@escalated-dev/escalated 0.5.0 → 0.6.0

package/src/locales/en.json

@@ -0,0 +1,442 @@
+{
+  "nav": {
+    "admin": "Admin",
+    "admin_badge": "ADMIN",
+    "agent_panel": "Agent Panel",
+    "back_to_app": "Back to App",
+    "my_tickets": "My Tickets",
+    "dashboard": "Dashboard",
+    "tickets": "Tickets",
+    "reports": "Reports",
+    "departments": "Departments",
+    "sla_policies": "SLA Policies",
+    "escalation_rules": "Escalation Rules",
+    "tags": "Tags",
+    "canned_responses": "Canned Responses",
+    "macros": "Macros",
+    "api_tokens": "API Tokens",
+    "plugins": "Plugins",
+    "settings": "Settings"
+  },
+  "status": {
+    "open": "Open",
+    "in_progress": "In Progress",
+    "waiting_on_customer": "Waiting on Customer",
+    "waiting_on_agent": "Waiting on Agent",
+    "escalated": "Escalated",
+    "resolved": "Resolved",
+    "closed": "Closed",
+    "reopened": "Reopened"
+  },
+  "priority": {
+    "low": "Low",
+    "medium": "Medium",
+    "high": "High",
+    "urgent": "Urgent",
+    "critical": "Critical"
+  },
+  "activity": {
+    "status_changed": "changed status",
+    "assigned": "assigned ticket",
+    "unassigned": "unassigned ticket",
+    "priority_changed": "changed priority",
+    "tag_added": "added tag",
+    "tag_removed": "removed tag",
+    "escalated": "escalated ticket",
+    "sla_breached": "SLA breached",
+    "replied": "replied",
+    "note_added": "added note",
+    "department_changed": "changed department",
+    "reopened": "reopened ticket",
+    "resolved": "resolved ticket",
+    "closed": "closed ticket",
+    "system": "System",
+    "no_activity": "No activity yet.",
+    "to": "to",
+    "assigned_to": "assigned to"
+  },
+  "ticket": {
+    "reference": "Reference",
+    "subject": "Subject",
+    "requester": "Requester",
+    "status": "Status",
+    "priority": "Priority",
+    "assignee": "Assignee",
+    "last_reply": "Last Reply",
+    "unknown": "Unknown",
+    "unassigned": "Unassigned",
+    "no_tickets": "No tickets found.",
+    "details": "Details",
+    "department": "Department",
+    "created": "Created",
+    "activity": "Activity",
+    "conversation": "Conversation",
+    "by": "by",
+    "assign_to_me": "Assign to Me",
+    "close_ticket": "Close Ticket",
+    "reopen": "Reopen",
+    "all_tickets": "All Tickets",
+    "ticket_queue": "Ticket Queue",
+    "my_tickets": "My Tickets",
+    "new_ticket": "New Ticket",
+    "create_ticket": "Create Ticket",
+    "submit_ticket": "Submit Ticket",
+    "no_replies": "No replies yet.",
+    "ticket_closed_no_replies": "This ticket is closed. No further replies can be added."
+  },
+  "bulk": {
+    "tickets_selected": ":count ticket(s) selected",
+    "status_placeholder": "Status...",
+    "priority_placeholder": "Priority...",
+    "assign_placeholder": "Assign to...",
+    "department_placeholder": "Department...",
+    "delete": "Delete",
+    "deselect_all": "Deselect All"
+  },
+  "filter": {
+    "search_tickets": "Search tickets...",
+    "all_statuses": "All Statuses",
+    "all_priorities": "All Priorities",
+    "all_agents": "All Agents",
+    "all_departments": "All Departments",
+    "following": "Following"
+  },
+  "quick_filter": {
+    "my_tickets": "My Tickets",
+    "unassigned": "Unassigned",
+    "urgent_plus": "Urgent+",
+    "sla_breaching": "SLA Breaching",
+    "following": "Following"
+  },
+  "reply": {
+    "reply": "Reply",
+    "internal_note": "Internal Note",
+    "note_visibility": "This note is only visible to agents.",
+    "placeholder": "Type your reply...",
+    "canned_responses": "Canned responses...",
+    "add_note": "Add Note",
+    "send_reply": "Send Reply",
+    "pinned": "Pinned",
+    "unpin": "Unpin",
+    "pin": "Pin",
+    "write_internal_note": "Write an internal note..."
+  },
+  "rating": {
+    "customer_rating": "Customer Rating",
+    "how_was_experience": "How was your experience?",
+    "terrible": "Terrible",
+    "poor": "Poor",
+    "okay": "Okay",
+    "good": "Good",
+    "excellent": "Excellent",
+    "feedback_placeholder": "Any additional feedback? (optional)",
+    "thank_you": "Thank you for your feedback!",
+    "submit_rating": "Submit Rating",
+    "customer_satisfaction": "Customer Satisfaction"
+  },
+  "keyboard": {
+    "title": "Keyboard Shortcuts",
+    "list_view": "List View",
+    "detail_view": "Detail View",
+    "global": "Global",
+    "move_down": "Move down",
+    "move_up": "Move up",
+    "toggle_select": "Toggle select",
+    "open_ticket": "Open ticket",
+    "reply": "Reply",
+    "internal_note": "Internal note",
+    "change_status": "Change status",
+    "change_priority": "Change priority",
+    "follow_unfollow": "Follow/unfollow",
+    "show_help": "Show this help",
+    "esc_to_close": "Press Esc to close"
+  },
+  "sla": {
+    "overdue": "Overdue",
+    "breached": "SLA Breached",
+    "first_response": "First Response",
+    "resolution": "Resolution"
+  },
+  "follow": {
+    "following": "Following",
+    "follow": "Follow"
+  },
+  "file": {
+    "drop_or_browse": "Drop files here or :link",
+    "browse": "browse"
+  },
+  "macro": {
+    "apply_macro": "Apply Macro",
+    "macros": "Macros",
+    "no_macros": "No macros available"
+  },
+  "form": {
+    "name": "Name",
+    "description": "Description",
+    "slug": "Slug",
+    "auto_generated": "Auto-generated if empty",
+    "active": "Active",
+    "update": "Update",
+    "create": "Create",
+    "save": "Save",
+    "cancel": "Cancel",
+    "edit": "Edit",
+    "delete": "Delete",
+    "actions": "Actions",
+    "order": "Order",
+    "value": "Value",
+    "yes": "Yes",
+    "no": "No",
+    "confirm": "Confirm",
+    "none": "None",
+    "general": "General",
+    "shared": "Shared",
+    "private": "Private",
+    "color": "Color",
+    "title": "Title",
+    "copy": "Copy",
+    "dismiss": "Dismiss",
+    "saved": "Saved.",
+    "saving": "Saving...",
+    "creating": "Creating...",
+    "submitting": "Submitting...",
+    "sending": "Sending...",
+    "uploading": "Uploading...",
+    "copied": "Copied!",
+    "subject": "Subject",
+    "priority": "Priority",
+    "department": "Department",
+    "attachments": "Attachments"
+  },
+  "presence": {
+    "also_viewing": "Also viewing: :names"
+  },
+  "pinned_notes": {
+    "title": "Pinned Notes",
+    "unpin": "Unpin"
+  },
+  "admin": {
+    "settings": {
+      "title": "Settings",
+      "general": "General",
+      "guest_tickets": "Guest Tickets",
+      "guest_tickets_desc": "Allow visitors to submit tickets without signing in",
+      "allow_customer_close": "Allow Customer Close",
+      "allow_customer_close_desc": "Let customers close their own tickets",
+      "auto_close": "Auto-close resolved tickets after",
+      "auto_close_desc": "Days after resolution before auto-closing (0 to disable)",
+      "days": "days",
+      "limits": "Limits",
+      "max_attachments": "Max attachments per reply",
+      "max_attachment_size": "Max attachment size",
+      "tickets": "Tickets",
+      "reference_prefix": "Reference Prefix",
+      "reference_prefix_desc": "Prefix for ticket references (e.g. ESC produces ESC-00001)",
+      "inbound_email": "Inbound Email",
+      "inbound_email_desc": "Allow creating and replying to tickets via email",
+      "email_provider": "Email Provider",
+      "email_provider_desc": "How inbound emails are received",
+      "support_email": "Support Email Address",
+      "support_email_desc": "The email address customers will send emails to (e.g. support@example.com)",
+      "signing_key": "Signing Key",
+      "webhook_url": "Webhook URL",
+      "mailgun_webhook_desc": "Configure this URL in your Mailgun dashboard",
+      "inbound_token": "Inbound Token",
+      "postmark_webhook_desc": "Configure this URL in your Postmark server settings",
+      "region": "Region",
+      "topic_arn": "Topic ARN",
+      "ses_webhook_desc": "Configure this URL as your SNS subscription endpoint",
+      "host": "Host",
+      "port": "Port",
+      "encryption": "Encryption",
+      "username": "Username",
+      "password": "Password",
+      "mailbox": "Mailbox",
+      "save_settings": "Save Settings"
+    },
+    "reports": {
+      "title": "Reports",
+      "last_days": "Last :count days",
+      "total_tickets": "Total Tickets",
+      "resolved": "Resolved",
+      "avg_first_response": "Avg First Response",
+      "sla_breaches": "SLA Breaches",
+      "by_status": "By Status",
+      "by_priority": "By Priority",
+      "no_data": "No ticket data for this period",
+      "no_ratings": "No ratings for this period",
+      "ratings_count": "(:count ratings)"
+    },
+    "departments": {
+      "title": "Departments",
+      "add": "Add Department",
+      "edit_title": "Edit Department",
+      "new_title": "New Department",
+      "tickets": "Tickets",
+      "agents": "Agents",
+      "no_departments": "No departments yet",
+      "no_departments_desc": "Create your first department to organize tickets",
+      "confirm_delete": "Delete this department?"
+    },
+    "sla_policies": {
+      "title": "SLA Policies",
+      "add": "Add Policy",
+      "edit_title": "Edit SLA Policy",
+      "new_title": "New SLA Policy",
+      "default": "Default",
+      "business_hours": "Business Hours",
+      "business_hours_only": "Business hours only",
+      "default_policy": "Default policy",
+      "first_response_hours": "First Response Hours (by priority)",
+      "resolution_hours": "Resolution Hours (by priority)",
+      "no_policies": "No SLA policies yet",
+      "no_policies_desc": "Define response and resolution time targets",
+      "confirm_delete": "Delete this SLA policy?"
+    },
+    "escalation_rules": {
+      "title": "Escalation Rules",
+      "add": "Add Rule",
+      "edit_title": "Edit Escalation Rule",
+      "new_title": "New Escalation Rule",
+      "trigger": "Trigger",
+      "trigger_type": "Trigger Type",
+      "time_based": "Time Based",
+      "sla_breach": "SLA Breach",
+      "priority_based": "Priority Based",
+      "conditions": "Conditions",
+      "add_short": "+ Add",
+      "status": "Status",
+      "priority": "Priority",
+      "assignment": "Assignment",
+      "age_hours": "Age (hours)",
+      "no_response_hours": "No Response (hours)",
+      "sla_breached": "SLA Breached",
+      "escalate": "Escalate",
+      "change_priority": "Change Priority",
+      "assign_to": "Assign To",
+      "change_department": "Change Department",
+      "no_rules": "No escalation rules yet",
+      "no_rules_desc": "Set up automatic escalation for overdue tickets",
+      "confirm_delete": "Delete this escalation rule?"
+    },
+    "canned_responses": {
+      "title": "Canned Responses",
+      "add": "Add Response",
+      "title_placeholder": "Title",
+      "body_placeholder": "Response body...",
+      "category_placeholder": "Category (optional)",
+      "no_responses": "No canned responses yet",
+      "no_responses_desc": "Create reusable templates for common replies",
+      "confirm_delete": "Delete this canned response?"
+    },
+    "tags": {
+      "title": "Tags",
+      "add": "Add Tag",
+      "no_tags": "No tags yet",
+      "no_tags_desc": "Create tags to categorize and filter tickets",
+      "confirm_delete": "Delete this tag?"
+    },
+    "macros": {
+      "title": "Macros",
+      "subtitle": "Macros automate repetitive actions on tickets.",
+      "create_macro": "Create Macro",
+      "update_macro": "Update Macro",
+      "shared_label": "Shared with all agents",
+      "add_action": "+ Add Action",
+      "no_actions": "No actions yet. Add actions to define what this macro does.",
+      "set_status": "Set Status",
+      "set_priority": "Set Priority",
+      "assign_to": "Assign To",
+      "add_tags": "Add Tags",
+      "move_to_department": "Move to Department",
+      "send_reply": "Send Reply",
+      "add_internal_note": "Add Internal Note",
+      "select_status": "Select status...",
+      "select_priority": "Select priority...",
+      "agent_placeholder": "Agent ID or email",
+      "tags_placeholder": "Comma-separated tag names",
+      "department_placeholder": "Department ID or name",
+      "reply_placeholder": "Reply message...",
+      "note_placeholder": "Note content...",
+      "no_macros": "No macros yet",
+      "no_macros_desc": "Create macros to automate repetitive ticket actions",
+      "creator": "Creator",
+      "confirm_delete": "Delete this macro? This cannot be undone."
+    },
+    "api_tokens": {
+      "title": "API Tokens",
+      "subtitle": "Manage API tokens for desktop apps and external integrations.",
+      "create_token": "Create Token",
+      "api_disabled": "The REST API is currently disabled. Set ESCALATED_API_ENABLED=true in your .env to enable it.",
+      "token_created": "Token created! Copy it now — it won't be shown again.",
+      "new_token": "New API Token",
+      "token_name": "Token Name",
+      "token_name_placeholder": "e.g. Desktop App - Work Laptop",
+      "user": "User",
+      "select_user": "Select user...",
+      "abilities": "Abilities",
+      "expires_in": "Expires In (days)",
+      "no_expiration": "Leave empty for no expiration",
+      "last_used": "Last Used",
+      "expires": "Expires",
+      "never": "Never",
+      "expired": "Expired",
+      "revoke": "Revoke",
+      "no_tokens": "No API tokens created yet.",
+      "confirm_revoke": "Are you sure you want to revoke this token? This cannot be undone."
+    },
+    "plugins": {
+      "title": "Plugins",
+      "upload": "Upload Plugin",
+      "plugin_zip": "Plugin ZIP File",
+      "installed": "Installed Plugins",
+      "no_plugins": "No plugins installed",
+      "no_plugins_alt": "No plugins installed yet.",
+      "no_plugins_desc": "Upload a plugin ZIP to extend Escalated with custom functionality.",
+      "active": "Active",
+      "inactive": "Inactive",
+      "installed_date": "Installed :date",
+      "menu_items": ":count menu item(s)",
+      "widgets": ":count widget(s)",
+      "page_components": ":count page component(s)",
+      "confirm_delete": "Are you sure you want to delete this plugin? This cannot be undone."
+    }
+  },
+  "agent": {
+    "dashboard": "Agent Dashboard",
+    "open_tickets": "Open Tickets",
+    "my_assigned": "My Assigned",
+    "unassigned": "Unassigned",
+    "sla_breached": "SLA Breached",
+    "resolved_today": "Resolved Today",
+    "needs_attention": "Needs Attention",
+    "sla_breaching": "SLA Breaching",
+    "unassigned_urgent": "Unassigned Urgent",
+    "recent_tickets": "Recent Tickets",
+    "no_recent_tickets": "No recent tickets",
+    "my_performance": "My Performance",
+    "resolved_this_week": "Resolved This Week"
+  },
+  "guest": {
+    "submit_title": "Submit a Ticket",
+    "submit_heading": "Submit a Support Ticket",
+    "submit_desc": "No account needed. We'll give you a link to track your ticket.",
+    "sign_in_link": "Already have an account? Sign in",
+    "your_name": "Your Name",
+    "email_address": "Email Address",
+    "bookmark_title": "Bookmark this page",
+    "bookmark_desc": "This is your private link to view and reply to this ticket.",
+    "copy_link": "Copy Link",
+    "write_reply": "Write your reply..."
+  },
+  "customer": {
+    "replies": "Replies",
+    "reply": "Reply"
+  },
+  "common": {
+    "change_status": "Change Status...",
+    "change_priority": "Change Priority...",
+    "kb": "KB",
+    "upload": "Upload"
+  }
+}