@elqnt/chat 1.0.1 → 1.0.2

package/dist/chunk-E2FJX52R.js.map

@@ -0,0 +1 @@
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client\";\n\nimport { useCallback, useState } from \"react\";\nimport { Chat, ChatEvent, ChatRoleHumanAgent, ChatUser } from \"../models\";\nimport {\n  useWebSocketChatBase,\n  UseWebSocketChatBaseConfig,\n  UseWebSocketChatBaseReturn,\n} from \"./use-websocket-chat-base\";\n\nexport interface UseWebSocketChatAdminReturn\n  extends UseWebSocketChatBaseReturn {\n  chats: Map<string, Chat>;\n  selectedChat: Chat | undefined;\n  selectChat: (chatId: string) => void;\n  addUserToChat: (orgId: string, chatKey: string, user: ChatUser) => void;\n  removeUserFromChat: (orgId: string, chatKey: string, userId: string) => void;\n  blockUser: (orgId: string, chatKey: string, userId: string) => void;\n}\n\n// todo: implement retry logic for websocket connection\n\nexport const useWebSocketChatAdmin = ({\n  serverBaseUrl,\n  orgId,\n  product,\n}: Omit<\n  UseWebSocketChatBaseConfig,\n  \"clientType\" | \"onMessage\"\n>): UseWebSocketChatAdminReturn => {\n  const [chats, setChats] = useState<Map<string, Chat>>(new Map());\n  const [selectedChat, setSelectedChat] = useState<Chat | undefined>(undefined);\n\n  const handleMessage = useCallback(\n    (chatEvent: ChatEvent) => {\n      switch (chatEvent.type) {\n        case \"message\":\n          if (!selectedChat || !chatEvent.message) return;\n          setChats((prev) => {\n            const newMap = new Map(prev);\n            newMap.set(selectedChat.key, {\n              ...selectedChat,\n              messages: [...selectedChat.messages, chatEvent.message!],\n            });\n            return newMap;\n          });\n          setSelectedChat((prev) => {\n            if (!prev) return prev;\n            return {\n              ...prev,\n              messages: [...prev.messages, chatEvent.message!],\n            };\n          });\n          break;\n\n        case \"list_chats\":\n          const chatList = chatEvent.data?.chats as Chat[];\n          if (!chatList) return;\n          setChats(new Map(chatList.map((chat) => [chat.key, chat])));\n          break;\n\n        case \"chat_updated\":\n          const updatedChat = chatEvent.data?.chat?.value as Chat;\n          if (updatedChat) {\n            setChats((prev) => new Map(prev).set(updatedChat.key, updatedChat));\n          }\n          break;\n\n        case \"chat_removed\":\n          const chatKey = chatEvent.data?.chatKey?.value as string;\n          if (chatKey) {\n            setChats((prev) => {\n              const newMap = new Map(prev);\n              newMap.delete(chatKey);\n              return newMap;\n            });\n          }\n          break;\n\n        case \"load_chat\":\n          const history = chatEvent.data?.chat?.value as Chat;\n          if (history) {\n            setChats((prev) => {\n              const existingChat = prev.get(history.key);\n              if (!existingChat) return prev;\n              return new Map(prev).set(history.key, {\n                ...existingChat,\n                messages: history.messages,\n              });\n            });\n          }\n          break;\n      }\n    },\n    [selectedChat]\n  );\n\n  const base = useWebSocketChatBase({\n    serverBaseUrl,\n    orgId,\n    clientType: \"humanAgent\",\n    onMessage: handleMessage,\n    product,\n  });\n\n  const selectChat = useCallback(\n    (chatKey: string) => {\n      const chat = chats.get(chatKey);\n      if (!chat) {\n        console.error(\"Unable to select chat\", chatKey);\n        return;\n      }\n      setSelectedChat(chat);\n      // base.sendMessage({\n      //   type: \"load_chat\",\n      //   orgId,\n      //   chatKey,\n      // });\n    },\n    [chats, orgId, base.sendMessage]\n  );\n\n  const addUserToChat = useCallback(\n    (orgId: string, chatKey: string, user: ChatUser) => {\n      base.sendMessage({\n        type: \"human_agent_joined\",\n        orgId,\n        chatKey,\n        userId: user.email,\n        data: { user },\n      });\n\n      setChats((prev) => {\n        const newMap = new Map(prev);\n        const chat = newMap.get(chatKey);\n        if (!chat) return prev;\n        newMap.set(chatKey, {\n          ...chat,\n          humanAgentEngaged: user.role === ChatRoleHumanAgent,\n          users: [...(chat?.users ?? []), user],\n        });\n        return newMap;\n      });\n\n      setSelectedChat((prev) => {\n        if (!prev) return prev;\n        return {\n          ...prev,\n          humanAgentEngaged: user.role === ChatRoleHumanAgent,\n          users: [...(prev.users ?? []), user],\n        };\n      });\n    },\n    [base.sendMessage]\n  );\n\n  const removeUserFromChat = useCallback(\n    (orgId: string, chatKey: string, userId: string) => {\n      const chat = chats.get(chatKey);\n      if (!chat) return;\n      const user = chat.users?.find((u) => u.id === userId);\n      if (!user) return;\n\n      base.sendMessage({\n        type: \"human_agent_left\",\n        orgId,\n        chatKey,\n        userId,\n        data: { user },\n      });\n\n      setChats((prev) => {\n        const newMap = new Map(prev);\n        const chat = newMap.get(chatKey);\n        if (!chat) return prev;\n        newMap.set(chatKey, {\n          ...chat,\n          humanAgentEngaged: false,\n          users: chat.users?.filter((u) => u.id !== userId),\n        });\n        return newMap;\n      });\n    },\n    [chats, base.sendMessage]\n  );\n\n  const blockUser = useCallback(\n    (orgId: string, chatKey: string, userId: string) => {\n      base.sendMessage({\n        type: \"block_user\",\n        orgId,\n        chatKey,\n        userId,\n      });\n    },\n    [base.sendMessage]\n  );\n\n  // useEffect(() => {\n  //   if (!base.isConnected) return;\n  //   base.sendMessage({\n  //     type: \"list_chats\",\n  //     orgId,\n  //         chatKey: \"\",\n  //   });\n  // }, [base.isConnected, orgId, base.sendMessage]);\n\n  return {\n    ...base,\n    chats,\n    selectedChat,\n    selectChat,\n    addUserToChat,\n    removeUserFromChat,\n    blockUser,\n  };\n};\n","// Code generated by tygo. DO NOT EDIT.\nimport { KGNode } from \"@elqnt/kg\";\nimport { Variable } from \"@elqnt/types\";\nimport { ResponseMetadata, ProductNameTS } from \"@elqnt/types\";\nimport { DocumentAnalysisResult, BoundingRegion, PageInfo } from \"@elqnt/docs\";\n\n//////////\n// source: chat-models.go\n\nexport type ChatStatusTS = 'active' | 'disconnected' | 'abandoned' | 'closed' | 'archived';\nexport type ChatStatus = string;\nexport const ChatStatusActive: ChatStatus = \"active\";\nexport const ChatStatusDisconnected: ChatStatus = \"disconnected\";\nexport const ChatStatusAbandoned: ChatStatus = \"abandoned\";\nexport const ChatStatusClosed: ChatStatus = \"closed\";\nexport const ChatStatusArchived: ChatStatus = \"archived\";\nexport type ChatTypeTS = 'customer_support' | 'public_room' | 'private_room' | 'direct' | 'group';\nexport type ChatType = string;\nexport const ChatTypeCustomerSupport: ChatType = \"customer_support\"; // Existing customer support chats\nexport const ChatTypePublicRoom: ChatType = \"public_room\"; // Public collaboration room\nexport const ChatTypePrivateRoom: ChatType = \"private_room\"; // Private collaboration room\nexport const ChatTypeDirect: ChatType = \"direct\"; // 1-on-1 direct message\nexport const ChatTypeGroup: ChatType = \"group\"; // Group chat/room\nexport interface Chat {\n  orgId: string;\n  key: string;\n  title: string;\n  messages: ChatMessage[];\n  lastUpdated: number /* int64 */;\n  startTime: number /* int64 */;\n  users: ChatUser[];\n  status: ChatStatusTS;\n  aiEngaged: boolean;\n  humanAgentEngaged: boolean;\n  isWaiting: boolean;\n  isWaitingForAgent: boolean;\n  callRequested?: boolean;\n  callStarted?: boolean;\n  userRating?: number /* int */;\n  metadata?: { [key: string]: any};\n  grading?: ChatGrading;\n  flow?: ChatFlow;\n  context?: ChatContext;\n  csatSent?: boolean;\n  csatSentTime?: number /* int64 */;\n  csatResponse?: any /* agents.CSATResponse */;\n  /**\n   * OpenAI Responses API - stores the last response ID for conversation continuity\n   */\n  lastResponseId?: string;\n  /**\n   * AgentContext - reference to structured context stored in separate NATS KV bucket\n   * Key format: {agentId}:{chatKey} in bucket agent-contexts-org-{orgId}\n   */\n  agentContextKey?: string;\n  /**\n   * Collab-specific fields\n   */\n  chatType?: ChatTypeTS;\n  description?: string;\n}\nexport interface ChatContext {\n  memory: { [key: string]: any};\n  turnCount: number /* int */;\n  lastIntent: string;\n  activeTopic: string;\n}\nexport interface ChatFlow {\n  flowDefinitionId: string;\n  flowInstanceId?: string;\n  flowInstanceLastUpdated?: number /* int64 */;\n  tools?: ChatTool[];\n}\nexport interface ChatTool {\n  name: string;\n  description: string;\n  type: string; // function, action, data_query etc\n  parameters?: { [key: string]: any};\n}\nexport type ChatRoleTS = 'user' | 'ai' | 'event' | 'humanAgent' | 'observer' | 'dataQuery' | 'system' | 'tool';\nexport type ChatRole = string;\nexport const ChatRoleUser: ChatRole = \"user\";\nexport const ChatRoleAI: ChatRole = \"ai\";\nexport const ChatRoleEvent: ChatRole = \"event\";\nexport const ChatRoleHumanAgent: ChatRole = \"humanAgent\";\nexport const ChatRoleObserver: ChatRole = \"observer\";\nexport const ChatRoleDataQuery: ChatRole = \"dataQuery\";\nexport const ChatRoleSystem: ChatRole = \"system\";\nexport const ChatRoleTool: ChatRole = \"tool\";\nexport interface ChatUser {\n  id: string;\n  role: ChatRoleTS;\n  name: string;\n  email: string;\n  phone?: string;\n  authProvider: string;\n  authToken: string;\n  metadata?: { [key: string]: any};\n}\nexport type AgentStatusTS = 'online' | 'away' | 'busy' | 'offline';\nexport type AgentStatus = string;\nexport const AgentStatusOnline: AgentStatus = \"online\";\nexport const AgentStatusAway: AgentStatus = \"away\";\nexport const AgentStatusBusy: AgentStatus = \"busy\";\nexport const AgentStatusOffline: AgentStatus = \"offline\";\n/**\n * AgentSession represents an active agent session stored in Redis\n */\nexport interface AgentSession {\n  agentId: string;\n  orgId: string;\n  onlineSince: number /* int64 */; // Unix timestamp\n  lastActivity: number /* int64 */; // Unix timestamp\n  status: AgentStatusTS;\n  chatsHandled: number /* int */;\n  activeChats: string[]; // Chat keys currently handling\n  userAgent?: string;\n  ipAddress?: string;\n  metadata?: { [key: string]: any};\n}\nexport type ChatEventType = string;\n/**\n * ** user events\n */\nexport const ChatEventTypeUserJoined: ChatEventType = \"user_joined\";\nexport const ChatEventTypeUserLeft: ChatEventType = \"user_left\";\nexport const ChatEventTypeTyping: ChatEventType = \"typing\";\nexport const ChatEventTypeStoppedTyping: ChatEventType = \"stopped_typing\";\nexport const ChatEventTypeRead: ChatEventType = \"read\";\nexport const ChatEventTypeDelivered: ChatEventType = \"delivered\";\nexport const ChatEventTypeReconnected: ChatEventType = \"reconnected\";\nexport const ChatEventTypeError: ChatEventType = \"error\";\nexport const ChatEventTypeWaiting: ChatEventType = \"waiting\";\nexport const ChatEventTypeLoadChat: ChatEventType = \"load_chat\";\nexport const ChatEventTypeLoadChatResponse: ChatEventType = \"load_chat_response\";\nexport const ChatEventTypeMessage: ChatEventType = \"message\";\nexport const ChatEventTypeWaitingForAgent: ChatEventType = \"waiting_for_agent\";\nexport const ChatEventTypeMessageStatusUpdate: ChatEventType = \"message_status_update\";\nexport const ChatEventTypeHumanAgentJoined: ChatEventType = \"human_agent_joined\";\nexport const ChatEventTypeHumanAgentLeft: ChatEventType = \"human_agent_left\";\nexport const ChatEventTypeObserverJoined: ChatEventType = \"observer_joined\";\nexport const ChatEventTypeObserverLeft: ChatEventType = \"observer_left\";\nexport const ChatEventTypeListChats: ChatEventType = \"list_chats\";\nexport const ChatEventTypeChatUpdated: ChatEventType = \"chat_updated\";\nexport const ChatEventTypeChatRemoved: ChatEventType = \"chat_removed\";\nexport const ChatEventTypeSyncMetadata: ChatEventType = \"sync_metadata\";\nexport const ChatEventTypeSyncMetadataResponse: ChatEventType = \"sync_metadata_response\";\nexport const ChatEventTypeSyncUserSession: ChatEventType = \"sync_user_session\";\nexport const ChatEventTypeSyncUserSessionResponse: ChatEventType = \"sync_user_session_response\";\nexport const ChatEventTypeClientAction: ChatEventType = \"client_action\";\nexport const ChatEventTypeClientActionCallback: ChatEventType = \"client_action_callback\";\nexport const ChatEventTypeBlockUser: ChatEventType = \"block_user\";\n/**\n * ** collab room management events\n */\nexport const ChatEventTypeCreateRoom: ChatEventType = \"create_room\";\nexport const ChatEventTypeRoomCreated: ChatEventType = \"room_created\";\nexport const ChatEventTypeJoinRoom: ChatEventType = \"join_room\";\nexport const ChatEventTypeLeaveRoom: ChatEventType = \"leave_room\";\nexport const ChatEventTypeDeleteRoom: ChatEventType = \"delete_room\";\nexport const ChatEventTypeRoomDeleted: ChatEventType = \"room_deleted\";\nexport const ChatEventTypeUpdateRoom: ChatEventType = \"update_room\";\nexport const ChatEventTypeRoomUpdated: ChatEventType = \"room_updated\";\nexport const ChatEventTypeInviteUser: ChatEventType = \"invite_user\";\nexport const ChatEventTypeUserInvited: ChatEventType = \"user_invited\";\nexport const ChatEventTypeRoomUserJoined: ChatEventType = \"room_user_joined\";\nexport const ChatEventTypeRoomUserLeft: ChatEventType = \"room_user_left\";\nexport const ChatEventTypeUserRemoved: ChatEventType = \"user_removed\";\nexport const ChatEventTypeListRooms: ChatEventType = \"list_rooms\";\nexport const ChatEventTypeRoomsResponse: ChatEventType = \"rooms_response\";\n/**\n * ** collab message events\n */\nexport const ChatEventTypeMessageEdited: ChatEventType = \"message_edited\";\nexport const ChatEventTypeMessageDeleted: ChatEventType = \"message_deleted\";\nexport const ChatEventTypeMessageReaction: ChatEventType = \"message_reaction\";\nexport const ChatEventTypeMessageReply: ChatEventType = \"message_reply\";\nexport const ChatEventTypeMentionUser: ChatEventType = \"mention_user\";\nexport const ChatEventTypeMessageEditedResponse: ChatEventType = \"message_edited_response\";\nexport const ChatEventTypeMessageDeletedResponse: ChatEventType = \"message_deleted_response\";\nexport const ChatEventTypeMessageReactionResponse: ChatEventType = \"message_reaction_response\";\n/**\n * ** collab user presence events\n */\nexport const ChatEventTypeUserPresenceStart: ChatEventType = \"user_presence_start\";\nexport const ChatEventTypeUserPresenceEnd: ChatEventType = \"user_presence_end\";\nexport const ChatEventTypeUserStatusChange: ChatEventType = \"user_status_change\";\nexport const ChatEventTypeUserActivity: ChatEventType = \"user_activity\";\nexport const ChatEventTypeUserPresenceChanged: ChatEventType = \"user_presence_changed\";\nexport const ChatEventTypeUserActivityUpdate: ChatEventType = \"user_activity_update\";\nexport const ChatEventTypeGetOnlineUsers: ChatEventType = \"get_online_users\";\nexport const ChatEventTypeOnlineUsersResponse: ChatEventType = \"online_users\";\n/**\n * ** shop assist events\n */\nexport const ChatEventTypeEndChat: ChatEventType = \"end_chat\";\nexport const ChatEventTypeChatEnded: ChatEventType = \"chat_ended\";\n/**\n * ** agent session events\n */\nexport const ChatEventTypeAgentSessionStart: ChatEventType = \"agent_session_start\";\nexport const ChatEventTypeAgentSessionEnd: ChatEventType = \"agent_session_end\";\nexport const ChatEventTypeAgentStatusChange: ChatEventType = \"agent_status_change\";\nexport const ChatEventTypeAgentActivityPing: ChatEventType = \"agent_activity_ping\";\nexport const ChatEventTypeAgentChatAssigned: ChatEventType = \"agent_chat_assigned\";\nexport const ChatEventTypeAgentChatCompleted: ChatEventType = \"agent_chat_completed\";\n/**\n * ** AI agents retrieval events\n */\nexport const ChatEventTypeGetAgents: ChatEventType = \"get_agents\";\nexport const ChatEventTypeGetAgentsResponse: ChatEventType = \"get_agents_response\";\n/**\n * ** CSAT events\n */\nexport const ChatEventTypeCSATRequest: ChatEventType = \"csat_request\"; // Internal: scheduler requests chat to send CSAT\nexport const ChatEventTypeCSATSurvey: ChatEventType = \"show_csat_survey\";\nexport const ChatEventTypeCSATResponse: ChatEventType = \"csat_response\";\n/**\n * ** User Suggested Actions events\n */\nexport const ChatEventTypeUserSuggestedActions: ChatEventType = \"user_suggested_actions\";\nexport const ChatEventTypeUserSuggestedActionSelected: ChatEventType = \"user_suggested_action_selected\";\n/**\n * ** Summary events\n */\nexport const ChatEventTypeSummaryUpdate: ChatEventType = \"summary_update\";\n/**\n * ** Agent Context events\n */\nexport const ChatEventTypeAgentContextUpdate: ChatEventType = \"agent_context_update\";\nexport const ChatEventTypeAgentExecutionStarted: ChatEventType = \"agent_execution_started\";\nexport const ChatEventTypeAgentExecutionEnded: ChatEventType = \"agent_execution_ended\";\nexport const ChatEventTypeLoadAgentContext: ChatEventType = \"load_agent_context\";\nexport const ChatEventTypeLoadAgentContextResponse: ChatEventType = \"load_agent_context_response\";\n/**\n * ** Plan → Approve → Execute events\n */\nexport const ChatEventTypePlanPendingApproval: ChatEventType = \"plan_pending_approval\";\nexport const ChatEventTypePlanApproved: ChatEventType = \"plan_approved\";\nexport const ChatEventTypePlanRejected: ChatEventType = \"plan_rejected\";\nexport const ChatEventTypePlanCompleted: ChatEventType = \"plan_completed\";\nexport const ChatEventTypeStepStarted: ChatEventType = \"step_started\";\nexport const ChatEventTypeStepCompleted: ChatEventType = \"step_completed\";\nexport const ChatEventTypeStepFailed: ChatEventType = \"step_failed\";\n/**\n * ** New Chat events\n */\nexport const ChatEventTypeNewChat: ChatEventType = \"new_chat\";\nexport const ChatEventTypeNewChatCreated: ChatEventType = \"new_chat_created\";\n/**\n * ** Heartbeat events\n */\nexport const ChatEventTypePing: ChatEventType = \"ping\";\nexport const ChatEventTypePong: ChatEventType = \"pong\";\nexport type ChatEventTypeTS =\n  | \"message\"\n  | \"user_joined\"\n  | \"user_left\"\n  | \"typing\"\n  | \"stopped_typing\"\n  | \"read\"\n  | \"delivered\"\n  | \"reconnected\"\n  | \"error\"\n  | \"message_status_update\"\n  | \"load_chat\"\n  | \"load_chat_response\"\n  | \"waiting\"\n  | \"waiting_for_agent\"\n  | \"human_agent_joined\"\n  | \"end_chat\"\n  | \"chat_ended\"\n  | \"human_agent_left\"\n  | \"observer_joined\"\n  | \"observer_left\"\n  | \"list_chats\"\n  | \"chat_updated\"\n  | \"chat_removed\"\n  | \"sync_metadata\"\n  | \"sync_metadata_response\"\n  | \"sync_user_session\"\n  | \"sync_user_session_response\"\n  | \"agent_session_start\"\n  | \"agent_session_end\"\n  | \"agent_status_change\"\n  | \"agent_activity_ping\"\n  | \"agent_chat_assigned\"\n  | \"agent_chat_completed\"\n  | \"client_action\"\n  | \"client_action_callback\"\n  | \"show_csat_survey\"\n  | \"csat_response\"\n  | \"user_suggested_actions\"\n  | \"user_suggested_action_selected\"\n  | \"summary_update\"\n  | \"agent_context_update\"\n  | \"agent_execution_started\"\n  | \"agent_execution_ended\"\n  | \"load_agent_context\"\n  | \"load_agent_context_response\"\n  | \"plan_pending_approval\"\n  | \"plan_approved\"\n  | \"plan_rejected\"\n  | \"plan_completed\"\n  | \"step_started\"\n  | \"step_completed\"\n  | \"step_failed\"\n  | \"new_chat\"\n  | \"new_chat_created\"\n  | \"block_user\"\n  | \"ping\"\n  | \"pong\"\n  | \"create_room\"\n  | \"room_created\"\n  | \"join_room\"\n  | \"leave_room\"\n  | \"delete_room\"\n  | \"room_deleted\"\n  | \"update_room\"\n  | \"room_updated\"\n  | \"invite_user\"\n  | \"user_invited\"\n  | \"room_user_joined\"\n  | \"room_user_left\"\n  | \"user_removed\"\n  | \"list_rooms\"\n  | \"rooms_response\"\n  | \"message_edited\"\n  | \"message_deleted\"\n  | \"message_reaction\"\n  | \"message_reply\"\n  | \"mention_user\"\n  | \"message_edited_response\"\n  | \"message_deleted_response\"\n  | \"message_reaction_response\"\n  | \"user_presence_start\"\n  | \"user_presence_end\"\n  | \"user_status_change\"\n  | \"user_activity\"\n  | \"user_presence_changed\"\n  | \"user_activity_update\"\n  | \"get_online_users\"\n  | \"online_users\"\n  | \"get_agents\"\n  | \"get_agents_response\";\nexport type MessageStatus = string;\nexport const MessageStatusSending: MessageStatus = \"sending\";\nexport const MessageStatusSent: MessageStatus = \"sent\";\nexport const MessageStatusDelivered: MessageStatus = \"delivered\";\nexport const MessageStatusRead: MessageStatus = \"read\";\nexport const MessageStatusFailed: MessageStatus = \"failed\";\nexport type MessageStatusTS =\n  | \"sending\"\n  | \"sent\"\n  | \"delivered\"\n  | \"read\"\n  | \"failed\";\n/**\n * EmojiReaction represents an emoji reaction to a message\n */\nexport interface EmojiReaction {\n  emoji: string;\n  count: number /* int */;\n  users?: string[]; // List of user IDs who reacted\n}\n/**\n * Location represents geographical coordinates\n */\nexport interface Location {\n  latitude: number /* float64 */;\n  longitude: number /* float64 */;\n  address?: string;\n}\n/**\n * AttachmentFile represents a file within an attachment\n */\nexport interface AttachmentFile {\n  type: string;\n  url: string;\n  thumbnailUrl?: string;\n  name?: string;\n  size?: number /* int64 */;\n}\nexport type AttachmentType = string;\n/**\n * Attachment types for both user and system attachments\n */\nexport const AttachmentTypeDocument: AttachmentType = \"document\";\nexport const AttachmentTypeDocumentAnalysis: AttachmentType = \"document_analysis\";\nexport const AttachmentTypeImage: AttachmentType = \"image\";\nexport const AttachmentTypeAudio: AttachmentType = \"audio\";\nexport const AttachmentTypeVideo: AttachmentType = \"video\";\nexport const AttachmentTypeLocation: AttachmentType = \"location\";\nexport const AttachmentTypeReferences: AttachmentType = \"references\";\nexport const AttachmentTypeSubsections: AttachmentType = \"subsections\";\nexport const AttachmentTypeArticles: AttachmentType = \"articles\";\nexport const AttachmentTypeRecords: AttachmentType = \"records\";\nexport const AttachmentTypeActions: AttachmentType = \"actions\";\nexport const AttachmentTypeBullets: AttachmentType = \"bullets\";\nexport const AttachmentTypeSticker: AttachmentType = \"sticker\";\nexport const AttachmentTypeData: AttachmentType = \"data\";\nexport const AttachmentTypeKGNodes: AttachmentType = \"kgNodes\";\nexport const AttachmentTypeDocumentSources: AttachmentType = \"document_sources\";\n\nexport type AttachmentTypeTS =\n  | \"document\"\n  | \"document_analysis\"\n  | \"document_sources\"\n  | \"image\"\n  | \"audio\"\n  | \"video\"\n  | \"location\"\n  | \"references\"\n  | \"subsections\"\n  | \"articles\"\n  | \"records\"\n  | \"actions\"\n  | \"bullets\"\n  | \"sticker\"\n  | \"data\"\n  | \"kgNodes\";\n\n/**\n * DocumentSource represents an aggregated document source with page references\n */\nexport interface DocumentSource {\n  doc_id: string;\n  title: string;\n  url: string;\n  page_numbers: number[];\n  reference_count: number;\n  bounding_regions?: BoundingRegion[];\n  page_infos?: PageInfo[];\n}\n\n/**\n * Attachment represents any type of attachment to a message\n */\nexport interface Attachment {\n  type: AttachmentTypeTS;\n  documentAnalysis?: DocumentAnalysisResult;\n  documentSources?: DocumentSource[];\n  title?: string;\n  url: string;\n  files?: AttachmentFile[]; // Associated files\n  location?: Location; // Location data if applicable\n  data?: { [key: string]: Variable};\n  kgNodes?: KGNode[];\n  actions?: Action[];\n}\nexport interface Action {\n  id: string;\n  title: string;\n  icon?: string;\n  description?: string;\n  onAction?: () => void;\n}\n/**\n * ChatMessage represents the core message structure\n */\nexport interface ChatMessage {\n  /**\n   * Core fields\n   */\n  id: string;\n  role: ChatRoleTS;\n  content: string;\n  time: number /* int64 */;\n  status: MessageStatusTS;\n  /**\n   * Sender information\n   */\n  senderId: string;\n  senderName?: string;\n  /**\n   * Timing\n   */\n  createdAt: number /* int64 */;\n  updatedAt?: number /* int64 */;\n  /**\n   * Message relations\n   */\n  replyTo?: string;\n  threadId?: string;\n  mentions?: string[];\n  /**\n   * Attachments and reactions\n   */\n  attachments?: Attachment[];\n  reactions?: EmojiReaction[];\n  /**\n   * Additional data\n   */\n  variables?: { [key: string]: Variable};\n  /**\n   * Tool call\n   */\n  name?: string;\n  toolCallId?: string;\n  toolCalls?: ToolCall[];\n  /**\n   * LLM usage\n   */\n  llmUsage?: LLMUsage;\n}\nexport interface ChatEvent {\n  type: ChatEventTypeTS;\n  orgId: string;\n  chatKey: string;\n  userId: string;\n  timestamp: number /* int64 */;\n  data?: { [key: string]: any};\n  message?: ChatMessage;\n}\nexport interface ChatGrading {\n  chatKey: string;\n  grade: number /* int */;\n  topic: string;\n  summary: string;\n}\nexport interface ChatSession {\n  id: string;\n  status: ChatSessionStatus;\n  user?: ChatUser;\n  activeChatKey?: string;\n  preferences?: ChatSessionPreferences;\n  lastActivity: number /* int64 */;\n  expiresAt: number /* int64 */;\n  metadata?: { [key: string]: any};\n}\nexport type ChatSessionStatus = string;\nexport const ChatSessionStatusActive: ChatSessionStatus = \"active\";\nexport const ChatSessionStatusIdle: ChatSessionStatus = \"idle\";\nexport const ChatSessionStatusExpired: ChatSessionStatus = \"expired\";\nexport interface ChatSessionPreferences {\n  language: string;\n  theme: string;\n  notifications: boolean;\n  timeZone: string;\n  messageDisplay: string; // compact/expanded\n  autoTranslate: boolean;\n  rateLimits?: ChatRateLimits;\n}\nexport interface ChatRateLimits {\n  maxMessagesPerMinute: number /* int */;\n  maxTokensPerDay: number /* int */;\n  cooldownPeriod: number /* int */; // seconds\n}\n/**\n * ==========================\n * todo: move to common/llm\n */\nexport interface LLMConfig {\n  Provider: string;\n  Model: string;\n  Temperature: number /* float64 */;\n  MaxTokens: number /* int */;\n  SystemPrompt: string;\n  Tools: LLMTool[];\n  Memory?: LLMMemoryConfig;\n}\nexport interface LLMMemoryConfig {\n  MaxMessages: number /* int */;\n  IncludeSystem: boolean;\n  WindowSize: number /* int */; // Token window size\n  Strategy: string; // e.g., \"sliding\", \"summarize\"\n}\nexport interface LLMTool {\n  Name: string;\n  Type: string;\n  Function: LLMFunction;\n}\nexport interface LLMFunction {\n  Name: string;\n  Description: string;\n  Parameters: any /* types.JSONSchema */;\n}\nexport interface ToolCall {\n  Name: string;\n  Arguments: { [key: string]: any};\n  ID: string;\n  Description: string;\n}\nexport interface LLMResponse {\n  Content: string;\n  ToolCalls: ToolCall[];\n  Usage?: LLMUsage;\n  ResponseId: string; // OpenAI Responses API - the response ID for conversation continuity\n}\nexport interface LLMUsage {\n  inputTokens: number /* int64 */;\n  outputTokens: number /* int64 */;\n  totalTokens: number /* int64 */;\n}\n/**\n * ChatSummary represents lightweight chat information for caching and listing\n */\nexport interface ChatSummary {\n  chatKey: string;\n  title: string;\n  userId?: string;\n  status: ChatStatus;\n  lastUpdated: number /* int64 */;\n  waitingSince?: number /* int64 */; // Only populated for waiting chats\n  metadata?: { [key: string]: any};\n}\nexport interface GetChatRequest {\n  orgId: string;\n  chatKey: string;\n}\nexport interface GetChatResponse {\n  chat?: Chat;\n  metadata: ResponseMetadata;\n}\nexport interface ChatProductReference {\n  id: string;\n  title: string;\n  price: number /* float64 */;\n  image?: string;\n  url?: string;\n}\n/**\n * Chat Archival Models\n */\nexport interface ChatArchivalRequest {\n  orgId: string;\n  chatKey: string;\n  chat: Chat;\n}\nexport interface ChatArchivalResponse {\n  success: boolean;\n  error?: string;\n  message?: string;\n}\n/**\n * Agent Session Request/Response Models\n */\nexport interface StartAgentSessionRequest {\n  orgId: string;\n  agentId: string;\n  userAgent?: string;\n  ipAddress?: string;\n}\nexport interface StartAgentSessionResponse {\n  metadata: ResponseMetadata;\n}\nexport interface EndAgentSessionRequest {\n  orgId: string;\n  agentId: string;\n}\nexport interface EndAgentSessionResponse {\n  metadata: ResponseMetadata;\n}\nexport interface UpdateAgentStatusRequest {\n  orgId: string;\n  agentId: string;\n  status: AgentStatusTS;\n}\nexport interface UpdateAgentStatusResponse {\n  metadata: ResponseMetadata;\n}\nexport interface UpdateAgentLastActivityRequest {\n  orgId: string;\n  agentId: string;\n}\nexport interface UpdateAgentLastActivityResponse {\n  metadata: ResponseMetadata;\n}\nexport interface AssignChatToAgentRequest {\n  orgId: string;\n  agentId: string;\n  chatKey: string;\n}\nexport interface AssignChatToAgentResponse {\n  metadata: ResponseMetadata;\n}\nexport interface CompleteChatByAgentRequest {\n  orgId: string;\n  agentId: string;\n  chatKey: string;\n}\nexport interface CompleteChatByAgentResponse {\n  metadata: ResponseMetadata;\n}\nexport interface GetAgentSessionRequest {\n  orgId: string;\n  agentId: string;\n}\nexport interface GetAgentSessionResponse {\n  session?: AgentSession;\n  metadata: ResponseMetadata;\n}\nexport interface GetOnlineAgentsRequest {\n  orgId: string;\n}\nexport interface GetOnlineAgentsResponse {\n  sessions: AgentSession[];\n  metadata: ResponseMetadata;\n}\nexport interface GetOnlineAgentCountRequest {\n  orgId: string;\n}\nexport interface GetOnlineAgentCountResponse {\n  count: number /* int */;\n  metadata: ResponseMetadata;\n}\n/**\n * Queue-specific chat request/response types\n */\nexport interface GetQueueChatsRequest {\n  orgId: string;\n  queueId: string;\n}\nexport interface GetQueueChatsResponse {\n  chats: ChatSummary[];\n  metadata: ResponseMetadata;\n}\nexport interface GetQueueChatCountRequest {\n  orgId: string;\n  queueId: string;\n}\nexport interface GetQueueChatCountResponse {\n  count: number /* int */;\n  metadata: ResponseMetadata;\n}\nexport type UserStatusTS = 'online' | 'away' | 'busy' | 'offline';\nexport type UserStatus = string;\nexport const UserStatusOnline: UserStatus = \"online\";\nexport const UserStatusAway: UserStatus = \"away\";\nexport const UserStatusBusy: UserStatus = \"busy\";\nexport const UserStatusOffline: UserStatus = \"offline\";\n/**\n * UserSession for tracking online users\n */\nexport interface UserSession {\n  orgId: string;\n  userId: string;\n  userName: string;\n  status: UserStatusTS;\n  onlineSince: number /* int64 */;\n  lastActivity: number /* int64 */;\n}\n/**\n * User status update requests\n */\nexport interface UpdateUserStatusRequest {\n  orgId: string;\n  userId: string;\n  status: UserStatusTS;\n}\nexport interface UpdateUserStatusResponse {\n  metadata: ResponseMetadata;\n}\n/**\n * Get online users\n */\nexport interface GetOnlineUsersRequest {\n  orgId: string;\n}\nexport interface GetOnlineUsersResponse {\n  metadata: ResponseMetadata;\n  users: UserSession[];\n}\n/**\n * Analytics Trigger Models\n */\nexport interface TriggerAnalyticsScanRequest {\n  org_id?: string; // Optional: if empty, scans all orgs\n}\nexport interface TriggerAnalyticsScanResponse {\n  metadata: ResponseMetadata;\n  chats_archived: number /* int */;\n}\n\n//////////\n// source: chat-stats-models.go\n\n/**\n * Active chat requests/responses\n */\nexport interface GetActiveChatCountRequest {\n  orgId: string;\n}\nexport interface GetActiveChatCountResponse {\n  count: number /* int */;\n  metadata: ResponseMetadata;\n}\nexport interface GetActiveChatsRequest {\n  orgId: string;\n  pastHours?: number /* float64 */; // 0 means all, 0.5 means past 30 min, 1 means past hour, etc.\n}\nexport interface GetActiveChatsResponse {\n  chats: ChatSummary[];\n  metadata: ResponseMetadata;\n}\n/**\n * Waiting for agent requests/responses\n */\nexport interface GetWaitingForAgentChatCountRequest {\n  orgId: string;\n}\nexport interface GetWaitingForAgentChatCountResponse {\n  count: number /* int */;\n  metadata: ResponseMetadata;\n}\nexport interface GetWaitingForAgentChatsRequest {\n  orgId: string;\n}\nexport interface GetWaitingForAgentChatsResponse {\n  chats: ChatSummary[];\n  metadata: ResponseMetadata;\n}\n/**\n * User chats requests/responses\n */\nexport interface GetUserChatsRequest {\n  orgId: string;\n  userId: string;\n}\nexport interface GetUserChatsResponse {\n  chats: ChatSummary[];\n  metadata: ResponseMetadata;\n}\n/**\n * Daily counter requests/responses\n */\nexport interface GetDailyChatCountRequest {\n  orgId: string;\n  date: string /* RFC3339 */;\n  timezone: string;\n}\nexport interface GetDailyChatCountResponse {\n  count: number /* int64 */;\n  date: string;\n  timezone: string;\n  metadata: any /* types.ResponseMetadata */;\n}\n\n//////////\n// source: queue-models.go\n\n\n// Queue types\nexport const QueueTypes = {\n  skill: { value: 'skill', label: 'Skill-based', description: 'Route by agent expertise and skills' },\n  priority: { value: 'priority', label: 'Priority-based', description: 'Route by customer tier and urgency level' },\n  department: { value: 'department', label: 'Department-based', description: 'Route by business function alignment' },\n  complexity: { value: 'complexity', label: 'Complexity-based', description: 'Route by issue difficulty assessment' },\n} as const;\n\nexport type QueueTypeTS = keyof typeof QueueTypes;\nexport type QueueTypeOptionTS = typeof QueueTypes[QueueTypeTS];\n\n/**\n * QueueType represents the routing algorithm type\n */\nexport type QueueType = string;\n/**\n * Queue Type Constants - These are hardcoded routing algorithms, not admin-configurable\n */\nexport const QueueTypeSkill: QueueType = \"skill\";\n/**\n * Queue Type Constants - These are hardcoded routing algorithms, not admin-configurable\n */\nexport const QueueTypePriority: QueueType = \"priority\";\n/**\n * Queue Type Constants - These are hardcoded routing algorithms, not admin-configurable\n */\nexport const QueueTypeDepartment: QueueType = \"department\";\n/**\n * Queue Type Constants - These are hardcoded routing algorithms, not admin-configurable\n */\nexport const QueueTypeComplexity: QueueType = \"complexity\";\n/**\n * AgentQueue represents an individual queue within a queue type\n */\nexport interface AgentQueue {\n  id: string /* uuid */;\n  orgId: string;\n  type: QueueTypeTS; // \"skill\", \"priority\", etc.\n  name: string; // 'technical_support', 'sales', etc. (snake_case for metadata matching)\n  title: string; // 'Technical Support', 'Sales', etc. (human-readable display name)\n  description: string;\n  agentIds: string[]; // Agents assigned to this queue\n  config: { [key: string]: any}; // Extensible configuration\n  isActive: boolean;\n  isDefault: boolean; // Default queue for unmatched chats\n  createdAt: string /* RFC3339 */;\n  updatedAt: string /* RFC3339 */;\n  createdBy?: string;\n  updatedBy?: string;\n}\n/**\n * GetAgentQueuesFilter represents filtering options for agent queues\n */\nexport interface GetAgentQueuesFilter {\n  type?: QueueType;\n  isActive?: boolean;\n}\n/**\n * Agent Queue Operations\n */\nexport interface CreateAgentQueueRequest {\n  orgId: string;\n  type: QueueType; // QueueTypeSkill, QueueTypePriority, etc.\n  name: string; // 'technical_support', 'sales', etc. (snake_case)\n  title: string; // 'Technical Support', 'Sales', etc. (human-readable)\n  description: string;\n  agentIds?: string[];\n  config?: { [key: string]: any};\n  isDefault?: boolean;\n  createdBy?: string;\n  updatedBy?: string;\n}\nexport interface CreateAgentQueueResponse {\n  queue?: AgentQueue;\n  metadata: any /* types.ResponseMetadata */;\n}\nexport interface GetAgentQueuesRequest {\n  orgId: string;\n  type?: QueueType; // Filter by queue type\n  isActive?: boolean; // Filter by active status\n}\nexport interface GetAgentQueuesResponse {\n  queues: (AgentQueue | undefined)[];\n  metadata: any /* types.ResponseMetadata */;\n}\nexport interface UpdateAgentQueueRequest {\n  orgId: string;\n  id: string;\n  type: QueueType; // QueueTypeSkill, QueueTypePriority, etc.\n  name: string; // 'technical_support', 'sales', etc. (snake_case)\n  title: string; // 'Technical Support', 'Sales', etc. (human-readable)\n  description: string;\n  agentIds?: string[];\n  config?: { [key: string]: any};\n  isDefault?: boolean;\n  updatedBy?: string;\n}\nexport interface UpdateAgentQueueResponse {\n  queue?: AgentQueue;\n  metadata: any /* types.ResponseMetadata */;\n}\nexport interface DeleteAgentQueueRequest {\n  orgId: string;\n  id: string;\n}\nexport interface DeleteAgentQueueResponse {\n  metadata: any /* types.ResponseMetadata */;\n}\n/**\n * ChatQueueInfo extends Chat with queue routing information\n */\nexport interface ChatQueueInfo {\n  recommendedQueueId?: string /* uuid */;\n  recommendedQueueName?: string;\n  assignedQueueId?: string /* uuid */;\n  assignedQueueName?: string;\n}\n\n//////////\n// source: subjects.go\n\nexport const GetWaitingForAgentChatCountSubject = \"chat.get_waiting_for_agent_chat_count\";\nexport const GetActiveChatCountSubject = \"chat.get_active_chat_count\";\nexport const GetWaitingForAgentChatsSubject = \"chat.get_waiting_for_agent_chats\";\nexport const GetActiveChatsSubject = \"chat.get_active_chats\";\nexport const GetUserChatsSubject = \"chat.get_user_chats\";\nexport const GetChatSubject = \"chat.get_chat\";\n/**\n * Chat Archival Subjects\n */\nexport const ChatArchiveSubjectPattern = \"chat.archive.%s.server\"; // %s = channel/product (e.g., shop-assist, gov-services)\n/**\n * Agent Session Subjects\n */\nexport const StartAgentSessionSubject = \"chat.agent_session.start\";\nexport const EndAgentSessionSubject = \"chat.agent_session.end\";\nexport const UpdateAgentStatusSubject = \"chat.agent_session.update_status\";\nexport const UpdateAgentLastActivitySubject = \"chat.agent_session.update_last_activity\";\nexport const AssignChatToAgentSubject = \"chat.agent_session.assign_chat\";\nexport const CompleteChatByAgentSubject = \"chat.agent_session.complete_chat\";\nexport const GetAgentSessionSubject = \"chat.agent_session.get\";\nexport const GetOnlineAgentsSubject = \"chat.agent_session.get_online_agents\";\nexport const GetOnlineAgentCountSubject = \"chat.agent_session.get_online_agent_count\";\n/**\n * Queue Management Subjects\n */\nexport const CreateAgentQueueSubject = \"chat.agent_queue.create\";\nexport const GetAgentQueuesSubject = \"chat.agent_queue.get\";\nexport const UpdateAgentQueueSubject = \"chat.agent_queue.update\";\nexport const DeleteAgentQueueSubject = \"chat.agent_queue.delete\";\n/**\n * Queue-specific Chat Subjects\n */\nexport const GetQueueChatsSubject = \"chat.queue.get_chats\";\nexport const GetQueueChatCountSubject = \"chat.queue.get_chat_count\";\n/**\n * Daily Counter Subjects\n */\nexport const GetDailyChatCountSubject = \"chat.get_daily_chat_count\";\n/**\n * User Status Subjects\n */\nexport const UpdateUserStatusSubject = \"chat.user.status.update\";\nexport const GetOnlineUsersSubject = \"chat.users.online.get\";\n/**\n * Analytics Trigger Subjects\n */\nexport const TriggerAnalyticsScanSubject = \"chat.analytics.trigger-scan\";\n/**\n * Org Setup Subject\n */\nexport const SetupOrgSubject = \"chat.org.setup\";\n"]}