@flamingo-stack/openframe-frontend-core 0.0.673 → 0.0.674-2427.7277.1
This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
- package/dist/{chunk-JFTWABV6.js → chunk-2RQ73WIS.js} +2 -2
- package/dist/{chunk-YTGB5CHX.js → chunk-2W4ARXMM.js} +3 -3
- package/dist/{chunk-YIPFHZHY.js → chunk-3NU4QNAI.js} +2 -2
- package/dist/{chunk-32JKIRN4.js → chunk-3TF6FT2J.js} +2 -2
- package/dist/{chunk-WJJA42FG.cjs → chunk-4JDA5AS5.cjs} +71 -71
- package/dist/{chunk-WJJA42FG.cjs.map → chunk-4JDA5AS5.cjs.map} +1 -1
- package/dist/{chunk-L3KN6HLJ.cjs → chunk-54E5CPUI.cjs} +22 -22
- package/dist/{chunk-L3KN6HLJ.cjs.map → chunk-54E5CPUI.cjs.map} +1 -1
- package/dist/{chunk-O4KO4CT6.cjs → chunk-5EF2R4XK.cjs} +10 -10
- package/dist/{chunk-O4KO4CT6.cjs.map → chunk-5EF2R4XK.cjs.map} +1 -1
- package/dist/{chunk-2GF77XVC.js → chunk-7RUCHWEB.js} +3 -3
- package/dist/{chunk-JYDAEBWM.cjs → chunk-AO3QIW7B.cjs} +15 -15
- package/dist/{chunk-JYDAEBWM.cjs.map → chunk-AO3QIW7B.cjs.map} +1 -1
- package/dist/{chunk-SEGLWILF.js → chunk-AZS22RWI.js} +5 -5
- package/dist/{chunk-PWRRSAO6.cjs → chunk-BT34JN54.cjs} +45 -45
- package/dist/{chunk-PWRRSAO6.cjs.map → chunk-BT34JN54.cjs.map} +1 -1
- package/dist/{chunk-RNERYM2P.cjs → chunk-CXRO3DRB.cjs} +5 -5
- package/dist/{chunk-RNERYM2P.cjs.map → chunk-CXRO3DRB.cjs.map} +1 -1
- package/dist/{chunk-EEIN4JOR.js → chunk-EAPGQYU2.js} +3 -3
- package/dist/{chunk-EP7QPXSI.cjs → chunk-ELEH3JDX.cjs} +10 -10
- package/dist/{chunk-EP7QPXSI.cjs.map → chunk-ELEH3JDX.cjs.map} +1 -1
- package/dist/{chunk-OO45SNKF.js → chunk-ENTCUUZH.js} +5 -5
- package/dist/{chunk-5WG4GVJS.cjs → chunk-GPMYUDOL.cjs} +33 -33
- package/dist/{chunk-5WG4GVJS.cjs.map → chunk-GPMYUDOL.cjs.map} +1 -1
- package/dist/{chunk-2HEZSBUU.js → chunk-IFPLTJQT.js} +6 -6
- package/dist/{chunk-GH236QRY.js → chunk-IJNB2XXY.js} +5 -5
- package/dist/{chunk-6MGQOZPT.cjs → chunk-IV5EON7F.cjs} +10 -10
- package/dist/{chunk-6MGQOZPT.cjs.map → chunk-IV5EON7F.cjs.map} +1 -1
- package/dist/{chunk-DKFWIJD7.cjs → chunk-MOW3ILFP.cjs} +3 -3
- package/dist/{chunk-DKFWIJD7.cjs.map → chunk-MOW3ILFP.cjs.map} +1 -1
- package/dist/{chunk-A6WWJR7C.cjs → chunk-OHQRPZS7.cjs} +4 -4
- package/dist/{chunk-A6WWJR7C.cjs.map → chunk-OHQRPZS7.cjs.map} +1 -1
- package/dist/{chunk-QPPDBX5E.js → chunk-OT7ULFBL.js} +3 -3
- package/dist/{chunk-MENONRB4.js → chunk-P323EGUQ.js} +2 -2
- package/dist/{chunk-Y2CXELYC.cjs → chunk-QBTCVZPP.cjs} +3 -3
- package/dist/{chunk-Y2CXELYC.cjs.map → chunk-QBTCVZPP.cjs.map} +1 -1
- package/dist/{chunk-MT44R3LJ.js → chunk-QCUD5Z2M.js} +4 -4
- package/dist/{chunk-2OYZ5INK.js → chunk-QU3JKG2G.js} +3 -3
- package/dist/{chunk-FGQNWXIT.js → chunk-RHVTNXTH.js} +2 -2
- package/dist/{chunk-JD4U7QMG.js → chunk-RT6JTQYW.js} +5 -5
- package/dist/chunk-RT6JTQYW.js.map +1 -0
- package/dist/{chunk-MU5ORFBU.cjs → chunk-TIFGKL2Q.cjs} +22 -22
- package/dist/{chunk-MU5ORFBU.cjs.map → chunk-TIFGKL2Q.cjs.map} +1 -1
- package/dist/{chunk-FO26QOTY.cjs → chunk-VVPS7LAR.cjs} +26 -26
- package/dist/{chunk-FO26QOTY.cjs.map → chunk-VVPS7LAR.cjs.map} +1 -1
- package/dist/{chunk-4IXJYRVE.cjs → chunk-YWD233WR.cjs} +331 -331
- package/dist/{chunk-4IXJYRVE.cjs.map → chunk-YWD233WR.cjs.map} +1 -1
- package/dist/{chunk-3UDBK2YG.cjs → chunk-ZX4MRXYS.cjs} +5 -5
- package/dist/chunk-ZX4MRXYS.cjs.map +1 -0
- package/dist/components/case-studies/index.cjs +14 -14
- package/dist/components/case-studies/index.js +3 -3
- package/dist/components/chat/chat-message-enhanced.d.ts.map +1 -1
- package/dist/components/chat/index.cjs +2 -2
- package/dist/components/chat/index.js +1 -1
- package/dist/components/contact/index.cjs +4 -4
- package/dist/components/contact/index.js +3 -3
- package/dist/components/docs/index.cjs +7 -7
- package/dist/components/docs/index.js +6 -6
- package/dist/components/embeds/index.cjs +4 -4
- package/dist/components/embeds/index.js +3 -3
- package/dist/components/faq/index.cjs +4 -4
- package/dist/components/faq/index.js +3 -3
- package/dist/components/features/index.cjs +3 -3
- package/dist/components/features/index.js +2 -2
- package/dist/components/help-center-pages/index.cjs +73 -73
- package/dist/components/help-center-pages/index.js +14 -14
- package/dist/components/index.cjs +39 -39
- package/dist/components/index.js +13 -13
- package/dist/components/meeting-scheduler/index.cjs +24 -24
- package/dist/components/meeting-scheduler/index.js +2 -2
- package/dist/components/navigation/index.cjs +6 -6
- package/dist/components/navigation/index.js +5 -5
- package/dist/components/onboarding-guides/index.cjs +6 -6
- package/dist/components/onboarding-guides/index.js +5 -5
- package/dist/components/tickets/index.cjs +7 -7
- package/dist/components/tickets/index.js +6 -6
- package/dist/components/ui/index.cjs +3 -3
- package/dist/components/ui/index.js +2 -2
- package/dist/index.cjs +7 -7
- package/dist/index.js +6 -6
- package/package.json +1 -1
- package/src/components/chat/chat-message-enhanced.tsx +12 -3
- package/src/components/chat/chat-message-list.tsx +1 -1
- package/src/components/chat/entity-cards/dispatch.tsx +1 -1
- package/dist/chunk-3UDBK2YG.cjs.map +0 -1
- package/dist/chunk-JD4U7QMG.js.map +0 -1
- /package/dist/{chunk-JFTWABV6.js.map → chunk-2RQ73WIS.js.map} +0 -0
- /package/dist/{chunk-YTGB5CHX.js.map → chunk-2W4ARXMM.js.map} +0 -0
- /package/dist/{chunk-YIPFHZHY.js.map → chunk-3NU4QNAI.js.map} +0 -0
- /package/dist/{chunk-32JKIRN4.js.map → chunk-3TF6FT2J.js.map} +0 -0
- /package/dist/{chunk-2GF77XVC.js.map → chunk-7RUCHWEB.js.map} +0 -0
- /package/dist/{chunk-SEGLWILF.js.map → chunk-AZS22RWI.js.map} +0 -0
- /package/dist/{chunk-EEIN4JOR.js.map → chunk-EAPGQYU2.js.map} +0 -0
- /package/dist/{chunk-OO45SNKF.js.map → chunk-ENTCUUZH.js.map} +0 -0
- /package/dist/{chunk-2HEZSBUU.js.map → chunk-IFPLTJQT.js.map} +0 -0
- /package/dist/{chunk-GH236QRY.js.map → chunk-IJNB2XXY.js.map} +0 -0
- /package/dist/{chunk-QPPDBX5E.js.map → chunk-OT7ULFBL.js.map} +0 -0
- /package/dist/{chunk-MENONRB4.js.map → chunk-P323EGUQ.js.map} +0 -0
- /package/dist/{chunk-MT44R3LJ.js.map → chunk-QCUD5Z2M.js.map} +0 -0
- /package/dist/{chunk-2OYZ5INK.js.map → chunk-QU3JKG2G.js.map} +0 -0
- /package/dist/{chunk-FGQNWXIT.js.map → chunk-RHVTNXTH.js.map} +0 -0
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"use strict";Object.defineProperty(exports, "__esModule", {value: true}); function _interopRequireDefault(obj) { return obj && obj.__esModule ? obj : { default: obj }; } function _nullishCoalesce(lhs, rhsFn) { if (lhs != null) { return lhs; } else { return rhsFn(); } } function _optionalChain(ops) { let lastAccessLHS = undefined; let value = ops[0]; let i = 1; while (i < ops.length) { const op = ops[i]; const fn = ops[i + 1]; i += 2; if ((op === 'optionalAccess' || op === 'optionalCall') && value == null) { return undefined; } if (op === 'access' || op === 'optionalAccess') { lastAccessLHS = value; value = fn(value); } else if (op === 'call' || op === 'optionalCall') { value = fn((...args) => value.call(lastAccessLHS, ...args)); lastAccessLHS = undefined; } } return value; }"use client";
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function TicketLiveProvider({ children, enabled = true }) {
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const runtime = _chunkU2YLMFJKcjs.useChatRuntime.call(void 0, );
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const identity =
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const identity = _chunkZX4MRXYScjs.useChatIdentity.call(void 0, enabled);
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const streamUrl = _nullishCoalesce(_optionalChain([runtime, 'optionalAccess', _ => _.endpoints, 'access', _2 => _2.ticketStreamUrl]), () => ( TICKET_STREAM_ENDPOINT));
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const readUrl = _nullishCoalesce(_optionalChain([runtime, 'optionalAccess', _3 => _3.endpoints, 'access', _4 => _4.ticketReadUrl]), () => ( TICKET_READ_ENDPOINT));
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exports.useOptionalTicketLive = useOptionalTicketLive; exports.useTicketLive = useTicketLive; exports.TicketLiveProvider = TicketLiveProvider; exports.isOptimistic = isOptimistic; exports.TICKET_TEXT_MAX_CHARS = TICKET_TEXT_MAX_CHARS; exports.TICKET_MARK_READ_DEBOUNCE_MS = TICKET_MARK_READ_DEBOUNCE_MS; exports.TOAST_COPY = TOAST_COPY;
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client';\n\n/**\n * TicketLiveProvider — the ONE client home for support-ticket realtime.\n *\n * DOMAIN logic only — connection lifecycle (subscribed-confirm, server\n * retry grace, failed-reconnect pacing, hidden-tab suspend/resume) is\n * owned entirely by the common SSE client (`createSseSubscription`);\n * this provider consumes its consolidated `onConnectedChange` signal.\n *\n * Owns:\n * - the unread summary — delivered EXCLUSIVELY by the stream\n * (`ticket-summary` frames on connect + debounced after events) and\n * by `ticket-read` responses. The client holds NO summary fetch\n * path: resync-on-(re)connect is served by the SERVER (every\n * connect pushes a fresh summary);\n * - query invalidation on events (list + open drawer refresh live);\n * - `markRead` with local write-through zeroing for 0-latency,\n * reconciled by the response's server-computed summary;\n * - the ticket-contract `no-stream` (204) retry policy.\n *\n * There is NO polling anywhere and NO summary endpoint. Hosts whose\n * stream endpoint 404s (terminal) or is absent get no unread indication\n * — the indication IS a realtime feature.\n *\n * Invalidation semantics on events — deliberately `invalidateQueries`,\n * NOT `setQueryData` patches: the ticket hooks run `gcTime: 0`, so\n * there is usually no cache entry to patch, and `TicketsCacheSlot`\n * shape rules apply when there is.\n */\n\nimport { useQueryClient } from '@tanstack/react-query';\nimport React from 'react';\nimport { useChatRuntime } from '../../contexts/chat-runtime-context';\nimport { embedAuthedFetch } from '../../utils/embed-authed-fetch';\nimport { createSseSubscription, type SseSubscription, type SseTransportStatus } from '../../utils/sse-subscription';\nimport { useChatIdentity } from '../chat/hooks/use-chat-identity';\nimport type { TicketMessageStreamData, TicketStreamEvent, TicketUnreadSummary } from './types';\n\n// Ticket realtime is its OWN api surface — deliberately NOT under\n// `/api/chat/agent/*` (that prefix is the chat agent's tool surface;\n// ticket streaming/read-receipts are unrelated to chat).\nconst TICKET_STREAM_ENDPOINT = '/api/tickets/stream';\nconst TICKET_READ_ENDPOINT = '/api/tickets/read';\n\nconst EMPTY_SUMMARY: TicketUnreadSummary = { totalUnread: 0, tickets: {}, latestUnreadAt: {} };\n\n/** ISO stamps can carry mixed timezone offsets (server `+00:00` vs an\n * optimistic local `Z`) — lexicographic string comparison mis-orders\n * those, so every stamp comparison goes through parsed epoch ms.\n * Missing/unparseable stamps sort oldest. */\nconst stampMs = (stamp: string | null | undefined): number => {\n if (!stamp) return 0;\n const ms = Date.parse(stamp);\n return Number.isNaN(ms) ? 0 : ms;\n};\n\n/** Trailing debounce for event-burst invalidations (an agent pasting 5\n * messages must not fire 5 list refetches). */\nconst INVALIDATE_DEBOUNCE_MS = 1_500;\n\nexport interface TicketLiveContextValue {\n /** Viewer has a resolved, non-anon chat identity. Surfaces (e.g. the\n * header cell) hide themselves when false — computed here so they\n * don't each spin up their own identity resolution. */\n authed: boolean;\n /** Realtime-subscribed (server-confirmed), not merely HTTP-open. */\n connected: boolean;\n /** Unread total across tickets — drives the header count badge. */\n unreadTotal: number;\n /** Per-ticket unread counts (missing key = 0) — drives row dots.\n * The currently-open ticket is masked to 0. */\n unreadByTicket: Record<string, number>;\n /** The ticket with the NEWEST unread reply (open ticket excluded) —\n * the header cell routes to it via the SSOT deep link\n * (`buildTicketOpenHref`). Null when nothing is unread. */\n nextUnreadTicketId: string | null;\n /** Mark a ticket read: POSTs the receipt, zeroes the ticket locally\n * (0-latency), then applies the response's server-computed summary. */\n markRead: (ticketExternalId: string) => Promise<void>;\n /** Drawer open/close registration — suppresses unread bumps for the\n * open ticket and masks it in the derived map. */\n setOpenTicketId: (ticketExternalId: string | null) => void;\n /** Hint that the viewer just created a ticket — reconnects the stream\n * (fresh ownership set + fresh server-pushed summary). */\n notifyTicketCreated: () => void;\n}\n\nconst TicketLiveContext = React.createContext<TicketLiveContextValue | null>(null);\n\nexport function useOptionalTicketLive(): TicketLiveContextValue | null {\n return React.useContext(TicketLiveContext);\n}\n\nexport function useTicketLive(): TicketLiveContextValue {\n const ctx = React.useContext(TicketLiveContext);\n if (!ctx) {\n throw new Error('useTicketLive must be used within <TicketLiveProvider>');\n }\n return ctx;\n}\n\nfunction isTicketMessageData(value: unknown): value is TicketMessageStreamData {\n return (\n typeof value === 'object' &&\n value !== null &&\n typeof (value as TicketMessageStreamData).ticket_external_id === 'string'\n );\n}\n\nfunction isSummaryData(value: unknown): value is TicketUnreadSummary {\n return (\n typeof value === 'object' &&\n value !== null &&\n typeof (value as TicketUnreadSummary).totalUnread === 'number' &&\n typeof (value as TicketUnreadSummary).tickets === 'object'\n );\n}\n\nexport interface TicketLiveProviderProps {\n children: React.ReactNode;\n /**\n * Whether ticket realtime is available to this host at all (feature flag,\n * session, entitlement). `false` provides NO context — `useOptionalTicketLive()`\n * reads `null`, `useTicketLive()` throws, and no identity or stream request is\n * made: byte-for-byte what a host got by not mounting this at all.\n *\n * It exists so a host never has to mount this CONDITIONALLY. A host that writes\n * `enabled ? <TicketLiveProvider>{children}</TicketLiveProvider> : <>{children}</>`\n * changes the element TYPE at that position the moment its flag answers, and React\n * tears down and remounts everything below. In openframe-frontend that wrapper sat\n * around the whole `AppLayout`, so every cold load remounted the app shell and the\n * page under it — visibly, as a chat drawer opened by a deep link replaying its\n * open animation. Mount it always and pass the answer here instead.\n *\n * One consequence of mounting it always: a `ChatRuntime` must be above it even\n * while disabled. The identity resolver reads one unconditionally (Rules of\n * Hooks) and throws without it; `enabled` gates the request, not the read.\n */\n enabled?: boolean;\n}\n\nexport function TicketLiveProvider({ children, enabled = true }: TicketLiveProviderProps) {\n const runtime = useChatRuntime();\n const identity = useChatIdentity(enabled);\n const queryClient = useQueryClient();\n\n const streamUrl = runtime?.endpoints.ticketStreamUrl ?? TICKET_STREAM_ENDPOINT;\n const readUrl = runtime?.endpoints.ticketReadUrl ?? TICKET_READ_ENDPOINT;\n\n // Gates the stream below (via `streamEnabled`) as well as every surface that\n // reads `authed` — one predicate, so a disabled provider is also a silent one.\n const authed = enabled && identity.authTier !== 'anon' && !!identity.user?.email;\n\n const [connected, setConnected] = React.useState(false);\n // The SINGLE unread source — written ONLY from server-computed\n // summaries (stream frames + markRead responses) plus the two\n // 0-latency optimistic writes (event bump, markRead zero), both\n // reconciled by the next server summary.\n const [summary, setSummary] = React.useState<TicketUnreadSummary>(EMPTY_SUMMARY);\n // State + ref for the open drawer: state drives the derived map,\n // the ref lets stream callbacks read it without re-subscribing.\n const [openTicketIdState, setOpenTicketIdState] = React.useState<string | null>(null);\n const openTicketIdRef = React.useRef<string | null>(null);\n\n // ---- Debounced (trailing) invalidation of ticket queries on events ----\n const pendingTicketIdsRef = React.useRef<Set<string>>(new Set());\n const invalidateTimerRef = React.useRef<ReturnType<typeof setTimeout> | null>(null);\n const flushInvalidations = React.useCallback(() => {\n invalidateTimerRef.current = null;\n const ids = Array.from(pendingTicketIdsRef.current);\n pendingTicketIdsRef.current.clear();\n void queryClient.invalidateQueries({ queryKey: ['tickets'] });\n for (const id of ids) {\n void queryClient.invalidateQueries({ queryKey: ['ticket-engagements', id] });\n }\n }, [queryClient]);\n const scheduleInvalidation = React.useCallback(\n (ticketId?: string) => {\n if (ticketId) pendingTicketIdsRef.current.add(ticketId);\n if (invalidateTimerRef.current) return;\n invalidateTimerRef.current = setTimeout(flushInvalidations, INVALIDATE_DEBOUNCE_MS);\n },\n [flushInvalidations],\n );\n\n // ---- Optimistic unread writes (reconciled by server summaries) ----\n const bumpUnread = React.useCallback((ticketId: string, createdAt?: string | null) => {\n setSummary(prev => {\n const stamp = createdAt ?? new Date().toISOString();\n const existing = prev.latestUnreadAt[ticketId];\n return {\n totalUnread: prev.totalUnread + 1,\n tickets: { ...prev.tickets, [ticketId]: (prev.tickets[ticketId] ?? 0) + 1 },\n latestUnreadAt: {\n ...prev.latestUnreadAt,\n [ticketId]: existing && stampMs(existing) > stampMs(stamp) ? existing : stamp,\n },\n };\n });\n }, []);\n\n const zeroUnread = React.useCallback((ticketId: string) => {\n setSummary(prev => {\n const current = prev.tickets[ticketId] ?? 0;\n if (current === 0) return prev;\n const tickets = { ...prev.tickets };\n delete tickets[ticketId];\n const latestUnreadAt = { ...prev.latestUnreadAt };\n delete latestUnreadAt[ticketId];\n return { totalUnread: Math.max(0, prev.totalUnread - current), tickets, latestUnreadAt };\n });\n }, []);\n\n // ---- Stream lifecycle (owned by the SSE CLIENT — the provider only\n // consumes its consolidated signals) ----\n const subscriptionRef = React.useRef<SseSubscription | null>(null);\n const noStreamRef = React.useRef(false);\n\n // Stable handler refs so the subscription effect doesn't churn.\n const handlersRef = React.useRef<{\n onEvent: (eventName: string, data: unknown) => void;\n onStatus: (status: SseTransportStatus) => void;\n onConnected: (connected: boolean) => void;\n }>({ onEvent: () => {}, onStatus: () => {}, onConnected: () => {} });\n\n const handleConnected = (isConnected: boolean) => {\n setConnected(isConnected);\n if (isConnected) {\n // Event-gap healing on every (re)connect: the SERVER pushes a\n // fresh summary; the open drawer refetches through the ACL'd path.\n const openId = openTicketIdRef.current;\n if (openId) {\n void queryClient.invalidateQueries({ queryKey: ['ticket-engagements', openId] });\n }\n }\n };\n\n const handleEvent = (eventName: string, data: unknown) => {\n if (eventName === 'ticket-summary') {\n const frame = data as TicketStreamEvent | null;\n if (isSummaryData(frame?.data)) {\n setSummary({\n totalUnread: frame.data.totalUnread,\n tickets: frame.data.tickets ?? {},\n latestUnreadAt: frame.data.latestUnreadAt ?? {},\n });\n }\n return;\n }\n\n if (eventName === 'ticket-resync') {\n // Ownership gained / degraded payload — a fresh ticket-summary\n // frame follows from the server; refresh the query surfaces.\n scheduleInvalidation();\n return;\n }\n\n if (eventName === 'ticket-status') {\n // Meaningful ticket-row change (close/reopen/pipeline move). The\n // server pushes an updated summary right after (closures count as\n // unread server-side); here we just refresh the query surfaces so\n // the status badge flips live.\n const frame = data as TicketStreamEvent | null;\n const ticketId = (frame?.data as { ticket_external_id?: string } | undefined)?.ticket_external_id;\n scheduleInvalidation(ticketId);\n return;\n }\n\n if (eventName === 'ticket-message') {\n const frame = data as TicketStreamEvent | null;\n const payload = frame?.data;\n if (!isTicketMessageData(payload)) {\n scheduleInvalidation();\n return;\n }\n // Always invalidate (own replies from another tab render live);\n // bump unread ONLY on the server-stamped predicate, and never for\n // the ticket whose drawer is open. The server's debounced summary\n // push reconciles moments later.\n scheduleInvalidation(payload.ticket_external_id);\n if (payload.countsAsUnread && payload.ticket_external_id !== openTicketIdRef.current) {\n bumpUnread(payload.ticket_external_id, payload.hubspot_created_at);\n }\n }\n };\n\n const handleStatus = (status: SseTransportStatus) => {\n // The client owns connection lifecycle (confirm timeout, server\n // retry grace, failed-reconnect pacing, hidden-suspend). The only\n // transport status with DOMAIN meaning is the ticket contract's\n // `no-stream` (204 = zero owned tickets): remember it so a domain\n // signal (own create_ticket, window focus) can retry.\n if (status === 'open') noStreamRef.current = false;\n if (status === 'no-stream') noStreamRef.current = true;\n };\n\n // Publish the three handlers into the stable ref. In an unconditional effect\n // rather than in the render body: every caller is an SSE transport callback,\n // which can only fire after a commit, and a render attempt React discards\n // must not be able to leave a handler behind that closes over state the user\n // never saw. Declared BEFORE the subscription effect so it is filled first\n // in the same flush.\n React.useEffect(() => {\n handlersRef.current.onConnected = handleConnected;\n handlersRef.current.onEvent = handleEvent;\n handlersRef.current.onStatus = handleStatus;\n });\n\n // Mount/unmount of the subscription — gated on auth + a usable URL.\n const streamEnabled = authed && !!streamUrl;\n React.useEffect(() => {\n if (!streamEnabled) return undefined;\n if (typeof window === 'undefined') return undefined;\n\n subscriptionRef.current = createSseSubscription({\n url: streamUrl,\n onEvent: (name, data) => handlersRef.current.onEvent(name, data),\n onStatusChange: status => handlersRef.current.onStatus(status),\n onConnectedChange: isConnected => handlersRef.current.onConnected(isConnected),\n // Long-lived per-user stream: suspend while hidden (scale relief),\n // resume + reconnect on visible/online — all inside the client.\n pauseWhenHidden: true,\n });\n\n const retryIfIdle = () => {\n // After a 204 (no-stream), a focus signal is the retry trigger.\n if (noStreamRef.current) {\n noStreamRef.current = false;\n subscriptionRef.current?.reconnectNow();\n }\n };\n window.addEventListener('focus', retryIfIdle);\n\n return () => {\n window.removeEventListener('focus', retryIfIdle);\n if (invalidateTimerRef.current) {\n clearTimeout(invalidateTimerRef.current);\n invalidateTimerRef.current = null;\n }\n subscriptionRef.current?.close();\n subscriptionRef.current = null;\n setConnected(false);\n setSummary(EMPTY_SUMMARY);\n };\n // handlersRef is stable; streamUrl/auth changes remount the stream.\n }, [streamEnabled, streamUrl]);\n\n // ---- Public API ----\n const markRead = React.useCallback(\n async (ticketExternalId: string) => {\n try {\n const response = await embedAuthedFetch(readUrl, {\n method: 'POST',\n body: JSON.stringify({ ticket_id: ticketExternalId }),\n });\n if (!response.ok) return;\n // 0-latency local zero, then reconcile with the response's\n // server-computed summary (THE truth — includes closure\n // accounting and other tickets).\n zeroUnread(ticketExternalId);\n const body = (await response.json().catch(() => null)) as { summary?: TicketUnreadSummary } | null;\n if (isSummaryData(body?.summary)) {\n setSummary({\n totalUnread: body.summary.totalUnread,\n tickets: body.summary.tickets ?? {},\n latestUnreadAt: body.summary.latestUnreadAt ?? {},\n });\n }\n } catch {\n // Non-fatal — the receipt lands on the next markRead; unread\n // state reconciles via the next server summary push.\n }\n },\n [readUrl, zeroUnread],\n );\n\n const setOpenTicketId = React.useCallback((ticketExternalId: string | null) => {\n openTicketIdRef.current = ticketExternalId;\n setOpenTicketIdState(ticketExternalId);\n }, []);\n\n const notifyTicketCreated = React.useCallback(() => {\n // Fresh connect → fresh ownership set + fresh server summary\n // (covers both the no-stream 204 wait state and an already-live\n // stream whose set predates the new ticket).\n noStreamRef.current = false;\n subscriptionRef.current?.reconnectNow();\n }, []);\n\n // Derived unread map — open ticket masked to 0 so a server summary\n // landing inside the markRead debounce window can't transiently\n // re-badge it.\n const value = React.useMemo<TicketLiveContextValue>(() => {\n let unreadByTicket = summary.tickets;\n let unreadTotal = summary.totalUnread;\n if (openTicketIdState && unreadByTicket[openTicketIdState]) {\n const masked = unreadByTicket[openTicketIdState];\n unreadByTicket = { ...unreadByTicket };\n delete unreadByTicket[openTicketIdState];\n unreadTotal = Math.max(0, unreadTotal - masked);\n }\n // Ticket with the NEWEST unread reply (compared as parsed epoch ms\n // via `stampMs` — mixed timezone offsets break string ordering) —\n // header cell routes there. Falls back to any unread key if a\n // timestamp is missing.\n let nextUnreadTicketId: string | null = null;\n let nextStampMs = 0;\n for (const id of Object.keys(unreadByTicket)) {\n const ms = stampMs(summary.latestUnreadAt[id]);\n if (nextUnreadTicketId === null || ms > nextStampMs) {\n nextUnreadTicketId = id;\n nextStampMs = ms;\n }\n }\n return {\n authed,\n connected,\n unreadTotal,\n unreadByTicket,\n nextUnreadTicketId,\n markRead,\n setOpenTicketId,\n notifyTicketCreated,\n };\n }, [summary, authed, connected, openTicketIdState, markRead, setOpenTicketId, notifyTicketCreated]);\n\n return <TicketLiveContext.Provider value={enabled ? value : null}>{children}</TicketLiveContext.Provider>;\n}\n","/**\n * Wire shape of a row returned by `POST /api/chat/agent/find-ticket`.\n * Mirrors the executor's projection at `lib/data/hubspot-tools.ts`\n * (`FIND_TICKET_SELECT` / `FindTicketResult`).\n *\n * Cross-repo duplication is INTENTIONAL: this lib ships independently\n * of the hub, so we can't import `FindTicketResult` from\n * `hubspot-tools.ts` directly. If the server adds a column to\n * `FIND_TICKET_SELECT`, also add it here. The smoke test in §F of the\n * plan covers the happy path; a wire-contract test belongs in the hub.\n *\n * `find-ticket` returns `customer_emails: string[]` (jsonb array), NOT\n * a single `customer_email`. The list is server-self-scoped to the\n * caller's session email; the array is exposed for admin/staff\n * surfaces, which the ticket center doesn't render.\n */\nexport interface TicketData {\n id: string;\n /** HubSpot ticket id (display number, e.g. \"1234\"). */\n external_id: string;\n subject: string | null;\n /** Short (≤400 char) HTML-stripped preview of the ticket body —\n * used for the list-card subtitle when needed. */\n preview: string | null;\n /** Longer (≤4k char) sanitized body. INCLUDES every appended\n * `content_addendum` comment because the `update_ticket` executor\n * reads + re-writes the `content` property server-side with a\n * `---` separator. Render this in the drawer's description block\n * and the user sees both the original message + every comment they\n * (or staff) added. */\n body: string | null;\n /** Canonical OPEN | CLOSED (HubSpot pipeline derived). */\n status: string | null;\n /** Human label like \"New\" / \"Working on it\" / \"Waiting on contact\" /\n * \"Closed\". Drives the badge text; canonical status drives color. */\n pipeline_stage_label: string | null;\n clickup_task_id: string | null;\n /** Snapshot of the linked ClickUp delivery task — populated server-side\n * via the `clickup_tasks` mirror when `clickup_task_id` is set. Drives\n * the \"Linked delivery\" card surface on the ticket drawer (status\n * badge + ClickUp deep link). `null` when no link OR the ClickUp row\n * was deleted / not yet synced. */\n clickup: TicketClickupSummary | null;\n priority: string | null;\n customer_emails: string[];\n customer_company: string | null;\n /** HubSpot contact's display name. Drives the customer attribution\n * on the drawer when the viewer is NOT the customer themselves\n * (admin browsing / multi-contact second viewer). Conversations\n * API messages don't carry per-message sender info on Custom\n * Channels, so this is the only reliable source for \"what's the\n * customer's name.\" */\n customer_name: string | null;\n /** HubSpot owner id of the agent assigned to this ticket. Carried as\n * raw id for debugging; rendering goes through `assignedOwner`. Null\n * when unassigned. */\n assigned_to: string | null;\n /** Resolved assigned-owner profile — name + email + avatar. Populated\n * server-side via `attachOwnerProfiles` which joins through the\n * `hubspot_owners` mirror to `profiles` by email. Drives the\n * \"Assigned to\" attribution in the drawer header. Null when\n * unassigned OR the owner couldn't be resolved (rare — only when\n * the agent was deleted from HubSpot between the ticket update and\n * the next owners reconcile). */\n assignedOwner: TicketAssignedOwner | null;\n hubspot_updated_at: string;\n}\n\n/** Resolved profile of a ticket's assigned agent — surfaced in the\n * drawer header. Subset of the server's `MirroredOwnerProfile`\n * trimmed to just the rendering fields. */\nexport interface TicketAssignedOwner {\n name: string | null;\n email: string | null;\n avatarUrl: string | null;\n}\n\n/** Compact projection of a linked ClickUp task — matches the server's\n * `ClickupSummary` and aligns with `DeliveryItem` so the linked-card\n * on a ticket can render through the same `DeliveryRow` primitive used\n * on `/bug-fixes-and-enhancements`. */\nexport interface TicketClickupSummary {\n /** ClickUp task external_id (e.g. \"86ad4e022\"). Used as the\n * `?focus=<id>` URL param to scroll the public delivery page to\n * this row. */\n external_id: string;\n title: string | null;\n description: string | null;\n /** ClickUp status name — e.g. \"complete\" / \"working\" / \"design approved\"\n * / \"waiting for release\". Used as the badge label. */\n status: string | null;\n /** ClickUp's per-status hex color (e.g. \"#008844\"). Forwarded to the\n * badge so colors match the ClickUp board exactly. */\n status_color: string | null;\n /** Bucket — `'backlog' | 'working' | 'complete' | 'unknown'`. Used as\n * a fallback when status_color is missing. */\n status_category: string | null;\n /** ClickUp custom item label (`'Bug'` / `'Request'`) — drives the\n * type badge (\"BUG-FIX\" / \"ENHANCEMENT\"). */\n task_type: string | null;\n custom_item_id: number | null;\n /** Every ClickUp list the task is associated with. UI joins with \", \". */\n list_names: string[];\n /** Unix-ms timestamps so the row's \"ACTIVE X ago\" subtitle uses the\n * shared `getRelativeTime()` helper. */\n date_opened: number | null;\n date_updated: number | null;\n date_closed: number | null;\n /** Direct https://app.clickup.com/t/<id> deep link. Kept on the wire\n * for admin surfaces; the customer-facing linked card navigates\n * internally instead. */\n clickup_url: string | null;\n /** Composed server-side via the SAME `buildDevSectionUrl` helper the\n * chat-inline delivery card uses. Carries `?search=<id>` so the\n * delivery list filters to that single task on landing. */\n delivery_href: string;\n /** Target platform name for the host's `useNavLink` to decide\n * same-tab vs new-tab on cross-platform links. */\n delivery_target_platform: string;\n /** Release version label set by the delivery team, e.g. \"0.9\" / \"1.0\".\n * Shown beside the status when present. */\n target_version: string | null;\n}\n\n/**\n * Optimistic placeholder a `submitTicket` call prepends to the list\n * BEFORE the server roundtrip resolves. Drawer is hidden until the\n * real id arrives. The wrapper destructures `_optimistic` before\n * forwarding to `<ChatTicketItem>` so the DOM doesn't see an unknown\n * prop.\n */\nexport interface OptimisticTicket extends TicketData {\n _optimistic: true;\n}\n\nexport type AnyTicket = TicketData | OptimisticTicket;\n\nexport function isOptimistic(t: AnyTicket): t is OptimisticTicket {\n return (t as OptimisticTicket)._optimistic === true;\n}\n\n/**\n * Shape of a single `['tickets', …]` TanStack-Query cache slot.\n * Mirrors `FindTicketResponse` in `hooks/use-tickets-list.ts` — kept\n * here because the cache-mutation call sites in `useTicketActions` and\n * `<HelpCenterList>` would otherwise have to redeclare the shape inline.\n *\n * A 2026-05-29 prod regression (`t.map is not a function` on\n * close/reopen) was caused by assuming the cache held a bare\n * `TicketData[]` instead of this wrapper — every helper that calls\n * `queryClient.setQueriesData` / `getQueriesData` on `['tickets']`\n * MUST type the value through this shape and project / reassemble\n * `tickets` explicitly.\n */\nexport interface TicketsCacheSlot {\n tickets?: TicketData[];\n count?: number;\n totalCount?: number;\n page?: number;\n pageSize?: number;\n totalPages?: number;\n scope?: 'self' | 'all';\n}\n\n/**\n * Stable server-side error codes the ticket-action helpers route\n * through `mapTicketActionError`. Anything else is treated as a generic\n * server error.\n *\n * Reply-specific codes (`HUBSPOT_5XX` / `HUBSPOT_400_VALIDATION` /\n * `HUBSPOT_404_THREAD` / `HUBSPOT_REPLY_UNKNOWN`) drive the drawer\n * banner that appears above the composer when a customer reply fails.\n * Distinct from `HUBSPOT_DISCONNECTED` (whole-system) and\n * `TICKET_NOT_FOUND` (terminal-row) — the reply codes are per-attempt\n * + retryable except for `HUBSPOT_404_THREAD`.\n */\nexport type TicketActionErrorCode =\n | 'PROPOSAL_NOT_CLAIMABLE'\n | 'TICKET_NOT_FOUND'\n | 'TICKET_OWNERSHIP_DENIED'\n | 'HUBSPOT_DISCONNECTED'\n | 'RATE_LIMITED'\n | 'INVALID_TOOL_ARGS'\n | 'HUBSPOT_5XX'\n | 'HUBSPOT_400_VALIDATION'\n | 'HUBSPOT_404_THREAD'\n | 'HUBSPOT_REPLY_UNKNOWN'\n | 'UNKNOWN';\n\nexport interface MappedTicketActionError {\n code: TicketActionErrorCode;\n /** Human-readable copy safe to show in a toast. */\n message: string;\n /** When true, the form should disable submit + show the\n * support-down banner. Set only for HUBSPOT_DISCONNECTED. */\n supportSystemDown: boolean;\n /** When true, the helper should remove the affected row optimistically\n * (TICKET_NOT_FOUND). */\n removeRowFromCache: boolean;\n /** Retry hint surfaced from a 429 response. Caller decides whether\n * to mention it in the toast. */\n retryAfterSeconds?: number;\n}\n\n/**\n * Defensive client-side cap on ticket text (initial content + comment\n * addendums). HubSpot Note engagements accept more, but a 100KB paste\n * should fail fast at the UI rather than burning a server round-trip.\n * Both the open-ticket form and the per-row comment textarea import\n * this so a future server-side hardening only touches one place.\n */\nexport const TICKET_TEXT_MAX_CHARS = 5000;\n\n/**\n * Wire contract of the ticket live stream (`GET /api/chat/agent/\n * ticket-stream`, SSE). Producer (the hub route's `mapEvent`) imports\n * THIS type — same producer/consumer SSOT pattern as\n * `ConversationEngagementWire = TicketEngagement`. A schema drift here\n * would be a silent serialization bug; keep one named contract.\n *\n * Frames carry METADATA ONLY — never message bodies. Content is always\n * refetched through the ACL'd `list-engagements` path (one read path).\n *\n * Event names (`eventType`):\n * - `ticket-message` — a message row landed in the mirror for one of\n * the viewer's tickets. `data` carries the metadata.\n * - `ticket-status` — a MEANINGFUL ticket-row change (status /\n * pipeline stage / closure) landed in the mirror. Server-side\n * old-vs-new diffing drops no-op writes (sync stamps). Clients\n * invalidate + refetch the summary (closures count as unread\n * server-side via `closed_at` vs the read receipt).\n * - `ticket-summary` — the server-computed `TicketUnreadSummary`.\n * THE stream is the summary webservice: pushed on connect (server-\n * side resync-on-reconnect) and re-pushed (debounced) after every\n * delivered event. Clients hold NO summary fetch path.\n * - `ticket-resync` — degraded frame: something happened that the\n * server couldn't fully describe (truncated Realtime payload, or\n * the connection's ownership set just gained tickets). A fresh\n * `ticket-summary` follows it; clients invalidate queries.\n *\n * The server also emits `status` frames (`subscribed` / `retrying` /\n * `reconnect_failed`) from the shared SSE utility — clients derive\n * `connected` from those, NOT from the HTTP stream being open.\n */\nexport type TicketStreamEventType = 'ticket-message' | 'ticket-status' | 'ticket-summary' | 'ticket-resync';\n\n/** Metadata payload of a `ticket-message` frame. */\nexport type TicketMessageStreamData = {\n ticket_external_id: string;\n /** Mirror row's HubSpot message id. */\n message_id: string;\n /** Server-stamped via the same direction predicate the wire mapper\n * uses. Clients never re-derive author classification. */\n authorRole: 'customer' | 'support';\n /** Server-stamped via the visibility+direction unread predicate\n * (`countsAsUnread` in the hub's conversations DAL). ONLY frames\n * with `true` may bump client-side unread state. */\n countsAsUnread: boolean;\n hubspot_created_at: string | null;\n};\n\n/** Metadata payload of a `ticket-status` frame. */\nexport type TicketStatusStreamData = {\n ticket_external_id: string;\n /** Canonical OPEN | CLOSED after the change. */\n status: string | null;\n pipeline_stage_label: string | null;\n closed_at: string | null;\n};\n\nexport interface TicketStreamEvent {\n eventType: TicketStreamEventType;\n /** Human-readable label (SSE envelope compat) — clients ignore it. */\n message: string;\n /** `ticket-message` → TicketMessageStreamData; `ticket-status` →\n * TicketStatusStreamData; `ticket-summary` → TicketUnreadSummary;\n * absent on `ticket-resync`. */\n data?: TicketMessageStreamData | TicketStatusStreamData | TicketUnreadSummary;\n}\n\n/**\n * The SINGLE unread source, delivered EXCLUSIVELY over the stream\n * (`ticket-summary` frames on connect + after events) and in\n * `ticket-read` responses. There is no summary fetch endpoint. Header\n * badge total AND per-row dots both read this via the\n * `TicketLiveProvider` map; missing keys mean 0.\n */\nexport type TicketUnreadSummary = {\n totalUnread: number;\n tickets: Record<string, number>;\n /** ISO timestamp of the NEWEST unread message per ticket (same keys as\n * `tickets`). Drives \"route to the most recent update\" on the header\n * cell: the ticket with the max value here is `nextUnreadTicketId`. */\n latestUnreadAt: Record<string, string>;\n};\n\n/**\n * Trailing debounce for `markRead` while the drawer is open and new\n * messages stream in — flushed on drawer close so a fast open/close\n * still persists the receipt. Named beside its sibling cadences so\n * every timing knob lives in one file.\n */\nexport const TICKET_MARK_READ_DEBOUNCE_MS = 2000;\n\n/**\n * Ticket deep-link SSOT — DEFINED in the server-safe param-keys module\n * (`utils/dev-sections/dev-section-param-keys.ts`, beside its sibling\n * `devSectionAnchorId`) because producers span both worlds: the hub's\n * SERVER-side chat-ref builder and the client header cell. Re-exported\n * here so ticket-surface consumers keep one import home.\n */\nexport { TICKET_OPEN_PARAM, buildTicketOpenHref } from '../../utils/dev-sections/dev-section-param-keys';\n\n/**\n * Centralized toast copy. Keep all wording here so QA / localization\n * can find every user-visible string in one file.\n */\nexport const TOAST_COPY = {\n open_success: { title: 'Ticket opened', description: 'We received your message and will follow up shortly.' },\n open_mirror_pending: { title: 'Ticket opened', description: 'Syncing — your ticket will appear momentarily.' },\n close_success: { title: 'Ticket closed' },\n reopen_success: { title: 'Ticket reopened' },\n comment_success: { title: 'Comment added' },\n attach_success: { title: 'Files attached' },\n // Failure variants are constructed dynamically from MappedTicketActionError.\n} as const;\n"]}
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The client holds NO summary fetch\n * path: resync-on-(re)connect is served by the SERVER (every\n * connect pushes a fresh summary);\n * - query invalidation on events (list + open drawer refresh live);\n * - `markRead` with local write-through zeroing for 0-latency,\n * reconciled by the response's server-computed summary;\n * - the ticket-contract `no-stream` (204) retry policy.\n *\n * There is NO polling anywhere and NO summary endpoint. Hosts whose\n * stream endpoint 404s (terminal) or is absent get no unread indication\n * — the indication IS a realtime feature.\n *\n * Invalidation semantics on events — deliberately `invalidateQueries`,\n * NOT `setQueryData` patches: the ticket hooks run `gcTime: 0`, so\n * there is usually no cache entry to patch, and `TicketsCacheSlot`\n * shape rules apply when there is.\n */\n\nimport { useQueryClient } from '@tanstack/react-query';\nimport React from 'react';\nimport { useChatRuntime } from '../../contexts/chat-runtime-context';\nimport { embedAuthedFetch } from '../../utils/embed-authed-fetch';\nimport { createSseSubscription, type SseSubscription, type SseTransportStatus } from '../../utils/sse-subscription';\nimport { useChatIdentity } from '../chat/hooks/use-chat-identity';\nimport type { TicketMessageStreamData, TicketStreamEvent, TicketUnreadSummary } from './types';\n\n// Ticket realtime is its OWN api surface — deliberately NOT under\n// `/api/chat/agent/*` (that prefix is the chat agent's tool surface;\n// ticket streaming/read-receipts are unrelated to chat).\nconst TICKET_STREAM_ENDPOINT = '/api/tickets/stream';\nconst TICKET_READ_ENDPOINT = '/api/tickets/read';\n\nconst EMPTY_SUMMARY: TicketUnreadSummary = { totalUnread: 0, tickets: {}, latestUnreadAt: {} };\n\n/** ISO stamps can carry mixed timezone offsets (server `+00:00` vs an\n * optimistic local `Z`) — lexicographic string comparison mis-orders\n * those, so every stamp comparison goes through parsed epoch ms.\n * Missing/unparseable stamps sort oldest. */\nconst stampMs = (stamp: string | null | undefined): number => {\n if (!stamp) return 0;\n const ms = Date.parse(stamp);\n return Number.isNaN(ms) ? 0 : ms;\n};\n\n/** Trailing debounce for event-burst invalidations (an agent pasting 5\n * messages must not fire 5 list refetches). */\nconst INVALIDATE_DEBOUNCE_MS = 1_500;\n\nexport interface TicketLiveContextValue {\n /** Viewer has a resolved, non-anon chat identity. Surfaces (e.g. the\n * header cell) hide themselves when false — computed here so they\n * don't each spin up their own identity resolution. */\n authed: boolean;\n /** Realtime-subscribed (server-confirmed), not merely HTTP-open. */\n connected: boolean;\n /** Unread total across tickets — drives the header count badge. */\n unreadTotal: number;\n /** Per-ticket unread counts (missing key = 0) — drives row dots.\n * The currently-open ticket is masked to 0. */\n unreadByTicket: Record<string, number>;\n /** The ticket with the NEWEST unread reply (open ticket excluded) —\n * the header cell routes to it via the SSOT deep link\n * (`buildTicketOpenHref`). Null when nothing is unread. */\n nextUnreadTicketId: string | null;\n /** Mark a ticket read: POSTs the receipt, zeroes the ticket locally\n * (0-latency), then applies the response's server-computed summary. */\n markRead: (ticketExternalId: string) => Promise<void>;\n /** Drawer open/close registration — suppresses unread bumps for the\n * open ticket and masks it in the derived map. */\n setOpenTicketId: (ticketExternalId: string | null) => void;\n /** Hint that the viewer just created a ticket — reconnects the stream\n * (fresh ownership set + fresh server-pushed summary). */\n notifyTicketCreated: () => void;\n}\n\nconst TicketLiveContext = React.createContext<TicketLiveContextValue | null>(null);\n\nexport function useOptionalTicketLive(): TicketLiveContextValue | null {\n return React.useContext(TicketLiveContext);\n}\n\nexport function useTicketLive(): TicketLiveContextValue {\n const ctx = React.useContext(TicketLiveContext);\n if (!ctx) {\n throw new Error('useTicketLive must be used within <TicketLiveProvider>');\n }\n return ctx;\n}\n\nfunction isTicketMessageData(value: unknown): value is TicketMessageStreamData {\n return (\n typeof value === 'object' &&\n value !== null &&\n typeof (value as TicketMessageStreamData).ticket_external_id === 'string'\n );\n}\n\nfunction isSummaryData(value: unknown): value is TicketUnreadSummary {\n return (\n typeof value === 'object' &&\n value !== null &&\n typeof (value as TicketUnreadSummary).totalUnread === 'number' &&\n typeof (value as TicketUnreadSummary).tickets === 'object'\n );\n}\n\nexport interface TicketLiveProviderProps {\n children: React.ReactNode;\n /**\n * Whether ticket realtime is available to this host at all (feature flag,\n * session, entitlement). `false` provides NO context — `useOptionalTicketLive()`\n * reads `null`, `useTicketLive()` throws, and no identity or stream request is\n * made: byte-for-byte what a host got by not mounting this at all.\n *\n * It exists so a host never has to mount this CONDITIONALLY. A host that writes\n * `enabled ? <TicketLiveProvider>{children}</TicketLiveProvider> : <>{children}</>`\n * changes the element TYPE at that position the moment its flag answers, and React\n * tears down and remounts everything below. In openframe-frontend that wrapper sat\n * around the whole `AppLayout`, so every cold load remounted the app shell and the\n * page under it — visibly, as a chat drawer opened by a deep link replaying its\n * open animation. Mount it always and pass the answer here instead.\n *\n * One consequence of mounting it always: a `ChatRuntime` must be above it even\n * while disabled. The identity resolver reads one unconditionally (Rules of\n * Hooks) and throws without it; `enabled` gates the request, not the read.\n */\n enabled?: boolean;\n}\n\nexport function TicketLiveProvider({ children, enabled = true }: TicketLiveProviderProps) {\n const runtime = useChatRuntime();\n const identity = useChatIdentity(enabled);\n const queryClient = useQueryClient();\n\n const streamUrl = runtime?.endpoints.ticketStreamUrl ?? TICKET_STREAM_ENDPOINT;\n const readUrl = runtime?.endpoints.ticketReadUrl ?? TICKET_READ_ENDPOINT;\n\n // Gates the stream below (via `streamEnabled`) as well as every surface that\n // reads `authed` — one predicate, so a disabled provider is also a silent one.\n const authed = enabled && identity.authTier !== 'anon' && !!identity.user?.email;\n\n const [connected, setConnected] = React.useState(false);\n // The SINGLE unread source — written ONLY from server-computed\n // summaries (stream frames + markRead responses) plus the two\n // 0-latency optimistic writes (event bump, markRead zero), both\n // reconciled by the next server summary.\n const [summary, setSummary] = React.useState<TicketUnreadSummary>(EMPTY_SUMMARY);\n // State + ref for the open drawer: state drives the derived map,\n // the ref lets stream callbacks read it without re-subscribing.\n const [openTicketIdState, setOpenTicketIdState] = React.useState<string | null>(null);\n const openTicketIdRef = React.useRef<string | null>(null);\n\n // ---- Debounced (trailing) invalidation of ticket queries on events ----\n const pendingTicketIdsRef = React.useRef<Set<string>>(new Set());\n const invalidateTimerRef = React.useRef<ReturnType<typeof setTimeout> | null>(null);\n const flushInvalidations = React.useCallback(() => {\n invalidateTimerRef.current = null;\n const ids = Array.from(pendingTicketIdsRef.current);\n pendingTicketIdsRef.current.clear();\n void queryClient.invalidateQueries({ queryKey: ['tickets'] });\n for (const id of ids) {\n void queryClient.invalidateQueries({ queryKey: ['ticket-engagements', id] });\n }\n }, [queryClient]);\n const scheduleInvalidation = React.useCallback(\n (ticketId?: string) => {\n if (ticketId) pendingTicketIdsRef.current.add(ticketId);\n if (invalidateTimerRef.current) return;\n invalidateTimerRef.current = setTimeout(flushInvalidations, INVALIDATE_DEBOUNCE_MS);\n },\n [flushInvalidations],\n );\n\n // ---- Optimistic unread writes (reconciled by server summaries) ----\n const bumpUnread = React.useCallback((ticketId: string, createdAt?: string | null) => {\n setSummary(prev => {\n const stamp = createdAt ?? new Date().toISOString();\n const existing = prev.latestUnreadAt[ticketId];\n return {\n totalUnread: prev.totalUnread + 1,\n tickets: { ...prev.tickets, [ticketId]: (prev.tickets[ticketId] ?? 0) + 1 },\n latestUnreadAt: {\n ...prev.latestUnreadAt,\n [ticketId]: existing && stampMs(existing) > stampMs(stamp) ? existing : stamp,\n },\n };\n });\n }, []);\n\n const zeroUnread = React.useCallback((ticketId: string) => {\n setSummary(prev => {\n const current = prev.tickets[ticketId] ?? 0;\n if (current === 0) return prev;\n const tickets = { ...prev.tickets };\n delete tickets[ticketId];\n const latestUnreadAt = { ...prev.latestUnreadAt };\n delete latestUnreadAt[ticketId];\n return { totalUnread: Math.max(0, prev.totalUnread - current), tickets, latestUnreadAt };\n });\n }, []);\n\n // ---- Stream lifecycle (owned by the SSE CLIENT — the provider only\n // consumes its consolidated signals) ----\n const subscriptionRef = React.useRef<SseSubscription | null>(null);\n const noStreamRef = React.useRef(false);\n\n // Stable handler refs so the subscription effect doesn't churn.\n const handlersRef = React.useRef<{\n onEvent: (eventName: string, data: unknown) => void;\n onStatus: (status: SseTransportStatus) => void;\n onConnected: (connected: boolean) => void;\n }>({ onEvent: () => {}, onStatus: () => {}, onConnected: () => {} });\n\n const handleConnected = (isConnected: boolean) => {\n setConnected(isConnected);\n if (isConnected) {\n // Event-gap healing on every (re)connect: the SERVER pushes a\n // fresh summary; the open drawer refetches through the ACL'd path.\n const openId = openTicketIdRef.current;\n if (openId) {\n void queryClient.invalidateQueries({ queryKey: ['ticket-engagements', openId] });\n }\n }\n };\n\n const handleEvent = (eventName: string, data: unknown) => {\n if (eventName === 'ticket-summary') {\n const frame = data as TicketStreamEvent | null;\n if (isSummaryData(frame?.data)) {\n setSummary({\n totalUnread: frame.data.totalUnread,\n tickets: frame.data.tickets ?? {},\n latestUnreadAt: frame.data.latestUnreadAt ?? {},\n });\n }\n return;\n }\n\n if (eventName === 'ticket-resync') {\n // Ownership gained / degraded payload — a fresh ticket-summary\n // frame follows from the server; refresh the query surfaces.\n scheduleInvalidation();\n return;\n }\n\n if (eventName === 'ticket-status') {\n // Meaningful ticket-row change (close/reopen/pipeline move). The\n // server pushes an updated summary right after (closures count as\n // unread server-side); here we just refresh the query surfaces so\n // the status badge flips live.\n const frame = data as TicketStreamEvent | null;\n const ticketId = (frame?.data as { ticket_external_id?: string } | undefined)?.ticket_external_id;\n scheduleInvalidation(ticketId);\n return;\n }\n\n if (eventName === 'ticket-message') {\n const frame = data as TicketStreamEvent | null;\n const payload = frame?.data;\n if (!isTicketMessageData(payload)) {\n scheduleInvalidation();\n return;\n }\n // Always invalidate (own replies from another tab render live);\n // bump unread ONLY on the server-stamped predicate, and never for\n // the ticket whose drawer is open. The server's debounced summary\n // push reconciles moments later.\n scheduleInvalidation(payload.ticket_external_id);\n if (payload.countsAsUnread && payload.ticket_external_id !== openTicketIdRef.current) {\n bumpUnread(payload.ticket_external_id, payload.hubspot_created_at);\n }\n }\n };\n\n const handleStatus = (status: SseTransportStatus) => {\n // The client owns connection lifecycle (confirm timeout, server\n // retry grace, failed-reconnect pacing, hidden-suspend). The only\n // transport status with DOMAIN meaning is the ticket contract's\n // `no-stream` (204 = zero owned tickets): remember it so a domain\n // signal (own create_ticket, window focus) can retry.\n if (status === 'open') noStreamRef.current = false;\n if (status === 'no-stream') noStreamRef.current = true;\n };\n\n // Publish the three handlers into the stable ref. In an unconditional effect\n // rather than in the render body: every caller is an SSE transport callback,\n // which can only fire after a commit, and a render attempt React discards\n // must not be able to leave a handler behind that closes over state the user\n // never saw. Declared BEFORE the subscription effect so it is filled first\n // in the same flush.\n React.useEffect(() => {\n handlersRef.current.onConnected = handleConnected;\n handlersRef.current.onEvent = handleEvent;\n handlersRef.current.onStatus = handleStatus;\n });\n\n // Mount/unmount of the subscription — gated on auth + a usable URL.\n const streamEnabled = authed && !!streamUrl;\n React.useEffect(() => {\n if (!streamEnabled) return undefined;\n if (typeof window === 'undefined') return undefined;\n\n subscriptionRef.current = createSseSubscription({\n url: streamUrl,\n onEvent: (name, data) => handlersRef.current.onEvent(name, data),\n onStatusChange: status => handlersRef.current.onStatus(status),\n onConnectedChange: isConnected => handlersRef.current.onConnected(isConnected),\n // Long-lived per-user stream: suspend while hidden (scale relief),\n // resume + reconnect on visible/online — all inside the client.\n pauseWhenHidden: true,\n });\n\n const retryIfIdle = () => {\n // After a 204 (no-stream), a focus signal is the retry trigger.\n if (noStreamRef.current) {\n noStreamRef.current = false;\n subscriptionRef.current?.reconnectNow();\n }\n };\n window.addEventListener('focus', retryIfIdle);\n\n return () => {\n window.removeEventListener('focus', retryIfIdle);\n if (invalidateTimerRef.current) {\n clearTimeout(invalidateTimerRef.current);\n invalidateTimerRef.current = null;\n }\n subscriptionRef.current?.close();\n subscriptionRef.current = null;\n setConnected(false);\n setSummary(EMPTY_SUMMARY);\n };\n // handlersRef is stable; streamUrl/auth changes remount the stream.\n }, [streamEnabled, streamUrl]);\n\n // ---- Public API ----\n const markRead = React.useCallback(\n async (ticketExternalId: string) => {\n try {\n const response = await embedAuthedFetch(readUrl, {\n method: 'POST',\n body: JSON.stringify({ ticket_id: ticketExternalId }),\n });\n if (!response.ok) return;\n // 0-latency local zero, then reconcile with the response's\n // server-computed summary (THE truth — includes closure\n // accounting and other tickets).\n zeroUnread(ticketExternalId);\n const body = (await response.json().catch(() => null)) as { summary?: TicketUnreadSummary } | null;\n if (isSummaryData(body?.summary)) {\n setSummary({\n totalUnread: body.summary.totalUnread,\n tickets: body.summary.tickets ?? {},\n latestUnreadAt: body.summary.latestUnreadAt ?? {},\n });\n }\n } catch {\n // Non-fatal — the receipt lands on the next markRead; unread\n // state reconciles via the next server summary push.\n }\n },\n [readUrl, zeroUnread],\n );\n\n const setOpenTicketId = React.useCallback((ticketExternalId: string | null) => {\n openTicketIdRef.current = ticketExternalId;\n setOpenTicketIdState(ticketExternalId);\n }, []);\n\n const notifyTicketCreated = React.useCallback(() => {\n // Fresh connect → fresh ownership set + fresh server summary\n // (covers both the no-stream 204 wait state and an already-live\n // stream whose set predates the new ticket).\n noStreamRef.current = false;\n subscriptionRef.current?.reconnectNow();\n }, []);\n\n // Derived unread map — open ticket masked to 0 so a server summary\n // landing inside the markRead debounce window can't transiently\n // re-badge it.\n const value = React.useMemo<TicketLiveContextValue>(() => {\n let unreadByTicket = summary.tickets;\n let unreadTotal = summary.totalUnread;\n if (openTicketIdState && unreadByTicket[openTicketIdState]) {\n const masked = unreadByTicket[openTicketIdState];\n unreadByTicket = { ...unreadByTicket };\n delete unreadByTicket[openTicketIdState];\n unreadTotal = Math.max(0, unreadTotal - masked);\n }\n // Ticket with the NEWEST unread reply (compared as parsed epoch ms\n // via `stampMs` — mixed timezone offsets break string ordering) —\n // header cell routes there. Falls back to any unread key if a\n // timestamp is missing.\n let nextUnreadTicketId: string | null = null;\n let nextStampMs = 0;\n for (const id of Object.keys(unreadByTicket)) {\n const ms = stampMs(summary.latestUnreadAt[id]);\n if (nextUnreadTicketId === null || ms > nextStampMs) {\n nextUnreadTicketId = id;\n nextStampMs = ms;\n }\n }\n return {\n authed,\n connected,\n unreadTotal,\n unreadByTicket,\n nextUnreadTicketId,\n markRead,\n setOpenTicketId,\n notifyTicketCreated,\n };\n }, [summary, authed, connected, openTicketIdState, markRead, setOpenTicketId, notifyTicketCreated]);\n\n return <TicketLiveContext.Provider value={enabled ? value : null}>{children}</TicketLiveContext.Provider>;\n}\n","/**\n * Wire shape of a row returned by `POST /api/chat/agent/find-ticket`.\n * Mirrors the executor's projection at `lib/data/hubspot-tools.ts`\n * (`FIND_TICKET_SELECT` / `FindTicketResult`).\n *\n * Cross-repo duplication is INTENTIONAL: this lib ships independently\n * of the hub, so we can't import `FindTicketResult` from\n * `hubspot-tools.ts` directly. If the server adds a column to\n * `FIND_TICKET_SELECT`, also add it here. The smoke test in §F of the\n * plan covers the happy path; a wire-contract test belongs in the hub.\n *\n * `find-ticket` returns `customer_emails: string[]` (jsonb array), NOT\n * a single `customer_email`. The list is server-self-scoped to the\n * caller's session email; the array is exposed for admin/staff\n * surfaces, which the ticket center doesn't render.\n */\nexport interface TicketData {\n id: string;\n /** HubSpot ticket id (display number, e.g. \"1234\"). */\n external_id: string;\n subject: string | null;\n /** Short (≤400 char) HTML-stripped preview of the ticket body —\n * used for the list-card subtitle when needed. */\n preview: string | null;\n /** Longer (≤4k char) sanitized body. INCLUDES every appended\n * `content_addendum` comment because the `update_ticket` executor\n * reads + re-writes the `content` property server-side with a\n * `---` separator. Render this in the drawer's description block\n * and the user sees both the original message + every comment they\n * (or staff) added. */\n body: string | null;\n /** Canonical OPEN | CLOSED (HubSpot pipeline derived). */\n status: string | null;\n /** Human label like \"New\" / \"Working on it\" / \"Waiting on contact\" /\n * \"Closed\". Drives the badge text; canonical status drives color. */\n pipeline_stage_label: string | null;\n clickup_task_id: string | null;\n /** Snapshot of the linked ClickUp delivery task — populated server-side\n * via the `clickup_tasks` mirror when `clickup_task_id` is set. Drives\n * the \"Linked delivery\" card surface on the ticket drawer (status\n * badge + ClickUp deep link). `null` when no link OR the ClickUp row\n * was deleted / not yet synced. */\n clickup: TicketClickupSummary | null;\n priority: string | null;\n customer_emails: string[];\n customer_company: string | null;\n /** HubSpot contact's display name. Drives the customer attribution\n * on the drawer when the viewer is NOT the customer themselves\n * (admin browsing / multi-contact second viewer). Conversations\n * API messages don't carry per-message sender info on Custom\n * Channels, so this is the only reliable source for \"what's the\n * customer's name.\" */\n customer_name: string | null;\n /** HubSpot owner id of the agent assigned to this ticket. Carried as\n * raw id for debugging; rendering goes through `assignedOwner`. Null\n * when unassigned. */\n assigned_to: string | null;\n /** Resolved assigned-owner profile — name + email + avatar. Populated\n * server-side via `attachOwnerProfiles` which joins through the\n * `hubspot_owners` mirror to `profiles` by email. Drives the\n * \"Assigned to\" attribution in the drawer header. Null when\n * unassigned OR the owner couldn't be resolved (rare — only when\n * the agent was deleted from HubSpot between the ticket update and\n * the next owners reconcile). */\n assignedOwner: TicketAssignedOwner | null;\n hubspot_updated_at: string;\n}\n\n/** Resolved profile of a ticket's assigned agent — surfaced in the\n * drawer header. Subset of the server's `MirroredOwnerProfile`\n * trimmed to just the rendering fields. */\nexport interface TicketAssignedOwner {\n name: string | null;\n email: string | null;\n avatarUrl: string | null;\n}\n\n/** Compact projection of a linked ClickUp task — matches the server's\n * `ClickupSummary` and aligns with `DeliveryItem` so the linked-card\n * on a ticket can render through the same `DeliveryRow` primitive used\n * on `/bug-fixes-and-enhancements`. */\nexport interface TicketClickupSummary {\n /** ClickUp task external_id (e.g. \"86ad4e022\"). Used as the\n * `?focus=<id>` URL param to scroll the public delivery page to\n * this row. */\n external_id: string;\n title: string | null;\n description: string | null;\n /** ClickUp status name — e.g. \"complete\" / \"working\" / \"design approved\"\n * / \"waiting for release\". Used as the badge label. */\n status: string | null;\n /** ClickUp's per-status hex color (e.g. \"#008844\"). Forwarded to the\n * badge so colors match the ClickUp board exactly. */\n status_color: string | null;\n /** Bucket — `'backlog' | 'working' | 'complete' | 'unknown'`. Used as\n * a fallback when status_color is missing. */\n status_category: string | null;\n /** ClickUp custom item label (`'Bug'` / `'Request'`) — drives the\n * type badge (\"BUG-FIX\" / \"ENHANCEMENT\"). */\n task_type: string | null;\n custom_item_id: number | null;\n /** Every ClickUp list the task is associated with. UI joins with \", \". */\n list_names: string[];\n /** Unix-ms timestamps so the row's \"ACTIVE X ago\" subtitle uses the\n * shared `getRelativeTime()` helper. */\n date_opened: number | null;\n date_updated: number | null;\n date_closed: number | null;\n /** Direct https://app.clickup.com/t/<id> deep link. Kept on the wire\n * for admin surfaces; the customer-facing linked card navigates\n * internally instead. */\n clickup_url: string | null;\n /** Composed server-side via the SAME `buildDevSectionUrl` helper the\n * chat-inline delivery card uses. Carries `?search=<id>` so the\n * delivery list filters to that single task on landing. */\n delivery_href: string;\n /** Target platform name for the host's `useNavLink` to decide\n * same-tab vs new-tab on cross-platform links. */\n delivery_target_platform: string;\n /** Release version label set by the delivery team, e.g. \"0.9\" / \"1.0\".\n * Shown beside the status when present. */\n target_version: string | null;\n}\n\n/**\n * Optimistic placeholder a `submitTicket` call prepends to the list\n * BEFORE the server roundtrip resolves. Drawer is hidden until the\n * real id arrives. The wrapper destructures `_optimistic` before\n * forwarding to `<ChatTicketItem>` so the DOM doesn't see an unknown\n * prop.\n */\nexport interface OptimisticTicket extends TicketData {\n _optimistic: true;\n}\n\nexport type AnyTicket = TicketData | OptimisticTicket;\n\nexport function isOptimistic(t: AnyTicket): t is OptimisticTicket {\n return (t as OptimisticTicket)._optimistic === true;\n}\n\n/**\n * Shape of a single `['tickets', …]` TanStack-Query cache slot.\n * Mirrors `FindTicketResponse` in `hooks/use-tickets-list.ts` — kept\n * here because the cache-mutation call sites in `useTicketActions` and\n * `<HelpCenterList>` would otherwise have to redeclare the shape inline.\n *\n * A 2026-05-29 prod regression (`t.map is not a function` on\n * close/reopen) was caused by assuming the cache held a bare\n * `TicketData[]` instead of this wrapper — every helper that calls\n * `queryClient.setQueriesData` / `getQueriesData` on `['tickets']`\n * MUST type the value through this shape and project / reassemble\n * `tickets` explicitly.\n */\nexport interface TicketsCacheSlot {\n tickets?: TicketData[];\n count?: number;\n totalCount?: number;\n page?: number;\n pageSize?: number;\n totalPages?: number;\n scope?: 'self' | 'all';\n}\n\n/**\n * Stable server-side error codes the ticket-action helpers route\n * through `mapTicketActionError`. Anything else is treated as a generic\n * server error.\n *\n * Reply-specific codes (`HUBSPOT_5XX` / `HUBSPOT_400_VALIDATION` /\n * `HUBSPOT_404_THREAD` / `HUBSPOT_REPLY_UNKNOWN`) drive the drawer\n * banner that appears above the composer when a customer reply fails.\n * Distinct from `HUBSPOT_DISCONNECTED` (whole-system) and\n * `TICKET_NOT_FOUND` (terminal-row) — the reply codes are per-attempt\n * + retryable except for `HUBSPOT_404_THREAD`.\n */\nexport type TicketActionErrorCode =\n | 'PROPOSAL_NOT_CLAIMABLE'\n | 'TICKET_NOT_FOUND'\n | 'TICKET_OWNERSHIP_DENIED'\n | 'HUBSPOT_DISCONNECTED'\n | 'RATE_LIMITED'\n | 'INVALID_TOOL_ARGS'\n | 'HUBSPOT_5XX'\n | 'HUBSPOT_400_VALIDATION'\n | 'HUBSPOT_404_THREAD'\n | 'HUBSPOT_REPLY_UNKNOWN'\n | 'UNKNOWN';\n\nexport interface MappedTicketActionError {\n code: TicketActionErrorCode;\n /** Human-readable copy safe to show in a toast. */\n message: string;\n /** When true, the form should disable submit + show the\n * support-down banner. Set only for HUBSPOT_DISCONNECTED. */\n supportSystemDown: boolean;\n /** When true, the helper should remove the affected row optimistically\n * (TICKET_NOT_FOUND). */\n removeRowFromCache: boolean;\n /** Retry hint surfaced from a 429 response. Caller decides whether\n * to mention it in the toast. */\n retryAfterSeconds?: number;\n}\n\n/**\n * Defensive client-side cap on ticket text (initial content + comment\n * addendums). HubSpot Note engagements accept more, but a 100KB paste\n * should fail fast at the UI rather than burning a server round-trip.\n * Both the open-ticket form and the per-row comment textarea import\n * this so a future server-side hardening only touches one place.\n */\nexport const TICKET_TEXT_MAX_CHARS = 5000;\n\n/**\n * Wire contract of the ticket live stream (`GET /api/chat/agent/\n * ticket-stream`, SSE). Producer (the hub route's `mapEvent`) imports\n * THIS type — same producer/consumer SSOT pattern as\n * `ConversationEngagementWire = TicketEngagement`. A schema drift here\n * would be a silent serialization bug; keep one named contract.\n *\n * Frames carry METADATA ONLY — never message bodies. Content is always\n * refetched through the ACL'd `list-engagements` path (one read path).\n *\n * Event names (`eventType`):\n * - `ticket-message` — a message row landed in the mirror for one of\n * the viewer's tickets. `data` carries the metadata.\n * - `ticket-status` — a MEANINGFUL ticket-row change (status /\n * pipeline stage / closure) landed in the mirror. Server-side\n * old-vs-new diffing drops no-op writes (sync stamps). Clients\n * invalidate + refetch the summary (closures count as unread\n * server-side via `closed_at` vs the read receipt).\n * - `ticket-summary` — the server-computed `TicketUnreadSummary`.\n * THE stream is the summary webservice: pushed on connect (server-\n * side resync-on-reconnect) and re-pushed (debounced) after every\n * delivered event. Clients hold NO summary fetch path.\n * - `ticket-resync` — degraded frame: something happened that the\n * server couldn't fully describe (truncated Realtime payload, or\n * the connection's ownership set just gained tickets). A fresh\n * `ticket-summary` follows it; clients invalidate queries.\n *\n * The server also emits `status` frames (`subscribed` / `retrying` /\n * `reconnect_failed`) from the shared SSE utility — clients derive\n * `connected` from those, NOT from the HTTP stream being open.\n */\nexport type TicketStreamEventType = 'ticket-message' | 'ticket-status' | 'ticket-summary' | 'ticket-resync';\n\n/** Metadata payload of a `ticket-message` frame. */\nexport type TicketMessageStreamData = {\n ticket_external_id: string;\n /** Mirror row's HubSpot message id. */\n message_id: string;\n /** Server-stamped via the same direction predicate the wire mapper\n * uses. Clients never re-derive author classification. */\n authorRole: 'customer' | 'support';\n /** Server-stamped via the visibility+direction unread predicate\n * (`countsAsUnread` in the hub's conversations DAL). ONLY frames\n * with `true` may bump client-side unread state. */\n countsAsUnread: boolean;\n hubspot_created_at: string | null;\n};\n\n/** Metadata payload of a `ticket-status` frame. */\nexport type TicketStatusStreamData = {\n ticket_external_id: string;\n /** Canonical OPEN | CLOSED after the change. */\n status: string | null;\n pipeline_stage_label: string | null;\n closed_at: string | null;\n};\n\nexport interface TicketStreamEvent {\n eventType: TicketStreamEventType;\n /** Human-readable label (SSE envelope compat) — clients ignore it. */\n message: string;\n /** `ticket-message` → TicketMessageStreamData; `ticket-status` →\n * TicketStatusStreamData; `ticket-summary` → TicketUnreadSummary;\n * absent on `ticket-resync`. */\n data?: TicketMessageStreamData | TicketStatusStreamData | TicketUnreadSummary;\n}\n\n/**\n * The SINGLE unread source, delivered EXCLUSIVELY over the stream\n * (`ticket-summary` frames on connect + after events) and in\n * `ticket-read` responses. There is no summary fetch endpoint. Header\n * badge total AND per-row dots both read this via the\n * `TicketLiveProvider` map; missing keys mean 0.\n */\nexport type TicketUnreadSummary = {\n totalUnread: number;\n tickets: Record<string, number>;\n /** ISO timestamp of the NEWEST unread message per ticket (same keys as\n * `tickets`). Drives \"route to the most recent update\" on the header\n * cell: the ticket with the max value here is `nextUnreadTicketId`. */\n latestUnreadAt: Record<string, string>;\n};\n\n/**\n * Trailing debounce for `markRead` while the drawer is open and new\n * messages stream in — flushed on drawer close so a fast open/close\n * still persists the receipt. Named beside its sibling cadences so\n * every timing knob lives in one file.\n */\nexport const TICKET_MARK_READ_DEBOUNCE_MS = 2000;\n\n/**\n * Ticket deep-link SSOT — DEFINED in the server-safe param-keys module\n * (`utils/dev-sections/dev-section-param-keys.ts`, beside its sibling\n * `devSectionAnchorId`) because producers span both worlds: the hub's\n * SERVER-side chat-ref builder and the client header cell. Re-exported\n * here so ticket-surface consumers keep one import home.\n */\nexport { TICKET_OPEN_PARAM, buildTicketOpenHref } from '../../utils/dev-sections/dev-section-param-keys';\n\n/**\n * Centralized toast copy. Keep all wording here so QA / localization\n * can find every user-visible string in one file.\n */\nexport const TOAST_COPY = {\n open_success: { title: 'Ticket opened', description: 'We received your message and will follow up shortly.' },\n open_mirror_pending: { title: 'Ticket opened', description: 'Syncing — your ticket will appear momentarily.' },\n close_success: { title: 'Ticket closed' },\n reopen_success: { title: 'Ticket reopened' },\n comment_success: { title: 'Comment added' },\n attach_success: { title: 'Files attached' },\n // Failure variants are constructed dynamically from MappedTicketActionError.\n} as const;\n"]}
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The uncategorized bucket (blank/missing section) sinks to the end\n * since it renders without a heading. Items carry NO badge here — the `<h2>`\n * IS the category, so a per-row chip would be redundant. */\nfunction groupFaqsBySection(faqs: Faq[]): FaqGroup[] {\n // A Map iterates in insertion order, which is exactly the first-seen section\n // order this function promises — so the Map IS the ordering, and no parallel\n // array of names (plus a lookup that has to assert the key back) is needed.\n const byName = new Map<string, FaqGroup>();\n let uncategorized: FaqGroup | null = null;\n for (const faq of faqs) {\n const item: FaqItem = { id: faq.id, question: faq.question, answer: faq.answer };\n const name = faq.section?.trim();\n if (!name) {\n if (!uncategorized) uncategorized = { section: null, slug: null, items: [] };\n uncategorized.items.push(item);\n continue;\n }\n let group = byName.get(name);\n if (!group) {\n group = { section: name, slug: faqSectionSlug(name), items: [] };\n byName.set(name, group);\n }\n group.items.push(item);\n }\n const groups = [...byName.values()];\n if (uncategorized) groups.push(uncategorized);\n return groups;\n}\n\n/** Map key for the uncategorized bucket — `group.slug` is null for it, so\n * every per-group map (default-open ids, accordion keys) uses this sentinel\n * to keep the lookup typed. */\nconst UNCATEGORIZED_KEY = '__uncategorized__';\nconst groupKey = (g: FaqGroup): string => g.slug ?? UNCATEGORIZED_KEY;\n\n/**\n * Grouped FAQ layout: a category jump-nav above stacked `<h2>` category\n * sections (each its own accordion). Isolated into its own component so the\n * scroll-spy hooks only mount in grouped mode — `FaqSection`'s own hooks stay\n * unconditional.\n *\n * The pills are real `<a href=\"#slug\">` anchors (crawlable in-page links,\n * deep-linkable, work without JS); the click handler upgrades the jump to the\n * cancellation-proof `scrollElementIntoView` tween and syncs the URL hash.\n */\nfunction GroupedFaqList({\n groups,\n categoryHeadingAs,\n}: {\n groups: FaqGroup[];\n /** Heading tag for each category, so the document outline nests correctly\n * under whatever owns the heading above this block: `h2` on the standalone\n * page (the page owns the `<h1>`), `h3` beneath an embed's `<h2>` title.\n * The VISUAL is `SECTION_HEADING_CLASS` either way, so categories look\n * identical on every surface. */\n categoryHeadingAs: 'h2' | 'h3';\n}) {\n const CategoryHeading = categoryHeadingAs;\n const navGroups = useMemo(() => groups.filter(g => g.slug), [groups]);\n const [activeSlug, setActiveSlug] = useState<string | null>(navGroups[0]?.slug ?? null);\n // Identity-stable key for the section set so the observer re-binds only when\n // the categories actually change (not on every parent re-render).\n const slugKey = navGroups.map(g => g.slug).join('|');\n // Latest `navGroups` for the scroll-spy observer below, which re-observes on\n // `slugKey` (the section SET) and must not re-run when the array is merely\n // rebuilt with the same slugs.\n const navGroupsRef = useRef(navGroups);\n useEffect(() => {\n navGroupsRef.current = navGroups;\n });\n\n // Scroll-spy: mark the pill for the category currently at the top of the\n // viewport. rootMargin drops the trigger line just below the sticky header\n // and ignores the bottom ~55% so \"active\" is the section being read, not the\n // next one peeking in.\n useEffect(() => {\n if (navGroupsRef.current.length < 2) return undefined;\n const tops = new Map<string, number>();\n const observer = new IntersectionObserver(\n entries => {\n for (const entry of entries) {\n const id = (entry.target as HTMLElement).id;\n if (entry.isIntersecting) tops.set(id, entry.boundingClientRect.top);\n else tops.delete(id);\n }\n let bestId: string | null = null;\n let bestTop = Number.POSITIVE_INFINITY;\n for (const [id, top] of tops) {\n if (top < bestTop) {\n bestTop = top;\n bestId = id;\n }\n }\n if (bestId) setActiveSlug(bestId);\n },\n { rootMargin: `-${STICKY_HEADER_OFFSET_PX}px 0px -55% 0px`, threshold: 0 },\n );\n for (const group of navGroupsRef.current) {\n const el = group.slug ? document.getElementById(group.slug) : null;\n if (el) observer.observe(el);\n }\n return () => observer.disconnect();\n // slugKey encodes the section set; re-observe only when it changes.\n }, [slugKey]);\n\n // ─── Hash dispatch — `/faqs#faq-item-<id>` or `/faqs#faq-<section-slug>` ──\n // Tracks the current hash so:\n // 1. an item-kind hash seeds `defaultOpenIds` on the matching accordion\n // (auto-expands the cited question);\n // 2. either kind triggers the cancellation-proof tween scroll with the\n // sticky-header offset (native browser hash scroll runs once, ignores\n // our offset — re-running the tween puts the target in the right spot).\n // Listens to `hashchange` so back/forward replays the same behavior. SSR-\n // safe: initial null state matches the server render; the first effect\n // tick on the client updates it.\n const [hashTarget, setHashTarget] = useState<FaqHashTarget | null>(null);\n useEffect(() => {\n const refresh = () => setHashTarget(parseFaqHash(window.location.hash));\n refresh();\n window.addEventListener('hashchange', refresh);\n return () => window.removeEventListener('hashchange', refresh);\n }, []);\n\n // Per-group default-open set when the hash points at an item. The map key\n // matches `groupKey(group)` so the render-time lookup is O(1) per group.\n const defaultOpenByGroupKey = useMemo(() => {\n if (hashTarget?.kind !== 'item') return null;\n const targetId = hashTarget.rawId;\n const result = new Map<string, (string | number)[]>();\n for (const group of groups) {\n const hit = group.items.find(i => String(i.id) === targetId);\n if (hit) result.set(groupKey(group), [hit.id]);\n }\n return result.size > 0 ? result : null;\n }, [groups, hashTarget]);\n\n // Accordion is uncontrolled — `defaultOpenIds` is only consumed at mount,\n // so a new item hash needs a remount to honor it. Keying off the item-id\n // suffix triggers exactly the remount we need (and stays stable when the\n // hash points at a section, so category navigation never disturbs the\n // accordion's open state).\n const accordionKeySuffix = hashTarget?.kind === 'item' ? `item:${hashTarget.rawId}` : 'default';\n\n // Unified scroll-to-hash: rAF-polls for the target row (outlasts the SWR self-fetch\n // + Radix accordion expand) and re-fires on `hashchange` — including the synthetic\n // event `navigateSamePageHash` dispatches for a SOFT same-page chat-card nav (a\n // host-router `pushState` fires no `hashchange`). The ready-dep keys off BOTH the\n // loaded `groups` (so a deep-link / refresh scrolls once the self-fetched list\n // mounts) AND `hashTarget` (so a soft nav re-runs the scroll AFTER the re-render\n // that remounts + opens the cited row, landing on its FINAL expanded position\n // instead of racing the uncontrolled accordion's key-remount — the bare-`hashchange`\n // listener alone fires before the remount and lands on the stale closed position).\n const scrollDep =\n `${groups.length}|` +\n (hashTarget?.kind === 'item'\n ? `item:${hashTarget.rawId}`\n : hashTarget?.kind === 'section'\n ? `section:${hashTarget.slug}`\n : 'none');\n useScrollToHash(scrollDep, { headerOffset: STICKY_HEADER_OFFSET_PX });\n\n // A section hash also lights up its category pill; item hashes leave the pills\n // untouched so deep-linking a question never disturbs scroll-spy state.\n //\n // Adjusted while rendering (React's prop-sync pattern) rather than from an\n // effect: the pills below read `activeSlug` in THIS render, so an effect\n // painted the OLD pill lit and then re-rendered to move the highlight. The\n // initial value matches `hashTarget`'s own initial `null`, so a mount is a\n // no-op here exactly as the effect's first run was.\n const [pillSyncedHash, setPillSyncedHash] = useState(hashTarget);\n if (pillSyncedHash !== hashTarget) {\n setPillSyncedHash(hashTarget);\n if (hashTarget?.kind === 'section') setActiveSlug(hashTarget.slug);\n }\n\n // Category pill click. `navigateSamePageHash` owns the entire transition:\n // replaceState → synthetic `hashchange` → `scrollElementIntoView` tween\n // with `STICKY_HEADER_OFFSET_PX` so the section heading lands BELOW the\n // sticky category nav on the FIRST tween (covers the same-target\n // re-click case, where the `hashTarget` effect at L214 is a no-op\n // because the state reference is equal). For DIFFERENT-target clicks\n // the helper's synthetic `hashchange` re-fires that effect, which\n // re-scrolls with the same offset and cancels this tween (singleton)\n // — both paths land at the same position. The effect is still\n // required for back/forward + direct URL edits, where the helper\n // isn't in the call chain.\n //\n // `history: 'replace'` matches the pre-helper behavior: category pills\n // are a TOC, not a navigation step, so the Back button leaves the\n // FAQ page in one step regardless of how many categories the user\n // clicked through.\n const handleJump = useCallback((e: React.MouseEvent<HTMLAnchorElement>, slug: string) => {\n e.preventDefault();\n navigateSamePageHash('#' + slug, {\n headerOffset: STICKY_HEADER_OFFSET_PX,\n history: 'replace',\n });\n }, []);\n\n return (\n <div className=\"space-y-8\">\n {navGroups.length > 1 && (\n <nav aria-label=\"FAQ categories\" className=\"flex flex-wrap gap-2\">\n {navGroups.map(group => {\n const isActive = group.slug === activeSlug;\n return (\n <a\n key={group.slug}\n href={`#${group.slug}`}\n aria-current={isActive ? 'true' : undefined}\n onClick={e => handleJump(e, group.slug as string)}\n className={cn(\n 'rounded-full border px-4 py-2 transition-colors text-h6',\n isActive\n ? 'border-ods-text-primary bg-ods-card text-ods-text-primary'\n : 'border-ods-border bg-ods-card text-ods-text-secondary hover:border-ods-text-secondary hover:text-ods-text-primary',\n )}\n >\n {group.section}\n </a>\n );\n })}\n </nav>\n )}\n <div className=\"space-y-10\">\n {groups.map(group => {\n const key = groupKey(group);\n return (\n <section key={key} id={group.slug ?? undefined} className=\"scroll-mt-24 space-y-4\">\n {group.section && <CategoryHeading className={SECTION_HEADING_CLASS}>{group.section}</CategoryHeading>}\n <FaqAccordion\n // Re-key on item-hash changes so the remount picks up the new\n // `defaultOpenIds` (the accordion is uncontrolled). Stable for\n // section hashes — category navigation doesn't disturb state.\n key={`${key}:${accordionKeySuffix}`}\n items={group.items}\n defaultOpenIds={defaultOpenByGroupKey?.get(key)}\n />\n </section>\n );\n })}\n </div>\n </div>\n );\n}\n\nfunction FaqSkeleton() {\n return (\n <div className=\"animate-pulse space-y-8\">\n <div className=\"h-12 w-2/3 rounded bg-ods-border md:h-14\" />\n <div className=\"w-full divide-y divide-ods-border overflow-hidden rounded-md border border-ods-border bg-transparent\">\n {Array.from({ length: 8 }).map((_, idx) => (\n <div key={idx} className=\"flex items-center justify-between gap-6 px-6 py-4 md:gap-10\">\n <div className=\"h-6 w-5/6 rounded bg-ods-border\" />\n <div className=\"size-6 rounded bg-ods-border\" />\n </div>\n ))}\n </div>\n </div>\n );\n}\n\ninterface FaqsResponse {\n faqs: Faq[];\n}\n\n/**\n * The FAQ display surface — ONE rendering on every host: the list grouped by\n * `faq.section` (each category a heading + its own accordion, with a category\n * jump-nav once there are 2+ categories). There is no flat/ungrouped mode and\n * no page-vs-embedded shell fork; the standalone /faqs page and every embed\n * render through this single path, so they cannot drift.\n *\n * - Standalone /faqs page: pass `initialFaqs` (SSR) + `heading={null}` (the\n * page owns the <h1>) + `emitJsonLd` with `jsonLd` overrides for SEO.\n * - Per-entity embed: pass `entityType` + `entityId` (no `initialFaqs`); the\n * hook self-fetches `GET /api/faqs`, and `heading` is this block's own <h2>.\n *\n * CONTRACT: the consuming app MUST implement `GET /api/faqs`. On a fetch error\n * (or zero FAQs) the component renders nothing so the host page isn't\n * disfigured. The host always supplies the page shell — this renders a bare\n * <section>.\n */\nexport function FaqSection({\n initialFaqs,\n entityType,\n entityId,\n heading,\n emitJsonLd = false,\n jsonLd,\n className,\n minResults,\n apiBaseUrl = '',\n}: FaqSectionProps) {\n const url = buildFaqsUrl(entityType, entityId, minResults, apiBaseUrl);\n // Memoized — useSelfFetch re-syncs on [initialData]; a fresh per-render\n // wrapper object would setState-loop under re-rendering parents.\n const initialData = useMemo<FaqsResponse | undefined>(\n () => (initialFaqs ? { faqs: initialFaqs } : undefined),\n [initialFaqs],\n );\n const { data, isLoading, error } = useSelfFetch<FaqsResponse>(url, { initialData });\n\n // Memoised because the `??` fallback minted a NEW array on every\n // render, which made the memo below re-run every time — i.e. do nothing.\n const faqs = useMemo(() => data?.faqs ?? [], [data?.faqs]);\n // Grouped before the early returns so the hook order stays stable.\n const groups = useMemo(() => (faqs.length > 0 ? groupFaqsBySection(faqs) : []), [faqs]);\n\n // `undefined` → default <h2> title; `null` → the host page owns the <h1>, so\n // no title renders here. `heading === null` also makes the category headings\n // <h2> (directly under the page <h1>); otherwise they nest as <h3>.\n const headingNode =\n heading === undefined ? <h2 className={SECTION_HEADING_CLASS}>{DEFAULT_HEADING_TEXT}</h2> : heading;\n\n // Degrade silently — never show an error banner or an empty section shell\n // where FAQs would be (host pages and the standalone surface both rely on it).\n if (error) return null;\n if (!isLoading && faqs.length === 0) return null;\n if (isLoading && faqs.length === 0) {\n return (\n <div className={className}>\n <FaqSkeleton />\n </div>\n );\n }\n\n const schema = emitJsonLd ? buildFaqJsonLdFromFaqs(faqs, jsonLd) : null;\n\n return (\n <>\n <section className={className ?? 'space-y-10'}>\n {headingNode}\n <GroupedFaqList groups={groups} categoryHeadingAs={heading === null ? 'h2' : 'h3'} />\n </section>\n {schema && (\n <script\n type=\"application/ld+json\"\n // serializeJsonLd, NOT raw JSON.stringify — FAQ answers are\n // admin-entered; an embedded \"</script>\" must not break the tag.\n dangerouslySetInnerHTML={{ __html: serializeJsonLd(schema) }}\n />\n )}\n </>\n );\n}\n","'use client';\n\nimport { useState } from 'react';\nimport { cn } from '../utils/cn';\nimport { faqItemAnchor } from '../utils/faq-anchor';\nimport { Chevron02DownIcon } from './icons-v2-generated/arrows/chevron-02-down-icon';\n\nexport interface FaqItem {\n id: number | string;\n question: string;\n answer: string;\n}\n\ninterface FaqAccordionProps {\n items: FaqItem[];\n defaultOpenIds?: (number | string)[];\n}\n\nexport function FaqAccordion({ items, defaultOpenIds = [] }: FaqAccordionProps) {\n const [openSet, setOpenSet] = useState<Set<string | number>>(new Set(defaultOpenIds));\n\n const toggle = (id: string | number) => {\n setOpenSet(prev => {\n const next = new Set(prev);\n if (next.has(id)) next.delete(id);\n else next.add(id);\n return next;\n });\n };\n\n return (\n <div className=\"divide-y divide-ods-border overflow-hidden rounded-md border border-ods-border bg-transparent\">\n {items.map(item => {\n const isOpen = openSet.has(item.id);\n\n return (\n <div\n key={item.id}\n // Per-row anchor — chat citation chips (`/faqs#faq-item-<id>`) land\n // here via native browser hash scroll AND via `FaqSection`'s tween\n // dispatch. `scroll-mt-24` keeps the row header below the 96px\n // sticky nav offset (matches `<section>`'s scroll-margin for\n // category anchors).\n id={faqItemAnchor(item.id)}\n className=\"scroll-mt-24 transition-colors hover:bg-ods-bg-hover\"\n >\n {/* Header */}\n <div\n role=\"button\"\n tabIndex={0}\n onClick={() => toggle(item.id)}\n onKeyDown={e => {\n if (e.key === 'Enter' || e.key === ' ') {\n e.preventDefault();\n toggle(item.id);\n }\n }}\n aria-expanded={isOpen}\n className=\"flex w-full cursor-pointer items-center gap-6 px-6 py-4 text-left transition-colors focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-inset focus-visible:ring-ods-focus md:gap-10\"\n >\n <h3 className=\"min-w-0 flex-1 break-words\">{item.question}</h3>\n <Chevron02DownIcon\n aria-hidden=\"true\"\n size={24}\n className={cn(\n 'shrink-0 text-ods-text-primary transition-transform duration-300',\n isOpen && 'rotate-180',\n )}\n />\n </div>\n {/* Content wrapper. Collapses with the grid 1fr->0fr transition the\n rest of the design system uses (see AnnouncementBar) rather than\n an animated max-height: measuring `scrollHeight` needed a hook\n PER ROW, which meant calling hooks inside `items.map` — the hook\n order then changed whenever `items` did. Grid needs no\n measurement, and it animates correctly when an answer's height\n changes after mount. */}\n <div\n className=\"grid transition-[grid-template-rows,opacity] duration-300 ease-in-out motion-reduce:transition-none\"\n style={{ gridTemplateRows: isOpen ? '1fr' : '0fr', opacity: isOpen ? 1 : 0 }}\n >\n {/* break-words: FAQ answers render as plain text, so a long URL or\n token has no wrap opportunity — and the row is overflow-hidden,\n which would CLIP it past the viewport on mobile. Mirrors the\n markdown-renderer overflow-wrap fix. */}\n <div className=\"overflow-hidden\">\n <div className=\"break-words px-6 pb-4 text-ods-text-primary text-h4\">{item.answer}</div>\n </div>\n </div>\n </div>\n );\n })}\n </div>\n );\n}\n","/**\n * Pure FAQ JSON-LD builder. No React, no client-only deps — safe to import from\n * Server Components via the `./components/faq` subpath export. (Do NOT import\n * through the root `./components` barrel — that barrel is `\"use client\"` and\n * dragging it into a Server Component would force the client graph into the\n * server.)\n *\n * The hub used to harcode `name`/`description` here for OpenMSP; in the lib we\n * accept overrides so every embedder can supply its own platform branding.\n */\nimport type { Faq } from '../../types/faq';\n\nexport interface FaqSchemaOptions {\n name?: string;\n description?: string;\n url?: string;\n}\n\nconst DEFAULT_NAME = 'Frequently Asked Questions';\nconst DEFAULT_DESCRIPTION = 'Answers to common questions.';\n\nexport function baseFaqSchema(opts: FaqSchemaOptions = {}) {\n return {\n '@context': 'https://schema.org',\n '@type': 'FAQPage',\n name: opts.name ?? DEFAULT_NAME,\n description: opts.description ?? DEFAULT_DESCRIPTION,\n ...(opts.url ? { url: opts.url } : {}),\n } as const;\n}\n\nexport function buildFaqJsonLdFromFaqs(faqs: Faq[], opts: FaqSchemaOptions = {}) {\n return {\n ...baseFaqSchema(opts),\n mainEntity: faqs.map(faq => ({\n '@type': 'Question',\n name: faq.question,\n acceptedAnswer: {\n '@type': 'Answer',\n text: faq.answer,\n },\n })),\n } as const;\n}\n","'use client';\n\n/**\n * FaqDocumentPage — the full `/faqs` page with chrome, so embedders drop in\n * ONE component instead of hand-assembling `PageShell` + `PageLayout` around\n * the bare `<FaqSection>`. Mirrors `LegalDocumentPage` / `DevSectionPage`: the\n * page-level layout lives in the lib, the host page is a thin wrapper that\n * passes only config + the SSR-resolved data.\n *\n * HERO: the title + subtitle route through the canonical (frozen) `PageLayout`\n * `TitleBlock` with `titleSize=\"h1\"` — the unified Help Center header (the\n * `TitleBlock` element is always an `<h1>`; `titleSize` only sets its typography,\n * here `text-h1`). The page owns that `<h1>`, so `<FaqSection heading={null}>`\n * nests its category headings as `<h2>`/`<h3>` (the SEO-recommended FAQ document\n * outline).\n *\n * DATA: pass `initialFaqs` (SSR-resolved, platform-scoped) so `FaqSection`\n * skips its client self-fetch — the standalone page's static platform-only\n * contract. Omit it for embeds that want the self-fetching `/api/faqs`\n * suggestion-fill instead.\n */\n\nimport { useRouter } from '../../embed-shims/next-navigation';\nimport type { Faq } from '../../types/faq';\nimport { PageShell, PageLayout } from '../ui';\nimport { FaqSection } from './faq-section';\nimport type { FaqSchemaOptions } from './json-ld';\n\nexport interface FaqDocumentPageProps {\n /** Page title (frozen `PageLayout` `TitleBlock`). Default \"Frequently Asked Questions\". */\n title?: string;\n /** Subtitle under the title. */\n subtitle?: string;\n /** Back-button config — same pattern as `DevSectionPage` / `LegalDocumentPage`.\n * Pass `false` to hide. Default `{ label: 'Back to home', href: '/' }`. */\n backButton?: { label?: string; href?: string } | false;\n /** Render the standalone `<PageShell>` (own `<main>` + bg + max-width). Default\n * true. Pass false when the host layout already provides the page container\n * (e.g. openframe-frontend's `AppLayout` `<main>`) — only the padding box\n * renders, avoiding a nested `<main>`. */\n shell?: boolean;\n /** SSR-hydrate `FaqSection` (skips the client fetch — the platform-only\n * contract for the standalone page). Omit for self-fetching embeds. */\n initialFaqs?: Faq[];\n /** Emit FAQPage schema.org JSON-LD (forwarded to `FaqSection`). Off by\n * default so embeds don't emit duplicate schema. */\n emitJsonLd?: boolean;\n /** JSON-LD name/description/url overrides (forwarded to `FaqSection`). */\n jsonLd?: FaqSchemaOptions;\n /** Base URL `FaqSection` appends `/api/faqs` to (reverse-proxy embedders). */\n apiBaseUrl?: string;\n /** Optional entity scoping forwarded to `FaqSection`. */\n entityType?: string;\n entityId?: number | string;\n /** Minimum FAQ count before the section renders (forwarded to `FaqSection`). */\n minResults?: number;\n}\n\nexport function FaqDocumentPage({\n title = 'Frequently Asked Questions',\n subtitle,\n backButton,\n initialFaqs,\n emitJsonLd,\n jsonLd,\n apiBaseUrl,\n entityType,\n entityId,\n minResults,\n shell = true,\n}: FaqDocumentPageProps) {\n const router = useRouter();\n\n // Back-button config — mirrors LegalDocumentPage / DevSectionPage. Hide\n // entirely when the caller passes `false` (embed-mode where the host owns\n // nav chrome).\n const backCfg =\n backButton === false\n ? undefined\n : {\n label: backButton?.label ?? 'Back to home',\n onClick: () => router.push(backButton?.href ?? '/'),\n };\n\n const inner = (\n <PageLayout title={title} subtitle={subtitle} backButton={backCfg} titleSize=\"h1\" titleWrap>\n <FaqSection\n initialFaqs={initialFaqs}\n heading={null}\n emitJsonLd={emitJsonLd}\n jsonLd={jsonLd}\n apiBaseUrl={apiBaseUrl}\n entityType={entityType}\n entityId={entityId}\n minResults={minResults}\n />\n </PageLayout>\n );\n\n return shell ? <PageShell>{inner}</PageShell> : <div className=\"page-shell-content\">{inner}</div>;\n}\n"]}
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Items carry NO badge here — the `<h2>`\n * IS the category, so a per-row chip would be redundant. */\nfunction groupFaqsBySection(faqs: Faq[]): FaqGroup[] {\n // A Map iterates in insertion order, which is exactly the first-seen section\n // order this function promises — so the Map IS the ordering, and no parallel\n // array of names (plus a lookup that has to assert the key back) is needed.\n const byName = new Map<string, FaqGroup>();\n let uncategorized: FaqGroup | null = null;\n for (const faq of faqs) {\n const item: FaqItem = { id: faq.id, question: faq.question, answer: faq.answer };\n const name = faq.section?.trim();\n if (!name) {\n if (!uncategorized) uncategorized = { section: null, slug: null, items: [] };\n uncategorized.items.push(item);\n continue;\n }\n let group = byName.get(name);\n if (!group) {\n group = { section: name, slug: faqSectionSlug(name), items: [] };\n byName.set(name, group);\n }\n group.items.push(item);\n }\n const groups = [...byName.values()];\n if (uncategorized) groups.push(uncategorized);\n return groups;\n}\n\n/** Map key for the uncategorized bucket — `group.slug` is null for it, so\n * every per-group map (default-open ids, accordion keys) uses this sentinel\n * to keep the lookup typed. */\nconst UNCATEGORIZED_KEY = '__uncategorized__';\nconst groupKey = (g: FaqGroup): string => g.slug ?? UNCATEGORIZED_KEY;\n\n/**\n * Grouped FAQ layout: a category jump-nav above stacked `<h2>` category\n * sections (each its own accordion). Isolated into its own component so the\n * scroll-spy hooks only mount in grouped mode — `FaqSection`'s own hooks stay\n * unconditional.\n *\n * The pills are real `<a href=\"#slug\">` anchors (crawlable in-page links,\n * deep-linkable, work without JS); the click handler upgrades the jump to the\n * cancellation-proof `scrollElementIntoView` tween and syncs the URL hash.\n */\nfunction GroupedFaqList({\n groups,\n categoryHeadingAs,\n}: {\n groups: FaqGroup[];\n /** Heading tag for each category, so the document outline nests correctly\n * under whatever owns the heading above this block: `h2` on the standalone\n * page (the page owns the `<h1>`), `h3` beneath an embed's `<h2>` title.\n * The VISUAL is `SECTION_HEADING_CLASS` either way, so categories look\n * identical on every surface. */\n categoryHeadingAs: 'h2' | 'h3';\n}) {\n const CategoryHeading = categoryHeadingAs;\n const navGroups = useMemo(() => groups.filter(g => g.slug), [groups]);\n const [activeSlug, setActiveSlug] = useState<string | null>(navGroups[0]?.slug ?? null);\n // Identity-stable key for the section set so the observer re-binds only when\n // the categories actually change (not on every parent re-render).\n const slugKey = navGroups.map(g => g.slug).join('|');\n // Latest `navGroups` for the scroll-spy observer below, which re-observes on\n // `slugKey` (the section SET) and must not re-run when the array is merely\n // rebuilt with the same slugs.\n const navGroupsRef = useRef(navGroups);\n useEffect(() => {\n navGroupsRef.current = navGroups;\n });\n\n // Scroll-spy: mark the pill for the category currently at the top of the\n // viewport. rootMargin drops the trigger line just below the sticky header\n // and ignores the bottom ~55% so \"active\" is the section being read, not the\n // next one peeking in.\n useEffect(() => {\n if (navGroupsRef.current.length < 2) return undefined;\n const tops = new Map<string, number>();\n const observer = new IntersectionObserver(\n entries => {\n for (const entry of entries) {\n const id = (entry.target as HTMLElement).id;\n if (entry.isIntersecting) tops.set(id, entry.boundingClientRect.top);\n else tops.delete(id);\n }\n let bestId: string | null = null;\n let bestTop = Number.POSITIVE_INFINITY;\n for (const [id, top] of tops) {\n if (top < bestTop) {\n bestTop = top;\n bestId = id;\n }\n }\n if (bestId) setActiveSlug(bestId);\n },\n { rootMargin: `-${STICKY_HEADER_OFFSET_PX}px 0px -55% 0px`, threshold: 0 },\n );\n for (const group of navGroupsRef.current) {\n const el = group.slug ? document.getElementById(group.slug) : null;\n if (el) observer.observe(el);\n }\n return () => observer.disconnect();\n // slugKey encodes the section set; re-observe only when it changes.\n }, [slugKey]);\n\n // ─── Hash dispatch — `/faqs#faq-item-<id>` or `/faqs#faq-<section-slug>` ──\n // Tracks the current hash so:\n // 1. an item-kind hash seeds `defaultOpenIds` on the matching accordion\n // (auto-expands the cited question);\n // 2. either kind triggers the cancellation-proof tween scroll with the\n // sticky-header offset (native browser hash scroll runs once, ignores\n // our offset — re-running the tween puts the target in the right spot).\n // Listens to `hashchange` so back/forward replays the same behavior. SSR-\n // safe: initial null state matches the server render; the first effect\n // tick on the client updates it.\n const [hashTarget, setHashTarget] = useState<FaqHashTarget | null>(null);\n useEffect(() => {\n const refresh = () => setHashTarget(parseFaqHash(window.location.hash));\n refresh();\n window.addEventListener('hashchange', refresh);\n return () => window.removeEventListener('hashchange', refresh);\n }, []);\n\n // Per-group default-open set when the hash points at an item. The map key\n // matches `groupKey(group)` so the render-time lookup is O(1) per group.\n const defaultOpenByGroupKey = useMemo(() => {\n if (hashTarget?.kind !== 'item') return null;\n const targetId = hashTarget.rawId;\n const result = new Map<string, (string | number)[]>();\n for (const group of groups) {\n const hit = group.items.find(i => String(i.id) === targetId);\n if (hit) result.set(groupKey(group), [hit.id]);\n }\n return result.size > 0 ? result : null;\n }, [groups, hashTarget]);\n\n // Accordion is uncontrolled — `defaultOpenIds` is only consumed at mount,\n // so a new item hash needs a remount to honor it. Keying off the item-id\n // suffix triggers exactly the remount we need (and stays stable when the\n // hash points at a section, so category navigation never disturbs the\n // accordion's open state).\n const accordionKeySuffix = hashTarget?.kind === 'item' ? `item:${hashTarget.rawId}` : 'default';\n\n // Unified scroll-to-hash: rAF-polls for the target row (outlasts the SWR self-fetch\n // + Radix accordion expand) and re-fires on `hashchange` — including the synthetic\n // event `navigateSamePageHash` dispatches for a SOFT same-page chat-card nav (a\n // host-router `pushState` fires no `hashchange`). The ready-dep keys off BOTH the\n // loaded `groups` (so a deep-link / refresh scrolls once the self-fetched list\n // mounts) AND `hashTarget` (so a soft nav re-runs the scroll AFTER the re-render\n // that remounts + opens the cited row, landing on its FINAL expanded position\n // instead of racing the uncontrolled accordion's key-remount — the bare-`hashchange`\n // listener alone fires before the remount and lands on the stale closed position).\n const scrollDep =\n `${groups.length}|` +\n (hashTarget?.kind === 'item'\n ? `item:${hashTarget.rawId}`\n : hashTarget?.kind === 'section'\n ? `section:${hashTarget.slug}`\n : 'none');\n useScrollToHash(scrollDep, { headerOffset: STICKY_HEADER_OFFSET_PX });\n\n // A section hash also lights up its category pill; item hashes leave the pills\n // untouched so deep-linking a question never disturbs scroll-spy state.\n //\n // Adjusted while rendering (React's prop-sync pattern) rather than from an\n // effect: the pills below read `activeSlug` in THIS render, so an effect\n // painted the OLD pill lit and then re-rendered to move the highlight. The\n // initial value matches `hashTarget`'s own initial `null`, so a mount is a\n // no-op here exactly as the effect's first run was.\n const [pillSyncedHash, setPillSyncedHash] = useState(hashTarget);\n if (pillSyncedHash !== hashTarget) {\n setPillSyncedHash(hashTarget);\n if (hashTarget?.kind === 'section') setActiveSlug(hashTarget.slug);\n }\n\n // Category pill click. `navigateSamePageHash` owns the entire transition:\n // replaceState → synthetic `hashchange` → `scrollElementIntoView` tween\n // with `STICKY_HEADER_OFFSET_PX` so the section heading lands BELOW the\n // sticky category nav on the FIRST tween (covers the same-target\n // re-click case, where the `hashTarget` effect at L214 is a no-op\n // because the state reference is equal). For DIFFERENT-target clicks\n // the helper's synthetic `hashchange` re-fires that effect, which\n // re-scrolls with the same offset and cancels this tween (singleton)\n // — both paths land at the same position. The effect is still\n // required for back/forward + direct URL edits, where the helper\n // isn't in the call chain.\n //\n // `history: 'replace'` matches the pre-helper behavior: category pills\n // are a TOC, not a navigation step, so the Back button leaves the\n // FAQ page in one step regardless of how many categories the user\n // clicked through.\n const handleJump = useCallback((e: React.MouseEvent<HTMLAnchorElement>, slug: string) => {\n e.preventDefault();\n navigateSamePageHash('#' + slug, {\n headerOffset: STICKY_HEADER_OFFSET_PX,\n history: 'replace',\n });\n }, []);\n\n return (\n <div className=\"space-y-8\">\n {navGroups.length > 1 && (\n <nav aria-label=\"FAQ categories\" className=\"flex flex-wrap gap-2\">\n {navGroups.map(group => {\n const isActive = group.slug === activeSlug;\n return (\n <a\n key={group.slug}\n href={`#${group.slug}`}\n aria-current={isActive ? 'true' : undefined}\n onClick={e => handleJump(e, group.slug as string)}\n className={cn(\n 'rounded-full border px-4 py-2 transition-colors text-h6',\n isActive\n ? 'border-ods-text-primary bg-ods-card text-ods-text-primary'\n : 'border-ods-border bg-ods-card text-ods-text-secondary hover:border-ods-text-secondary hover:text-ods-text-primary',\n )}\n >\n {group.section}\n </a>\n );\n })}\n </nav>\n )}\n <div className=\"space-y-10\">\n {groups.map(group => {\n const key = groupKey(group);\n return (\n <section key={key} id={group.slug ?? undefined} className=\"scroll-mt-24 space-y-4\">\n {group.section && <CategoryHeading className={SECTION_HEADING_CLASS}>{group.section}</CategoryHeading>}\n <FaqAccordion\n // Re-key on item-hash changes so the remount picks up the new\n // `defaultOpenIds` (the accordion is uncontrolled). Stable for\n // section hashes — category navigation doesn't disturb state.\n key={`${key}:${accordionKeySuffix}`}\n items={group.items}\n defaultOpenIds={defaultOpenByGroupKey?.get(key)}\n />\n </section>\n );\n })}\n </div>\n </div>\n );\n}\n\nfunction FaqSkeleton() {\n return (\n <div className=\"animate-pulse space-y-8\">\n <div className=\"h-12 w-2/3 rounded bg-ods-border md:h-14\" />\n <div className=\"w-full divide-y divide-ods-border overflow-hidden rounded-md border border-ods-border bg-transparent\">\n {Array.from({ length: 8 }).map((_, idx) => (\n <div key={idx} className=\"flex items-center justify-between gap-6 px-6 py-4 md:gap-10\">\n <div className=\"h-6 w-5/6 rounded bg-ods-border\" />\n <div className=\"size-6 rounded bg-ods-border\" />\n </div>\n ))}\n </div>\n </div>\n );\n}\n\ninterface FaqsResponse {\n faqs: Faq[];\n}\n\n/**\n * The FAQ display surface — ONE rendering on every host: the list grouped by\n * `faq.section` (each category a heading + its own accordion, with a category\n * jump-nav once there are 2+ categories). There is no flat/ungrouped mode and\n * no page-vs-embedded shell fork; the standalone /faqs page and every embed\n * render through this single path, so they cannot drift.\n *\n * - Standalone /faqs page: pass `initialFaqs` (SSR) + `heading={null}` (the\n * page owns the <h1>) + `emitJsonLd` with `jsonLd` overrides for SEO.\n * - Per-entity embed: pass `entityType` + `entityId` (no `initialFaqs`); the\n * hook self-fetches `GET /api/faqs`, and `heading` is this block's own <h2>.\n *\n * CONTRACT: the consuming app MUST implement `GET /api/faqs`. On a fetch error\n * (or zero FAQs) the component renders nothing so the host page isn't\n * disfigured. The host always supplies the page shell — this renders a bare\n * <section>.\n */\nexport function FaqSection({\n initialFaqs,\n entityType,\n entityId,\n heading,\n emitJsonLd = false,\n jsonLd,\n className,\n minResults,\n apiBaseUrl = '',\n}: FaqSectionProps) {\n const url = buildFaqsUrl(entityType, entityId, minResults, apiBaseUrl);\n // Memoized — useSelfFetch re-syncs on [initialData]; a fresh per-render\n // wrapper object would setState-loop under re-rendering parents.\n const initialData = useMemo<FaqsResponse | undefined>(\n () => (initialFaqs ? { faqs: initialFaqs } : undefined),\n [initialFaqs],\n );\n const { data, isLoading, error } = useSelfFetch<FaqsResponse>(url, { initialData });\n\n // Memoised because the `??` fallback minted a NEW array on every\n // render, which made the memo below re-run every time — i.e. do nothing.\n const faqs = useMemo(() => data?.faqs ?? [], [data?.faqs]);\n // Grouped before the early returns so the hook order stays stable.\n const groups = useMemo(() => (faqs.length > 0 ? groupFaqsBySection(faqs) : []), [faqs]);\n\n // `undefined` → default <h2> title; `null` → the host page owns the <h1>, so\n // no title renders here. `heading === null` also makes the category headings\n // <h2> (directly under the page <h1>); otherwise they nest as <h3>.\n const headingNode =\n heading === undefined ? <h2 className={SECTION_HEADING_CLASS}>{DEFAULT_HEADING_TEXT}</h2> : heading;\n\n // Degrade silently — never show an error banner or an empty section shell\n // where FAQs would be (host pages and the standalone surface both rely on it).\n if (error) return null;\n if (!isLoading && faqs.length === 0) return null;\n if (isLoading && faqs.length === 0) {\n return (\n <div className={className}>\n <FaqSkeleton />\n </div>\n );\n }\n\n const schema = emitJsonLd ? buildFaqJsonLdFromFaqs(faqs, jsonLd) : null;\n\n return (\n <>\n <section className={className ?? 'space-y-10'}>\n {headingNode}\n <GroupedFaqList groups={groups} categoryHeadingAs={heading === null ? 'h2' : 'h3'} />\n </section>\n {schema && (\n <script\n type=\"application/ld+json\"\n // serializeJsonLd, NOT raw JSON.stringify — FAQ answers are\n // admin-entered; an embedded \"</script>\" must not break the tag.\n dangerouslySetInnerHTML={{ __html: serializeJsonLd(schema) }}\n />\n )}\n </>\n );\n}\n","'use client';\n\nimport { useState } from 'react';\nimport { cn } from '../utils/cn';\nimport { faqItemAnchor } from '../utils/faq-anchor';\nimport { Chevron02DownIcon } from './icons-v2-generated/arrows/chevron-02-down-icon';\n\nexport interface FaqItem {\n id: number | string;\n question: string;\n answer: string;\n}\n\ninterface FaqAccordionProps {\n items: FaqItem[];\n defaultOpenIds?: (number | string)[];\n}\n\nexport function FaqAccordion({ items, defaultOpenIds = [] }: FaqAccordionProps) {\n const [openSet, setOpenSet] = useState<Set<string | number>>(new Set(defaultOpenIds));\n\n const toggle = (id: string | number) => {\n setOpenSet(prev => {\n const next = new Set(prev);\n if (next.has(id)) next.delete(id);\n else next.add(id);\n return next;\n });\n };\n\n return (\n <div className=\"divide-y divide-ods-border overflow-hidden rounded-md border border-ods-border bg-transparent\">\n {items.map(item => {\n const isOpen = openSet.has(item.id);\n\n return (\n <div\n key={item.id}\n // Per-row anchor — chat citation chips (`/faqs#faq-item-<id>`) land\n // here via native browser hash scroll AND via `FaqSection`'s tween\n // dispatch. `scroll-mt-24` keeps the row header below the 96px\n // sticky nav offset (matches `<section>`'s scroll-margin for\n // category anchors).\n id={faqItemAnchor(item.id)}\n className=\"scroll-mt-24 transition-colors hover:bg-ods-bg-hover\"\n >\n {/* Header */}\n <div\n role=\"button\"\n tabIndex={0}\n onClick={() => toggle(item.id)}\n onKeyDown={e => {\n if (e.key === 'Enter' || e.key === ' ') {\n e.preventDefault();\n toggle(item.id);\n }\n }}\n aria-expanded={isOpen}\n className=\"flex w-full cursor-pointer items-center gap-6 px-6 py-4 text-left transition-colors focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-inset focus-visible:ring-ods-focus md:gap-10\"\n >\n <h3 className=\"min-w-0 flex-1 break-words\">{item.question}</h3>\n <Chevron02DownIcon\n aria-hidden=\"true\"\n size={24}\n className={cn(\n 'shrink-0 text-ods-text-primary transition-transform duration-300',\n isOpen && 'rotate-180',\n )}\n />\n </div>\n {/* Content wrapper. Collapses with the grid 1fr->0fr transition the\n rest of the design system uses (see AnnouncementBar) rather than\n an animated max-height: measuring `scrollHeight` needed a hook\n PER ROW, which meant calling hooks inside `items.map` — the hook\n order then changed whenever `items` did. Grid needs no\n measurement, and it animates correctly when an answer's height\n changes after mount. */}\n <div\n className=\"grid transition-[grid-template-rows,opacity] duration-300 ease-in-out motion-reduce:transition-none\"\n style={{ gridTemplateRows: isOpen ? '1fr' : '0fr', opacity: isOpen ? 1 : 0 }}\n >\n {/* break-words: FAQ answers render as plain text, so a long URL or\n token has no wrap opportunity — and the row is overflow-hidden,\n which would CLIP it past the viewport on mobile. Mirrors the\n markdown-renderer overflow-wrap fix. */}\n <div className=\"overflow-hidden\">\n <div className=\"break-words px-6 pb-4 text-ods-text-primary text-h4\">{item.answer}</div>\n </div>\n </div>\n </div>\n );\n })}\n </div>\n );\n}\n","/**\n * Pure FAQ JSON-LD builder. No React, no client-only deps — safe to import from\n * Server Components via the `./components/faq` subpath export. (Do NOT import\n * through the root `./components` barrel — that barrel is `\"use client\"` and\n * dragging it into a Server Component would force the client graph into the\n * server.)\n *\n * The hub used to harcode `name`/`description` here for OpenMSP; in the lib we\n * accept overrides so every embedder can supply its own platform branding.\n */\nimport type { Faq } from '../../types/faq';\n\nexport interface FaqSchemaOptions {\n name?: string;\n description?: string;\n url?: string;\n}\n\nconst DEFAULT_NAME = 'Frequently Asked Questions';\nconst DEFAULT_DESCRIPTION = 'Answers to common questions.';\n\nexport function baseFaqSchema(opts: FaqSchemaOptions = {}) {\n return {\n '@context': 'https://schema.org',\n '@type': 'FAQPage',\n name: opts.name ?? DEFAULT_NAME,\n description: opts.description ?? DEFAULT_DESCRIPTION,\n ...(opts.url ? { url: opts.url } : {}),\n } as const;\n}\n\nexport function buildFaqJsonLdFromFaqs(faqs: Faq[], opts: FaqSchemaOptions = {}) {\n return {\n ...baseFaqSchema(opts),\n mainEntity: faqs.map(faq => ({\n '@type': 'Question',\n name: faq.question,\n acceptedAnswer: {\n '@type': 'Answer',\n text: faq.answer,\n },\n })),\n } as const;\n}\n","'use client';\n\n/**\n * FaqDocumentPage — the full `/faqs` page with chrome, so embedders drop in\n * ONE component instead of hand-assembling `PageShell` + `PageLayout` around\n * the bare `<FaqSection>`. Mirrors `LegalDocumentPage` / `DevSectionPage`: the\n * page-level layout lives in the lib, the host page is a thin wrapper that\n * passes only config + the SSR-resolved data.\n *\n * HERO: the title + subtitle route through the canonical (frozen) `PageLayout`\n * `TitleBlock` with `titleSize=\"h1\"` — the unified Help Center header (the\n * `TitleBlock` element is always an `<h1>`; `titleSize` only sets its typography,\n * here `text-h1`). The page owns that `<h1>`, so `<FaqSection heading={null}>`\n * nests its category headings as `<h2>`/`<h3>` (the SEO-recommended FAQ document\n * outline).\n *\n * DATA: pass `initialFaqs` (SSR-resolved, platform-scoped) so `FaqSection`\n * skips its client self-fetch — the standalone page's static platform-only\n * contract. Omit it for embeds that want the self-fetching `/api/faqs`\n * suggestion-fill instead.\n */\n\nimport { useRouter } from '../../embed-shims/next-navigation';\nimport type { Faq } from '../../types/faq';\nimport { PageShell, PageLayout } from '../ui';\nimport { FaqSection } from './faq-section';\nimport type { FaqSchemaOptions } from './json-ld';\n\nexport interface FaqDocumentPageProps {\n /** Page title (frozen `PageLayout` `TitleBlock`). Default \"Frequently Asked Questions\". */\n title?: string;\n /** Subtitle under the title. */\n subtitle?: string;\n /** Back-button config — same pattern as `DevSectionPage` / `LegalDocumentPage`.\n * Pass `false` to hide. Default `{ label: 'Back to home', href: '/' }`. */\n backButton?: { label?: string; href?: string } | false;\n /** Render the standalone `<PageShell>` (own `<main>` + bg + max-width). Default\n * true. Pass false when the host layout already provides the page container\n * (e.g. openframe-frontend's `AppLayout` `<main>`) — only the padding box\n * renders, avoiding a nested `<main>`. */\n shell?: boolean;\n /** SSR-hydrate `FaqSection` (skips the client fetch — the platform-only\n * contract for the standalone page). Omit for self-fetching embeds. */\n initialFaqs?: Faq[];\n /** Emit FAQPage schema.org JSON-LD (forwarded to `FaqSection`). Off by\n * default so embeds don't emit duplicate schema. */\n emitJsonLd?: boolean;\n /** JSON-LD name/description/url overrides (forwarded to `FaqSection`). */\n jsonLd?: FaqSchemaOptions;\n /** Base URL `FaqSection` appends `/api/faqs` to (reverse-proxy embedders). */\n apiBaseUrl?: string;\n /** Optional entity scoping forwarded to `FaqSection`. */\n entityType?: string;\n entityId?: number | string;\n /** Minimum FAQ count before the section renders (forwarded to `FaqSection`). */\n minResults?: number;\n}\n\nexport function FaqDocumentPage({\n title = 'Frequently Asked Questions',\n subtitle,\n backButton,\n initialFaqs,\n emitJsonLd,\n jsonLd,\n apiBaseUrl,\n entityType,\n entityId,\n minResults,\n shell = true,\n}: FaqDocumentPageProps) {\n const router = useRouter();\n\n // Back-button config — mirrors LegalDocumentPage / DevSectionPage. Hide\n // entirely when the caller passes `false` (embed-mode where the host owns\n // nav chrome).\n const backCfg =\n backButton === false\n ? undefined\n : {\n label: backButton?.label ?? 'Back to home',\n onClick: () => router.push(backButton?.href ?? '/'),\n };\n\n const inner = (\n <PageLayout title={title} subtitle={subtitle} backButton={backCfg} titleSize=\"h1\" titleWrap>\n <FaqSection\n initialFaqs={initialFaqs}\n heading={null}\n emitJsonLd={emitJsonLd}\n jsonLd={jsonLd}\n apiBaseUrl={apiBaseUrl}\n entityType={entityType}\n entityId={entityId}\n minResults={minResults}\n />\n </PageLayout>\n );\n\n return shell ? <PageShell>{inner}</PageShell> : <div className=\"page-shell-content\">{inner}</div>;\n}\n"]}
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