@escalated-dev/escalated 0.2.1 → 0.3.5

package/src/pages/Guest/Create.vue

@@ -0,0 +1,97 @@
+<script setup>
+import EscalatedLayout from '../../components/EscalatedLayout.vue';
+import FileDropzone from '../../components/FileDropzone.vue';
+import { useForm, Link } from '@inertiajs/vue3';
+
+const props = defineProps({
+    departments: Array,
+    priorities: Array,
+});
+
+const form = useForm({
+    guest_name: '',
+    guest_email: '',
+    subject: '',
+    description: '',
+    priority: 'medium',
+    department_id: '',
+    attachments: [],
+});
+
+function submit() {
+    form.post(route('escalated.guest.tickets.store'));
+}
+</script>
+
+<template>
+    <EscalatedLayout title="Submit a Ticket">
+        <div class="mx-auto max-w-2xl">
+            <div class="mb-6 text-center">
+                <h1 class="text-xl font-semibold text-gray-900">Submit a Support Ticket</h1>
+                <p class="mt-1 text-sm text-gray-500">No account needed. We'll give you a link to track your ticket.</p>
+                <Link :href="route('login')" class="mt-2 inline-block text-sm text-indigo-600 hover:text-indigo-700">
+                    Already have an account? Sign in
+                </Link>
+            </div>
+
+            <form @submit.prevent="submit" class="space-y-5 rounded-lg border border-gray-200 bg-white p-6">
+                <div class="grid grid-cols-2 gap-4">
+                    <div>
+                        <label class="block text-sm font-medium text-gray-700">Your Name</label>
+                        <input v-model="form.guest_name" type="text" required
+                               class="mt-1 w-full rounded-lg border-gray-300 shadow-sm focus:border-indigo-500 focus:ring-indigo-500" />
+                        <div v-if="form.errors.guest_name" class="mt-1 text-sm text-red-600">{{ form.errors.guest_name }}</div>
+                    </div>
+                    <div>
+                        <label class="block text-sm font-medium text-gray-700">Email Address</label>
+                        <input v-model="form.guest_email" type="email" required
+                               class="mt-1 w-full rounded-lg border-gray-300 shadow-sm focus:border-indigo-500 focus:ring-indigo-500" />
+                        <div v-if="form.errors.guest_email" class="mt-1 text-sm text-red-600">{{ form.errors.guest_email }}</div>
+                    </div>
+                </div>
+
+                <div>
+                    <label class="block text-sm font-medium text-gray-700">Subject</label>
+                    <input v-model="form.subject" type="text" required
+                           class="mt-1 w-full rounded-lg border-gray-300 shadow-sm focus:border-indigo-500 focus:ring-indigo-500" />
+                    <div v-if="form.errors.subject" class="mt-1 text-sm text-red-600">{{ form.errors.subject }}</div>
+                </div>
+
+                <div>
+                    <label class="block text-sm font-medium text-gray-700">Description</label>
+                    <textarea v-model="form.description" rows="6" required
+                              class="mt-1 w-full rounded-lg border-gray-300 shadow-sm focus:border-indigo-500 focus:ring-indigo-500"></textarea>
+                    <div v-if="form.errors.description" class="mt-1 text-sm text-red-600">{{ form.errors.description }}</div>
+                </div>
+
+                <div class="grid grid-cols-2 gap-4">
+                    <div>
+                        <label class="block text-sm font-medium text-gray-700">Priority</label>
+                        <select v-model="form.priority" class="mt-1 w-full rounded-lg border-gray-300 shadow-sm">
+                            <option v-for="p in priorities" :key="p" :value="p" class="capitalize">{{ p }}</option>
+                        </select>
+                    </div>
+                    <div>
+                        <label class="block text-sm font-medium text-gray-700">Department</label>
+                        <select v-model="form.department_id" class="mt-1 w-full rounded-lg border-gray-300 shadow-sm">
+                            <option value="">General</option>
+                            <option v-for="d in departments" :key="d.id" :value="d.id">{{ d.name }}</option>
+                        </select>
+                    </div>
+                </div>
+
+                <div>
+                    <label class="block text-sm font-medium text-gray-700 mb-1">Attachments</label>
+                    <FileDropzone v-model="form.attachments" />
+                </div>
+
+                <div class="flex justify-end">
+                    <button type="submit" :disabled="form.processing"
+                            class="rounded-lg bg-indigo-600 px-6 py-2 text-sm font-medium text-white hover:bg-indigo-700 disabled:opacity-50">
+                        {{ form.processing ? 'Submitting...' : 'Submit Ticket' }}
+                    </button>
+                </div>
+            </form>
+        </div>
+    </EscalatedLayout>
+</template>

package/src/pages/Guest/Show.vue

@@ -0,0 +1,86 @@
+<script setup>
+import EscalatedLayout from '../../components/EscalatedLayout.vue';
+import StatusBadge from '../../components/StatusBadge.vue';
+import PriorityBadge from '../../components/PriorityBadge.vue';
+import ReplyThread from '../../components/ReplyThread.vue';
+import AttachmentList from '../../components/AttachmentList.vue';
+import { useForm } from '@inertiajs/vue3';
+import { ref } from 'vue';
+
+const props = defineProps({ ticket: Object, token: String });
+
+const replyForm = useForm({ body: '', attachments: [] });
+const showCopied = ref(false);
+
+function submitReply() {
+    replyForm.post(route('escalated.guest.tickets.reply', props.token), {
+        onSuccess: () => replyForm.reset(),
+    });
+}
+
+function copyLink() {
+    navigator.clipboard.writeText(window.location.href);
+    showCopied.value = true;
+    setTimeout(() => showCopied.value = false, 2000);
+}
+</script>
+
+<template>
+    <EscalatedLayout :title="ticket.subject">
+        <div class="mx-auto max-w-3xl">
+            <!-- Bookmark notice -->
+            <div class="mb-4 rounded-lg border border-amber-200 bg-amber-50 px-4 py-3">
+                <div class="flex items-start gap-3">
+                    <svg class="mt-0.5 h-5 w-5 shrink-0 text-amber-500" fill="none" stroke="currentColor" stroke-width="1.5" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" d="M12 9v3.75m9-.75a9 9 0 11-18 0 9 9 0 0118 0zm-9 3.75h.008v.008H12v-.008z" /></svg>
+                    <div>
+                        <p class="text-sm font-medium text-amber-800">Bookmark this page</p>
+                        <p class="mt-0.5 text-xs text-amber-600">This is your private link to view and reply to this ticket.</p>
+                    </div>
+                    <button @click="copyLink"
+                            class="ml-auto shrink-0 rounded-md border border-amber-300 bg-white px-2.5 py-1 text-xs font-medium text-amber-700 hover:bg-amber-50">
+                        {{ showCopied ? 'Copied!' : 'Copy Link' }}
+                    </button>
+                </div>
+            </div>
+
+            <!-- Ticket header -->
+            <div class="mb-4 flex flex-wrap items-center gap-3">
+                <span class="font-mono text-sm text-gray-500">{{ ticket.reference }}</span>
+                <StatusBadge :status="ticket.status" />
+                <PriorityBadge :priority="ticket.priority" />
+                <span v-if="ticket.department" class="text-sm text-gray-500">{{ ticket.department.name }}</span>
+            </div>
+
+            <!-- Description -->
+            <div class="mb-6 rounded-lg border border-gray-200 bg-white p-4">
+                <p class="whitespace-pre-wrap text-sm text-gray-700">{{ ticket.description }}</p>
+                <AttachmentList v-if="ticket.attachments?.length" :attachments="ticket.attachments" class="mt-3" />
+            </div>
+
+            <!-- Replies -->
+            <div class="mb-6">
+                <h2 class="mb-4 text-lg font-semibold text-gray-900">Replies</h2>
+                <ReplyThread :replies="ticket.replies || []" />
+            </div>
+
+            <!-- Reply form -->
+            <div v-if="ticket.status !== 'closed'" class="rounded-lg border border-gray-200 bg-white p-4">
+                <h2 class="mb-4 text-lg font-semibold text-gray-900">Reply</h2>
+                <form @submit.prevent="submitReply">
+                    <textarea v-model="replyForm.body" rows="4" required placeholder="Write your reply..."
+                              class="w-full rounded-lg border-gray-300 shadow-sm focus:border-indigo-500 focus:ring-indigo-500"></textarea>
+                    <div v-if="replyForm.errors.body" class="mt-1 text-sm text-red-600">{{ replyForm.errors.body }}</div>
+                    <div class="mt-3 flex justify-end">
+                        <button type="submit" :disabled="replyForm.processing"
+                                class="rounded-lg bg-indigo-600 px-4 py-2 text-sm font-medium text-white hover:bg-indigo-700 disabled:opacity-50">
+                            {{ replyForm.processing ? 'Sending...' : 'Send Reply' }}
+                        </button>
+                    </div>
+                </form>
+            </div>
+            <div v-else class="rounded-lg border border-gray-200 bg-gray-50 px-4 py-6 text-center text-sm text-gray-500">
+                This ticket is closed. No further replies can be added.
+            </div>
+        </div>
+    </EscalatedLayout>
+</template>