@flamingo-stack/openframe-frontend-core 0.0.672 → 0.0.673-2406.7238.1

package/dist/{chunk-TQPKNG2E.js → chunk-HRM6242Y.js}

@@ -5,10 +5,10 @@ import {
 import {
   PageLayout,
   PageShell
-} from "./chunk-42OVTTOM.js";
+} from "./chunk-UMTXGEPU.js";
 import {
   useScrollToHash
-} from "./chunk-3PVOF3IB.js";
+} from "./chunk-UTHZ7DLN.js";
 import {
   buildSuggestionUrl
 } from "./chunk-GRBZC5N3.js";
@@ -355,4 +355,4 @@ export {
   FaqSection,
   FaqDocumentPage
 };
-//# sourceMappingURL=chunk-TQPKNG2E.js.map
+//# sourceMappingURL=chunk-HRM6242Y.js.map

package/dist/{chunk-HOEVEB7N.cjs → chunk-IFQMIYFO.cjs}

@@ -8,11 +8,12 @@
 
 
 
-var _chunkHVEX4BSCcjs = require('./chunk-HVEX4BSC.cjs');
+var _chunkHJ532KQRcjs = require('./chunk-HJ532KQR.cjs');
 
 
 
-var _chunkYNGAJGYBcjs = require('./chunk-YNGAJGYB.cjs');
+
+var _chunkTZP2OXHGcjs = require('./chunk-TZP2OXHG.cjs');
 
 
 
@@ -108,16 +109,17 @@ function ContactForm({
   submitLabel = "Send Message",
   submitSuccessLabel = "Message Sent!",
   successRedirectUrl = "/blog#community",
-  successToastMessage = "Redirecting you to join our community..."
+  successToastMessage = "Redirecting you to join our community...",
+  rescueFormId = null
 } = {}) {
   const attachments = _chunk3UDBK2YGcjs.useChatAttachments.call(void 0, );
-  const builtInSubmission = _chunkYNGAJGYBcjs.useContactSubmission.call(void 0, {
+  const builtInSubmission = _chunkTZP2OXHGcjs.useContactSubmission.call(void 0, {
     userId,
     successRedirectUrl,
     successToastMessage
   });
   const [customSubmitting, setCustomSubmitting] = _react.useState.call(void 0, false);
-  const { honeypotInputProps, getSignals, resetSignals } = _chunkYNGAJGYBcjs.useHumanitySignals.call(void 0, );
+  const { honeypotInputProps, getSignals, resetSignals } = _chunkTZP2OXHGcjs.useHumanitySignals.call(void 0, );
   const isSubmitting = onCustomSubmit ? customSubmitting : builtInSubmission.isSubmitting;
   const isSuccess = onCustomSubmit ? false : builtInSubmission.isSuccess;
   const {
@@ -125,7 +127,10 @@ function ContactForm({
     handleSubmit,
     control,
     formState: { errors },
-    reset
+    reset,
+    watch,
+    getValues,
+    setValue
   } = _reacthookform.useForm.call(void 0, {
     resolver: _zod.zodResolver.call(void 0, ContactSchema),
     defaultValues: {
@@ -136,11 +141,32 @@ function ContactForm({
       ...defaultValuesProp
     }
   });
+  const rescueFieldNames = _react.useMemo.call(void 0, 
+    () => ["name", "email", "companySize", "referralSource", "helpCategory", "message"].filter(
+      (field) => !hideFields.includes(field)
+    ),
+    [hideFields]
+  );
+  const rescue = _chunkTZP2OXHGcjs.useFormRescue.call(void 0, {
+    formId: rescueFormId,
+    fieldNames: rescueFieldNames,
+    getSignals,
+    onRestore: (values) => {
+      for (const field of rescueFieldNames) {
+        const value = values[field];
+        if (value && !getValues(field)) setValue(field, value);
+      }
+    }
+  });
+  _react.useEffect.call(void 0, () => {
+    const subscription = watch((values, { name }) => rescue.track(values, name));
+    return () => subscription.unsubscribe();
+  }, [watch, rescue]);
   const handleFormSubmit = async (data) => {
     if (isSubmitting) return;
     if (attachmentsEnabled && attachments.hasInflightUploads) return;
     try {
-      const payload = { ...data, ...rdtCid && { rdt_cid: rdtCid }, ...getSignals() };
+      const payload = { ...data, ...rdtCid && { rdt_cid: rdtCid }, ...getSignals(), ...rescue.submitFields() };
       const readyAttachments = attachmentsEnabled ? attachments.readyAttachments : [];
       if (onCustomSubmit) {
         setCustomSubmitting(true);
@@ -152,6 +178,7 @@ function ContactForm({
       } else {
         await builtInSubmission.submit(payload);
       }
+      rescue.complete();
       _optionalChain([onSubmitSuccess, 'optionalCall', _ => _()]);
       reset();
       resetSignals();
@@ -185,13 +212,13 @@ function ContactForm({
               );
             }),
             className: "flex flex-grow flex-col space-y-4 md:space-y-6",
-            ..._chunkHVEX4BSCcjs.HUBSPOT_DO_NOT_COLLECT_FORM_PROPS,
+            ..._chunkHJ532KQRcjs.HUBSPOT_DO_NOT_COLLECT_FORM_PROPS,
             children: [
               !showName && /* @__PURE__ */ _jsxruntime.jsx.call(void 0, "input", { type: "hidden", ...register("name") }),
               !showEmail && /* @__PURE__ */ _jsxruntime.jsx.call(void 0, "input", { type: "hidden", ...register("email") }),
               !showHelpCategory && /* @__PURE__ */ _jsxruntime.jsx.call(void 0, "input", { type: "hidden", ...register("helpCategory") }),
               !showMessage && /* @__PURE__ */ _jsxruntime.jsx.call(void 0, "input", { type: "hidden", ...register("message") }),
-              /* @__PURE__ */ _jsxruntime.jsx.call(void 0, _chunkHVEX4BSCcjs.HoneypotField, { ...honeypotInputProps }),
+              /* @__PURE__ */ _jsxruntime.jsx.call(void 0, _chunkHJ532KQRcjs.HoneypotField, { ...honeypotInputProps }),
               extraTopField,
               showNameEmailRow && /* @__PURE__ */ _jsxruntime.jsxs.call(void 0, "div", { className: "grid grid-cols-1 gap-4 md:grid-cols-2 md:gap-6", children: [
                 showName && /* @__PURE__ */ _jsxruntime.jsxs.call(void 0, "div", { className: "flex flex-col", children: [
@@ -243,17 +270,17 @@ function ContactForm({
                     {
                       control,
                       name: "companySize",
-                      render: ({ field }) => /* @__PURE__ */ _jsxruntime.jsxs.call(void 0, _chunkHVEX4BSCcjs.Select, { onValueChange: field.onChange, defaultValue: field.value, children: [
+                      render: ({ field }) => /* @__PURE__ */ _jsxruntime.jsxs.call(void 0, _chunkHJ532KQRcjs.Select, { onValueChange: field.onChange, defaultValue: field.value, children: [
                         /* @__PURE__ */ _jsxruntime.jsx.call(void 0, 
-                          _chunkHVEX4BSCcjs.SelectTrigger,
+                          _chunkHJ532KQRcjs.SelectTrigger,
                           {
                             id: "companySize",
                             "aria-label": "Company Size",
                             className: "h-12 border-ods-border bg-ods-card px-3 text-ods-text-primary",
-                            children: /* @__PURE__ */ _jsxruntime.jsx.call(void 0, _chunkHVEX4BSCcjs.SelectValue, { placeholder: "Select company size" })
+                            children: /* @__PURE__ */ _jsxruntime.jsx.call(void 0, _chunkHJ532KQRcjs.SelectValue, { placeholder: "Select company size" })
                           }
                         ),
-                        /* @__PURE__ */ _jsxruntime.jsx.call(void 0, _chunkHVEX4BSCcjs.SelectContent, { children: companySizeOptions.map((opt) => /* @__PURE__ */ _jsxruntime.jsx.call(void 0, _chunkHVEX4BSCcjs.SelectItem, { value: opt, children: opt }, opt)) })
+                        /* @__PURE__ */ _jsxruntime.jsx.call(void 0, _chunkHJ532KQRcjs.SelectContent, { children: companySizeOptions.map((opt) => /* @__PURE__ */ _jsxruntime.jsx.call(void 0, _chunkHJ532KQRcjs.SelectItem, { value: opt, children: opt }, opt)) })
                       ] })
                     }
                   ),
@@ -266,17 +293,17 @@ function ContactForm({
                     {
                       control,
                       name: "referralSource",
-                      render: ({ field }) => /* @__PURE__ */ _jsxruntime.jsxs.call(void 0, _chunkHVEX4BSCcjs.Select, { onValueChange: field.onChange, defaultValue: field.value, children: [
+                      render: ({ field }) => /* @__PURE__ */ _jsxruntime.jsxs.call(void 0, _chunkHJ532KQRcjs.Select, { onValueChange: field.onChange, defaultValue: field.value, children: [
                         /* @__PURE__ */ _jsxruntime.jsx.call(void 0, 
-                          _chunkHVEX4BSCcjs.SelectTrigger,
+                          _chunkHJ532KQRcjs.SelectTrigger,
                           {
                             id: "referralSource",
                             "aria-label": "Referral Source",
                             className: "h-12 border-ods-border bg-ods-card px-3 text-ods-text-primary",
-                            children: /* @__PURE__ */ _jsxruntime.jsx.call(void 0, _chunkHVEX4BSCcjs.SelectValue, { placeholder: "Select an option" })
+                            children: /* @__PURE__ */ _jsxruntime.jsx.call(void 0, _chunkHJ532KQRcjs.SelectValue, { placeholder: "Select an option" })
                           }
                         ),
-                        /* @__PURE__ */ _jsxruntime.jsx.call(void 0, _chunkHVEX4BSCcjs.SelectContent, { children: referralSourceOptions.map((opt) => /* @__PURE__ */ _jsxruntime.jsx.call(void 0, _chunkHVEX4BSCcjs.SelectItem, { value: opt, children: opt }, opt)) })
+                        /* @__PURE__ */ _jsxruntime.jsx.call(void 0, _chunkHJ532KQRcjs.SelectContent, { children: referralSourceOptions.map((opt) => /* @__PURE__ */ _jsxruntime.jsx.call(void 0, _chunkHJ532KQRcjs.SelectItem, { value: opt, children: opt }, opt)) })
                       ] })
                     }
                   ),
@@ -293,18 +320,18 @@ function ContactForm({
                   {
                     control,
                     name: "helpCategory",
-                    render: ({ field }) => /* @__PURE__ */ _jsxruntime.jsxs.call(void 0, _chunkHVEX4BSCcjs.Select, { onValueChange: field.onChange, defaultValue: field.value, children: [
+                    render: ({ field }) => /* @__PURE__ */ _jsxruntime.jsxs.call(void 0, _chunkHJ532KQRcjs.Select, { onValueChange: field.onChange, defaultValue: field.value, children: [
                       /* @__PURE__ */ _jsxruntime.jsx.call(void 0, 
-                        _chunkHVEX4BSCcjs.SelectTrigger,
+                        _chunkHJ532KQRcjs.SelectTrigger,
                         {
                           id: "helpCategory",
                           "aria-label": "Help Category",
                           "aria-required": true,
                           className: "h-12 border-ods-border bg-ods-card px-3 text-ods-text-primary",
-                          children: /* @__PURE__ */ _jsxruntime.jsx.call(void 0, _chunkHVEX4BSCcjs.SelectValue, { placeholder: "Choose your main interest" })
+                          children: /* @__PURE__ */ _jsxruntime.jsx.call(void 0, _chunkHJ532KQRcjs.SelectValue, { placeholder: "Choose your main interest" })
                         }
                       ),
-                      /* @__PURE__ */ _jsxruntime.jsx.call(void 0, _chunkHVEX4BSCcjs.SelectContent, { children: helpCategoryOptions.map((opt) => /* @__PURE__ */ _jsxruntime.jsx.call(void 0, _chunkHVEX4BSCcjs.SelectItem, { value: opt, children: opt }, opt)) })
+                      /* @__PURE__ */ _jsxruntime.jsx.call(void 0, _chunkHJ532KQRcjs.SelectContent, { children: helpCategoryOptions.map((opt) => /* @__PURE__ */ _jsxruntime.jsx.call(void 0, _chunkHJ532KQRcjs.SelectItem, { value: opt, children: opt }, opt)) })
                     ] })
                   }
                 ),
@@ -316,7 +343,7 @@ function ContactForm({
                   /* @__PURE__ */ _jsxruntime.jsx.call(void 0, _chunkQVSVRG7Icjs.RequiredMark, {})
                 ] }),
                 /* @__PURE__ */ _jsxruntime.jsx.call(void 0, 
-                  _chunkHVEX4BSCcjs.Textarea,
+                  _chunkHJ532KQRcjs.Textarea,
                   {
                     id: "message",
                     ...register("message"),
@@ -376,4 +403,4 @@ function ContactForm({
 
 
 exports.ContactForm = ContactForm;
-//# sourceMappingURL=chunk-HOEVEB7N.cjs.map
+//# sourceMappingURL=chunk-IFQMIYFO.cjs.map

package/dist/chunk-IFQMIYFO.cjs.map

@@ -0,0 +1 @@
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client';\n\n/**\n * `<ContactForm />` — the canonical contact form used by every public\n * surface (TMCG join, case-study pitch, generic /contact, Help Center\n * ticket creation, etc.).\n *\n * Self-contained inside the lib — host-specific values (user id for\n * tracking, platform-specific contact reasons, reddit-click attribution\n * id) flow IN via props. The hub passes them via a thin\n * `<ContactForm>` wrapper that resolves them from `useAuth` /\n * `getAppConfig` / `getStoredRedditClickId`. Other embedders pass\n * whatever they have (or omit).\n *\n * Field-hide + custom-submit + extra-top-field knobs let one form\n * serve both contact and ticket-creation flows without forking:\n *   - Contact page: rendered with all fields visible, built-in submit\n *     flow to `/api/contact` via `useContactSubmission`.\n *   - Ticket page: hides name/email/companySize/referralSource/\n *     helpCategory; supplies `extraTopField` (a Subject input) +\n *     `onCustomSubmit` wired to `useTicketActions.submitTicket`.\n */\n\nimport { zodResolver } from '@hookform/resolvers/zod';\nimport { useEffect, useMemo, useState, type ReactNode } from 'react';\nimport { useForm, Controller } from 'react-hook-form';\nimport { useContactSubmission } from '../../hooks/use-contact-submission';\nimport { useFormRescue } from '../../hooks/use-form-rescue';\nimport { useHumanitySignals } from '../../hooks/use-humanity-signals';\nimport {\n  ContactSchema,\n  type ContactFormData,\n  companySizeOptions,\n  referralSourceOptions,\n  defaultHelpCategoryOptions,\n} from '../../schemas/contact-schema';\nimport type { FormRescueFormId } from '../../utils/form-rescue';\nimport { HUBSPOT_DO_NOT_COLLECT_FORM_PROPS } from '../../utils/hubspot-collected-forms';\nimport { ChatAttachmentAddButton, ChatAttachmentChipStrip } from '../chat/chat-attachment-bar';\nimport { useChatAttachments } from '../chat/hooks/use-chat-attachments';\nimport type { ChatAttachment } from '../chat/utils/chat-attachment-markdown';\nimport { SECTION_HEADING_CLASS } from '../layout/page-heading';\nimport {\n  Button,\n  type ButtonProps,\n  Input,\n  Textarea,\n  Select,\n  SelectTrigger,\n  SelectValue,\n  SelectContent,\n  SelectItem,\n  Label,\n} from '../ui';\nimport { HoneypotField } from '../ui/honeypot-field';\nimport { RequiredMark } from '../ui/required-mark';\n\n/**\n * Fields the caller can suppress. Six values — every primary form\n * field plus `name` and `email` (newly hideable so ticket-creation\n * surfaces can hide them; they still need to validate, so the caller\n * MUST supply pre-filled values via `defaultValues` when hiding them).\n */\nexport type ContactFormHideableField = 'name' | 'email' | 'companySize' | 'referralSource' | 'helpCategory' | 'message';\n\nexport interface ContactFormProps {\n  /** Host-side user id passed to `useContactSubmission` for attribution.\n   *  Hub wrapper passes `useAuth().user?.id`; lib's Help Center surface\n   *  passes `useChatIdentity().user?.id`. Omit for anon flows. */\n  userId?: string;\n  /** Platform-specific help-category dropdown options. Hub wrapper\n   *  passes `getAppConfig().contact.contactReasons`. Defaults to the\n   *  lib's `defaultHelpCategoryOptions`. */\n  helpCategoryOptions?: readonly string[];\n  /** Reddit click attribution id. Caller resolves from wherever they\n   *  stash it (hub: sessionStorage via `getStoredRedditClickId`). When\n   *  set, it's spread into the submission payload. */\n  rdtCid?: string;\n  /** Called after a successful submit so the caller can clear their\n   *  attribution storage (hub wrapper calls `clearStoredRedditClickId`).\n   *  Fires for BOTH the built-in and custom submit paths. */\n  onSubmitSuccess?: () => void;\n\n  prefilledReason?: string;\n  prefilledMessage?: string;\n  hideFields?: ContactFormHideableField[];\n  /** Authoritative pre-fill for any field the caller hides. Merged\n   *  into react-hook-form's `defaultValues` AFTER the legacy\n   *  `prefilledReason` / `prefilledMessage` props (caller-supplied\n   *  wins). REQUIRED when hiding `name` / `email` / `helpCategory` —\n   *  those fields are still validated by Zod even when not rendered. */\n  defaultValues?: Partial<ContactFormData>;\n  /** Optional custom submit handler. When provided, the form bypasses\n   *  the built-in `useContactSubmission` flow (no /api/contact call,\n   *  no success-redirect, no built-in toast) — the caller owns the\n   *  entire side-effect chain. Reset + `onSubmitSuccess` still fire\n   *  on a successful await.\n   *\n   *  Receives the schema-validated form payload PLUS the ready\n   *  attachments array (empty when `attachmentsEnabled === false` or\n   *  the user hasn't picked any). Caller forwards `attachments` to\n   *  whichever sink owns the upload (e.g. `actions.submitTicket`'s\n   *  `attachments` field for HubSpot Note engagements). */\n  onCustomSubmit?: (data: ContactFormData, attachments: ChatAttachment[]) => Promise<void>;\n  /** Turn on the attachments bar (file `+` button + chip strip) using\n   *  the same lib primitives the chat composer uses\n   *  (`<ChatAttachmentAddButton>` + `<ChatAttachmentChipStrip>` +\n   *  `useChatAttachments`). When `false` (the default), the form\n   *  doesn't render the bar AND the attachments array passed to\n   *  `onCustomSubmit` is always empty. */\n  attachmentsEnabled?: boolean;\n  /** Render slot for an EXTRA field at the very top of the form,\n   *  ABOVE the name/email row. Use this for ticket surfaces that need\n   *  a Subject input — the field is NOT part of `ContactSchema`, so\n   *  the caller manages its own state + validation and reads the\n   *  value back inside `onCustomSubmit`. */\n  extraTopField?: ReactNode;\n\n  title?: string;\n  subtitle?: string;\n  footerText?: string;\n  noBorder?: boolean;\n  noPadding?: boolean;\n  buttonVariant?: ButtonProps['variant'];\n  buttonClassName?: string;\n  /** Submit-button label. Defaults to \"Send Message\". Override for\n   *  ticket surfaces (e.g. \"Open ticket\"). */\n  submitLabel?: string;\n  /** Success-state submit-button label (shown briefly after submit on\n   *  the built-in flow). Defaults to \"Message Sent!\". 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We respect your privacy – no spam, ever.',\n  noBorder = false,\n  noPadding = false,\n  buttonVariant = 'accent',\n  buttonClassName = '',\n  submitLabel = 'Send Message',\n  submitSuccessLabel = 'Message Sent!',\n  successRedirectUrl = '/blog#community',\n  successToastMessage = 'Redirecting you to join our community...',\n  rescueFormId = null,\n}: ContactFormProps = {}) {\n  // Attachments staging — same hook the chat composer + ticket\n  // detail-drawer composer use. Files upload to Supabase as soon as\n  // the user picks them; `readyAttachments` is the wire-shape array\n  // ready for the next submit. `hasInflightUploads` disables Send\n  // until every upload settles.\n  const attachments = useChatAttachments();\n  // Built-in contact-API flow. Hook is called unconditionally (rules\n  // of hooks); we just don't dispatch its `submit` when the caller\n  // passes `onCustomSubmit`. The hook owns its own toast + redirect\n  // chain so bypassing it cleanly hands all side-effects to the caller.\n  const builtInSubmission = useContactSubmission({\n    userId,\n    successRedirectUrl,\n    successToastMessage,\n  });\n  // Independent in-flight tracker for the custom path — we can't reuse\n  // `builtInSubmission.isSubmitting` because that hook never sees a\n  // request when `onCustomSubmit` is active.\n  const [customSubmitting, setCustomSubmitting] = useState(false);\n\n  // Invisible bot-protection signals (honeypot + timing). Spread into the\n  // submit payload for BOTH the built-in and custom paths; reset on success.\n  const { honeypotInputProps, getSignals, resetSignals } = useHumanitySignals();\n\n  const isSubmitting = onCustomSubmit ? customSubmitting : builtInSubmission.isSubmitting;\n  // `isSuccess` only ever fires on the built-in path; custom callers\n  // own their own UX (no \"Message Sent!\" button-label flicker).\n  const isSuccess = onCustomSubmit ? false : builtInSubmission.isSuccess;\n\n  const {\n    register,\n    handleSubmit,\n    control,\n    formState: { errors },\n    reset,\n    watch,\n    getValues,\n    setValue,\n  } = useForm<ContactFormData>({\n    resolver: zodResolver(ContactSchema),\n    defaultValues: {\n      ...(prefilledReason && { helpCategory: prefilledReason }),\n      ...(prefilledMessage && { message: prefilledMessage }),\n      // Caller-supplied defaults win over the legacy `prefilled*` props\n      // (they're the authoritative seed for hidden fields).\n      ...defaultValuesProp,\n    },\n  });\n\n  // Form rescue: only the fields the visitor can see are tracked, so a hidden\n  // prefilled value (a signed-in email, a fixed category) is never sent.\n  const rescueFieldNames = useMemo(\n    () =>\n      (['name', 'email', 'companySize', 'referralSource', 'helpCategory', 'message'] as const).filter(\n        field => !hideFields.includes(field),\n      ),\n    [hideFields],\n  );\n  const rescue = useFormRescue({\n    formId: rescueFormId,\n    fieldNames: rescueFieldNames,\n    getSignals,\n    onRestore: values => {\n      for (const field of rescueFieldNames) {\n        const value = values[field];\n        if (value && !getValues(field)) setValue(field, value);\n      }\n    },\n  });\n  useEffect(() => {\n    const subscription = watch((values, { name }) => rescue.track(values, name));\n    return () => subscription.unsubscribe();\n  }, [watch, rescue]);\n\n  const handleFormSubmit = async (data: ContactFormData) => {\n    if (isSubmitting) return;\n    if (attachmentsEnabled && attachments.hasInflightUploads) return;\n    try {\n      const payload = { ...data, ...(rdtCid && { rdt_cid: rdtCid }), ...getSignals(), ...rescue.submitFields() };\n      const readyAttachments = attachmentsEnabled ? attachments.readyAttachments : [];\n      if (onCustomSubmit) {\n        setCustomSubmitting(true);\n        try {\n          await onCustomSubmit(payload, readyAttachments);\n        } finally {\n          setCustomSubmitting(false);\n        }\n      } else {\n        await builtInSubmission.submit(payload);\n      }\n      rescue.complete();\n      onSubmitSuccess?.();\n      reset();\n      resetSignals();\n      if (attachmentsEnabled) attachments.clear();\n    } catch {\n      // Error toast is owned by the active flow:\n      //  - built-in: `useContactSubmission` toasts inside `submit()`.\n      //  - custom:   the caller toasts inside `onCustomSubmit`.\n      // Either way we swallow here so a thrown error doesn't crash the\n      // form tree (react-hook-form's onSubmit handler rejects upward).\n    }\n  };\n\n  const showName = !hideFields.includes('name');\n  const showEmail = !hideFields.includes('email');\n  const showNameEmailRow = showName || showEmail;\n  const showCompanySize = !hideFields.includes('companySize');\n  const showReferralSource = !hideFields.includes('referralSource');\n  const showHelpCategory = !hideFields.includes('helpCategory');\n  const showMessage = !hideFields.includes('message');\n\n  return (\n    <div\n      className={`flex h-full flex-col ${!noBorder ? 'rounded-2xl border border-ods-border md:rounded-3xl' : ''} ${!noPadding ? 'p-6 md:p-8 lg:p-10' : ''}`}\n    >\n      {(title || subtitle) && (\n        <div className=\"mb-6 md:mb-8\">\n          {title && <h2 className={`${SECTION_HEADING_CLASS} mb-3 md:mb-4`}>{title}</h2>}\n          {subtitle && <p className=\"text-ods-text-primary text-h4\">{subtitle}</p>}\n        </div>\n      )}\n\n      <form\n        onSubmit={handleSubmit(handleFormSubmit, validationErrors => {\n          // When validation fails on a HIDDEN field (e.g. ticket form\n          // hides name/email/helpCategory and seeds them via\n          // `defaultValues`), there's no visible error UI for the user\n          // — the submit button just appears dead. Log so the broken\n          // defaultValues wiring is at least discoverable in DevTools.\n          console.warn(\n            '[ContactForm] submit blocked by validation:',\n            Object.fromEntries(Object.entries(validationErrors).map(([k, v]) => [k, v?.message ?? v])),\n          );\n        })}\n        className=\"flex flex-grow flex-col space-y-4 md:space-y-6\"\n        {...HUBSPOT_DO_NOT_COLLECT_FORM_PROPS}\n      >\n        {/* Hidden inputs for fields that are required by `ContactSchema`\n            but suppressed from the visible UI via `hideFields`. Without\n            these, `register('name')` never runs, react-hook-form skips\n            the field at submit time, and Zod's required-string check\n            fails silently — the user clicks Submit and NOTHING visible\n            happens (no error, no network call). The caller-supplied\n            `defaultValues` seed the values; the hidden inputs just tell\n            RHF to include them in the submit payload. */}\n        {!showName && <input type=\"hidden\" {...register('name')} />}\n        {!showEmail && <input type=\"hidden\" {...register('email')} />}\n        {!showHelpCategory && <input type=\"hidden\" {...register('helpCategory')} />}\n        {!showMessage && <input type=\"hidden\" {...register('message')} />}\n\n        {/* Invisible honeypot — real users never fill it; bots that fill every field trip it. */}\n        <HoneypotField {...honeypotInputProps} />\n\n        {/* Extra top field (e.g. Subject for ticket forms). Rendered\n            outside the schema-driven layout so the caller fully owns\n            label / placeholder / state. */}\n        {extraTopField}\n\n        {showNameEmailRow && (\n          <div className=\"grid grid-cols-1 gap-4 md:grid-cols-2 md:gap-6\">\n            {showName && (\n              <div className=\"flex flex-col\">\n                <Label htmlFor=\"name\">\n                  Your Name\n                  <RequiredMark />\n                </Label>\n                <Input\n                  id=\"name\"\n                  type=\"text\"\n                  {...register('name')}\n                  placeholder=\"Jane Doe\"\n                  aria-invalid={!!errors.name}\n                  aria-required\n                  aria-describedby=\"name-error\"\n                  className=\"h-12 border-ods-border bg-ods-card px-3 text-ods-text-primary placeholder-ods-text-secondary\"\n                />\n                {errors.name && (\n                  <span id=\"name-error\" className=\"mt-1 text-ods-error text-h6\">\n                    {errors.name.message}\n                  </span>\n                )}\n              </div>\n            )}\n            {showEmail && (\n              <div className=\"flex flex-col\">\n                <Label htmlFor=\"email\">\n                  Email\n                  <RequiredMark />\n                </Label>\n                <Input\n                  id=\"email\"\n                  type=\"email\"\n                  {...register('email')}\n                  placeholder=\"jane@company.com\"\n                  aria-invalid={!!errors.email}\n                  aria-required\n                  aria-describedby=\"email-error\"\n                  className=\"h-12 border-ods-border bg-ods-card px-3 text-ods-text-primary placeholder-ods-text-secondary\"\n                />\n                {errors.email && (\n                  <span id=\"email-error\" className=\"mt-1 text-ods-error text-h6\">\n                    {errors.email.message}\n                  </span>\n                )}\n              </div>\n            )}\n          </div>\n        )}\n\n        {(showCompanySize || showReferralSource) && (\n          <div className=\"grid grid-cols-1 gap-4 md:grid-cols-2 md:gap-6\">\n            {showCompanySize && (\n              <div className=\"flex flex-col\">\n                <Label htmlFor=\"companySize\">Company Size</Label>\n                <Controller\n                  control={control}\n                  name=\"companySize\"\n                  render={({ field }) => (\n                    <Select onValueChange={field.onChange} defaultValue={field.value}>\n                      <SelectTrigger\n                        id=\"companySize\"\n                        aria-label=\"Company Size\"\n                        className=\"h-12 border-ods-border bg-ods-card px-3 text-ods-text-primary\"\n                      >\n                        <SelectValue placeholder=\"Select company size\" />\n                      </SelectTrigger>\n                      <SelectContent>\n                        {companySizeOptions.map(opt => (\n                          <SelectItem key={opt} value={opt}>\n                            {opt}\n                          </SelectItem>\n                        ))}\n                      </SelectContent>\n                    </Select>\n                  )}\n                />\n                {errors.companySize && (\n                  <span id=\"companySize-error\" className=\"mt-1 text-ods-error text-h6\">\n                    {errors.companySize.message}\n                  </span>\n                )}\n              </div>\n            )}\n            {showReferralSource && (\n              <div className=\"flex flex-col\">\n                <Label htmlFor=\"referralSource\">How did you hear about us?</Label>\n                <Controller\n                  control={control}\n                  name=\"referralSource\"\n                  render={({ field }) => (\n                    <Select onValueChange={field.onChange} defaultValue={field.value}>\n                      <SelectTrigger\n                        id=\"referralSource\"\n                        aria-label=\"Referral Source\"\n                        className=\"h-12 border-ods-border bg-ods-card px-3 text-ods-text-primary\"\n                      >\n                        <SelectValue placeholder=\"Select an option\" />\n                      </SelectTrigger>\n                      <SelectContent>\n                        {referralSourceOptions.map(opt => (\n                          <SelectItem key={opt} value={opt}>\n                            {opt}\n                          </SelectItem>\n                        ))}\n                      </SelectContent>\n                    </Select>\n                  )}\n                />\n                {errors.referralSource && (\n                  <span id=\"referralSource-error\" className=\"mt-1 text-ods-error text-h6\">\n                    {errors.referralSource.message}\n                  </span>\n                )}\n              </div>\n            )}\n          </div>\n        )}\n\n        {showHelpCategory && (\n          <div className=\"flex flex-col\">\n            <Label htmlFor=\"helpCategory\">\n              Choose your main interest\n              <RequiredMark />\n            </Label>\n            <Controller\n              control={control}\n              name=\"helpCategory\"\n              render={({ field }) => (\n                <Select onValueChange={field.onChange} defaultValue={field.value}>\n                  <SelectTrigger\n                    id=\"helpCategory\"\n                    aria-label=\"Help Category\"\n                    aria-required\n                    className=\"h-12 border-ods-border bg-ods-card px-3 text-ods-text-primary\"\n                  >\n                    <SelectValue placeholder=\"Choose your main interest\" />\n                  </SelectTrigger>\n                  <SelectContent>\n                    {helpCategoryOptions.map(opt => (\n                      <SelectItem key={opt} value={opt}>\n                        {opt}\n                      </SelectItem>\n                    ))}\n                  </SelectContent>\n                </Select>\n              )}\n            />\n            {errors.helpCategory && (\n              <span id=\"helpCategory-error\" className=\"mt-1 text-ods-error text-h6\">\n                {errors.helpCategory.message}\n              </span>\n            )}\n          </div>\n        )}\n\n        {showMessage && (\n          <div className=\"flex flex-grow flex-col\">\n            <Label htmlFor=\"message\">\n              Your Message\n              <RequiredMark />\n            </Label>\n            <Textarea\n              id=\"message\"\n              {...register('message')}\n              placeholder=\"Share your current challenges or questions about open-source alternatives...\"\n              aria-invalid={!!errors.message}\n              aria-required\n              aria-describedby=\"message-error\"\n              className=\"h-full flex-grow border-ods-border bg-ods-card text-ods-text-primary placeholder-ods-text-secondary\"\n            />\n            {errors.message && (\n              <span id=\"message-error\" className=\"mt-1 text-ods-error text-h6\">\n                {errors.message.message}\n              </span>\n            )}\n          </div>\n        )}\n\n        {/* Attachments — only renders when `attachmentsEnabled` is on.\n            Uses the SAME chip strip + add button + staging hook the\n            chat composer and ticket-drawer composer use, so the visual\n            chip styling + upload-progress UX are identical everywhere\n            attachments appear. */}\n        {attachmentsEnabled && (\n          <div className=\"flex flex-col gap-2\">\n            <ChatAttachmentChipStrip\n              attachments={attachments.attachments}\n              onRemove={attachments.removeAttachment}\n              disabled={isSubmitting}\n            />\n            <div className=\"flex items-center gap-2\">\n              <ChatAttachmentAddButton\n                attachmentsEnabled\n                attachmentsCount={attachments.attachments.length}\n                onAddFiles={attachments.addFiles}\n                disabled={isSubmitting}\n              />\n              <span className=\"text-ods-text-secondary text-h6\">Attach files (optional)</span>\n            </div>\n          </div>\n        )}\n\n        <div className=\"mt-auto flex w-full flex-col items-center justify-end gap-4 pt-2 md:flex-row md:gap-6\">\n          {footerText && <p className=\"text-center text-ods-text-secondary text-h6 md:text-left\">{footerText}</p>}\n          <Button\n            type=\"submit\"\n            loading={isSubmitting}\n            disabled={isSubmitting || isSuccess || (attachmentsEnabled && attachments.hasInflightUploads)}\n            variant={buttonVariant}\n            className={`w-full md:w-auto ${buttonClassName}`}\n          >\n            {isSuccess ? submitSuccessLabel : submitLabel}\n          </Button>\n        </div>\n      </form>\n    </div>\n  );\n}\n","import { z } from 'zod';\n\n// Dropdown option constants — re-exported by `<ContactForm>` consumers\n// that want to surface their own custom Select widgets keyed on the\n// same allowed-value set.\nexport const companySizeOptions = ['1-10', '11-50', '51-200', '201-500', '501-1000', '1001+'] as const;\n\nexport const referralSourceOptions = [\n  'Google',\n  'LinkedIn',\n  'Twitter/X',\n  'Reddit',\n  'Friend / Colleague',\n  'Other',\n] as const;\n\n// Default fallback options — used when the embedder doesn't supply\n// platform-specific help-category options via the `helpCategoryOptions`\n// prop on `<ContactForm>`.\nexport const defaultHelpCategoryOptions = [\n  'Open-Source Alternatives',\n  'Vendor Cost Reduction',\n  'MSP Best Practices',\n  'Partnerships',\n  'Press',\n  'Other',\n] as const;\n\n// Reusable LinkedIn URL validator — the single source of truth. Every\n// public form schema, every admin update schema, every HubSpot push\n// validator MUST reference this so validation rules cannot drift\n// across boundaries.\n//\n// Host validation parses the URL and checks the hostname suffix so an\n// adversarial input like `https://evil.com/linkedin.com/x` is rejected\n// (substring match would have accepted it — CodeQL alert\n// \"Incomplete URL substring sanitization\").\nexport const LinkedInUrlSchema = z\n  .string()\n  .url({ message: 'Please enter a valid LinkedIn URL' })\n  .refine(\n    url => {\n      try {\n        const host = new URL(url).hostname.toLowerCase();\n        return host === 'linkedin.com' || host.endsWith('.linkedin.com');\n      } catch {\n        return false;\n      }\n    },\n    {\n      message: 'Please enter a valid LinkedIn profile URL',\n    },\n  )\n  .optional()\n  .or(z.literal(''));\n\n/**\n * Base schema — fields shared by every contact-style form (main contact\n * form, TMCG join, data-room request, case-study pitch, etc.). Any\n * field that exists on a form but NOT on this schema is silently\n * stripped by `safeParse` — that's exactly the bug the LinkedIn field\n * hit historically.\n */\nexport const ContactBaseSchema = z.object({\n  name: z.string().min(2, { message: 'Name must be at least 2 characters' }).max(255, { message: 'Name is too long' }),\n  email: z.string().email({ message: 'Please enter a valid email address' }).max(255),\n  linkedin_url: LinkedInUrlSchema,\n  helpCategory: z\n    .string()\n    .min(1, { message: 'Please select what we can help you with' })\n    .max(255, { message: 'Help category is too long' }),\n  message: z\n    .string()\n    .min(10, { message: 'Message must be at least 10 characters' })\n    .max(5000, { message: 'Message is too long (5,000 character limit)' }),\n  rdt_cid: z.string().optional(),\n});\n\n// Public POST /api/contact validator — base + dropdown fields used by\n// the generic contact form. Other form-specific schemas extend\n// `ContactBaseSchema`.\nexport const ContactSchema = ContactBaseSchema.extend({\n  companySize: z\n    .string()\n    .optional()\n    .refine(val => !val || companySizeOptions.includes(val as (typeof companySizeOptions)[number]), {\n      message: 'Please select a valid company size',\n    }),\n  referralSource: z\n    .string()\n    .optional()\n    .refine(val => !val || referralSourceOptions.includes(val as (typeof referralSourceOptions)[number]), {\n      message: 'Please select a valid referral source',\n    }),\n});\n\nexport type ContactFormData = z.infer<typeof ContactSchema>;\n\nexport interface ContactApiResponse {\n  success: boolean;\n  error?: string;\n}\n"]}

package/dist/{chunk-Z6E45TJM.js → chunk-IG7M3XKX.js}

@@ -5,13 +5,13 @@ import {
 import {
   DeliveryRow,
   ListEmptyState
-} from "./chunk-PWPYCJ33.js";
+} from "./chunk-P4GUIOLP.js";
 import {
   EmptyState
 } from "./chunk-5ONM3FHQ.js";
 import {
   DetailPageSkeleton
-} from "./chunk-IBGHJLNT.js";
+} from "./chunk-OGOMAK7B.js";
 import {
   useSelfFetch
 } from "./chunk-KKSSA4CS.js";
@@ -30,11 +30,11 @@ import {
   RichMarkdownRenderer,
   devSectionAnchorId,
   resolveContentHref
-} from "./chunk-42OVTTOM.js";
+} from "./chunk-UMTXGEPU.js";
 import {
   useHumanitySignals,
   useScrollToHash
-} from "./chunk-3PVOF3IB.js";
+} from "./chunk-UTHZ7DLN.js";
 import {
   contentFetch,
   pageCount,
@@ -1373,4 +1373,4 @@ export {
   useLegalDocs,
   LegalDocumentPage
 };
-//# sourceMappingURL=chunk-Z6E45TJM.js.map
+//# sourceMappingURL=chunk-IG7M3XKX.js.map

package/dist/{chunk-EKABOXNB.js → chunk-II6ABVLK.js}

@@ -1,7 +1,7 @@
 "use client";
 import {
   SearchInput
-} from "./chunk-42OVTTOM.js";
+} from "./chunk-UMTXGEPU.js";
 import {
   contentFetch
 } from "./chunk-MT5A25AX.js";
@@ -370,4 +370,4 @@ export {
   resolveSearchResultAction,
   useDocSearch
 };
-//# sourceMappingURL=chunk-EKABOXNB.js.map
+//# sourceMappingURL=chunk-II6ABVLK.js.map

package/dist/{chunk-ZRIVCLPR.js → chunk-JD5TKRCU.js}

@@ -21,4 +21,4 @@ export {
   useEndpointsRuntime,
   useRequiredEndpointsRuntime
 };
-//# sourceMappingURL=chunk-ZRIVCLPR.js.map
+//# sourceMappingURL=chunk-JD5TKRCU.js.map

package/dist/chunk-JD5TKRCU.js.map

@@ -0,0 +1 @@
+{"version":3,"sources":["../src/contexts/endpoints-runtime-context.tsx"],"sourcesContent":["'use client';\n\n/**\n * Endpoints runtime — sibling of ChatRuntime. Carries the API path\n * literals consumed by oss-lib components/hooks/utils so a host\n * application can override them (e.g. when running behind a reverse\n * proxy as `user1.openframe.ai` → `/api/mingo-guide/*`).\n *\n * The hub mounts `<HubRuntimeProvider>` at root with the\n * canonical hub paths; an embedded app mounts its own provider with\n * remapped paths. The pattern mirrors ChatRuntimeContext exactly:\n *\n *   - `useEndpointsRuntime()` returns null when no provider is mounted.\n *     For optional consumers that should gracefully no-op without one.\n *   - `useRequiredEndpointsRuntime()` throws on missing provider — for\n *     hooks/components that cannot function without endpoints.\n *\n * IMPORTANT for embedders: memoize the value passed to\n * `<EndpointsRuntimeContext.Provider value={...}>` (e.g. React.useMemo).\n * Reference changes invalidate downstream effect dependency arrays and\n * trigger unnecessary re-fetches.\n */\n\nimport { createContext, useContext } from 'react';\n\nexport interface EndpointsRuntime {\n  /** GET active announcement (used by `<AnnouncementBar>` mount fetch + refocus revalidation). */\n  announcementsUrl: string;\n  accessCode: {\n    /** POST validate access code. */\n    validateUrl: string;\n    /** POST consume / redeem access code after registration. */\n    consumeUrl: string;\n  };\n  /** POST contact-form submission. */\n  contactUrl: string;\n  /** Base of the host's form-rescue draft endpoints: `POST <base>` saves a\n   *  half-filled public form (upsert by `attempt_id`), `GET <base>/resume/<token>` reads one\n   *  back for a resume link (`useFormRescue`). OPTIONAL: a host without them\n   *  omits it and forms keep only this device's local draft. */\n  formDraftsUrl?: string;\n  /** GET base of the host's private-storage view proxy\n   *  (`<base>/<bucket>/<object>`). `ClaudeEmbed` derives artifact mirror\n   *  urls under it (`<base>/design-briefs/<uuid>.html`). OPTIONAL: a host\n   *  without the proxy simply omits it and claude embeds fall back to\n   *  claude.ai — no probing happens. */\n  storageViewBaseUrl?: string;\n}\n\nexport const EndpointsRuntimeContext = createContext<EndpointsRuntime | null>(null);\n\n/**\n * Optional read — returns null when no provider is mounted. Use for\n * surfaces that should silently skip the fetch (e.g. announcement\n * polling on a page rendered outside the provider tree).\n */\nexport function useEndpointsRuntime(): EndpointsRuntime | null {\n  return useContext(EndpointsRuntimeContext);\n}\n\n/**\n * Strict variant — throws on missing provider. Use for consumers that\n * cannot function without an endpoint (form submission, code\n * validation). In tests/Storybook, wrap with the hub's\n * `<HubRuntimeProvider>` or a stub\n * `<EndpointsRuntimeContext.Provider value={mockedEndpoints}>`.\n */\nexport function useRequiredEndpointsRuntime(): EndpointsRuntime {\n  const v = useContext(EndpointsRuntimeContext);\n  if (!v) {\n    throw new Error(\n      '[endpoints-runtime] hook called outside an <EndpointsRuntimeContext.Provider>. ' +\n        'Hub: mount <HubRuntimeProvider> in your providers tree. ' +\n        'Embedded app: mount your own provider with proxied URLs at the tree root. ' +\n        'Tests/Storybook: wrap render() in <EndpointsRuntimeContext.Provider value={mocked}>.',\n    );\n  }\n  return v;\n}\n"],"mappings":";;;AAuBA,SAAS,eAAe,kBAAkB;AA0BnC,IAAM,0BAA0B,cAAuC,IAAI;AAO3E,SAAS,sBAA+C;AAC7D,SAAO,WAAW,uBAAuB;AAC3C;AASO,SAAS,8BAAgD;AAC9D,QAAM,IAAI,WAAW,uBAAuB;AAC5C,MAAI,CAAC,GAAG;AACN,UAAM,IAAI;AAAA,MACR;AAAA,IAIF;AAAA,EACF;AACA,SAAO;AACT;","names":[]}

package/dist/{chunk-SNWAN52K.cjs → chunk-K365MY6G.cjs}

@@ -1,7 +1,7 @@
 "use strict";Object.defineProperty(exports, "__esModule", {value: true}); function _interopRequireDefault(obj) { return obj && obj.__esModule ? obj : { default: obj }; } function _nullishCoalesce(lhs, rhsFn) { if (lhs != null) { return lhs; } else { return rhsFn(); } } function _optionalChain(ops) { let lastAccessLHS = undefined; let value = ops[0]; let i = 1; while (i < ops.length) { const op = ops[i]; const fn = ops[i + 1]; i += 2; if ((op === 'optionalAccess' || op === 'optionalCall') && value == null) { return undefined; } if (op === 'access' || op === 'optionalAccess') { lastAccessLHS = value; value = fn(value); } else if (op === 'call' || op === 'optionalCall') { value = fn((...args) => value.call(lastAccessLHS, ...args)); lastAccessLHS = undefined; } } return value; }"use client";
 
 
-var _chunkHVEX4BSCcjs = require('./chunk-HVEX4BSC.cjs');
+var _chunkHJ532KQRcjs = require('./chunk-HJ532KQR.cjs');
 
 
 var _chunk3UDBK2YGcjs = require('./chunk-3UDBK2YG.cjs');
@@ -160,7 +160,7 @@ function TicketLiveProvider({ children, enabled = true }) {
   _react2.default.useEffect(() => {
     if (!streamEnabled) return void 0;
     if (typeof window === "undefined") return void 0;
-    subscriptionRef.current = _chunkHVEX4BSCcjs.createSseSubscription.call(void 0, {
+    subscriptionRef.current = _chunkHJ532KQRcjs.createSseSubscription.call(void 0, {
       url: streamUrl,
       onEvent: (name, data) => handlersRef.current.onEvent(name, data),
       onStatusChange: (status) => handlersRef.current.onStatus(status),
@@ -275,4 +275,4 @@ var TOAST_COPY = {
 
 
 exports.useOptionalTicketLive = useOptionalTicketLive; exports.useTicketLive = useTicketLive; exports.TicketLiveProvider = TicketLiveProvider; exports.isOptimistic = isOptimistic; exports.TICKET_TEXT_MAX_CHARS = TICKET_TEXT_MAX_CHARS; exports.TICKET_MARK_READ_DEBOUNCE_MS = TICKET_MARK_READ_DEBOUNCE_MS; exports.TOAST_COPY = TOAST_COPY;
-//# sourceMappingURL=chunk-SNWAN52K.cjs.map
+//# sourceMappingURL=chunk-K365MY6G.cjs.map

package/dist/{chunk-SNWAN52K.cjs.map → chunk-K365MY6G.cjs.map}

@@ -1 +1 @@
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client';\n\n/**\n * TicketLiveProvider — the ONE client home for support-ticket realtime.\n *\n * DOMAIN logic only — connection lifecycle (subscribed-confirm, server\n * retry grace, failed-reconnect pacing, hidden-tab suspend/resume) is\n * owned entirely by the common SSE client (`createSseSubscription`);\n * this provider consumes its consolidated `onConnectedChange` signal.\n *\n * Owns:\n *   - the unread summary — delivered EXCLUSIVELY by the stream\n *     (`ticket-summary` frames on connect + debounced after events) and\n *     by `ticket-read` responses. The client holds NO summary fetch\n *     path: resync-on-(re)connect is served by the SERVER (every\n *     connect pushes a fresh summary);\n *   - query invalidation on events (list + open drawer refresh live);\n *   - `markRead` with local write-through zeroing for 0-latency,\n *     reconciled by the response's server-computed summary;\n *   - the ticket-contract `no-stream` (204) retry policy.\n *\n * There is NO polling anywhere and NO summary endpoint. Hosts whose\n * stream endpoint 404s (terminal) or is absent get no unread indication\n * — the indication IS a realtime feature.\n *\n * Invalidation semantics on events — deliberately `invalidateQueries`,\n * NOT `setQueryData` patches: the ticket hooks run `gcTime: 0`, so\n * there is usually no cache entry to patch, and `TicketsCacheSlot`\n * shape rules apply when there is.\n */\n\nimport { useQueryClient } from '@tanstack/react-query';\nimport React from 'react';\nimport { useChatRuntime } from '../../contexts/chat-runtime-context';\nimport { embedAuthedFetch } from '../../utils/embed-authed-fetch';\nimport { createSseSubscription, type SseSubscription, type SseTransportStatus } from '../../utils/sse-subscription';\nimport { useChatIdentity } from '../chat/hooks/use-chat-identity';\nimport type { TicketMessageStreamData, TicketStreamEvent, TicketUnreadSummary } from './types';\n\n// Ticket realtime is its OWN api surface — deliberately NOT under\n// `/api/chat/agent/*` (that prefix is the chat agent's tool surface;\n// ticket streaming/read-receipts are unrelated to chat).\nconst TICKET_STREAM_ENDPOINT = '/api/tickets/stream';\nconst TICKET_READ_ENDPOINT = '/api/tickets/read';\n\nconst EMPTY_SUMMARY: TicketUnreadSummary = { totalUnread: 0, tickets: {}, latestUnreadAt: {} };\n\n/** ISO stamps can carry mixed timezone offsets (server `+00:00` vs an\n *  optimistic local `Z`) — lexicographic string comparison mis-orders\n *  those, so every stamp comparison goes through parsed epoch ms.\n *  Missing/unparseable stamps sort oldest. */\nconst stampMs = (stamp: string | null | undefined): number => {\n  if (!stamp) return 0;\n  const ms = Date.parse(stamp);\n  return Number.isNaN(ms) ? 0 : ms;\n};\n\n/** Trailing debounce for event-burst invalidations (an agent pasting 5\n *  messages must not fire 5 list refetches). */\nconst INVALIDATE_DEBOUNCE_MS = 1_500;\n\nexport interface TicketLiveContextValue {\n  /** Viewer has a resolved, non-anon chat identity. Surfaces (e.g. the\n   *  header cell) hide themselves when false — computed here so they\n   *  don't each spin up their own identity resolution. */\n  authed: boolean;\n  /** Realtime-subscribed (server-confirmed), not merely HTTP-open. */\n  connected: boolean;\n  /** Unread total across tickets — drives the header count badge. */\n  unreadTotal: number;\n  /** Per-ticket unread counts (missing key = 0) — drives row dots.\n   *  The currently-open ticket is masked to 0. */\n  unreadByTicket: Record<string, number>;\n  /** The ticket with the NEWEST unread reply (open ticket excluded) —\n   *  the header cell routes to it via the SSOT deep link\n   *  (`buildTicketOpenHref`). Null when nothing is unread. */\n  nextUnreadTicketId: string | null;\n  /** Mark a ticket read: POSTs the receipt, zeroes the ticket locally\n   *  (0-latency), then applies the response's server-computed summary. */\n  markRead: (ticketExternalId: string) => Promise<void>;\n  /** Drawer open/close registration — suppresses unread bumps for the\n   *  open ticket and masks it in the derived map. */\n  setOpenTicketId: (ticketExternalId: string | null) => void;\n  /** Hint that the viewer just created a ticket — reconnects the stream\n   *  (fresh ownership set + fresh server-pushed summary). */\n  notifyTicketCreated: () => void;\n}\n\nconst TicketLiveContext = React.createContext<TicketLiveContextValue | null>(null);\n\nexport function useOptionalTicketLive(): TicketLiveContextValue | null {\n  return React.useContext(TicketLiveContext);\n}\n\nexport function useTicketLive(): TicketLiveContextValue {\n  const ctx = React.useContext(TicketLiveContext);\n  if (!ctx) {\n    throw new Error('useTicketLive must be used within <TicketLiveProvider>');\n  }\n  return ctx;\n}\n\nfunction isTicketMessageData(value: unknown): value is TicketMessageStreamData {\n  return (\n    typeof value === 'object' &&\n    value !== null &&\n    typeof (value as TicketMessageStreamData).ticket_external_id === 'string'\n  );\n}\n\nfunction isSummaryData(value: unknown): value is TicketUnreadSummary {\n  return (\n    typeof value === 'object' &&\n    value !== null &&\n    typeof (value as TicketUnreadSummary).totalUnread === 'number' &&\n    typeof (value as TicketUnreadSummary).tickets === 'object'\n  );\n}\n\nexport interface TicketLiveProviderProps {\n  children: React.ReactNode;\n  /**\n   * Whether ticket realtime is available to this host at all (feature flag,\n   * session, entitlement). `false` provides NO context — `useOptionalTicketLive()`\n   * reads `null`, `useTicketLive()` throws, and no identity or stream request is\n   * made: byte-for-byte what a host got by not mounting this at all.\n   *\n   * It exists so a host never has to mount this CONDITIONALLY. A host that writes\n   * `enabled ? <TicketLiveProvider>{children}</TicketLiveProvider> : <>{children}</>`\n   * changes the element TYPE at that position the moment its flag answers, and React\n   * tears down and remounts everything below. In openframe-frontend that wrapper sat\n   * around the whole `AppLayout`, so every cold load remounted the app shell and the\n   * page under it — visibly, as a chat drawer opened by a deep link replaying its\n   * open animation. Mount it always and pass the answer here instead.\n   *\n   * One consequence of mounting it always: a `ChatRuntime` must be above it even\n   * while disabled. The identity resolver reads one unconditionally (Rules of\n   * Hooks) and throws without it; `enabled` gates the request, not the read.\n   */\n  enabled?: boolean;\n}\n\nexport function TicketLiveProvider({ children, enabled = true }: TicketLiveProviderProps) {\n  const runtime = useChatRuntime();\n  const identity = useChatIdentity(enabled);\n  const queryClient = useQueryClient();\n\n  const streamUrl = runtime?.endpoints.ticketStreamUrl ?? TICKET_STREAM_ENDPOINT;\n  const readUrl = runtime?.endpoints.ticketReadUrl ?? TICKET_READ_ENDPOINT;\n\n  // Gates the stream below (via `streamEnabled`) as well as every surface that\n  // reads `authed` — one predicate, so a disabled provider is also a silent one.\n  const authed = enabled && identity.authTier !== 'anon' && !!identity.user?.email;\n\n  const [connected, setConnected] = React.useState(false);\n  // The SINGLE unread source — written ONLY from server-computed\n  // summaries (stream frames + markRead responses) plus the two\n  // 0-latency optimistic writes (event bump, markRead zero), both\n  // reconciled by the next server summary.\n  const [summary, setSummary] = React.useState<TicketUnreadSummary>(EMPTY_SUMMARY);\n  // State + ref for the open drawer: state drives the derived map,\n  // the ref lets stream callbacks read it without re-subscribing.\n  const [openTicketIdState, setOpenTicketIdState] = React.useState<string | null>(null);\n  const openTicketIdRef = React.useRef<string | null>(null);\n\n  // ---- Debounced (trailing) invalidation of ticket queries on events ----\n  const pendingTicketIdsRef = React.useRef<Set<string>>(new Set());\n  const invalidateTimerRef = React.useRef<ReturnType<typeof setTimeout> | null>(null);\n  const flushInvalidations = React.useCallback(() => {\n    invalidateTimerRef.current = null;\n    const ids = Array.from(pendingTicketIdsRef.current);\n    pendingTicketIdsRef.current.clear();\n    void queryClient.invalidateQueries({ queryKey: ['tickets'] });\n    for (const id of ids) {\n      void queryClient.invalidateQueries({ queryKey: ['ticket-engagements', id] });\n    }\n  }, [queryClient]);\n  const scheduleInvalidation = React.useCallback(\n    (ticketId?: string) => {\n      if (ticketId) pendingTicketIdsRef.current.add(ticketId);\n      if (invalidateTimerRef.current) return;\n      invalidateTimerRef.current = setTimeout(flushInvalidations, INVALIDATE_DEBOUNCE_MS);\n    },\n    [flushInvalidations],\n  );\n\n  // ---- Optimistic unread writes (reconciled by server summaries) ----\n  const bumpUnread = React.useCallback((ticketId: string, createdAt?: string | null) => {\n    setSummary(prev => {\n      const stamp = createdAt ?? new Date().toISOString();\n      const existing = prev.latestUnreadAt[ticketId];\n      return {\n        totalUnread: prev.totalUnread + 1,\n        tickets: { ...prev.tickets, [ticketId]: (prev.tickets[ticketId] ?? 0) + 1 },\n        latestUnreadAt: {\n          ...prev.latestUnreadAt,\n          [ticketId]: existing && stampMs(existing) > stampMs(stamp) ? existing : stamp,\n        },\n      };\n    });\n  }, []);\n\n  const zeroUnread = React.useCallback((ticketId: string) => {\n    setSummary(prev => {\n      const current = prev.tickets[ticketId] ?? 0;\n      if (current === 0) return prev;\n      const tickets = { ...prev.tickets };\n      delete tickets[ticketId];\n      const latestUnreadAt = { ...prev.latestUnreadAt };\n      delete latestUnreadAt[ticketId];\n      return { totalUnread: Math.max(0, prev.totalUnread - current), tickets, latestUnreadAt };\n    });\n  }, []);\n\n  // ---- Stream lifecycle (owned by the SSE CLIENT — the provider only\n  // consumes its consolidated signals) ----\n  const subscriptionRef = React.useRef<SseSubscription | null>(null);\n  const noStreamRef = React.useRef(false);\n\n  // Stable handler refs so the subscription effect doesn't churn.\n  const handlersRef = React.useRef<{\n    onEvent: (eventName: string, data: unknown) => void;\n    onStatus: (status: SseTransportStatus) => void;\n    onConnected: (connected: boolean) => void;\n  }>({ onEvent: () => {}, onStatus: () => {}, onConnected: () => {} });\n\n  const handleConnected = (isConnected: boolean) => {\n    setConnected(isConnected);\n    if (isConnected) {\n      // Event-gap healing on every (re)connect: the SERVER pushes a\n      // fresh summary; the open drawer refetches through the ACL'd path.\n      const openId = openTicketIdRef.current;\n      if (openId) {\n        void queryClient.invalidateQueries({ queryKey: ['ticket-engagements', openId] });\n      }\n    }\n  };\n\n  const handleEvent = (eventName: string, data: unknown) => {\n    if (eventName === 'ticket-summary') {\n      const frame = data as TicketStreamEvent | null;\n      if (isSummaryData(frame?.data)) {\n        setSummary({\n          totalUnread: frame.data.totalUnread,\n          tickets: frame.data.tickets ?? {},\n          latestUnreadAt: frame.data.latestUnreadAt ?? {},\n        });\n      }\n      return;\n    }\n\n    if (eventName === 'ticket-resync') {\n      // Ownership gained / degraded payload — a fresh ticket-summary\n      // frame follows from the server; refresh the query surfaces.\n      scheduleInvalidation();\n      return;\n    }\n\n    if (eventName === 'ticket-status') {\n      // Meaningful ticket-row change (close/reopen/pipeline move). The\n      // server pushes an updated summary right after (closures count as\n      // unread server-side); here we just refresh the query surfaces so\n      // the status badge flips live.\n      const frame = data as TicketStreamEvent | null;\n      const ticketId = (frame?.data as { ticket_external_id?: string } | undefined)?.ticket_external_id;\n      scheduleInvalidation(ticketId);\n      return;\n    }\n\n    if (eventName === 'ticket-message') {\n      const frame = data as TicketStreamEvent | null;\n      const payload = frame?.data;\n      if (!isTicketMessageData(payload)) {\n        scheduleInvalidation();\n        return;\n      }\n      // Always invalidate (own replies from another tab render live);\n      // bump unread ONLY on the server-stamped predicate, and never for\n      // the ticket whose drawer is open. The server's debounced summary\n      // push reconciles moments later.\n      scheduleInvalidation(payload.ticket_external_id);\n      if (payload.countsAsUnread && payload.ticket_external_id !== openTicketIdRef.current) {\n        bumpUnread(payload.ticket_external_id, payload.hubspot_created_at);\n      }\n    }\n  };\n\n  const handleStatus = (status: SseTransportStatus) => {\n    // The client owns connection lifecycle (confirm timeout, server\n    // retry grace, failed-reconnect pacing, hidden-suspend). The only\n    // transport status with DOMAIN meaning is the ticket contract's\n    // `no-stream` (204 = zero owned tickets): remember it so a domain\n    // signal (own create_ticket, window focus) can retry.\n    if (status === 'open') noStreamRef.current = false;\n    if (status === 'no-stream') noStreamRef.current = true;\n  };\n\n  // Publish the three handlers into the stable ref. In an unconditional effect\n  // rather than in the render body: every caller is an SSE transport callback,\n  // which can only fire after a commit, and a render attempt React discards\n  // must not be able to leave a handler behind that closes over state the user\n  // never saw. Declared BEFORE the subscription effect so it is filled first\n  // in the same flush.\n  React.useEffect(() => {\n    handlersRef.current.onConnected = handleConnected;\n    handlersRef.current.onEvent = handleEvent;\n    handlersRef.current.onStatus = handleStatus;\n  });\n\n  // Mount/unmount of the subscription — gated on auth + a usable URL.\n  const streamEnabled = authed && !!streamUrl;\n  React.useEffect(() => {\n    if (!streamEnabled) return undefined;\n    if (typeof window === 'undefined') return undefined;\n\n    subscriptionRef.current = createSseSubscription({\n      url: streamUrl,\n      onEvent: (name, data) => handlersRef.current.onEvent(name, data),\n      onStatusChange: status => handlersRef.current.onStatus(status),\n      onConnectedChange: isConnected => handlersRef.current.onConnected(isConnected),\n      // Long-lived per-user stream: suspend while hidden (scale relief),\n      // resume + reconnect on visible/online — all inside the client.\n      pauseWhenHidden: true,\n    });\n\n    const retryIfIdle = () => {\n      // After a 204 (no-stream), a focus signal is the retry trigger.\n      if (noStreamRef.current) {\n        noStreamRef.current = false;\n        subscriptionRef.current?.reconnectNow();\n      }\n    };\n    window.addEventListener('focus', retryIfIdle);\n\n    return () => {\n      window.removeEventListener('focus', retryIfIdle);\n      if (invalidateTimerRef.current) {\n        clearTimeout(invalidateTimerRef.current);\n        invalidateTimerRef.current = null;\n      }\n      subscriptionRef.current?.close();\n      subscriptionRef.current = null;\n      setConnected(false);\n      setSummary(EMPTY_SUMMARY);\n    };\n    // handlersRef is stable; streamUrl/auth changes remount the stream.\n  }, [streamEnabled, streamUrl]);\n\n  // ---- Public API ----\n  const markRead = React.useCallback(\n    async (ticketExternalId: string) => {\n      try {\n        const response = await embedAuthedFetch(readUrl, {\n          method: 'POST',\n          body: JSON.stringify({ ticket_id: ticketExternalId }),\n        });\n        if (!response.ok) return;\n        // 0-latency local zero, then reconcile with the response's\n        // server-computed summary (THE truth — includes closure\n        // accounting and other tickets).\n        zeroUnread(ticketExternalId);\n        const body = (await response.json().catch(() => null)) as { summary?: TicketUnreadSummary } | null;\n        if (isSummaryData(body?.summary)) {\n          setSummary({\n            totalUnread: body.summary.totalUnread,\n            tickets: body.summary.tickets ?? {},\n            latestUnreadAt: body.summary.latestUnreadAt ?? {},\n          });\n        }\n      } catch {\n        // Non-fatal — the receipt lands on the next markRead; unread\n        // state reconciles via the next server summary push.\n      }\n    },\n    [readUrl, zeroUnread],\n  );\n\n  const setOpenTicketId = React.useCallback((ticketExternalId: string | null) => {\n    openTicketIdRef.current = ticketExternalId;\n    setOpenTicketIdState(ticketExternalId);\n  }, []);\n\n  const notifyTicketCreated = React.useCallback(() => {\n    // Fresh connect → fresh ownership set + fresh server summary\n    // (covers both the no-stream 204 wait state and an already-live\n    // stream whose set predates the new ticket).\n    noStreamRef.current = false;\n    subscriptionRef.current?.reconnectNow();\n  }, []);\n\n  // Derived unread map — open ticket masked to 0 so a server summary\n  // landing inside the markRead debounce window can't transiently\n  // re-badge it.\n  const value = React.useMemo<TicketLiveContextValue>(() => {\n    let unreadByTicket = summary.tickets;\n    let unreadTotal = summary.totalUnread;\n    if (openTicketIdState && unreadByTicket[openTicketIdState]) {\n      const masked = unreadByTicket[openTicketIdState];\n      unreadByTicket = { ...unreadByTicket };\n      delete unreadByTicket[openTicketIdState];\n      unreadTotal = Math.max(0, unreadTotal - masked);\n    }\n    // Ticket with the NEWEST unread reply (compared as parsed epoch ms\n    // via `stampMs` — mixed timezone offsets break string ordering) —\n    // header cell routes there. Falls back to any unread key if a\n    // timestamp is missing.\n    let nextUnreadTicketId: string | null = null;\n    let nextStampMs = 0;\n    for (const id of Object.keys(unreadByTicket)) {\n      const ms = stampMs(summary.latestUnreadAt[id]);\n      if (nextUnreadTicketId === null || ms > nextStampMs) {\n        nextUnreadTicketId = id;\n        nextStampMs = ms;\n      }\n    }\n    return {\n      authed,\n      connected,\n      unreadTotal,\n      unreadByTicket,\n      nextUnreadTicketId,\n      markRead,\n      setOpenTicketId,\n      notifyTicketCreated,\n    };\n  }, [summary, authed, connected, openTicketIdState, markRead, setOpenTicketId, notifyTicketCreated]);\n\n  return <TicketLiveContext.Provider value={enabled ? value : null}>{children}</TicketLiveContext.Provider>;\n}\n","/**\n * Wire shape of a row returned by `POST /api/chat/agent/find-ticket`.\n * Mirrors the executor's projection at `lib/data/hubspot-tools.ts`\n * (`FIND_TICKET_SELECT` / `FindTicketResult`).\n *\n * Cross-repo duplication is INTENTIONAL: this lib ships independently\n * of the hub, so we can't import `FindTicketResult` from\n * `hubspot-tools.ts` directly. If the server adds a column to\n * `FIND_TICKET_SELECT`, also add it here. The smoke test in §F of the\n * plan covers the happy path; a wire-contract test belongs in the hub.\n *\n * `find-ticket` returns `customer_emails: string[]` (jsonb array), NOT\n * a single `customer_email`. The list is server-self-scoped to the\n * caller's session email; the array is exposed for admin/staff\n * surfaces, which the ticket center doesn't render.\n */\nexport interface TicketData {\n  id: string;\n  /** HubSpot ticket id (display number, e.g. \"1234\"). */\n  external_id: string;\n  subject: string | null;\n  /** Short (≤400 char) HTML-stripped preview of the ticket body —\n   *  used for the list-card subtitle when needed. */\n  preview: string | null;\n  /** Longer (≤4k char) sanitized body. INCLUDES every appended\n   *  `content_addendum` comment because the `update_ticket` executor\n   *  reads + re-writes the `content` property server-side with a\n   *  `---` separator. Render this in the drawer's description block\n   *  and the user sees both the original message + every comment they\n   *  (or staff) added. */\n  body: string | null;\n  /** Canonical OPEN | CLOSED (HubSpot pipeline derived). */\n  status: string | null;\n  /** Human label like \"New\" / \"Working on it\" / \"Waiting on contact\" /\n   *  \"Closed\". Drives the badge text; canonical status drives color. */\n  pipeline_stage_label: string | null;\n  clickup_task_id: string | null;\n  /** Snapshot of the linked ClickUp delivery task — populated server-side\n   *  via the `clickup_tasks` mirror when `clickup_task_id` is set. Drives\n   *  the \"Linked delivery\" card surface on the ticket drawer (status\n   *  badge + ClickUp deep link). `null` when no link OR the ClickUp row\n   *  was deleted / not yet synced. */\n  clickup: TicketClickupSummary | null;\n  priority: string | null;\n  customer_emails: string[];\n  customer_company: string | null;\n  /** HubSpot contact's display name. Drives the customer attribution\n   *  on the drawer when the viewer is NOT the customer themselves\n   *  (admin browsing / multi-contact second viewer). Conversations\n   *  API messages don't carry per-message sender info on Custom\n   *  Channels, so this is the only reliable source for \"what's the\n   *  customer's name.\" */\n  customer_name: string | null;\n  /** HubSpot owner id of the agent assigned to this ticket. Carried as\n   *  raw id for debugging; rendering goes through `assignedOwner`. Null\n   *  when unassigned. */\n  assigned_to: string | null;\n  /** Resolved assigned-owner profile — name + email + avatar. Populated\n   *  server-side via `attachOwnerProfiles` which joins through the\n   *  `hubspot_owners` mirror to `profiles` by email. Drives the\n   *  \"Assigned to\" attribution in the drawer header. Null when\n   *  unassigned OR the owner couldn't be resolved (rare — only when\n   *  the agent was deleted from HubSpot between the ticket update and\n   *  the next owners reconcile). */\n  assignedOwner: TicketAssignedOwner | null;\n  hubspot_updated_at: string;\n}\n\n/** Resolved profile of a ticket's assigned agent — surfaced in the\n *  drawer header. Subset of the server's `MirroredOwnerProfile`\n *  trimmed to just the rendering fields. */\nexport interface TicketAssignedOwner {\n  name: string | null;\n  email: string | null;\n  avatarUrl: string | null;\n}\n\n/** Compact projection of a linked ClickUp task — matches the server's\n *  `ClickupSummary` and aligns with `DeliveryItem` so the linked-card\n *  on a ticket can render through the same `DeliveryRow` primitive used\n *  on `/bug-fixes-and-enhancements`. */\nexport interface TicketClickupSummary {\n  /** ClickUp task external_id (e.g. \"86ad4e022\"). Used as the\n   *  `?focus=<id>` URL param to scroll the public delivery page to\n   *  this row. */\n  external_id: string;\n  title: string | null;\n  description: string | null;\n  /** ClickUp status name — e.g. \"complete\" / \"working\" / \"design approved\"\n   *  / \"waiting for release\". Used as the badge label. */\n  status: string | null;\n  /** ClickUp's per-status hex color (e.g. \"#008844\"). Forwarded to the\n   *  badge so colors match the ClickUp board exactly. */\n  status_color: string | null;\n  /** Bucket — `'backlog' | 'working' | 'complete' | 'unknown'`. Used as\n   *  a fallback when status_color is missing. */\n  status_category: string | null;\n  /** ClickUp custom item label (`'Bug'` / `'Request'`) — drives the\n   *  type badge (\"BUG-FIX\" / \"ENHANCEMENT\"). */\n  task_type: string | null;\n  custom_item_id: number | null;\n  /** Every ClickUp list the task is associated with. UI joins with \", \". */\n  list_names: string[];\n  /** Unix-ms timestamps so the row's \"ACTIVE X ago\" subtitle uses the\n   *  shared `getRelativeTime()` helper. */\n  date_opened: number | null;\n  date_updated: number | null;\n  date_closed: number | null;\n  /** Direct https://app.clickup.com/t/<id> deep link. Kept on the wire\n   *  for admin surfaces; the customer-facing linked card navigates\n   *  internally instead. */\n  clickup_url: string | null;\n  /** Composed server-side via the SAME `buildDevSectionUrl` helper the\n   *  chat-inline delivery card uses. Carries `?search=<id>` so the\n   *  delivery list filters to that single task on landing. */\n  delivery_href: string;\n  /** Target platform name for the host's `useNavLink` to decide\n   *  same-tab vs new-tab on cross-platform links. */\n  delivery_target_platform: string;\n  /** Release version label set by the delivery team, e.g. \"0.9\" / \"1.0\".\n   *  Shown beside the status when present. */\n  target_version: string | null;\n}\n\n/**\n * Optimistic placeholder a `submitTicket` call prepends to the list\n * BEFORE the server roundtrip resolves. Drawer is hidden until the\n * real id arrives. The wrapper destructures `_optimistic` before\n * forwarding to `<ChatTicketItem>` so the DOM doesn't see an unknown\n * prop.\n */\nexport interface OptimisticTicket extends TicketData {\n  _optimistic: true;\n}\n\nexport type AnyTicket = TicketData | OptimisticTicket;\n\nexport function isOptimistic(t: AnyTicket): t is OptimisticTicket {\n  return (t as OptimisticTicket)._optimistic === true;\n}\n\n/**\n * Shape of a single `['tickets', …]` TanStack-Query cache slot.\n * Mirrors `FindTicketResponse` in `hooks/use-tickets-list.ts` — kept\n * here because the cache-mutation call sites in `useTicketActions` and\n * `<HelpCenterList>` would otherwise have to redeclare the shape inline.\n *\n * A 2026-05-29 prod regression (`t.map is not a function` on\n * close/reopen) was caused by assuming the cache held a bare\n * `TicketData[]` instead of this wrapper — every helper that calls\n * `queryClient.setQueriesData` / `getQueriesData` on `['tickets']`\n * MUST type the value through this shape and project / reassemble\n * `tickets` explicitly.\n */\nexport interface TicketsCacheSlot {\n  tickets?: TicketData[];\n  count?: number;\n  totalCount?: number;\n  page?: number;\n  pageSize?: number;\n  totalPages?: number;\n  scope?: 'self' | 'all';\n}\n\n/**\n * Stable server-side error codes the ticket-action helpers route\n * through `mapTicketActionError`. Anything else is treated as a generic\n * server error.\n *\n * Reply-specific codes (`HUBSPOT_5XX` / `HUBSPOT_400_VALIDATION` /\n * `HUBSPOT_404_THREAD` / `HUBSPOT_REPLY_UNKNOWN`) drive the drawer\n * banner that appears above the composer when a customer reply fails.\n * Distinct from `HUBSPOT_DISCONNECTED` (whole-system) and\n * `TICKET_NOT_FOUND` (terminal-row) — the reply codes are per-attempt\n * + retryable except for `HUBSPOT_404_THREAD`.\n */\nexport type TicketActionErrorCode =\n  | 'PROPOSAL_NOT_CLAIMABLE'\n  | 'TICKET_NOT_FOUND'\n  | 'TICKET_OWNERSHIP_DENIED'\n  | 'HUBSPOT_DISCONNECTED'\n  | 'RATE_LIMITED'\n  | 'INVALID_TOOL_ARGS'\n  | 'HUBSPOT_5XX'\n  | 'HUBSPOT_400_VALIDATION'\n  | 'HUBSPOT_404_THREAD'\n  | 'HUBSPOT_REPLY_UNKNOWN'\n  | 'UNKNOWN';\n\nexport interface MappedTicketActionError {\n  code: TicketActionErrorCode;\n  /** Human-readable copy safe to show in a toast. */\n  message: string;\n  /** When true, the form should disable submit + show the\n   *  support-down banner. Set only for HUBSPOT_DISCONNECTED. */\n  supportSystemDown: boolean;\n  /** When true, the helper should remove the affected row optimistically\n   *  (TICKET_NOT_FOUND). */\n  removeRowFromCache: boolean;\n  /** Retry hint surfaced from a 429 response. Caller decides whether\n   *  to mention it in the toast. */\n  retryAfterSeconds?: number;\n}\n\n/**\n * Defensive client-side cap on ticket text (initial content + comment\n * addendums). HubSpot Note engagements accept more, but a 100KB paste\n * should fail fast at the UI rather than burning a server round-trip.\n * Both the open-ticket form and the per-row comment textarea import\n * this so a future server-side hardening only touches one place.\n */\nexport const TICKET_TEXT_MAX_CHARS = 5000;\n\n/**\n * Wire contract of the ticket live stream (`GET /api/chat/agent/\n * ticket-stream`, SSE). Producer (the hub route's `mapEvent`) imports\n * THIS type — same producer/consumer SSOT pattern as\n * `ConversationEngagementWire = TicketEngagement`. A schema drift here\n * would be a silent serialization bug; keep one named contract.\n *\n * Frames carry METADATA ONLY — never message bodies. Content is always\n * refetched through the ACL'd `list-engagements` path (one read path).\n *\n * Event names (`eventType`):\n *   - `ticket-message` — a message row landed in the mirror for one of\n *     the viewer's tickets. `data` carries the metadata.\n *   - `ticket-status`  — a MEANINGFUL ticket-row change (status /\n *     pipeline stage / closure) landed in the mirror. Server-side\n *     old-vs-new diffing drops no-op writes (sync stamps). Clients\n *     invalidate + refetch the summary (closures count as unread\n *     server-side via `closed_at` vs the read receipt).\n *   - `ticket-summary` — the server-computed `TicketUnreadSummary`.\n *     THE stream is the summary webservice: pushed on connect (server-\n *     side resync-on-reconnect) and re-pushed (debounced) after every\n *     delivered event. Clients hold NO summary fetch path.\n *   - `ticket-resync`  — degraded frame: something happened that the\n *     server couldn't fully describe (truncated Realtime payload, or\n *     the connection's ownership set just gained tickets). A fresh\n *     `ticket-summary` follows it; clients invalidate queries.\n *\n * The server also emits `status` frames (`subscribed` / `retrying` /\n * `reconnect_failed`) from the shared SSE utility — clients derive\n * `connected` from those, NOT from the HTTP stream being open.\n */\nexport type TicketStreamEventType = 'ticket-message' | 'ticket-status' | 'ticket-summary' | 'ticket-resync';\n\n/** Metadata payload of a `ticket-message` frame. */\nexport type TicketMessageStreamData = {\n  ticket_external_id: string;\n  /** Mirror row's HubSpot message id. */\n  message_id: string;\n  /** Server-stamped via the same direction predicate the wire mapper\n   *  uses. Clients never re-derive author classification. */\n  authorRole: 'customer' | 'support';\n  /** Server-stamped via the visibility+direction unread predicate\n   *  (`countsAsUnread` in the hub's conversations DAL). ONLY frames\n   *  with `true` may bump client-side unread state. */\n  countsAsUnread: boolean;\n  hubspot_created_at: string | null;\n};\n\n/** Metadata payload of a `ticket-status` frame. */\nexport type TicketStatusStreamData = {\n  ticket_external_id: string;\n  /** Canonical OPEN | CLOSED after the change. */\n  status: string | null;\n  pipeline_stage_label: string | null;\n  closed_at: string | null;\n};\n\nexport interface TicketStreamEvent {\n  eventType: TicketStreamEventType;\n  /** Human-readable label (SSE envelope compat) — clients ignore it. */\n  message: string;\n  /** `ticket-message` → TicketMessageStreamData; `ticket-status` →\n   *  TicketStatusStreamData; `ticket-summary` → TicketUnreadSummary;\n   *  absent on `ticket-resync`. */\n  data?: TicketMessageStreamData | TicketStatusStreamData | TicketUnreadSummary;\n}\n\n/**\n * The SINGLE unread source, delivered EXCLUSIVELY over the stream\n * (`ticket-summary` frames on connect + after events) and in\n * `ticket-read` responses. There is no summary fetch endpoint. Header\n * badge total AND per-row dots both read this via the\n * `TicketLiveProvider` map; missing keys mean 0.\n */\nexport type TicketUnreadSummary = {\n  totalUnread: number;\n  tickets: Record<string, number>;\n  /** ISO timestamp of the NEWEST unread message per ticket (same keys as\n   *  `tickets`). Drives \"route to the most recent update\" on the header\n   *  cell: the ticket with the max value here is `nextUnreadTicketId`. */\n  latestUnreadAt: Record<string, string>;\n};\n\n/**\n * Trailing debounce for `markRead` while the drawer is open and new\n * messages stream in — flushed on drawer close so a fast open/close\n * still persists the receipt. Named beside its sibling cadences so\n * every timing knob lives in one file.\n */\nexport const TICKET_MARK_READ_DEBOUNCE_MS = 2000;\n\n/**\n * Ticket deep-link SSOT — DEFINED in the server-safe param-keys module\n * (`utils/dev-sections/dev-section-param-keys.ts`, beside its sibling\n * `devSectionAnchorId`) because producers span both worlds: the hub's\n * SERVER-side chat-ref builder and the client header cell. Re-exported\n * here so ticket-surface consumers keep one import home.\n */\nexport { TICKET_OPEN_PARAM, buildTicketOpenHref } from '../../utils/dev-sections/dev-section-param-keys';\n\n/**\n * Centralized toast copy. Keep all wording here so QA / localization\n * can find every user-visible string in one file.\n */\nexport const TOAST_COPY = {\n  open_success: { title: 'Ticket opened', description: 'We received your message and will follow up shortly.' },\n  open_mirror_pending: { title: 'Ticket opened', description: 'Syncing — your ticket will appear momentarily.' },\n  close_success: { title: 'Ticket closed' },\n  reopen_success: { title: 'Ticket reopened' },\n  comment_success: { title: 'Comment added' },\n  attach_success: { title: 'Files attached' },\n  // Failure variants are constructed dynamically from MappedTicketActionError.\n} as const;\n"]}
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client';\n\n/**\n * TicketLiveProvider — the ONE client home for support-ticket realtime.\n *\n * DOMAIN logic only — connection lifecycle (subscribed-confirm, server\n * retry grace, failed-reconnect pacing, hidden-tab suspend/resume) is\n * owned entirely by the common SSE client (`createSseSubscription`);\n * this provider consumes its consolidated `onConnectedChange` signal.\n *\n * Owns:\n *   - the unread summary — delivered EXCLUSIVELY by the stream\n *     (`ticket-summary` frames on connect + debounced after events) and\n *     by `ticket-read` responses. The client holds NO summary fetch\n *     path: resync-on-(re)connect is served by the SERVER (every\n *     connect pushes a fresh summary);\n *   - query invalidation on events (list + open drawer refresh live);\n *   - `markRead` with local write-through zeroing for 0-latency,\n *     reconciled by the response's server-computed summary;\n *   - the ticket-contract `no-stream` (204) retry policy.\n *\n * There is NO polling anywhere and NO summary endpoint. Hosts whose\n * stream endpoint 404s (terminal) or is absent get no unread indication\n * — the indication IS a realtime feature.\n *\n * Invalidation semantics on events — deliberately `invalidateQueries`,\n * NOT `setQueryData` patches: the ticket hooks run `gcTime: 0`, so\n * there is usually no cache entry to patch, and `TicketsCacheSlot`\n * shape rules apply when there is.\n */\n\nimport { useQueryClient } from '@tanstack/react-query';\nimport React from 'react';\nimport { useChatRuntime } from '../../contexts/chat-runtime-context';\nimport { embedAuthedFetch } from '../../utils/embed-authed-fetch';\nimport { createSseSubscription, type SseSubscription, type SseTransportStatus } from '../../utils/sse-subscription';\nimport { useChatIdentity } from '../chat/hooks/use-chat-identity';\nimport type { TicketMessageStreamData, TicketStreamEvent, TicketUnreadSummary } from './types';\n\n// Ticket realtime is its OWN api surface — deliberately NOT under\n// `/api/chat/agent/*` (that prefix is the chat agent's tool surface;\n// ticket streaming/read-receipts are unrelated to chat).\nconst TICKET_STREAM_ENDPOINT = '/api/tickets/stream';\nconst TICKET_READ_ENDPOINT = '/api/tickets/read';\n\nconst EMPTY_SUMMARY: TicketUnreadSummary = { totalUnread: 0, tickets: {}, latestUnreadAt: {} };\n\n/** ISO stamps can carry mixed timezone offsets (server `+00:00` vs an\n *  optimistic local `Z`) — lexicographic string comparison mis-orders\n *  those, so every stamp comparison goes through parsed epoch ms.\n *  Missing/unparseable stamps sort oldest. */\nconst stampMs = (stamp: string | null | undefined): number => {\n  if (!stamp) return 0;\n  const ms = Date.parse(stamp);\n  return Number.isNaN(ms) ? 0 : ms;\n};\n\n/** Trailing debounce for event-burst invalidations (an agent pasting 5\n *  messages must not fire 5 list refetches). */\nconst INVALIDATE_DEBOUNCE_MS = 1_500;\n\nexport interface TicketLiveContextValue {\n  /** Viewer has a resolved, non-anon chat identity. Surfaces (e.g. the\n   *  header cell) hide themselves when false — computed here so they\n   *  don't each spin up their own identity resolution. */\n  authed: boolean;\n  /** Realtime-subscribed (server-confirmed), not merely HTTP-open. */\n  connected: boolean;\n  /** Unread total across tickets — drives the header count badge. */\n  unreadTotal: number;\n  /** Per-ticket unread counts (missing key = 0) — drives row dots.\n   *  The currently-open ticket is masked to 0. */\n  unreadByTicket: Record<string, number>;\n  /** The ticket with the NEWEST unread reply (open ticket excluded) —\n   *  the header cell routes to it via the SSOT deep link\n   *  (`buildTicketOpenHref`). Null when nothing is unread. */\n  nextUnreadTicketId: string | null;\n  /** Mark a ticket read: POSTs the receipt, zeroes the ticket locally\n   *  (0-latency), then applies the response's server-computed summary. */\n  markRead: (ticketExternalId: string) => Promise<void>;\n  /** Drawer open/close registration — suppresses unread bumps for the\n   *  open ticket and masks it in the derived map. */\n  setOpenTicketId: (ticketExternalId: string | null) => void;\n  /** Hint that the viewer just created a ticket — reconnects the stream\n   *  (fresh ownership set + fresh server-pushed summary). */\n  notifyTicketCreated: () => void;\n}\n\nconst TicketLiveContext = React.createContext<TicketLiveContextValue | null>(null);\n\nexport function useOptionalTicketLive(): TicketLiveContextValue | null {\n  return React.useContext(TicketLiveContext);\n}\n\nexport function useTicketLive(): TicketLiveContextValue {\n  const ctx = React.useContext(TicketLiveContext);\n  if (!ctx) {\n    throw new Error('useTicketLive must be used within <TicketLiveProvider>');\n  }\n  return ctx;\n}\n\nfunction isTicketMessageData(value: unknown): value is TicketMessageStreamData {\n  return (\n    typeof value === 'object' &&\n    value !== null &&\n    typeof (value as TicketMessageStreamData).ticket_external_id === 'string'\n  );\n}\n\nfunction isSummaryData(value: unknown): value is TicketUnreadSummary {\n  return (\n    typeof value === 'object' &&\n    value !== null &&\n    typeof (value as TicketUnreadSummary).totalUnread === 'number' &&\n    typeof (value as TicketUnreadSummary).tickets === 'object'\n  );\n}\n\nexport interface TicketLiveProviderProps {\n  children: React.ReactNode;\n  /**\n   * Whether ticket realtime is available to this host at all (feature flag,\n   * session, entitlement). `false` provides NO context — `useOptionalTicketLive()`\n   * reads `null`, `useTicketLive()` throws, and no identity or stream request is\n   * made: byte-for-byte what a host got by not mounting this at all.\n   *\n   * It exists so a host never has to mount this CONDITIONALLY. A host that writes\n   * `enabled ? <TicketLiveProvider>{children}</TicketLiveProvider> : <>{children}</>`\n   * changes the element TYPE at that position the moment its flag answers, and React\n   * tears down and remounts everything below. In openframe-frontend that wrapper sat\n   * around the whole `AppLayout`, so every cold load remounted the app shell and the\n   * page under it — visibly, as a chat drawer opened by a deep link replaying its\n   * open animation. Mount it always and pass the answer here instead.\n   *\n   * One consequence of mounting it always: a `ChatRuntime` must be above it even\n   * while disabled. The identity resolver reads one unconditionally (Rules of\n   * Hooks) and throws without it; `enabled` gates the request, not the read.\n   */\n  enabled?: boolean;\n}\n\nexport function TicketLiveProvider({ children, enabled = true }: TicketLiveProviderProps) {\n  const runtime = useChatRuntime();\n  const identity = useChatIdentity(enabled);\n  const queryClient = useQueryClient();\n\n  const streamUrl = runtime?.endpoints.ticketStreamUrl ?? TICKET_STREAM_ENDPOINT;\n  const readUrl = runtime?.endpoints.ticketReadUrl ?? TICKET_READ_ENDPOINT;\n\n  // Gates the stream below (via `streamEnabled`) as well as every surface that\n  // reads `authed` — one predicate, so a disabled provider is also a silent one.\n  const authed = enabled && identity.authTier !== 'anon' && !!identity.user?.email;\n\n  const [connected, setConnected] = React.useState(false);\n  // The SINGLE unread source — written ONLY from server-computed\n  // summaries (stream frames + markRead responses) plus the two\n  // 0-latency optimistic writes (event bump, markRead zero), both\n  // reconciled by the next server summary.\n  const [summary, setSummary] = React.useState<TicketUnreadSummary>(EMPTY_SUMMARY);\n  // State + ref for the open drawer: state drives the derived map,\n  // the ref lets stream callbacks read it without re-subscribing.\n  const [openTicketIdState, setOpenTicketIdState] = React.useState<string | null>(null);\n  const openTicketIdRef = React.useRef<string | null>(null);\n\n  // ---- Debounced (trailing) invalidation of ticket queries on events ----\n  const pendingTicketIdsRef = React.useRef<Set<string>>(new Set());\n  const invalidateTimerRef = React.useRef<ReturnType<typeof setTimeout> | null>(null);\n  const flushInvalidations = React.useCallback(() => {\n    invalidateTimerRef.current = null;\n    const ids = Array.from(pendingTicketIdsRef.current);\n    pendingTicketIdsRef.current.clear();\n    void queryClient.invalidateQueries({ queryKey: ['tickets'] });\n    for (const id of ids) {\n      void queryClient.invalidateQueries({ queryKey: ['ticket-engagements', id] });\n    }\n  }, [queryClient]);\n  const scheduleInvalidation = React.useCallback(\n    (ticketId?: string) => {\n      if (ticketId) pendingTicketIdsRef.current.add(ticketId);\n      if (invalidateTimerRef.current) return;\n      invalidateTimerRef.current = setTimeout(flushInvalidations, INVALIDATE_DEBOUNCE_MS);\n    },\n    [flushInvalidations],\n  );\n\n  // ---- Optimistic unread writes (reconciled by server summaries) ----\n  const bumpUnread = React.useCallback((ticketId: string, createdAt?: string | null) => {\n    setSummary(prev => {\n      const stamp = createdAt ?? new Date().toISOString();\n      const existing = prev.latestUnreadAt[ticketId];\n      return {\n        totalUnread: prev.totalUnread + 1,\n        tickets: { ...prev.tickets, [ticketId]: (prev.tickets[ticketId] ?? 0) + 1 },\n        latestUnreadAt: {\n          ...prev.latestUnreadAt,\n          [ticketId]: existing && stampMs(existing) > stampMs(stamp) ? existing : stamp,\n        },\n      };\n    });\n  }, []);\n\n  const zeroUnread = React.useCallback((ticketId: string) => {\n    setSummary(prev => {\n      const current = prev.tickets[ticketId] ?? 0;\n      if (current === 0) return prev;\n      const tickets = { ...prev.tickets };\n      delete tickets[ticketId];\n      const latestUnreadAt = { ...prev.latestUnreadAt };\n      delete latestUnreadAt[ticketId];\n      return { totalUnread: Math.max(0, prev.totalUnread - current), tickets, latestUnreadAt };\n    });\n  }, []);\n\n  // ---- Stream lifecycle (owned by the SSE CLIENT — the provider only\n  // consumes its consolidated signals) ----\n  const subscriptionRef = React.useRef<SseSubscription | null>(null);\n  const noStreamRef = React.useRef(false);\n\n  // Stable handler refs so the subscription effect doesn't churn.\n  const handlersRef = React.useRef<{\n    onEvent: (eventName: string, data: unknown) => void;\n    onStatus: (status: SseTransportStatus) => void;\n    onConnected: (connected: boolean) => void;\n  }>({ onEvent: () => {}, onStatus: () => {}, onConnected: () => {} });\n\n  const handleConnected = (isConnected: boolean) => {\n    setConnected(isConnected);\n    if (isConnected) {\n      // Event-gap healing on every (re)connect: the SERVER pushes a\n      // fresh summary; the open drawer refetches through the ACL'd path.\n      const openId = openTicketIdRef.current;\n      if (openId) {\n        void queryClient.invalidateQueries({ queryKey: ['ticket-engagements', openId] });\n      }\n    }\n  };\n\n  const handleEvent = (eventName: string, data: unknown) => {\n    if (eventName === 'ticket-summary') {\n      const frame = data as TicketStreamEvent | null;\n      if (isSummaryData(frame?.data)) {\n        setSummary({\n          totalUnread: frame.data.totalUnread,\n          tickets: frame.data.tickets ?? {},\n          latestUnreadAt: frame.data.latestUnreadAt ?? {},\n        });\n      }\n      return;\n    }\n\n    if (eventName === 'ticket-resync') {\n      // Ownership gained / degraded payload — a fresh ticket-summary\n      // frame follows from the server; refresh the query surfaces.\n      scheduleInvalidation();\n      return;\n    }\n\n    if (eventName === 'ticket-status') {\n      // Meaningful ticket-row change (close/reopen/pipeline move). The\n      // server pushes an updated summary right after (closures count as\n      // unread server-side); here we just refresh the query surfaces so\n      // the status badge flips live.\n      const frame = data as TicketStreamEvent | null;\n      const ticketId = (frame?.data as { ticket_external_id?: string } | undefined)?.ticket_external_id;\n      scheduleInvalidation(ticketId);\n      return;\n    }\n\n    if (eventName === 'ticket-message') {\n      const frame = data as TicketStreamEvent | null;\n      const payload = frame?.data;\n      if (!isTicketMessageData(payload)) {\n        scheduleInvalidation();\n        return;\n      }\n      // Always invalidate (own replies from another tab render live);\n      // bump unread ONLY on the server-stamped predicate, and never for\n      // the ticket whose drawer is open. The server's debounced summary\n      // push reconciles moments later.\n      scheduleInvalidation(payload.ticket_external_id);\n      if (payload.countsAsUnread && payload.ticket_external_id !== openTicketIdRef.current) {\n        bumpUnread(payload.ticket_external_id, payload.hubspot_created_at);\n      }\n    }\n  };\n\n  const handleStatus = (status: SseTransportStatus) => {\n    // The client owns connection lifecycle (confirm timeout, server\n    // retry grace, failed-reconnect pacing, hidden-suspend). The only\n    // transport status with DOMAIN meaning is the ticket contract's\n    // `no-stream` (204 = zero owned tickets): remember it so a domain\n    // signal (own create_ticket, window focus) can retry.\n    if (status === 'open') noStreamRef.current = false;\n    if (status === 'no-stream') noStreamRef.current = true;\n  };\n\n  // Publish the three handlers into the stable ref. In an unconditional effect\n  // rather than in the render body: every caller is an SSE transport callback,\n  // which can only fire after a commit, and a render attempt React discards\n  // must not be able to leave a handler behind that closes over state the user\n  // never saw. Declared BEFORE the subscription effect so it is filled first\n  // in the same flush.\n  React.useEffect(() => {\n    handlersRef.current.onConnected = handleConnected;\n    handlersRef.current.onEvent = handleEvent;\n    handlersRef.current.onStatus = handleStatus;\n  });\n\n  // Mount/unmount of the subscription — gated on auth + a usable URL.\n  const streamEnabled = authed && !!streamUrl;\n  React.useEffect(() => {\n    if (!streamEnabled) return undefined;\n    if (typeof window === 'undefined') return undefined;\n\n    subscriptionRef.current = createSseSubscription({\n      url: streamUrl,\n      onEvent: (name, data) => handlersRef.current.onEvent(name, data),\n      onStatusChange: status => handlersRef.current.onStatus(status),\n      onConnectedChange: isConnected => handlersRef.current.onConnected(isConnected),\n      // Long-lived per-user stream: suspend while hidden (scale relief),\n      // resume + reconnect on visible/online — all inside the client.\n      pauseWhenHidden: true,\n    });\n\n    const retryIfIdle = () => {\n      // After a 204 (no-stream), a focus signal is the retry trigger.\n      if (noStreamRef.current) {\n        noStreamRef.current = false;\n        subscriptionRef.current?.reconnectNow();\n      }\n    };\n    window.addEventListener('focus', retryIfIdle);\n\n    return () => {\n      window.removeEventListener('focus', retryIfIdle);\n      if (invalidateTimerRef.current) {\n        clearTimeout(invalidateTimerRef.current);\n        invalidateTimerRef.current = null;\n      }\n      subscriptionRef.current?.close();\n      subscriptionRef.current = null;\n      setConnected(false);\n      setSummary(EMPTY_SUMMARY);\n    };\n    // handlersRef is stable; streamUrl/auth changes remount the stream.\n  }, [streamEnabled, streamUrl]);\n\n  // ---- Public API ----\n  const markRead = React.useCallback(\n    async (ticketExternalId: string) => {\n      try {\n        const response = await embedAuthedFetch(readUrl, {\n          method: 'POST',\n          body: JSON.stringify({ ticket_id: ticketExternalId }),\n        });\n        if (!response.ok) return;\n        // 0-latency local zero, then reconcile with the response's\n        // server-computed summary (THE truth — includes closure\n        // accounting and other tickets).\n        zeroUnread(ticketExternalId);\n        const body = (await response.json().catch(() => null)) as { summary?: TicketUnreadSummary } | null;\n        if (isSummaryData(body?.summary)) {\n          setSummary({\n            totalUnread: body.summary.totalUnread,\n            tickets: body.summary.tickets ?? {},\n            latestUnreadAt: body.summary.latestUnreadAt ?? {},\n          });\n        }\n      } catch {\n        // Non-fatal — the receipt lands on the next markRead; unread\n        // state reconciles via the next server summary push.\n      }\n    },\n    [readUrl, zeroUnread],\n  );\n\n  const setOpenTicketId = React.useCallback((ticketExternalId: string | null) => {\n    openTicketIdRef.current = ticketExternalId;\n    setOpenTicketIdState(ticketExternalId);\n  }, []);\n\n  const notifyTicketCreated = React.useCallback(() => {\n    // Fresh connect → fresh ownership set + fresh server summary\n    // (covers both the no-stream 204 wait state and an already-live\n    // stream whose set predates the new ticket).\n    noStreamRef.current = false;\n    subscriptionRef.current?.reconnectNow();\n  }, []);\n\n  // Derived unread map — open ticket masked to 0 so a server summary\n  // landing inside the markRead debounce window can't transiently\n  // re-badge it.\n  const value = React.useMemo<TicketLiveContextValue>(() => {\n    let unreadByTicket = summary.tickets;\n    let unreadTotal = summary.totalUnread;\n    if (openTicketIdState && unreadByTicket[openTicketIdState]) {\n      const masked = unreadByTicket[openTicketIdState];\n      unreadByTicket = { ...unreadByTicket };\n      delete unreadByTicket[openTicketIdState];\n      unreadTotal = Math.max(0, unreadTotal - masked);\n    }\n    // Ticket with the NEWEST unread reply (compared as parsed epoch ms\n    // via `stampMs` — mixed timezone offsets break string ordering) —\n    // header cell routes there. Falls back to any unread key if a\n    // timestamp is missing.\n    let nextUnreadTicketId: string | null = null;\n    let nextStampMs = 0;\n    for (const id of Object.keys(unreadByTicket)) {\n      const ms = stampMs(summary.latestUnreadAt[id]);\n      if (nextUnreadTicketId === null || ms > nextStampMs) {\n        nextUnreadTicketId = id;\n        nextStampMs = ms;\n      }\n    }\n    return {\n      authed,\n      connected,\n      unreadTotal,\n      unreadByTicket,\n      nextUnreadTicketId,\n      markRead,\n      setOpenTicketId,\n      notifyTicketCreated,\n    };\n  }, [summary, authed, connected, openTicketIdState, markRead, setOpenTicketId, notifyTicketCreated]);\n\n  return <TicketLiveContext.Provider value={enabled ? value : null}>{children}</TicketLiveContext.Provider>;\n}\n","/**\n * Wire shape of a row returned by `POST /api/chat/agent/find-ticket`.\n * Mirrors the executor's projection at `lib/data/hubspot-tools.ts`\n * (`FIND_TICKET_SELECT` / `FindTicketResult`).\n *\n * Cross-repo duplication is INTENTIONAL: this lib ships independently\n * of the hub, so we can't import `FindTicketResult` from\n * `hubspot-tools.ts` directly. If the server adds a column to\n * `FIND_TICKET_SELECT`, also add it here. The smoke test in §F of the\n * plan covers the happy path; a wire-contract test belongs in the hub.\n *\n * `find-ticket` returns `customer_emails: string[]` (jsonb array), NOT\n * a single `customer_email`. The list is server-self-scoped to the\n * caller's session email; the array is exposed for admin/staff\n * surfaces, which the ticket center doesn't render.\n */\nexport interface TicketData {\n  id: string;\n  /** HubSpot ticket id (display number, e.g. \"1234\"). */\n  external_id: string;\n  subject: string | null;\n  /** Short (≤400 char) HTML-stripped preview of the ticket body —\n   *  used for the list-card subtitle when needed. */\n  preview: string | null;\n  /** Longer (≤4k char) sanitized body. INCLUDES every appended\n   *  `content_addendum` comment because the `update_ticket` executor\n   *  reads + re-writes the `content` property server-side with a\n   *  `---` separator. Render this in the drawer's description block\n   *  and the user sees both the original message + every comment they\n   *  (or staff) added. */\n  body: string | null;\n  /** Canonical OPEN | CLOSED (HubSpot pipeline derived). */\n  status: string | null;\n  /** Human label like \"New\" / \"Working on it\" / \"Waiting on contact\" /\n   *  \"Closed\". Drives the badge text; canonical status drives color. */\n  pipeline_stage_label: string | null;\n  clickup_task_id: string | null;\n  /** Snapshot of the linked ClickUp delivery task — populated server-side\n   *  via the `clickup_tasks` mirror when `clickup_task_id` is set. Drives\n   *  the \"Linked delivery\" card surface on the ticket drawer (status\n   *  badge + ClickUp deep link). `null` when no link OR the ClickUp row\n   *  was deleted / not yet synced. */\n  clickup: TicketClickupSummary | null;\n  priority: string | null;\n  customer_emails: string[];\n  customer_company: string | null;\n  /** HubSpot contact's display name. Drives the customer attribution\n   *  on the drawer when the viewer is NOT the customer themselves\n   *  (admin browsing / multi-contact second viewer). Conversations\n   *  API messages don't carry per-message sender info on Custom\n   *  Channels, so this is the only reliable source for \"what's the\n   *  customer's name.\" */\n  customer_name: string | null;\n  /** HubSpot owner id of the agent assigned to this ticket. Carried as\n   *  raw id for debugging; rendering goes through `assignedOwner`. Null\n   *  when unassigned. */\n  assigned_to: string | null;\n  /** Resolved assigned-owner profile — name + email + avatar. Populated\n   *  server-side via `attachOwnerProfiles` which joins through the\n   *  `hubspot_owners` mirror to `profiles` by email. Drives the\n   *  \"Assigned to\" attribution in the drawer header. Null when\n   *  unassigned OR the owner couldn't be resolved (rare — only when\n   *  the agent was deleted from HubSpot between the ticket update and\n   *  the next owners reconcile). */\n  assignedOwner: TicketAssignedOwner | null;\n  hubspot_updated_at: string;\n}\n\n/** Resolved profile of a ticket's assigned agent — surfaced in the\n *  drawer header. Subset of the server's `MirroredOwnerProfile`\n *  trimmed to just the rendering fields. */\nexport interface TicketAssignedOwner {\n  name: string | null;\n  email: string | null;\n  avatarUrl: string | null;\n}\n\n/** Compact projection of a linked ClickUp task — matches the server's\n *  `ClickupSummary` and aligns with `DeliveryItem` so the linked-card\n *  on a ticket can render through the same `DeliveryRow` primitive used\n *  on `/bug-fixes-and-enhancements`. */\nexport interface TicketClickupSummary {\n  /** ClickUp task external_id (e.g. \"86ad4e022\"). Used as the\n   *  `?focus=<id>` URL param to scroll the public delivery page to\n   *  this row. */\n  external_id: string;\n  title: string | null;\n  description: string | null;\n  /** ClickUp status name — e.g. \"complete\" / \"working\" / \"design approved\"\n   *  / \"waiting for release\". Used as the badge label. */\n  status: string | null;\n  /** ClickUp's per-status hex color (e.g. \"#008844\"). Forwarded to the\n   *  badge so colors match the ClickUp board exactly. */\n  status_color: string | null;\n  /** Bucket — `'backlog' | 'working' | 'complete' | 'unknown'`. Used as\n   *  a fallback when status_color is missing. */\n  status_category: string | null;\n  /** ClickUp custom item label (`'Bug'` / `'Request'`) — drives the\n   *  type badge (\"BUG-FIX\" / \"ENHANCEMENT\"). */\n  task_type: string | null;\n  custom_item_id: number | null;\n  /** Every ClickUp list the task is associated with. UI joins with \", \". */\n  list_names: string[];\n  /** Unix-ms timestamps so the row's \"ACTIVE X ago\" subtitle uses the\n   *  shared `getRelativeTime()` helper. */\n  date_opened: number | null;\n  date_updated: number | null;\n  date_closed: number | null;\n  /** Direct https://app.clickup.com/t/<id> deep link. Kept on the wire\n   *  for admin surfaces; the customer-facing linked card navigates\n   *  internally instead. */\n  clickup_url: string | null;\n  /** Composed server-side via the SAME `buildDevSectionUrl` helper the\n   *  chat-inline delivery card uses. Carries `?search=<id>` so the\n   *  delivery list filters to that single task on landing. */\n  delivery_href: string;\n  /** Target platform name for the host's `useNavLink` to decide\n   *  same-tab vs new-tab on cross-platform links. */\n  delivery_target_platform: string;\n  /** Release version label set by the delivery team, e.g. \"0.9\" / \"1.0\".\n   *  Shown beside the status when present. */\n  target_version: string | null;\n}\n\n/**\n * Optimistic placeholder a `submitTicket` call prepends to the list\n * BEFORE the server roundtrip resolves. Drawer is hidden until the\n * real id arrives. The wrapper destructures `_optimistic` before\n * forwarding to `<ChatTicketItem>` so the DOM doesn't see an unknown\n * prop.\n */\nexport interface OptimisticTicket extends TicketData {\n  _optimistic: true;\n}\n\nexport type AnyTicket = TicketData | OptimisticTicket;\n\nexport function isOptimistic(t: AnyTicket): t is OptimisticTicket {\n  return (t as OptimisticTicket)._optimistic === true;\n}\n\n/**\n * Shape of a single `['tickets', …]` TanStack-Query cache slot.\n * Mirrors `FindTicketResponse` in `hooks/use-tickets-list.ts` — kept\n * here because the cache-mutation call sites in `useTicketActions` and\n * `<HelpCenterList>` would otherwise have to redeclare the shape inline.\n *\n * A 2026-05-29 prod regression (`t.map is not a function` on\n * close/reopen) was caused by assuming the cache held a bare\n * `TicketData[]` instead of this wrapper — every helper that calls\n * `queryClient.setQueriesData` / `getQueriesData` on `['tickets']`\n * MUST type the value through this shape and project / reassemble\n * `tickets` explicitly.\n */\nexport interface TicketsCacheSlot {\n  tickets?: TicketData[];\n  count?: number;\n  totalCount?: number;\n  page?: number;\n  pageSize?: number;\n  totalPages?: number;\n  scope?: 'self' | 'all';\n}\n\n/**\n * Stable server-side error codes the ticket-action helpers route\n * through `mapTicketActionError`. Anything else is treated as a generic\n * server error.\n *\n * Reply-specific codes (`HUBSPOT_5XX` / `HUBSPOT_400_VALIDATION` /\n * `HUBSPOT_404_THREAD` / `HUBSPOT_REPLY_UNKNOWN`) drive the drawer\n * banner that appears above the composer when a customer reply fails.\n * Distinct from `HUBSPOT_DISCONNECTED` (whole-system) and\n * `TICKET_NOT_FOUND` (terminal-row) — the reply codes are per-attempt\n * + retryable except for `HUBSPOT_404_THREAD`.\n */\nexport type TicketActionErrorCode =\n  | 'PROPOSAL_NOT_CLAIMABLE'\n  | 'TICKET_NOT_FOUND'\n  | 'TICKET_OWNERSHIP_DENIED'\n  | 'HUBSPOT_DISCONNECTED'\n  | 'RATE_LIMITED'\n  | 'INVALID_TOOL_ARGS'\n  | 'HUBSPOT_5XX'\n  | 'HUBSPOT_400_VALIDATION'\n  | 'HUBSPOT_404_THREAD'\n  | 'HUBSPOT_REPLY_UNKNOWN'\n  | 'UNKNOWN';\n\nexport interface MappedTicketActionError {\n  code: TicketActionErrorCode;\n  /** Human-readable copy safe to show in a toast. */\n  message: string;\n  /** When true, the form should disable submit + show the\n   *  support-down banner. Set only for HUBSPOT_DISCONNECTED. */\n  supportSystemDown: boolean;\n  /** When true, the helper should remove the affected row optimistically\n   *  (TICKET_NOT_FOUND). */\n  removeRowFromCache: boolean;\n  /** Retry hint surfaced from a 429 response. Caller decides whether\n   *  to mention it in the toast. */\n  retryAfterSeconds?: number;\n}\n\n/**\n * Defensive client-side cap on ticket text (initial content + comment\n * addendums). HubSpot Note engagements accept more, but a 100KB paste\n * should fail fast at the UI rather than burning a server round-trip.\n * Both the open-ticket form and the per-row comment textarea import\n * this so a future server-side hardening only touches one place.\n */\nexport const TICKET_TEXT_MAX_CHARS = 5000;\n\n/**\n * Wire contract of the ticket live stream (`GET /api/chat/agent/\n * ticket-stream`, SSE). Producer (the hub route's `mapEvent`) imports\n * THIS type — same producer/consumer SSOT pattern as\n * `ConversationEngagementWire = TicketEngagement`. A schema drift here\n * would be a silent serialization bug; keep one named contract.\n *\n * Frames carry METADATA ONLY — never message bodies. Content is always\n * refetched through the ACL'd `list-engagements` path (one read path).\n *\n * Event names (`eventType`):\n *   - `ticket-message` — a message row landed in the mirror for one of\n *     the viewer's tickets. `data` carries the metadata.\n *   - `ticket-status`  — a MEANINGFUL ticket-row change (status /\n *     pipeline stage / closure) landed in the mirror. Server-side\n *     old-vs-new diffing drops no-op writes (sync stamps). Clients\n *     invalidate + refetch the summary (closures count as unread\n *     server-side via `closed_at` vs the read receipt).\n *   - `ticket-summary` — the server-computed `TicketUnreadSummary`.\n *     THE stream is the summary webservice: pushed on connect (server-\n *     side resync-on-reconnect) and re-pushed (debounced) after every\n *     delivered event. Clients hold NO summary fetch path.\n *   - `ticket-resync`  — degraded frame: something happened that the\n *     server couldn't fully describe (truncated Realtime payload, or\n *     the connection's ownership set just gained tickets). A fresh\n *     `ticket-summary` follows it; clients invalidate queries.\n *\n * The server also emits `status` frames (`subscribed` / `retrying` /\n * `reconnect_failed`) from the shared SSE utility — clients derive\n * `connected` from those, NOT from the HTTP stream being open.\n */\nexport type TicketStreamEventType = 'ticket-message' | 'ticket-status' | 'ticket-summary' | 'ticket-resync';\n\n/** Metadata payload of a `ticket-message` frame. */\nexport type TicketMessageStreamData = {\n  ticket_external_id: string;\n  /** Mirror row's HubSpot message id. */\n  message_id: string;\n  /** Server-stamped via the same direction predicate the wire mapper\n   *  uses. Clients never re-derive author classification. */\n  authorRole: 'customer' | 'support';\n  /** Server-stamped via the visibility+direction unread predicate\n   *  (`countsAsUnread` in the hub's conversations DAL). ONLY frames\n   *  with `true` may bump client-side unread state. */\n  countsAsUnread: boolean;\n  hubspot_created_at: string | null;\n};\n\n/** Metadata payload of a `ticket-status` frame. */\nexport type TicketStatusStreamData = {\n  ticket_external_id: string;\n  /** Canonical OPEN | CLOSED after the change. */\n  status: string | null;\n  pipeline_stage_label: string | null;\n  closed_at: string | null;\n};\n\nexport interface TicketStreamEvent {\n  eventType: TicketStreamEventType;\n  /** Human-readable label (SSE envelope compat) — clients ignore it. */\n  message: string;\n  /** `ticket-message` → TicketMessageStreamData; `ticket-status` →\n   *  TicketStatusStreamData; `ticket-summary` → TicketUnreadSummary;\n   *  absent on `ticket-resync`. */\n  data?: TicketMessageStreamData | TicketStatusStreamData | TicketUnreadSummary;\n}\n\n/**\n * The SINGLE unread source, delivered EXCLUSIVELY over the stream\n * (`ticket-summary` frames on connect + after events) and in\n * `ticket-read` responses. There is no summary fetch endpoint. Header\n * badge total AND per-row dots both read this via the\n * `TicketLiveProvider` map; missing keys mean 0.\n */\nexport type TicketUnreadSummary = {\n  totalUnread: number;\n  tickets: Record<string, number>;\n  /** ISO timestamp of the NEWEST unread message per ticket (same keys as\n   *  `tickets`). Drives \"route to the most recent update\" on the header\n   *  cell: the ticket with the max value here is `nextUnreadTicketId`. */\n  latestUnreadAt: Record<string, string>;\n};\n\n/**\n * Trailing debounce for `markRead` while the drawer is open and new\n * messages stream in — flushed on drawer close so a fast open/close\n * still persists the receipt. Named beside its sibling cadences so\n * every timing knob lives in one file.\n */\nexport const TICKET_MARK_READ_DEBOUNCE_MS = 2000;\n\n/**\n * Ticket deep-link SSOT — DEFINED in the server-safe param-keys module\n * (`utils/dev-sections/dev-section-param-keys.ts`, beside its sibling\n * `devSectionAnchorId`) because producers span both worlds: the hub's\n * SERVER-side chat-ref builder and the client header cell. Re-exported\n * here so ticket-surface consumers keep one import home.\n */\nexport { TICKET_OPEN_PARAM, buildTicketOpenHref } from '../../utils/dev-sections/dev-section-param-keys';\n\n/**\n * Centralized toast copy. Keep all wording here so QA / localization\n * can find every user-visible string in one file.\n */\nexport const TOAST_COPY = {\n  open_success: { title: 'Ticket opened', description: 'We received your message and will follow up shortly.' },\n  open_mirror_pending: { title: 'Ticket opened', description: 'Syncing — your ticket will appear momentarily.' },\n  close_success: { title: 'Ticket closed' },\n  reopen_success: { title: 'Ticket reopened' },\n  comment_success: { title: 'Comment added' },\n  attach_success: { title: 'Files attached' },\n  // Failure variants are constructed dynamically from MappedTicketActionError.\n} as const;\n"]}