@emseepea/feedback 0.2.0

package/dist/zendesk.js

@@ -0,0 +1,286 @@
+import { createHash, randomUUID } from "node:crypto";
+import { z } from "zod";
+import { beforeDeadline } from "./deadline.js";
+import { feedbackConversationSchema } from "./index.js";
+import { bearerHeaders, providerRequestInit, requestJson } from "./http.js";
+const ticketSchema = z.object({
+    id: z.number().int().positive(),
+    subject: z.string().nullable(),
+    description: z.string().nullable(),
+    status: z.string().min(1),
+    created_at: z.string(),
+    updated_at: z.string(),
+    tags: z.array(z.string()).default([]),
+});
+const commentSchema = z.object({
+    id: z.number().int().positive(),
+    body: z.string(),
+    public: z.boolean(),
+    created_at: z.string(),
+});
+const ticketResponseSchema = z.object({ ticket: ticketSchema });
+const commentsResponseSchema = z.object({ comments: z.array(commentSchema) });
+const searchResponseSchema = z.object({ results: z.array(ticketSchema) });
+const USER_MARKER = "[emseepea-feedback:user]";
+const RECEIPT_MARKER = "[emseepea-feedback:offered:";
+export function createZendeskFeedbackBackend(options) {
+    const fetcher = options.fetch ?? fetch;
+    const base = options.baseUrl ?? zendeskUrl(options.subdomain);
+    assertProviderUrl(base);
+    async function call(path, context, init = {}, expected = [200]) {
+        const token = typeof options.token === "function" ? await options.token() : options.token;
+        return beforeDeadline(requestJson(fetcher, new URL(path, base), providerRequestInit(context, {
+            ...init,
+            headers: { ...bearerHeaders(token), ...init.headers },
+        }), expected), context);
+    }
+    return {
+        async createThread({ subject, message }, context) {
+            const requesterId = await resolveRequesterId(options, context.scope);
+            const response = await call("api/v2/tickets.json", context, {
+                method: "POST",
+                body: JSON.stringify({
+                    ticket: {
+                        subject,
+                        ...(requesterId ? { requester_id: requesterId } : {}),
+                        comment: {
+                            body: `${USER_MARKER}\n${message}`,
+                            public: true,
+                            ...(requesterId ? { author_id: requesterId } : {}),
+                        },
+                        tags: [...(options.tags ?? []), zendeskScopeTag(context.scope)],
+                    },
+                }),
+            }, [201]);
+            const ticket = ticketResponseSchema.parse(response.value).ticket;
+            const conversation = await readConversation(call, ticket, context);
+            const initial = conversation.messages[0];
+            return {
+                conversation,
+                events: [
+                    event("feedback.thread.created", conversation.id, undefined, "user", ticket.created_at),
+                    event("feedback.message.added", conversation.id, initial.id, "user", initial.createdAt),
+                ],
+            };
+        },
+        async appendMessage({ threadId, message }, context) {
+            const id = ticketId(threadId);
+            await scopedTicket(call, id, context);
+            const requesterId = await resolveRequesterId(options, context.scope);
+            const correlation = randomUUID();
+            await call(`api/v2/tickets/${id}.json`, context, {
+                method: "PUT",
+                body: JSON.stringify({
+                    ticket: {
+                        comment: {
+                            body: `${USER_MARKER}:${correlation}\n${message}`,
+                            public: true,
+                            ...(requesterId ? { author_id: requesterId } : {}),
+                        },
+                    },
+                }),
+            });
+            const allComments = await ticketComments(call, id, context);
+            const comment = allComments.find(({ body }) => body.startsWith(`${USER_MARKER}:${correlation}\n`));
+            if (!comment)
+                throw new Error("Zendesk did not return the appended feedback message");
+            const visible = allComments.filter((item) => item.public);
+            const mapped = zendeskMessage(threadId, comment, visible.findIndex(({ id }) => id === comment.id) + 1);
+            return {
+                message: mapped,
+                events: [event("feedback.message.added", threadId, mapped.id, "user", mapped.createdAt)],
+            };
+        },
+        async listThreads({ cursor, limit }, context) {
+            const page = parsePage(cursor);
+            const query = encodeURIComponent(`type:ticket tags:${zendeskScopeTag(context.scope)}`);
+            const response = await call(`api/v2/search.json?query=${query}&per_page=${limit}&page=${page}`, context);
+            const tickets = searchResponseSchema.parse(response.value).results;
+            return {
+                page: {
+                    threads: tickets.map(zendeskThread),
+                    nextCursor: tickets.length === limit ? String(page + 1) : undefined,
+                },
+            };
+        },
+        async getThread({ threadId }, context) {
+            const id = ticketId(threadId);
+            const ticket = await scopedTicket(call, id, context);
+            const before = await ticketComments(call, id, context);
+            const existingReceipts = new Map();
+            for (const comment of before) {
+                const receipt = receiptDetails(comment);
+                if (receipt)
+                    existingReceipts.set(receipt.messageId, comment.created_at);
+            }
+            const conversation = mapConversation(ticket, before, existingReceipts);
+            feedbackConversationSchema.parse(conversation);
+            const newReceiptIds = new Set();
+            for (const comment of before) {
+                if (!comment.public || comment.body.startsWith(USER_MARKER) || existingReceipts.has(comment.id))
+                    continue;
+                try {
+                    await call(`api/v2/tickets/${id}.json`, context, {
+                        method: "PUT",
+                        body: JSON.stringify({
+                            ticket: {
+                                comment: {
+                                    body: `${RECEIPT_MARKER}${comment.id}] Offered to the MCP client.`,
+                                    public: false,
+                                },
+                            },
+                        }),
+                    });
+                    newReceiptIds.add(comment.id);
+                }
+                catch {
+                    // The validated support reply is still returned when its receipt fails.
+                }
+            }
+            let after = before;
+            if (newReceiptIds.size > 0) {
+                try {
+                    after = await ticketComments(call, id, context);
+                }
+                catch {
+                    return { conversation, events: [] };
+                }
+            }
+            const newlyOffered = new Map();
+            for (const comment of after) {
+                const receipt = receiptDetails(comment);
+                if (receipt && newReceiptIds.has(receipt.messageId)) {
+                    newlyOffered.set(receipt.messageId, comment.created_at);
+                }
+            }
+            const allReceipts = new Map([...existingReceipts, ...newlyOffered]);
+            const offeredConversation = mapConversation(ticket, before, allReceipts);
+            const events = [...newlyOffered].map(([messageId, offeredAt]) => event("feedback.message.offered-to-client", threadId, `zendesk-comment-${messageId}`, "team", offeredAt));
+            return { conversation: offeredConversation, events };
+        },
+    };
+}
+export function createZendeskFeedbackSubmissionBackend(options) {
+    const backend = createZendeskFeedbackBackend(options);
+    return {
+        async submit(command, context) {
+            const result = await backend.createThread({
+                subject: `Feedback: ${command.observation.replaceAll("_", " ")}`,
+                message: command.detail,
+            }, context);
+            return {
+                id: result.conversation.id,
+                recordedAt: result.conversation.createdAt,
+                events: result.events,
+            };
+        },
+    };
+}
+async function scopedTicket(call, id, context) {
+    const response = await call(`api/v2/tickets/${id}.json`, context);
+    const ticket = ticketResponseSchema.parse(response.value).ticket;
+    if (!ticket.tags.includes(zendeskScopeTag(context.scope)))
+        throw new Error("Feedback thread not found");
+    return ticket;
+}
+async function ticketComments(call, id, context) {
+    const response = await call(`api/v2/tickets/${id}/comments.json?sort_order=asc&per_page=100&page=1`, context);
+    const values = commentsResponseSchema.parse(response.value).comments;
+    if (values.length === 100) {
+        const overflow = await call(`api/v2/tickets/${id}/comments.json?sort_order=asc&per_page=1&page=101`, context);
+        if (commentsResponseSchema.parse(overflow.value).comments.length > 0) {
+            throw new Error("Zendesk feedback thread exceeded the 100-comment limit");
+        }
+    }
+    return values;
+}
+async function readConversation(call, ticket, context) {
+    const comments = await ticketComments(call, ticket.id, context);
+    return mapConversation(ticket, comments, new Map());
+}
+function mapConversation(ticket, comments, receipts) {
+    const threadId = `zendesk-ticket-${ticket.id}`;
+    const visible = comments.filter((item) => item.public);
+    return {
+        ...zendeskThread(ticket),
+        messages: visible.map((comment, index) => ({
+            ...zendeskMessage(threadId, comment, index + 1),
+            offeredToClientAt: receipts.get(comment.id),
+        })),
+    };
+}
+function zendeskThread(ticket) {
+    return {
+        id: `zendesk-ticket-${ticket.id}`,
+        subject: ticket.subject ?? "Feedback",
+        status: ticket.status,
+        createdAt: ticket.created_at,
+        updatedAt: ticket.updated_at,
+    };
+}
+function zendeskMessage(threadId, comment, sequence) {
+    const user = comment.body.startsWith(USER_MARKER);
+    return {
+        id: `zendesk-comment-${comment.id}`,
+        threadId,
+        sequence,
+        author: user ? "user" : "team",
+        kind: "comment",
+        body: stripMarker(comment.body),
+        createdAt: comment.created_at,
+    };
+}
+function receiptDetails(comment) {
+    if (comment.public)
+        return undefined;
+    const match = /^\[emseepea-feedback:offered:(\d+)\]/.exec(comment.body);
+    return match ? { messageId: Number.parseInt(match[1], 10) } : undefined;
+}
+function stripMarker(value) {
+    return value.replace(/^\[emseepea-feedback:user\](?::[^\n]+)?\n?/, "").trim();
+}
+function ticketId(threadId) {
+    const match = /^zendesk-ticket-(\d+)$/.exec(threadId);
+    if (!match)
+        throw new Error("Invalid Zendesk feedback thread identifier");
+    return Number.parseInt(match[1], 10);
+}
+function zendeskScopeTag(scope) {
+    return `emseepea_${createHash("sha256").update(scope).digest("hex").slice(0, 24)}`;
+}
+function zendeskUrl(subdomain) {
+    if (!subdomain || !/^[a-z0-9][a-z0-9-]{0,62}$/.test(subdomain)) {
+        throw new Error("A valid Zendesk subdomain is required");
+    }
+    return new URL(`https://${subdomain}.zendesk.com/`);
+}
+async function resolveRequesterId(options, scope) {
+    if (!options.requesterId)
+        return undefined;
+    return z.number().int().positive().parse(await options.requesterId(scope));
+}
+function assertProviderUrl(value) {
+    if (value.protocol !== "https:" || value.username || value.password || value.hash) {
+        throw new Error("Zendesk API URL must be HTTPS without credentials or a fragment");
+    }
+}
+function parsePage(cursor) {
+    if (cursor === undefined)
+        return 1;
+    const page = Number.parseInt(cursor, 10);
+    if (!Number.isSafeInteger(page) || page < 1 || String(page) !== cursor) {
+        throw new Error("Invalid Zendesk feedback cursor");
+    }
+    return page;
+}
+function event(type, threadId, messageId, author, occurredAt) {
+    return {
+        id: messageId ? `${type}:${messageId}` : `${type}:${threadId}:${occurredAt}`,
+        type,
+        occurredAt,
+        threadId,
+        messageId,
+        author,
+    };
+}
+//# sourceMappingURL=zendesk.js.map

package/dist/zendesk.js.map

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package/package.json

@@ -0,0 +1,71 @@
+{
+  "name": "@emseepea/feedback",
+  "version": "0.2.0",
+  "description": "Optional detailed feedback and support conversations for Em See Pea servers",
+  "license": "MIT",
+  "repository": {
+    "type": "git",
+    "url": "git+https://github.com/emseepea/emseepea.git",
+    "directory": "packages/feedback"
+  },
+  "homepage": "https://emseepea.github.io/emseepea/feedback/",
+  "bugs": "https://github.com/emseepea/emseepea/issues",
+  "publishConfig": {
+    "access": "public",
+    "provenance": true
+  },
+  "type": "module",
+  "exports": {
+    ".": {
+      "types": "./dist/index.d.ts",
+      "import": "./dist/index.js"
+    },
+    "./postgres": {
+      "types": "./dist/postgres.d.ts",
+      "import": "./dist/postgres.js"
+    },
+    "./firestore": {
+      "types": "./dist/firestore.d.ts",
+      "import": "./dist/firestore.js"
+    },
+    "./github": {
+      "types": "./dist/github.d.ts",
+      "import": "./dist/github.js"
+    },
+    "./zendesk": {
+      "types": "./dist/zendesk.d.ts",
+      "import": "./dist/zendesk.js"
+    },
+    "./webhooks": {
+      "types": "./dist/webhooks.d.ts",
+      "import": "./dist/webhooks.js"
+    },
+    "./testing-server": "./dist/testing-server.js"
+  },
+  "files": [
+    "dist",
+    "LICENSE",
+    "README.md"
+  ],
+  "scripts": {
+    "build": "tsc -p tsconfig.json && tsc -p tsconfig.type-tests.json",
+    "prepack": "npm run build",
+    "test": "npm run build && npm run test:built",
+    "test:built": "node --test test/*.test.mjs",
+    "test:postgres": "cd ../../examples/multi-instance-postgres-server && node test/with-postgres.mjs node --test ../../packages/feedback/test/postgres.integration.mjs",
+    "test:llm": "npm run build && npm run test:llm:built",
+    "test:llm:built": "emseepea-test eval",
+    "lint": "oxlint src test eval"
+  },
+  "dependencies": {
+    "@emseepea/server": "0.6.1",
+    "zod": "4.4.3"
+  },
+  "devDependencies": {
+    "@emseepea/testing": "0.9.3",
+    "pg": "8.23.0"
+  },
+  "engines": {
+    "node": ">=22"
+  }
+}