@flamingo-stack/openframe-frontend-core 0.0.216 → 0.0.217-snapshot.20260601003634

package/dist/components/tickets/index.cjs

@@ -4,18 +4,19 @@
 
 
 
-var _chunkK4DFAVSOcjs = require('../../chunk-K4DFAVSO.cjs');
+var _chunkG2HHSZ3Scjs = require('../../chunk-G2HHSZ3S.cjs');
 
 
 
 
+var _chunkTYIBMDUZcjs = require('../../chunk-TYIBMDUZ.cjs');
+require('../../chunk-OB45JHDY.cjs');
 
 
-var _chunkIH76P5R6cjs = require('../../chunk-IH76P5R6.cjs');
-require('../../chunk-OB45JHDY.cjs');
+var _chunk6DCKL73Fcjs = require('../../chunk-6DCKL73F.cjs');
+
 
 
-var _chunkSMCG2CCCcjs = require('../../chunk-SMCG2CCC.cjs');
 
 
 
@@ -39,7 +40,8 @@ var _chunkSMCG2CCCcjs = require('../../chunk-SMCG2CCC.cjs');
 
 
 
-var _chunkZGTDUPTWcjs = require('../../chunk-ZGTDUPTW.cjs');
+
+var _chunkYWDC5BXMcjs = require('../../chunk-YWDC5BXM.cjs');
 require('../../chunk-XL4V2PYG.cjs');
 require('../../chunk-BZFW3FOF.cjs');
 
@@ -82,6 +84,7 @@ function isOptimistic(t) {
   return t._optimistic === true;
 }
 var TICKET_TEXT_MAX_CHARS = 5e3;
+var TICKET_LIVE_POLL_MS = 8e3;
 var TOAST_COPY = {
   open_success: { title: "Ticket opened", description: "We received your message and will follow up shortly." },
   open_mirror_pending: { title: "Ticket opened", description: "Syncing \u2014 your ticket will appear momentarily." },
@@ -102,7 +105,7 @@ function TicketOpenForm({
 }) {
   const [subject, setSubject] = _react.useState.call(void 0, "");
   const [content, setContent] = _react.useState.call(void 0, "");
-  const { attachments, readyAttachments, hasInflightUploads, addFiles, removeAttachment, clear } = _chunkZGTDUPTWcjs.useChatAttachments.call(void 0, );
+  const { attachments, readyAttachments, hasInflightUploads, addFiles, removeAttachment, clear } = _chunkYWDC5BXMcjs.useChatAttachments.call(void 0, );
   const trimmedSubject = subject.trim();
   const trimmedContent = content.trim();
   const overCap = content.length > TICKET_TEXT_MAX_CHARS;
@@ -122,7 +125,7 @@ function TicketOpenForm({
       clear();
     }
   };
-  return /* @__PURE__ */ _jsxruntime.jsx.call(void 0, _chunkZGTDUPTWcjs.Card, { className: "p-6", children: /* @__PURE__ */ _jsxruntime.jsxs.call(void 0, "form", { onSubmit: handleSubmit, className: "flex flex-col md:flex-row gap-6", children: [
+  return /* @__PURE__ */ _jsxruntime.jsx.call(void 0, _chunkYWDC5BXMcjs.Card, { className: "p-6", children: /* @__PURE__ */ _jsxruntime.jsxs.call(void 0, "form", { onSubmit: handleSubmit, className: "flex flex-col md:flex-row gap-6", children: [
     /* @__PURE__ */ _jsxruntime.jsxs.call(void 0, "div", { className: "flex-1 min-w-0 md:max-w-md", children: [
       /* @__PURE__ */ _jsxruntime.jsx.call(void 0, "h2", { className: "text-2xl font-semibold text-ods-text-primary mb-2", children: "Need Support?" }),
       /* @__PURE__ */ _jsxruntime.jsx.call(void 0, "p", { className: "text-ods-text-secondary text-sm", children: "Can't find what you're looking for? Submit a support ticket below \u2014 we'll follow up shortly." }),
@@ -161,7 +164,7 @@ function TicketOpenForm({
           }
         ),
         /* @__PURE__ */ _jsxruntime.jsx.call(void 0, 
-          _chunkZGTDUPTWcjs.Textarea,
+          _chunkYWDC5BXMcjs.Textarea,
           {
             id: "ticket-content",
             placeholder: "Describe your issue or question in detail...",
@@ -185,7 +188,7 @@ function TicketOpenForm({
         )
       ] }),
       /* @__PURE__ */ _jsxruntime.jsx.call(void 0, 
-        _chunkZGTDUPTWcjs.ChatAttachmentChipStrip,
+        _chunkYWDC5BXMcjs.ChatAttachmentChipStrip,
         {
           attachments,
           onRemove: removeAttachment,
@@ -194,7 +197,7 @@ function TicketOpenForm({
       ),
       /* @__PURE__ */ _jsxruntime.jsxs.call(void 0, "div", { className: "flex items-center justify-between gap-3", children: [
         /* @__PURE__ */ _jsxruntime.jsx.call(void 0, 
-          _chunkZGTDUPTWcjs.ChatAttachmentAddButton,
+          _chunkYWDC5BXMcjs.ChatAttachmentAddButton,
           {
             attachmentsEnabled: !supportSystemDown,
             attachmentsCount: attachments.length,
@@ -226,15 +229,16 @@ var CollapsibleContent2 = CollapsiblePrimitive.CollapsibleContent;
 
 // src/components/tickets/ticket-detail-drawer.tsx
 _chunkXDPSSE4Ocjs.init_button2.call(void 0, );
-
+var _usesticktobottom = require('use-stick-to-bottom');
 
 // src/components/tickets/hooks/use-ticket-engagements.ts
 
 var LIST_ENGAGEMENTS_ENDPOINT = "/api/chat/agent/list-engagements";
-function useTicketEngagements(externalTicketId, enabled = true) {
-  const identity = _chunkZGTDUPTWcjs.useChatIdentity.call(void 0, );
-  const identityKey = _nullishCoalesce(_optionalChain([identity, 'access', _ => _.user, 'optionalAccess', _2 => _2.email]), () => ( "anon"));
-  const queryEnabled = enabled && identity.authTier !== "anon" && !!_optionalChain([identity, 'access', _3 => _3.user, 'optionalAccess', _4 => _4.email]) && !!externalTicketId && !externalTicketId.startsWith("temp-");
+function useTicketEngagements(externalTicketId, enabled = true, refetchInterval = false) {
+  const identity = _chunkYWDC5BXMcjs.useChatIdentity.call(void 0, );
+  const identityKey = _nullishCoalesce(_optionalChain([identity, 'access', _2 => _2.user, 'optionalAccess', _3 => _3.email]), () => ( "anon"));
+  const fetchable = enabled && !!externalTicketId && !externalTicketId.startsWith("temp-");
+  const queryEnabled = fetchable && identity.authTier !== "anon" && !!_optionalChain([identity, 'access', _4 => _4.user, 'optionalAccess', _5 => _5.email]);
   const query = _reactquery.useQuery.call(void 0, {
     queryKey: ["ticket-engagements", externalTicketId, identityKey],
     enabled: queryEnabled,
@@ -245,8 +249,13 @@ function useTicketEngagements(externalTicketId, enabled = true) {
     gcTime: 0,
     refetchOnMount: "always",
     refetchOnWindowFocus: true,
+    // Live conversation: poll while the caller opts in (drawer open). New
+    // agent replies + attachments appear within one interval without a
+    // manual refresh. `refetchIntervalInBackground` stays false (default)
+    // so polling pauses on a hidden tab.
+    refetchInterval,
     queryFn: async () => {
-      const response = await _chunkZGTDUPTWcjs.embedAuthedFetch.call(void 0, LIST_ENGAGEMENTS_ENDPOINT, {
+      const response = await _chunkYWDC5BXMcjs.embedAuthedFetch.call(void 0, LIST_ENGAGEMENTS_ENDPOINT, {
         method: "POST",
         body: JSON.stringify({ ticket_id: externalTicketId })
       });
@@ -260,7 +269,20 @@ function useTicketEngagements(externalTicketId, enabled = true) {
   });
   return {
     engagements: _nullishCoalesce(query.data, () => ( [])),
-    isLoading: queryEnabled && query.isLoading,
+    // Loading-state truth that prevents the "body → blink → skeleton → data"
+    // double-flash. The bug: `useChatIdentity` starts at anon defaults and
+    // resolves async, so on the first render `queryEnabled` is false and the
+    // OLD `queryEnabled && query.isLoading` returned FALSE — the panel rendered
+    // the ticket body, THEN identity resolved, the query enabled, isLoading
+    // flipped true → skeleton appeared (the blink), then data landed.
+    //
+    // Fix: for a fetchable ticket we are "loading" whenever we don't yet have
+    // the timeline to show — that includes the window while identity is still
+    // resolving (so we skeleton from the FIRST render, never the body) AND the
+    // cold query fetch (`data === undefined`). A background poll keeps
+    // `query.data` defined, so it never re-flashes the skeleton. Non-fetchable
+    // (optimistic/disabled) or a resolved-anon viewer → not loading.
+    isLoading: fetchable && (identity.isLoading || queryEnabled && query.data === void 0),
     isFetching: query.isFetching,
     error: _nullishCoalesce(query.error, () => ( null)),
     refetch: () => {
@@ -294,7 +316,7 @@ function TicketLinkedDeliveryCard({
     {
       className: `rounded-md border border-ods-border bg-ods-bg overflow-hidden ${_nullishCoalesce(className, () => ( ""))}`,
       children: /* @__PURE__ */ _jsxruntime.jsx.call(void 0, 
-        _chunkK4DFAVSOcjs.DeliveryRow,
+        _chunkG2HHSZ3Scjs.DeliveryRow,
         {
           item,
           href: clickup.delivery_href,
@@ -305,6 +327,132 @@ function TicketLinkedDeliveryCard({
   );
 }
 
+// src/components/tickets/ticket-reply-composer.tsx
+_chunkXDPSSE4Ocjs.init_button2.call(void 0, );
+
+
+function TicketReplyComposer({
+  ticket,
+  busy,
+  supportSystemDown,
+  onSendMessage,
+  onClose
+}) {
+  const [resolution, setResolution] = _react.useState.call(void 0, "");
+  const [closeDialogOpen, setCloseDialogOpen] = _react.useState.call(void 0, false);
+  const attachments = _chunkYWDC5BXMcjs.useChatAttachments.call(void 0, );
+  const ticketRef = { id: ticket.id, external_id: ticket.external_id };
+  const hasReadyFiles = attachments.readyAttachments.length > 0;
+  const handleSend = _react.useCallback.call(void 0, 
+    async (text) => {
+      const ref = { id: ticket.id, external_id: ticket.external_id };
+      const ok = await onSendMessage(ref, text.trim(), attachments.readyAttachments);
+      if (ok) attachments.clear();
+      return ok;
+    },
+    // Depend on the reactive projections, not the whole bag (a fresh object each
+    // render). `readyAttachments` is memo-stable; `clear` is callback-stable.
+    [
+      onSendMessage,
+      ticket.id,
+      ticket.external_id,
+      attachments.readyAttachments,
+      attachments.clear
+    ]
+  );
+  const confirmClose = async () => {
+    setCloseDialogOpen(false);
+    await onClose(ticketRef, resolution.trim() || void 0);
+    setResolution("");
+  };
+  const disabled = busy || supportSystemDown;
+  return /* @__PURE__ */ _jsxruntime.jsxs.call(void 0, "div", { className: "flex flex-col gap-2", children: [
+    /* @__PURE__ */ _jsxruntime.jsx.call(void 0, 
+      _chunkYWDC5BXMcjs.ChatAttachmentChipStrip,
+      {
+        attachments: attachments.attachments,
+        onRemove: attachments.removeAttachment,
+        disabled,
+        size: "compact"
+      }
+    ),
+    /* @__PURE__ */ _jsxruntime.jsx.call(void 0, 
+      _chunkYWDC5BXMcjs.ChatInput,
+      {
+        fullWidth: true,
+        autoFocus: true,
+        placeholder: "Type a reply\u2026",
+        sending: busy || attachments.hasInflightUploads,
+        disabled: supportSystemDown,
+        allowEmptySend: hasReadyFiles,
+        maxLength: TICKET_TEXT_MAX_CHARS,
+        onSend: handleSend
+      }
+    ),
+    /* @__PURE__ */ _jsxruntime.jsxs.call(void 0, "div", { className: "flex items-center gap-2 w-full", children: [
+      !supportSystemDown && /* @__PURE__ */ _jsxruntime.jsx.call(void 0, 
+        _chunkYWDC5BXMcjs.ChatAttachmentAddButton,
+        {
+          attachmentsEnabled: true,
+          attachmentsCount: attachments.attachments.length,
+          onAddFiles: attachments.addFiles,
+          disabled,
+          size: "compact"
+        }
+      ),
+      /* @__PURE__ */ _jsxruntime.jsx.call(void 0, "div", { className: "flex-1 min-w-0" }),
+      /* @__PURE__ */ _jsxruntime.jsx.call(void 0, 
+        _chunkXDPSSE4Ocjs.Button,
+        {
+          type: "button",
+          variant: "transparent",
+          size: "small",
+          onClick: () => setCloseDialogOpen(true),
+          disabled,
+          className: "text-ods-text-secondary hover:text-ods-text-primary",
+          children: "Close ticket"
+        }
+      )
+    ] }),
+    /* @__PURE__ */ _jsxruntime.jsx.call(void 0, _chunkYWDC5BXMcjs.AlertDialog, { open: closeDialogOpen, onOpenChange: setCloseDialogOpen, children: /* @__PURE__ */ _jsxruntime.jsxs.call(void 0, _chunkYWDC5BXMcjs.AlertDialogContent, { className: "bg-ods-card border-ods-border", children: [
+      /* @__PURE__ */ _jsxruntime.jsxs.call(void 0, _chunkYWDC5BXMcjs.AlertDialogHeader, { children: [
+        /* @__PURE__ */ _jsxruntime.jsx.call(void 0, _chunkYWDC5BXMcjs.AlertDialogTitle, { className: "text-ods-text-primary", children: "Close this ticket?" }),
+        /* @__PURE__ */ _jsxruntime.jsx.call(void 0, _chunkYWDC5BXMcjs.AlertDialogDescription, { className: "text-ods-text-secondary", children: "Add an optional resolution note below. You can reopen the ticket later if needed." })
+      ] }),
+      /* @__PURE__ */ _jsxruntime.jsx.call(void 0, 
+        _chunkYWDC5BXMcjs.Textarea,
+        {
+          value: resolution,
+          onChange: (e) => setResolution(e.target.value),
+          placeholder: "Resolution (optional)",
+          rows: 3,
+          maxLength: TICKET_TEXT_MAX_CHARS,
+          className: "mt-2"
+        }
+      ),
+      /* @__PURE__ */ _jsxruntime.jsxs.call(void 0, _chunkYWDC5BXMcjs.AlertDialogFooter, { children: [
+        /* @__PURE__ */ _jsxruntime.jsx.call(void 0, 
+          _chunkYWDC5BXMcjs.AlertDialogCancel,
+          {
+            disabled: busy,
+            className: "bg-transparent border-ods-border text-ods-text-primary hover:bg-ods-border",
+            children: "Cancel"
+          }
+        ),
+        /* @__PURE__ */ _jsxruntime.jsx.call(void 0, 
+          _chunkYWDC5BXMcjs.AlertDialogAction,
+          {
+            onClick: () => void confirmClose(),
+            disabled: busy,
+            className: "bg-ods-accent text-ods-text-on-accent hover:bg-ods-accent-hover",
+            children: "Close ticket"
+          }
+        )
+      ] })
+    ] }) })
+  ] });
+}
+
 // src/components/tickets/ticket-detail-drawer.tsx
 
 function TicketDetailDrawer({
@@ -344,37 +492,49 @@ function TicketDetailDrawer({
           onActionCollapsed
         }
       ) : /* @__PURE__ */ _jsxruntime.jsx.call(void 0, 
-        OpenActions,
+        TicketReplyComposer,
         {
           ticket,
           busy,
           supportSystemDown,
           onSendMessage,
-          onClose,
-          onActionCollapsed
+          onClose
         }
       )
     ] })
   ] });
 }
 var TURN_SEPARATOR_RE = /[\s]{1,16}---[\s]{1,16}/g;
+var TICKET_FEED_FRAME = "bg-ods-card border border-ods-border rounded-[6px] overflow-y-auto w-full";
+var TICKET_FEED_HEIGHT = "h-[60vh] md:h-[420px]";
+var TICKET_FEED_INNER = "flex flex-col gap-4 md:gap-6 px-4 md:px-6 py-4 md:py-6";
+var TICKET_FEED_SKELETON_ROWS = 6;
 function TicketTimelinePanel({ ticket }) {
-  const identity = _chunkZGTDUPTWcjs.useChatIdentity.call(void 0, );
+  const identity = _chunkYWDC5BXMcjs.useChatIdentity.call(void 0, );
   const externalId = isOptimistic(ticket) ? null : ticket.external_id;
-  const { engagements, isLoading } = useTicketEngagements(externalId, !!externalId);
+  const { engagements, isLoading } = useTicketEngagements(
+    externalId,
+    !!externalId,
+    TICKET_LIVE_POLL_MS
+  );
+  const { scrollRef, contentRef } = _usesticktobottom.useStickToBottom.call(void 0, { initial: "instant", resize: "smooth" });
   const bodyTurns = ticket.body ? ticket.body.split(TURN_SEPARATOR_RE).map((t) => t.trim()).filter(Boolean) : [];
-  const sessionEmailLower = _nullishCoalesce(_optionalChain([identity, 'access', _5 => _5.user, 'optionalAccess', _6 => _6.email, 'optionalAccess', _7 => _7.trim, 'call', _8 => _8(), 'access', _9 => _9.toLowerCase, 'call', _10 => _10()]), () => ( null));
+  const customerEngagementBodies = new Set(
+    engagements.filter((e) => e.authorRole === "customer").map((e) => (_nullishCoalesce(e.body, () => ( ""))).trim()).filter(Boolean)
+  );
+  const suppressBodyTurnZero = bodyTurns.length > 0 && customerEngagementBodies.has(bodyTurns[0]);
+  const sessionEmailLower = _nullishCoalesce(_optionalChain([identity, 'access', _6 => _6.user, 'optionalAccess', _7 => _7.email, 'optionalAccess', _8 => _8.trim, 'call', _9 => _9(), 'access', _10 => _10.toLowerCase, 'call', _11 => _11()]), () => ( null));
   const isViewerTheCustomer = !!sessionEmailLower && ticket.customer_emails.some((e) => e.trim().toLowerCase() === sessionEmailLower);
-  const viewerName = _optionalChain([identity, 'access', _11 => _11.user, 'optionalAccess', _12 => _12.name, 'optionalAccess', _13 => _13.trim, 'call', _14 => _14()]) || null;
-  const ticketCustomerName = _optionalChain([ticket, 'access', _15 => _15.customer_name, 'optionalAccess', _16 => _16.trim, 'call', _17 => _17()]) || null;
-  const customerName = (isViewerTheCustomer ? viewerName : null) || ticketCustomerName || viewerName || _optionalChain([identity, 'access', _18 => _18.user, 'optionalAccess', _19 => _19.email]) || "You";
-  const customerAvatar = isViewerTheCustomer ? _nullishCoalesce(_optionalChain([identity, 'access', _20 => _20.user, 'optionalAccess', _21 => _21.avatarUrl]), () => ( void 0)) : void 0;
+  const viewerName = _optionalChain([identity, 'access', _12 => _12.user, 'optionalAccess', _13 => _13.name, 'optionalAccess', _14 => _14.trim, 'call', _15 => _15()]) || null;
+  const ticketCustomerName = _optionalChain([ticket, 'access', _16 => _16.customer_name, 'optionalAccess', _17 => _17.trim, 'call', _18 => _18()]) || null;
+  const customerName = (isViewerTheCustomer ? viewerName : null) || ticketCustomerName || viewerName || _optionalChain([identity, 'access', _19 => _19.user, 'optionalAccess', _20 => _20.email]) || "You";
+  const customerAvatar = isViewerTheCustomer ? _nullishCoalesce(_optionalChain([identity, 'access', _21 => _21.user, 'optionalAccess', _22 => _22.avatarUrl]), () => ( void 0)) : void 0;
+  if (isLoading) {
+    return /* @__PURE__ */ _jsxruntime.jsx.call(void 0, "div", { className: `${TICKET_FEED_FRAME} ${TICKET_FEED_HEIGHT}`, children: /* @__PURE__ */ _jsxruntime.jsx.call(void 0, "div", { className: TICKET_FEED_INNER, children: Array.from({ length: TICKET_FEED_SKELETON_ROWS }, (_, i) => /* @__PURE__ */ _jsxruntime.jsx.call(void 0, _chunkYWDC5BXMcjs.ChatMessageRowSkeleton, {}, i)) }) });
+  }
   if (bodyTurns.length === 0 && engagements.length === 0) {
-    if (isLoading) {
-      return /* @__PURE__ */ _jsxruntime.jsx.call(void 0, _chunkIH76P5R6cjs.ConversationCardRowSkeletonList, { rows: 2 });
-    }
     return /* @__PURE__ */ _jsxruntime.jsx.call(void 0, 
-      _chunkK4DFAVSOcjs.EmptyState,
+      _chunkG2HHSZ3Scjs.EmptyState,
       {
         type: "generic",
         title: "No conversation yet",
@@ -383,31 +543,29 @@ function TicketTimelinePanel({ ticket }) {
       }
     );
   }
-  return /* @__PURE__ */ _jsxruntime.jsxs.call(void 0, "div", { className: "bg-ods-card border border-ods-border rounded-[6px] overflow-hidden w-full", children: [
+  return /* @__PURE__ */ _jsxruntime.jsx.call(void 0, "div", { ref: scrollRef, className: `${TICKET_FEED_FRAME} ${TICKET_FEED_HEIGHT}`, children: /* @__PURE__ */ _jsxruntime.jsxs.call(void 0, "div", { ref: contentRef, className: TICKET_FEED_INNER, children: [
     bodyTurns.map((turn, i) => {
+      if (i === 0 && suppressBodyTurnZero) return null;
       const isResolution = turn.startsWith("[Resolution]");
-      const role = i === 0 ? "Original message" : isResolution ? "Resolution" : `Update ${i}`;
       const text = isResolution ? turn.replace(/^\[Resolution\]\s*/, "") : turn;
       return /* @__PURE__ */ _jsxruntime.jsx.call(void 0, 
-        _chunkIH76P5R6cjs.ConversationCardRow,
+        _chunkYWDC5BXMcjs.ChatMessageRow,
         {
-          author: customerName,
-          role,
-          avatarSrc: customerAvatar,
-          body: text,
-          variant: "current-user"
+          displayName: customerName,
+          avatarUrl: customerAvatar,
+          body: text
         },
         `body-${i}-${turn.slice(0, 24)}`
       );
     }),
     engagements.map((eng) => {
       const isCustomer = eng.authorRole === "customer";
-      const isOwnReply = isCustomer && !!eng.authorId && !!_optionalChain([identity, 'access', _22 => _22.user, 'optionalAccess', _23 => _23.email]) && eng.authorId.toLowerCase() === identity.user.email.toLowerCase();
+      const isOwnReply = isCustomer && !!eng.authorId && !!_optionalChain([identity, 'access', _23 => _23.user, 'optionalAccess', _24 => _24.email]) && eng.authorId.toLowerCase() === identity.user.email.toLowerCase();
       let author;
       let avatarSrc;
       if (isCustomer && isOwnReply) {
-        author = _optionalChain([identity, 'access', _24 => _24.user, 'optionalAccess', _25 => _25.name, 'optionalAccess', _26 => _26.trim, 'call', _27 => _27()]) || customerName;
-        avatarSrc = _nullishCoalesce(_optionalChain([identity, 'access', _28 => _28.user, 'optionalAccess', _29 => _29.avatarUrl]), () => ( void 0));
+        author = _optionalChain([identity, 'access', _25 => _25.user, 'optionalAccess', _26 => _26.name, 'optionalAccess', _27 => _27.trim, 'call', _28 => _28()]) || customerName;
+        avatarSrc = _nullishCoalesce(_optionalChain([identity, 'access', _29 => _29.user, 'optionalAccess', _30 => _30.avatarUrl]), () => ( void 0));
       } else if (isCustomer) {
         author = ticketCustomerName || "Customer";
         avatarSrc = void 0;
@@ -418,32 +576,30 @@ function TicketTimelinePanel({ ticket }) {
         author = "Support team";
         avatarSrc = void 0;
       }
+      const engAttachments = mapEngagementAttachments(eng.attachments);
       return /* @__PURE__ */ _jsxruntime.jsx.call(void 0, 
-        _chunkIH76P5R6cjs.ConversationCardRow,
+        _chunkYWDC5BXMcjs.ChatMessageRow,
         {
-          author,
-          role: "Reply",
-          avatarSrc,
-          timestamp: eng.createdAt,
+          displayName: author,
+          avatarUrl: avatarSrc,
+          timeLabel: eng.createdAt ? _chunkYWDC5BXMcjs.formatRelativeTime.call(void 0, eng.createdAt) : null,
           body: stripAttachmentsPreamble(_nullishCoalesce(eng.body, () => ( ""))),
-          attachments: mapEngagementAttachments(eng.attachments),
-          variant: isCustomer ? "current-user" : "support"
+          footer: engAttachments.length > 0 ? /* @__PURE__ */ _jsxruntime.jsx.call(void 0, "div", { className: "mt-2", children: /* @__PURE__ */ _jsxruntime.jsx.call(void 0, _chunkYWDC5BXMcjs.TicketAttachmentsList, { attachments: engAttachments, size: "compact" }) }) : null
         },
         eng.id
       );
-    }),
-    isLoading && // Trailing single-row skeleton when the panel already has
-    // content rendered — drawer is showing the customer's body
-    // turns + cached engagements while a background refetch is
-    // in flight. Single row keeps the placeholder modest.
-    /* @__PURE__ */ _jsxruntime.jsx.call(void 0, _chunkIH76P5R6cjs.ConversationCardRowSkeletonList, { rows: 1 })
-  ] });
+    })
+  ] }) });
 }
 function mapEngagementAttachments(files) {
   return files.map((f) => ({
     id: f.id,
     fileName: _nullishCoalesce(f.name, () => ( `file-${f.id}`)),
     fileSize: f.size ? formatBytes(f.size) : "",
+    // Show an inline thumbnail for image attachments (the signed `url` is a
+    // viewable URL). Non-images fall back to the file-type icon. SquareAvatar
+    // degrades to initials on a broken/expired image URL.
+    thumbnailSrc: f.url && (_nullishCoalesce(_optionalChain([f, 'access', _31 => _31.mime, 'optionalAccess', _32 => _32.startsWith, 'call', _33 => _33("image/")]), () => ( false))) ? f.url : void 0,
     onDownload: f.url ? () => window.open(f.url, "_blank", "noopener,noreferrer") : void 0
   }));
 }
@@ -470,6 +626,8 @@ function ReopenAction({
     _chunkXDPSSE4Ocjs.Button,
     {
       type: "button",
+      variant: "outline",
+      size: "small",
       onClick: () => void handleReopen(),
       disabled: busy || supportSystemDown,
       loading: busy,
@@ -477,133 +635,6 @@ function ReopenAction({
     }
   ) });
 }
-function OpenActions({
-  ticket,
-  busy,
-  supportSystemDown,
-  onSendMessage,
-  onClose,
-  onActionCollapsed
-}) {
-  const [messageText, setMessageText] = _react.useState.call(void 0, "");
-  const [resolution, setResolution] = _react.useState.call(void 0, "");
-  const [closeDialogOpen, setCloseDialogOpen] = _react.useState.call(void 0, false);
-  const attachments = _chunkZGTDUPTWcjs.useChatAttachments.call(void 0, );
-  const disabled = busy || supportSystemDown;
-  const ticketRef = { id: ticket.id, external_id: ticket.external_id };
-  const hasText = messageText.trim().length > 0;
-  const hasReadyFiles = attachments.readyAttachments.length > 0;
-  const canSend = !disabled && (hasText || hasReadyFiles) && !attachments.hasInflightUploads;
-  const sendMessage = async () => {
-    if (!canSend) return;
-    const ok = await onSendMessage(ticketRef, messageText.trim(), attachments.readyAttachments);
-    if (ok) {
-      setMessageText("");
-      attachments.clear();
-    }
-  };
-  const confirmClose = async () => {
-    setCloseDialogOpen(false);
-    await onClose(ticketRef, resolution.trim() || void 0);
-    setResolution("");
-  };
-  return /* @__PURE__ */ _jsxruntime.jsxs.call(void 0, "div", { className: "flex flex-col gap-3", children: [
-    /* @__PURE__ */ _jsxruntime.jsxs.call(void 0, "div", { className: "flex flex-col gap-2", children: [
-      /* @__PURE__ */ _jsxruntime.jsx.call(void 0, 
-        _chunkZGTDUPTWcjs.Textarea,
-        {
-          value: messageText,
-          onChange: (e) => setMessageText(e.target.value),
-          placeholder: "Type a reply\u2026 (attach files if needed)",
-          disabled,
-          rows: 3,
-          maxLength: TICKET_TEXT_MAX_CHARS
-        }
-      ),
-      /* @__PURE__ */ _jsxruntime.jsx.call(void 0, 
-        _chunkZGTDUPTWcjs.ChatAttachmentChipStrip,
-        {
-          attachments: attachments.attachments,
-          onRemove: attachments.removeAttachment,
-          disabled
-        }
-      ),
-      /* @__PURE__ */ _jsxruntime.jsxs.call(void 0, "div", { className: "flex justify-between items-center gap-2 flex-wrap", children: [
-        /* @__PURE__ */ _jsxruntime.jsxs.call(void 0, "div", { className: "flex items-center gap-2", children: [
-          /* @__PURE__ */ _jsxruntime.jsx.call(void 0, 
-            _chunkZGTDUPTWcjs.ChatAttachmentAddButton,
-            {
-              attachmentsEnabled: !supportSystemDown,
-              attachmentsCount: attachments.attachments.length,
-              onAddFiles: attachments.addFiles,
-              disabled
-            }
-          ),
-          /* @__PURE__ */ _jsxruntime.jsx.call(void 0, "span", { className: "text-xs text-ods-text-secondary", children: "Attach files" })
-        ] }),
-        /* @__PURE__ */ _jsxruntime.jsxs.call(void 0, "div", { className: "flex items-center gap-2", children: [
-          /* @__PURE__ */ _jsxruntime.jsx.call(void 0, 
-            _chunkXDPSSE4Ocjs.Button,
-            {
-              type: "button",
-              variant: "transparent",
-              onClick: () => setCloseDialogOpen(true),
-              disabled,
-              className: "bg-ods-error hover:bg-ods-error-hover text-white border-transparent",
-              children: "Close ticket"
-            }
-          ),
-          /* @__PURE__ */ _jsxruntime.jsx.call(void 0, 
-            _chunkXDPSSE4Ocjs.Button,
-            {
-              type: "button",
-              onClick: () => void sendMessage(),
-              disabled: !canSend,
-              loading: busy,
-              children: "Send reply"
-            }
-          )
-        ] })
-      ] })
-    ] }),
-    /* @__PURE__ */ _jsxruntime.jsx.call(void 0, _chunkZGTDUPTWcjs.AlertDialog, { open: closeDialogOpen, onOpenChange: setCloseDialogOpen, children: /* @__PURE__ */ _jsxruntime.jsxs.call(void 0, _chunkZGTDUPTWcjs.AlertDialogContent, { className: "bg-ods-card border-ods-border", children: [
-      /* @__PURE__ */ _jsxruntime.jsxs.call(void 0, _chunkZGTDUPTWcjs.AlertDialogHeader, { children: [
-        /* @__PURE__ */ _jsxruntime.jsx.call(void 0, _chunkZGTDUPTWcjs.AlertDialogTitle, { className: "text-ods-text-primary font-['DM_Sans'] text-[20px] font-semibold", children: "Close this ticket?" }),
-        /* @__PURE__ */ _jsxruntime.jsx.call(void 0, _chunkZGTDUPTWcjs.AlertDialogDescription, { className: "text-ods-text-secondary font-['DM_Sans'] text-[14px]", children: "Add an optional resolution note below. You can reopen the ticket later if needed." })
-      ] }),
-      /* @__PURE__ */ _jsxruntime.jsx.call(void 0, 
-        _chunkZGTDUPTWcjs.Textarea,
-        {
-          value: resolution,
-          onChange: (e) => setResolution(e.target.value),
-          placeholder: "Resolution (optional)",
-          rows: 3,
-          maxLength: TICKET_TEXT_MAX_CHARS,
-          className: "mt-2"
-        }
-      ),
-      /* @__PURE__ */ _jsxruntime.jsxs.call(void 0, _chunkZGTDUPTWcjs.AlertDialogFooter, { children: [
-        /* @__PURE__ */ _jsxruntime.jsx.call(void 0, 
-          _chunkZGTDUPTWcjs.AlertDialogCancel,
-          {
-            disabled: busy,
-            className: "bg-transparent border-ods-border text-ods-text-primary hover:bg-ods-border",
-            children: "Cancel"
-          }
-        ),
-        /* @__PURE__ */ _jsxruntime.jsx.call(void 0, 
-          _chunkZGTDUPTWcjs.AlertDialogAction,
-          {
-            onClick: () => void confirmClose(),
-            disabled: busy,
-            className: "bg-ods-error hover:bg-ods-error-hover text-white",
-            children: "Close ticket"
-          }
-        )
-      ] })
-    ] }) })
-  ] });
-}
 function ReplyFailureBanner({
   error,
   onDismiss
@@ -634,18 +665,18 @@ function ReplyFailureBanner({
 function AssignedAgentRow({
   assignedOwner
 }) {
-  const trimmedName = _optionalChain([assignedOwner, 'optionalAccess', _30 => _30.name, 'optionalAccess', _31 => _31.trim, 'call', _32 => _32()]) || null;
-  const emailFallback = _optionalChain([assignedOwner, 'optionalAccess', _33 => _33.email, 'optionalAccess', _34 => _34.trim, 'call', _35 => _35()]) || null;
+  const trimmedName = _optionalChain([assignedOwner, 'optionalAccess', _34 => _34.name, 'optionalAccess', _35 => _35.trim, 'call', _36 => _36()]) || null;
+  const emailFallback = _optionalChain([assignedOwner, 'optionalAccess', _37 => _37.email, 'optionalAccess', _38 => _38.trim, 'call', _39 => _39()]) || null;
   const displayLabel = _nullishCoalesce(trimmedName, () => ( (emailFallback ? emailFallback.split("@")[0] : null)));
   return /* @__PURE__ */ _jsxruntime.jsxs.call(void 0, "div", { className: "flex items-center gap-2 text-xs", children: [
     /* @__PURE__ */ _jsxruntime.jsx.call(void 0, "span", { className: "text-ods-text-secondary uppercase tracking-wider font-medium", children: "Assigned to" }),
     displayLabel ? /* @__PURE__ */ _jsxruntime.jsxs.call(void 0, "span", { className: "flex items-center gap-1.5 text-ods-text-primary font-medium", children: [
       /* @__PURE__ */ _jsxruntime.jsx.call(void 0, 
-        _chunkZGTDUPTWcjs.SquareAvatar,
+        _chunkYWDC5BXMcjs.SquareAvatar,
         {
           size: "sm",
           variant: "round",
-          src: _nullishCoalesce(_optionalChain([assignedOwner, 'optionalAccess', _36 => _36.avatarUrl]), () => ( void 0)),
+          src: _nullishCoalesce(_optionalChain([assignedOwner, 'optionalAccess', _40 => _40.avatarUrl]), () => ( void 0)),
           alt: displayLabel,
           fallback: displayLabel
         }
@@ -672,7 +703,7 @@ function TicketRow({
   const rowRef = _react.useRef.call(void 0, null);
   const handleClick = _react.useCallback.call(void 0, () => {
     onToggle(ticket.id);
-    _chunkZGTDUPTWcjs.scrollElementIntoView.call(void 0, rowRef.current, {
+    _chunkYWDC5BXMcjs.scrollElementIntoView.call(void 0, rowRef.current, {
       adjustTargetY: (raw) => {
         if (!rowRef.current) return raw;
         const expandedDrawer = document.querySelector(
@@ -698,7 +729,7 @@ function TicketRow({
     // so the badge accurately reflects "Closed" with a checkmark.
     statusLabel: _nullishCoalesce(ticket.pipeline_stage_label, () => ( void 0)),
     category: _nullishCoalesce(ticket.customer_company, () => ( void 0)),
-    timeAgo: ticket.hubspot_updated_at ? _chunkZGTDUPTWcjs.formatRelativeTime.call(void 0, ticket.hubspot_updated_at) : void 0,
+    timeAgo: ticket.hubspot_updated_at ? _chunkYWDC5BXMcjs.formatRelativeTime.call(void 0, ticket.hubspot_updated_at) : void 0,
     // Linked-work chip: surfaced whenever the ticket has a linked
     // ClickUp task. Uses the linked task's own status so the chip text
     // reads "Working" / "Waiting on version release" / etc. — useful
@@ -713,7 +744,7 @@ function TicketRow({
       className: "border-b border-ods-border last:border-b-0",
       children: [
         /* @__PURE__ */ _jsxruntime.jsx.call(void 0, 
-          _chunkZGTDUPTWcjs.ChatTicketItem,
+          _chunkYWDC5BXMcjs.ChatTicketItem,
           {
             ticket: tileData,
             onClick: optimistic ? void 0 : handleClick,
@@ -758,6 +789,7 @@ function useTicketsList(filters) {
   const pageSize = Math.max(1, Math.min(100, Math.floor(_nullishCoalesce(filters.pageSize, () => ( DEFAULT_PAGE_SIZE))) || DEFAULT_PAGE_SIZE));
   const enabled = !!customerEmail;
   const identityKey = customerEmail || "anon";
+  const refetchInterval = _nullishCoalesce(filters.refetchInterval, () => ( false));
   const query = _reactquery.useQuery.call(void 0, {
     queryKey: ["tickets", "self", identityKey, search, statusFilter, page, pageSize],
     enabled,
@@ -770,6 +802,10 @@ function useTicketsList(filters) {
     gcTime: 0,
     refetchOnMount: "always",
     refetchOnWindowFocus: true,
+    // Live status: poll while the caller opts in (drawer open). Defaults to
+    // false. `refetchIntervalInBackground` stays false (the default) so polling
+    // pauses on a hidden tab — no wasted requests when the user tabs away.
+    refetchInterval,
     queryFn: async () => {
       const body = {
         query: search,
@@ -777,7 +813,7 @@ function useTicketsList(filters) {
         pageSize
       };
       if (statusFilter) body.status = statusFilter;
-      const response = await _chunkZGTDUPTWcjs.embedAuthedFetch.call(void 0, FIND_TICKET_ENDPOINT, {
+      const response = await _chunkYWDC5BXMcjs.embedAuthedFetch.call(void 0, FIND_TICKET_ENDPOINT, {
         method: "POST",
         body: JSON.stringify(body)
       });
@@ -789,12 +825,12 @@ function useTicketsList(filters) {
     }
   });
   const data = query.data;
-  const totalCount = _nullishCoalesce(_nullishCoalesce(_optionalChain([data, 'optionalAccess', _37 => _37.totalCount]), () => ( _optionalChain([data, 'optionalAccess', _38 => _38.count]))), () => ( (_nullishCoalesce(_optionalChain([data, 'optionalAccess', _39 => _39.tickets, 'optionalAccess', _40 => _40.length]), () => ( 0)))));
-  const echoedPage = _nullishCoalesce(_optionalChain([data, 'optionalAccess', _41 => _41.page]), () => ( page));
-  const echoedPageSize = _nullishCoalesce(_optionalChain([data, 'optionalAccess', _42 => _42.pageSize]), () => ( pageSize));
-  const totalPages = _nullishCoalesce(_optionalChain([data, 'optionalAccess', _43 => _43.totalPages]), () => ( Math.max(1, Math.ceil(totalCount / echoedPageSize))));
+  const totalCount = _nullishCoalesce(_nullishCoalesce(_optionalChain([data, 'optionalAccess', _41 => _41.totalCount]), () => ( _optionalChain([data, 'optionalAccess', _42 => _42.count]))), () => ( (_nullishCoalesce(_optionalChain([data, 'optionalAccess', _43 => _43.tickets, 'optionalAccess', _44 => _44.length]), () => ( 0)))));
+  const echoedPage = _nullishCoalesce(_optionalChain([data, 'optionalAccess', _45 => _45.page]), () => ( page));
+  const echoedPageSize = _nullishCoalesce(_optionalChain([data, 'optionalAccess', _46 => _46.pageSize]), () => ( pageSize));
+  const totalPages = _nullishCoalesce(_optionalChain([data, 'optionalAccess', _47 => _47.totalPages]), () => ( Math.max(1, Math.ceil(totalCount / echoedPageSize))));
   return {
-    tickets: _nullishCoalesce(_optionalChain([data, 'optionalAccess', _44 => _44.tickets]), () => ( [])),
+    tickets: _nullishCoalesce(_optionalChain([data, 'optionalAccess', _48 => _48.tickets]), () => ( [])),
     // Loading-state-truth = `data === undefined`. TanStack v5's
     // `isPending` / `isLoading` flags can be `false` in transient
     // windows where the query is enabled-but-fetch-not-yet-fired
@@ -816,7 +852,7 @@ function useTicketsList(filters) {
     //   - Background refetch with existing data: data !== undefined → no load
     //   - Filter-change refetch landing on empty results: data?.tickets===[]
     //     + isFetching → bridge skeleton (the `||` branch)
-    isLoading: enabled && (data === void 0 || query.isFetching && (_nullishCoalesce(_optionalChain([data, 'optionalAccess', _45 => _45.tickets]), () => ( []))).length === 0),
+    isLoading: enabled && (data === void 0 || query.isFetching && (_nullishCoalesce(_optionalChain([data, 'optionalAccess', _49 => _49.tickets]), () => ( []))).length === 0),
     isFetching: query.isFetching,
     error: _nullishCoalesce(query.error, () => ( null)),
     refetch: () => {
@@ -891,7 +927,7 @@ function useTicketActions(options) {
   }, []);
   const executeTicketAction = _react.useCallback.call(void 0, 
     async (toolName, args) => {
-      const res = await _chunkZGTDUPTWcjs.embedAuthedFetch.call(void 0, TICKET_ACTION_ENDPOINT, {
+      const res = await _chunkYWDC5BXMcjs.embedAuthedFetch.call(void 0, TICKET_ACTION_ENDPOINT, {
         method: "POST",
         body: JSON.stringify({ tool_name: toolName, args })
       });
@@ -1003,7 +1039,7 @@ function useTicketActions(options) {
           const result = await executeTicketAction("create_ticket", {
             subject: input.subject.trim(),
             content: input.content.trim(),
-            ..._optionalChain([input, 'access', _46 => _46.attachments, 'optionalAccess', _47 => _47.length]) ? { attachments: input.attachments } : {}
+            ..._optionalChain([input, 'access', _50 => _50.attachments, 'optionalAccess', _51 => _51.length]) ? { attachments: input.attachments } : {}
           });
           if (result.mirror_synced === false) {
             toast2(TOAST_COPY.open_mirror_pending);
@@ -1115,7 +1151,7 @@ function useTicketActions(options) {
       ticket,
       {
         status: "CLOSED",
-        ..._optionalChain([resolution, 'optionalAccess', _48 => _48.trim, 'call', _49 => _49()]) ? { resolution: resolution.trim() } : {}
+        ..._optionalChain([resolution, 'optionalAccess', _52 => _52.trim, 'call', _53 => _53()]) ? { resolution: resolution.trim() } : {}
       },
       TOAST_COPY.close_success,
       "close ticket"
@@ -1188,7 +1224,7 @@ function mapTicketActionError(err) {
           removeRowFromCache: false
         };
       case "RATE_LIMITED": {
-        const retryAfterRaw = _optionalChain([err, 'access', _50 => _50.response, 'optionalAccess', _51 => _51.headers, 'access', _52 => _52.get, 'call', _53 => _53("Retry-After")]);
+        const retryAfterRaw = _optionalChain([err, 'access', _54 => _54.response, 'optionalAccess', _55 => _55.headers, 'access', _56 => _56.get, 'call', _57 => _57("Retry-After")]);
         const retryAfterSeconds = retryAfterRaw ? parseInt(retryAfterRaw, 10) : void 0;
         return {
           code: err.code,
@@ -1276,13 +1312,13 @@ function resolveErrorCode(bodyCode, status) {
 // src/components/tickets/ticket-center.tsx
 
 function TicketCenter({ toast: toast2 = _chunk5V6MSE3Bcjs.toast } = {}) {
-  const identity = _chunkZGTDUPTWcjs.useChatIdentity.call(void 0, );
+  const identity = _chunkYWDC5BXMcjs.useChatIdentity.call(void 0, );
   if (identity.isLoading) {
     return /* @__PURE__ */ _jsxruntime.jsx.call(void 0, TicketCenterSkeleton, {});
   }
-  if (identity.authTier === "anon" || !_optionalChain([identity, 'access', _54 => _54.user, 'optionalAccess', _55 => _55.email])) {
+  if (identity.authTier === "anon" || !_optionalChain([identity, 'access', _58 => _58.user, 'optionalAccess', _59 => _59.email])) {
     return /* @__PURE__ */ _jsxruntime.jsx.call(void 0, 
-      _chunkK4DFAVSOcjs.EmptyState,
+      _chunkG2HHSZ3Scjs.EmptyState,
       {
         type: "generic",
         title: "Sign in to manage tickets",
@@ -1353,7 +1389,7 @@ function TicketCenterAuthed({
         /* @__PURE__ */ _jsxruntime.jsxs.call(void 0, "div", { className: "flex items-center gap-3 text-xs text-ods-text-secondary", children: [
           lastUpdatedAt && /* @__PURE__ */ _jsxruntime.jsxs.call(void 0, "span", { children: [
             "Updated ",
-            _chunkZGTDUPTWcjs.formatRelativeTime.call(void 0, new Date(lastUpdatedAt))
+            _chunkYWDC5BXMcjs.formatRelativeTime.call(void 0, new Date(lastUpdatedAt))
           ] }),
           /* @__PURE__ */ _jsxruntime.jsx.call(void 0, 
             _chunkXDPSSE4Ocjs.Button,
@@ -1369,15 +1405,15 @@ function TicketCenterAuthed({
           )
         ] })
       ] }),
-      isLoading ? /* @__PURE__ */ _jsxruntime.jsx.call(void 0, TicketListSkeleton, {}) : merged.length === 0 ? /* @__PURE__ */ _jsxruntime.jsx.call(void 0, _chunkZGTDUPTWcjs.Card, { className: "p-6", children: /* @__PURE__ */ _jsxruntime.jsx.call(void 0, 
-        _chunkK4DFAVSOcjs.EmptyState,
+      isLoading ? /* @__PURE__ */ _jsxruntime.jsx.call(void 0, TicketListSkeleton, {}) : merged.length === 0 ? /* @__PURE__ */ _jsxruntime.jsx.call(void 0, _chunkYWDC5BXMcjs.Card, { className: "p-6", children: /* @__PURE__ */ _jsxruntime.jsx.call(void 0, 
+        _chunkG2HHSZ3Scjs.EmptyState,
         {
           type: "generic",
           title: "No tickets yet",
           description: "Open one above to start the conversation.",
           showCTA: false
         }
-      ) }) : /* @__PURE__ */ _jsxruntime.jsx.call(void 0, _chunkZGTDUPTWcjs.Card, { className: "overflow-hidden", children: merged.map((ticket) => /* @__PURE__ */ _jsxruntime.jsx.call(void 0, 
+      ) }) : /* @__PURE__ */ _jsxruntime.jsx.call(void 0, _chunkYWDC5BXMcjs.Card, { className: "overflow-hidden", children: merged.map((ticket) => /* @__PURE__ */ _jsxruntime.jsx.call(void 0, 
         TicketRow,
         {
           ticket,
@@ -1397,7 +1433,7 @@ function TicketCenterAuthed({
 }
 function TicketCenterSkeleton() {
   return /* @__PURE__ */ _jsxruntime.jsxs.call(void 0, "div", { className: "flex flex-col gap-6", children: [
-    /* @__PURE__ */ _jsxruntime.jsxs.call(void 0, _chunkZGTDUPTWcjs.Card, { className: "p-6", children: [
+    /* @__PURE__ */ _jsxruntime.jsxs.call(void 0, _chunkYWDC5BXMcjs.Card, { className: "p-6", children: [
       /* @__PURE__ */ _jsxruntime.jsx.call(void 0, _chunkXDPSSE4Ocjs.Skeleton, { className: "h-7 w-48 mb-4" }),
       /* @__PURE__ */ _jsxruntime.jsx.call(void 0, _chunkXDPSSE4Ocjs.Skeleton, { className: "h-10 w-full mb-3" }),
       /* @__PURE__ */ _jsxruntime.jsx.call(void 0, _chunkXDPSSE4Ocjs.Skeleton, { className: "h-24 w-full" })
@@ -1406,7 +1442,7 @@ function TicketCenterSkeleton() {
   ] });
 }
 function TicketListSkeleton() {
-  return /* @__PURE__ */ _jsxruntime.jsx.call(void 0, _chunkZGTDUPTWcjs.Card, { className: "overflow-hidden", children: [0, 1, 2].map((i) => /* @__PURE__ */ _jsxruntime.jsxs.call(void 0, "div", { className: "h-20 px-4 flex items-center gap-4 border-b border-ods-border last:border-b-0", children: [
+  return /* @__PURE__ */ _jsxruntime.jsx.call(void 0, _chunkYWDC5BXMcjs.Card, { className: "overflow-hidden", children: [0, 1, 2].map((i) => /* @__PURE__ */ _jsxruntime.jsxs.call(void 0, "div", { className: "h-20 px-4 flex items-center gap-4 border-b border-ods-border last:border-b-0", children: [
     /* @__PURE__ */ _jsxruntime.jsxs.call(void 0, "div", { className: "flex-1 flex flex-col gap-2", children: [
       /* @__PURE__ */ _jsxruntime.jsx.call(void 0, _chunkXDPSSE4Ocjs.Skeleton, { className: "h-4 w-2/3" }),
       /* @__PURE__ */ _jsxruntime.jsx.call(void 0, _chunkXDPSSE4Ocjs.Skeleton, { className: "h-3 w-full" })
@@ -1419,7 +1455,7 @@ function TicketListSkeleton() {
 // src/components/tickets/help-center-list.tsx
 
 
-_chunkK4DFAVSOcjs.init_unified_pagination.call(void 0, );
+_chunkG2HHSZ3Scjs.init_unified_pagination.call(void 0, );
 
 // src/components/tickets/help-center-card.tsx
 
@@ -1441,7 +1477,7 @@ function HelpCenterCard({
   const optimistic = isOptimistic(ticket);
   const rawStatus = (_nullishCoalesce(ticket.status, () => ( "OPEN"))).toUpperCase();
   const priority = (_nullishCoalesce(ticket.priority, () => ( ""))).toUpperCase();
-  const relativeUpdated = ticket.hubspot_updated_at ? _chunkZGTDUPTWcjs.formatRelativeTime.call(void 0, ticket.hubspot_updated_at) : "recently";
+  const relativeUpdated = ticket.hubspot_updated_at ? _chunkYWDC5BXMcjs.formatRelativeTime.call(void 0, ticket.hubspot_updated_at) : "recently";
   const title = (ticket.subject || "").trim() || "(untitled)";
   const subtitle = `UPDATED ${relativeUpdated}, #${ticket.external_id || "\u2014"}${ticket.pipeline_stage_label ? `, ${ticket.pipeline_stage_label}` : ""}`;
   const description = _nullishCoalesce(_nullishCoalesce(ticket.preview, () => ( ticket.body)), () => ( ""));
@@ -1450,33 +1486,28 @@ function HelpCenterCard({
   const rowRef = _react.useRef.call(void 0, null);
   const handleClick = _react.useCallback.call(void 0, () => {
     onToggle(ticket.id);
-    _chunkZGTDUPTWcjs.scrollElementIntoView.call(void 0, rowRef.current, {
-      headerOffset: STICKY_HEADER_OFFSET_PX,
-      adjustTargetY: (raw) => {
-        if (!rowRef.current) return raw;
-        const expandedDrawer = document.querySelector(
-          'div[id^="help-center-drawer-"]'
-        );
-        if (!(expandedDrawer instanceof HTMLElement)) return raw;
-        const drawerRect = expandedDrawer.getBoundingClientRect();
-        const myRect = rowRef.current.getBoundingClientRect();
-        if (drawerRect.bottom > myRect.top) return raw;
-        return raw - drawerRect.height;
-      }
-    });
   }, [onToggle, ticket.id]);
+  _react.useEffect.call(void 0, () => {
+    if (!isExpanded) return;
+    const raf = requestAnimationFrame(() => {
+      _chunkYWDC5BXMcjs.scrollElementIntoView.call(void 0, rowRef.current, {
+        headerOffset: STICKY_HEADER_OFFSET_PX
+      });
+    });
+    return () => cancelAnimationFrame(raf);
+  }, [isExpanded]);
   const rightBadges = /* @__PURE__ */ _jsxruntime.jsxs.call(void 0, _jsxruntime.Fragment, { children: [
     /* @__PURE__ */ _jsxruntime.jsx.call(void 0, 
-      _chunkZGTDUPTWcjs.StatusBadge,
+      _chunkYWDC5BXMcjs.StatusBadge,
       {
         text: rawStatus,
-        colorScheme: _chunkZGTDUPTWcjs.getStatusColorScheme.call(void 0, rawStatus),
+        colorScheme: _chunkYWDC5BXMcjs.getStatusColorScheme.call(void 0, rawStatus),
         variant: "card",
         className: "border border-ods-border"
       }
     ),
     priority && /* @__PURE__ */ _jsxruntime.jsx.call(void 0, 
-      _chunkZGTDUPTWcjs.StatusBadge,
+      _chunkYWDC5BXMcjs.StatusBadge,
       {
         text: priority,
         colorScheme: mapPriorityScheme(priority),
@@ -1503,7 +1534,7 @@ function HelpCenterCard({
             "aria-controls": isExpanded ? `help-center-drawer-${ticket.id}` : void 0,
             className: "w-full text-left p-[12px] md:p-[16px] focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-ods-accent focus-visible:ring-inset disabled:cursor-default",
             children: /* @__PURE__ */ _jsxruntime.jsx.call(void 0, 
-              _chunkIH76P5R6cjs.DevCardRowContent,
+              _chunkTYIBMDUZcjs.DevCardRowContent,
               {
                 title,
                 subtitle,
@@ -1578,7 +1609,7 @@ function HelpCenterCreateForm({
   const [subject, setSubject] = _react.useState.call(void 0, "");
   const [subjectError, setSubjectError] = _react.useState.call(void 0, null);
   const subjectField = /* @__PURE__ */ _jsxruntime.jsxs.call(void 0, "div", { className: "flex flex-col", children: [
-    /* @__PURE__ */ _jsxruntime.jsxs.call(void 0, _chunkZGTDUPTWcjs.Label, { htmlFor: "help-center-subject", children: [
+    /* @__PURE__ */ _jsxruntime.jsxs.call(void 0, _chunkYWDC5BXMcjs.Label, { htmlFor: "help-center-subject", children: [
       "Subject",
       /* @__PURE__ */ _jsxruntime.jsx.call(void 0, "span", { className: "text-ods-accent", children: "*" })
     ] }),
@@ -1610,7 +1641,7 @@ function HelpCenterCreateForm({
     )
   ] });
   return /* @__PURE__ */ _jsxruntime.jsx.call(void 0, 
-    _chunkSMCG2CCCcjs.ContactForm,
+    _chunk6DCKL73Fcjs.ContactForm,
     {
       title: "Open a new ticket",
       footerText: "The support team typically responds within one business day.",
@@ -1648,20 +1679,21 @@ function HelpCenterCreateForm({
 // src/components/tickets/help-center-list.tsx
 
 function HelpCenterList({ toast: toast2 = _chunk5V6MSE3Bcjs.toast } = {}) {
-  const identity = _chunkZGTDUPTWcjs.useChatIdentity.call(void 0, );
+  const identity = _chunkYWDC5BXMcjs.useChatIdentity.call(void 0, );
   const searchParams = _chunkG7UE6RKVcjs.useSearchParams.call(void 0, );
   const router = _chunkG7UE6RKVcjs.useRouter.call(void 0, );
   const pathname = _chunkG7UE6RKVcjs.usePathname.call(void 0, );
   const search = searchParams.get("search") || "";
   const status = searchParams.get("status") || "all";
+  const ticketParam = searchParams.get("ticket") || "";
   const rawPage = Number(searchParams.get("page"));
   const page = Number.isFinite(rawPage) && rawPage > 0 ? Math.floor(rawPage) : 1;
   if (identity.isLoading) {
-    return /* @__PURE__ */ _jsxruntime.jsx.call(void 0, _chunkIH76P5R6cjs.DevSectionPage, { sectionKey: "tickets", preControls: /* @__PURE__ */ _jsxruntime.jsx.call(void 0, HelpCenterCreateFormSkeleton, {}), children: /* @__PURE__ */ _jsxruntime.jsx.call(void 0, _chunkIH76P5R6cjs.DevCardRowSkeletonList, {}) });
+    return /* @__PURE__ */ _jsxruntime.jsx.call(void 0, _chunkTYIBMDUZcjs.DevSectionPage, { sectionKey: "tickets", preControls: /* @__PURE__ */ _jsxruntime.jsx.call(void 0, HelpCenterCreateFormSkeleton, {}), children: /* @__PURE__ */ _jsxruntime.jsx.call(void 0, _chunkTYIBMDUZcjs.DevCardRowSkeletonList, {}) });
   }
-  if (identity.authTier === "anon" || !_optionalChain([identity, 'access', _56 => _56.user, 'optionalAccess', _57 => _57.email])) {
-    return /* @__PURE__ */ _jsxruntime.jsx.call(void 0, _chunkIH76P5R6cjs.DevSectionPage, { sectionKey: "tickets", children: /* @__PURE__ */ _jsxruntime.jsx.call(void 0, 
-      _chunkK4DFAVSOcjs.EmptyState,
+  if (identity.authTier === "anon" || !_optionalChain([identity, 'access', _60 => _60.user, 'optionalAccess', _61 => _61.email])) {
+    return /* @__PURE__ */ _jsxruntime.jsx.call(void 0, _chunkTYIBMDUZcjs.DevSectionPage, { sectionKey: "tickets", children: /* @__PURE__ */ _jsxruntime.jsx.call(void 0, 
+      _chunkG2HHSZ3Scjs.EmptyState,
       {
         type: "generic",
         title: "Sign in to manage tickets",
@@ -1670,7 +1702,7 @@ function HelpCenterList({ toast: toast2 = _chunk5V6MSE3Bcjs.toast } = {}) {
       }
     ) });
   }
-  const sessionName = [_optionalChain([identity, 'access', _58 => _58.user, 'optionalAccess', _59 => _59.firstName]), _optionalChain([identity, 'access', _60 => _60.user, 'optionalAccess', _61 => _61.lastName])].filter(Boolean).join(" ").trim() || _optionalChain([identity, 'access', _62 => _62.user, 'optionalAccess', _63 => _63.email, 'optionalAccess', _64 => _64.split, 'call', _65 => _65("@"), 'access', _66 => _66[0]]) || "Customer";
+  const sessionName = [_optionalChain([identity, 'access', _62 => _62.user, 'optionalAccess', _63 => _63.firstName]), _optionalChain([identity, 'access', _64 => _64.user, 'optionalAccess', _65 => _65.lastName])].filter(Boolean).join(" ").trim() || _optionalChain([identity, 'access', _66 => _66.user, 'optionalAccess', _67 => _67.email, 'optionalAccess', _68 => _68.split, 'call', _69 => _69("@"), 'access', _70 => _70[0]]) || "Customer";
   const sessionEmail = identity.user.email;
   return /* @__PURE__ */ _jsxruntime.jsx.call(void 0, 
     HelpCenterListAuthed,
@@ -1678,6 +1710,7 @@ function HelpCenterList({ toast: toast2 = _chunk5V6MSE3Bcjs.toast } = {}) {
       search,
       status,
       page,
+      ticketParam,
       searchParams,
       router,
       pathname,
@@ -1691,6 +1724,7 @@ function HelpCenterListAuthed({
   search,
   status,
   page,
+  ticketParam,
   searchParams,
   router,
   pathname,
@@ -1699,6 +1733,18 @@ function HelpCenterListAuthed({
   sessionEmail
 }) {
   const queryClient = _reactquery.useQueryClient.call(void 0, );
+  const [optimisticTickets, setOptimisticTickets] = _react.useState.call(void 0, []);
+  const [supportSystemDown, setSupportSystemDown] = _react.useState.call(void 0, false);
+  const setOpenTicket = _react.useCallback.call(void 0, 
+    (externalId) => {
+      const params = new URLSearchParams(searchParams.toString());
+      if (externalId) params.set("ticket", externalId);
+      else params.delete("ticket");
+      const qs = params.toString();
+      router.replace(qs ? `${pathname}?${qs}` : pathname, { scroll: false });
+    },
+    [searchParams, router, pathname]
+  );
   const { tickets, isLoading, isFetching, error, refetch, totalPages } = useTicketsList({
     // `sessionEmail` is drilled in from the parent — see the same
     // pattern + race-cause rationale documented in
@@ -1709,17 +1755,19 @@ function HelpCenterListAuthed({
     customerEmail: sessionEmail,
     search,
     status,
-    page
+    page,
+    // Live status: while a drawer is open, poll so an out-of-band HubSpot
+    // status change (e.g. agent closes the ticket) flips the badge +
+    // open/reopen affordance within one interval. Idle (no drawer) → no poll.
+    // `ticketParam` (the open ticket's external_id) is the open signal.
+    refetchInterval: ticketParam ? TICKET_LIVE_POLL_MS : false
   });
-  const [optimisticTickets, setOptimisticTickets] = _react.useState.call(void 0, []);
-  const [expandedTicketId, setExpandedTicketId] = _react.useState.call(void 0, null);
-  const [supportSystemDown, setSupportSystemDown] = _react.useState.call(void 0, false);
+  const expandedTicketId = ticketParam && _optionalChain([tickets, 'access', _71 => _71.find, 'call', _72 => _72((t) => t.external_id === ticketParam), 'optionalAccess', _73 => _73.id]) || null;
   const prependOptimistic = _react.useCallback.call(void 0, (placeholder) => {
     setOptimisticTickets((prev) => [placeholder, ...prev]);
   }, []);
   const removeOptimistic = _react.useCallback.call(void 0, (placeholderId) => {
     setOptimisticTickets((prev) => prev.filter((t) => t.id !== placeholderId));
-    setExpandedTicketId((prev) => prev === placeholderId ? null : prev);
   }, []);
   const removeTicketFromCache = _react.useCallback.call(void 0, 
     (ticketId) => {
@@ -1732,7 +1780,6 @@ function HelpCenterListAuthed({
           return { ...prev, tickets: nextTickets };
         }
       );
-      setExpandedTicketId((prev) => prev === ticketId ? null : prev);
     },
     [queryClient]
   );
@@ -1743,9 +1790,14 @@ function HelpCenterListAuthed({
     toast: toast2,
     onSupportSystemDown: () => setSupportSystemDown(true)
   });
-  const toggleRow = _react.useCallback.call(void 0, (id) => {
-    setExpandedTicketId((prev) => prev === id ? null : id);
-  }, []);
+  const toggleRow = _react.useCallback.call(void 0, 
+    (id) => {
+      const t = tickets.find((x) => x.id === id);
+      if (!_optionalChain([t, 'optionalAccess', _74 => _74.external_id])) return;
+      setOpenTicket(t.external_id === ticketParam ? null : t.external_id);
+    },
+    [tickets, ticketParam, setOpenTicket]
+  );
   const merged = [...optimisticTickets, ...tickets];
   const hasActiveFilters = search !== "" || status !== "" && status !== "all";
   const hasResults = merged.length > 0;
@@ -1766,15 +1818,15 @@ function HelpCenterListAuthed({
       ] }),
       /* @__PURE__ */ _jsxruntime.jsx.call(void 0, _chunkXDPSSE4Ocjs.Button, { type: "button", variant: "accent", onClick: () => refetch(), children: "Retry" })
     ] }),
-    !error && /* @__PURE__ */ _jsxruntime.jsx.call(void 0, "div", { className: "w-full", children: isLoading ? /* @__PURE__ */ _jsxruntime.jsx.call(void 0, _chunkIH76P5R6cjs.DevCardRowSkeletonList, {}) : !hasResults && isFetching ? (
+    !error && /* @__PURE__ */ _jsxruntime.jsx.call(void 0, "div", { className: "w-full", children: isLoading ? /* @__PURE__ */ _jsxruntime.jsx.call(void 0, _chunkTYIBMDUZcjs.DevCardRowSkeletonList, {}) : !hasResults && isFetching ? (
       // Bridge state — background refetch in flight and the
       // optimistic placeholder was just removed by the mutation
       // callback. Without this branch "No tickets yet" would flash
       // for ~50ms between `removeOptimistic` and the server
       // response landing.
-      /* @__PURE__ */ _jsxruntime.jsx.call(void 0, _chunkIH76P5R6cjs.DevCardRowSkeletonList, { rows: 1 })
+      /* @__PURE__ */ _jsxruntime.jsx.call(void 0, _chunkTYIBMDUZcjs.DevCardRowSkeletonList, { rows: 1 })
     ) : !hasResults ? hasActiveFilters ? /* @__PURE__ */ _jsxruntime.jsx.call(void 0, 
-      _chunkK4DFAVSOcjs.EmptyState,
+      _chunkG2HHSZ3Scjs.EmptyState,
       {
         type: "search",
         title: "No tickets found",
@@ -1789,7 +1841,7 @@ function HelpCenterListAuthed({
         }
       }
     ) : /* @__PURE__ */ _jsxruntime.jsx.call(void 0, 
-      _chunkK4DFAVSOcjs.EmptyState,
+      _chunkG2HHSZ3Scjs.EmptyState,
       {
         type: "generic",
         title: "No tickets yet",
@@ -1816,16 +1868,16 @@ function HelpCenterListAuthed({
           onSendMessage: actions.sendMessage,
           onClose: actions.closeTicket,
           onReopen: actions.reopenTicket,
-          onActionCollapsed: () => setExpandedTicketId(null),
+          onActionCollapsed: () => setOpenTicket(null),
           replyError: actions.replyErrorFor(ticket.external_id),
           onClearReplyError: () => actions.clearReplyError(ticket.external_id)
         },
         ticket.id
       )) })
     ) }),
-    !error && totalPages > 1 && /* @__PURE__ */ _jsxruntime.jsx.call(void 0, _chunkK4DFAVSOcjs.UnifiedPagination, { currentPage: page, totalPages })
+    !error && totalPages > 1 && /* @__PURE__ */ _jsxruntime.jsx.call(void 0, _chunkG2HHSZ3Scjs.UnifiedPagination, { currentPage: page, totalPages })
   ] });
-  return /* @__PURE__ */ _jsxruntime.jsx.call(void 0, _chunkIH76P5R6cjs.DevSectionPage, { sectionKey: "tickets", preControls: form, children: body });
+  return /* @__PURE__ */ _jsxruntime.jsx.call(void 0, _chunkTYIBMDUZcjs.DevSectionPage, { sectionKey: "tickets", preControls: form, children: body });
 }
 
 
@@ -1843,5 +1895,6 @@ function HelpCenterListAuthed({
 
 
 
-exports.HelpCenterCard = HelpCenterCard; exports.HelpCenterCreateForm = HelpCenterCreateForm; exports.HelpCenterCreateFormSkeleton = HelpCenterCreateFormSkeleton; exports.HelpCenterList = HelpCenterList; exports.TICKET_TOAST_COPY = TOAST_COPY; exports.TicketCenter = TicketCenter; exports.TicketDetailDrawer = TicketDetailDrawer; exports.TicketLinkedDeliveryCard = TicketLinkedDeliveryCard; exports.TicketOpenForm = TicketOpenForm; exports.TicketRow = TicketRow; exports.isOptimistic = isOptimistic; exports.mapTicketActionError = mapTicketActionError; exports.useTicketActions = useTicketActions; exports.useTicketEngagements = useTicketEngagements; exports.useTicketsList = useTicketsList;
+
+exports.HelpCenterCard = HelpCenterCard; exports.HelpCenterCreateForm = HelpCenterCreateForm; exports.HelpCenterCreateFormSkeleton = HelpCenterCreateFormSkeleton; exports.HelpCenterList = HelpCenterList; exports.TICKET_TOAST_COPY = TOAST_COPY; exports.TicketCenter = TicketCenter; exports.TicketDetailDrawer = TicketDetailDrawer; exports.TicketLinkedDeliveryCard = TicketLinkedDeliveryCard; exports.TicketOpenForm = TicketOpenForm; exports.TicketReplyComposer = TicketReplyComposer; exports.TicketRow = TicketRow; exports.isOptimistic = isOptimistic; exports.mapTicketActionError = mapTicketActionError; exports.useTicketActions = useTicketActions; exports.useTicketEngagements = useTicketEngagements; exports.useTicketsList = useTicketsList;
 //# sourceMappingURL=index.cjs.map