@escalated-dev/escalated 0.11.10 → 0.12.1

package/README.md

@@ -359,6 +359,47 @@ npm install @escalated-dev/plugin-jira
 
 ## For Package Maintainers
 
+Verified guest access is enabled by backend capabilities. `Escalated/Guest/Create`
+accepts optional `verification_url` and `lookup_url` props. With these URLs, the
+form requests an email code before posting a ticket; a separate form verifies
+email to find existing tickets by tracking/ticket reference and renew private
+links. `Guest/Show` displays `ticket.guest_access_expires_at` when supplied.
+
+The built-in widget enables the same flow only when `/config` returns
+`guest_verification_required: true`. The backend must provide POST `/verification`
+with email and purpose (`ticket`, `chat`, `lookup`), returning `verification_id`;
+creation accepts `verification_id` and the eight-digit `verification_code`.
+POST `/lookup` returns `{ data: [{ reference, subject, guest_access_token,
+expires_at }] }`; subsequent widget status reads send the token as a Bearer
+header. Chat creation returns an opaque `id` and polling uses
+`/chat/{id}/messages`. Proofs and private results are cleared on destination or
+identity changes. Tokens remain in component memory. CSRF headers are sent only
+to the page's own origin.
+
+Backends that omit these capabilities retain their existing form contract. Hosts
+must ship these forms before requiring verification in their backend. This does
+not implement verification in the other backend packages or release the separate
+web-widget plugin.
+
+The widget can also be embedded on other sites, as a launcher or an on-page
+support form, with host parameters (department, prefill, metadata) and a
+JavaScript API. Backends opt in with an origin allow list, CORS and a CSRF
+exemption for those origins. See [Embedding the widget](docs/embedding-the-widget.md).
+
+Backends with account isolation can share `escalated.broadcasting.channel_prefix`
+through Inertia, for example `escalated.tenants.<opaque-account-namespace>`.
+Ticket, agent, chat and presence subscriptions use this prefix and rejoin when it
+changes. Omitting it preserves the existing `escalated` channels. Standalone
+`PresenceIndicator` consumers can pass its `channelPrefix` prop; `useRealtime`
+and `useChat` accept `channelPrefix` as a string, ref or getter. Raw
+`useRealtime().listen(channel, event, callback)` still treats the channel literally.
+
+The backend must authorize the current account and each private/presence join.
+Channel names alone are not authorization. Ticket presence should expose only
+agent identity/display names, with requester access limited to private ticket
+updates. Deploy a frontend version containing this support before enabling a
+backend's account-scoped channels.
+
 If you're building a new backend integration, this package is available on npm:
 
 ```bash
@@ -376,7 +417,68 @@ import { StatusBadge, SlaTimer } from '@escalated-dev/escalated'
 import CustomerIndex from '@escalated-dev/escalated/pages/Customer/Index.vue'
 ```
 
-Peer dependencies: `vue` ^3.3.0, `@inertiajs/vue3` ^1.0.0 || ^2.0.0
+Peer dependencies: `vue` ^3.3.0, `@inertiajs/vue3` ^1.0.0 || ^2.0.0 || ^3.0.0
+
+The API token and two-factor pages accept flash data from `page.props.flash`
+(legacy shared props) and `page.flash` (Inertia 3). Top-level values take
+precedence, including explicit `null` values that clear legacy data. Inertia 3
+backends should send one-time tokens, setup URIs, and recovery codes through
+top-level flash so they are excluded from the adapter's browser history state.
+Hosts must deploy a frontend release containing this support before changing
+their backend's flash protocol.
+
+## Contributing
+
+The development tools require Node **22.22.2+ on the 22.x line**, **24.15.0+
+on the 24.x line**, or **26+**. Use `nvm use` to select the version in `.nvmrc`.
+These requirements apply when working on this repository; the published Vue
+and Inertia peer dependencies are listed above.
+
+```bash
+npm ci
+npm test
+npm run lint
+npm run format:check
+npm run pages:check
+npm run build-storybook
+npm audit
+```
+
+Commit `package-lock.json` with dependency updates. CI installs that exact graph
+with `npm ci`, checks dependency engines and peer requirements, and runs the test
+suite on Node 22.22.2, 24.15.0, and 26. Storybook's production build and the full
+dependency audit also run before merging.
+
+The browser contract packs the current source, installs that tarball in isolated
+consumers with real Inertia 1, 2, and 3 adapters, audits each consumer, and tests
+token and two-factor flows on desktop and mobile Chromium. It uses a local HTTP
+server and synthetic credentials. The clipboard boundary is simulated so the
+test does not change your clipboard.
+
+```bash
+npx --no-install playwright install chromium
+npm run test:inertia
+# Or select a single adapter major:
+npm run test:inertia -- 3
+```
+
+Reports and screenshots are written to `test-results/inertia-flash/`. CI runs
+each adapter separately and uploads that evidence on success or failure.
+
+## Backend settings capabilities
+
+The `Escalated/Admin/Settings` page accepts optional `supported_settings` and
+`update_url` props. Pass an array of editable setting names to show and submit only
+those fields, and a URL accepting a flat POST payload. An empty array exposes no
+editable settings. Omitting these props preserves the full settings form and its
+Laravel named route. Backends must validate their own setting allowlist; hiding a
+control is not authorization.
+
+For example, a backend implementing only knowledge-base and branding preferences
+can expose `knowledge_base_enabled`, `knowledge_base_public`,
+`knowledge_base_feedback_enabled`, and `show_powered_by`. Supply typed values in
+the `settings` prop. Changing the settings/account props clears stale form values
+and pending requests, including previously entered credentials.
 
 ## Ecosystem
 

package/dist/widget/escalated-widget.js

@@ -0,0 +1,215 @@
+/*! @escalated-dev/escalated 0.12.1 widget | MIT */
+globalThis.__ESCALATED_WIDGET_CSS__=".guest-email-code[data-v-0e8356f7]{margin:12px 0;font-size:14px}.guest-email-code label[data-v-0e8356f7],.guest-email-code input[data-v-0e8356f7]{display:block}.guest-email-code input[data-v-0e8356f7]{box-sizing:border-box;color:#111827;background:#fff;border:1px solid #d1d5db;border-radius:8px;width:100%;margin-top:6px;padding:8px}.guest-email-code button[data-v-0e8356f7]{cursor:pointer;margin-top:8px;text-decoration:underline}\n";
+var EscalatedWidgetBundle=(function(e){Object.defineProperty(e,Symbol.toStringTag,{value:`Module`});function t(e){let t=Object.create(null);for(let n of e.split(`,`))t[n]=1;return e=>e in t}var n={},r=[],i=()=>{},a=()=>!1,o=e=>e.charCodeAt(0)===111&&e.charCodeAt(1)===110&&(e.charCodeAt(2)>122||e.charCodeAt(2)<97),s=e=>e.startsWith(`onUpdate:`),c=Object.assign,l=(e,t)=>{let n=e.indexOf(t);n>-1&&e.splice(n,1)},u=Object.prototype.hasOwnProperty,d=(e,t)=>u.call(e,t),f=Array.isArray,p=e=>S(e)===`[object Map]`,m=e=>S(e)===`[object Set]`,h=e=>S(e)===`[object Date]`,g=e=>typeof e==`function`,_=e=>typeof e==`string`,v=e=>typeof e==`symbol`,y=e=>typeof e==`object`&&!!e,b=e=>(y(e)||g(e))&&g(e.then)&&g(e.catch),x=Object.prototype.toString,S=e=>x.call(e),C=e=>S(e).slice(8,-1),w=e=>S(e)===`[object 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+    .esc-w-panel {
+        width: calc(100vw - 16px); height: calc(100vh - 80px);
+        max-height: calc(100vh - 80px); bottom: 8px !important;
+        right: 8px !important; left: 8px !important; border-radius: 10px;
+    }
+}
+.esc-w-header { padding: 16px 20px; color: #fff; flex-shrink: 0; }
+.esc-w-header h2 { font-size: 16px; font-weight: 600; margin-bottom: 2px; }
+.esc-w-header p { font-size: 13px; opacity: 0.9; }
+.esc-w-tabs { display: flex; border-bottom: 1px solid #e5e7eb; flex-shrink: 0; background: #f9fafb; }
+.esc-w-tab {
+    flex: 1; padding: 10px 8px; font-size: 12px; font-weight: 500;
+    text-align: center; border: none; background: none; cursor: pointer;
+    color: #6b7280; border-bottom: 2px solid transparent;
+    transition: color 0.15s, border-color 0.15s;
+}
+.esc-w-tab:hover { color: #374151; }
+.esc-w-tab.active { color: #1f2937; border-bottom-color: var(--esc-widget-color, #4F46E5); }
+.esc-w-body { flex: 1; overflow-y: auto; padding: 16px 20px; }
+.esc-w-input {
+    width: 100%; padding: 8px 12px; border: 1px solid #d1d5db;
+    border-radius: 8px; font-size: 13px; outline: none;
+    transition: border-color 0.15s; background: #fff; color: #1f2937;
+}
+.esc-w-input:focus { border-color: var(--esc-widget-color, #4F46E5); box-shadow: 0 0 0 2px rgba(79,70,229,0.1); }
+.esc-w-textarea {
+    width: 100%; padding: 8px 12px; border: 1px solid #d1d5db;
+    border-radius: 8px; font-size: 13px; outline: none;
+    resize: vertical; min-height: 80px; font-family: inherit;
+    transition: border-color 0.15s; background: #fff; color: #1f2937;
+}
+.esc-w-textarea:focus { border-color: var(--esc-widget-color, #4F46E5); box-shadow: 0 0 0 2px rgba(79,70,229,0.1); }
+.esc-w-select {
+    width: 100%; padding: 8px 12px; border: 1px solid #d1d5db;
+    border-radius: 8px; font-size: 13px; outline: none;
+    background: #fff; color: #1f2937; cursor: pointer;
+}
+.esc-w-select:focus { border-color: var(--esc-widget-color, #4F46E5); }
+.esc-w-label { display: block; font-size: 12px; font-weight: 500; color: #374151; margin-bottom: 4px; }
+.esc-w-field { margin-bottom: 12px; }
+.esc-w-btn {
+    width: 100%; padding: 10px 16px; border: none; border-radius: 8px;
+    font-size: 13px; font-weight: 600; color: #fff; cursor: pointer; transition: opacity 0.15s;
+}
+.esc-w-btn:hover { opacity: 0.9; }
+.esc-w-btn:disabled { opacity: 0.5; cursor: not-allowed; }
+.esc-w-article { padding: 10px 0; border-bottom: 1px solid #f3f4f6; cursor: pointer; }
+.esc-w-article:last-child { border-bottom: none; }
+.esc-w-article:hover { background: #f9fafb; margin: 0 -20px; padding: 10px 20px; }
+.esc-w-article h4 { font-size: 13px; font-weight: 600; color: #1f2937; margin-bottom: 2px; }
+.esc-w-article p { font-size: 12px; color: #6b7280; }
+.esc-w-back {
+    display: inline-flex; align-items: center; gap: 4px; font-size: 12px;
+    color: #6b7280; cursor: pointer; margin-bottom: 12px;
+    background: none; border: none; padding: 0;
+}
+.esc-w-back:hover { color: #374151; }
+.esc-w-article-detail h3 { font-size: 16px; font-weight: 600; margin-bottom: 12px; color: #1f2937; }
+.esc-w-article-detail .esc-w-article-body { font-size: 13px; line-height: 1.7; color: #374151; }
+.esc-w-article-detail .esc-w-article-body p { margin-bottom: 8px; }
+.esc-w-article-detail .esc-w-article-body a { color: var(--esc-widget-color, #4F46E5); }
+.esc-w-success { text-align: center; padding: 24px 0; }
+.esc-w-success svg { width: 48px; height: 48px; color: #10b981; margin: 0 auto 12px; }
+.esc-w-success h4 { font-size: 15px; font-weight: 600; margin-bottom: 4px; }
+.esc-w-success p { font-size: 13px; color: #6b7280; }
+.esc-w-success .esc-w-ref {
+    display: inline-block; margin-top: 8px; padding: 4px 12px;
+    background: #f0fdf4; border-radius: 6px; font-size: 14px; font-weight: 600; color: #059669;
+}
+.esc-w-status-card { padding: 16px; border-radius: 10px; border: 1px solid #e5e7eb; margin-bottom: 12px; }
+.esc-w-status-card h4 { font-size: 14px; font-weight: 600; margin-bottom: 4px; }
+.esc-w-status-badge {
+    display: inline-block; padding: 2px 8px; border-radius: 12px;
+    font-size: 11px; font-weight: 600; color: #fff;
+}
+.esc-w-reply { padding: 10px 0; border-bottom: 1px solid #f3f4f6; }
+.esc-w-reply:last-child { border-bottom: none; }
+.esc-w-reply-author { font-size: 12px; font-weight: 600; color: #374151; }
+.esc-w-reply-agent {
+    font-size: 10px; padding: 1px 6px; background: #eff6ff;
+    color: #3b82f6; border-radius: 4px; margin-left: 4px;
+}
+.esc-w-reply-time { font-size: 11px; color: #9ca3af; }
+.esc-w-reply-body { font-size: 13px; color: #374151; margin-top: 4px; line-height: 1.6; }
+.esc-w-error {
+    padding: 8px 12px; background: #fef2f2; border: 1px solid #fecaca;
+    border-radius: 8px; font-size: 12px; color: #dc2626; margin-bottom: 12px;
+}
+.esc-w-empty { text-align: center; padding: 24px 0; color: #9ca3af; font-size: 13px; }
+.esc-w-chat-avail {
+    display: flex; align-items: center; gap: 8px; padding: 10px 14px;
+    background: #f0fdf4; border-radius: 8px; font-size: 13px; color: #166534; margin-bottom: 16px;
+}
+.esc-w-chat-dot-green {
+    width: 8px; height: 8px; border-radius: 50%; background: #22c55e; flex-shrink: 0;
+}
+.esc-w-chat-header-bar {
+    display: flex; justify-content: space-between; align-items: center;
+    padding: 8px 0; margin-bottom: 8px; border-bottom: 1px solid #e5e7eb;
+}
+.esc-w-chat-agent-info { display: flex; align-items: center; gap: 8px; font-size: 13px; font-weight: 500; color: #1f2937; }
+.esc-w-chat-agent-avatar {
+    width: 28px; height: 28px; border-radius: 50%; background: var(--esc-widget-color, #4F46E5);
+    color: #fff; display: flex; align-items: center; justify-content: center; font-size: 10px; font-weight: 700;
+}
+.esc-w-chat-header-actions { display: flex; align-items: center; gap: 8px; }
+.esc-w-chat-conn-dot { width: 6px; height: 6px; border-radius: 50%; }
+.esc-w-chat-conn-connected { background: #22c55e; }
+.esc-w-chat-conn-reconnecting { background: #eab308; }
+.esc-w-chat-conn-disconnected { background: #ef4444; }
+.esc-w-chat-end-link { background: none; border: none; color: #6b7280; font-size: 12px; cursor: pointer; }
+.esc-w-chat-end-link:hover { color: #ef4444; }
+.esc-w-chat-messages {
+    flex: 1; overflow-y: auto; max-height: 280px; min-height: 120px;
+    padding: 8px 0; display: flex; flex-direction: column; gap: 6px;
+}
+.esc-w-chat-bubble-row { display: flex; align-items: flex-end; gap: 6px; }
+.esc-w-chat-bubble-row.esc-w-chat-agent { flex-direction: row-reverse; }
+.esc-w-chat-bubble-row.esc-w-chat-customer { flex-direction: row; }
+.esc-w-chat-avatar-sm {
+    width: 24px; height: 24px; border-radius: 50%; background: #e5e7eb;
+    display: flex; align-items: center; justify-content: center;
+    font-size: 9px; font-weight: 700; color: #6b7280; flex-shrink: 0;
+}
+.esc-w-chat-avatar-agent { background: var(--esc-widget-color, #4F46E5); color: #fff; }
+.esc-w-chat-bubble {
+    max-width: 75%; padding: 8px 12px; border-radius: 16px; font-size: 13px; line-height: 1.5; word-break: break-word;
+}
+.esc-w-chat-bubble-customer { background: #f3f4f6; color: #1f2937; border-bottom-left-radius: 4px; }
+.esc-w-chat-bubble-agent { color: #fff; border-bottom-right-radius: 4px; }
+.esc-w-chat-typing { display: flex; align-items: center; gap: 6px; font-size: 12px; color: #9ca3af; padding: 4px 0; }
+.esc-w-chat-typing-dots { display: inline-flex; gap: 3px; }
+.esc-w-chat-typing-dots span {
+    width: 5px; height: 5px; border-radius: 50%; background: #9ca3af;
+    animation: esc-chat-bounce 1.4s infinite both;
+}
+.esc-w-chat-typing-dots span:nth-child(2) { animation-delay: 0.16s; }
+.esc-w-chat-typing-dots span:nth-child(3) { animation-delay: 0.32s; }
+@keyframes esc-chat-bounce {
+    0%, 80%, 100% { transform: scale(0); }
+    40% { transform: scale(1); }
+}
+.esc-w-chat-input-bar {
+    display: flex; gap: 8px; padding-top: 8px; border-top: 1px solid #e5e7eb; margin-top: 8px;
+}
+.esc-w-chat-input {
+    flex: 1; padding: 8px 12px; border: 1px solid #d1d5db; border-radius: 20px;
+    font-size: 13px; outline: none; background: #fff; color: #1f2937;
+}
+.esc-w-chat-input:focus { border-color: var(--esc-widget-color, #4F46E5); }
+.esc-w-chat-send {
+    width: 36px; height: 36px; border-radius: 50%; border: none; color: #fff;
+    display: flex; align-items: center; justify-content: center; cursor: pointer;
+    transition: opacity 0.15s; flex-shrink: 0;
+}
+.esc-w-chat-send:disabled { opacity: 0.4; cursor: not-allowed; }
+.esc-w-chat-rating { display: flex; justify-content: center; gap: 4px; margin: 12px 0; }
+.esc-w-chat-star { background: none; border: none; cursor: pointer; color: #d1d5db; padding: 2px; transition: color 0.15s; }
+.esc-w-chat-star:hover, .esc-w-chat-star-active { color: #f59e0b; }
+.esc-w-chat-star svg { width: 28px; height: 28px; }
+.esc-w-spinner {
+    width: 20px; height: 20px; border: 2px solid #e5e7eb;
+    border-top-color: var(--esc-widget-color, #4F46E5);
+    border-radius: 50%; animation: esc-spin 0.6s linear infinite; margin: 24px auto;
+}
+@keyframes esc-spin { to { transform: rotate(360deg); } }
+.esc-w-panel.esc-w-inline {
+    position: relative; inset: auto; z-index: auto; width: 100%; max-width: none;
+    height: auto; min-height: 420px; max-height: none;
+    transform: none; opacity: 1; pointer-events: auto; transition: none;
+    box-shadow: 0 1px 3px rgba(0,0,0,0.08); border: 1px solid #e5e7eb;
+}
+.esc-w-panel.esc-w-inline .esc-w-body { overflow: visible; }
+.esc-w-panel.esc-w-inline .esc-w-chat-messages { max-height: 360px; }
+@media (max-width: 440px) {
+    .esc-w-panel.esc-w-inline {
+        width: 100%; height: auto; max-height: none; border-radius: 12px;
+        bottom: auto !important; right: auto !important; left: auto !important;
+    }
+}
+    `}return e.mountEscalatedWidget=nc,e})({});