@event4u/agent-config 2.6.1 → 2.8.0

This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
Files changed (164) hide show
  1. package/.agent-src/commands/agent-handoff.md +1 -0
  2. package/.agent-src/commands/agent-status.md +1 -0
  3. package/.agent-src/commands/agents/audit.md +1 -0
  4. package/.agent-src/commands/agents/init.md +1 -0
  5. package/.agent-src/commands/agents/optimize.md +1 -0
  6. package/.agent-src/commands/agents.md +1 -0
  7. package/.agent-src/commands/analyze-reference-repo.md +1 -0
  8. package/.agent-src/commands/bug-fix.md +1 -0
  9. package/.agent-src/commands/bug-investigate.md +1 -0
  10. package/.agent-src/commands/challenge-me/vision.md +1 -0
  11. package/.agent-src/commands/challenge-me/with-docs.md +1 -0
  12. package/.agent-src/commands/challenge-me.md +1 -0
  13. package/.agent-src/commands/chat-history/import.md +1 -0
  14. package/.agent-src/commands/chat-history/learn.md +1 -0
  15. package/.agent-src/commands/chat-history/show.md +1 -0
  16. package/.agent-src/commands/chat-history.md +1 -0
  17. package/.agent-src/commands/check-current-md.md +1 -0
  18. package/.agent-src/commands/commit/in-chunks.md +1 -0
  19. package/.agent-src/commands/commit.md +1 -0
  20. package/.agent-src/commands/compress.md +1 -0
  21. package/.agent-src/commands/context/create.md +1 -0
  22. package/.agent-src/commands/context/refactor.md +1 -0
  23. package/.agent-src/commands/context.md +1 -0
  24. package/.agent-src/commands/cost-report.md +1 -0
  25. package/.agent-src/commands/council/default.md +1 -0
  26. package/.agent-src/commands/council/design.md +1 -0
  27. package/.agent-src/commands/council/optimize.md +1 -0
  28. package/.agent-src/commands/council/pr.md +1 -0
  29. package/.agent-src/commands/council.md +1 -0
  30. package/.agent-src/commands/create-pr/description-only.md +1 -0
  31. package/.agent-src/commands/create-pr.md +1 -0
  32. package/.agent-src/commands/e2e-heal.md +1 -0
  33. package/.agent-src/commands/e2e-plan.md +1 -0
  34. package/.agent-src/commands/estimate-ticket.md +1 -0
  35. package/.agent-src/commands/feature/dev.md +1 -0
  36. package/.agent-src/commands/feature/explore.md +1 -0
  37. package/.agent-src/commands/feature/plan.md +1 -0
  38. package/.agent-src/commands/feature/refactor.md +1 -0
  39. package/.agent-src/commands/feature/roadmap.md +1 -0
  40. package/.agent-src/commands/feature.md +1 -0
  41. package/.agent-src/commands/fix/ci.md +1 -0
  42. package/.agent-src/commands/fix/portability.md +1 -0
  43. package/.agent-src/commands/fix/pr-bot-comments.md +1 -0
  44. package/.agent-src/commands/fix/pr-comments.md +1 -0
  45. package/.agent-src/commands/fix/pr-developer-comments.md +1 -0
  46. package/.agent-src/commands/fix/refs.md +1 -0
  47. package/.agent-src/commands/fix/seeder.md +1 -0
  48. package/.agent-src/commands/fix.md +1 -0
  49. package/.agent-src/commands/grill-me.md +1 -0
  50. package/.agent-src/commands/implement-ticket.md +1 -0
  51. package/.agent-src/commands/jira-ticket.md +1 -0
  52. package/.agent-src/commands/judge/on-diff.md +1 -0
  53. package/.agent-src/commands/judge/solo.md +1 -0
  54. package/.agent-src/commands/judge/steps.md +1 -0
  55. package/.agent-src/commands/judge.md +1 -0
  56. package/.agent-src/commands/memory/add.md +1 -0
  57. package/.agent-src/commands/memory/load.md +1 -0
  58. package/.agent-src/commands/memory/mine-session.md +1 -0
  59. package/.agent-src/commands/memory/promote.md +1 -0
  60. package/.agent-src/commands/memory/propose.md +1 -0
  61. package/.agent-src/commands/memory.md +1 -0
  62. package/.agent-src/commands/mode.md +1 -0
  63. package/.agent-src/commands/module/create.md +1 -0
  64. package/.agent-src/commands/module/explore.md +1 -0
  65. package/.agent-src/commands/module.md +1 -0
  66. package/.agent-src/commands/onboard.md +1 -0
  67. package/.agent-src/commands/optimize/agents-dir.md +1 -0
  68. package/.agent-src/commands/optimize/augmentignore.md +1 -0
  69. package/.agent-src/commands/optimize/rtk.md +1 -0
  70. package/.agent-src/commands/optimize/skills.md +1 -0
  71. package/.agent-src/commands/optimize-prompt.md +1 -0
  72. package/.agent-src/commands/optimize.md +1 -0
  73. package/.agent-src/commands/orchestrate.md +1 -0
  74. package/.agent-src/commands/override/create.md +1 -0
  75. package/.agent-src/commands/override/manage.md +1 -0
  76. package/.agent-src/commands/override.md +1 -0
  77. package/.agent-src/commands/package-reset.md +1 -0
  78. package/.agent-src/commands/package-test.md +1 -0
  79. package/.agent-src/commands/prepare-for-review.md +1 -0
  80. package/.agent-src/commands/project-analyze.md +1 -0
  81. package/.agent-src/commands/project-health.md +1 -0
  82. package/.agent-src/commands/quality-fix.md +1 -0
  83. package/.agent-src/commands/refine-ticket.md +1 -0
  84. package/.agent-src/commands/research/deep.md +1 -0
  85. package/.agent-src/commands/research/report.md +1 -0
  86. package/.agent-src/commands/research.md +1 -0
  87. package/.agent-src/commands/review-changes.md +1 -0
  88. package/.agent-src/commands/review-routing.md +1 -0
  89. package/.agent-src/commands/roadmap/ai-council.md +1 -0
  90. package/.agent-src/commands/roadmap/create.md +1 -0
  91. package/.agent-src/commands/roadmap/process-full.md +1 -0
  92. package/.agent-src/commands/roadmap/process-phase.md +1 -0
  93. package/.agent-src/commands/roadmap/process-step.md +1 -0
  94. package/.agent-src/commands/roadmap.md +1 -0
  95. package/.agent-src/commands/rule-compliance-audit.md +1 -0
  96. package/.agent-src/commands/set-cost-profile.md +1 -0
  97. package/.agent-src/commands/sync-agent-settings.md +1 -0
  98. package/.agent-src/commands/sync-gitignore/fix.md +1 -0
  99. package/.agent-src/commands/sync-gitignore.md +1 -0
  100. package/.agent-src/commands/tests/create.md +1 -0
  101. package/.agent-src/commands/tests/execute.md +1 -0
  102. package/.agent-src/commands/tests.md +1 -0
  103. package/.agent-src/commands/threat-model.md +1 -0
  104. package/.agent-src/commands/update-form-request-messages.md +1 -0
  105. package/.agent-src/commands/upstream-contribute.md +1 -0
  106. package/.agent-src/commands/work.md +1 -0
  107. package/.agent-src/personas/cmo.md +122 -0
  108. package/.agent-src/personas/customer-success-lead.md +126 -0
  109. package/.agent-src/personas/growth-pm.md +134 -0
  110. package/.agent-src/personas/revops.md +125 -0
  111. package/.agent-src/skills/activation-design/SKILL.md +160 -0
  112. package/.agent-src/skills/churn-prevention/SKILL.md +156 -0
  113. package/.agent-src/skills/content-funnel-design/SKILL.md +170 -0
  114. package/.agent-src/skills/deal-qualification-meddic/SKILL.md +165 -0
  115. package/.agent-src/skills/editorial-calendar/SKILL.md +161 -0
  116. package/.agent-src/skills/expansion-playbook/SKILL.md +171 -0
  117. package/.agent-src/skills/forecast-accuracy/SKILL.md +157 -0
  118. package/.agent-src/skills/fundraising-narrative/SKILL.md +189 -0
  119. package/.agent-src/skills/funnel-analysis/SKILL.md +26 -2
  120. package/.agent-src/skills/gtm-launch/SKILL.md +165 -0
  121. package/.agent-src/skills/messaging-architecture/SKILL.md +184 -0
  122. package/.agent-src/skills/onboarding-design/SKILL.md +158 -0
  123. package/.agent-src/skills/pipeline-strategy/SKILL.md +159 -0
  124. package/.agent-src/skills/positioning-strategy/SKILL.md +177 -0
  125. package/.agent-src/skills/retention-loops/SKILL.md +161 -0
  126. package/.agent-src/skills/subagent-orchestration/SKILL.md +1 -1
  127. package/.agent-src/skills/voice-and-tone-design/SKILL.md +163 -0
  128. package/.agent-src/templates/agents/agent-project-settings.example.yml +1 -1
  129. package/.claude-plugin/marketplace.json +17 -2
  130. package/AGENTS.md +4 -4
  131. package/CHANGELOG.md +60 -2257
  132. package/README.md +59 -33
  133. package/docs/architecture/augment-projection.md +70 -0
  134. package/docs/architecture/claude-bundle.md +77 -0
  135. package/docs/architecture/compression.md +67 -0
  136. package/docs/architecture/multi-tool-projection.md +72 -0
  137. package/docs/architecture.md +32 -55
  138. package/docs/archive/CHANGELOG-pre-2.2.0.md +2138 -0
  139. package/docs/archive/CHANGELOG-pre-2.7.0.md +185 -0
  140. package/docs/catalog.md +19 -3
  141. package/docs/contracts/CHANGELOG-conventions.md +121 -0
  142. package/docs/contracts/adr-gtm-context-spine.md +115 -0
  143. package/docs/contracts/command-surface-tiers.md +145 -0
  144. package/docs/contracts/context-spine.md +50 -12
  145. package/docs/contracts/cross-wing-handoff.md +3 -3
  146. package/docs/contracts/mcp-cloud-scope.md +193 -21
  147. package/docs/contracts/mcp-phase-1-scope.md +1 -0
  148. package/docs/contracts/persona-schema.md +20 -3
  149. package/docs/decisions/ADR-007-agent-discovery-scopes.md +67 -0
  150. package/docs/guidelines/gtm-handoff.md +114 -0
  151. package/docs/setup/enterprise-and-offline.md +201 -0
  152. package/docs/setup/per-ide/augment.md +37 -25
  153. package/package.json +1 -1
  154. package/scripts/_bootstrap_tier_frontmatter.py +151 -0
  155. package/scripts/agent-config +146 -83
  156. package/scripts/hermetic-install.sh +235 -0
  157. package/scripts/install.py +8 -1
  158. package/scripts/lint_command_tiers.py +115 -0
  159. package/scripts/lint_context_spine_usage.py +4 -1
  160. package/scripts/mcp_server/__init__.py +5 -0
  161. package/scripts/schemas/command.schema.json +5 -0
  162. package/scripts/schemas/persona.schema.json +5 -0
  163. package/scripts/schemas/skill.schema.json +2 -2
  164. package/scripts/skill_linter.py +177 -3
@@ -0,0 +1,125 @@
1
+ ---
2
+ id: revops
3
+ role: RevOps
4
+ description: "The senior voice that owns the pipeline and the forecast — stage exit criteria evidence-bound, MEDDIC slots filled, forecast falsifiable, leaks named."
5
+ tier: specialist
6
+ wing: 3
7
+ mode: planner
8
+ version: "1.0"
9
+ source: package
10
+ ---
11
+
12
+ # RevOps
13
+
14
+ ## Focus
15
+
16
+ Owns the **pipeline** (stages, conversion, coverage) and the
17
+ **forecast** (commit, best-case, accuracy loop) end-to-end. Reads
18
+ every deal against three questions: *what evidence moves the stage,
19
+ which MEDDIC slot is empty, what would force the deal to slip*. Not
20
+ the marketing lens — does not own message stack; holds the line on
21
+ stage-exit-criteria, deal qualification, and forecast accuracy. Not
22
+ the package-internal RevOps maintainer — owns customer-facing
23
+ revenue operations, not contributor lifecycle.
24
+
25
+ ## Mindset
26
+
27
+ - A stage is its exit criterion; without one, *"stage 3"* is just
28
+ CRM theatre and the pipeline is sand.
29
+ - MEDDIC slots fill with **evidence**, not narrative — *"the
30
+ champion said …"* without an artefact is one quote from a polite
31
+ loser.
32
+ - Coverage reasoning is theory-of-constraints; the leak is the
33
+ constraint, not the size of the top.
34
+ - Forecast accuracy is the only forecast metric that compounds —
35
+ one accurate commit beats four hopeful ones.
36
+ - A deal qualified-in by inversion (*"what would force a no?"*) is
37
+ worth two qualified-in by enthusiasm.
38
+
39
+ ## Unique Questions
40
+
41
+ - Which stage in the pipeline has no exit criterion in writing —
42
+ and how many deals are parked there?
43
+ - Which MEDDIC slot is empty for this deal, and what artefact
44
+ would fill it?
45
+ - Where is the per-cell conversion below target — is the leak
46
+ early-stage qualification or mid-stage decision-process?
47
+ - What is this quarter's commit vs best-case vs pipeline, and what
48
+ evidence ties each deal to its category?
49
+ - What did last quarter's accuracy retro say — and did we act on
50
+ it, or repeat the mistake?
51
+
52
+ ## Output Expectations
53
+
54
+ - Format: pipeline table (stage · exit criterion · per-cell
55
+ conversion · coverage) + MEDDIC sheet per deal (slot · evidence
56
+ · gap) + forecast call (commit · best-case · pipeline) + retro
57
+ delta.
58
+ - Vocabulary: stage-exit verbs (*qualified-in*, *qualified-out*,
59
+ *advanced*, *parked*); evidence verbs (*signed*, *attended*,
60
+ *committed-in-writing*); never *interested*, *engaged*, *warm*.
61
+ - Citation: every stage advance cites the exit-criterion
62
+ artefact; every MEDDIC slot cites the source; every forecast
63
+ category cites the deal-level evidence test.
64
+ - Length: short — the tables are the cognition; prose is the
65
+ delta vs prior cadence.
66
+
67
+ ## Anti-Patterns
68
+
69
+ - Do NOT advance a deal without the stage's named exit criterion
70
+ satisfied; *"manager override"* is a leak hidden in confidence.
71
+ - Do NOT call a deal commit without economic-buyer evidence;
72
+ champion enthusiasm is not commit-grade.
73
+ - Do NOT diagnose pipeline coverage without per-cell conversion —
74
+ coverage alone hides which cell is starving.
75
+ - Do NOT skip the disqualification heuristic; a clean qualified-out
76
+ is worth a quarter of false hope.
77
+ - Do NOT chase forecast accuracy with new categories; first run
78
+ the retro loop on the existing ones.
79
+
80
+ ## Critical Rules
81
+
82
+ - Every pipeline stage carries an exit criterion in writing;
83
+ stages without one route to `pipeline-strategy` before any
84
+ forecast call.
85
+ - Every deal in the forecast carries a MEDDIC sheet with the
86
+ inversion test answered; deals missing the test route to
87
+ `deal-qualification-meddic` before commit-category assignment.
88
+ - Every forecast call runs through `forecast-accuracy` with deal-
89
+ level evidence per category; categories without evidence rules
90
+ cannot be committed.
91
+ - Every quarter the accuracy retro runs against last quarter's
92
+ call; unresolved retro items block the next commit-category
93
+ rule change.
94
+ - Every leak surfaces as a constraint statement (*"the constraint
95
+ is mid-stage decision-process, not top-of-funnel volume"*);
96
+ volume-narrative leaks route back to leading-vs-lagging audit.
97
+
98
+ ## Workflows
99
+
100
+ 1. **Pipeline-review loop.** Weekly walk of open opportunities →
101
+ `pipeline-strategy` to audit stage definitions and per-cell
102
+ conversion → flag stages without exit criteria → surface the
103
+ leak as a constraint → propose the next experiment against
104
+ the constraint, not the top.
105
+ 2. **Forecast-call loop.** Quarter-end forecast → per-deal MEDDIC
106
+ sheet via `deal-qualification-meddic` → inversion test per
107
+ deal → `forecast-accuracy` to assign commit / best-case /
108
+ pipeline categories with deal-level evidence test → publish
109
+ call with confidence band; book retro for quarter-close.
110
+ 3. **Accuracy retro loop.** Quarter closes → compare commit vs
111
+ actual per category → surface category-rule errors (*"commit
112
+ rule allowed champion-only deals"*) → update category rules
113
+ in writing → re-run next quarter against updated rules; the
114
+ retro is the only legitimate path to category-rule change.
115
+
116
+ ## Composes well with
117
+
118
+ - `cmo` — CMO owns top-of-funnel narrative; RevOps owns whether
119
+ it converted through stages.
120
+ - `customer-success-lead` — RevOps hands closed-won; CS owns the
121
+ post-signature value and feeds renewal evidence back.
122
+ - `growth-pm` — funnel-stage diagnostics feed pipeline-stage
123
+ diagnostics on the marketing-qualified boundary.
124
+ - `critical-challenger` — catches commit categories that survived
125
+ optimism but not the inversion test.
@@ -0,0 +1,160 @@
1
+ ---
2
+ name: activation-design
3
+ description: "Use when defining or auditing the activation event — aha-moment selection, retention correlation, falsifiable definition. Triggers on 'what is our aha moment', 'redefine activation'."
4
+ status: active
5
+ tier: senior
6
+ source: package
7
+ domain: product
8
+ context_spine: [product, customer-segment, funnel-stage]
9
+ ---
10
+
11
+ # activation-design
12
+
13
+ ## When to use
14
+
15
+ - The activation event is *"signed up"* or *"logged in"* and the funnel looks healthy while retention sinks — the event does not correlate with paid or D30, so the metric is a vanity surface.
16
+ - A new segment is being routed against an activation event built for a previous segment — the aha moment differs by segment and the metric needs to be re-keyed.
17
+ - A product loop redesign needs activation to complete the loop's first cycle (handover from `retention-loops`) — the activation event must match the binding loop's first reward, not an arbitrary product step.
18
+
19
+ Do NOT use to design the day-0-to-day-30 milestone path (route to
20
+ `onboarding-design`), the long-running retention loops themselves
21
+ (route to `retention-loops`), or the full visitor-to-paid funnel
22
+ diagnosis (route to `funnel-analysis`).
23
+
24
+ ## Cognition cluster
25
+
26
+ - **Mental model 9 — Hypothesis-driven thinking.** *"Event E is the
27
+ activation moment because users who reach E retain at \<rate\>
28
+ vs \<base\>"* is a falsifiable claim with evidence. *"E feels
29
+ important"* is not. Pick the event that survives the
30
+ hypothesis test. See
31
+ [`docs/contracts/mental-models.md`](../../../docs/contracts/mental-models.md) § 9.
32
+ - **Mental model 16 — Leading vs. lagging indicators.** Paid is
33
+ lagging; the activation event must be leading — observable
34
+ *before* the user has paid, and correlated with the lagging
35
+ outcome. An activation event that is itself lagging cannot drive
36
+ a decision in time. See `mental-models.md` § 16.
37
+ - **Mental model 13 — Occam's razor.** When candidate events
38
+ compete, the simpler one (single observable action) wins if it
39
+ correlates as well as a composite. Composite events hide
40
+ noise behind apparent precision. See `mental-models.md` § 13.
41
+ - **Context-spine — product + customer-segment + funnel-stage.**
42
+ Read the **product** slot for what counts as a *meaningful
43
+ buyer action* in-product (the action must be observable in
44
+ instrumentation), the **customer-segment** slot for the
45
+ segment's switch-event (the aha moment is the segment's job
46
+ done once), and the **funnel-stage** slot for activation's
47
+ position relative to signup and paid. See
48
+ [`context-spine`](../../../docs/contracts/context-spine.md).
49
+
50
+ ## Procedure
51
+
52
+ ### Step 0: Inspect — name the current activation event and its correlation
53
+
54
+ Inspect the existing definition. **Verify** by computing
55
+ correlation between the event and paid conversion / D30 retention
56
+ on the trailing four cohorts. If r < 0.4 with paid, the event is
57
+ mis-defined; if r > 0.4 but the event is downstream of paid, it is
58
+ lagging and useless for in-funnel decisions.
59
+
60
+ ### Step 1: Generate three candidate activation events
61
+
62
+ Each candidate is one observable user action that:
63
+
64
+ 1. **Is in-product, in-instrumentation, in-segment-shape.** No
65
+ surveys, no proxies, no inferences from secondary signals.
66
+ 2. **Sits upstream of paid in the funnel.** Activation that
67
+ requires paid is a retention metric, not an activation metric.
68
+ 3. **Maps to the segment's switch-event.** The candidate is the
69
+ segment's *"job done once"* — not the vendor's vision of value.
70
+
71
+ ### Step 2: Compute correlation per candidate
72
+
73
+ For each candidate, compute on the trailing four cohorts:
74
+
75
+ 1. **Correlation with paid conversion** (point-biserial r).
76
+ 2. **Correlation with D30 retention** among paid users.
77
+ 3. **Coverage** — what fraction of paid users ever fire the event?
78
+ A candidate with high r and low coverage is a niche aha, not
79
+ the segment's aha.
80
+
81
+ The candidate that maximises (r-paid × r-retention × coverage) is
82
+ the binding event. **Verify** it passes the simplicity check
83
+ (Occam): if a composite event wins by < 10 % over a simpler
84
+ single-action event, pick the simpler one.
85
+
86
+ ### Step 3: Lock the falsifiable definition
87
+
88
+ Write: *"For \<segment\>, activation = \<observable action\> within
89
+ \<time-to-event window\> after signup."* The time-to-event window
90
+ is the median time from signup to event among activated, retained
91
+ users — not an aspiration. The window is part of the definition;
92
+ events outside the window do not count.
93
+
94
+ ### Step 4: Hand back to onboarding and retention
95
+
96
+ The activation event is the **target** of onboarding milestones
97
+ (route to `onboarding-design` for the milestone path that ends at
98
+ this event) and the **first cycle** of the binding retention loop
99
+ (route to `retention-loops` for the loop that begins from this
100
+ event). Activation work without these two handoffs is metric
101
+ theatre.
102
+
103
+ ### Step 5: Run the recheck every quarter
104
+
105
+ Each quarter, recompute the correlation on the latest four cohorts.
106
+ Segment shape, pricing, or packaging shifts can move the aha
107
+ moment by one step. **Verify** the binding event still maximises
108
+ r × coverage; if a new candidate now wins, propose a redefinition,
109
+ do not silently switch the event mid-quarter.
110
+
111
+ ## Related Skills
112
+
113
+ **WHEN to use this**
114
+
115
+ - Defining or auditing the activation event for a segment.
116
+ - Verifying correlation with paid / D30 against alternatives.
117
+
118
+ **WHEN NOT to use this**
119
+
120
+ - Designing the days 0–30 milestone path itself — route to
121
+ [`onboarding-design`](../onboarding-design/SKILL.md).
122
+ - Designing the retention loops that begin at activation — route to
123
+ [`retention-loops`](../retention-loops/SKILL.md).
124
+ - Full visitor → paid funnel diagnosis — route to
125
+ [`funnel-analysis`](../funnel-analysis/SKILL.md).
126
+
127
+ ## When the agent should load this
128
+
129
+ - "What is our aha moment?"
130
+ - "Redefine activation for the mid-market segment."
131
+ - "Does our activation event actually correlate with paid?"
132
+ - "Welches Event ist der echte Aha-Moment?"
133
+
134
+ ## Output
135
+
136
+ 1. **`activation-definition.md`** — segment · observable action · time-to-event window · trailing-cohort correlation with paid and D30 · coverage.
137
+ 2. **`candidates-shortlist.md`** — three candidate events scored by r-paid × r-retention × coverage; simplicity check noted.
138
+ 3. **`recheck-cadence.md`** — quarterly recheck plan: which cohorts feed the recompute · what would force a redefinition · who owns it.
139
+
140
+ ## Gotcha
141
+
142
+ - An activation event that does not correlate with paid is a vanity event; the funnel looks fine while D30 keeps falling. Correlation comes before celebration.
143
+ - *"Composite"* activation events that combine three actions hide noise behind apparent precision; the simpler single-action event usually carries the segment's switch-event better.
144
+ - Switching the activation event mid-quarter without an A/B holdout destroys longitudinal comparison; propose a redefinition between quarters, with the recompute as evidence.
145
+
146
+ ## Do NOT
147
+
148
+ - Do NOT pick activation by vendor narrative or pitch deck; the event must be observable in-product and falsifiable against retention.
149
+ - Do NOT define activation as something that requires paid status; activation is the leading event, paid is the lagging event.
150
+ - Do NOT use an industry-standard activation event ("first dashboard viewed", "first integration") without verifying segment correlation; segment shape dominates the choice.
151
+
152
+ ## Runnable example
153
+
154
+ B2B mid-market analytics tool, current activation = *"user viewed dashboard"*, D30 retention 58 % despite activation rate 71 %.
155
+
156
+ - Step 0 inspect — *"viewed dashboard"* correlation with D30 paid retention r = 0.18; activation is decoupled from outcome. Flagged for redefinition.
157
+ - Step 1 candidates — *(C1)* connected one data source + rendered one dashboard (single action chain); *(C2)* saved one query; *(C3)* shared one dashboard with one teammate (network proxy).
158
+ - Step 2 scores — C1: r-paid 0.54 · r-retention 0.61 · coverage 0.78. C2: r-paid 0.34. C3: r-paid 0.41 · coverage 0.22 (niche). Winner: C1. Simplicity check: passes (single action chain).
159
+ - Step 3 definition — *"Mid-market activation = first data source connected and first dashboard rendered, within 24 hours of signup."*
160
+ - Hand-off — onboarding milestone path retargeted at C1 (`onboarding-design`); retention loop L1 from `retention-loops` begins at C1's first cycle. Quarterly recheck owned by RevOps.
@@ -0,0 +1,156 @@
1
+ ---
2
+ name: churn-prevention
3
+ description: "Use when designing churn defence — health-score signals, churn-cause split (involuntary / value / relationship / fit), early-warning loop. Triggers on 'why are accounts leaving'."
4
+ status: active
5
+ tier: senior
6
+ source: package
7
+ domain: product
8
+ context_spine: [product, customer-segment]
9
+ ---
10
+
11
+ # churn-prevention
12
+
13
+ ## When to use
14
+
15
+ - Net retention dropped and the team cannot name *which* of the four churn causes is dominant — defence-spending is uniform when it should be cause-specific.
16
+ - A health score exists but does not predict — it tracks usage but misses relationship and fit signals — and CS plays are running on bad triggers.
17
+ - A board ask names *"are we losing customers we should have kept, or customers who never fit?"* — the answer requires the four-way classification, not a single number.
18
+
19
+ Do NOT use to fix days 0–30 onboarding (route to
20
+ `onboarding-design`), drive upsell or expansion (route to
21
+ `expansion-playbook`), or build product-led retention loops (route
22
+ to `retention-loops`).
23
+
24
+ ## Cognition cluster
25
+
26
+ - **Mental model 30 — Inversion.** Do not ask *"how do we keep this
27
+ account?"* — ask *"name the reason this account will leave."* The
28
+ inversion forces a cause; the cause picks the move. See
29
+ [`docs/contracts/mental-models.md`](../../../docs/contracts/mental-models.md) § 30.
30
+ - **Mental model 16 — Leading vs. lagging indicators.** Cancellation
31
+ is lagging; usage-decay, relationship-decay, and fit-mismatch
32
+ signals are leading. A health score built on lagging signals can
33
+ only confirm churn after the cancel request lands. See
34
+ `mental-models.md` § 16.
35
+ - **Mental model 3 — Pareto (80/20).** ~20 % of accounts carry ~80 %
36
+ of revenue risk. Uniform health-monitoring across the book is
37
+ theatre; weighted monitoring is reasoning. See
38
+ `mental-models.md` § 3.
39
+ - **Context-spine — product + customer-segment.** Read the
40
+ **product** slot for which capabilities the segment was sold
41
+ (value-churn lives here when capability and pitch diverged), and
42
+ the **customer-segment** slot for the segment's switch-event
43
+ patterns — fit-churn shows up early in segments whose switch
44
+ event differs from the ICP. See
45
+ [`context-spine`](../../../docs/contracts/context-spine.md).
46
+
47
+ ## Procedure
48
+
49
+ ### Step 0: Inspect — classify the last 20 churn events
50
+
51
+ Inspect the most recent 20 cancellation events. Tag each as one of:
52
+
53
+ 1. **Involuntary** — payment failure, dunning, card expiry. Not a value problem; an ops problem.
54
+ 2. **Value** — capability shipped does not match what was sold or what the buyer needs now.
55
+ 3. **Relationship** — champion left, sponsor change, exec turnover; product still fits, relationship does not.
56
+ 4. **Fit** — buyer was never the ICP; usage and pain never matched.
57
+
58
+ A book with > 30 % involuntary is an ops fix, not a CS fix. A book
59
+ with > 30 % fit is a marketing / qualification fix upstream, not a
60
+ CS fix.
61
+
62
+ ### Step 1: Define health-score signals per cause
63
+
64
+ One leading signal per cause, falsifiable, computable from
65
+ existing telemetry:
66
+
67
+ 1. **Involuntary** — payment-method age, dunning-retry depth.
68
+ 2. **Value** — feature-usage decay vs paid-tier ceiling (used / available), session length trend.
69
+ 3. **Relationship** — primary-contact response-latency, executive-meeting cadence vs contract baseline.
70
+ 4. **Fit** — segment classification at signup vs ICP; in-product behaviour mismatch (using read-only when sold workflow).
71
+
72
+ Health score = weighted aggregate per segment; weights derived from
73
+ Step 0's cause distribution. Do not average across causes — average
74
+ hides the binding signal.
75
+
76
+ ### Step 2: Set early-warning thresholds with confidence bands
77
+
78
+ For each signal, compute the historical threshold where the signal
79
+ flipped to a churn event within 60 days. Attach a confidence band.
80
+ A threshold without a band over-triggers in low-volume cohorts and
81
+ trains CS to ignore the alert.
82
+
83
+ ### Step 3: Map cause → play
84
+
85
+ Each cause gets one default play and one disqualifier:
86
+
87
+ - **Involuntary** — payment-retry + alternate-method outreach. Disqualifier: account in voluntary cancellation queue.
88
+ - **Value** — capability-gap interview; if real gap, route to product; if perception gap, route to enablement.
89
+ - **Relationship** — multi-thread outreach to second sponsor + exec sponsor injection.
90
+ - **Fit** — controlled wind-down; do not invest CS hours in saving a fit-mismatch account.
91
+
92
+ ### Step 4: Run the early-warning loop weekly
93
+
94
+ Weekly: pull accounts crossing threshold per signal; tag with
95
+ cause; assign default play; record outcome at +30 days. Outcomes
96
+ that do not match the play's expected lift become Step 1 signal
97
+ revisions next quarter — not next week.
98
+
99
+ ### Step 5: Hand back
100
+
101
+ Hand the cause-classification of the last 20 events, the
102
+ per-cause signal definitions, and the cause → play map to CS
103
+ operations and to
104
+ [`expansion-playbook`](../expansion-playbook/SKILL.md) for the
105
+ healthy-account expansion-trigger logic. Net retention work
106
+ without the cause split is spending money in random directions.
107
+
108
+ ## Related Skills
109
+
110
+ **WHEN to use this**
111
+
112
+ - Designing a churn-cause classification and weighted health score.
113
+ - Running the weekly early-warning loop and tuning thresholds.
114
+
115
+ **WHEN NOT to use this**
116
+
117
+ - Days 0–30 onboarding friction — route to
118
+ [`onboarding-design`](../onboarding-design/SKILL.md).
119
+ - Upsell or cross-sell to healthy accounts — route to
120
+ [`expansion-playbook`](../expansion-playbook/SKILL.md).
121
+ - Product-led habit loops or activation events — route to
122
+ [`retention-loops`](../retention-loops/SKILL.md).
123
+
124
+ ## When the agent should load this
125
+
126
+ - "Why are accounts churning?"
127
+ - "Design a health score that actually predicts."
128
+ - "Classify last quarter's churn — value or fit?"
129
+ - "Welche Plays für Relationship-Churn?"
130
+
131
+ ## Output
132
+
133
+ 1. **`churn-classification.md`** — last 20 events tagged with cause; cause-distribution percentages with bands.
134
+ 2. **`health-signals.md`** — per-cause leading signal · threshold · confidence band · weight in aggregate health score.
135
+ 3. **`cause-play-map.md`** — per-cause default play · disqualifier · expected lift at +30 days.
136
+
137
+ ## Gotcha
138
+
139
+ - A health score that aggregates without segmenting by cause hides the binding signal; CS plays based on the aggregate burn hours on the wrong account.
140
+ - *"Engagement dropped"* is not a cause; it is an observation. Engagement drops because of value, relationship, or fit — diagnose the cause before triggering a play.
141
+ - Fit-mismatch accounts surface as save targets when they should be wind-down targets. Saving a fit-mismatch account costs CS hours and produces a louder churn one cycle later.
142
+
143
+ ## Do NOT
144
+
145
+ - Do NOT run uniform CS plays across the book; weight by Pareto-risk-tier.
146
+ - Do NOT change health-score thresholds inside a quarter without an A/B holdout — concurrent changes destroy the signal.
147
+ - Do NOT invest save-cycles into accounts whose churn cause is **fit**; route to a controlled wind-down and tighten qualification upstream.
148
+
149
+ ## Runnable example
150
+
151
+ Mid-market SaaS, gross retention slipped from 92 % to 86 % over two quarters.
152
+
153
+ - Cause classification — of last 20 churns: involuntary 15 %, value 30 %, relationship 25 %, fit 30 %.
154
+ - Health signals — involuntary: payment-retry-depth ≥ 2 → 38 % cancel-in-60d (band 22–54). Value: feature-usage decay > 30 % MoM → 51 % cancel (band 38–64). Relationship: primary-contact silent 21+ days → 44 % cancel (band 30–58). Fit: ICP-classification ≠ ICP-purchased → 71 % cancel (band 58–82).
155
+ - Cause-play map — relationship-churn plays generate +18 % save-rate at +30 days; value plays generate +9 % only when paired with a product commit on the capability gap.
156
+ - Hand-off — classification + signals + plays → CS ops weekly; tightened qualification rule fed back to marketing (fit-mismatch upstream); healthy-account triggers handed to `expansion-playbook`.
@@ -0,0 +1,170 @@
1
+ ---
2
+ name: content-funnel-design
3
+ description: "Use when mapping funnel-stage to content shape — conversion-pathway, content-as-system, leverage-point selection. Triggers on 'design our content funnel', 'why does mid-funnel leak'."
4
+ status: active
5
+ tier: senior
6
+ source: package
7
+ domain: product
8
+ context_spine: [product, customer-segment, channel-stage, funnel-stage]
9
+ ---
10
+
11
+ # content-funnel-design
12
+
13
+ ## When to use
14
+
15
+ - A team has content but no funnel — each asset is shaped to its author's preference, not to the funnel stage the audience is in.
16
+ - The cadence (`editorial-calendar`) is locked but one funnel stage is leaking and there is no content shape that would catch it.
17
+ - A new ICP requires re-mapping content shapes per stage because the previous mapping was inherited from a previous segment.
18
+
19
+ Do NOT use to plan publishing cadence (route to `editorial-calendar`),
20
+ diagnose quantitative drop-off (route to `funnel-analysis`), or
21
+ draft the asset itself (downstream of this skill).
22
+
23
+ ## Cognition cluster
24
+
25
+ - **Mental model 14 — Meadows leverage points.** Some funnel stages
26
+ are *parameters* (small change, small ripple) and some are
27
+ *structure* (small change, system-wide ripple). The content
28
+ funnel design is the discipline of placing the heaviest content
29
+ investment at the structural leverage point, not the parameter
30
+ one. See
31
+ [`docs/contracts/mental-models.md`](../../../docs/contracts/mental-models.md) § 14.
32
+ - **Mental model 6 — Theory of constraints.** The slow funnel stage
33
+ caps the whole pipeline. Adding content elsewhere does not loosen
34
+ the constraint. See `mental-models.md` § 6.
35
+ - **Mental model 16 — Leading vs. lagging indicators.** Time-to-
36
+ proof (asset → activation question) is leading; pipeline lift is
37
+ lagging. The funnel design is gated on leading signals, not on
38
+ the lagging ones the board sees a quarter later. See
39
+ `mental-models.md` § 16.
40
+ - **Context-spine — funnel-stage + channel-stage + customer-segment
41
+ + product.** Read **funnel-stage** for which stage owns each
42
+ content shape, **channel-stage** for where the audience meets
43
+ the asset, **customer-segment** for whose questions the asset
44
+ answers, and **product** for the proofs the asset can actually
45
+ back. See
46
+ [`context-spine`](../../../docs/contracts/context-spine.md).
47
+
48
+ ## Procedure
49
+
50
+ ### Step 0: Inherit the funnel diagnosis
51
+
52
+ Identify the leaking stage from
53
+ [`funnel-analysis`](../funnel-analysis/SKILL.md) and the cadence
54
+ classification from [`editorial-calendar`](../editorial-calendar/SKILL.md).
55
+ The content funnel design is a *response* to a diagnosed leak —
56
+ without the diagnosis, content investment is uniform and the
57
+ constraint stays where it is.
58
+
59
+ ### Step 1: Analyze the inherited shapes
60
+
61
+ Review existing assets stage-by-stage. For each, identify *shape*
62
+ (awareness explainer, comparison, deep-dive, demo, case study,
63
+ calculator, onboarding walkthrough) and *whose question* it
64
+ answers. The output is a stage × shape grid with current investment
65
+ weight. Most teams discover their grid is bottom-heavy or
66
+ middle-empty.
67
+
68
+ ### Step 2: Place the leverage-point bet
69
+
70
+ The leverage point is the **structural** stage, not the leaking
71
+ one. (The leaking stage is the *symptom*; the leverage point is
72
+ where the design choice ripples.) Often: mid-funnel proof is the
73
+ leverage point when the leak is decision-stage, because mid-funnel
74
+ proof loads the decision-stage call with conviction. Name the
75
+ leverage point explicitly; document why it is structural, not
76
+ parameter.
77
+
78
+ ### Step 3: Map shape per funnel stage
79
+
80
+ For each funnel stage in the spine slot, lock the load-bearing
81
+ content shape:
82
+
83
+ - *Top — awareness:* one explainer per segment-question that earned
84
+ pull last quarter (Pareto cut from `editorial-calendar`).
85
+ - *Mid — consideration:* one comparison or deep-dive per
86
+ load-bearing proof from the message stack.
87
+ - *Bottom — decision:* one calculator, demo, or reference quote per
88
+ audience-matrix cell that signals economic-buyer fear.
89
+ - *Activation:* one onboarding walkthrough keyed to the first
90
+ switch-event the customer faces.
91
+
92
+ ### Step 4: Design the conversion pathway
93
+
94
+ A pathway is **two assets in sequence** that an audience plausibly
95
+ walks. For each pathway, name the *first-asset → second-asset*
96
+ edge and the question the second answers that the first surfaced.
97
+ Pathways without a credible edge are wishful inventory, not a
98
+ funnel.
99
+
100
+ ### Step 5: Validate against constraint and leverage
101
+
102
+ Validate the design on three checks:
103
+
104
+ 1. **Constraint coverage.** Verify the leaking stage from
105
+ `funnel-analysis` has a shape designed for it — not just *more*
106
+ content, but the shape the audience asks for at that stage.
107
+ 2. **Leverage-point investment.** Verify the heaviest authoring
108
+ investment lands at the leverage point, not at the leak.
109
+ 3. **Pathway plausibility.** Walk three of the designed pathways
110
+ end-to-end with the audience-matrix lens. Verify each second
111
+ asset earns the click; if it requires a buyer leap, the pathway
112
+ is fiction.
113
+
114
+ ### Step 6: Hand back
115
+
116
+ Hand the artefacts to [`editorial-calendar`](../editorial-calendar/SKILL.md)
117
+ for cadence assignment, to [`funnel-analysis`](../funnel-analysis/SKILL.md)
118
+ for a re-diagnosis four weeks after launch, and to
119
+ [`activation-design`](../activation-design/SKILL.md) for the
120
+ activation-stage handoff.
121
+
122
+ ## Related Skills
123
+
124
+ **WHEN to use this**
125
+
126
+ - The unit of work is the funnel-stage × content-shape grid, not a single asset.
127
+ - A diagnosed funnel leak needs a content shape, not more authoring volume.
128
+ - The team is investing uniformly across stages instead of at the leverage point.
129
+
130
+ **WHEN NOT to use this**
131
+
132
+ - Planning publishing cadence and content-debt management — route to [`editorial-calendar`](../editorial-calendar/SKILL.md).
133
+ - Quantitative funnel-stage diagnostics and leak detection — route to [`funnel-analysis`](../funnel-analysis/SKILL.md).
134
+ - Activation-event selection inside the product — route to [`activation-design`](../activation-design/SKILL.md).
135
+ - Drafting the asset copy itself — out of scope; downstream of this skill.
136
+
137
+ ## When the agent should load this
138
+
139
+ - "Mid-funnel leaks — design the content funnel to fix it."
140
+ - "Map our content shapes to the funnel stages for the new ICP."
141
+ - "Was ist unser Leverage-Point in der Content-Funnel?"
142
+ - "Build conversion pathways from top-of-funnel to decision."
143
+ - "Why is content investment uniform across stages?"
144
+
145
+ ## Output
146
+
147
+ 1. **`stage-shape-grid.md`** — stage × shape matrix, current investment vs. designed investment, leverage-point cell marked.
148
+ 2. **`conversion-pathways.md`** — one row per pathway: first-asset → second-asset edge, question the second asset earns, audience-matrix cell it serves.
149
+ 3. **`leverage-point-rationale.md`** — named leverage stage, *why structural, not parameter* argument, and the leading-indicator threshold the design will be re-checked against.
150
+
151
+ ## Gotcha
152
+
153
+ - The leaking stage is rarely the leverage stage; treating them as identical concentrates content where it does not move the constraint.
154
+ - "More mid-funnel content" is not a design — it is volume. The shape and the question both have to land.
155
+ - Pathways are usually fictional on the first draft because the second asset assumes a buyer leap. Walk them.
156
+
157
+ ## Do NOT
158
+
159
+ - Do NOT prescribe channel-specific tactics (subject lines, ad placements, video specs) — channel ownership is downstream and out of scope.
160
+ - Do NOT design uniformly across stages; uniform design encodes uniform leverage, which is leverage-blindness.
161
+ - Do NOT skip Step 0 — content funnel without a funnel diagnosis is content-as-impulse with extra steps.
162
+
163
+ ## Runnable example
164
+
165
+ Mid-market HR analytics, funnel-analysis diagnosed mid-funnel leak (decision-stage conversion is fine, but mid-funnel disqualifies before reaching it):
166
+
167
+ - Stage-shape grid — top: 2 awareness explainers (current); mid: 0 comparison deep-dives (gap); bottom: 3 ROI calculators (over-invested).
168
+ - Leverage point — *mid-funnel proof*, because the decision-stage call is starved of conviction; structural ripple.
169
+ - Pathway — *"How HR directors lose 7 hours per board-quarter"* (top) → *"Cohort-retention deep-dive vs. spreadsheet rebuild"* (mid) → *ROI calculator* (decision).
170
+ - Hand-off → `editorial-calendar` re-allocates campaign weight to mid-funnel; `funnel-analysis` re-diagnoses at week 4.