npm - @eshal-bot/chat-widget - Versions diffs - 0.2.41 → 0.2.43 - Mend

@eshal-bot/chat-widget 0.2.41 → 0.2.43

This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.

Files changed (8) hide show

package/dist/{chat-widget-MarkdownRenderer-BiM7QweB.esm.js → chat-widget-MarkdownRenderer-CLkfo2rS.esm.js} +1 -1
package/dist/chat-widget-index-DrYC7TkS.esm.js +20 -0
package/dist/chat-widget.esm.js +1 -1
package/dist/chat-widget.js +347 -33
package/dist/chat-widget.min.js +4 -4
package/dist/chat-widget.umd.js +8 -8
package/package.json +1 -1
package/dist/chat-widget-index-i7Tp1iNw.esm.js +0 -20

package/dist/chat-widget.js CHANGED Viewed

@@ -7803,7 +7803,7 @@
     m$1.hydrateRoot;
   }
-  var css_248z$1 = "*,:after,:before{--tw-border-spacing-x:0;--tw-border-spacing-y:0;--tw-translate-x:0;--tw-translate-y:0;--tw-rotate:0;--tw-skew-x:0;--tw-skew-y:0;--tw-scale-x:1;--tw-scale-y:1;--tw-pan-x: ;--tw-pan-y: ;--tw-pinch-zoom: ;--tw-scroll-snap-strictness:proximity;--tw-gradient-from-position: ;--tw-gradient-via-position: ;--tw-gradient-to-position: ;--tw-ordinal: ;--tw-slashed-zero: ;--tw-numeric-figure: ;--tw-numeric-spacing: ;--tw-numeric-fraction: ;--tw-ring-inset: ;--tw-ring-offset-width:0px;--tw-ring-offset-color:#fff;--tw-ring-color:rgba(59,130,246,.5);--tw-ring-offset-shadow:0 0 #0000;--tw-ring-shadow:0 0 #0000;--tw-shadow:0 0 #0000;--tw-shadow-colored:0 0 #0000;--tw-blur: ;--tw-brightness: ;--tw-contrast: ;--tw-grayscale: ;--tw-hue-rotate: ;--tw-invert: ;--tw-saturate: ;--tw-sepia: ;--tw-drop-shadow: ;--tw-backdrop-blur: ;--tw-backdrop-brightness: ;--tw-backdrop-contrast: ;--tw-backdrop-grayscale: ;--tw-backdrop-hue-rotate: ;--tw-backdrop-invert: ;--tw-backdrop-opacity: ;--tw-backdrop-saturate: ;--tw-backdrop-sepia: ;--tw-contain-size: ;--tw-contain-layout: ;--tw-contain-paint: ;--tw-contain-style: }::backdrop{--tw-border-spacing-x:0;--tw-border-spacing-y:0;--tw-translate-x:0;--tw-translate-y:0;--tw-rotate:0;--tw-skew-x:0;--tw-skew-y:0;--tw-scale-x:1;--tw-scale-y:1;--tw-pan-x: ;--tw-pan-y: ;--tw-pinch-zoom: ;--tw-scroll-snap-strictness:proximity;--tw-gradient-from-position: ;--tw-gradient-via-position: ;--tw-gradient-to-position: ;--tw-ordinal: ;--tw-slashed-zero: ;--tw-numeric-figure: ;--tw-numeric-spacing: ;--tw-numeric-fraction: ;--tw-ring-inset: ;--tw-ring-offset-width:0px;--tw-ring-offset-color:#fff;--tw-ring-color:rgba(59,130,246,.5);--tw-ring-offset-shadow:0 0 #0000;--tw-ring-shadow:0 0 #0000;--tw-shadow:0 0 #0000;--tw-shadow-colored:0 0 #0000;--tw-blur: ;--tw-brightness: ;--tw-contrast: ;--tw-grayscale: ;--tw-hue-rotate: ;--tw-invert: ;--tw-saturate: ;--tw-sepia: ;--tw-drop-shadow: ;--tw-backdrop-blur: ;--tw-backdrop-brightness: ;--tw-backdrop-contrast: ;--tw-backdrop-grayscale: ;--tw-backdrop-hue-rotate: ;--tw-backdrop-invert: ;--tw-backdrop-opacity: ;--tw-backdrop-saturate: ;--tw-backdrop-sepia: ;--tw-contain-size: ;--tw-contain-layout: ;--tw-contain-paint: ;--tw-contain-style: }.chat-widget-root{--cw-primary:#1d4ed8;--cw-primary-hover:#1e40af;--cw-status-success:160 84% 39%;--cw-status-success-bg:152 81% 96%;--cw-status-warning:35 100% 50%;--cw-status-warning-bg:34 100% 95%;--cw-status-error:350 89% 60%;--cw-status-error-bg:356 100% 97%;--cw-status-info:199 89% 48%;--cw-status-info-bg:204 100% 97%;-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale;font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Oxygen,Ubuntu,Cantarell,Fira Sans,Droid Sans,Helvetica Neue,sans-serif}.chat-widget-root.dark{--cw-status-success:158 64% 52%;--cw-status-success-bg:152 36% 14%;--cw-status-warning:38 92% 60%;--cw-status-warning-bg:36 33% 14%;--cw-status-error:350 89% 65%;--cw-status-error-bg:356 33% 16%;--cw-status-info:199 89% 58%;--cw-status-info-bg:204 33% 14%}.\\!container{width:100%!important}.container{width:100%}@media (min-width:640px){.\\!container{max-width:640px!important}.container{max-width:640px}}@media (min-width:768px){.\\!container{max-width:768px!important}.container{max-width:768px}}@media (min-width:1024px){.\\!container{max-width:1024px!important}.container{max-width:1024px}}@media (min-width:1280px){.\\!container{max-width:1280px!important}.container{max-width:1280px}}@media (min-width:1536px){.\\!container{max-width:1536px!important}.container{max-width:1536px}}#chat-widget-root .chat-widget-root *{box-sizing:border-box;margin:0;padding:0}#chat-widget-root .chat-messages::-webkit-scrollbar{width:6px}#chat-widget-root .chat-messages::-webkit-scrollbar-track{background:transparent}#chat-widget-root .chat-messages::-webkit-scrollbar-thumb{background:rgba(156,163,175,.5);border-radius:10px}#chat-widget-root 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.border-t{border-top-width:1px}#chat-widget-root .border-t-2{border-top-width:2px}#chat-widget-root .border-dotted{border-style:dotted}#chat-widget-root .border-none{border-style:none}#chat-widget-root .\\!border-status-error{border-color:hsl(var(--cw-status-error))!important}#chat-widget-root .border-amber-200{--tw-border-opacity:1;border-color:rgb(253 230 138/var(--tw-border-opacity,1))}#chat-widget-root .border-amber-700\\/50{border-color:rgba(180,83,9,.5)}#chat-widget-root .border-blue-200{--tw-border-opacity:1;border-color:rgb(191 219 254/var(--tw-border-opacity,1))}#chat-widget-root .border-blue-700\\/50{border-color:rgba(29,78,216,.5)}#chat-widget-root .border-gray-100{--tw-border-opacity:1;border-color:rgb(243 244 246/var(--tw-border-opacity,1))}#chat-widget-root .border-gray-200{--tw-border-opacity:1;border-color:rgb(229 231 235/var(--tw-border-opacity,1))}#chat-widget-root .border-gray-200\\/60{border-color:rgba(229,231,235,.6)}#chat-widget-root 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:is(.\\[\\&\\>\\*\\:first-child\\]\\:\\!mt-0>:first-child){margin-top:0!important}#chat-widget-root :is(.\\[\\&\\>\\*\\:last-child\\]\\:\\!mb-0>:last-child){margin-bottom:0!important}";
   var css_248z = ".chat-widget-root{position:fixed;z-index:999999}.chat-widget-container{color:var(--cw-text-color,inherit);font-family:var(\n    --cw-font-family,-apple-system,BlinkMacSystemFont,\"Segoe UI\",\"Roboto\",\"Oxygen\",\"Ubuntu\",\"Cantarell\",\"Fira Sans\",\"Droid Sans\",\"Helvetica Neue\",sans-serif\n  )}#chat-widget-root .chat-messages p{overflow-wrap:anywhere;word-break:break-word}textarea#chat-widget-input::-moz-placeholder{border:none;line-height:48px;outline:none}textarea#chat-widget-input::placeholder{border:none;line-height:48px;outline:none}textarea#chat-widget-input{border:none;line-height:48px;outline:none}@keyframes slideIn{0%{opacity:0;transform:translateY(10px)}to{opacity:1;transform:translateY(0)}}@keyframes bounce{0%,to{transform:translateY(0)}50%{transform:translateY(-5px)}}#chat-widget-root .scrollbar-hide{-ms-overflow-style:none;scrollbar-width:none}#chat-widget-root .scrollbar-hide::-webkit-scrollbar{display:none}#chat-widget-root .slim-scrollbar-x{scrollbar-width:thin}#chat-widget-root .slim-scrollbar-x::-webkit-scrollbar{height:3px!important}#chat-widget-root .slim-scrollbar-x::-webkit-scrollbar-track{background:transparent!important}#chat-widget-root .slim-scrollbar-x::-webkit-scrollbar-thumb{background:#d1d5db!important;border-radius:2px!important}#chat-widget-root .slim-scrollbar-x::-webkit-scrollbar-thumb:hover{background:#9ca3af!important}@media print{.chat-widget-root{display:none!important}}";
@@ -8948,8 +8948,9 @@
    * is a small energy-based state machine between the mic and the socket: it
    * forwards audio ONLY inside a confirmed speech turn.
    *
-   *   - idle -> speech needs sustained voiced energy (`speechStartMs`), so a
-   *     click, breath or keyboard tap never arms a turn;
+   *   - idle -> speech needs `speechStartMs` of voiced energy inside the last
+   *     `speechWindowMs`, so a click, breath or keyboard tap never arms a turn,
+   *     while a quiet frame inside a short word does not throw the onset away;
    *   - on open it fires `onSpeechStart` (barge-in: stop assistant TTS), then
    *     flushes `preRollMs` of buffered audio so the first word is not clipped;
    *   - while speaking it forwards every frame, including short pauses;
@@ -8965,8 +8966,18 @@
     // RMS energy (0..1) at/above which a frame counts as voiced. Speech is
     // typically 0.05-0.3; quiet room tone sits well under 0.02.
     energyThreshold: 0.025,
-    // Continuous voiced audio (ms) required to OPEN a turn - rejects coughs/clicks.
-    speechStartMs: 200,
+    // Voiced audio (ms) inside `speechWindowMs` required to OPEN a turn -
+    // rejects coughs/clicks. EV-4952: this was 200 ms of strictly continuous
+    // voiced frames, and on dev (4 Nov 2026) short answers like "yes" and
+    // "hello" often never opened the gate: at 8 ms frames one quiet frame
+    // between syllables reset the run, so the caller had to repeat themselves.
+    speechStartMs: 120,
+    // Sliding window (ms) the voiced audio above is counted over.
+    speechWindowMs: 200,
+    // Continuous quiet (ms) that abandons a half-built onset. A dip shorter
+    // than this (a plosive, the gap inside "hel-lo") is tolerated; anything
+    // longer is a real pause, so isolated pops cannot add up over time.
+    onsetGapMs: 40,
     // Continuous silence (ms) after speech that CLOSES the turn.
     hangoverMs: 1000,
     // Audio (ms) preceding turn-open to retain and flush.
@@ -8998,12 +9009,18 @@
       sampleRate: config.sampleRate,
       energyThreshold: pick(config.energyThreshold, DEFAULT_SPEECH_GATE_CONFIG.energyThreshold),
       speechStartMs: pick(config.speechStartMs, DEFAULT_SPEECH_GATE_CONFIG.speechStartMs),
+      speechWindowMs: pick(config.speechWindowMs, DEFAULT_SPEECH_GATE_CONFIG.speechWindowMs),
+      onsetGapMs: pick(config.onsetGapMs, DEFAULT_SPEECH_GATE_CONFIG.onsetGapMs),
       hangoverMs: pick(config.hangoverMs, DEFAULT_SPEECH_GATE_CONFIG.hangoverMs),
       preRollMs: pick(config.preRollMs, DEFAULT_SPEECH_GATE_CONFIG.preRollMs)
     };
     let speaking = false;
-    // While idle: how much consecutive voiced audio has been seen (to open).
-    let voicedRunMs = 0;
+    // While idle: recent frames ({ durationMs, voiced }) covering the last
+    // `speechWindowMs`, with their voiced total, plus the current quiet run.
+    let onset = [];
+    let onsetMs = 0;
+    let voicedMs = 0;
+    let quietRunMs = 0;
     // While speaking: how much consecutive silence has been seen (to close).
     let silenceRunMs = 0;
     // Ring of recent frames kept only while idle, for pre-roll on open.
@@ -9014,9 +9031,15 @@
     const frameDurationMs = function (pcm) {
       return pcm.byteLength / 2 / cfg.sampleRate * 1000;
     };
+    const clearOnset = function () {
+      onset = [];
+      onsetMs = 0;
+      voicedMs = 0;
+      quietRunMs = 0;
+    };
     const reset = function () {
       speaking = false;
-      voicedRunMs = 0;
+      clearOnset();
       silenceRunMs = 0;
       preRoll = [];
       preRollMsBuffered = 0;
@@ -9036,22 +9059,35 @@
           const dropped = preRoll.shift();
           preRollMsBuffered -= dropped ? dropped.durationMs : 0;
         }
+        onset.push({
+          durationMs: durationMs,
+          voiced: voiced
+        });
+        onsetMs += durationMs;
+        if (voiced) voicedMs += durationMs;
+        while (onsetMs > cfg.speechWindowMs && onset.length > 1) {
+          const old = onset.shift();
+          onsetMs -= old.durationMs;
+          if (old.voiced) voicedMs -= old.durationMs;
+        }
         if (voiced) {
-          voicedRunMs += durationMs;
-          if (voicedRunMs >= cfg.speechStartMs) {
+          quietRunMs = 0;
+          if (voicedMs >= cfg.speechStartMs) {
             // Confirmed speech: open the turn. onSpeechStart first so the
             // caller can barge in, then flush the pre-roll and go live.
             speaking = true;
             silenceRunMs = 0;
+            clearOnset();
             if (typeof callbacks.onSpeechStart === 'function') callbacks.onSpeechStart();
             for (let i = 0; i < preRoll.length; i += 1) callbacks.onVoiceFrame(preRoll[i].pcm);
             preRoll = [];
             preRollMsBuffered = 0;
           }
         } else {
-          // Sustained energy only: any silent frame resets the run so a brief
-          // transient cannot accumulate its way over the threshold.
-          voicedRunMs = 0;
+          // A brief dip is tolerated; a real pause abandons the onset so a
+          // stray transient cannot accumulate its way over the threshold.
+          quietRunMs += durationMs;
+          if (quietRunMs >= cfg.onsetGapMs) clearOnset();
         }
         return;
       }
@@ -9065,7 +9101,7 @@
         silenceRunMs += durationMs;
         if (silenceRunMs >= cfg.hangoverMs) {
           speaking = false;
-          voicedRunMs = 0;
+          clearOnset();
           silenceRunMs = 0;
           callbacks.onSpeechEnd();
         }
@@ -9246,6 +9282,10 @@
     // EV-4048: system line when a human agent first replies. {name} is
     // substituted at the call site.
     agentJoinedConversation: "{name} has joined the conversation",
+    // EV-4956: the widget's sign that the AI passed the conversation to a person:
+    // a line in the transcript, and the header's status while the team owns it.
+    handedOffToTeam: "Your conversation has been passed to our team",
+    handedOffStatus: "Our team will reply here",
     // EV-4233: launcher channel picker.
     chatHere: "Chat here",
     chooseChannel: "Choose how to chat",
@@ -9324,6 +9364,8 @@
     en: EN,
     ar: {
       agentJoinedConversation: "انضم {name} إلى المحادثة",
+      handedOffToTeam: "تم تحويل محادثتك إلى فريقنا",
+      handedOffStatus: "سيرد فريقنا هنا",
       chatHere: "الدردشة هنا",
       chooseChannel: "اختر طريقة الدردشة",
       connectionError: "عذرًا، أواجه مشكلة في الاتصال حاليًا. يرجى المحاولة مرة أخرى.",
@@ -9381,6 +9423,8 @@
     },
     es: {
       agentJoinedConversation: "{name} se ha unido a la conversación",
+      handedOffToTeam: "Tu conversación se ha pasado a nuestro equipo",
+      handedOffStatus: "Nuestro equipo responderá aquí",
       connectionError: "Lo sentimos, estoy teniendo problemas de conexión en este momento. Inténtalo de nuevo.",
       micDenied: "No pudimos acceder a tu micrófono. Permite el acceso e inténtalo de nuevo.",
       micNotFound: "No se encontró ningún micrófono. Conecta uno e inténtalo de nuevo.",
@@ -9634,6 +9678,8 @@
     },
     zh: {
       agentJoinedConversation: "{name} 已加入对话",
+      handedOffToTeam: "您的对话已转交给我们的团队",
+      handedOffStatus: "我们的团队将在此回复",
       connectionError: "抱歉，我现在连接遇到问题。请重试。",
       micDenied: "无法访问您的麦克风。请允许访问后重试。",
       micNotFound: "未检测到麦克风。请连接麦克风后重试。",
@@ -9803,6 +9849,8 @@
     },
     nl: {
       agentJoinedConversation: "{name} neemt deel aan het gesprek",
+      handedOffToTeam: "Uw gesprek is doorgegeven aan ons team",
+      handedOffStatus: "Ons team reageert hier",
       connectionError: "Sorry, ik heb momenteel verbindingsproblemen. Probeer het opnieuw.",
       micDenied: "We konden geen toegang krijgen tot je microfoon. Geef toegang en probeer het opnieuw.",
       micNotFound: "Geen microfoon gevonden. Sluit een microfoon aan en probeer het opnieuw.",
@@ -9930,6 +9978,8 @@
     },
     fr: {
       agentJoinedConversation: "{name} a rejoint la conversation",
+      handedOffToTeam: "Votre conversation a été transmise à notre équipe",
+      handedOffStatus: "Notre équipe vous répondra ici",
       connectionError: "Désolé, je rencontre des problèmes de connexion en ce moment. Veuillez réessayer.",
       micDenied: "Nous n'avons pas pu accéder à votre microphone. Autorisez l'accès et réessayez.",
       micNotFound: "Aucun microphone détecté. Connectez-en un et réessayez.",
@@ -9973,6 +10023,8 @@
     },
     de: {
       agentJoinedConversation: "{name} ist dem Gespräch beigetreten",
+      handedOffToTeam: "Ihr Gespräch wurde an unser Team übergeben",
+      handedOffStatus: "Unser Team antwortet Ihnen hier",
       connectionError: "Entschuldigung, ich habe gerade Verbindungsprobleme. Bitte versuchen Sie es erneut.",
       micDenied: "Wir konnten nicht auf Ihr Mikrofon zugreifen. Bitte erlauben Sie den Zugriff und versuchen Sie es erneut.",
       micNotFound: "Kein Mikrofon gefunden. Bitte schließen Sie eines an und versuchen Sie es erneut.",
@@ -10314,6 +10366,8 @@
     },
     ja: {
       agentJoinedConversation: "{name}が会話に参加しました",
+      handedOffToTeam: "会話を担当チームに引き継ぎました",
+      handedOffStatus: "担当チームがこちらで返信します",
       connectionError: "申し訳ありません。現在接続に問題が発生しています。もう一度お試しください。",
       micDenied: "マイクにアクセスできませんでした。アクセスを許可してもう一度お試しください。",
       micNotFound: "マイクが見つかりません。マイクを接続してもう一度お試しください。",
@@ -10819,6 +10873,8 @@
     },
     sr: {
       agentJoinedConversation: "{name} se pridružio/la razgovoru",
+      handedOffToTeam: "Vaš razgovor je prosleđen našem timu",
+      handedOffStatus: "Naš tim će odgovoriti ovde",
       connectionError: "Izvinite, trenutno imam problema sa povezivanjem. Probajte ponovo.",
       micDenied: "Nismo mogli da pristupimo vašem mikrofonu. Dozvolite pristup i probajte ponovo.",
       micNotFound: "Mikrofon nije pronađen. Priključite mikrofon i probajte ponovo.",
@@ -12278,6 +12334,54 @@
     return "voiceUnavailable";
   }
+  /**
+   * The spoken greeting voice-runtime sends as soon as a call connects (EV-4952).
+   *
+   * The server sends `{"greeting": {"text": "..."}}` once, before the greeting
+   * audio, then the audio frames as usual, then `turnComplete`. Until now the
+   * widget dropped every bot reply before the user had spoken, so on the dev
+   * call UR-0016 (Aurelia org org_1793698095653_c341070ff1, 4 Nov 2026) the
+   * caller sat in silence until they spoke first. The marker is what lets the
+   * client tell the greeting apart from a stray reply and play it.
+   *
+   * A client that never gets the marker behaves exactly as before. Mirrors
+   * packages/frontend/src/components/chatbot-preview/voiceGreeting.ts.
+   */
+  /** The greeting text if the event is the greeting marker, else null. */
+  function voiceGreetingText(event) {
+    const text = event?.greeting?.text;
+    if (typeof text !== "string") return null;
+    const trimmed = text.trim();
+    return trimmed === "" ? null : trimmed;
+  }
+  /**
+   * The bubbles after the greeting arrives.
+   *
+   * - The static welcome this call added (`welcomeId`) is replaced by the
+   *   greeting, so the call does not show both.
+   * - A bubble already on screen with the same text (a welcome shown before the
+   *   call started, in either list) is kept and no duplicate is added.
+   * - Otherwise the greeting is appended as the bot's bubble.
+   */
+  function applyVoiceGreeting(prev, text, welcomeId, others, makeBubble) {
+    if (welcomeId) {
+      const at = prev.findIndex(m => m.id === welcomeId);
+      if (at >= 0) {
+        const next = [...prev];
+        next[at] = {
+          ...next[at],
+          content: text
+        };
+        return next;
+      }
+    }
+    const shown = [...prev, ...(others || [])].some(m => m.role === "assistant" && typeof m.content === "string" && m.content.trim() === text);
+    if (shown) return prev;
+    return [...prev, makeBubble(text)];
+  }
   /**
    * Replies the widget never streamed itself.
    *
@@ -12559,6 +12663,14 @@
   // Persisting it would cause a duplicate-welcome render on reload because the
   // stored copy lacks the `isWelcome` flag (sanitize would strip it) and gets
   // rendered as a regular assistant message alongside the freshly-added one.
+  // The metadata fields worth keeping across a reload; null when there are none.
+  function storedMetadata(metadata) {
+    if (!metadata || typeof metadata !== 'object') return null;
+    const kept = {};
+    if (typeof metadata.senderName === 'string' && metadata.senderName) kept.senderName = metadata.senderName;
+    if (typeof metadata.contentType === 'string' && metadata.contentType) kept.contentType = metadata.contentType;
+    return Object.keys(kept).length > 0 ? kept : null;
+  }
   function sanitizeMessagesForStorage(messages) {
     if (!Array.isArray(messages)) return [];
     return messages.filter(m => m && !m.isWelcome && (m.content || Array.isArray(m.sources) && m.sources.length > 0 || Array.isArray(m.attachments) && m.attachments.length > 0)).map(m => ({
@@ -12576,6 +12688,13 @@
       ...(Array.isArray(m.prompts) && m.prompts.length > 0 ? {
         prompts: m.prompts
       } : {}),
+      // EV-4956: who sent a server-side message and whether it is a platform
+      // line. Dropped before, so after a reload a person's reply lost its
+      // name and a holding line went back to looking like an AI reply (the
+      // server merge skips ids already restored from here).
+      ...(storedMetadata(m.metadata) ? {
+        metadata: storedMetadata(m.metadata)
+      } : {}),
       // 2026-07-02 - persist paperclip attachments so refresh restores
       // the chip stack above the user's text bubble. Copy only the
       // wire-shape fields the widget renders from; no chunk content
@@ -12885,6 +13004,17 @@
     return [String(content ?? '').trim(), ...links].filter(Boolean).join('\n\n');
   };
+  // EV-4956: what the widget keeps about a server-side message. The sender's
+  // name (a person's reply) and, for the platform's own lines (handoff_ack,
+  // handoff_wait), the content type, so MessageList can show those as system
+  // lines instead of in the AI's bubble.
+  const agentMessageMetadata = m => ({
+    senderName: m?.senderName,
+    ...(typeof m?.contentType === 'string' && m.contentType ? {
+      contentType: m.contentType
+    } : {})
+  });
   // 2026-07-06 - accept and preserve `attachments` on the returned
   // message object. Historically createMessage's destructure omitted
   // this field, so callers who spread `{...(attachmentsPayload.length
@@ -13190,10 +13320,25 @@
     reactExports.useEffect(() => {
       messagesNowRef.current = messages;
     }, [messages]);
+    // EV-4956: where the conversation passed to the team, as the ids of the
+    // messages the hand-off came after. MessageList shows a "passed to our
+    // team" line there, so the customer can see they are now waiting for a
+    // person and not the AI.
+    const [handoffPoints, setHandoffPoints] = reactExports.useState([]);
     const isHandedOffRef = reactExports.useRef(false);
-    const markHandedOff = reactExports.useCallback(() => {
+    // recordPoint: false when the hand-off is read back from history on a
+    // reload; the point it happened at is not known then, so no line is drawn.
+    const markHandedOff = reactExports.useCallback(({
+      recordPoint = true
+    } = {}) => {
+      const wasHandedOff = isHandedOffRef.current;
       isHandedOffRef.current = true;
       setIsHandedOff(true);
+      if (wasHandedOff || !recordPoint) return;
+      const now = messagesNowRef.current || [];
+      const afterMessageId = now.length > 0 ? now[now.length - 1].id : null;
+      if (!afterMessageId) return;
+      setHandoffPoints(points => points.includes(afterMessageId) ? points : [...points, afterMessageId]);
     }, []);
     // The AI owns the conversation again: a Skill replied to an Instruct Skill.
     // Left handed off, the customer's next message was sent and the AI's
@@ -13267,6 +13412,14 @@
     const lastProcessedAssistantContentRef = reactExports.useRef(null); // Track last processed content to prevent duplicates
     const userHasSpokenRef = reactExports.useRef(false); // Track if user has sent first message - prevents automatic greetings
     const turnHasTranscriptionRef = reactExports.useRef(false); // True when outputTranscription received this turn - skip content.parts text
+    // EV-4952: true from the server's greeting marker until its turnComplete
+    // (or a barge-in), so the greeting audio plays before the user has spoken.
+    const greetingActiveRef = reactExports.useRef(false);
+    const voiceWelcomeIdRef = reactExports.useRef(null); // the static welcome bubble this voice call added, if any
+    // The text-mode bubbles, read by the greeting de-dup without re-binding the
+    // socket handler on every message.
+    const voiceTextMessagesRef = reactExports.useRef(messages);
+    voiceTextMessagesRef.current = messages;
     const stopVoiceSessionRef = reactExports.useRef(null); // Ref to avoid referencing stopVoiceSession before it is defined in handleBidiEvent
     const pendingVoiceSourcesRef = reactExports.useRef(null); // Hold sources until the assistant bubble for this turn exists
     // Anonymous browser fingerprint from @eshal-tracker/sdk. Resolved
@@ -13308,9 +13461,7 @@
             role: m.role || 'assistant',
             content: withAgentAttachmentLinks(m.content, m.attachments),
             isProcessing: false,
-            metadata: {
-              senderName: m.senderName
-            }
+            metadata: agentMessageMetadata(m)
           }),
           timestamp: m.createdAt ? new Date(m.createdAt) : new Date()
         }));
@@ -13437,9 +13588,7 @@
                 role: data.message.role || 'assistant',
                 content: withAgentAttachmentLinks(data.message.content, data.message.attachments),
                 isProcessing: false,
-                metadata: {
-                  senderName: data.message.senderName
-                }
+                metadata: agentMessageMetadata(data.message)
               })];
             });
           }
@@ -13729,7 +13878,10 @@
           // (not merely the presence of past agent messages) means a reopened
           // conversation (responder back to 'ai') is AI-handled again.
           if (!cancelled && data?.responder === 'human') {
-            markHandedOff();
+            // EV-4956: read back on a reload, so where it happened is unknown.
+            markHandedOff({
+              recordPoint: false
+            });
             startHandoffEventSource();
           }
         } catch {
@@ -14998,6 +15150,7 @@
       currentAssistantMessageIdRef.current = null;
       currentInputMessageIdRef.current = null;
       turnHasTranscriptionRef.current = false; // reset for next turn
+      greetingActiveRef.current = false; // the greeting turn, if any, is over
       pendingVoiceSourcesRef.current = null;
     }, []);
     const handleInterrupted = reactExports.useCallback(() => {
@@ -15009,6 +15162,7 @@
       }
       currentAssistantMessageIdRef.current = null;
       currentInputMessageIdRef.current = null;
+      greetingActiveRef.current = false; // a barge-in over the greeting ends it
       pendingVoiceSourcesRef.current = null;
       setBidiMessages(prev => prev.map(message => message.metadata?.source === "bidi" ? {
         ...message,
@@ -15226,6 +15380,35 @@
         return;
       }
+      // EV-4952: voice-runtime greets the caller as soon as the call connects
+      // and marks it with {"greeting": {"text"}} before the audio. Show the
+      // text as the bot's bubble now (replacing this call's static welcome,
+      // never duplicating one already on screen) and let the audio that
+      // follows play until turnComplete, even though the user has not spoken.
+      const greetingText = voiceGreetingText(event);
+      if (greetingText) {
+        greetingActiveRef.current = true;
+        setBidiMessages(prev => applyVoiceGreeting(prev, greetingText, voiceWelcomeIdRef.current, voiceTextMessagesRef.current, text => createMessage({
+          id: `bidi-greeting-${Date.now()}`,
+          role: "assistant",
+          content: text,
+          metadata: {
+            source: "bidi"
+          }
+        })));
+        return;
+      }
+      if (greetingActiveRef.current && !userHasSpokenRef.current) {
+        // The greeting's text is already on screen: play its audio only.
+        if (event.content?.parts) {
+          handleContentParts(event.content.parts, Boolean(event.content?.finished || event.finished), true);
+        }
+        if (event.turnComplete) {
+          handleTurnComplete();
+        }
+        return;
+      }
       // CRITICAL: Ignore assistant responses until user has spoken
       // This prevents automatic greetings from appearing before user's first message
       if (!userHasSpokenRef.current) {
@@ -15523,6 +15706,8 @@
       // Reset userHasSpoken flag when starting new session
       userHasSpokenRef.current = false;
+      greetingActiveRef.current = false;
+      voiceWelcomeIdRef.current = null;
       setBidiMessages(prev => {
         // Don't add welcome message if there are already any messages (either bidi or text)
         // This prevents showing welcome message when turning voice on again after a conversation
@@ -15543,6 +15728,8 @@
             source: "bidi"
           }
         });
+        // Remembered so a spoken greeting (EV-4952) replaces it, not doubles it.
+        voiceWelcomeIdRef.current = welcomeMsg.id;
         return [welcomeMsg];
       });
       connectWebsocket();
@@ -15661,6 +15848,7 @@
       // The rating request belonged to the conversation being left.
       setCsatRequest(null);
       setLiveJoined([]);
+      setHandoffPoints([]);
       // Drop the localStorage transcript for the conversation we're abandoning
       // BEFORE we rotate to a fresh sessionId, otherwise the old bucket leaks.
@@ -15910,6 +16098,10 @@
       sessionExpiringSoon,
       resetConversation,
       updateMessageFeedback,
+      // EV-4956: whether the team owns the conversation (header status), and
+      // the messages a hand-off came after (the "passed to our team" line).
+      isHandedOff,
+      handoffPoints,
       // Rating request from the Inbox (null when none is open).
       csatRequest,
       // EV-4803: agents who joined live, for the "has joined" line.
@@ -16508,6 +16700,12 @@
    * a fence is. Shared by the frontend (Inbox, Testing lab), the widget and
    * the agent-sdk.
    *
+   * EV-4953: a card the reader sees as text (a card, a confirmation, an alert)
+   * is copied as that text, its title and body, instead of being dropped, so a
+   * customer copying a quote gets the quote. Its buttons, choices, values and
+   * variants are still left out, and every other fence (charts, button groups,
+   * forms, a spec that does not parse) is removed as before.
+   *
    * Plain JavaScript (types in clipboardText.d.ts), conservative syntax: the
    * widget's Rollup/Babel build compiles neither TypeScript nor this file.
    */
@@ -16516,15 +16714,70 @@
   function a2uiFenceRe() {
     return /```[ \t]*(?:eshal-ui|eshal-chart|chart)\b[ \t]*\r?\n([\s\S]*?)```/g;
   }
+  // The spec types whose words are shown as text: title and body.
+  const READABLE_TYPES = ['card', 'confirmation', 'alert'];
+  // Same normalisation as a2ui.js normalizeA2uiType, kept local because the
+  // chat core's files import nothing but each other by letter-only names.
+  function specType(type) {
+    return String(type || '').trim().toLowerCase().replace(/_/g, '-');
+  }
+  function trimmedText(value) {
+    if (typeof value === 'string') return value.trim();
+    if (typeof value === 'number' && isFinite(value)) return String(value);
+    return '';
+  }
+  // A card's detail row as it reads on screen, "Label: value".
+  function fieldLine(field) {
+    if (!field || typeof field !== 'object') return '';
+    const value = trimmedText(field.value);
+    if (!value) return '';
+    const label = trimmedText(field.label);
+    return label ? label + ': ' + value : value;
+  }
+  /**
+   * The words a reader sees on one eshal-ui spec: the title, the body and, on a
+   * card, its label/value rows. '' for a spec that shows no text of its own or
+   * cannot be read.
+   */
+  function a2uiSpecText(json) {
+    let spec;
+    try {
+      spec = JSON.parse(json);
+    } catch (e) {
+      return '';
+    }
+    if (!spec || typeof spec !== 'object' || Array.isArray(spec)) return '';
+    const type = specType(spec.type);
+    if (READABLE_TYPES.indexOf(type) < 0) return '';
+    const lines = [];
+    const title = trimmedText(spec.title);
+    const body = trimmedText(spec.body);
+    if (title) lines.push(title);
+    if (body) lines.push(body);
+    if (type === 'card' && Array.isArray(spec.fields)) {
+      for (let i = 0; i < spec.fields.length; i++) {
+        const line = fieldLine(spec.fields[i]);
+        if (line) lines.push(line);
+      }
+    }
+    return lines.join('\n');
+  }
   function stripA2uiFences(text) {
     if (!text || !A2UI_FENCE_TAGS.test(text)) return text;
-    return text.replace(a2uiFenceRe(), '').replace(/\n{3,}/g, '\n\n').trim();
+    return text.replace(a2uiFenceRe(), function (_fence, spec) {
+      return a2uiSpecText(spec);
+    }).replace(/\n{3,}/g, '\n\n').trim();
   }
   /**
    * The whole-chat "Copy Chat" text: one "Role: words" stanza per message,
-   * blank line between. A message that is only a card has no words, so it is
-   * left out like any other empty message.
+   * blank line between. A card is copied as its title and body (EV-4953); a
+   * message left with no words (only buttons or a chart) is left out like any
+   * other empty message.
    */
   function formatChatForClipboard(messages, assistantName) {
     if (!Array.isArray(messages)) return '';
@@ -18695,10 +18948,13 @@
   // threaded through MessageBubble -> StreamingMarkdown -> MarkdownRenderer.
   const A2uiAnsweredContext = /*#__PURE__*/reactExports.createContext(undefined);
+  const PLATFORM_LINE_TYPES = new Set(["handoff_ack", "handoff_wait"]);
   const MessageList = ({
     messages = [],
     // EV-4803: agents who joined live: [{ name, afterMessageId }].
     liveJoined = [],
+    // EV-4956: ids of the messages a hand-off to the team came after.
+    handoffPoints = [],
     isDark,
     primaryColor,
     isLoading,
@@ -18891,6 +19147,36 @@
       },
       children: translate(defaultLanguage, "agentJoinedConversation").replace("{name}", name)
     }, key);
+    // EV-4956: the system line where the AI passed the conversation to the
+    // team, styled like the joined line so it reads as the platform's, not the AI's.
+    const handoffAfter = reactExports.useMemo(() => new Set(handoffPoints), [handoffPoints]);
+    // EV-4956: the platform's own lines while the customer waits for a person
+    // (the hand-off acknowledgement, the away and holding lines) are shown as
+    // centred system lines, without the AI's avatar and bubble.
+    const platformLine = message => /*#__PURE__*/jsxRuntimeExports.jsx("div", {
+      role: "status",
+      "data-testid": "platform-line",
+      dir: detectTextDirection(message.content, isRtl) ? "rtl" : "ltr",
+      style: {
+        textAlign: "center",
+        fontSize: "12px",
+        opacity: 0.7,
+        margin: "8px 0",
+        whiteSpace: "pre-wrap"
+      },
+      children: message.content
+    });
+    const handoffLine = key => /*#__PURE__*/jsxRuntimeExports.jsx("div", {
+      role: "status",
+      "data-testid": "handoff-line",
+      style: {
+        textAlign: "center",
+        fontSize: "12px",
+        opacity: 0.7,
+        margin: "8px 0"
+      },
+      children: translate(defaultLanguage, "handedOffToTeam")
+    }, key);
     const disclaimerIsRtl = reactExports.useMemo(() => detectTextDirection(disclaimerText, isRtl), [disclaimerText, isRtl]);
     return /*#__PURE__*/jsxRuntimeExports.jsxs(jsxRuntimeExports.Fragment, {
       children: [disclaimerEnabled && disclaimerText && disclaimerPosition === "top" && /*#__PURE__*/jsxRuntimeExports.jsx("div", {
@@ -18939,6 +19225,7 @@
         })
       }), messages.map((message, index) => {
         const humanAgent = humanAgentAnnotations.get(message.id);
+        const isPlatformLine = message.role === "assistant" && PLATFORM_LINE_TYPES.has(message.metadata?.contentType);
         return (
           /*#__PURE__*/
           // 2026-09-26: the turn that answered this message (if any) locks its
@@ -18955,7 +19242,7 @@
                 textAlign: isRtl ? "right" : "left"
               },
               children: humanAgent.name
-            }), /*#__PURE__*/jsxRuntimeExports.jsx(MessageBubble$1, {
+            }), isPlatformLine && platformLine(message), !isPlatformLine && /*#__PURE__*/jsxRuntimeExports.jsx(MessageBubble$1, {
               message: message,
               isDark: isDark,
               primaryColor: primaryColor,
@@ -18993,7 +19280,7 @@
               headerTextColor: headerTextColor,
               onRetryMessage: onRetryMessage,
               defaultLanguage: defaultLanguage
-            }), (liveJoins.get(message.id) || []).map(name => joinedLine(name, `live-join-${name}`))]
+            }), handoffAfter.has(message.id) && handoffLine(`handoff-${message.id}`), (liveJoins.get(message.id) || []).map(name => joinedLine(name, `live-join-${name}`))]
           }, message.id)
         );
       }), (() => {
@@ -20851,18 +21138,25 @@
     headerTextColor,
     headerFontFamily,
     headerFontSize,
-    subtitle = null,
+    subtitle: configuredSubtitle = null,
     showStatus = false,
     statusMode = "always",
     officeHours = null,
     onRefreshChat,
     onCopyChat,
-    defaultLanguage = "en"
+    defaultLanguage = "en",
+    // EV-4956: the team owns the conversation. The subtitle then says so, so
+    // the header no longer looks exactly as it did while the AI was answering.
+    isHandedOff = false
   }) => {
     const resolvedHeaderBg = primaryColor;
     const resolvedHeaderText = headerTextColor || "#FFFFFF";
     const resolvedHeaderFontFamily = headerFontFamily || fontFamily || "Inter";
     const resolvedHeaderFontSize = headerFontSize || fontSize;
+    // EV-4956: while the team owns the conversation the status line below
+    // replaces the configured subtitle.
+    const subtitle = isHandedOff ? null : configuredSubtitle;
     useGoogleFont(resolvedHeaderFontFamily);
     const t = reactExports.useMemo(() => createTranslator(defaultLanguage), [defaultLanguage]);
     const isRtl = isRtlLocale(defaultLanguage);
@@ -20969,7 +21263,17 @@
               color: iconColor
             },
             children: conciergeName
-          }), subtitle ? /*#__PURE__*/jsxRuntimeExports.jsx("p", {
+          }), isHandedOff ? /*#__PURE__*/jsxRuntimeExports.jsx("p", {
+            "data-testid": "handoff-status",
+            role: "status",
+            className: "leading-snug truncate opacity-90",
+            style: {
+              fontSize: "12px",
+              color: iconColor,
+              textAlign: isRtl ? "right" : "left"
+            },
+            children: t("handedOffStatus")
+          }) : null, subtitle ? /*#__PURE__*/jsxRuntimeExports.jsx("p", {
             title: subtitle,
             className: "leading-snug truncate opacity-75",
             dir: subtitleIsRtl ? "rtl" : "ltr",
@@ -22004,6 +22308,10 @@
     csatRequest = null,
     // EV-4803: agents who joined live: [{ name, afterMessageId }].
     liveJoined = [],
+    // EV-4956: the team owns the conversation, and the ids of the messages a
+    // hand-off came after.
+    isHandedOff = false,
+    handoffPoints = [],
     onPromptSuggestionClick,
     onboardingEnabled = false,
     onResetConversation,
@@ -22797,7 +23105,8 @@
             officeHours: officeHours,
             onRefreshChat: onRefreshChat,
             onCopyChat: onCopyChat,
-            defaultLanguage: defaultLanguage
+            defaultLanguage: defaultLanguage,
+            isHandedOff: isHandedOff
           }), !isMinimized && filterEnabled && !showInlineFilter && !(showResolveForm && !isConversationResolved) && !(onboardingActive && !onboardingCompleted) && /*#__PURE__*/jsxRuntimeExports.jsx(CategoryTabsBar, {
             categories: filterCategories,
             selectedCategoryId: widgetFilter?.category || null,
@@ -22831,6 +23140,7 @@
                 }), /*#__PURE__*/jsxRuntimeExports.jsx(MessageList, {
                   messages: messages,
                   liveJoined: liveJoined,
+                  handoffPoints: handoffPoints,
                   isDark: isDark,
                   primaryColor: primaryColor,
                   isLoading: isLoading,
@@ -23285,7 +23595,7 @@
    * value by its own test (that constant sat at 0.1.113 while this package was
    * at 0.2.2 precisely because nothing enforced it - EV-2431).
    */
-  const WIDGET_VERSION = '0.2.41';
+  const WIDGET_VERSION = '0.2.43';
   /**
    * API utility functions
@@ -23707,7 +24017,9 @@
       setWidgetFilter,
       addAssistantMessage,
       csatRequest,
-      liveJoined
+      liveJoined,
+      isHandedOff,
+      handoffPoints
     } = useChatState(widgetConfig ? {
       welcomeMessage: widgetConfig.welcomeMessage,
       // Per the EV-3813 note below, this hook produces customer-facing
@@ -23930,6 +24242,8 @@
           csatPrompt: widgetConfig.csatPrompt,
           csatRequest: csatRequest,
           liveJoined: liveJoined,
+          isHandedOff: isHandedOff,
+          handoffPoints: handoffPoints,
           onboardingEnabled: widgetConfig.onboardingEnabled,
           onResetConversation: resetConversation,
           sessionExpiringSoon: sessionExpiringSoon,