@escalated-dev/escalated 0.3.5 → 0.4.0

package/src/components/TicketSidebar.vue

@@ -1,77 +1,99 @@
-<script setup>
-import { inject, computed } from 'vue';
-import StatusBadge from './StatusBadge.vue';
-import PriorityBadge from './PriorityBadge.vue';
-import SlaTimer from './SlaTimer.vue';
-import AssigneeSelect from './AssigneeSelect.vue';
-import TagSelect from './TagSelect.vue';
-import ActivityTimeline from './ActivityTimeline.vue';
-
-defineProps({
-    ticket: { type: Object, required: true },
-    agents: { type: Array, default: () => [] },
-    tags: { type: Array, default: () => [] },
-    activities: { type: Array, default: () => [] },
-    editable: { type: Boolean, default: false },
-});
-
-const emit = defineEmits(['assign', 'tags', 'priority', 'department', 'status']);
-const escDark = inject('esc-dark', computed(() => false));
-
-const cardClass = computed(() => escDark.value
-    ? 'rounded-xl border border-white/[0.06] bg-neutral-900/60 p-4'
-    : 'rounded-lg border border-gray-200 bg-white p-4'
-);
-</script>
-
-<template>
-    <aside class="space-y-4">
-        <div :class="cardClass">
-            <h3 :class="['mb-3 text-sm font-semibold', escDark ? 'text-white' : 'text-gray-900']">Details</h3>
-            <dl class="space-y-2 text-sm">
-                <div class="flex justify-between">
-                    <dt :class="escDark ? 'text-neutral-500' : 'text-gray-500'">Status</dt>
-                    <dd><StatusBadge :status="ticket.status" /></dd>
-                </div>
-                <div class="flex justify-between">
-                    <dt :class="escDark ? 'text-neutral-500' : 'text-gray-500'">Priority</dt>
-                    <dd><PriorityBadge :priority="ticket.priority" /></dd>
-                </div>
-                <div class="flex justify-between">
-                    <dt :class="escDark ? 'text-neutral-500' : 'text-gray-500'">Reference</dt>
-                    <dd :class="['font-mono text-xs', escDark ? 'text-white' : '']">{{ ticket.reference }}</dd>
-                </div>
-                <div v-if="ticket.department" class="flex justify-between">
-                    <dt :class="escDark ? 'text-neutral-500' : 'text-gray-500'">Department</dt>
-                    <dd :class="escDark ? 'text-neutral-300' : ''">{{ ticket.department.name }}</dd>
-                </div>
-                <div class="flex justify-between">
-                    <dt :class="escDark ? 'text-neutral-500' : 'text-gray-500'">Created</dt>
-                    <dd :class="escDark ? 'text-neutral-300' : ''">{{ new Date(ticket.created_at).toLocaleDateString() }}</dd>
-                </div>
-            </dl>
-        </div>
-
-        <div v-if="ticket.first_response_due_at || ticket.resolution_due_at" class="space-y-2">
-            <SlaTimer v-if="ticket.first_response_due_at" :due-at="ticket.first_response_due_at"
-                      :breached="ticket.sla_first_response_breached" label="First Response" />
-            <SlaTimer v-if="ticket.resolution_due_at" :due-at="ticket.resolution_due_at"
-                      :breached="ticket.sla_resolution_breached" label="Resolution" />
-        </div>
-
-        <div v-if="editable && agents.length" :class="cardClass">
-            <AssigneeSelect :agents="agents" :model-value="ticket.assigned_to"
-                            @update:model-value="emit('assign', $event)" />
-        </div>
-
-        <div v-if="editable && tags.length" :class="cardClass">
-            <TagSelect :tags="tags" :model-value="(ticket.tags || []).map(t => t.id)"
-                       @update:model-value="emit('tags', $event)" />
-        </div>
-
-        <div v-if="activities.length" :class="cardClass">
-            <h3 :class="['mb-3 text-sm font-semibold', escDark ? 'text-white' : 'text-gray-900']">Activity</h3>
-            <ActivityTimeline :activities="activities" />
-        </div>
-    </aside>
-</template>
+<script setup>
+import { inject, computed } from 'vue';
+import StatusBadge from './StatusBadge.vue';
+import PriorityBadge from './PriorityBadge.vue';
+import SlaTimer from './SlaTimer.vue';
+import AssigneeSelect from './AssigneeSelect.vue';
+import TagSelect from './TagSelect.vue';
+import ActivityTimeline from './ActivityTimeline.vue';
+
+defineProps({
+    ticket: { type: Object, required: true },
+    agents: { type: Array, default: () => [] },
+    tags: { type: Array, default: () => [] },
+    activities: { type: Array, default: () => [] },
+    editable: { type: Boolean, default: false },
+});
+
+const emit = defineEmits(['assign', 'tags', 'priority', 'department', 'status']);
+const escDark = inject('esc-dark', computed(() => false));
+
+const cardClass = computed(() => escDark.value
+    ? 'rounded-xl border border-white/[0.06] bg-neutral-900/60 p-4'
+    : 'rounded-lg border border-gray-200 bg-white p-4'
+);
+
+function renderStars(rating) {
+    return Array.from({ length: 5 }, (_, i) => i < rating ? 'filled' : 'empty');
+}
+</script>
+
+<template>
+    <aside class="space-y-4">
+        <div :class="cardClass">
+            <h3 :class="['mb-3 text-sm font-semibold', escDark ? 'text-white' : 'text-gray-900']">Details</h3>
+            <dl class="space-y-2 text-sm">
+                <div class="flex justify-between">
+                    <dt :class="escDark ? 'text-neutral-500' : 'text-gray-500'">Status</dt>
+                    <dd><StatusBadge :status="ticket.status" /></dd>
+                </div>
+                <div class="flex justify-between">
+                    <dt :class="escDark ? 'text-neutral-500' : 'text-gray-500'">Priority</dt>
+                    <dd><PriorityBadge :priority="ticket.priority" /></dd>
+                </div>
+                <div class="flex justify-between">
+                    <dt :class="escDark ? 'text-neutral-500' : 'text-gray-500'">Reference</dt>
+                    <dd :class="['font-mono text-xs', escDark ? 'text-white' : '']">{{ ticket.reference }}</dd>
+                </div>
+                <div v-if="ticket.department" class="flex justify-between">
+                    <dt :class="escDark ? 'text-neutral-500' : 'text-gray-500'">Department</dt>
+                    <dd :class="escDark ? 'text-neutral-300' : ''">{{ ticket.department.name }}</dd>
+                </div>
+                <div class="flex justify-between">
+                    <dt :class="escDark ? 'text-neutral-500' : 'text-gray-500'">Created</dt>
+                    <dd :class="escDark ? 'text-neutral-300' : ''">{{ new Date(ticket.created_at).toLocaleDateString() }}</dd>
+                </div>
+            </dl>
+        </div>
+
+        <!-- Satisfaction Rating (read-only) -->
+        <div v-if="ticket.satisfaction_rating" :class="cardClass">
+            <h3 :class="['mb-3 text-sm font-semibold', escDark ? 'text-white' : 'text-gray-900']">Customer Satisfaction</h3>
+            <div class="flex items-center gap-1">
+                <svg v-for="(star, i) in renderStars(ticket.satisfaction_rating.rating)" :key="i"
+                     class="h-5 w-5" :class="star === 'filled' ? 'text-amber-400' : (escDark ? 'text-neutral-700' : 'text-gray-300')"
+                     fill="currentColor" viewBox="0 0 20 20">
+                    <path d="M9.049 2.927c.3-.921 1.603-.921 1.902 0l1.07 3.292a1 1 0 00.95.69h3.462c.969 0 1.371 1.24.588 1.81l-2.8 2.034a1 1 0 00-.364 1.118l1.07 3.292c.3.921-.755 1.688-1.54 1.118l-2.8-2.034a1 1 0 00-1.175 0l-2.8 2.034c-.784.57-1.838-.197-1.539-1.118l1.07-3.292a1 1 0 00-.364-1.118L2.98 8.72c-.783-.57-.38-1.81.588-1.81h3.461a1 1 0 00.951-.69l1.07-3.292z" />
+                </svg>
+                <span :class="['ml-2 text-sm font-medium', escDark ? 'text-neutral-300' : 'text-gray-700']">
+                    {{ ticket.satisfaction_rating.rating }}/5
+                </span>
+            </div>
+            <p v-if="ticket.satisfaction_rating.comment" :class="['mt-2 text-xs italic', escDark ? 'text-neutral-500' : 'text-gray-500']">
+                "{{ ticket.satisfaction_rating.comment }}"
+            </p>
+        </div>
+
+        <div v-if="ticket.first_response_due_at || ticket.resolution_due_at" class="space-y-2">
+            <SlaTimer v-if="ticket.first_response_due_at" :due-at="ticket.first_response_due_at"
+                      :breached="ticket.sla_first_response_breached" label="First Response" />
+            <SlaTimer v-if="ticket.resolution_due_at" :due-at="ticket.resolution_due_at"
+                      :breached="ticket.sla_resolution_breached" label="Resolution" />
+        </div>
+
+        <div v-if="editable && agents.length" :class="cardClass">
+            <AssigneeSelect :agents="agents" :model-value="ticket.assigned_to"
+                            @update:model-value="emit('assign', $event)" />
+        </div>
+
+        <div v-if="editable && tags.length" :class="cardClass">
+            <TagSelect :tags="tags" :model-value="(ticket.tags || []).map(t => t.id)"
+                       @update:model-value="emit('tags', $event)" />
+        </div>
+
+        <div v-if="activities.length" :class="cardClass">
+            <h3 :class="['mb-3 text-sm font-semibold', escDark ? 'text-white' : 'text-gray-900']">Activity</h3>
+            <ActivityTimeline :activities="activities" />
+        </div>
+    </aside>
+</template>

package/src/composables/useKeyboardShortcuts.js

@@ -0,0 +1,46 @@
+import { onMounted, onUnmounted, unref } from 'vue';
+
+/**
+ * Composable for registering keyboard shortcuts.
+ *
+ * @param {Object} shortcuts - Map of key to handler function, e.g. { 'r': () => {}, 'n': () => {} }
+ * @param {Object} options - Optional configuration
+ * @param {import('vue').Ref<boolean>} options.enabled - Ref controlling whether shortcuts are active (default: true)
+ */
+export function useKeyboardShortcuts(shortcuts, options = {}) {
+    const ignoredTags = new Set(['INPUT', 'TEXTAREA', 'SELECT']);
+
+    function handleKeydown(event) {
+        // Check if shortcuts are enabled
+        if (options.enabled !== undefined && !unref(options.enabled)) {
+            return;
+        }
+
+        // Skip when focus is inside form elements or contenteditable
+        const target = event.target;
+        if (target && (ignoredTags.has(target.tagName) || target.isContentEditable)) {
+            return;
+        }
+
+        // Skip if modifier keys are held (allow shift for ? and similar)
+        if (event.ctrlKey || event.metaKey || event.altKey) {
+            return;
+        }
+
+        const key = event.key;
+        const handler = shortcuts[key];
+
+        if (handler && typeof handler === 'function') {
+            event.preventDefault();
+            handler(event);
+        }
+    }
+
+    onMounted(() => {
+        document.addEventListener('keydown', handleKeydown);
+    });
+
+    onUnmounted(() => {
+        document.removeEventListener('keydown', handleKeydown);
+    });
+}

package/src/index.js

@@ -5,11 +5,19 @@ export { EscalatedPlugin } from './plugin'
 export { default as ActivityTimeline } from './components/ActivityTimeline.vue'
 export { default as AssigneeSelect } from './components/AssigneeSelect.vue'
 export { default as AttachmentList } from './components/AttachmentList.vue'
+export { default as BulkActionBar } from './components/BulkActionBar.vue'
 export { default as EscalatedLayout } from './components/EscalatedLayout.vue'
 export { default as FileDropzone } from './components/FileDropzone.vue'
+export { default as FollowButton } from './components/FollowButton.vue'
+export { default as KeyboardShortcutHelp } from './components/KeyboardShortcutHelp.vue'
+export { default as MacroDropdown } from './components/MacroDropdown.vue'
+export { default as PinnedNotes } from './components/PinnedNotes.vue'
+export { default as PresenceIndicator } from './components/PresenceIndicator.vue'
 export { default as PriorityBadge } from './components/PriorityBadge.vue'
+export { default as QuickFilters } from './components/QuickFilters.vue'
 export { default as ReplyComposer } from './components/ReplyComposer.vue'
 export { default as ReplyThread } from './components/ReplyThread.vue'
+export { default as SatisfactionRating } from './components/SatisfactionRating.vue'
 export { default as SlaTimer } from './components/SlaTimer.vue'
 export { default as StatsCard } from './components/StatsCard.vue'
 export { default as StatusBadge } from './components/StatusBadge.vue'
@@ -17,3 +25,6 @@ export { default as TagSelect } from './components/TagSelect.vue'
 export { default as TicketFilters } from './components/TicketFilters.vue'
 export { default as TicketList } from './components/TicketList.vue'
 export { default as TicketSidebar } from './components/TicketSidebar.vue'
+
+// Composables
+export { useKeyboardShortcuts } from './composables/useKeyboardShortcuts'

package/src/pages/Admin/Macros/Index.vue

@@ -0,0 +1,287 @@
+<script setup>
+import EscalatedLayout from '../../../components/EscalatedLayout.vue';
+import { useForm, router } from '@inertiajs/vue3';
+import { ref, computed } from 'vue';
+
+defineProps({ macros: Array });
+
+const showForm = ref(false);
+const editingMacro = ref(null);
+
+const form = useForm({
+    name: '',
+    description: '',
+    is_shared: false,
+    actions: [],
+});
+
+const actionTypes = [
+    { value: 'status', label: 'Set Status' },
+    { value: 'priority', label: 'Set Priority' },
+    { value: 'assign', label: 'Assign To' },
+    { value: 'tags', label: 'Add Tags' },
+    { value: 'department', label: 'Move to Department' },
+    { value: 'reply', label: 'Send Reply' },
+    { value: 'note', label: 'Add Internal Note' },
+];
+
+const statusOptions = ['open', 'in_progress', 'waiting_on_customer', 'resolved', 'closed'];
+const priorityOptions = ['low', 'medium', 'high', 'urgent', 'critical'];
+
+function addAction() {
+    form.actions.push({ type: 'status', value: '', order: form.actions.length });
+}
+
+function removeAction(index) {
+    form.actions.splice(index, 1);
+    form.actions.forEach((a, i) => { a.order = i; });
+}
+
+function moveAction(index, direction) {
+    const newIndex = index + direction;
+    if (newIndex < 0 || newIndex >= form.actions.length) return;
+    const temp = form.actions[index];
+    form.actions[index] = form.actions[newIndex];
+    form.actions[newIndex] = temp;
+    form.actions.forEach((a, i) => { a.order = i; });
+}
+
+function create() {
+    form.post(route('escalated.admin.macros.store'), {
+        onSuccess: () => { form.reset(); showForm.value = false; },
+    });
+}
+
+function startEdit(macro) {
+    editingMacro.value = macro.id;
+    form.name = macro.name;
+    form.description = macro.description || '';
+    form.is_shared = macro.is_shared || false;
+    form.actions = (macro.actions || []).map((a, i) => ({
+        type: a.type,
+        value: a.value || '',
+        order: a.order ?? i,
+    }));
+    showForm.value = true;
+}
+
+function update() {
+    form.put(route('escalated.admin.macros.update', editingMacro.value), {
+        onSuccess: () => { editingMacro.value = null; form.reset(); showForm.value = false; },
+    });
+}
+
+function destroy(id) {
+    if (confirm('Delete this macro? This cannot be undone.')) {
+        router.delete(route('escalated.admin.macros.destroy', id));
+    }
+}
+
+function cancelEdit() {
+    editingMacro.value = null;
+    form.reset();
+    showForm.value = false;
+}
+
+function handleSubmit() {
+    if (editingMacro.value) {
+        update();
+    } else {
+        create();
+    }
+}
+
+const inputClass = 'w-full rounded-lg border border-white/10 bg-neutral-950 px-3 py-2 text-sm text-neutral-200 placeholder-neutral-600 focus:border-white/20 focus:outline-none focus:ring-1 focus:ring-white/10';
+const selectClass = 'rounded-lg border border-white/10 bg-neutral-950 px-3 py-2 text-sm text-neutral-200 focus:border-white/20 focus:outline-none focus:ring-1 focus:ring-white/10';
+</script>
+
+<template>
+    <EscalatedLayout title="Macros">
+        <!-- Top bar -->
+        <div class="mb-4 flex items-center justify-between">
+            <p class="text-sm text-neutral-500">
+                Macros automate repetitive actions on tickets.
+            </p>
+            <button @click="showForm ? cancelEdit() : (showForm = true)"
+                    :class="showForm
+                        ? 'rounded-lg border border-white/10 bg-white/[0.03] px-4 py-2 text-sm font-medium text-neutral-300 transition-colors hover:bg-white/[0.06]'
+                        : 'rounded-lg bg-gradient-to-r from-cyan-500 to-violet-500 px-4 py-2 text-sm font-medium text-white shadow-lg shadow-black/20 transition-all hover:from-cyan-400 hover:to-violet-400'">
+                {{ showForm ? 'Cancel' : 'Create Macro' }}
+            </button>
+        </div>
+
+        <!-- Create/Edit form -->
+        <form v-if="showForm" @submit.prevent="handleSubmit" class="mb-6 space-y-4 rounded-xl border border-white/[0.06] bg-neutral-900/60 p-5">
+            <div class="grid grid-cols-2 gap-4">
+                <div>
+                    <label class="mb-1 block text-sm font-medium text-neutral-300">Name</label>
+                    <input v-model="form.name" type="text" required placeholder="e.g., Close & Thank"
+                           :class="inputClass" />
+                </div>
+                <div>
+                    <label class="mb-1 block text-sm font-medium text-neutral-300">Description</label>
+                    <input v-model="form.description" type="text" placeholder="Optional description"
+                           :class="inputClass" />
+                </div>
+            </div>
+
+            <div class="flex items-center gap-3">
+                <label class="flex items-center gap-2">
+                    <input v-model="form.is_shared" type="checkbox"
+                           class="rounded border-white/20 bg-neutral-900 text-cyan-500 focus:ring-white/10" />
+                    <span class="text-sm text-neutral-300">Shared with all agents</span>
+                </label>
+            </div>
+
+            <!-- Action builder -->
+            <div>
+                <div class="mb-2 flex items-center justify-between">
+                    <label class="text-sm font-medium text-neutral-300">Actions</label>
+                    <button type="button" @click="addAction"
+                            class="rounded-lg border border-white/10 bg-white/[0.03] px-3 py-1.5 text-xs font-medium text-neutral-400 transition-colors hover:bg-white/[0.06] hover:text-neutral-200">
+                        + Add Action
+                    </button>
+                </div>
+
+                <div v-if="!form.actions.length" class="rounded-lg border border-dashed border-white/10 px-4 py-6 text-center">
+                    <p class="text-sm text-neutral-600">No actions yet. Add actions to define what this macro does.</p>
+                </div>
+
+                <div v-else class="space-y-2">
+                    <div v-for="(action, index) in form.actions" :key="index"
+                         class="flex items-center gap-2 rounded-lg border border-white/[0.06] bg-white/[0.02] p-3">
+                        <!-- Order controls -->
+                        <div class="flex flex-col gap-0.5">
+                            <button type="button" @click="moveAction(index, -1)"
+                                    :disabled="index === 0"
+                                    class="rounded p-0.5 text-neutral-600 transition-colors hover:bg-white/[0.06] hover:text-neutral-400 disabled:opacity-30">
+                                <svg class="h-3.5 w-3.5" fill="none" stroke="currentColor" stroke-width="2" viewBox="0 0 24 24">
+                                    <path stroke-linecap="round" stroke-linejoin="round" d="M4.5 15.75l7.5-7.5 7.5 7.5" />
+                                </svg>
+                            </button>
+                            <button type="button" @click="moveAction(index, 1)"
+                                    :disabled="index === form.actions.length - 1"
+                                    class="rounded p-0.5 text-neutral-600 transition-colors hover:bg-white/[0.06] hover:text-neutral-400 disabled:opacity-30">
+                                <svg class="h-3.5 w-3.5" fill="none" stroke="currentColor" stroke-width="2" viewBox="0 0 24 24">
+                                    <path stroke-linecap="round" stroke-linejoin="round" d="M19.5 8.25l-7.5 7.5-7.5-7.5" />
+                                </svg>
+                            </button>
+                        </div>
+
+                        <!-- Action number -->
+                        <span class="flex h-6 w-6 shrink-0 items-center justify-center rounded-md bg-white/[0.06] text-xs font-semibold text-neutral-500">
+                            {{ index + 1 }}
+                        </span>
+
+                        <!-- Type dropdown -->
+                        <select v-model="action.type" :class="selectClass">
+                            <option v-for="at in actionTypes" :key="at.value" :value="at.value">{{ at.label }}</option>
+                        </select>
+
+                        <!-- Value input (context-dependent) -->
+                        <select v-if="action.type === 'status'" v-model="action.value" :class="[selectClass, 'flex-1']">
+                            <option value="">Select status...</option>
+                            <option v-for="s in statusOptions" :key="s" :value="s">{{ s.replace(/_/g, ' ') }}</option>
+                        </select>
+
+                        <select v-else-if="action.type === 'priority'" v-model="action.value" :class="[selectClass, 'flex-1']">
+                            <option value="">Select priority...</option>
+                            <option v-for="p in priorityOptions" :key="p" :value="p">{{ p }}</option>
+                        </select>
+
+                        <input v-else-if="action.type === 'assign'" v-model="action.value" type="text"
+                               placeholder="Agent ID or email"
+                               :class="[inputClass, 'flex-1']" />
+
+                        <input v-else-if="action.type === 'tags'" v-model="action.value" type="text"
+                               placeholder="Comma-separated tag names"
+                               :class="[inputClass, 'flex-1']" />
+
+                        <input v-else-if="action.type === 'department'" v-model="action.value" type="text"
+                               placeholder="Department ID or name"
+                               :class="[inputClass, 'flex-1']" />
+
+                        <textarea v-else-if="action.type === 'reply' || action.type === 'note'"
+                                  v-model="action.value" rows="2"
+                                  :placeholder="action.type === 'reply' ? 'Reply message...' : 'Note content...'"
+                                  :class="[inputClass, 'flex-1']">
+                        </textarea>
+
+                        <input v-else v-model="action.value" type="text" placeholder="Value"
+                               :class="[inputClass, 'flex-1']" />
+
+                        <!-- Remove -->
+                        <button type="button" @click="removeAction(index)"
+                                class="shrink-0 rounded-lg p-1.5 text-neutral-600 transition-colors hover:bg-rose-500/10 hover:text-rose-400">
+                            <svg class="h-4 w-4" fill="none" stroke="currentColor" stroke-width="1.5" viewBox="0 0 24 24">
+                                <path stroke-linecap="round" stroke-linejoin="round" d="M6 18L18 6M6 6l12 12" />
+                            </svg>
+                        </button>
+                    </div>
+                </div>
+            </div>
+
+            <!-- Submit -->
+            <div class="flex justify-end">
+                <button type="submit" :disabled="form.processing"
+                        class="rounded-lg bg-gradient-to-r from-cyan-500 to-violet-500 px-5 py-2 text-sm font-medium text-white shadow-lg shadow-black/20 transition-all hover:from-cyan-400 hover:to-violet-400 disabled:opacity-50">
+                    {{ editingMacro ? 'Update Macro' : 'Create Macro' }}
+                </button>
+            </div>
+        </form>
+
+        <!-- Macros table -->
+        <div class="overflow-hidden rounded-xl border border-white/[0.06] bg-neutral-900/60">
+            <table class="min-w-full divide-y divide-white/[0.06]">
+                <thead>
+                    <tr class="bg-white/[0.02]">
+                        <th class="px-4 py-3 text-left text-[11px] font-semibold uppercase tracking-wider text-neutral-500">Name</th>
+                        <th class="px-4 py-3 text-left text-[11px] font-semibold uppercase tracking-wider text-neutral-500">Description</th>
+                        <th class="px-4 py-3 text-center text-[11px] font-semibold uppercase tracking-wider text-neutral-500">Actions</th>
+                        <th class="px-4 py-3 text-center text-[11px] font-semibold uppercase tracking-wider text-neutral-500">Shared</th>
+                        <th class="px-4 py-3 text-left text-[11px] font-semibold uppercase tracking-wider text-neutral-500">Creator</th>
+                        <th class="px-4 py-3 text-right text-[11px] font-semibold uppercase tracking-wider text-neutral-500"></th>
+                    </tr>
+                </thead>
+                <tbody class="divide-y divide-white/[0.04]">
+                    <tr v-if="!macros?.length">
+                        <td colspan="6" class="px-4 py-12 text-center">
+                            <svg class="mx-auto mb-3 h-8 w-8 text-neutral-700" fill="none" stroke="currentColor" stroke-width="1.5" viewBox="0 0 24 24">
+                                <path stroke-linecap="round" stroke-linejoin="round" d="M3.75 13.5l10.5-11.25L12 10.5h8.25L9.75 21.75 12 13.5H3.75z" />
+                            </svg>
+                            <p class="text-sm text-neutral-500">No macros yet</p>
+                            <p class="mt-1 text-xs text-neutral-600">Create macros to automate repetitive ticket actions</p>
+                        </td>
+                    </tr>
+                    <tr v-for="macro in macros" :key="macro.id" class="transition-colors hover:bg-white/[0.03]">
+                        <td class="px-4 py-3">
+                            <span class="text-sm font-medium text-neutral-200">{{ macro.name }}</span>
+                        </td>
+                        <td class="px-4 py-3">
+                            <span class="text-sm text-neutral-400">{{ macro.description || '--' }}</span>
+                        </td>
+                        <td class="px-4 py-3 text-center">
+                            <span class="inline-flex items-center rounded-full bg-white/[0.06] px-2 py-0.5 text-xs font-medium text-neutral-400 ring-1 ring-white/[0.06]">
+                                {{ macro.actions?.length || 0 }}
+                            </span>
+                        </td>
+                        <td class="px-4 py-3 text-center">
+                            <span v-if="macro.is_shared"
+                                  class="inline-flex items-center rounded-full bg-cyan-500/10 px-2 py-0.5 text-xs font-medium text-cyan-400 ring-1 ring-cyan-500/20">
+                                Shared
+                            </span>
+                            <span v-else class="text-xs text-neutral-600">Private</span>
+                        </td>
+                        <td class="px-4 py-3 text-sm text-neutral-400">
+                            {{ macro.creator?.name || macro.user?.name || '--' }}
+                        </td>
+                        <td class="px-4 py-3 text-right text-sm">
+                            <button @click="startEdit(macro)" class="text-neutral-300 hover:text-white">Edit</button>
+                            <button @click="destroy(macro.id)" class="ml-3 text-rose-400 hover:text-rose-300">Delete</button>
+                        </td>
+                    </tr>
+                </tbody>
+            </table>
+        </div>
+    </EscalatedLayout>
+</template>