@elqnt/chat 3.0.3 → 3.1.0

package/dist/models/index.mjs.map

@@ -1 +1 @@
-{"version":3,"sources":["../../models/chat-models.ts"],"sourcesContent":["// Code generated by tygo. DO NOT EDIT.\nimport { KGNode } from \"@elqnt/kg\";\nimport { Variable } from \"@elqnt/types\";\nimport { ResponseMetadata, ProductNameTS } from \"@elqnt/types\";\nimport { DocumentAnalysisResult } from \"@elqnt/docs\";\n// Inline type to avoid circular dependency with @elqnt/agents\nexport type ChatStatusUpdate = { status: \"processing\" | \"completed\" | \"failed\"; message: string; timestamp: number };\n\n//////////\n// source: chat-models.go\n\nexport type ChatStatusTS = 'active' | 'disconnected' | 'abandoned' | 'closed' | 'archived' | 'completed';\nexport type ChatStatus = string;\nexport const ChatStatusActive: ChatStatus = \"active\";\nexport const ChatStatusDisconnected: ChatStatus = \"disconnected\";\nexport const ChatStatusAbandoned: ChatStatus = \"abandoned\";\nexport const ChatStatusClosed: ChatStatus = \"closed\";\nexport const ChatStatusArchived: ChatStatus = \"archived\";\nexport const ChatStatusCompleted: ChatStatus = \"completed\";\nexport type ChatTypeTS = 'customer_support' | 'public_room' | 'private_room' | 'direct' | 'group';\nexport type ChatType = string;\nexport const ChatTypeCustomerSupport: ChatType = \"customer_support\"; // Existing customer support chats\nexport const ChatTypePublicRoom: ChatType = \"public_room\"; // Public collaboration room\nexport const ChatTypePrivateRoom: ChatType = \"private_room\"; // Private collaboration room\nexport const ChatTypeDirect: ChatType = \"direct\"; // 1-on-1 direct message\nexport const ChatTypeGroup: ChatType = \"group\"; // Group chat/room\nexport interface Chat {\n  orgId: string;\n  key: string;\n  title: string;\n  messages: ChatMessage[];\n  lastUpdated: number /* int64 */;\n  startTime: number /* int64 */;\n  users: ChatUser[];\n  status: ChatStatusTS;\n  aiEngaged: boolean;\n  humanAgentEngaged: boolean;\n  isWaiting: boolean;\n  isWaitingForAgent: boolean;\n  callRequested?: boolean;\n  callStarted?: boolean;\n  userRating?: number /* int */;\n  metadata?: { [key: string]: any};\n  grading?: ChatGrading;\n  flow?: ChatFlow;\n  context?: ChatContext;\n  csatSent?: boolean;\n  csatSentTime?: number /* int64 */;\n  csatResponse?: any /* agents.CSATResponse */;\n  /**\n   * Active skills for this chat session (deprecated - use ActiveSkillIDs instead)\n   */\n  activeSkills?: any /* agents.Skill */[];\n  /**\n   * Session-level skill state overrides (skill IDs that were activated/deactivated mid-chat)\n   * These override the agent's default skill.Enabled state for this chat session\n   */\n  activeSkillIds?: string[]; // Skills activated mid-session\n  deactivatedSkillIds?: string[]; // Skills deactivated mid-session\n  /**\n   * Background agent flag - true if this chat is a background automation task\n   */\n  isBackground?: boolean;\n  /**\n   * OpenAI Responses API - stores the last response ID for conversation continuity\n   */\n  lastResponseId?: string;\n  /**\n   * AgentContext - reference to structured context stored in separate NATS KV bucket\n   * Key format: {agentId}:{chatKey} in bucket agent-contexts-org-{orgId}\n   */\n  agentContextKey?: string;\n  /**\n   * Chat Pin\n   */\n  pinned?: boolean;\n  /**\n   * Collab-specific fields\n   */\n  chatType?: ChatTypeTS;\n  description?: string;\n}\nexport interface ChatContext {\n  memory: { [key: string]: any};\n  turnCount: number /* int */;\n  lastIntent: string;\n  activeTopic: string;\n}\nexport interface ChatFlow {\n  flowDefinitionId: string;\n  flowInstanceId?: string;\n  flowInstanceLastUpdated?: number /* int64 */;\n  tools?: ChatTool[];\n}\nexport interface ChatTool {\n  name: string;\n  description: string;\n  type: string; // function, action, data_query etc\n  parameters?: { [key: string]: any};\n}\nexport type ChatRoleTS = 'user' | 'ai' | 'event' | 'humanAgent' | 'observer' | 'dataQuery' | 'system' | 'tool';\nexport type ChatRole = string;\nexport const ChatRoleUser: ChatRole = \"user\";\nexport const ChatRoleAI: ChatRole = \"ai\";\nexport const ChatRoleEvent: ChatRole = \"event\";\nexport const ChatRoleHumanAgent: ChatRole = \"humanAgent\";\nexport const ChatRoleObserver: ChatRole = \"observer\";\nexport const ChatRoleDataQuery: ChatRole = \"dataQuery\";\nexport const ChatRoleSystem: ChatRole = \"system\";\nexport const ChatRoleTool: ChatRole = \"tool\";\nexport interface ChatUser {\n  id: string;\n  role: ChatRoleTS;\n  name: string;\n  email: string;\n  phone?: string;\n  authProvider: string;\n  authToken: string;\n  metadata?: { [key: string]: any};\n}\nexport type AgentStatusTS = 'online' | 'away' | 'busy' | 'offline';\nexport type AgentStatus = string;\nexport const AgentStatusOnline: AgentStatus = \"online\";\nexport const AgentStatusAway: AgentStatus = \"away\";\nexport const AgentStatusBusy: AgentStatus = \"busy\";\nexport const AgentStatusOffline: AgentStatus = \"offline\";\n/**\n * AgentSession represents an active agent session stored in Redis\n */\nexport interface AgentSession {\n  agentId: string;\n  orgId: string;\n  onlineSince: number /* int64 */; // Unix timestamp\n  lastActivity: number /* int64 */; // Unix timestamp\n  status: AgentStatusTS;\n  chatsHandled: number /* int */;\n  activeChats: string[]; // Chat keys currently handling\n  userAgent?: string;\n  ipAddress?: string;\n  metadata?: { [key: string]: any};\n}\nexport type ChatEventType = string;\n/**\n * ** user events\n */\nexport const ChatEventTypeUserJoined: ChatEventType = \"user_joined\";\nexport const ChatEventTypeUserLeft: ChatEventType = \"user_left\";\nexport const ChatEventTypeTyping: ChatEventType = \"typing\";\nexport const ChatEventTypeStoppedTyping: ChatEventType = \"stopped_typing\";\nexport const ChatEventTypeRead: ChatEventType = \"read\";\nexport const ChatEventTypeDelivered: ChatEventType = \"delivered\";\nexport const ChatEventTypeReconnected: ChatEventType = \"reconnected\";\nexport const ChatEventTypeError: ChatEventType = \"error\";\nexport const ChatEventTypeWaiting: ChatEventType = \"waiting\";\nexport const ChatEventTypeLoadChat: ChatEventType = \"load_chat\";\nexport const ChatEventTypeLoadChatResponse: ChatEventType = \"load_chat_response\";\nexport const ChatEventTypeMessage: ChatEventType = \"message\";\nexport const ChatEventTypeWaitingForAgent: ChatEventType = \"waiting_for_agent\";\nexport const ChatEventTypeMessageStatusUpdate: ChatEventType = \"message_status_update\";\nexport const ChatEventTypeHumanAgentJoined: ChatEventType = \"human_agent_joined\";\nexport const ChatEventTypeHumanAgentLeft: ChatEventType = \"human_agent_left\";\nexport const ChatEventTypeObserverJoined: ChatEventType = \"observer_joined\";\nexport const ChatEventTypeObserverLeft: ChatEventType = \"observer_left\";\nexport const ChatEventTypeListChats: ChatEventType = \"list_chats\";\nexport const ChatEventTypeChatUpdated: ChatEventType = \"chat_updated\";\nexport const ChatEventTypeChatRemoved: ChatEventType = \"chat_removed\";\nexport const ChatEventTypeSyncMetadata: ChatEventType = \"sync_metadata\";\nexport const ChatEventTypeSyncMetadataResponse: ChatEventType = \"sync_metadata_response\";\nexport const ChatEventTypeSyncUserSession: ChatEventType = \"sync_user_session\";\nexport const ChatEventTypeSyncUserSessionResponse: ChatEventType = \"sync_user_session_response\";\nexport const ChatEventTypeClientAction: ChatEventType = \"client_action\";\nexport const ChatEventTypeClientActionCallback: ChatEventType = \"client_action_callback\";\nexport const ChatEventTypeBlockUser: ChatEventType = \"block_user\";\n/**\n * ** collab room management events\n */\nexport const ChatEventTypeCreateRoom: ChatEventType = \"create_room\";\nexport const ChatEventTypeRoomCreated: ChatEventType = \"room_created\";\nexport const ChatEventTypeJoinRoom: ChatEventType = \"join_room\";\nexport const ChatEventTypeLeaveRoom: ChatEventType = \"leave_room\";\nexport const ChatEventTypeDeleteRoom: ChatEventType = \"delete_room\";\nexport const ChatEventTypeRoomDeleted: ChatEventType = \"room_deleted\";\nexport const ChatEventTypeUpdateRoom: ChatEventType = \"update_room\";\nexport const ChatEventTypeRoomUpdated: ChatEventType = \"room_updated\";\nexport const ChatEventTypeInviteUser: ChatEventType = \"invite_user\";\nexport const ChatEventTypeUserInvited: ChatEventType = \"user_invited\";\nexport const ChatEventTypeRoomUserJoined: ChatEventType = \"room_user_joined\";\nexport const ChatEventTypeRoomUserLeft: ChatEventType = \"room_user_left\";\nexport const ChatEventTypeUserRemoved: ChatEventType = \"user_removed\";\nexport const ChatEventTypeListRooms: ChatEventType = \"list_rooms\";\nexport const ChatEventTypeRoomsResponse: ChatEventType = \"rooms_response\";\n/**\n * ** collab message events\n */\nexport const ChatEventTypeMessageEdited: ChatEventType = \"message_edited\";\nexport const ChatEventTypeMessageDeleted: ChatEventType = \"message_deleted\";\nexport const ChatEventTypeMessageReaction: ChatEventType = \"message_reaction\";\nexport const ChatEventTypeMessageReply: ChatEventType = \"message_reply\";\nexport const ChatEventTypeMentionUser: ChatEventType = \"mention_user\";\nexport const ChatEventTypeMessageEditedResponse: ChatEventType = \"message_edited_response\";\nexport const ChatEventTypeMessageDeletedResponse: ChatEventType = \"message_deleted_response\";\nexport const ChatEventTypeMessageReactionResponse: ChatEventType = \"message_reaction_response\";\n/**\n * ** collab user presence events\n */\nexport const ChatEventTypeUserPresenceStart: ChatEventType = \"user_presence_start\";\nexport const ChatEventTypeUserPresenceEnd: ChatEventType = \"user_presence_end\";\nexport const ChatEventTypeUserStatusChange: ChatEventType = \"user_status_change\";\nexport const ChatEventTypeUserActivity: ChatEventType = \"user_activity\";\nexport const ChatEventTypeUserPresenceChanged: ChatEventType = \"user_presence_changed\";\nexport const ChatEventTypeUserActivityUpdate: ChatEventType = \"user_activity_update\";\nexport const ChatEventTypeGetOnlineUsers: ChatEventType = \"get_online_users\";\nexport const ChatEventTypeOnlineUsersResponse: ChatEventType = \"online_users\";\n/**\n * ** shop assist events\n */\nexport const ChatEventTypeEndChat: ChatEventType = \"end_chat\";\nexport const ChatEventTypeChatEnded: ChatEventType = \"chat_ended\";\n/**\n * ** agent session events\n */\nexport const ChatEventTypeAgentSessionStart: ChatEventType = \"agent_session_start\";\nexport const ChatEventTypeAgentSessionEnd: ChatEventType = \"agent_session_end\";\nexport const ChatEventTypeAgentStatusChange: ChatEventType = \"agent_status_change\";\nexport const ChatEventTypeAgentActivityPing: ChatEventType = \"agent_activity_ping\";\nexport const ChatEventTypeAgentChatAssigned: ChatEventType = \"agent_chat_assigned\";\nexport const ChatEventTypeAgentChatCompleted: ChatEventType = \"agent_chat_completed\";\n/**\n * ** AI agents retrieval events\n */\nexport const ChatEventTypeGetAgents: ChatEventType = \"get_agents\";\nexport const ChatEventTypeGetAgentsResponse: ChatEventType = \"get_agents_response\";\n/**\n * ** CSAT events\n */\nexport const ChatEventTypeCSATRequest: ChatEventType = \"csat_request\"; // Internal: scheduler requests chat to send CSAT\nexport const ChatEventTypeCSATSurvey: ChatEventType = \"show_csat_survey\";\nexport const ChatEventTypeCSATResponse: ChatEventType = \"csat_response\";\n/**\n * ** User Suggested Actions events\n */\nexport const ChatEventTypeUserSuggestedActions: ChatEventType = \"user_suggested_actions\";\nexport const ChatEventTypeUserSuggestedActionSelected: ChatEventType = \"user_suggested_action_selected\";\n/**\n * ** Summary events\n */\nexport const ChatEventTypeSummaryUpdate: ChatEventType = \"summary_update\";\n/**\n * ** Agent Context events\n */\nexport const ChatEventTypeAgentContextUpdate: ChatEventType = \"agent_context_update\";\nexport const ChatEventTypeAgentExecutionStarted: ChatEventType = \"agent_execution_started\";\nexport const ChatEventTypeAgentExecutionEnded: ChatEventType = \"agent_execution_ended\";\nexport const ChatEventTypeLoadAgentContext: ChatEventType = \"load_agent_context\";\nexport const ChatEventTypeLoadAgentContextResponse: ChatEventType = \"load_agent_context_response\";\n/**\n * ** Plan → Approve → Execute events\n */\nexport const ChatEventTypePlanPendingApproval: ChatEventType = \"plan_pending_approval\";\nexport const ChatEventTypePlanApproved: ChatEventType = \"plan_approved\";\nexport const ChatEventTypePlanRejected: ChatEventType = \"plan_rejected\";\nexport const ChatEventTypePlanCompleted: ChatEventType = \"plan_completed\";\nexport const ChatEventTypeStepStarted: ChatEventType = \"step_started\";\nexport const ChatEventTypeStepCompleted: ChatEventType = \"step_completed\";\nexport const ChatEventTypeStepFailed: ChatEventType = \"step_failed\";\n/**\n * ** New Chat events\n */\nexport const ChatEventTypeNewChat: ChatEventType = \"new_chat\";\nexport const ChatEventTypeNewChatCreated: ChatEventType = \"new_chat_created\";\n/**\n * ** Heartbeat events\n */\nexport const ChatEventTypePing: ChatEventType = \"ping\";\nexport const ChatEventTypePong: ChatEventType = \"pong\";\n/**\n * ** Skill activation events\n */\nexport const ChatEventTypeSkillActivate: ChatEventType = \"skill_activate\";\nexport const ChatEventTypeSkillDeactivate: ChatEventType = \"skill_deactivate\";\nexport const ChatEventTypeSkillsChanged: ChatEventType = \"skills_changed\";\n/**\n * ** Attachment processing events (deferred document processing)\n */\nexport const ChatEventTypeAttachmentProcessingStarted: ChatEventType = \"attachment_processing_started\";\nexport const ChatEventTypeAttachmentProcessingProgress: ChatEventType = \"attachment_processing_progress\";\nexport const ChatEventTypeAttachmentProcessingComplete: ChatEventType = \"attachment_processing_complete\";\nexport const ChatEventTypeAttachmentProcessingError: ChatEventType = \"attachment_processing_error\";\nexport const ChatEventTypeRetryAttachment: ChatEventType = \"retry_attachment\";\nexport type ChatEventTypeTS =\n  | \"message\"\n  | \"user_joined\"\n  | \"user_left\"\n  | \"typing\"\n  | \"stopped_typing\"\n  | \"read\"\n  | \"delivered\"\n  | \"reconnected\"\n  | \"error\"\n  | \"message_status_update\"\n  | \"load_chat\"\n  | \"load_chat_response\"\n  | \"waiting\"\n  | \"waiting_for_agent\"\n  | \"human_agent_joined\"\n  | \"end_chat\"\n  | \"chat_ended\"\n  | \"human_agent_left\"\n  | \"observer_joined\"\n  | \"observer_left\"\n  | \"list_chats\"\n  | \"chat_updated\"\n  | \"chat_removed\"\n  | \"sync_metadata\"\n  | \"sync_metadata_response\"\n  | \"sync_user_session\"\n  | \"sync_user_session_response\"\n  | \"agent_session_start\"\n  | \"agent_session_end\"\n  | \"agent_status_change\"\n  | \"agent_activity_ping\"\n  | \"agent_chat_assigned\"\n  | \"agent_chat_completed\"\n  | \"client_action\"\n  | \"client_action_callback\"\n  | \"show_csat_survey\"\n  | \"csat_response\"\n  | \"user_suggested_actions\"\n  | \"user_suggested_action_selected\"\n  | \"summary_update\"\n  | \"agent_context_update\"\n  | \"agent_execution_started\"\n  | \"agent_execution_ended\"\n  | \"load_agent_context\"\n  | \"load_agent_context_response\"\n  | \"plan_pending_approval\"\n  | \"plan_approved\"\n  | \"plan_rejected\"\n  | \"plan_completed\"\n  | \"step_started\"\n  | \"step_completed\"\n  | \"step_failed\"\n  | \"new_chat\"\n  | \"new_chat_created\"\n  | \"block_user\"\n  | \"ping\"\n  | \"pong\"\n  | \"create_room\"\n  | \"room_created\"\n  | \"join_room\"\n  | \"leave_room\"\n  | \"delete_room\"\n  | \"room_deleted\"\n  | \"update_room\"\n  | \"room_updated\"\n  | \"invite_user\"\n  | \"user_invited\"\n  | \"room_user_joined\"\n  | \"room_user_left\"\n  | \"user_removed\"\n  | \"list_rooms\"\n  | \"rooms_response\"\n  | \"message_edited\"\n  | \"message_deleted\"\n  | \"message_reaction\"\n  | \"message_reply\"\n  | \"mention_user\"\n  | \"message_edited_response\"\n  | \"message_deleted_response\"\n  | \"message_reaction_response\"\n  | \"user_presence_start\"\n  | \"user_presence_end\"\n  | \"user_status_change\"\n  | \"user_activity\"\n  | \"user_presence_changed\"\n  | \"user_activity_update\"\n  | \"get_online_users\"\n  | \"online_users\"\n  | \"get_agents\"\n  | \"get_agents_response\"\n  | \"skill_activate\"\n  | \"skill_deactivate\"\n  | \"skills_changed\"\n  | \"attachment_processing_started\"\n  | \"attachment_processing_progress\"\n  | \"attachment_processing_complete\"\n  | \"attachment_processing_error\"\n  | \"retry_attachment\";\nexport type MessageStatus = string;\nexport const MessageStatusSending: MessageStatus = \"sending\";\nexport const MessageStatusSent: MessageStatus = \"sent\";\nexport const MessageStatusDelivered: MessageStatus = \"delivered\";\nexport const MessageStatusRead: MessageStatus = \"read\";\nexport const MessageStatusFailed: MessageStatus = \"failed\";\nexport type MessageStatusTS =\n  | \"sending\"\n  | \"sent\"\n  | \"delivered\"\n  | \"read\"\n  | \"failed\";\n/**\n * EmojiReaction represents an emoji reaction to a message\n */\nexport interface EmojiReaction {\n  emoji: string;\n  count: number /* int */;\n  users?: string[]; // List of user IDs who reacted\n}\n/**\n * Location represents geographical coordinates\n */\nexport interface Location {\n  latitude: number /* float64 */;\n  longitude: number /* float64 */;\n  address?: string;\n}\n/**\n * AttachmentFile represents a file within an attachment\n */\nexport interface AttachmentFile {\n  type: string;\n  url: string;\n  thumbnailUrl?: string;\n  name?: string;\n  size?: number /* int64 */;\n}\nexport type AttachmentType = string;\n/**\n * Attachment types for both user and system attachments\n */\nexport const AttachmentTypeDocument: AttachmentType = \"document\";\nexport const AttachmentTypeDocumentAnalysis: AttachmentType = \"document_analysis\";\nexport const AttachmentTypeImage: AttachmentType = \"image\";\nexport const AttachmentTypeAudio: AttachmentType = \"audio\";\nexport const AttachmentTypeVideo: AttachmentType = \"video\";\nexport const AttachmentTypeLocation: AttachmentType = \"location\";\nexport const AttachmentTypeReferences: AttachmentType = \"references\";\nexport const AttachmentTypeSubsections: AttachmentType = \"subsections\";\nexport const AttachmentTypeArticles: AttachmentType = \"articles\";\nexport const AttachmentTypeRecords: AttachmentType = \"records\";\nexport const AttachmentTypeActions: AttachmentType = \"actions\";\nexport const AttachmentTypeBullets: AttachmentType = \"bullets\";\nexport const AttachmentTypeSticker: AttachmentType = \"sticker\";\nexport const AttachmentTypeData: AttachmentType = \"data\";\nexport const AttachmentTypeKGNodes: AttachmentType = \"kgNodes\";\nexport const AttachmentTypeDocumentSources: AttachmentType = \"document_sources\";\nexport const AttachmentTypeSpreadsheet: AttachmentType = \"spreadsheet\"; // Excel, CSV files\nexport const AttachmentTypeDataFile: AttachmentType = \"data_file\"; // JSON, XML, YAML files\n\nexport type AttachmentTypeTS =\n  | \"document\"\n  | \"document_analysis\"\n  | \"image\"\n  | \"audio\"\n  | \"video\"\n  | \"location\"\n  | \"references\"\n  | \"subsections\"\n  | \"articles\"\n  | \"records\"\n  | \"actions\"\n  | \"bullets\"\n  | \"sticker\"\n  | \"data\"\n  | \"kgNodes\"\n  | \"document_sources\"\n  | \"spreadsheet\"\n  | \"data_file\";\n\n/**\n * DocumentSource represents an aggregated document source with page references\n * Used to display source cards in chat responses after document search\n */\nexport interface DocumentSource {\n  doc_id: string;\n  title: string;\n  url: string;\n  page_numbers: number /* int */[];\n  reference_count: number /* int */;\n  bounding_regions?: any /* docs.BoundingRegion */[];\n  page_infos?: any /* docs.PageInfo */[]; // Page dimensions for coordinate scaling\n}\n/**\n * Attachment represents any type of attachment to a message\n */\nexport interface Attachment {\n  type: AttachmentTypeTS;\n  documentAnalysis?: DocumentAnalysisResult;\n  title?: string;\n  url: string;\n  files?: AttachmentFile[]; // Associated files\n  location?: Location; // Location data if applicable\n  data?: { [key: string]: Variable};\n  kgNodes?: KGNode[];\n  actions?: Action[];\n  documentSources?: DocumentSource[];\n  /**\n   * Smart document processing fields\n   */\n  fileMetadata?: any /* docs.AttachmentFileMetadata */; // Client-side extracted file metadata\n  processing?: any /* docs.ProcessingResult */; // Smart processing result\n}\nexport interface Action {\n  id: string;\n  title: string;\n  icon?: string;\n  description?: string;\n  onAction?: () => void;\n}\n/**\n * ChatMessage represents the core message structure\n */\nexport interface ChatMessage {\n  /**\n   * Core fields\n   */\n  id: string;\n  role: ChatRoleTS;\n  content: string;\n  time: number /* int64 */;\n  status: MessageStatusTS;\n  /**\n   * Sender information\n   */\n  senderId: string;\n  senderName?: string;\n  /**\n   * Timing\n   */\n  createdAt: number /* int64 */;\n  updatedAt?: number /* int64 */;\n  /**\n   * Message relations\n   */\n  replyTo?: string;\n  threadId?: string;\n  mentions?: string[];\n  /**\n   * Attachments and reactions\n   */\n  attachments?: Attachment[];\n  reactions?: EmojiReaction[];\n  /**\n   * Additional data\n   */\n  variables?: { [key: string]: Variable};\n  /**\n   * Tool call\n   */\n  name?: string;\n  toolCallId?: string;\n  toolCalls?: ToolCall[];\n  /**\n   * LLM usage\n   */\n  llmUsage?: LLMUsage;\n}\nexport interface ChatEvent {\n  type: ChatEventTypeTS;\n  orgId: string;\n  chatKey: string;\n  userId: string;\n  timestamp: number /* int64 */;\n  data?: { [key: string]: any};\n  message?: ChatMessage;\n}\nexport interface ChatGrading {\n  chatKey: string;\n  grade: number /* int */;\n  topic: string;\n  summary: string;\n}\nexport interface ChatSession {\n  id: string;\n  status: ChatSessionStatus;\n  user?: ChatUser;\n  activeChatKey?: string;\n  preferences?: ChatSessionPreferences;\n  lastActivity: number /* int64 */;\n  expiresAt: number /* int64 */;\n  metadata?: { [key: string]: any};\n}\nexport type ChatSessionStatus = string;\nexport const ChatSessionStatusActive: ChatSessionStatus = \"active\";\nexport const ChatSessionStatusIdle: ChatSessionStatus = \"idle\";\nexport const ChatSessionStatusExpired: ChatSessionStatus = \"expired\";\nexport interface ChatSessionPreferences {\n  language: string;\n  theme: string;\n  notifications: boolean;\n  timeZone: string;\n  messageDisplay: string; // compact/expanded\n  autoTranslate: boolean;\n  rateLimits?: ChatRateLimits;\n}\nexport interface ChatRateLimits {\n  maxMessagesPerMinute: number /* int */;\n  maxTokensPerDay: number /* int */;\n  cooldownPeriod: number /* int */; // seconds\n}\n/**\n * ==========================\n * todo: move to common/llm\n */\nexport interface LLMConfig {\n  Provider: string;\n  Model: string;\n  Temperature: number /* float64 */;\n  MaxTokens: number /* int */;\n  SystemPrompt: string;\n  Tools: LLMTool[];\n  Memory?: LLMMemoryConfig;\n}\nexport interface LLMMemoryConfig {\n  MaxMessages: number /* int */;\n  IncludeSystem: boolean;\n  WindowSize: number /* int */; // Token window size\n  Strategy: string; // e.g., \"sliding\", \"summarize\"\n}\nexport interface LLMTool {\n  Name: string;\n  Type: string;\n  Function: LLMFunction;\n}\nexport interface LLMFunction {\n  Name: string;\n  Description: string;\n  Parameters: any /* types.JSONSchema */;\n}\nexport interface ToolCall {\n  Name: string;\n  Arguments: { [key: string]: any};\n  ID: string;\n  Description: string;\n}\nexport interface LLMResponse {\n  Content: string;\n  ToolCalls: ToolCall[];\n  Usage?: LLMUsage;\n  ResponseId: string; // OpenAI Responses API - the response ID for conversation continuity\n}\nexport interface LLMUsage {\n  inputTokens: number /* int64 */;\n  outputTokens: number /* int64 */;\n  totalTokens: number /* int64 */;\n}\n/**\n * ChatSummary represents lightweight chat information for caching and listing\n */\nexport interface ChatSummary {\n  chatKey: string;\n  title: string;\n  userId?: string;\n  status: ChatStatus;\n  lastUpdated: number /* int64 */;\n  waitingSince?: number /* int64 */; // Only populated for waiting chats\n  pinned?: boolean;\n  metadata?: { [key: string]: any};\n  isBackground?: boolean; // True if this is a background automation task\n}\nexport interface GetChatRequest {\n  orgId: string;\n  chatKey: string;\n}\nexport interface GetChatResponse {\n  chat?: Chat;\n  metadata: ResponseMetadata;\n}\nexport interface ChatProductReference {\n  id: string;\n  title: string;\n  price: number /* float64 */;\n  image?: string;\n  url?: string;\n}\n/**\n * Chat Archival Models\n */\nexport interface ChatArchivalRequest {\n  orgId: string;\n  chatKey: string;\n  chat: Chat;\n}\nexport interface ChatArchivalResponse {\n  success: boolean;\n  error?: string;\n  message?: string;\n}\n/**\n * Agent Session Request/Response Models\n */\nexport interface StartAgentSessionRequest {\n  orgId: string;\n  agentId: string;\n  userAgent?: string;\n  ipAddress?: string;\n}\nexport interface StartAgentSessionResponse {\n  metadata: ResponseMetadata;\n}\nexport interface EndAgentSessionRequest {\n  orgId: string;\n  agentId: string;\n}\nexport interface EndAgentSessionResponse {\n  metadata: ResponseMetadata;\n}\nexport interface UpdateAgentStatusRequest {\n  orgId: string;\n  agentId: string;\n  status: AgentStatusTS;\n}\nexport interface UpdateAgentStatusResponse {\n  metadata: ResponseMetadata;\n}\nexport interface UpdateAgentLastActivityRequest {\n  orgId: string;\n  agentId: string;\n}\nexport interface UpdateAgentLastActivityResponse {\n  metadata: ResponseMetadata;\n}\nexport interface AssignChatToAgentRequest {\n  orgId: string;\n  agentId: string;\n  chatKey: string;\n}\nexport interface AssignChatToAgentResponse {\n  metadata: ResponseMetadata;\n}\nexport interface CompleteChatByAgentRequest {\n  orgId: string;\n  agentId: string;\n  chatKey: string;\n}\nexport interface CompleteChatByAgentResponse {\n  metadata: ResponseMetadata;\n}\nexport interface GetAgentSessionRequest {\n  orgId: string;\n  agentId: string;\n}\nexport interface GetAgentSessionResponse {\n  session?: AgentSession;\n  metadata: ResponseMetadata;\n}\nexport interface GetOnlineAgentsRequest {\n  orgId: string;\n}\nexport interface GetOnlineAgentsResponse {\n  sessions: AgentSession[];\n  metadata: ResponseMetadata;\n}\nexport interface GetOnlineAgentCountRequest {\n  orgId: string;\n}\nexport interface GetOnlineAgentCountResponse {\n  count: number /* int */;\n  metadata: ResponseMetadata;\n}\n/**\n * Queue-specific chat request/response types\n */\nexport interface GetQueueChatsRequest {\n  orgId: string;\n  queueId: string;\n}\nexport interface GetQueueChatsResponse {\n  chats: ChatSummary[];\n  metadata: ResponseMetadata;\n}\nexport interface GetQueueChatCountRequest {\n  orgId: string;\n  queueId: string;\n}\nexport interface GetQueueChatCountResponse {\n  count: number /* int */;\n  metadata: ResponseMetadata;\n}\nexport type UserStatusTS = 'online' | 'away' | 'busy' | 'offline';\nexport type UserStatus = string;\nexport const UserStatusOnline: UserStatus = \"online\";\nexport const UserStatusAway: UserStatus = \"away\";\nexport const UserStatusBusy: UserStatus = \"busy\";\nexport const UserStatusOffline: UserStatus = \"offline\";\n/**\n * UserSession for tracking online users\n */\nexport interface UserSession {\n  orgId: string;\n  userId: string;\n  userName: string;\n  status: UserStatusTS;\n  onlineSince: number /* int64 */;\n  lastActivity: number /* int64 */;\n}\n/**\n * User status update requests\n */\nexport interface UpdateUserStatusRequest {\n  orgId: string;\n  userId: string;\n  status: UserStatusTS;\n}\nexport interface UpdateUserStatusResponse {\n  metadata: ResponseMetadata;\n}\n/**\n * Get online users\n */\nexport interface GetOnlineUsersRequest {\n  orgId: string;\n}\nexport interface GetOnlineUsersResponse {\n  metadata: ResponseMetadata;\n  users: UserSession[];\n}\n/**\n * Analytics Trigger Models\n */\nexport interface TriggerAnalyticsScanRequest {\n  org_id?: string; // Optional: if empty, scans all orgs\n}\nexport interface TriggerAnalyticsScanResponse {\n  metadata: ResponseMetadata;\n  chats_archived: number /* int */;\n}\n/**\n * AttachmentProcessingStartedData is sent when attachment processing begins\n */\nexport interface AttachmentProcessingStartedData {\n  attachmentId: string;\n  fileName: string;\n  strategy: string;\n}\n/**\n * AttachmentProcessingProgressData is sent during attachment processing\n */\nexport interface AttachmentProcessingProgressData {\n  attachmentId: string;\n  percent: number /* int */;\n  stage: string;\n  message: string;\n}\n/**\n * AttachmentProcessingCompleteData is sent when attachment processing completes\n */\nexport interface AttachmentProcessingCompleteData {\n  attachmentId: string;\n  result?: any /* docs.ProcessingResult */;\n}\n/**\n * AttachmentProcessingErrorData is sent when attachment processing fails\n */\nexport interface AttachmentProcessingErrorData {\n  attachmentId: string;\n  error: string;\n  retryable: boolean;\n}\n/**\n * RetryAttachmentData is sent by frontend to retry a failed attachment\n */\nexport interface RetryAttachmentData {\n  attachmentId: string;\n}\n\n//////////\n// source: chat-stats-models.go\n\n/**\n * Active chat requests/responses\n */\nexport interface GetActiveChatCountRequest {\n  orgId: string;\n}\nexport interface GetActiveChatCountResponse {\n  count: number /* int */;\n  metadata: ResponseMetadata;\n}\nexport interface GetActiveChatsRequest {\n  orgId: string;\n  pastHours?: number /* float64 */; // 0 means all, 0.5 means past 30 min, 1 means past hour, etc.\n}\nexport interface GetActiveChatsResponse {\n  chats: ChatSummary[];\n  metadata: ResponseMetadata;\n}\n/**\n * Waiting for agent requests/responses\n */\nexport interface GetWaitingForAgentChatCountRequest {\n  orgId: string;\n}\nexport interface GetWaitingForAgentChatCountResponse {\n  count: number /* int */;\n  metadata: ResponseMetadata;\n}\nexport interface GetWaitingForAgentChatsRequest {\n  orgId: string;\n}\nexport interface GetWaitingForAgentChatsResponse {\n  chats: ChatSummary[];\n  metadata: ResponseMetadata;\n}\n/**\n * User chats requests/responses\n */\nexport interface GetUserChatsRequest {\n  orgId: string;\n  userId: string;\n  limit?: number /* int */; // Number of chats to return (default 15)\n  offset?: number /* int */; // Number of chats to skip (for pagination)\n}\nexport interface GetUserChatsResponse {\n  chats: ChatSummary[];\n  total: number /* int */; // Total number of chats for this user\n  hasMore: boolean; // Whether there are more chats to load\n  metadata: ResponseMetadata;\n}\n/**\n * Daily counter requests/responses\n */\nexport interface GetDailyChatCountRequest {\n  orgId: string;\n  date: string /* RFC3339 */;\n  timezone: string;\n}\nexport interface GetDailyChatCountResponse {\n  count: number /* int64 */;\n  date: string;\n  timezone: string;\n  metadata: any /* types.ResponseMetadata */;\n}\n/**\n * Agent context requests/responses (for cross-service access via NATS)\n */\nexport interface GetAgentContextRequest {\n  orgId: string;\n  agentId: string;\n  chatKey: string;\n}\nexport interface GetAgentContextResponse {\n  agentContext: any; // *agents.AgentContext, use interface to avoid circular import\n  metadata: ResponseMetadata;\n}\n\n//////////\n// source: queue-models.go\n\n\n// Queue types\nexport const QueueTypes = {\n  skill: { value: 'skill', label: 'Skill-based', description: 'Route by agent expertise and skills' },\n  priority: { value: 'priority', label: 'Priority-based', description: 'Route by customer tier and urgency level' },\n  department: { value: 'department', label: 'Department-based', description: 'Route by business function alignment' },\n  complexity: { value: 'complexity', label: 'Complexity-based', description: 'Route by issue difficulty assessment' },\n} as const;\n\nexport type QueueTypeTS = keyof typeof QueueTypes;\nexport type QueueTypeOptionTS = typeof QueueTypes[QueueTypeTS];\n\n/**\n * QueueType represents the routing algorithm type\n */\nexport type QueueType = string;\n/**\n * Queue Type Constants - These are hardcoded routing algorithms, not admin-configurable\n */\nexport const QueueTypeSkill: QueueType = \"skill\";\n/**\n * Queue Type Constants - These are hardcoded routing algorithms, not admin-configurable\n */\nexport const QueueTypePriority: QueueType = \"priority\";\n/**\n * Queue Type Constants - These are hardcoded routing algorithms, not admin-configurable\n */\nexport const QueueTypeDepartment: QueueType = \"department\";\n/**\n * Queue Type Constants - These are hardcoded routing algorithms, not admin-configurable\n */\nexport const QueueTypeComplexity: QueueType = \"complexity\";\n/**\n * AgentQueue represents an individual queue within a queue type\n */\nexport interface AgentQueue {\n  id: string /* uuid */;\n  orgId: string;\n  type: QueueTypeTS; // \"skill\", \"priority\", etc.\n  name: string; // 'technical_support', 'sales', etc. (snake_case for metadata matching)\n  title: string; // 'Technical Support', 'Sales', etc. (human-readable display name)\n  description: string;\n  agentIds: string[]; // Agents assigned to this queue\n  config: { [key: string]: any}; // Extensible configuration\n  isActive: boolean;\n  isDefault: boolean; // Default queue for unmatched chats\n  createdAt: string /* RFC3339 */;\n  updatedAt: string /* RFC3339 */;\n  createdBy?: string;\n  updatedBy?: string;\n}\n/**\n * GetAgentQueuesFilter represents filtering options for agent queues\n */\nexport interface GetAgentQueuesFilter {\n  type?: QueueType;\n  isActive?: boolean;\n}\n/**\n * Agent Queue Operations\n */\nexport interface CreateAgentQueueRequest {\n  orgId: string;\n  type: QueueType; // QueueTypeSkill, QueueTypePriority, etc.\n  name: string; // 'technical_support', 'sales', etc. (snake_case)\n  title: string; // 'Technical Support', 'Sales', etc. (human-readable)\n  description: string;\n  agentIds?: string[];\n  config?: { [key: string]: any};\n  isDefault?: boolean;\n  createdBy?: string;\n  updatedBy?: string;\n}\nexport interface CreateAgentQueueResponse {\n  queue?: AgentQueue;\n  metadata: any /* types.ResponseMetadata */;\n}\nexport interface GetAgentQueuesRequest {\n  orgId: string;\n  type?: QueueType; // Filter by queue type\n  isActive?: boolean; // Filter by active status\n}\nexport interface GetAgentQueuesResponse {\n  queues: (AgentQueue | undefined)[];\n  metadata: any /* types.ResponseMetadata */;\n}\nexport interface UpdateAgentQueueRequest {\n  orgId: string;\n  id: string;\n  type: QueueType; // QueueTypeSkill, QueueTypePriority, etc.\n  name: string; // 'technical_support', 'sales', etc. (snake_case)\n  title: string; // 'Technical Support', 'Sales', etc. (human-readable)\n  description: string;\n  agentIds?: string[];\n  config?: { [key: string]: any};\n  isDefault?: boolean;\n  updatedBy?: string;\n}\nexport interface UpdateAgentQueueResponse {\n  queue?: AgentQueue;\n  metadata: any /* types.ResponseMetadata */;\n}\nexport interface DeleteAgentQueueRequest {\n  orgId: string;\n  id: string;\n}\nexport interface DeleteAgentQueueResponse {\n  metadata: any /* types.ResponseMetadata */;\n}\n/**\n * ChatQueueInfo extends Chat with queue routing information\n */\nexport interface ChatQueueInfo {\n  recommendedQueueId?: string /* uuid */;\n  recommendedQueueName?: string;\n  assignedQueueId?: string /* uuid */;\n  assignedQueueName?: string;\n}\n\n//////////\n// source: subjects.go\n\nexport const GetWaitingForAgentChatCountSubject = \"chat.get_waiting_for_agent_chat_count\";\nexport const GetActiveChatCountSubject = \"chat.get_active_chat_count\";\nexport const GetWaitingForAgentChatsSubject = \"chat.get_waiting_for_agent_chats\";\nexport const GetActiveChatsSubject = \"chat.get_active_chats\";\nexport const GetUserChatsSubject = \"chat.get_user_chats\";\nexport const GetChatSubject = \"chat.get_chat\";\n/**\n * Chat Archival Subjects\n */\nexport const ChatArchiveSubjectPattern = \"chat.archive.%s.server\"; // %s = channel/product (e.g., shop-assist, gov-services)\n/**\n * Agent Session Subjects\n */\nexport const StartAgentSessionSubject = \"chat.agent_session.start\";\nexport const EndAgentSessionSubject = \"chat.agent_session.end\";\nexport const UpdateAgentStatusSubject = \"chat.agent_session.update_status\";\nexport const UpdateAgentLastActivitySubject = \"chat.agent_session.update_last_activity\";\nexport const AssignChatToAgentSubject = \"chat.agent_session.assign_chat\";\nexport const CompleteChatByAgentSubject = \"chat.agent_session.complete_chat\";\nexport const GetAgentSessionSubject = \"chat.agent_session.get\";\nexport const GetOnlineAgentsSubject = \"chat.agent_session.get_online_agents\";\nexport const GetOnlineAgentCountSubject = \"chat.agent_session.get_online_agent_count\";\n/**\n * Queue Management Subjects\n */\nexport const CreateAgentQueueSubject = \"chat.agent_queue.create\";\nexport const GetAgentQueuesSubject = \"chat.agent_queue.get\";\nexport const UpdateAgentQueueSubject = \"chat.agent_queue.update\";\nexport const DeleteAgentQueueSubject = \"chat.agent_queue.delete\";\n/**\n * Queue-specific Chat Subjects\n */\nexport const GetQueueChatsSubject = \"chat.queue.get_chats\";\nexport const GetQueueChatCountSubject = \"chat.queue.get_chat_count\";\n/**\n * Daily Counter Subjects\n */\nexport const GetDailyChatCountSubject = \"chat.get_daily_chat_count\";\n/**\n * User Status Subjects\n */\nexport const UpdateUserStatusSubject = \"chat.user.status.update\";\nexport const GetOnlineUsersSubject = \"chat.users.online.get\";\n/**\n * Analytics Trigger 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+{"version":3,"sources":["../../models/chat-models.ts"],"sourcesContent":["// Code generated by tygo. DO NOT EDIT.\nimport { KGNode } from \"@elqnt/kg\";\nimport { Variable } from \"@elqnt/types\";\nimport { ResponseMetadata, ProductNameTS } from \"@elqnt/types\";\nimport { DocumentAnalysisResult } from \"@elqnt/docs\";\n// Inline type to avoid circular dependency with @elqnt/agents\nexport type ChatStatusUpdate = { status: \"processing\" | \"completed\" | \"failed\"; message: string; timestamp: number };\n\n//////////\n// source: chat-models.go\n\nexport type ChatStatusTS = 'active' | 'disconnected' | 'abandoned' | 'closed' | 'archived' | 'completed';\nexport type ChatStatus = string;\nexport const ChatStatusActive: ChatStatus = \"active\";\nexport const ChatStatusDisconnected: ChatStatus = \"disconnected\";\nexport const ChatStatusAbandoned: ChatStatus = \"abandoned\";\nexport const ChatStatusClosed: ChatStatus = \"closed\";\nexport const ChatStatusArchived: ChatStatus = \"archived\";\nexport const ChatStatusCompleted: ChatStatus = \"completed\";\nexport type ChatTypeTS = 'customer_support' | 'public_room' | 'private_room' | 'direct' | 'group';\nexport type ChatType = string;\nexport const ChatTypeCustomerSupport: ChatType = \"customer_support\"; // Existing customer support chats\nexport const ChatTypePublicRoom: ChatType = \"public_room\"; // Public collaboration room\nexport const ChatTypePrivateRoom: ChatType = \"private_room\"; // Private collaboration room\nexport const ChatTypeDirect: ChatType = \"direct\"; // 1-on-1 direct message\nexport const ChatTypeGroup: ChatType = \"group\"; // Group chat/room\nexport interface Chat {\n  orgId: string;\n  key: string;\n  title: string;\n  messages: ChatMessage[];\n  lastUpdated: number /* int64 */;\n  startTime: number /* int64 */;\n  users: ChatUser[];\n  status: ChatStatusTS;\n  aiEngaged: boolean;\n  humanAgentEngaged: boolean;\n  isWaiting: boolean;\n  isWaitingForAgent: boolean;\n  callRequested?: boolean;\n  callStarted?: boolean;\n  userRating?: number /* int */;\n  metadata?: { [key: string]: any};\n  grading?: ChatGrading;\n  flow?: ChatFlow;\n  context?: ChatContext;\n  csatSent?: boolean;\n  csatSentTime?: number /* int64 */;\n  csatResponse?: any /* agents.CSATResponse */;\n  /**\n   * Active skills for this chat session (deprecated - use ActiveSkillIDs instead)\n   */\n  activeSkills?: any /* agents.Skill */[];\n  /**\n   * Session-level skill state overrides (skill IDs that were activated/deactivated mid-chat)\n   * These override the agent's default skill.Enabled state for this chat session\n   */\n  activeSkillIds?: string[]; // Skills activated mid-session\n  deactivatedSkillIds?: string[]; // Skills deactivated mid-session\n  /**\n   * Background agent flag - true if this chat is a background automation task\n   */\n  isBackground?: boolean;\n  /**\n   * OpenAI Responses API - stores the last response ID for conversation continuity\n   */\n  lastResponseId?: string;\n  /**\n   * AgentContext - reference to structured context stored in separate NATS KV bucket\n   * Key format: {agentId}:{chatKey} in bucket agent-contexts-org-{orgId}\n   */\n  agentContextKey?: string;\n  /**\n   * Chat Pin\n   */\n  pinned?: boolean;\n  /**\n   * Collab-specific fields\n   */\n  chatType?: ChatTypeTS;\n  description?: string;\n}\nexport interface ChatContext {\n  memory: { [key: string]: any};\n  turnCount: number /* int */;\n  lastIntent: string;\n  activeTopic: string;\n}\nexport interface ChatFlow {\n  flowDefinitionId: string;\n  flowInstanceId?: string;\n  flowInstanceLastUpdated?: number /* int64 */;\n  tools?: ChatTool[];\n}\nexport interface ChatTool {\n  name: string;\n  description: string;\n  type: string; // function, action, data_query etc\n  parameters?: { [key: string]: any};\n}\nexport type ChatRoleTS = 'user' | 'ai' | 'event' | 'humanAgent' | 'observer' | 'dataQuery' | 'system' | 'tool';\nexport type ChatRole = string;\nexport const ChatRoleUser: ChatRole = \"user\";\nexport const ChatRoleAI: ChatRole = \"ai\";\nexport const ChatRoleEvent: ChatRole = \"event\";\nexport const ChatRoleHumanAgent: ChatRole = \"humanAgent\";\nexport const ChatRoleObserver: ChatRole = \"observer\";\nexport const ChatRoleDataQuery: ChatRole = \"dataQuery\";\nexport const ChatRoleSystem: ChatRole = \"system\";\nexport const ChatRoleTool: ChatRole = \"tool\";\nexport interface ChatUser {\n  id: string;\n  role: ChatRoleTS;\n  name: string;\n  email: string;\n  phone?: string;\n  authProvider: string;\n  authToken: string;\n  metadata?: { [key: string]: any};\n}\nexport type AgentStatusTS = 'online' | 'away' | 'busy' | 'offline';\nexport type AgentStatus = string;\nexport const AgentStatusOnline: AgentStatus = \"online\";\nexport const AgentStatusAway: AgentStatus = \"away\";\nexport const AgentStatusBusy: AgentStatus = \"busy\";\nexport const AgentStatusOffline: AgentStatus = \"offline\";\n/**\n * AgentSession represents an active agent session stored in Redis\n */\nexport interface AgentSession {\n  agentId: string;\n  orgId: string;\n  onlineSince: number /* int64 */; // Unix timestamp\n  lastActivity: number /* int64 */; // Unix timestamp\n  status: AgentStatusTS;\n  chatsHandled: number /* int */;\n  activeChats: string[]; // Chat keys currently handling\n  userAgent?: string;\n  ipAddress?: string;\n  metadata?: { [key: string]: any};\n}\nexport type ChatEventType = string;\n/**\n * ** user events\n */\nexport const ChatEventTypeUserJoined: ChatEventType = \"user_joined\";\nexport const ChatEventTypeUserLeft: ChatEventType = \"user_left\";\nexport const ChatEventTypeTyping: ChatEventType = \"typing\";\nexport const ChatEventTypeStoppedTyping: ChatEventType = \"stopped_typing\";\nexport const ChatEventTypeRead: ChatEventType = \"read\";\nexport const ChatEventTypeDelivered: ChatEventType = \"delivered\";\nexport const ChatEventTypeReconnected: ChatEventType = \"reconnected\";\nexport const ChatEventTypeError: ChatEventType = \"error\";\nexport const ChatEventTypeWaiting: ChatEventType = \"waiting\";\nexport const ChatEventTypeLoadChat: ChatEventType = \"load_chat\";\nexport const ChatEventTypeLoadChatResponse: ChatEventType = \"load_chat_response\";\nexport const ChatEventTypeMessage: ChatEventType = \"message\";\nexport const ChatEventTypeWaitingForAgent: ChatEventType = \"waiting_for_agent\";\nexport const ChatEventTypeMessageStatusUpdate: ChatEventType = \"message_status_update\";\nexport const ChatEventTypeHumanAgentJoined: ChatEventType = \"human_agent_joined\";\nexport const ChatEventTypeHumanAgentLeft: ChatEventType = \"human_agent_left\";\nexport const ChatEventTypeObserverJoined: ChatEventType = \"observer_joined\";\nexport const ChatEventTypeObserverLeft: ChatEventType = \"observer_left\";\nexport const ChatEventTypeListChats: ChatEventType = \"list_chats\";\nexport const ChatEventTypeChatUpdated: ChatEventType = \"chat_updated\";\nexport const ChatEventTypeChatRemoved: ChatEventType = \"chat_removed\";\nexport const ChatEventTypeSyncMetadata: ChatEventType = \"sync_metadata\";\nexport const ChatEventTypeSyncMetadataResponse: ChatEventType = \"sync_metadata_response\";\nexport const ChatEventTypeSyncUserSession: ChatEventType = \"sync_user_session\";\nexport const ChatEventTypeSyncUserSessionResponse: ChatEventType = \"sync_user_session_response\";\nexport const ChatEventTypeClientAction: ChatEventType = \"client_action\";\nexport const ChatEventTypeClientActionCallback: ChatEventType = \"client_action_callback\";\nexport const ChatEventTypeBlockUser: ChatEventType = \"block_user\";\n/**\n * ** collab room management events\n */\nexport const ChatEventTypeCreateRoom: ChatEventType = \"create_room\";\nexport const ChatEventTypeRoomCreated: ChatEventType = \"room_created\";\nexport const ChatEventTypeJoinRoom: ChatEventType = \"join_room\";\nexport const ChatEventTypeLeaveRoom: ChatEventType = \"leave_room\";\nexport const ChatEventTypeDeleteRoom: ChatEventType = \"delete_room\";\nexport const ChatEventTypeRoomDeleted: ChatEventType = \"room_deleted\";\nexport const ChatEventTypeUpdateRoom: ChatEventType = \"update_room\";\nexport const ChatEventTypeRoomUpdated: ChatEventType = \"room_updated\";\nexport const ChatEventTypeInviteUser: ChatEventType = \"invite_user\";\nexport const ChatEventTypeUserInvited: ChatEventType = \"user_invited\";\nexport const ChatEventTypeRoomUserJoined: ChatEventType = \"room_user_joined\";\nexport const ChatEventTypeRoomUserLeft: ChatEventType = \"room_user_left\";\nexport const ChatEventTypeUserRemoved: ChatEventType = \"user_removed\";\nexport const ChatEventTypeListRooms: ChatEventType = \"list_rooms\";\nexport const ChatEventTypeRoomsResponse: ChatEventType = \"rooms_response\";\n/**\n * ** collab message events\n */\nexport const ChatEventTypeMessageEdited: ChatEventType = \"message_edited\";\nexport const ChatEventTypeMessageDeleted: ChatEventType = \"message_deleted\";\nexport const ChatEventTypeMessageReaction: ChatEventType = \"message_reaction\";\nexport const ChatEventTypeMessageReply: ChatEventType = \"message_reply\";\nexport const ChatEventTypeMentionUser: ChatEventType = \"mention_user\";\nexport const ChatEventTypeMessageEditedResponse: ChatEventType = \"message_edited_response\";\nexport const ChatEventTypeMessageDeletedResponse: ChatEventType = \"message_deleted_response\";\nexport const ChatEventTypeMessageReactionResponse: ChatEventType = \"message_reaction_response\";\n/**\n * ** collab user presence events\n */\nexport const ChatEventTypeUserPresenceStart: ChatEventType = \"user_presence_start\";\nexport const ChatEventTypeUserPresenceEnd: ChatEventType = \"user_presence_end\";\nexport const ChatEventTypeUserStatusChange: ChatEventType = \"user_status_change\";\nexport const ChatEventTypeUserActivity: ChatEventType = \"user_activity\";\nexport const ChatEventTypeUserPresenceChanged: ChatEventType = \"user_presence_changed\";\nexport const ChatEventTypeUserActivityUpdate: ChatEventType = \"user_activity_update\";\nexport const ChatEventTypeGetOnlineUsers: ChatEventType = \"get_online_users\";\nexport const ChatEventTypeOnlineUsersResponse: ChatEventType = \"online_users\";\n/**\n * ** shop assist events\n */\nexport const ChatEventTypeEndChat: ChatEventType = \"end_chat\";\nexport const ChatEventTypeChatEnded: ChatEventType = \"chat_ended\";\n/**\n * ** agent session events\n */\nexport const ChatEventTypeAgentSessionStart: ChatEventType = \"agent_session_start\";\nexport const ChatEventTypeAgentSessionEnd: ChatEventType = \"agent_session_end\";\nexport const ChatEventTypeAgentStatusChange: ChatEventType = \"agent_status_change\";\nexport const ChatEventTypeAgentActivityPing: ChatEventType = \"agent_activity_ping\";\nexport const ChatEventTypeAgentChatAssigned: ChatEventType = \"agent_chat_assigned\";\nexport const ChatEventTypeAgentChatCompleted: ChatEventType = \"agent_chat_completed\";\n/**\n * ** AI agents retrieval events\n */\nexport const ChatEventTypeGetAgents: ChatEventType = \"get_agents\";\nexport const ChatEventTypeGetAgentsResponse: ChatEventType = \"get_agents_response\";\n/**\n * ** CSAT events\n */\nexport const ChatEventTypeCSATRequest: ChatEventType = \"csat_request\"; // Internal: scheduler requests chat to send CSAT\nexport const ChatEventTypeCSATSurvey: ChatEventType = \"show_csat_survey\";\nexport const ChatEventTypeCSATResponse: ChatEventType = \"csat_response\";\n/**\n * ** User Suggested Actions events\n */\nexport const ChatEventTypeUserSuggestedActions: ChatEventType = \"user_suggested_actions\";\nexport const ChatEventTypeUserSuggestedActionSelected: ChatEventType = \"user_suggested_action_selected\";\n/**\n * ** Summary events\n */\nexport const ChatEventTypeSummaryUpdate: ChatEventType = \"summary_update\";\n/**\n * ** Agent Context events\n */\nexport const ChatEventTypeAgentContextUpdate: ChatEventType = \"agent_context_update\";\nexport const ChatEventTypeAgentExecutionStarted: ChatEventType = \"agent_execution_started\";\nexport const ChatEventTypeAgentExecutionEnded: ChatEventType = \"agent_execution_ended\";\nexport const ChatEventTypeLoadAgentContext: ChatEventType = \"load_agent_context\";\nexport const ChatEventTypeLoadAgentContextResponse: ChatEventType = \"load_agent_context_response\";\n/**\n * ** Plan → Approve → Execute events\n */\nexport const ChatEventTypePlanPendingApproval: ChatEventType = \"plan_pending_approval\";\nexport const ChatEventTypePlanApproved: ChatEventType = \"plan_approved\";\nexport const ChatEventTypePlanRejected: ChatEventType = \"plan_rejected\";\nexport const ChatEventTypePlanCompleted: ChatEventType = \"plan_completed\";\nexport const ChatEventTypeStepStarted: ChatEventType = \"step_started\";\nexport const ChatEventTypeStepCompleted: ChatEventType = \"step_completed\";\nexport const ChatEventTypeStepFailed: ChatEventType = \"step_failed\";\n/**\n * ** New Chat events\n */\nexport const ChatEventTypeNewChat: ChatEventType = \"new_chat\";\nexport const ChatEventTypeNewChatCreated: ChatEventType = \"new_chat_created\";\n/**\n * ** Heartbeat events\n */\nexport const ChatEventTypePing: ChatEventType = \"ping\";\nexport const ChatEventTypePong: ChatEventType = \"pong\";\n/**\n * ** Skill activation events\n */\nexport const ChatEventTypeSkillActivate: ChatEventType = \"skill_activate\";\nexport const ChatEventTypeSkillDeactivate: ChatEventType = \"skill_deactivate\";\nexport const ChatEventTypeSkillsChanged: ChatEventType = \"skills_changed\";\n/**\n * ** Attachment processing events (deferred document processing)\n */\nexport const ChatEventTypeAttachmentProcessingStarted: ChatEventType = \"attachment_processing_started\";\nexport const ChatEventTypeAttachmentProcessingProgress: ChatEventType = \"attachment_processing_progress\";\nexport const ChatEventTypeAttachmentProcessingComplete: ChatEventType = \"attachment_processing_complete\";\nexport const ChatEventTypeAttachmentProcessingError: ChatEventType = \"attachment_processing_error\";\nexport const ChatEventTypeRetryAttachment: ChatEventType = \"retry_attachment\";\nexport type ChatEventTypeTS =\n  | \"message\"\n  | \"user_joined\"\n  | \"user_left\"\n  | \"typing\"\n  | \"stopped_typing\"\n  | \"read\"\n  | \"delivered\"\n  | \"reconnected\"\n  | \"error\"\n  | \"message_status_update\"\n  | \"load_chat\"\n  | \"load_chat_response\"\n  | \"waiting\"\n  | \"waiting_for_agent\"\n  | \"human_agent_joined\"\n  | \"end_chat\"\n  | \"chat_ended\"\n  | \"human_agent_left\"\n  | \"observer_joined\"\n  | \"observer_left\"\n  | \"list_chats\"\n  | \"chat_updated\"\n  | \"chat_removed\"\n  | \"sync_metadata\"\n  | \"sync_metadata_response\"\n  | \"sync_user_session\"\n  | \"sync_user_session_response\"\n  | \"agent_session_start\"\n  | \"agent_session_end\"\n  | \"agent_status_change\"\n  | \"agent_activity_ping\"\n  | \"agent_chat_assigned\"\n  | \"agent_chat_completed\"\n  | \"client_action\"\n  | \"client_action_callback\"\n  | \"show_csat_survey\"\n  | \"csat_response\"\n  | \"user_suggested_actions\"\n  | \"user_suggested_action_selected\"\n  | \"summary_update\"\n  | \"agent_context_update\"\n  | \"agent_execution_started\"\n  | \"agent_execution_ended\"\n  | \"load_agent_context\"\n  | \"load_agent_context_response\"\n  | \"plan_pending_approval\"\n  | \"plan_approved\"\n  | \"plan_rejected\"\n  | \"plan_completed\"\n  | \"step_started\"\n  | \"step_completed\"\n  | \"step_failed\"\n  | \"new_chat\"\n  | \"new_chat_created\"\n  | \"block_user\"\n  | \"ping\"\n  | \"pong\"\n  | \"create_room\"\n  | \"room_created\"\n  | \"join_room\"\n  | \"leave_room\"\n  | \"delete_room\"\n  | \"room_deleted\"\n  | \"update_room\"\n  | \"room_updated\"\n  | \"invite_user\"\n  | \"user_invited\"\n  | \"room_user_joined\"\n  | \"room_user_left\"\n  | \"user_removed\"\n  | \"list_rooms\"\n  | \"rooms_response\"\n  | \"message_edited\"\n  | \"message_deleted\"\n  | \"message_reaction\"\n  | \"message_reply\"\n  | \"mention_user\"\n  | \"message_edited_response\"\n  | \"message_deleted_response\"\n  | \"message_reaction_response\"\n  | \"user_presence_start\"\n  | \"user_presence_end\"\n  | \"user_status_change\"\n  | \"user_activity\"\n  | \"user_presence_changed\"\n  | \"user_activity_update\"\n  | \"get_online_users\"\n  | \"online_users\"\n  | \"get_agents\"\n  | \"get_agents_response\"\n  | \"skill_activate\"\n  | \"skill_deactivate\"\n  | \"skills_changed\"\n  | \"attachment_processing_started\"\n  | \"attachment_processing_progress\"\n  | \"attachment_processing_complete\"\n  | \"attachment_processing_error\"\n  | \"retry_attachment\";\nexport type MessageStatus = string;\nexport const MessageStatusSending: MessageStatus = \"sending\";\nexport const MessageStatusSent: MessageStatus = \"sent\";\nexport const MessageStatusDelivered: MessageStatus = \"delivered\";\nexport const MessageStatusRead: MessageStatus = \"read\";\nexport const MessageStatusFailed: MessageStatus = \"failed\";\nexport type MessageStatusTS =\n  | \"sending\"\n  | \"sent\"\n  | \"delivered\"\n  | \"read\"\n  | \"failed\";\n/**\n * EmojiReaction represents an emoji reaction to a message\n */\nexport interface EmojiReaction {\n  emoji: string;\n  count: number /* int */;\n  users?: string[]; // List of user IDs who reacted\n}\n/**\n * Location represents geographical coordinates\n */\nexport interface Location {\n  latitude: number /* float64 */;\n  longitude: number /* float64 */;\n  address?: string;\n}\n/**\n * AttachmentFile represents a file within an attachment\n */\nexport interface AttachmentFile {\n  type: string;\n  url: string;\n  thumbnailUrl?: string;\n  name?: string;\n  size?: number /* int64 */;\n}\nexport type AttachmentType = string;\n/**\n * Attachment types for both user and system attachments\n */\nexport const AttachmentTypeDocument: AttachmentType = \"document\";\nexport const AttachmentTypeDocumentAnalysis: AttachmentType = \"document_analysis\";\nexport const AttachmentTypeImage: AttachmentType = \"image\";\nexport const AttachmentTypeAudio: AttachmentType = \"audio\";\nexport const AttachmentTypeVideo: AttachmentType = \"video\";\nexport const AttachmentTypeLocation: AttachmentType = \"location\";\nexport const AttachmentTypeReferences: AttachmentType = \"references\";\nexport const AttachmentTypeSubsections: AttachmentType = \"subsections\";\nexport const AttachmentTypeArticles: AttachmentType = \"articles\";\nexport const AttachmentTypeRecords: AttachmentType = \"records\";\nexport const AttachmentTypeActions: AttachmentType = \"actions\";\nexport const AttachmentTypeBullets: AttachmentType = \"bullets\";\nexport const AttachmentTypeSticker: AttachmentType = \"sticker\";\nexport const AttachmentTypeData: AttachmentType = \"data\";\nexport const AttachmentTypeKGNodes: AttachmentType = \"kgNodes\";\nexport const AttachmentTypeDocumentSources: AttachmentType = \"document_sources\";\nexport const AttachmentTypeSpreadsheet: AttachmentType = \"spreadsheet\"; // Excel, CSV files\nexport const AttachmentTypeDataFile: AttachmentType = \"data_file\"; // JSON, XML, YAML files\n\nexport type AttachmentTypeTS =\n  | \"document\"\n  | \"document_analysis\"\n  | \"image\"\n  | \"audio\"\n  | \"video\"\n  | \"location\"\n  | \"references\"\n  | \"subsections\"\n  | \"articles\"\n  | \"records\"\n  | \"actions\"\n  | \"bullets\"\n  | \"sticker\"\n  | \"data\"\n  | \"kgNodes\"\n  | \"document_sources\"\n  | \"spreadsheet\"\n  | \"data_file\";\n\n/**\n * DocumentSource represents an aggregated document source with page references\n * Used to display source cards in chat responses after document search\n */\nexport interface DocumentSource {\n  doc_id: string;\n  title: string;\n  url: string;\n  page_numbers: number /* int */[];\n  reference_count: number /* int */;\n  bounding_regions?: any /* docs.BoundingRegion */[];\n  page_infos?: any /* docs.PageInfo */[]; // Page dimensions for coordinate scaling\n}\n/**\n * Attachment represents any type of attachment to a message\n */\nexport interface Attachment {\n  type: AttachmentTypeTS;\n  documentAnalysis?: DocumentAnalysisResult;\n  title?: string;\n  url: string;\n  files?: AttachmentFile[]; // Associated files\n  location?: Location; // Location data if applicable\n  data?: { [key: string]: Variable};\n  kgNodes?: KGNode[];\n  actions?: Action[];\n  documentSources?: DocumentSource[];\n  /**\n   * Smart document processing fields\n   */\n  fileMetadata?: any /* docs.AttachmentFileMetadata */; // Client-side extracted file metadata\n  processing?: any /* docs.ProcessingResult */; // Smart processing result\n}\nexport interface Action {\n  id: string;\n  title: string;\n  icon?: string;\n  description?: string;\n  onAction?: () => void;\n}\n/**\n * ChatMessage represents the core message structure\n */\nexport interface ChatMessage {\n  /**\n   * Core fields\n   */\n  id: string;\n  role: ChatRoleTS;\n  content: string;\n  time: number /* int64 */;\n  status: MessageStatusTS;\n  /**\n   * Sender information\n   */\n  senderId: string;\n  senderName?: string;\n  /**\n   * Timing\n   */\n  createdAt: number /* int64 */;\n  updatedAt?: number /* int64 */;\n  /**\n   * Message relations\n   */\n  replyTo?: string;\n  threadId?: string;\n  mentions?: string[];\n  /**\n   * Attachments and reactions\n   */\n  attachments?: Attachment[];\n  reactions?: EmojiReaction[];\n  /**\n   * Additional data\n   */\n  variables?: { [key: string]: Variable};\n  /**\n   * Tool call\n   */\n  name?: string;\n  toolCallId?: string;\n  toolCalls?: ToolCall[];\n  /**\n   * LLM usage\n   */\n  llmUsage?: LLMUsage;\n}\nexport interface ChatEvent {\n  type: ChatEventTypeTS;\n  orgId: string;\n  chatKey: string;\n  userId: string;\n  timestamp: number /* int64 */;\n  data?: { [key: string]: any};\n  message?: ChatMessage;\n}\nexport interface ChatGrading {\n  chatKey: string;\n  grade: number /* int */;\n  topic: string;\n  summary: string;\n}\nexport interface ChatSession {\n  id: string;\n  status: ChatSessionStatus;\n  user?: ChatUser;\n  activeChatKey?: string;\n  preferences?: ChatSessionPreferences;\n  lastActivity: number /* int64 */;\n  expiresAt: number /* int64 */;\n  metadata?: { [key: string]: any};\n}\nexport type ChatSessionStatus = string;\nexport const ChatSessionStatusActive: ChatSessionStatus = \"active\";\nexport const ChatSessionStatusIdle: ChatSessionStatus = \"idle\";\nexport const ChatSessionStatusExpired: ChatSessionStatus = \"expired\";\nexport interface ChatSessionPreferences {\n  language: string;\n  theme: string;\n  notifications: boolean;\n  timeZone: string;\n  messageDisplay: string; // compact/expanded\n  autoTranslate: boolean;\n  rateLimits?: ChatRateLimits;\n}\nexport interface ChatRateLimits {\n  maxMessagesPerMinute: number /* int */;\n  maxTokensPerDay: number /* int */;\n  cooldownPeriod: number /* int */; // seconds\n}\n/**\n * ==========================\n * todo: move to common/llm\n */\nexport interface LLMConfig {\n  Provider: string;\n  Model: string;\n  Temperature: number /* float64 */;\n  MaxTokens: number /* int */;\n  SystemPrompt: string;\n  Tools: LLMTool[];\n  Memory?: LLMMemoryConfig;\n}\nexport interface LLMMemoryConfig {\n  MaxMessages: number /* int */;\n  IncludeSystem: boolean;\n  WindowSize: number /* int */; // Token window size\n  Strategy: string; // e.g., \"sliding\", \"summarize\"\n}\nexport interface LLMTool {\n  Name: string;\n  Type: string;\n  Function: LLMFunction;\n}\nexport interface LLMFunction {\n  Name: string;\n  Description: string;\n  Parameters: any /* types.JSONSchema */;\n}\nexport interface ToolCall {\n  Name: string;\n  Arguments: { [key: string]: any};\n  ID: string;\n  Description: string;\n}\nexport interface LLMResponse {\n  Content: string;\n  ToolCalls: ToolCall[];\n  Usage?: LLMUsage;\n  ResponseId: string; // OpenAI Responses API - the response ID for conversation continuity\n}\nexport interface LLMUsage {\n  inputTokens: number /* int64 */;\n  outputTokens: number /* int64 */;\n  totalTokens: number /* int64 */;\n}\n/**\n * ChatSummary represents lightweight chat information for caching and listing\n */\nexport interface ChatSummary {\n  chatKey: string;\n  title: string;\n  userId?: string;\n  status: ChatStatus;\n  lastUpdated: number /* int64 */;\n  waitingSince?: number /* int64 */; // Only populated for waiting chats\n  pinned?: boolean;\n  metadata?: { [key: string]: any};\n  isBackground?: boolean; // True if this is a background automation task\n}\nexport interface GetChatRequest {\n  orgId: string;\n  chatKey: string;\n}\nexport interface GetChatResponse {\n  chat?: Chat;\n  metadata: ResponseMetadata;\n}\nexport interface ChatProductReference {\n  id: string;\n  title: string;\n  price: number /* float64 */;\n  image?: string;\n  url?: string;\n}\n/**\n * Chat Archival Models\n */\nexport interface ChatArchivalRequest {\n  orgId: string;\n  chatKey: string;\n  chat: Chat;\n}\nexport interface ChatArchivalResponse {\n  success: boolean;\n  error?: string;\n  message?: string;\n}\n/**\n * Agent Session Request/Response Models\n */\nexport interface StartAgentSessionRequest {\n  orgId: string;\n  agentId: string;\n  userAgent?: string;\n  ipAddress?: string;\n}\nexport interface StartAgentSessionResponse {\n  metadata: ResponseMetadata;\n}\nexport interface EndAgentSessionRequest {\n  orgId: string;\n  agentId: string;\n}\nexport interface EndAgentSessionResponse {\n  metadata: ResponseMetadata;\n}\nexport interface UpdateAgentStatusRequest {\n  orgId: string;\n  agentId: string;\n  status: AgentStatusTS;\n}\nexport interface UpdateAgentStatusResponse {\n  metadata: ResponseMetadata;\n}\nexport interface UpdateAgentLastActivityRequest {\n  orgId: string;\n  agentId: string;\n}\nexport interface UpdateAgentLastActivityResponse {\n  metadata: ResponseMetadata;\n}\nexport interface AssignChatToAgentRequest {\n  orgId: string;\n  agentId: string;\n  chatKey: string;\n}\nexport interface AssignChatToAgentResponse {\n  metadata: ResponseMetadata;\n}\nexport interface CompleteChatByAgentRequest {\n  orgId: string;\n  agentId: string;\n  chatKey: string;\n}\nexport interface CompleteChatByAgentResponse {\n  metadata: ResponseMetadata;\n}\nexport interface GetAgentSessionRequest {\n  orgId: string;\n  agentId: string;\n}\nexport interface GetAgentSessionResponse {\n  session?: AgentSession;\n  metadata: ResponseMetadata;\n}\nexport interface GetOnlineAgentsRequest {\n  orgId: string;\n}\nexport interface GetOnlineAgentsResponse {\n  sessions: AgentSession[];\n  metadata: ResponseMetadata;\n}\nexport interface GetOnlineAgentCountRequest {\n  orgId: string;\n}\nexport interface GetOnlineAgentCountResponse {\n  count: number /* int */;\n  metadata: ResponseMetadata;\n}\n/**\n * Queue-specific chat request/response types\n */\nexport interface GetQueueChatsRequest {\n  orgId: string;\n  queueId: string;\n}\nexport interface GetQueueChatsResponse {\n  chats: ChatSummary[];\n  metadata: ResponseMetadata;\n}\nexport interface GetQueueChatCountRequest {\n  orgId: string;\n  queueId: string;\n}\nexport interface GetQueueChatCountResponse {\n  count: number /* int */;\n  metadata: ResponseMetadata;\n}\nexport type UserStatusTS = 'online' | 'away' | 'busy' | 'offline';\nexport type UserStatus = string;\nexport const UserStatusOnline: UserStatus = \"online\";\nexport const UserStatusAway: UserStatus = \"away\";\nexport const UserStatusBusy: UserStatus = \"busy\";\nexport const UserStatusOffline: UserStatus = \"offline\";\n/**\n * UserSession for tracking online users\n */\nexport interface UserSession {\n  orgId: string;\n  userId: string;\n  userName: string;\n  status: UserStatusTS;\n  onlineSince: number /* int64 */;\n  lastActivity: number /* int64 */;\n}\n/**\n * User status update requests\n */\nexport interface UpdateUserStatusRequest {\n  orgId: string;\n  userId: string;\n  status: UserStatusTS;\n}\nexport interface UpdateUserStatusResponse {\n  metadata: ResponseMetadata;\n}\n/**\n * Get online users\n */\nexport interface GetOnlineUsersRequest {\n  orgId: string;\n}\nexport interface GetOnlineUsersResponse {\n  metadata: ResponseMetadata;\n  users: UserSession[];\n}\n/**\n * Analytics Trigger Models\n */\nexport interface TriggerAnalyticsScanRequest {\n  org_id?: string; // Optional: if empty, scans all orgs\n}\nexport interface TriggerAnalyticsScanResponse {\n  metadata: ResponseMetadata;\n  chats_archived: number /* int */;\n}\n/**\n * AttachmentProcessingStartedData is sent when attachment processing begins\n */\nexport interface AttachmentProcessingStartedData {\n  attachmentId: string;\n  fileName: string;\n  strategy: string;\n}\n/**\n * AttachmentProcessingProgressData is sent during attachment processing\n */\nexport interface AttachmentProcessingProgressData {\n  attachmentId: string;\n  percent: number /* int */;\n  stage: string;\n  message: string;\n}\n/**\n * AttachmentProcessingCompleteData is sent when attachment processing completes\n */\nexport interface AttachmentProcessingCompleteData {\n  attachmentId: string;\n  result?: any /* docs.ProcessingResult */;\n}\n/**\n * AttachmentProcessingErrorData is sent when attachment processing fails\n */\nexport interface AttachmentProcessingErrorData {\n  attachmentId: string;\n  error: string;\n  retryable: boolean;\n}\n/**\n * RetryAttachmentData is sent by frontend to retry a failed attachment\n */\nexport interface RetryAttachmentData {\n  attachmentId: string;\n}\n\n//////////\n// source: chat-stats-models.go\n\n/**\n * Active chat requests/responses\n */\nexport interface GetActiveChatCountRequest {\n  orgId: string;\n}\nexport interface GetActiveChatCountResponse {\n  count: number /* int */;\n  metadata: ResponseMetadata;\n}\nexport interface GetActiveChatsRequest {\n  orgId: string;\n  pastHours?: number /* float64 */; // 0 means all, 0.5 means past 30 min, 1 means past hour, etc.\n}\nexport interface GetActiveChatsResponse {\n  chats: ChatSummary[];\n  metadata: ResponseMetadata;\n}\n/**\n * Waiting for agent requests/responses\n */\nexport interface GetWaitingForAgentChatCountRequest {\n  orgId: string;\n}\nexport interface GetWaitingForAgentChatCountResponse {\n  count: number /* int */;\n  metadata: ResponseMetadata;\n}\nexport interface GetWaitingForAgentChatsRequest {\n  orgId: string;\n}\nexport interface GetWaitingForAgentChatsResponse {\n  chats: ChatSummary[];\n  metadata: ResponseMetadata;\n}\n/**\n * User chats requests/responses\n */\nexport interface GetUserChatsRequest {\n  orgId: string;\n  userId: string;\n  limit?: number /* int */; // Number of chats to return (default 15)\n  offset?: number /* int */; // Number of chats to skip (for pagination)\n}\nexport interface GetUserChatsResponse {\n  chats: ChatSummary[];\n  total: number /* int */; // Total number of chats for this user\n  hasMore: boolean; // Whether there are more chats to load\n  metadata: ResponseMetadata;\n}\n/**\n * Daily counter requests/responses\n */\nexport interface GetDailyChatCountRequest {\n  orgId: string;\n  date: string /* RFC3339 */;\n  timezone: string;\n}\nexport interface GetDailyChatCountResponse {\n  count: number /* int64 */;\n  date: string;\n  timezone: string;\n  metadata: any /* types.ResponseMetadata */;\n}\n/**\n * Agent context requests/responses (for cross-service access via NATS)\n */\nexport interface GetAgentContextRequest {\n  orgId: string;\n  agentId: string;\n  chatKey: string;\n}\nexport interface GetAgentContextResponse {\n  agentContext: any; // *agents.AgentContext, use interface to avoid circular import\n  metadata: ResponseMetadata;\n}\n\n//////////\n// source: memory-types.go\n\nexport interface MemoryContact {\n  name: string;\n  role?: string;\n  notes?: string;\n}\nexport interface MemoryNote {\n  text: string;\n  createdAt: string /* RFC3339 */;\n}\nexport interface MemoryProfile {\n  preferredName?: string;\n  timezone?: string;\n  language?: string;\n  company?: string;\n  role?: string;\n  contacts?: MemoryContact[];\n  notes?: MemoryNote[];\n  version: number /* int */;\n  updatedAt: string /* RFC3339 */;\n}\n\n//////////\n// source: queue-models.go\n\n\n// Queue types\nexport const QueueTypes = {\n  skill: { value: 'skill', label: 'Skill-based', description: 'Route by agent expertise and skills' },\n  priority: { value: 'priority', label: 'Priority-based', description: 'Route by customer tier and urgency level' },\n  department: { value: 'department', label: 'Department-based', description: 'Route by business function alignment' },\n  complexity: { value: 'complexity', label: 'Complexity-based', description: 'Route by issue difficulty assessment' },\n} as const;\n\nexport type QueueTypeTS = keyof typeof QueueTypes;\nexport type QueueTypeOptionTS = typeof QueueTypes[QueueTypeTS];\n\n/**\n * QueueType represents the routing algorithm type\n */\nexport type QueueType = string;\n/**\n * Queue Type Constants - These are hardcoded routing algorithms, not admin-configurable\n */\nexport const QueueTypeSkill: QueueType = \"skill\";\n/**\n * Queue Type Constants - These are hardcoded routing algorithms, not admin-configurable\n */\nexport const QueueTypePriority: QueueType = \"priority\";\n/**\n * Queue Type Constants - These are hardcoded routing algorithms, not admin-configurable\n */\nexport const QueueTypeDepartment: QueueType = \"department\";\n/**\n * Queue Type Constants - These are hardcoded routing algorithms, not admin-configurable\n */\nexport const QueueTypeComplexity: QueueType = \"complexity\";\n/**\n * AgentQueue represents an individual queue within a queue type\n */\nexport interface AgentQueue {\n  id: string /* uuid */;\n  orgId: string;\n  type: QueueTypeTS; // \"skill\", \"priority\", etc.\n  name: string; // 'technical_support', 'sales', etc. (snake_case for metadata matching)\n  title: string; // 'Technical Support', 'Sales', etc. (human-readable display name)\n  description: string;\n  agentIds: string[]; // Agents assigned to this queue\n  config: { [key: string]: any}; // Extensible configuration\n  isActive: boolean;\n  isDefault: boolean; // Default queue for unmatched chats\n  createdAt: string /* RFC3339 */;\n  updatedAt: string /* RFC3339 */;\n  createdBy?: string;\n  updatedBy?: string;\n}\n/**\n * GetAgentQueuesFilter represents filtering options for agent queues\n */\nexport interface GetAgentQueuesFilter {\n  type?: QueueType;\n  isActive?: boolean;\n}\n/**\n * Agent Queue Operations\n */\nexport interface CreateAgentQueueRequest {\n  orgId: string;\n  type: QueueType; // QueueTypeSkill, QueueTypePriority, etc.\n  name: string; // 'technical_support', 'sales', etc. (snake_case)\n  title: string; // 'Technical Support', 'Sales', etc. (human-readable)\n  description: string;\n  agentIds?: string[];\n  config?: { [key: string]: any};\n  isDefault?: boolean;\n  createdBy?: string;\n  updatedBy?: string;\n}\nexport interface CreateAgentQueueResponse {\n  queue?: AgentQueue;\n  metadata: any /* types.ResponseMetadata */;\n}\nexport interface GetAgentQueuesRequest {\n  orgId: string;\n  type?: QueueType; // Filter by queue type\n  isActive?: boolean; // Filter by active status\n}\nexport interface GetAgentQueuesResponse {\n  queues: (AgentQueue | undefined)[];\n  metadata: any /* types.ResponseMetadata */;\n}\nexport interface UpdateAgentQueueRequest {\n  orgId: string;\n  id: string;\n  type: QueueType; // QueueTypeSkill, QueueTypePriority, etc.\n  name: string; // 'technical_support', 'sales', etc. (snake_case)\n  title: string; // 'Technical Support', 'Sales', etc. (human-readable)\n  description: string;\n  agentIds?: string[];\n  config?: { [key: string]: any};\n  isDefault?: boolean;\n  updatedBy?: string;\n}\nexport interface UpdateAgentQueueResponse {\n  queue?: AgentQueue;\n  metadata: any /* types.ResponseMetadata */;\n}\nexport interface DeleteAgentQueueRequest {\n  orgId: string;\n  id: string;\n}\nexport interface DeleteAgentQueueResponse {\n  metadata: any /* types.ResponseMetadata */;\n}\n/**\n * ChatQueueInfo extends Chat with queue routing information\n */\nexport interface ChatQueueInfo {\n  recommendedQueueId?: string /* uuid */;\n  recommendedQueueName?: string;\n  assignedQueueId?: string /* uuid */;\n  assignedQueueName?: string;\n}\n\n//////////\n// source: subjects.go\n\nexport const GetWaitingForAgentChatCountSubject = \"chat.get_waiting_for_agent_chat_count\";\nexport const GetActiveChatCountSubject = \"chat.get_active_chat_count\";\nexport const GetWaitingForAgentChatsSubject = \"chat.get_waiting_for_agent_chats\";\nexport const GetActiveChatsSubject = \"chat.get_active_chats\";\nexport const GetUserChatsSubject = \"chat.get_user_chats\";\nexport const GetChatSubject = \"chat.get_chat\";\n/**\n * Chat Archival Subjects\n */\nexport const ChatArchiveSubjectPattern = \"chat.archive.%s.server\"; // %s = channel/product (e.g., shop-assist, gov-services)\n/**\n * Agent Session Subjects\n */\nexport const StartAgentSessionSubject = \"chat.agent_session.start\";\nexport const EndAgentSessionSubject = \"chat.agent_session.end\";\nexport const UpdateAgentStatusSubject = \"chat.agent_session.update_status\";\nexport const UpdateAgentLastActivitySubject = \"chat.agent_session.update_last_activity\";\nexport const AssignChatToAgentSubject = \"chat.agent_session.assign_chat\";\nexport const CompleteChatByAgentSubject = \"chat.agent_session.complete_chat\";\nexport const GetAgentSessionSubject = \"chat.agent_session.get\";\nexport const GetOnlineAgentsSubject = \"chat.agent_session.get_online_agents\";\nexport const GetOnlineAgentCountSubject = \"chat.agent_session.get_online_agent_count\";\n/**\n * Queue Management Subjects\n */\nexport const CreateAgentQueueSubject = \"chat.agent_queue.create\";\nexport const GetAgentQueuesSubject = \"chat.agent_queue.get\";\nexport const UpdateAgentQueueSubject = \"chat.agent_queue.update\";\nexport const DeleteAgentQueueSubject = \"chat.agent_queue.delete\";\n/**\n * Queue-specific Chat Subjects\n */\nexport const GetQueueChatsSubject = \"chat.queue.get_chats\";\nexport const GetQueueChatCountSubject = \"chat.queue.get_chat_count\";\n/**\n * Daily Counter Subjects\n */\nexport const GetDailyChatCountSubject = \"chat.get_daily_chat_count\";\n/**\n * User Status Subjects\n */\nexport const UpdateUserStatusSubject = \"chat.user.status.update\";\nexport const GetOnlineUsersSubject = \"chat.users.online.get\";\n/**\n * Analytics Trigger Subjects\n */\nexport const TriggerAnalyticsScanSubject = \"chat.analytics.trigger-scan\";\n/**\n * Org Setup Subject\n */\nexport const SetupOrgSubject = \"chat.org.setup\";\n/**\n * Agent Context Subject (for other services to fetch agent context)\n */\nexport const GetAgentContextSubject = \"chat.agent-context.get\";\n/**\n * Memory Subject — the nightly cron entry point. The scheduler service\n * publishes this; the chat service enumerates every org's KV bucket,\n * finds chats updated in the last 24h, and summarizes each in-process.\n * No corresponding \"summarize one chat\" NATS subject exists — per-chat\n * summarization is an in-process call (see ChatService.SummarizeChat)\n * or an HTTP endpoint when we need an admin UI trigger.\n */\nexport const TriggerMemorySummarizationSubject = \"chat.memory.summarize.nightly\";\n/**\n * SummarizeChatResponse is returned by ChatService.SummarizeChat (in-process)\n * and surfaced in nightly-sweep log lines. Kept in the common package so an\n * HTTP endpoint can reuse the shape when we add an admin trigger.\n */\nexport interface SummarizeChatResponse {\n  orgId: string;\n  chatKey: string;\n  summary?: string;\n  messagesCount: number /* int */;\n  skippedReason?: string;\n  error?: string;\n}\n"],"mappings":";;;AAaO,IAAM,mBAA+B;AACrC,IAAM,yBAAqC;AAC3C,IAAM,sBAAkC;AACxC,IAAM,mBAA+B;AACrC,IAAM,qBAAiC;AACvC,IAAM,sBAAkC;AAGxC,IAAM,0BAAoC;AAC1C,IAAM,qBAA+B;AACrC,IAAM,sBAAgC;AACtC,IAAM,iBAA2B;AACjC,IAAM,gBAA0B;AA6EhC,IAAM,eAAyB;AAC/B,IAAM,aAAuB;AAC7B,IAAM,gBAA0B;AAChC,IAAM,qBAA+B;AACrC,IAAM,mBAA6B;AACnC,IAAM,oBAA8B;AACpC,IAAM,iBAA2B;AACjC,IAAM,eAAyB;AAa/B,IAAM,oBAAiC;AACvC,IAAM,kBAA+B;AACrC,IAAM,kBAA+B;AACrC,IAAM,qBAAkC;AAoBxC,IAAM,0BAAyC;AAC/C,IAAM,wBAAuC;AAC7C,IAAM,sBAAqC;AAC3C,IAAM,6BAA4C;AAClD,IAAM,oBAAmC;AACzC,IAAM,yBAAwC;AAC9C,IAAM,2BAA0C;AAChD,IAAM,qBAAoC;AAC1C,IAAM,uBAAsC;AAC5C,IAAM,wBAAuC;AAC7C,IAAM,gCAA+C;AACrD,IAAM,uBAAsC;AAC5C,IAAM,+BAA8C;AACpD,IAAM,mCAAkD;AACxD,IAAM,gCAA+C;AACrD,IAAM,8BAA6C;AACnD,IAAM,8BAA6C;AACnD,IAAM,4BAA2C;AACjD,IAAM,yBAAwC;AAC9C,IAAM,2BAA0C;AAChD,IAAM,2BAA0C;AAChD,IAAM,4BAA2C;AACjD,IAAM,oCAAmD;AACzD,IAAM,+BAA8C;AACpD,IAAM,uCAAsD;AAC5D,IAAM,4BAA2C;AACjD,IAAM,oCAAmD;AACzD,IAAM,yBAAwC;AAI9C,IAAM,0BAAyC;AAC/C,IAAM,2BAA0C;AAChD,IAAM,wBAAuC;AAC7C,IAAM,yBAAwC;AAC9C,IAAM,0BAAyC;AAC/C,IAAM,2BAA0C;AAChD,IAAM,0BAAyC;AAC/C,IAAM,2BAA0C;AAChD,IAAM,0BAAyC;AAC/C,IAAM,2BAA0C;AAChD,IAAM,8BAA6C;AACnD,IAAM,4BAA2C;AACjD,IAAM,2BAA0C;AAChD,IAAM,yBAAwC;AAC9C,IAAM,6BAA4C;AAIlD,IAAM,6BAA4C;AAClD,IAAM,8BAA6C;AACnD,IAAM,+BAA8C;AACpD,IAAM,4BAA2C;AACjD,IAAM,2BAA0C;AAChD,IAAM,qCAAoD;AAC1D,IAAM,sCAAqD;AAC3D,IAAM,uCAAsD;AAI5D,IAAM,iCAAgD;AACtD,IAAM,+BAA8C;AACpD,IAAM,gCAA+C;AACrD,IAAM,4BAA2C;AACjD,IAAM,mCAAkD;AACxD,IAAM,kCAAiD;AACvD,IAAM,8BAA6C;AACnD,IAAM,mCAAkD;AAIxD,IAAM,uBAAsC;AAC5C,IAAM,yBAAwC;AAI9C,IAAM,iCAAgD;AACtD,IAAM,+BAA8C;AACpD,IAAM,iCAAgD;AACtD,IAAM,iCAAgD;AACtD,IAAM,iCAAgD;AACtD,IAAM,kCAAiD;AAIvD,IAAM,yBAAwC;AAC9C,IAAM,iCAAgD;AAItD,IAAM,2BAA0C;AAChD,IAAM,0BAAyC;AAC/C,IAAM,4BAA2C;AAIjD,IAAM,oCAAmD;AACzD,IAAM,2CAA0D;AAIhE,IAAM,6BAA4C;AAIlD,IAAM,kCAAiD;AACvD,IAAM,qCAAoD;AAC1D,IAAM,mCAAkD;AACxD,IAAM,gCAA+C;AACrD,IAAM,wCAAuD;AAI7D,IAAM,mCAAkD;AACxD,IAAM,4BAA2C;AACjD,IAAM,4BAA2C;AACjD,IAAM,6BAA4C;AAClD,IAAM,2BAA0C;AAChD,IAAM,6BAA4C;AAClD,IAAM,0BAAyC;AAI/C,IAAM,uBAAsC;AAC5C,IAAM,8BAA6C;AAInD,IAAM,oBAAmC;AACzC,IAAM,oBAAmC;AAIzC,IAAM,6BAA4C;AAClD,IAAM,+BAA8C;AACpD,IAAM,6BAA4C;AAIlD,IAAM,2CAA0D;AAChE,IAAM,4CAA2D;AACjE,IAAM,4CAA2D;AACjE,IAAM,yCAAwD;AAC9D,IAAM,+BAA8C;AAqGpD,IAAM,uBAAsC;AAC5C,IAAM,oBAAmC;AACzC,IAAM,yBAAwC;AAC9C,IAAM,oBAAmC;AACzC,IAAM,sBAAqC;AAqC3C,IAAM,yBAAyC;AAC/C,IAAM,iCAAiD;AACvD,IAAM,sBAAsC;AAC5C,IAAM,sBAAsC;AAC5C,IAAM,sBAAsC;AAC5C,IAAM,yBAAyC;AAC/C,IAAM,2BAA2C;AACjD,IAAM,4BAA4C;AAClD,IAAM,yBAAyC;AAC/C,IAAM,wBAAwC;AAC9C,IAAM,wBAAwC;AAC9C,IAAM,wBAAwC;AAC9C,IAAM,wBAAwC;AAC9C,IAAM,qBAAqC;AAC3C,IAAM,wBAAwC;AAC9C,IAAM,gCAAgD;AACtD,IAAM,4BAA4C;AAClD,IAAM,yBAAyC;AAwI/C,IAAM,0BAA6C;AACnD,IAAM,wBAA2C;AACjD,IAAM,2BAA8C;AAoMpD,IAAM,mBAA+B;AACrC,IAAM,iBAA6B;AACnC,IAAM,iBAA6B;AACnC,IAAM,oBAAgC;AA+LtC,IAAM,aAAa;AAAA,EACxB,OAAO,EAAE,OAAO,SAAS,OAAO,eAAe,aAAa,sCAAsC;AAAA,EAClG,UAAU,EAAE,OAAO,YAAY,OAAO,kBAAkB,aAAa,2CAA2C;AAAA,EAChH,YAAY,EAAE,OAAO,cAAc,OAAO,oBAAoB,aAAa,uCAAuC;AAAA,EAClH,YAAY,EAAE,OAAO,cAAc,OAAO,oBAAoB,aAAa,uCAAuC;AACpH;AAYO,IAAM,iBAA4B;AAIlC,IAAM,oBAA+B;AAIrC,IAAM,sBAAiC;AAIvC,IAAM,sBAAiC;AA2FvC,IAAM,qCAAqC;AAC3C,IAAM,4BAA4B;AAClC,IAAM,iCAAiC;AACvC,IAAM,wBAAwB;AAC9B,IAAM,sBAAsB;AAC5B,IAAM,iBAAiB;AAIvB,IAAM,4BAA4B;AAIlC,IAAM,2BAA2B;AACjC,IAAM,yBAAyB;AAC/B,IAAM,2BAA2B;AACjC,IAAM,iCAAiC;AACvC,IAAM,2BAA2B;AACjC,IAAM,6BAA6B;AACnC,IAAM,yBAAyB;AAC/B,IAAM,yBAAyB;AAC/B,IAAM,6BAA6B;AAInC,IAAM,0BAA0B;AAChC,IAAM,wBAAwB;AAC9B,IAAM,0BAA0B;AAChC,IAAM,0BAA0B;AAIhC,IAAM,uBAAuB;AAC7B,IAAM,2BAA2B;AAIjC,IAAM,2BAA2B;AAIjC,IAAM,0BAA0B;AAChC,IAAM,wBAAwB;AAI9B,IAAM,8BAA8B;AAIpC,IAAM,kBAAkB;AAIxB,IAAM,yBAAyB;AAS/B,IAAM,oCAAoC;","names":[]}

package/dist/transport/index.js

@@ -270,7 +270,8 @@ function createSSETransport(options = {}) {
             orgId: event.orgId,
             chatKey: event.chatKey,
             userId: event.userId,
-            message: event.message
+            message: event.message,
+            ...event.data ? { data: event.data } : {}
           });
           break;
         case "typing":

package/dist/transport/index.js.map

@@ -1 +1 @@
-{"version":3,"sources":["../../transport/index.ts","../../transport/types.ts","../../transport/sse.ts","../../transport/sse-fetch.ts","../../transport/whatsapp.ts"],"sourcesContent":["/**\n * Transport Layer\n *\n * Platform-agnostic transport abstractions for chat communication.\n *\n * @example Browser (SSE)\n * ```typescript\n * import { createSSETransport } from \"@elqnt/chat/transport\";\n *\n * const transport = createSSETransport({ debug: true });\n * await transport.connect({ baseUrl, orgId, userId, clientType: \"customer\" });\n *\n * transport.onMessage((event) => {\n *   console.log(\"Received:\", event);\n * });\n * ```\n *\n * @example React Native (Fetch-based SSE)\n * ```typescript\n * import { createFetchSSETransport } from \"@elqnt/chat/transport\";\n *\n * const transport = createFetchSSETransport();\n * await transport.connect({ baseUrl, orgId, userId, clientType: \"customer\" });\n * ```\n *\n * @example Custom Transport\n * ```typescript\n * import type { ChatTransport } from \"@elqnt/chat/transport\";\n *\n * const customTransport: ChatTransport = {\n *   connect: async (config) => { ... },\n *   disconnect: () => { ... },\n *   send: async (event) => { ... },\n *   sendMessage: async (message) => { ... },\n *   onMessage: (handler) => { ... },\n *   on: (eventType, handler) => { ... },\n *   getState: () => { ... },\n *   getMetrics: () => { ... },\n *   getError: () => { ... },\n *   clearError: () => { ... },\n * };\n * ```\n */\n\n// Types\nexport type {\n  ChatTransport,\n  TransportConfig,\n  TransportState,\n  TransportError,\n  TransportFactory,\n  TransportLogger,\n  ConnectionMetrics,\n  EventHandler,\n  Unsubscribe,\n  RetryConfig,\n  SendMessageOptions,\n  CreateChatOptions,\n  LoadChatOptions,\n  EndChatOptions,\n} from \"./types\";\n\nexport {\n  createLogger,\n  calculateRetryInterval,\n  DEFAULT_RETRY_CONFIG,\n} from \"./types\";\n\n// Browser SSE transport\nexport { createSSETransport } from \"./sse\";\nexport type { SSETransportOptions } from \"./sse\";\n\n// Fetch-based SSE transport (React Native)\nexport { createFetchSSETransport } from \"./sse-fetch\";\nexport type { FetchSSETransportOptions } from \"./sse-fetch\";\n\n// WhatsApp Business API transport (stub)\nexport {\n  createWhatsAppTransport,\n  mapWhatsAppToChatEvent,\n} from \"./whatsapp\";\nexport type {\n  WhatsAppTransportConfig,\n  WhatsAppTransportOptions,\n  WhatsAppMessageType,\n  WhatsAppWebhookPayload,\n} from \"./whatsapp\";\n","/**\n * Transport Abstraction Layer Types\n *\n * Platform-agnostic transport interfaces for chat communication.\n * Supports browser SSE, React Native fetch-based SSE, and extensible\n * transports like WhatsApp Business API.\n */\n\nimport type { Chat, ChatEvent, ChatMessage } from \"../models\";\n\n/**\n * Transport connection state\n */\nexport type TransportState =\n  | \"disconnected\"\n  | \"connecting\"\n  | \"connected\"\n  | \"reconnecting\";\n\n/**\n * Transport error with retry information\n */\nexport interface TransportError {\n  code:\n    | \"CONNECTION_FAILED\"\n    | \"PARSE_ERROR\"\n    | \"SEND_FAILED\"\n    | \"TIMEOUT\"\n    | \"NETWORK_ERROR\"\n    | \"AUTH_FAILED\";\n  message: string;\n  retryable: boolean;\n  timestamp: number;\n  originalError?: unknown;\n}\n\n/**\n * Configuration for transport connection\n */\nexport interface TransportConfig {\n  /** Base URL for the chat server */\n  baseUrl: string;\n  /** Organization ID */\n  orgId: string;\n  /** User ID for authentication */\n  userId: string;\n  /** Client type for routing */\n  clientType: \"customer\" | \"humanAgent\" | \"observer\";\n  /** Optional current chat key for reconnection */\n  chatKey?: string;\n  /** Enable debug logging */\n  debug?: boolean;\n}\n\n/**\n * Retry configuration for connection attempts\n */\nexport interface RetryConfig {\n  /** Maximum number of retry attempts */\n  maxRetries?: number;\n  /** Initial retry intervals in milliseconds */\n  intervals?: number[];\n  /** Multiplier for exponential backoff */\n  backoffMultiplier?: number;\n  /** Maximum backoff time in milliseconds */\n  maxBackoffTime?: number;\n}\n\n/**\n * Connection metrics for monitoring\n */\nexport interface ConnectionMetrics {\n  /** Round-trip latency in milliseconds */\n  latency: number;\n  /** Total messages sent */\n  messagesSent: number;\n  /** Total messages received */\n  messagesReceived: number;\n  /** Messages waiting to be sent */\n  messagesQueued: number;\n  /** Number of reconnection attempts */\n  reconnectCount: number;\n  /** Last error encountered */\n  lastError?: TransportError;\n  /** Timestamp when connection was established */\n  connectedAt?: number;\n  /** Timestamp of last message */\n  lastMessageAt?: number;\n  /** Current transport type */\n  transportType?: string;\n}\n\n/**\n * Event handler function type\n */\nexport type EventHandler<T = ChatEvent> = (event: T) => void;\n\n/**\n * Unsubscribe function returned by event subscription\n */\nexport type Unsubscribe = () => void;\n\n/**\n * Send message options\n */\nexport interface SendMessageOptions {\n  /** Message content */\n  content: string;\n  /** Optional attachments */\n  attachments?: unknown[];\n  /** Optional message metadata */\n  metadata?: Record<string, unknown>;\n}\n\n/**\n * Create chat options\n */\nexport interface CreateChatOptions {\n  /** Organization ID */\n  orgId: string;\n  /** User ID */\n  userId: string;\n  /** Optional chat metadata */\n  metadata?: Record<string, unknown>;\n}\n\n/**\n * Load chat options\n */\nexport interface LoadChatOptions {\n  /** Organization ID */\n  orgId: string;\n  /** Chat key to load */\n  chatKey: string;\n  /** User ID */\n  userId: string;\n}\n\n/**\n * End chat options\n */\nexport interface EndChatOptions {\n  /** Organization ID */\n  orgId: string;\n  /** Chat key to end */\n  chatKey: string;\n  /** User ID */\n  userId: string;\n  /** Optional end reason */\n  reason?: string;\n}\n\n/**\n * Response from creating a new chat\n */\nexport interface CreateChatResponse {\n  /** The key of the created chat */\n  chatKey: string;\n}\n\n/**\n * Response from loading a chat\n */\nexport interface LoadChatResponse {\n  /** The loaded chat object */\n  chat: Chat;\n  /** Agent ID if applicable */\n  agentId?: string;\n}\n\n/**\n * Core transport interface\n *\n * Implementations must handle:\n * - Connection lifecycle (connect, disconnect, reconnect)\n * - Message sending (POST requests)\n * - Event receiving (SSE stream)\n * - Error handling and recovery\n */\nexport interface ChatTransport {\n  /**\n   * Connect to the chat server\n   * @param config - Transport configuration\n   * @returns Promise that resolves when connected\n   */\n  connect(config: TransportConfig): Promise<void>;\n\n  /**\n   * Disconnect from the server\n   * @param intentional - Whether disconnect was user-initiated\n   */\n  disconnect(intentional?: boolean): void;\n\n  /**\n   * Send a chat event to the server\n   * @param event - Chat event to send\n   */\n  send(event: ChatEvent): Promise<void>;\n\n  /**\n   * Send a message in the current chat\n   * @param message - Message to send\n   */\n  sendMessage(message: ChatMessage): Promise<void>;\n\n  /**\n   * Create a new chat and return the chat key directly\n   * @param options - Create chat options\n   * @returns Promise with the created chat key\n   */\n  createChat(options: CreateChatOptions): Promise<CreateChatResponse>;\n\n  /**\n   * Load an existing chat and return the chat data directly\n   * @param options - Load chat options\n   * @returns Promise with the loaded chat data\n   */\n  loadChatData(options: LoadChatOptions): Promise<LoadChatResponse>;\n\n  /**\n   * Subscribe to incoming events\n   * @param handler - Event handler function\n   * @returns Unsubscribe function\n   */\n  onMessage(handler: EventHandler): Unsubscribe;\n\n  /**\n   * Subscribe to specific event type\n   * @param eventType - Type of event to listen for\n   * @param handler - Event handler function\n   * @returns Unsubscribe function\n   */\n  on(eventType: string, handler: EventHandler): Unsubscribe;\n\n  /**\n   * Get current connection state\n   */\n  getState(): TransportState;\n\n  /**\n   * Get connection metrics\n   */\n  getMetrics(): ConnectionMetrics;\n\n  /**\n   * Get last error\n   */\n  getError(): TransportError | undefined;\n\n  /**\n   * Clear error state\n   */\n  clearError(): void;\n}\n\n/**\n * Transport factory function type\n */\nexport type TransportFactory = (config?: Partial<TransportConfig>) => ChatTransport;\n\n/**\n * Logger interface for transport debugging\n */\nexport interface TransportLogger {\n  debug: (message: string, ...args: unknown[]) => void;\n  info: (message: string, ...args: unknown[]) => void;\n  warn: (message: string, ...args: unknown[]) => void;\n  error: (message: string, ...args: unknown[]) => void;\n}\n\n/**\n * Create a default logger\n * @param debug - Enable debug logging\n */\nexport function createLogger(debug: boolean = false): TransportLogger {\n  return {\n    debug: debug ? console.log.bind(console, \"[chat]\") : () => {},\n    info: console.info.bind(console, \"[chat]\"),\n    warn: console.warn.bind(console, \"[chat]\"),\n    error: console.error.bind(console, \"[chat]\"),\n  };\n}\n\n/**\n * Default retry configuration\n */\nexport const DEFAULT_RETRY_CONFIG: Required<RetryConfig> = {\n  maxRetries: 10,\n  intervals: [1000, 2000, 5000],\n  backoffMultiplier: 1.5,\n  maxBackoffTime: 30000,\n};\n\n/**\n * Calculate retry interval with exponential backoff\n * @param retryCount - Current retry attempt number\n * @param config - Retry configuration\n */\nexport function calculateRetryInterval(\n  retryCount: number,\n  config: RetryConfig = DEFAULT_RETRY_CONFIG\n): number {\n  const {\n    intervals = DEFAULT_RETRY_CONFIG.intervals,\n    backoffMultiplier = DEFAULT_RETRY_CONFIG.backoffMultiplier,\n    maxBackoffTime = DEFAULT_RETRY_CONFIG.maxBackoffTime,\n  } = config;\n\n  if (retryCount < intervals.length) {\n    return intervals[retryCount];\n  }\n\n  const baseInterval = intervals[intervals.length - 1] || 5000;\n  const backoffTime =\n    baseInterval * Math.pow(backoffMultiplier, retryCount - intervals.length + 1);\n  return Math.min(backoffTime, maxBackoffTime);\n}\n","/**\n * SSE Transport (Browser)\n *\n * Uses native EventSource for receiving server events and fetch POST for sending.\n * This is the default transport for browser environments.\n *\n * @example\n * ```typescript\n * import { createSSETransport } from \"@elqnt/chat/transport\";\n *\n * const transport = createSSETransport();\n * await transport.connect({ baseUrl, orgId, userId, clientType: \"customer\" });\n * ```\n */\n\nimport type { Chat, ChatEvent, ChatMessage } from \"../models\";\nimport type {\n  ChatTransport,\n  TransportConfig,\n  TransportState,\n  TransportError,\n  ConnectionMetrics,\n  EventHandler,\n  Unsubscribe,\n  RetryConfig,\n  TransportLogger,\n  CreateChatOptions,\n  CreateChatResponse,\n  LoadChatOptions,\n  LoadChatResponse,\n} from \"./types\";\nimport { createLogger, calculateRetryInterval, DEFAULT_RETRY_CONFIG } from \"./types\";\n\n/**\n * SSE Transport options\n */\nexport interface SSETransportOptions {\n  /** Retry configuration */\n  retryConfig?: RetryConfig;\n  /** Enable debug logging */\n  debug?: boolean;\n  /** Custom logger */\n  logger?: TransportLogger;\n}\n\n/**\n * Create an SSE transport for browser environments\n */\nexport function createSSETransport(options: SSETransportOptions = {}): ChatTransport {\n  const {\n    retryConfig = DEFAULT_RETRY_CONFIG,\n    debug = false,\n    logger = createLogger(debug),\n  } = options;\n\n  // Internal state\n  let eventSource: EventSource | undefined;\n  let config: TransportConfig | undefined;\n  let state: TransportState = \"disconnected\";\n  let error: TransportError | undefined;\n  let retryCount = 0;\n  let reconnectTimeout: ReturnType<typeof setTimeout> | undefined;\n  let intentionalDisconnect = false;\n\n  // Metrics\n  const metrics: ConnectionMetrics = {\n    latency: 0,\n    messagesSent: 0,\n    messagesReceived: 0,\n    messagesQueued: 0,\n    reconnectCount: 0,\n    transportType: \"sse\",\n  };\n\n  // Event handlers\n  const globalHandlers = new Set<EventHandler>();\n  const typeHandlers = new Map<string, Set<EventHandler>>();\n\n  // Helper to emit events\n  function emit(event: ChatEvent): void {\n    // Update metrics\n    metrics.messagesReceived++;\n    metrics.lastMessageAt = Date.now();\n\n    // Call global handlers\n    globalHandlers.forEach((handler) => {\n      try {\n        handler(event);\n      } catch (err) {\n        logger.error(\"Error in message handler:\", err);\n      }\n    });\n\n    // Call type-specific handlers\n    const handlers = typeHandlers.get(event.type);\n    if (handlers) {\n      handlers.forEach((handler) => {\n        try {\n          handler(event);\n        } catch (err) {\n          logger.error(`Error in ${event.type} handler:`, err);\n        }\n      });\n    }\n  }\n\n  // REST API helper\n  async function sendRest(endpoint: string, body: Record<string, unknown>): Promise<unknown> {\n    if (!config) {\n      throw new Error(\"Transport not connected\");\n    }\n\n    const url = `${config.baseUrl}/${endpoint}`;\n    logger.debug(`POST ${endpoint}`, body);\n\n    const response = await fetch(url, {\n      method: \"POST\",\n      headers: { \"Content-Type\": \"application/json\" },\n      body: JSON.stringify(body),\n    });\n\n    if (!response.ok) {\n      const errorText = await response.text();\n      throw new Error(`API error: ${response.status} - ${errorText}`);\n    }\n\n    const json = await response.json() as { success?: boolean; data?: unknown };\n\n    // Backend wraps responses in { success: true, data: {...} }\n    // Unwrap to return just the data\n    if (json && typeof json === \"object\" && \"data\" in json) {\n      return json.data;\n    }\n\n    return json;\n  }\n\n  // Handle SSE message\n  function handleMessage(event: MessageEvent): void {\n    if (!event.data || event.data === \"\") return;\n\n    try {\n      const data = JSON.parse(event.data) as ChatEvent;\n      logger.debug(\"Received:\", data.type);\n      emit(data);\n    } catch (err) {\n      logger.error(\"Failed to parse SSE message:\", err);\n    }\n  }\n\n  // Setup SSE event listeners\n  function setupEventListeners(es: EventSource): void {\n    // Generic message handler\n    es.addEventListener(\"message\", handleMessage);\n\n    // Add handlers for known event types\n    const eventTypes = [\n      \"reconnected\", \"typing\", \"stopped_typing\", \"waiting\",\n      \"waiting_for_agent\", \"human_agent_joined\", \"human_agent_left\",\n      \"chat_ended\", \"chat_updated\", \"load_chat_response\",\n      \"new_chat_created\", \"show_csat_survey\", \"csat_response\",\n      \"user_suggested_actions\", \"agent_execution_started\",\n      \"agent_execution_ended\", \"agent_context_update\",\n      \"plan_pending_approval\", \"step_started\", \"step_completed\",\n      \"step_failed\", \"plan_completed\", \"skills_changed\", \"summary_update\",\n    ];\n\n    eventTypes.forEach((type) => {\n      es.addEventListener(type, handleMessage);\n    });\n  }\n\n  // Schedule reconnect\n  function scheduleReconnect(): void {\n    if (intentionalDisconnect || !config) return;\n\n    const maxRetries = retryConfig.maxRetries ?? DEFAULT_RETRY_CONFIG.maxRetries;\n    if (retryCount >= maxRetries) {\n      logger.error(`Max retries (${maxRetries}) exceeded`);\n      error = {\n        code: \"CONNECTION_FAILED\",\n        message: `Max retries (${maxRetries}) exceeded`,\n        retryable: false,\n        timestamp: Date.now(),\n      };\n      return;\n    }\n\n    const interval = calculateRetryInterval(retryCount, retryConfig);\n    retryCount++;\n    metrics.reconnectCount++;\n\n    logger.info(`Reconnecting in ${interval}ms (attempt ${retryCount})`);\n    state = \"reconnecting\";\n\n    reconnectTimeout = setTimeout(() => {\n      if (config) {\n        transport.connect(config).catch((err) => {\n          logger.error(\"Reconnect failed:\", err);\n        });\n      }\n    }, interval);\n  }\n\n  const transport: ChatTransport = {\n    async connect(cfg: TransportConfig): Promise<void> {\n      config = cfg;\n      intentionalDisconnect = false;\n\n      // Clean up existing connection\n      if (eventSource) {\n        eventSource.close();\n        eventSource = undefined;\n      }\n      if (reconnectTimeout) {\n        clearTimeout(reconnectTimeout);\n        reconnectTimeout = undefined;\n      }\n\n      state = retryCount > 0 ? \"reconnecting\" : \"connecting\";\n\n      return new Promise((resolve, reject) => {\n        const connectionStart = Date.now();\n        const url = `${cfg.baseUrl}/stream?orgId=${cfg.orgId}&userId=${cfg.userId}&clientType=${cfg.clientType}${cfg.chatKey ? `&chatId=${cfg.chatKey}` : \"\"}`;\n\n        logger.debug(\"Connecting to:\", url);\n        const es = new EventSource(url);\n\n        es.onopen = () => {\n          const connectionTime = Date.now() - connectionStart;\n          logger.info(`Connected in ${connectionTime}ms`);\n\n          state = \"connected\";\n          error = undefined;\n          retryCount = 0;\n          metrics.connectedAt = Date.now();\n          metrics.latency = connectionTime;\n\n          setupEventListeners(es);\n          resolve();\n        };\n\n        es.onerror = () => {\n          if (es.readyState === EventSource.CLOSED) {\n            const sseError: TransportError = {\n              code: \"CONNECTION_FAILED\",\n              message: \"SSE connection failed\",\n              retryable: true,\n              timestamp: Date.now(),\n            };\n            error = sseError;\n            metrics.lastError = sseError;\n            state = \"disconnected\";\n\n            if (!intentionalDisconnect) {\n              scheduleReconnect();\n            }\n\n            // Only reject if this is the initial connection attempt\n            if (retryCount === 0) {\n              reject(sseError);\n            }\n          }\n        };\n\n        eventSource = es;\n      });\n    },\n\n    disconnect(intentional = true): void {\n      logger.info(\"Disconnecting\", { intentional });\n      intentionalDisconnect = intentional;\n\n      if (reconnectTimeout) {\n        clearTimeout(reconnectTimeout);\n        reconnectTimeout = undefined;\n      }\n\n      if (eventSource) {\n        eventSource.close();\n        eventSource = undefined;\n      }\n\n      state = \"disconnected\";\n      retryCount = 0;\n    },\n\n    async send(event: ChatEvent): Promise<void> {\n      if (!config) {\n        throw new Error(\"Transport not connected\");\n      }\n\n      // Map event types to REST endpoints\n      switch (event.type) {\n        case \"message\":\n          await sendRest(\"send\", {\n            orgId: event.orgId,\n            chatKey: event.chatKey,\n            userId: event.userId,\n            message: event.message,\n          });\n          break;\n\n        case \"typing\":\n          await sendRest(\"typing\", {\n            orgId: event.orgId,\n            chatKey: event.chatKey,\n            userId: event.userId,\n            typing: true,\n          });\n          break;\n\n        case \"stopped_typing\":\n          await sendRest(\"typing\", {\n            orgId: event.orgId,\n            chatKey: event.chatKey,\n            userId: event.userId,\n            typing: false,\n          });\n          break;\n\n        case \"load_chat\":\n          // Deprecated: Use loadChatData() instead for direct response\n          await sendRest(\"load\", {\n            orgId: event.orgId,\n            chatKey: event.chatKey,\n            userId: event.userId,\n          });\n          break;\n\n        case \"new_chat\":\n          // Deprecated: Use createChat() instead for direct response\n          await sendRest(\"create\", {\n            orgId: event.orgId,\n            userId: event.userId,\n            metadata: event.data,\n          });\n          break;\n\n        case \"end_chat\":\n          await sendRest(\"end\", {\n            orgId: event.orgId,\n            chatKey: event.chatKey,\n            userId: event.userId,\n            data: event.data,\n          });\n          break;\n\n        default:\n          // Generic event endpoint for other types\n          await sendRest(\"event\", {\n            type: event.type,\n            orgId: event.orgId,\n            chatKey: event.chatKey,\n            userId: event.userId,\n            data: event.data,\n          });\n      }\n\n      metrics.messagesSent++;\n    },\n\n    async sendMessage(message: ChatMessage): Promise<void> {\n      if (!config) {\n        throw new Error(\"Transport not connected\");\n      }\n\n      await sendRest(\"send\", {\n        orgId: config.orgId,\n        chatKey: config.chatKey,\n        userId: config.userId,\n        message,\n      });\n\n      metrics.messagesSent++;\n    },\n\n    async createChat(options: CreateChatOptions): Promise<CreateChatResponse> {\n      if (!config) {\n        throw new Error(\"Transport not connected\");\n      }\n\n      const response = await sendRest(\"create\", {\n        orgId: options.orgId,\n        userId: options.userId,\n        metadata: options.metadata,\n      }) as { chatKey?: string };\n\n      if (!response?.chatKey) {\n        throw new Error(\"Failed to create chat: no chatKey returned\");\n      }\n\n      return { chatKey: response.chatKey };\n    },\n\n    async loadChatData(options: LoadChatOptions): Promise<LoadChatResponse> {\n      if (!config) {\n        throw new Error(\"Transport not connected\");\n      }\n\n      const response = await sendRest(\"load\", {\n        orgId: options.orgId,\n        chatKey: options.chatKey,\n        userId: options.userId,\n      }) as { chat?: unknown; agentId?: string };\n\n      if (!response?.chat) {\n        throw new Error(\"Failed to load chat: no chat data returned\");\n      }\n\n      return {\n        chat: response.chat as Chat,\n        agentId: response.agentId,\n      };\n    },\n\n    onMessage(handler: EventHandler): Unsubscribe {\n      globalHandlers.add(handler);\n      return () => globalHandlers.delete(handler);\n    },\n\n    on(eventType: string, handler: EventHandler): Unsubscribe {\n      if (!typeHandlers.has(eventType)) {\n        typeHandlers.set(eventType, new Set());\n      }\n      typeHandlers.get(eventType)!.add(handler);\n      return () => {\n        const handlers = typeHandlers.get(eventType);\n        if (handlers) {\n          handlers.delete(handler);\n          if (handlers.size === 0) {\n            typeHandlers.delete(eventType);\n          }\n        }\n      };\n    },\n\n    getState(): TransportState {\n      return state;\n    },\n\n    getMetrics(): ConnectionMetrics {\n      return { ...metrics };\n    },\n\n    getError(): TransportError | undefined {\n      return error;\n    },\n\n    clearError(): void {\n      error = undefined;\n    },\n  };\n\n  return transport;\n}\n","/**\n * SSE Transport (Fetch-based)\n *\n * Uses fetch with ReadableStream for receiving server events and fetch POST for sending.\n * Designed for React Native and environments without native EventSource support.\n *\n * @example\n * ```typescript\n * import { createFetchSSETransport } from \"@elqnt/chat/transport\";\n *\n * const transport = createFetchSSETransport();\n * await transport.connect({ baseUrl, orgId, userId, clientType: \"customer\" });\n * ```\n */\n\nimport type { Chat, ChatEvent, ChatMessage } from \"../models\";\nimport type {\n  ChatTransport,\n  TransportConfig,\n  TransportState,\n  TransportError,\n  ConnectionMetrics,\n  EventHandler,\n  Unsubscribe,\n  RetryConfig,\n  TransportLogger,\n  CreateChatOptions,\n  CreateChatResponse,\n  LoadChatOptions,\n  LoadChatResponse,\n} from \"./types\";\nimport { createLogger, calculateRetryInterval, DEFAULT_RETRY_CONFIG } from \"./types\";\n\n/**\n * Fetch SSE Transport options\n */\nexport interface FetchSSETransportOptions {\n  /** Retry configuration */\n  retryConfig?: RetryConfig;\n  /** Enable debug logging */\n  debug?: boolean;\n  /** Custom logger */\n  logger?: TransportLogger;\n  /** Custom fetch implementation (useful for React Native) */\n  customFetch?: typeof fetch;\n}\n\n/**\n * Create a fetch-based SSE transport for React Native and polyfill environments\n */\nexport function createFetchSSETransport(options: FetchSSETransportOptions = {}): ChatTransport {\n  const {\n    retryConfig = DEFAULT_RETRY_CONFIG,\n    debug = false,\n    logger = createLogger(debug),\n    customFetch = fetch,\n  } = options;\n\n  // Internal state\n  let abortController: AbortController | undefined;\n  let config: TransportConfig | undefined;\n  let state: TransportState = \"disconnected\";\n  let error: TransportError | undefined;\n  let retryCount = 0;\n  let reconnectTimeout: ReturnType<typeof setTimeout> | undefined;\n  let intentionalDisconnect = false;\n\n  // Metrics\n  const metrics: ConnectionMetrics = {\n    latency: 0,\n    messagesSent: 0,\n    messagesReceived: 0,\n    messagesQueued: 0,\n    reconnectCount: 0,\n    transportType: \"sse-fetch\",\n  };\n\n  // Event handlers\n  const globalHandlers = new Set<EventHandler>();\n  const typeHandlers = new Map<string, Set<EventHandler>>();\n\n  // Helper to emit events\n  function emit(event: ChatEvent): void {\n    metrics.messagesReceived++;\n    metrics.lastMessageAt = Date.now();\n\n    globalHandlers.forEach((handler) => {\n      try {\n        handler(event);\n      } catch (err) {\n        logger.error(\"Error in message handler:\", err);\n      }\n    });\n\n    const handlers = typeHandlers.get(event.type);\n    if (handlers) {\n      handlers.forEach((handler) => {\n        try {\n          handler(event);\n        } catch (err) {\n          logger.error(`Error in ${event.type} handler:`, err);\n        }\n      });\n    }\n  }\n\n  // REST API helper\n  async function sendRest(endpoint: string, body: Record<string, unknown>): Promise<unknown> {\n    if (!config) {\n      throw new Error(\"Transport not connected\");\n    }\n\n    const url = `${config.baseUrl}/${endpoint}`;\n    logger.debug(`POST ${endpoint}`, body);\n\n    const response = await customFetch(url, {\n      method: \"POST\",\n      headers: { \"Content-Type\": \"application/json\" },\n      body: JSON.stringify(body),\n    });\n\n    if (!response.ok) {\n      const errorText = await response.text();\n      throw new Error(`API error: ${response.status} - ${errorText}`);\n    }\n\n    const json = await response.json() as { success?: boolean; data?: unknown };\n\n    // Backend wraps responses in { success: true, data: {...} }\n    // Unwrap to return just the data\n    if (json && typeof json === \"object\" && \"data\" in json) {\n      return json.data;\n    }\n\n    return json;\n  }\n\n  // Parse SSE data from a text chunk\n  function parseSSEChunk(chunk: string): ChatEvent[] {\n    const events: ChatEvent[] = [];\n    const lines = chunk.split(\"\\n\");\n\n    let eventType = \"message\";\n    let data = \"\";\n\n    for (const line of lines) {\n      if (line.startsWith(\"event:\")) {\n        eventType = line.slice(6).trim();\n      } else if (line.startsWith(\"data:\")) {\n        data = line.slice(5).trim();\n      } else if (line === \"\" && data) {\n        // End of event\n        try {\n          const parsed = JSON.parse(data) as ChatEvent;\n          events.push(parsed);\n        } catch {\n          logger.warn(\"Failed to parse SSE data:\", data);\n        }\n        eventType = \"message\";\n        data = \"\";\n      }\n    }\n\n    return events;\n  }\n\n  // Start SSE stream using fetch\n  async function startStream(cfg: TransportConfig): Promise<void> {\n    const url = `${cfg.baseUrl}/stream?orgId=${cfg.orgId}&userId=${cfg.userId}&clientType=${cfg.clientType}${cfg.chatKey ? `&chatId=${cfg.chatKey}` : \"\"}`;\n\n    logger.debug(\"Connecting to:\", url);\n\n    abortController = new AbortController();\n\n    const response = await customFetch(url, {\n      method: \"GET\",\n      headers: {\n        Accept: \"text/event-stream\",\n        \"Cache-Control\": \"no-cache\",\n      },\n      signal: abortController.signal,\n    });\n\n    if (!response.ok) {\n      throw new Error(`Stream connection failed: ${response.status}`);\n    }\n\n    if (!response.body) {\n      throw new Error(\"Response body is null - ReadableStream not supported\");\n    }\n\n    const reader = response.body.getReader();\n    const decoder = new TextDecoder();\n    let buffer = \"\";\n\n    // Read stream in background\n    const readStream = async () => {\n      try {\n        while (true) {\n          const { done, value } = await reader.read();\n\n          if (done) {\n            logger.info(\"Stream ended\");\n            break;\n          }\n\n          buffer += decoder.decode(value, { stream: true });\n\n          // Process complete events in buffer\n          const lastNewline = buffer.lastIndexOf(\"\\n\\n\");\n          if (lastNewline !== -1) {\n            const complete = buffer.slice(0, lastNewline + 2);\n            buffer = buffer.slice(lastNewline + 2);\n\n            const events = parseSSEChunk(complete);\n            events.forEach(emit);\n          }\n        }\n      } catch (err) {\n        if ((err as Error).name === \"AbortError\") {\n          logger.debug(\"Stream aborted\");\n          return;\n        }\n        logger.error(\"Stream error:\", err);\n        throw err;\n      }\n\n      // Stream closed - handle reconnection\n      if (!intentionalDisconnect) {\n        state = \"disconnected\";\n        scheduleReconnect();\n      }\n    };\n\n    // Start reading in background\n    readStream().catch((err) => {\n      if (!intentionalDisconnect) {\n        error = {\n          code: \"CONNECTION_FAILED\",\n          message: err.message,\n          retryable: true,\n          timestamp: Date.now(),\n          originalError: err,\n        };\n        metrics.lastError = error;\n        state = \"disconnected\";\n        scheduleReconnect();\n      }\n    });\n  }\n\n  // Schedule reconnect\n  function scheduleReconnect(): void {\n    if (intentionalDisconnect || !config) return;\n\n    const maxRetries = retryConfig.maxRetries ?? DEFAULT_RETRY_CONFIG.maxRetries;\n    if (retryCount >= maxRetries) {\n      logger.error(`Max retries (${maxRetries}) exceeded`);\n      error = {\n        code: \"CONNECTION_FAILED\",\n        message: `Max retries (${maxRetries}) exceeded`,\n        retryable: false,\n        timestamp: Date.now(),\n      };\n      return;\n    }\n\n    const interval = calculateRetryInterval(retryCount, retryConfig);\n    retryCount++;\n    metrics.reconnectCount++;\n\n    logger.info(`Reconnecting in ${interval}ms (attempt ${retryCount})`);\n    state = \"reconnecting\";\n\n    reconnectTimeout = setTimeout(() => {\n      if (config) {\n        transport.connect(config).catch((err) => {\n          logger.error(\"Reconnect failed:\", err);\n        });\n      }\n    }, interval);\n  }\n\n  const transport: ChatTransport = {\n    async connect(cfg: TransportConfig): Promise<void> {\n      config = cfg;\n      intentionalDisconnect = false;\n\n      // Clean up existing connection\n      if (abortController) {\n        abortController.abort();\n        abortController = undefined;\n      }\n      if (reconnectTimeout) {\n        clearTimeout(reconnectTimeout);\n        reconnectTimeout = undefined;\n      }\n\n      state = retryCount > 0 ? \"reconnecting\" : \"connecting\";\n      const connectionStart = Date.now();\n\n      try {\n        await startStream(cfg);\n\n        const connectionTime = Date.now() - connectionStart;\n        logger.info(`Connected in ${connectionTime}ms`);\n\n        state = \"connected\";\n        error = undefined;\n        retryCount = 0;\n        metrics.connectedAt = Date.now();\n        metrics.latency = connectionTime;\n      } catch (err) {\n        const connectError: TransportError = {\n          code: \"CONNECTION_FAILED\",\n          message: (err as Error).message,\n          retryable: true,\n          timestamp: Date.now(),\n          originalError: err,\n        };\n        error = connectError;\n        metrics.lastError = connectError;\n        state = \"disconnected\";\n\n        if (!intentionalDisconnect) {\n          scheduleReconnect();\n        }\n\n        throw connectError;\n      }\n    },\n\n    disconnect(intentional = true): void {\n      logger.info(\"Disconnecting\", { intentional });\n      intentionalDisconnect = intentional;\n\n      if (reconnectTimeout) {\n        clearTimeout(reconnectTimeout);\n        reconnectTimeout = undefined;\n      }\n\n      if (abortController) {\n        abortController.abort();\n        abortController = undefined;\n      }\n\n      state = \"disconnected\";\n      retryCount = 0;\n    },\n\n    async send(event: ChatEvent): Promise<void> {\n      if (!config) {\n        throw new Error(\"Transport not connected\");\n      }\n\n      switch (event.type) {\n        case \"message\":\n          await sendRest(\"send\", {\n            orgId: event.orgId,\n            chatKey: event.chatKey,\n            userId: event.userId,\n            message: event.message,\n          });\n          break;\n\n        case \"typing\":\n          await sendRest(\"typing\", {\n            orgId: event.orgId,\n            chatKey: event.chatKey,\n            userId: event.userId,\n            typing: true,\n          });\n          break;\n\n        case \"stopped_typing\":\n          await sendRest(\"typing\", {\n            orgId: event.orgId,\n            chatKey: event.chatKey,\n            userId: event.userId,\n            typing: false,\n          });\n          break;\n\n        case \"load_chat\":\n          await sendRest(\"load\", {\n            orgId: event.orgId,\n            chatKey: event.chatKey,\n            userId: event.userId,\n          });\n          break;\n\n        case \"new_chat\":\n          await sendRest(\"create\", {\n            orgId: event.orgId,\n            userId: event.userId,\n            metadata: event.data,\n          });\n          break;\n\n        case \"end_chat\":\n          await sendRest(\"end\", {\n            orgId: event.orgId,\n            chatKey: event.chatKey,\n            userId: event.userId,\n            data: event.data,\n          });\n          break;\n\n        default:\n          await sendRest(\"event\", {\n            type: event.type,\n            orgId: event.orgId,\n            chatKey: event.chatKey,\n            userId: event.userId,\n            data: event.data,\n          });\n      }\n\n      metrics.messagesSent++;\n    },\n\n    async sendMessage(message: ChatMessage): Promise<void> {\n      if (!config) {\n        throw new Error(\"Transport not connected\");\n      }\n\n      await sendRest(\"send\", {\n        orgId: config.orgId,\n        chatKey: config.chatKey,\n        userId: config.userId,\n        message,\n      });\n\n      metrics.messagesSent++;\n    },\n\n    async createChat(options: CreateChatOptions): Promise<CreateChatResponse> {\n      if (!config) {\n        throw new Error(\"Transport not connected\");\n      }\n\n      const response = await sendRest(\"create\", {\n        orgId: options.orgId,\n        userId: options.userId,\n        metadata: options.metadata,\n      }) as { chatKey?: string };\n\n      if (!response?.chatKey) {\n        throw new Error(\"Failed to create chat: no chatKey returned\");\n      }\n\n      return { chatKey: response.chatKey };\n    },\n\n    async loadChatData(options: LoadChatOptions): Promise<LoadChatResponse> {\n      if (!config) {\n        throw new Error(\"Transport not connected\");\n      }\n\n      const response = await sendRest(\"load\", {\n        orgId: options.orgId,\n        chatKey: options.chatKey,\n        userId: options.userId,\n      }) as { chat?: unknown; agentId?: string };\n\n      if (!response?.chat) {\n        throw new Error(\"Failed to load chat: no chat data returned\");\n      }\n\n      return {\n        chat: response.chat as Chat,\n        agentId: response.agentId,\n      };\n    },\n\n    onMessage(handler: EventHandler): Unsubscribe {\n      globalHandlers.add(handler);\n      return () => globalHandlers.delete(handler);\n    },\n\n    on(eventType: string, handler: EventHandler): Unsubscribe {\n      if (!typeHandlers.has(eventType)) {\n        typeHandlers.set(eventType, new Set());\n      }\n      typeHandlers.get(eventType)!.add(handler);\n      return () => {\n        const handlers = typeHandlers.get(eventType);\n        if (handlers) {\n          handlers.delete(handler);\n          if (handlers.size === 0) {\n            typeHandlers.delete(eventType);\n          }\n        }\n      };\n    },\n\n    getState(): TransportState {\n      return state;\n    },\n\n    getMetrics(): ConnectionMetrics {\n      return { ...metrics };\n    },\n\n    getError(): TransportError | undefined {\n      return error;\n    },\n\n    clearError(): void {\n      error = undefined;\n    },\n  };\n\n  return transport;\n}\n","/**\n * WhatsApp Business API Transport (Stub)\n *\n * This module provides the interface for integrating with WhatsApp Business API.\n * The implementation connects to a webhook receiver that bridges WhatsApp messages\n * to the chat system.\n *\n * ## Integration Architecture\n *\n * ```\n * WhatsApp User → WhatsApp Cloud API → Your Webhook → Chat Service → SSE to Admin\n *                                                   ↓\n *                                              NATS Events\n * ```\n *\n * ## Setup Requirements\n *\n * 1. Register a WhatsApp Business Account\n * 2. Create a Meta Business App with WhatsApp integration\n * 3. Configure webhook URL pointing to your chat service\n * 4. Set up message templates for outbound messages\n *\n * ## Backend Integration\n *\n * Your backend should expose webhook endpoints that:\n * - Verify webhook (GET /webhook with hub.verify_token)\n * - Receive messages (POST /webhook with message payload)\n * - Map WhatsApp user IDs to chat users\n * - Create/load chats for new conversations\n *\n * @example Backend Webhook Handler (Go)\n * ```go\n * func HandleWhatsAppWebhook(w http.ResponseWriter, r *http.Request) {\n *     if r.Method == \"GET\" {\n *         // Webhook verification\n *         verifyToken := r.URL.Query().Get(\"hub.verify_token\")\n *         if verifyToken == os.Getenv(\"WHATSAPP_VERIFY_TOKEN\") {\n *             w.Write([]byte(r.URL.Query().Get(\"hub.challenge\")))\n *             return\n *         }\n *         http.Error(w, \"Invalid verify token\", 403)\n *         return\n *     }\n *\n *     // Handle incoming message\n *     var payload WhatsAppPayload\n *     json.NewDecoder(r.Body).Decode(&payload)\n *\n *     // Map to chat event and publish to NATS\n *     chatEvent := mapWhatsAppToChatEvent(payload)\n *     natsClient.Publish(\"chat.events\", chatEvent)\n * }\n * ```\n *\n * @see https://developers.facebook.com/docs/whatsapp/cloud-api\n */\n\nimport type {\n  ChatTransport,\n  TransportConfig,\n  TransportState,\n  TransportError,\n  ConnectionMetrics,\n  EventHandler,\n  Unsubscribe,\n  TransportLogger,\n  CreateChatOptions,\n  CreateChatResponse,\n  LoadChatOptions,\n  LoadChatResponse,\n} from \"./types\";\nimport type { Chat, ChatEvent, ChatMessage, Attachment, AttachmentTypeTS } from \"../models\";\nimport { createLogger } from \"./types\";\n\n/**\n * WhatsApp transport configuration\n */\nexport interface WhatsAppTransportConfig extends TransportConfig {\n  /** WhatsApp Business API access token */\n  accessToken: string;\n  /** Phone number ID from Meta Business */\n  phoneNumberId: string;\n  /** Webhook verify token for setup */\n  verifyToken?: string;\n}\n\n/**\n * WhatsApp transport options\n */\nexport interface WhatsAppTransportOptions {\n  /** Enable debug logging */\n  debug?: boolean;\n  /** Custom logger */\n  logger?: TransportLogger;\n}\n\n/**\n * WhatsApp message types\n */\nexport type WhatsAppMessageType =\n  | \"text\"\n  | \"image\"\n  | \"document\"\n  | \"audio\"\n  | \"video\"\n  | \"sticker\"\n  | \"location\"\n  | \"contacts\"\n  | \"interactive\"\n  | \"template\";\n\n/**\n * Create a WhatsApp Business API transport\n *\n * NOTE: This is a stub implementation. The actual WhatsApp integration\n * happens on the backend via webhooks. This transport is for:\n * - Type definitions\n * - Documentation\n * - Future client-side WhatsApp Web integration\n */\nexport function createWhatsAppTransport(\n  options: WhatsAppTransportOptions = {}\n): ChatTransport {\n  const { debug = false, logger = createLogger(debug) } = options;\n\n  let state: TransportState = \"disconnected\";\n  let error: TransportError | undefined;\n  let config: WhatsAppTransportConfig | undefined;\n\n  const metrics: ConnectionMetrics = {\n    latency: 0,\n    messagesSent: 0,\n    messagesReceived: 0,\n    messagesQueued: 0,\n    reconnectCount: 0,\n    transportType: \"whatsapp\",\n  };\n\n  const globalHandlers = new Set<EventHandler>();\n  const typeHandlers = new Map<string, Set<EventHandler>>();\n\n  const transport: ChatTransport = {\n    async connect(cfg: TransportConfig): Promise<void> {\n      logger.warn(\n        \"WhatsApp transport is a stub. WhatsApp integration happens via backend webhooks.\"\n      );\n      logger.info(\n        \"See transport/whatsapp.ts for integration documentation.\"\n      );\n\n      config = cfg as WhatsAppTransportConfig;\n\n      // In a real implementation, this would:\n      // 1. Validate WhatsApp Business API credentials\n      // 2. Register webhook endpoints\n      // 3. Set up SSE connection to receive webhook-relayed events\n\n      state = \"connected\";\n      metrics.connectedAt = Date.now();\n    },\n\n    disconnect(): void {\n      state = \"disconnected\";\n    },\n\n    async send(event: ChatEvent): Promise<void> {\n      if (!config) {\n        throw new Error(\"Transport not connected\");\n      }\n\n      logger.warn(\"WhatsApp send is a stub. Implement backend webhook relay.\");\n\n      // In a real implementation, this would:\n      // 1. Convert ChatEvent to WhatsApp message format\n      // 2. Call WhatsApp Cloud API to send message\n      // 3. Handle delivery receipts\n\n      metrics.messagesSent++;\n    },\n\n    async sendMessage(message: ChatMessage): Promise<void> {\n      if (!config) {\n        throw new Error(\"Transport not connected\");\n      }\n\n      logger.warn(\n        \"WhatsApp sendMessage is a stub. Implement backend webhook relay.\"\n      );\n\n      // In a real implementation:\n      // POST https://graph.facebook.com/v17.0/{phone_number_id}/messages\n      // {\n      //   \"messaging_product\": \"whatsapp\",\n      //   \"to\": \"{recipient_phone}\",\n      //   \"type\": \"text\",\n      //   \"text\": { \"body\": message.content }\n      // }\n\n      metrics.messagesSent++;\n    },\n\n    async createChat(options: CreateChatOptions): Promise<CreateChatResponse> {\n      logger.warn(\n        \"WhatsApp createChat is a stub. WhatsApp chats are created via incoming webhooks.\"\n      );\n\n      // In WhatsApp, chats are typically initiated by users messaging first.\n      // This stub returns a placeholder - real implementation would create\n      // a chat record on the backend for outbound messaging.\n      return { chatKey: `whatsapp_${options.userId}_${Date.now()}` };\n    },\n\n    async loadChatData(options: LoadChatOptions): Promise<LoadChatResponse> {\n      logger.warn(\n        \"WhatsApp loadChatData is a stub. Implement backend API call.\"\n      );\n\n      // In a real implementation, this would fetch chat data from the backend\n      return {\n        chat: {\n          orgId: options.orgId,\n          key: options.chatKey,\n          title: \"WhatsApp Chat\",\n          messages: [],\n          lastUpdated: Date.now(),\n          startTime: Date.now(),\n          users: [],\n          status: \"active\",\n          aiEngaged: false,\n          humanAgentEngaged: false,\n          isWaiting: false,\n          isWaitingForAgent: false,\n        } as Chat,\n      };\n    },\n\n    onMessage(handler: EventHandler): Unsubscribe {\n      globalHandlers.add(handler);\n      return () => globalHandlers.delete(handler);\n    },\n\n    on(eventType: string, handler: EventHandler): Unsubscribe {\n      if (!typeHandlers.has(eventType)) {\n        typeHandlers.set(eventType, new Set());\n      }\n      typeHandlers.get(eventType)!.add(handler);\n      return () => {\n        const handlers = typeHandlers.get(eventType);\n        if (handlers) {\n          handlers.delete(handler);\n          if (handlers.size === 0) {\n            typeHandlers.delete(eventType);\n          }\n        }\n      };\n    },\n\n    getState(): TransportState {\n      return state;\n    },\n\n    getMetrics(): ConnectionMetrics {\n      return { ...metrics };\n    },\n\n    getError(): TransportError | undefined {\n      return error;\n    },\n\n    clearError(): void {\n      error = undefined;\n    },\n  };\n\n  return transport;\n}\n\n/**\n * Helper: Convert WhatsApp webhook payload to ChatEvent\n *\n * Use this in your backend webhook handler to map incoming\n * WhatsApp messages to the chat system format.\n */\nexport interface WhatsAppWebhookPayload {\n  object: \"whatsapp_business_account\";\n  entry: Array<{\n    id: string;\n    changes: Array<{\n      value: {\n        messaging_product: \"whatsapp\";\n        metadata: {\n          display_phone_number: string;\n          phone_number_id: string;\n        };\n        contacts?: Array<{\n          profile: { name: string };\n          wa_id: string;\n        }>;\n        messages?: Array<{\n          from: string;\n          id: string;\n          timestamp: string;\n          type: WhatsAppMessageType;\n          text?: { body: string };\n          image?: { id: string; mime_type: string; sha256: string };\n          document?: { id: string; mime_type: string; filename: string };\n          audio?: { id: string; mime_type: string };\n          video?: { id: string; mime_type: string };\n          location?: { latitude: number; longitude: number; name?: string };\n        }>;\n        statuses?: Array<{\n          id: string;\n          status: \"sent\" | \"delivered\" | \"read\" | \"failed\";\n          timestamp: string;\n          recipient_id: string;\n        }>;\n      };\n    }>;\n  }>;\n}\n\n/**\n * Example: Map WhatsApp payload to ChatEvent (for backend use)\n *\n * @example\n * ```typescript\n * // In your backend webhook handler\n * import { mapWhatsAppToChatEvent } from \"@elqnt/chat/transport\";\n *\n * app.post(\"/webhook/whatsapp\", (req, res) => {\n *   const events = mapWhatsAppToChatEvent(req.body, orgId);\n *   events.forEach(event => publishToChatService(event));\n *   res.sendStatus(200);\n * });\n * ```\n */\nexport function mapWhatsAppToChatEvent(\n  payload: WhatsAppWebhookPayload,\n  orgId: string\n): ChatEvent[] {\n  const events: ChatEvent[] = [];\n\n  for (const entry of payload.entry) {\n    for (const change of entry.changes) {\n      const value = change.value;\n\n      // Handle incoming messages\n      if (value.messages) {\n        for (const msg of value.messages) {\n          const contact = value.contacts?.find((c) => c.wa_id === msg.from);\n\n          events.push({\n            type: \"message\",\n            orgId,\n            chatKey: `wa_${msg.from}`, // Use phone number as chat key\n            userId: msg.from,\n            timestamp: parseInt(msg.timestamp) * 1000,\n            message: {\n              id: msg.id,\n              role: \"user\",\n              content: msg.text?.body || \"\",\n              time: parseInt(msg.timestamp) * 1000,\n              status: \"delivered\",\n              senderId: msg.from,\n              senderName: contact?.profile.name,\n              createdAt: parseInt(msg.timestamp) * 1000,\n              // Map attachments if present\n              attachments: mapWhatsAppAttachments(msg),\n            },\n          });\n        }\n      }\n\n      // Handle message status updates\n      if (value.statuses) {\n        for (const status of value.statuses) {\n          events.push({\n            type: \"message_status_update\",\n            orgId,\n            chatKey: `wa_${status.recipient_id}`,\n            userId: status.recipient_id,\n            timestamp: parseInt(status.timestamp) * 1000,\n            data: {\n              messageId: status.id,\n              status: status.status,\n            },\n          });\n        }\n      }\n    }\n  }\n\n  return events;\n}\n\n// Helper to map WhatsApp attachments\nfunction mapWhatsAppAttachments(msg: {\n  type: WhatsAppMessageType;\n  image?: { id: string };\n  document?: { id: string; filename: string };\n  audio?: { id: string };\n  video?: { id: string };\n  location?: { latitude: number; longitude: number; name?: string };\n}): Attachment[] | undefined {\n  switch (msg.type) {\n    case \"image\":\n      return msg.image\n        ? [{ type: \"image\" as AttachmentTypeTS, url: `whatsapp://media/${msg.image.id}` }]\n        : undefined;\n    case \"document\":\n      return msg.document\n        ? [\n            {\n              type: \"document\" as AttachmentTypeTS,\n              url: `whatsapp://media/${msg.document.id}`,\n            },\n          ]\n        : undefined;\n    case \"audio\":\n      return msg.audio\n        ? [{ type: \"audio\" as AttachmentTypeTS, url: `whatsapp://media/${msg.audio.id}` }]\n        : undefined;\n    case \"video\":\n      return msg.video\n        ? [{ type: \"video\" as AttachmentTypeTS, url: `whatsapp://media/${msg.video.id}` }]\n        : undefined;\n    case \"location\":\n      return msg.location\n        ? [\n            {\n              type: \"location\" as AttachmentTypeTS,\n              url: `geo:${msg.location.latitude},${msg.location.longitude}`,\n            },\n          ]\n        : undefined;\n    default:\n      return undefined;\n  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+{"version":3,"sources":["../../transport/index.ts","../../transport/types.ts","../../transport/sse.ts","../../transport/sse-fetch.ts","../../transport/whatsapp.ts"],"sourcesContent":["/**\n * Transport Layer\n *\n * Platform-agnostic transport abstractions for chat communication.\n *\n * @example Browser (SSE)\n * ```typescript\n * import { createSSETransport } from \"@elqnt/chat/transport\";\n *\n * const transport = createSSETransport({ debug: true });\n * await transport.connect({ baseUrl, orgId, userId, clientType: \"customer\" });\n *\n * transport.onMessage((event) => {\n *   console.log(\"Received:\", event);\n * });\n * ```\n *\n * @example React Native (Fetch-based SSE)\n * ```typescript\n * import { createFetchSSETransport } from \"@elqnt/chat/transport\";\n *\n * const transport = createFetchSSETransport();\n * await transport.connect({ baseUrl, orgId, userId, clientType: \"customer\" });\n * ```\n *\n * @example Custom Transport\n * ```typescript\n * import type { ChatTransport } from \"@elqnt/chat/transport\";\n *\n * const customTransport: ChatTransport = {\n *   connect: async (config) => { ... },\n *   disconnect: () => { ... },\n *   send: async (event) => { ... },\n *   sendMessage: async (message) => { ... },\n *   onMessage: (handler) => { ... },\n *   on: (eventType, handler) => { ... },\n *   getState: () => { ... },\n *   getMetrics: () => { ... },\n *   getError: () => { ... },\n *   clearError: () => { ... },\n * };\n * ```\n */\n\n// Types\nexport type {\n  ChatTransport,\n  TransportConfig,\n  TransportState,\n  TransportError,\n  TransportFactory,\n  TransportLogger,\n  ConnectionMetrics,\n  EventHandler,\n  Unsubscribe,\n  RetryConfig,\n  SendMessageOptions,\n  CreateChatOptions,\n  LoadChatOptions,\n  EndChatOptions,\n} from \"./types\";\n\nexport {\n  createLogger,\n  calculateRetryInterval,\n  DEFAULT_RETRY_CONFIG,\n} from \"./types\";\n\n// Browser SSE transport\nexport { createSSETransport } from \"./sse\";\nexport type { 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 * @param event - Chat event to send\n   */\n  send(event: ChatEvent): Promise<void>;\n\n  /**\n   * Send a message in the current chat\n   * @param message - Message to send\n   */\n  sendMessage(message: ChatMessage): Promise<void>;\n\n  /**\n   * Create a new chat and return the chat key directly\n   * @param options - Create chat options\n   * @returns Promise with the created chat key\n   */\n  createChat(options: CreateChatOptions): Promise<CreateChatResponse>;\n\n  /**\n   * Load an existing chat and return the chat data directly\n   * @param options - Load chat options\n   * @returns Promise with the loaded chat data\n   */\n  loadChatData(options: LoadChatOptions): Promise<LoadChatResponse>;\n\n  /**\n   * Subscribe to incoming events\n   * @param handler - Event handler function\n   * @returns Unsubscribe function\n   */\n  onMessage(handler: EventHandler): Unsubscribe;\n\n  /**\n   * Subscribe to specific event type\n   * @param eventType - Type of event to listen for\n   * @param handler - Event handler function\n   * @returns Unsubscribe function\n   */\n  on(eventType: string, handler: EventHandler): Unsubscribe;\n\n  /**\n   * Get current connection state\n   */\n  getState(): TransportState;\n\n  /**\n   * Get connection metrics\n   */\n  getMetrics(): ConnectionMetrics;\n\n  /**\n   * Get last error\n   */\n  getError(): TransportError | undefined;\n\n  /**\n   * Clear error state\n   */\n  clearError(): void;\n}\n\n/**\n * Transport factory function type\n */\nexport type TransportFactory = (config?: Partial<TransportConfig>) => ChatTransport;\n\n/**\n * Logger interface for transport debugging\n */\nexport interface TransportLogger {\n  debug: (message: string, ...args: unknown[]) => void;\n  info: (message: string, ...args: unknown[]) => void;\n  warn: (message: string, ...args: unknown[]) => void;\n  error: (message: string, ...args: unknown[]) => void;\n}\n\n/**\n * Create a default logger\n * @param debug - Enable debug logging\n */\nexport function createLogger(debug: boolean = false): TransportLogger {\n  return {\n    debug: debug ? console.log.bind(console, \"[chat]\") : () => {},\n    info: console.info.bind(console, \"[chat]\"),\n    warn: console.warn.bind(console, \"[chat]\"),\n    error: console.error.bind(console, \"[chat]\"),\n  };\n}\n\n/**\n * Default retry configuration\n */\nexport const DEFAULT_RETRY_CONFIG: Required<RetryConfig> = {\n  maxRetries: 10,\n  intervals: [1000, 2000, 5000],\n  backoffMultiplier: 1.5,\n  maxBackoffTime: 30000,\n};\n\n/**\n * Calculate retry interval with exponential backoff\n * @param retryCount - Current retry attempt number\n * @param config - Retry configuration\n */\nexport function calculateRetryInterval(\n  retryCount: number,\n  config: RetryConfig = DEFAULT_RETRY_CONFIG\n): number {\n  const {\n    intervals = DEFAULT_RETRY_CONFIG.intervals,\n    backoffMultiplier = DEFAULT_RETRY_CONFIG.backoffMultiplier,\n    maxBackoffTime = DEFAULT_RETRY_CONFIG.maxBackoffTime,\n  } = config;\n\n  if (retryCount < intervals.length) {\n    return intervals[retryCount];\n  }\n\n  const baseInterval = intervals[intervals.length - 1] || 5000;\n  const backoffTime =\n    baseInterval * Math.pow(backoffMultiplier, retryCount - intervals.length + 1);\n  return Math.min(backoffTime, maxBackoffTime);\n}\n","/**\n * SSE Transport (Browser)\n *\n * Uses native EventSource for receiving server events and fetch POST for sending.\n * This is the default transport for browser environments.\n *\n * @example\n * ```typescript\n * import { createSSETransport } from \"@elqnt/chat/transport\";\n *\n * const transport = createSSETransport();\n * await transport.connect({ baseUrl, orgId, userId, clientType: \"customer\" });\n * ```\n */\n\nimport type { Chat, ChatEvent, ChatMessage } from \"../models\";\nimport type {\n  ChatTransport,\n  TransportConfig,\n  TransportState,\n  TransportError,\n  ConnectionMetrics,\n  EventHandler,\n  Unsubscribe,\n  RetryConfig,\n  TransportLogger,\n  CreateChatOptions,\n  CreateChatResponse,\n  LoadChatOptions,\n  LoadChatResponse,\n} from \"./types\";\nimport { createLogger, calculateRetryInterval, DEFAULT_RETRY_CONFIG } from \"./types\";\n\n/**\n * SSE Transport options\n */\nexport interface SSETransportOptions {\n  /** Retry configuration */\n  retryConfig?: RetryConfig;\n  /** Enable debug logging */\n  debug?: boolean;\n  /** Custom logger */\n  logger?: TransportLogger;\n}\n\n/**\n * Create an SSE transport for browser environments\n */\nexport function createSSETransport(options: SSETransportOptions = {}): ChatTransport {\n  const {\n    retryConfig = DEFAULT_RETRY_CONFIG,\n    debug = false,\n    logger = createLogger(debug),\n  } = options;\n\n  // Internal state\n  let eventSource: EventSource | undefined;\n  let config: TransportConfig | undefined;\n  let state: TransportState = \"disconnected\";\n  let error: TransportError | undefined;\n  let retryCount = 0;\n  let reconnectTimeout: ReturnType<typeof setTimeout> | undefined;\n  let intentionalDisconnect = false;\n\n  // Metrics\n  const metrics: ConnectionMetrics = {\n    latency: 0,\n    messagesSent: 0,\n    messagesReceived: 0,\n    messagesQueued: 0,\n    reconnectCount: 0,\n    transportType: \"sse\",\n  };\n\n  // Event handlers\n  const globalHandlers = new Set<EventHandler>();\n  const typeHandlers = new Map<string, Set<EventHandler>>();\n\n  // Helper to emit events\n  function emit(event: ChatEvent): void {\n    // Update metrics\n    metrics.messagesReceived++;\n    metrics.lastMessageAt = Date.now();\n\n    // Call global handlers\n    globalHandlers.forEach((handler) => {\n      try {\n        handler(event);\n      } catch (err) {\n        logger.error(\"Error in message handler:\", err);\n      }\n    });\n\n    // Call type-specific handlers\n    const handlers = typeHandlers.get(event.type);\n    if (handlers) {\n      handlers.forEach((handler) => {\n        try {\n          handler(event);\n        } catch (err) {\n          logger.error(`Error in ${event.type} handler:`, err);\n        }\n      });\n    }\n  }\n\n  // REST API helper\n  async function sendRest(endpoint: string, body: Record<string, unknown>): Promise<unknown> {\n    if (!config) {\n      throw new Error(\"Transport not connected\");\n    }\n\n    const url = `${config.baseUrl}/${endpoint}`;\n    logger.debug(`POST ${endpoint}`, body);\n\n    const response = await fetch(url, {\n      method: \"POST\",\n      headers: { \"Content-Type\": \"application/json\" },\n      body: JSON.stringify(body),\n    });\n\n    if (!response.ok) {\n      const errorText = await response.text();\n      throw new Error(`API error: ${response.status} - ${errorText}`);\n    }\n\n    const json = await response.json() as { success?: boolean; data?: unknown };\n\n    // Backend wraps responses in { success: true, data: {...} }\n    // Unwrap to return just the data\n    if (json && typeof json === \"object\" && \"data\" in json) {\n      return json.data;\n    }\n\n    return json;\n  }\n\n  // Handle SSE message\n  function handleMessage(event: MessageEvent): void {\n    if (!event.data || event.data === \"\") return;\n\n    try {\n      const data = JSON.parse(event.data) as ChatEvent;\n      logger.debug(\"Received:\", data.type);\n      emit(data);\n    } catch (err) {\n      logger.error(\"Failed to parse SSE message:\", err);\n    }\n  }\n\n  // Setup SSE event listeners\n  function setupEventListeners(es: EventSource): void {\n    // Generic message handler\n    es.addEventListener(\"message\", handleMessage);\n\n    // Add handlers for known event types\n    const eventTypes = [\n      \"reconnected\", \"typing\", \"stopped_typing\", \"waiting\",\n      \"waiting_for_agent\", \"human_agent_joined\", \"human_agent_left\",\n      \"chat_ended\", \"chat_updated\", \"load_chat_response\",\n      \"new_chat_created\", \"show_csat_survey\", \"csat_response\",\n      \"user_suggested_actions\", \"agent_execution_started\",\n      \"agent_execution_ended\", \"agent_context_update\",\n      \"plan_pending_approval\", \"step_started\", \"step_completed\",\n      \"step_failed\", \"plan_completed\", \"skills_changed\", \"summary_update\",\n    ];\n\n    eventTypes.forEach((type) => {\n      es.addEventListener(type, handleMessage);\n    });\n  }\n\n  // Schedule reconnect\n  function scheduleReconnect(): void {\n    if (intentionalDisconnect || !config) return;\n\n    const maxRetries = retryConfig.maxRetries ?? DEFAULT_RETRY_CONFIG.maxRetries;\n    if (retryCount >= maxRetries) {\n      logger.error(`Max retries (${maxRetries}) exceeded`);\n      error = {\n        code: \"CONNECTION_FAILED\",\n        message: `Max retries (${maxRetries}) exceeded`,\n        retryable: false,\n        timestamp: Date.now(),\n      };\n      return;\n    }\n\n    const interval = calculateRetryInterval(retryCount, retryConfig);\n    retryCount++;\n    metrics.reconnectCount++;\n\n    logger.info(`Reconnecting in ${interval}ms (attempt ${retryCount})`);\n    state = \"reconnecting\";\n\n    reconnectTimeout = setTimeout(() => {\n      if (config) {\n        transport.connect(config).catch((err) => {\n          logger.error(\"Reconnect failed:\", err);\n        });\n      }\n    }, interval);\n  }\n\n  const transport: ChatTransport = {\n    async connect(cfg: TransportConfig): Promise<void> {\n      config = cfg;\n      intentionalDisconnect = false;\n\n      // Clean up existing connection\n      if (eventSource) {\n        eventSource.close();\n        eventSource = undefined;\n      }\n      if (reconnectTimeout) {\n        clearTimeout(reconnectTimeout);\n        reconnectTimeout = undefined;\n      }\n\n      state = retryCount > 0 ? \"reconnecting\" : \"connecting\";\n\n      return new Promise((resolve, reject) => {\n        const connectionStart = Date.now();\n        const url = `${cfg.baseUrl}/stream?orgId=${cfg.orgId}&userId=${cfg.userId}&clientType=${cfg.clientType}${cfg.chatKey ? `&chatId=${cfg.chatKey}` : \"\"}`;\n\n        logger.debug(\"Connecting to:\", url);\n        const es = new EventSource(url);\n\n        es.onopen = () => {\n          const connectionTime = Date.now() - connectionStart;\n          logger.info(`Connected in ${connectionTime}ms`);\n\n          state = \"connected\";\n          error = undefined;\n          retryCount = 0;\n          metrics.connectedAt = Date.now();\n          metrics.latency = connectionTime;\n\n          setupEventListeners(es);\n          resolve();\n        };\n\n        es.onerror = () => {\n          if (es.readyState === EventSource.CLOSED) {\n            const sseError: TransportError = {\n              code: \"CONNECTION_FAILED\",\n              message: \"SSE connection failed\",\n              retryable: true,\n              timestamp: Date.now(),\n            };\n            error = sseError;\n            metrics.lastError = sseError;\n            state = \"disconnected\";\n\n            if (!intentionalDisconnect) {\n              scheduleReconnect();\n            }\n\n            // Only reject if this is the initial connection attempt\n            if (retryCount === 0) {\n              reject(sseError);\n            }\n          }\n        };\n\n        eventSource = es;\n      });\n    },\n\n    disconnect(intentional = true): void {\n      logger.info(\"Disconnecting\", { intentional });\n      intentionalDisconnect = intentional;\n\n      if (reconnectTimeout) {\n        clearTimeout(reconnectTimeout);\n        reconnectTimeout = undefined;\n      }\n\n      if (eventSource) {\n        eventSource.close();\n        eventSource = undefined;\n      }\n\n      state = \"disconnected\";\n      retryCount = 0;\n    },\n\n    async send(event: ChatEvent): Promise<void> {\n      if (!config) {\n        throw new Error(\"Transport not connected\");\n      }\n\n      // Map event types to REST endpoints\n      switch (event.type) {\n        case \"message\":\n          await sendRest(\"send\", {\n            orgId: event.orgId,\n            chatKey: event.chatKey,\n            userId: event.userId,\n            message: event.message,\n            ...(event.data ? { data: event.data } : {}),\n          });\n          break;\n\n        case \"typing\":\n          await sendRest(\"typing\", {\n            orgId: event.orgId,\n            chatKey: event.chatKey,\n            userId: event.userId,\n            typing: true,\n          });\n          break;\n\n        case \"stopped_typing\":\n          await sendRest(\"typing\", {\n            orgId: event.orgId,\n            chatKey: event.chatKey,\n            userId: event.userId,\n            typing: false,\n          });\n          break;\n\n        case \"load_chat\":\n          // Deprecated: Use loadChatData() instead for direct response\n          await sendRest(\"load\", {\n            orgId: event.orgId,\n            chatKey: event.chatKey,\n            userId: event.userId,\n          });\n          break;\n\n        case \"new_chat\":\n          // Deprecated: Use createChat() instead for direct response\n          await sendRest(\"create\", {\n            orgId: event.orgId,\n            userId: event.userId,\n            metadata: event.data,\n          });\n          break;\n\n        case \"end_chat\":\n          await sendRest(\"end\", {\n            orgId: event.orgId,\n            chatKey: event.chatKey,\n            userId: event.userId,\n            data: event.data,\n          });\n          break;\n\n        default:\n          // Generic event endpoint for other types\n          await sendRest(\"event\", {\n            type: event.type,\n            orgId: event.orgId,\n            chatKey: event.chatKey,\n            userId: event.userId,\n            data: event.data,\n          });\n      }\n\n      metrics.messagesSent++;\n    },\n\n    async sendMessage(message: ChatMessage): Promise<void> {\n      if (!config) {\n        throw new Error(\"Transport not connected\");\n      }\n\n      await sendRest(\"send\", {\n        orgId: config.orgId,\n        chatKey: config.chatKey,\n        userId: config.userId,\n        message,\n      });\n\n      metrics.messagesSent++;\n    },\n\n    async createChat(options: CreateChatOptions): Promise<CreateChatResponse> {\n      if (!config) {\n        throw new Error(\"Transport not connected\");\n      }\n\n      const response = await sendRest(\"create\", {\n        orgId: options.orgId,\n        userId: options.userId,\n        metadata: options.metadata,\n      }) as { chatKey?: string };\n\n      if (!response?.chatKey) {\n        throw new Error(\"Failed to create chat: no chatKey returned\");\n      }\n\n      return { chatKey: response.chatKey };\n    },\n\n    async loadChatData(options: LoadChatOptions): Promise<LoadChatResponse> {\n      if (!config) {\n        throw new Error(\"Transport not connected\");\n      }\n\n      const response = await sendRest(\"load\", {\n        orgId: options.orgId,\n        chatKey: options.chatKey,\n        userId: options.userId,\n      }) as { chat?: unknown; agentId?: string };\n\n      if (!response?.chat) {\n        throw new Error(\"Failed to load chat: no chat data returned\");\n      }\n\n      return {\n        chat: response.chat as Chat,\n        agentId: response.agentId,\n      };\n    },\n\n    onMessage(handler: EventHandler): Unsubscribe {\n      globalHandlers.add(handler);\n      return () => globalHandlers.delete(handler);\n    },\n\n    on(eventType: string, handler: EventHandler): Unsubscribe {\n      if (!typeHandlers.has(eventType)) {\n        typeHandlers.set(eventType, new Set());\n      }\n      typeHandlers.get(eventType)!.add(handler);\n      return () => {\n        const handlers = typeHandlers.get(eventType);\n        if (handlers) {\n          handlers.delete(handler);\n          if (handlers.size === 0) {\n            typeHandlers.delete(eventType);\n          }\n        }\n      };\n    },\n\n    getState(): TransportState {\n      return state;\n    },\n\n    getMetrics(): ConnectionMetrics {\n      return { ...metrics };\n    },\n\n    getError(): TransportError | undefined {\n      return error;\n    },\n\n    clearError(): void {\n      error = undefined;\n    },\n  };\n\n  return transport;\n}\n","/**\n * SSE Transport (Fetch-based)\n *\n * Uses fetch with ReadableStream for receiving server events and fetch POST for sending.\n * Designed for React Native and environments without native EventSource support.\n *\n * @example\n * ```typescript\n * import { createFetchSSETransport } from \"@elqnt/chat/transport\";\n *\n * const transport = createFetchSSETransport();\n * await transport.connect({ baseUrl, orgId, userId, clientType: \"customer\" });\n * ```\n */\n\nimport type { Chat, ChatEvent, ChatMessage } from \"../models\";\nimport type {\n  ChatTransport,\n  TransportConfig,\n  TransportState,\n  TransportError,\n  ConnectionMetrics,\n  EventHandler,\n  Unsubscribe,\n  RetryConfig,\n  TransportLogger,\n  CreateChatOptions,\n  CreateChatResponse,\n  LoadChatOptions,\n  LoadChatResponse,\n} from \"./types\";\nimport { createLogger, calculateRetryInterval, DEFAULT_RETRY_CONFIG } from \"./types\";\n\n/**\n * Fetch SSE Transport options\n */\nexport interface FetchSSETransportOptions {\n  /** Retry configuration */\n  retryConfig?: RetryConfig;\n  /** Enable debug logging */\n  debug?: boolean;\n  /** Custom logger */\n  logger?: TransportLogger;\n  /** Custom fetch implementation (useful for React Native) */\n  customFetch?: typeof fetch;\n}\n\n/**\n * Create a fetch-based SSE transport for React Native and polyfill environments\n */\nexport function createFetchSSETransport(options: FetchSSETransportOptions = {}): ChatTransport {\n  const {\n    retryConfig = DEFAULT_RETRY_CONFIG,\n    debug = false,\n    logger = createLogger(debug),\n    customFetch = fetch,\n  } = options;\n\n  // Internal state\n  let abortController: AbortController | undefined;\n  let config: TransportConfig | undefined;\n  let state: TransportState = \"disconnected\";\n  let error: TransportError | undefined;\n  let retryCount = 0;\n  let reconnectTimeout: ReturnType<typeof setTimeout> | undefined;\n  let intentionalDisconnect = false;\n\n  // Metrics\n  const metrics: ConnectionMetrics = {\n    latency: 0,\n    messagesSent: 0,\n    messagesReceived: 0,\n    messagesQueued: 0,\n    reconnectCount: 0,\n    transportType: \"sse-fetch\",\n  };\n\n  // Event handlers\n  const globalHandlers = new Set<EventHandler>();\n  const typeHandlers = new Map<string, Set<EventHandler>>();\n\n  // Helper to emit events\n  function emit(event: ChatEvent): void {\n    metrics.messagesReceived++;\n    metrics.lastMessageAt = Date.now();\n\n    globalHandlers.forEach((handler) => {\n      try {\n        handler(event);\n      } catch (err) {\n        logger.error(\"Error in message handler:\", err);\n      }\n    });\n\n    const handlers = typeHandlers.get(event.type);\n    if (handlers) {\n      handlers.forEach((handler) => {\n        try {\n          handler(event);\n        } catch (err) {\n          logger.error(`Error in ${event.type} handler:`, err);\n        }\n      });\n    }\n  }\n\n  // REST API helper\n  async function sendRest(endpoint: string, body: Record<string, unknown>): Promise<unknown> {\n    if (!config) {\n      throw new Error(\"Transport not connected\");\n    }\n\n    const url = `${config.baseUrl}/${endpoint}`;\n    logger.debug(`POST ${endpoint}`, body);\n\n    const response = await customFetch(url, {\n      method: \"POST\",\n      headers: { \"Content-Type\": \"application/json\" },\n      body: JSON.stringify(body),\n    });\n\n    if (!response.ok) {\n      const errorText = await response.text();\n      throw new Error(`API error: ${response.status} - ${errorText}`);\n    }\n\n    const json = await response.json() as { success?: boolean; data?: unknown };\n\n    // Backend wraps responses in { success: true, data: {...} }\n    // Unwrap to return just the data\n    if (json && typeof json === \"object\" && \"data\" in json) {\n      return json.data;\n    }\n\n    return json;\n  }\n\n  // Parse SSE data from a text chunk\n  function parseSSEChunk(chunk: string): ChatEvent[] {\n    const events: ChatEvent[] = [];\n    const lines = chunk.split(\"\\n\");\n\n    let eventType = \"message\";\n    let data = \"\";\n\n    for (const line of lines) {\n      if (line.startsWith(\"event:\")) {\n        eventType = line.slice(6).trim();\n      } else if (line.startsWith(\"data:\")) {\n        data = line.slice(5).trim();\n      } else if (line === \"\" && data) {\n        // End of event\n        try {\n          const parsed = JSON.parse(data) as ChatEvent;\n          events.push(parsed);\n        } catch {\n          logger.warn(\"Failed to parse SSE data:\", data);\n        }\n        eventType = \"message\";\n        data = \"\";\n      }\n    }\n\n    return events;\n  }\n\n  // Start SSE stream using fetch\n  async function startStream(cfg: TransportConfig): Promise<void> {\n    const url = `${cfg.baseUrl}/stream?orgId=${cfg.orgId}&userId=${cfg.userId}&clientType=${cfg.clientType}${cfg.chatKey ? `&chatId=${cfg.chatKey}` : \"\"}`;\n\n    logger.debug(\"Connecting to:\", url);\n\n    abortController = new AbortController();\n\n    const response = await customFetch(url, {\n      method: \"GET\",\n      headers: {\n        Accept: \"text/event-stream\",\n        \"Cache-Control\": \"no-cache\",\n      },\n      signal: abortController.signal,\n    });\n\n    if (!response.ok) {\n      throw new Error(`Stream connection failed: ${response.status}`);\n    }\n\n    if (!response.body) {\n      throw new Error(\"Response body is null - ReadableStream not supported\");\n    }\n\n    const reader = response.body.getReader();\n    const decoder = new TextDecoder();\n    let buffer = \"\";\n\n    // Read stream in background\n    const readStream = async () => {\n      try {\n        while (true) {\n          const { done, value } = await reader.read();\n\n          if (done) {\n            logger.info(\"Stream ended\");\n            break;\n          }\n\n          buffer += decoder.decode(value, { stream: true });\n\n          // Process complete events in buffer\n          const lastNewline = buffer.lastIndexOf(\"\\n\\n\");\n          if (lastNewline !== -1) {\n            const complete = buffer.slice(0, lastNewline + 2);\n            buffer = buffer.slice(lastNewline + 2);\n\n            const events = parseSSEChunk(complete);\n            events.forEach(emit);\n          }\n        }\n      } catch (err) {\n        if ((err as Error).name === \"AbortError\") {\n          logger.debug(\"Stream aborted\");\n          return;\n        }\n        logger.error(\"Stream error:\", err);\n        throw err;\n      }\n\n      // Stream closed - handle reconnection\n      if (!intentionalDisconnect) {\n        state = \"disconnected\";\n        scheduleReconnect();\n      }\n    };\n\n    // Start reading in background\n    readStream().catch((err) => {\n      if (!intentionalDisconnect) {\n        error = {\n          code: \"CONNECTION_FAILED\",\n          message: err.message,\n          retryable: true,\n          timestamp: Date.now(),\n          originalError: err,\n        };\n        metrics.lastError = error;\n        state = \"disconnected\";\n        scheduleReconnect();\n      }\n    });\n  }\n\n  // Schedule reconnect\n  function scheduleReconnect(): void {\n    if (intentionalDisconnect || !config) return;\n\n    const maxRetries = retryConfig.maxRetries ?? DEFAULT_RETRY_CONFIG.maxRetries;\n    if (retryCount >= maxRetries) {\n      logger.error(`Max retries (${maxRetries}) exceeded`);\n      error = {\n        code: \"CONNECTION_FAILED\",\n        message: `Max retries (${maxRetries}) exceeded`,\n        retryable: false,\n        timestamp: Date.now(),\n      };\n      return;\n    }\n\n    const interval = calculateRetryInterval(retryCount, retryConfig);\n    retryCount++;\n    metrics.reconnectCount++;\n\n    logger.info(`Reconnecting in ${interval}ms (attempt ${retryCount})`);\n    state = \"reconnecting\";\n\n    reconnectTimeout = setTimeout(() => {\n      if (config) {\n        transport.connect(config).catch((err) => {\n          logger.error(\"Reconnect failed:\", err);\n        });\n      }\n    }, interval);\n  }\n\n  const transport: ChatTransport = {\n    async connect(cfg: TransportConfig): Promise<void> {\n      config = cfg;\n      intentionalDisconnect = false;\n\n      // Clean up existing connection\n      if (abortController) {\n        abortController.abort();\n        abortController = undefined;\n      }\n      if (reconnectTimeout) {\n        clearTimeout(reconnectTimeout);\n        reconnectTimeout = undefined;\n      }\n\n      state = retryCount > 0 ? \"reconnecting\" : \"connecting\";\n      const connectionStart = Date.now();\n\n      try {\n        await startStream(cfg);\n\n        const connectionTime = Date.now() - connectionStart;\n        logger.info(`Connected in ${connectionTime}ms`);\n\n        state = \"connected\";\n        error = undefined;\n        retryCount = 0;\n        metrics.connectedAt = Date.now();\n        metrics.latency = connectionTime;\n      } catch (err) {\n        const connectError: TransportError = {\n          code: \"CONNECTION_FAILED\",\n          message: (err as Error).message,\n          retryable: true,\n          timestamp: Date.now(),\n          originalError: err,\n        };\n        error = connectError;\n        metrics.lastError = connectError;\n        state = \"disconnected\";\n\n        if (!intentionalDisconnect) {\n          scheduleReconnect();\n        }\n\n        throw connectError;\n      }\n    },\n\n    disconnect(intentional = true): void {\n      logger.info(\"Disconnecting\", { intentional });\n      intentionalDisconnect = intentional;\n\n      if (reconnectTimeout) {\n        clearTimeout(reconnectTimeout);\n        reconnectTimeout = undefined;\n      }\n\n      if (abortController) {\n        abortController.abort();\n        abortController = undefined;\n      }\n\n      state = \"disconnected\";\n      retryCount = 0;\n    },\n\n    async send(event: ChatEvent): Promise<void> {\n      if (!config) {\n        throw new Error(\"Transport not connected\");\n      }\n\n      switch (event.type) {\n        case \"message\":\n          await sendRest(\"send\", {\n            orgId: event.orgId,\n            chatKey: event.chatKey,\n            userId: event.userId,\n            message: event.message,\n          });\n          break;\n\n        case \"typing\":\n          await sendRest(\"typing\", {\n            orgId: event.orgId,\n            chatKey: event.chatKey,\n            userId: event.userId,\n            typing: true,\n          });\n          break;\n\n        case \"stopped_typing\":\n          await sendRest(\"typing\", {\n            orgId: event.orgId,\n            chatKey: event.chatKey,\n            userId: event.userId,\n            typing: false,\n          });\n          break;\n\n        case \"load_chat\":\n          await sendRest(\"load\", {\n            orgId: event.orgId,\n            chatKey: event.chatKey,\n            userId: event.userId,\n          });\n          break;\n\n        case \"new_chat\":\n          await sendRest(\"create\", {\n            orgId: event.orgId,\n            userId: event.userId,\n            metadata: event.data,\n          });\n          break;\n\n        case \"end_chat\":\n          await sendRest(\"end\", {\n            orgId: event.orgId,\n            chatKey: event.chatKey,\n            userId: event.userId,\n            data: event.data,\n          });\n          break;\n\n        default:\n          await sendRest(\"event\", {\n            type: event.type,\n            orgId: event.orgId,\n            chatKey: event.chatKey,\n            userId: event.userId,\n            data: event.data,\n          });\n      }\n\n      metrics.messagesSent++;\n    },\n\n    async sendMessage(message: ChatMessage): Promise<void> {\n      if (!config) {\n        throw new Error(\"Transport not connected\");\n      }\n\n      await sendRest(\"send\", {\n        orgId: config.orgId,\n        chatKey: config.chatKey,\n        userId: config.userId,\n        message,\n      });\n\n      metrics.messagesSent++;\n    },\n\n    async createChat(options: CreateChatOptions): Promise<CreateChatResponse> {\n      if (!config) {\n        throw new Error(\"Transport not connected\");\n      }\n\n      const response = await sendRest(\"create\", {\n        orgId: options.orgId,\n        userId: options.userId,\n        metadata: options.metadata,\n      }) as { chatKey?: string };\n\n      if (!response?.chatKey) {\n        throw new Error(\"Failed to create chat: no chatKey returned\");\n      }\n\n      return { chatKey: response.chatKey };\n    },\n\n    async loadChatData(options: LoadChatOptions): Promise<LoadChatResponse> {\n      if (!config) {\n        throw new Error(\"Transport not connected\");\n      }\n\n      const response = await sendRest(\"load\", {\n        orgId: options.orgId,\n        chatKey: options.chatKey,\n        userId: options.userId,\n      }) as { chat?: unknown; agentId?: string };\n\n      if (!response?.chat) {\n        throw new Error(\"Failed to load chat: no chat data returned\");\n      }\n\n      return {\n        chat: response.chat as Chat,\n        agentId: response.agentId,\n      };\n    },\n\n    onMessage(handler: EventHandler): Unsubscribe {\n      globalHandlers.add(handler);\n      return () => globalHandlers.delete(handler);\n    },\n\n    on(eventType: string, handler: EventHandler): Unsubscribe {\n      if (!typeHandlers.has(eventType)) {\n        typeHandlers.set(eventType, new Set());\n      }\n      typeHandlers.get(eventType)!.add(handler);\n      return () => {\n        const handlers = typeHandlers.get(eventType);\n        if (handlers) {\n          handlers.delete(handler);\n          if (handlers.size === 0) {\n            typeHandlers.delete(eventType);\n          }\n        }\n      };\n    },\n\n    getState(): TransportState {\n      return state;\n    },\n\n    getMetrics(): ConnectionMetrics {\n      return { ...metrics };\n    },\n\n    getError(): TransportError | undefined {\n      return error;\n    },\n\n    clearError(): void {\n      error = undefined;\n    },\n  };\n\n  return transport;\n}\n","/**\n * WhatsApp Business API Transport (Stub)\n *\n * This module provides the interface for integrating with WhatsApp Business API.\n * The implementation connects to a webhook receiver that bridges WhatsApp messages\n * to the chat system.\n *\n * ## Integration Architecture\n *\n * ```\n * WhatsApp User → WhatsApp Cloud API → Your Webhook → Chat Service → SSE to Admin\n *                                                   ↓\n *                                              NATS Events\n * ```\n *\n * ## Setup Requirements\n *\n * 1. Register a WhatsApp Business Account\n * 2. Create a Meta Business App with WhatsApp integration\n * 3. Configure webhook URL pointing to your chat service\n * 4. Set up message templates for outbound messages\n *\n * ## Backend Integration\n *\n * Your backend should expose webhook endpoints that:\n * - Verify webhook (GET /webhook with hub.verify_token)\n * - Receive messages (POST /webhook with message payload)\n * - Map WhatsApp user IDs to chat users\n * - Create/load chats for new conversations\n *\n * @example Backend Webhook Handler (Go)\n * ```go\n * func HandleWhatsAppWebhook(w http.ResponseWriter, r *http.Request) {\n *     if r.Method == \"GET\" {\n *         // Webhook verification\n *         verifyToken := r.URL.Query().Get(\"hub.verify_token\")\n *         if verifyToken == os.Getenv(\"WHATSAPP_VERIFY_TOKEN\") {\n *             w.Write([]byte(r.URL.Query().Get(\"hub.challenge\")))\n *             return\n *         }\n *         http.Error(w, \"Invalid verify token\", 403)\n *         return\n *     }\n *\n *     // Handle incoming message\n *     var payload WhatsAppPayload\n *     json.NewDecoder(r.Body).Decode(&payload)\n *\n *     // Map to chat event and publish to NATS\n *     chatEvent := mapWhatsAppToChatEvent(payload)\n *     natsClient.Publish(\"chat.events\", chatEvent)\n * }\n * ```\n *\n * @see https://developers.facebook.com/docs/whatsapp/cloud-api\n */\n\nimport type {\n  ChatTransport,\n  TransportConfig,\n  TransportState,\n  TransportError,\n  ConnectionMetrics,\n  EventHandler,\n  Unsubscribe,\n  TransportLogger,\n  CreateChatOptions,\n  CreateChatResponse,\n  LoadChatOptions,\n  LoadChatResponse,\n} from \"./types\";\nimport type { Chat, ChatEvent, ChatMessage, Attachment, AttachmentTypeTS } from \"../models\";\nimport { createLogger } from \"./types\";\n\n/**\n * WhatsApp transport configuration\n */\nexport interface WhatsAppTransportConfig extends TransportConfig {\n  /** WhatsApp Business API access token */\n  accessToken: string;\n  /** Phone number ID from Meta Business */\n  phoneNumberId: string;\n  /** Webhook verify token for setup */\n  verifyToken?: string;\n}\n\n/**\n * WhatsApp transport options\n */\nexport interface WhatsAppTransportOptions {\n  /** Enable debug logging */\n  debug?: boolean;\n  /** Custom logger */\n  logger?: TransportLogger;\n}\n\n/**\n * WhatsApp message types\n */\nexport type WhatsAppMessageType =\n  | \"text\"\n  | \"image\"\n  | \"document\"\n  | \"audio\"\n  | \"video\"\n  | \"sticker\"\n  | \"location\"\n  | \"contacts\"\n  | \"interactive\"\n  | \"template\";\n\n/**\n * Create a WhatsApp Business API transport\n *\n * NOTE: This is a stub implementation. The actual WhatsApp integration\n * happens on the backend via webhooks. This transport is for:\n * - Type definitions\n * - Documentation\n * - Future client-side WhatsApp Web integration\n */\nexport function createWhatsAppTransport(\n  options: WhatsAppTransportOptions = {}\n): ChatTransport {\n  const { debug = false, logger = createLogger(debug) } = options;\n\n  let state: TransportState = \"disconnected\";\n  let error: TransportError | undefined;\n  let config: WhatsAppTransportConfig | undefined;\n\n  const metrics: ConnectionMetrics = {\n    latency: 0,\n    messagesSent: 0,\n    messagesReceived: 0,\n    messagesQueued: 0,\n    reconnectCount: 0,\n    transportType: \"whatsapp\",\n  };\n\n  const globalHandlers = new Set<EventHandler>();\n  const typeHandlers = new Map<string, Set<EventHandler>>();\n\n  const transport: ChatTransport = {\n    async connect(cfg: TransportConfig): Promise<void> {\n      logger.warn(\n        \"WhatsApp transport is a stub. WhatsApp integration happens via backend webhooks.\"\n      );\n      logger.info(\n        \"See transport/whatsapp.ts for integration documentation.\"\n      );\n\n      config = cfg as WhatsAppTransportConfig;\n\n      // In a real implementation, this would:\n      // 1. Validate WhatsApp Business API credentials\n      // 2. Register webhook endpoints\n      // 3. Set up SSE connection to receive webhook-relayed events\n\n      state = \"connected\";\n      metrics.connectedAt = Date.now();\n    },\n\n    disconnect(): void {\n      state = \"disconnected\";\n    },\n\n    async send(event: ChatEvent): Promise<void> {\n      if (!config) {\n        throw new Error(\"Transport not connected\");\n      }\n\n      logger.warn(\"WhatsApp send is a stub. Implement backend webhook relay.\");\n\n      // In a real implementation, this would:\n      // 1. Convert ChatEvent to WhatsApp message format\n      // 2. Call WhatsApp Cloud API to send message\n      // 3. Handle delivery receipts\n\n      metrics.messagesSent++;\n    },\n\n    async sendMessage(message: ChatMessage): Promise<void> {\n      if (!config) {\n        throw new Error(\"Transport not connected\");\n      }\n\n      logger.warn(\n        \"WhatsApp sendMessage is a stub. Implement backend webhook relay.\"\n      );\n\n      // In a real implementation:\n      // POST https://graph.facebook.com/v17.0/{phone_number_id}/messages\n      // {\n      //   \"messaging_product\": \"whatsapp\",\n      //   \"to\": \"{recipient_phone}\",\n      //   \"type\": \"text\",\n      //   \"text\": { \"body\": message.content }\n      // }\n\n      metrics.messagesSent++;\n    },\n\n    async createChat(options: CreateChatOptions): Promise<CreateChatResponse> {\n      logger.warn(\n        \"WhatsApp createChat is a stub. WhatsApp chats are created via incoming webhooks.\"\n      );\n\n      // In WhatsApp, chats are typically initiated by users messaging first.\n      // This stub returns a placeholder - real implementation would create\n      // a chat record on the backend for outbound messaging.\n      return { chatKey: `whatsapp_${options.userId}_${Date.now()}` };\n    },\n\n    async loadChatData(options: LoadChatOptions): Promise<LoadChatResponse> {\n      logger.warn(\n        \"WhatsApp loadChatData is a stub. Implement backend API call.\"\n      );\n\n      // In a real implementation, this would fetch chat data from the backend\n      return {\n        chat: {\n          orgId: options.orgId,\n          key: options.chatKey,\n          title: \"WhatsApp Chat\",\n          messages: [],\n          lastUpdated: Date.now(),\n          startTime: Date.now(),\n          users: [],\n          status: \"active\",\n          aiEngaged: false,\n          humanAgentEngaged: false,\n          isWaiting: false,\n          isWaitingForAgent: false,\n        } as Chat,\n      };\n    },\n\n    onMessage(handler: EventHandler): Unsubscribe {\n      globalHandlers.add(handler);\n      return () => globalHandlers.delete(handler);\n    },\n\n    on(eventType: string, handler: EventHandler): Unsubscribe {\n      if (!typeHandlers.has(eventType)) {\n        typeHandlers.set(eventType, new Set());\n      }\n      typeHandlers.get(eventType)!.add(handler);\n      return () => {\n        const handlers = typeHandlers.get(eventType);\n        if (handlers) {\n          handlers.delete(handler);\n          if (handlers.size === 0) {\n            typeHandlers.delete(eventType);\n          }\n        }\n      };\n    },\n\n    getState(): TransportState {\n      return state;\n    },\n\n    getMetrics(): ConnectionMetrics {\n      return { ...metrics };\n    },\n\n    getError(): TransportError | undefined {\n      return error;\n    },\n\n    clearError(): void {\n      error = undefined;\n    },\n  };\n\n  return transport;\n}\n\n/**\n * Helper: Convert WhatsApp webhook payload to ChatEvent\n *\n * Use this in your backend webhook handler to map incoming\n * WhatsApp messages to the chat system format.\n */\nexport interface WhatsAppWebhookPayload {\n  object: \"whatsapp_business_account\";\n  entry: Array<{\n    id: string;\n    changes: Array<{\n      value: {\n        messaging_product: \"whatsapp\";\n        metadata: {\n          display_phone_number: string;\n          phone_number_id: string;\n        };\n        contacts?: Array<{\n          profile: { name: string };\n          wa_id: string;\n        }>;\n        messages?: Array<{\n          from: string;\n          id: string;\n          timestamp: string;\n          type: WhatsAppMessageType;\n          text?: { body: string };\n          image?: { id: string; mime_type: string; sha256: string };\n          document?: { id: string; mime_type: string; filename: string };\n          audio?: { id: string; mime_type: string };\n          video?: { id: string; mime_type: string };\n          location?: { latitude: number; longitude: number; name?: string };\n        }>;\n        statuses?: Array<{\n          id: string;\n          status: \"sent\" | \"delivered\" | \"read\" | \"failed\";\n          timestamp: string;\n          recipient_id: string;\n        }>;\n      };\n    }>;\n  }>;\n}\n\n/**\n * Example: Map WhatsApp payload to ChatEvent (for backend use)\n *\n * @example\n * ```typescript\n * // In your backend webhook handler\n * import { mapWhatsAppToChatEvent } from \"@elqnt/chat/transport\";\n *\n * app.post(\"/webhook/whatsapp\", (req, res) => {\n *   const events = mapWhatsAppToChatEvent(req.body, orgId);\n *   events.forEach(event => publishToChatService(event));\n *   res.sendStatus(200);\n * });\n * ```\n */\nexport function mapWhatsAppToChatEvent(\n  payload: WhatsAppWebhookPayload,\n  orgId: string\n): ChatEvent[] {\n  const events: ChatEvent[] = [];\n\n  for (const entry of payload.entry) {\n    for (const change of entry.changes) {\n      const value = change.value;\n\n      // Handle incoming messages\n      if (value.messages) {\n        for (const msg of value.messages) {\n          const contact = value.contacts?.find((c) => c.wa_id === msg.from);\n\n          events.push({\n            type: \"message\",\n            orgId,\n            chatKey: `wa_${msg.from}`, // Use phone number as chat key\n            userId: msg.from,\n            timestamp: parseInt(msg.timestamp) * 1000,\n            message: {\n              id: msg.id,\n              role: \"user\",\n              content: msg.text?.body || \"\",\n              time: parseInt(msg.timestamp) * 1000,\n              status: \"delivered\",\n              senderId: msg.from,\n              senderName: contact?.profile.name,\n              createdAt: parseInt(msg.timestamp) * 1000,\n              // Map attachments if present\n              attachments: mapWhatsAppAttachments(msg),\n            },\n          });\n        }\n      }\n\n      // Handle message status updates\n      if (value.statuses) {\n        for (const status of value.statuses) {\n          events.push({\n            type: \"message_status_update\",\n            orgId,\n            chatKey: `wa_${status.recipient_id}`,\n            userId: status.recipient_id,\n            timestamp: parseInt(status.timestamp) * 1000,\n            data: {\n              messageId: status.id,\n              status: status.status,\n            },\n          });\n        }\n      }\n    }\n  }\n\n  return events;\n}\n\n// Helper to map WhatsApp attachments\nfunction mapWhatsAppAttachments(msg: {\n  type: WhatsAppMessageType;\n  image?: { id: string };\n  document?: { id: string; filename: string };\n  audio?: { id: string };\n  video?: { id: string };\n  location?: { latitude: number; longitude: number; name?: string };\n}): Attachment[] | undefined {\n  switch (msg.type) {\n    case \"image\":\n      return msg.image\n        ? [{ type: \"image\" as AttachmentTypeTS, url: `whatsapp://media/${msg.image.id}` }]\n        : undefined;\n    case \"document\":\n      return msg.document\n        ? [\n            {\n              type: \"document\" as AttachmentTypeTS,\n              url: `whatsapp://media/${msg.document.id}`,\n            },\n          ]\n        : undefined;\n    case \"audio\":\n      return msg.audio\n        ? [{ type: \"audio\" as AttachmentTypeTS, url: `whatsapp://media/${msg.audio.id}` }]\n        : undefined;\n    case \"video\":\n      return msg.video\n        ? [{ type: \"video\" as AttachmentTypeTS, url: `whatsapp://media/${msg.video.id}` }]\n        : undefined;\n    case \"location\":\n      return msg.location\n        ? [\n            {\n              type: \"location\" as AttachmentTypeTS,\n              url: `geo:${msg.location.latitude},${msg.location.longitude}`,\n            },\n          ]\n        : undefined;\n    default:\n      return undefined;\n  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package/dist/transport/index.mjs

@@ -239,7 +239,8 @@ function createSSETransport(options = {}) {
             orgId: event.orgId,
             chatKey: event.chatKey,
             userId: event.userId,
-            message: event.message
+            message: event.message,
+            ...event.data ? { data: event.data } : {}
           });
           break;
         case "typing":