@eshal-bot/chat-widget 0.1.28 → 0.1.30

package/dist/chat-widget.js

@@ -8594,20 +8594,20 @@
     }
     if (!apiBaseUrl) {
       // Default fallback if no API base URL is provided
-      return 'wss://dev.eshal.ai/ws/v1/bidi';
+      return 'wss://dev.eshal.ai/knowledge-api/ws';
     }
     try {
       const url = new URL(apiBaseUrl);
       // Replace http/https with ws/wss
       url.protocol = url.protocol.replace(/^http/, 'ws');
-      // Append the bidi WebSocket path
-      url.pathname = '/ws/v1/bidi';
+      // Append the WebSocket specific path
+      url.pathname = '/knowledge-api/ws';
       // Ensure it returns a clean URL without extra slashes
       return url.toString().replace(/\/$/, '');
     } catch (error) {
       console.error("Invalid API base URL provided for WebSocket:", error);
       // Fallback to default if URL parsing fails
-      return 'wss://dev.eshal.ai/ws/v1/bidi';
+      return 'wss://dev.eshal.ai/knowledge-api/ws';
     }
   };
 
@@ -8916,7 +8916,6 @@
       openDelay,
       darkMode,
       enableVoiceInteraction = false,
-      voiceGender = 'male',
       onboardingQuestions = [],
       onboardingEnabled = false,
       collectionPrompt,
@@ -9002,14 +9001,14 @@
     const userHasSpokenRef = reactExports.useRef(false); // Track if user has sent first message - prevents automatic greetings
     const turnHasTranscriptionRef = reactExports.useRef(false); // True when outputTranscription received this turn — skip content.parts text
     const stopVoiceSessionRef = reactExports.useRef(null); // Ref to avoid referencing stopVoiceSession before it is defined in handleBidiEvent
+    const pendingVoiceSourcesRef = reactExports.useRef(null); // Hold sources until the assistant bubble for this turn exists
 
     const websocketUrl = reactExports.useMemo(() => {
       if (!organizationId) return null;
       // Construct WebSocket URL from the API base URL
       const resolvedWsBaseUrl = getWebSocketUrl(apiBaseUrl, wsBaseUrl);
-      const gender = voiceGender || 'male';
-      return "".concat(resolvedWsBaseUrl, "/").concat(organizationId, "/").concat(bidiSessionId, "?voice_gender=").concat(gender);
-    }, [apiBaseUrl, organizationId, bidiSessionId, voiceGender]);
+      return "".concat(resolvedWsBaseUrl, "/").concat(organizationId, "/").concat(bidiSessionId);
+    }, [apiBaseUrl, organizationId, bidiSessionId]);
     const getNextMessageId = reactExports.useCallback(() => {
       const id = "msg-".concat(messageIdRef.current);
       messageIdRef.current += 1;
@@ -9719,6 +9718,10 @@
               source: "bidi"
             }
           });
+          if (Array.isArray(pendingVoiceSourcesRef.current) && pendingVoiceSourcesRef.current.length > 0) {
+            assistantMessage.sources = pendingVoiceSourcesRef.current;
+            pendingVoiceSourcesRef.current = null;
+          }
 
           // CRITICAL: Double-check message doesn't already exist
           const messageExists = result.some(m => m.id === newId);
@@ -9735,7 +9738,12 @@
             result = result.map(msg => msg.id === newId ? _objectSpread2(_objectSpread2({}, msg), {}, {
               content: "".concat(msg.content || "").concat(text),
               isProcessing: !finished
-            }) : msg);
+            }, Array.isArray(pendingVoiceSourcesRef.current) && pendingVoiceSourcesRef.current.length > 0 ? {
+              sources: pendingVoiceSourcesRef.current
+            } : {}) : msg);
+            if (Array.isArray(pendingVoiceSourcesRef.current) && pendingVoiceSourcesRef.current.length > 0) {
+              pendingVoiceSourcesRef.current = null;
+            }
             // Set ref to the existing message
             currentAssistantMessageIdRef.current = newId;
           }
@@ -9760,8 +9768,13 @@
                 // CRITICAL: Don't update timestamp when appending content - preserve original timestamp for ordering
                 // timestamp: new Date(), // Removed - preserve original timestamp
                 isProcessing: !finished
-              });
+              }, Array.isArray(pendingVoiceSourcesRef.current) && pendingVoiceSourcesRef.current.length > 0 ? {
+                sources: pendingVoiceSourcesRef.current
+              } : {});
             });
+            if (Array.isArray(pendingVoiceSourcesRef.current) && pendingVoiceSourcesRef.current.length > 0) {
+              pendingVoiceSourcesRef.current = null;
+            }
           } else {
             console.error("[BIDI] appendAssistantContent: ERROR - assistant message not found!", {
               expectedId: currentAssistantMessageIdRef.current,
@@ -9779,6 +9792,10 @@
                 source: "bidi"
               }
             });
+            if (Array.isArray(pendingVoiceSourcesRef.current) && pendingVoiceSourcesRef.current.length > 0) {
+              assistantMessage.sources = pendingVoiceSourcesRef.current;
+              pendingVoiceSourcesRef.current = null;
+            }
             result = [...result, assistantMessage];
             console.log("[BIDI] appendAssistantContent: recreated lost assistant message", {
               messageId: newId
@@ -9909,6 +9926,7 @@
       currentAssistantMessageIdRef.current = null;
       currentInputMessageIdRef.current = null;
       turnHasTranscriptionRef.current = false; // reset for next turn
+      pendingVoiceSourcesRef.current = null;
     }, []);
     const handleInterrupted = reactExports.useCallback(() => {
       setIsLoading(false);
@@ -9919,6 +9937,7 @@
       }
       currentAssistantMessageIdRef.current = null;
       currentInputMessageIdRef.current = null;
+      pendingVoiceSourcesRef.current = null;
       setBidiMessages(prev => prev.map(message => {
         var _message$metadata2;
         return ((_message$metadata2 = message.metadata) === null || _message$metadata2 === void 0 ? void 0 : _message$metadata2.source) === "bidi" ? _objectSpread2(_objectSpread2({}, message), {}, {
@@ -9939,6 +9958,7 @@
 
       // Reset userHasSpoken flag when stopping session
       userHasSpokenRef.current = false;
+      pendingVoiceSourcesRef.current = null;
       if (websocketRef.current && websocketRef.current.readyState === WebSocket.OPEN) {
         websocketRef.current.close();
       }
@@ -9956,7 +9976,7 @@
       isAudioReadyRef.current = false;
     }, []);
     const handleBidiEvent = reactExports.useCallback(event => {
-      var _event$content, _event$conclusion_det, _event$outputTranscri2, _event$content3;
+      var _event$content, _event$conclusion_det, _event$sources, _event$outputTranscri2, _event$content3;
       console.log("[BIDI] handleBidiEvent called", {
         event,
         isVoiceSessionActive: isVoiceSessionActiveRef.current,
@@ -10028,20 +10048,43 @@
       // Handle sources that arrive as a separate message after turnComplete.
       // Must be checked before the !userHasSpokenRef gate so they are always
       // attached regardless of session state.
-      if (Array.isArray(event.sources) && event.sources.length > 0) {
+      //
+      // NOTE: voice_chat.py emits each source with `sourceid` (no underscore)
+      // to match the Milvus/MongoDB field name, but MessageSources /
+      // handleFileDownload read `source.source_id`. Without normalization the
+      // download button appears but the click is a silent no-op. The same
+      // mapping is already applied on the history-load path above (~line 192)
+      // — mirror it here so live and reloaded conversations produce the same
+      // shape.
+      const rawSources = (_event$sources = event.sources) !== null && _event$sources !== void 0 ? _event$sources : event.Sources;
+      if (Array.isArray(rawSources) && rawSources.length > 0) {
+        const normalizedSources = rawSources.map(s => {
+          var _ref5, _s$source_type2, _ref6, _s$source_id2, _ref7, _s$source_name2;
+          return {
+            source_type: (_ref5 = (_s$source_type2 = s.source_type) !== null && _s$source_type2 !== void 0 ? _s$source_type2 : s.sourceType) !== null && _ref5 !== void 0 ? _ref5 : 'file',
+            source_id: (_ref6 = (_s$source_id2 = s.source_id) !== null && _s$source_id2 !== void 0 ? _s$source_id2 : s.sourceid) !== null && _ref6 !== void 0 ? _ref6 : s.sourceId,
+            source_name: (_ref7 = (_s$source_name2 = s.source_name) !== null && _s$source_name2 !== void 0 ? _s$source_name2 : s.sourceName) !== null && _ref7 !== void 0 ? _ref7 : '',
+            url: s.url
+          };
+        }).filter(s => s.source_id || s.url);
+        if (normalizedSources.length === 0) return;
         setBidiMessages(prev => {
           const updated = [...prev];
+          let attached = false;
           for (let i = updated.length - 1; i >= 0; i--) {
             if (updated[i].role === 'assistant') {
               updated[i] = _objectSpread2(_objectSpread2({}, updated[i]), {}, {
-                sources: event.sources
+                sources: normalizedSources
               });
+              attached = true;
               break;
             }
           }
+          if (!attached) {
+            pendingVoiceSourcesRef.current = normalizedSources;
+          }
           return updated;
         });
-        return;
       }
 
       // CRITICAL: Ignore assistant responses until user has spoken
@@ -60131,7 +60174,7 @@
             children: /*#__PURE__*/jsxRuntimeExports.jsx("img", {
               src: companyLogo,
               alt: "Company logo",
-              className: "w-full h-full object-cover rounded-full",
+              className: "object-cover rounded-full",
               style: {
                 maxWidth: "100%",
                 maxHeight: "100%"
@@ -61450,6 +61493,1718 @@
     });
   };
 
+  // Lightweight i18n for the embeddable chat widget.
+  // Translations are bundled so the widget stays dependency-free.
+  // Locale is resolved from `defaultLanguage` (e.g. "zh", "ar") configured
+  // by the org. Falls back to English if the code or key isn't mapped.
+
+  const EN = {
+    typeYourMessage: "Type your message...",
+    agentIsLoading: "Agent is loading...",
+    conversationResolved: "Conversation resolved",
+    howWasYourExperience: "How was your experience?",
+    feedbackPrompt: "Please rate our support to help us improve.",
+    feedbackPlaceholder: "Tell us more about your experience...",
+    submitFeedback: "Submit Feedback",
+    submitting: "Submitting...",
+    selectRatingFirst: "Please select a rating first",
+    pleaseSubmitRatingFirst: "Please submit your rating first.",
+    completeOnboardingToEnableVoice: "Complete the onboarding to enable voice",
+    sendMessageToCompleteOnboarding: "Send a message to complete onboarding and enable voice.",
+    resolve: "Resolve",
+    scrollLeft: "Scroll left",
+    scrollRight: "Scroll right",
+    sendMessage: "Send message",
+    voiceSessionLive: "Voice session live — speak or type to converse.",
+    connectingVoice: "Connecting to voice session...",
+    poweredBy: "Powered by",
+    poweredByBefore: "Powered by",
+    poweredByAfter: "",
+    menu: "Menu",
+    close: "Close",
+    openChat: "Open chat",
+    closeChat: "Close chat",
+    lightMode: "Light Mode",
+    nightMode: "Night Mode",
+    refreshChat: "Refresh Chat",
+    copyChat: "Copy Chat",
+    startChat: "Start Chat",
+    startingVoiceSession: "Starting voice session...",
+    allowMicAccess: "Allow microphone access"
+  };
+  const DICTIONARIES = {
+    en: EN,
+    ar: {
+      typeYourMessage: "اكتب رسالتك هنا...",
+      agentIsLoading: "جارٍ تحميل الوكيل...",
+      conversationResolved: "تم إنهاء المحادثة",
+      howWasYourExperience: "كيف كانت تجربتك؟",
+      feedbackPrompt: "يرجى تقييم خدمتنا لمساعدتنا على التحسن.",
+      feedbackPlaceholder: "أخبرنا المزيد عن تجربتك...",
+      submitFeedback: "إرسال التقييم",
+      submitting: "جارٍ الإرسال...",
+      selectRatingFirst: "يرجى تحديد التقييم أولاً",
+      pleaseSubmitRatingFirst: "يرجى إرسال تقييمك أولاً.",
+      completeOnboardingToEnableVoice: "أكمل التسجيل لتفعيل الصوت",
+      sendMessageToCompleteOnboarding: "أرسل رسالة لإكمال التسجيل وتفعيل الصوت.",
+      resolve: "إنهاء",
+      scrollLeft: "تمرير لليسار",
+      scrollRight: "تمرير لليمين",
+      sendMessage: "إرسال رسالة",
+      voiceSessionLive: "الجلسة الصوتية نشطة — تحدث أو اكتب للتواصل.",
+      connectingVoice: "جارٍ الاتصال بالجلسة الصوتية...",
+      poweredBy: "مدعوم من",
+      menu: "القائمة",
+      close: "إغلاق",
+      openChat: "فتح المحادثة",
+      closeChat: "إغلاق المحادثة",
+      lightMode: "الوضع الفاتح",
+      nightMode: "الوضع الداكن",
+      refreshChat: "تحديث المحادثة",
+      copyChat: "نسخ المحادثة",
+      startChat: "بدء المحادثة",
+      startingVoiceSession: "جارٍ بدء الجلسة الصوتية...",
+      allowMicAccess: "السماح بالوصول إلى الميكروفون"
+    },
+    es: {
+      typeYourMessage: "Escribe tu mensaje...",
+      agentIsLoading: "El agente está cargando...",
+      conversationResolved: "Conversación resuelta",
+      howWasYourExperience: "¿Cómo fue tu experiencia?",
+      feedbackPrompt: "Califica nuestro soporte para ayudarnos a mejorar.",
+      feedbackPlaceholder: "Cuéntanos más sobre tu experiencia...",
+      submitFeedback: "Enviar comentarios",
+      submitting: "Enviando...",
+      selectRatingFirst: "Primero selecciona una calificación",
+      pleaseSubmitRatingFirst: "Por favor, envía tu calificación primero.",
+      completeOnboardingToEnableVoice: "Completa la configuración para habilitar la voz",
+      sendMessageToCompleteOnboarding: "Envía un mensaje para completar la configuración y habilitar la voz.",
+      resolve: "Resolver",
+      scrollLeft: "Desplazar a la izquierda",
+      scrollRight: "Desplazar a la derecha",
+      sendMessage: "Enviar mensaje",
+      voiceSessionLive: "Sesión de voz activa — habla o escribe para conversar.",
+      connectingVoice: "Conectando a la sesión de voz...",
+      poweredBy: "Desarrollado por",
+      menu: "Menú",
+      close: "Cerrar",
+      openChat: "Abrir chat",
+      closeChat: "Cerrar chat",
+      lightMode: "Modo claro",
+      nightMode: "Modo oscuro",
+      refreshChat: "Actualizar chat",
+      copyChat: "Copiar chat",
+      startChat: "Iniciar chat",
+      startingVoiceSession: "Iniciando sesión de voz...",
+      allowMicAccess: "Permitir acceso al micrófono"
+    },
+    be: {
+      typeYourMessage: "Увядзіце паведамленне...",
+      agentIsLoading: "Агент загружаецца...",
+      conversationResolved: "Размова завершана",
+      howWasYourExperience: "Як прайшоў ваш досвед?",
+      feedbackPrompt: "Калі ласка, ацаніце нашу падтрымку, каб дапамагчы нам стаць лепш.",
+      feedbackPlaceholder: "Раскажыце нам больш пра свой досвед...",
+      submitFeedback: "Адправіць водгук",
+      submitting: "Адпраўка...",
+      selectRatingFirst: "Спачатку абярыце ацэнку",
+      pleaseSubmitRatingFirst: "Калі ласка, спачатку адпраўце сваю ацэнку.",
+      completeOnboardingToEnableVoice: "Завяршыце ўводны этап, каб уключыць голас",
+      sendMessageToCompleteOnboarding: "Адпраўце паведамленне, каб завяршыць уводны этап і ўключыць голас.",
+      resolve: "Завяршыць",
+      scrollLeft: "Пракруціць улева",
+      scrollRight: "Пракруціць управа",
+      sendMessage: "Адправіць паведамленне",
+      voiceSessionLive: "Галасавая сесія актыўная — гаварыце або пішыце.",
+      connectingVoice: "Злучэнне з галасавой сесіяй...",
+      poweredBy: "Працуе на",
+      menu: "Меню",
+      close: "Закрыць",
+      openChat: "Адкрыць чат",
+      closeChat: "Закрыць чат",
+      lightMode: "Светлы рэжым",
+      nightMode: "Цёмны рэжым",
+      refreshChat: "Абнавіць чат",
+      copyChat: "Капіраваць чат",
+      startChat: "Пачаць чат",
+      startingVoiceSession: "Запуск галасавой сесіі...",
+      allowMicAccess: "Дазволіць доступ да мікрафона"
+    },
+    bs: {
+      typeYourMessage: "Upišite vašu poruku...",
+      agentIsLoading: "Agent se učitava...",
+      conversationResolved: "Razgovor je završen",
+      howWasYourExperience: "Kakvo je bilo vaše iskustvo?",
+      feedbackPrompt: "Molimo ocijenite našu podršku kako bismo se poboljšali.",
+      feedbackPlaceholder: "Recite nam više o vašem iskustvu...",
+      submitFeedback: "Pošalji povratnu informaciju",
+      submitting: "Slanje...",
+      selectRatingFirst: "Prvo odaberite ocjenu",
+      pleaseSubmitRatingFirst: "Molimo prvo pošaljite vašu ocjenu.",
+      completeOnboardingToEnableVoice: "Završite registraciju da omogućite glas",
+      sendMessageToCompleteOnboarding: "Pošaljite poruku da završite registraciju i omogućite glas.",
+      resolve: "Završi",
+      scrollLeft: "Pomjeri lijevo",
+      scrollRight: "Pomjeri desno",
+      sendMessage: "Pošalji poruku",
+      voiceSessionLive: "Glasovna sesija je aktivna — govorite ili pišite.",
+      connectingVoice: "Povezivanje na glasovnu sesiju...",
+      poweredBy: "Pokreće",
+      menu: "Meni",
+      close: "Zatvori",
+      openChat: "Otvori chat",
+      closeChat: "Zatvori chat",
+      lightMode: "Svijetli način",
+      nightMode: "Tamni način",
+      refreshChat: "Osvježi chat",
+      copyChat: "Kopiraj chat",
+      startChat: "Započni chat",
+      startingVoiceSession: "Pokretanje glasovne sesije...",
+      allowMicAccess: "Dozvoli pristup mikrofonu"
+    },
+    bg: {
+      typeYourMessage: "Въведете съобщението си...",
+      agentIsLoading: "Агентът се зарежда...",
+      conversationResolved: "Разговорът е приключен",
+      howWasYourExperience: "Как беше вашето изживяване?",
+      feedbackPrompt: "Моля, оценете нашата поддръжка, за да ни помогнете да се подобрим.",
+      feedbackPlaceholder: "Разкажете ни повече за вашето изживяване...",
+      submitFeedback: "Изпрати отзив",
+      submitting: "Изпращане...",
+      selectRatingFirst: "Първо изберете оценка",
+      pleaseSubmitRatingFirst: "Моля, първо изпратете оценката си.",
+      completeOnboardingToEnableVoice: "Завършете регистрацията, за да активирате гласа",
+      sendMessageToCompleteOnboarding: "Изпратете съобщение, за да завършите регистрацията и активирате гласа.",
+      resolve: "Приключи",
+      scrollLeft: "Превърти наляво",
+      scrollRight: "Превърти надясно",
+      sendMessage: "Изпрати съобщение",
+      voiceSessionLive: "Гласовата сесия е активна — говорете или пишете.",
+      connectingVoice: "Свързване с гласова сесия...",
+      poweredBy: "Задвижвано от",
+      menu: "Меню",
+      close: "Затвори",
+      openChat: "Отвори чат",
+      closeChat: "Затвори чат",
+      lightMode: "Светъл режим",
+      nightMode: "Тъмен режим",
+      refreshChat: "Опресни чата",
+      copyChat: "Копирай чата",
+      startChat: "Започни чат",
+      startingVoiceSession: "Стартиране на гласова сесия...",
+      allowMicAccess: "Позволете достъп до микрофона"
+    },
+    my: {
+      typeYourMessage: "သင့်မက်ဆေ့ချ်ကို ရိုက်ထည့်ပါ...",
+      agentIsLoading: "အေးဂျင့်ကို ဖွင့်နေသည်...",
+      conversationResolved: "စကားဝိုင်း ပြီးစီးပြီ",
+      howWasYourExperience: "သင့်အတွေ့အကြုံ မည်သို့ရှိခဲ့သနည်း?",
+      feedbackPrompt: "ကျွန်ုပ်တို့၏ ဝန်ဆောင်မှုကို အဆင့်သတ်မှတ်ပေးပါ။",
+      feedbackPlaceholder: "သင့်အတွေ့အကြုံအကြောင်း ပိုမိုပြောပြပါ...",
+      submitFeedback: "တုံ့ပြန်ချက် ပေးပို့ရန်",
+      submitting: "ပေးပို့နေသည်...",
+      selectRatingFirst: "အရင်ဆုံး အဆင့်ရွေးပါ",
+      pleaseSubmitRatingFirst: "ကျေးဇူးပြု၍ အဆင့်ကို အရင်ဆုံးပို့ပါ။",
+      completeOnboardingToEnableVoice: "အသံကို ဖွင့်ရန် မိတ်ဆက်ခြင်းကို ပြီးဆုံးပါ",
+      sendMessageToCompleteOnboarding: "မိတ်ဆက်ခြင်းကို ပြီးဆုံးပြီး အသံဖွင့်ရန် မက်ဆေ့ချ်ပို့ပါ။",
+      resolve: "ပြီးဆုံး",
+      scrollLeft: "ဘယ်ဘက်သို့ ရွှေ့ပါ",
+      scrollRight: "ညာဘက်သို့ ရွှေ့ပါ",
+      sendMessage: "မက်ဆေ့ချ်ပို့ရန်",
+      voiceSessionLive: "အသံစီရင်ချက် တက်ကြွနေသည် — ပြောပါ သို့မဟုတ် ရိုက်ပါ။",
+      connectingVoice: "အသံစီရင်ချက်သို့ ချိတ်ဆက်နေသည်...",
+      poweredBy: "လုပ်ဆောင်ပေးသူ",
+      menu: "မီနူး",
+      close: "ပိတ်",
+      openChat: "ချတ်ဖွင့်",
+      closeChat: "ချတ်ပိတ်",
+      lightMode: "အလင်းမုဒ်",
+      nightMode: "အမှောင်မုဒ်",
+      refreshChat: "ချတ်ပြန်လည်ရယူ",
+      copyChat: "ချတ်ကူးယူ",
+      startChat: "ချတ်စတင်",
+      startingVoiceSession: "အသံစီရင်ချက် စတင်နေသည်...",
+      allowMicAccess: "မိုက်ခရိုဖုန်း ဝင်ရောက်ခွင့်ပြုပါ"
+    },
+    ca: {
+      typeYourMessage: "Escriu el teu missatge...",
+      agentIsLoading: "L'agent està carregant...",
+      conversationResolved: "Conversa resolta",
+      howWasYourExperience: "Com ha estat la teva experiència?",
+      feedbackPrompt: "Si us plau, valora el nostre suport per ajudar-nos a millorar.",
+      feedbackPlaceholder: "Explica'ns més sobre la teva experiència...",
+      submitFeedback: "Enviar comentaris",
+      submitting: "Enviant...",
+      selectRatingFirst: "Primer selecciona una valoració",
+      pleaseSubmitRatingFirst: "Si us plau, envia primer la teva valoració.",
+      completeOnboardingToEnableVoice: "Completa la configuració per activar la veu",
+      sendMessageToCompleteOnboarding: "Envia un missatge per completar la configuració i activar la veu.",
+      resolve: "Resoldre",
+      scrollLeft: "Desplaçar a l'esquerra",
+      scrollRight: "Desplaçar a la dreta",
+      sendMessage: "Enviar missatge",
+      voiceSessionLive: "Sessió de veu activa — parla o escriu per conversar.",
+      connectingVoice: "Connectant a la sessió de veu...",
+      poweredBy: "Impulsat per",
+      menu: "Menú",
+      close: "Tancar",
+      openChat: "Obrir xat",
+      closeChat: "Tancar xat",
+      lightMode: "Mode clar",
+      nightMode: "Mode fosc",
+      refreshChat: "Actualitzar xat",
+      copyChat: "Copiar xat",
+      startChat: "Iniciar xat",
+      startingVoiceSession: "Iniciant sessió de veu...",
+      allowMicAccess: "Permetre accés al micròfon"
+    },
+    zh: {
+      typeYourMessage: "输入您的消息...",
+      agentIsLoading: "客服正在加载...",
+      conversationResolved: "对话已结束",
+      howWasYourExperience: "您的体验如何？",
+      feedbackPrompt: "请为我们的支持评分，帮助我们改进。",
+      feedbackPlaceholder: "告诉我们更多关于您的体验...",
+      submitFeedback: "提交反馈",
+      submitting: "提交中...",
+      selectRatingFirst: "请先选择评分",
+      pleaseSubmitRatingFirst: "请先提交您的评分。",
+      completeOnboardingToEnableVoice: "完成引导以启用语音",
+      sendMessageToCompleteOnboarding: "发送消息完成引导并启用语音。",
+      resolve: "结束",
+      scrollLeft: "向左滚动",
+      scrollRight: "向右滚动",
+      sendMessage: "发送消息",
+      voiceSessionLive: "语音会话进行中 — 请说话或输入。",
+      connectingVoice: "正在连接语音会话...",
+      poweredBy: "技术支持",
+      menu: "菜单",
+      close: "关闭",
+      openChat: "打开聊天",
+      closeChat: "关闭聊天",
+      lightMode: "浅色模式",
+      nightMode: "深色模式",
+      refreshChat: "刷新聊天",
+      copyChat: "复制聊天",
+      startChat: "开始聊天",
+      startingVoiceSession: "正在启动语音会话...",
+      allowMicAccess: "允许访问麦克风"
+    },
+    hr: {
+      typeYourMessage: "Upišite svoju poruku...",
+      agentIsLoading: "Agent se učitava...",
+      conversationResolved: "Razgovor je završen",
+      howWasYourExperience: "Kakvo je bilo vaše iskustvo?",
+      feedbackPrompt: "Molimo ocijenite našu podršku kako bismo se poboljšali.",
+      feedbackPlaceholder: "Recite nam više o svom iskustvu...",
+      submitFeedback: "Pošalji povratnu informaciju",
+      submitting: "Slanje...",
+      selectRatingFirst: "Prvo odaberite ocjenu",
+      pleaseSubmitRatingFirst: "Molimo prvo pošaljite ocjenu.",
+      completeOnboardingToEnableVoice: "Dovršite uvod za omogućavanje glasa",
+      sendMessageToCompleteOnboarding: "Pošaljite poruku da dovršite uvod i omogućite glas.",
+      resolve: "Završi",
+      scrollLeft: "Pomakni lijevo",
+      scrollRight: "Pomakni desno",
+      sendMessage: "Pošalji poruku",
+      voiceSessionLive: "Glasovna sesija je aktivna — govorite ili pišite.",
+      connectingVoice: "Povezivanje na glasovnu sesiju...",
+      poweredBy: "Pokreće",
+      menu: "Izbornik",
+      close: "Zatvori",
+      openChat: "Otvori chat",
+      closeChat: "Zatvori chat",
+      lightMode: "Svijetli način",
+      nightMode: "Tamni način",
+      refreshChat: "Osvježi chat",
+      copyChat: "Kopiraj chat",
+      startChat: "Pokreni chat",
+      startingVoiceSession: "Pokretanje glasovne sesije...",
+      allowMicAccess: "Dopustite pristup mikrofonu"
+    },
+    cs: {
+      typeYourMessage: "Napište zprávu...",
+      agentIsLoading: "Agent se načítá...",
+      conversationResolved: "Konverzace ukončena",
+      howWasYourExperience: "Jaká byla vaše zkušenost?",
+      feedbackPrompt: "Ohodnoťte prosím naši podporu, abychom se mohli zlepšit.",
+      feedbackPlaceholder: "Řekněte nám více o své zkušenosti...",
+      submitFeedback: "Odeslat zpětnou vazbu",
+      submitting: "Odesílání...",
+      selectRatingFirst: "Nejprve vyberte hodnocení",
+      pleaseSubmitRatingFirst: "Nejprve prosím odešlete své hodnocení.",
+      completeOnboardingToEnableVoice: "Dokončete úvod pro povolení hlasu",
+      sendMessageToCompleteOnboarding: "Odešlete zprávu pro dokončení úvodu a povolení hlasu.",
+      resolve: "Dokončit",
+      scrollLeft: "Posunout doleva",
+      scrollRight: "Posunout doprava",
+      sendMessage: "Odeslat zprávu",
+      voiceSessionLive: "Hlasová relace je aktivní — mluvte nebo pište.",
+      connectingVoice: "Připojování k hlasové relaci...",
+      poweredBy: "Používá",
+      menu: "Nabídka",
+      close: "Zavřít",
+      openChat: "Otevřít chat",
+      closeChat: "Zavřít chat",
+      lightMode: "Světlý režim",
+      nightMode: "Tmavý režim",
+      refreshChat: "Obnovit chat",
+      copyChat: "Kopírovat chat",
+      startChat: "Začít chat",
+      startingVoiceSession: "Spouštění hlasové relace...",
+      allowMicAccess: "Povolit přístup k mikrofonu"
+    },
+    da: {
+      typeYourMessage: "Skriv din besked...",
+      agentIsLoading: "Agenten indlæses...",
+      conversationResolved: "Samtale afsluttet",
+      howWasYourExperience: "Hvordan var din oplevelse?",
+      feedbackPrompt: "Bedøm venligst vores support for at hjælpe os med at blive bedre.",
+      feedbackPlaceholder: "Fortæl os mere om din oplevelse...",
+      submitFeedback: "Indsend feedback",
+      submitting: "Sender...",
+      selectRatingFirst: "Vælg først en vurdering",
+      pleaseSubmitRatingFirst: "Indsend venligst din vurdering først.",
+      completeOnboardingToEnableVoice: "Fuldfør onboarding for at aktivere stemme",
+      sendMessageToCompleteOnboarding: "Send en besked for at fuldføre onboarding og aktivere stemme.",
+      resolve: "Afslut",
+      scrollLeft: "Rul til venstre",
+      scrollRight: "Rul til højre",
+      sendMessage: "Send besked",
+      voiceSessionLive: "Stemmesession aktiv — tal eller skriv for at samtale.",
+      connectingVoice: "Forbinder til stemmesession...",
+      poweredBy: "Drevet af",
+      menu: "Menu",
+      close: "Luk",
+      openChat: "Åbn chat",
+      closeChat: "Luk chat",
+      lightMode: "Lys tilstand",
+      nightMode: "Mørk tilstand",
+      refreshChat: "Opdater chat",
+      copyChat: "Kopier chat",
+      startChat: "Start chat",
+      startingVoiceSession: "Starter stemmesession...",
+      allowMicAccess: "Tillad mikrofonadgang"
+    },
+    nl: {
+      typeYourMessage: "Typ je bericht...",
+      agentIsLoading: "Agent wordt geladen...",
+      conversationResolved: "Gesprek beëindigd",
+      howWasYourExperience: "Hoe was je ervaring?",
+      feedbackPrompt: "Beoordeel onze service om ons te helpen verbeteren.",
+      feedbackPlaceholder: "Vertel ons meer over je ervaring...",
+      submitFeedback: "Feedback versturen",
+      submitting: "Versturen...",
+      selectRatingFirst: "Selecteer eerst een beoordeling",
+      pleaseSubmitRatingFirst: "Dien eerst je beoordeling in.",
+      completeOnboardingToEnableVoice: "Voltooi de onboarding om spraak in te schakelen",
+      sendMessageToCompleteOnboarding: "Verstuur een bericht om de onboarding te voltooien en spraak in te schakelen.",
+      resolve: "Afronden",
+      scrollLeft: "Naar links scrollen",
+      scrollRight: "Naar rechts scrollen",
+      sendMessage: "Bericht versturen",
+      voiceSessionLive: "Spraaksessie actief — spreek of typ om te converseren.",
+      connectingVoice: "Verbinden met spraaksessie...",
+      poweredBy: "Mogelijk gemaakt door",
+      menu: "Menu",
+      close: "Sluiten",
+      openChat: "Chat openen",
+      closeChat: "Chat sluiten",
+      lightMode: "Lichte modus",
+      nightMode: "Donkere modus",
+      refreshChat: "Chat vernieuwen",
+      copyChat: "Chat kopiëren",
+      startChat: "Chat starten",
+      startingVoiceSession: "Spraaksessie starten...",
+      allowMicAccess: "Toegang tot microfoon toestaan"
+    },
+    et: {
+      typeYourMessage: "Sisesta oma sõnum...",
+      agentIsLoading: "Agent laeb...",
+      conversationResolved: "Vestlus lõpetatud",
+      howWasYourExperience: "Kuidas oli teie kogemus?",
+      feedbackPrompt: "Palun hinnake meie tuge, et aidata meil paremaks saada.",
+      feedbackPlaceholder: "Rääkige meile oma kogemusest rohkem...",
+      submitFeedback: "Saada tagasiside",
+      submitting: "Saatmine...",
+      selectRatingFirst: "Vali esmalt hinnang",
+      pleaseSubmitRatingFirst: "Palun esita esmalt oma hinnang.",
+      completeOnboardingToEnableVoice: "Häälefunktsiooni lubamiseks lõpeta sissejuhatus",
+      sendMessageToCompleteOnboarding: "Saada sõnum, et lõpetada sissejuhatus ja lubada hääl.",
+      resolve: "Lõpeta",
+      scrollLeft: "Keri vasakule",
+      scrollRight: "Keri paremale",
+      sendMessage: "Saada sõnum",
+      voiceSessionLive: "Häälseanss aktiivne — rääkige või kirjutage.",
+      connectingVoice: "Ühendamine häälseansiga...",
+      poweredBy: "Võimaldab",
+      menu: "Menüü",
+      close: "Sulge",
+      openChat: "Ava vestlus",
+      closeChat: "Sulge vestlus",
+      lightMode: "Hele režiim",
+      nightMode: "Tume režiim",
+      refreshChat: "Värskenda vestlust",
+      copyChat: "Kopeeri vestlus",
+      startChat: "Alusta vestlust",
+      startingVoiceSession: "Häälseansi käivitamine...",
+      allowMicAccess: "Luba mikrofoni juurdepääs"
+    },
+    fi: {
+      typeYourMessage: "Kirjoita viestisi...",
+      agentIsLoading: "Agenttia ladataan...",
+      conversationResolved: "Keskustelu päättynyt",
+      howWasYourExperience: "Millainen kokemuksesi oli?",
+      feedbackPrompt: "Arvioi tukipalveluamme auttaaksesi meitä kehittymään.",
+      feedbackPlaceholder: "Kerro lisää kokemuksestasi...",
+      submitFeedback: "Lähetä palaute",
+      submitting: "Lähetetään...",
+      selectRatingFirst: "Valitse ensin arvio",
+      pleaseSubmitRatingFirst: "Lähetä arviosi ensin.",
+      completeOnboardingToEnableVoice: "Suorita perehdytys ottaaksesi äänen käyttöön",
+      sendMessageToCompleteOnboarding: "Lähetä viesti suorittaaksesi perehdytyksen ja ottaaksesi äänen käyttöön.",
+      resolve: "Lopeta",
+      scrollLeft: "Vieritä vasemmalle",
+      scrollRight: "Vieritä oikealle",
+      sendMessage: "Lähetä viesti",
+      voiceSessionLive: "Ääni-istunto aktiivinen — puhu tai kirjoita.",
+      connectingVoice: "Yhdistetään ääni-istuntoon...",
+      poweredBy: "Toimittaa",
+      menu: "Valikko",
+      close: "Sulje",
+      openChat: "Avaa chat",
+      closeChat: "Sulje chat",
+      lightMode: "Vaalea tila",
+      nightMode: "Tumma tila",
+      refreshChat: "Päivitä chat",
+      copyChat: "Kopioi chat",
+      startChat: "Aloita chat",
+      startingVoiceSession: "Käynnistetään ääni-istuntoa...",
+      allowMicAccess: "Salli mikrofonin käyttö"
+    },
+    fr: {
+      typeYourMessage: "Tapez votre message...",
+      agentIsLoading: "L'agent est en cours de chargement...",
+      conversationResolved: "Conversation terminée",
+      howWasYourExperience: "Comment s'est passée votre expérience ?",
+      feedbackPrompt: "Veuillez évaluer notre support pour nous aider à nous améliorer.",
+      feedbackPlaceholder: "Dites-nous en plus sur votre expérience...",
+      submitFeedback: "Envoyer les commentaires",
+      submitting: "Envoi en cours...",
+      selectRatingFirst: "Sélectionnez d'abord une note",
+      pleaseSubmitRatingFirst: "Veuillez d'abord envoyer votre note.",
+      completeOnboardingToEnableVoice: "Terminez l'intégration pour activer la voix",
+      sendMessageToCompleteOnboarding: "Envoyez un message pour terminer l'intégration et activer la voix.",
+      resolve: "Terminer",
+      scrollLeft: "Faire défiler à gauche",
+      scrollRight: "Faire défiler à droite",
+      sendMessage: "Envoyer un message",
+      voiceSessionLive: "Session vocale active — parlez ou tapez pour converser.",
+      connectingVoice: "Connexion à la session vocale...",
+      poweredBy: "Propulsé par",
+      menu: "Menu",
+      close: "Fermer",
+      openChat: "Ouvrir le chat",
+      closeChat: "Fermer le chat",
+      lightMode: "Mode clair",
+      nightMode: "Mode sombre",
+      refreshChat: "Actualiser le chat",
+      copyChat: "Copier le chat",
+      startChat: "Commencer le chat",
+      startingVoiceSession: "Démarrage de la session vocale...",
+      allowMicAccess: "Autoriser l'accès au microphone"
+    },
+    de: {
+      typeYourMessage: "Geben Sie Ihre Nachricht ein...",
+      agentIsLoading: "Agent wird geladen...",
+      conversationResolved: "Gespräch beendet",
+      howWasYourExperience: "Wie war Ihre Erfahrung?",
+      feedbackPrompt: "Bitte bewerten Sie unseren Support, um uns bei der Verbesserung zu helfen.",
+      feedbackPlaceholder: "Erzählen Sie uns mehr über Ihre Erfahrung...",
+      submitFeedback: "Feedback senden",
+      submitting: "Wird gesendet...",
+      selectRatingFirst: "Wählen Sie zuerst eine Bewertung aus",
+      pleaseSubmitRatingFirst: "Bitte senden Sie zuerst Ihre Bewertung.",
+      completeOnboardingToEnableVoice: "Schließen Sie das Onboarding ab, um die Sprache zu aktivieren",
+      sendMessageToCompleteOnboarding: "Senden Sie eine Nachricht, um das Onboarding abzuschließen und die Sprache zu aktivieren.",
+      resolve: "Beenden",
+      scrollLeft: "Nach links scrollen",
+      scrollRight: "Nach rechts scrollen",
+      sendMessage: "Nachricht senden",
+      voiceSessionLive: "Sprachsitzung aktiv — sprechen oder tippen Sie.",
+      connectingVoice: "Verbindung zur Sprachsitzung...",
+      poweredBy: "Bereitgestellt von",
+      menu: "Menü",
+      close: "Schließen",
+      openChat: "Chat öffnen",
+      closeChat: "Chat schließen",
+      lightMode: "Heller Modus",
+      nightMode: "Dunkler Modus",
+      refreshChat: "Chat aktualisieren",
+      copyChat: "Chat kopieren",
+      startChat: "Chat starten",
+      startingVoiceSession: "Sprachsitzung wird gestartet...",
+      allowMicAccess: "Mikrofonzugriff erlauben"
+    },
+    el: {
+      typeYourMessage: "Πληκτρολογήστε το μήνυμά σας...",
+      agentIsLoading: "Ο πράκτορας φορτώνει...",
+      conversationResolved: "Η συζήτηση ολοκληρώθηκε",
+      howWasYourExperience: "Πώς ήταν η εμπειρία σας;",
+      feedbackPrompt: "Παρακαλούμε αξιολογήστε την υποστήριξή μας για να βελτιωθούμε.",
+      feedbackPlaceholder: "Πείτε μας περισσότερα για την εμπειρία σας...",
+      submitFeedback: "Υποβολή σχολίων",
+      submitting: "Υποβολή...",
+      selectRatingFirst: "Επιλέξτε πρώτα μια βαθμολογία",
+      pleaseSubmitRatingFirst: "Υποβάλετε πρώτα τη βαθμολογία σας.",
+      completeOnboardingToEnableVoice: "Ολοκληρώστε την εισαγωγή για ενεργοποίηση φωνής",
+      sendMessageToCompleteOnboarding: "Στείλτε ένα μήνυμα για ολοκλήρωση της εισαγωγής και ενεργοποίηση φωνής.",
+      resolve: "Ολοκλήρωση",
+      scrollLeft: "Κύλιση αριστερά",
+      scrollRight: "Κύλιση δεξιά",
+      sendMessage: "Αποστολή μηνύματος",
+      voiceSessionLive: "Φωνητική συνεδρία ενεργή — μιλήστε ή πληκτρολογήστε.",
+      connectingVoice: "Σύνδεση σε φωνητική συνεδρία...",
+      poweredBy: "Υποστηρίζεται από",
+      menu: "Μενού",
+      close: "Κλείσιμο",
+      openChat: "Άνοιγμα συνομιλίας",
+      closeChat: "Κλείσιμο συνομιλίας",
+      lightMode: "Φωτεινή λειτουργία",
+      nightMode: "Σκοτεινή λειτουργία",
+      refreshChat: "Ανανέωση συνομιλίας",
+      copyChat: "Αντιγραφή συνομιλίας",
+      startChat: "Έναρξη συνομιλίας",
+      startingVoiceSession: "Εκκίνηση φωνητικής συνεδρίας...",
+      allowMicAccess: "Επιτρέψτε πρόσβαση στο μικρόφωνο"
+    },
+    hi: {
+      typeYourMessage: "अपना संदेश लिखें...",
+      agentIsLoading: "एजेंट लोड हो रहा है...",
+      conversationResolved: "बातचीत समाप्त हुई",
+      howWasYourExperience: "आपका अनुभव कैसा रहा?",
+      feedbackPrompt: "हमें बेहतर बनाने में मदद के लिए कृपया हमारे समर्थन को रेट करें।",
+      feedbackPlaceholder: "अपने अनुभव के बारे में और बताएं...",
+      submitFeedback: "फीडबैक भेजें",
+      submitting: "भेजा जा रहा है...",
+      selectRatingFirst: "पहले रेटिंग चुनें",
+      pleaseSubmitRatingFirst: "कृपया पहले अपनी रेटिंग जमा करें।",
+      completeOnboardingToEnableVoice: "वॉयस सक्षम करने के लिए ऑनबोर्डिंग पूरी करें",
+      sendMessageToCompleteOnboarding: "ऑनबोर्डिंग पूरी करने और वॉयस सक्षम करने के लिए संदेश भेजें।",
+      resolve: "समाप्त करें",
+      scrollLeft: "बाएं स्क्रॉल करें",
+      scrollRight: "दाएं स्क्रॉल करें",
+      sendMessage: "संदेश भेजें",
+      voiceSessionLive: "वॉयस सत्र सक्रिय — बात करने के लिए बोलें या टाइप करें।",
+      connectingVoice: "वॉयस सत्र से कनेक्ट हो रहा है...",
+      poweredBy: "Powered by",
+      poweredByBefore: "",
+      poweredByAfter: "द्वारा संचालित",
+      menu: "मेनू",
+      close: "बंद करें",
+      openChat: "चैट खोलें",
+      closeChat: "चैट बंद करें",
+      lightMode: "लाइट मोड",
+      nightMode: "डार्क मोड",
+      refreshChat: "चैट रीफ्रेश करें",
+      copyChat: "चैट कॉपी करें",
+      startChat: "चैट शुरू करें",
+      startingVoiceSession: "वॉयस सत्र शुरू हो रहा है...",
+      allowMicAccess: "माइक्रोफ़ोन एक्सेस की अनुमति दें"
+    },
+    mr: {
+      typeYourMessage: "तुमचा संदेश टाइप करा...",
+      agentIsLoading: "एजंट लोड होत आहे...",
+      conversationResolved: "संभाषण समाप्त",
+      howWasYourExperience: "तुमचा अनुभव कसा होता?",
+      feedbackPrompt: "आम्हाला सुधारण्यास मदत करण्यासाठी कृपया आमच्या समर्थनाला रेट करा.",
+      feedbackPlaceholder: "तुमच्या अनुभवाबद्दल आम्हाला अधिक सांगा...",
+      submitFeedback: "फीडबॅक सबमिट करा",
+      submitting: "सबमिट करत आहे...",
+      selectRatingFirst: "प्रथम रेटिंग निवडा",
+      pleaseSubmitRatingFirst: "कृपया प्रथम आपले रेटिंग सबमिट करा.",
+      completeOnboardingToEnableVoice: "व्हॉइस सक्षम करण्यासाठी ऑनबोर्डिंग पूर्ण करा",
+      sendMessageToCompleteOnboarding: "ऑनबोर्डिंग पूर्ण करून व्हॉइस सक्षम करण्यासाठी संदेश पाठवा.",
+      resolve: "समाप्त",
+      scrollLeft: "डावीकडे स्क्रोल करा",
+      scrollRight: "उजवीकडे स्क्रोल करा",
+      sendMessage: "संदेश पाठवा",
+      voiceSessionLive: "व्हॉइस सत्र सक्रिय — बोला किंवा टाइप करा.",
+      connectingVoice: "व्हॉइस सत्रास जोडत आहे...",
+      poweredBy: "Powered by",
+      poweredByBefore: "",
+      poweredByAfter: "द्वारे समर्थित",
+      menu: "मेनू",
+      close: "बंद करा",
+      openChat: "चॅट उघडा",
+      closeChat: "चॅट बंद करा",
+      lightMode: "लाइट मोड",
+      nightMode: "डार्क मोड",
+      refreshChat: "चॅट रीफ्रेश करा",
+      copyChat: "चॅट कॉपी करा",
+      startChat: "चॅट सुरू करा",
+      startingVoiceSession: "व्हॉइस सत्र सुरू होत आहे...",
+      allowMicAccess: "मायक्रोफोन प्रवेशास परवानगी द्या"
+    },
+    hu: {
+      typeYourMessage: "Írja be az üzenetét...",
+      agentIsLoading: "Az ügynök betöltődik...",
+      conversationResolved: "Beszélgetés befejezve",
+      howWasYourExperience: "Milyen volt az élménye?",
+      feedbackPrompt: "Kérjük, értékelje támogatásunkat, hogy segítsen nekünk fejlődni.",
+      feedbackPlaceholder: "Meséljen többet az élményéről...",
+      submitFeedback: "Visszajelzés küldése",
+      submitting: "Küldés...",
+      selectRatingFirst: "Először válasszon értékelést",
+      pleaseSubmitRatingFirst: "Kérjük, először küldje el értékelését.",
+      completeOnboardingToEnableVoice: "Fejezze be a beállítást a hang engedélyezéséhez",
+      sendMessageToCompleteOnboarding: "Küldjön üzenetet a beállítás befejezéséhez és a hang engedélyezéséhez.",
+      resolve: "Befejezés",
+      scrollLeft: "Balra görgetés",
+      scrollRight: "Jobbra görgetés",
+      sendMessage: "Üzenet küldése",
+      voiceSessionLive: "Hangmenet aktív — beszéljen vagy írjon.",
+      connectingVoice: "Csatlakozás hangmenet...",
+      poweredBy: "Működteti",
+      menu: "Menü",
+      close: "Bezárás",
+      openChat: "Csevegés megnyitása",
+      closeChat: "Csevegés bezárása",
+      lightMode: "Világos mód",
+      nightMode: "Sötét mód",
+      refreshChat: "Csevegés frissítése",
+      copyChat: "Csevegés másolása",
+      startChat: "Csevegés indítása",
+      startingVoiceSession: "Hangmenet indítása...",
+      allowMicAccess: "Mikrofon hozzáférés engedélyezése"
+    },
+    is: {
+      typeYourMessage: "Sláðu inn skilaboð...",
+      agentIsLoading: "Fulltrúi hleðst...",
+      conversationResolved: "Samtali lokið",
+      howWasYourExperience: "Hvernig var upplifun þín?",
+      feedbackPrompt: "Vinsamlegast metið þjónustu okkar til að hjálpa okkur að bæta okkur.",
+      feedbackPlaceholder: "Segðu okkur meira um upplifun þína...",
+      submitFeedback: "Senda umsögn",
+      submitting: "Sendir...",
+      selectRatingFirst: "Veldu fyrst einkunn",
+      pleaseSubmitRatingFirst: "Vinsamlegast sendu inn einkunn þína fyrst.",
+      completeOnboardingToEnableVoice: "Ljúktu kynningu til að virkja rödd",
+      sendMessageToCompleteOnboarding: "Sendu skilaboð til að ljúka kynningu og virkja rödd.",
+      resolve: "Ljúka",
+      scrollLeft: "Skruna til vinstri",
+      scrollRight: "Skruna til hægri",
+      sendMessage: "Senda skilaboð",
+      voiceSessionLive: "Raddsamtal virkt — talaðu eða skrifaðu.",
+      connectingVoice: "Tengist raddsamtali...",
+      poweredBy: "Knúið af",
+      menu: "Valmynd",
+      close: "Loka",
+      openChat: "Opna spjall",
+      closeChat: "Loka spjalli",
+      lightMode: "Ljóst þema",
+      nightMode: "Dökkt þema",
+      refreshChat: "Endurnýja spjall",
+      copyChat: "Afrita spjall",
+      startChat: "Byrja spjall",
+      startingVoiceSession: "Byrjar raddsamtal...",
+      allowMicAccess: "Leyfa aðgang að hljóðnema"
+    },
+    id: {
+      typeYourMessage: "Ketik pesan Anda...",
+      agentIsLoading: "Agen sedang dimuat...",
+      conversationResolved: "Percakapan selesai",
+      howWasYourExperience: "Bagaimana pengalaman Anda?",
+      feedbackPrompt: "Silakan nilai dukungan kami untuk membantu kami berkembang.",
+      feedbackPlaceholder: "Ceritakan lebih banyak tentang pengalaman Anda...",
+      submitFeedback: "Kirim umpan balik",
+      submitting: "Mengirim...",
+      selectRatingFirst: "Pilih peringkat terlebih dahulu",
+      pleaseSubmitRatingFirst: "Silakan kirim peringkat Anda terlebih dahulu.",
+      completeOnboardingToEnableVoice: "Selesaikan pengenalan untuk mengaktifkan suara",
+      sendMessageToCompleteOnboarding: "Kirim pesan untuk menyelesaikan pengenalan dan mengaktifkan suara.",
+      resolve: "Selesai",
+      scrollLeft: "Gulir kiri",
+      scrollRight: "Gulir kanan",
+      sendMessage: "Kirim pesan",
+      voiceSessionLive: "Sesi suara aktif — bicara atau ketik untuk berbincang.",
+      connectingVoice: "Menghubungkan ke sesi suara...",
+      poweredBy: "Didukung oleh",
+      menu: "Menu",
+      close: "Tutup",
+      openChat: "Buka obrolan",
+      closeChat: "Tutup obrolan",
+      lightMode: "Mode terang",
+      nightMode: "Mode gelap",
+      refreshChat: "Segarkan obrolan",
+      copyChat: "Salin obrolan",
+      startChat: "Mulai obrolan",
+      startingVoiceSession: "Memulai sesi suara...",
+      allowMicAccess: "Izinkan akses mikrofon"
+    },
+    it: {
+      typeYourMessage: "Scrivi il tuo messaggio...",
+      agentIsLoading: "L'agente sta caricando...",
+      conversationResolved: "Conversazione conclusa",
+      howWasYourExperience: "Com'è stata la tua esperienza?",
+      feedbackPrompt: "Valuta il nostro supporto per aiutarci a migliorare.",
+      feedbackPlaceholder: "Raccontaci di più sulla tua esperienza...",
+      submitFeedback: "Invia feedback",
+      submitting: "Invio in corso...",
+      selectRatingFirst: "Seleziona prima una valutazione",
+      pleaseSubmitRatingFirst: "Invia prima la tua valutazione.",
+      completeOnboardingToEnableVoice: "Completa l'onboarding per abilitare la voce",
+      sendMessageToCompleteOnboarding: "Invia un messaggio per completare l'onboarding e abilitare la voce.",
+      resolve: "Concludi",
+      scrollLeft: "Scorri a sinistra",
+      scrollRight: "Scorri a destra",
+      sendMessage: "Invia messaggio",
+      voiceSessionLive: "Sessione vocale attiva — parla o scrivi per conversare.",
+      connectingVoice: "Connessione alla sessione vocale...",
+      poweredBy: "Fornito da",
+      menu: "Menu",
+      close: "Chiudi",
+      openChat: "Apri chat",
+      closeChat: "Chiudi chat",
+      lightMode: "Modalità chiara",
+      nightMode: "Modalità scura",
+      refreshChat: "Aggiorna chat",
+      copyChat: "Copia chat",
+      startChat: "Inizia chat",
+      startingVoiceSession: "Avvio sessione vocale...",
+      allowMicAccess: "Consenti l'accesso al microfono"
+    },
+    ja: {
+      typeYourMessage: "メッセージを入力してください...",
+      agentIsLoading: "エージェントを読み込んでいます...",
+      conversationResolved: "会話が終了しました",
+      howWasYourExperience: "ご体験はいかがでしたか？",
+      feedbackPrompt: "サポート向上のため、評価をお願いします。",
+      feedbackPlaceholder: "体験について詳しく教えてください...",
+      submitFeedback: "フィードバックを送信",
+      submitting: "送信中...",
+      selectRatingFirst: "最初に評価を選択してください",
+      pleaseSubmitRatingFirst: "最初に評価を送信してください。",
+      completeOnboardingToEnableVoice: "音声を有効にするにはオンボーディングを完了してください",
+      sendMessageToCompleteOnboarding: "オンボーディングを完了して音声を有効にするにはメッセージを送信してください。",
+      resolve: "終了",
+      scrollLeft: "左へスクロール",
+      scrollRight: "右へスクロール",
+      sendMessage: "メッセージを送信",
+      voiceSessionLive: "音声セッション中 — 話すか入力してください。",
+      connectingVoice: "音声セッションに接続中...",
+      poweredBy: "提供元",
+      menu: "メニュー",
+      close: "閉じる",
+      openChat: "チャットを開く",
+      closeChat: "チャットを閉じる",
+      lightMode: "ライトモード",
+      nightMode: "ダークモード",
+      refreshChat: "チャットを更新",
+      copyChat: "チャットをコピー",
+      startChat: "チャットを開始",
+      startingVoiceSession: "音声セッションを開始しています...",
+      allowMicAccess: "マイクへのアクセスを許可"
+    },
+    ko: {
+      typeYourMessage: "메시지를 입력하세요...",
+      agentIsLoading: "상담원을 불러오는 중...",
+      conversationResolved: "대화가 종료되었습니다",
+      howWasYourExperience: "경험은 어떠셨나요?",
+      feedbackPrompt: "개선을 위해 저희 지원 서비스를 평가해주세요.",
+      feedbackPlaceholder: "경험에 대해 더 알려주세요...",
+      submitFeedback: "피드백 제출",
+      submitting: "제출 중...",
+      selectRatingFirst: "먼저 평점을 선택해주세요",
+      pleaseSubmitRatingFirst: "먼저 평점을 제출해주세요.",
+      completeOnboardingToEnableVoice: "음성을 사용하려면 온보딩을 완료하세요",
+      sendMessageToCompleteOnboarding: "온보딩을 완료하고 음성을 사용하려면 메시지를 보내세요.",
+      resolve: "종료",
+      scrollLeft: "왼쪽으로 스크롤",
+      scrollRight: "오른쪽으로 스크롤",
+      sendMessage: "메시지 보내기",
+      voiceSessionLive: "음성 세션 활성화 — 말하거나 입력하세요.",
+      connectingVoice: "음성 세션에 연결 중...",
+      poweredBy: "제공",
+      menu: "메뉴",
+      close: "닫기",
+      openChat: "채팅 열기",
+      closeChat: "채팅 닫기",
+      lightMode: "라이트 모드",
+      nightMode: "다크 모드",
+      refreshChat: "채팅 새로고침",
+      copyChat: "채팅 복사",
+      startChat: "채팅 시작",
+      startingVoiceSession: "음성 세션 시작 중...",
+      allowMicAccess: "마이크 액세스 허용"
+    },
+    lv: {
+      typeYourMessage: "Ierakstiet savu ziņu...",
+      agentIsLoading: "Aģents tiek ielādēts...",
+      conversationResolved: "Saruna pabeigta",
+      howWasYourExperience: "Kāda bija jūsu pieredze?",
+      feedbackPrompt: "Lūdzu, novērtējiet mūsu atbalstu, lai palīdzētu mums uzlabot.",
+      feedbackPlaceholder: "Pastāstiet mums vairāk par savu pieredzi...",
+      submitFeedback: "Nosūtīt atsauksmes",
+      submitting: "Sūta...",
+      selectRatingFirst: "Vispirms izvēlieties vērtējumu",
+      pleaseSubmitRatingFirst: "Lūdzu, vispirms nosūtiet savu vērtējumu.",
+      completeOnboardingToEnableVoice: "Pabeidziet ievadu, lai iespējotu balsi",
+      sendMessageToCompleteOnboarding: "Nosūtiet ziņu, lai pabeigtu ievadu un iespējotu balsi.",
+      resolve: "Pabeigt",
+      scrollLeft: "Ritināt pa kreisi",
+      scrollRight: "Ritināt pa labi",
+      sendMessage: "Nosūtīt ziņu",
+      voiceSessionLive: "Balss sesija aktīva — runājiet vai rakstiet.",
+      connectingVoice: "Pieslēdzas balss sesijai...",
+      poweredBy: "Darbina",
+      menu: "Izvēlne",
+      close: "Aizvērt",
+      openChat: "Atvērt tērzēšanu",
+      closeChat: "Aizvērt tērzēšanu",
+      lightMode: "Gaišais režīms",
+      nightMode: "Tumšais režīms",
+      refreshChat: "Atsvaidzināt tērzēšanu",
+      copyChat: "Kopēt tērzēšanu",
+      startChat: "Sākt tērzēšanu",
+      startingVoiceSession: "Sāk balss sesiju...",
+      allowMicAccess: "Atļaut piekļuvi mikrofonam"
+    },
+    lt: {
+      typeYourMessage: "Įveskite pranešimą...",
+      agentIsLoading: "Agentas kraunamas...",
+      conversationResolved: "Pokalbis baigtas",
+      howWasYourExperience: "Kokia buvo jūsų patirtis?",
+      feedbackPrompt: "Įvertinkite mūsų pagalbą, kad padėtumėte mums tobulėti.",
+      feedbackPlaceholder: "Papasakokite daugiau apie savo patirtį...",
+      submitFeedback: "Pateikti atsiliepimą",
+      submitting: "Siunčiama...",
+      selectRatingFirst: "Pirmiausia pasirinkite įvertinimą",
+      pleaseSubmitRatingFirst: "Pirmiausia pateikite įvertinimą.",
+      completeOnboardingToEnableVoice: "Užbaikite įvadą, kad įjungtumėte balsą",
+      sendMessageToCompleteOnboarding: "Išsiųskite pranešimą, kad užbaigtumėte įvadą ir įjungtumėte balsą.",
+      resolve: "Baigti",
+      scrollLeft: "Slinkti į kairę",
+      scrollRight: "Slinkti į dešinę",
+      sendMessage: "Siųsti pranešimą",
+      voiceSessionLive: "Balso sesija aktyvi — kalbėkite arba rašykite.",
+      connectingVoice: "Jungiamasi prie balso sesijos...",
+      poweredBy: "Veikia",
+      menu: "Meniu",
+      close: "Uždaryti",
+      openChat: "Atidaryti pokalbį",
+      closeChat: "Uždaryti pokalbį",
+      lightMode: "Šviesus režimas",
+      nightMode: "Tamsus režimas",
+      refreshChat: "Atnaujinti pokalbį",
+      copyChat: "Kopijuoti pokalbį",
+      startChat: "Pradėti pokalbį",
+      startingVoiceSession: "Pradedama balso sesija...",
+      allowMicAccess: "Leisti prieigą prie mikrofono"
+    },
+    mk: {
+      typeYourMessage: "Напишете ја вашата порака...",
+      agentIsLoading: "Агентот се вчитува...",
+      conversationResolved: "Разговорот е завршен",
+      howWasYourExperience: "Какво беше вашето искуство?",
+      feedbackPrompt: "Оценете ја нашата поддршка за да ни помогнете да се подобриме.",
+      feedbackPlaceholder: "Кажете ни повеќе за вашето искуство...",
+      submitFeedback: "Испрати повратна информација",
+      submitting: "Испраќање...",
+      selectRatingFirst: "Прво изберете оценка",
+      pleaseSubmitRatingFirst: "Прво испратете ја вашата оценка.",
+      completeOnboardingToEnableVoice: "Завршете го воведот за да овозможите глас",
+      sendMessageToCompleteOnboarding: "Испратете порака за да го завршите воведот и овозможите глас.",
+      resolve: "Заврши",
+      scrollLeft: "Скролај лево",
+      scrollRight: "Скролај десно",
+      sendMessage: "Испрати порака",
+      voiceSessionLive: "Гласовната сесија е активна — зборувајте или пишувајте.",
+      connectingVoice: "Поврзување со гласовна сесија...",
+      poweredBy: "Поддржано од",
+      menu: "Мени",
+      close: "Затвори",
+      openChat: "Отвори разговор",
+      closeChat: "Затвори разговор",
+      lightMode: "Светол режим",
+      nightMode: "Темен режим",
+      refreshChat: "Освежи разговор",
+      copyChat: "Копирај разговор",
+      startChat: "Започни разговор",
+      startingVoiceSession: "Започнува гласовна сесија...",
+      allowMicAccess: "Дозволи пристап до микрофонот"
+    },
+    ms: {
+      typeYourMessage: "Taip mesej anda...",
+      agentIsLoading: "Ejen sedang dimuatkan...",
+      conversationResolved: "Perbualan selesai",
+      howWasYourExperience: "Bagaimanakah pengalaman anda?",
+      feedbackPrompt: "Sila nilaikan sokongan kami untuk membantu kami menambah baik.",
+      feedbackPlaceholder: "Beritahu kami lebih lanjut tentang pengalaman anda...",
+      submitFeedback: "Hantar maklum balas",
+      submitting: "Menghantar...",
+      selectRatingFirst: "Pilih penilaian dahulu",
+      pleaseSubmitRatingFirst: "Sila hantar penilaian anda dahulu.",
+      completeOnboardingToEnableVoice: "Lengkapkan pengenalan untuk mendayakan suara",
+      sendMessageToCompleteOnboarding: "Hantar mesej untuk melengkapkan pengenalan dan mendayakan suara.",
+      resolve: "Selesai",
+      scrollLeft: "Tatal ke kiri",
+      scrollRight: "Tatal ke kanan",
+      sendMessage: "Hantar mesej",
+      voiceSessionLive: "Sesi suara aktif — bercakap atau taip untuk berbual.",
+      connectingVoice: "Menyambung ke sesi suara...",
+      poweredBy: "Dikuasakan oleh",
+      menu: "Menu",
+      close: "Tutup",
+      openChat: "Buka sembang",
+      closeChat: "Tutup sembang",
+      lightMode: "Mod terang",
+      nightMode: "Mod gelap",
+      refreshChat: "Muat semula sembang",
+      copyChat: "Salin sembang",
+      startChat: "Mula sembang",
+      startingVoiceSession: "Memulakan sesi suara...",
+      allowMicAccess: "Benarkan akses mikrofon"
+    },
+    no: {
+      typeYourMessage: "Skriv meldingen din...",
+      agentIsLoading: "Agenten laster...",
+      conversationResolved: "Samtale avsluttet",
+      howWasYourExperience: "Hvordan var opplevelsen din?",
+      feedbackPrompt: "Vennligst vurder vår støtte for å hjelpe oss med å bli bedre.",
+      feedbackPlaceholder: "Fortell oss mer om opplevelsen din...",
+      submitFeedback: "Send tilbakemelding",
+      submitting: "Sender...",
+      selectRatingFirst: "Velg en vurdering først",
+      pleaseSubmitRatingFirst: "Vennligst send inn vurderingen din først.",
+      completeOnboardingToEnableVoice: "Fullfør introduksjonen for å aktivere tale",
+      sendMessageToCompleteOnboarding: "Send en melding for å fullføre introduksjonen og aktivere tale.",
+      resolve: "Avslutt",
+      scrollLeft: "Bla til venstre",
+      scrollRight: "Bla til høyre",
+      sendMessage: "Send melding",
+      voiceSessionLive: "Talesesjon aktiv — snakk eller skriv for å samtale.",
+      connectingVoice: "Kobler til talesesjon...",
+      poweredBy: "Drevet av",
+      menu: "Meny",
+      close: "Lukk",
+      openChat: "Åpne chat",
+      closeChat: "Lukk chat",
+      lightMode: "Lys modus",
+      nightMode: "Mørk modus",
+      refreshChat: "Oppdater chat",
+      copyChat: "Kopier chat",
+      startChat: "Start chat",
+      startingVoiceSession: "Starter talesesjon...",
+      allowMicAccess: "Tillat mikrofontilgang"
+    },
+    fa: {
+      typeYourMessage: "پیام خود را تایپ کنید...",
+      agentIsLoading: "در حال بارگذاری نماینده...",
+      conversationResolved: "مکالمه به پایان رسید",
+      howWasYourExperience: "تجربه شما چگونه بود؟",
+      feedbackPrompt: "لطفاً برای کمک به بهبود ما، پشتیبانی ما را ارزیابی کنید.",
+      feedbackPlaceholder: "درباره تجربه خود بیشتر به ما بگویید...",
+      submitFeedback: "ارسال بازخورد",
+      submitting: "در حال ارسال...",
+      selectRatingFirst: "ابتدا یک امتیاز انتخاب کنید",
+      pleaseSubmitRatingFirst: "لطفاً ابتدا امتیاز خود را ارسال کنید.",
+      completeOnboardingToEnableVoice: "برای فعال‌سازی صدا، راه‌اندازی را تکمیل کنید",
+      sendMessageToCompleteOnboarding: "برای تکمیل راه‌اندازی و فعال‌سازی صدا، پیام ارسال کنید.",
+      resolve: "پایان",
+      scrollLeft: "پیمایش به چپ",
+      scrollRight: "پیمایش به راست",
+      sendMessage: "ارسال پیام",
+      voiceSessionLive: "جلسه صوتی فعال — صحبت کنید یا تایپ کنید.",
+      connectingVoice: "اتصال به جلسه صوتی...",
+      poweredBy: "قدرت گرفته از",
+      menu: "منو",
+      close: "بستن",
+      openChat: "باز کردن چت",
+      closeChat: "بستن چت",
+      lightMode: "حالت روشن",
+      nightMode: "حالت تاریک",
+      refreshChat: "تازه‌سازی چت",
+      copyChat: "کپی چت",
+      startChat: "شروع چت",
+      startingVoiceSession: "شروع جلسه صوتی...",
+      allowMicAccess: "اجازه دسترسی به میکروفون"
+    },
+    pl: {
+      typeYourMessage: "Wpisz wiadomość...",
+      agentIsLoading: "Agent się ładuje...",
+      conversationResolved: "Rozmowa zakończona",
+      howWasYourExperience: "Jakie było Twoje doświadczenie?",
+      feedbackPrompt: "Oceń proszę naszą obsługę, aby pomóc nam się rozwijać.",
+      feedbackPlaceholder: "Opowiedz nam więcej o swoim doświadczeniu...",
+      submitFeedback: "Wyślij opinię",
+      submitting: "Wysyłanie...",
+      selectRatingFirst: "Najpierw wybierz ocenę",
+      pleaseSubmitRatingFirst: "Najpierw prześlij swoją ocenę.",
+      completeOnboardingToEnableVoice: "Zakończ wprowadzenie, aby włączyć głos",
+      sendMessageToCompleteOnboarding: "Wyślij wiadomość, aby zakończyć wprowadzenie i włączyć głos.",
+      resolve: "Zakończ",
+      scrollLeft: "Przewiń w lewo",
+      scrollRight: "Przewiń w prawo",
+      sendMessage: "Wyślij wiadomość",
+      voiceSessionLive: "Sesja głosowa aktywna — mów lub pisz.",
+      connectingVoice: "Łączenie z sesją głosową...",
+      poweredBy: "Napędzane przez",
+      menu: "Menu",
+      close: "Zamknij",
+      openChat: "Otwórz czat",
+      closeChat: "Zamknij czat",
+      lightMode: "Tryb jasny",
+      nightMode: "Tryb ciemny",
+      refreshChat: "Odśwież czat",
+      copyChat: "Kopiuj czat",
+      startChat: "Rozpocznij czat",
+      startingVoiceSession: "Uruchamianie sesji głosowej...",
+      allowMicAccess: "Zezwól na dostęp do mikrofonu"
+    },
+    pt: {
+      typeYourMessage: "Digite sua mensagem...",
+      agentIsLoading: "O agente está carregando...",
+      conversationResolved: "Conversa encerrada",
+      howWasYourExperience: "Como foi sua experiência?",
+      feedbackPrompt: "Avalie nosso suporte para nos ajudar a melhorar.",
+      feedbackPlaceholder: "Conte-nos mais sobre sua experiência...",
+      submitFeedback: "Enviar feedback",
+      submitting: "Enviando...",
+      selectRatingFirst: "Selecione uma avaliação primeiro",
+      pleaseSubmitRatingFirst: "Envie sua avaliação primeiro.",
+      completeOnboardingToEnableVoice: "Complete a integração para ativar a voz",
+      sendMessageToCompleteOnboarding: "Envie uma mensagem para completar a integração e ativar a voz.",
+      resolve: "Encerrar",
+      scrollLeft: "Rolar para a esquerda",
+      scrollRight: "Rolar para a direita",
+      sendMessage: "Enviar mensagem",
+      voiceSessionLive: "Sessão de voz ativa — fale ou digite para conversar.",
+      connectingVoice: "Conectando à sessão de voz...",
+      poweredBy: "Desenvolvido por",
+      menu: "Menu",
+      close: "Fechar",
+      openChat: "Abrir chat",
+      closeChat: "Fechar chat",
+      lightMode: "Modo claro",
+      nightMode: "Modo escuro",
+      refreshChat: "Atualizar chat",
+      copyChat: "Copiar chat",
+      startChat: "Iniciar chat",
+      startingVoiceSession: "Iniciando sessão de voz...",
+      allowMicAccess: "Permitir acesso ao microfone"
+    },
+    ro: {
+      typeYourMessage: "Scrieți mesajul dvs...",
+      agentIsLoading: "Agentul se încarcă...",
+      conversationResolved: "Conversație încheiată",
+      howWasYourExperience: "Cum a fost experiența dvs.?",
+      feedbackPrompt: "Vă rugăm să evaluați asistența noastră pentru a ne ajuta să ne îmbunătățim.",
+      feedbackPlaceholder: "Spuneți-ne mai multe despre experiența dvs...",
+      submitFeedback: "Trimite feedback",
+      submitting: "Se trimite...",
+      selectRatingFirst: "Selectați mai întâi o evaluare",
+      pleaseSubmitRatingFirst: "Vă rugăm să trimiteți mai întâi evaluarea.",
+      completeOnboardingToEnableVoice: "Finalizați procesul pentru a activa vocea",
+      sendMessageToCompleteOnboarding: "Trimiteți un mesaj pentru a finaliza procesul și a activa vocea.",
+      resolve: "Închide",
+      scrollLeft: "Derulați la stânga",
+      scrollRight: "Derulați la dreapta",
+      sendMessage: "Trimite mesaj",
+      voiceSessionLive: "Sesiune vocală activă — vorbiți sau tastați.",
+      connectingVoice: "Se conectează la sesiunea vocală...",
+      poweredBy: "Oferit de",
+      menu: "Meniu",
+      close: "Închide",
+      openChat: "Deschide chat",
+      closeChat: "Închide chat",
+      lightMode: "Mod luminos",
+      nightMode: "Mod întunecat",
+      refreshChat: "Reîmprospătează chat",
+      copyChat: "Copiază chat",
+      startChat: "Începe chat",
+      startingVoiceSession: "Începe sesiunea vocală...",
+      allowMicAccess: "Permiteți accesul la microfon"
+    },
+    ru: {
+      typeYourMessage: "Введите ваше сообщение...",
+      agentIsLoading: "Агент загружается...",
+      conversationResolved: "Разговор завершен",
+      howWasYourExperience: "Как прошел ваш опыт?",
+      feedbackPrompt: "Пожалуйста, оцените нашу поддержку, чтобы помочь нам улучшиться.",
+      feedbackPlaceholder: "Расскажите нам больше о вашем опыте...",
+      submitFeedback: "Отправить отзыв",
+      submitting: "Отправка...",
+      selectRatingFirst: "Сначала выберите оценку",
+      pleaseSubmitRatingFirst: "Пожалуйста, сначала отправьте свою оценку.",
+      completeOnboardingToEnableVoice: "Завершите знакомство, чтобы включить голос",
+      sendMessageToCompleteOnboarding: "Отправьте сообщение, чтобы завершить знакомство и включить голос.",
+      resolve: "Завершить",
+      scrollLeft: "Прокрутить влево",
+      scrollRight: "Прокрутить вправо",
+      sendMessage: "Отправить сообщение",
+      voiceSessionLive: "Голосовая сессия активна — говорите или пишите.",
+      connectingVoice: "Подключение к голосовой сессии...",
+      poweredBy: "Работает на",
+      menu: "Меню",
+      close: "Закрыть",
+      openChat: "Открыть чат",
+      closeChat: "Закрыть чат",
+      lightMode: "Светлый режим",
+      nightMode: "Темный режим",
+      refreshChat: "Обновить чат",
+      copyChat: "Копировать чат",
+      startChat: "Начать чат",
+      startingVoiceSession: "Запуск голосовой сессии...",
+      allowMicAccess: "Разрешить доступ к микрофону"
+    },
+    sr: {
+      typeYourMessage: "Укуцајте вашу поруку...",
+      agentIsLoading: "Агент се учитава...",
+      conversationResolved: "Разговор је завршен",
+      howWasYourExperience: "Какво је било ваше искуство?",
+      feedbackPrompt: "Молимо оцените нашу подршку да бисмо се побољшали.",
+      feedbackPlaceholder: "Реците нам више о свом искуству...",
+      submitFeedback: "Пошаљи повратне информације",
+      submitting: "Слање...",
+      selectRatingFirst: "Прво одаберите оцену",
+      pleaseSubmitRatingFirst: "Молимо прво пошаљите оцену.",
+      completeOnboardingToEnableVoice: "Завршите увод да омогућите глас",
+      sendMessageToCompleteOnboarding: "Пошаљите поруку да завршите увод и омогућите глас.",
+      resolve: "Заврши",
+      scrollLeft: "Скроловати лево",
+      scrollRight: "Скроловати десно",
+      sendMessage: "Пошаљи поруку",
+      voiceSessionLive: "Гласовна сесија активна — говорите или куцајте.",
+      connectingVoice: "Повезивање са гласовном сесијом...",
+      poweredBy: "Покреће",
+      menu: "Мени",
+      close: "Затвори",
+      openChat: "Отвори ћаскање",
+      closeChat: "Затвори ћаскање",
+      lightMode: "Светли режим",
+      nightMode: "Тамни режим",
+      refreshChat: "Освежи ћаскање",
+      copyChat: "Копирај ћаскање",
+      startChat: "Започни ћаскање",
+      startingVoiceSession: "Покретање гласовне сесије...",
+      allowMicAccess: "Дозволи приступ микрофону"
+    },
+    sk: {
+      typeYourMessage: "Napíšte svoju správu...",
+      agentIsLoading: "Agent sa načítava...",
+      conversationResolved: "Konverzácia ukončená",
+      howWasYourExperience: "Aká bola vaša skúsenosť?",
+      feedbackPrompt: "Ohodnoťte prosím našu podporu, aby sme sa mohli zlepšiť.",
+      feedbackPlaceholder: "Povedzte nám viac o svojej skúsenosti...",
+      submitFeedback: "Odoslať spätnú väzbu",
+      submitting: "Odosielanie...",
+      selectRatingFirst: "Najprv vyberte hodnotenie",
+      pleaseSubmitRatingFirst: "Najprv odošlite svoje hodnotenie.",
+      completeOnboardingToEnableVoice: "Dokončite úvod pre zapnutie hlasu",
+      sendMessageToCompleteOnboarding: "Pošlite správu na dokončenie úvodu a zapnutie hlasu.",
+      resolve: "Ukončiť",
+      scrollLeft: "Posunúť doľava",
+      scrollRight: "Posunúť doprava",
+      sendMessage: "Odoslať správu",
+      voiceSessionLive: "Hlasová relácia aktívna — hovorte alebo píšte.",
+      connectingVoice: "Pripájanie k hlasovej relácii...",
+      poweredBy: "Prevádzkuje",
+      menu: "Ponuka",
+      close: "Zavrieť",
+      openChat: "Otvoriť chat",
+      closeChat: "Zavrieť chat",
+      lightMode: "Svetlý režim",
+      nightMode: "Tmavý režim",
+      refreshChat: "Obnoviť chat",
+      copyChat: "Kopírovať chat",
+      startChat: "Začať chat",
+      startingVoiceSession: "Spúšťanie hlasovej relácie...",
+      allowMicAccess: "Povoliť prístup k mikrofónu"
+    },
+    sl: {
+      typeYourMessage: "Vnesite svoje sporočilo...",
+      agentIsLoading: "Agent se nalaga...",
+      conversationResolved: "Pogovor je končan",
+      howWasYourExperience: "Kakšna je bila vaša izkušnja?",
+      feedbackPrompt: "Prosimo, ocenite našo podporo, da nam pomagate izboljšati.",
+      feedbackPlaceholder: "Povejte nam več o svoji izkušnji...",
+      submitFeedback: "Pošlji povratne informacije",
+      submitting: "Pošiljanje...",
+      selectRatingFirst: "Najprej izberite oceno",
+      pleaseSubmitRatingFirst: "Prosimo, najprej pošljite svojo oceno.",
+      completeOnboardingToEnableVoice: "Zaključite uvodne korake za omogočanje glasu",
+      sendMessageToCompleteOnboarding: "Pošljite sporočilo, da zaključite uvod in omogočite glas.",
+      resolve: "Končaj",
+      scrollLeft: "Premakni levo",
+      scrollRight: "Premakni desno",
+      sendMessage: "Pošlji sporočilo",
+      voiceSessionLive: "Glasovna seja aktivna — govorite ali tipkajte.",
+      connectingVoice: "Povezovanje z glasovno sejo...",
+      poweredBy: "Poganja",
+      menu: "Meni",
+      close: "Zapri",
+      openChat: "Odpri klepet",
+      closeChat: "Zapri klepet",
+      lightMode: "Svetli način",
+      nightMode: "Temni način",
+      refreshChat: "Osveži klepet",
+      copyChat: "Kopiraj klepet",
+      startChat: "Začni klepet",
+      startingVoiceSession: "Začetek glasovne seje...",
+      allowMicAccess: "Dovoli dostop do mikrofona"
+    },
+    sv: {
+      typeYourMessage: "Skriv ditt meddelande...",
+      agentIsLoading: "Agenten laddas...",
+      conversationResolved: "Konversation avslutad",
+      howWasYourExperience: "Hur var din upplevelse?",
+      feedbackPrompt: "Betygsätt vår support för att hjälpa oss att bli bättre.",
+      feedbackPlaceholder: "Berätta mer om din upplevelse...",
+      submitFeedback: "Skicka feedback",
+      submitting: "Skickar...",
+      selectRatingFirst: "Välj först ett betyg",
+      pleaseSubmitRatingFirst: "Vänligen skicka in ditt betyg först.",
+      completeOnboardingToEnableVoice: "Slutför introduktionen för att aktivera röst",
+      sendMessageToCompleteOnboarding: "Skicka ett meddelande för att slutföra introduktionen och aktivera röst.",
+      resolve: "Avsluta",
+      scrollLeft: "Bläddra åt vänster",
+      scrollRight: "Bläddra åt höger",
+      sendMessage: "Skicka meddelande",
+      voiceSessionLive: "Röstsession aktiv — tala eller skriv för att samtala.",
+      connectingVoice: "Ansluter till röstsession...",
+      poweredBy: "Drivs av",
+      menu: "Meny",
+      close: "Stäng",
+      openChat: "Öppna chatt",
+      closeChat: "Stäng chatt",
+      lightMode: "Ljust läge",
+      nightMode: "Mörkt läge",
+      refreshChat: "Uppdatera chatt",
+      copyChat: "Kopiera chatt",
+      startChat: "Starta chatt",
+      startingVoiceSession: "Startar röstsession...",
+      allowMicAccess: "Tillåt mikrofonåtkomst"
+    },
+    th: {
+      typeYourMessage: "พิมพ์ข้อความของคุณ...",
+      agentIsLoading: "กำลังโหลดตัวแทน...",
+      conversationResolved: "การสนทนาสิ้นสุดลง",
+      howWasYourExperience: "ประสบการณ์ของคุณเป็นอย่างไร?",
+      feedbackPrompt: "โปรดให้คะแนนการสนับสนุนของเราเพื่อช่วยให้เราปรับปรุง",
+      feedbackPlaceholder: "บอกเราเพิ่มเติมเกี่ยวกับประสบการณ์ของคุณ...",
+      submitFeedback: "ส่งความคิดเห็น",
+      submitting: "กำลังส่ง...",
+      selectRatingFirst: "โปรดเลือกคะแนนก่อน",
+      pleaseSubmitRatingFirst: "โปรดส่งคะแนนของคุณก่อน",
+      completeOnboardingToEnableVoice: "ทำการเริ่มต้นให้เสร็จเพื่อเปิดใช้งานเสียง",
+      sendMessageToCompleteOnboarding: "ส่งข้อความเพื่อทำการเริ่มต้นให้เสร็จและเปิดใช้งานเสียง",
+      resolve: "สิ้นสุด",
+      scrollLeft: "เลื่อนไปทางซ้าย",
+      scrollRight: "เลื่อนไปทางขวา",
+      sendMessage: "ส่งข้อความ",
+      voiceSessionLive: "เซสชันเสียงใช้งานอยู่ — พูดหรือพิมพ์เพื่อสนทนา",
+      connectingVoice: "กำลังเชื่อมต่อกับเซสชันเสียง...",
+      poweredBy: "ขับเคลื่อนโดย",
+      menu: "เมนู",
+      close: "ปิด",
+      openChat: "เปิดแชท",
+      closeChat: "ปิดแชท",
+      lightMode: "โหมดสว่าง",
+      nightMode: "โหมดมืด",
+      refreshChat: "รีเฟรชแชท",
+      copyChat: "คัดลอกแชท",
+      startChat: "เริ่มแชท",
+      startingVoiceSession: "กำลังเริ่มเซสชันเสียง...",
+      allowMicAccess: "อนุญาตการเข้าถึงไมโครโฟน"
+    },
+    tr: {
+      typeYourMessage: "Mesajınızı yazın...",
+      agentIsLoading: "Temsilci yükleniyor...",
+      conversationResolved: "Görüşme sonlandırıldı",
+      howWasYourExperience: "Deneyiminiz nasıldı?",
+      feedbackPrompt: "Gelişmemize yardımcı olmak için lütfen desteğimizi değerlendirin.",
+      feedbackPlaceholder: "Deneyiminiz hakkında bize daha fazla bilgi verin...",
+      submitFeedback: "Geri bildirim gönder",
+      submitting: "Gönderiliyor...",
+      selectRatingFirst: "Önce bir değerlendirme seçin",
+      pleaseSubmitRatingFirst: "Lütfen önce değerlendirmenizi gönderin.",
+      completeOnboardingToEnableVoice: "Sesi etkinleştirmek için tanıtımı tamamlayın",
+      sendMessageToCompleteOnboarding: "Tanıtımı tamamlamak ve sesi etkinleştirmek için bir mesaj gönderin.",
+      resolve: "Bitir",
+      scrollLeft: "Sola kaydır",
+      scrollRight: "Sağa kaydır",
+      sendMessage: "Mesaj gönder",
+      voiceSessionLive: "Sesli oturum aktif — konuşun veya yazın.",
+      connectingVoice: "Sesli oturuma bağlanılıyor...",
+      poweredBy: "Tarafından sağlandı",
+      menu: "Menü",
+      close: "Kapat",
+      openChat: "Sohbeti aç",
+      closeChat: "Sohbeti kapat",
+      lightMode: "Açık mod",
+      nightMode: "Karanlık mod",
+      refreshChat: "Sohbeti yenile",
+      copyChat: "Sohbeti kopyala",
+      startChat: "Sohbete başla",
+      startingVoiceSession: "Sesli oturum başlatılıyor...",
+      allowMicAccess: "Mikrofon erişimine izin ver"
+    },
+    uk: {
+      typeYourMessage: "Введіть ваше повідомлення...",
+      agentIsLoading: "Агент завантажується...",
+      conversationResolved: "Розмову завершено",
+      howWasYourExperience: "Яким був ваш досвід?",
+      feedbackPrompt: "Будь ласка, оцініть нашу підтримку, щоб допомогти нам вдосконалюватися.",
+      feedbackPlaceholder: "Розкажіть нам більше про свій досвід...",
+      submitFeedback: "Надіслати відгук",
+      submitting: "Надсилання...",
+      selectRatingFirst: "Спочатку оберіть оцінку",
+      pleaseSubmitRatingFirst: "Будь ласка, спочатку надішліть оцінку.",
+      completeOnboardingToEnableVoice: "Завершіть вступ, щоб увімкнути голос",
+      sendMessageToCompleteOnboarding: "Надішліть повідомлення, щоб завершити вступ та увімкнути голос.",
+      resolve: "Завершити",
+      scrollLeft: "Прокрутити ліворуч",
+      scrollRight: "Прокрутити праворуч",
+      sendMessage: "Надіслати повідомлення",
+      voiceSessionLive: "Голосовий сеанс активний — говоріть або пишіть.",
+      connectingVoice: "Підключення до голосового сеансу...",
+      poweredBy: "Працює на",
+      menu: "Меню",
+      close: "Закрити",
+      openChat: "Відкрити чат",
+      closeChat: "Закрити чат",
+      lightMode: "Світлий режим",
+      nightMode: "Темний режим",
+      refreshChat: "Оновити чат",
+      copyChat: "Копіювати чат",
+      startChat: "Почати чат",
+      startingVoiceSession: "Запуск голосового сеансу...",
+      allowMicAccess: "Дозволити доступ до мікрофона"
+    },
+    ur: {
+      typeYourMessage: "اپنا پیغام ٹائپ کریں...",
+      agentIsLoading: "ایجنٹ لوڈ ہو رہا ہے...",
+      conversationResolved: "گفتگو مکمل",
+      howWasYourExperience: "آپ کا تجربہ کیسا تھا؟",
+      feedbackPrompt: "براہ کرم ہماری بہتری میں مدد کے لیے ہماری معاونت کی درجہ بندی کریں۔",
+      feedbackPlaceholder: "ہمیں اپنے تجربے کے بارے میں مزید بتائیں...",
+      submitFeedback: "رائے جمع کروائیں",
+      submitting: "جمع ہو رہا ہے...",
+      selectRatingFirst: "پہلے درجہ بندی منتخب کریں",
+      pleaseSubmitRatingFirst: "براہ کرم پہلے اپنی درجہ بندی جمع کروائیں۔",
+      completeOnboardingToEnableVoice: "آواز کو فعال کرنے کے لیے ابتدائی مراحل مکمل کریں",
+      sendMessageToCompleteOnboarding: "ابتدائی مراحل مکمل کرنے اور آواز فعال کرنے کے لیے پیغام بھیجیں۔",
+      resolve: "مکمل کریں",
+      scrollLeft: "بائیں اسکرول کریں",
+      scrollRight: "دائیں اسکرول کریں",
+      sendMessage: "پیغام بھیجیں",
+      voiceSessionLive: "صوتی سیشن فعال — بات کریں یا ٹائپ کریں۔",
+      connectingVoice: "صوتی سیشن سے جڑ رہا ہے...",
+      poweredBy: "پاور بذریعہ",
+      menu: "مینو",
+      close: "بند کریں",
+      openChat: "چیٹ کھولیں",
+      closeChat: "چیٹ بند کریں",
+      lightMode: "ہلکا موڈ",
+      nightMode: "تاریک موڈ",
+      refreshChat: "چیٹ ریفریش کریں",
+      copyChat: "چیٹ کاپی کریں",
+      startChat: "چیٹ شروع کریں",
+      startingVoiceSession: "صوتی سیشن شروع ہو رہا ہے...",
+      allowMicAccess: "مائیکروفون تک رسائی کی اجازت دیں"
+    },
+    vi: {
+      typeYourMessage: "Nhập tin nhắn của bạn...",
+      agentIsLoading: "Đang tải trợ lý...",
+      conversationResolved: "Cuộc trò chuyện đã kết thúc",
+      howWasYourExperience: "Trải nghiệm của bạn như thế nào?",
+      feedbackPrompt: "Vui lòng đánh giá hỗ trợ của chúng tôi để giúp chúng tôi cải thiện.",
+      feedbackPlaceholder: "Hãy cho chúng tôi biết thêm về trải nghiệm của bạn...",
+      submitFeedback: "Gửi phản hồi",
+      submitting: "Đang gửi...",
+      selectRatingFirst: "Vui lòng chọn đánh giá trước",
+      pleaseSubmitRatingFirst: "Vui lòng gửi đánh giá của bạn trước.",
+      completeOnboardingToEnableVoice: "Hoàn thành hướng dẫn để bật giọng nói",
+      sendMessageToCompleteOnboarding: "Gửi tin nhắn để hoàn thành hướng dẫn và bật giọng nói.",
+      resolve: "Kết thúc",
+      scrollLeft: "Cuộn sang trái",
+      scrollRight: "Cuộn sang phải",
+      sendMessage: "Gửi tin nhắn",
+      voiceSessionLive: "Phiên giọng nói đang hoạt động — hãy nói hoặc gõ.",
+      connectingVoice: "Đang kết nối phiên giọng nói...",
+      poweredBy: "Được cung cấp bởi",
+      menu: "Menu",
+      close: "Đóng",
+      openChat: "Mở trò chuyện",
+      closeChat: "Đóng trò chuyện",
+      lightMode: "Chế độ sáng",
+      nightMode: "Chế độ tối",
+      refreshChat: "Làm mới trò chuyện",
+      copyChat: "Sao chép trò chuyện",
+      startChat: "Bắt đầu trò chuyện",
+      startingVoiceSession: "Đang bắt đầu phiên giọng nói...",
+      allowMicAccess: "Cho phép truy cập micrô"
+    }
+  };
+  const ONBOARDING_PLACEHOLDERS = {
+    en: {
+      onboardingNamePlaceholder: "Please enter your name",
+      onboardingEmailPlaceholder: "Please enter your email address",
+      onboardingPhonePlaceholder: "Please enter your phone number"
+    },
+    ar: {
+      onboardingNamePlaceholder: "الرجاء إدخال اسمك",
+      onboardingEmailPlaceholder: "الرجاء إدخال بريدك الإلكتروني",
+      onboardingPhonePlaceholder: "الرجاء إدخال رقم هاتفك"
+    },
+    es: {
+      onboardingNamePlaceholder: "Introduce tu nombre",
+      onboardingEmailPlaceholder: "Introduce tu correo electrónico",
+      onboardingPhonePlaceholder: "Introduce tu número de teléfono"
+    },
+    be: {
+      onboardingNamePlaceholder: "Калі ласка, увядзіце ваша імя",
+      onboardingEmailPlaceholder: "Калі ласка, увядзіце адрас электроннай пошты",
+      onboardingPhonePlaceholder: "Калі ласка, увядзіце нумар тэлефона"
+    },
+    bs: {
+      onboardingNamePlaceholder: "Unesite svoje ime",
+      onboardingEmailPlaceholder: "Unesite svoju email adresu",
+      onboardingPhonePlaceholder: "Unesite svoj broj telefona"
+    },
+    bg: {
+      onboardingNamePlaceholder: "Моля, въведете вашето име",
+      onboardingEmailPlaceholder: "Моля, въведете имейл адреса си",
+      onboardingPhonePlaceholder: "Моля, въведете телефонния си номер"
+    },
+    my: {
+      onboardingNamePlaceholder: "ကျေးဇူးပြု၍ သင့်အမည်ကို ထည့်ပါ",
+      onboardingEmailPlaceholder: "ကျေးဇူးပြု၍ သင့်အီးမေးလ်လိပ်စာကို ထည့်ပါ",
+      onboardingPhonePlaceholder: "ကျေးဇူးပြု၍ သင့်ဖုန်းနံပါတ်ကို ထည့်ပါ"
+    },
+    ca: {
+      onboardingNamePlaceholder: "Introdueix el teu nom",
+      onboardingEmailPlaceholder: "Introdueix el teu correu electrònic",
+      onboardingPhonePlaceholder: "Introdueix el teu número de telèfon"
+    },
+    zh: {
+      onboardingNamePlaceholder: "请输入您的姓名",
+      onboardingEmailPlaceholder: "请输入您的电子邮箱地址",
+      onboardingPhonePlaceholder: "请输入您的电话号码"
+    },
+    hr: {
+      onboardingNamePlaceholder: "Unesite svoje ime",
+      onboardingEmailPlaceholder: "Unesite svoju adresu e-pošte",
+      onboardingPhonePlaceholder: "Unesite svoj broj telefona"
+    },
+    cs: {
+      onboardingNamePlaceholder: "Zadejte své jméno",
+      onboardingEmailPlaceholder: "Zadejte svou e-mailovou adresu",
+      onboardingPhonePlaceholder: "Zadejte své telefonní číslo"
+    },
+    da: {
+      onboardingNamePlaceholder: "Indtast dit navn",
+      onboardingEmailPlaceholder: "Indtast din e-mailadresse",
+      onboardingPhonePlaceholder: "Indtast dit telefonnummer"
+    },
+    nl: {
+      onboardingNamePlaceholder: "Voer uw naam in",
+      onboardingEmailPlaceholder: "Voer uw e-mailadres in",
+      onboardingPhonePlaceholder: "Voer uw telefoonnummer in"
+    },
+    et: {
+      onboardingNamePlaceholder: "Sisestage oma nimi",
+      onboardingEmailPlaceholder: "Sisestage oma e-posti aadress",
+      onboardingPhonePlaceholder: "Sisestage oma telefoninumber"
+    },
+    fi: {
+      onboardingNamePlaceholder: "Anna nimesi",
+      onboardingEmailPlaceholder: "Anna sähköpostiosoitteesi",
+      onboardingPhonePlaceholder: "Anna puhelinnumerosi"
+    },
+    fr: {
+      onboardingNamePlaceholder: "Veuillez saisir votre nom",
+      onboardingEmailPlaceholder: "Veuillez saisir votre adresse e-mail",
+      onboardingPhonePlaceholder: "Veuillez saisir votre numéro de téléphone"
+    },
+    de: {
+      onboardingNamePlaceholder: "Bitte geben Sie Ihren Namen ein",
+      onboardingEmailPlaceholder: "Bitte geben Sie Ihre E-Mail-Adresse ein",
+      onboardingPhonePlaceholder: "Bitte geben Sie Ihre Telefonnummer ein"
+    },
+    el: {
+      onboardingNamePlaceholder: "Παρακαλώ εισαγάγετε το όνομά σας",
+      onboardingEmailPlaceholder: "Παρακαλώ εισαγάγετε τη διεύθυνση email σας",
+      onboardingPhonePlaceholder: "Παρακαλώ εισαγάγετε τον αριθμό τηλεφώνου σας"
+    },
+    hi: {
+      onboardingNamePlaceholder: "कृपया अपना नाम दर्ज करें",
+      onboardingEmailPlaceholder: "कृपया अपना ईमेल पता दर्ज करें",
+      onboardingPhonePlaceholder: "कृपया अपना फ़ोन नंबर दर्ज करें"
+    },
+    mr: {
+      onboardingNamePlaceholder: "कृपया आपले नाव प्रविष्ट करा",
+      onboardingEmailPlaceholder: "कृपया आपला ईमेल पत्ता प्रविष्ट करा",
+      onboardingPhonePlaceholder: "कृपया आपला फोन नंबर प्रविष्ट करा"
+    },
+    hu: {
+      onboardingNamePlaceholder: "Adja meg a nevét",
+      onboardingEmailPlaceholder: "Adja meg az e-mail-címét",
+      onboardingPhonePlaceholder: "Adja meg a telefonszámát"
+    },
+    is: {
+      onboardingNamePlaceholder: "Sláðu inn nafn þitt",
+      onboardingEmailPlaceholder: "Sláðu inn netfangið þitt",
+      onboardingPhonePlaceholder: "Sláðu inn símanúmerið þitt"
+    },
+    id: {
+      onboardingNamePlaceholder: "Masukkan nama Anda",
+      onboardingEmailPlaceholder: "Masukkan alamat email Anda",
+      onboardingPhonePlaceholder: "Masukkan nomor telepon Anda"
+    },
+    it: {
+      onboardingNamePlaceholder: "Inserisci il tuo nome",
+      onboardingEmailPlaceholder: "Inserisci il tuo indirizzo email",
+      onboardingPhonePlaceholder: "Inserisci il tuo numero di telefono"
+    },
+    ja: {
+      onboardingNamePlaceholder: "お名前を入力してください",
+      onboardingEmailPlaceholder: "メールアドレスを入力してください",
+      onboardingPhonePlaceholder: "電話番号を入力してください"
+    },
+    ko: {
+      onboardingNamePlaceholder: "이름을 입력해 주세요",
+      onboardingEmailPlaceholder: "이메일 주소를 입력해 주세요",
+      onboardingPhonePlaceholder: "전화번호를 입력해 주세요"
+    },
+    lv: {
+      onboardingNamePlaceholder: "Lūdzu, ievadiet savu vārdu",
+      onboardingEmailPlaceholder: "Lūdzu, ievadiet savu e-pasta adresi",
+      onboardingPhonePlaceholder: "Lūdzu, ievadiet savu tālruņa numuru"
+    },
+    lt: {
+      onboardingNamePlaceholder: "Įveskite savo vardą",
+      onboardingEmailPlaceholder: "Įveskite savo el. pašto adresą",
+      onboardingPhonePlaceholder: "Įveskite savo telefono numerį"
+    },
+    mk: {
+      onboardingNamePlaceholder: "Внесете го вашето име",
+      onboardingEmailPlaceholder: "Внесете ја вашата е-пошта",
+      onboardingPhonePlaceholder: "Внесете го вашиот телефонски број"
+    },
+    ms: {
+      onboardingNamePlaceholder: "Masukkan nama anda",
+      onboardingEmailPlaceholder: "Masukkan alamat e-mel anda",
+      onboardingPhonePlaceholder: "Masukkan nombor telefon anda"
+    },
+    no: {
+      onboardingNamePlaceholder: "Skriv inn navnet ditt",
+      onboardingEmailPlaceholder: "Skriv inn e-postadressen din",
+      onboardingPhonePlaceholder: "Skriv inn telefonnummeret ditt"
+    },
+    fa: {
+      onboardingNamePlaceholder: "لطفاً نام خود را وارد کنید",
+      onboardingEmailPlaceholder: "لطفاً ایمیل خود را وارد کنید",
+      onboardingPhonePlaceholder: "لطفاً شماره تلفن خود را وارد کنید"
+    },
+    pl: {
+      onboardingNamePlaceholder: "Wpisz swoje imię",
+      onboardingEmailPlaceholder: "Wpisz swój adres e-mail",
+      onboardingPhonePlaceholder: "Wpisz swój numer telefonu"
+    },
+    pt: {
+      onboardingNamePlaceholder: "Insira o seu nome",
+      onboardingEmailPlaceholder: "Insira o seu endereço de e-mail",
+      onboardingPhonePlaceholder: "Insira o seu número de telefone"
+    },
+    ro: {
+      onboardingNamePlaceholder: "Introduceți numele dvs.",
+      onboardingEmailPlaceholder: "Introduceți adresa dvs. de e-mail",
+      onboardingPhonePlaceholder: "Introduceți numărul dvs. de telefon"
+    },
+    ru: {
+      onboardingNamePlaceholder: "Введите ваше имя",
+      onboardingEmailPlaceholder: "Введите адрес электронной почты",
+      onboardingPhonePlaceholder: "Введите номер телефона"
+    },
+    sr: {
+      onboardingNamePlaceholder: "Унесите своје име",
+      onboardingEmailPlaceholder: "Унесите своју адресу е-поште",
+      onboardingPhonePlaceholder: "Унесите свој број телефона"
+    },
+    sk: {
+      onboardingNamePlaceholder: "Zadajte svoje meno",
+      onboardingEmailPlaceholder: "Zadajte svoju e-mailovú adresu",
+      onboardingPhonePlaceholder: "Zadajte svoje telefónne číslo"
+    },
+    sl: {
+      onboardingNamePlaceholder: "Vnesite svoje ime",
+      onboardingEmailPlaceholder: "Vnesite svoj e-poštni naslov",
+      onboardingPhonePlaceholder: "Vnesite svojo telefonsko številko"
+    },
+    sv: {
+      onboardingNamePlaceholder: "Ange ditt namn",
+      onboardingEmailPlaceholder: "Ange din e-postadress",
+      onboardingPhonePlaceholder: "Ange ditt telefonnummer"
+    },
+    th: {
+      onboardingNamePlaceholder: "กรุณากรอกชื่อของคุณ",
+      onboardingEmailPlaceholder: "กรุณากรอกอีเมลของคุณ",
+      onboardingPhonePlaceholder: "กรุณากรอกหมายเลขโทรศัพท์ของคุณ"
+    },
+    tr: {
+      onboardingNamePlaceholder: "Lütfen adınızı girin",
+      onboardingEmailPlaceholder: "Lütfen e-posta adresinizi girin",
+      onboardingPhonePlaceholder: "Lütfen telefon numaranızı girin"
+    },
+    uk: {
+      onboardingNamePlaceholder: "Введіть ваше ім’я",
+      onboardingEmailPlaceholder: "Введіть вашу адресу електронної пошти",
+      onboardingPhonePlaceholder: "Введіть ваш номер телефону"
+    },
+    ur: {
+      onboardingNamePlaceholder: "براہ کرم اپنا نام درج کریں",
+      onboardingEmailPlaceholder: "براہ کرم اپنا ای میل پتہ درج کریں",
+      onboardingPhonePlaceholder: "براہ کرم اپنا فون نمبر درج کریں"
+    },
+    vi: {
+      onboardingNamePlaceholder: "Vui lòng nhập tên của bạn",
+      onboardingEmailPlaceholder: "Vui lòng nhập địa chỉ email của bạn",
+      onboardingPhonePlaceholder: "Vui lòng nhập số điện thoại của bạn"
+    }
+  };
+  const RTL_LOCALES = new Set(["ar", "fa", "he", "ur"]);
+  function normalizeLocale(locale) {
+    if (!locale || typeof locale !== "string") return "en";
+    const base = locale.toLowerCase().split(/[-_]/)[0];
+    return DICTIONARIES[base] ? base : "en";
+  }
+  function isRtlLocale(locale) {
+    const base = (locale || "").toLowerCase().split(/[-_]/)[0];
+    return RTL_LOCALES.has(base);
+  }
+  function translate(locale, key) {
+    var _ref, _ref2, _ref3, _onboarding$key;
+    const normalized = normalizeLocale(locale);
+    const dict = DICTIONARIES[normalized] || EN;
+    const onboarding = ONBOARDING_PLACEHOLDERS[normalized];
+    return (_ref = (_ref2 = (_ref3 = (_onboarding$key = onboarding === null || onboarding === void 0 ? void 0 : onboarding[key]) !== null && _onboarding$key !== void 0 ? _onboarding$key : dict[key]) !== null && _ref3 !== void 0 ? _ref3 : ONBOARDING_PLACEHOLDERS.en[key]) !== null && _ref2 !== void 0 ? _ref2 : EN[key]) !== null && _ref !== void 0 ? _ref : key;
+  }
+  function createTranslator(locale) {
+    const normalized = normalizeLocale(locale);
+    return key => translate(normalized, key);
+  }
+  function getPoweredByParts(locale) {
+    var _ref4, _dict$poweredByBefore, _dict$poweredByAfter;
+    const normalized = normalizeLocale(locale);
+    const dict = DICTIONARIES[normalized] || EN;
+    return {
+      beforeBrand: (_ref4 = (_dict$poweredByBefore = dict.poweredByBefore) !== null && _dict$poweredByBefore !== void 0 ? _dict$poweredByBefore : dict.poweredBy) !== null && _ref4 !== void 0 ? _ref4 : EN.poweredByBefore,
+      afterBrand: (_dict$poweredByAfter = dict.poweredByAfter) !== null && _dict$poweredByAfter !== void 0 ? _dict$poweredByAfter : ""
+    };
+  }
+
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@@ -61464,7 +63219,8 @@
       promptFontFamily,
       promptFontSize,
       isDark,
-      isRtl
+      isRtl,
+      t
     } = _ref;
     const scrollRef = reactExports.useRef(null);
     const [canScrollLeft, setCanScrollLeft] = reactExports.useState(false);
@@ -61509,7 +63265,7 @@
           type: "button",
           onClick: () => scroll("left"),
           disabled: !canScrollLeft,
-          "aria-label": "Scroll left",
+          "aria-label": t("scrollLeft"),
           className: "flex-shrink-0 flex items-center justify-center w-7 h-7 rounded-full shadow-sm transition-all duration-200 hover:shadow-md active:scale-95",
           style: {
             backgroundColor: arrowBg,
@@ -61549,7 +63305,7 @@
           type: "button",
           onClick: () => scroll("right"),
           disabled: !canScrollRight,
-          "aria-label": "Scroll right",
+          "aria-label": t("scrollRight"),
           className: "flex-shrink-0 flex items-center justify-center w-7 h-7 rounded-full shadow-sm transition-all duration-200 hover:shadow-md active:scale-95",
           style: {
             backgroundColor: arrowBg,
@@ -61606,8 +63362,11 @@
       promptSuggestions,
       onPromptSuggestionClick,
       showResolveButton = false,
-      onResolve
+      onResolve,
+      defaultLanguage = "en"
     } = _ref2;
+    const t = reactExports.useMemo(() => createTranslator(defaultLanguage), [defaultLanguage]);
+    const poweredByParts = reactExports.useMemo(() => getPoweredByParts(defaultLanguage), [defaultLanguage]);
     const [isFocused, setIsFocused] = reactExports.useState(false);
     const [showTooltip, setShowTooltip] = reactExports.useState(false);
     const [tooltipPosition, setTooltipPosition] = reactExports.useState({
@@ -61668,16 +63427,16 @@
     // Determine tooltip message
     const getTooltipMessage = () => {
       if (csatVisible) {
-        return "Please submit your rating first.";
+        return t("pleaseSubmitRatingFirst");
       }
       if (!hasOnboardingQuestions) {
         return "";
       }
       if (onboardingActive) {
-        return "Complete the onboarding to enable voice";
+        return t("completeOnboardingToEnableVoice");
       }
       if (!onboardingCompleted) {
-        return "Send a message to complete onboarding and enable voice.";
+        return t("sendMessageToCompleteOnboarding");
       }
       return "";
     };
@@ -61812,7 +63571,7 @@
           style: {
             fontFamily: fontFamily || "Inter"
           },
-          children: "Resolve"
+          children: t("resolve")
         })
       }), promptSuggestions.length > 0 && onPromptSuggestionClick && /*#__PURE__*/jsxRuntimeExports.jsx(PromptSuggestionsRow, {
         suggestions: promptSuggestions,
@@ -61822,7 +63581,8 @@
         promptFontFamily: promptFontFamily,
         promptFontSize: promptFontSize,
         isDark: isDark,
-        isRtl: isRtl
+        isRtl: isRtl,
+        t: t
       }), /*#__PURE__*/jsxRuntimeExports.jsx("div", {
         className: "my-4",
         style: {
@@ -61846,7 +63606,7 @@
             onFocus: () => setIsFocused(true),
             onBlur: () => setIsFocused(false),
             onKeyDown: handleKeyPress,
-            placeholder: isConversationLoading ? "Agent is loading..." : placeholder || "Type your message...",
+            placeholder: isConversationLoading ? t("agentIsLoading") : placeholder || t("typeYourMessage"),
             rows: 1,
             disabled: csatVisible || isConversationLoading || isLoading || isVoiceSessionActive && voiceStatus !== "connected",
             dir: isRtl ? "rtl" : "ltr",
@@ -61971,7 +63731,7 @@
             color: inputValue.trim() ? "white" : "#9ca3af",
             border: "none"
           },
-          "aria-label": "Send message",
+          "aria-label": t("sendMessage"),
           children: /*#__PURE__*/jsxRuntimeExports.jsx(Send, {
             className: "w-4 h-4 transition-transform",
             style: isRtl ? {
@@ -61983,7 +63743,7 @@
         className: "text-[11px] mt-2 px-5 ".concat(voiceStatus === "connected" ? "text-green-500" : "text-gray-500", " flex items-center gap-1"),
         children: [/*#__PURE__*/jsxRuntimeExports.jsx("span", {
           className: "w-1.5 h-1.5 rounded-full bg-current inline-flex"
-        }), voiceStatus === "connected" ? "Voice session live — speak or type to converse." : "Connecting to voice session..."]
+        }), voiceStatus === "connected" ? t("voiceSessionLive") : t("connectingVoice")]
       }), voiceError && /*#__PURE__*/jsxRuntimeExports.jsx("p", {
         className: "text-[11px] mt-1 px-5 text-red-500",
         children: voiceError
@@ -62020,9 +63780,9 @@
           children: /*#__PURE__*/jsxRuntimeExports.jsxs("span", {
             dir: "ltr",
             className: "inline-flex items-center gap-1.5 py-1.5 px-3",
-            children: [/*#__PURE__*/jsxRuntimeExports.jsx("span", {
+            children: [poweredByParts.beforeBrand && /*#__PURE__*/jsxRuntimeExports.jsx("span", {
               className: cn("font-sans text-[10px] font-medium", isDark ? "text-gray-400" : "text-gray-500"),
-              children: "Powered by"
+              children: poweredByParts.beforeBrand
             }), !logoImageError ? /*#__PURE__*/jsxRuntimeExports.jsx("img", {
               src: isDark ? img : img$1,
               alt: "ESHAL",
@@ -62031,6 +63791,9 @@
             }) : /*#__PURE__*/jsxRuntimeExports.jsx("span", {
               className: cn("font-sans text-[10px] font-semibold", isDark ? "text-gray-300" : "text-gray-600"),
               children: "ESHAL"
+            }), poweredByParts.afterBrand && /*#__PURE__*/jsxRuntimeExports.jsx("span", {
+              className: cn("font-sans text-[10px] font-medium", isDark ? "text-gray-400" : "text-gray-500"),
+              children: poweredByParts.afterBrand
             })]
           })
         })
@@ -62137,9 +63900,11 @@
       headerTextBold = false,
       headerTextItalic = false,
       onRefreshChat,
-      onCopyChat
+      onCopyChat,
+      defaultLanguage = "en"
     } = _ref;
     useGoogleFont(fontFamily);
+    const t = reactExports.useMemo(() => createTranslator(defaultLanguage), [defaultLanguage]);
     const [showMenu, setShowMenu] = reactExports.useState(false);
     const menuRef = reactExports.useRef(null);
 
@@ -62201,7 +63966,7 @@
           children: [/*#__PURE__*/jsxRuntimeExports.jsx("span", {
             role: "button",
             tabIndex: 0,
-            "aria-label": "Menu",
+            "aria-label": t("menu"),
             onClick: () => setShowMenu(prev => !prev),
             onKeyDown: event => {
               if (event.key === "Enter" || event.key === " ") {
@@ -62239,7 +64004,7 @@
               },
               children: [/*#__PURE__*/jsxRuntimeExports.jsx(RotateCcw, {
                 className: "w-3.5 h-3.5 flex-shrink-0"
-              }), "Refresh Chat"]
+              }), t("refreshChat")]
             }), /*#__PURE__*/jsxRuntimeExports.jsxs("button", {
               onClick: () => {
                 setShowMenu(false);
@@ -62257,7 +64022,7 @@
               },
               children: [/*#__PURE__*/jsxRuntimeExports.jsx(Copy, {
                 className: "w-3.5 h-3.5 flex-shrink-0"
-              }), "Copy Chat"]
+              }), t("copyChat")]
             }), /*#__PURE__*/jsxRuntimeExports.jsxs("button", {
               onClick: () => {
                 setShowMenu(false);
@@ -62277,13 +64042,13 @@
                 className: "w-3.5 h-3.5 flex-shrink-0"
               }) : /*#__PURE__*/jsxRuntimeExports.jsx(Moon, {
                 className: "w-3.5 h-3.5 flex-shrink-0"
-              }), isDark ? "Light Mode" : "Night Mode"]
+              }), isDark ? t("lightMode") : t("nightMode")]
             })]
           })]
         }), /*#__PURE__*/jsxRuntimeExports.jsx("span", {
           role: "button",
           tabIndex: 0,
-          "aria-label": "Close",
+          "aria-label": t("close"),
           onClick: onClose,
           onKeyDown: event => {
             if (event.key === "Enter" || event.key === " ") {
@@ -62311,8 +64076,10 @@
       onSubmit,
       primaryColor = "#2563eb",
       isRtl = false,
-      isDark = false
+      isDark = false,
+      defaultLanguage = "en"
     } = _ref;
+    const t = reactExports.useMemo(() => createTranslator(defaultLanguage), [defaultLanguage]);
     const [formData, setFormData] = reactExports.useState({});
     const [errors, setErrors] = reactExports.useState({});
     const [isSubmitting, setIsSubmitting] = reactExports.useState(false);
@@ -62340,22 +64107,22 @@
         const isRequired = q.required === true || q.required === "true";
         if (!value) {
           if (isRequired) {
-            if (key === "email") newErrors[key] = "Email is required";else if (key === "fullName" || key === "name") newErrors[key] = "Name is required";else if (key === "phone" || key === "mobileno") newErrors[key] = "Phone number is required";else newErrors[key] = "".concat(label, " is required");
+            if (key === "email") newErrors[key] = t("emailRequired");else if (key === "fullName" || key === "name") newErrors[key] = t("nameRequired");else if (key === "phone" || key === "mobileno") newErrors[key] = t("phoneRequired");else newErrors[key] = "".concat(label, " ").concat(t("fieldRequiredSuffix"));
             isValid = false;
           }
         } else {
           if (key === "fullName" || key === "name") {
             if (value.length < 2) {
-              newErrors[key] = "Please enter a valid name";
+              newErrors[key] = t("nameInvalid");
               isValid = false;
             }
           }
           if (key === "email" && !/^[^\s@]+@[^\s@]+\.[^\s@]+$/.test(value)) {
-            newErrors[key] = "Please enter a valid email address";
+            newErrors[key] = t("emailInvalid");
             isValid = false;
           }
           if ((key === "phone" || key === "mobileno") && !/^[+]?[\d\s-]{8,15}$/.test(value)) {
-            newErrors[key] = "Please enter a valid phone number";
+            newErrors[key] = t("phoneInvalid");
             isValid = false;
           }
         }
@@ -62403,13 +64170,18 @@
             let type = "text";
             if (key === "email") type = "email";
             if (key === "phone" || key === "mobileno") type = "tel";
+            const keyLower = (key || "").toLowerCase();
+            const isName = keyLower === "fullname" || keyLower === "name" || keyLower === "username";
+            const isEmail = keyLower === "email";
+            const isPhone = keyLower === "phone" || keyLower === "mobileno";
+            const placeholder = isEmail ? t("onboardingEmailPlaceholder") : isName ? t("onboardingNamePlaceholder") : isPhone ? t("onboardingPhonePlaceholder") : label;
             const hasError = errors[key];
             const inputBase = "w-full h-12 rounded-lg text-[15px] px-4 outline-none border transition-colors focus:ring-0 ".concat(isDark ? "text-white placeholder:text-[#A2A9B2] focus:border-[#5A6069]" : "bg-white text-gray-900 placeholder:text-[#8C8C8C] focus:border-[#B0B0B0]");
             const inputError = hasError ? "!border-red-500 focus:!border-red-500" : "";
             return /*#__PURE__*/jsxRuntimeExports.jsxs("div", {
               className: "space-y-1",
               children: [/*#__PURE__*/jsxRuntimeExports.jsx("input", {
-                placeholder: label,
+                placeholder: placeholder,
                 type: type,
                 value: (_formData$key2 = formData[key]) !== null && _formData$key2 !== void 0 ? _formData$key2 : "",
                 onChange: e => handleChange(key, e.target.value),
@@ -62440,7 +64212,7 @@
             },
             children: isSubmitting ? /*#__PURE__*/jsxRuntimeExports.jsx(LoaderCircle, {
               className: "w-5 h-5 animate-spin"
-            }) : "Start Chat"
+            }) : t("startChat")
           })]
         })]
       })
@@ -62699,7 +64471,7 @@
     return "EMOJI";
   };
   const ChatWindow = _ref => {
-    var _defaultLanguage$toLo, _messages$some;
+    var _messages$some;
     let {
       isOpen,
       isMinimized,
@@ -62779,6 +64551,7 @@
     } = _ref;
     useGoogleFont(fontFamily);
     const messagesContainerRef = reactExports.useRef(null);
+    const t = reactExports.useMemo(() => createTranslator(defaultLanguage), [defaultLanguage]);
     const [showCsat, setShowCsat] = reactExports.useState(false);
     const [csatSubmitted, setCsatSubmitted] = reactExports.useState(() => {
       try {
@@ -62813,8 +64586,7 @@
       behavior: "smooth",
       delay: 0
     });
-    const defaultLanguageCode = defaultLanguage === null || defaultLanguage === void 0 || (_defaultLanguage$toLo = defaultLanguage.toLowerCase) === null || _defaultLanguage$toLo === void 0 ? void 0 : _defaultLanguage$toLo.call(defaultLanguage);
-    const isRtlLanguage = Boolean(defaultLanguageCode && defaultLanguageCode.startsWith("ar"));
+    const isRtlLanguage = isRtlLocale(defaultLanguage);
     const resolvedAgentBubbleColor = reactExports.useMemo(() => {
       if (isDark) {
         if (isDefaultColor(agentMessageBubbleColor, DEFAULT_AGENT_BUBBLE_COLOR)) {
@@ -62842,10 +64614,11 @@
       }
       return userMessageBoxColor || DEFAULT_USER_MESSAGE_COLOR;
     }, [isDark, primaryColor, userMessageBoxColor]);
-    const placeholder = isConversationResolved ? "Conversation resolved" : isRtlLanguage ? "اكتب رسالتك هنا..." : "Type your message...";
+    const placeholder = isConversationResolved ? t("conversationResolved") : t("typeYourMessage");
     const hasUserMessages = messages === null || messages === void 0 || (_messages$some = messages.some) === null || _messages$some === void 0 ? void 0 : _messages$some.call(messages, msg => msg.role === "user");
     const shouldShowQuickQuestions = !hasUserMessages && quickQuestions.length > 0 && quickQuestionsEnabled;
     const hasOnboardingQuestions = onboardingQuestions && onboardingQuestions.length > 0;
+    const isCsatEnabled = Boolean(csatEnabled);
     const shouldHideResolveForOnboarding = onboardingEnabled && hasOnboardingQuestions && !onboardingCompleted;
     const handleCsatRating = async (rating, format) => {
       setCsatSubmitted(true); // optimistic UI
@@ -62883,6 +64656,7 @@
 
     // Handle Resolve feedback submission
     const handleResolveSubmission = reactExports.useCallback(async () => {
+      if (!isCsatEnabled) return;
       if (isSubmittingResolve || isConversationResolved) return;
       if (resolveRating === 0) return;
       setIsSubmittingResolve(true);
@@ -62932,10 +64706,14 @@
       } finally {
         setIsSubmittingResolve(false);
       }
-    }, [isSubmittingResolve, isConversationResolved, resolveRating, resolveFeedbackText, conversationId, organizationId, conciergeId, apiBaseUrl, csatFormat, onResetConversation]);
+    }, [isCsatEnabled, isSubmittingResolve, isConversationResolved, resolveRating, resolveFeedbackText, conversationId, organizationId, conciergeId, apiBaseUrl, csatFormat, onResetConversation]);
 
     // Handle X button: first click shows form, second click closes
     const handleCloseClick = reactExports.useCallback(() => {
+      if (!isCsatEnabled) {
+        onClose === null || onClose === void 0 || onClose();
+        return;
+      }
       if (showResolveForm) {
         setShowResolveForm(false);
         onClose === null || onClose === void 0 || onClose();
@@ -62944,7 +64722,14 @@
       } else {
         onClose === null || onClose === void 0 || onClose();
       }
-    }, [showResolveForm, isConversationResolved, onClose]);
+    }, [isCsatEnabled, showResolveForm, isConversationResolved, onClose]);
+    reactExports.useEffect(() => {
+      if (isCsatEnabled) return;
+      if (showResolveForm) setShowResolveForm(false);
+      if (isConversationResolved) setIsConversationResolved(false);
+      if (resolveRating !== 0) setResolveRating(0);
+      if (resolveFeedbackText) setResolveFeedbackText("");
+    }, [isCsatEnabled, showResolveForm, isConversationResolved, resolveRating, resolveFeedbackText]);
     const latestPromptSuggestions = reactExports.useMemo(() => {
       if (!messages || !Array.isArray(messages)) return [];
       for (let i = messages.length - 1; i >= 0; i -= 1) {
@@ -63065,7 +64850,7 @@
           style: {
             fontFamily: fontFamily || "Inter"
           },
-          children: csatPrompt || "Please rate our support to help us improve."
+          children: csatPrompt || t("feedbackPrompt")
         }), renderRatingInput(), /*#__PURE__*/jsxRuntimeExports.jsx("textarea", {
           value: resolveFeedbackText,
           onChange: e => {
@@ -63074,7 +64859,7 @@
             }
           },
           maxLength: 1000,
-          placeholder: "Tell us more about your experience...",
+          placeholder: t("feedbackPlaceholder"),
           rows: 4,
           disabled: isSubmittingResolve,
           className: cn("w-full rounded-xl border px-4 py-3 text-sm resize-none outline-none transition-colors mb-5", isDark ? "bg-gray-700 border-gray-600 text-gray-100 placeholder-gray-400" : "bg-gray-50 border-gray-200 text-gray-900 placeholder-gray-400"),
@@ -63090,10 +64875,10 @@
             style: {
               fontFamily: fontFamily || "Inter"
             },
-            children: isSubmittingResolve ? "Submitting..." : "Submit Feedback"
+            children: isSubmittingResolve ? t("submitting") : t("submitFeedback")
           }), resolveRating === 0 && !isSubmittingResolve && /*#__PURE__*/jsxRuntimeExports.jsx("div", {
             className: "absolute -top-8 left-1/2 -translate-x-1/2 whitespace-nowrap px-2 py-1 rounded-md text-xs bg-gray-800 text-white opacity-0 group-hover:opacity-100 transition-opacity pointer-events-none",
-            children: "Please select a rating first"
+            children: t("selectRatingFirst")
           })]
         })]
       })
@@ -63120,7 +64905,8 @@
         headerTextBold: headerTextBold,
         headerTextItalic: headerTextItalic,
         onRefreshChat: onRefreshChat,
-        onCopyChat: onCopyChat
+        onCopyChat: onCopyChat,
+        defaultLanguage: defaultLanguage
       }), !isMinimized && /*#__PURE__*/jsxRuntimeExports.jsxs(jsxRuntimeExports.Fragment, {
         children: [/*#__PURE__*/jsxRuntimeExports.jsx("div", {
           ref: messagesContainerRef,
@@ -63132,7 +64918,8 @@
             onSubmit: onOnboardingFormSubmit,
             primaryColor: primaryColor,
             isRtl: isRtlLanguage,
-            isDark: isDark
+            isDark: isDark,
+            defaultLanguage: defaultLanguage
           }) : /*#__PURE__*/jsxRuntimeExports.jsxs(jsxRuntimeExports.Fragment, {
             children: [/*#__PURE__*/jsxRuntimeExports.jsx(MessageList, {
               messages: messages,
@@ -63182,7 +64969,7 @@
               className: "",
               children: /*#__PURE__*/jsxRuntimeExports.jsx(CSATWidget, {
                 format: normalizeCsatFormat(csatFormat),
-                prompt: csatPrompt || "How was your experience?",
+                prompt: csatPrompt || t("howWasYourExperience"),
                 onRating: handleCsatRating,
                 disabled: false,
                 isDark: isDark,
@@ -63209,7 +64996,7 @@
           userMessageBubbleFontSize: userMessageBubbleFontSize,
           fontSize: fontSize,
           isRtl: isRtlLanguage,
-          csatVisible: showCsat && csatEnabled && !csatSubmitted || showResolveForm || isConversationResolved,
+          csatVisible: showCsat && csatEnabled && !csatSubmitted || isCsatEnabled && (showResolveForm || isConversationResolved),
           enableVoiceInteraction: enableVoiceInteraction,
           isVoiceSessionActive: isVoiceSessionActive,
           voiceStatus: voiceStatus,
@@ -63222,6 +65009,7 @@
           disclaimerLinkUrl: disclaimerLinkUrl,
           disclaimerLinkLabel: disclaimerLinkLabel,
           showPoweredBy: showPoweredBy,
+          defaultLanguage: defaultLanguage,
           onboardingQuestions: onboardingQuestions,
           onboardingActive: onboardingActive,
           onboardingCompleted: onboardingCompleted,
@@ -63230,8 +65018,11 @@
           userTextColor: userTextColor,
           promptSuggestions: showResolveForm || isConversationResolved || autoPromptEnabled === false || isLoading ? [] : stablePromptSuggestions,
           onPromptSuggestionClick: onPromptSuggestionClick !== null && onPromptSuggestionClick !== void 0 ? onPromptSuggestionClick : text => onDirectSend === null || onDirectSend === void 0 ? void 0 : onDirectSend(text),
-          showResolveButton: hasUserMessages && !isConversationResolved && !showResolveForm && !showCsat && !shouldHideResolveForOnboarding,
-          onResolve: () => setShowResolveForm(true)
+          showResolveButton: isCsatEnabled && hasUserMessages && !isConversationResolved && !showResolveForm && !showCsat && !shouldHideResolveForOnboarding,
+          onResolve: () => {
+            if (!isCsatEnabled) return;
+            setShowResolveForm(true);
+          }
         })]
       })]
     });
@@ -63243,8 +65034,10 @@
       isDark,
       primaryColor,
       onToggle,
-      textColor
+      textColor,
+      defaultLanguage = "en"
     } = _ref;
+    const t = reactExports.useMemo(() => createTranslator(defaultLanguage), [defaultLanguage]);
     return /*#__PURE__*/jsxRuntimeExports.jsxs("button", {
       onClick: onToggle,
       className: "group relative w-16 h-16 rounded-full shadow-2xl transition-all duration-300 flex items-center justify-center text-white overflow-hidden ".concat(isOpen ? "rotate-0 scale-100" : "hover:scale-110"),
@@ -63253,7 +65046,7 @@
         boxShadow: isOpen ? "0 10px 30px rgba(0,0,0,0.3)" : "0 10px 30px ".concat(primaryColor, "40"),
         border: "none"
       },
-      "aria-label": isOpen ? "Close chat" : "Open chat",
+      "aria-label": isOpen ? t("closeChat") : t("openChat"),
       children: [/*#__PURE__*/jsxRuntimeExports.jsx("div", {
         className: "absolute inset-0 rounded-full bg-white/20 scale-0 group-hover:scale-100 transition-transform duration-500"
       }), /*#__PURE__*/jsxRuntimeExports.jsx("div", {
@@ -63350,7 +65143,7 @@
 
     // Map API response to widget props (use props as overrides if provided)
     const widgetConfig = reactExports.useMemo(() => {
-      var _ref2, _ref3, _ref4, _ref5, _agentConfig$chatbotA, _agentConfig$chatbotA2, _ref6, _ref7, _ref8, _ref9, _ref0, _ref1, _ref10, _ref11, _ref12, _ref13, _ref14, _ref15, _ref16, _ref17, _ref18, _agentConfig$voiceGen, _ref19, _ref20, _ref21, _ref22, _ref23, _ref24, _ref25, _agentConfig$inactivi, _agentConfig$inactivi2, _ref26, _ref27, _ref28, _ref29, _ref30, _ref31, _ref32, _ref33, _ref34, _ref35, _ref36, _ref37, _agentConfig$csatEnab, _agentConfig$csatForm, _agentConfig$csatProm, _agentConfig$csatTrig, _agentConfig$csatIdle, _agentConfig$csatFoll, _agentConfig$csatFoll2, _agentConfig$autoProm, _agentConfig$allowFee;
+      var _ref2, _ref3, _ref4, _ref5, _agentConfig$chatbotA, _agentConfig$chatbotA2, _ref6, _ref7, _ref8, _ref9, _ref0, _ref1, _ref10, _ref11, _ref12, _ref13, _ref14, _ref15, _ref16, _ref17, _ref18, _ref19, _ref20, _ref21, _ref22, _ref23, _ref24, _ref25, _agentConfig$inactivi, _agentConfig$inactivi2, _ref26, _ref27, _ref28, _ref29, _ref30, _ref31, _ref32, _ref33, _ref34, _ref35, _ref36, _ref37, _agentConfig$csatEnab, _agentConfig$csatForm, _agentConfig$csatProm, _agentConfig$csatTrig, _agentConfig$csatIdle, _agentConfig$csatFoll, _agentConfig$csatFoll2, _agentConfig$autoProm, _agentConfig$allowFee;
       if (!agentConfig) {
         return null;
       }
@@ -63378,7 +65171,6 @@
         headerTextBold: (_ref16 = headerTextBold !== null && headerTextBold !== void 0 ? headerTextBold : agentConfig.headerTextBold) !== null && _ref16 !== void 0 ? _ref16 : false,
         headerTextItalic: (_ref17 = headerTextItalic !== null && headerTextItalic !== void 0 ? headerTextItalic : agentConfig.headerTextItalic) !== null && _ref17 !== void 0 ? _ref17 : false,
         enableVoiceInteraction: (_ref18 = enableVoiceInteraction !== null && enableVoiceInteraction !== void 0 ? enableVoiceInteraction : agentConfig.enableVoiceInteraction) !== null && _ref18 !== void 0 ? _ref18 : false,
-        voiceGender: (_agentConfig$voiceGen = agentConfig.voiceGender) !== null && _agentConfig$voiceGen !== void 0 ? _agentConfig$voiceGen : 'male',
         disclaimerEnabled: (_ref19 = disclaimerEnabled !== null && disclaimerEnabled !== void 0 ? disclaimerEnabled : agentConfig.disclaimerEnabled) !== null && _ref19 !== void 0 ? _ref19 : false,
         disclaimerText: disclaimerText !== null && disclaimerText !== void 0 ? disclaimerText : agentConfig.disclaimerText,
         disclaimerPosition: (_ref20 = disclaimerPosition !== null && disclaimerPosition !== void 0 ? disclaimerPosition : agentConfig.disclaimerPosition) !== null && _ref20 !== void 0 ? _ref20 : "top",
@@ -63480,7 +65272,6 @@
       openDelay,
       darkMode: widgetConfig.darkMode,
       enableVoiceInteraction: widgetConfig.enableVoiceInteraction,
-      voiceGender: widgetConfig.voiceGender,
       onboardingQuestions: widgetConfig.onboardingQuestions,
       onboardingEnabled: widgetConfig.onboardingEnabled,
       collectionPrompt: widgetConfig.collectionPrompt,
@@ -63640,7 +65431,8 @@
           isDark: isDark,
           primaryColor: widgetConfig.primaryColor,
           onToggle: toggleChat,
-          textColor: widgetConfig.textColor
+          textColor: widgetConfig.textColor,
+          defaultLanguage: widgetConfig.defaultLanguage || locale
         })]
       })
     });