npm - @eshal-bot/chat-widget - Versions diffs - 0.2.53 → 0.2.54 - Mend

@eshal-bot/chat-widget 0.2.53 → 0.2.54

This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.

Files changed (8) hide show

package/dist/{chat-widget-MarkdownRenderer-DqmoqLph.esm.js → chat-widget-MarkdownRenderer-D4fhjH4t.esm.js} +3 -3
package/dist/chat-widget-index-C0VY-3ea.esm.js +20 -0
package/dist/chat-widget.esm.js +1 -1
package/dist/chat-widget.js +707 -451
package/dist/chat-widget.min.js +6 -6
package/dist/chat-widget.umd.js +8 -8
package/package.json +1 -1
package/dist/chat-widget-index-bgKYLm2D.esm.js +0 -20

package/dist/chat-widget.js CHANGED Viewed

@@ -7803,9 +7803,9 @@
     m$1.hydrateRoot;
   }
-  var css_248z$1 = "*,:after,:before{--tw-border-spacing-x:0;--tw-border-spacing-y:0;--tw-translate-x:0;--tw-translate-y:0;--tw-rotate:0;--tw-skew-x:0;--tw-skew-y:0;--tw-scale-x:1;--tw-scale-y:1;--tw-pan-x: ;--tw-pan-y: ;--tw-pinch-zoom: ;--tw-scroll-snap-strictness:proximity;--tw-gradient-from-position: ;--tw-gradient-via-position: ;--tw-gradient-to-position: ;--tw-ordinal: ;--tw-slashed-zero: ;--tw-numeric-figure: ;--tw-numeric-spacing: ;--tw-numeric-fraction: ;--tw-ring-inset: ;--tw-ring-offset-width:0px;--tw-ring-offset-color:#fff;--tw-ring-color:rgba(59,130,246,.5);--tw-ring-offset-shadow:0 0 #0000;--tw-ring-shadow:0 0 #0000;--tw-shadow:0 0 #0000;--tw-shadow-colored:0 0 #0000;--tw-blur: ;--tw-brightness: ;--tw-contrast: ;--tw-grayscale: ;--tw-hue-rotate: ;--tw-invert: ;--tw-saturate: ;--tw-sepia: ;--tw-drop-shadow: ;--tw-backdrop-blur: ;--tw-backdrop-brightness: ;--tw-backdrop-contrast: ;--tw-backdrop-grayscale: ;--tw-backdrop-hue-rotate: ;--tw-backdrop-invert: ;--tw-backdrop-opacity: ;--tw-backdrop-saturate: ;--tw-backdrop-sepia: ;--tw-contain-size: ;--tw-contain-layout: ;--tw-contain-paint: ;--tw-contain-style: }::backdrop{--tw-border-spacing-x:0;--tw-border-spacing-y:0;--tw-translate-x:0;--tw-translate-y:0;--tw-rotate:0;--tw-skew-x:0;--tw-skew-y:0;--tw-scale-x:1;--tw-scale-y:1;--tw-pan-x: ;--tw-pan-y: ;--tw-pinch-zoom: ;--tw-scroll-snap-strictness:proximity;--tw-gradient-from-position: ;--tw-gradient-via-position: ;--tw-gradient-to-position: ;--tw-ordinal: ;--tw-slashed-zero: ;--tw-numeric-figure: ;--tw-numeric-spacing: ;--tw-numeric-fraction: ;--tw-ring-inset: ;--tw-ring-offset-width:0px;--tw-ring-offset-color:#fff;--tw-ring-color:rgba(59,130,246,.5);--tw-ring-offset-shadow:0 0 #0000;--tw-ring-shadow:0 0 #0000;--tw-shadow:0 0 #0000;--tw-shadow-colored:0 0 #0000;--tw-blur: ;--tw-brightness: ;--tw-contrast: ;--tw-grayscale: ;--tw-hue-rotate: ;--tw-invert: ;--tw-saturate: ;--tw-sepia: ;--tw-drop-shadow: ;--tw-backdrop-blur: ;--tw-backdrop-brightness: ;--tw-backdrop-contrast: ;--tw-backdrop-grayscale: ;--tw-backdrop-hue-rotate: ;--tw-backdrop-invert: ;--tw-backdrop-opacity: ;--tw-backdrop-saturate: ;--tw-backdrop-sepia: ;--tw-contain-size: ;--tw-contain-layout: ;--tw-contain-paint: ;--tw-contain-style: }.chat-widget-root{--cw-primary:#1d4ed8;--cw-primary-hover:#1e40af;--cw-status-success:160 84% 39%;--cw-status-success-bg:152 81% 96%;--cw-status-warning:35 100% 50%;--cw-status-warning-bg:34 100% 95%;--cw-status-error:350 89% 60%;--cw-status-error-bg:356 100% 97%;--cw-status-info:199 89% 48%;--cw-status-info-bg:204 100% 97%;-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale;font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Oxygen,Ubuntu,Cantarell,Fira Sans,Droid Sans,Helvetica Neue,sans-serif}.chat-widget-root.dark{--cw-status-success:158 64% 52%;--cw-status-success-bg:152 36% 14%;--cw-status-warning:38 92% 60%;--cw-status-warning-bg:36 33% 14%;--cw-status-error:350 89% 65%;--cw-status-error-bg:356 33% 16%;--cw-status-info:199 89% 58%;--cw-status-info-bg:204 33% 14%}.\\!container{width:100%!important}.container{width:100%}@media (min-width:640px){.\\!container{max-width:640px!important}.container{max-width:640px}}@media (min-width:768px){.\\!container{max-width:768px!important}.container{max-width:768px}}@media (min-width:1024px){.\\!container{max-width:1024px!important}.container{max-width:1024px}}@media (min-width:1280px){.\\!container{max-width:1280px!important}.container{max-width:1280px}}@media (min-width:1536px){.\\!container{max-width:1536px!important}.container{max-width:1536px}}#chat-widget-root .chat-widget-root *{box-sizing:border-box;margin:0;padding:0}#chat-widget-root .chat-messages::-webkit-scrollbar{width:6px}#chat-widget-root .chat-messages::-webkit-scrollbar-track{background:transparent}#chat-widget-root .chat-messages::-webkit-scrollbar-thumb{background:rgba(156,163,175,.5);border-radius:10px}#chat-widget-root 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.mx-2{margin-left:.5rem;margin-right:.5rem}#chat-widget-root .mx-3{margin-left:.75rem;margin-right:.75rem}#chat-widget-root .mx-5{margin-left:1.25rem;margin-right:1.25rem}#chat-widget-root .my-3{margin-bottom:.75rem;margin-top:.75rem}#chat-widget-root .my-4{margin-bottom:1rem;margin-top:1rem}#chat-widget-root .-mb-px{margin-bottom:-1px}#chat-widget-root .mb-0{margin-bottom:0}#chat-widget-root .mb-1{margin-bottom:.25rem}#chat-widget-root .mb-1\\.5{margin-bottom:.375rem}#chat-widget-root .mb-2{margin-bottom:.5rem}#chat-widget-root .mb-3{margin-bottom:.75rem}#chat-widget-root .mb-4{margin-bottom:1rem}#chat-widget-root .mb-5{margin-bottom:1.25rem}#chat-widget-root .ml-1{margin-left:.25rem}#chat-widget-root .ms-0\\.5{margin-inline-start:.125rem}#chat-widget-root .mt-0\\.5{margin-top:.125rem}#chat-widget-root .mt-1{margin-top:.25rem}#chat-widget-root .mt-1\\.5{margin-top:.375rem}#chat-widget-root .mt-2{margin-top:.5rem}#chat-widget-root .mt-3{margin-top:.75rem}#chat-widget-root 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.justify-between{justify-content:space-between}#chat-widget-root .gap-0{gap:0}#chat-widget-root .gap-0\\.5{gap:.125rem}#chat-widget-root .gap-1{gap:.25rem}#chat-widget-root .gap-1\\.5{gap:.375rem}#chat-widget-root .gap-10{gap:2.5rem}#chat-widget-root .gap-2{gap:.5rem}#chat-widget-root .gap-2\\.5{gap:.625rem}#chat-widget-root .gap-3{gap:.75rem}#chat-widget-root .gap-4{gap:1rem}#chat-widget-root .gap-6{gap:1.5rem}#chat-widget-root :is(.space-y-2>:not([hidden])~:not([hidden])){--tw-space-y-reverse:0;margin-bottom:calc(.5rem*var(--tw-space-y-reverse));margin-top:calc(.5rem*(1 - var(--tw-space-y-reverse)))}#chat-widget-root :is(.space-y-4>:not([hidden])~:not([hidden])){--tw-space-y-reverse:0;margin-bottom:calc(1rem*var(--tw-space-y-reverse));margin-top:calc(1rem*(1 - var(--tw-space-y-reverse)))}#chat-widget-root .overflow-hidden{overflow:hidden}#chat-widget-root .overflow-visible{overflow:visible}#chat-widget-root .overflow-x-auto{overflow-x:auto}#chat-widget-root .overflow-y-auto{overflow-y:auto}#chat-widget-root .truncate{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}#chat-widget-root .whitespace-nowrap{white-space:nowrap}#chat-widget-root .whitespace-pre-wrap{white-space:pre-wrap}#chat-widget-root .break-words{overflow-wrap:break-word}#chat-widget-root .break-all{word-break:break-all}#chat-widget-root .rounded{border-radius:.25rem}#chat-widget-root .rounded-2xl{border-radius:1rem}#chat-widget-root .rounded-3xl{border-radius:1.5rem}#chat-widget-root .rounded-full{border-radius:9999px}#chat-widget-root .rounded-lg{border-radius:.5rem}#chat-widget-root .rounded-md{border-radius:.375rem}#chat-widget-root .rounded-xl{border-radius:.75rem}#chat-widget-root .rounded-t-2xl{border-top-left-radius:1rem;border-top-right-radius:1rem}#chat-widget-root .rounded-tl-sm{border-top-left-radius:.125rem}#chat-widget-root .rounded-tr-sm{border-top-right-radius:.125rem}#chat-widget-root .border{border-width:1px}#chat-widget-root 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.focus-visible\\:ring-offset-2:focus-visible{--tw-ring-offset-width:2px}#chat-widget-root .focus-visible\\:ring-offset-gray-900:focus-visible{--tw-ring-offset-color:#111827}#chat-widget-root .active\\:scale-95:active{--tw-scale-x:.95;--tw-scale-y:.95}#chat-widget-root .active\\:scale-95:active,#chat-widget-root .active\\:scale-\\[0\\.97\\]:active{transform:translate(var(--tw-translate-x),var(--tw-translate-y)) rotate(var(--tw-rotate)) skewX(var(--tw-skew-x)) skewY(var(--tw-skew-y)) scaleX(var(--tw-scale-x)) scaleY(var(--tw-scale-y))}#chat-widget-root .active\\:scale-\\[0\\.97\\]:active{--tw-scale-x:0.97;--tw-scale-y:0.97}#chat-widget-root .active\\:scale-\\[0\\.98\\]:active{--tw-scale-x:0.98;--tw-scale-y:0.98}#chat-widget-root .active\\:scale-\\[0\\.98\\]:active,#chat-widget-root .active\\:scale-\\[0\\.99\\]:active{transform:translate(var(--tw-translate-x),var(--tw-translate-y)) rotate(var(--tw-rotate)) skewX(var(--tw-skew-x)) skewY(var(--tw-skew-y)) scaleX(var(--tw-scale-x)) scaleY(var(--tw-scale-y))}#chat-widget-root .active\\:scale-\\[0\\.99\\]:active{--tw-scale-x:0.99;--tw-scale-y:0.99}#chat-widget-root .active\\:outline-none:active{outline:2px solid transparent;outline-offset:2px}#chat-widget-root .active\\:ring-0:active{--tw-ring-offset-shadow:var(--tw-ring-inset) 0 0 0 var(--tw-ring-offset-width) var(--tw-ring-offset-color);--tw-ring-shadow:var(--tw-ring-inset) 0 0 0 calc(var(--tw-ring-offset-width)) var(--tw-ring-color);box-shadow:var(--tw-ring-offset-shadow),var(--tw-ring-shadow),var(--tw-shadow,0 0 #0000)}#chat-widget-root .disabled\\:cursor-not-allowed:disabled{cursor:not-allowed}#chat-widget-root .disabled\\:opacity-40:disabled{opacity:.4}#chat-widget-root .disabled\\:opacity-50:disabled{opacity:.5}#chat-widget-root .disabled\\:shadow-none:disabled{--tw-shadow:0 0 #0000;--tw-shadow-colored:0 0 #0000;box-shadow:var(--tw-ring-offset-shadow,0 0 #0000),var(--tw-ring-shadow,0 0 #0000),var(--tw-shadow)}#chat-widget-root :is(.group:hover .group-hover\\:scale-100){--tw-scale-x:1;--tw-scale-y:1;transform:translate(var(--tw-translate-x),var(--tw-translate-y)) rotate(var(--tw-rotate)) skewX(var(--tw-skew-x)) skewY(var(--tw-skew-y)) scaleX(var(--tw-scale-x)) scaleY(var(--tw-scale-y))}#chat-widget-root :is(.group:hover .group-hover\\:opacity-100){opacity:1}#chat-widget-root .dark\\:text-gray-300:is(.dark *){--tw-text-opacity:1;color:rgb(209 213 219/var(--tw-text-opacity,1))}#chat-widget-root .dark\\:text-gray-400:is(.dark *){--tw-text-opacity:1;color:rgb(156 163 175/var(--tw-text-opacity,1))}@media (min-width:768px){#chat-widget-root .md\\:text-sm{font-size:.875rem;line-height:1.25rem}}#chat-widget-root .rtl\\:rounded-tl-2xl:where([dir=rtl],[dir=rtl] *){border-top-left-radius:1rem}#chat-widget-root .rtl\\:rounded-tr-sm:where([dir=rtl],[dir=rtl] *){border-top-right-radius:.125rem}#chat-widget-root .\\[\\&\\:first-child\\]\\:\\!mt-0:first-child{margin-top:0!important}#chat-widget-root :is(.\\[\\&\\>\\*\\:first-child\\]\\:\\!mt-0>:first-child){margin-top:0!important}#chat-widget-root :is(.\\[\\&\\>\\*\\:last-child\\]\\:\\!mb-0>:last-child){margin-bottom:0!important}";
-  var css_248z = ".chat-widget-root{position:fixed;z-index:999999}.chat-widget-container{color:var(--cw-text-color,inherit);font-family:var(\n    --cw-font-family,-apple-system,BlinkMacSystemFont,\"Segoe UI\",\"Roboto\",\"Oxygen\",\"Ubuntu\",\"Cantarell\",\"Fira Sans\",\"Droid Sans\",\"Helvetica Neue\",sans-serif\n  )}#chat-widget-root .chat-messages p{overflow-wrap:anywhere;word-break:break-word}textarea#chat-widget-input::-moz-placeholder{border:none;line-height:48px;outline:none}textarea#chat-widget-input::placeholder{border:none;line-height:48px;outline:none}textarea#chat-widget-input{border:none;line-height:48px;outline:none}@keyframes slideIn{0%{opacity:0;transform:translateY(10px)}to{opacity:1;transform:translateY(0)}}@keyframes bounce{0%,to{transform:translateY(0)}50%{transform:translateY(-5px)}}#chat-widget-root .scrollbar-hide{-ms-overflow-style:none;scrollbar-width:none}#chat-widget-root .scrollbar-hide::-webkit-scrollbar{display:none}#chat-widget-root .slim-scrollbar-x{scrollbar-width:thin}#chat-widget-root .slim-scrollbar-x::-webkit-scrollbar{height:3px!important}#chat-widget-root .slim-scrollbar-x::-webkit-scrollbar-track{background:transparent!important}#chat-widget-root .slim-scrollbar-x::-webkit-scrollbar-thumb{background:#d1d5db!important;border-radius:2px!important}#chat-widget-root .slim-scrollbar-x::-webkit-scrollbar-thumb:hover{background:#9ca3af!important}@media print{.chat-widget-root{display:none!important}}";
+  var css_248z = ".chat-widget-root{position:fixed;z-index:999999}.chat-widget-container{color:var(--cw-text-color,inherit);font-family:var(\n    --cw-font-family,-apple-system,BlinkMacSystemFont,\"Segoe UI\",\"Roboto\",\"Oxygen\",\"Ubuntu\",\"Cantarell\",\"Fira Sans\",\"Droid Sans\",\"Helvetica Neue\",sans-serif\n  )}#chat-widget-root .chat-messages p{overflow-wrap:anywhere;word-break:break-word}textarea#chat-widget-input::-moz-placeholder{border:none;line-height:48px;outline:none;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}textarea#chat-widget-input::placeholder{border:none;line-height:48px;outline:none;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}textarea#chat-widget-input{border:none;line-height:48px;outline:none}@keyframes slideIn{0%{opacity:0;transform:translateY(10px)}to{opacity:1;transform:translateY(0)}}@keyframes bounce{0%,to{transform:translateY(0)}50%{transform:translateY(-5px)}}#chat-widget-root .scrollbar-hide{-ms-overflow-style:none;scrollbar-width:none}#chat-widget-root .scrollbar-hide::-webkit-scrollbar{display:none}#chat-widget-root .slim-scrollbar-x{scrollbar-width:thin}#chat-widget-root .slim-scrollbar-x::-webkit-scrollbar{height:3px!important}#chat-widget-root .slim-scrollbar-x::-webkit-scrollbar-track{background:transparent!important}#chat-widget-root .slim-scrollbar-x::-webkit-scrollbar-thumb{background:#d1d5db!important;border-radius:2px!important}#chat-widget-root .slim-scrollbar-x::-webkit-scrollbar-thumb:hover{background:#9ca3af!important}@media print{.chat-widget-root{display:none!important}}";
   /**
    * SSE (Server-Sent Events) parsing utilities
@@ -12898,6 +12898,237 @@
       callEndLabel: "Kết thúc"
     }
   };
+  // EV-4968 / EV-5040: the survey's thank-you, the line above a rating an agent
+  // asked for, and the header menu's End chat. Kept as its own table, like
+  // VOICE_CALL_TEXTS above, so every supported locale carries the full set.
+  const SURVEY_TEXTS = {
+    en: {
+      surveyThanks: "Thank you for your feedback!",
+      surveyRequestedNote: "Our agent has asked you to rate this conversation.",
+      endChat: "End chat"
+    },
+    ar: {
+      surveyThanks: "شكرًا لك على ملاحظاتك!",
+      surveyRequestedNote: "طلب منك موظف الدعم تقييم هذه المحادثة.",
+      endChat: "إنهاء المحادثة"
+    },
+    es: {
+      surveyThanks: "¡Gracias por tus comentarios!",
+      surveyRequestedNote: "Nuestro agente te ha pedido que valores esta conversación.",
+      endChat: "Finalizar chat"
+    },
+    be: {
+      surveyThanks: "Дзякуй за ваш водгук!",
+      surveyRequestedNote: "Наш агент папрасіў вас ацаніць гэту размову.",
+      endChat: "Завяршыць чат"
+    },
+    bs: {
+      surveyThanks: "Hvala vam na povratnim informacijama!",
+      surveyRequestedNote: "Naš agent vas je zamolio da ocijenite ovaj razgovor.",
+      endChat: "Završi chat"
+    },
+    bg: {
+      surveyThanks: "Благодарим ви за отзива!",
+      surveyRequestedNote: "Нашият агент ви помоли да оцените този разговор.",
+      endChat: "Приключи чата"
+    },
+    my: {
+      surveyThanks: "သင့်အကြံပြုချက်အတွက် ကျေးဇူးတင်ပါသည်!",
+      surveyRequestedNote: "ကျွန်ုပ်တို့၏ ကိုယ်စားလှယ်က ဤစကားဝိုင်းကို အဆင့်သတ်မှတ်ပေးရန် တောင်းဆိုထားပါသည်။",
+      endChat: "ချတ် အဆုံးသတ်ပါ"
+    },
+    ca: {
+      surveyThanks: "Gràcies pels teus comentaris!",
+      surveyRequestedNote: "El nostre agent t'ha demanat que valoris aquesta conversa.",
+      endChat: "Finalitza el xat"
+    },
+    zh: {
+      surveyThanks: "感谢您的反馈！",
+      surveyRequestedNote: "我们的客服请您为本次对话评分。",
+      endChat: "结束聊天"
+    },
+    hr: {
+      surveyThanks: "Hvala vam na povratnim informacijama!",
+      surveyRequestedNote: "Naš vas je agent zamolio da ocijenite ovaj razgovor.",
+      endChat: "Završi chat"
+    },
+    cs: {
+      surveyThanks: "Děkujeme za vaši zpětnou vazbu!",
+      surveyRequestedNote: "Náš agent vás požádal o hodnocení této konverzace.",
+      endChat: "Ukončit chat"
+    },
+    da: {
+      surveyThanks: "Tak for din feedback!",
+      surveyRequestedNote: "Vores medarbejder har bedt dig om at bedømme denne samtale.",
+      endChat: "Afslut chat"
+    },
+    nl: {
+      surveyThanks: "Bedankt voor je feedback!",
+      surveyRequestedNote: "Onze medewerker heeft je gevraagd dit gesprek te beoordelen.",
+      endChat: "Chat beëindigen"
+    },
+    et: {
+      surveyThanks: "Täname tagasiside eest!",
+      surveyRequestedNote: "Meie klienditeenindaja palus teil seda vestlust hinnata.",
+      endChat: "Lõpeta vestlus"
+    },
+    fi: {
+      surveyThanks: "Kiitos palautteestasi!",
+      surveyRequestedNote: "Asiakaspalvelijamme pyysi sinua arvioimaan tämän keskustelun.",
+      endChat: "Lopeta keskustelu"
+    },
+    fr: {
+      surveyThanks: "Merci pour vos commentaires !",
+      surveyRequestedNote: "Notre agent vous a demandé d'évaluer cette conversation.",
+      endChat: "Terminer le chat"
+    },
+    de: {
+      surveyThanks: "Vielen Dank für Ihr Feedback!",
+      surveyRequestedNote: "Unser Mitarbeiter hat Sie gebeten, dieses Gespräch zu bewerten.",
+      endChat: "Chat beenden"
+    },
+    el: {
+      surveyThanks: "Σας ευχαριστούμε για τα σχόλιά σας!",
+      surveyRequestedNote: "Ο εκπρόσωπός μας σας ζήτησε να αξιολογήσετε αυτή τη συνομιλία.",
+      endChat: "Τερματισμός συνομιλίας"
+    },
+    hi: {
+      surveyThanks: "आपकी प्रतिक्रिया के लिए धन्यवाद!",
+      surveyRequestedNote: "हमारे एजेंट ने आपसे इस बातचीत को रेट करने का अनुरोध किया है।",
+      endChat: "चैट समाप्त करें"
+    },
+    mr: {
+      surveyThanks: "आपल्या अभिप्रायाबद्दल धन्यवाद!",
+      surveyRequestedNote: "आमच्या एजंटने आपल्याला या संभाषणाला रेटिंग देण्याची विनंती केली आहे.",
+      endChat: "चॅट समाप्त करा"
+    },
+    hu: {
+      surveyThanks: "Köszönjük a visszajelzését!",
+      surveyRequestedNote: "Munkatársunk arra kérte, hogy értékelje ezt a beszélgetést.",
+      endChat: "Csevegés befejezése"
+    },
+    is: {
+      surveyThanks: "Takk fyrir endurgjöfina!",
+      surveyRequestedNote: "Þjónustufulltrúi okkar hefur beðið þig að gefa þessu samtali einkunn.",
+      endChat: "Ljúka spjalli"
+    },
+    id: {
+      surveyThanks: "Terima kasih atas masukan Anda!",
+      surveyRequestedNote: "Agen kami meminta Anda menilai percakapan ini.",
+      endChat: "Akhiri obrolan"
+    },
+    it: {
+      surveyThanks: "Grazie per il tuo feedback!",
+      surveyRequestedNote: "Il nostro operatore ti ha chiesto di valutare questa conversazione.",
+      endChat: "Termina chat"
+    },
+    ja: {
+      surveyThanks: "フィードバックをありがとうございます！",
+      surveyRequestedNote: "担当者がこの会話の評価をお願いしています。",
+      endChat: "チャットを終了"
+    },
+    ko: {
+      surveyThanks: "피드백을 주셔서 감사합니다!",
+      surveyRequestedNote: "상담원이 이 대화에 대한 평가를 요청했습니다.",
+      endChat: "채팅 종료"
+    },
+    lv: {
+      surveyThanks: "Paldies par jūsu atsauksmi!",
+      surveyRequestedNote: "Mūsu konsultants lūdza jūs novērtēt šo sarunu.",
+      endChat: "Beigt tērzēšanu"
+    },
+    lt: {
+      surveyThanks: "Dėkojame už jūsų atsiliepimą!",
+      surveyRequestedNote: "Mūsų konsultantas paprašė jūsų įvertinti šį pokalbį.",
+      endChat: "Baigti pokalbį"
+    },
+    mk: {
+      surveyThanks: "Ви благодариме за повратните информации!",
+      surveyRequestedNote: "Нашиот агент ве замоли да го оцените овој разговор.",
+      endChat: "Заврши го разговорот"
+    },
+    ms: {
+      surveyThanks: "Terima kasih atas maklum balas anda!",
+      surveyRequestedNote: "Ejen kami meminta anda menilai perbualan ini.",
+      endChat: "Tamatkan sembang"
+    },
+    no: {
+      surveyThanks: "Takk for tilbakemeldingen!",
+      surveyRequestedNote: "Vår medarbeider har bedt deg om å vurdere denne samtalen.",
+      endChat: "Avslutt chat"
+    },
+    fa: {
+      surveyThanks: "از بازخورد شما سپاسگزاریم!",
+      surveyRequestedNote: "کارشناس ما از شما خواسته است به این گفتگو امتیاز دهید.",
+      endChat: "پایان چت"
+    },
+    pl: {
+      surveyThanks: "Dziękujemy za opinię!",
+      surveyRequestedNote: "Nasz konsultant poprosił Cię o ocenę tej rozmowy.",
+      endChat: "Zakończ czat"
+    },
+    pt: {
+      surveyThanks: "Obrigado pelo seu feedback!",
+      surveyRequestedNote: "Nosso atendente pediu que você avalie esta conversa.",
+      endChat: "Encerrar chat"
+    },
+    ro: {
+      surveyThanks: "Vă mulțumim pentru feedback!",
+      surveyRequestedNote: "Agentul nostru v-a rugat să evaluați această conversație.",
+      endChat: "Încheie chatul"
+    },
+    ru: {
+      surveyThanks: "Спасибо за ваш отзыв!",
+      surveyRequestedNote: "Наш специалист попросил вас оценить этот разговор.",
+      endChat: "Завершить чат"
+    },
+    sr: {
+      surveyThanks: "Hvala vam na povratnim informacijama!",
+      surveyRequestedNote: "Naš agent vas je zamolio da ocenite ovaj razgovor.",
+      endChat: "Završi ćaskanje"
+    },
+    sk: {
+      surveyThanks: "Ďakujeme za vašu spätnú väzbu!",
+      surveyRequestedNote: "Náš agent vás požiadal o ohodnotenie tohto rozhovoru.",
+      endChat: "Ukončiť chat"
+    },
+    sl: {
+      surveyThanks: "Hvala za vaše povratne informacije!",
+      surveyRequestedNote: "Naš svetovalec vas je prosil, da ocenite ta pogovor.",
+      endChat: "Končaj klepet"
+    },
+    sv: {
+      surveyThanks: "Tack för din feedback!",
+      surveyRequestedNote: "Vår medarbetare har bett dig betygsätta det här samtalet.",
+      endChat: "Avsluta chatten"
+    },
+    th: {
+      surveyThanks: "ขอบคุณสำหรับความคิดเห็นของคุณ!",
+      surveyRequestedNote: "เจ้าหน้าที่ของเราขอให้คุณให้คะแนนการสนทนานี้",
+      endChat: "จบการแชท"
+    },
+    tr: {
+      surveyThanks: "Geri bildiriminiz için teşekkür ederiz!",
+      surveyRequestedNote: "Temsilcimiz bu görüşmeyi değerlendirmenizi istedi.",
+      endChat: "Sohbeti bitir"
+    },
+    uk: {
+      surveyThanks: "Дякуємо за ваш відгук!",
+      surveyRequestedNote: "Наш фахівець попросив вас оцінити цю розмову.",
+      endChat: "Завершити чат"
+    },
+    ur: {
+      surveyThanks: "آپ کی رائے کا شکریہ!",
+      surveyRequestedNote: "ہمارے نمائندے نے آپ سے اس گفتگو کی درجہ بندی کرنے کی درخواست کی ہے۔",
+      endChat: "چیٹ ختم کریں"
+    },
+    vi: {
+      surveyThanks: "Cảm ơn bạn đã gửi phản hồi!",
+      surveyRequestedNote: "Nhân viên của chúng tôi đã đề nghị bạn đánh giá cuộc trò chuyện này.",
+      endChat: "Kết thúc trò chuyện"
+    }
+  };
   const ONBOARDING_PLACEHOLDERS = {
     en: {
       onboardingNamePlaceholder: "Please enter your name",
@@ -13226,7 +13457,7 @@
     const normalized = normalizeLocale(locale);
     const dict = DICTIONARIES[normalized] || EN;
     const onboarding = ONBOARDING_PLACEHOLDERS[normalized];
-    return onboarding?.[key] ?? dict[key] ?? A11Y_LABELS[normalized]?.[key] ?? VOICE_CALL_TEXTS[normalized]?.[key] ?? ATTACHMENT_REJECTION_TEXTS[normalized]?.[key] ?? ONBOARDING_PLACEHOLDERS.en[key] ?? A11Y_LABELS.en[key] ?? VOICE_CALL_TEXTS.en[key] ?? ATTACHMENT_REJECTION_TEXTS.en[key] ?? EN[key] ?? key;
+    return onboarding?.[key] ?? dict[key] ?? A11Y_LABELS[normalized]?.[key] ?? VOICE_CALL_TEXTS[normalized]?.[key] ?? SURVEY_TEXTS[normalized]?.[key] ?? ATTACHMENT_REJECTION_TEXTS[normalized]?.[key] ?? ONBOARDING_PLACEHOLDERS.en[key] ?? A11Y_LABELS.en[key] ?? VOICE_CALL_TEXTS.en[key] ?? SURVEY_TEXTS.en[key] ?? ATTACHMENT_REJECTION_TEXTS.en[key] ?? EN[key] ?? key;
   }
   function createTranslator(locale) {
     const normalized = normalizeLocale(locale);
@@ -13769,6 +14000,34 @@
     return ONBOARDING_FIELD_ORDER[key] ?? 99;
   };
+  // The answers /support/onboarding stores: one per question, in field order
+  // (name, email, phone, then the rest), blanks dropped.
+  function onboardingPayload(questions, answers) {
+    const sorted = [...(Array.isArray(questions) ? questions : [])].sort((a, b) => getOnboardingFieldOrder(a?.fieldType) - getOnboardingFieldOrder(b?.fieldType));
+    const payload = {};
+    for (const q of sorted) {
+      const key = q?.fieldType || "question";
+      const value = String(answers?.[key] ?? "").trim();
+      if (value) payload[key] = value;
+    }
+    return payload;
+  }
+  // EV-5040: after a survey the same visitor starts the next chat without the
+  // onboarding form again. Returns the answers to send for that chat, or null
+  // when the visitor is not kept: no keepVisitor request, onboarding not done,
+  // or no answers in memory (they are never written to storage, so after a page
+  // reload the form asks again rather than leave the chat unidentified).
+  function carriedVisitorAnswers(opts, {
+    onboardingCompleted,
+    questions,
+    answers
+  } = {}) {
+    if (opts?.keepVisitor !== true || !onboardingCompleted) return null;
+    const payload = onboardingPayload(questions, answers);
+    return Object.keys(payload).length > 0 ? payload : null;
+  }
   const SESSION_KEY$1 = 'eshal_chat_session';
   const SESSION_MSG_KEY = 'eshal_chat_session_messages';
   // EV-4956: the ids of the messages a hand-off to the team came after (below).
@@ -14419,6 +14678,10 @@
     const [pendingUserIntent, setPendingUserIntent] = reactExports.useState(null);
     const [onboardingAnswers, setOnboardingAnswers] = reactExports.useState({});
     const pendingIntentProcessedRef = reactExports.useRef(false);
+    // EV-5040: a visitor kept across the reset after a survey:
+    // { conversationId, answers, name }. Their onboarding answers go to the new
+    // conversation with its first message (memory only, never storage).
+    const carriedVisitorRef = reactExports.useRef(null);
     // UX-M09: ref-based concurrency guard for sendMessage. The isLoading
     // state alone is not sufficient - setState is batched async, so two
@@ -15378,6 +15641,24 @@
         setInputValue("");
       }
       try {
+        // EV-5040: the visitor kept across a post-survey reset. Their
+        // onboarding answers reach the new conversation before its first
+        // message does, so the Inbox still knows who it is; and only now,
+        // so a visitor who rates and leaves opens no empty conversation.
+        const carried = carriedVisitorRef.current;
+        if (carried && carried.conversationId === bidiSessionId) {
+          carriedVisitorRef.current = null;
+          markOnboardingCompleted(organizationId, carried.name);
+          try {
+            await sendOnboardingAnswers(carried.answers, {
+              conversationId: bidiSessionId,
+              organizationId
+            }, apiBaseUrl, getAuthToken);
+          } catch (err) {
+            console.error("[onboarding] failed to save onboarding answers", err);
+          }
+        }
         // Prepare chat request
         const chatRequest = {
           message: trimmed,
@@ -15740,13 +16021,7 @@
       // /api/v1/support/onboarding writes directly - and the generated
       // "answer" was thrown away either way (see sendMessage's userName/
       // email/phone branch). A single fast upsert replaces all of that.
-      const sorted = [...questions].sort((a, b) => getOnboardingFieldOrder(a.fieldType) - getOnboardingFieldOrder(b.fieldType));
-      const payloadAnswers = {};
-      for (const q of sorted) {
-        const key = q.fieldType || "question";
-        const value = (answers[key] ?? "").trim();
-        if (value) payloadAnswers[key] = value;
-      }
+      const payloadAnswers = onboardingPayload(questions, answers);
       if (Object.keys(payloadAnswers).length > 0 && apiBaseUrl && bidiSessionId) {
         try {
           await sendOnboardingAnswers(payloadAnswers, {
@@ -17103,7 +17378,16 @@
     }, []);
     // Reset entire conversation state after CSAT / closing - mirrors preview behaviour
-    const resetConversation = reactExports.useCallback(() => {
+    const resetConversation = reactExports.useCallback(opts => {
+      // EV-5040: after a survey ({ keepVisitor: true }) the same visitor goes
+      // on: their answers are carried, not asked again. Null otherwise.
+      const carriedAnswers = carriedVisitorAnswers(opts, {
+        onboardingCompleted,
+        questions: getOnboardingQuestions(onboardingQuestions),
+        answers: onboardingAnswers
+      });
+      carriedVisitorRef.current = null;
       // Clear persisted session and prompt suggestions so the next mount starts fresh
       clearSession$2(organizationId);
       savePromptSuggestions(organizationId, []);
@@ -17140,10 +17424,13 @@
       // Reset onboarding. Clear the name too - the new session (saveSession
       // below writes a fresh record without it) will re-collect it, so the
       // re-shown welcome stays generic until the user re-onboards.
+      // EV-5040: a carried visitor keeps their answers, name and completed form.
       setOnboardingActive(false);
-      setOnboardingCompleted(false);
-      setOnboardingAnswers({});
-      setOnboardingName("");
+      if (!carriedAnswers) {
+        setOnboardingCompleted(false);
+        setOnboardingAnswers({});
+        setOnboardingName("");
+      }
       setPendingUserIntent(null);
       pendingIntentProcessedRef.current = false;
       userHasSpokenRef.current = false;
@@ -17172,27 +17459,36 @@
         })
       });
       setBidiSessionId(newSessionId);
+      // EV-5040: the new session record does not say onboarding is done until
+      // the first message sends the answers, so a reload before then asks again.
+      if (carriedAnswers) {
+        carriedVisitorRef.current = {
+          conversationId: newSessionId,
+          answers: carriedAnswers,
+          name: onboardingName
+        };
+      }
-      // Re-show the welcome message
+      // Re-show the welcome message (EV-5040: still by name for a carried visitor)
       if (welcomeMessage && welcomeMessage.trim() !== "") {
         setMessages([{
           ...createMessage({
             id: Date.now().toString(),
             role: "assistant",
-            content: welcomeMessage
+            content: carriedAnswers ? personalizedWelcome : welcomeMessage
           }),
           isWelcome: true
         }]);
       }
       // Re-trigger onboarding if enabled
-      if (onboardingEnabled) {
+      if (onboardingEnabled && !carriedAnswers) {
         const questions = getOnboardingQuestions(onboardingQuestions);
         if (questions.length > 0) {
           setOnboardingActive(true);
         }
       }
-    }, [organizationId, bidiSessionId, welcomeMessage, onboardingEnabled, onboardingQuestions, inactivityTimeoutValue, inactivityTimeoutUnit]);
+    }, [organizationId, bidiSessionId, welcomeMessage, onboardingEnabled, onboardingQuestions, inactivityTimeoutValue, inactivityTimeoutUnit, onboardingCompleted, onboardingAnswers, onboardingName, personalizedWelcome]);
     // Keep a stable ref to resetConversation so the timer effect does not need to
     // list it as a dependency (avoids spurious re-runs - and spurious updateActivity
@@ -17539,7 +17835,7 @@
    * See the LICENSE file in the root directory of this source tree.
    */
-  const __iconNode$m = [["path", {
+  const __iconNode$o = [["path", {
     d: "M2 10v3",
     key: "1fnikh"
   }], ["path", {
@@ -17558,7 +17854,7 @@
     d: "M22 10v3",
     key: "154ddg"
   }]];
-  const AudioLines = createLucideIcon("audio-lines", __iconNode$m);
+  const AudioLines = createLucideIcon("audio-lines", __iconNode$o);
   /**
    * @license lucide-react v0.575.0 - ISC
@@ -17567,11 +17863,11 @@
    * See the LICENSE file in the root directory of this source tree.
    */
-  const __iconNode$l = [["path", {
+  const __iconNode$n = [["path", {
     d: "M20 6 9 17l-5-5",
     key: "1gmf2c"
   }]];
-  const Check = createLucideIcon("check", __iconNode$l);
+  const Check = createLucideIcon("check", __iconNode$n);
   /**
    * @license lucide-react v0.575.0 - ISC
@@ -17580,11 +17876,11 @@
    * See the LICENSE file in the root directory of this source tree.
    */
-  const __iconNode$k = [["path", {
+  const __iconNode$m = [["path", {
     d: "m15 18-6-6 6-6",
     key: "1wnfg3"
   }]];
-  const ChevronLeft = createLucideIcon("chevron-left", __iconNode$k);
+  const ChevronLeft = createLucideIcon("chevron-left", __iconNode$m);
   /**
    * @license lucide-react v0.575.0 - ISC
@@ -17593,11 +17889,11 @@
    * See the LICENSE file in the root directory of this source tree.
    */
-  const __iconNode$j = [["path", {
+  const __iconNode$l = [["path", {
     d: "m9 18 6-6-6-6",
     key: "mthhwq"
   }]];
-  const ChevronRight = createLucideIcon("chevron-right", __iconNode$j);
+  const ChevronRight = createLucideIcon("chevron-right", __iconNode$l);
   /**
    * @license lucide-react v0.575.0 - ISC
@@ -17606,7 +17902,7 @@
    * See the LICENSE file in the root directory of this source tree.
    */
-  const __iconNode$i = [["circle", {
+  const __iconNode$k = [["circle", {
     cx: "12",
     cy: "12",
     r: "10",
@@ -17624,7 +17920,7 @@
     y2: "16",
     key: "4dfq90"
   }]];
-  const CircleAlert = createLucideIcon("circle-alert", __iconNode$i);
+  const CircleAlert = createLucideIcon("circle-alert", __iconNode$k);
   /**
    * @license lucide-react v0.575.0 - ISC
@@ -17633,7 +17929,25 @@
    * See the LICENSE file in the root directory of this source tree.
    */
-  const __iconNode$h = [["rect", {
+  const __iconNode$j = [["circle", {
+    cx: "12",
+    cy: "12",
+    r: "10",
+    key: "1mglay"
+  }], ["path", {
+    d: "m9 12 2 2 4-4",
+    key: "dzmm74"
+  }]];
+  const CircleCheck = createLucideIcon("circle-check", __iconNode$j);
+  /**
+   * @license lucide-react v0.575.0 - ISC
+   *
+   * This source code is licensed under the ISC license.
+   * See the LICENSE file in the root directory of this source tree.
+   */
+  const __iconNode$i = [["rect", {
     width: "14",
     height: "14",
     x: "8",
@@ -17645,7 +17959,7 @@
     d: "M4 16c-1.1 0-2-.9-2-2V4c0-1.1.9-2 2-2h10c1.1 0 2 .9 2 2",
     key: "zix9uf"
   }]];
-  const Copy = createLucideIcon("copy", __iconNode$h);
+  const Copy = createLucideIcon("copy", __iconNode$i);
   /**
    * @license lucide-react v0.575.0 - ISC
@@ -17654,7 +17968,7 @@
    * See the LICENSE file in the root directory of this source tree.
    */
-  const __iconNode$g = [["circle", {
+  const __iconNode$h = [["circle", {
     cx: "12",
     cy: "12",
     r: "1",
@@ -17670,7 +17984,7 @@
     r: "1",
     key: "1pcz8c"
   }]];
-  const Ellipsis = createLucideIcon("ellipsis", __iconNode$g);
+  const Ellipsis = createLucideIcon("ellipsis", __iconNode$h);
   /**
    * @license lucide-react v0.575.0 - ISC
@@ -17679,7 +17993,7 @@
    * See the LICENSE file in the root directory of this source tree.
    */
-  const __iconNode$f = [["path", {
+  const __iconNode$g = [["path", {
     d: "M6 22a2 2 0 0 1-2-2V4a2 2 0 0 1 2-2h8a2.4 2.4 0 0 1 1.704.706l3.588 3.588A2.4 2.4 0 0 1 20 8v12a2 2 0 0 1-2 2z",
     key: "1oefj6"
   }], ["path", {
@@ -17695,7 +18009,7 @@
     d: "M16 17H8",
     key: "z1uh3a"
   }]];
-  const FileText = createLucideIcon("file-text", __iconNode$f);
+  const FileText = createLucideIcon("file-text", __iconNode$g);
   /**
    * @license lucide-react v0.575.0 - ISC
@@ -17704,11 +18018,11 @@
    * See the LICENSE file in the root directory of this source tree.
    */
-  const __iconNode$e = [["path", {
+  const __iconNode$f = [["path", {
     d: "M21 12a9 9 0 1 1-6.219-8.56",
     key: "13zald"
   }]];
-  const LoaderCircle = createLucideIcon("loader-circle", __iconNode$e);
+  const LoaderCircle = createLucideIcon("loader-circle", __iconNode$f);
   /**
    * @license lucide-react v0.575.0 - ISC
@@ -17717,11 +18031,30 @@
    * See the LICENSE file in the root directory of this source tree.
    */
-  const __iconNode$d = [["path", {
+  const __iconNode$e = [["path", {
     d: "M2.992 16.342a2 2 0 0 1 .094 1.167l-1.065 3.29a1 1 0 0 0 1.236 1.168l3.413-.998a2 2 0 0 1 1.099.092 10 10 0 1 0-4.777-4.719",
     key: "1sd12s"
   }]];
-  const MessageCircle = createLucideIcon("message-circle", __iconNode$d);
+  const MessageCircle = createLucideIcon("message-circle", __iconNode$e);
+  /**
+   * @license lucide-react v0.575.0 - ISC
+   *
+   * This source code is licensed under the ISC license.
+   * See the LICENSE file in the root directory of this source tree.
+   */
+  const __iconNode$d = [["path", {
+    d: "M22 17a2 2 0 0 1-2 2H6.828a2 2 0 0 0-1.414.586l-2.202 2.202A.71.71 0 0 1 2 21.286V5a2 2 0 0 1 2-2h16a2 2 0 0 1 2 2z",
+    key: "18887p"
+  }], ["path", {
+    d: "m14.5 8.5-5 5",
+    key: "19tnj2"
+  }], ["path", {
+    d: "m9.5 8.5 5 5",
+    key: "1oa8ql"
+  }]];
+  const MessageSquareX = createLucideIcon("message-square-x", __iconNode$d);
   /**
    * @license lucide-react v0.575.0 - ISC
@@ -22514,6 +22847,9 @@
     officeHours = null,
     onRefreshChat,
     onCopyChat,
+    // EV-5040: End chat opens the end-of-chat survey without closing the
+    // widget. Shown only when given (the survey is on and there is a chat).
+    onEndChat,
     defaultLanguage = "en",
     // EV-4956: the team owns the conversation. The subtitle then says so, so
     // the header no longer looks exactly as it did while the AI was answering.
@@ -22771,7 +23107,26 @@
               }) : /*#__PURE__*/jsxRuntimeExports.jsx(Moon, {
                 className: "w-3.5 h-3.5 flex-shrink-0"
               }), isDark ? t("lightMode") : t("nightMode")]
-            })]
+            }), onEndChat ? /*#__PURE__*/jsxRuntimeExports.jsxs("button", {
+              role: "menuitem",
+              onClick: () => {
+                setShowMenu(false);
+                onEndChat();
+              },
+              className: `flex items-center gap-2.5 w-full px-3 py-2 text-sm leading-5 transition-colors cursor-pointer ${isDark ? "text-gray-200 hover:bg-gray-700" : "text-gray-700 hover:bg-gray-50"}`,
+              style: {
+                fontFamily: resolvedHeaderFontFamily,
+                fontSize: "14px",
+                border: "none",
+                background: "transparent",
+                appearance: "none",
+                WebkitAppearance: "none",
+                textAlign: isRtl ? "right" : "left"
+              },
+              children: [/*#__PURE__*/jsxRuntimeExports.jsx(MessageSquareX, {
+                className: "w-3.5 h-3.5 flex-shrink-0"
+              }), t("endChat")]
+            }) : null]
           })]
         }), /*#__PURE__*/jsxRuntimeExports.jsx("button", {
           type: "button",
@@ -23641,191 +23996,192 @@
     }, [containerRef, enabled, threshold, behavior, delay, ...dependencies]);
   }
-  const EMOJI_RATINGS = [{
-    value: "😡",
-    label: "😡",
-    bg: "bg-red-200"
-  }, {
-    value: "😕",
-    label: "😕",
-    bg: "bg-orange-200"
-  }, {
-    value: "😐",
-    label: "😐",
-    bg: "bg-yellow-200"
-  }, {
-    value: "😊",
-    label: "😊",
-    bg: "bg-green-200"
-  }, {
-    value: "😍",
-    label: "😍",
-    bg: "bg-pink-200"
-  }];
-  const THUMBS_RATINGS = [{
+  const normalizeCsatFormat = format => {
+    const raw = (format || "EMOJI").toString().trim().toUpperCase();
+    if (raw === "THUMBS" || raw === "THUMB") return "THUMBS";
+    if (raw === "STARS" || raw === "STAR") return "STARS";
+    if (raw === "NUMERIC" || raw === "NUMBER") return "NUMERIC";
+    return "EMOJI";
+  };
+  const SCALE = ["1", "2", "3", "4", "5"];
+  // Same faces in the same order as EV-3616 settled on.
+  const EMOJI_FACES = ["😡", "😕", "😐", "😊", "😍"];
+  const THUMBS = [{
     value: "positive",
-    label: "👍"
+    glyph: "👍",
+    labelKey: "thumbsUp"
   }, {
     value: "negative",
-    label: "👎"
-  }];
-  const NUMERIC_RATINGS = [{
-    value: "1",
-    label: "1"
-  }, {
-    value: "2",
-    label: "2"
-  }, {
-    value: "3",
-    label: "3"
-  }, {
-    value: "4",
-    label: "4"
-  }, {
-    value: "5",
-    label: "5"
-  }];
-  const STARS_RATINGS = [{
-    value: "1",
-    label: "⭐"
-  }, {
-    value: "2",
-    label: "⭐"
-  }, {
-    value: "3",
-    label: "⭐"
-  }, {
-    value: "4",
-    label: "⭐"
-  }, {
-    value: "5",
-    label: "⭐"
+    glyph: "👎",
+    labelKey: "thumbsDown"
   }];
+  const FOCUS_RING = "focus:outline-none focus-visible:ring-2 focus-visible:ring-blue-700";
+  const DISABLED = "disabled:opacity-50 disabled:cursor-not-allowed";
   const CSATWidget = ({
     format = "EMOJI",
-    prompt = "How was your experience?",
-    onRating,
-    disabled = false,
+    prompt,
+    // EV-4968: a short line above the question (why it appeared).
+    note,
+    // (rating, format, feedback) => Promise<boolean>: true once stored.
+    onSubmit,
+    // EV-4968 / EV-5040: show the thank-you instead of the form.
+    submitted = false,
+    // Renders "Back to chat" when given (the end-of-chat survey).
+    onBack,
     isDark = false,
     primaryColor = "#2563eb",
-    defaultLanguage = "en"
+    defaultLanguage = "en",
+    id = "csat"
   }) => {
     const t = reactExports.useMemo(() => createTranslator(defaultLanguage), [defaultLanguage]);
-    const [selectedRating, setSelectedRating] = reactExports.useState(null);
-    const [hoveredStar, setHoveredStar] = reactExports.useState(null);
-    const [isSubmitting, setIsSubmitting] = reactExports.useState(false);
-    const getRatings = () => {
-      switch (format) {
-        case "THUMBS":
-          return THUMBS_RATINGS;
-        case "NUMERIC":
-          return NUMERIC_RATINGS;
-        case "STARS":
-          return STARS_RATINGS;
-        case "EMOJI":
-        default:
-          return EMOJI_RATINGS;
+    const kind = normalizeCsatFormat(format);
+    const [rating, setRating] = reactExports.useState(null);
+    const [hovered, setHovered] = reactExports.useState(null);
+    const [feedback, setFeedback] = reactExports.useState("");
+    const [status, setStatus] = reactExports.useState("idle");
+    const submitting = status === "submitting";
+    const hintId = `${id}-rating-hint`;
+    const cardClass = cn("w-full rounded-3xl p-6 shadow-lg [font-family:inherit]", isDark ? "bg-gray-800 shadow-black/20" : "bg-white shadow-gray-200/80");
+    if (submitted) {
+      return /*#__PURE__*/jsxRuntimeExports.jsx("div", {
+        className: cardClass,
+        role: "status",
+        "data-testid": "csat-thanks",
+        children: /*#__PURE__*/jsxRuntimeExports.jsxs("div", {
+          className: "flex flex-col items-center gap-2 text-center",
+          children: [/*#__PURE__*/jsxRuntimeExports.jsx(CircleCheck, {
+            className: "w-8 h-8",
+            style: {
+              color: primaryColor
+            },
+            "aria-hidden": "true"
+          }), /*#__PURE__*/jsxRuntimeExports.jsx("p", {
+            className: cn("text-sm font-medium", isDark ? "text-gray-200" : "text-gray-700"),
+            children: t("surveyThanks")
+          })]
+        })
+      });
+    }
+    const handleSubmit = async () => {
+      if (!rating || submitting) return;
+      setStatus("submitting");
+      let ok = false;
+      try {
+        ok = Boolean(await onSubmit?.(rating, kind, feedback.trim()));
+      } catch {
+        ok = false;
       }
+      setStatus(ok ? "idle" : "failed");
     };
-    const handleRating = async value => {
-      if (disabled || isSubmitting) return;
-      setSelectedRating(value);
-      setIsSubmitting(true);
-      try {
-        if (onRating) {
-          onRating(value, format);
-        }
-      } finally {
-        setIsSubmitting(false);
+    const optionProps = (value, label) => ({
+      type: "button",
+      "aria-label": label,
+      "aria-pressed": rating === value,
+      onClick: () => setRating(value),
+      disabled: submitting
+    });
+    const renderScale = () => {
+      if (kind === "THUMBS") {
+        return THUMBS.map(item => /*#__PURE__*/jsxRuntimeExports.jsx("button", {
+          ...optionProps(item.value, t(item.labelKey)),
+          className: cn("w-12 h-12 rounded-xl border flex items-center justify-center text-2xl transition-all hover:scale-105 active:scale-95", FOCUS_RING, DISABLED, rating === item.value ? "ring-2 ring-blue-300 scale-110 shadow-lg" : "", isDark ? "bg-gray-700 border-gray-600 hover:bg-gray-600" : "bg-white border-gray-200 hover:bg-gray-50"),
+          children: /*#__PURE__*/jsxRuntimeExports.jsx("span", {
+            className: "drop-shadow-md",
+            "aria-hidden": "true",
+            children: item.glyph
+          })
+        }, item.value));
       }
+      if (kind === "NUMERIC") {
+        return SCALE.map(value => /*#__PURE__*/jsxRuntimeExports.jsx("button", {
+          ...optionProps(value, `${t("rate")} ${value}`),
+          className: cn("w-10 h-10 rounded-lg flex items-center justify-center text-sm font-semibold transition-all hover:scale-105 active:scale-95", FOCUS_RING, DISABLED, rating === value ? "ring-2 ring-primary/40 scale-110 shadow-md text-white" : isDark ? "bg-gray-700 border border-gray-600 text-gray-300 hover:bg-gray-600" : "bg-white border border-gray-200 text-gray-700 hover:bg-gray-50"),
+          style: rating === value ? {
+            backgroundColor: primaryColor,
+            borderColor: primaryColor
+          } : undefined,
+          children: value
+        }, value));
+      }
+      if (kind === "STARS") {
+        const lit = Number(hovered || rating || 0);
+        return SCALE.map(value => /*#__PURE__*/jsxRuntimeExports.jsx("button", {
+          ...optionProps(value, `${t("rate")} ${value}`),
+          onMouseEnter: () => setHovered(value),
+          className: cn("rounded-md transition-all duration-150 hover:scale-110 active:scale-95 bg-transparent border-0 p-0 cursor-pointer", FOCUS_RING, DISABLED),
+          children: /*#__PURE__*/jsxRuntimeExports.jsx(Star, {
+            "aria-hidden": "true",
+            className: cn("w-8 h-8 transition-colors", Number(value) <= lit ? "text-yellow-400 drop-shadow-sm" : isDark ? "text-gray-600" : "text-gray-300"),
+            fill: Number(value) <= lit ? "#FBBF24" : "none"
+          })
+        }, value));
+      }
+      return SCALE.map((value, index) => /*#__PURE__*/jsxRuntimeExports.jsx("button", {
+        ...optionProps(value, `${t("rate")} ${value}`),
+        className: cn("rounded-full w-10 h-10 flex items-center justify-center text-xl transition-all hover:scale-110 active:scale-95 bg-transparent border-0 p-0 cursor-pointer", FOCUS_RING, DISABLED, rating === value ? "ring-2 ring-blue-100 scale-125 bg-gradient-to-b from-yellow-200 to-yellow-400 shadow-md" : "grayscale-[0.3] opacity-80 hover:grayscale-0"),
+        children: /*#__PURE__*/jsxRuntimeExports.jsx("span", {
+          "aria-hidden": "true",
+          className: "drop-shadow-sm",
+          children: EMOJI_FACES[index]
+        })
+      }, value));
     };
-    const ratings = getRatings();
     return /*#__PURE__*/jsxRuntimeExports.jsxs("div", {
-      className: cn("transition-all duration-200 rounded-xl px-4", isDark ? "bg-slate-800/50" : "bg-slate-50/50"),
-      children: [/*#__PURE__*/jsxRuntimeExports.jsx("p", {
-        className: cn("text-sm font-semibold text-center mb-3", isDark ? "text-gray-300" : "text-gray-500/80"),
-        children: prompt
+      className: cardClass,
+      "data-testid": "csat-survey",
+      children: [note ? /*#__PURE__*/jsxRuntimeExports.jsx("p", {
+        "data-testid": "csat-note",
+        className: cn("text-xs text-center mb-2", isDark ? "text-gray-400" : "text-gray-500"),
+        children: note
+      }) : null, /*#__PURE__*/jsxRuntimeExports.jsx("p", {
+        className: cn("text-sm font-medium text-center mb-5", isDark ? "text-gray-300" : "text-gray-500"),
+        children: prompt || t("howWasYourExperience")
+      }), /*#__PURE__*/jsxRuntimeExports.jsx("div", {
+        className: "flex gap-2 justify-center items-center mb-5",
+        role: "group",
+        "aria-label": t("rateExperience"),
+        onMouseLeave: kind === "STARS" ? () => setHovered(null) : undefined,
+        children: renderScale()
+      }), /*#__PURE__*/jsxRuntimeExports.jsx("textarea", {
+        "aria-label": t("feedbackPlaceholder"),
+        value: feedback,
+        onChange: e => setFeedback(e.target.value.slice(0, 1000)),
+        maxLength: 1000,
+        placeholder: t("feedbackPlaceholder"),
+        rows: 4,
+        disabled: submitting,
+        className: cn("w-full rounded-xl border px-4 py-3 text-sm [font-family:inherit] resize-none outline-none transition-colors mb-5", isDark ? "bg-gray-700 border-gray-600 text-gray-100 placeholder-gray-400" : "bg-gray-50 border-gray-200 text-gray-900 placeholder-gray-400")
       }), /*#__PURE__*/jsxRuntimeExports.jsxs("div", {
-        className: "flex justify-center items-center",
-        children: [format === "EMOJI" && /*#__PURE__*/jsxRuntimeExports.jsx("div", {
-          className: "flex gap-2 justify-center items-center",
-          children: ratings.map(rating => /*#__PURE__*/jsxRuntimeExports.jsx("button", {
-            onClick: () => handleRating(rating.value),
-            disabled: disabled || isSubmitting,
-            className: cn("flex items-center justify-center text-2xl transition-transform", "bg-transparent border-0 p-0 cursor-pointer", "hover:scale-110 active:scale-95 disabled:opacity-50 disabled:cursor-not-allowed", "focus:outline-none focus:ring-0",
-            // EV-4798 (MERN-21): keyboard focus stays visible; the
-            // mouse-focus reset above is unchanged.
-            "rounded-md focus-visible:ring-2 focus-visible:ring-blue-700", selectedRating === rating.value ? "" : "opacity-80"),
-            children: /*#__PURE__*/jsxRuntimeExports.jsx("span", {
-              role: "img",
-              "aria-label": `${t("rate")} ${rating.value}`,
-              children: rating.label
-            })
-          }, rating.value))
-        }), format === "THUMBS" && /*#__PURE__*/jsxRuntimeExports.jsx("div", {
-          className: "flex gap-6 justify-center items-center",
-          role: "group",
-          "aria-label": t("rateExperience"),
-          children: ratings.map(rating => /*#__PURE__*/jsxRuntimeExports.jsx("button", {
-            "aria-label": rating.value === 1 ? t("thumbsUp") : t("thumbsDown"),
-            onClick: () => handleRating(rating.value),
-            disabled: disabled || isSubmitting,
-            className: cn("w-10 h-10 rounded-xl border flex items-center justify-center shadow-md text-2xl transition-all", "hover:scale-105 active:scale-95 disabled:opacity-50 disabled:cursor-not-allowed", "drop-shadow-md", isDark ? "bg-gray-700 border-gray-600 hover:bg-gray-600" : "bg-white border-gray-100 hover:bg-gray-50", selectedRating === rating.value && "ring-2 ring-primary/40 scale-110"),
-            style: {
-              borderColor: selectedRating === rating.value ? primaryColor : undefined
-            },
-            children: /*#__PURE__*/jsxRuntimeExports.jsx("span", {
-              className: "drop-shadow-md",
-              "aria-hidden": "true",
-              children: rating.label
-            })
-          }, rating.value))
-        }), format === "NUMERIC" && /*#__PURE__*/jsxRuntimeExports.jsx("div", {
-          className: "flex gap-2 justify-center items-center",
-          role: "group",
-          "aria-label": t("rateExperience"),
-          children: ratings.map(rating => /*#__PURE__*/jsxRuntimeExports.jsx("button", {
-            "aria-label": `${t("rate")} ${rating.value}`,
-            onClick: () => handleRating(rating.value),
-            disabled: disabled || isSubmitting,
-            className: cn("w-10 h-10 rounded-lg flex items-center justify-center text-sm font-semibold transition-all", "hover:scale-105 active:scale-95 disabled:opacity-50 disabled:cursor-not-allowed", selectedRating === rating.value ? "ring-2 ring-primary/40 scale-110 shadow-md text-white" : isDark ? "bg-gray-700 border border-gray-600 text-gray-300 hover:bg-gray-600" : "bg-white border border-gray-200 text-gray-700 hover:bg-gray-50"),
-            style: {
-              backgroundColor: selectedRating === rating.value ? primaryColor : undefined,
-              borderColor: selectedRating === rating.value ? primaryColor : undefined
-            },
-            children: rating.label
-          }, rating.value))
-        }), format === "STARS" && /*#__PURE__*/jsxRuntimeExports.jsx("div", {
-          className: "flex gap-2 justify-center items-center",
-          onMouseLeave: () => setHoveredStar(null),
-          children: ratings.map(rating => {
-            const isHovered = hoveredStar === rating.value;
-            return /*#__PURE__*/jsxRuntimeExports.jsx("button", {
-              onClick: () => handleRating(rating.value),
-              onMouseEnter: () => setHoveredStar(rating.value),
-              disabled: disabled || isSubmitting,
-              className: cn("flex items-center justify-center text-2xl", "bg-transparent border-0 p-0 cursor-pointer focus:outline-none",
-              // EV-4798 (MERN-21): visible keyboard focus.
-              "rounded-md focus-visible:ring-2 focus-visible:ring-blue-700", "disabled:opacity-50 disabled:cursor-not-allowed"),
-              style: {
-                transform: isHovered ? "scale(1.25)" : "scale(1)",
-                filter: isHovered ? "brightness(1.1) drop-shadow(0 2px 4px rgba(0,0,0,0.15))" : "none",
-                opacity: isHovered ? 1 : 0.6,
-                transition: "all 0.2s ease"
-              },
-              "aria-label": `${t("rate")} ${rating.value}`,
-              children: /*#__PURE__*/jsxRuntimeExports.jsx("span", {
-                "aria-hidden": "true",
-                children: rating.label
-              })
-            }, rating.value);
-          })
+        className: "relative group",
+        children: [/*#__PURE__*/jsxRuntimeExports.jsx("button", {
+          type: "button",
+          onClick: handleSubmit,
+          disabled: !rating || submitting,
+          "aria-describedby": !rating ? hintId : undefined,
+          className: cn("w-full py-3.5 rounded-xl text-sm font-semibold [font-family:inherit] transition-all duration-200 border-none outline-none focus:outline-none active:outline-none focus:ring-0 active:ring-0", DISABLED,
+          // EV-4798 (MERN-21): keyboard focus stays visible.
+          "focus-visible:ring-2 focus-visible:ring-blue-700", isDark ? "bg-gray-700 text-gray-100 hover:bg-gray-600" : "bg-gray-100 text-gray-700 hover:bg-gray-200"),
+          children: submitting ? t("submitting") : t("submitFeedback")
+        }), !rating && !submitting && /*#__PURE__*/jsxRuntimeExports.jsx("div", {
+          id: hintId,
+          role: "tooltip",
+          className: "absolute -top-8 left-1/2 -translate-x-1/2 whitespace-nowrap px-2 py-1 rounded-md text-xs bg-gray-800 text-white opacity-0 group-hover:opacity-100 transition-opacity pointer-events-none",
+          children: t("selectRatingFirst")
         })]
-      }), isSubmitting && /*#__PURE__*/jsxRuntimeExports.jsx("p", {
-        "aria-live": "polite",
-        className: cn("text-xs mt-3 text-center", isDark ? "text-slate-400" : "text-slate-500"),
-        children: t("submittingFeedback")
-      })]
+      }), status === "failed" && /*#__PURE__*/jsxRuntimeExports.jsx("p", {
+        role: "alert",
+        className: cn("mt-3 text-center text-sm", isDark ? "text-red-300" : "text-red-700"),
+        children: t("feedbackSendFailed")
+      }), onBack ? /*#__PURE__*/jsxRuntimeExports.jsx("div", {
+        className: "mt-3 text-center",
+        children: /*#__PURE__*/jsxRuntimeExports.jsx("button", {
+          type: "button",
+          onClick: onBack,
+          disabled: submitting,
+          className: cn("text-sm underline bg-transparent border-none [font-family:inherit] rounded-md", FOCUS_RING, DISABLED, isDark ? "text-gray-200" : "text-gray-700"),
+          children: t("backToChat")
+        })
+      }) : null]
     });
   };
@@ -24009,13 +24365,10 @@
       hour12: true
     }).replace(/am|pm/i, match => match.toUpperCase());
   };
-  const normalizeCsatFormat = format => {
-    const raw = (format || "EMOJI").toString().trim().toUpperCase();
-    if (raw === "THUMBS" || raw === "THUMB") return "THUMBS";
-    if (raw === "STARS" || raw === "STAR") return "STARS";
-    if (raw === "NUMERIC" || raw === "NUMBER") return "NUMERIC";
-    return "EMOJI";
-  };
+  // EV-4968 / EV-5040: how long the end-of-chat survey's thank-you shows before
+  // the next chat starts (and, when it opened from X, the widget closes).
+  const SURVEY_THANKS_MS = 2000;
   const ChatWindow = ({
     isOpen,
     isMinimized,
@@ -24098,7 +24451,8 @@
     // CSAT configuration
     csatEnabled = false,
     csatFormat = "EMOJI",
-    csatPrompt = "How was your experience?",
+    // EV-4968: blank means the translated default question.
+    csatPrompt = "",
     // A rating an agent asked for from the Inbox: { format, prompt } or null.
     // Shown whether or not the automatic survey (csatEnabled) is on.
     csatRequest = null,
@@ -24327,13 +24681,16 @@
       }
     });
-    // Resolve / Feedback state
+    // Resolve / Feedback state. The rating and comment live in CSATWidget.
     const [showResolveForm, setShowResolveForm] = reactExports.useState(false);
     const [isConversationResolved, setIsConversationResolved] = reactExports.useState(false);
-    const [resolveRating, setResolveRating] = reactExports.useState(0);
-    const [resolveFeedbackText, setResolveFeedbackText] = reactExports.useState("");
-    const [isSubmittingResolve, setIsSubmittingResolve] = reactExports.useState(false);
-    const [resolveSubmitFailed, setResolveSubmitFailed] = reactExports.useState(false);
+    // EV-4968 / EV-5040: which survey shows its thank-you ("inline": a rating
+    // an agent asked for; "takeover": the end-of-chat survey), the timer that
+    // then starts the next chat, and whether that also closes the widget
+    // (opened from X) or not (opened from End chat).
+    const [surveyThanks, setSurveyThanks] = reactExports.useState(null);
+    const surveyDoneTimerRef = reactExports.useRef(null);
+    const surveyClosesWidgetRef = reactExports.useRef(true);
     // EV-4826: this component stays mounted while the widget is closed
     // (it renders null), so the feedback form used to survive a close and
@@ -24342,16 +24699,15 @@
     reactExports.useEffect(() => {
       if (isOpen) return;
       setShowResolveForm(false);
-      setResolveRating(0);
-      setResolveFeedbackText("");
-      setResolveSubmitFailed(false);
     }, [isOpen]);
     reactExports.useEffect(() => {
       setShowResolveForm(false);
-      setResolveRating(0);
-      setResolveFeedbackText("");
-      setResolveSubmitFailed(false);
+      // EV-5040: a new conversation drops any thank-you and its pending timer.
+      clearTimeout(surveyDoneTimerRef.current);
+      surveyDoneTimerRef.current = null;
+      setSurveyThanks(null);
     }, [conversationId]);
+    reactExports.useEffect(() => () => clearTimeout(surveyDoneTimerRef.current), []);
     // Sync csatSubmitted from session whenever the conversation changes
     reactExports.useEffect(() => {
@@ -24503,18 +24859,21 @@
     const hasOnboardingQuestions = onboardingQuestions && onboardingQuestions.length > 0;
     const isCsatEnabled = Boolean(csatEnabled);
     const shouldHideResolveForOnboarding = onboardingEnabled && hasOnboardingQuestions && !onboardingCompleted;
-    const handleCsatRating = async (rating, format) => {
-      setCsatSubmitted(true); // optimistic UI
-      setShowCsat(false);
-      markCsatSubmitted(organizationId); // persist so page refresh doesn't re-show CSAT
+    // EV-4968: one question and one fallback for every survey trigger. A blank
+    // configured question reads the translated default on both paths.
+    const endSurveyPrompt = (csatPrompt || "").trim() || t("howWasYourExperience");
+    const requestedSurveyPrompt = (csatRequest?.prompt || "").trim() || endSurveyPrompt;
+    // EV-4968: the one POST every survey sends. Resolves true once stored.
+    const postSurvey = reactExports.useCallback(async (rating, format, feedback) => {
       try {
         const headers = {
           "Content-Type": "application/json"
         };
-        if (typeof getAuthToken === 'function') {
+        if (typeof getAuthToken === "function") {
           const token = await getAuthToken();
-          if (token) headers['Authorization'] = `Bearer ${token}`;
+          if (token) headers["Authorization"] = `Bearer ${token}`;
         }
         const response = await fetch(`${apiBaseUrl.replace(/\/$/, "")}/api/v1/support/csat`, {
           method: "POST",
@@ -24522,84 +24881,98 @@
           credentials: "include",
           body: JSON.stringify({
             conversationId,
-            rating,
+            rating: String(rating),
             ratingFormat: format,
-            conciergeId
+            conciergeId,
+            feedback: feedback || undefined
           })
         });
         if (!response.ok) {
           console.error("CSAT submission failed:", await response.text());
+          return false;
         }
-        // Session continues after CSAT submission - no reset
+        return true;
       } catch (error) {
         console.error("CSAT submission error:", error);
+        return false;
       }
-    };
-    // Handle Resolve feedback submission
-    const handleResolveSubmission = reactExports.useCallback(async () => {
-      if (!isCsatEnabled) return;
-      if (isSubmittingResolve || isConversationResolved) return;
-      if (resolveRating === 0) return;
-      setIsSubmittingResolve(true);
-      setResolveSubmitFailed(false);
-      try {
-        const headers = {
-          "Content-Type": "application/json"
-        };
-        if (typeof getAuthToken === 'function') {
-          const token = await getAuthToken();
-          if (token) headers['Authorization'] = `Bearer ${token}`;
-        }
-        const ratingFormat = normalizeCsatFormat(csatFormat);
-        const response = await fetch(`${apiBaseUrl.replace(/\/$/, "")}/api/v1/support/csat`, {
-          method: "POST",
-          headers,
-          credentials: "include",
-          body: JSON.stringify({
-            conversationId,
-            rating: String(resolveRating),
-            ratingFormat,
-            conciergeId,
-            feedback: resolveFeedbackText || undefined
-          })
+    }, [apiBaseUrl, getAuthToken, conversationId, conciergeId]);
+    // A rating an agent asked for: stored, thanked, and the chat goes on.
+    const handleRequestedSurveySubmit = reactExports.useCallback(async (rating, format, feedback) => {
+      const ok = await postSurvey(rating, format, feedback);
+      if (ok) {
+        setCsatSubmitted(true);
+        setShowCsat(false);
+        markCsatSubmitted(organizationId); // persist so page refresh doesn't re-show CSAT
+        setSurveyThanks("inline");
+      }
+      return ok;
+    }, [postSurvey, organizationId]);
+    // EV-901: after the end-of-chat survey, start over exactly as the kebab
+    // "Refresh Chat" does (same entry point, widgetFilter cleared explicitly),
+    // but keep the visitor (EV-5040) so onboarding is not asked again.
+    const finishEndSurvey = reactExports.useCallback(({
+      close
+    } = {}) => {
+      clearTimeout(surveyDoneTimerRef.current);
+      surveyDoneTimerRef.current = null;
+      setSurveyThanks(null);
+      setShowResolveForm(false);
+      if (onWidgetFilterChange) {
+        onWidgetFilterChange(null);
+      }
+      if (onRefreshChat) {
+        onRefreshChat({
+          keepVisitor: true
+        });
+      } else if (onResetConversation) {
+        onResetConversation({
+          keepVisitor: true
         });
-        if (response.ok) {
-          // EV-901: do exactly what the kebab-menu "Refresh Chat" does.
-          // We route through onRefreshChat (same entry point the kebab
-          // menu uses) instead of onResetConversation so any change to
-          // the Refresh path automatically applies here too. We ALSO
-          // explicitly clear widgetFilter via onWidgetFilterChange(null):
-          // resetConversation calls setWidgetFilter(null) internally, but
-          // doing it here too pins down a reported bug where the post-
-          // resolve render kept the previous category set (showing the
-          // top CategoryTabsBar instead of the inline topic chips).
-          setShowResolveForm(false);
-          setResolveRating(0);
-          setResolveFeedbackText("");
-          if (onWidgetFilterChange) {
-            onWidgetFilterChange(null);
-          }
-          if (onRefreshChat) {
-            onRefreshChat();
-          } else if (onResetConversation) {
-            onResetConversation();
-          }
-        } else {
-          console.error("Failed to submit resolve feedback:", await response.text());
-          setResolveSubmitFailed(true);
-        }
-      } catch (error) {
-        console.error("Error submitting resolve feedback:", error);
-        setResolveSubmitFailed(true);
-      } finally {
-        setIsSubmittingResolve(false);
       }
-    }, [isCsatEnabled, isSubmittingResolve, isConversationResolved, resolveRating, resolveFeedbackText, conversationId, getAuthToken, conciergeId, apiBaseUrl, csatFormat, onResetConversation, onRefreshChat, onWidgetFilterChange]);
+      if (close ?? surveyClosesWidgetRef.current) onClose?.();
+    }, [onWidgetFilterChange, onRefreshChat, onResetConversation, onClose]);
+    // EV-5040: the timer and the close effect call the latest finisher.
+    const finishEndSurveyRef = reactExports.useRef(finishEndSurvey);
+    finishEndSurveyRef.current = finishEndSurvey;
+    // Closing the widget during the thank-you starts the next chat now.
+    reactExports.useEffect(() => {
+      if (!isOpen && surveyDoneTimerRef.current) finishEndSurveyRef.current?.({
+        close: false
+      });
+    }, [isOpen]);
+    // EV-4968 / EV-5040: the end-of-chat survey thanks the visitor first, then
+    // starts the next chat after SURVEY_THANKS_MS.
+    const handleEndSurveySubmit = reactExports.useCallback(async (rating, format, feedback) => {
+      if (!isCsatEnabled || isConversationResolved) return false;
+      const ok = await postSurvey(rating, format, feedback);
+      if (ok) {
+        setSurveyThanks("takeover");
+        clearTimeout(surveyDoneTimerRef.current);
+        surveyDoneTimerRef.current = setTimeout(() => finishEndSurveyRef.current?.(), SURVEY_THANKS_MS);
+      }
+      return ok;
+    }, [isCsatEnabled, isConversationResolved, postSurvey]);
+    // EV-5040: End chat in the header menu opens the same survey without closing.
+    const handleEndChat = reactExports.useCallback(() => {
+      surveyClosesWidgetRef.current = false;
+      setShowResolveForm(true);
+    }, []);
     // Handle X button: first click shows form, second click closes
     const handleCloseClick = reactExports.useCallback(() => {
+      // EV-5040: X on the thank-you finishes now instead of waiting.
+      if (surveyThanks === "takeover") {
+        finishEndSurvey({
+          close: true
+        });
+        return;
+      }
       // No conversation yet (no conversationId or no user messages) → skip the
       // CSAT/resolve form entirely. Rating a never-used widget is nonsensical
       // and the underlying POST /api/v1/support/csat would fail with no
@@ -24607,7 +24980,7 @@
       if (!isCsatEnabled || !conversationId || !hasUserMessages) {
         // CSAT disabled (or no conversation to rate): closing the chat should
         // also clear out the conversation, mirroring the post-CSAT clear in
-        // handleResolveSubmission. Without this the X button only hides
+        // finishEndSurvey. Without this the X button only hides
         // the window while the old transcript persists in the session and
         // re-appears on reopen / reload. Route through onRefreshChat (same
         // entry point the kebab "Refresh Chat" uses) so any change to the
@@ -24627,18 +25000,20 @@
         setShowResolveForm(false);
         onClose?.();
       } else if (!isConversationResolved) {
+        surveyClosesWidgetRef.current = true;
         setShowResolveForm(true);
       } else {
         onClose?.();
       }
-    }, [isCsatEnabled, conversationId, hasUserMessages, showResolveForm, isConversationResolved, onClose, onWidgetFilterChange, onRefreshChat, onResetConversation]);
+    }, [surveyThanks, finishEndSurvey, isCsatEnabled, conversationId, hasUserMessages, showResolveForm, isConversationResolved, onClose, onWidgetFilterChange, onRefreshChat, onResetConversation]);
+    // EV-5040: End chat shows only when there is a chat for the survey to rate.
+    const canEndChat = isCsatEnabled && Boolean(conversationId) && hasUserMessages && !showResolveForm && !isConversationResolved && !isVoiceSessionActive && !shouldHideResolveForOnboarding;
     reactExports.useEffect(() => {
       if (isCsatEnabled) return;
       if (showResolveForm) setShowResolveForm(false);
       if (isConversationResolved) setIsConversationResolved(false);
-      if (resolveRating !== 0) setResolveRating(0);
-      if (resolveFeedbackText) setResolveFeedbackText("");
-    }, [isCsatEnabled, showResolveForm, isConversationResolved, resolveRating, resolveFeedbackText]);
+    }, [isCsatEnabled, showResolveForm, isConversationResolved]);
     const latestPromptSuggestions = reactExports.useMemo(() => {
       if (!messages || !Array.isArray(messages)) return [];
       // Reflect the LATEST assistant message's prompts ONLY - do NOT walk back
@@ -24698,148 +25073,20 @@
       };
     }, [showCsat, csatEnabled, csatSubmitted]);
-    // Render the dynamic rating input based on csatFormat
-    const renderRatingInput = () => {
-      const format = normalizeCsatFormat(csatFormat);
-      if (format === "STARS") {
-        return /*#__PURE__*/jsxRuntimeExports.jsx("div", {
-          className: "flex justify-center gap-2 mb-5",
-          role: "group",
-          "aria-label": t("rateExperience"),
-          children: [1, 2, 3, 4, 5].map(star => /*#__PURE__*/jsxRuntimeExports.jsx("button", {
-            "aria-label": `${t("rate")} ${star}`,
-            onClick: () => setResolveRating(star),
-            className: "transition-all duration-150 hover:scale-110 active:scale-95 bg-transparent border-0 p-0 cursor-pointer",
-            disabled: isSubmittingResolve,
-            children: /*#__PURE__*/jsxRuntimeExports.jsx(Star, {
-              className: cn("w-8 h-8 transition-colors", star <= resolveRating ? "text-yellow-400 drop-shadow-sm" : isDark ? "text-gray-600" : "text-gray-300"),
-              fill: star <= resolveRating ? "#FBBF24" : "none"
-            })
-          }, star))
-        });
-      }
-      if (format === "THUMBS") {
-        return /*#__PURE__*/jsxRuntimeExports.jsx("div", {
-          className: "flex gap-4 justify-center mb-5",
-          role: "group",
-          "aria-label": t("rateExperience"),
-          children: [{
-            value: "positive",
-            emoji: "👍"
-          }, {
-            value: "negative",
-            emoji: "👎"
-          }].map(item => /*#__PURE__*/jsxRuntimeExports.jsx("button", {
-            "aria-label": item.value === "positive" ? t("thumbsUp") : t("thumbsDown"),
-            onClick: () => setResolveRating(item.value),
-            disabled: isSubmittingResolve,
-            className: cn("w-12 h-12 rounded-xl border flex items-center justify-center text-2xl transition-all hover:scale-105 active:scale-95", resolveRating === item.value ? "ring-2 ring-blue-300 scale-110 shadow-lg" : "", isDark ? "bg-gray-700 border-gray-600 hover:bg-gray-600" : "bg-white border-gray-200 hover:bg-gray-50"),
-            children: /*#__PURE__*/jsxRuntimeExports.jsx("span", {
-              className: "drop-shadow-md",
-              children: item.emoji
-            })
-          }, item.value))
-        });
-      }
-      // Default: Emoji format. Same faces as CSATWidget's EMOJI_RATINGS.
-      // The two ladders had drifted (this one showed 😐 at position 2 and 🙂/😀
-      // at 3/4), so the same face meant a different value depending on which
-      // surface asked (EV-3616). This form posts the NUMBER, so the glyphs are
-      // presentation only; keep them identical to CSATWidget's.
-      const emojis = [{
-        value: 1,
-        emoji: "😡"
-      }, {
-        value: 2,
-        emoji: "😕"
-      }, {
-        value: 3,
-        emoji: "😐"
-      }, {
-        value: 4,
-        emoji: "😊"
-      }, {
-        value: 5,
-        emoji: "😍"
-      }];
-      return /*#__PURE__*/jsxRuntimeExports.jsx("div", {
-        className: "flex gap-2 justify-center items-center mb-5",
-        role: "group",
-        "aria-label": t("rateExperience"),
-        children: emojis.map(item => /*#__PURE__*/jsxRuntimeExports.jsx("button", {
-          "aria-label": `${t("rate")} ${item.value}`,
-          onClick: () => setResolveRating(item.value),
-          disabled: isSubmittingResolve,
-          className: cn("rounded-full w-10 h-10 flex items-center justify-center text-xl transition-all hover:scale-110 active:scale-95 bg-transparent border-0 p-0 cursor-pointer", resolveRating === item.value ? "ring-2 ring-blue-100 scale-125 bg-gradient-to-b from-yellow-200 to-yellow-400 shadow-md" : "grayscale-[0.3] opacity-80 hover:grayscale-0"),
-          children: /*#__PURE__*/jsxRuntimeExports.jsx("span", {
-            role: "img",
-            "aria-label": `${t("rate")} ${item.value}`,
-            className: "drop-shadow-sm filter",
-            children: item.emoji
-          })
-        }, item.value))
-      });
-    };
-    // Render the feedback form. All three text surfaces (title, textarea,
-    // submit button) share the same font-family + font-size, sourced from the
-    // user message bubble tokens. Tailwind's text-sm utility is dropped so the
-    // inline fontSize is the only size driver - otherwise browsers were
-    // rendering form elements (button, textarea) with their own defaults
-    // (e.g. serif on some platforms when Inter wasn't loaded yet).
+    // EV-4968: the end-of-chat survey (X or End chat) is the same card as a
+    // rating an agent asked for; it takes over the content area.
     const renderFeedbackForm = () => /*#__PURE__*/jsxRuntimeExports.jsx("div", {
       className: "animate-in slide-in-from-top-4 fade-in duration-300 mt-4 mx-2",
-      children: /*#__PURE__*/jsxRuntimeExports.jsxs("div", {
-        className: cn("w-full rounded-3xl p-6 shadow-lg", isDark ? "bg-gray-800 shadow-black/20" : "bg-white shadow-gray-200/80"),
-        children: [/*#__PURE__*/jsxRuntimeExports.jsx("p", {
-          className: cn("text-sm font-medium text-center mb-5 [font-family:inherit]", isDark ? "text-gray-300" : "text-gray-500"),
-          children: csatPrompt || t("feedbackPrompt")
-        }), renderRatingInput(), /*#__PURE__*/jsxRuntimeExports.jsx("textarea", {
-          "aria-label": t("feedbackPlaceholder"),
-          value: resolveFeedbackText,
-          onChange: e => {
-            if (e.target.value.length <= 1000) {
-              setResolveFeedbackText(e.target.value);
-            }
-          },
-          maxLength: 1000,
-          placeholder: t("feedbackPlaceholder"),
-          rows: 4,
-          disabled: isSubmittingResolve,
-          className: cn("w-full rounded-xl border px-4 py-3 text-sm [font-family:inherit] resize-none outline-none transition-colors mb-5", isDark ? "bg-gray-700 border-gray-600 text-gray-100 placeholder-gray-400" : "bg-gray-50 border-gray-200 text-gray-900 placeholder-gray-400")
-        }), /*#__PURE__*/jsxRuntimeExports.jsxs("div", {
-          className: "relative group",
-          children: [/*#__PURE__*/jsxRuntimeExports.jsx("button", {
-            onClick: handleResolveSubmission,
-            disabled: resolveRating === 0 || isSubmittingResolve,
-            "aria-describedby": resolveRating === 0 ? "resolve-rating-hint" : undefined,
-            className: cn("w-full py-3.5 rounded-xl text-sm font-semibold [font-family:inherit] transition-all duration-200 border-none outline-none focus:outline-none active:outline-none focus:ring-0 active:ring-0", "disabled:opacity-50 disabled:cursor-not-allowed",
-            // EV-4798 (MERN-21): keyboard focus stays visible.
-            "focus-visible:ring-2 focus-visible:ring-blue-700", isDark ? "bg-gray-700 text-gray-100 hover:bg-gray-600" : "bg-gray-100 text-gray-700 hover:bg-gray-200"),
-            children: isSubmittingResolve ? t("submitting") : t("submitFeedback")
-          }), resolveRating === 0 && !isSubmittingResolve && /*#__PURE__*/jsxRuntimeExports.jsx("div", {
-            id: "resolve-rating-hint",
-            role: "tooltip",
-            className: "absolute -top-8 left-1/2 -translate-x-1/2 whitespace-nowrap px-2 py-1 rounded-md text-xs bg-gray-800 text-white opacity-0 group-hover:opacity-100 transition-opacity pointer-events-none",
-            children: t("selectRatingFirst")
-          })]
-        }), resolveSubmitFailed && !isSubmittingResolve && /*#__PURE__*/jsxRuntimeExports.jsxs("div", {
-          role: "alert",
-          className: "mt-3 text-center text-sm",
-          children: [/*#__PURE__*/jsxRuntimeExports.jsx("p", {
-            className: isDark ? "text-red-300" : "text-red-700",
-            children: t("feedbackSendFailed")
-          }), /*#__PURE__*/jsxRuntimeExports.jsx("button", {
-            type: "button",
-            onClick: () => {
-              setShowResolveForm(false);
-              setResolveSubmitFailed(false);
-            },
-            className: cn("mt-1 underline bg-transparent border-none [font-family:inherit] focus-visible:ring-2 focus-visible:ring-blue-700", isDark ? "text-gray-200" : "text-gray-700"),
-            children: t("backToChat")
-          })]
-        })]
+      children: /*#__PURE__*/jsxRuntimeExports.jsx(CSATWidget, {
+        id: "csat-end",
+        format: normalizeCsatFormat(csatFormat),
+        prompt: endSurveyPrompt,
+        onSubmit: handleEndSurveySubmit,
+        submitted: surveyThanks === "takeover",
+        onBack: () => setShowResolveForm(false),
+        isDark: isDark,
+        primaryColor: primaryColor,
+        defaultLanguage: defaultLanguage
       })
     });
     if (!isOpen) {
@@ -24915,6 +25162,7 @@
             officeHours: officeHours,
             onRefreshChat: onRefreshChat,
             onCopyChat: onCopyChat,
+            onEndChat: canEndChat ? handleEndChat : undefined,
             defaultLanguage: defaultLanguage,
             isHandedOff: isHandedOff
           }), !isMinimized && filterEnabled && !showInlineFilter && !(showResolveForm && !isConversationResolved) && !(onboardingActive && !onboardingCompleted) && /*#__PURE__*/jsxRuntimeExports.jsx(CategoryTabsBar, {
@@ -25026,14 +25274,16 @@
                     regionLabel: t("categoryFilter")
                   }) : null,
                   quickQuestionsHeadingLabel: filterEnabled ? t("quickQuestionsHeadingLabel") : undefined
-                }), (showCsat && csatEnabled || csatRequest) && !csatSubmitted && /*#__PURE__*/jsxRuntimeExports.jsx("div", {
-                  className: "",
+                }), ((showCsat && csatEnabled || csatRequest) && !csatSubmitted || surveyThanks === "inline") && /*#__PURE__*/jsxRuntimeExports.jsx("div", {
+                  className: "mx-2",
                   "data-testid": "widget-csat-card",
                   children: /*#__PURE__*/jsxRuntimeExports.jsx(CSATWidget, {
+                    id: "csat-requested",
                     format: normalizeCsatFormat(csatRequest?.format || csatFormat),
-                    prompt: csatRequest?.prompt || csatPrompt || t("howWasYourExperience"),
-                    onRating: handleCsatRating,
-                    disabled: false,
+                    prompt: requestedSurveyPrompt,
+                    note: csatRequest ? t("surveyRequestedNote") : undefined,
+                    onSubmit: handleRequestedSurveySubmit,
+                    submitted: surveyThanks === "inline",
                     isDark: isDark,
                     primaryColor: primaryColor,
                     defaultLanguage: defaultLanguage
@@ -25424,7 +25674,7 @@
    * value by its own test (that constant sat at 0.1.113 while this package was
    * at 0.2.2 precisely because nothing enforced it - EV-2431).
    */
-  const WIDGET_VERSION = '0.2.53';
+  const WIDGET_VERSION = '0.2.54';
   /**
    * API utility functions
@@ -25745,7 +25995,9 @@
         userMessageBubbleFontSize: userMessageBubbleFontSize ?? typography.userMessageBubbleFontSize ?? fontSize ?? "14px",
         csatEnabled: csat.enabled ?? false,
         csatFormat: csat.format ?? "EMOJI",
-        csatPrompt: csat.prompt ?? "How was your experience?",
+        // EV-4968: no English literal here; ChatWindow falls back to the
+        // translated default question on every survey path.
+        csatPrompt: csat.prompt ?? "",
         // EV-3229: csat triggerType/idleTimeoutMins/followUpEnabled/
         // followUpPrompt removed - they were plumbed to the prop boundary and
         // never consulted; every deployment behaved as ON_END with no
@@ -25952,10 +26204,14 @@
       })();
     }, [conversationId, apiBaseUrl, getAuthToken, updateMessageFeedback]);
-    // Refresh chat handler - reset conversation
-    const handleRefreshChat = reactExports.useCallback(() => {
+    // Refresh chat handler - reset conversation. EV-5040: the reset after a
+    // survey passes { keepVisitor: true }; the header's Refresh Chat passes
+    // nothing and starts fully over.
+    const handleRefreshChat = reactExports.useCallback(opts => {
       if (resetConversation) {
-        resetConversation();
+        resetConversation(opts?.keepVisitor === true ? {
+          keepVisitor: true
+        } : undefined);
       }
     }, [resetConversation]);