1168
- const optimistic = _chunkL7TFT7T3cjs.isOptimistic.call(void 0, ticket);
1168
+ const optimistic = _chunkNIWIOUSYcjs.isOptimistic.call(void 0, ticket);
1169
1169
  const rowRef = _react.useRef.call(void 0, null);
1170
1170
  const handleClick = _react.useCallback.call(void 0, () => {
1171
1171
  onToggle(ticket.id);
@@ -1334,11 +1334,11 @@ function TicketCenterAuthed({
1334
1334
  ) }) : /* @__PURE__ */ _jsxruntime.jsx.call(void 0, _chunkDQOQ3KTPcjs.Card, { className: "overflow-hidden", children: merged.map((ticket) => /* @__PURE__ */ _jsxruntime.jsx.call(void 0,
1335
1335
  TicketRow,
1336
1336
  {
1337
- id: _chunkDGPQ7SDNcjs.devSectionAnchorId.call(void 0, "ticket", ticket.external_id),
1337
+ id: _chunk7X3TSX4Icjs.devSectionAnchorId.call(void 0, "ticket", ticket.external_id),
1338
1338
  ticket,
1339
1339
  expanded: expandedTicketId === ticket.id,
1340
1340
  onToggle: toggleRow,
1341
- busy: _chunkL7TFT7T3cjs.isOptimistic.call(void 0, ticket) ? false : actions.isRowBusy(ticket.id),
1341
+ busy: _chunkNIWIOUSYcjs.isOptimistic.call(void 0, ticket) ? false : actions.isRowBusy(ticket.id),
1342
1342
  supportSystemDown,
1343
1343
  onSendMessage: actions.sendMessage,
1344
1344
  onClose: actions.closeTicket,
@@ -1392,7 +1392,7 @@ function HelpCenterCard({
1392
1392
  onClearReplyError,
1393
1393
  id
1394
1394
  }) {
1395
- const optimistic = _chunkL7TFT7T3cjs.isOptimistic.call(void 0, ticket);
1395
+ const optimistic = _chunkNIWIOUSYcjs.isOptimistic.call(void 0, ticket);
1396
1396
  const rawStatus = (_nullishCoalesce(ticket.status, () => ( "OPEN"))).toUpperCase();
1397
1397
  const priority = (_nullishCoalesce(ticket.priority, () => ( ""))).toUpperCase();
1398
1398
  const relativeUpdated = ticket.hubspot_updated_at ? _chunk3OZUPFWUcjs.formatRelativeTime.call(void 0, ticket.hubspot_updated_at) : "recently";
@@ -1414,7 +1414,7 @@ function HelpCenterCard({
1414
1414
  });
1415
1415
  return () => cancelAnimationFrame(raf);
1416
1416
  }, [isExpanded]);
1417
- const live = _chunkL7TFT7T3cjs.useOptionalTicketLive.call(void 0, );
1417
+ const live = _chunkNIWIOUSYcjs.useOptionalTicketLive.call(void 0, );
1418
1418
  const unreadCount = !optimistic && ticket.external_id && _optionalChain([live, 'optionalAccess', _64 => _64.unreadByTicket, 'access', _65 => _65[ticket.external_id]]) || 0;
1419
1419
  const rightBadges = /* @__PURE__ */ _jsxruntime.jsxs.call(void 0, _jsxruntime.Fragment, { children: [
1420
1420
  unreadCount > 0 && /* @__PURE__ */ _jsxruntime.jsx.call(void 0,
@@ -1464,7 +1464,7 @@ function HelpCenterCard({
1464
1464
  "aria-controls": isExpanded ? `help-center-drawer-${ticket.id}` : void 0,
1465
1465
  className: "w-full p-[12px] text-left focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-inset focus-visible:ring-ods-accent disabled:cursor-default md:p-[16px]",
1466
1466
  children: /* @__PURE__ */ _jsxruntime.jsx.call(void 0,
1467
- _chunkXXGQUVFOcjs.DevCardRowContent,
1467
+ _chunkGBPZLJEOcjs.DevCardRowContent,
1468
1468
  {
1469
1469
  title,
1470
1470
  subtitle,
@@ -1565,7 +1565,7 @@ function HelpCenterCreateForm({
1565
1565
  subjectError && /* @__PURE__ */ _jsxruntime.jsx.call(void 0, "span", { id: "help-center-subject-error", className: "mt-1 text-ods-error text-h6", children: subjectError })
1566
1566
  ] });
1567
1567
  return /* @__PURE__ */ _jsxruntime.jsx.call(void 0,
1568
- _chunkND4YQJUEcjs.ContactForm,
1568
+ _chunkDW74BS7Lcjs.ContactForm,
1569
1569
  {
1570
1570
  rescue: null,
1571
1571
  title: "Open a new ticket",
@@ -1608,25 +1608,25 @@ function HelpCenterList({ toast: toast2 = _chunkWBZBGHJ6cjs.toast, backButton, t
1608
1608
  const searchParams = _chunkSADRZ4YIcjs.useSearchParams.call(void 0, );
1609
1609
  const router = _chunkSADRZ4YIcjs.useRouter.call(void 0, );
1610
1610
  const pathname = _chunkSADRZ4YIcjs.usePathname.call(void 0, );
1611
- const search = searchParams.get(_chunkDGPQ7SDNcjs.DEV_SECTION_PARAM_KEYS.search) || "";
1611
+ const search = searchParams.get(_chunk7X3TSX4Icjs.DEV_SECTION_PARAM_KEYS.search) || "";
1612
1612
  const status = searchParams.get("status") || "all";
1613
- const ticketParam = searchParams.get(_chunkDGPQ7SDNcjs.TICKET_OPEN_PARAM) || "";
1613
+ const ticketParam = searchParams.get(_chunk7X3TSX4Icjs.TICKET_OPEN_PARAM) || "";
1614
1614
  const page = _chunkJGVJRUGBcjs.positiveInt.call(void 0, searchParams.get("page"), 1);
1615
1615
  if (identity.isLoading) {
1616
1616
  return /* @__PURE__ */ _jsxruntime.jsx.call(void 0,
1617
- _chunkXXGQUVFOcjs.DevSectionPage,
1617
+ _chunkGBPZLJEOcjs.DevSectionPage,
1618
1618
  {
1619
1619
  sectionKey: "tickets",
1620
1620
  backButton,
1621
1621
  title,
1622
1622
  shell,
1623
1623
  preControls: /* @__PURE__ */ _jsxruntime.jsx.call(void 0, HelpCenterCreateFormSkeleton, {}),
1624
- children: /* @__PURE__ */ _jsxruntime.jsx.call(void 0, _chunkXXGQUVFOcjs.DevCardRowSkeletonList, {})
1624
+ children: /* @__PURE__ */ _jsxruntime.jsx.call(void 0, _chunkGBPZLJEOcjs.DevCardRowSkeletonList, {})
1625
1625
  }
1626
1626
  );
1627
1627
  }
1628
1628
  if (identity.authTier === "anon" || !_optionalChain([identity, 'access', _66 => _66.user, 'optionalAccess', _67 => _67.email])) {
1629
- return /* @__PURE__ */ _jsxruntime.jsx.call(void 0, _chunkXXGQUVFOcjs.DevSectionPage, { sectionKey: "tickets", backButton, title, shell, children: /* @__PURE__ */ _jsxruntime.jsx.call(void 0,
1629
+ return /* @__PURE__ */ _jsxruntime.jsx.call(void 0, _chunkGBPZLJEOcjs.DevSectionPage, { sectionKey: "tickets", backButton, title, shell, children: /* @__PURE__ */ _jsxruntime.jsx.call(void 0,
1630
1630
  _chunkNMXL34Z2cjs.EmptyState,
1631
1631
  {
1632
1632
  type: "generic",
@@ -1678,8 +1678,8 @@ function HelpCenterListAuthed({
1678
1678
  const setOpenTicket = _react.useCallback.call(void 0,
1679
1679
  (externalId) => {
1680
1680
  const params = new URLSearchParams(searchParams.toString());
1681
- if (externalId) params.set(_chunkDGPQ7SDNcjs.TICKET_OPEN_PARAM, externalId);
1682
- else params.delete(_chunkDGPQ7SDNcjs.TICKET_OPEN_PARAM);
1681
+ if (externalId) params.set(_chunk7X3TSX4Icjs.TICKET_OPEN_PARAM, externalId);
1682
+ else params.delete(_chunk7X3TSX4Icjs.TICKET_OPEN_PARAM);
1683
1683
  const qs = params.toString();
1684
1684
  router.replace(qs ? `${pathname}?${qs}` : pathname, { scroll: false });
1685
1685
  },
@@ -1756,15 +1756,15 @@ function HelpCenterListAuthed({
1756
1756
  ] }),
1757
1757
  /* @__PURE__ */ _jsxruntime.jsx.call(void 0, _chunkF6U2H42Lcjs.Button, { type: "button", variant: "accent", onClick: () => refetch(), children: "Retry" })
1758
1758
  ] }),
1759
- !error && /* @__PURE__ */ _jsxruntime.jsx.call(void 0, "div", { className: "w-full", children: isLoading ? /* @__PURE__ */ _jsxruntime.jsx.call(void 0, _chunkXXGQUVFOcjs.DevCardRowSkeletonList, {}) : !hasResults && isFetching ? (
1759
+ !error && /* @__PURE__ */ _jsxruntime.jsx.call(void 0, "div", { className: "w-full", children: isLoading ? /* @__PURE__ */ _jsxruntime.jsx.call(void 0, _chunkGBPZLJEOcjs.DevCardRowSkeletonList, {}) : !hasResults && isFetching ? (
1760
1760
  // Bridge state — background refetch in flight and the
1761
1761
  // optimistic placeholder was just removed by the mutation
1762
1762
  // callback. Without this branch "No tickets yet" would flash
1763
1763
  // for ~50ms between `removeOptimistic` and the server
1764
1764
  // response landing.
1765
- /* @__PURE__ */ _jsxruntime.jsx.call(void 0, _chunkXXGQUVFOcjs.DevCardRowSkeletonList, { rows: 1 })
1765
+ /* @__PURE__ */ _jsxruntime.jsx.call(void 0, _chunkGBPZLJEOcjs.DevCardRowSkeletonList, { rows: 1 })
1766
1766
  ) : !hasResults ? /* @__PURE__ */ _jsxruntime.jsx.call(void 0,
1767
- _chunkXXGQUVFOcjs.ListEmptyState,
1767
+ _chunkGBPZLJEOcjs.ListEmptyState,
1768
1768
  {
1769
1769
  isFiltered: hasActiveFilters,
1770
1770
  filtered: {
@@ -1795,11 +1795,11 @@ function HelpCenterListAuthed({
1795
1795
  /* @__PURE__ */ _jsxruntime.jsx.call(void 0, "div", { className: "w-full overflow-clip rounded-[6px] border border-ods-border bg-ods-card", children: merged.map((ticket) => /* @__PURE__ */ _jsxruntime.jsx.call(void 0,
1796
1796
  HelpCenterCard,
1797
1797
  {
1798
- id: _chunkDGPQ7SDNcjs.devSectionAnchorId.call(void 0, "ticket", ticket.external_id),
1798
+ id: _chunk7X3TSX4Icjs.devSectionAnchorId.call(void 0, "ticket", ticket.external_id),
1799
1799
  ticket,
1800
1800
  expanded: expandedTicketId === ticket.id,
1801
1801
  onToggle: toggleRow,
1802
- busy: _chunkL7TFT7T3cjs.isOptimistic.call(void 0, ticket) ? false : actions.isRowBusy(ticket.id),
1802
+ busy: _chunkNIWIOUSYcjs.isOptimistic.call(void 0, ticket) ? false : actions.isRowBusy(ticket.id),
1803
1803
  supportSystemDown,
1804
1804
  onSendMessage: actions.sendMessage,
1805
1805
  onClose: actions.closeTicket,
@@ -1813,7 +1813,7 @@ function HelpCenterListAuthed({
1813
1813
  ) }),
1814
1814
  !error && totalPages > 1 && /* @__PURE__ */ _jsxruntime.jsx.call(void 0, _chunkNMXL34Z2cjs.UnifiedPagination, { currentPage: page, totalPages })
1815
1815
  ] });
1816
- return /* @__PURE__ */ _jsxruntime.jsx.call(void 0, _chunkXXGQUVFOcjs.DevSectionPage, { sectionKey: "tickets", backButton, title, shell, preControls: form, children: body });
1816
+ return /* @__PURE__ */ _jsxruntime.jsx.call(void 0, _chunkGBPZLJEOcjs.DevSectionPage, { sectionKey: "tickets", backButton, title, shell, preControls: form, children: body });
1817
1817
  }
1818
1818
 
1819
1819
 
@@ -1832,4 +1832,4 @@ function HelpCenterListAuthed({
1832
1832
 
1833
1833
 
1834
1834
  exports.useTicketActions = useTicketActions; exports.mapTicketActionError = mapTicketActionError; exports.useTicketsList = useTicketsList; exports.TicketOpenForm = TicketOpenForm; exports.useTicketEngagements = useTicketEngagements; exports.TicketLinkedDeliveryCard = TicketLinkedDeliveryCard; exports.TicketReplyComposer = TicketReplyComposer; exports.TicketDetailDrawer = TicketDetailDrawer; exports.TicketRow = TicketRow; exports.TicketCenter = TicketCenter; exports.HelpCenterCard = HelpCenterCard; exports.HelpCenterCreateFormSkeleton = HelpCenterCreateFormSkeleton; exports.HelpCenterCreateForm = HelpCenterCreateForm; exports.HelpCenterList = HelpCenterList;
1835
- //# sourceMappingURL=chunk-UMYRFI5B.cjs.map
1835
+ //# sourceMappingURL=chunk-Q3CSHLFJ.cjs.map