@fayz-ai/plugin-support 0.0.0-stage → 0.2.1

package/dist/chunk-7NVBUXTX.js

@@ -0,0 +1,300 @@
+import { getActiveTenantId, getActiveUnitId, getSupabaseClientOptional } from '@fayz-ai/core';
+
+// src/types.ts
+var MAX_ATTACHMENTS = 8;
+var MAX_ATTACHMENT_BYTES = 20 * 1024 * 1024;
+var SUPPORT_BUCKET = "support-attachments";
+
+// src/lib/vocabulary.ts
+var KIND_LABEL = {
+  problem: "Problema",
+  improvement: "Sugest\xE3o de melhoria",
+  other: "Outra solicita\xE7\xE3o"
+};
+var STATUS_LABEL = {
+  received: "Recebida",
+  in_service: "Em atendimento",
+  waiting_you: "Aguardando voc\xEA",
+  in_development: "Em desenvolvimento",
+  resolved_check: "Resolvida: confira",
+  closed: "Encerrada",
+  cancelled: "Cancelada"
+};
+var PRIORITY_LABEL = {
+  urgent: "Urgente",
+  high: "Alta",
+  normal: "Normal",
+  low: "Baixa"
+};
+var PRIORITY_TONE = {
+  urgent: "destructive",
+  high: "warning",
+  normal: "secondary",
+  low: "outline"
+};
+var PRIORITY_ORDER = ["urgent", "high", "normal", "low"];
+var STATUS_TONE = {
+  received: "secondary",
+  in_service: "default",
+  waiting_you: "warning",
+  in_development: "default",
+  resolved_check: "success",
+  closed: "outline",
+  cancelled: "outline"
+};
+var FILTER_STATUSES = {
+  waiting: ["waiting_you", "resolved_check"],
+  in_progress: ["received", "in_service", "in_development"],
+  closed: ["closed", "cancelled"]
+};
+var FILTER_LABEL = {
+  waiting: "Esperando voc\xEA",
+  in_progress: "Em andamento",
+  closed: "Encerradas",
+  all: "Todas"
+};
+function canMessage(status) {
+  return !["closed", "cancelled"].includes(status);
+}
+function canCancel(status) {
+  return status === "received" || status === "waiting_you";
+}
+function canValidate(status) {
+  return status === "resolved_check";
+}
+var DOORS = [
+  { kind: "problem", title: "Reportar um problema", hint: "Algo n\xE3o funcionou como deveria", icon: "Wrench" },
+  { kind: "improvement", title: "Sugerir uma melhoria", hint: "Conte o que faria seu dia mais f\xE1cil", icon: "Lightbulb" },
+  { kind: "other", title: "Outras solicita\xE7\xF5es", hint: "Treinamento, acesso, dados, comercial", icon: "MessageSquare" }
+];
+var FORM_COPY = {
+  problem: {
+    title: "Reportar um problema",
+    intro: "Conte o que aconteceu. Uma captura da tela ajuda muito a gente a encontrar o problema.",
+    subjectPlaceholder: "Ex.: a comanda n\xE3o imprime o nome da mesa"
+  },
+  improvement: {
+    title: "Sugerir uma melhoria",
+    intro: "O que faria o seu dia mais f\xE1cil no sistema? Toda sugest\xE3o \xE9 lida pela equipe.",
+    subjectPlaceholder: "Ex.: filtrar a agenda por sala"
+  },
+  other: {
+    title: "Outra solicita\xE7\xE3o",
+    intro: "Treinamento, acesso de usu\xE1rios, importa\xE7\xE3o de dados, assunto comercial: \xE9 por aqui.",
+    subjectPlaceholder: "Ex.: treinamento para a equipe nova"
+  }
+};
+var EVENT_LABEL = {
+  opened: "Solicita\xE7\xE3o aberta",
+  status_changed: "Andamento",
+  validated_ok: "Voc\xEA confirmou que ficou bom",
+  reopened: "Reaberta: ainda n\xE3o resolveu",
+  cancelled: "Andamento: Cancelada",
+  closed_no_reply: "Encerrada: sem resposta no prazo",
+  merged: "Unida a outra solicita\xE7\xE3o igual"
+};
+function eventLine(type, note) {
+  if (type === "status_changed" && note) {
+    const label = STATUS_LABEL[note] ?? note;
+    return `Andamento: ${label}`;
+  }
+  if (type === "reopened" && note) return `Reaberta: ${note}`;
+  return EVENT_LABEL[type] ?? type;
+}
+function deriveSubject(description) {
+  const firstLine = description.trim().split("\n")[0] ?? "";
+  const firstSentence = firstLine.split(/(?<=[.!?])\s/)[0] ?? firstLine;
+  return firstSentence.slice(0, 200);
+}
+function client() {
+  const c = getSupabaseClientOptional();
+  if (!c) throw new Error("Supabase client not available");
+  return c;
+}
+var cachedUserId = null;
+async function userId() {
+  if (cachedUserId) return cachedUserId;
+  const { data } = await client().auth.getUser();
+  cachedUserId = data?.user?.id ?? null;
+  return cachedUserId;
+}
+function toRequest(r) {
+  return {
+    id: r.id,
+    tenantId: r.tenant_id,
+    number: r.number,
+    kind: r.kind,
+    subject: r.subject ?? null,
+    description: r.description,
+    status: r.status,
+    route: r.route ?? null,
+    unitId: r.unit_id ?? null,
+    screenSnapshot: r.screen_snapshot ?? {},
+    originConversationId: r.origin_conversation_id ?? null,
+    area: r.area ?? null,
+    createdBy: r.created_by,
+    createdAt: r.created_at,
+    updatedAt: r.updated_at,
+    resolvedAt: r.resolved_at ?? null,
+    metadata: r.metadata ?? {}
+  };
+}
+var toMessage = (r) => ({
+  id: r.id,
+  requestId: r.request_id,
+  authorKind: r.author_kind,
+  authorId: r.author_id ?? null,
+  body: r.body,
+  createdAt: r.created_at
+});
+var toEvent = (r) => ({
+  id: r.id,
+  requestId: r.request_id,
+  type: r.type,
+  note: r.note ?? null,
+  createdAt: r.created_at
+});
+var toAttachment = (r) => ({
+  id: r.id,
+  requestId: r.request_id,
+  storagePath: r.storage_path,
+  name: r.name,
+  sizeBytes: r.size_bytes ?? null,
+  contentType: r.content_type ?? null,
+  createdAt: r.created_at
+});
+async function listRequests(scope, filter) {
+  let q = client().from("plg_support_requests").select("*").order("number", { ascending: false });
+  if (scope === "mine") {
+    const uid = await userId();
+    if (uid) q = q.eq("created_by", uid);
+  }
+  if (filter !== "all") {
+    const statuses = FILTER_STATUSES[filter];
+    q = q.in("status", statuses);
+  }
+  const { data, error } = await q;
+  if (error) throw error;
+  return (data ?? []).map(toRequest);
+}
+async function getRequestDetail(id) {
+  const { data: req, error } = await client().from("plg_support_requests").select("*").eq("id", id).maybeSingle();
+  if (error) throw error;
+  if (!req) return null;
+  const [messages, events, attachments] = await Promise.all([
+    client().from("plg_support_request_messages").select("*").eq("request_id", id).order("created_at", { ascending: true }),
+    client().from("plg_support_request_events").select("*").eq("request_id", id).order("created_at", { ascending: true }),
+    client().from("plg_support_request_attachments").select("*").eq("request_id", id).order("created_at", { ascending: true })
+  ]);
+  return {
+    ...toRequest(req),
+    messages: (messages.data ?? []).map(toMessage),
+    events: (events.data ?? []).map(toEvent),
+    attachments: (attachments.data ?? []).map(toAttachment)
+  };
+}
+async function unreadCount() {
+  const uid = await userId();
+  if (!uid) return 0;
+  const { count, error } = await client().from("plg_support_notifications").select("id", { count: "exact", head: true }).eq("user_id", uid).is("read_at", null);
+  if (error) return 0;
+  return count ?? 0;
+}
+async function createRequest(input) {
+  const tenantId = getActiveTenantId();
+  if (!tenantId) throw new Error("Sem conta ativa");
+  const subject = input.subject && input.subject.trim() || deriveSubject(input.description);
+  const row = {
+    tenant_id: tenantId,
+    kind: input.kind,
+    subject,
+    description: input.description.trim(),
+    route: input.route ?? null,
+    unit_id: input.unitId ?? getActiveUnitId() ?? null,
+    screen_snapshot: input.screenSnapshot ?? {},
+    origin_conversation_id: input.originConversationId ?? null,
+    area: input.area ?? null,
+    status: "received"
+  };
+  const { data, error } = await client().from("plg_support_requests").insert(row).select("id, number").single();
+  if (error) throw error;
+  await client().from("plg_support_request_events").insert({
+    tenant_id: tenantId,
+    request_id: data.id,
+    type: "opened",
+    note: null
+  });
+  return { id: data.id, number: data.number };
+}
+async function uploadAttachment(requestId, pending) {
+  const tenantId = getActiveTenantId();
+  if (!tenantId) throw new Error("Sem conta ativa");
+  const safeName = pending.name.replace(/[^\w.\-]+/g, "_");
+  const path = `${tenantId}/${requestId}/${crypto.randomUUID()}/${safeName}`;
+  const up = await client().storage.from(SUPPORT_BUCKET).upload(path, pending.file, {
+    contentType: pending.contentType,
+    upsert: false
+  });
+  if (up.error) throw up.error;
+  const { data, error } = await client().from("plg_support_request_attachments").insert({
+    tenant_id: tenantId,
+    request_id: requestId,
+    storage_path: path,
+    name: pending.name,
+    size_bytes: pending.sizeBytes,
+    content_type: pending.contentType
+  }).select("*").single();
+  if (error) throw error;
+  return toAttachment(data);
+}
+async function addMessage(requestId, body) {
+  const tenantId = getActiveTenantId();
+  if (!tenantId) throw new Error("Sem conta ativa");
+  const { data, error } = await client().from("plg_support_request_messages").insert({
+    tenant_id: tenantId,
+    request_id: requestId,
+    author_kind: "user",
+    body: body.trim()
+  }).select("*").single();
+  if (error) throw error;
+  return toMessage(data);
+}
+async function cancelRequest(requestId) {
+  const tenantId = getActiveTenantId();
+  if (!tenantId) throw new Error("Sem conta ativa");
+  const { error } = await client().from("plg_support_requests").update({ status: "cancelled" }).eq("id", requestId);
+  if (error) throw error;
+  await client().from("plg_support_request_events").insert({
+    tenant_id: tenantId,
+    request_id: requestId,
+    type: "cancelled",
+    note: null
+  });
+}
+async function validateRequest(requestId, ok, reason) {
+  const tenantId = getActiveTenantId();
+  if (!tenantId) throw new Error("Sem conta ativa");
+  const nextStatus = ok ? "closed" : "received";
+  const { error } = await client().from("plg_support_requests").update({ status: nextStatus }).eq("id", requestId);
+  if (error) throw error;
+  await client().from("plg_support_request_events").insert({
+    tenant_id: tenantId,
+    request_id: requestId,
+    type: ok ? "validated_ok" : "reopened",
+    note: ok ? null : reason ?? null
+  });
+}
+async function markNotificationsRead(requestId) {
+  const uid = await userId();
+  if (!uid) return;
+  await client().from("plg_support_notifications").update({ read_at: (/* @__PURE__ */ new Date()).toISOString() }).eq("request_id", requestId).eq("user_id", uid).is("read_at", null);
+}
+async function signedUrl(storagePath, expiresIn = 300) {
+  const { data, error } = await client().storage.from(SUPPORT_BUCKET).createSignedUrl(storagePath, expiresIn);
+  if (error) return null;
+  return data?.signedUrl ?? null;
+}
+
+export { DOORS, FILTER_LABEL, FORM_COPY, KIND_LABEL, MAX_ATTACHMENTS, MAX_ATTACHMENT_BYTES, PRIORITY_LABEL, PRIORITY_ORDER, PRIORITY_TONE, STATUS_LABEL, STATUS_TONE, SUPPORT_BUCKET, addMessage, canCancel, canMessage, canValidate, cancelRequest, createRequest, eventLine, getRequestDetail, listRequests, markNotificationsRead, signedUrl, unreadCount, uploadAttachment, validateRequest };
+//# sourceMappingURL=chunk-7NVBUXTX.js.map
+//# sourceMappingURL=chunk-7NVBUXTX.js.map

package/dist/chunk-7NVBUXTX.js.map

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Domain types for the support/solicitações plugin. Mirrors the V1 support_*\n// family, narrowed to what this wave ships (the client/requester side).\n\nexport type SupportKind = 'problem' | 'improvement' | 'other'\n\nexport type SupportPriority = 'low' | 'normal' | 'high' | 'urgent'\n\nexport type SupportStatus =\n  | 'received'\n  | 'in_service'\n  | 'waiting_you'\n  | 'in_development'\n  | 'resolved_check'\n  | 'closed'\n  | 'cancelled'\n\nexport type SupportEventType =\n  | 'opened'\n  | 'status_changed'\n  | 'validated_ok'\n  | 'reopened'\n  | 'cancelled'\n  | 'closed_no_reply'\n  | 'merged'\n\nexport type SupportMessageAuthor = 'user' | 'team'\n\nexport interface SupportRequest {\n  id: string\n  tenantId: string\n  number: number\n  kind: SupportKind\n  subject: string | null\n  description: string\n  status: SupportStatus\n  route: string | null\n  unitId: string | null\n  screenSnapshot: Record<string, unknown>\n  originConversationId: string | null\n  area: string | null\n  createdBy: string\n  createdAt: string\n  updatedAt: string\n  resolvedAt: string | null\n  metadata: Record<string, unknown>\n}\n\nexport interface SupportMessage {\n  id: string\n  requestId: string\n  authorKind: SupportMessageAuthor\n  authorId: string | null\n  body: string\n  createdAt: string\n}\n\nexport interface SupportEvent {\n  id: string\n  requestId: string\n  type: SupportEventType\n  note: string | null\n  createdAt: string\n}\n\nexport interface SupportAttachment {\n  id: string\n  requestId: string\n  storagePath: string\n  name: string\n  sizeBytes: number | null\n  contentType: string | null\n  createdAt: string\n}\n\nexport interface SupportRequestDetail extends SupportRequest {\n  messages: SupportMessage[]\n  events: SupportEvent[]\n  attachments: SupportAttachment[]\n}\n\n/** What the form collects before an attachment upload. */\nexport interface CreateSupportRequestInput {\n  kind: SupportKind\n  description: string\n  subject?: string | null\n  route?: string | null\n  unitId?: string | null\n  screenSnapshot?: Record<string, unknown>\n  originConversationId?: string | null\n  area?: string | null\n}\n\n/** A file staged in the form, before it is uploaded to the bucket. */\nexport interface PendingAttachment {\n  id: string\n  file: Blob\n  name: string\n  contentType: string\n  sizeBytes: number\n  /** Object URL for a local thumbnail; revoke on unmount. */\n  previewUrl?: string\n}\n\nexport type SupportScope = 'mine' | 'all'\n\nexport type SupportFilter = 'waiting' | 'in_progress' | 'closed' | 'all'\n\nexport const MAX_ATTACHMENTS = 8\nexport const MAX_ATTACHMENT_BYTES = 20 * 1024 * 1024\nexport const SUPPORT_BUCKET = 'support-attachments'\n","import type { SupportKind, SupportStatus, SupportFilter, SupportEventType, SupportPriority } from '../types'\n\n// End-user text is pt-BR (AGENTS.md: only the end user's strings are pt-BR).\n// Never let a raw enum reach the screen — port-v2 régua de UX.\n\nexport const KIND_LABEL: Record<SupportKind, string> = {\n  problem: 'Problema',\n  improvement: 'Sugestão de melhoria',\n  other: 'Outra solicitação',\n}\n\nexport const STATUS_LABEL: Record<SupportStatus, string> = {\n  received: 'Recebida',\n  in_service: 'Em atendimento',\n  waiting_you: 'Aguardando você',\n  in_development: 'Em desenvolvimento',\n  resolved_check: 'Resolvida: confira',\n  closed: 'Encerrada',\n  cancelled: 'Cancelada',\n}\n\n// Badge tone per status, using the design system's Badge variants.\nexport type BadgeTone = 'default' | 'secondary' | 'success' | 'warning' | 'destructive' | 'outline'\n\n// Operator-side: priority (the helpdesk triages by it).\nexport const PRIORITY_LABEL: Record<SupportPriority, string> = {\n  urgent: 'Urgente',\n  high: 'Alta',\n  normal: 'Normal',\n  low: 'Baixa',\n}\n\nexport const PRIORITY_TONE: Record<SupportPriority, BadgeTone> = {\n  urgent: 'destructive',\n  high: 'warning',\n  normal: 'secondary',\n  low: 'outline',\n}\n\n/** Triage order: urgent first. */\nexport const PRIORITY_ORDER: SupportPriority[] = ['urgent', 'high', 'normal', 'low']\n\nexport const STATUS_TONE: Record<SupportStatus, BadgeTone> = {\n  received: 'secondary',\n  in_service: 'default',\n  waiting_you: 'warning',\n  in_development: 'default',\n  resolved_check: 'success',\n  closed: 'outline',\n  cancelled: 'outline',\n}\n\n// Which statuses each filter chip collects (central-de-suporte FLOW.md).\nexport const FILTER_STATUSES: Record<Exclude<SupportFilter, 'all'>, SupportStatus[]> = {\n  waiting: ['waiting_you', 'resolved_check'],\n  in_progress: ['received', 'in_service', 'in_development'],\n  closed: ['closed', 'cancelled'],\n}\n\nexport const FILTER_LABEL: Record<SupportFilter, string> = {\n  waiting: 'Esperando você',\n  in_progress: 'Em andamento',\n  closed: 'Encerradas',\n  all: 'Todas',\n}\n\n/** The statuses that still let the person write / attach. */\nexport function canMessage(status: SupportStatus): boolean {\n  return !['closed', 'cancelled'].includes(status)\n}\n\n/** Cancel is only offered before the team picks it up. */\nexport function canCancel(status: SupportStatus): boolean {\n  return status === 'received' || status === 'waiting_you'\n}\n\n/** \"Ficou bom / Ainda não resolveu\" replaces the message box here. */\nexport function canValidate(status: SupportStatus): boolean {\n  return status === 'resolved_check'\n}\n\n// The four doors, in panel order. 'question' is the Dico chat, not a ticket.\nexport const DOORS: Array<{\n  kind: SupportKind\n  title: string\n  hint: string\n  icon: string\n}> = [\n  { kind: 'problem', title: 'Reportar um problema', hint: 'Algo não funcionou como deveria', icon: 'Wrench' },\n  { kind: 'improvement', title: 'Sugerir uma melhoria', hint: 'Conte o que faria seu dia mais fácil', icon: 'Lightbulb' },\n  { kind: 'other', title: 'Outras solicitações', hint: 'Treinamento, acesso, dados, comercial', icon: 'MessageSquare' },\n]\n\n// The opening copy per door, matching the V1 form (central-de-suporte FLOW.md).\nexport const FORM_COPY: Record<SupportKind, { title: string; intro: string; subjectPlaceholder: string }> = {\n  problem: {\n    title: 'Reportar um problema',\n    intro: 'Conte o que aconteceu. Uma captura da tela ajuda muito a gente a encontrar o problema.',\n    subjectPlaceholder: 'Ex.: a comanda não imprime o nome da mesa',\n  },\n  improvement: {\n    title: 'Sugerir uma melhoria',\n    intro: 'O que faria o seu dia mais fácil no sistema? Toda sugestão é lida pela equipe.',\n    subjectPlaceholder: 'Ex.: filtrar a agenda por sala',\n  },\n  other: {\n    title: 'Outra solicitação',\n    intro: 'Treinamento, acesso de usuários, importação de dados, assunto comercial: é por aqui.',\n    subjectPlaceholder: 'Ex.: treinamento para a equipe nova',\n  },\n}\n\nexport const EVENT_LABEL: Record<SupportEventType, string> = {\n  opened: 'Solicitação aberta',\n  status_changed: 'Andamento',\n  validated_ok: 'Você confirmou que ficou bom',\n  reopened: 'Reaberta: ainda não resolveu',\n  cancelled: 'Andamento: Cancelada',\n  closed_no_reply: 'Encerrada: sem resposta no prazo',\n  merged: 'Unida a outra solicitação igual',\n}\n\n/** The history line as shown: \"Andamento: Em atendimento\" etc. */\nexport function eventLine(type: SupportEventType, note: string | null): string {\n  if (type === 'status_changed' && note) {\n    const label = STATUS_LABEL[note as SupportStatus] ?? note\n    return `Andamento: ${label}`\n  }\n  if (type === 'reopened' && note) return `Reaberta: ${note}`\n  return EVENT_LABEL[type] ?? type\n}\n\n/** Subject fallback: first line/sentence of the description, capped at 200. */\nexport function deriveSubject(description: string): string {\n  const firstLine = description.trim().split('\\n')[0] ?? ''\n  const firstSentence = firstLine.split(/(?<=[.!?])\\s/)[0] ?? firstLine\n  return firstSentence.slice(0, 200)\n}\n","import { getSupabaseClientOptional, getActiveTenantId, getActiveUnitId } from '@fayz-ai/core'\nimport {\n  type SupportRequest, type SupportRequestDetail, type SupportMessage,\n  type SupportEvent, type SupportAttachment, type CreateSupportRequestInput,\n  type PendingAttachment, type SupportScope, type SupportFilter, type SupportStatus,\n  SUPPORT_BUCKET,\n} from '../types'\nimport { FILTER_STATUSES, deriveSubject } from '../lib/vocabulary'\n\n// The data provider is PostgREST + RLS, not an RPC layer: a user only reads and\n// writes rows their tenant policy allows, and `created_by` defaults to auth.uid()\n// in the schema so it cannot be spoofed from here. The \"Minhas vs Toda a empresa\"\n// split is a query filter (scope), gated in the UI by the support.all feature.\n\ntype AnyClient = any // supabase-js client; typed loosely as the other plugins do\n\nfunction client(): AnyClient {\n  const c = getSupabaseClientOptional()\n  if (!c) throw new Error('Supabase client not available')\n  return c as AnyClient\n}\n\nlet cachedUserId: string | null = null\nasync function userId(): Promise<string | null> {\n  if (cachedUserId) return cachedUserId\n  const { data } = await client().auth.getUser()\n  cachedUserId = data?.user?.id ?? null\n  return cachedUserId\n}\n\n// ── row mappers ───────────────────────────────────────────────────────────\n\nfunction toRequest(r: any): SupportRequest {\n  return {\n    id: r.id,\n    tenantId: r.tenant_id,\n    number: r.number,\n    kind: r.kind,\n    subject: r.subject ?? null,\n    description: r.description,\n    status: r.status,\n    route: r.route ?? null,\n    unitId: r.unit_id ?? null,\n    screenSnapshot: r.screen_snapshot ?? {},\n    originConversationId: r.origin_conversation_id ?? null,\n    area: r.area ?? null,\n    createdBy: r.created_by,\n    createdAt: r.created_at,\n    updatedAt: r.updated_at,\n    resolvedAt: r.resolved_at ?? null,\n    metadata: r.metadata ?? {},\n  }\n}\n\nconst toMessage = (r: any): SupportMessage => ({\n  id: r.id, requestId: r.request_id, authorKind: r.author_kind,\n  authorId: r.author_id ?? null, body: r.body, createdAt: r.created_at,\n})\n\nconst toEvent = (r: any): SupportEvent => ({\n  id: r.id, requestId: r.request_id, type: r.type, note: r.note ?? null, createdAt: r.created_at,\n})\n\nconst toAttachment = (r: any): SupportAttachment => ({\n  id: r.id, requestId: r.request_id, storagePath: r.storage_path, name: r.name,\n  sizeBytes: r.size_bytes ?? null, contentType: r.content_type ?? null, createdAt: r.created_at,\n})\n\n// ── reads ─────────────────────────────────────────────────────────────────\n\nexport async function listRequests(scope: SupportScope, filter: SupportFilter): Promise<SupportRequest[]> {\n  let q = client().from('plg_support_requests').select('*').order('number', { ascending: false })\n  if (scope === 'mine') {\n    const uid = await userId()\n    if (uid) q = q.eq('created_by', uid)\n  }\n  if (filter !== 'all') {\n    const statuses = FILTER_STATUSES[filter]\n    q = q.in('status', statuses)\n  }\n  const { data, error } = await q\n  if (error) throw error\n  return (data ?? []).map(toRequest)\n}\n\nexport async function getRequestDetail(id: string): Promise<SupportRequestDetail | null> {\n  const { data: req, error } = await client().from('plg_support_requests').select('*').eq('id', id).maybeSingle()\n  if (error) throw error\n  if (!req) return null\n  const [messages, events, attachments] = await Promise.all([\n    client().from('plg_support_request_messages').select('*').eq('request_id', id).order('created_at', { ascending: true }),\n    client().from('plg_support_request_events').select('*').eq('request_id', id).order('created_at', { ascending: true }),\n    client().from('plg_support_request_attachments').select('*').eq('request_id', id).order('created_at', { ascending: true }),\n  ])\n  return {\n    ...toRequest(req),\n    messages: (messages.data ?? []).map(toMessage),\n    events: (events.data ?? []).map(toEvent),\n    attachments: (attachments.data ?? []).map(toAttachment),\n  }\n}\n\nexport async function unreadCount(): Promise<number> {\n  const uid = await userId()\n  if (!uid) return 0\n  const { count, error } = await client()\n    .from('plg_support_notifications')\n    .select('id', { count: 'exact', head: true })\n    .eq('user_id', uid)\n    .is('read_at', null)\n  if (error) return 0\n  return count ?? 0\n}\n\n// ── writes ──────────────────────────────────────────────────────────────\n\nexport async function createRequest(input: CreateSupportRequestInput): Promise<{ id: string; number: number }> {\n  const tenantId = getActiveTenantId()\n  if (!tenantId) throw new Error('Sem conta ativa')\n  const subject = (input.subject && input.subject.trim()) || deriveSubject(input.description)\n  const row = {\n    tenant_id: tenantId,\n    kind: input.kind,\n    subject,\n    description: input.description.trim(),\n    route: input.route ?? null,\n    unit_id: input.unitId ?? getActiveUnitId() ?? null,\n    screen_snapshot: input.screenSnapshot ?? {},\n    origin_conversation_id: input.originConversationId ?? null,\n    area: input.area ?? null,\n    status: 'received' as SupportStatus,\n  }\n  const { data, error } = await client().from('plg_support_requests').insert(row).select('id, number').single()\n  if (error) throw error\n  await client().from('plg_support_request_events').insert({\n    tenant_id: tenantId, request_id: data.id, type: 'opened', note: null,\n  })\n  return { id: data.id, number: data.number }\n}\n\nexport async function uploadAttachment(requestId: string, pending: PendingAttachment): Promise<SupportAttachment> {\n  const tenantId = getActiveTenantId()\n  if (!tenantId) throw new Error('Sem conta ativa')\n  const safeName = pending.name.replace(/[^\\w.\\-]+/g, '_')\n  const path = `${tenantId}/${requestId}/${crypto.randomUUID()}/${safeName}`\n  const up = await client().storage.from(SUPPORT_BUCKET).upload(path, pending.file, {\n    contentType: pending.contentType, upsert: false,\n  })\n  if (up.error) throw up.error\n  const { data, error } = await client().from('plg_support_request_attachments').insert({\n    tenant_id: tenantId, request_id: requestId, storage_path: path,\n    name: pending.name, size_bytes: pending.sizeBytes, content_type: pending.contentType,\n  }).select('*').single()\n  if (error) throw error\n  return toAttachment(data)\n}\n\nexport async function addMessage(requestId: string, body: string): Promise<SupportMessage> {\n  const tenantId = getActiveTenantId()\n  if (!tenantId) throw new Error('Sem conta ativa')\n  const { data, error } = await client().from('plg_support_request_messages').insert({\n    tenant_id: tenantId, request_id: requestId, author_kind: 'user', body: body.trim(),\n  }).select('*').single()\n  if (error) throw error\n  return toMessage(data)\n}\n\nexport async function cancelRequest(requestId: string): Promise<void> {\n  const tenantId = getActiveTenantId()\n  if (!tenantId) throw new Error('Sem conta ativa')\n  const { error } = await client().from('plg_support_requests')\n    .update({ status: 'cancelled' as SupportStatus }).eq('id', requestId)\n  if (error) throw error\n  await client().from('plg_support_request_events').insert({\n    tenant_id: tenantId, request_id: requestId, type: 'cancelled', note: null,\n  })\n}\n\nexport async function validateRequest(requestId: string, ok: boolean, reason?: string): Promise<void> {\n  const tenantId = getActiveTenantId()\n  if (!tenantId) throw new Error('Sem conta ativa')\n  const nextStatus: SupportStatus = ok ? 'closed' : 'received'\n  const { error } = await client().from('plg_support_requests')\n    .update({ status: nextStatus }).eq('id', requestId)\n  if (error) throw error\n  await client().from('plg_support_request_events').insert({\n    tenant_id: tenantId, request_id: requestId,\n    type: ok ? 'validated_ok' : 'reopened', note: ok ? null : (reason ?? null),\n  })\n}\n\nexport async function markNotificationsRead(requestId: string): Promise<void> {\n  const uid = await userId()\n  if (!uid) return\n  await client().from('plg_support_notifications')\n    .update({ read_at: new Date().toISOString() })\n    .eq('request_id', requestId).eq('user_id', uid).is('read_at', null)\n}\n\nexport async function signedUrl(storagePath: string, expiresIn = 300): Promise<string | null> {\n  const { data, error } = await client().storage.from(SUPPORT_BUCKET).createSignedUrl(storagePath, expiresIn)\n  if (error) return null\n  return data?.signedUrl ?? null\n}\n"]}

package/dist/chunk-JJPB2T3Z.js

@@ -0,0 +1,131 @@
+import { validateRequest, cancelRequest, addMessage, createRequest, uploadAttachment, unreadCount, getRequestDetail, markNotificationsRead, listRequests } from './chunk-7NVBUXTX.js';
+import { create } from 'zustand';
+
+// src/lib/content.ts
+var defaultFaq = [
+  {
+    id: "faq-primeiros-passos",
+    category: "Primeiros passos",
+    question: "Por onde come\xE7o a configurar minha conta?",
+    answer: "Abra Configura\xE7\xF5es e siga o assistente de setup. Ele te leva pelos cadastros essenciais \u2014 formas de pagamento, equipe e dados da empresa \u2014 na ordem certa. O Dico (o bot\xE3o flutuante) pode te guiar passo a passo em cada tela."
+  },
+  {
+    id: "faq-equipe",
+    category: "Equipe e acesso",
+    question: "Como adiciono algu\xE9m da minha equipe e defino o que ela pode ver?",
+    answer: "Em Configura\xE7\xF5es \u2192 Equipe voc\xEA convida a pessoa por e-mail e escolhe o papel dela. O papel define quais telas e a\xE7\xF5es ficam liberadas. Voc\xEA pode ajustar permiss\xE3o a permiss\xE3o quando precisar."
+  },
+  {
+    id: "faq-pagamento",
+    category: "Financeiro",
+    question: "Como recebo pagamentos pelos pedidos?",
+    answer: "Cadastre suas formas de pagamento em Financeiro e, para Pix e cart\xE3o, conecte o provedor de pagamento. Depois disso a cobran\xE7a nasce junto do pedido e o recebimento aparece no extrato."
+  },
+  {
+    id: "faq-dico",
+    category: "Dico (assistente)",
+    question: "O que o Dico pode fazer por mim?",
+    answer: "O Dico responde d\xFAvidas sobre qualquer tela, abre a tela certa e mostra onde clicar \u2014 sempre dentro do seu acesso. Ele nunca salva nada sozinho: prop\xF5e, e quem confirma \xE9 voc\xEA."
+  }
+];
+var defaultWhatsNew = [
+  {
+    id: "wn-suporte",
+    date: "2026-10-16",
+    title: "Central de Suporte no ar",
+    note: "Agora voc\xEA abre e acompanha suas solicita\xE7\xF5es por aqui, sem sair do sistema."
+  }
+];
+var defaultStatusComponents = [
+  { id: "app", label: "Aplicativo" },
+  { id: "data", label: "Dados e sincroniza\xE7\xE3o" }
+];
+function toEmbedUrl(url) {
+  const yt = url.match(/(?:youtu\.be\/|youtube\.com\/(?:watch\?v=|embed\/))([\w-]{6,})/);
+  if (yt) return `https://www.youtube.com/embed/${yt[1]}`;
+  const vimeo = url.match(/vimeo\.com\/(\d+)/);
+  if (vimeo) return `https://player.vimeo.com/video/${vimeo[1]}`;
+  return url;
+}
+var useSupportStore = create((set, get) => ({
+  requests: [],
+  loadingList: false,
+  scope: "mine",
+  filter: "all",
+  selectedId: null,
+  detail: null,
+  loadingDetail: false,
+  unread: 0,
+  setScope: (scope) => {
+    set({ scope });
+    void get().loadList();
+  },
+  setFilter: (filter) => {
+    set({ filter });
+    void get().loadList();
+  },
+  loadList: async () => {
+    set({ loadingList: true });
+    try {
+      const requests = await listRequests(get().scope, get().filter);
+      set({ requests });
+    } finally {
+      set({ loadingList: false });
+    }
+  },
+  select: async (id) => {
+    set({ selectedId: id, detail: null });
+    if (!id) return;
+    set({ loadingDetail: true });
+    try {
+      const detail = await getRequestDetail(id);
+      set({ detail });
+      await markNotificationsRead(id);
+      void get().refreshUnread();
+    } finally {
+      set({ loadingDetail: false });
+    }
+  },
+  refreshDetail: async () => {
+    const id = get().selectedId;
+    if (!id) return;
+    const detail = await getRequestDetail(id);
+    set({ detail });
+  },
+  refreshUnread: async () => {
+    set({ unread: await unreadCount() });
+  },
+  create: async (input, attachments) => {
+    const res = await createRequest(input);
+    for (const pending of attachments.slice(0, 8)) {
+      try {
+        await uploadAttachment(res.id, pending);
+      } catch {
+      }
+    }
+    await get().loadList();
+    return res;
+  },
+  sendMessage: async (body) => {
+    const id = get().selectedId;
+    if (!id || !body.trim()) return;
+    await addMessage(id, body);
+    await get().refreshDetail();
+  },
+  cancel: async () => {
+    const id = get().selectedId;
+    if (!id) return;
+    await cancelRequest(id);
+    await Promise.all([get().refreshDetail(), get().loadList()]);
+  },
+  validate: async (ok, reason) => {
+    const id = get().selectedId;
+    if (!id) return;
+    await validateRequest(id, ok, reason);
+    await Promise.all([get().refreshDetail(), get().loadList()]);
+  }
+}));
+
+export { defaultFaq, defaultStatusComponents, defaultWhatsNew, toEmbedUrl, useSupportStore };
+//# sourceMappingURL=chunk-JJPB2T3Z.js.map
+//# sourceMappingURL=chunk-JJPB2T3Z.js.map

package/dist/chunk-JJPB2T3Z.js.map

@@ -0,0 +1 @@
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The app overrides these via\n// createSupportPlugin({ faq, whatsNew, ... }); the defaults below are a minimal\n// sample so a fresh install is not empty. End-user text is pt-BR.\n//\n// This is deliberately NOT a database table: it is editorial content that ships\n// with the app (like a help article), not per-tenant data. A real knowledge base\n// backed by a table/CMS can replace `defaultFaq` later without touching the UI.\n\nexport interface FaqItem {\n  id: string\n  question: string\n  answer: string\n  /** YouTube/Vimeo watch or embed URL, or a direct mp4 — optional explainer video. */\n  videoUrl?: string\n  category?: string\n}\n\nexport interface WhatsNewItem {\n  id: string\n  date: string // ISO; rendered pt-BR\n  title: string\n  note?: string\n}\n\nexport const defaultFaq: FaqItem[] = [\n  {\n    id: 'faq-primeiros-passos',\n    category: 'Primeiros passos',\n    question: 'Por onde começo a configurar minha conta?',\n    answer:\n      'Abra Configurações e siga o assistente de setup. Ele te leva pelos cadastros essenciais — formas de pagamento, equipe e dados da empresa — na ordem certa. O Dico (o botão flutuante) pode te guiar passo a passo em cada tela.',\n  },\n  {\n    id: 'faq-equipe',\n    category: 'Equipe e acesso',\n    question: 'Como adiciono alguém da minha equipe e defino o que ela pode ver?',\n    answer:\n      'Em Configurações → Equipe você convida a pessoa por e-mail e escolhe o papel dela. O papel define quais telas e ações ficam liberadas. Você pode ajustar permissão a permissão quando precisar.',\n  },\n  {\n    id: 'faq-pagamento',\n    category: 'Financeiro',\n    question: 'Como recebo pagamentos pelos pedidos?',\n    answer:\n      'Cadastre suas formas de pagamento em Financeiro e, para Pix e cartão, conecte o provedor de pagamento. Depois disso a cobrança nasce junto do pedido e o recebimento aparece no extrato.',\n  },\n  {\n    id: 'faq-dico',\n    category: 'Dico (assistente)',\n    question: 'O que o Dico pode fazer por mim?',\n    answer:\n      'O Dico responde dúvidas sobre qualquer tela, abre a tela certa e mostra onde clicar — sempre dentro do seu acesso. Ele nunca salva nada sozinho: propõe, e quem confirma é você.',\n  },\n]\n\nexport const defaultWhatsNew: WhatsNewItem[] = [\n  {\n    id: 'wn-suporte',\n    date: '2026-10-16',\n    title: 'Central de Suporte no ar',\n    note: 'Agora você abre e acompanha suas solicitações por aqui, sem sair do sistema.',\n  },\n]\n\n// A status component the app can declare; its live state is resolved by the UI\n// (connection) or left as a static label until a real status source is wired.\nexport interface StatusComponent {\n  id: string\n  label: string\n}\n\nexport const defaultStatusComponents: StatusComponent[] = [\n  { id: 'app', label: 'Aplicativo' },\n  { id: 'data', label: 'Dados e sincronização' },\n]\n\n/** Turn a watch/share URL into an embeddable one; pass through direct files. */\nexport function toEmbedUrl(url: string): string {\n  const yt = url.match(/(?:youtu\\.be\\/|youtube\\.com\\/(?:watch\\?v=|embed\\/))([\\w-]{6,})/)\n  if (yt) return `https://www.youtube.com/embed/${yt[1]}`\n  const vimeo = url.match(/vimeo\\.com\\/(\\d+)/)\n  if (vimeo) return `https://player.vimeo.com/video/${vimeo[1]}`\n  return url\n}\n","import { create } from 'zustand'\nimport type {\n  SupportRequest, SupportRequestDetail, SupportScope, SupportFilter,\n  CreateSupportRequestInput, PendingAttachment,\n} from './types'\nimport * as api from './data/api'\n\ninterface SupportState {\n  requests: SupportRequest[]\n  loadingList: boolean\n  scope: SupportScope\n  filter: SupportFilter\n\n  selectedId: string | null\n  detail: SupportRequestDetail | null\n  loadingDetail: boolean\n\n  unread: number\n\n  setScope: (scope: SupportScope) => void\n  setFilter: (filter: SupportFilter) => void\n  loadList: () => Promise<void>\n  select: (id: string | null) => Promise<void>\n  refreshDetail: () => Promise<void>\n  refreshUnread: () => Promise<void>\n\n  create: (input: CreateSupportRequestInput, attachments: PendingAttachment[]) => Promise<{ id: string; number: number }>\n  sendMessage: (body: string) => Promise<void>\n  cancel: () => Promise<void>\n  validate: (ok: boolean, reason?: string) => Promise<void>\n}\n\nexport const useSupportStore = create<SupportState>((set, get) => ({\n  requests: [],\n  loadingList: false,\n  scope: 'mine',\n  filter: 'all',\n  selectedId: null,\n  detail: null,\n  loadingDetail: false,\n  unread: 0,\n\n  setScope: (scope) => { set({ scope }); void get().loadList() },\n  setFilter: (filter) => { set({ filter }); void get().loadList() },\n\n  loadList: async () => {\n    set({ loadingList: true })\n    try {\n      const requests = await api.listRequests(get().scope, get().filter)\n      set({ requests })\n    } finally {\n      set({ loadingList: false })\n    }\n  },\n\n  select: async (id) => {\n    set({ selectedId: id, detail: null })\n    if (!id) return\n    set({ loadingDetail: true })\n    try {\n      const detail = await api.getRequestDetail(id)\n      set({ detail })\n      // Opening a request clears its \"esperando você\" notices.\n      await api.markNotificationsRead(id)\n      void get().refreshUnread()\n    } finally {\n      set({ loadingDetail: false })\n    }\n  },\n\n  refreshDetail: async () => {\n    const id = get().selectedId\n    if (!id) return\n    const detail = await api.getRequestDetail(id)\n    set({ detail })\n  },\n\n  refreshUnread: async () => {\n    set({ unread: await api.unreadCount() })\n  },\n\n  create: async (input, attachments) => {\n    const res = await api.createRequest(input)\n    // Attachments are a second step: the file can only land once the request exists.\n    for (const pending of attachments.slice(0, 8)) {\n      try {\n        await api.uploadAttachment(res.id, pending)\n      } catch {\n        // One failed upload does not fail the request — V1 opens it anyway and\n        // lets the file be re-sent inside the request.\n      }\n    }\n    await get().loadList()\n    return res\n  },\n\n  sendMessage: async (body) => {\n    const id = get().selectedId\n    if (!id || !body.trim()) return\n    await api.addMessage(id, body)\n    await get().refreshDetail()\n  },\n\n  cancel: async () => {\n    const id = get().selectedId\n    if (!id) return\n    await api.cancelRequest(id)\n    await Promise.all([get().refreshDetail(), get().loadList()])\n  },\n\n  validate: async (ok, reason) => {\n    const id = get().selectedId\n    if (!id) return\n    await api.validateRequest(id, ok, reason)\n    await Promise.all([get().refreshDetail(), get().loadList()])\n  },\n}))\n"]}

package/dist/components/HelpdeskStatusPanel.d.ts

@@ -0,0 +1,12 @@
+import React from 'react';
+/**
+ * The helpdesk's chamados grouped by status. With `tenantId` it is ONE store's
+ * tickets — drawn inside that store's CRM card (the store is resolved from the
+ * CRM company's metadata.tenant_id_v2). Without it, every store's. Reads the same
+ * cross-tenant console RPC (operator-gated); each row deep-links to the ticket.
+ */
+export declare function HelpdeskStatusPanel({ tenantId }?: {
+    tenantId?: string;
+}): React.ReactElement;
+export default HelpdeskStatusPanel;
+//# sourceMappingURL=HelpdeskStatusPanel.d.ts.map

package/dist/components/HelpdeskStatusPanel.d.ts.map

@@ -0,0 +1 @@
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package/dist/data/api.d.ts

@@ -0,0 +1,15 @@
+import { type SupportRequest, type SupportRequestDetail, type SupportMessage, type SupportAttachment, type CreateSupportRequestInput, type PendingAttachment, type SupportScope, type SupportFilter } from '../types';
+export declare function listRequests(scope: SupportScope, filter: SupportFilter): Promise<SupportRequest[]>;
+export declare function getRequestDetail(id: string): Promise<SupportRequestDetail | null>;
+export declare function unreadCount(): Promise<number>;
+export declare function createRequest(input: CreateSupportRequestInput): Promise<{
+    id: string;
+    number: number;
+}>;
+export declare function uploadAttachment(requestId: string, pending: PendingAttachment): Promise<SupportAttachment>;
+export declare function addMessage(requestId: string, body: string): Promise<SupportMessage>;
+export declare function cancelRequest(requestId: string): Promise<void>;
+export declare function validateRequest(requestId: string, ok: boolean, reason?: string): Promise<void>;
+export declare function markNotificationsRead(requestId: string): Promise<void>;
+export declare function signedUrl(storagePath: string, expiresIn?: number): Promise<string | null>;
+//# sourceMappingURL=api.d.ts.map

package/dist/data/api.d.ts.map

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package/dist/data/console.d.ts

@@ -0,0 +1,37 @@
+import type { SupportKind, SupportStatus, SupportPriority, SupportMessage, SupportEvent, SupportAttachment } from '../types';
+/** A request as the operator sees it — with the originating tenant and a count. */
+export interface ConsoleRequest {
+    id: string;
+    number: number;
+    kind: SupportKind;
+    subject: string | null;
+    description: string;
+    status: SupportStatus;
+    priority: SupportPriority;
+    route: string | null;
+    createdBy: string;
+    createdByName: string | null;
+    createdAt: string;
+    updatedAt: string;
+    tenantId: string;
+    tenantName: string | null;
+    tenantSlug: string | null;
+    linkedLeadId: string | null;
+    linkedLeadName: string | null;
+    messageCount: number;
+}
+export interface ConsoleDetail extends ConsoleRequest {
+    screenSnapshot: Record<string, unknown>;
+    messages: SupportMessage[];
+    events: SupportEvent[];
+    attachments: SupportAttachment[];
+}
+/** Is the signed-in user a helpdesk operator? Gates the console menu entry. */
+export declare function isOperator(): Promise<boolean>;
+export declare function consoleListRequests(statuses?: SupportStatus[], search?: string): Promise<ConsoleRequest[]>;
+export declare function consoleDetail(requestId: string): Promise<ConsoleDetail | null>;
+export declare function consoleSetStatus(requestId: string, status: SupportStatus, note?: string): Promise<ConsoleDetail | null>;
+export declare function consoleSetPriority(requestId: string, priority: SupportPriority): Promise<ConsoleDetail | null>;
+export declare function consoleReply(requestId: string, body: string): Promise<ConsoleDetail | null>;
+export declare function consoleLinkLead(requestId: string, leadId: string, leadName?: string): Promise<ConsoleDetail | null>;
+//# sourceMappingURL=console.d.ts.map

package/dist/data/console.d.ts.map

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package/dist/index.d.ts

@@ -0,0 +1,19 @@
+import type { PluginManifest, PluginScope, VerticalId } from '@fayz-ai/core';
+import { type FaqItem, type WhatsNewItem, type StatusComponent } from './lib/content';
+export interface SupportPluginOptions {
+    /** Label for the plugin and the user-menu entry (default "Suporte"). */
+    label?: string;
+    scope?: PluginScope;
+    verticalId?: VerticalId;
+    /** Knowledge-base content — overrides the sample FAQ that ships by default. */
+    faq?: FaqItem[];
+    /** Release notes shown in the "Novidades" card. */
+    whatsNew?: WhatsNewItem[];
+    /** Status components listed under the Status card. */
+    statusComponents?: StatusComponent[];
+}
+export declare function createSupportPlugin(options?: SupportPluginOptions): PluginManifest;
+export { useSupportStore } from './store';
+export { HelpdeskStatusPanel } from './components/HelpdeskStatusPanel';
+export * from './types';
+//# sourceMappingURL=index.d.ts.map

package/dist/index.d.ts.map

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