@eshal-bot/chat-widget 0.1.77 → 0.1.82

package/dist/chat-widget.js

@@ -7869,7 +7869,7 @@
     m$2.hydrateRoot;
   }
 
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.hover\\:text-gray-200:hover{--tw-text-opacity:1;color:rgb(229 231 235/var(--tw-text-opacity,1))}#chat-widget-root .hover\\:text-gray-300:hover{--tw-text-opacity:1;color:rgb(209 213 219/var(--tw-text-opacity,1))}#chat-widget-root .hover\\:text-gray-600:hover{--tw-text-opacity:1;color:rgb(75 85 99/var(--tw-text-opacity,1))}#chat-widget-root .hover\\:text-gray-700:hover{--tw-text-opacity:1;color:rgb(55 65 81/var(--tw-text-opacity,1))}#chat-widget-root .hover\\:underline:hover{text-decoration-line:underline}#chat-widget-root .hover\\:opacity-80:hover{opacity:.8}#chat-widget-root .hover\\:opacity-90:hover{opacity:.9}#chat-widget-root .hover\\:shadow-md:hover{--tw-shadow:0 4px 6px -1px rgba(0,0,0,.1),0 2px 4px -2px rgba(0,0,0,.1);--tw-shadow-colored:0 4px 6px -1px var(--tw-shadow-color),0 2px 4px -2px var(--tw-shadow-color)}#chat-widget-root .hover\\:shadow-md:hover,#chat-widget-root .hover\\:shadow-xl:hover{box-shadow:var(--tw-ring-offset-shadow,0 0 #0000),var(--tw-ring-shadow,0 0 #0000),var(--tw-shadow)}#chat-widget-root .hover\\:shadow-xl:hover{--tw-shadow:0 20px 25px -5px rgba(0,0,0,.1),0 8px 10px -6px rgba(0,0,0,.1);--tw-shadow-colored:0 20px 25px -5px var(--tw-shadow-color),0 8px 10px -6px var(--tw-shadow-color)}#chat-widget-root .hover\\:grayscale-0:hover{--tw-grayscale:grayscale(0);filter:var(--tw-blur) var(--tw-brightness) var(--tw-contrast) var(--tw-grayscale) var(--tw-hue-rotate) var(--tw-invert) var(--tw-saturate) var(--tw-sepia) var(--tw-drop-shadow)}#chat-widget-root .focus\\:\\!border-red-500:focus{--tw-border-opacity:1!important;border-color:rgb(239 68 68/var(--tw-border-opacity,1))!important}#chat-widget-root .focus\\:border-\\[\\#5A6069\\]:focus{--tw-border-opacity:1;border-color:rgb(90 96 105/var(--tw-border-opacity,1))}#chat-widget-root .focus\\:border-\\[\\#B0B0B0\\]:focus{--tw-border-opacity:1;border-color:rgb(176 176 176/var(--tw-border-opacity,1))}#chat-widget-root .focus\\:outline-none:focus{outline:2px solid transparent;outline-offset:2px}#chat-widget-root .focus\\:ring-0:focus{--tw-ring-offset-shadow:var(--tw-ring-inset) 0 0 0 var(--tw-ring-offset-width) var(--tw-ring-offset-color);--tw-ring-shadow:var(--tw-ring-inset) 0 0 0 calc(var(--tw-ring-offset-width)) var(--tw-ring-color)}#chat-widget-root .focus\\:ring-0:focus,#chat-widget-root .focus\\:ring-1:focus{box-shadow:var(--tw-ring-offset-shadow),var(--tw-ring-shadow),var(--tw-shadow,0 0 #0000)}#chat-widget-root .focus\\:ring-1:focus{--tw-ring-offset-shadow:var(--tw-ring-inset) 0 0 0 var(--tw-ring-offset-width) var(--tw-ring-offset-color);--tw-ring-shadow:var(--tw-ring-inset) 0 0 0 calc(1px + var(--tw-ring-offset-width)) var(--tw-ring-color)}#chat-widget-root .focus\\:ring-gray-300:focus{--tw-ring-opacity:1;--tw-ring-color:rgb(209 213 219/var(--tw-ring-opacity,1))}#chat-widget-root .focus\\:ring-gray-600:focus{--tw-ring-opacity:1;--tw-ring-color:rgb(75 85 99/var(--tw-ring-opacity,1))}#chat-widget-root .focus-visible\\:outline-none:focus-visible{outline:2px solid transparent;outline-offset:2px}#chat-widget-root .focus-visible\\:ring-2:focus-visible{--tw-ring-offset-shadow:var(--tw-ring-inset) 0 0 0 var(--tw-ring-offset-width) var(--tw-ring-offset-color);--tw-ring-shadow:var(--tw-ring-inset) 0 0 0 calc(2px + var(--tw-ring-offset-width)) var(--tw-ring-color);box-shadow:var(--tw-ring-offset-shadow),var(--tw-ring-shadow),var(--tw-shadow,0 0 #0000)}#chat-widget-root .focus-visible\\:ring-white\\/40:focus-visible{--tw-ring-color:hsla(0,0%,100%,.4)}#chat-widget-root .active\\:scale-95:active{--tw-scale-x:.95;--tw-scale-y:.95}#chat-widget-root .active\\:scale-95:active,#chat-widget-root .active\\:scale-\\[0\\.97\\]:active{transform:translate(var(--tw-translate-x),var(--tw-translate-y)) rotate(var(--tw-rotate)) skewX(var(--tw-skew-x)) skewY(var(--tw-skew-y)) scaleX(var(--tw-scale-x)) scaleY(var(--tw-scale-y))}#chat-widget-root .active\\:scale-\\[0\\.97\\]:active{--tw-scale-x:0.97;--tw-scale-y:0.97}#chat-widget-root .active\\:scale-\\[0\\.98\\]:active{--tw-scale-x:0.98;--tw-scale-y:0.98;transform:translate(var(--tw-translate-x),var(--tw-translate-y)) rotate(var(--tw-rotate)) skewX(var(--tw-skew-x)) skewY(var(--tw-skew-y)) scaleX(var(--tw-scale-x)) scaleY(var(--tw-scale-y))}#chat-widget-root .active\\:outline-none:active{outline:2px solid transparent;outline-offset:2px}#chat-widget-root .active\\:ring-0:active{--tw-ring-offset-shadow:var(--tw-ring-inset) 0 0 0 var(--tw-ring-offset-width) var(--tw-ring-offset-color);--tw-ring-shadow:var(--tw-ring-inset) 0 0 0 calc(var(--tw-ring-offset-width)) var(--tw-ring-color);box-shadow:var(--tw-ring-offset-shadow),var(--tw-ring-shadow),var(--tw-shadow,0 0 #0000)}#chat-widget-root .disabled\\:cursor-not-allowed:disabled{cursor:not-allowed}#chat-widget-root .disabled\\:opacity-40:disabled{opacity:.4}#chat-widget-root .disabled\\:opacity-50:disabled{opacity:.5}#chat-widget-root .disabled\\:shadow-none:disabled{--tw-shadow:0 0 #0000;--tw-shadow-colored:0 0 #0000;box-shadow:var(--tw-ring-offset-shadow,0 0 #0000),var(--tw-ring-shadow,0 0 #0000),var(--tw-shadow)}#chat-widget-root :is(.group:hover .group-hover\\:scale-100){--tw-scale-x:1;--tw-scale-y:1;transform:translate(var(--tw-translate-x),var(--tw-translate-y)) rotate(var(--tw-rotate)) skewX(var(--tw-skew-x)) skewY(var(--tw-skew-y)) scaleX(var(--tw-scale-x)) scaleY(var(--tw-scale-y))}#chat-widget-root :is(.group:hover .group-hover\\:opacity-100){opacity:1}#chat-widget-root .dark\\:text-gray-300:is(.dark *){--tw-text-opacity:1;color:rgb(209 213 219/var(--tw-text-opacity,1))}#chat-widget-root .dark\\:text-gray-400:is(.dark *){--tw-text-opacity:1;color:rgb(156 163 175/var(--tw-text-opacity,1))}#chat-widget-root .rtl\\:rounded-tl-2xl:where([dir=rtl],[dir=rtl] *){border-top-left-radius:1rem}#chat-widget-root .rtl\\:rounded-tr-sm:where([dir=rtl],[dir=rtl] *){border-top-right-radius:.125rem}#chat-widget-root .\\[\\&\\:first-child\\]\\:\\!mt-0:first-child{margin-top:0!important}#chat-widget-root :is(.\\[\\&\\>\\*\\:first-child\\]\\:\\!mt-0>:first-child){margin-top:0!important}#chat-widget-root :is(.\\[\\&\\>\\*\\:last-child\\]\\:\\!mb-0>:last-child){margin-bottom:0!important}";
 
   var css_248z = ".chat-widget-root{position:fixed;z-index:999999}.chat-widget-container{color:var(--cw-text-color,inherit);font-family:var(\r\n    --cw-font-family,-apple-system,BlinkMacSystemFont,\"Segoe UI\",\"Roboto\",\"Oxygen\",\"Ubuntu\",\"Cantarell\",\"Fira Sans\",\"Droid Sans\",\"Helvetica Neue\",sans-serif\r\n  )}#chat-widget-root .chat-messages p{overflow-wrap:anywhere;word-break:break-word}textarea#chat-widget-input::-moz-placeholder{border:none;line-height:48px;outline:none}textarea#chat-widget-input::placeholder{border:none;line-height:48px;outline:none}textarea#chat-widget-input{border:none;line-height:48px;outline:none}@keyframes slideIn{0%{opacity:0;transform:translateY(10px)}to{opacity:1;transform:translateY(0)}}@keyframes bounce{0%,to{transform:translateY(0)}50%{transform:translateY(-5px)}}#chat-widget-root .scrollbar-hide{-ms-overflow-style:none;scrollbar-width:none}#chat-widget-root .scrollbar-hide::-webkit-scrollbar{display:none}@media print{.chat-widget-root{display:none!important}}";
 
@@ -8041,6 +8041,48 @@
     return response.body;
   };
 
+  /**
+   * Persists pre-chat onboarding answers (name/email/phone) directly onto the
+   * Conversation row via the lightweight `/api/v1/support/onboarding` endpoint
+   * (EV-1802). This is a plain DB upsert with no LLM/RAG involvement — unlike
+   * routing each field through `sendStreamingRequest`, which triggered a full
+   * ~5-12s agent turn per field purely to derive the same contact columns,
+   * then threw the generated answer away.
+   * @param {Record<string, string>} answers - flat { fieldType: value } map
+   * @param {{ conversationId: string, organizationId: string }} ids
+   * @param {string} apiBaseUrl - Base URL for the API
+   * @param {Function|undefined} getAuthToken - async fn returning a Bearer token, or undefined
+   */
+  const sendOnboardingAnswers = async (answers, _ref, apiBaseUrl, getAuthToken) => {
+    let {
+      conversationId,
+      organizationId
+    } = _ref;
+    const headers = {
+      'Content-Type': 'application/json'
+    };
+    if (typeof getAuthToken === 'function') {
+      const token = await getAuthToken();
+      if (token) {
+        headers['Authorization'] = "Bearer ".concat(token);
+      }
+    }
+    const response = await fetch("".concat(apiBaseUrl.replace(/\/$/, ''), "/api/v1/support/onboarding"), {
+      method: 'POST',
+      headers,
+      credentials: 'include',
+      body: JSON.stringify({
+        conversationId,
+        organizationId,
+        answers
+      })
+    });
+    if (!response.ok) {
+      throw new Error("HTTP error! status: ".concat(response.status));
+    }
+    return response.json();
+  };
+
   // ============================================================================
   // UI HELPERS
   // ============================================================================
@@ -8145,11 +8187,11 @@
       const updatedMessages = [...(prev || [])];
       const lastMessage = updatedMessages[updatedMessages.length - 1];
       if ((lastMessage === null || lastMessage === void 0 ? void 0 : lastMessage.role) === 'assistant') {
-        const _ref = metadata || {},
+        const _ref2 = metadata || {},
           {
             prompts
-          } = _ref,
-          extraFields = _objectWithoutProperties$m(_ref, _excluded$o);
+          } = _ref2,
+          extraFields = _objectWithoutProperties$m(_ref2, _excluded$o);
         updatedMessages[updatedMessages.length - 1] = _objectSpread2(_objectSpread2(_objectSpread2({}, lastMessage), extraFields), {}, {
           // e.g. conclusionDetected or other flags
           content,
@@ -8345,6 +8387,16 @@
               continue;
             }
 
+            // Human-handoff: responder='human', so the backend short-circuits and
+            // emits ONLY {type:'human_handoff'} + [DONE] (no AI content). Treat it
+            // as a terminal signal so we DON'T throw IncompleteStreamError (which
+            // would retry-send the message 3× and render an error bubble). The
+            // human agent's reply arrives via the SSE EventSource instead.
+            if (parsed.type === 'human_handoff') {
+              streamCompleted = true;
+              continue;
+            }
+
             // Handle text_chunk events
             if (parsed.type === 'text_chunk') {
               var _parsed$choices;
@@ -8383,17 +8435,23 @@
 
             // Handle complete events
             if (parsed.type === 'complete') {
-              var _ref2, _parsed$Sources, _parsed$choices2;
+              var _ref3, _parsed$Sources, _parsed$choices2;
               streamCompleted = true;
               // Normalize Sources from stream (API may send "Sources" or "sources")
-              const rawSources = (_ref2 = (_parsed$Sources = parsed.Sources) !== null && _parsed$Sources !== void 0 ? _parsed$Sources : parsed.sources) !== null && _ref2 !== void 0 ? _ref2 : [];
+              const rawSources = (_ref3 = (_parsed$Sources = parsed.Sources) !== null && _parsed$Sources !== void 0 ? _parsed$Sources : parsed.sources) !== null && _ref3 !== void 0 ? _ref3 : [];
               const sources = Array.isArray(rawSources) ? rawSources.map(s => {
-                var _ref3, _s$source_type, _s$sourceid, _ref4, _s$source_name;
+                var _ref4, _s$source_type, _s$sourceid, _ref5, _s$source_name, _s$citation_indices;
                 return {
-                  source_type: (_ref3 = (_s$source_type = s.source_type) !== null && _s$source_type !== void 0 ? _s$source_type : s.sourceType) !== null && _ref3 !== void 0 ? _ref3 : 'website',
+                  source_type: (_ref4 = (_s$source_type = s.source_type) !== null && _s$source_type !== void 0 ? _s$source_type : s.sourceType) !== null && _ref4 !== void 0 ? _ref4 : 'website',
                   source_id: (_s$sourceid = s.sourceid) !== null && _s$sourceid !== void 0 ? _s$sourceid : s.source_id,
-                  source_name: (_ref4 = (_s$source_name = s.source_name) !== null && _s$source_name !== void 0 ? _s$source_name : s.sourceName) !== null && _ref4 !== void 0 ? _ref4 : '',
-                  url: s.url
+                  source_name: (_ref5 = (_s$source_name = s.source_name) !== null && _s$source_name !== void 0 ? _s$source_name : s.sourceName) !== null && _ref5 !== void 0 ? _ref5 : '',
+                  url: s.url,
+                  // 2026-07-14 — preserve citation_indices so
+                  // `<CitationPill>` can resolve `[N]` markers even
+                  // when N exceeds sources.length (post inline-cite
+                  // filter, the emit list is shorter than the LLM's
+                  // manifest — sources[N-1] misses on high indices).
+                  citation_indices: (_s$citation_indices = s.citation_indices) !== null && _s$citation_indices !== void 0 ? _s$citation_indices : s.citationIndices
                 };
               }).filter(s => s.source_id || s.url) : [];
 
@@ -9048,21 +9106,37 @@
       localStorage.setItem("".concat(SESSION_KEY$1, "_").concat(orgId), JSON.stringify(session));
     } catch (_unused6) {}
   };
-  const markOnboardingCompleted = orgId => {
+  const markOnboardingCompleted = (orgId, name) => {
     try {
       const session = getSession(orgId);
       if (!session) return;
       session.onboardingCompleted = true;
+      // Persist the collected name so greetings stay personalised on re-entry
+      // (a returning visitor skips the form, so without this the name would be
+      // lost and the restart greeting would fall back to the generic wording).
+      // A blank name leaves any previously-stored name untouched.
+      const clean = (name !== null && name !== void 0 ? name : "").trim();
+      if (clean) session.onboardingName = clean;
       localStorage.setItem("".concat(SESSION_KEY$1, "_").concat(orgId), JSON.stringify(session));
     } catch (_unused7) {}
   };
+
+  // Read the persisted onboarding name for this org ("" when none / unavailable).
+  const getOnboardingName = orgId => {
+    try {
+      var _getSession$onboardin, _getSession;
+      return (_getSession$onboardin = (_getSession = getSession(orgId)) === null || _getSession === void 0 ? void 0 : _getSession.onboardingName) !== null && _getSession$onboardin !== void 0 ? _getSession$onboardin : "";
+    } catch (_unused8) {
+      return "";
+    }
+  };
   const markCsatSubmitted = orgId => {
     try {
       const session = getSession(orgId);
       if (!session) return;
       session.csatSubmitted = true;
       localStorage.setItem("".concat(SESSION_KEY$1, "_").concat(orgId), JSON.stringify(session));
-    } catch (_unused8) {}
+    } catch (_unused9) {}
   };
   const clearSession$2 = orgId => {
     try {
@@ -9076,7 +9150,7 @@
       if (existing !== null && existing !== void 0 && existing.conversationId) {
         clearSessionMessages(orgId, existing.conversationId);
       }
-    } catch (_unused9) {}
+    } catch (_unused0) {}
   };
   const savePromptSuggestions = (orgId, prompts) => {
     try {
@@ -9086,34 +9160,125 @@
         return;
       }
       localStorage.setItem("".concat(SESSION_KEY$1, "_prompts_").concat(orgId), JSON.stringify(prompts));
-    } catch (_unused0) {}
+    } catch (_unused1) {}
   };
   const getPromptSuggestions = orgId => {
     try {
       const raw = localStorage.getItem("".concat(SESSION_KEY$1, "_prompts_").concat(orgId));
       if (!raw) return [];
       return JSON.parse(raw) || [];
-    } catch (_unused1) {
+    } catch (_unused10) {
       return [];
     }
   };
 
+  /**
+   * Greeting personalisation using the onboarding-collected name.
+   *
+   * Product (2026-07-20): once onboarding captures the user's name, every
+   * greeting (initial / follow-up / re-entry) should address them by it —
+   * "Hi, how can I help you?" → "Hi Rishabh, how can I help you?" — and a name
+   * typed all-lowercase is title-cased first ("rishabh" → "Rishabh").
+   *
+   * This is a byte-for-byte port of the agent-sdk helper
+   * (packages/agent-sdk/src/lib/personalizeGreeting.ts), which carries the unit
+   * tests for this logic — the widget bundles via rollup and can't import across
+   * package boundaries, so the logic is duplicated here rather than shared. Keep
+   * the two in sync; the SDK version is the source of truth.
+   */
+
+  /**
+   * Title-case a person's name for display: "rishabh" → "Rishabh",
+   * "john doe" → "John Doe". Only the FIRST letter of each whitespace-separated
+   * word is upper-cased; the rest is left as-typed so intentional casing
+   * ("McDonald") isn't flattened. Collapses internal whitespace.
+   */
+  function capitalizeName(name) {
+    return String(name !== null && name !== void 0 ? name : "").trim().split(/\s+/).filter(Boolean).map(w => w.charAt(0).toUpperCase() + w.slice(1)).join(" ");
+  }
+
+  /**
+   * Return `greeting` with the (title-cased) `name` injected after its leading
+   * salutation. No-op when `name` is empty/whitespace or `greeting` is blank, so
+   * callers can apply it unconditionally. Idempotent — applying twice can't
+   * double-inject the name.
+   */
+  function personalizeGreeting(greeting, name) {
+    const g = greeting == null ? "" : String(greeting);
+    const clean = String(name !== null && name !== void 0 ? name : "").trim();
+    if (!clean || !g.trim()) return g;
+    const cap = capitalizeName(clean);
+
+    // Already personalised with this name → don't inject again.
+    const already = new RegExp("^\\s*(?:hi|hey|hello)\\s+".concat(cap.replace(/[.*+?^${}()|[\]\\]/g, "\\$&"), "\\b"), "i");
+    if (already.test(g)) return g;
+
+    // Leading salutation ("Hi"/"Hey"/"Hello"), an optional "there", then any
+    // opening punctuation. Kept tight so "Welcome to Acme" isn't mangled.
+    const m = g.match(/^\s*(hi|hey|hello)(?:\s+there)?\s*([,!.:;—-]+)?\s*/i);
+    if (m) {
+      var _m$;
+      const salutation = m[1];
+      const punct = (_m$ = m[2]) !== null && _m$ !== void 0 ? _m$ : ",";
+      const rest = g.slice(m[0].length);
+      return "".concat(salutation, " ").concat(cap).concat(punct).concat(rest ? " ".concat(rest) : "");
+    }
+
+    // No recognised salutation — prepend a fresh one.
+    return "Hi ".concat(cap, ", ").concat(g);
+  }
+
+  /**
+   * Pull the user's name out of the widget's onboarding answers. The widget keys
+   * answers by `fieldType`, and the name lives in the FIRST question whose
+   * fieldType is a dedicated name type (fullName / name / userName,
+   * case-insensitive) — how the agent-builder configures the name field. A
+   * generic `text` field is deliberately NOT treated as a name (it's used for
+   * company / reason / etc.; guessing would produce "Hi <generic answer>").
+   * Returns "" when no name-type answer is present.
+   */
+  const NAME_FIELD_TYPES = new Set(["fullname", "name", "username"]);
+  function extractOnboardingName(questions, answers) {
+    if (!Array.isArray(questions) || !answers) return "";
+    for (const q of questions) {
+      var _q$fieldType, _q$fieldType2;
+      const ft = String((_q$fieldType = q === null || q === void 0 ? void 0 : q.fieldType) !== null && _q$fieldType !== void 0 ? _q$fieldType : "").toLowerCase();
+      if (!NAME_FIELD_TYPES.has(ft)) continue;
+      const raw = answers[(_q$fieldType2 = q === null || q === void 0 ? void 0 : q.fieldType) !== null && _q$fieldType2 !== void 0 ? _q$fieldType2 : ""];
+      if (typeof raw !== "string") continue;
+      const trimmed = raw.trim();
+      if (trimmed) return trimmed;
+    }
+    return "";
+  }
+
+  // 2026-07-06 — accept and preserve `attachments` on the returned
+  // message object. Historically createMessage's destructure omitted
+  // this field, so callers who spread `{...(attachmentsPayload.length
+  // ? { attachments } : {})}` into the input silently lost it — the
+  // user's outgoing bubble in the widget rendered without the file
+  // chip even though the /support payload correctly carried the
+  // attachments to the backend. MessageBubble.jsx line 1279 reads
+  // `message.attachments` — a shape createMessage now supplies.
   const createMessage = _ref => {
     let {
       id,
       role,
       content,
       isProcessing = false,
-      metadata
+      metadata,
+      attachments
     } = _ref;
-    return {
+    return _objectSpread2({
       id,
       role,
       content,
       timestamp: new Date(),
       isProcessing,
       metadata
-    };
+    }, Array.isArray(attachments) && attachments.length > 0 ? {
+      attachments
+    } : {});
   };
 
   // Merge the text (SSE) and voice (Bidi) message arrays into one chronological
@@ -9192,10 +9357,17 @@
       if (!welcomeMessage) {
         return [];
       }
+      // Personalise with any persisted name so a returning visitor's first
+      // paint already reads "Hi <Name>, …" (no-op for a genuinely fresh visit,
+      // where onboarding hasn't run yet).
+      let initialWelcome = welcomeMessage;
+      try {
+        initialWelcome = personalizeGreeting(welcomeMessage, getOnboardingName(organizationId));
+      } catch (_unused2) {}
       return [_objectSpread2(_objectSpread2({}, createMessage({
         id: Date.now().toString(),
         role: "assistant",
-        content: welcomeMessage
+        content: initialWelcome
       })), {}, {
         isWelcome: true
       })];
@@ -9248,9 +9420,25 @@
       try {
         const existing = getSession(organizationId);
         if (existing && existing.onboardingCompleted) return true;
-      } catch (_unused2) {}
+      } catch (_unused3) {}
       return false;
     });
+    // Onboarding-collected name, restored from the session so a returning
+    // visitor's greeting is personalised from first paint (the form is skipped
+    // on re-entry, so the name has to come from persistence). Updated on submit
+    // in handleOnboardingFormSubmit; drives `personalizedWelcome` below.
+    const [onboardingName, setOnboardingName] = reactExports.useState(() => {
+      try {
+        return getOnboardingName(organizationId) || "";
+      } catch (_unused4) {
+        return "";
+      }
+    });
+    // Greeting with the onboarding name injected ("Hi Rishabh, …"). No-op
+    // without a name, so every welcome-bubble construction below can use this
+    // unconditionally. Recomputes when the name arrives (post-onboarding) so the
+    // existing welcome bubble updates in place via the sync effect.
+    const personalizedWelcome = reactExports.useMemo(() => personalizeGreeting(welcomeMessage, onboardingName), [welcomeMessage, onboardingName]);
     const [pendingUserIntent, setPendingUserIntent] = reactExports.useState(null);
     const [onboardingAnswers, setOnboardingAnswers] = reactExports.useState({});
     const pendingIntentProcessedRef = reactExports.useRef(false);
@@ -9278,11 +9466,27 @@
         if (inactivityTimeoutValue !== undefined && existing && isSessionValid(existing, inactivityTimeoutValue, inactivityTimeoutUnit)) {
           return existing.conversationId;
         }
-      } catch (_unused3) {}
+      } catch (_unused5) {}
       // Otherwise start with a fresh ID (which may be reverted to restored ID in effect if found valid later)
       return "widget-session-".concat(Math.random().toString(36).slice(2, 9));
     });
 
+    // Handoff EventSource — receives human agent messages in real-time
+    const handoffEventSourceRef = reactExports.useRef(null);
+    const HANDOFF_TRIGGER = "Connect with a human representative";
+    // True once a human agent owns the conversation (visitor clicked handoff, or
+    // reload surfaced human-agent messages). While true the AI stays silent
+    // (backend short-circuits knowledge-api) so we skip the "concierge is
+    // responding" loader and don't stream an AI reply — the human's reply arrives
+    // over the SSE EventSource instead. The ref mirrors the state for a
+    // synchronous read inside sendMessage (whose useCallback deps are fixed).
+    const [isHandedOff, setIsHandedOff] = reactExports.useState(false);
+    const isHandedOffRef = reactExports.useRef(false);
+    const markHandedOff = reactExports.useCallback(() => {
+      isHandedOffRef.current = true;
+      setIsHandedOff(true);
+    }, []);
+
     // Bidi refs
     const websocketRef = reactExports.useRef(null);
     const audioPlayerNodeRef = reactExports.useRef(null);
@@ -9318,6 +9522,47 @@
     // Null when the SDK's IP/geo resolver is blocked — conversations from
     // those visitors fall into the "Other" bucket on the analytics dashboard.
     const visitorProfileRef = reactExports.useRef(null);
+    const startHandoffEventSource = reactExports.useCallback(onConnected => {
+      if (handoffEventSourceRef.current) {
+        if (onConnected) onConnected();
+        return;
+      }
+      if (!apiBaseUrl || !bidiSessionId) return;
+      const url = "".concat(apiBaseUrl.replace(/\/$/, ''), "/api/v1/widget/events/").concat(encodeURIComponent(bidiSessionId));
+      const es = new EventSource(url);
+      es.onmessage = event => {
+        try {
+          const data = JSON.parse(event.data);
+          if (data.type === 'message_created' && data.message) {
+            setMessages(prev => {
+              if (prev.some(m => m.id === data.message.id)) return prev;
+              return [...prev, createMessage({
+                id: data.message.id,
+                role: data.message.role || 'assistant',
+                content: data.message.content,
+                isProcessing: false,
+                metadata: {
+                  senderName: data.message.senderName
+                }
+              })];
+            });
+          }
+        } catch (_unused6) {}
+      };
+      es.onopen = () => {
+        if (onConnected) onConnected();
+      };
+      es.onerror = () => {};
+      handoffEventSourceRef.current = es;
+    }, [apiBaseUrl, bidiSessionId]);
+    reactExports.useEffect(() => {
+      return () => {
+        if (handoffEventSourceRef.current) {
+          handoffEventSourceRef.current.close();
+          handoffEventSourceRef.current = null;
+        }
+      };
+    }, []);
     const websocketUrl = reactExports.useMemo(() => {
       if (!organizationId) return null;
       const resolvedWsBaseUrl = getWebSocketUrl(apiBaseUrl, wsBaseUrl);
@@ -9380,7 +9625,7 @@
               timezone: g.timezone || null
             };
           }
-        } catch (_unused4) {
+        } catch (_unused7) {
           // SDK failed to load or init — leave refs null.
         }
       })();
@@ -9439,7 +9684,7 @@
               const welcomeMsg = _objectSpread2(_objectSpread2({}, createMessage({
                 id: 'welcome-restored',
                 role: 'assistant',
-                content: welcomeMessage
+                content: personalizedWelcome
               })), {}, {
                 isWelcome: true,
                 timestamp: new Date(firstTsMs - 1)
@@ -9517,6 +9762,85 @@
       }
     }, [organizationId, bidiSessionId, apiBaseUrl, inactivityTimeoutValue, inactivityTimeoutUnit]);
 
+    // ── Merge server-side human-agent replies into the transcript on load.
+    //
+    // localStorage owns the /support transcript (user + AI turns). But replies a
+    // HUMAN agent sends from the Inbox are persisted server-side and only reach
+    // the widget over SSE *while it is connected*. After a reload — or if the
+    // agent replied while the widget was closed — those replies live only in
+    // Mongo. We fetch them and MERGE (never replace), so an empty/failed response
+    // (e.g. inbox-route-OFF orgs never persist rows) can't wipe the local replay.
+    // Scoped to human-agent messages (contentType human_reply | handoff_ack) so
+    // the /support transcript stays localStorage-owned and nothing duplicates.
+    // Keyed on the conversation id (NOT a plain boolean): on reload the widget
+    // first paints with a throwaway session id, then swaps to the restored id
+    // once the async deploy-agent config arrives. A boolean guard would fire for
+    // the throwaway id and never re-fetch the real conversation. Keying on the id
+    // makes the fetch re-run when bidiSessionId transitions to the restored id
+    // (and again after a session reset/rotation).
+    const serverHistoryFetchedRef = reactExports.useRef(null);
+    reactExports.useEffect(() => {
+      if (!apiBaseUrl || !organizationId || !bidiSessionId) return;
+      if (serverHistoryFetchedRef.current === bidiSessionId) return;
+      serverHistoryFetchedRef.current = bidiSessionId;
+      let cancelled = false;
+      (async () => {
+        try {
+          const headers = {};
+          if (typeof getAuthToken === 'function') {
+            const token = await getAuthToken();
+            if (token) headers['Authorization'] = "Bearer ".concat(token);
+          }
+          const res = await fetch("".concat(apiBaseUrl.replace(/\/$/, ''), "/api/v1/widget/history/").concat(encodeURIComponent(bidiSessionId)), {
+            headers,
+            credentials: 'include'
+          });
+          if (!res.ok || cancelled) return;
+          const data = await res.json();
+          const serverMsgs = Array.isArray(data === null || data === void 0 ? void 0 : data.messages) ? data.messages : [];
+          const agentMsgs = serverMsgs.filter(m => (m === null || m === void 0 ? void 0 : m.contentType) === 'human_reply' || (m === null || m === void 0 ? void 0 : m.contentType) === 'handoff_ack');
+
+          // Merge past human-agent replies into the transcript (regardless of
+          // current responder — they're real history worth showing).
+          if (!cancelled && agentMsgs.length > 0) {
+            setMessages(prev => {
+              const seen = new Set(prev.map(m => m.id));
+              const additions = agentMsgs.filter(m => !seen.has(m.id)).map(m => _objectSpread2(_objectSpread2({}, createMessage({
+                id: m.id,
+                role: m.role || 'assistant',
+                content: m.content,
+                isProcessing: false
+              })), {}, {
+                timestamp: m.createdAt ? new Date(m.createdAt) : new Date()
+              }));
+              if (additions.length === 0) return prev;
+              const tsMs = m => {
+                const t = m.timestamp instanceof Date ? m.timestamp.getTime() : new Date(m.timestamp).getTime();
+                return Number.isFinite(t) ? t : 0;
+              };
+              const merged = [...prev, ...additions];
+              merged.sort((a, b) => tsMs(a) - tsMs(b));
+              return merged;
+            });
+          }
+
+          // Suppress the AI loader + open the live SSE ONLY when a human agent
+          // currently owns the conversation. Gating on the live `responder`
+          // (not merely the presence of past agent messages) means a reopened
+          // conversation (responder back to 'ai') is AI-handled again.
+          if (!cancelled && (data === null || data === void 0 ? void 0 : data.responder) === 'human') {
+            markHandedOff();
+            startHandoffEventSource();
+          }
+        } catch (_unused8) {
+          /* network/parse failure — localStorage replay stands unchanged */
+        }
+      })();
+      return () => {
+        cancelled = true;
+      };
+    }, [apiBaseUrl, organizationId, bidiSessionId, getAuthToken, startHandoffEventSource, markHandedOff]);
+
     // Persist prompt suggestions to localStorage so they survive page refresh
     reactExports.useEffect(() => {
       if (!organizationId || !messages || messages.length === 0) return;
@@ -9565,7 +9889,9 @@
       }
     }, [onboardingEnabled, onboardingCompleted, onboardingQuestions]);
 
-    // Sync welcome message updates — skip entirely when history has been loaded
+    // Sync welcome message updates — skip entirely when history has been loaded.
+    // Also fires when the onboarding name arrives (personalizedWelcome changes),
+    // updating the already-rendered welcome bubble in place to "Hi <Name>, …".
     reactExports.useEffect(() => {
       if (!welcomeMessage || historyHasMessagesRef.current) {
         return;
@@ -9575,7 +9901,7 @@
           return [_objectSpread2(_objectSpread2({}, createMessage({
             id: Date.now().toString(),
             role: "assistant",
-            content: welcomeMessage
+            content: personalizedWelcome
           })), {}, {
             isWelcome: true
           })];
@@ -9583,12 +9909,12 @@
         const [first, ...rest] = prev;
         if (first.isWelcome) {
           return [_objectSpread2(_objectSpread2({}, first), {}, {
-            content: welcomeMessage
+            content: personalizedWelcome
           }), ...rest];
         }
         return prev;
       });
-    }, [welcomeMessage]);
+    }, [welcomeMessage, personalizedWelcome]);
     reactExports.useCallback(updater => {
       setMessages(prev => prev.map(message => {
         if (message.id === updater.id) {
@@ -9649,6 +9975,29 @@
         };
       }
       isSendingRef.current = true;
+      if (trimmed === HANDOFF_TRIGGER) {
+        const fireWidgetHandoff = async () => {
+          if (apiBaseUrl && bidiSessionId) {
+            const hdrs = {
+              'Content-Type': 'application/json'
+            };
+            if (typeof getAuthToken === 'function') {
+              const token = await getAuthToken();
+              if (token) hdrs['Authorization'] = "Bearer ".concat(token);
+            }
+            fetch("".concat(apiBaseUrl.replace(/\/$/, ''), "/api/v1/widget/handoff/").concat(encodeURIComponent(bidiSessionId)), {
+              method: 'POST',
+              headers: hdrs,
+              credentials: 'include',
+              body: JSON.stringify({
+                reason: 'User clicked handoff button'
+              })
+            }).catch(() => {});
+          }
+        };
+        markHandedOff();
+        startHandoffEventSource(fireWidgetHandoff);
+      }
 
       // PR-I + PR-P: cache the user's question so handleDecision can
       // re-send it after a routing-clarification chip pick. Update
@@ -9716,7 +10065,9 @@
           return opts && opts.skipUserAppend ? cleared : [...cleared, userMessage];
         });
         setInputValue("");
-        setIsLoading(true);
+        // Handed off → no AI reply is coming, so don't show the typing loader
+        // (it's gated on isLoading). The human's reply arrives via the SSE.
+        if (!isHandedOffRef.current) setIsLoading(true);
       } else {
         // For onboarding fields, clear input immediately
         setInputValue("");
@@ -9810,6 +10161,30 @@
             success: true
           };
         }
+
+        // Handed off to a human → the AI must not reply. Send the message so
+        // the backend persists it (it short-circuits knowledge-api and writes
+        // it to the inbox), but DON'T processStream and DON'T show a loader.
+        // Drain and discard the short-circuit response ({type:'human_handoff'}
+        // + [DONE]); the human's reply arrives via the SSE EventSource.
+        if (isHandedOffRef.current && (apiType === 'inquiry' || apiType === 'complaint' || apiType === 'technical')) {
+          try {
+            const stream = await sendStreamingRequest(chatRequest, apiBaseUrl, getAuthToken);
+            const reader = stream.getReader();
+            while (true) {
+              const {
+                done
+              } = await reader.read();
+              if (done) break;
+            }
+          } catch (_unused9) {
+            /* persistence is best-effort; the human reply still arrives via SSE */
+          }
+          updateActivity(organizationId);
+          return {
+            success: true
+          };
+        }
         if (apiType === 'inquiry' || apiType === 'complaint' || apiType === 'technical') {
           let lastErr;
           for (let attempt = 0; attempt <= STREAM_RETRY_DELAYS_MS.length; attempt += 1) {
@@ -9882,36 +10257,51 @@
     const handleOnboardingFormSubmit = reactExports.useCallback(async answers => {
       const questions = getOnboardingQuestions(onboardingQuestions);
       if (questions.length === 0) return;
+
+      // Pull the user's name out of the answers (first name-type field wins,
+      // matching the backend's contactName mapping) so the greeting can address
+      // them by name. Persist it alongside the completed flag for re-entry.
+      const collectedName = extractOnboardingName(questions, answers);
+
+      // Navigate to chat immediately — don't block on the API calls.
+      setOnboardingActive(false);
+      setOnboardingCompleted(true);
+      markOnboardingCompleted(organizationId, collectedName);
+      if (collectedName) setOnboardingName(collectedName);
+      setOnboardingAnswers(prev => _objectSpread2(_objectSpread2({}, prev), answers));
+      if (pendingUserIntent && !pendingIntentProcessedRef.current) {
+        pendingIntentProcessedRef.current = true;
+        setInputValue(pendingUserIntent);
+        setPendingUserIntent(null);
+      }
+
+      // Persist the onboarding fields in one lightweight background call
+      // (EV-1802). This used to loop `sendMessage` per field, which routed
+      // each value through the full chat/RAG/LLM pipeline (~5-12s each,
+      // serialized by sendMessage's concurrency lock) purely to derive the
+      // same contactName/contactEmail/contactMobile columns that
+      // /api/v1/support/onboarding writes directly — and the generated
+      // "answer" was thrown away either way (see sendMessage's userName/
+      // email/phone branch). A single fast upsert replaces all of that.
       const sorted = [...questions].sort((a, b) => getOnboardingFieldOrder(a.fieldType) - getOnboardingFieldOrder(b.fieldType));
+      const payloadAnswers = {};
       for (const q of sorted) {
         var _answers$key;
         const key = q.fieldType || "question";
         const value = ((_answers$key = answers[key]) !== null && _answers$key !== void 0 ? _answers$key : "").trim();
-        if (!value) continue;
-        const res = await sendMessage(value, key);
-        if (!(res !== null && res !== void 0 && res.success)) {
-          const errorMsg = createMessage({
-            id: getNextMessageId(),
-            role: "assistant",
-            content: (res === null || res === void 0 ? void 0 : res.error) || "Something went wrong. Please try again.",
-            isProcessing: false
-          });
-          setMessages(prev => [...prev, errorMsg]);
-          return;
-        }
+        if (value) payloadAnswers[key] = value;
       }
-      setOnboardingActive(false);
-      setOnboardingCompleted(true);
-      markOnboardingCompleted(organizationId);
-      setOnboardingAnswers(prev => _objectSpread2(_objectSpread2({}, prev), answers));
-      if (pendingUserIntent && !pendingIntentProcessedRef.current) {
-        pendingIntentProcessedRef.current = true;
-        setTimeout(() => {
-          setInputValue(pendingUserIntent);
-          setPendingUserIntent(null);
-        }, 500);
+      if (Object.keys(payloadAnswers).length > 0 && apiBaseUrl && bidiSessionId) {
+        try {
+          await sendOnboardingAnswers(payloadAnswers, {
+            conversationId: bidiSessionId,
+            organizationId
+          }, apiBaseUrl, getAuthToken);
+        } catch (err) {
+          console.error("[onboarding] failed to save onboarding answers", err);
+        }
       }
-    }, [onboardingQuestions, sendMessage, getNextMessageId, pendingUserIntent, organizationId]);
+    }, [onboardingQuestions, pendingUserIntent, organizationId, apiBaseUrl, bidiSessionId, getAuthToken]);
     const handleSmartSubmit = reactExports.useCallback(async (rawTextOverride, attachments) => {
       // Attachment-only send: when the user uploads a file and hits
       // Send without typing, the trimmed input is empty but committed
@@ -10619,12 +11009,17 @@
       const rawSources = (_event$sources = event.sources) !== null && _event$sources !== void 0 ? _event$sources : event.Sources;
       if (Array.isArray(rawSources) && rawSources.length > 0) {
         const normalizedSources = rawSources.map(s => {
-          var _ref3, _s$source_type, _ref4, _s$source_id, _ref5, _s$source_name;
+          var _ref3, _s$source_type, _ref4, _s$source_id, _ref5, _s$source_name, _s$citation_indices;
           return {
             source_type: (_ref3 = (_s$source_type = s.source_type) !== null && _s$source_type !== void 0 ? _s$source_type : s.sourceType) !== null && _ref3 !== void 0 ? _ref3 : 'file',
             source_id: (_ref4 = (_s$source_id = s.source_id) !== null && _s$source_id !== void 0 ? _s$source_id : s.sourceid) !== null && _ref4 !== void 0 ? _ref4 : s.sourceId,
             source_name: (_ref5 = (_s$source_name = s.source_name) !== null && _s$source_name !== void 0 ? _s$source_name : s.sourceName) !== null && _ref5 !== void 0 ? _ref5 : '',
-            url: s.url
+            url: s.url,
+            // 2026-07-14 — preserve citation_indices so
+            // `<CitationPill>` can resolve high-numbered `[N]`
+            // markers (post-filter, sources[] is shorter than the
+            // LLM's manifest — sources[N-1] misses on high indices).
+            citation_indices: (_s$citation_indices = s.citation_indices) !== null && _s$citation_indices !== void 0 ? _s$citation_indices : s.citationIndices
           };
         }).filter(s => s.source_id || s.url);
         if (normalizedSources.length === 0) return;
@@ -10880,7 +11275,7 @@
         const welcomeMsg = createMessage({
           id: "bidi-welcome-".concat(Date.now()),
           role: "assistant",
-          content: welcomeMessage,
+          content: personalizedWelcome,
           metadata: {
             source: "bidi"
           }
@@ -10895,7 +11290,7 @@
         setVoiceError(error instanceof Error ? error.message : "Unable to access microphone");
         setVoiceStatus("error");
       }
-    }, [enableVoiceInteraction, organizationId, welcomeMessage, connectWebsocket, initializeAudioPipeline, messages]);
+    }, [enableVoiceInteraction, organizationId, welcomeMessage, personalizedWelcome, connectWebsocket, initializeAudioPipeline, messages]);
     const handleVoiceToggle = reactExports.useCallback(() => {
       if (isVoiceSessionActive) {
         stopVoiceSession();
@@ -10988,15 +11383,27 @@
       // BEFORE we rotate to a fresh sessionId, otherwise the old bucket leaks.
       clearSessionMessages(organizationId, bidiSessionId);
 
-      // Reset onboarding
+      // Reset onboarding. Clear the name too — the new session (saveSession
+      // below writes a fresh record without it) will re-collect it, so the
+      // re-shown welcome stays generic until the user re-onboards.
       setOnboardingActive(false);
       setOnboardingCompleted(false);
       setOnboardingAnswers({});
+      setOnboardingName("");
       setPendingUserIntent(null);
       pendingIntentProcessedRef.current = false;
       userHasSpokenRef.current = false;
       historyLoadedRef.current = false;
       historyHasMessagesRef.current = false;
+      // New conversation starts AI-owned again. Close the old conversation's
+      // handoff SSE so it doesn't leak human-agent messages into the new session.
+      isHandedOffRef.current = false;
+      setIsHandedOff(false);
+      serverHistoryFetchedRef.current = null;
+      if (handoffEventSourceRef.current) {
+        handoffEventSourceRef.current.close();
+        handoffEventSourceRef.current = null;
+      }
 
       // Create a new session id and persist it
       const newSessionId = "widget-session-".concat(Math.random().toString(36).slice(2, 9));
@@ -91901,6 +92308,14 @@
         })]
       });
     }
+    const hasLongLabels = data.some(d => {
+      var _d$label;
+      return String((_d$label = d.label) !== null && _d$label !== void 0 ? _d$label : '').length > 10;
+    });
+    const xAngle = hasLongLabels ? -35 : 0;
+    const xAnchor = hasLongLabels ? 'end' : 'middle';
+    const bottomMargin = hasLongLabels ? 48 : 20;
+    const chartHeight = hasLongLabels ? 250 : 220;
     return /*#__PURE__*/jsxRuntimeExports.jsxs("div", {
       style: {
         borderRadius: 8,
@@ -91920,7 +92335,7 @@
         children: props.title
       }), /*#__PURE__*/jsxRuntimeExports.jsx("div", {
         style: {
-          height: 220,
+          height: chartHeight,
           width: '100%'
         },
         children: /*#__PURE__*/jsxRuntimeExports.jsx(ResponsiveContainer, {
@@ -91929,10 +92344,10 @@
           children: /*#__PURE__*/jsxRuntimeExports.jsxs(BarChart, {
             data: data,
             margin: {
-              top: 8,
+              top: 16,
               right: 12,
               left: 12,
-              bottom: 20
+              bottom: bottomMargin
             },
             children: [/*#__PURE__*/jsxRuntimeExports.jsx(CartesianGrid, {
               strokeDasharray: "3 3",
@@ -91943,9 +92358,13 @@
                 fontSize: 11,
                 fill: labelColor
               },
-              angle: 0,
-              textAnchor: "middle",
+              angle: xAngle,
+              textAnchor: xAnchor,
               interval: 0,
+              tickFormatter: v => {
+                const s = String(v !== null && v !== void 0 ? v : '');
+                return s.replace(/[_\-]+/g, ' ').replace(/\b\w/g, c => c.toUpperCase());
+              },
               label: props.xAxisLabel ? {
                 value: props.xAxisLabel,
                 position: 'insideBottom',
@@ -91980,7 +92399,13 @@
               dataKey: "value",
               name: seriesName,
               fill: "#3b82f6",
-              radius: [2, 2, 0, 0]
+              radius: [2, 2, 0, 0],
+              label: {
+                position: 'top',
+                fill: labelColor,
+                fontSize: 10,
+                formatter: v => currency ? formatCurrencyCompact(v) : formatCompactNumber(v)
+              }
             })]
           })
         })
@@ -93859,20 +94284,593 @@
     return base;
   }
 
-  const _excluded$1 = ["children"],
-    _excluded2 = ["node", "children"],
+  /**
+   * Parse an assistant message body into a mix of TEXT and CITATION-CLUSTER
+   * segments, so the renderer can swap each cluster for an inline
+   * `<CitationPill>` while leaving prose intact.
+   *
+   * Cluster rule: consecutive `[N]` markers separated only by whitespace
+   * (`[1][2]`, `[1] [2]`, `[1,3]` — same intent) collapse into ONE cluster.
+   * A break in-between (`[1] some text [2]`) yields two separate clusters.
+   *
+   * Preserves Markdown links `[label](url)` — the negative lookahead in
+   * the regex skips any `]` immediately followed by `(`.
+   *
+   * DUPLICATED across three surfaces — copies live at:
+   *   * packages/frontend/src/lib/messages/parseCitationClusters.ts
+   *   * packages/widget/src/utils/parseCitationClusters.js (this file)
+   *   * packages/agent-sdk/src/utils/parseCitationClusters.ts
+   * Regex + cluster rule kept byte-identical across all three; a parity
+   * test asserts the same input → same segment list on every surface.
+   */
+
+  // Latin `[N]` / `[N,M]` markers, plus Devanagari digits `[१]` / `[१,२]`.
+  // The negative lookahead `(?!\()` excludes Markdown link syntax
+  // `[label](url)`.
+  const MARKER_RE = /\[([\d०-९][\d०-९\s,]*)\](?!\()/g;
+  const DEV_DIGIT_MAP = {
+    "०": "0",
+    "१": "1",
+    "२": "2",
+    "३": "3",
+    "४": "4",
+    "५": "5",
+    "६": "6",
+    "७": "7",
+    "८": "8",
+    "९": "9"
+  };
+  function normalizeDigits(s) {
+    return s.replace(/[०-९]/g, d => {
+      var _DEV_DIGIT_MAP$d;
+      return (_DEV_DIGIT_MAP$d = DEV_DIGIT_MAP[d]) !== null && _DEV_DIGIT_MAP$d !== void 0 ? _DEV_DIGIT_MAP$d : d;
+    });
+  }
+  function parseIndicesInside(inner) {
+    const out = [];
+    for (const part of normalizeDigits(inner).split(",")) {
+      const t = part.trim();
+      if (/^\d+$/.test(t)) {
+        const n = parseInt(t, 10);
+        if (n >= 1) out.push(n);
+      }
+    }
+    return out;
+  }
+  function dedupPreserveOrder(nums) {
+    const seen = new Set();
+    const out = [];
+    for (const n of nums) {
+      if (!seen.has(n)) {
+        seen.add(n);
+        out.push(n);
+      }
+    }
+    return out;
+  }
+  function parseCitationClusters(text) {
+    if (!text) return [];
+    const markers = [];
+    MARKER_RE.lastIndex = 0;
+    let m;
+    while ((m = MARKER_RE.exec(text)) !== null) {
+      const indices = parseIndicesInside(m[1]);
+      if (indices.length === 0) continue;
+      markers.push({
+        start: m.index,
+        end: MARKER_RE.lastIndex,
+        indices
+      });
+    }
+    if (markers.length === 0) {
+      return [{
+        type: "text",
+        value: text
+      }];
+    }
+
+    // Merge markers that are separated only by whitespace into a single
+    // cluster. `[1][2]`, `[1] [2]`, and `[1,2]` all read as one citation
+    // cluster attached to the preceding sentence.
+    const clusters = [];
+    for (const cur of markers) {
+      const last = clusters.length ? clusters[clusters.length - 1] : null;
+      if (last && /^\s*$/.test(text.slice(last.end, cur.start))) {
+        last.end = cur.end;
+        last.indices.push(...cur.indices);
+      } else {
+        clusters.push({
+          start: cur.start,
+          end: cur.end,
+          indices: [...cur.indices]
+        });
+      }
+    }
+    const out = [];
+    let cursor = 0;
+    for (const c of clusters) {
+      if (c.start > cursor) {
+        out.push({
+          type: "text",
+          value: text.slice(cursor, c.start)
+        });
+      }
+      out.push({
+        type: "cite",
+        indices: dedupPreserveOrder(c.indices)
+      });
+      cursor = c.end;
+    }
+    if (cursor < text.length) {
+      out.push({
+        type: "text",
+        value: text.slice(cursor)
+      });
+    }
+    return out;
+  }
+  function serializeCitationIndices(indices) {
+    return indices.join(",");
+  }
+  function parseCitationIndicesFromAttr(attr) {
+    if (!attr) return [];
+    const out = [];
+    for (const t of String(attr).split(",")) {
+      const n = parseInt(t.trim(), 10);
+      if (Number.isFinite(n) && n >= 1) out.push(n);
+    }
+    return dedupPreserveOrder(out);
+  }
+
+  /**
+   * rehype plugin — walks HAST text nodes emitted by remark and replaces
+   * `[N]` citation markers with `<span data-eshal-citation="1,3">`
+   * placeholders. A `components.span` override in MessageBubble swaps
+   * each placeholder for a `<CitationPill>` React node at render time.
+   *
+   * Why a HAST plugin and not a pre-ReactMarkdown string transform:
+   * Markdown spans (bold, italic, links) can wrap the marker text —
+   * pre-splitting the raw string breaks formatting boundaries. HAST-time
+   * replacement only touches text nodes, so `**bold [1]**` stays one
+   * bold span with the pill nested at the right place.
+   *
+   * Ported byte-for-byte from packages/agent-sdk/src/utils/rehypeCitations.ts —
+   * keep in sync.
+   */
+  function rehypeCitations() {
+    return tree => {
+      visit(tree, "text", (node, index, parent) => {
+        if (index == null || parent == null) return;
+        // Skip text inside <code> / <pre> — markers there are not
+        // citations (someone's showing example markdown).
+        if (parent.type === "element" && (parent.tagName === "code" || parent.tagName === "pre")) {
+          return;
+        }
+        const segments = parseCitationClusters(node.value);
+        // No markers found — leave the text node untouched.
+        if (segments.length === 1 && segments[0].type === "text") return;
+
+        // 2026-07-14 — glue pill to preceding word (non-breaking space)
+        // so HTML doesn't wrap the pill alone onto a new line. Preserves
+        // the "sentence ending [pill]" reading flow.
+        const replacements = segments.map((seg, i) => {
+          if (seg.type === "text") {
+            const nextIsCite = i + 1 < segments.length && segments[i + 1].type === "cite";
+            const value = nextIsCite ? seg.value.replace(/[ \t]+$/, "\u00a0") : seg.value;
+            return {
+              type: "text",
+              value
+            };
+          }
+          return {
+            type: "element",
+            tagName: "span",
+            properties: {
+              dataEshalCitation: serializeCitationIndices(seg.indices)
+            },
+            children: []
+          };
+        });
+        parent.children.splice(index, 1, ...replacements);
+        return [SKIP, index + replacements.length];
+      });
+    };
+  }
+
+  const WidgetCitationContext = /*#__PURE__*/reactExports.createContext(null);
+  function decodeName(name) {
+    if (!name) return "";
+    try {
+      return decodeURIComponent(String(name));
+    } catch (_unused) {
+      return String(name);
+    }
+  }
+  function isFileLikeSource(s) {
+    if (!s) return false;
+    const src_type = s.source_type;
+    const url = s.url;
+    return src_type === "file" || typeof url === "string" && url.includes("/api/v1/sharepoint/file/") || !!s.source_id && !url;
+  }
+  function displayLabel(s, fallbackIndex) {
+    return decodeName(s.source_name) || s.url || s.source_type || "Source ".concat(fallbackIndex);
+  }
+  function pillKey(s) {
+    return s.url || s.source_id || s.sourceid || s.source_name || "";
+  }
+  function CitationPill(_ref) {
+    let {
+      indices
+    } = _ref;
+    const ctx = reactExports.useContext(WidgetCitationContext);
+    const anchorRef = reactExports.useRef(null);
+    // 2026-07-14 — popover is portaled to document.body, not inside
+    // anchor. Track it so the outside-click handler can distinguish
+    // "click inside popover" from "click outside" — otherwise moving
+    // the mouse to click a source row closes the popover before the
+    // click lands.
+    const popoverRef = reactExports.useRef(null);
+    const [open, setOpen] = reactExports.useState(false);
+    const [pos, setPos] = reactExports.useState(null);
+
+    // The widget passes the message's sources into the context directly,
+    // so no DOM traversal is required. Resolve 1-based indices → source
+    // objects. Prefer the backend-emitted `citation_indices` array on
+    // each source (2026-07-14 refactor — preserves the LLM's original
+    // chunk-manifest position through filter + dedup + ACL). Fall back
+    // to array-position lookup for responses from an older backend.
+    // Skip out-of-range so a hallucinated `[99]` doesn't blank the pill.
+    //
+    // 2026-07-14 — DEDUP by source identity. When a cluster like
+    // `[1,4,6]` resolves to THREE indices all pointing at the same
+    // PDF (same source_name + url after backend dedup merged the
+    // chunks), the popover used to render the same "State Textile
+    // Policy.pdf" three times. Collapse to unique sources; keep the
+    // FIRST index encountered as the display anchor.
+    const referenced = reactExports.useMemo(() => {
+      if (!ctx || !Array.isArray(ctx.sources)) return [];
+      const out = [];
+      const seen = new Set();
+      for (const n of indices) {
+        var _ref2, _ref3, _ref4, _src$url;
+        const byCitationIndex = ctx.sources.find(s => Array.isArray(s === null || s === void 0 ? void 0 : s.citation_indices) && s.citation_indices.includes(n));
+        const src = byCitationIndex !== null && byCitationIndex !== void 0 ? byCitationIndex : ctx.sources[n - 1];
+        if (!src) continue;
+        // 2026-07-15 — prioritise URL (unique per web page) over
+        // sourceid (shared across every page of the same Knowledge row).
+        // Website-connector sources emit distinct URLs for distinct
+        // pages but a single Knowledge row id — dedupping on sourceid
+        // first collapsed them to one row in the popover.
+        const key = String((_ref2 = (_ref3 = (_ref4 = (_src$url = src.url) !== null && _src$url !== void 0 ? _src$url : src.source_id) !== null && _ref4 !== void 0 ? _ref4 : src.sourceid) !== null && _ref3 !== void 0 ? _ref3 : src.source_name) !== null && _ref2 !== void 0 ? _ref2 : "").toLowerCase();
+        if (key && seen.has(key)) continue;
+        if (key) seen.add(key);
+        out.push({
+          src,
+          index: n
+        });
+      }
+      return out;
+    }, [ctx, indices]);
+
+    // Close on Esc / outside click.
+    //
+    // 2026-07-15 — must use event.composedPath() rather than
+    // event.target + .contains(). The widget renders inside a Shadow DOM
+    // (mode:open) — when a native mousedown reaches the document-level
+    // listener the event.target is RETARGETED to the shadow HOST, not the
+    // element actually clicked. `anchorRef.current.contains(shadowHost)`
+    // and `popoverRef.current.contains(shadowHost)` both return FALSE →
+    // every click, including the one that opens the popover, is treated
+    // as an outside click and the popover closes immediately. composedPath
+    // returns the true event path THROUGH shadow trees, so the inAnchor /
+    // inPopover checks resolve correctly. Same fix as ChatHeader.jsx:49.
+    reactExports.useEffect(() => {
+      if (!open) return undefined;
+      const onDocClick = e => {
+        const path = typeof e.composedPath === "function" ? e.composedPath() : [];
+        const inAnchor = anchorRef.current && path.includes(anchorRef.current);
+        const inPopover = popoverRef.current && path.includes(popoverRef.current);
+        if (inAnchor || inPopover) return;
+        setOpen(false);
+      };
+      const onKey = e => {
+        if (e.key === "Escape") setOpen(false);
+      };
+      document.addEventListener("mousedown", onDocClick);
+      document.addEventListener("keydown", onKey);
+      return () => {
+        document.removeEventListener("mousedown", onDocClick);
+        document.removeEventListener("keydown", onKey);
+      };
+    }, [open]);
+    const openPopover = () => {
+      const anchor = anchorRef.current;
+      if (!anchor) return;
+      const rect = anchor.getBoundingClientRect();
+      setPos({
+        top: rect.bottom + window.scrollY + 4,
+        left: rect.left + window.scrollX
+      });
+      setOpen(true);
+    };
+
+    // No context (rendered outside a chat) — degrade to raw marker.
+    if (!ctx) {
+      return /*#__PURE__*/jsxRuntimeExports.jsxs("span", {
+        style: {
+          opacity: 0.5
+        },
+        children: ["[", indices.join(","), "]"]
+      });
+    }
+
+    // 2026-07-14 — HIDE marker entirely when message has NO sources at
+    // all (backend explicitly emitted []). Covers greeting / fallback /
+    // private-only ACL turns where the LLM emitted `[N]` but backend
+    // suppressed the citation cards. Uniform client fix across all 3
+    // surfaces + all backend paths.
+    if (Array.isArray(ctx.sources) && ctx.sources.length === 0) {
+      return null;
+    }
+
+    // Sources not resolved (e.g. the eshal.sources chunk arrived late,
+    // or a hallucinated `[99]`) — render a subtle placeholder so the
+    // reader still sees the citation exists.
+    if (referenced.length === 0) {
+      return /*#__PURE__*/jsxRuntimeExports.jsxs("span", {
+        ref: anchorRef,
+        style: {
+          display: "inline-block",
+          padding: "0 4px",
+          fontSize: 11,
+          borderRadius: 4,
+          background: "rgba(0,0,0,0.06)",
+          verticalAlign: "1px",
+          opacity: 0.6
+        },
+        children: ["[", indices.join(","), "]"]
+      });
+    }
+    const first = referenced[0];
+    const extraCount = referenced.length - 1;
+    const firstLabel = displayLabel(first.src, first.index);
+    const firstIsFile = isFileLikeSource(first.src);
+    const busy = ctx.downloadingKey && ctx.downloadingKey === pillKey(first.src);
+    const activate = s => {
+      if (typeof ctx.onSourceActivate === "function") {
+        ctx.onSourceActivate(s);
+      }
+    };
+    const onPillClick = e => {
+      e.preventDefault();
+      e.stopPropagation();
+      if (referenced.length === 1) {
+        activate(first.src);
+        return;
+      }
+      if (open) setOpen(false);else openPopover();
+    };
+    const iconSize = 12;
+    return /*#__PURE__*/jsxRuntimeExports.jsxs(jsxRuntimeExports.Fragment, {
+      children: [/*#__PURE__*/jsxRuntimeExports.jsxs("span", {
+        ref: anchorRef,
+        role: "button",
+        tabIndex: 0,
+        title: firstLabel + (extraCount ? " (+".concat(extraCount, " more)") : ""),
+        onClick: onPillClick,
+        onKeyDown: e => {
+          if (e.key === "Enter" || e.key === " ") {
+            e.preventDefault();
+            onPillClick(e);
+          }
+        },
+        style: {
+          display: "inline-flex",
+          alignItems: "center",
+          gap: 3,
+          height: 20,
+          padding: "0 5px 0 6px",
+          margin: "0 2px",
+          fontSize: 11,
+          lineHeight: 1,
+          borderRadius: 5,
+          background: "rgba(59, 130, 246, 0.10)",
+          color: "rgb(37, 99, 235)",
+          border: "0.5px solid rgba(59, 130, 246, 0.35)",
+          cursor: "pointer",
+          userSelect: "none",
+          maxWidth: 180,
+          verticalAlign: "1px",
+          textDecoration: "none",
+          fontWeight: 500,
+          whiteSpace: "nowrap"
+        },
+        children: [/*#__PURE__*/jsxRuntimeExports.jsx("span", {
+          style: {
+            display: "inline-flex",
+            flexShrink: 0
+          },
+          children: firstIsFile ? /*#__PURE__*/jsxRuntimeExports.jsx(FileText, {
+            size: iconSize,
+            strokeWidth: 2,
+            "aria-hidden": true
+          }) : /*#__PURE__*/jsxRuntimeExports.jsx(Globe, {
+            size: iconSize,
+            strokeWidth: 2,
+            "aria-hidden": true
+          })
+        }), /*#__PURE__*/jsxRuntimeExports.jsx("span", {
+          style: {
+            overflow: "hidden",
+            textOverflow: "ellipsis",
+            whiteSpace: "nowrap",
+            maxWidth: 110
+          },
+          children: firstLabel
+        }), extraCount > 0 && /*#__PURE__*/jsxRuntimeExports.jsxs("span", {
+          style: {
+            background: "rgb(37, 99, 235)",
+            color: "white",
+            borderRadius: 3,
+            padding: "1px 4px",
+            fontSize: 9,
+            lineHeight: 1,
+            fontWeight: 600,
+            marginLeft: 1
+          },
+          children: ["+", extraCount]
+        }), referenced.length === 1 && /*#__PURE__*/jsxRuntimeExports.jsx("span", {
+          style: {
+            display: "inline-flex",
+            alignItems: "center",
+            justifyContent: "center",
+            flexShrink: 0,
+            paddingLeft: 3,
+            borderLeft: "0.5px solid rgba(59, 130, 246, 0.35)",
+            marginLeft: 2
+          },
+          children: busy ? /*#__PURE__*/jsxRuntimeExports.jsx(LoaderCircle, {
+            size: iconSize,
+            strokeWidth: 2,
+            className: "animate-spin"
+          }) : firstIsFile ? /*#__PURE__*/jsxRuntimeExports.jsx(Download, {
+            size: iconSize,
+            strokeWidth: 2
+          }) : /*#__PURE__*/jsxRuntimeExports.jsx(ExternalLink, {
+            size: iconSize,
+            strokeWidth: 2
+          })
+        })]
+      }), open && pos && typeof document !== "undefined" && /*#__PURE__*/reactDomExports.createPortal(/*#__PURE__*/jsxRuntimeExports.jsxs("div", {
+        ref: popoverRef,
+        role: "dialog",
+        "aria-label": "".concat(referenced.length, " sources cited"),
+        style: {
+          position: "absolute",
+          top: pos.top,
+          left: pos.left,
+          // 2026-07-15 — must sit ABOVE the widget's chat-widget-root
+          // which uses z-[999999]. Portalled popover was rendering
+          // BEHIND the chat panel. Max int32 puts us above every
+          // known widget stacking context.
+          zIndex: 2147483647,
+          background: "#fff",
+          color: "#111",
+          border: "0.5px solid rgba(0, 0, 0, 0.12)",
+          borderRadius: 8,
+          boxShadow: "0 4px 16px rgba(0, 0, 0, 0.08), 0 1px 2px rgba(0,0,0,0.06)",
+          padding: 6,
+          minWidth: 240,
+          maxWidth: 360,
+          fontSize: 12
+        },
+        onClick: e => e.stopPropagation(),
+        onMouseDown: e => e.stopPropagation(),
+        children: [/*#__PURE__*/jsxRuntimeExports.jsxs("div", {
+          style: {
+            fontSize: 10,
+            textTransform: "uppercase",
+            opacity: 0.55,
+            letterSpacing: "0.06em",
+            padding: "4px 6px 6px"
+          },
+          children: [referenced.length, " source", referenced.length === 1 ? "" : "s"]
+        }), referenced.map(_ref5 => {
+          let {
+            src,
+            index
+          } = _ref5;
+          const label = displayLabel(src, index);
+          const rowIsFile = isFileLikeSource(src);
+          const kBusy = ctx.downloadingKey && ctx.downloadingKey === pillKey(src);
+          return /*#__PURE__*/jsxRuntimeExports.jsxs("button", {
+            type: "button",
+            onClick: () => activate(src),
+            disabled: !!kBusy,
+            title: label,
+            style: {
+              display: "flex",
+              alignItems: "center",
+              gap: 8,
+              width: "100%",
+              padding: "6px 8px",
+              border: 0,
+              background: "transparent",
+              color: "inherit",
+              cursor: kBusy ? "default" : "pointer",
+              textAlign: "left",
+              borderRadius: 4,
+              font: "inherit"
+            },
+            onMouseEnter: e => {
+              e.currentTarget.style.background = "rgba(0,0,0,0.04)";
+            },
+            onMouseLeave: e => {
+              e.currentTarget.style.background = "transparent";
+            },
+            children: [/*#__PURE__*/jsxRuntimeExports.jsx("span", {
+              style: {
+                display: "inline-flex",
+                flexShrink: 0,
+                opacity: 0.8
+              },
+              children: rowIsFile ? /*#__PURE__*/jsxRuntimeExports.jsx(FileText, {
+                size: 14,
+                strokeWidth: 2,
+                "aria-hidden": true
+              }) : /*#__PURE__*/jsxRuntimeExports.jsx(Globe, {
+                size: 14,
+                strokeWidth: 2,
+                "aria-hidden": true
+              })
+            }), /*#__PURE__*/jsxRuntimeExports.jsx("span", {
+              style: {
+                flex: 1,
+                minWidth: 0,
+                overflow: "hidden",
+                textOverflow: "ellipsis",
+                whiteSpace: "nowrap"
+              },
+              children: label
+            }), /*#__PURE__*/jsxRuntimeExports.jsx("span", {
+              style: {
+                display: "inline-flex",
+                flexShrink: 0,
+                opacity: 0.7
+              },
+              children: kBusy ? /*#__PURE__*/jsxRuntimeExports.jsx(LoaderCircle, {
+                size: 14,
+                strokeWidth: 2,
+                className: "animate-spin"
+              }) : rowIsFile ? /*#__PURE__*/jsxRuntimeExports.jsx(Download, {
+                size: 14,
+                strokeWidth: 2
+              }) : /*#__PURE__*/jsxRuntimeExports.jsx(ExternalLink, {
+                size: 14,
+                strokeWidth: 2
+              })
+            })]
+          }, "".concat(index, "-").concat(pillKey(src) || index));
+        })]
+      }), document.body)]
+    });
+  }
+
+  const _excluded$1 = ["node", "children"],
+    _excluded2 = ["children"],
     _excluded3 = ["node", "children"],
     _excluded4 = ["node", "children"],
-    _excluded5 = ["node", "children", "start"],
-    _excluded6 = ["node", "children", "data-ol-index"],
-    _excluded7 = ["node", "children"],
+    _excluded5 = ["node", "children"],
+    _excluded6 = ["node", "children", "start"],
+    _excluded7 = ["node", "children", "data-ol-index"],
     _excluded8 = ["node", "children"],
     _excluded9 = ["node", "children"],
     _excluded0 = ["node", "children"],
     _excluded1 = ["node", "children"],
     _excluded10 = ["node", "children"],
     _excluded11 = ["node", "children"],
-    _excluded12 = ["className", "children"];
+    _excluded12 = ["node", "children"],
+    _excluded13 = ["className", "children"];
   const A2UI_FENCE_LANGS = new Set(["eshal-ui", "eshal-chart", "chart"]);
 
   // Returns true when a ReactMarkdown `pre` node's only child is a `code` block
@@ -93947,7 +94945,8 @@
       textColor,
       fontFamily,
       fontSize,
-      onButtonClick
+      onButtonClick,
+      provideCitations = true
     } = _ref;
     const [displayedContent, setDisplayedContent] = reactExports.useState("");
     const [showCursor, setShowCursor] = reactExports.useState(false);
@@ -94022,17 +95021,45 @@
       },
       children: [/*#__PURE__*/jsxRuntimeExports.jsx(Markdown, {
         className: "max-w-none [&>*:last-child]:!mb-0 [&>*:first-child]:!mt-0",
-        remarkPlugins: [remarkGfm],
+        remarkPlugins: [remarkGfm]
+        // Skip the rehypeCitations plugin when the org opted out —
+        // markers then render as plain text so nothing squeaks
+        // through as a placeholder pill.
+        ,
+        rehypePlugins: provideCitations ? [rehypeCitations] : [],
         components: {
+          // Citation-marker → pill swap. Every `<span>` normally passes
+          // through unchanged; when the HAST plugin has tagged it as a
+          // citation, swap for `<CitationPill>`.
+          span(_ref2) {
+            var _props$dataEshalCit;
+            let {
+                node,
+                children
+              } = _ref2,
+              props = _objectWithoutProperties$m(_ref2, _excluded$1);
+            const attr = (_props$dataEshalCit = props["data-eshal-citation"]) !== null && _props$dataEshalCit !== void 0 ? _props$dataEshalCit : props.dataEshalCitation;
+            if (typeof attr === "string" && attr.length > 0) {
+              const indices = parseCitationIndicesFromAttr(attr);
+              if (indices.length > 0) {
+                return /*#__PURE__*/jsxRuntimeExports.jsx(CitationPill, {
+                  indices: indices
+                });
+              }
+            }
+            return /*#__PURE__*/jsxRuntimeExports.jsx("span", _objectSpread2(_objectSpread2({}, props), {}, {
+              children: children
+            }));
+          },
           // Unwrap the <pre> shell when its child is an A2UI fence so the
           // chart card sits directly in the bubble flow, not inside a <pre>
           // (which forces monospace font and defeats the card border-radius).
           // Ordinary code blocks (```python```, ```sql```) keep their <pre>.
-          pre(_ref2) {
+          pre(_ref3) {
             let {
                 children
-              } = _ref2,
-              props = _objectWithoutProperties$m(_ref2, _excluded$1);
+              } = _ref3,
+              props = _objectWithoutProperties$m(_ref3, _excluded2);
             if (preWrapsKnownFence(children)) return /*#__PURE__*/jsxRuntimeExports.jsx(jsxRuntimeExports.Fragment, {
               children: children
             });
@@ -94040,12 +95067,12 @@
               children: children
             }));
           },
-          a(_ref3) {
+          a(_ref4) {
             let {
                 node,
                 children
-              } = _ref3,
-              props = _objectWithoutProperties$m(_ref3, _excluded2);
+              } = _ref4,
+              props = _objectWithoutProperties$m(_ref4, _excluded3);
             return /*#__PURE__*/jsxRuntimeExports.jsx("a", _objectSpread2(_objectSpread2({
               className: "hover:underline",
               dir: "ltr",
@@ -94059,13 +95086,13 @@
               children: children
             }));
           },
-          p(_ref4) {
+          p(_ref5) {
             var _node$parent;
             let {
                 node,
                 children
-              } = _ref4,
-              props = _objectWithoutProperties$m(_ref4, _excluded3);
+              } = _ref5,
+              props = _objectWithoutProperties$m(_ref5, _excluded4);
             const isInsideListItem = (node === null || node === void 0 || (_node$parent = node.parent) === null || _node$parent === void 0 ? void 0 : _node$parent.tagName) === "li";
             return /*#__PURE__*/jsxRuntimeExports.jsx("p", _objectSpread2(_objectSpread2({
               className: "leading-relaxed [&:first-child]:!mt-0",
@@ -94075,38 +95102,42 @@
                 fontSize: fontSize || "14px",
                 margin: 0,
                 marginTop: 0,
-                marginBottom: isInsideListItem ? "0.125rem" : "0.5rem",
-                lineHeight: "1.5",
+                // Paragraph rhythm — 0.85rem gives clear separation between
+                // paragraphs (and between a citation-pill-ended paragraph and
+                // the next), instead of the old cramped 0.5rem that read as
+                // "clubbed". List-item paragraphs stay tight.
+                marginBottom: isInsideListItem ? "0.125rem" : "0.85rem",
+                lineHeight: "1.6",
                 padding: 0
               }
             }, props), {}, {
               children: children
             }));
           },
-          ul(_ref5) {
+          ul(_ref6) {
             let {
                 node,
                 children
-              } = _ref5,
-              props = _objectWithoutProperties$m(_ref5, _excluded4);
+              } = _ref6,
+              props = _objectWithoutProperties$m(_ref6, _excluded5);
             return /*#__PURE__*/jsxRuntimeExports.jsx("ul", _objectSpread2(_objectSpread2({
               className: "list-disc [&:first-child]:!mt-0",
               style: {
                 marginTop: 0,
-                marginBottom: "0.4rem",
+                marginBottom: "0.6rem",
                 paddingInlineStart: "1.2rem"
               }
             }, props), {}, {
               children: children
             }));
           },
-          ol(_ref6) {
+          ol(_ref7) {
             let {
                 node,
                 children,
                 start = 1
-              } = _ref6,
-              props = _objectWithoutProperties$m(_ref6, _excluded5);
+              } = _ref7,
+              props = _objectWithoutProperties$m(_ref7, _excluded6);
             // Why we DON'T use `list-decimal` here:
             //
             //   `list-decimal` renders the "1.", "2.", … markers via
@@ -94136,7 +95167,7 @@
               style: {
                 listStyle: "none",
                 marginTop: 0,
-                marginBottom: "0.4rem",
+                marginBottom: "0.6rem",
                 paddingInlineStart: 0
               }
             }, props), {}, {
@@ -94150,13 +95181,13 @@
               })
             }));
           },
-          li(_ref7) {
+          li(_ref8) {
             let {
                 node,
                 children,
                 "data-ol-index": dataOlIndex
-              } = _ref7,
-              props = _objectWithoutProperties$m(_ref7, _excluded6);
+              } = _ref8,
+              props = _objectWithoutProperties$m(_ref8, _excluded7);
             // Inline-marker rendering (see <ol> comment above for the
             // ::marker font bug this works around). When `dataOlIndex`
             // is present, we're inside a custom-numbered <ol>; render
@@ -94209,12 +95240,12 @@
               children: children
             }));
           },
-          h1(_ref8) {
+          h1(_ref9) {
             let {
                 node,
                 children
-              } = _ref8,
-              props = _objectWithoutProperties$m(_ref8, _excluded7);
+              } = _ref9,
+              props = _objectWithoutProperties$m(_ref9, _excluded8);
             return /*#__PURE__*/jsxRuntimeExports.jsx("h1", _objectSpread2(_objectSpread2({
               className: "text-xl font-bold [&:first-child]:!mt-0",
               style: {
@@ -94228,12 +95259,12 @@
               children: children
             }));
           },
-          h2(_ref9) {
+          h2(_ref0) {
             let {
                 node,
                 children
-              } = _ref9,
-              props = _objectWithoutProperties$m(_ref9, _excluded8);
+              } = _ref0,
+              props = _objectWithoutProperties$m(_ref0, _excluded9);
             return /*#__PURE__*/jsxRuntimeExports.jsx("h2", _objectSpread2(_objectSpread2({
               className: "text-lg font-semibold [&:first-child]:!mt-0",
               style: {
@@ -94247,12 +95278,12 @@
               children: children
             }));
           },
-          h3(_ref0) {
+          h3(_ref1) {
             let {
                 node,
                 children
-              } = _ref0,
-              props = _objectWithoutProperties$m(_ref0, _excluded9);
+              } = _ref1,
+              props = _objectWithoutProperties$m(_ref1, _excluded0);
             return /*#__PURE__*/jsxRuntimeExports.jsx("h3", _objectSpread2(_objectSpread2({
               className: "text-base font-semibold [&:first-child]:!mt-0",
               style: {
@@ -94266,25 +95297,25 @@
               children: children
             }));
           },
-          blockquote(_ref1) {
+          blockquote(_ref10) {
             let {
                 node,
                 children
-              } = _ref1,
-              props = _objectWithoutProperties$m(_ref1, _excluded0);
+              } = _ref10,
+              props = _objectWithoutProperties$m(_ref10, _excluded1);
             return /*#__PURE__*/jsxRuntimeExports.jsx("blockquote", _objectSpread2(_objectSpread2({
               className: "border-l-4 pl-4 italic ".concat(isDark ? "border-gray-600 text-gray-300" : "border-gray-300 text-gray-700")
             }, props), {}, {
               children: children
             }));
           },
-          table(_ref10) {
+          table(_ref11) {
             var _node$children;
             let {
                 node,
                 children
-              } = _ref10,
-              props = _objectWithoutProperties$m(_ref10, _excluded1);
+              } = _ref11,
+              props = _objectWithoutProperties$m(_ref11, _excluded10);
             // react-markdown v9 passes HAST nodes (not MDAST), so the
             // table's children are <thead> / <tbody> elements, not
             // tableRow nodes. Traverse accordingly to extract columns
@@ -94332,36 +95363,36 @@
               }))
             });
           },
-          th(_ref11) {
+          th(_ref12) {
             let {
                 node,
                 children
-              } = _ref11,
-              props = _objectWithoutProperties$m(_ref11, _excluded10);
+              } = _ref12,
+              props = _objectWithoutProperties$m(_ref12, _excluded11);
             return /*#__PURE__*/jsxRuntimeExports.jsx("th", _objectSpread2(_objectSpread2({
               className: "border border-gray-300 bg-gray-100 px-3 py-2 text-left font-semibold"
             }, props), {}, {
               children: children
             }));
           },
-          td(_ref12) {
+          td(_ref13) {
             let {
                 node,
                 children
-              } = _ref12,
-              props = _objectWithoutProperties$m(_ref12, _excluded11);
+              } = _ref13,
+              props = _objectWithoutProperties$m(_ref13, _excluded12);
             return /*#__PURE__*/jsxRuntimeExports.jsx("td", _objectSpread2(_objectSpread2({
               className: "border border-gray-300 px-3 py-2"
             }, props), {}, {
               children: children
             }));
           },
-          code(_ref13) {
+          code(_ref14) {
             let {
                 className,
                 children
-              } = _ref13,
-              props = _objectWithoutProperties$m(_ref13, _excluded12);
+              } = _ref14,
+              props = _objectWithoutProperties$m(_ref14, _excluded13);
             const match = /language-([\w-]+)/.exec(className || "");
             const lang = match ? match[1] : null;
 
@@ -94417,7 +95448,7 @@
       })]
     });
   };
-  const TypingIndicator = _ref14 => {
+  const TypingIndicator = _ref15 => {
     return /*#__PURE__*/jsxRuntimeExports.jsxs("div", {
       className: "flex gap-1.5",
       children: [/*#__PURE__*/jsxRuntimeExports.jsx("div", {
@@ -94439,156 +95470,126 @@
     });
   };
 
-  // Sources section: citations and file downloads from stream complete chunk
-  const MessageSources = _ref15 => {
+  // Decision widget component for HITL (Human-in-the-Loop)
+  const DecisionWidget = _ref18 => {
     let {
-      sources = [],
-      apiBaseUrl,
-      getAuthToken,
-      isDark,
-      textColor,
-      fontFamily,
-      fontSize
-    } = _ref15;
-    const [downloadingId, setDownloadingId] = reactExports.useState(null);
+      question,
+      options,
+      onDecision,
+      disabled,
+      isDark = false
+    } = _ref18;
+    return /*#__PURE__*/jsxRuntimeExports.jsxs("div", {
+      className: "mt-3 p-3 rounded-lg border ".concat(isDark ? "bg-blue-900/30 border-blue-700/50" : "bg-blue-50 border-blue-200"),
+      children: [/*#__PURE__*/jsxRuntimeExports.jsx("p", {
+        className: "text-sm font-medium mb-2 ".concat(isDark ? "text-gray-100" : "text-gray-900"),
+        children: question
+      }), /*#__PURE__*/jsxRuntimeExports.jsx("div", {
+        className: "space-y-2",
+        children: options.map(option => /*#__PURE__*/jsxRuntimeExports.jsx("button", {
+          onClick: () => onDecision(option.id, option.label),
+          disabled: disabled,
+          className: "w-full text-left px-3 py-2 text-sm rounded transition-all ".concat(isDark ? "bg-gray-800 border border-gray-700 hover:bg-blue-900/50 hover:border-blue-600 disabled:opacity-50 disabled:cursor-not-allowed" : "bg-white border border-gray-300 hover:bg-blue-50 hover:border-blue-400 disabled:opacity-50 disabled:cursor-not-allowed"),
+          children: option.label
+        }, option.id))
+      })]
+    });
+  };
 
-    // RAG-citation-1 v10: per-citation download key.
-    //
-    // For multi-file Knowledge sources, N citations share a single
-    // source_id. The previous key `s.source_id || s.url || ""`
-    // returned the same string for every citation in the same source,
-    // so clicking ONE download icon set the loading state on ALL N
-    // siblings — they all spun together until one resolved. Concrete
-    // UX failure: textile-tenant 8-file Knowledge source — clicking
-    // any download icon lit up the spinner on all 8.
-    //
-    // Fix: prefer the per-file url first (post-#821 every file-upload
-    // citation carries a distinct blob name; SharePoint citations
-    // carry a distinct proxy URL). Fall back to source_id for the
-    // legacy single-file case where url might be missing. Final fall-
-    // back to source_name keeps the spinner functional on very old
-    // corpora that have none of the above.
-    const _downloadKey = s => s.url || s.source_id || s.source_name || "";
-    const handleFileDownload = async source => {
-      if (!apiBaseUrl) return;
-      // 2026-07-03 — RAG-attach-1 download path. Attachment source
-      // cards carry a presigned READ URL as `source.url` (added by
-      // citation_sources.build_source_obj + chat_utils inline loop
-      // when the chunk has `_is_attachment_chunk: True`). Their
-      // sourceid is `attachment:<storage_key>` — not resolvable by
-      // the legacy /file-download endpoint, which expects a Milvus
-      // Knowledge row id. Open the SAS URL directly instead — same
-      // pattern SharePoint uses, but via the URL the backend already
-      // handed us so no proxy round-trip is needed.
+  /**
+   * useSourceDownloader — shared with `<CitationPill>` via
+   * `WidgetCitationContext`. File sources go through the same
+   * three-branch fetch as the (now-removed) `<MessageSources>` did:
+   * attachment SAS URL → direct GET; SharePoint proxy → GET on the
+   * proxy path; Knowledge blob → POST `/api/v1/support/file-download`.
+   * Web sources open the URL in a new tab.
+   *
+   * Returns `{ onSourceActivate, downloadingKey }` for a
+   * `WidgetCitationContext.Provider` value.
+   */
+  function useSourceDownloader(_ref19) {
+    let {
+      apiBaseUrl,
+      getAuthToken
+    } = _ref19;
+    const [downloadingKey, setDownloadingKey] = reactExports.useState(null);
+    const onSourceActivate = reactExports.useCallback(async source => {
+      if (!source) return;
+      // Compute a stable key for spinner state.
+      const key = source.url || source.source_id || source.sourceid || source.source_name || "";
       const attachmentSourceId = String(source.source_id || source.sourceid || "");
       const isAttachment = attachmentSourceId.startsWith("attachment:");
-      if (isAttachment) {
-        if (!source.url) {
-          console.warn("[widget] attachment source has no URL; download unavailable");
-          return;
+      const isSharePointProxy = typeof source.url === "string" && source.url.includes("/api/v1/sharepoint/file/");
+      const isFileLike = source.source_type === "file" || isSharePointProxy || isAttachment || !!(source.source_id || source.sourceid) && !source.url;
+
+      // Web source — open the URL directly, no proxy round-trip.
+      if (!isFileLike) {
+        const url = source.url;
+        if (url) {
+          try {
+            window.open(url, "_blank", "noopener,noreferrer");
+          } catch (_unused2) {
+            /* pop-up blocked */
+          }
         }
-        const downloadKey = _downloadKey(source) || "attachment";
-        setDownloadingId(downloadKey);
-        try {
-          // 2026-07-03 — user reported the download dialog was
-          // suggesting the storage-key blob name (e.g. `<uuid>-
-          // RishabhResume.pdf`) instead of the original filename.
-          // Root cause: the server behind `/api/v1/files/...` sends
-          // a `Content-Disposition: attachment; filename=<blob>`
-          // header, and browsers give that precedence over the
-          // `<a download="…">` attribute. Workaround: fetch the
-          // bytes into a Blob, mint an object URL, and use `a.download`
-          // — object URLs have no `Content-Disposition` so the
-          // attribute wins and the user gets the pretty filename.
-          // Same pattern the KB /file-download branch below uses.
-          const fetchHeaders = {};
+        return;
+      }
+      if (!apiBaseUrl && !isAttachment) {
+        console.warn("[widget] citation download skipped: apiBaseUrl missing and " + "source is not an attachment (no fallback URL to fetch). " + "Source:", source);
+        return;
+      }
+      setDownloadingKey(key);
+      // eslint-disable-next-line no-console
+      console.debug("[widget] citation download starting:", {
+        source_id: source.source_id || source.sourceid,
+        source_name: source.source_name,
+        source_type: source.source_type,
+        isAttachment,
+        isSharePointProxy,
+        isFileLike
+      });
+      try {
+        let res;
+        if (isAttachment) {
+          if (!source.url) throw new Error("attachment has no URL");
+          const headers = {};
           if (typeof getAuthToken === "function") {
             const token = await getAuthToken();
-            if (token) fetchHeaders["Authorization"] = "Bearer ".concat(token);
+            if (token) headers["Authorization"] = "Bearer ".concat(token);
           }
-          const res = await fetch(source.url, {
+          res = await fetch(source.url, {
             method: "GET",
-            headers: fetchHeaders,
+            headers,
             credentials: "include"
           });
-          if (!res.ok) {
-            throw new Error("Attachment fetch failed: ".concat(res.status));
-          }
-          const blob = await res.blob();
-          const objectUrl = URL.createObjectURL(blob);
-          const a = document.createElement("a");
-          a.href = objectUrl;
-          a.download = source.source_name || "download";
-          a.click();
-          URL.revokeObjectURL(objectUrl);
-        } catch (e) {
-          console.error("Attachment download failed:", e);
-        } finally {
-          setDownloadingId(null);
-        }
-        return;
-      }
-      // SharePoint proxy URLs are GET endpoints that stream the file
-      // directly via Microsoft Graph using the stored OAuth credential.
-      // Bypass the legacy POST /file-download lookup (which expects an
-      // NFS-backed Knowledge.config.blobName) and fetch the proxy URL
-      // directly. The proxy validates org membership via the session
-      // cookie (`credentials: 'include'`).
-      const isSharePointProxy = typeof source.url === "string" && source.url.includes("/api/v1/sharepoint/file/");
-      if (!isSharePointProxy && !source.source_id) return;
-      const downloadKey = _downloadKey(source) || "sharepoint";
-      setDownloadingId(downloadKey);
-      try {
-        let res;
-        if (isSharePointProxy) {
-          // RAG-citation-1 v5 — when the proxy URL is path-only (the
-          // typical case post-PR #813, where the backend can't know
-          // the public API hostname at chat-time), prepend apiBaseUrl.
-          // Without this, fetch() resolves the path-only URL against
-          // the widget's current ORIGIN — i.e. the customer's host
-          // page where the widget is embedded, NOT the eshal API
-          // host that actually serves /api/v1/sharepoint/file/...
-          // and the result is a 404 from the customer's webserver.
-          // Absolute URLs (older corpora where PUBLIC_API_URL was
-          // set, or future deployments that set it) pass through
-          // unchanged.
+        } else if (isSharePointProxy) {
           const spUrl = source.url.startsWith("http") ? source.url : "".concat(apiBaseUrl.replace(/\/$/, "")).concat(source.url);
-          const spHeaders = {};
-          if (typeof getAuthToken === 'function') {
+          const headers = {};
+          if (typeof getAuthToken === "function") {
             const token = await getAuthToken();
-            if (token) spHeaders['Authorization'] = "Bearer ".concat(token);
+            if (token) headers["Authorization"] = "Bearer ".concat(token);
           }
           res = await fetch(spUrl, {
             method: "GET",
-            headers: spHeaders,
+            headers,
             credentials: "include"
           });
         } else {
           const base = apiBaseUrl.replace(/\/$/, "");
           const url = "".concat(base, "/api/v1/support/file-download");
-          // RAG-citation-1 v6 — send per-file disambiguation alongside
-          // source_id. For multi-file Knowledge sources, N citations
-          // share one source_id and the server can only resolve one
-          // arbitrary chunk's blob by source_id alone — every download
-          // ended up identical. The citation already carries:
-          //   - source.url (the per-file blob name, e.g.
-          //     "1778406193812-2-6a4f68f4.pdf")
-          //   - source.source_name (the user's original filename)
-          // Sending both lets the server skip the Milvus resolution
-          // AND advertise the readable name in Content-Disposition.
-          const dlHeaders = {
+          const headers = {
             "Content-Type": "application/json"
           };
-          if (typeof getAuthToken === 'function') {
+          if (typeof getAuthToken === "function") {
             const token = await getAuthToken();
-            if (token) dlHeaders['Authorization'] = "Bearer ".concat(token);
+            if (token) headers["Authorization"] = "Bearer ".concat(token);
           }
           res = await fetch(url, {
             method: "POST",
-            headers: dlHeaders,
+            headers,
             credentials: "include",
             body: JSON.stringify({
-              source_id: source.source_id,
+              source_id: source.source_id || source.sourceid,
               file_name: source.url || "",
               source_name: source.source_name || ""
             })
@@ -94601,159 +95602,40 @@
         const blob = await res.blob();
         const disposition = res.headers.get("content-disposition");
         let filename = source.source_name || "download";
-        const match = disposition && /filename\*?=(?:UTF-8'')?["']?([^"'\s;]+)["']?/i.exec(disposition);
-        if (match) filename = decodeURIComponent(match[1].replace(/\\"/g, '"'));
+        // Attachments carry the clean filename on source_name; the NFS
+        // Content-Disposition holds the UUID-prefixed storage key we
+        // don't want to show. Skip CD parsing for those.
+        if (!isAttachment) {
+          const match = disposition && /filename\*?=(?:UTF-8'')?["']?([^"'\s;]+)["']?/i.exec(disposition);
+          if (match) {
+            try {
+              filename = decodeURIComponent(match[1].replace(/\\"/g, '"'));
+            } catch (_unused3) {
+              /* keep fallback */
+            }
+          }
+        }
         const a = document.createElement("a");
-        a.href = URL.createObjectURL(blob);
+        const objectUrl = URL.createObjectURL(blob);
+        a.href = objectUrl;
         a.download = filename;
+        document.body.appendChild(a);
         a.click();
-        URL.revokeObjectURL(a.href);
+        a.remove();
+        URL.revokeObjectURL(objectUrl);
       } catch (e) {
-        console.error("File download failed:", e);
+        // eslint-disable-next-line no-console
+        console.error("[widget] source download failed:", e);
       } finally {
-        setDownloadingId(null);
-      }
-    };
-    if (!(sources !== null && sources !== void 0 && sources.length)) return null;
-    const color = textColor !== null && textColor !== void 0 ? textColor : isDark ? "#f3f4f6" : "#1A1A1A";
-    const decodedName = name => {
-      if (!name) return "";
-      try {
-        return decodeURIComponent(String(name));
-      } catch (_unused) {
-        return name;
+        setDownloadingKey(null);
       }
+    }, [apiBaseUrl, getAuthToken]);
+    return {
+      onSourceActivate,
+      downloadingKey
     };
-    return /*#__PURE__*/jsxRuntimeExports.jsxs("div", {
-      className: "mt-3 min-w-0 max-w-full",
-      style: {
-        color,
-        fontFamily: fontFamily || "Inter",
-        fontSize: fontSize || "14px"
-      },
-      children: [/*#__PURE__*/jsxRuntimeExports.jsx("p", {
-        className: "font-semibold mb-2",
-        children: "Sources"
-      }), /*#__PURE__*/jsxRuntimeExports.jsx("ul", {
-        className: "space-y-2 list-none p-0 m-0 min-w-0 w-full max-w-full",
-        children: sources.map((source, i) => /*#__PURE__*/jsxRuntimeExports.jsx("li", {
-          className: "flex items-start gap-2 min-w-0 w-full max-w-full",
-          children: source.source_type === "file" ? /*#__PURE__*/jsxRuntimeExports.jsx("div", {
-            className: "min-w-0 w-full",
-            children: /*#__PURE__*/jsxRuntimeExports.jsxs("div", {
-              className: "flex items-start gap-1 min-w-0",
-              style: {
-                color,
-                fontFamily: fontFamily || "Inter",
-                fontSize: fontSize || "14px"
-              },
-              children: [/*#__PURE__*/jsxRuntimeExports.jsx(FileText, {
-                className: "flex-shrink-0 text-current opacity-80",
-                strokeWidth: 2,
-                style: {
-                  width: '1em',
-                  height: '1em',
-                  marginTop: '0.15em'
-                },
-                "aria-hidden": true
-              }), /*#__PURE__*/jsxRuntimeExports.jsxs("span", {
-                className: "min-w-0 flex-1",
-                title: decodedName(source.source_name) || "File",
-                style: {
-                  wordBreak: 'break-word',
-                  overflowWrap: 'anywhere'
-                },
-                children: [decodedName(source.source_name) || "File", /*#__PURE__*/jsxRuntimeExports.jsx("button", {
-                  type: "button",
-                  onClick: () => handleFileDownload(source),
-                  disabled: downloadingId === _downloadKey(source),
-                  className: "inline-flex items-center ml-1 p-0 rounded bg-transparent border-0 hover:bg-transparent disabled:opacity-50 transition-opacity focus:outline-none focus-visible:outline-none cursor-pointer disabled:cursor-not-allowed",
-                  style: {
-                    color,
-                    width: '1em',
-                    height: '1em',
-                    verticalAlign: '-0.1em'
-                  },
-                  "aria-label": downloadingId === _downloadKey(source) ? "Downloading…" : "Download file",
-                  title: downloadingId === _downloadKey(source) ? "Downloading…" : "Download",
-                  children: downloadingId === _downloadKey(source) ? /*#__PURE__*/jsxRuntimeExports.jsx(LoaderCircle, {
-                    size: "1em",
-                    strokeWidth: 2,
-                    className: "animate-spin"
-                  }) : /*#__PURE__*/jsxRuntimeExports.jsx(Download, {
-                    size: "1em",
-                    strokeWidth: 2
-                  })
-                })]
-              })]
-            })
-          }) : /*#__PURE__*/jsxRuntimeExports.jsxs("a", {
-            href: source.url || "#",
-            target: "_blank",
-            rel: "noopener noreferrer",
-            className: "block min-w-0 flex-1 hover:underline",
-            title: source.source_name || source.url || "Link",
-            style: {
-              color,
-              fontFamily: fontFamily || "Inter",
-              fontSize: fontSize || "14px",
-              wordBreak: 'break-word',
-              overflowWrap: 'anywhere',
-              paddingLeft: '1.5em',
-              textIndent: '-1.5em'
-            },
-            children: [/*#__PURE__*/jsxRuntimeExports.jsx(Globe, {
-              className: "inline-block opacity-80",
-              strokeWidth: 2,
-              style: {
-                width: '1em',
-                height: '1em',
-                marginRight: '0.5em',
-                verticalAlign: '-0.15em'
-              },
-              "aria-hidden": true
-            }), source.source_name || source.url || "Link", /*#__PURE__*/jsxRuntimeExports.jsx(ExternalLink, {
-              className: "inline-block ml-1",
-              style: {
-                width: '0.85em',
-                height: '0.85em',
-                verticalAlign: '-0.1em'
-              },
-              "aria-hidden": true
-            })]
-          })
-        }, source.source_id || source.url || i))
-      })]
-    });
-  };
-
-  // Decision widget component for HITL (Human-in-the-Loop)
-  const DecisionWidget = _ref17 => {
-    let {
-      question,
-      options,
-      onDecision,
-      disabled,
-      isDark = false
-    } = _ref17;
-    return /*#__PURE__*/jsxRuntimeExports.jsxs("div", {
-      className: "mt-3 p-3 rounded-lg border ".concat(isDark ? "bg-blue-900/30 border-blue-700/50" : "bg-blue-50 border-blue-200"),
-      children: [/*#__PURE__*/jsxRuntimeExports.jsx("p", {
-        className: "text-sm font-medium mb-2 ".concat(isDark ? "text-gray-100" : "text-gray-900"),
-        children: question
-      }), /*#__PURE__*/jsxRuntimeExports.jsx("div", {
-        className: "space-y-2",
-        children: options.map(option => /*#__PURE__*/jsxRuntimeExports.jsx("button", {
-          onClick: () => onDecision(option.id, option.label),
-          disabled: disabled,
-          className: "w-full text-left px-3 py-2 text-sm rounded transition-all ".concat(isDark ? "bg-gray-800 border border-gray-700 hover:bg-blue-900/50 hover:border-blue-600 disabled:opacity-50 disabled:cursor-not-allowed" : "bg-white border border-gray-300 hover:bg-blue-50 hover:border-blue-400 disabled:opacity-50 disabled:cursor-not-allowed"),
-          children: option.label
-        }, option.id))
-      })]
-    });
-  };
-  const AssistantMessage = _ref18 => {
-    var _message$sources, _message$sources2;
+  }
+  const AssistantMessage = _ref20 => {
     let {
       message,
       formatTime,
@@ -94778,8 +95660,14 @@
       provideCitations = true,
       onFeedback,
       headerTextColor
-    } = _ref18;
-    const displayContent = typeof message.content === "string" ? message.content : "";
+    } = _ref20;
+    const rawContent = typeof message.content === "string" ? message.content : "";
+    // 2026-07-14 — `[N]` markers are preserved verbatim in `displayContent`
+    // so the ReactMarkdown pipeline's `rehypeCitations` plugin can spot
+    // them and render `<CitationPill>` chips inline. The old
+    // `stripCitationMarkers` call and the separate `<MessageSources>`
+    // footer were removed in the same refactor.
+    const displayContent = rawContent;
     const isTypingMessage = message.isProcessing && (!displayContent || displayContent.length === 0);
 
     // Feedback state.
@@ -94863,59 +95751,99 @@
     const messageFontFamily = agentMessageBubbleFontFamily !== undefined && agentMessageBubbleFontFamily !== null ? agentMessageBubbleFontFamily : fontFamily !== undefined && fontFamily !== null ? fontFamily : "Inter";
     const messageFontSize = agentMessageBubbleFontSize !== undefined && agentMessageBubbleFontSize !== null ? agentMessageBubbleFontSize : fontSize !== undefined && fontSize !== null ? fontSize : "14px";
     useGoogleFont(messageFontFamily);
+
+    // 2026-07-14 — inline citation chip context. Supplies this
+    // message's `sources` array + a download handler to every
+    // `<CitationPill>` rendered inside the ReactMarkdown output.
+    const {
+      onSourceActivate,
+      downloadingKey
+    } = useSourceDownloader({
+      apiBaseUrl,
+      getAuthToken
+    });
+    const citationCtxValue = reactExports.useMemo(() => ({
+      sources: message.sources || [],
+      onSourceActivate,
+      downloadingKey
+    }), [message.sources, onSourceActivate, downloadingKey]);
     return (
       /*#__PURE__*/
       // `min-w-0` on the outer flex-row mirrors the same guard in the
       // frontend AssistantMessage. Without it a chart / table / wide
       // A2UI block sized at intrinsic width pushes the row past the
       // bubble's `max-w-[75%]` cap.
-      jsxRuntimeExports.jsxs("div", {
-        className: "flex gap-3 flex-row animate-in min-w-0",
-        children: [/*#__PURE__*/jsxRuntimeExports.jsx("div", {
-          className: "flex-shrink-0 mt-1",
-          children: /*#__PURE__*/jsxRuntimeExports.jsx("div", {
-            className: "w-8 h-8 rounded-full overflow-hidden flex items-center justify-center",
-            style: {
-              backgroundColor: primaryColor || '#2563eb'
-            },
-            children: companyLogo ? /*#__PURE__*/jsxRuntimeExports.jsx("div", {
-              className: "w-full h-full bg-white/10 flex items-center justify-center",
-              children: /*#__PURE__*/jsxRuntimeExports.jsx("img", {
-                src: companyLogo,
-                alt: "Company logo",
-                className: "object-cover rounded-full",
+      jsxRuntimeExports.jsx(WidgetCitationContext.Provider, {
+        value: citationCtxValue,
+        children: /*#__PURE__*/jsxRuntimeExports.jsxs("div", {
+          className: "flex gap-3 flex-row animate-in min-w-0",
+          children: [/*#__PURE__*/jsxRuntimeExports.jsx("div", {
+            className: "flex-shrink-0 mt-1",
+            children: /*#__PURE__*/jsxRuntimeExports.jsx("div", {
+              className: "w-8 h-8 rounded-full overflow-hidden flex items-center justify-center",
+              style: {
+                backgroundColor: primaryColor || '#2563eb'
+              },
+              children: companyLogo ? /*#__PURE__*/jsxRuntimeExports.jsx("div", {
+                className: "w-full h-full bg-white/10 flex items-center justify-center",
+                children: /*#__PURE__*/jsxRuntimeExports.jsx("img", {
+                  src: companyLogo,
+                  alt: "Company logo",
+                  className: "object-cover rounded-full",
+                  style: {
+                    maxWidth: "100%",
+                    maxHeight: "100%"
+                  }
+                })
+              }) : /*#__PURE__*/jsxRuntimeExports.jsx("div", {
+                className: "w-full h-full flex items-center justify-center",
                 style: {
-                  maxWidth: "100%",
-                  maxHeight: "100%"
-                }
+                  fontSize: "18px",
+                  fontFamily: fontFamily || "Inter",
+                  color: headerTextColor || "#FFFFFF"
+                },
+                children: (conciergeName || "A").charAt(0).toUpperCase()
               })
-            }) : /*#__PURE__*/jsxRuntimeExports.jsx("div", {
-              className: "w-full h-full flex items-center justify-center",
+            })
+          }), /*#__PURE__*/jsxRuntimeExports.jsxs("div", {
+            className: "flex flex-col items-start min-w-0 max-w-[75%]",
+            children: [/*#__PURE__*/jsxRuntimeExports.jsx("div", {
+              className: "rounded-2xl px-4 py-2.5 shadow-sm border rounded-tl-sm rtl:rounded-tl-2xl rtl:rounded-tr-sm min-w-0 max-w-full overflow-hidden ".concat(isDark ? "border-gray-700" : "border-gray-200"),
               style: {
-                fontSize: "18px",
-                fontFamily: fontFamily || "Inter",
-                color: headerTextColor || "#FFFFFF"
+                backgroundColor: bubbleColor,
+                color: messageTextColor,
+                fontFamily: messageFontFamily,
+                fontSize: messageFontSize,
+                textAlign: isRtl ? "right" : "left"
               },
-              children: (conciergeName || "A").charAt(0).toUpperCase()
-            })
-          })
-        }), /*#__PURE__*/jsxRuntimeExports.jsxs("div", {
-          className: "flex flex-col items-start min-w-0 max-w-[75%]",
-          children: [/*#__PURE__*/jsxRuntimeExports.jsx("div", {
-            className: "rounded-2xl px-4 py-2.5 shadow-sm border rounded-tl-sm rtl:rounded-tl-2xl rtl:rounded-tr-sm min-w-0 max-w-full overflow-hidden ".concat(isDark ? "border-gray-700" : "border-gray-200"),
-            style: {
-              backgroundColor: bubbleColor,
-              color: messageTextColor,
-              fontFamily: messageFontFamily,
-              fontSize: messageFontSize,
-              textAlign: isRtl ? "right" : "left"
-            },
-            children: isTypingMessage ? /*#__PURE__*/jsxRuntimeExports.jsx(TypingIndicator, {
-              isDark: isDark
-            }) : /*#__PURE__*/jsxRuntimeExports.jsx(jsxRuntimeExports.Fragment, {
-              children: message.requiresDecision && message.decisionData && onDecision ? /*#__PURE__*/jsxRuntimeExports.jsxs("div", {
-                children: [displayContent && /*#__PURE__*/jsxRuntimeExports.jsx("div", {
-                  className: "mb-3",
+              children: isTypingMessage ? /*#__PURE__*/jsxRuntimeExports.jsx(TypingIndicator, {
+                isDark: isDark
+              }) : /*#__PURE__*/jsxRuntimeExports.jsx(jsxRuntimeExports.Fragment, {
+                children: message.requiresDecision && message.decisionData && onDecision ? /*#__PURE__*/jsxRuntimeExports.jsxs("div", {
+                  children: [displayContent && /*#__PURE__*/jsxRuntimeExports.jsx("div", {
+                    className: "mb-3",
+                    children: /*#__PURE__*/jsxRuntimeExports.jsx(StreamingMarkdown, {
+                      content: displayContent,
+                      isStreaming: message.isProcessing,
+                      isDark: isDark,
+                      isRtl: isRtl,
+                      textColor: messageTextColor,
+                      fontFamily: messageFontFamily,
+                      fontSize: messageFontSize,
+                      onButtonClick: onPromptSuggestionClick,
+                      provideCitations: provideCitations
+                    })
+                  }), /*#__PURE__*/jsxRuntimeExports.jsx(DecisionWidget, {
+                    question: message.decisionData.question,
+                    options: message.decisionData.options,
+                    onDecision: (optionId, optionValue) => onDecision(message.decisionData.decisionId, optionId, optionValue),
+                    disabled: !!message.decisionResponse,
+                    isDark: isDark
+                  }), message.decisionResponse && /*#__PURE__*/jsxRuntimeExports.jsxs("div", {
+                    className: "mt-2 text-xs ".concat(isDark ? "text-gray-400" : "text-gray-500"),
+                    children: ["Selected: ", message.decisionResponse.selectedOption]
+                  })]
+                }) : displayContent ? /*#__PURE__*/jsxRuntimeExports.jsx(jsxRuntimeExports.Fragment, {
                   children: /*#__PURE__*/jsxRuntimeExports.jsx(StreamingMarkdown, {
                     content: displayContent,
                     isStreaming: message.isProcessing,
@@ -94924,156 +95852,107 @@
                     textColor: messageTextColor,
                     fontFamily: messageFontFamily,
                     fontSize: messageFontSize,
-                    onButtonClick: onPromptSuggestionClick
+                    onButtonClick: onPromptSuggestionClick,
+                    provideCitations: provideCitations
+                  })
+                }) : null
+              })
+            }), /*#__PURE__*/jsxRuntimeExports.jsxs("div", {
+              className: "flex items-center gap-1.5 mt-1.5 px-1",
+              children: [/*#__PURE__*/jsxRuntimeExports.jsx("p", {
+                className: "text-[11px] leading-none ".concat(isDark ? "text-gray-500" : "text-gray-400"),
+                dir: "auto",
+                children: formatTime(message.timestamp)
+              }), allowFeedback !== false && onFeedback && !isTypingMessage && !message.isProcessing && displayContent && message.type !== 'welcome' && !message.isWelcome && /*#__PURE__*/jsxRuntimeExports.jsxs("div", {
+                className: "flex items-center gap-0.5 ml-0.5",
+                children: [/*#__PURE__*/jsxRuntimeExports.jsx("button", {
+                  type: "button",
+                  onClick: () => handleFeedbackClick('like'),
+                  className: "p-0.5 rounded transition-colors ".concat(activeFeedback === 'like' || pendingFeedback === 'like' ? 'text-green-500' : isDark ? 'text-gray-500 hover:text-gray-300' : 'text-gray-400 hover:text-gray-600'),
+                  style: {
+                    border: "none",
+                    background: "transparent",
+                    appearance: "none",
+                    WebkitAppearance: "none",
+                    cursor: "pointer"
+                  },
+                  "aria-label": "Like",
+                  children: /*#__PURE__*/jsxRuntimeExports.jsx(ThumbsUp, {
+                    className: "w-3 h-3"
+                  })
+                }), /*#__PURE__*/jsxRuntimeExports.jsx("button", {
+                  type: "button",
+                  onClick: () => handleFeedbackClick('dislike'),
+                  className: "p-0.5 rounded transition-colors ".concat(activeFeedback === 'dislike' || pendingFeedback === 'dislike' ? 'text-red-500' : isDark ? 'text-gray-500 hover:text-gray-300' : 'text-gray-400 hover:text-gray-600'),
+                  style: {
+                    border: "none",
+                    background: "transparent",
+                    appearance: "none",
+                    WebkitAppearance: "none",
+                    cursor: "pointer"
+                  },
+                  "aria-label": "Dislike",
+                  children: /*#__PURE__*/jsxRuntimeExports.jsx(ThumbsDown, {
+                    className: "w-3 h-3"
                   })
-                }), /*#__PURE__*/jsxRuntimeExports.jsx(DecisionWidget, {
-                  question: message.decisionData.question,
-                  options: message.decisionData.options,
-                  onDecision: (optionId, optionValue) => onDecision(message.decisionData.decisionId, optionId, optionValue),
-                  disabled: !!message.decisionResponse,
-                  isDark: isDark
-                }), message.decisionResponse && /*#__PURE__*/jsxRuntimeExports.jsxs("div", {
-                  className: "mt-2 text-xs ".concat(isDark ? "text-gray-400" : "text-gray-500"),
-                  children: ["Selected: ", message.decisionResponse.selectedOption]
-                }), provideCitations !== false && ((_message$sources = message.sources) === null || _message$sources === void 0 ? void 0 : _message$sources.length) > 0 && /*#__PURE__*/jsxRuntimeExports.jsxs(jsxRuntimeExports.Fragment, {
-                  children: [/*#__PURE__*/jsxRuntimeExports.jsx("div", {
-                    className: "mt-3",
-                    style: {
-                      borderTop: "1px solid ".concat(messageTextColor)
-                    }
-                  }), /*#__PURE__*/jsxRuntimeExports.jsx(MessageSources, {
-                    sources: message.sources,
-                    apiBaseUrl: apiBaseUrl,
-                    getAuthToken: getAuthToken,
-                    isDark: isDark,
-                    textColor: messageTextColor,
-                    fontFamily: messageFontFamily,
-                    fontSize: messageFontSize
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-              }) : displayContent ? /*#__PURE__*/jsxRuntimeExports.jsxs(jsxRuntimeExports.Fragment, {
-                children: [/*#__PURE__*/jsxRuntimeExports.jsx(StreamingMarkdown, {
-                  content: displayContent,
-                  isStreaming: message.isProcessing,
-                  isDark: isDark,
-                  isRtl: isRtl,
-                  textColor: messageTextColor,
-                  fontFamily: messageFontFamily,
-                  fontSize: messageFontSize,
-                  onButtonClick: onPromptSuggestionClick
-                }), provideCitations !== false && ((_message$sources2 = message.sources) === null || _message$sources2 === void 0 ? void 0 : _message$sources2.length) > 0 && /*#__PURE__*/jsxRuntimeExports.jsxs(jsxRuntimeExports.Fragment, {
-                  children: [/*#__PURE__*/jsxRuntimeExports.jsx("div", {
-                    className: "mt-3",
-                    style: {
-                      borderTop: "1px solid ".concat(messageTextColor)
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-                    sources: message.sources,
-                    apiBaseUrl: apiBaseUrl,
-                    getAuthToken: getAuthToken,
-                    isDark: isDark,
-                    textColor: messageTextColor,
-                    fontFamily: messageFontFamily,
-                    fontSize: messageFontSize
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-              className: "text-[11px] leading-none ".concat(isDark ? "text-gray-500" : "text-gray-400"),
-              dir: "auto",
-              children: formatTime(message.timestamp)
-            }), allowFeedback !== false && onFeedback && !isTypingMessage && !message.isProcessing && displayContent && message.type !== 'welcome' && !message.isWelcome && /*#__PURE__*/jsxRuntimeExports.jsxs("div", {
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-              children: [/*#__PURE__*/jsxRuntimeExports.jsx("button", {
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-                style: {
-                  border: "none",
-                  background: "transparent",
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-                  border: "none",
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+            }), showFeedbackForm && pendingFeedback === 'dislike' && /*#__PURE__*/jsxRuntimeExports.jsxs("div", {
+              className: "mt-2 w-full rounded-xl border p-3 shadow ".concat(isDark ? "bg-gray-800 border-gray-700" : "bg-white border-gray-200"),
               style: {
-                fontFamily: messageFontFamily,
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-                style: {
-                  border: "none",
-                  background: "transparent",
-                  cursor: "pointer"
+                direction: isRtl ? "rtl" : "ltr"
+              },
+              children: [/*#__PURE__*/jsxRuntimeExports.jsx("textarea", {
+                ref: feedbackInputRef,
+                value: feedbackText,
+                onChange: e => setFeedbackText(e.target.value),
+                onKeyDown: e => {
+                  if ((e.metaKey || e.ctrlKey) && e.key === "Enter") {
+                    e.preventDefault();
+                    handleFeedbackSubmit();
+                  } else if (e.key === "Escape") {
+                    e.preventDefault();
+                    handleFeedbackCancel();
+                  }
                 },
-                children: "Cancel"
-              }), /*#__PURE__*/jsxRuntimeExports.jsx("button", {
-                type: "button",
-                onClick: handleFeedbackSubmit,
-                className: "text-xs px-2.5 py-1 rounded text-white transition-opacity hover:opacity-90",
+                placeholder: "What went wrong? (optional)",
+                rows: 2,
+                className: "w-full resize-none rounded-lg border px-2 py-1.5 text-xs focus:outline-none focus:ring-1 ".concat(isDark ? "bg-gray-900 border-gray-700 text-gray-100 placeholder-gray-500 focus:ring-gray-600" : "bg-white border-gray-200 text-gray-900 placeholder-gray-400 focus:ring-gray-300"),
                 style: {
-                  backgroundColor: primaryColor || "#2563eb",
-                  border: "none",
-                  cursor: "pointer"
-                },
-                children: "Submit"
+                  fontFamily: messageFontFamily,
+                  textAlign: isRtl ? "right" : "left"
+                }
+              }), /*#__PURE__*/jsxRuntimeExports.jsxs("div", {
+                className: "flex items-center justify-end gap-1.5 mt-1.5",
+                children: [/*#__PURE__*/jsxRuntimeExports.jsx("button", {
+                  type: "button",
+                  onClick: handleFeedbackCancel,
+                  className: "text-xs px-2 py-1 rounded transition-colors ".concat(isDark ? "text-gray-400 hover:text-gray-200" : "text-gray-500 hover:text-gray-700"),
+                  style: {
+                    border: "none",
+                    background: "transparent",
+                    cursor: "pointer"
+                  },
+                  children: "Cancel"
+                }), /*#__PURE__*/jsxRuntimeExports.jsx("button", {
+                  type: "button",
+                  onClick: handleFeedbackSubmit,
+                  className: "text-xs px-2.5 py-1 rounded text-white transition-opacity hover:opacity-90",
+                  style: {
+                    backgroundColor: primaryColor || "#2563eb",
+                    border: "none",
+                    cursor: "pointer"
+                  },
+                  children: "Submit"
+                })]
               })]
             })]
           })]
-        })]
+        })
       })
     );
   };
-  const UserMessage = _ref19 => {
+  const UserMessage = _ref21 => {
     let {
       message,
       formatTime,
@@ -95087,7 +95966,7 @@
       fontSize,
       isDark,
       isRtl
-    } = _ref19;
+    } = _ref21;
     const primary = userMessageBoxColor !== undefined && userMessageBoxColor !== null ? userMessageBoxColor : primaryColor !== undefined && primaryColor !== null ? primaryColor : "#2563eb";
     const messageTextColor = userTextColor !== undefined && userTextColor !== null ? userTextColor : textColor !== undefined && textColor !== null ? textColor : "#FFFFFF";
     const messageFontFamily = userMessageBubbleFontFamily !== undefined && userMessageBubbleFontFamily !== null ? userMessageBubbleFontFamily : fontFamily !== undefined && fontFamily !== null ? fontFamily : "Inter";
@@ -95180,7 +96059,7 @@
       })
     });
   };
-  const MessageBubble = _ref20 => {
+  const MessageBubble = _ref22 => {
     let {
       message,
       isDark,
@@ -95209,7 +96088,7 @@
       provideCitations,
       onFeedback,
       headerTextColor
-    } = _ref20;
+    } = _ref22;
     if (!message) {
       return null;
     }
@@ -96447,7 +97326,10 @@
           try {
             const parsed = JSON.parse(xhr.responseText);
             resolve({
-              url: typeof (parsed === null || parsed === void 0 ? void 0 : parsed.url) === "string" ? parsed.url : undefined
+              url: typeof (parsed === null || parsed === void 0 ? void 0 : parsed.url) === "string" ? parsed.url : undefined,
+              // 2026-07-04 — surface server-side storageKey so the caller
+              // can persist it in preference to presign's key.
+              storageKey: typeof (parsed === null || parsed === void 0 ? void 0 : parsed.storageKey) === "string" ? parsed.storageKey : undefined
             });
           } catch (_unused) {
             resolve({});
@@ -96588,6 +97470,11 @@
       // ingest hits `if not url: skip` and the file is never
       // extracted into the retrieval union.
       let uploadedReadUrl;
+      // 2026-07-04 — see agent-sdk useFileUpload for full context.
+      // `/multipart` re-runs buildAttachmentStorageKey → fresh UUID,
+      // so presign's key and multipart's save key diverge. Persist
+      // the multipart-returned key so the file's serve URL resolves.
+      let uploadedStorageKey;
       try {
         if (presign.useMultipart) {
           const multipartResp = await postMultipartWithProgress({
@@ -96601,6 +97488,7 @@
             registerXhr: xhr => inflightRef.current.set(attachmentId, xhr)
           });
           uploadedReadUrl = multipartResp.url;
+          uploadedStorageKey = multipartResp.storageKey;
         } else if (presign.uploadUrl) {
           await putWithProgress({
             url: presign.uploadUrl,
@@ -96623,7 +97511,7 @@
       patchAttachment(attachmentId, _objectSpread2({
         status: "ready",
         progress: 100,
-        storageKey: presign.storageKey
+        storageKey: uploadedStorageKey || presign.storageKey
       }, uploadedReadUrl ? {
         url: uploadedReadUrl
       } : {}));
@@ -98994,6 +99882,16 @@
     });
     const fileInputRef = reactExports.useRef(null);
     const showPaperclip = !!uploadConfig.fileUploadEnabled && !!apiEndpoint;
+    // 2026-07-10 — paperclip must reflect the per-message file cap
+    // proactively: disable the button when the current attachment count
+    // equals the org's configured `fileUploadMaxFiles` and surface the
+    // reason in a hover tooltip. Previously the button stayed enabled and
+    // the user learned the limit only after clicking (via the toast
+    // "Max N files per message" from useFileUpload). Uses the org's
+    // configured limit — the number in `Max ${N} files per message.` is
+    // dynamic, NOT the pre-fix hardcoded 2.
+    const attachmentsAtLimit = attachments.length >= uploadConfig.fileUploadMaxFiles;
+    const paperclipLimitTooltip = "Max ".concat(uploadConfig.fileUploadMaxFiles, " files per message.");
     const acceptAttr = reactExports.useMemo(() => uploadConfig.fileUploadAllowedMimes.length > 0 ? uploadConfig.fileUploadAllowedMimes.join(",") : undefined, [uploadConfig.fileUploadAllowedMimes]);
     const [tooltipPosition, setTooltipPosition] = reactExports.useState({
       top: 0,
@@ -99232,7 +100130,45 @@
         }, att.id))
       }), /*#__PURE__*/jsxRuntimeExports.jsxs("div", {
         className: "flex items-center px-5 gap-1.5",
-        children: [/*#__PURE__*/jsxRuntimeExports.jsx("div", {
+        children: [showPaperclip && /*#__PURE__*/jsxRuntimeExports.jsxs(jsxRuntimeExports.Fragment, {
+          children: [/*#__PURE__*/jsxRuntimeExports.jsx("input", {
+            ref: fileInputRef,
+            type: "file",
+            multiple: true,
+            accept: acceptAttr,
+            className: "hidden",
+            style: {
+              display: "none"
+            },
+            onChange: e => {
+              const files = e.target.files;
+              if (files && files.length && !attachmentsAtLimit) {
+                void addFiles(files);
+              }
+              e.currentTarget.value = "";
+            }
+          }), /*#__PURE__*/jsxRuntimeExports.jsxs("div", {
+            className: "relative group",
+            children: [/*#__PURE__*/jsxRuntimeExports.jsx("button", {
+              type: "button",
+              onClick: () => fileInputRef.current && fileInputRef.current.click(),
+              disabled: csatVisible || isConversationLoading || isLoading || attachmentsAtLimit,
+              "aria-label": attachmentsAtLimit ? paperclipLimitTooltip : "Attach file",
+              title: attachmentsAtLimit ? paperclipLimitTooltip : "Attach file",
+              className: "h-10 w-10 rounded-xl flex items-center justify-center transition-all duration-200 ".concat(isDark ? "bg-gray-800 text-gray-200 hover:bg-gray-700" : "bg-white text-gray-600 hover:bg-gray-100", " disabled:opacity-40 disabled:cursor-not-allowed"),
+              style: {
+                border: "none"
+              },
+              children: /*#__PURE__*/jsxRuntimeExports.jsx(Paperclip, {
+                className: "w-4 h-4"
+              })
+            }), attachmentsAtLimit && /*#__PURE__*/jsxRuntimeExports.jsx("div", {
+              role: "tooltip",
+              className: "pointer-events-none absolute bottom-full left-1/2 -translate-x-1/2 mb-2 opacity-0 group-hover:opacity-100 transition-opacity px-3 py-1.5 text-xs rounded-lg whitespace-nowrap shadow-lg ".concat(isDark ? "bg-gray-700 text-gray-100" : "bg-gray-800 text-white"),
+              children: paperclipLimitTooltip
+            })]
+          })]
+        }), /*#__PURE__*/jsxRuntimeExports.jsx("div", {
           className: "flex-1 flex items-center min-h-[48px] ".concat(isDark ? "bg-gray-800" : "bg-gray-50", " rounded-2xl transition-all duration-200"),
           style: {
             borderStyle: "solid",
@@ -99363,37 +100299,6 @@
               })]
             })]
           }), document.body)]
-        }), showPaperclip && /*#__PURE__*/jsxRuntimeExports.jsxs(jsxRuntimeExports.Fragment, {
-          children: [/*#__PURE__*/jsxRuntimeExports.jsx("input", {
-            ref: fileInputRef,
-            type: "file",
-            multiple: true,
-            accept: acceptAttr,
-            className: "hidden",
-            style: {
-              display: "none"
-            },
-            onChange: e => {
-              const files = e.target.files;
-              if (files && files.length) void addFiles(files);
-              // Reset so re-selecting the same file after removal
-              // still fires the change event.
-              e.currentTarget.value = "";
-            }
-          }), /*#__PURE__*/jsxRuntimeExports.jsx("button", {
-            type: "button",
-            onClick: () => fileInputRef.current && fileInputRef.current.click(),
-            disabled: csatVisible || isConversationLoading || isLoading,
-            "aria-label": "Attach file",
-            title: "Attach file",
-            className: "h-10 w-10 rounded-xl flex items-center justify-center transition-all duration-200 ".concat(isDark ? "bg-gray-800 text-gray-200 hover:bg-gray-700" : "bg-white text-gray-600 hover:bg-gray-100", " disabled:opacity-40 disabled:cursor-not-allowed"),
-            style: {
-              border: "none"
-            },
-            children: /*#__PURE__*/jsxRuntimeExports.jsx(Paperclip, {
-              className: "w-4 h-4"
-            })
-          })]
         }), /*#__PURE__*/jsxRuntimeExports.jsx("button", {
           onClick: isVoiceSessionActive && onBidiSubmit ? onBidiSubmit : sendWithAttachments,
           disabled: csatVisible || isDisabled || isVoiceSessionActive && voiceStatus !== "connected",
@@ -99502,6 +100407,7 @@
     const resolvedHeaderFontSize = headerFontSize || fontSize;
     useGoogleFont(resolvedHeaderFontFamily);
     const t = reactExports.useMemo(() => createTranslator(defaultLanguage), [defaultLanguage]);
+    const isRtl = isRtlLocale(defaultLanguage);
     const [showMenu, setShowMenu] = reactExports.useState(false);
     const menuRef = reactExports.useRef(null);
 
@@ -99581,7 +100487,8 @@
               strokeWidth: 1.6
             })
           }), showMenu && /*#__PURE__*/jsxRuntimeExports.jsxs("div", {
-            className: "absolute right-0 top-full mt-1 w-44 rounded-xl border shadow-lg py-1 z-[9999] animate-in fade-in slide-in-from-top-1 duration-150 ".concat(isDark ? "bg-gray-800 border-gray-700" : "bg-white border-gray-200"),
+            dir: isRtl ? "rtl" : "ltr",
+            className: "absolute top-full mt-1 w-44 rounded-xl border shadow-lg py-1 z-[9999] animate-in fade-in slide-in-from-top-1 duration-150 ".concat(isRtl ? "left-0" : "right-0", " ").concat(isDark ? "bg-gray-800 border-gray-700" : "bg-white border-gray-200"),
             style: {
               fontFamily: "Inter, system-ui, sans-serif"
             },
@@ -99598,7 +100505,7 @@
                 background: "transparent",
                 appearance: "none",
                 WebkitAppearance: "none",
-                textAlign: "left"
+                textAlign: isRtl ? "right" : "left"
               },
               children: [/*#__PURE__*/jsxRuntimeExports.jsx(RotateCcw, {
                 className: "w-3.5 h-3.5 flex-shrink-0"
@@ -99616,7 +100523,7 @@
                 background: "transparent",
                 appearance: "none",
                 WebkitAppearance: "none",
-                textAlign: "left"
+                textAlign: isRtl ? "right" : "left"
               },
               children: [/*#__PURE__*/jsxRuntimeExports.jsx(Copy, {
                 className: "w-3.5 h-3.5 flex-shrink-0"
@@ -99634,7 +100541,7 @@
                 background: "transparent",
                 appearance: "none",
                 WebkitAppearance: "none",
-                textAlign: "left"
+                textAlign: isRtl ? "right" : "left"
               },
               children: [isDark ? /*#__PURE__*/jsxRuntimeExports.jsx(Sun, {
                 className: "w-3.5 h-3.5 flex-shrink-0"
@@ -100451,8 +101358,9 @@
         width: 380,
         height: 650
       };
+      const cornerCursor = anchorRight === anchorBottom ? "nwse-resize" : "nesw-resize";
       const cursorMap = {
-        corner: "nwse-resize",
+        corner: cornerCursor,
         horizontal: "ew-resize",
         vertical: "ns-resize"
       };
@@ -100951,10 +101859,10 @@
           onMouseDown: e => handleResizeStart("corner", e),
           role: "separator",
           "aria-label": "Resize chat",
-          className: "absolute bottom-0 w-4 h-4 cursor-nwse-resize text-gray-400 hover:text-blue-500 transition-colors z-[71] flex items-end p-0.5 ".concat(anchorRight ? "right-0 justify-end" : "left-0 justify-start"),
+          className: "absolute w-4 h-4 ".concat(anchorRight === anchorBottom ? "cursor-nwse-resize" : "cursor-nesw-resize", " text-gray-400 hover:text-blue-500 transition-colors z-[71] flex p-0.5 ").concat(anchorBottom ? "top-0 items-start" : "bottom-0 items-end", " ").concat(anchorRight ? "left-0 justify-start" : "right-0 justify-end"),
           children: /*#__PURE__*/jsxRuntimeExports.jsx("svg", {
             viewBox: "0 0 12 12",
-            className: "w-3 h-3 ".concat(anchorRight ? "" : "rotate-90"),
+            className: "w-3 h-3 ".concat(anchorBottom && anchorRight ? "rotate-180" : anchorBottom ? "-rotate-90" : anchorRight ? "rotate-90" : ""),
             "aria-hidden": true,
             children: /*#__PURE__*/jsxRuntimeExports.jsx("path", {
               d: "M11 1 L1 11 M11 5 L5 11 M11 9 L9 11",
@@ -101048,6 +101956,7 @@
                 companyName: companyName,
                 apiBaseUrl: apiBaseUrl,
                 getAuthToken: getAuthToken,
+                onPromptSuggestionClick: stableOnPromptSuggestionClick,
                 conversationResetKey: conversationId,
                 allowFeedback: allowFeedback,
                 provideCitations: provideCitations,
@@ -101249,10 +102158,10 @@
     const iconColor = headerTextColor || "#FFFFFF";
     return /*#__PURE__*/jsxRuntimeExports.jsxs("button", {
       onClick: onToggle,
-      className: "group relative w-16 h-16 rounded-full shadow-2xl transition-all duration-300 flex items-center justify-center text-white overflow-hidden ".concat(isOpen ? "rotate-0 scale-100" : "hover:scale-110"),
+      className: "group relative w-16 h-16 rounded-full shadow-2xl transition-all duration-300 flex items-center justify-center text-white overflow-hidden ".concat(isOpen ? "rotate-0 scale-100 mt-3" : "hover:scale-110"),
       style: {
-        background: isOpen ? isDark ? "#1f2937" : "#374151" : "linear-gradient(135deg, ".concat(launcherBg, " 0%, ").concat(launcherBg, "dd 100%)"),
-        boxShadow: isOpen ? "0 10px 30px rgba(0,0,0,0.3)" : "0 10px 30px ".concat(launcherBg, "40"),
+        background: "linear-gradient(135deg, ".concat(launcherBg, " 0%, ").concat(launcherBg, "dd 100%)"),
+        boxShadow: "0 10px 30px ".concat(launcherBg, "40"),
         border: "none"
       },
       "aria-label": isOpen ? t("closeChat") : t("openChat"),
@@ -101345,7 +102254,7 @@
   };
 
   const ChatWidget = _ref => {
-    var _agentConfig$concierg;
+    var _widgetConfig$launche, _agentConfig$concierg;
     let {
       /**
        * @param {Function|undefined} getAuthToken - async fn returning a Keycloak Bearer token (in-app JWT path)
@@ -101716,7 +102625,7 @@
       id: "chat-widget-root",
       children: /*#__PURE__*/jsxRuntimeExports.jsxs("div", {
         ref: widgetRef,
-        className: "chat-widget-root fixed flex flex-col items-end z-[999999] ".concat(isDark ? "dark" : "", " ").concat(className, " ").concat(positionClasses[widgetConfig.launcherPosition] || positionClasses["bottom-right"]),
+        className: "chat-widget-root fixed flex flex-col ".concat((_widgetConfig$launche = widgetConfig.launcherPosition) !== null && _widgetConfig$launche !== void 0 && _widgetConfig$launche.includes("left") ? "items-start" : "items-end", " z-[999999] ").concat(isDark ? "dark" : "", " ").concat(className, " ").concat(positionClasses[widgetConfig.launcherPosition] || positionClasses["bottom-right"]),
         children: [/*#__PURE__*/jsxRuntimeExports.jsx(ChatWindow, {
           isOpen: isOpen,
           isMinimized: isMinimized,
@@ -101809,7 +102718,7 @@
           ,
           chatFeatures: widgetConfig.chatFeatures,
           organizationId: widgetConfig.organizationId
-        }), !isOpen && /*#__PURE__*/jsxRuntimeExports.jsx(ToggleButton, {
+        }), /*#__PURE__*/jsxRuntimeExports.jsx(ToggleButton, {
           isOpen: isOpen,
           isDark: isDark,
           primaryColor: widgetConfig.primaryColor,