@eshal-bot/chat-widget 0.2.42 → 0.2.44

This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
@@ -7803,7 +7803,7 @@
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  m$1.hydrateRoot;
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  }
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- var css_248z$1 = "*,:after,:before{--tw-border-spacing-x:0;--tw-border-spacing-y:0;--tw-translate-x:0;--tw-translate-y:0;--tw-rotate:0;--tw-skew-x:0;--tw-skew-y:0;--tw-scale-x:1;--tw-scale-y:1;--tw-pan-x: ;--tw-pan-y: ;--tw-pinch-zoom: ;--tw-scroll-snap-strictness:proximity;--tw-gradient-from-position: ;--tw-gradient-via-position: ;--tw-gradient-to-position: ;--tw-ordinal: ;--tw-slashed-zero: ;--tw-numeric-figure: ;--tw-numeric-spacing: ;--tw-numeric-fraction: ;--tw-ring-inset: ;--tw-ring-offset-width:0px;--tw-ring-offset-color:#fff;--tw-ring-color:rgba(59,130,246,.5);--tw-ring-offset-shadow:0 0 #0000;--tw-ring-shadow:0 0 #0000;--tw-shadow:0 0 #0000;--tw-shadow-colored:0 0 #0000;--tw-blur: ;--tw-brightness: ;--tw-contrast: ;--tw-grayscale: ;--tw-hue-rotate: ;--tw-invert: ;--tw-saturate: ;--tw-sepia: ;--tw-drop-shadow: ;--tw-backdrop-blur: ;--tw-backdrop-brightness: ;--tw-backdrop-contrast: ;--tw-backdrop-grayscale: ;--tw-backdrop-hue-rotate: ;--tw-backdrop-invert: ;--tw-backdrop-opacity: ;--tw-backdrop-saturate: ;--tw-backdrop-sepia: ;--tw-contain-size: ;--tw-contain-layout: ;--tw-contain-paint: ;--tw-contain-style: }::backdrop{--tw-border-spacing-x:0;--tw-border-spacing-y:0;--tw-translate-x:0;--tw-translate-y:0;--tw-rotate:0;--tw-skew-x:0;--tw-skew-y:0;--tw-scale-x:1;--tw-scale-y:1;--tw-pan-x: ;--tw-pan-y: ;--tw-pinch-zoom: ;--tw-scroll-snap-strictness:proximity;--tw-gradient-from-position: ;--tw-gradient-via-position: ;--tw-gradient-to-position: ;--tw-ordinal: ;--tw-slashed-zero: ;--tw-numeric-figure: ;--tw-numeric-spacing: ;--tw-numeric-fraction: ;--tw-ring-inset: ;--tw-ring-offset-width:0px;--tw-ring-offset-color:#fff;--tw-ring-color:rgba(59,130,246,.5);--tw-ring-offset-shadow:0 0 #0000;--tw-ring-shadow:0 0 #0000;--tw-shadow:0 0 #0000;--tw-shadow-colored:0 0 #0000;--tw-blur: ;--tw-brightness: ;--tw-contrast: ;--tw-grayscale: ;--tw-hue-rotate: ;--tw-invert: ;--tw-saturate: ;--tw-sepia: ;--tw-drop-shadow: ;--tw-backdrop-blur: ;--tw-backdrop-brightness: ;--tw-backdrop-contrast: ;--tw-backdrop-grayscale: ;--tw-backdrop-hue-rotate: ;--tw-backdrop-invert: ;--tw-backdrop-opacity: ;--tw-backdrop-saturate: ;--tw-backdrop-sepia: ;--tw-contain-size: ;--tw-contain-layout: ;--tw-contain-paint: ;--tw-contain-style: }.chat-widget-root{--cw-primary:#1d4ed8;--cw-primary-hover:#1e40af;--cw-status-success:160 84% 39%;--cw-status-success-bg:152 81% 96%;--cw-status-warning:35 100% 50%;--cw-status-warning-bg:34 100% 95%;--cw-status-error:350 89% 60%;--cw-status-error-bg:356 100% 97%;--cw-status-info:199 89% 48%;--cw-status-info-bg:204 100% 97%;-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale;font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Oxygen,Ubuntu,Cantarell,Fira Sans,Droid Sans,Helvetica Neue,sans-serif}.chat-widget-root.dark{--cw-status-success:158 64% 52%;--cw-status-success-bg:152 36% 14%;--cw-status-warning:38 92% 60%;--cw-status-warning-bg:36 33% 14%;--cw-status-error:350 89% 65%;--cw-status-error-bg:356 33% 16%;--cw-status-info:199 89% 58%;--cw-status-info-bg:204 33% 14%}.\\!container{width:100%!important}.container{width:100%}@media (min-width:640px){.\\!container{max-width:640px!important}.container{max-width:640px}}@media (min-width:768px){.\\!container{max-width:768px!important}.container{max-width:768px}}@media (min-width:1024px){.\\!container{max-width:1024px!important}.container{max-width:1024px}}@media (min-width:1280px){.\\!container{max-width:1280px!important}.container{max-width:1280px}}@media (min-width:1536px){.\\!container{max-width:1536px!important}.container{max-width:1536px}}#chat-widget-root .chat-widget-root *{box-sizing:border-box;margin:0;padding:0}#chat-widget-root .chat-messages::-webkit-scrollbar{width:6px}#chat-widget-root .chat-messages::-webkit-scrollbar-track{background:transparent}#chat-widget-root .chat-messages::-webkit-scrollbar-thumb{background:rgba(156,163,175,.5);border-radius:10px}#chat-widget-root .chat-messages::-webkit-scrollbar-thumb:hover{background:rgba(156,163,175,.7)}#chat-widget-root .dark .chat-messages::-webkit-scrollbar-thumb{background:rgba(75,85,99,.5)}#chat-widget-root .dark .chat-messages::-webkit-scrollbar-thumb:hover{background:rgba(75,85,99,.7)}#chat-widget-root .sr-only{clip:rect(0,0,0,0);border-width:0;height:1px;margin:-1px;overflow:hidden;padding:0;position:absolute;white-space:nowrap;width:1px}#chat-widget-root .pointer-events-none{pointer-events:none}#chat-widget-root .visible{visibility:visible}#chat-widget-root .invisible{visibility:hidden}#chat-widget-root .collapse{visibility:collapse}#chat-widget-root .static{position:static}#chat-widget-root .fixed{position:fixed}#chat-widget-root .absolute{position:absolute}#chat-widget-root .relative{position:relative}#chat-widget-root .sticky{position:sticky}#chat-widget-root .inset-0{inset:0}#chat-widget-root .-top-8{top:-2rem}#chat-widget-root .bottom-0{bottom:0}#chat-widget-root .bottom-5{bottom:1.25rem}#chat-widget-root .bottom-full{bottom:100%}#chat-widget-root .left-0{left:0}#chat-widget-root .left-1\\/2{left:50%}#chat-widget-root .left-5{left:1.25rem}#chat-widget-root .right-0{right:0}#chat-widget-root .right-5{right:1.25rem}#chat-widget-root .top-0{top:0}#chat-widget-root .top-1\\/2{top:50%}#chat-widget-root .top-5{top:1.25rem}#chat-widget-root .top-full{top:100%}#chat-widget-root .isolate{isolation:isolate}#chat-widget-root .z-10{z-index:10}#chat-widget-root .z-50{z-index:50}#chat-widget-root .z-\\[60\\]{z-index:60}#chat-widget-root .z-\\[70\\]{z-index:70}#chat-widget-root .z-\\[71\\]{z-index:71}#chat-widget-root .z-\\[999999\\]{z-index:999999}#chat-widget-root .z-\\[9999\\]{z-index:9999}#chat-widget-root .m-0{margin:0}#chat-widget-root .mx-2{margin-left:.5rem;margin-right:.5rem}#chat-widget-root .mx-3{margin-left:.75rem;margin-right:.75rem}#chat-widget-root .my-3{margin-bottom:.75rem;margin-top:.75rem}#chat-widget-root .my-4{margin-bottom:1rem;margin-top:1rem}#chat-widget-root .-mb-px{margin-bottom:-1px}#chat-widget-root .mb-1{margin-bottom:.25rem}#chat-widget-root .mb-1\\.5{margin-bottom:.375rem}#chat-widget-root .mb-2{margin-bottom:.5rem}#chat-widget-root .mb-3{margin-bottom:.75rem}#chat-widget-root .mb-4{margin-bottom:1rem}#chat-widget-root .mb-5{margin-bottom:1.25rem}#chat-widget-root .ml-1{margin-left:.25rem}#chat-widget-root .ms-0\\.5{margin-inline-start:.125rem}#chat-widget-root .mt-0\\.5{margin-top:.125rem}#chat-widget-root .mt-1{margin-top:.25rem}#chat-widget-root .mt-1\\.5{margin-top:.375rem}#chat-widget-root .mt-2{margin-top:.5rem}#chat-widget-root .mt-3{margin-top:.75rem}#chat-widget-root .mt-4{margin-top:1rem}#chat-widget-root .block{display:block}#chat-widget-root .inline-block{display:inline-block}#chat-widget-root .inline{display:inline}#chat-widget-root .flex{display:flex}#chat-widget-root .inline-flex{display:inline-flex}#chat-widget-root .table{display:table}#chat-widget-root .grid{display:grid}#chat-widget-root .hidden{display:none}#chat-widget-root .h-1\\.5{height:.375rem}#chat-widget-root .h-10{height:2.5rem}#chat-widget-root .h-11{height:2.75rem}#chat-widget-root .h-12{height:3rem}#chat-widget-root .h-16{height:4rem}#chat-widget-root .h-2{height:.5rem}#chat-widget-root .h-3{height:.75rem}#chat-widget-root .h-3\\.5{height:.875rem}#chat-widget-root .h-4{height:1rem}#chat-widget-root .h-5{height:1.25rem}#chat-widget-root .h-6{height:1.5rem}#chat-widget-root .h-7{height:1.75rem}#chat-widget-root .h-8{height:2rem}#chat-widget-root .h-\\[650px\\]{height:650px}#chat-widget-root .h-auto{height:auto}#chat-widget-root .h-full{height:100%}#chat-widget-root .h-px{height:1px}#chat-widget-root .max-h-\\[85vh\\]{max-height:85vh}#chat-widget-root .min-h-0{min-height:0}#chat-widget-root .min-h-\\[48px\\]{min-height:48px}#chat-widget-root .w-1\\.5{width:.375rem}#chat-widget-root .w-10{width:2.5rem}#chat-widget-root .w-11{width:2.75rem}#chat-widget-root 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.scale-95{--tw-scale-x:.95;--tw-scale-y:.95}#chat-widget-root .transform{transform:translate(var(--tw-translate-x),var(--tw-translate-y)) rotate(var(--tw-rotate)) skewX(var(--tw-skew-x)) skewY(var(--tw-skew-y)) scaleX(var(--tw-scale-x)) scaleY(var(--tw-scale-y))}@keyframes bounce{0%,to{animation-timing-function:cubic-bezier(.8,0,1,1);transform:translateY(-25%)}50%{animation-timing-function:cubic-bezier(0,0,.2,1);transform:none}}#chat-widget-root .animate-bounce{animation:bounce 1s infinite}@keyframes pulse{50%{opacity:.5}}#chat-widget-root .animate-pulse{animation:pulse 2s cubic-bezier(.4,0,.6,1) infinite}@keyframes spin{to{transform:rotate(1turn)}}#chat-widget-root .animate-spin{animation:spin 1s linear infinite}#chat-widget-root .cursor-ew-resize{cursor:ew-resize}#chat-widget-root .cursor-nesw-resize{cursor:nesw-resize}#chat-widget-root .cursor-not-allowed{cursor:not-allowed}#chat-widget-root .cursor-ns-resize{cursor:ns-resize}#chat-widget-root 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.gap-0\\.5{gap:.125rem}#chat-widget-root .gap-1{gap:.25rem}#chat-widget-root .gap-1\\.5{gap:.375rem}#chat-widget-root .gap-2{gap:.5rem}#chat-widget-root .gap-2\\.5{gap:.625rem}#chat-widget-root .gap-3{gap:.75rem}#chat-widget-root .gap-4{gap:1rem}#chat-widget-root .gap-6{gap:1.5rem}#chat-widget-root :is(.space-y-2>:not([hidden])~:not([hidden])){--tw-space-y-reverse:0;margin-bottom:calc(.5rem*var(--tw-space-y-reverse));margin-top:calc(.5rem*(1 - var(--tw-space-y-reverse)))}#chat-widget-root :is(.space-y-4>:not([hidden])~:not([hidden])){--tw-space-y-reverse:0;margin-bottom:calc(1rem*var(--tw-space-y-reverse));margin-top:calc(1rem*(1 - var(--tw-space-y-reverse)))}#chat-widget-root .overflow-hidden{overflow:hidden}#chat-widget-root .overflow-visible{overflow:visible}#chat-widget-root .overflow-x-auto{overflow-x:auto}#chat-widget-root .overflow-y-auto{overflow-y:auto}#chat-widget-root .truncate{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}#chat-widget-root .whitespace-nowrap{white-space:nowrap}#chat-widget-root .whitespace-pre-wrap{white-space:pre-wrap}#chat-widget-root .break-words{overflow-wrap:break-word}#chat-widget-root .break-all{word-break:break-all}#chat-widget-root .rounded{border-radius:.25rem}#chat-widget-root .rounded-2xl{border-radius:1rem}#chat-widget-root .rounded-3xl{border-radius:1.5rem}#chat-widget-root .rounded-full{border-radius:9999px}#chat-widget-root .rounded-lg{border-radius:.5rem}#chat-widget-root .rounded-md{border-radius:.375rem}#chat-widget-root .rounded-xl{border-radius:.75rem}#chat-widget-root .rounded-t-2xl{border-top-left-radius:1rem;border-top-right-radius:1rem}#chat-widget-root .rounded-tl-sm{border-top-left-radius:.125rem}#chat-widget-root .rounded-tr-sm{border-top-right-radius:.125rem}#chat-widget-root .border{border-width:1px}#chat-widget-root .border-0{border-width:0}#chat-widget-root .border-b{border-bottom-width:1px}#chat-widget-root .border-l-4{border-left-width:4px}#chat-widget-root .border-t{border-top-width:1px}#chat-widget-root .border-t-2{border-top-width:2px}#chat-widget-root .border-dotted{border-style:dotted}#chat-widget-root .border-none{border-style:none}#chat-widget-root .\\!border-status-error{border-color:hsl(var(--cw-status-error))!important}#chat-widget-root .border-amber-200{--tw-border-opacity:1;border-color:rgb(253 230 138/var(--tw-border-opacity,1))}#chat-widget-root .border-amber-700\\/50{border-color:rgba(180,83,9,.5)}#chat-widget-root .border-blue-200{--tw-border-opacity:1;border-color:rgb(191 219 254/var(--tw-border-opacity,1))}#chat-widget-root .border-blue-700\\/50{border-color:rgba(29,78,216,.5)}#chat-widget-root .border-gray-100{--tw-border-opacity:1;border-color:rgb(243 244 246/var(--tw-border-opacity,1))}#chat-widget-root .border-gray-200{--tw-border-opacity:1;border-color:rgb(229 231 235/var(--tw-border-opacity,1))}#chat-widget-root .border-gray-200\\/60{border-color:rgba(229,231,235,.6)}#chat-widget-root 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7806
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.ring-2{box-shadow:var(--tw-ring-offset-shadow),var(--tw-ring-shadow),var(--tw-shadow,0 0 #0000)}#chat-widget-root .ring-2{--tw-ring-offset-shadow:var(--tw-ring-inset) 0 0 0 var(--tw-ring-offset-width) var(--tw-ring-offset-color);--tw-ring-shadow:var(--tw-ring-inset) 0 0 0 calc(2px + var(--tw-ring-offset-width)) var(--tw-ring-color)}#chat-widget-root .ring-blue-100{--tw-ring-opacity:1;--tw-ring-color:rgb(219 234 254/var(--tw-ring-opacity,1))}#chat-widget-root .ring-blue-300{--tw-ring-opacity:1;--tw-ring-color:rgb(147 197 253/var(--tw-ring-opacity,1))}#chat-widget-root .ring-white{--tw-ring-opacity:1;--tw-ring-color:rgb(255 255 255/var(--tw-ring-opacity,1))}#chat-widget-root .blur{--tw-blur:blur(8px)}#chat-widget-root .blur,#chat-widget-root .drop-shadow{filter:var(--tw-blur) var(--tw-brightness) var(--tw-contrast) var(--tw-grayscale) var(--tw-hue-rotate) var(--tw-invert) var(--tw-saturate) var(--tw-sepia) var(--tw-drop-shadow)}#chat-widget-root .drop-shadow{--tw-drop-shadow:drop-shadow(0 1px 2px rgba(0,0,0,.1)) drop-shadow(0 1px 1px rgba(0,0,0,.06))}#chat-widget-root .drop-shadow-md{--tw-drop-shadow:drop-shadow(0 4px 3px rgba(0,0,0,.07)) drop-shadow(0 2px 2px rgba(0,0,0,.06))}#chat-widget-root .drop-shadow-md,#chat-widget-root .drop-shadow-sm{filter:var(--tw-blur) var(--tw-brightness) var(--tw-contrast) var(--tw-grayscale) var(--tw-hue-rotate) var(--tw-invert) var(--tw-saturate) var(--tw-sepia) var(--tw-drop-shadow)}#chat-widget-root .drop-shadow-sm{--tw-drop-shadow:drop-shadow(0 1px 1px rgba(0,0,0,.05))}#chat-widget-root .grayscale-\\[0\\.3\\]{--tw-grayscale:grayscale(0.3)}#chat-widget-root .filter,#chat-widget-root .grayscale-\\[0\\.3\\]{filter:var(--tw-blur) var(--tw-brightness) var(--tw-contrast) var(--tw-grayscale) var(--tw-hue-rotate) var(--tw-invert) var(--tw-saturate) var(--tw-sepia) var(--tw-drop-shadow)}#chat-widget-root .backdrop-blur-sm{--tw-backdrop-blur:blur(4px);backdrop-filter:var(--tw-backdrop-blur) var(--tw-backdrop-brightness) var(--tw-backdrop-contrast) var(--tw-backdrop-grayscale) var(--tw-backdrop-hue-rotate) var(--tw-backdrop-invert) var(--tw-backdrop-opacity) var(--tw-backdrop-saturate) var(--tw-backdrop-sepia)}#chat-widget-root .transition{transition-duration:.15s;transition-property:color,background-color,border-color,text-decoration-color,fill,stroke,opacity,box-shadow,transform,filter,backdrop-filter;transition-timing-function:cubic-bezier(.4,0,.2,1)}#chat-widget-root .transition-all{transition-duration:.15s;transition-property:all;transition-timing-function:cubic-bezier(.4,0,.2,1)}#chat-widget-root .transition-colors{transition-duration:.15s;transition-property:color,background-color,border-color,text-decoration-color,fill,stroke;transition-timing-function:cubic-bezier(.4,0,.2,1)}#chat-widget-root .transition-opacity{transition-duration:.15s;transition-property:opacity;transition-timing-function:cubic-bezier(.4,0,.2,1)}#chat-widget-root .transition-transform{transition-duration:.15s;transition-property:transform;transition-timing-function:cubic-bezier(.4,0,.2,1)}#chat-widget-root .duration-150{transition-duration:.15s}#chat-widget-root .duration-200{transition-duration:.2s}#chat-widget-root .duration-300{transition-duration:.3s}#chat-widget-root .duration-500{transition-duration:.5s}#chat-widget-root :is(#chat-widget-root .animate-in){animation:slideIn .3s ease-out}#chat-widget-root :is(#chat-widget-root .transition-all){transition-duration:.3s;transition-property:all;transition-timing-function:cubic-bezier(.4,0,.2,1)}#chat-widget-root .\\[font-family\\:inherit\\]{font-family:inherit}#chat-widget-root .placeholder\\:text-\\[\\#A2A9B2\\]::-moz-placeholder{--tw-text-opacity:1;color:rgb(162 169 178/var(--tw-text-opacity,1))}#chat-widget-root .placeholder\\:text-\\[\\#A2A9B2\\]::placeholder{--tw-text-opacity:1;color:rgb(162 169 178/var(--tw-text-opacity,1))}#chat-widget-root .placeholder\\:text-gray-500::-moz-placeholder{--tw-text-opacity:1;color:rgb(107 114 128/var(--tw-text-opacity,1))}#chat-widget-root .placeholder\\:text-gray-500::placeholder{--tw-text-opacity:1;color:rgb(107 114 128/var(--tw-text-opacity,1))}#chat-widget-root .hover\\:scale-105:hover{--tw-scale-x:1.05;--tw-scale-y:1.05}#chat-widget-root .hover\\:scale-105:hover,#chat-widget-root .hover\\:scale-110:hover{transform:translate(var(--tw-translate-x),var(--tw-translate-y)) rotate(var(--tw-rotate)) skewX(var(--tw-skew-x)) skewY(var(--tw-skew-y)) scaleX(var(--tw-scale-x)) scaleY(var(--tw-scale-y))}#chat-widget-root .hover\\:scale-110:hover{--tw-scale-x:1.1;--tw-scale-y:1.1}#chat-widget-root .hover\\:scale-\\[1\\.02\\]:hover{--tw-scale-x:1.02;--tw-scale-y:1.02;transform:translate(var(--tw-translate-x),var(--tw-translate-y)) rotate(var(--tw-rotate)) skewX(var(--tw-skew-x)) skewY(var(--tw-skew-y)) scaleX(var(--tw-scale-x)) scaleY(var(--tw-scale-y))}#chat-widget-root .hover\\:border-blue-400:hover{--tw-border-opacity:1;border-color:rgb(96 165 250/var(--tw-border-opacity,1))}#chat-widget-root .hover\\:border-blue-600:hover{--tw-border-opacity:1;border-color:rgb(37 99 235/var(--tw-border-opacity,1))}#chat-widget-root .hover\\:bg-blue-50:hover{--tw-bg-opacity:1;background-color:rgb(239 246 255/var(--tw-bg-opacity,1))}#chat-widget-root .hover\\:bg-blue-500\\/20:hover{background-color:rgba(59,130,246,.2)}#chat-widget-root .hover\\:bg-blue-900\\/50:hover{background-color:rgba(30,58,138,.5)}#chat-widget-root .hover\\:bg-gray-200:hover{--tw-bg-opacity:1;background-color:rgb(229 231 235/var(--tw-bg-opacity,1))}#chat-widget-root .hover\\:bg-gray-50:hover{--tw-bg-opacity:1;background-color:rgb(249 250 251/var(--tw-bg-opacity,1))}#chat-widget-root .hover\\:bg-gray-600:hover{--tw-bg-opacity:1;background-color:rgb(75 85 99/var(--tw-bg-opacity,1))}#chat-widget-root .hover\\:bg-gray-700:hover{--tw-bg-opacity:1;background-color:rgb(55 65 81/var(--tw-bg-opacity,1))}#chat-widget-root .hover\\:bg-red-600:hover{--tw-bg-opacity:1;background-color:rgb(220 38 38/var(--tw-bg-opacity,1))}#chat-widget-root .hover\\:bg-transparent:hover{background-color:transparent}#chat-widget-root .hover\\:text-blue-500:hover{--tw-text-opacity:1;color:rgb(59 130 246/var(--tw-text-opacity,1))}#chat-widget-root .hover\\:text-gray-200:hover{--tw-text-opacity:1;color:rgb(229 231 235/var(--tw-text-opacity,1))}#chat-widget-root .hover\\:text-gray-300:hover{--tw-text-opacity:1;color:rgb(209 213 219/var(--tw-text-opacity,1))}#chat-widget-root .hover\\:text-gray-600:hover{--tw-text-opacity:1;color:rgb(75 85 99/var(--tw-text-opacity,1))}#chat-widget-root .hover\\:text-gray-700:hover{--tw-text-opacity:1;color:rgb(55 65 81/var(--tw-text-opacity,1))}#chat-widget-root .hover\\:underline:hover{text-decoration-line:underline}#chat-widget-root .hover\\:opacity-80:hover{opacity:.8}#chat-widget-root .hover\\:opacity-90:hover{opacity:.9}#chat-widget-root .hover\\:shadow-md:hover{--tw-shadow:0 4px 6px -1px rgba(0,0,0,.1),0 2px 4px -2px rgba(0,0,0,.1);--tw-shadow-colored:0 4px 6px -1px var(--tw-shadow-color),0 2px 4px -2px var(--tw-shadow-color)}#chat-widget-root .hover\\:shadow-md:hover,#chat-widget-root .hover\\:shadow-xl:hover{box-shadow:var(--tw-ring-offset-shadow,0 0 #0000),var(--tw-ring-shadow,0 0 #0000),var(--tw-shadow)}#chat-widget-root .hover\\:shadow-xl:hover{--tw-shadow:0 20px 25px -5px rgba(0,0,0,.1),0 8px 10px -6px rgba(0,0,0,.1);--tw-shadow-colored:0 20px 25px -5px var(--tw-shadow-color),0 8px 10px -6px var(--tw-shadow-color)}#chat-widget-root .hover\\:grayscale-0:hover{--tw-grayscale:grayscale(0);filter:var(--tw-blur) var(--tw-brightness) var(--tw-contrast) var(--tw-grayscale) var(--tw-hue-rotate) var(--tw-invert) var(--tw-saturate) var(--tw-sepia) var(--tw-drop-shadow)}#chat-widget-root .focus\\:\\!border-status-error:focus{border-color:hsl(var(--cw-status-error))!important}#chat-widget-root .focus\\:border-\\[\\#5A6069\\]:focus{--tw-border-opacity:1;border-color:rgb(90 96 105/var(--tw-border-opacity,1))}#chat-widget-root .focus\\:border-\\[\\#B0B0B0\\]:focus{--tw-border-opacity:1;border-color:rgb(176 176 176/var(--tw-border-opacity,1))}#chat-widget-root .focus\\:bg-white:focus{--tw-bg-opacity:1;background-color:rgb(255 255 255/var(--tw-bg-opacity,1))}#chat-widget-root .focus\\:outline-none:focus{outline:2px solid transparent;outline-offset:2px}#chat-widget-root .focus\\:ring-0:focus{--tw-ring-offset-shadow:var(--tw-ring-inset) 0 0 0 var(--tw-ring-offset-width) var(--tw-ring-offset-color);--tw-ring-shadow:var(--tw-ring-inset) 0 0 0 calc(var(--tw-ring-offset-width)) var(--tw-ring-color)}#chat-widget-root .focus\\:ring-0:focus,#chat-widget-root .focus\\:ring-1:focus{box-shadow:var(--tw-ring-offset-shadow),var(--tw-ring-shadow),var(--tw-shadow,0 0 #0000)}#chat-widget-root .focus\\:ring-1:focus{--tw-ring-offset-shadow:var(--tw-ring-inset) 0 0 0 var(--tw-ring-offset-width) var(--tw-ring-offset-color);--tw-ring-shadow:var(--tw-ring-inset) 0 0 0 calc(1px + var(--tw-ring-offset-width)) var(--tw-ring-color)}#chat-widget-root .focus\\:ring-gray-300:focus{--tw-ring-opacity:1;--tw-ring-color:rgb(209 213 219/var(--tw-ring-opacity,1))}#chat-widget-root .focus\\:ring-gray-600:focus{--tw-ring-opacity:1;--tw-ring-color:rgb(75 85 99/var(--tw-ring-opacity,1))}#chat-widget-root .focus-visible\\:outline-none:focus-visible{outline:2px solid transparent;outline-offset:2px}#chat-widget-root .focus-visible\\:ring-2:focus-visible{--tw-ring-offset-shadow:var(--tw-ring-inset) 0 0 0 var(--tw-ring-offset-width) var(--tw-ring-offset-color);--tw-ring-shadow:var(--tw-ring-inset) 0 0 0 calc(2px + var(--tw-ring-offset-width)) var(--tw-ring-color);box-shadow:var(--tw-ring-offset-shadow),var(--tw-ring-shadow),var(--tw-shadow,0 0 #0000)}#chat-widget-root .focus-visible\\:ring-blue-700:focus-visible{--tw-ring-opacity:1;--tw-ring-color:rgb(29 78 216/var(--tw-ring-opacity,1))}#chat-widget-root .focus-visible\\:ring-white\\/40:focus-visible{--tw-ring-color:hsla(0,0%,100%,.4)}#chat-widget-root .active\\:scale-95:active{--tw-scale-x:.95;--tw-scale-y:.95}#chat-widget-root .active\\:scale-95:active,#chat-widget-root .active\\:scale-\\[0\\.97\\]:active{transform:translate(var(--tw-translate-x),var(--tw-translate-y)) rotate(var(--tw-rotate)) skewX(var(--tw-skew-x)) skewY(var(--tw-skew-y)) scaleX(var(--tw-scale-x)) scaleY(var(--tw-scale-y))}#chat-widget-root .active\\:scale-\\[0\\.97\\]:active{--tw-scale-x:0.97;--tw-scale-y:0.97}#chat-widget-root .active\\:scale-\\[0\\.98\\]:active{--tw-scale-x:0.98;--tw-scale-y:0.98}#chat-widget-root .active\\:scale-\\[0\\.98\\]:active,#chat-widget-root .active\\:scale-\\[0\\.99\\]:active{transform:translate(var(--tw-translate-x),var(--tw-translate-y)) rotate(var(--tw-rotate)) skewX(var(--tw-skew-x)) skewY(var(--tw-skew-y)) scaleX(var(--tw-scale-x)) scaleY(var(--tw-scale-y))}#chat-widget-root .active\\:scale-\\[0\\.99\\]:active{--tw-scale-x:0.99;--tw-scale-y:0.99}#chat-widget-root .active\\:outline-none:active{outline:2px solid transparent;outline-offset:2px}#chat-widget-root .active\\:ring-0:active{--tw-ring-offset-shadow:var(--tw-ring-inset) 0 0 0 var(--tw-ring-offset-width) var(--tw-ring-offset-color);--tw-ring-shadow:var(--tw-ring-inset) 0 0 0 calc(var(--tw-ring-offset-width)) var(--tw-ring-color);box-shadow:var(--tw-ring-offset-shadow),var(--tw-ring-shadow),var(--tw-shadow,0 0 #0000)}#chat-widget-root .disabled\\:cursor-not-allowed:disabled{cursor:not-allowed}#chat-widget-root .disabled\\:opacity-40:disabled{opacity:.4}#chat-widget-root .disabled\\:opacity-50:disabled{opacity:.5}#chat-widget-root .disabled\\:shadow-none:disabled{--tw-shadow:0 0 #0000;--tw-shadow-colored:0 0 #0000;box-shadow:var(--tw-ring-offset-shadow,0 0 #0000),var(--tw-ring-shadow,0 0 #0000),var(--tw-shadow)}#chat-widget-root :is(.group:hover .group-hover\\:scale-100){--tw-scale-x:1;--tw-scale-y:1;transform:translate(var(--tw-translate-x),var(--tw-translate-y)) rotate(var(--tw-rotate)) skewX(var(--tw-skew-x)) skewY(var(--tw-skew-y)) scaleX(var(--tw-scale-x)) scaleY(var(--tw-scale-y))}#chat-widget-root :is(.group:hover .group-hover\\:opacity-100){opacity:1}#chat-widget-root .dark\\:text-gray-300:is(.dark *){--tw-text-opacity:1;color:rgb(209 213 219/var(--tw-text-opacity,1))}#chat-widget-root .dark\\:text-gray-400:is(.dark *){--tw-text-opacity:1;color:rgb(156 163 175/var(--tw-text-opacity,1))}@media (min-width:768px){#chat-widget-root .md\\:text-sm{font-size:.875rem;line-height:1.25rem}}#chat-widget-root .rtl\\:rounded-tl-2xl:where([dir=rtl],[dir=rtl] *){border-top-left-radius:1rem}#chat-widget-root .rtl\\:rounded-tr-sm:where([dir=rtl],[dir=rtl] *){border-top-right-radius:.125rem}#chat-widget-root .\\[\\&\\:first-child\\]\\:\\!mt-0:first-child{margin-top:0!important}#chat-widget-root :is(.\\[\\&\\>\\*\\:first-child\\]\\:\\!mt-0>:first-child){margin-top:0!important}#chat-widget-root :is(.\\[\\&\\>\\*\\:last-child\\]\\:\\!mb-0>:last-child){margin-bottom:0!important}";
7807
7807
 
7808
7808
  var css_248z = ".chat-widget-root{position:fixed;z-index:999999}.chat-widget-container{color:var(--cw-text-color,inherit);font-family:var(\n --cw-font-family,-apple-system,BlinkMacSystemFont,\"Segoe UI\",\"Roboto\",\"Oxygen\",\"Ubuntu\",\"Cantarell\",\"Fira Sans\",\"Droid Sans\",\"Helvetica Neue\",sans-serif\n )}#chat-widget-root .chat-messages p{overflow-wrap:anywhere;word-break:break-word}textarea#chat-widget-input::-moz-placeholder{border:none;line-height:48px;outline:none}textarea#chat-widget-input::placeholder{border:none;line-height:48px;outline:none}textarea#chat-widget-input{border:none;line-height:48px;outline:none}@keyframes slideIn{0%{opacity:0;transform:translateY(10px)}to{opacity:1;transform:translateY(0)}}@keyframes bounce{0%,to{transform:translateY(0)}50%{transform:translateY(-5px)}}#chat-widget-root .scrollbar-hide{-ms-overflow-style:none;scrollbar-width:none}#chat-widget-root .scrollbar-hide::-webkit-scrollbar{display:none}#chat-widget-root .slim-scrollbar-x{scrollbar-width:thin}#chat-widget-root .slim-scrollbar-x::-webkit-scrollbar{height:3px!important}#chat-widget-root .slim-scrollbar-x::-webkit-scrollbar-track{background:transparent!important}#chat-widget-root .slim-scrollbar-x::-webkit-scrollbar-thumb{background:#d1d5db!important;border-radius:2px!important}#chat-widget-root .slim-scrollbar-x::-webkit-scrollbar-thumb:hover{background:#9ca3af!important}@media print{.chat-widget-root{display:none!important}}";
7809
7809
 
@@ -9282,6 +9282,10 @@
9282
9282
  // EV-4048: system line when a human agent first replies. {name} is
9283
9283
  // substituted at the call site.
9284
9284
  agentJoinedConversation: "{name} has joined the conversation",
9285
+ // EV-4956: the widget's sign that the AI passed the conversation to a person:
9286
+ // a line in the transcript, and the header's status while the team owns it.
9287
+ handedOffToTeam: "Your conversation has been passed to our team",
9288
+ handedOffStatus: "Our team will reply here",
9285
9289
  // EV-4233: launcher channel picker.
9286
9290
  chatHere: "Chat here",
9287
9291
  chooseChannel: "Choose how to chat",
@@ -9360,6 +9364,8 @@
9360
9364
  en: EN,
9361
9365
  ar: {
9362
9366
  agentJoinedConversation: "انضم {name} إلى المحادثة",
9367
+ handedOffToTeam: "تم تحويل محادثتك إلى فريقنا",
9368
+ handedOffStatus: "سيرد فريقنا هنا",
9363
9369
  chatHere: "الدردشة هنا",
9364
9370
  chooseChannel: "اختر طريقة الدردشة",
9365
9371
  connectionError: "عذرًا، أواجه مشكلة في الاتصال حاليًا. يرجى المحاولة مرة أخرى.",
@@ -9417,6 +9423,8 @@
9417
9423
  },
9418
9424
  es: {
9419
9425
  agentJoinedConversation: "{name} se ha unido a la conversación",
9426
+ handedOffToTeam: "Tu conversación se ha pasado a nuestro equipo",
9427
+ handedOffStatus: "Nuestro equipo responderá aquí",
9420
9428
  connectionError: "Lo sentimos, estoy teniendo problemas de conexión en este momento. Inténtalo de nuevo.",
9421
9429
  micDenied: "No pudimos acceder a tu micrófono. Permite el acceso e inténtalo de nuevo.",
9422
9430
  micNotFound: "No se encontró ningún micrófono. Conecta uno e inténtalo de nuevo.",
@@ -9670,6 +9678,8 @@
9670
9678
  },
9671
9679
  zh: {
9672
9680
  agentJoinedConversation: "{name} 已加入对话",
9681
+ handedOffToTeam: "您的对话已转交给我们的团队",
9682
+ handedOffStatus: "我们的团队将在此回复",
9673
9683
  connectionError: "抱歉,我现在连接遇到问题。请重试。",
9674
9684
  micDenied: "无法访问您的麦克风。请允许访问后重试。",
9675
9685
  micNotFound: "未检测到麦克风。请连接麦克风后重试。",
@@ -9839,6 +9849,8 @@
9839
9849
  },
9840
9850
  nl: {
9841
9851
  agentJoinedConversation: "{name} neemt deel aan het gesprek",
9852
+ handedOffToTeam: "Uw gesprek is doorgegeven aan ons team",
9853
+ handedOffStatus: "Ons team reageert hier",
9842
9854
  connectionError: "Sorry, ik heb momenteel verbindingsproblemen. Probeer het opnieuw.",
9843
9855
  micDenied: "We konden geen toegang krijgen tot je microfoon. Geef toegang en probeer het opnieuw.",
9844
9856
  micNotFound: "Geen microfoon gevonden. Sluit een microfoon aan en probeer het opnieuw.",
@@ -9966,6 +9978,8 @@
9966
9978
  },
9967
9979
  fr: {
9968
9980
  agentJoinedConversation: "{name} a rejoint la conversation",
9981
+ handedOffToTeam: "Votre conversation a été transmise à notre équipe",
9982
+ handedOffStatus: "Notre équipe vous répondra ici",
9969
9983
  connectionError: "Désolé, je rencontre des problèmes de connexion en ce moment. Veuillez réessayer.",
9970
9984
  micDenied: "Nous n'avons pas pu accéder à votre microphone. Autorisez l'accès et réessayez.",
9971
9985
  micNotFound: "Aucun microphone détecté. Connectez-en un et réessayez.",
@@ -10009,6 +10023,8 @@
10009
10023
  },
10010
10024
  de: {
10011
10025
  agentJoinedConversation: "{name} ist dem Gespräch beigetreten",
10026
+ handedOffToTeam: "Ihr Gespräch wurde an unser Team übergeben",
10027
+ handedOffStatus: "Unser Team antwortet Ihnen hier",
10012
10028
  connectionError: "Entschuldigung, ich habe gerade Verbindungsprobleme. Bitte versuchen Sie es erneut.",
10013
10029
  micDenied: "Wir konnten nicht auf Ihr Mikrofon zugreifen. Bitte erlauben Sie den Zugriff und versuchen Sie es erneut.",
10014
10030
  micNotFound: "Kein Mikrofon gefunden. Bitte schließen Sie eines an und versuchen Sie es erneut.",
@@ -10350,6 +10366,8 @@
10350
10366
  },
10351
10367
  ja: {
10352
10368
  agentJoinedConversation: "{name}が会話に参加しました",
10369
+ handedOffToTeam: "会話を担当チームに引き継ぎました",
10370
+ handedOffStatus: "担当チームがこちらで返信します",
10353
10371
  connectionError: "申し訳ありません。現在接続に問題が発生しています。もう一度お試しください。",
10354
10372
  micDenied: "マイクにアクセスできませんでした。アクセスを許可してもう一度お試しください。",
10355
10373
  micNotFound: "マイクが見つかりません。マイクを接続してもう一度お試しください。",
@@ -10855,6 +10873,8 @@
10855
10873
  },
10856
10874
  sr: {
10857
10875
  agentJoinedConversation: "{name} se pridružio/la razgovoru",
10876
+ handedOffToTeam: "Vaš razgovor je prosleđen našem timu",
10877
+ handedOffStatus: "Naš tim će odgovoriti ovde",
10858
10878
  connectionError: "Izvinite, trenutno imam problema sa povezivanjem. Probajte ponovo.",
10859
10879
  micDenied: "Nismo mogli da pristupimo vašem mikrofonu. Dozvolite pristup i probajte ponovo.",
10860
10880
  micNotFound: "Mikrofon nije pronađen. Priključite mikrofon i probajte ponovo.",
@@ -12607,6 +12627,8 @@
12607
12627
 
12608
12628
  const SESSION_KEY$1 = 'eshal_chat_session';
12609
12629
  const SESSION_MSG_KEY = 'eshal_chat_session_messages';
12630
+ // EV-4956: the ids of the messages a hand-off to the team came after (below).
12631
+ const HANDOFF_POINTS_KEY = 'eshal_chat_handoff_points';
12610
12632
 
12611
12633
  // Defaults used when the deploy-agent payload hasn't resolved yet (first paint
12612
12634
  // race) or doesn't include `messageLimits` (older backend). The authoritative
@@ -12643,6 +12665,14 @@
12643
12665
  // Persisting it would cause a duplicate-welcome render on reload because the
12644
12666
  // stored copy lacks the `isWelcome` flag (sanitize would strip it) and gets
12645
12667
  // rendered as a regular assistant message alongside the freshly-added one.
12668
+ // The metadata fields worth keeping across a reload; null when there are none.
12669
+ function storedMetadata(metadata) {
12670
+ if (!metadata || typeof metadata !== 'object') return null;
12671
+ const kept = {};
12672
+ if (typeof metadata.senderName === 'string' && metadata.senderName) kept.senderName = metadata.senderName;
12673
+ if (typeof metadata.contentType === 'string' && metadata.contentType) kept.contentType = metadata.contentType;
12674
+ return Object.keys(kept).length > 0 ? kept : null;
12675
+ }
12646
12676
  function sanitizeMessagesForStorage(messages) {
12647
12677
  if (!Array.isArray(messages)) return [];
12648
12678
  return messages.filter(m => m && !m.isWelcome && (m.content || Array.isArray(m.sources) && m.sources.length > 0 || Array.isArray(m.attachments) && m.attachments.length > 0)).map(m => ({
@@ -12660,6 +12690,13 @@
12660
12690
  ...(Array.isArray(m.prompts) && m.prompts.length > 0 ? {
12661
12691
  prompts: m.prompts
12662
12692
  } : {}),
12693
+ // EV-4956: who sent a server-side message and whether it is a platform
12694
+ // line. Dropped before, so after a reload a person's reply lost its
12695
+ // name and a holding line went back to looking like an AI reply (the
12696
+ // server merge skips ids already restored from here).
12697
+ ...(storedMetadata(m.metadata) ? {
12698
+ metadata: storedMetadata(m.metadata)
12699
+ } : {}),
12663
12700
  // 2026-07-02 - persist paperclip attachments so refresh restores
12664
12701
  // the chip stack above the user's text bubble. Copy only the
12665
12702
  // wire-shape fields the widget renders from; no chunk content
@@ -12709,10 +12746,35 @@
12709
12746
  if (!orgId || !conversationId) return;
12710
12747
  try {
12711
12748
  localStorage.removeItem(`${SESSION_MSG_KEY}_${orgId}_${conversationId}`);
12749
+ localStorage.removeItem(`${HANDOFF_POINTS_KEY}_${orgId}_${conversationId}`);
12712
12750
  } catch {
12713
12751
  // ignore
12714
12752
  }
12715
12753
  };
12754
+
12755
+ // EV-4956: where the conversation passed to the team (the ids of the messages
12756
+ // the hand-off came after), kept beside the transcript so the "passed to our
12757
+ // team" line is still there after a reload. Before, the header kept its
12758
+ // status on a reload but the line was gone.
12759
+ const MAX_HANDOFF_POINTS = 20;
12760
+ const saveHandoffPoints = (orgId, conversationId, points) => {
12761
+ if (!orgId || !conversationId) return;
12762
+ try {
12763
+ const ids = (Array.isArray(points) ? points : []).filter(id => typeof id === 'string' && id).slice(-MAX_HANDOFF_POINTS);
12764
+ if (ids.length === 0) localStorage.removeItem(`${HANDOFF_POINTS_KEY}_${orgId}_${conversationId}`);else localStorage.setItem(`${HANDOFF_POINTS_KEY}_${orgId}_${conversationId}`, JSON.stringify(ids));
12765
+ } catch {
12766
+ // Quota / private mode: only the line after a reload is lost.
12767
+ }
12768
+ };
12769
+ const getHandoffPoints = (orgId, conversationId) => {
12770
+ if (!orgId || !conversationId) return [];
12771
+ try {
12772
+ const parsed = JSON.parse(localStorage.getItem(`${HANDOFF_POINTS_KEY}_${orgId}_${conversationId}`) || '[]');
12773
+ return Array.isArray(parsed) ? parsed.filter(id => typeof id === 'string' && id).slice(-MAX_HANDOFF_POINTS) : [];
12774
+ } catch {
12775
+ return [];
12776
+ }
12777
+ };
12716
12778
  const getTimeoutMs = (value, unit) => {
12717
12779
  if (value === undefined || value === null || !unit) return null;
12718
12780
  const multipliers = {
@@ -12969,6 +13031,17 @@
12969
13031
  return [String(content ?? '').trim(), ...links].filter(Boolean).join('\n\n');
12970
13032
  };
12971
13033
 
13034
+ // EV-4956: what the widget keeps about a server-side message. The sender's
13035
+ // name (a person's reply) and, for the platform's own lines (handoff_ack,
13036
+ // handoff_wait), the content type, so MessageList can show those as system
13037
+ // lines instead of in the AI's bubble.
13038
+ const agentMessageMetadata = m => ({
13039
+ senderName: m?.senderName,
13040
+ ...(typeof m?.contentType === 'string' && m.contentType ? {
13041
+ contentType: m.contentType
13042
+ } : {})
13043
+ });
13044
+
12972
13045
  // 2026-07-06 - accept and preserve `attachments` on the returned
12973
13046
  // message object. Historically createMessage's destructure omitted
12974
13047
  // this field, so callers who spread `{...(attachmentsPayload.length
@@ -13274,10 +13347,25 @@
13274
13347
  reactExports.useEffect(() => {
13275
13348
  messagesNowRef.current = messages;
13276
13349
  }, [messages]);
13350
+ // EV-4956: where the conversation passed to the team, as the ids of the
13351
+ // messages the hand-off came after. MessageList shows a "passed to our
13352
+ // team" line there, so the customer can see they are now waiting for a
13353
+ // person and not the AI.
13354
+ const [handoffPoints, setHandoffPoints] = reactExports.useState([]);
13277
13355
  const isHandedOffRef = reactExports.useRef(false);
13278
- const markHandedOff = reactExports.useCallback(() => {
13356
+ // recordPoint: false when the hand-off is read back from history on a
13357
+ // reload; the point it happened at is not known then, so no line is drawn.
13358
+ const markHandedOff = reactExports.useCallback(({
13359
+ recordPoint = true
13360
+ } = {}) => {
13361
+ const wasHandedOff = isHandedOffRef.current;
13279
13362
  isHandedOffRef.current = true;
13280
13363
  setIsHandedOff(true);
13364
+ if (wasHandedOff || !recordPoint) return;
13365
+ const now = messagesNowRef.current || [];
13366
+ const afterMessageId = now.length > 0 ? now[now.length - 1].id : null;
13367
+ if (!afterMessageId) return;
13368
+ setHandoffPoints(points => points.includes(afterMessageId) ? points : [...points, afterMessageId]);
13281
13369
  }, []);
13282
13370
  // The AI owns the conversation again: a Skill replied to an Instruct Skill.
13283
13371
  // Left handed off, the customer's next message was sent and the AI's
@@ -13400,9 +13488,7 @@
13400
13488
  role: m.role || 'assistant',
13401
13489
  content: withAgentAttachmentLinks(m.content, m.attachments),
13402
13490
  isProcessing: false,
13403
- metadata: {
13404
- senderName: m.senderName
13405
- }
13491
+ metadata: agentMessageMetadata(m)
13406
13492
  }),
13407
13493
  timestamp: m.createdAt ? new Date(m.createdAt) : new Date()
13408
13494
  }));
@@ -13529,9 +13615,7 @@
13529
13615
  role: data.message.role || 'assistant',
13530
13616
  content: withAgentAttachmentLinks(data.message.content, data.message.attachments),
13531
13617
  isProcessing: false,
13532
- metadata: {
13533
- senderName: data.message.senderName
13534
- }
13618
+ metadata: agentMessageMetadata(data.message)
13535
13619
  })];
13536
13620
  });
13537
13621
  }
@@ -13692,6 +13776,12 @@
13692
13776
  setMessages(stored);
13693
13777
  }
13694
13778
 
13779
+ // EV-4956: put the "passed to our team" line back where it was. Only
13780
+ // points whose message is still in the restored transcript.
13781
+ const storedIds = new Set(stored.map(m => m.id));
13782
+ const savedPoints = getHandoffPoints(organizationId, bidiSessionId).filter(id => storedIds.has(id));
13783
+ if (savedPoints.length > 0) setHandoffPoints(savedPoints);
13784
+
13695
13785
  // If no message in the restored transcript carries prompt
13696
13786
  // suggestions, fall back to the legacy per-org bucket. Preserves
13697
13787
  // the "prompts survive refresh" UX even when the persistence layer
@@ -13821,7 +13911,10 @@
13821
13911
  // (not merely the presence of past agent messages) means a reopened
13822
13912
  // conversation (responder back to 'ai') is AI-handled again.
13823
13913
  if (!cancelled && data?.responder === 'human') {
13824
- markHandedOff();
13914
+ // EV-4956: read back on a reload, so where it happened is unknown.
13915
+ markHandedOff({
13916
+ recordPoint: false
13917
+ });
13825
13918
  startHandoffEventSource();
13826
13919
  }
13827
13920
  } catch {
@@ -13872,6 +13965,14 @@
13872
13965
  saveSessionMessages(organizationId, bidiSessionId, mergeTranscript(messages, bidiMessages), resolvedMessageLimits);
13873
13966
  }, [messages, bidiMessages, organizationId, bidiSessionId, isConversationLoading, isLoading, resolvedMessageLimits]);
13874
13967
 
13968
+ // EV-4956: keep where the hand-off happened beside the transcript, so the
13969
+ // "passed to our team" line survives a reload. Only once the stored
13970
+ // transcript has been read back, so the empty start cannot wipe it.
13971
+ reactExports.useEffect(() => {
13972
+ if (!organizationId || !bidiSessionId || !historyLoadedRef.current) return;
13973
+ saveHandoffPoints(organizationId, bidiSessionId, handoffPoints);
13974
+ }, [handoffPoints, organizationId, bidiSessionId]);
13975
+
13875
13976
  // Show the onboarding form on first load; bypass it if already completed (persisted in session)
13876
13977
  reactExports.useEffect(() => {
13877
13978
  if (!onboardingEnabled || onboardingCompleted) return;
@@ -15788,6 +15889,7 @@
15788
15889
  // The rating request belonged to the conversation being left.
15789
15890
  setCsatRequest(null);
15790
15891
  setLiveJoined([]);
15892
+ setHandoffPoints([]);
15791
15893
 
15792
15894
  // Drop the localStorage transcript for the conversation we're abandoning
15793
15895
  // BEFORE we rotate to a fresh sessionId, otherwise the old bucket leaks.
@@ -16037,6 +16139,10 @@
16037
16139
  sessionExpiringSoon,
16038
16140
  resetConversation,
16039
16141
  updateMessageFeedback,
16142
+ // EV-4956: whether the team owns the conversation (header status), and
16143
+ // the messages a hand-off came after (the "passed to our team" line).
16144
+ isHandedOff,
16145
+ handoffPoints,
16040
16146
  // Rating request from the Inbox (null when none is open).
16041
16147
  csatRequest,
16042
16148
  // EV-4803: agents who joined live, for the "has joined" line.
@@ -16635,6 +16741,12 @@
16635
16741
  * a fence is. Shared by the frontend (Inbox, Testing lab), the widget and
16636
16742
  * the agent-sdk.
16637
16743
  *
16744
+ * EV-4953: a card the reader sees as text (a card, a confirmation, an alert)
16745
+ * is copied as that text, its title and body, instead of being dropped, so a
16746
+ * customer copying a quote gets the quote. Its buttons, choices, values and
16747
+ * variants are still left out, and every other fence (charts, button groups,
16748
+ * forms, a spec that does not parse) is removed as before.
16749
+ *
16638
16750
  * Plain JavaScript (types in clipboardText.d.ts), conservative syntax: the
16639
16751
  * widget's Rollup/Babel build compiles neither TypeScript nor this file.
16640
16752
  */
@@ -16643,15 +16755,70 @@
16643
16755
  function a2uiFenceRe() {
16644
16756
  return /```[ \t]*(?:eshal-ui|eshal-chart|chart)\b[ \t]*\r?\n([\s\S]*?)```/g;
16645
16757
  }
16758
+
16759
+ // The spec types whose words are shown as text: title and body.
16760
+ const READABLE_TYPES = ['card', 'confirmation', 'alert'];
16761
+
16762
+ // Same normalisation as a2ui.js normalizeA2uiType, kept local because the
16763
+ // chat core's files import nothing but each other by letter-only names.
16764
+ function specType(type) {
16765
+ return String(type || '').trim().toLowerCase().replace(/_/g, '-');
16766
+ }
16767
+ function trimmedText(value) {
16768
+ if (typeof value === 'string') return value.trim();
16769
+ if (typeof value === 'number' && isFinite(value)) return String(value);
16770
+ return '';
16771
+ }
16772
+
16773
+ // A card's detail row as it reads on screen, "Label: value".
16774
+ function fieldLine(field) {
16775
+ if (!field || typeof field !== 'object') return '';
16776
+ const value = trimmedText(field.value);
16777
+ if (!value) return '';
16778
+ const label = trimmedText(field.label);
16779
+ return label ? label + ': ' + value : value;
16780
+ }
16781
+
16782
+ /**
16783
+ * The words a reader sees on one eshal-ui spec: the title, the body and, on a
16784
+ * card, its label/value rows. '' for a spec that shows no text of its own or
16785
+ * cannot be read.
16786
+ */
16787
+ function a2uiSpecText(json) {
16788
+ let spec;
16789
+ try {
16790
+ spec = JSON.parse(json);
16791
+ } catch (e) {
16792
+ return '';
16793
+ }
16794
+ if (!spec || typeof spec !== 'object' || Array.isArray(spec)) return '';
16795
+ const type = specType(spec.type);
16796
+ if (READABLE_TYPES.indexOf(type) < 0) return '';
16797
+ const lines = [];
16798
+ const title = trimmedText(spec.title);
16799
+ const body = trimmedText(spec.body);
16800
+ if (title) lines.push(title);
16801
+ if (body) lines.push(body);
16802
+ if (type === 'card' && Array.isArray(spec.fields)) {
16803
+ for (let i = 0; i < spec.fields.length; i++) {
16804
+ const line = fieldLine(spec.fields[i]);
16805
+ if (line) lines.push(line);
16806
+ }
16807
+ }
16808
+ return lines.join('\n');
16809
+ }
16646
16810
  function stripA2uiFences(text) {
16647
16811
  if (!text || !A2UI_FENCE_TAGS.test(text)) return text;
16648
- return text.replace(a2uiFenceRe(), '').replace(/\n{3,}/g, '\n\n').trim();
16812
+ return text.replace(a2uiFenceRe(), function (_fence, spec) {
16813
+ return a2uiSpecText(spec);
16814
+ }).replace(/\n{3,}/g, '\n\n').trim();
16649
16815
  }
16650
16816
 
16651
16817
  /**
16652
16818
  * The whole-chat "Copy Chat" text: one "Role: words" stanza per message,
16653
- * blank line between. A message that is only a card has no words, so it is
16654
- * left out like any other empty message.
16819
+ * blank line between. A card is copied as its title and body (EV-4953); a
16820
+ * message left with no words (only buttons or a chart) is left out like any
16821
+ * other empty message.
16655
16822
  */
16656
16823
  function formatChatForClipboard(messages, assistantName) {
16657
16824
  if (!Array.isArray(messages)) return '';
@@ -18822,10 +18989,13 @@
18822
18989
  // threaded through MessageBubble -> StreamingMarkdown -> MarkdownRenderer.
18823
18990
  const A2uiAnsweredContext = /*#__PURE__*/reactExports.createContext(undefined);
18824
18991
 
18992
+ const PLATFORM_LINE_TYPES = new Set(["handoff_ack", "handoff_wait"]);
18825
18993
  const MessageList = ({
18826
18994
  messages = [],
18827
18995
  // EV-4803: agents who joined live: [{ name, afterMessageId }].
18828
18996
  liveJoined = [],
18997
+ // EV-4956: ids of the messages a hand-off to the team came after.
18998
+ handoffPoints = [],
18829
18999
  isDark,
18830
19000
  primaryColor,
18831
19001
  isLoading,
@@ -19018,6 +19188,36 @@
19018
19188
  },
19019
19189
  children: translate(defaultLanguage, "agentJoinedConversation").replace("{name}", name)
19020
19190
  }, key);
19191
+ // EV-4956: the system line where the AI passed the conversation to the
19192
+ // team, styled like the joined line so it reads as the platform's, not the AI's.
19193
+ const handoffAfter = reactExports.useMemo(() => new Set(handoffPoints), [handoffPoints]);
19194
+ // EV-4956: the platform's own lines while the customer waits for a person
19195
+ // (the hand-off acknowledgement, the away and holding lines) are shown as
19196
+ // centred system lines, without the AI's avatar and bubble.
19197
+ const platformLine = message => /*#__PURE__*/jsxRuntimeExports.jsx("div", {
19198
+ role: "status",
19199
+ "data-testid": "platform-line",
19200
+ dir: detectTextDirection(message.content, isRtl) ? "rtl" : "ltr",
19201
+ style: {
19202
+ textAlign: "center",
19203
+ fontSize: "12px",
19204
+ opacity: 0.7,
19205
+ margin: "8px 0",
19206
+ whiteSpace: "pre-wrap"
19207
+ },
19208
+ children: message.content
19209
+ });
19210
+ const handoffLine = key => /*#__PURE__*/jsxRuntimeExports.jsx("div", {
19211
+ role: "status",
19212
+ "data-testid": "handoff-line",
19213
+ style: {
19214
+ textAlign: "center",
19215
+ fontSize: "12px",
19216
+ opacity: 0.7,
19217
+ margin: "8px 0"
19218
+ },
19219
+ children: translate(defaultLanguage, "handedOffToTeam")
19220
+ }, key);
19021
19221
  const disclaimerIsRtl = reactExports.useMemo(() => detectTextDirection(disclaimerText, isRtl), [disclaimerText, isRtl]);
19022
19222
  return /*#__PURE__*/jsxRuntimeExports.jsxs(jsxRuntimeExports.Fragment, {
19023
19223
  children: [disclaimerEnabled && disclaimerText && disclaimerPosition === "top" && /*#__PURE__*/jsxRuntimeExports.jsx("div", {
@@ -19066,6 +19266,7 @@
19066
19266
  })
19067
19267
  }), messages.map((message, index) => {
19068
19268
  const humanAgent = humanAgentAnnotations.get(message.id);
19269
+ const isPlatformLine = message.role === "assistant" && PLATFORM_LINE_TYPES.has(message.metadata?.contentType);
19069
19270
  return (
19070
19271
  /*#__PURE__*/
19071
19272
  // 2026-09-26: the turn that answered this message (if any) locks its
@@ -19082,7 +19283,7 @@
19082
19283
  textAlign: isRtl ? "right" : "left"
19083
19284
  },
19084
19285
  children: humanAgent.name
19085
- }), /*#__PURE__*/jsxRuntimeExports.jsx(MessageBubble$1, {
19286
+ }), isPlatformLine && platformLine(message), !isPlatformLine && /*#__PURE__*/jsxRuntimeExports.jsx(MessageBubble$1, {
19086
19287
  message: message,
19087
19288
  isDark: isDark,
19088
19289
  primaryColor: primaryColor,
@@ -19120,7 +19321,7 @@
19120
19321
  headerTextColor: headerTextColor,
19121
19322
  onRetryMessage: onRetryMessage,
19122
19323
  defaultLanguage: defaultLanguage
19123
- }), (liveJoins.get(message.id) || []).map(name => joinedLine(name, `live-join-${name}`))]
19324
+ }), handoffAfter.has(message.id) && handoffLine(`handoff-${message.id}`), (liveJoins.get(message.id) || []).map(name => joinedLine(name, `live-join-${name}`))]
19124
19325
  }, message.id)
19125
19326
  );
19126
19327
  }), (() => {
@@ -20978,18 +21179,25 @@
20978
21179
  headerTextColor,
20979
21180
  headerFontFamily,
20980
21181
  headerFontSize,
20981
- subtitle = null,
21182
+ subtitle: configuredSubtitle = null,
20982
21183
  showStatus = false,
20983
21184
  statusMode = "always",
20984
21185
  officeHours = null,
20985
21186
  onRefreshChat,
20986
21187
  onCopyChat,
20987
- defaultLanguage = "en"
21188
+ defaultLanguage = "en",
21189
+ // EV-4956: the team owns the conversation. The subtitle then says so, so
21190
+ // the header no longer looks exactly as it did while the AI was answering.
21191
+ isHandedOff = false
20988
21192
  }) => {
20989
21193
  const resolvedHeaderBg = primaryColor;
20990
21194
  const resolvedHeaderText = headerTextColor || "#FFFFFF";
20991
21195
  const resolvedHeaderFontFamily = headerFontFamily || fontFamily || "Inter";
20992
21196
  const resolvedHeaderFontSize = headerFontSize || fontSize;
21197
+
21198
+ // EV-4956: while the team owns the conversation the status line below
21199
+ // replaces the configured subtitle.
21200
+ const subtitle = isHandedOff ? null : configuredSubtitle;
20993
21201
  useGoogleFont(resolvedHeaderFontFamily);
20994
21202
  const t = reactExports.useMemo(() => createTranslator(defaultLanguage), [defaultLanguage]);
20995
21203
  const isRtl = isRtlLocale(defaultLanguage);
@@ -21096,7 +21304,17 @@
21096
21304
  color: iconColor
21097
21305
  },
21098
21306
  children: conciergeName
21099
- }), subtitle ? /*#__PURE__*/jsxRuntimeExports.jsx("p", {
21307
+ }), isHandedOff ? /*#__PURE__*/jsxRuntimeExports.jsx("p", {
21308
+ "data-testid": "handoff-status",
21309
+ role: "status",
21310
+ className: "leading-snug truncate opacity-90",
21311
+ style: {
21312
+ fontSize: "12px",
21313
+ color: iconColor,
21314
+ textAlign: isRtl ? "right" : "left"
21315
+ },
21316
+ children: t("handedOffStatus")
21317
+ }) : null, subtitle ? /*#__PURE__*/jsxRuntimeExports.jsx("p", {
21100
21318
  title: subtitle,
21101
21319
  className: "leading-snug truncate opacity-75",
21102
21320
  dir: subtitleIsRtl ? "rtl" : "ltr",
@@ -22131,6 +22349,10 @@
22131
22349
  csatRequest = null,
22132
22350
  // EV-4803: agents who joined live: [{ name, afterMessageId }].
22133
22351
  liveJoined = [],
22352
+ // EV-4956: the team owns the conversation, and the ids of the messages a
22353
+ // hand-off came after.
22354
+ isHandedOff = false,
22355
+ handoffPoints = [],
22134
22356
  onPromptSuggestionClick,
22135
22357
  onboardingEnabled = false,
22136
22358
  onResetConversation,
@@ -22924,7 +23146,8 @@
22924
23146
  officeHours: officeHours,
22925
23147
  onRefreshChat: onRefreshChat,
22926
23148
  onCopyChat: onCopyChat,
22927
- defaultLanguage: defaultLanguage
23149
+ defaultLanguage: defaultLanguage,
23150
+ isHandedOff: isHandedOff
22928
23151
  }), !isMinimized && filterEnabled && !showInlineFilter && !(showResolveForm && !isConversationResolved) && !(onboardingActive && !onboardingCompleted) && /*#__PURE__*/jsxRuntimeExports.jsx(CategoryTabsBar, {
22929
23152
  categories: filterCategories,
22930
23153
  selectedCategoryId: widgetFilter?.category || null,
@@ -22958,6 +23181,7 @@
22958
23181
  }), /*#__PURE__*/jsxRuntimeExports.jsx(MessageList, {
22959
23182
  messages: messages,
22960
23183
  liveJoined: liveJoined,
23184
+ handoffPoints: handoffPoints,
22961
23185
  isDark: isDark,
22962
23186
  primaryColor: primaryColor,
22963
23187
  isLoading: isLoading,
@@ -23412,7 +23636,7 @@
23412
23636
  * value by its own test (that constant sat at 0.1.113 while this package was
23413
23637
  * at 0.2.2 precisely because nothing enforced it - EV-2431).
23414
23638
  */
23415
- const WIDGET_VERSION = '0.2.42';
23639
+ const WIDGET_VERSION = '0.2.44';
23416
23640
 
23417
23641
  /**
23418
23642
  * API utility functions
@@ -23834,7 +24058,9 @@
23834
24058
  setWidgetFilter,
23835
24059
  addAssistantMessage,
23836
24060
  csatRequest,
23837
- liveJoined
24061
+ liveJoined,
24062
+ isHandedOff,
24063
+ handoffPoints
23838
24064
  } = useChatState(widgetConfig ? {
23839
24065
  welcomeMessage: widgetConfig.welcomeMessage,
23840
24066
  // Per the EV-3813 note below, this hook produces customer-facing
@@ -24057,6 +24283,8 @@
24057
24283
  csatPrompt: widgetConfig.csatPrompt,
24058
24284
  csatRequest: csatRequest,
24059
24285
  liveJoined: liveJoined,
24286
+ isHandedOff: isHandedOff,
24287
+ handoffPoints: handoffPoints,
24060
24288
  onboardingEnabled: widgetConfig.onboardingEnabled,
24061
24289
  onResetConversation: resetConversation,
24062
24290
  sessionExpiringSoon: sessionExpiringSoon,