@elqnt/chat 1.0.0 → 1.0.2
This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
- package/dist/chunk-3PXNBY7J.js +73 -0
- package/dist/chunk-3PXNBY7J.js.map +1 -0
- package/dist/chunk-AC5J5LX5.mjs +529 -0
- package/dist/chunk-AC5J5LX5.mjs.map +1 -0
- package/dist/chunk-DTFTLFSY.js +637 -0
- package/dist/chunk-DTFTLFSY.js.map +1 -0
- package/dist/chunk-E2FJX52R.js +529 -0
- package/dist/chunk-E2FJX52R.js.map +1 -0
- package/dist/chunk-F6OOS4ZM.mjs +637 -0
- package/dist/chunk-F6OOS4ZM.mjs.map +1 -0
- package/dist/chunk-XVYABY2Z.mjs +73 -0
- package/dist/chunk-XVYABY2Z.mjs.map +1 -0
- package/dist/hooks/use-websocket-chat-admin.d.mts +16 -0
- package/dist/hooks/use-websocket-chat-admin.d.ts +16 -0
- package/dist/hooks/use-websocket-chat-admin.js +9 -0
- package/dist/hooks/use-websocket-chat-admin.js.map +1 -0
- package/dist/hooks/use-websocket-chat-admin.mjs +9 -0
- package/dist/hooks/use-websocket-chat-admin.mjs.map +1 -0
- package/dist/hooks/use-websocket-chat-base.d.mts +4 -0
- package/dist/hooks/use-websocket-chat-base.d.ts +4 -0
- package/dist/hooks/use-websocket-chat-base.js +8 -0
- package/dist/hooks/use-websocket-chat-base.js.map +1 -0
- package/dist/hooks/use-websocket-chat-base.mjs +8 -0
- package/dist/hooks/use-websocket-chat-base.mjs.map +1 -0
- package/dist/hooks/use-websocket-chat-customer.d.mts +23 -0
- package/dist/hooks/use-websocket-chat-customer.d.ts +23 -0
- package/dist/hooks/use-websocket-chat-customer.js +9 -0
- package/dist/hooks/use-websocket-chat-customer.js.map +1 -0
- package/dist/hooks/use-websocket-chat-customer.mjs +9 -0
- package/dist/hooks/use-websocket-chat-customer.mjs.map +1 -0
- package/dist/index.d.mts +10 -1015
- package/dist/index.d.ts +10 -1015
- package/dist/index.js +727 -16678
- package/dist/index.js.map +1 -1
- package/dist/index.mjs +373 -16122
- package/dist/index.mjs.map +1 -1
- package/dist/use-websocket-chat-base-CZDONnTz.d.mts +989 -0
- package/dist/use-websocket-chat-base-CZDONnTz.d.ts +989 -0
- package/package.json +21 -2
package/dist/index.d.mts
CHANGED
|
@@ -1,8 +1,14 @@
|
|
|
1
1
|
import React$1 from 'react';
|
|
2
|
-
import {
|
|
3
|
-
|
|
4
|
-
import { DocumentAnalysisResult, BoundingRegion, PageInfo } from '@elqnt/docs';
|
|
2
|
+
import { C as Chat, a as ChatMessage } from './use-websocket-chat-base-CZDONnTz.mjs';
|
|
3
|
+
export { bP as Action, d1 as AgentQueue, P as AgentSession, J as AgentStatus, M as AgentStatusAway, N as AgentStatusBusy, O as AgentStatusOffline, K as AgentStatusOnline, I as AgentStatusTS, ci as AssignChatToAgentRequest, cj as AssignChatToAgentResponse, dn as AssignChatToAgentSubject, bO as Attachment, bu as AttachmentFile, bv as AttachmentType, bG as AttachmentTypeActions, bE as AttachmentTypeArticles, bz as AttachmentTypeAudio, bH as AttachmentTypeBullets, bJ as AttachmentTypeData, bw as AttachmentTypeDocument, bx as AttachmentTypeDocumentAnalysis, bL as AttachmentTypeDocumentSources, by as AttachmentTypeImage, bK as AttachmentTypeKGNodes, bB as AttachmentTypeLocation, bF as AttachmentTypeRecords, bC as AttachmentTypeReferences, bI as AttachmentTypeSticker, bD as AttachmentTypeSubsections, bM as AttachmentTypeTS, bA as AttachmentTypeVideo, c8 as ChatArchivalRequest, c9 as ChatArchivalResponse, di as ChatArchiveSubjectPattern, s as ChatContext, bQ as ChatEvent, S as ChatEventType, aV as ChatEventTypeAgentActivityPing, aW as ChatEventTypeAgentChatAssigned, aX as ChatEventTypeAgentChatCompleted, b4 as ChatEventTypeAgentContextUpdate, b6 as ChatEventTypeAgentExecutionEnded, b5 as ChatEventTypeAgentExecutionStarted, aT as ChatEventTypeAgentSessionEnd, aS as ChatEventTypeAgentSessionStart, aU as ChatEventTypeAgentStatusChange, ak as ChatEventTypeBlockUser, a_ as ChatEventTypeCSATRequest, b0 as ChatEventTypeCSATResponse, a$ as ChatEventTypeCSATSurvey, aR as ChatEventTypeChatEnded, ad as ChatEventTypeChatRemoved, ac as ChatEventTypeChatUpdated, ai as ChatEventTypeClientAction, aj as ChatEventTypeClientActionCallback, al as ChatEventTypeCreateRoom, ap as ChatEventTypeDeleteRoom, _ as ChatEventTypeDelivered, aQ as ChatEventTypeEndChat, a0 as ChatEventTypeError, aY as ChatEventTypeGetAgents, aZ as ChatEventTypeGetAgentsResponse, aO as ChatEventTypeGetOnlineUsers, a7 as ChatEventTypeHumanAgentJoined, a8 as ChatEventTypeHumanAgentLeft, at as ChatEventTypeInviteUser, an as ChatEventTypeJoinRoom, ao as ChatEventTypeLeaveRoom, ab as ChatEventTypeListChats, ay as ChatEventTypeListRooms, b7 as ChatEventTypeLoadAgentContext, b8 as ChatEventTypeLoadAgentContextResponse, a2 as ChatEventTypeLoadChat, a3 as ChatEventTypeLoadChatResponse, aE as ChatEventTypeMentionUser, a4 as ChatEventTypeMessage, aB as ChatEventTypeMessageDeleted, aG as ChatEventTypeMessageDeletedResponse, aA as ChatEventTypeMessageEdited, aF as ChatEventTypeMessageEditedResponse, aC as ChatEventTypeMessageReaction, aH as ChatEventTypeMessageReactionResponse, aD as ChatEventTypeMessageReply, a6 as ChatEventTypeMessageStatusUpdate, bg as ChatEventTypeNewChat, bh as ChatEventTypeNewChatCreated, a9 as ChatEventTypeObserverJoined, aa as ChatEventTypeObserverLeft, aP as ChatEventTypeOnlineUsersResponse, bi as ChatEventTypePing, ba as ChatEventTypePlanApproved, bc as ChatEventTypePlanCompleted, b9 as ChatEventTypePlanPendingApproval, bb as ChatEventTypePlanRejected, bj as ChatEventTypePong, Z as ChatEventTypeRead, $ as ChatEventTypeReconnected, am as ChatEventTypeRoomCreated, aq as ChatEventTypeRoomDeleted, as as ChatEventTypeRoomUpdated, av as ChatEventTypeRoomUserJoined, aw as ChatEventTypeRoomUserLeft, az as ChatEventTypeRoomsResponse, be as ChatEventTypeStepCompleted, bf as ChatEventTypeStepFailed, bd as ChatEventTypeStepStarted, Y as ChatEventTypeStoppedTyping, b3 as ChatEventTypeSummaryUpdate, ae as ChatEventTypeSyncMetadata, af as ChatEventTypeSyncMetadataResponse, ag as ChatEventTypeSyncUserSession, ah as ChatEventTypeSyncUserSessionResponse, bk as ChatEventTypeTS, X as ChatEventTypeTyping, ar as ChatEventTypeUpdateRoom, aL as ChatEventTypeUserActivity, aN as ChatEventTypeUserActivityUpdate, au as ChatEventTypeUserInvited, T as ChatEventTypeUserJoined, V as ChatEventTypeUserLeft, aM as ChatEventTypeUserPresenceChanged, aJ as ChatEventTypeUserPresenceEnd, aI as ChatEventTypeUserPresenceStart, ax as ChatEventTypeUserRemoved, aK as ChatEventTypeUserStatusChange, b2 as ChatEventTypeUserSuggestedActionSelected, b1 as ChatEventTypeUserSuggestedActions, a1 as ChatEventTypeWaiting, a5 as ChatEventTypeWaitingForAgent, t as ChatFlow, bR as ChatGrading, c7 as ChatProductReference, db as ChatQueueInfo, bY as ChatRateLimits, x as ChatRole, z as ChatRoleAI, E as ChatRoleDataQuery, A as ChatRoleEvent, B as ChatRoleHumanAgent, D as ChatRoleObserver, F as ChatRoleSystem, w as ChatRoleTS, G as ChatRoleTool, y as ChatRoleUser, bS as ChatSession, bX as ChatSessionPreferences, bT as ChatSessionStatus, bU as ChatSessionStatusActive, bW as ChatSessionStatusExpired, bV as ChatSessionStatusIdle, f as ChatStatus, i as ChatStatusAbandoned, g as ChatStatusActive, k as ChatStatusArchived, j as ChatStatusClosed, h as ChatStatusDisconnected, e as ChatStatusTS, c4 as ChatSummary, v as ChatTool, m as ChatType, n as ChatTypeCustomerSupport, q as ChatTypeDirect, r as ChatTypeGroup, p as ChatTypePrivateRoom, o as ChatTypePublicRoom, l as ChatTypeTS, H as ChatUser, ck as CompleteChatByAgentRequest, cl as CompleteChatByAgentResponse, dp as CompleteChatByAgentSubject, c as ConnectionMetrics, b as ConnectionState, d3 as CreateAgentQueueRequest, d4 as CreateAgentQueueResponse, dt as CreateAgentQueueSubject, d9 as DeleteAgentQueueRequest, da as DeleteAgentQueueResponse, dw as DeleteAgentQueueSubject, bN as DocumentSource, bs as EmojiReaction, cc as EndAgentSessionRequest, cd as EndAgentSessionResponse, dk as EndAgentSessionSubject, cJ as GetActiveChatCountRequest, cK as GetActiveChatCountResponse, dd as GetActiveChatCountSubject, cL as GetActiveChatsRequest, cM as GetActiveChatsResponse, df as GetActiveChatsSubject, d2 as GetAgentQueuesFilter, d5 as GetAgentQueuesRequest, d6 as GetAgentQueuesResponse, du as GetAgentQueuesSubject, cm as GetAgentSessionRequest, cn as GetAgentSessionResponse, dq as GetAgentSessionSubject, c5 as GetChatRequest, c6 as GetChatResponse, dh as GetChatSubject, cT as GetDailyChatCountRequest, cU as GetDailyChatCountResponse, dz as GetDailyChatCountSubject, cq as GetOnlineAgentCountRequest, cr as GetOnlineAgentCountResponse, ds as GetOnlineAgentCountSubject, co as GetOnlineAgentsRequest, cp as GetOnlineAgentsResponse, dr as GetOnlineAgentsSubject, cF as GetOnlineUsersRequest, cG as GetOnlineUsersResponse, dB as GetOnlineUsersSubject, cu as GetQueueChatCountRequest, cv as GetQueueChatCountResponse, dy as GetQueueChatCountSubject, cs as GetQueueChatsRequest, ct as GetQueueChatsResponse, dx as GetQueueChatsSubject, cR as GetUserChatsRequest, cS as GetUserChatsResponse, dg as GetUserChatsSubject, cN as GetWaitingForAgentChatCountRequest, cO as GetWaitingForAgentChatCountResponse, dc as GetWaitingForAgentChatCountSubject, cP as GetWaitingForAgentChatsRequest, cQ as GetWaitingForAgentChatsResponse, de as GetWaitingForAgentChatsSubject, bZ as LLMConfig, c0 as LLMFunction, b_ as LLMMemoryConfig, c2 as LLMResponse, b$ as LLMTool, c3 as LLMUsage, bt as Location, L as Logger, bl as MessageStatus, bo as MessageStatusDelivered, bq as MessageStatusFailed, bp as MessageStatusRead, bm as MessageStatusSending, bn as MessageStatusSent, br as MessageStatusTS, Q as QueueConfig, cY as QueueType, d0 as QueueTypeComplexity, c$ as QueueTypeDepartment, cX as QueueTypeOptionTS, c_ as QueueTypePriority, cZ as QueueTypeSkill, cW as QueueTypeTS, cV as QueueTypes, R as RetryConfig, dD as SetupOrgSubject, ca as StartAgentSessionRequest, cb as StartAgentSessionResponse, dj as StartAgentSessionSubject, c1 as ToolCall, cH as TriggerAnalyticsScanRequest, cI as TriggerAnalyticsScanResponse, dC as TriggerAnalyticsScanSubject, cg as UpdateAgentLastActivityRequest, ch as UpdateAgentLastActivityResponse, dm as UpdateAgentLastActivitySubject, d7 as UpdateAgentQueueRequest, d8 as UpdateAgentQueueResponse, dv as UpdateAgentQueueSubject, ce as UpdateAgentStatusRequest, cf as UpdateAgentStatusResponse, dl as UpdateAgentStatusSubject, cD as UpdateUserStatusRequest, cE as UpdateUserStatusResponse, dA as UpdateUserStatusSubject, U as UseWebSocketChatBaseConfig, d as UseWebSocketChatBaseReturn, cC as UserSession, cx as UserStatus, cz as UserStatusAway, cA as UserStatusBusy, cB as UserStatusOffline, cy as UserStatusOnline, cw as UserStatusTS, W as WebSocketError, u as useWebSocketChatBase } from './use-websocket-chat-base-CZDONnTz.mjs';
|
|
5
4
|
import * as react_jsx_runtime from 'react/jsx-runtime';
|
|
5
|
+
import { ProductNameTS } from '@elqnt/types';
|
|
6
|
+
import { UseWebSocketChatCustomerReturn } from './hooks/use-websocket-chat-customer.mjs';
|
|
7
|
+
export { UseWebSocketChatCustomerConfig, useWebSocketChatCustomer } from './hooks/use-websocket-chat-customer.mjs';
|
|
8
|
+
import { UseWebSocketChatAdminReturn } from './hooks/use-websocket-chat-admin.mjs';
|
|
9
|
+
export { useWebSocketChatAdmin } from './hooks/use-websocket-chat-admin.mjs';
|
|
10
|
+
import '@elqnt/kg';
|
|
11
|
+
import '@elqnt/docs';
|
|
6
12
|
|
|
7
13
|
interface AdminChatInputProps {
|
|
8
14
|
onFileUpload?: (file: File) => Promise<string>;
|
|
@@ -14,926 +20,6 @@ interface ChatHumanAgentActionsProps {
|
|
|
14
20
|
}
|
|
15
21
|
declare const ChatHumanAgentActions: React$1.FC<ChatHumanAgentActionsProps>;
|
|
16
22
|
|
|
17
|
-
type ChatStatusTS = 'active' | 'disconnected' | 'abandoned' | 'closed' | 'archived';
|
|
18
|
-
type ChatStatus = string;
|
|
19
|
-
declare const ChatStatusActive: ChatStatus;
|
|
20
|
-
declare const ChatStatusDisconnected: ChatStatus;
|
|
21
|
-
declare const ChatStatusAbandoned: ChatStatus;
|
|
22
|
-
declare const ChatStatusClosed: ChatStatus;
|
|
23
|
-
declare const ChatStatusArchived: ChatStatus;
|
|
24
|
-
type ChatTypeTS = 'customer_support' | 'public_room' | 'private_room' | 'direct' | 'group';
|
|
25
|
-
type ChatType = string;
|
|
26
|
-
declare const ChatTypeCustomerSupport: ChatType;
|
|
27
|
-
declare const ChatTypePublicRoom: ChatType;
|
|
28
|
-
declare const ChatTypePrivateRoom: ChatType;
|
|
29
|
-
declare const ChatTypeDirect: ChatType;
|
|
30
|
-
declare const ChatTypeGroup: ChatType;
|
|
31
|
-
interface Chat {
|
|
32
|
-
orgId: string;
|
|
33
|
-
key: string;
|
|
34
|
-
title: string;
|
|
35
|
-
messages: ChatMessage[];
|
|
36
|
-
lastUpdated: number;
|
|
37
|
-
startTime: number;
|
|
38
|
-
users: ChatUser[];
|
|
39
|
-
status: ChatStatusTS;
|
|
40
|
-
aiEngaged: boolean;
|
|
41
|
-
humanAgentEngaged: boolean;
|
|
42
|
-
isWaiting: boolean;
|
|
43
|
-
isWaitingForAgent: boolean;
|
|
44
|
-
callRequested?: boolean;
|
|
45
|
-
callStarted?: boolean;
|
|
46
|
-
userRating?: number;
|
|
47
|
-
metadata?: {
|
|
48
|
-
[key: string]: any;
|
|
49
|
-
};
|
|
50
|
-
grading?: ChatGrading;
|
|
51
|
-
flow?: ChatFlow;
|
|
52
|
-
context?: ChatContext;
|
|
53
|
-
csatSent?: boolean;
|
|
54
|
-
csatSentTime?: number;
|
|
55
|
-
csatResponse?: any;
|
|
56
|
-
/**
|
|
57
|
-
* OpenAI Responses API - stores the last response ID for conversation continuity
|
|
58
|
-
*/
|
|
59
|
-
lastResponseId?: string;
|
|
60
|
-
/**
|
|
61
|
-
* AgentContext - reference to structured context stored in separate NATS KV bucket
|
|
62
|
-
* Key format: {agentId}:{chatKey} in bucket agent-contexts-org-{orgId}
|
|
63
|
-
*/
|
|
64
|
-
agentContextKey?: string;
|
|
65
|
-
/**
|
|
66
|
-
* Collab-specific fields
|
|
67
|
-
*/
|
|
68
|
-
chatType?: ChatTypeTS;
|
|
69
|
-
description?: string;
|
|
70
|
-
}
|
|
71
|
-
interface ChatContext {
|
|
72
|
-
memory: {
|
|
73
|
-
[key: string]: any;
|
|
74
|
-
};
|
|
75
|
-
turnCount: number;
|
|
76
|
-
lastIntent: string;
|
|
77
|
-
activeTopic: string;
|
|
78
|
-
}
|
|
79
|
-
interface ChatFlow {
|
|
80
|
-
flowDefinitionId: string;
|
|
81
|
-
flowInstanceId?: string;
|
|
82
|
-
flowInstanceLastUpdated?: number;
|
|
83
|
-
tools?: ChatTool[];
|
|
84
|
-
}
|
|
85
|
-
interface ChatTool {
|
|
86
|
-
name: string;
|
|
87
|
-
description: string;
|
|
88
|
-
type: string;
|
|
89
|
-
parameters?: {
|
|
90
|
-
[key: string]: any;
|
|
91
|
-
};
|
|
92
|
-
}
|
|
93
|
-
type ChatRoleTS = 'user' | 'ai' | 'event' | 'humanAgent' | 'observer' | 'dataQuery' | 'system' | 'tool';
|
|
94
|
-
type ChatRole = string;
|
|
95
|
-
declare const ChatRoleUser: ChatRole;
|
|
96
|
-
declare const ChatRoleAI: ChatRole;
|
|
97
|
-
declare const ChatRoleEvent: ChatRole;
|
|
98
|
-
declare const ChatRoleHumanAgent: ChatRole;
|
|
99
|
-
declare const ChatRoleObserver: ChatRole;
|
|
100
|
-
declare const ChatRoleDataQuery: ChatRole;
|
|
101
|
-
declare const ChatRoleSystem: ChatRole;
|
|
102
|
-
declare const ChatRoleTool: ChatRole;
|
|
103
|
-
interface ChatUser {
|
|
104
|
-
id: string;
|
|
105
|
-
role: ChatRoleTS;
|
|
106
|
-
name: string;
|
|
107
|
-
email: string;
|
|
108
|
-
phone?: string;
|
|
109
|
-
authProvider: string;
|
|
110
|
-
authToken: string;
|
|
111
|
-
metadata?: {
|
|
112
|
-
[key: string]: any;
|
|
113
|
-
};
|
|
114
|
-
}
|
|
115
|
-
type AgentStatusTS = 'online' | 'away' | 'busy' | 'offline';
|
|
116
|
-
type AgentStatus = string;
|
|
117
|
-
declare const AgentStatusOnline: AgentStatus;
|
|
118
|
-
declare const AgentStatusAway: AgentStatus;
|
|
119
|
-
declare const AgentStatusBusy: AgentStatus;
|
|
120
|
-
declare const AgentStatusOffline: AgentStatus;
|
|
121
|
-
/**
|
|
122
|
-
* AgentSession represents an active agent session stored in Redis
|
|
123
|
-
*/
|
|
124
|
-
interface AgentSession {
|
|
125
|
-
agentId: string;
|
|
126
|
-
orgId: string;
|
|
127
|
-
onlineSince: number;
|
|
128
|
-
lastActivity: number;
|
|
129
|
-
status: AgentStatusTS;
|
|
130
|
-
chatsHandled: number;
|
|
131
|
-
activeChats: string[];
|
|
132
|
-
userAgent?: string;
|
|
133
|
-
ipAddress?: string;
|
|
134
|
-
metadata?: {
|
|
135
|
-
[key: string]: any;
|
|
136
|
-
};
|
|
137
|
-
}
|
|
138
|
-
type ChatEventType = string;
|
|
139
|
-
/**
|
|
140
|
-
* ** user events
|
|
141
|
-
*/
|
|
142
|
-
declare const ChatEventTypeUserJoined: ChatEventType;
|
|
143
|
-
declare const ChatEventTypeUserLeft: ChatEventType;
|
|
144
|
-
declare const ChatEventTypeTyping: ChatEventType;
|
|
145
|
-
declare const ChatEventTypeStoppedTyping: ChatEventType;
|
|
146
|
-
declare const ChatEventTypeRead: ChatEventType;
|
|
147
|
-
declare const ChatEventTypeDelivered: ChatEventType;
|
|
148
|
-
declare const ChatEventTypeReconnected: ChatEventType;
|
|
149
|
-
declare const ChatEventTypeError: ChatEventType;
|
|
150
|
-
declare const ChatEventTypeWaiting: ChatEventType;
|
|
151
|
-
declare const ChatEventTypeLoadChat: ChatEventType;
|
|
152
|
-
declare const ChatEventTypeLoadChatResponse: ChatEventType;
|
|
153
|
-
declare const ChatEventTypeMessage: ChatEventType;
|
|
154
|
-
declare const ChatEventTypeWaitingForAgent: ChatEventType;
|
|
155
|
-
declare const ChatEventTypeMessageStatusUpdate: ChatEventType;
|
|
156
|
-
declare const ChatEventTypeHumanAgentJoined: ChatEventType;
|
|
157
|
-
declare const ChatEventTypeHumanAgentLeft: ChatEventType;
|
|
158
|
-
declare const ChatEventTypeObserverJoined: ChatEventType;
|
|
159
|
-
declare const ChatEventTypeObserverLeft: ChatEventType;
|
|
160
|
-
declare const ChatEventTypeListChats: ChatEventType;
|
|
161
|
-
declare const ChatEventTypeChatUpdated: ChatEventType;
|
|
162
|
-
declare const ChatEventTypeChatRemoved: ChatEventType;
|
|
163
|
-
declare const ChatEventTypeSyncMetadata: ChatEventType;
|
|
164
|
-
declare const ChatEventTypeSyncMetadataResponse: ChatEventType;
|
|
165
|
-
declare const ChatEventTypeSyncUserSession: ChatEventType;
|
|
166
|
-
declare const ChatEventTypeSyncUserSessionResponse: ChatEventType;
|
|
167
|
-
declare const ChatEventTypeClientAction: ChatEventType;
|
|
168
|
-
declare const ChatEventTypeClientActionCallback: ChatEventType;
|
|
169
|
-
declare const ChatEventTypeBlockUser: ChatEventType;
|
|
170
|
-
/**
|
|
171
|
-
* ** collab room management events
|
|
172
|
-
*/
|
|
173
|
-
declare const ChatEventTypeCreateRoom: ChatEventType;
|
|
174
|
-
declare const ChatEventTypeRoomCreated: ChatEventType;
|
|
175
|
-
declare const ChatEventTypeJoinRoom: ChatEventType;
|
|
176
|
-
declare const ChatEventTypeLeaveRoom: ChatEventType;
|
|
177
|
-
declare const ChatEventTypeDeleteRoom: ChatEventType;
|
|
178
|
-
declare const ChatEventTypeRoomDeleted: ChatEventType;
|
|
179
|
-
declare const ChatEventTypeUpdateRoom: ChatEventType;
|
|
180
|
-
declare const ChatEventTypeRoomUpdated: ChatEventType;
|
|
181
|
-
declare const ChatEventTypeInviteUser: ChatEventType;
|
|
182
|
-
declare const ChatEventTypeUserInvited: ChatEventType;
|
|
183
|
-
declare const ChatEventTypeRoomUserJoined: ChatEventType;
|
|
184
|
-
declare const ChatEventTypeRoomUserLeft: ChatEventType;
|
|
185
|
-
declare const ChatEventTypeUserRemoved: ChatEventType;
|
|
186
|
-
declare const ChatEventTypeListRooms: ChatEventType;
|
|
187
|
-
declare const ChatEventTypeRoomsResponse: ChatEventType;
|
|
188
|
-
/**
|
|
189
|
-
* ** collab message events
|
|
190
|
-
*/
|
|
191
|
-
declare const ChatEventTypeMessageEdited: ChatEventType;
|
|
192
|
-
declare const ChatEventTypeMessageDeleted: ChatEventType;
|
|
193
|
-
declare const ChatEventTypeMessageReaction: ChatEventType;
|
|
194
|
-
declare const ChatEventTypeMessageReply: ChatEventType;
|
|
195
|
-
declare const ChatEventTypeMentionUser: ChatEventType;
|
|
196
|
-
declare const ChatEventTypeMessageEditedResponse: ChatEventType;
|
|
197
|
-
declare const ChatEventTypeMessageDeletedResponse: ChatEventType;
|
|
198
|
-
declare const ChatEventTypeMessageReactionResponse: ChatEventType;
|
|
199
|
-
/**
|
|
200
|
-
* ** collab user presence events
|
|
201
|
-
*/
|
|
202
|
-
declare const ChatEventTypeUserPresenceStart: ChatEventType;
|
|
203
|
-
declare const ChatEventTypeUserPresenceEnd: ChatEventType;
|
|
204
|
-
declare const ChatEventTypeUserStatusChange: ChatEventType;
|
|
205
|
-
declare const ChatEventTypeUserActivity: ChatEventType;
|
|
206
|
-
declare const ChatEventTypeUserPresenceChanged: ChatEventType;
|
|
207
|
-
declare const ChatEventTypeUserActivityUpdate: ChatEventType;
|
|
208
|
-
declare const ChatEventTypeGetOnlineUsers: ChatEventType;
|
|
209
|
-
declare const ChatEventTypeOnlineUsersResponse: ChatEventType;
|
|
210
|
-
/**
|
|
211
|
-
* ** shop assist events
|
|
212
|
-
*/
|
|
213
|
-
declare const ChatEventTypeEndChat: ChatEventType;
|
|
214
|
-
declare const ChatEventTypeChatEnded: ChatEventType;
|
|
215
|
-
/**
|
|
216
|
-
* ** agent session events
|
|
217
|
-
*/
|
|
218
|
-
declare const ChatEventTypeAgentSessionStart: ChatEventType;
|
|
219
|
-
declare const ChatEventTypeAgentSessionEnd: ChatEventType;
|
|
220
|
-
declare const ChatEventTypeAgentStatusChange: ChatEventType;
|
|
221
|
-
declare const ChatEventTypeAgentActivityPing: ChatEventType;
|
|
222
|
-
declare const ChatEventTypeAgentChatAssigned: ChatEventType;
|
|
223
|
-
declare const ChatEventTypeAgentChatCompleted: ChatEventType;
|
|
224
|
-
/**
|
|
225
|
-
* ** AI agents retrieval events
|
|
226
|
-
*/
|
|
227
|
-
declare const ChatEventTypeGetAgents: ChatEventType;
|
|
228
|
-
declare const ChatEventTypeGetAgentsResponse: ChatEventType;
|
|
229
|
-
/**
|
|
230
|
-
* ** CSAT events
|
|
231
|
-
*/
|
|
232
|
-
declare const ChatEventTypeCSATRequest: ChatEventType;
|
|
233
|
-
declare const ChatEventTypeCSATSurvey: ChatEventType;
|
|
234
|
-
declare const ChatEventTypeCSATResponse: ChatEventType;
|
|
235
|
-
/**
|
|
236
|
-
* ** User Suggested Actions events
|
|
237
|
-
*/
|
|
238
|
-
declare const ChatEventTypeUserSuggestedActions: ChatEventType;
|
|
239
|
-
declare const ChatEventTypeUserSuggestedActionSelected: ChatEventType;
|
|
240
|
-
/**
|
|
241
|
-
* ** Summary events
|
|
242
|
-
*/
|
|
243
|
-
declare const ChatEventTypeSummaryUpdate: ChatEventType;
|
|
244
|
-
/**
|
|
245
|
-
* ** Agent Context events
|
|
246
|
-
*/
|
|
247
|
-
declare const ChatEventTypeAgentContextUpdate: ChatEventType;
|
|
248
|
-
declare const ChatEventTypeAgentExecutionStarted: ChatEventType;
|
|
249
|
-
declare const ChatEventTypeAgentExecutionEnded: ChatEventType;
|
|
250
|
-
declare const ChatEventTypeLoadAgentContext: ChatEventType;
|
|
251
|
-
declare const ChatEventTypeLoadAgentContextResponse: ChatEventType;
|
|
252
|
-
/**
|
|
253
|
-
* ** Plan → Approve → Execute events
|
|
254
|
-
*/
|
|
255
|
-
declare const ChatEventTypePlanPendingApproval: ChatEventType;
|
|
256
|
-
declare const ChatEventTypePlanApproved: ChatEventType;
|
|
257
|
-
declare const ChatEventTypePlanRejected: ChatEventType;
|
|
258
|
-
declare const ChatEventTypePlanCompleted: ChatEventType;
|
|
259
|
-
declare const ChatEventTypeStepStarted: ChatEventType;
|
|
260
|
-
declare const ChatEventTypeStepCompleted: ChatEventType;
|
|
261
|
-
declare const ChatEventTypeStepFailed: ChatEventType;
|
|
262
|
-
/**
|
|
263
|
-
* ** New Chat events
|
|
264
|
-
*/
|
|
265
|
-
declare const ChatEventTypeNewChat: ChatEventType;
|
|
266
|
-
declare const ChatEventTypeNewChatCreated: ChatEventType;
|
|
267
|
-
/**
|
|
268
|
-
* ** Heartbeat events
|
|
269
|
-
*/
|
|
270
|
-
declare const ChatEventTypePing: ChatEventType;
|
|
271
|
-
declare const ChatEventTypePong: ChatEventType;
|
|
272
|
-
type ChatEventTypeTS = "message" | "user_joined" | "user_left" | "typing" | "stopped_typing" | "read" | "delivered" | "reconnected" | "error" | "message_status_update" | "load_chat" | "load_chat_response" | "waiting" | "waiting_for_agent" | "human_agent_joined" | "end_chat" | "chat_ended" | "human_agent_left" | "observer_joined" | "observer_left" | "list_chats" | "chat_updated" | "chat_removed" | "sync_metadata" | "sync_metadata_response" | "sync_user_session" | "sync_user_session_response" | "agent_session_start" | "agent_session_end" | "agent_status_change" | "agent_activity_ping" | "agent_chat_assigned" | "agent_chat_completed" | "client_action" | "client_action_callback" | "show_csat_survey" | "csat_response" | "user_suggested_actions" | "user_suggested_action_selected" | "summary_update" | "agent_context_update" | "agent_execution_started" | "agent_execution_ended" | "load_agent_context" | "load_agent_context_response" | "plan_pending_approval" | "plan_approved" | "plan_rejected" | "plan_completed" | "step_started" | "step_completed" | "step_failed" | "new_chat" | "new_chat_created" | "block_user" | "ping" | "pong" | "create_room" | "room_created" | "join_room" | "leave_room" | "delete_room" | "room_deleted" | "update_room" | "room_updated" | "invite_user" | "user_invited" | "room_user_joined" | "room_user_left" | "user_removed" | "list_rooms" | "rooms_response" | "message_edited" | "message_deleted" | "message_reaction" | "message_reply" | "mention_user" | "message_edited_response" | "message_deleted_response" | "message_reaction_response" | "user_presence_start" | "user_presence_end" | "user_status_change" | "user_activity" | "user_presence_changed" | "user_activity_update" | "get_online_users" | "online_users" | "get_agents" | "get_agents_response";
|
|
273
|
-
type MessageStatus = string;
|
|
274
|
-
declare const MessageStatusSending: MessageStatus;
|
|
275
|
-
declare const MessageStatusSent: MessageStatus;
|
|
276
|
-
declare const MessageStatusDelivered: MessageStatus;
|
|
277
|
-
declare const MessageStatusRead: MessageStatus;
|
|
278
|
-
declare const MessageStatusFailed: MessageStatus;
|
|
279
|
-
type MessageStatusTS = "sending" | "sent" | "delivered" | "read" | "failed";
|
|
280
|
-
/**
|
|
281
|
-
* EmojiReaction represents an emoji reaction to a message
|
|
282
|
-
*/
|
|
283
|
-
interface EmojiReaction {
|
|
284
|
-
emoji: string;
|
|
285
|
-
count: number;
|
|
286
|
-
users?: string[];
|
|
287
|
-
}
|
|
288
|
-
/**
|
|
289
|
-
* Location represents geographical coordinates
|
|
290
|
-
*/
|
|
291
|
-
interface Location {
|
|
292
|
-
latitude: number;
|
|
293
|
-
longitude: number;
|
|
294
|
-
address?: string;
|
|
295
|
-
}
|
|
296
|
-
/**
|
|
297
|
-
* AttachmentFile represents a file within an attachment
|
|
298
|
-
*/
|
|
299
|
-
interface AttachmentFile {
|
|
300
|
-
type: string;
|
|
301
|
-
url: string;
|
|
302
|
-
thumbnailUrl?: string;
|
|
303
|
-
name?: string;
|
|
304
|
-
size?: number;
|
|
305
|
-
}
|
|
306
|
-
type AttachmentType = string;
|
|
307
|
-
/**
|
|
308
|
-
* Attachment types for both user and system attachments
|
|
309
|
-
*/
|
|
310
|
-
declare const AttachmentTypeDocument: AttachmentType;
|
|
311
|
-
declare const AttachmentTypeDocumentAnalysis: AttachmentType;
|
|
312
|
-
declare const AttachmentTypeImage: AttachmentType;
|
|
313
|
-
declare const AttachmentTypeAudio: AttachmentType;
|
|
314
|
-
declare const AttachmentTypeVideo: AttachmentType;
|
|
315
|
-
declare const AttachmentTypeLocation: AttachmentType;
|
|
316
|
-
declare const AttachmentTypeReferences: AttachmentType;
|
|
317
|
-
declare const AttachmentTypeSubsections: AttachmentType;
|
|
318
|
-
declare const AttachmentTypeArticles: AttachmentType;
|
|
319
|
-
declare const AttachmentTypeRecords: AttachmentType;
|
|
320
|
-
declare const AttachmentTypeActions: AttachmentType;
|
|
321
|
-
declare const AttachmentTypeBullets: AttachmentType;
|
|
322
|
-
declare const AttachmentTypeSticker: AttachmentType;
|
|
323
|
-
declare const AttachmentTypeData: AttachmentType;
|
|
324
|
-
declare const AttachmentTypeKGNodes: AttachmentType;
|
|
325
|
-
declare const AttachmentTypeDocumentSources: AttachmentType;
|
|
326
|
-
type AttachmentTypeTS = "document" | "document_analysis" | "document_sources" | "image" | "audio" | "video" | "location" | "references" | "subsections" | "articles" | "records" | "actions" | "bullets" | "sticker" | "data" | "kgNodes";
|
|
327
|
-
/**
|
|
328
|
-
* DocumentSource represents an aggregated document source with page references
|
|
329
|
-
*/
|
|
330
|
-
interface DocumentSource {
|
|
331
|
-
doc_id: string;
|
|
332
|
-
title: string;
|
|
333
|
-
url: string;
|
|
334
|
-
page_numbers: number[];
|
|
335
|
-
reference_count: number;
|
|
336
|
-
bounding_regions?: BoundingRegion[];
|
|
337
|
-
page_infos?: PageInfo[];
|
|
338
|
-
}
|
|
339
|
-
/**
|
|
340
|
-
* Attachment represents any type of attachment to a message
|
|
341
|
-
*/
|
|
342
|
-
interface Attachment {
|
|
343
|
-
type: AttachmentTypeTS;
|
|
344
|
-
documentAnalysis?: DocumentAnalysisResult;
|
|
345
|
-
documentSources?: DocumentSource[];
|
|
346
|
-
title?: string;
|
|
347
|
-
url: string;
|
|
348
|
-
files?: AttachmentFile[];
|
|
349
|
-
location?: Location;
|
|
350
|
-
data?: {
|
|
351
|
-
[key: string]: Variable;
|
|
352
|
-
};
|
|
353
|
-
kgNodes?: KGNode[];
|
|
354
|
-
actions?: Action[];
|
|
355
|
-
}
|
|
356
|
-
interface Action {
|
|
357
|
-
id: string;
|
|
358
|
-
title: string;
|
|
359
|
-
icon?: string;
|
|
360
|
-
description?: string;
|
|
361
|
-
onAction?: () => void;
|
|
362
|
-
}
|
|
363
|
-
/**
|
|
364
|
-
* ChatMessage represents the core message structure
|
|
365
|
-
*/
|
|
366
|
-
interface ChatMessage {
|
|
367
|
-
/**
|
|
368
|
-
* Core fields
|
|
369
|
-
*/
|
|
370
|
-
id: string;
|
|
371
|
-
role: ChatRoleTS;
|
|
372
|
-
content: string;
|
|
373
|
-
time: number;
|
|
374
|
-
status: MessageStatusTS;
|
|
375
|
-
/**
|
|
376
|
-
* Sender information
|
|
377
|
-
*/
|
|
378
|
-
senderId: string;
|
|
379
|
-
senderName?: string;
|
|
380
|
-
/**
|
|
381
|
-
* Timing
|
|
382
|
-
*/
|
|
383
|
-
createdAt: number;
|
|
384
|
-
updatedAt?: number;
|
|
385
|
-
/**
|
|
386
|
-
* Message relations
|
|
387
|
-
*/
|
|
388
|
-
replyTo?: string;
|
|
389
|
-
threadId?: string;
|
|
390
|
-
mentions?: string[];
|
|
391
|
-
/**
|
|
392
|
-
* Attachments and reactions
|
|
393
|
-
*/
|
|
394
|
-
attachments?: Attachment[];
|
|
395
|
-
reactions?: EmojiReaction[];
|
|
396
|
-
/**
|
|
397
|
-
* Additional data
|
|
398
|
-
*/
|
|
399
|
-
variables?: {
|
|
400
|
-
[key: string]: Variable;
|
|
401
|
-
};
|
|
402
|
-
/**
|
|
403
|
-
* Tool call
|
|
404
|
-
*/
|
|
405
|
-
name?: string;
|
|
406
|
-
toolCallId?: string;
|
|
407
|
-
toolCalls?: ToolCall[];
|
|
408
|
-
/**
|
|
409
|
-
* LLM usage
|
|
410
|
-
*/
|
|
411
|
-
llmUsage?: LLMUsage;
|
|
412
|
-
}
|
|
413
|
-
interface ChatEvent {
|
|
414
|
-
type: ChatEventTypeTS;
|
|
415
|
-
orgId: string;
|
|
416
|
-
chatKey: string;
|
|
417
|
-
userId: string;
|
|
418
|
-
timestamp: number;
|
|
419
|
-
data?: {
|
|
420
|
-
[key: string]: any;
|
|
421
|
-
};
|
|
422
|
-
message?: ChatMessage;
|
|
423
|
-
}
|
|
424
|
-
interface ChatGrading {
|
|
425
|
-
chatKey: string;
|
|
426
|
-
grade: number;
|
|
427
|
-
topic: string;
|
|
428
|
-
summary: string;
|
|
429
|
-
}
|
|
430
|
-
interface ChatSession {
|
|
431
|
-
id: string;
|
|
432
|
-
status: ChatSessionStatus;
|
|
433
|
-
user?: ChatUser;
|
|
434
|
-
activeChatKey?: string;
|
|
435
|
-
preferences?: ChatSessionPreferences;
|
|
436
|
-
lastActivity: number;
|
|
437
|
-
expiresAt: number;
|
|
438
|
-
metadata?: {
|
|
439
|
-
[key: string]: any;
|
|
440
|
-
};
|
|
441
|
-
}
|
|
442
|
-
type ChatSessionStatus = string;
|
|
443
|
-
declare const ChatSessionStatusActive: ChatSessionStatus;
|
|
444
|
-
declare const ChatSessionStatusIdle: ChatSessionStatus;
|
|
445
|
-
declare const ChatSessionStatusExpired: ChatSessionStatus;
|
|
446
|
-
interface ChatSessionPreferences {
|
|
447
|
-
language: string;
|
|
448
|
-
theme: string;
|
|
449
|
-
notifications: boolean;
|
|
450
|
-
timeZone: string;
|
|
451
|
-
messageDisplay: string;
|
|
452
|
-
autoTranslate: boolean;
|
|
453
|
-
rateLimits?: ChatRateLimits;
|
|
454
|
-
}
|
|
455
|
-
interface ChatRateLimits {
|
|
456
|
-
maxMessagesPerMinute: number;
|
|
457
|
-
maxTokensPerDay: number;
|
|
458
|
-
cooldownPeriod: number;
|
|
459
|
-
}
|
|
460
|
-
/**
|
|
461
|
-
* ==========================
|
|
462
|
-
* todo: move to common/llm
|
|
463
|
-
*/
|
|
464
|
-
interface LLMConfig {
|
|
465
|
-
Provider: string;
|
|
466
|
-
Model: string;
|
|
467
|
-
Temperature: number;
|
|
468
|
-
MaxTokens: number;
|
|
469
|
-
SystemPrompt: string;
|
|
470
|
-
Tools: LLMTool[];
|
|
471
|
-
Memory?: LLMMemoryConfig;
|
|
472
|
-
}
|
|
473
|
-
interface LLMMemoryConfig {
|
|
474
|
-
MaxMessages: number;
|
|
475
|
-
IncludeSystem: boolean;
|
|
476
|
-
WindowSize: number;
|
|
477
|
-
Strategy: string;
|
|
478
|
-
}
|
|
479
|
-
interface LLMTool {
|
|
480
|
-
Name: string;
|
|
481
|
-
Type: string;
|
|
482
|
-
Function: LLMFunction;
|
|
483
|
-
}
|
|
484
|
-
interface LLMFunction {
|
|
485
|
-
Name: string;
|
|
486
|
-
Description: string;
|
|
487
|
-
Parameters: any;
|
|
488
|
-
}
|
|
489
|
-
interface ToolCall {
|
|
490
|
-
Name: string;
|
|
491
|
-
Arguments: {
|
|
492
|
-
[key: string]: any;
|
|
493
|
-
};
|
|
494
|
-
ID: string;
|
|
495
|
-
Description: string;
|
|
496
|
-
}
|
|
497
|
-
interface LLMResponse {
|
|
498
|
-
Content: string;
|
|
499
|
-
ToolCalls: ToolCall[];
|
|
500
|
-
Usage?: LLMUsage;
|
|
501
|
-
ResponseId: string;
|
|
502
|
-
}
|
|
503
|
-
interface LLMUsage {
|
|
504
|
-
inputTokens: number;
|
|
505
|
-
outputTokens: number;
|
|
506
|
-
totalTokens: number;
|
|
507
|
-
}
|
|
508
|
-
/**
|
|
509
|
-
* ChatSummary represents lightweight chat information for caching and listing
|
|
510
|
-
*/
|
|
511
|
-
interface ChatSummary {
|
|
512
|
-
chatKey: string;
|
|
513
|
-
title: string;
|
|
514
|
-
userId?: string;
|
|
515
|
-
status: ChatStatus;
|
|
516
|
-
lastUpdated: number;
|
|
517
|
-
waitingSince?: number;
|
|
518
|
-
metadata?: {
|
|
519
|
-
[key: string]: any;
|
|
520
|
-
};
|
|
521
|
-
}
|
|
522
|
-
interface GetChatRequest {
|
|
523
|
-
orgId: string;
|
|
524
|
-
chatKey: string;
|
|
525
|
-
}
|
|
526
|
-
interface GetChatResponse {
|
|
527
|
-
chat?: Chat;
|
|
528
|
-
metadata: ResponseMetadata;
|
|
529
|
-
}
|
|
530
|
-
interface ChatProductReference {
|
|
531
|
-
id: string;
|
|
532
|
-
title: string;
|
|
533
|
-
price: number;
|
|
534
|
-
image?: string;
|
|
535
|
-
url?: string;
|
|
536
|
-
}
|
|
537
|
-
/**
|
|
538
|
-
* Chat Archival Models
|
|
539
|
-
*/
|
|
540
|
-
interface ChatArchivalRequest {
|
|
541
|
-
orgId: string;
|
|
542
|
-
chatKey: string;
|
|
543
|
-
chat: Chat;
|
|
544
|
-
}
|
|
545
|
-
interface ChatArchivalResponse {
|
|
546
|
-
success: boolean;
|
|
547
|
-
error?: string;
|
|
548
|
-
message?: string;
|
|
549
|
-
}
|
|
550
|
-
/**
|
|
551
|
-
* Agent Session Request/Response Models
|
|
552
|
-
*/
|
|
553
|
-
interface StartAgentSessionRequest {
|
|
554
|
-
orgId: string;
|
|
555
|
-
agentId: string;
|
|
556
|
-
userAgent?: string;
|
|
557
|
-
ipAddress?: string;
|
|
558
|
-
}
|
|
559
|
-
interface StartAgentSessionResponse {
|
|
560
|
-
metadata: ResponseMetadata;
|
|
561
|
-
}
|
|
562
|
-
interface EndAgentSessionRequest {
|
|
563
|
-
orgId: string;
|
|
564
|
-
agentId: string;
|
|
565
|
-
}
|
|
566
|
-
interface EndAgentSessionResponse {
|
|
567
|
-
metadata: ResponseMetadata;
|
|
568
|
-
}
|
|
569
|
-
interface UpdateAgentStatusRequest {
|
|
570
|
-
orgId: string;
|
|
571
|
-
agentId: string;
|
|
572
|
-
status: AgentStatusTS;
|
|
573
|
-
}
|
|
574
|
-
interface UpdateAgentStatusResponse {
|
|
575
|
-
metadata: ResponseMetadata;
|
|
576
|
-
}
|
|
577
|
-
interface UpdateAgentLastActivityRequest {
|
|
578
|
-
orgId: string;
|
|
579
|
-
agentId: string;
|
|
580
|
-
}
|
|
581
|
-
interface UpdateAgentLastActivityResponse {
|
|
582
|
-
metadata: ResponseMetadata;
|
|
583
|
-
}
|
|
584
|
-
interface AssignChatToAgentRequest {
|
|
585
|
-
orgId: string;
|
|
586
|
-
agentId: string;
|
|
587
|
-
chatKey: string;
|
|
588
|
-
}
|
|
589
|
-
interface AssignChatToAgentResponse {
|
|
590
|
-
metadata: ResponseMetadata;
|
|
591
|
-
}
|
|
592
|
-
interface CompleteChatByAgentRequest {
|
|
593
|
-
orgId: string;
|
|
594
|
-
agentId: string;
|
|
595
|
-
chatKey: string;
|
|
596
|
-
}
|
|
597
|
-
interface CompleteChatByAgentResponse {
|
|
598
|
-
metadata: ResponseMetadata;
|
|
599
|
-
}
|
|
600
|
-
interface GetAgentSessionRequest {
|
|
601
|
-
orgId: string;
|
|
602
|
-
agentId: string;
|
|
603
|
-
}
|
|
604
|
-
interface GetAgentSessionResponse {
|
|
605
|
-
session?: AgentSession;
|
|
606
|
-
metadata: ResponseMetadata;
|
|
607
|
-
}
|
|
608
|
-
interface GetOnlineAgentsRequest {
|
|
609
|
-
orgId: string;
|
|
610
|
-
}
|
|
611
|
-
interface GetOnlineAgentsResponse {
|
|
612
|
-
sessions: AgentSession[];
|
|
613
|
-
metadata: ResponseMetadata;
|
|
614
|
-
}
|
|
615
|
-
interface GetOnlineAgentCountRequest {
|
|
616
|
-
orgId: string;
|
|
617
|
-
}
|
|
618
|
-
interface GetOnlineAgentCountResponse {
|
|
619
|
-
count: number;
|
|
620
|
-
metadata: ResponseMetadata;
|
|
621
|
-
}
|
|
622
|
-
/**
|
|
623
|
-
* Queue-specific chat request/response types
|
|
624
|
-
*/
|
|
625
|
-
interface GetQueueChatsRequest {
|
|
626
|
-
orgId: string;
|
|
627
|
-
queueId: string;
|
|
628
|
-
}
|
|
629
|
-
interface GetQueueChatsResponse {
|
|
630
|
-
chats: ChatSummary[];
|
|
631
|
-
metadata: ResponseMetadata;
|
|
632
|
-
}
|
|
633
|
-
interface GetQueueChatCountRequest {
|
|
634
|
-
orgId: string;
|
|
635
|
-
queueId: string;
|
|
636
|
-
}
|
|
637
|
-
interface GetQueueChatCountResponse {
|
|
638
|
-
count: number;
|
|
639
|
-
metadata: ResponseMetadata;
|
|
640
|
-
}
|
|
641
|
-
type UserStatusTS = 'online' | 'away' | 'busy' | 'offline';
|
|
642
|
-
type UserStatus = string;
|
|
643
|
-
declare const UserStatusOnline: UserStatus;
|
|
644
|
-
declare const UserStatusAway: UserStatus;
|
|
645
|
-
declare const UserStatusBusy: UserStatus;
|
|
646
|
-
declare const UserStatusOffline: UserStatus;
|
|
647
|
-
/**
|
|
648
|
-
* UserSession for tracking online users
|
|
649
|
-
*/
|
|
650
|
-
interface UserSession {
|
|
651
|
-
orgId: string;
|
|
652
|
-
userId: string;
|
|
653
|
-
userName: string;
|
|
654
|
-
status: UserStatusTS;
|
|
655
|
-
onlineSince: number;
|
|
656
|
-
lastActivity: number;
|
|
657
|
-
}
|
|
658
|
-
/**
|
|
659
|
-
* User status update requests
|
|
660
|
-
*/
|
|
661
|
-
interface UpdateUserStatusRequest {
|
|
662
|
-
orgId: string;
|
|
663
|
-
userId: string;
|
|
664
|
-
status: UserStatusTS;
|
|
665
|
-
}
|
|
666
|
-
interface UpdateUserStatusResponse {
|
|
667
|
-
metadata: ResponseMetadata;
|
|
668
|
-
}
|
|
669
|
-
/**
|
|
670
|
-
* Get online users
|
|
671
|
-
*/
|
|
672
|
-
interface GetOnlineUsersRequest {
|
|
673
|
-
orgId: string;
|
|
674
|
-
}
|
|
675
|
-
interface GetOnlineUsersResponse {
|
|
676
|
-
metadata: ResponseMetadata;
|
|
677
|
-
users: UserSession[];
|
|
678
|
-
}
|
|
679
|
-
/**
|
|
680
|
-
* Analytics Trigger Models
|
|
681
|
-
*/
|
|
682
|
-
interface TriggerAnalyticsScanRequest {
|
|
683
|
-
org_id?: string;
|
|
684
|
-
}
|
|
685
|
-
interface TriggerAnalyticsScanResponse {
|
|
686
|
-
metadata: ResponseMetadata;
|
|
687
|
-
chats_archived: number;
|
|
688
|
-
}
|
|
689
|
-
/**
|
|
690
|
-
* Active chat requests/responses
|
|
691
|
-
*/
|
|
692
|
-
interface GetActiveChatCountRequest {
|
|
693
|
-
orgId: string;
|
|
694
|
-
}
|
|
695
|
-
interface GetActiveChatCountResponse {
|
|
696
|
-
count: number;
|
|
697
|
-
metadata: ResponseMetadata;
|
|
698
|
-
}
|
|
699
|
-
interface GetActiveChatsRequest {
|
|
700
|
-
orgId: string;
|
|
701
|
-
pastHours?: number;
|
|
702
|
-
}
|
|
703
|
-
interface GetActiveChatsResponse {
|
|
704
|
-
chats: ChatSummary[];
|
|
705
|
-
metadata: ResponseMetadata;
|
|
706
|
-
}
|
|
707
|
-
/**
|
|
708
|
-
* Waiting for agent requests/responses
|
|
709
|
-
*/
|
|
710
|
-
interface GetWaitingForAgentChatCountRequest {
|
|
711
|
-
orgId: string;
|
|
712
|
-
}
|
|
713
|
-
interface GetWaitingForAgentChatCountResponse {
|
|
714
|
-
count: number;
|
|
715
|
-
metadata: ResponseMetadata;
|
|
716
|
-
}
|
|
717
|
-
interface GetWaitingForAgentChatsRequest {
|
|
718
|
-
orgId: string;
|
|
719
|
-
}
|
|
720
|
-
interface GetWaitingForAgentChatsResponse {
|
|
721
|
-
chats: ChatSummary[];
|
|
722
|
-
metadata: ResponseMetadata;
|
|
723
|
-
}
|
|
724
|
-
/**
|
|
725
|
-
* User chats requests/responses
|
|
726
|
-
*/
|
|
727
|
-
interface GetUserChatsRequest {
|
|
728
|
-
orgId: string;
|
|
729
|
-
userId: string;
|
|
730
|
-
}
|
|
731
|
-
interface GetUserChatsResponse {
|
|
732
|
-
chats: ChatSummary[];
|
|
733
|
-
metadata: ResponseMetadata;
|
|
734
|
-
}
|
|
735
|
-
/**
|
|
736
|
-
* Daily counter requests/responses
|
|
737
|
-
*/
|
|
738
|
-
interface GetDailyChatCountRequest {
|
|
739
|
-
orgId: string;
|
|
740
|
-
date: string;
|
|
741
|
-
timezone: string;
|
|
742
|
-
}
|
|
743
|
-
interface GetDailyChatCountResponse {
|
|
744
|
-
count: number;
|
|
745
|
-
date: string;
|
|
746
|
-
timezone: string;
|
|
747
|
-
metadata: any;
|
|
748
|
-
}
|
|
749
|
-
declare const QueueTypes: {
|
|
750
|
-
readonly skill: {
|
|
751
|
-
readonly value: "skill";
|
|
752
|
-
readonly label: "Skill-based";
|
|
753
|
-
readonly description: "Route by agent expertise and skills";
|
|
754
|
-
};
|
|
755
|
-
readonly priority: {
|
|
756
|
-
readonly value: "priority";
|
|
757
|
-
readonly label: "Priority-based";
|
|
758
|
-
readonly description: "Route by customer tier and urgency level";
|
|
759
|
-
};
|
|
760
|
-
readonly department: {
|
|
761
|
-
readonly value: "department";
|
|
762
|
-
readonly label: "Department-based";
|
|
763
|
-
readonly description: "Route by business function alignment";
|
|
764
|
-
};
|
|
765
|
-
readonly complexity: {
|
|
766
|
-
readonly value: "complexity";
|
|
767
|
-
readonly label: "Complexity-based";
|
|
768
|
-
readonly description: "Route by issue difficulty assessment";
|
|
769
|
-
};
|
|
770
|
-
};
|
|
771
|
-
type QueueTypeTS = keyof typeof QueueTypes;
|
|
772
|
-
type QueueTypeOptionTS = typeof QueueTypes[QueueTypeTS];
|
|
773
|
-
/**
|
|
774
|
-
* QueueType represents the routing algorithm type
|
|
775
|
-
*/
|
|
776
|
-
type QueueType = string;
|
|
777
|
-
/**
|
|
778
|
-
* Queue Type Constants - These are hardcoded routing algorithms, not admin-configurable
|
|
779
|
-
*/
|
|
780
|
-
declare const QueueTypeSkill: QueueType;
|
|
781
|
-
/**
|
|
782
|
-
* Queue Type Constants - These are hardcoded routing algorithms, not admin-configurable
|
|
783
|
-
*/
|
|
784
|
-
declare const QueueTypePriority: QueueType;
|
|
785
|
-
/**
|
|
786
|
-
* Queue Type Constants - These are hardcoded routing algorithms, not admin-configurable
|
|
787
|
-
*/
|
|
788
|
-
declare const QueueTypeDepartment: QueueType;
|
|
789
|
-
/**
|
|
790
|
-
* Queue Type Constants - These are hardcoded routing algorithms, not admin-configurable
|
|
791
|
-
*/
|
|
792
|
-
declare const QueueTypeComplexity: QueueType;
|
|
793
|
-
/**
|
|
794
|
-
* AgentQueue represents an individual queue within a queue type
|
|
795
|
-
*/
|
|
796
|
-
interface AgentQueue {
|
|
797
|
-
id: string;
|
|
798
|
-
orgId: string;
|
|
799
|
-
type: QueueTypeTS;
|
|
800
|
-
name: string;
|
|
801
|
-
title: string;
|
|
802
|
-
description: string;
|
|
803
|
-
agentIds: string[];
|
|
804
|
-
config: {
|
|
805
|
-
[key: string]: any;
|
|
806
|
-
};
|
|
807
|
-
isActive: boolean;
|
|
808
|
-
isDefault: boolean;
|
|
809
|
-
createdAt: string;
|
|
810
|
-
updatedAt: string;
|
|
811
|
-
createdBy?: string;
|
|
812
|
-
updatedBy?: string;
|
|
813
|
-
}
|
|
814
|
-
/**
|
|
815
|
-
* GetAgentQueuesFilter represents filtering options for agent queues
|
|
816
|
-
*/
|
|
817
|
-
interface GetAgentQueuesFilter {
|
|
818
|
-
type?: QueueType;
|
|
819
|
-
isActive?: boolean;
|
|
820
|
-
}
|
|
821
|
-
/**
|
|
822
|
-
* Agent Queue Operations
|
|
823
|
-
*/
|
|
824
|
-
interface CreateAgentQueueRequest {
|
|
825
|
-
orgId: string;
|
|
826
|
-
type: QueueType;
|
|
827
|
-
name: string;
|
|
828
|
-
title: string;
|
|
829
|
-
description: string;
|
|
830
|
-
agentIds?: string[];
|
|
831
|
-
config?: {
|
|
832
|
-
[key: string]: any;
|
|
833
|
-
};
|
|
834
|
-
isDefault?: boolean;
|
|
835
|
-
createdBy?: string;
|
|
836
|
-
updatedBy?: string;
|
|
837
|
-
}
|
|
838
|
-
interface CreateAgentQueueResponse {
|
|
839
|
-
queue?: AgentQueue;
|
|
840
|
-
metadata: any;
|
|
841
|
-
}
|
|
842
|
-
interface GetAgentQueuesRequest {
|
|
843
|
-
orgId: string;
|
|
844
|
-
type?: QueueType;
|
|
845
|
-
isActive?: boolean;
|
|
846
|
-
}
|
|
847
|
-
interface GetAgentQueuesResponse {
|
|
848
|
-
queues: (AgentQueue | undefined)[];
|
|
849
|
-
metadata: any;
|
|
850
|
-
}
|
|
851
|
-
interface UpdateAgentQueueRequest {
|
|
852
|
-
orgId: string;
|
|
853
|
-
id: string;
|
|
854
|
-
type: QueueType;
|
|
855
|
-
name: string;
|
|
856
|
-
title: string;
|
|
857
|
-
description: string;
|
|
858
|
-
agentIds?: string[];
|
|
859
|
-
config?: {
|
|
860
|
-
[key: string]: any;
|
|
861
|
-
};
|
|
862
|
-
isDefault?: boolean;
|
|
863
|
-
updatedBy?: string;
|
|
864
|
-
}
|
|
865
|
-
interface UpdateAgentQueueResponse {
|
|
866
|
-
queue?: AgentQueue;
|
|
867
|
-
metadata: any;
|
|
868
|
-
}
|
|
869
|
-
interface DeleteAgentQueueRequest {
|
|
870
|
-
orgId: string;
|
|
871
|
-
id: string;
|
|
872
|
-
}
|
|
873
|
-
interface DeleteAgentQueueResponse {
|
|
874
|
-
metadata: any;
|
|
875
|
-
}
|
|
876
|
-
/**
|
|
877
|
-
* ChatQueueInfo extends Chat with queue routing information
|
|
878
|
-
*/
|
|
879
|
-
interface ChatQueueInfo {
|
|
880
|
-
recommendedQueueId?: string;
|
|
881
|
-
recommendedQueueName?: string;
|
|
882
|
-
assignedQueueId?: string;
|
|
883
|
-
assignedQueueName?: string;
|
|
884
|
-
}
|
|
885
|
-
declare const GetWaitingForAgentChatCountSubject = "chat.get_waiting_for_agent_chat_count";
|
|
886
|
-
declare const GetActiveChatCountSubject = "chat.get_active_chat_count";
|
|
887
|
-
declare const GetWaitingForAgentChatsSubject = "chat.get_waiting_for_agent_chats";
|
|
888
|
-
declare const GetActiveChatsSubject = "chat.get_active_chats";
|
|
889
|
-
declare const GetUserChatsSubject = "chat.get_user_chats";
|
|
890
|
-
declare const GetChatSubject = "chat.get_chat";
|
|
891
|
-
/**
|
|
892
|
-
* Chat Archival Subjects
|
|
893
|
-
*/
|
|
894
|
-
declare const ChatArchiveSubjectPattern = "chat.archive.%s.server";
|
|
895
|
-
/**
|
|
896
|
-
* Agent Session Subjects
|
|
897
|
-
*/
|
|
898
|
-
declare const StartAgentSessionSubject = "chat.agent_session.start";
|
|
899
|
-
declare const EndAgentSessionSubject = "chat.agent_session.end";
|
|
900
|
-
declare const UpdateAgentStatusSubject = "chat.agent_session.update_status";
|
|
901
|
-
declare const UpdateAgentLastActivitySubject = "chat.agent_session.update_last_activity";
|
|
902
|
-
declare const AssignChatToAgentSubject = "chat.agent_session.assign_chat";
|
|
903
|
-
declare const CompleteChatByAgentSubject = "chat.agent_session.complete_chat";
|
|
904
|
-
declare const GetAgentSessionSubject = "chat.agent_session.get";
|
|
905
|
-
declare const GetOnlineAgentsSubject = "chat.agent_session.get_online_agents";
|
|
906
|
-
declare const GetOnlineAgentCountSubject = "chat.agent_session.get_online_agent_count";
|
|
907
|
-
/**
|
|
908
|
-
* Queue Management Subjects
|
|
909
|
-
*/
|
|
910
|
-
declare const CreateAgentQueueSubject = "chat.agent_queue.create";
|
|
911
|
-
declare const GetAgentQueuesSubject = "chat.agent_queue.get";
|
|
912
|
-
declare const UpdateAgentQueueSubject = "chat.agent_queue.update";
|
|
913
|
-
declare const DeleteAgentQueueSubject = "chat.agent_queue.delete";
|
|
914
|
-
/**
|
|
915
|
-
* Queue-specific Chat Subjects
|
|
916
|
-
*/
|
|
917
|
-
declare const GetQueueChatsSubject = "chat.queue.get_chats";
|
|
918
|
-
declare const GetQueueChatCountSubject = "chat.queue.get_chat_count";
|
|
919
|
-
/**
|
|
920
|
-
* Daily Counter Subjects
|
|
921
|
-
*/
|
|
922
|
-
declare const GetDailyChatCountSubject = "chat.get_daily_chat_count";
|
|
923
|
-
/**
|
|
924
|
-
* User Status Subjects
|
|
925
|
-
*/
|
|
926
|
-
declare const UpdateUserStatusSubject = "chat.user.status.update";
|
|
927
|
-
declare const GetOnlineUsersSubject = "chat.users.online.get";
|
|
928
|
-
/**
|
|
929
|
-
* Analytics Trigger Subjects
|
|
930
|
-
*/
|
|
931
|
-
declare const TriggerAnalyticsScanSubject = "chat.analytics.trigger-scan";
|
|
932
|
-
/**
|
|
933
|
-
* Org Setup Subject
|
|
934
|
-
*/
|
|
935
|
-
declare const SetupOrgSubject = "chat.org.setup";
|
|
936
|
-
|
|
937
23
|
interface AdminChatListProps {
|
|
938
24
|
className?: string;
|
|
939
25
|
}
|
|
@@ -978,97 +64,6 @@ interface GenericChatWidgetProps {
|
|
|
978
64
|
}
|
|
979
65
|
declare const GenericChatWidget: React$1.FC<GenericChatWidgetProps>;
|
|
980
66
|
|
|
981
|
-
type ConnectionState = "disconnected" | "connecting" | "connected" | "reconnecting";
|
|
982
|
-
interface WebSocketError {
|
|
983
|
-
code: "CONNECTION_FAILED" | "PARSE_ERROR" | "SEND_FAILED" | "TIMEOUT" | "NETWORK_ERROR";
|
|
984
|
-
message: string;
|
|
985
|
-
retryable: boolean;
|
|
986
|
-
timestamp: number;
|
|
987
|
-
}
|
|
988
|
-
interface RetryConfig {
|
|
989
|
-
maxRetries?: number;
|
|
990
|
-
intervals?: number[];
|
|
991
|
-
backoffMultiplier?: number;
|
|
992
|
-
maxBackoffTime?: number;
|
|
993
|
-
}
|
|
994
|
-
interface ConnectionMetrics {
|
|
995
|
-
latency: number;
|
|
996
|
-
messagesSent: number;
|
|
997
|
-
messagesReceived: number;
|
|
998
|
-
messagesQueued: number;
|
|
999
|
-
reconnectCount: number;
|
|
1000
|
-
lastError?: WebSocketError;
|
|
1001
|
-
connectedAt?: number;
|
|
1002
|
-
lastMessageAt?: number;
|
|
1003
|
-
}
|
|
1004
|
-
interface QueueConfig {
|
|
1005
|
-
maxSize?: number;
|
|
1006
|
-
dropStrategy?: "oldest" | "newest";
|
|
1007
|
-
}
|
|
1008
|
-
interface Logger {
|
|
1009
|
-
debug: (message: string, ...args: any[]) => void;
|
|
1010
|
-
info: (message: string, ...args: any[]) => void;
|
|
1011
|
-
warn: (message: string, ...args: any[]) => void;
|
|
1012
|
-
error: (message: string, ...args: any[]) => void;
|
|
1013
|
-
}
|
|
1014
|
-
interface UseWebSocketChatBaseConfig {
|
|
1015
|
-
serverBaseUrl: string;
|
|
1016
|
-
orgId: string;
|
|
1017
|
-
clientType: "customer" | "humanAgent" | "observer";
|
|
1018
|
-
product: ProductNameTS;
|
|
1019
|
-
onMessage?: (event: ChatEvent) => void;
|
|
1020
|
-
retryConfig?: RetryConfig;
|
|
1021
|
-
queueConfig?: QueueConfig;
|
|
1022
|
-
debug?: boolean;
|
|
1023
|
-
logger?: Logger;
|
|
1024
|
-
heartbeatInterval?: number;
|
|
1025
|
-
heartbeatTimeout?: number;
|
|
1026
|
-
}
|
|
1027
|
-
interface UseWebSocketChatBaseReturn {
|
|
1028
|
-
connectionState: ConnectionState;
|
|
1029
|
-
isConnected: boolean;
|
|
1030
|
-
sendMessage: (event: Omit<ChatEvent, "timestamp">, overrideUserId?: string) => Promise<void>;
|
|
1031
|
-
error: WebSocketError | undefined;
|
|
1032
|
-
connect: (userId: string) => Promise<void>;
|
|
1033
|
-
startNewChat: (userId: string, data?: {
|
|
1034
|
-
[key: string]: any;
|
|
1035
|
-
}) => Promise<string>;
|
|
1036
|
-
startTime: Date | undefined;
|
|
1037
|
-
disconnect: (intentional?: boolean) => void;
|
|
1038
|
-
metrics: ConnectionMetrics;
|
|
1039
|
-
on: (eventType: string, handler: (data: any) => void) => () => void;
|
|
1040
|
-
off: (eventType: string, handler: (data: any) => void) => void;
|
|
1041
|
-
clearError: () => void;
|
|
1042
|
-
}
|
|
1043
|
-
declare const useWebSocketChatBase: ({ serverBaseUrl, orgId, clientType, product, onMessage, retryConfig, queueConfig, debug, logger, heartbeatInterval, heartbeatTimeout, }: UseWebSocketChatBaseConfig) => UseWebSocketChatBaseReturn;
|
|
1044
|
-
|
|
1045
|
-
interface UseWebSocketChatAdminReturn extends UseWebSocketChatBaseReturn {
|
|
1046
|
-
chats: Map<string, Chat>;
|
|
1047
|
-
selectedChat: Chat | undefined;
|
|
1048
|
-
selectChat: (chatId: string) => void;
|
|
1049
|
-
addUserToChat: (orgId: string, chatKey: string, user: ChatUser) => void;
|
|
1050
|
-
removeUserFromChat: (orgId: string, chatKey: string, userId: string) => void;
|
|
1051
|
-
blockUser: (orgId: string, chatKey: string, userId: string) => void;
|
|
1052
|
-
}
|
|
1053
|
-
declare const useWebSocketChatAdmin: ({ serverBaseUrl, orgId, product, }: Omit<UseWebSocketChatBaseConfig, "clientType" | "onMessage">) => UseWebSocketChatAdminReturn;
|
|
1054
|
-
|
|
1055
|
-
interface UseWebSocketChatCustomerReturn extends UseWebSocketChatBaseReturn {
|
|
1056
|
-
title: string | undefined;
|
|
1057
|
-
messages: ChatMessage[];
|
|
1058
|
-
users: ChatUser[];
|
|
1059
|
-
isWaiting: boolean;
|
|
1060
|
-
isWaitingForAgent: boolean;
|
|
1061
|
-
aiEngaged: boolean;
|
|
1062
|
-
humanAgentEngaged: boolean;
|
|
1063
|
-
metadata: Record<string, string>;
|
|
1064
|
-
status: string | undefined;
|
|
1065
|
-
chatKey: string;
|
|
1066
|
-
}
|
|
1067
|
-
interface UseWebSocketChatCustomerConfig extends Omit<UseWebSocketChatBaseConfig, "clientType" | "onMessage"> {
|
|
1068
|
-
chatKey: string;
|
|
1069
|
-
}
|
|
1070
|
-
declare const useWebSocketChatCustomer: ({ serverBaseUrl, orgId, chatKey, product, }: UseWebSocketChatCustomerConfig) => UseWebSocketChatCustomerReturn;
|
|
1071
|
-
|
|
1072
67
|
declare const WebSocketChatCustomerContext: React$1.Context<UseWebSocketChatCustomerReturn | undefined>;
|
|
1073
68
|
type WebSocketChatCustomerProviderProps = {
|
|
1074
69
|
children: React$1.ReactNode;
|
|
@@ -1092,4 +87,4 @@ type WebSocketChatAdminProviderProps = {
|
|
|
1092
87
|
declare function WebSocketChatAdminProvider(props: WebSocketChatAdminProviderProps): react_jsx_runtime.JSX.Element;
|
|
1093
88
|
declare const useWebSocketChatAdminContext: () => UseWebSocketChatAdminReturn;
|
|
1094
89
|
|
|
1095
|
-
export {
|
|
90
|
+
export { AdminChatHeader, AdminChatInput, AdminChatList, AdminChatListItem, Chat, ChatHeader, ChatHumanAgentActions, ChatInput, ChatMessage, ChatMessages, ChatStatusCustomerUI, ChatTypingIndicator, GenericChatWidget, UseWebSocketChatAdminReturn, UseWebSocketChatCustomerReturn, WebSocketChatAdminContext, WebSocketChatAdminProvider, WebSocketChatCustomerContext, WebSocketChatCustomerProvider, useWebSocketChatAdminContext, useWebSocketChatCustomerContext };
|