@edvak99/voice-receptionist-widget 1.1.3 → 1.1.4

package/fesm2022/{edvak99-voice-receptionist-widget-edvak99-voice-receptionist-widget-Dn0GrZ6_.mjs → edvak99-voice-receptionist-widget-ai-receptionist-api.service-48cifVPF.mjs}

@@ -1,61 +1,8 @@
-import * as i0 from '@angular/core';
-import { InjectionToken, makeEnvironmentProviders, signal, Injectable, inject, ChangeDetectionStrategy, Component, input, computed, EventEmitter, HostListener, Output, Input } from '@angular/core';
-import { RouterLink, RouterLinkActive, Router, NavigationEnd, RouterOutlet } from '@angular/router';
-import { of, delay, throwError, map, catchError, forkJoin, switchMap, tap, finalize } from 'rxjs';
 import { HttpClient, HttpParams } from '@angular/common/http';
-import { filter } from 'rxjs/operators';
-
-const VOICE_RECEPTIONIST_CONFIG = new InjectionToken('VOICE_RECEPTIONIST_CONFIG');
-const VOICE_RECEPTIONIST_SESSION = new InjectionToken('VOICE_RECEPTIONIST_SESSION', { factory: () => null });
-
-function provideVoiceReceptionist(options) {
-    const { session = null, ...config } = options;
-    return makeEnvironmentProviders([
-        { provide: VOICE_RECEPTIONIST_CONFIG, useValue: config },
-        { provide: VOICE_RECEPTIONIST_SESSION, useValue: session },
-    ]);
-}
-
-class ToastService {
-    constructor() {
-        this.nextId = 1;
-        this.timers = new Map();
-        this._toasts = signal([]);
-        this.toasts = this._toasts.asReadonly();
-    }
-    show(text, variant = 'info', durationMs = 3500) {
-        const id = this.nextId++;
-        this._toasts.update((list) => [...list, { id, text, variant }]);
-        const timer = setTimeout(() => this.dismiss(id), durationMs);
-        this.timers.set(id, timer);
-    }
-    dismiss(id) {
-        const timer = this.timers.get(id);
-        if (timer) {
-            clearTimeout(timer);
-            this.timers.delete(id);
-        }
-        this._toasts.update((list) => list.filter((t) => t.id !== id));
-    }
-    static { this.ɵfac = i0.ɵɵngDeclareFactory({ minVersion: "12.0.0", version: "19.2.17", ngImport: i0, type: ToastService, deps: [], target: i0.ɵɵFactoryTarget.Injectable }); }
-    static { this.ɵprov = i0.ɵɵngDeclareInjectable({ minVersion: "12.0.0", version: "19.2.17", ngImport: i0, type: ToastService, providedIn: 'root' }); }
-}
-i0.ɵɵngDeclareClassMetadata({ minVersion: "12.0.0", version: "19.2.17", ngImport: i0, type: ToastService, decorators: [{
-            type: Injectable,
-            args: [{ providedIn: 'root' }]
-        }] });
-
-class ToastContainerComponent {
-    constructor() {
-        this.toastService = inject(ToastService);
-    }
-    static { this.ɵfac = i0.ɵɵngDeclareFactory({ minVersion: "12.0.0", version: "19.2.17", ngImport: i0, type: ToastContainerComponent, deps: [], target: i0.ɵɵFactoryTarget.Component }); }
-    static { this.ɵcmp = i0.ɵɵngDeclareComponent({ minVersion: "17.0.0", version: "19.2.17", type: ToastContainerComponent, isStandalone: true, selector: "app-toast-container", ngImport: i0, template: "<div class=\"toast-stack\" aria-live=\"polite\" aria-atomic=\"false\">\n  @for (toast of toastService.toasts(); track toast.id) {\n    <div class=\"toast\" [class]=\"'toast-' + toast.variant\" role=\"status\">\n      <span class=\"toast-icon\" aria-hidden=\"true\">\n        @switch (toast.variant) {\n          @case ('success') {\n            <svg width=\"16\" height=\"16\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\"\n                 stroke-width=\"2.2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n              <polyline points=\"20 6 9 17 4 12\" />\n            </svg>\n          }\n          @case ('error') {\n            <svg width=\"16\" height=\"16\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\"\n                 stroke-width=\"2.2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n              <circle cx=\"12\" cy=\"12\" r=\"10\" />\n              <line x1=\"12\" y1=\"8\" x2=\"12\" y2=\"13\" />\n              <line x1=\"12\" y1=\"16\" x2=\"12.01\" y2=\"16\" />\n            </svg>\n          }\n          @default {\n            <svg width=\"16\" height=\"16\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\"\n                 stroke-width=\"2.2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n              <circle cx=\"12\" cy=\"12\" r=\"10\" />\n              <line x1=\"12\" y1=\"8\" x2=\"12\" y2=\"12\" />\n              <line x1=\"12\" y1=\"16\" x2=\"12.01\" y2=\"16\" />\n            </svg>\n          }\n        }\n      </span>\n      <span class=\"toast-text\">{{ toast.text }}</span>\n      <button\n        type=\"button\"\n        class=\"toast-dismiss\"\n        (click)=\"toastService.dismiss(toast.id)\"\n        aria-label=\"Dismiss notification\"\n      >\n        <svg width=\"14\" height=\"14\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\"\n             stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\">\n          <line x1=\"18\" y1=\"6\" x2=\"6\" y2=\"18\" />\n          <line x1=\"6\" y1=\"6\" x2=\"18\" y2=\"18\" />\n        </svg>\n      </button>\n    </div>\n  }\n</div>\n", styles: [":host{position:fixed;bottom:24px;right:24px;z-index:1100;pointer-events:none}.toast-stack{display:flex;flex-direction:column;gap:10px;max-width:380px}.toast{pointer-events:auto;display:flex;align-items:flex-start;gap:10px;padding:12px 14px;background:var(--eds-color-surface);border:1px solid var(--eds-color-border);border-radius:var(--eds-radius-md);box-shadow:0 6px 24px #141e321f;font-size:13px;color:var(--eds-color-text);animation:slide-in .16s ease}.toast-icon{display:inline-flex;align-items:center;justify-content:center;width:22px;height:22px;border-radius:50%;flex-shrink:0}.toast-info .toast-icon{background:var(--eds-color-primary-soft);color:var(--eds-color-primary)}.toast-success .toast-icon{background:var(--eds-color-success-soft);color:var(--eds-color-success)}.toast-error .toast-icon{background:var(--eds-color-danger-soft);color:var(--eds-color-danger)}.toast-text{flex:1;line-height:1.45}.toast-dismiss{flex-shrink:0;display:inline-flex;align-items:center;justify-content:center;width:24px;height:24px;border:none;background:transparent;color:var(--eds-color-text-soft);border-radius:4px;transition:background .12s ease,color .12s ease}.toast-dismiss:hover{background:var(--eds-color-surface-alt);color:var(--eds-color-text)}@keyframes slide-in{0%{opacity:0;transform:translateY(8px)}to{opacity:1;transform:translateY(0)}}\n"], changeDetection: i0.ChangeDetectionStrategy.OnPush }); }
-}
-i0.ɵɵngDeclareClassMetadata({ minVersion: "12.0.0", version: "19.2.17", ngImport: i0, type: ToastContainerComponent, decorators: [{
-            type: Component,
-            args: [{ selector: 'app-toast-container', standalone: true, changeDetection: ChangeDetectionStrategy.OnPush, template: "<div class=\"toast-stack\" aria-live=\"polite\" aria-atomic=\"false\">\n  @for (toast of toastService.toasts(); track toast.id) {\n    <div class=\"toast\" [class]=\"'toast-' + toast.variant\" role=\"status\">\n      <span class=\"toast-icon\" aria-hidden=\"true\">\n        @switch (toast.variant) {\n          @case ('success') {\n            <svg width=\"16\" height=\"16\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\"\n                 stroke-width=\"2.2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n              <polyline points=\"20 6 9 17 4 12\" />\n            </svg>\n          }\n          @case ('error') {\n            <svg width=\"16\" height=\"16\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\"\n                 stroke-width=\"2.2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n              <circle cx=\"12\" cy=\"12\" r=\"10\" />\n              <line x1=\"12\" y1=\"8\" x2=\"12\" y2=\"13\" />\n              <line x1=\"12\" y1=\"16\" x2=\"12.01\" y2=\"16\" />\n            </svg>\n          }\n          @default {\n            <svg width=\"16\" height=\"16\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\"\n                 stroke-width=\"2.2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n              <circle cx=\"12\" cy=\"12\" r=\"10\" />\n              <line x1=\"12\" y1=\"8\" x2=\"12\" y2=\"12\" />\n              <line x1=\"12\" y1=\"16\" x2=\"12.01\" y2=\"16\" />\n            </svg>\n          }\n        }\n      </span>\n      <span class=\"toast-text\">{{ toast.text }}</span>\n      <button\n        type=\"button\"\n        class=\"toast-dismiss\"\n        (click)=\"toastService.dismiss(toast.id)\"\n        aria-label=\"Dismiss notification\"\n      >\n        <svg width=\"14\" height=\"14\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\"\n             stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\">\n          <line x1=\"18\" y1=\"6\" x2=\"6\" y2=\"18\" />\n          <line x1=\"6\" y1=\"6\" x2=\"18\" y2=\"18\" />\n        </svg>\n      </button>\n    </div>\n  }\n</div>\n", styles: [":host{position:fixed;bottom:24px;right:24px;z-index:1100;pointer-events:none}.toast-stack{display:flex;flex-direction:column;gap:10px;max-width:380px}.toast{pointer-events:auto;display:flex;align-items:flex-start;gap:10px;padding:12px 14px;background:var(--eds-color-surface);border:1px solid var(--eds-color-border);border-radius:var(--eds-radius-md);box-shadow:0 6px 24px #141e321f;font-size:13px;color:var(--eds-color-text);animation:slide-in .16s ease}.toast-icon{display:inline-flex;align-items:center;justify-content:center;width:22px;height:22px;border-radius:50%;flex-shrink:0}.toast-info .toast-icon{background:var(--eds-color-primary-soft);color:var(--eds-color-primary)}.toast-success .toast-icon{background:var(--eds-color-success-soft);color:var(--eds-color-success)}.toast-error .toast-icon{background:var(--eds-color-danger-soft);color:var(--eds-color-danger)}.toast-text{flex:1;line-height:1.45}.toast-dismiss{flex-shrink:0;display:inline-flex;align-items:center;justify-content:center;width:24px;height:24px;border:none;background:transparent;color:var(--eds-color-text-soft);border-radius:4px;transition:background .12s ease,color .12s ease}.toast-dismiss:hover{background:var(--eds-color-surface-alt);color:var(--eds-color-text)}@keyframes slide-in{0%{opacity:0;transform:translateY(8px)}to{opacity:1;transform:translateY(0)}}\n"] }]
-        }] });
+import * as i0 from '@angular/core';
+import { signal, Injectable, inject } from '@angular/core';
+import { of, delay, throwError, map, catchError, forkJoin, switchMap } from 'rxjs';
+import { V as VOICE_RECEPTIONIST_CONFIG } from './edvak99-voice-receptionist-widget-edvak99-voice-receptionist-widget-BsBQIS_f.mjs';
 
 /** Build URL helpers from a config (or raw base URL). Safe outside injection context. */
 function createVoiceReceptionistPaths(configOrBase) {
@@ -87,6 +34,356 @@ function extractApiRows(body) {
     return [];
 }
 
+function mapOutboundPatientHit(raw) {
+    if (!raw || typeof raw !== 'object')
+        return null;
+    const r = raw;
+    const patientId = String(r['patientId'] ?? r['patient_id'] ?? r['id'] ?? '').trim();
+    if (!patientId)
+        return null;
+    const firstName = String(r['firstName'] ?? r['first_name'] ?? '').trim();
+    const lastName = String(r['lastName'] ?? r['last_name'] ?? '').trim();
+    const full = String(r['fullName'] ?? r['full_name'] ?? r['name'] ?? '').trim() ||
+        [firstName, lastName].filter(Boolean).join(' ');
+    const phone = String(r['mobilePhone'] ?? r['phone'] ?? r['mobile_phone'] ?? '').trim() || null;
+    const dobRaw = String(r['dateOfBirth'] ?? r['dob'] ?? '').trim();
+    return {
+        patientId,
+        firstName,
+        lastName,
+        fullName: full || 'Unknown patient',
+        phone,
+        dob: dobRaw ? dobRaw.slice(0, 10) : null,
+    };
+}
+function mapOutboundAppointmentHit(raw) {
+    if (!raw || typeof raw !== 'object')
+        return null;
+    const r = raw;
+    const appointmentId = String(r['appointmentId'] ?? r['appointment_id'] ?? r['id'] ?? '').trim();
+    if (!appointmentId)
+        return null;
+    const providerObj = r['provider'] && typeof r['provider'] === 'object'
+        ? r['provider']
+        : null;
+    const locationObj = r['location'] && typeof r['location'] === 'object'
+        ? r['location']
+        : null;
+    const visitObj = r['visitType'] && typeof r['visitType'] === 'object'
+        ? r['visitType']
+        : null;
+    const providerName = String(r['providerName'] ??
+        r['provider_name'] ??
+        providerObj?.['fullName'] ??
+        [providerObj?.['firstName'], providerObj?.['lastName']].filter(Boolean).join(' ') ??
+        '').trim() || null;
+    const locationName = String(r['locationName'] ?? r['location_name'] ?? locationObj?.['locationName'] ?? '').trim() || null;
+    const visitTypeRaw = r['visitType'];
+    const visitType = (typeof visitTypeRaw === 'string' ? visitTypeRaw.trim() : '') ||
+        String(r['visitTypeName'] ??
+            r['visit_type'] ??
+            visitObj?.['visitTypeName'] ??
+            visitObj?.['name'] ??
+            '').trim() ||
+        null;
+    return {
+        appointmentId,
+        startTime: String(r['startTime'] ?? r['start_time'] ?? '').trim() || null,
+        endTime: String(r['endTime'] ?? r['end_time'] ?? '').trim() || null,
+        providerName,
+        locationName,
+        status: String(r['appointmentStatus'] ?? r['status'] ?? r['visitStatus'] ?? '').trim() || null,
+        visitType,
+    };
+}
+/** Best-effort E.164 for US/local numbers used in dialer. */
+function toE164Phone(raw) {
+    const digits = String(raw ?? '').replace(/\D/g, '');
+    if (!digits)
+        return '';
+    if (String(raw ?? '').trim().startsWith('+') && /^\+[1-9]\d{6,14}$/.test(String(raw).trim())) {
+        return String(raw).trim();
+    }
+    if (digits.length === 10)
+        return `+1${digits}`;
+    if (digits.length === 11 && digits.startsWith('1'))
+        return `+${digits}`;
+    if (digits.length >= 8)
+        return `+${digits}`;
+    return String(raw ?? '').trim();
+}
+
+function mapStaffMediaJoinResult(raw) {
+    if (!raw || typeof raw !== 'object')
+        return null;
+    const r = raw;
+    const data = r['data'] && typeof r['data'] === 'object'
+        ? r['data']
+        : r;
+    const livekitUrl = String(data['livekitUrl'] ?? data['livekit_url'] ?? data['url'] ?? '').trim();
+    const clientToken = String(data['clientToken'] ?? data['client_token'] ?? data['token'] ?? '').trim();
+    const modeRaw = String(data['mode'] ?? 'takeover').toLowerCase();
+    const mode = modeRaw === 'listen' ? 'listen' : 'takeover';
+    if (!livekitUrl || !clientToken)
+        return null;
+    return {
+        ok: data['ok'] !== false,
+        callId: String(data['callId'] ?? data['call_id'] ?? ''),
+        mode,
+        provider: String(data['provider'] ?? 'livekit'),
+        livekitUrl,
+        clientToken,
+        tokenExpiresAt: strOrNull$1(data['tokenExpiresAt'] ?? data['token_expires_at']),
+        conversationId: strOrNull$1(data['conversationId'] ?? data['conversation_id']),
+        memberId: strOrNull$1(data['memberId'] ?? data['member_id']),
+        roomName: strOrNull$1(data['roomName'] ?? data['room_name']),
+        iceServers: Array.isArray(data['iceServers']) ? data['iceServers'] : undefined,
+        controlMode: strOrNull$1(data['controlMode'] ?? data['control_mode']),
+        aiPaused: typeof data['aiPaused'] === 'boolean'
+            ? data['aiPaused']
+            : typeof data['ai_paused'] === 'boolean'
+                ? data['ai_paused']
+                : mode === 'takeover',
+        aiHandedOff: typeof data['aiHandedOff'] === 'boolean'
+            ? data['aiHandedOff']
+            : mode === 'takeover',
+        assigned: strOrNull$1(data['assigned']),
+    };
+}
+function strOrNull$1(value) {
+    const s = String(value ?? '').trim();
+    return s || null;
+}
+
+function mapAgentActivity(raw, index = 0) {
+    if (!raw || typeof raw !== 'object') {
+        return {
+            id: `activity-${index}`,
+            type: 'unknown',
+            occurredAt: new Date().toISOString(),
+            title: 'Activity',
+            detail: '',
+        };
+    }
+    const r = raw;
+    const nestedPatient = asRecord(r['patient']);
+    const nestedProvider = asRecord(r['provider'] ?? r['practitioner'] ?? r['doctor']);
+    const type = String(r['type'] ?? r['activityType'] ?? 'unknown');
+    const patientName = strOrNull(r['patientName'] ?? r['patient_name']) ?? strOrNull(nestedPatient?.['name']);
+    const providerName = strOrNull(r['providerName'] ??
+        r['provider_name'] ??
+        r['practitionerName'] ??
+        r['practitioner_name'] ??
+        r['doctorName'] ??
+        r['doctor_name']) ?? strOrNull(nestedProvider?.['name']);
+    const detail = String(r['detail'] ?? r['description'] ?? '').trim();
+    const parsed = parseActivityDetail(detail);
+    const insurance = resolveInsurance(r, nestedPatient);
+    const visitType = strOrNull(r['visitType'] ?? r['visit_type'] ?? r['category'] ?? r['reason']) ??
+        parsed.visitType;
+    const startAt = strOrNull(r['startAt'] ?? r['start_at'] ?? r['appointmentStart'] ?? r['appointment_start']) ??
+        parsed.startAt;
+    const endAt = strOrNull(r['endAt'] ?? r['end_at'] ?? r['appointmentEnd'] ?? r['appointment_end']);
+    const practiceName = strOrNull(r['practiceName'] ?? r['practice_name'] ?? r['location'] ?? r['clinic']) ??
+        parsed.practiceName;
+    return {
+        id: String(r['id'] ?? r['activityId'] ?? `activity-${index}`),
+        type,
+        occurredAt: String(r['occurredAt'] ?? r['occurred_at'] ?? r['createdAt'] ?? ''),
+        title: String(r['title'] ?? r['summary'] ?? '').trim() || activityTypeLabel(type),
+        detail,
+        patientId: strOrNull(r['patientId'] ?? r['patient_id'] ?? nestedPatient?.['id']),
+        patientName,
+        appointmentId: strOrNull(r['appointmentId'] ?? r['appointment_id']),
+        taskId: strOrNull(r['taskId'] ?? r['task_id']),
+        callId: strOrNull(r['callId'] ?? r['call_id']),
+        startAt,
+        endAt,
+        durationMinutes: numOrNull(r['durationMinutes'] ?? r['duration_minutes'] ?? r['duration']),
+        visitType,
+        practiceName,
+        patientDob: strOrNull(r['patientDob'] ?? r['patient_dob'] ?? r['dob'] ?? nestedPatient?.['dob']),
+        patientAge: numOrNull(r['patientAge'] ?? r['patient_age'] ?? r['age'] ?? nestedPatient?.['age']),
+        patientGender: normalizeGender(r['patientGender'] ?? r['patient_gender'] ?? r['gender'] ?? nestedPatient?.['gender']),
+        patientInitials: strOrNull(r['patientInitials'] ??
+            r['patient_initials'] ??
+            r['initials'] ??
+            nestedPatient?.['initials']) ?? initialsFromName(patientName),
+        patientMrn: strOrNull(r['patientMrn'] ??
+            r['patient_mrn'] ??
+            r['mrn'] ??
+            r['MRN'] ??
+            nestedPatient?.['mrn'] ??
+            nestedPatient?.['MRN']),
+        hasInsurance: insurance.hasInsurance,
+        insuranceName: insurance.name,
+        providerId: strOrNull(r['providerId'] ?? r['provider_id'] ?? nestedProvider?.['id']),
+        providerName,
+        providerInitials: strOrNull(r['providerInitials'] ??
+            r['provider_initials'] ??
+            nestedProvider?.['initials']) ?? initialsFromName(providerName),
+        providerSpecialty: strOrNull(r['providerSpecialty'] ??
+            r['provider_specialty'] ??
+            r['specialty'] ??
+            nestedProvider?.['specialty'] ??
+            nestedProvider?.['speciality']),
+        priority: normalizePriority(r['priority'] ?? r['taskPriority'] ?? r['task_priority']),
+    };
+}
+const INSURED_WORDS = ['active', 'verified', 'covered', 'insured', 'yes', 'true', 'eligible'];
+const UNINSURED_WORDS = [
+    'none',
+    'no',
+    'false',
+    'uninsured',
+    'self_pay',
+    'self-pay',
+    'selfpay',
+    'inactive',
+    'expired',
+    'missing',
+];
+/**
+ * Coverage can arrive as a boolean, a status string, a payer name or a nested object.
+ * Unknown stays null so the UI can distinguish "no coverage" from "never told us".
+ */
+function resolveInsurance(r, patient) {
+    const nested = asRecord(r['insurance'] ?? patient?.['insurance']);
+    const name = strOrNull(r['insuranceName'] ??
+        r['insurance_name'] ??
+        r['payerName'] ??
+        r['payer_name'] ??
+        r['payer'] ??
+        patient?.['insuranceName'] ??
+        patient?.['insurance_name'] ??
+        nested?.['name'] ??
+        nested?.['payer'] ??
+        nested?.['planName']) ?? (typeof r['insurance'] === 'string' ? strOrNull(r['insurance']) : null);
+    const flag = firstBoolean([
+        r['hasInsurance'],
+        r['has_insurance'],
+        r['insured'],
+        r['isInsured'],
+        patient?.['hasInsurance'],
+        patient?.['has_insurance'],
+        patient?.['insured'],
+        nested?.['active'],
+        nested?.['isActive'],
+    ]);
+    if (flag !== null)
+        return { hasInsurance: flag, name };
+    const status = String(r['insuranceStatus'] ??
+        r['insurance_status'] ??
+        patient?.['insuranceStatus'] ??
+        patient?.['insurance_status'] ??
+        nested?.['status'] ??
+        (typeof r['insurance'] === 'string' ? r['insurance'] : '') ??
+        '')
+        .trim()
+        .toLowerCase();
+    if (status) {
+        if (INSURED_WORDS.includes(status))
+            return { hasInsurance: true, name };
+        if (UNINSURED_WORDS.includes(status))
+            return { hasInsurance: false, name };
+    }
+    // A payer name on its own implies coverage.
+    return { hasInsurance: name ? true : null, name };
+}
+function firstBoolean(values) {
+    for (const value of values) {
+        if (typeof value === 'boolean')
+            return value;
+    }
+    return null;
+}
+/** Pull visit type / slot / practice out of a messy free-text detail blob. */
+function parseActivityDetail(detail) {
+    if (!detail)
+        return { visitType: null, startAt: null, practiceName: null };
+    const visitMatch = /\(([^)]+)\)\s*$/.exec(detail);
+    const visitType = visitMatch?.[1]?.trim() || null;
+    const dateMatch = /\bfor\s+(\d{4}-\d{2}-\d{2})(?:\s+(\d{1,2}:\d{2}(?::\d{2})?))?/i.exec(detail) ??
+        /\b(\d{4}-\d{2}-\d{2})[ T](\d{1,2}:\d{2}(?::\d{2})?)/.exec(detail);
+    let startAt = null;
+    if (dateMatch) {
+        const date = dateMatch[1];
+        const time = dateMatch[2] ? dateMatch[2].padStart(5, '0') : '00:00';
+        startAt = `${date}T${time.length === 5 ? `${time}:00` : time}`;
+    }
+    const practiceMatch = /\bAT\s+([A-Z0-9][A-Z0-9 ,.'&-]{2,}?)(?:\s*\(|$)/.exec(detail);
+    const practiceName = practiceMatch?.[1]?.trim().replace(/,\s*$/, '') || null;
+    return { visitType, startAt, practiceName };
+}
+function activityTypeLabel(type) {
+    switch (type) {
+        case 'patient_created':
+            return 'Patient created';
+        case 'appointment_booked':
+            return 'Appointment booked';
+        case 'task_created':
+            return 'Task created';
+        default:
+            return type.replace(/_/g, ' ') || 'Activity';
+    }
+}
+function initialsFromName(name) {
+    if (!name?.trim())
+        return null;
+    const cleaned = name.replace(/^dr\.?\s+/i, '').trim();
+    const parts = cleaned.split(/\s+/).filter(Boolean);
+    if (!parts.length)
+        return null;
+    if (parts.length === 1)
+        return parts[0].slice(0, 2).toUpperCase();
+    return `${parts[0][0] ?? ''}${parts[parts.length - 1][0] ?? ''}`.toUpperCase();
+}
+function normalizeGender(value) {
+    const s = String(value ?? '').trim();
+    if (!s)
+        return null;
+    const key = s.toLowerCase();
+    if (key === 'm' || key === 'male')
+        return 'M';
+    if (key === 'f' || key === 'female')
+        return 'F';
+    if (key === 'o' || key === 'other' || key === 'non-binary' || key === 'nonbinary')
+        return 'O';
+    return s.length <= 3 ? s.toUpperCase() : s;
+}
+function normalizePriority(value) {
+    const key = String(value ?? '')
+        .trim()
+        .toLowerCase()
+        .replace(/[\s-]+/g, '_');
+    if (!key)
+        return null;
+    if (key === 'urgent' || key === 'critical')
+        return 'urgent';
+    if (key === 'high')
+        return 'high';
+    if (key === 'medium' || key === 'med' || key === 'normal')
+        return 'medium';
+    if (key === 'low')
+        return 'low';
+    return null;
+}
+function asRecord(value) {
+    return value && typeof value === 'object' && !Array.isArray(value)
+        ? value
+        : null;
+}
+function strOrNull(value) {
+    const s = String(value ?? '').trim();
+    return s || null;
+}
+function numOrNull(value) {
+    if (value == null || value === '')
+        return null;
+    const n = Number(value);
+    return Number.isFinite(n) ? n : null;
+}
+
 const DEFAULT_PAGE_SIZE = 50;
 /** Parse `{ items, total, page, limit }` or a bare array (legacy). */
 function asPaginatedResult(body, fallbackPage = 1, fallbackLimit = DEFAULT_PAGE_SIZE) {
@@ -113,7 +410,7 @@ function totalPages(total, pageSize) {
     return Math.max(1, Math.ceil(total / pageSize));
 }
 
-const WELCOME_MESSAGE_MAX = 500;
+const WELCOME_MESSAGE_MAX = 1000;
 function buildAutoWelcomeTemplate(practiceName, agentName) {
     const practice = practiceName.trim() || 'our office';
     const agent = agentName.trim() || 'your AI receptionist';
@@ -133,6 +430,112 @@ function computeEffectiveWelcomeMessage(settings) {
     return buildAutoWelcomeTemplate(String(general['practiceName'] ?? ''), String(general['agentName'] ?? ''));
 }
 
+/** Call history table helpers — resolution badges + result chips. */
+function historyResolution(input) {
+    if (input.risk === 'urgent' || input.risk === 'review')
+        return 'needs_attention';
+    const o = String(input.outcome ?? '').toLowerCase();
+    if (o.includes('fail') ||
+        o.includes('escalat') ||
+        o.includes('abandon') ||
+        o.includes('attention') ||
+        o.includes('voicemail') ||
+        o === 'transferred') {
+        return 'needs_attention';
+    }
+    return 'resolved';
+}
+function historyResolutionLabel(resolution) {
+    return resolution === 'resolved' ? 'RESOLVED' : 'NEEDS ATTENTION';
+}
+function resultChipIcon(label) {
+    const key = label.toLowerCase();
+    if (key.includes('appointment') || key.includes('book'))
+        return 'calendar_month';
+    if (key.includes('task'))
+        return 'check_circle';
+    if (key.includes('register') || key.includes('patient'))
+        return 'person_add';
+    if (key.includes('info'))
+        return 'info';
+    if (key.includes('transfer'))
+        return 'phone_forwarded';
+    if (key.includes('refill'))
+        return 'medication';
+    return 'label';
+}
+function callerMetaLine(input) {
+    if (isUnknownCaller(input.name, input.matched)) {
+        return String(input.phone ?? '').trim() || '—';
+    }
+    const age = input.age ?? ageFromDob(input.dob);
+    if (!input.dob && age == null && !input.gender) {
+        return String(input.phone ?? '').trim() || '—';
+    }
+    const parts = [];
+    if (input.dob) {
+        parts.push(`DOB: ${formatDobDisplay(input.dob)}`);
+    }
+    const ageGender = [];
+    if (age != null)
+        ageGender.push(`${age}Y`);
+    if (input.gender)
+        ageGender.push(String(input.gender).charAt(0).toUpperCase());
+    if (ageGender.length) {
+        parts.push(parts.length ? `• ${ageGender.join(' | ')}` : ageGender.join(' | '));
+    }
+    return parts.join(' ') || String(input.phone ?? '').trim() || '—';
+}
+function formatDobDisplay(dob) {
+    const m = /^(\d{4})-(\d{2})-(\d{2})/.exec(dob.trim());
+    if (m)
+        return `${m[2]}-${m[3]}-${m[1]}`;
+    return dob;
+}
+/** Age in whole years from YYYY-MM-DD (or partial ISO). */
+function ageFromDob(dob, at = new Date()) {
+    const m = /^(\d{4})-(\d{2})-(\d{2})/.exec(String(dob ?? '').trim());
+    if (!m)
+        return null;
+    const y = Number(m[1]);
+    const mo = Number(m[2]);
+    const d = Number(m[3]);
+    if (!y || !mo || !d)
+        return null;
+    let age = at.getFullYear() - y;
+    const hadBirthday = at.getMonth() + 1 > mo || (at.getMonth() + 1 === mo && at.getDate() >= d);
+    if (!hadBirthday)
+        age -= 1;
+    return age >= 0 && age < 130 ? age : null;
+}
+function isUnknownCaller(name, matched) {
+    if (matched === false)
+        return true;
+    const n = String(name ?? '').trim();
+    return !n || /^unknown/i.test(n) || n === '?';
+}
+/** Derive result chips from explicit actions, else from outcome text. */
+function historyResultChips(results, outcome) {
+    if (results?.length)
+        return results;
+    const o = outcome.trim();
+    if (!o)
+        return [];
+    const lower = o.toLowerCase();
+    if (lower.includes('appointment') || lower.includes('book'))
+        return ['Appointment Booked'];
+    if (lower.includes('task'))
+        return ['Task Created'];
+    if (lower.includes('register'))
+        return ['Patient Registered'];
+    if (lower.includes('info') || lower.includes('hours') || lower.includes('direction')) {
+        return ['Information Provided'];
+    }
+    if (lower === 'completed')
+        return ['Information Provided'];
+    return [o];
+}
+
 /** V3 agent tool labels — mirrors GET /api/agent-tools/catalog */
 const AGENT_TOOL_LABELS = {
     find_doctors: 'Found Doctors',
@@ -239,6 +642,22 @@ function mapCallStatus(raw) {
     ];
     return allowed.includes(s) ? s : 'ai';
 }
+function mapControlMode(raw, status, aiPaused) {
+    const mode = String(raw ?? '').toLowerCase().replace(/_/g, '-');
+    if (mode === 'ai' || mode === 'takeover' || mode === 'listen' || mode === 'paused') {
+        return mode;
+    }
+    if (aiPaused === true)
+        return 'paused';
+    const st = String(status ?? '').toLowerCase().replace(/_/g, '-');
+    if (st === 'takeover')
+        return 'takeover';
+    if (st === 'paused' || st === 'pause')
+        return 'paused';
+    if (st === 'listen' || st === 'listening')
+        return 'listen';
+    return 'ai';
+}
 function mapSentiment(raw) {
     const s = String(raw ?? 'neutral').toLowerCase();
     if (s === 'calm' || s === 'neutral' || s === 'frustrated' || s === 'urgent')
@@ -283,10 +702,19 @@ function mapRecordingMeta(dto) {
     };
 }
 function mapLiveCallDto(dto) {
+    const dobRaw = String(dto.dob ?? dto.dateOfBirth ?? '').trim();
+    const dob = dobRaw ? dobRaw.slice(0, 10) : undefined;
+    const ageNum = typeof dto.age === 'number'
+        ? dto.age
+        : dto.age != null && String(dto.age).trim()
+            ? Number(dto.age)
+            : null;
+    const age = ageNum != null && Number.isFinite(ageNum) ? ageNum : ageFromDob(dob);
+    const gender = String(dto.gender ?? dto.sex ?? '').trim() || null;
     return {
         id: dto.id,
         name: dto.name,
-        initials: dto.initials,
+        initials: dto.initials || (dto.matched ? '' : '?'),
         avatar: dto.avatar,
         phone: dto.phone,
         verification: mapVerification(dto.verification),
@@ -297,22 +725,48 @@ function mapLiveCallDto(dto) {
         sentiment: mapSentiment(dto.sentiment),
         confidence: normalizeConfidence(dto.confidence),
         goal: dto.goal,
-        dob: dto.dob ?? undefined,
+        dob,
+        age,
+        gender,
         location: dto.location ?? '',
         provider: dto.provider,
         language: dto.language,
         matched: dto.matched,
         assigned: dto.assigned,
+        controlMode: mapControlMode(dto.controlMode, dto.status, dto.aiPaused),
         tools: (dto.tools ?? []).map(mapToolEvent),
         transcript: (dto.transcript ?? []).map(mapTranscriptLine),
+        aiPaused: dto.aiPaused === true || String(dto.controlMode ?? '').toLowerCase() === 'paused',
+        aiHandedOff: dto.aiHandedOff === true,
     };
 }
 function mapHistoryCallDto(dto) {
     const parsedStarted = Date.parse(dto.startedAt ?? dto.when);
+    const dobRaw = String(dto.dob ?? dto.dateOfBirth ?? '').trim();
+    const ageNum = typeof dto.age === 'number'
+        ? dto.age
+        : dto.age != null && String(dto.age).trim()
+            ? Number(dto.age)
+            : null;
+    const gender = String(dto.gender ?? dto.sex ?? '').trim() || null;
+    const handledRaw = String(dto.handledBy ?? dto.handler ?? '').trim().toLowerCase();
+    let handledBy;
+    if (handledRaw === 'staff' || handledRaw === 'human' || handledRaw === 'user') {
+        handledBy = 'staff';
+    }
+    else if (handledRaw === 'ai' || handledRaw === 'agent' || handledRaw === 'ava') {
+        handledBy = 'ai';
+    }
+    else if (String(dto.outcome ?? '').toLowerCase().includes('transfer')) {
+        handledBy = 'staff';
+    }
+    else {
+        handledBy = 'ai';
+    }
     return {
         id: dto.id,
         name: dto.name,
-        initials: dto.initials,
+        initials: dto.initials || '?',
         phone: dto.phone,
         direction: dto.dir,
         outcome: dto.outcome,
@@ -324,6 +778,14 @@ function mapHistoryCallDto(dto) {
         location: dto.location,
         verification: mapVerification(dto.verify),
         review: dto.review === 'reviewed' ? 'reviewed' : 'needs',
+        handledBy,
+        dob: dobRaw ? dobRaw.slice(0, 10) : null,
+        age: ageNum != null && Number.isFinite(ageNum) ? ageNum : null,
+        gender,
+        results: Array.isArray(dto.actions)
+            ? dto.actions.map((a) => String(a).trim()).filter(Boolean)
+            : [],
+        risk: dto.risk ?? null,
     };
 }
 function mapHistoryDetailDto(call, detail, recordingUrl) {
@@ -518,6 +980,8 @@ function mapVolumeSeries(raw) {
                 day: p.day,
                 label: p.label,
                 count: p.count,
+                inbound: p.inbound,
+                outbound: p.outbound,
             })),
         };
     }
@@ -595,22 +1059,77 @@ function mapSettingsResponse(body, safetyBody) {
         status: c.ok ? 'ok' : 'warn',
     }));
     const mapped = {
-        general: section('general'),
-        phone: section('phoneAvailability'),
+        general: normalizeGeneralSection(section('general')),
+        phone: normalizePhoneSection(section('phoneAvailability')),
         tasks: section('allowedTasks'),
         scheduling: section('schedulingRules'),
         refill: section('refillRules'),
         verify: section('patientVerification'),
         escalation: section('humanEscalation'),
         outbound: section('outboundCalling'),
+        knowledge: normalizeKnowledgeSection(section('knowledgeBase')),
         safety,
-        transcripts: section('transcriptsRecording'),
+        transcripts: normalizeTranscriptsSection(section('transcriptsRecording')),
         advanced: section('advanced'),
     };
     mapped.effectiveWelcomeMessage =
         raw.effectiveWelcomeMessage ?? computeEffectiveWelcomeMessage(mapped);
+    if (!mapped.knowledge) {
+        mapped.knowledge = { whatToSay: '', whatNotToSay: '' };
+    }
     return mapped;
 }
+function normalizeKnowledgeSection(raw) {
+    return {
+        ...raw,
+        whatToSay: String(raw['whatToSay'] ?? raw['what_to_say'] ?? ''),
+        whatNotToSay: String(raw['whatNotToSay'] ?? raw['what_not_to_say'] ?? ''),
+    };
+}
+function normalizeGeneralSection(raw) {
+    const language = String(raw['language'] ?? 'English');
+    const languagesRaw = raw['languages'] ?? raw['languageList'] ?? language;
+    const languages = Array.isArray(languagesRaw)
+        ? languagesRaw.map(String).join(',')
+        : String(languagesRaw || language);
+    return {
+        ...raw,
+        languages,
+        tone: String(raw['tone'] ?? 'professional'),
+    };
+}
+function normalizePhoneSection(raw) {
+    const locationIds = raw['locationIds'] ?? raw['location_ids'] ?? raw['locationsHandled'] ?? '';
+    const locations = Array.isArray(locationIds) ? locationIds.map(String).join(',') : String(locationIds ?? '');
+    const afterHoursBehavior = String(raw['afterHoursBehavior'] ??
+        raw['after_hours_behavior'] ??
+        (raw['afterHours'] === false ? 'voicemail' : 'ai_answers'));
+    return {
+        ...raw,
+        answerMode: String(raw['answerMode'] ?? raw['answer_mode'] ?? 'always_first'),
+        transferNumber: String(raw['transferNumber'] ?? raw['transfer_number'] ?? ''),
+        ringTimeout: Number(raw['ringTimeout'] ?? raw['ring_timeout'] ?? 20) || 20,
+        createFollowUpTask: Boolean(raw['createFollowUpTask'] ?? raw['create_follow_up_task'] ?? false),
+        locationIds: locations,
+        maxCallDurationMin: Number(raw['maxCallDurationMin'] ?? raw['max_call_duration_min'] ?? 5) || 5,
+        silenceTimeoutSec: Number(raw['silenceTimeoutSec'] ?? raw['silence_timeout_sec'] ?? 30) || 30,
+        afterHoursBehavior,
+    };
+}
+function normalizeTranscriptsSection(raw) {
+    const legacyRetain = Number(raw['retainDays'] ?? raw['retain_days'] ?? 30) || 30;
+    return {
+        ...raw,
+        recordingRetainDays: Number(raw['recordingRetainDays'] ?? raw['recording_retain_days'] ?? legacyRetain) ||
+            legacyRetain,
+        transcriptRetainDays: Number(raw['transcriptRetainDays'] ?? raw['transcript_retain_days'] ?? legacyRetain) ||
+            legacyRetain,
+        disclosureWarningEnabled: Boolean(raw['disclosureWarningEnabled'] ?? raw['disclosure_warning_enabled'] ?? true),
+        disclosureWarningText: String(raw['disclosureWarningText'] ??
+            raw['disclosure_warning_text'] ??
+            'This call may be handled by an automated assistant and could be recorded for quality and training. You can ask to speak with a staff member at any time.'),
+    };
+}
 function humanizeSettingsKey(key) {
     return key
         .replace(/([A-Z])/g, ' $1')
@@ -629,6 +1148,7 @@ function mapSettingsToRequest(settings) {
         patientVerification: settings.verify,
         humanEscalation: settings.escalation,
         outboundCalling: settings.outbound,
+        knowledgeBase: settings.knowledge,
         transcriptsRecording: settings.transcripts,
         advanced: settings.advanced,
     };
@@ -688,7 +1208,7 @@ function asAttentionList(body) {
     return [];
 }
 
-const now$1 = Date.now();
+const now$2 = Date.now();
 function item(partial) {
     return {
         callId: 'LC-4821',
@@ -699,7 +1219,7 @@ function item(partial) {
         durationMs: 340,
         toolName: null,
         errorMessage: null,
-        startedAt: new Date(now$1 - 120_000).toISOString(),
+        startedAt: new Date(now$2 - 120_000).toISOString(),
         requestPreview: '{"phone":"+15551234567"}',
         responsePreview: '{"items":[{"id":"p1"}]}',
         ...partial,
@@ -715,7 +1235,7 @@ const SEED_CALL_API_LOGS = {
             urlPath: '/vonage/answer',
             statusCode: 200,
             durationMs: 120,
-            startedAt: new Date(now$1 - 300_000).toISOString(),
+            startedAt: new Date(now$2 - 300_000).toISOString(),
             requestPreview: '{"callId":"..."}',
             responsePreview: '{"status":"connected"}',
         }),
@@ -728,7 +1248,7 @@ const SEED_CALL_API_LOGS = {
             urlPath: '/api/v1/patients',
             statusCode: 200,
             durationMs: 420,
-            startedAt: new Date(now$1 - 240_000).toISOString(),
+            startedAt: new Date(now$2 - 240_000).toISOString(),
         }),
         item({
             id: 'log-3',
@@ -738,7 +1258,7 @@ const SEED_CALL_API_LOGS = {
             urlPath: '/v1/chat/completions',
             statusCode: 200,
             durationMs: 890,
-            startedAt: new Date(now$1 - 180_000).toISOString(),
+            startedAt: new Date(now$2 - 180_000).toISOString(),
             requestPreview: '{"model":"gpt-4o-mini"}',
             responsePreview: '{"choices":[...]}',
         }),
@@ -751,7 +1271,7 @@ const SEED_CALL_API_LOGS = {
             urlPath: '/api/appointments',
             statusCode: 201,
             durationMs: 560,
-            startedAt: new Date(now$1 - 60_000).toISOString(),
+            startedAt: new Date(now$2 - 60_000).toISOString(),
         }),
     ],
     'HC-9001': [
@@ -765,7 +1285,7 @@ const SEED_CALL_API_LOGS = {
             success: false,
             durationMs: 2100,
             errorMessage: 'Internal Server Error',
-            startedAt: new Date(now$1 - 86_400_000).toISOString(),
+            startedAt: new Date(now$2 - 86_400_000).toISOString(),
         }),
     ],
 };
@@ -776,7 +1296,7 @@ const SEED_API_LOG_DETAILS = {
         requestBody: { patientId: 'p1', slotId: 'slot-9', reason: 'Annual checkup' },
         responseBody: { appointmentId: 'apt-42', status: 'confirmed' },
         metadata: { practiceId: 'prac-1', locationId: 'loc-1' },
-        completedAt: new Date(now$1 - 59_500).toISOString(),
+        completedAt: new Date(now$2 - 59_500).toISOString(),
     },
     'log-f1': {
         ...SEED_CALL_API_LOGS['HC-9001'][0],
@@ -784,7 +1304,7 @@ const SEED_API_LOG_DETAILS = {
         requestBody: { phone: '+15559876543' },
         responseBody: { error: 'Internal Server Error', message: 'Database timeout' },
         metadata: { retryCount: 1 },
-        completedAt: new Date(now$1 - 86_398_000).toISOString(),
+        completedAt: new Date(now$2 - 86_398_000).toISOString(),
     },
 };
 function allSeedLogs() {
@@ -808,7 +1328,7 @@ const SEED_API_LOG_STATS = {
             success: false,
             durationMs: 2100,
             errorMessage: 'Internal Server Error',
-            startedAt: new Date(now$1 - 3_600_000).toISOString(),
+            startedAt: new Date(now$2 - 3_600_000).toISOString(),
         }),
         item({
             id: 'log-fail-2',
@@ -819,7 +1339,7 @@ const SEED_API_LOG_STATS = {
             success: false,
             durationMs: 1500,
             errorMessage: 'Service unavailable',
-            startedAt: new Date(now$1 - 7_200_000).toISOString(),
+            startedAt: new Date(now$2 - 7_200_000).toISOString(),
         }),
         item({
             id: 'log-fail-3',
@@ -830,13 +1350,13 @@ const SEED_API_LOG_STATS = {
             success: false,
             durationMs: 980,
             errorMessage: 'Gateway timeout',
-            startedAt: new Date(now$1 - 10_800_000).toISOString(),
+            startedAt: new Date(now$2 - 10_800_000).toISOString(),
         }),
     ],
 };
 
-const now = Date.now();
-const min = (m) => now - m * 60_000;
+const now$1 = Date.now();
+const min = (m) => now$1 - m * 60_000;
 const baseTranscript = [
     { who: 'system', text: 'Call connected · inbound PSTN' },
     {
@@ -875,6 +1395,8 @@ const SEED_LIVE_CALLS = [
         confidence: 92,
         goal: 'Reschedule visit with Dr. Chen',
         dob: '1985-03-14',
+        age: 41,
+        gender: 'F',
         location: 'Riverside Main',
         provider: 'Dr. Elena Chen',
         language: 'English',
@@ -922,6 +1444,9 @@ const SEED_LIVE_CALLS = [
         sentiment: 'frustrated',
         confidence: 71,
         goal: 'Refill lisinopril 10mg',
+        dob: '1978-09-22',
+        age: 47,
+        gender: 'M',
         location: 'North Clinic',
         provider: 'Dr. Patel',
         language: 'English',
@@ -1018,59 +1543,81 @@ const SEED_ATTENTION = [
 const SEED_HISTORY = [
     {
         id: 'HC-9001',
-        name: 'Linda Nguyen',
-        initials: 'LN',
+        name: 'Sooraj Jagadeesh',
+        initials: 'SJ',
         phone: '+1 (512) 555-0211',
         direction: 'inbound',
         outcome: 'Appointment booked',
-        reason: 'New patient intake',
-        duration: 342,
-        started: min(45),
+        reason: 'Appointment Refill',
+        duration: 252,
+        durationLabel: '4:12',
+        started: Date.parse('2026-06-12T14:20:00'),
         location: 'Riverside Main',
         verification: 'verified',
         review: 'reviewed',
+        handledBy: 'ai',
+        dob: '2002-06-30',
+        age: 23,
+        gender: 'M',
+        results: ['Appointment Booked'],
     },
     {
         id: 'HC-9002',
-        name: 'Robert Kim',
-        initials: 'RK',
-        phone: '+1 (737) 555-0333',
+        name: 'Unknown Caller',
+        initials: '?',
+        phone: '+1 (555) 010-2299',
         direction: 'outbound',
-        outcome: 'Voicemail',
-        reason: 'Follow-up reminder',
-        duration: 28,
-        started: min(90),
+        outcome: 'Task created',
+        reason: 'Appointment',
+        duration: 165,
+        durationLabel: '2:45',
+        started: Date.parse('2026-06-12T11:05:00'),
         location: 'North Clinic',
-        verification: 'verified',
+        verification: 'unknown',
         review: 'needs',
+        handledBy: 'ai',
+        results: ['Task Created'],
+        risk: 'review',
     },
     {
         id: 'HC-9003',
-        name: 'Sarah Williams',
-        initials: 'SW',
+        name: 'Dinesh Kumar',
+        initials: 'DK',
         phone: '+1 (512) 555-0444',
         direction: 'inbound',
-        outcome: 'Transferred',
-        reason: 'Insurance prior auth',
-        duration: 198,
-        started: min(120),
+        outcome: 'Completed',
+        reason: 'Appointment',
+        duration: 372,
+        durationLabel: '6:12',
+        started: Date.parse('2026-06-11T16:45:00'),
         location: 'Riverside Main',
         verification: 'verified',
-        review: 'needs',
+        review: 'reviewed',
+        handledBy: 'staff',
+        dob: '1988-03-14',
+        age: 38,
+        gender: 'M',
+        results: ['Patient Registered', 'Appointment Booked'],
     },
     {
         id: 'HC-9004',
-        name: 'Carlos Mendez',
-        initials: 'CM',
+        name: 'Meera Banerjee',
+        initials: 'MB',
         phone: '+1 (512) 555-0555',
         direction: 'inbound',
-        outcome: 'Task created',
-        reason: 'Lab results question',
-        duration: 156,
-        started: min(180),
+        outcome: 'Completed',
+        reason: 'Information',
+        duration: 93,
+        durationLabel: '1:33',
+        started: Date.parse('2026-06-11T09:12:00'),
         location: 'South Clinic',
         verification: 'partial',
-        review: 'reviewed',
+        review: 'needs',
+        handledBy: 'ai',
+        dob: '1995-11-02',
+        age: 30,
+        gender: 'F',
+        results: ['Information Provided'],
     },
     {
         id: 'HC-9005',
@@ -1081,10 +1628,13 @@ const SEED_HISTORY = [
         outcome: 'Completed',
         reason: 'Hours & directions',
         duration: 89,
-        started: min(240),
+        durationLabel: '1:29',
+        started: Date.parse('2026-06-10T13:40:00'),
         location: 'North Clinic',
         verification: 'unknown',
         review: 'reviewed',
+        handledBy: 'ai',
+        results: ['Information Provided'],
     },
 ];
 const SEED_HISTORY_DETAILS = {
@@ -1218,57 +1768,95 @@ const SEED_AUDIT = [
 const SEED_ANALYTICS = {
     range: '30d',
     kpiCards: [
-        { label: 'Calls handled', value: '1,247', delta: '+12%', tone: 'pos', sub: 'last 30 days' },
-        { label: 'AI resolution rate', value: '62%', delta: '+4%', tone: 'pos', sub: 'without transfer' },
-        { label: 'Avg handle time', value: '3:06', delta: '−8s', tone: 'pos', sub: 'vs prior period' },
-        { label: 'Transfers', value: '14%', delta: '−2%', tone: 'neutral', sub: 'patient requested human' },
+        {
+            label: 'Estimated Impact This Month',
+            value: '96 hours',
+            delta: '',
+            tone: 'pos',
+            sub: 'of front-desk time handled by the AI ~2.4 full work weeks.',
+        },
+        {
+            label: 'AI Autonomous Resolution',
+            value: '89%',
+            delta: '+12%',
+            tone: 'pos',
+            sub: 'without staff intervention',
+        },
+        {
+            label: 'Appointments Booked',
+            value: '34',
+            delta: '-35%',
+            tone: 'warn',
+            sub: 'Created by AI',
+        },
+        {
+            label: 'Tasks Created',
+            value: '19',
+            delta: '-35%',
+            tone: 'warn',
+            sub: 'Created by AI',
+        },
+        {
+            label: 'Patients Registered',
+            value: '75',
+            delta: '-6%',
+            tone: 'warn',
+            sub: 'Created by AI',
+        },
+        {
+            label: 'Calls Handled',
+            value: '1,234',
+            delta: '+25%',
+            tone: 'pos',
+            sub: 'Inbound 104 · Outbound 24',
+        },
     ],
     volume: {
         timezone: 'America/Chicago',
-        startDate: '2025-05-22',
+        startDate: '2025-05-01',
         endDate: '2025-05-28',
         points: [
-            { date: '2025-05-22', day: 'Mon', label: 'Mon May 22', count: 42 },
-            { date: '2025-05-23', day: 'Tue', label: 'Tue May 23', count: 58 },
-            { date: '2025-05-24', day: 'Wed', label: 'Wed May 24', count: 51 },
-            { date: '2025-05-25', day: 'Thu', label: 'Thu May 25', count: 63 },
-            { date: '2025-05-26', day: 'Fri', label: 'Fri May 26', count: 47 },
-            { date: '2025-05-27', day: 'Sat', label: 'Sat May 27', count: 22 },
-            { date: '2025-05-28', day: 'Sun', label: 'Sun May 28', count: 18 },
+            { date: '2025-05-01', day: 'Week 1', label: 'Week 1', count: 210, inbound: 170, outbound: 40 },
+            { date: '2025-05-08', day: 'Week 2', label: 'Week 2', count: 255, inbound: 200, outbound: 55 },
+            { date: '2025-05-15', day: 'Week 3', label: 'Week 3', count: 180, inbound: 145, outbound: 35 },
+            { date: '2025-05-22', day: 'Week 4', label: 'Week 4', count: 290, inbound: 230, outbound: 60 },
         ],
     },
     outcomes: [
-        { label: 'Completed by AI', value: 62, color: '#3681F4' },
-        { label: 'Transferred', value: 18, color: '#8E51FF' },
-        { label: 'Voicemail', value: 8, color: '#71717A' },
-        { label: 'Abandoned', value: 12, color: '#F03740' },
+        { label: 'AI handled', value: 78, color: '#8E51FF' },
+        { label: 'Human Assisted', value: 18, color: '#3681F4' },
+        { label: 'Needs Attention', value: 4, color: '#F472B6' },
     ],
     reasons: [
-        { label: 'Scheduling', value: 38 },
-        { label: 'Refills', value: 22 },
-        { label: 'Billing', value: 15 },
-        { label: 'Directions', value: 10 },
-        { label: 'Other', value: 15 },
+        { label: 'Appointments', value: 68 },
+        { label: 'Medication/Refills', value: 24 },
+        { label: 'Message', value: 20 },
+        { label: 'Information', value: 23 },
+        { label: 'Registration', value: 5 },
+        { label: 'Tasks', value: 20 },
+        { label: 'Others', value: 9 },
     ],
     transfers: [
-        { label: 'Billing', value: 34 },
-        { label: 'Clinical', value: 28 },
-        { label: 'Insurance', value: 18 },
-        { label: 'Emergency', value: 5 },
+        { label: 'Out of Scope', value: 68 },
+        { label: 'Multiple Requests', value: 24 },
+        { label: 'Identity Unresolved', value: 20 },
+        { label: 'Others', value: 23 },
     ],
     peakHours: {
         timezone: 'America/Chicago',
         points: Array.from({ length: 24 }, (_, hour) => ({
             hour,
             label: hour === 0 ? '12 AM' : hour < 12 ? `${hour} AM` : hour === 12 ? '12 PM' : `${hour - 12} PM`,
-            count: hour >= 8 && hour <= 17 ? 20 + Math.round(Math.sin((hour - 8) / 4) * 15) : 3 + (hour % 5),
+            count: hour >= 8 && hour <= 20
+                ? Math.round(30 + Math.sin((hour - 8) / 2.2) * 45 + (hour === 11 || hour === 16 ? 25 : 0))
+                : 4 + (hour % 3),
         })),
     },
     kpis: {
-        totalCalls: 1247,
+        totalCalls: 1234,
         avgDuration: 186,
-        bookingRate: 34,
-        transferRate: 14,
+        bookingRate: 89,
+        transferRate: 4,
     },
 };
 const SEED_SETTINGS = {
@@ -1276,26 +1864,50 @@ const SEED_SETTINGS = {
         practiceName: 'Riverside Family Medicine',
         timezone: 'America/Chicago',
         language: 'English',
-        agentName: 'Edvak AI',
-        welcomeMessage: 'Thank you for calling Riverside Family Medicine. This call may be recorded. How can I help you today?',
+        languages: 'English,Spanish,Chinese,Hindi',
+        agentName: 'Robin',
+        tone: 'professional',
+        welcomeMessage: 'Thanks for calling {{practiceName}}! This is {{agentName}}, the practice’s virtual assistant. How can I help you today?',
         ttsVoiceId: '7EzWGsX10sAS4c9m9cPf',
     },
-    phone: { mainNumber: '+1 (512) 555-0100', afterHours: true, ringTimeout: 30 },
+    phone: {
+        answerMode: 'always_first',
+        mainNumber: '+1 (234) 092-0129',
+        transferNumber: '+1 (234) 092-0129',
+        ringTimeout: 20,
+        createFollowUpTask: true,
+        locationIds: 'loc-1,loc-2,loc-3',
+        maxCallDurationMin: 5,
+        silenceTimeoutSec: 30,
+        afterHoursBehavior: 'ai_answers',
+        afterHours: true,
+    },
     tasks: { autoCreate: true, defaultAssignee: 'Front desk' },
     scheduling: { leadTimeHours: 4, allowSameDay: true },
     refill: { autoApproveDays: 7, requireStaffReview: true },
     verify: { requireDob: true, requireName: true, maxAttempts: 3 },
     escalation: { sentimentThreshold: 'frustrated', urgentKeywords: 'emergency, chest pain' },
     outbound: { enabled: true, callerId: '+1 (512) 555-0100' },
+    knowledge: {
+        whatToSay: 'Arrive 15 minutes early for new-patient visits. Bring a photo ID and insurance card. We accept most major plans and self-pay; ask front desk for current cash-pay rates. For medical emergencies, hang up and dial 911.',
+        whatNotToSay: 'Do not give clinical advice, diagnose symptoms, or promise specific appointment times that are not available. Do not share other patients’ information. Do not quote prices that are not listed in practice guidance.',
+    },
     safety: [
         { id: 's1', label: 'HIPAA logging enabled', status: 'ok' },
         { id: 's2', label: 'Recording consent script', status: 'ok' },
         { id: 's3', label: 'Emergency routing tested', status: 'warn' },
         { id: 's4', label: 'PHI redaction in transcripts', status: 'ok' },
     ],
-    transcripts: { retainDays: 90, redactPhi: true },
+    transcripts: {
+        recordingRetainDays: 30,
+        transcriptRetainDays: 30,
+        disclosureWarningEnabled: true,
+        disclosureWarningText: 'This call may be handled by an automated assistant and could be recorded for quality and training. You can ask to speak with a staff member at any time.',
+        retainDays: 30,
+        redactPhi: true,
+    },
     advanced: { modelVersion: 'edvak-v2', debugMode: false },
-    effectiveWelcomeMessage: 'Thank you for calling Riverside Family Medicine. This call may be recorded. How can I help you today?',
+    effectiveWelcomeMessage: 'Thanks for calling Riverside Family Medicine! This is Robin, the practice’s virtual assistant. How can I help you today?',
 };
 const SEED_SETUP = {
     readiness: 92,
@@ -1423,6 +2035,210 @@ const SEED_OUTBOUND_PURPOSES = [
     },
 ];
 
+const hour = 60 * 60 * 1000;
+const now = Date.now();
+function todayAt(h, m = 0) {
+    const d = new Date();
+    d.setHours(h, m, 0, 0);
+    return d.toISOString();
+}
+const SEED_ACTIVITIES = [
+    {
+        id: 'act-appt-1',
+        type: 'appointment_booked',
+        occurredAt: new Date(now - 0.4 * hour).toISOString(),
+        title: 'Appointment booked',
+        detail: '',
+        patientId: 'pat-1001',
+        patientName: 'Sooraj Jagadeesh',
+        patientInitials: 'SJ',
+        patientDob: '2002-06-30',
+        patientAge: 23,
+        patientGender: 'M',
+        providerName: 'Dr. Anika Mehra',
+        providerInitials: 'AM',
+        providerSpecialty: 'Cardiologist',
+        appointmentId: 'appt-9001',
+        callId: 'LC-4801',
+        startAt: todayAt(8, 0),
+        endAt: todayAt(8, 15),
+        durationMinutes: 15,
+        visitType: 'Follow Up',
+        hasInsurance: true,
+        insuranceName: 'Aetna PPO',
+    },
+    {
+        id: 'act-appt-1b',
+        type: 'task_created',
+        occurredAt: new Date(now - 0.35 * hour).toISOString(),
+        title: 'Needs Scheduling Assistance',
+        detail: '',
+        patientId: 'pat-1001',
+        patientName: 'Sooraj Jagadeesh',
+        patientInitials: 'SJ',
+        patientDob: '2002-06-30',
+        patientAge: 23,
+        patientGender: 'M',
+        providerName: 'Front Desk',
+        providerInitials: 'FD',
+        providerSpecialty: 'Operations',
+        taskId: 'task-4801',
+        callId: 'LC-4801',
+        startAt: todayAt(8, 5),
+        visitType: 'Insurance verification',
+        durationMinutes: 10,
+        priority: 'medium',
+    },
+    {
+        id: 'act-appt-2',
+        type: 'appointment_booked',
+        occurredAt: new Date(now - 1.1 * hour).toISOString(),
+        title: 'Appointment booked',
+        detail: '',
+        patientId: 'pat-1005',
+        patientName: 'Lisa Sullivan',
+        patientInitials: 'LS',
+        patientDob: '1998-03-12',
+        patientAge: 28,
+        patientGender: 'F',
+        providerName: 'Dr. Marcus Webb',
+        providerInitials: 'MW',
+        providerSpecialty: 'Endocrinologist',
+        appointmentId: 'appt-9003',
+        callId: 'LC-4800',
+        startAt: todayAt(8, 15),
+        endAt: todayAt(8, 30),
+        durationMinutes: 15,
+        visitType: 'Lab Results Review',
+        hasInsurance: false,
+    },
+    {
+        id: 'act-appt-3',
+        type: 'appointment_booked',
+        occurredAt: new Date(now - 2.2 * hour).toISOString(),
+        title: 'Appointment booked',
+        detail: '',
+        patientId: 'pat-1006',
+        patientName: 'Aiden Rivera',
+        patientInitials: 'AR',
+        patientDob: '1995-11-04',
+        patientAge: 30,
+        patientGender: 'M',
+        providerName: 'Dr. Priya Nair',
+        providerInitials: 'PN',
+        providerSpecialty: 'General Practitioner',
+        appointmentId: 'appt-9004',
+        callId: 'LC-4799',
+        startAt: todayAt(8, 30),
+        endAt: todayAt(8, 45),
+        durationMinutes: 15,
+        visitType: 'Routine Checkup',
+    },
+    {
+        id: 'act-appt-4',
+        type: 'appointment_booked',
+        occurredAt: new Date(now - 8 * hour).toISOString(),
+        title: 'Appointment booked',
+        detail: '',
+        patientId: 'pat-1003',
+        patientName: 'Aisha Patel',
+        patientInitials: 'AP',
+        patientDob: '1988-01-19',
+        patientAge: 38,
+        patientGender: 'F',
+        providerName: 'Dr. Jordan Lee',
+        providerInitials: 'JL',
+        providerSpecialty: 'Internal Medicine',
+        appointmentId: 'appt-9002',
+        callId: 'LC-4790',
+        startAt: todayAt(14, 30),
+        endAt: todayAt(15, 0),
+        durationMinutes: 30,
+        visitType: 'Annual Wellness',
+        hasInsurance: true,
+        insuranceName: 'BlueCross Blue Shield',
+    },
+    {
+        id: 'act-1',
+        type: 'patient_created',
+        occurredAt: new Date(now - 0.5 * hour).toISOString(),
+        title: 'Patient registered',
+        detail: '',
+        patientId: 'pat-1008',
+        patientName: 'Maria Garcia',
+        patientInitials: 'MG',
+        patientDob: '1991-04-22',
+        patientAge: 35,
+        patientGender: 'F',
+        callId: 'LC-4801',
+        startAt: todayAt(9, 12),
+        visitType: 'New registration',
+        hasInsurance: true,
+        insuranceName: 'UnitedHealthcare',
+    },
+    {
+        id: 'act-5',
+        type: 'patient_created',
+        occurredAt: new Date(now - 26 * hour).toISOString(),
+        title: 'Patient registered',
+        detail: '',
+        patientId: 'pat-1004',
+        patientName: 'Sam Okonkwo',
+        patientInitials: 'SO',
+        patientDob: '1979-09-08',
+        patientAge: 46,
+        patientGender: 'M',
+        callId: 'LC-4782',
+        startAt: new Date(now - 26 * hour).toISOString(),
+        visitType: 'Outbound registration',
+        hasInsurance: false,
+    },
+    {
+        id: 'act-3',
+        type: 'task_created',
+        occurredAt: new Date(now - 3 * hour).toISOString(),
+        title: 'Needs Scheduling Assistance',
+        detail: '',
+        patientId: 'pat-1002',
+        patientName: 'James Chen',
+        patientInitials: 'JC',
+        patientDob: '1985-12-01',
+        patientAge: 40,
+        patientGender: 'M',
+        providerName: 'Front Desk',
+        providerInitials: 'FD',
+        providerSpecialty: 'Operations',
+        taskId: 'task-301',
+        callId: 'LC-4798',
+        startAt: new Date(now - 3 * hour).toISOString(),
+        visitType: 'Insurance verification',
+        durationMinutes: 15,
+        priority: 'medium',
+    },
+    {
+        id: 'act-6',
+        type: 'task_created',
+        occurredAt: new Date(now - 5 * hour).toISOString(),
+        title: 'Needs Scheduling Assistance',
+        detail: '',
+        patientId: 'pat-1007',
+        patientName: 'Elena Foster',
+        patientInitials: 'EF',
+        patientDob: '1993-07-15',
+        patientAge: 32,
+        patientGender: 'F',
+        providerName: 'Nurse Station',
+        providerInitials: 'NS',
+        providerSpecialty: 'Clinical support',
+        taskId: 'task-302',
+        callId: 'LC-4795',
+        startAt: new Date(now - 5 * hour).toISOString(),
+        visitType: 'Clinical callback',
+        durationMinutes: 10,
+        priority: 'medium',
+    },
+];
+
 const MOCK_DELAY_MS = 200;
 class AiReceptionistApiMockService {
     constructor() {
@@ -1560,17 +2376,58 @@ class AiReceptionistApiMockService {
         });
     }
     postTakeover(id) {
-        this.patchLive(id, (c) => ({ ...c, status: 'takeover', assigned: 'You' }));
+        return this.postMediaJoin(id, 'takeover').pipe(map(() => ({ data: { success: true } })));
+    }
+    postMediaJoin(id, mode) {
+        this.patchLive(id, (c) => ({
+            ...c,
+            status: mode === 'takeover' ? 'takeover' : c.status,
+            controlMode: mode,
+            assigned: mode === 'takeover' ? 'You' : c.assigned,
+            aiPaused: mode === 'takeover',
+        }));
+        // Mock tokens are placeholders — StaffMediaService is skipped when useMockApi is on.
+        return this.mock({
+            ok: true,
+            callId: id,
+            mode,
+            provider: 'livekit',
+            livekitUrl: 'wss://mock.livekit.local',
+            clientToken: `mock-token-${mode}-${id}`,
+            roomName: `call-${id}`,
+            controlMode: mode,
+            aiPaused: mode === 'takeover',
+            assigned: mode === 'takeover' ? 'You' : null,
+        });
+    }
+    postMediaLeave(id) {
+        this.patchLive(id, (c) => ({
+            ...c,
+            status: 'ai',
+            controlMode: 'ai',
+            assigned: null,
+            aiPaused: false,
+        }));
         return this.mock({ success: true });
     }
     postResumeAi(id) {
-        this.patchLive(id, (c) => ({ ...c, status: 'ai', assigned: null, aiPaused: false }));
-        return this.mock({ success: true });
+        return this.postMediaLeave(id);
     }
     postPause(id) {
-        this.patchLive(id, (c) => ({ ...c, aiPaused: true }));
+        this.patchLive(id, (c) => ({ ...c, controlMode: 'paused', aiPaused: true }));
+        return this.mock({ success: true });
+    }
+    postResume(id) {
+        this.patchLive(id, (c) => ({
+            ...c,
+            controlMode: c.status === 'takeover' || c.assigned ? 'takeover' : 'ai',
+            aiPaused: false,
+        }));
         return this.mock({ success: true });
     }
+    postListen(id) {
+        return this.postMediaJoin(id, 'listen').pipe(map(() => ({ data: { success: true } })));
+    }
     postTransfer(id) {
         this.patchLive(id, (c) => ({ ...c, status: 'transferring' }));
         return this.mock({ success: true });
@@ -1661,6 +2518,15 @@ class AiReceptionistApiMockService {
         ]);
         return of(new Blob([silent], { type: 'audio/wav' })).pipe(delay(MOCK_DELAY_MS));
     }
+    testKnowledgeAnswer(params) {
+        const answer = `Based on our guidance: for “${params.question.trim()}”, ` +
+            `I'd share what's in our practice knowledge and avoid restricted topics.`;
+        return this.previewVoice(params.voiceId ?? 'mock').pipe(map((audioBlob) => ({
+            answer,
+            voiceId: params.voiceId ?? 'mock',
+            audioBlob,
+        })));
+    }
     withEffectiveWelcome(settings) {
         return {
             ...settings,
@@ -1679,6 +2545,29 @@ class AiReceptionistApiMockService {
             rows = rows.filter((e) => e.actor.toLowerCase().includes(actor.toLowerCase()));
         return this.paginate(rows, opts?.page, opts?.limit);
     }
+    getActivities(filters) {
+        let rows = structuredClone(SEED_ACTIVITIES);
+        const types = (filters?.types ?? '')
+            .split(',')
+            .map((t) => t.trim())
+            .filter(Boolean);
+        if (types.length) {
+            rows = rows.filter((a) => types.includes(a.type));
+        }
+        if (filters?.callId?.trim()) {
+            const callId = filters.callId.trim().toLowerCase();
+            rows = rows.filter((a) => (a.callId || '').toLowerCase() === callId);
+        }
+        if (filters?.search?.trim()) {
+            const needle = filters.search.trim().toLowerCase();
+            rows = rows.filter((a) => [a.title, a.detail, a.patientName, a.callId, a.type]
+                .filter(Boolean)
+                .join(' ')
+                .toLowerCase()
+                .includes(needle));
+        }
+        return this.paginate(rows, filters?.page, filters?.limit);
+    }
     getSetup() {
         return this.mock(SEED_SETUP);
     }
@@ -1834,12 +2723,78 @@ class AiReceptionistApiMockService {
         return of({ success: true }).pipe(delay(MOCK_DELAY_MS));
     }
     placeOutboundCall(body) {
+        const idHint = body.appointmentId
+            ? ` (appt ${body.appointmentId})`
+            : body.patientId
+                ? ` (patient ${body.patientId})`
+                : '';
         return of({
             success: true,
             callId: `LC-${Math.floor(4800 + Math.random() * 100)}`,
-            message: `Outbound call started to ${body.phone}`,
+            message: `Outbound call started to ${body.phone}${idHint}`,
         }).pipe(delay(MOCK_DELAY_MS));
     }
+    searchPatientsForOutbound(q, limit = 10) {
+        const needle = q.trim().toLowerCase();
+        const digits = q.replace(/\D/g, '');
+        const hits = [
+            {
+                patientId: 'pat-1001',
+                firstName: 'Maria',
+                lastName: 'Garcia',
+                fullName: 'Maria Garcia',
+                phone: '+14155550100',
+                dob: '1988-04-12',
+            },
+            {
+                patientId: 'pat-1002',
+                firstName: 'James',
+                lastName: 'Chen',
+                fullName: 'James Chen',
+                phone: '+14155550122',
+                dob: '1975-11-03',
+            },
+            {
+                patientId: 'pat-1003',
+                firstName: 'Aisha',
+                lastName: 'Patel',
+                fullName: 'Aisha Patel',
+                phone: '+14155550987',
+                dob: '1992-07-21',
+            },
+        ].filter((p) => {
+            if (!needle)
+                return false;
+            const hay = `${p.fullName} ${p.phone} ${p.patientId}`.toLowerCase();
+            return hay.includes(needle) || (!!digits && (p.phone ?? '').includes(digits));
+        });
+        return of(hits.slice(0, limit)).pipe(delay(MOCK_DELAY_MS));
+    }
+    listPatientAppointmentsForOutbound(patientId, limit = 20) {
+        const now = Date.now();
+        const day = 24 * 60 * 60 * 1000;
+        const all = [
+            {
+                appointmentId: `appt-${patientId}-1`,
+                startTime: new Date(now + 2 * day).toISOString(),
+                endTime: new Date(now + 2 * day + 30 * 60 * 1000).toISOString(),
+                providerName: 'Dr. Patel',
+                locationName: 'Main Clinic',
+                status: 'scheduled',
+                visitType: 'Follow-up',
+            },
+            {
+                appointmentId: `appt-${patientId}-2`,
+                startTime: new Date(now + 9 * day).toISOString(),
+                endTime: new Date(now + 9 * day + 45 * 60 * 1000).toISOString(),
+                providerName: 'Dr. Nguyen',
+                locationName: 'West Wing',
+                status: 'confirmed',
+                visitType: 'Annual wellness',
+            },
+        ];
+        return of(all.slice(0, limit)).pipe(delay(MOCK_DELAY_MS));
+    }
     patchLive(id, fn) {
         this.liveCalls.update((calls) => calls.map((c) => (c.id === id ? fn(structuredClone(c)) : c)));
     }
@@ -2025,10 +2980,49 @@ class AiReceptionistApiService {
             status: err.status,
         }))));
     }
+    /**
+     * Staff softphone join into LiveKit room `call-{callId}`.
+     * POST /calls/:id/media/join  { mode: listen|takeover }
+     */
+    postMediaJoin(id, mode) {
+        if (this.useMock)
+            return this.mock.postMediaJoin(id, mode);
+        const enc = encodeURIComponent(id);
+        return this.http
+            .post(`${this.arBase}/calls/${enc}/media/join`, { mode })
+            .pipe(map((body) => {
+            const data = mapStaffMediaJoinResult(body);
+            if (!data) {
+                throw new Error('media/join response missing livekitUrl or clientToken');
+            }
+            return { data: { ...data, callId: data.callId || id, mode } };
+        }), catchError((err) => throwError(() => new Error(this.apiErrorMessage(err, 'Failed to join call media')))));
+    }
+    /** Drop staff WebRTC only; does not hang up the patient. */
+    postMediaLeave(id) {
+        if (this.useMock)
+            return this.mock.postMediaLeave(id);
+        const enc = encodeURIComponent(id);
+        return this.http
+            .post(`${this.arBase}/calls/${enc}/media/leave`, {})
+            .pipe(map(() => ({ data: { success: true } })));
+    }
+    /**
+     * Take over — same join payload as media/join { mode: takeover }.
+     * Prefer this or postMediaJoin('takeover'); both are supported by BE.
+     */
     postTakeover(id) {
         if (this.useMock)
-            return this.mock.postTakeover(id);
-        return this.postCallAction(id, 'takeover');
+            return this.mock.postMediaJoin(id, 'takeover');
+        const enc = encodeURIComponent(id);
+        return this.http.post(`${this.arBase}/calls/${enc}/takeover`, {}).pipe(map((body) => {
+            const data = mapStaffMediaJoinResult(body);
+            if (!data) {
+                throw new Error('takeover response missing livekitUrl or clientToken');
+            }
+            const mode = 'takeover';
+            return { data: { ...data, callId: data.callId || id, mode } };
+        }), catchError((err) => throwError(() => new Error(this.apiErrorMessage(err, 'Failed to take over call')))));
     }
     postResumeAi(id) {
         if (this.useMock)
@@ -2040,6 +3034,25 @@ class AiReceptionistApiService {
             return this.mock.postPause(id);
         return this.postCallAction(id, 'pause');
     }
+    postResume(id) {
+        if (this.useMock)
+            return this.mock.postResume(id);
+        return this.postCallAction(id, 'resume');
+    }
+    /** Listen — same join payload as media/join { mode: listen }. */
+    postListen(id) {
+        if (this.useMock)
+            return this.mock.postMediaJoin(id, 'listen');
+        const enc = encodeURIComponent(id);
+        return this.http.post(`${this.arBase}/calls/${enc}/listen`, {}).pipe(map((body) => {
+            const data = mapStaffMediaJoinResult(body);
+            if (!data) {
+                throw new Error('listen response missing livekitUrl or clientToken');
+            }
+            const mode = 'listen';
+            return { data: { ...data, callId: data.callId || id, mode } };
+        }), catchError((err) => throwError(() => new Error(this.apiErrorMessage(err, 'Failed to listen to call')))));
+    }
     postTransfer(id) {
         if (this.useMock)
             return this.mock.postTransfer(id);
@@ -2135,7 +3148,7 @@ class AiReceptionistApiService {
             return this.mock.putSettings(next);
         return this.http
             .put(`${this.arBase}/settings`, { settings: mapSettingsToRequest(next) })
-            .pipe(switchMap(() => this.getSettings()));
+            .pipe(switchMap(() => this.getSettings()), catchError((err) => throwError(() => new Error(this.apiErrorMessage(err, 'Failed to save agent settings')))));
     }
     /** ElevenLabs spoken sample for Agent Settings voice picker. */
     previewVoice(voiceId) {
@@ -2145,6 +3158,34 @@ class AiReceptionistApiService {
             responseType: 'blob',
         });
     }
+    /**
+     * Knowledge Base test: draft an answer from whatToSay / whatNotToSay and
+     * return spoken audio in the practice (or selected) voice.
+     */
+    testKnowledgeAnswer(params) {
+        if (this.useMock) {
+            return this.mock.testKnowledgeAnswer(params);
+        }
+        return this.http
+            .post(`${this.arBase}/settings/test-knowledge`, params)
+            .pipe(map((body) => {
+            const answer = String(body?.answer ?? '').trim();
+            const b64 = String(body?.audioBase64 ?? '').trim();
+            if (!answer || !b64) {
+                throw new Error('Test response missing answer or audio');
+            }
+            const contentType = String(body?.contentType ?? 'audio/mpeg');
+            const binary = atob(b64);
+            const bytes = new Uint8Array(binary.length);
+            for (let i = 0; i < binary.length; i++)
+                bytes[i] = binary.charCodeAt(i);
+            return {
+                answer,
+                voiceId: String(body?.voiceId ?? params.voiceId ?? ''),
+                audioBlob: new Blob([bytes], { type: contentType }),
+            };
+        }), catchError((err) => throwError(() => new Error(this.apiErrorMessage(err, 'Could not generate a test answer.')))));
+    }
     getAudit(q, opts) {
         if (this.useMock)
             return this.mock.getAudit(q, undefined, opts);
@@ -2161,6 +3202,34 @@ class AiReceptionistApiService {
             };
         }));
     }
+    /**
+     * Agent activity feed: patients created, appointments booked, tasks from AI.
+     * GET /api/ai-receptionist/activities
+     */
+    getActivities(filters) {
+        if (this.useMock)
+            return this.mock.getActivities(filters);
+        const page = filters?.page ?? 1;
+        const limit = filters?.limit ?? DEFAULT_PAGE_SIZE;
+        let params = new HttpParams().set('page', String(page)).set('limit', String(limit));
+        if (filters?.search?.trim())
+            params = params.set('search', filters.search.trim());
+        if (filters?.types?.trim())
+            params = params.set('types', filters.types.trim());
+        if (filters?.from?.trim())
+            params = params.set('from', filters.from.trim());
+        if (filters?.to?.trim())
+            params = params.set('to', filters.to.trim());
+        if (filters?.callId?.trim())
+            params = params.set('callId', filters.callId.trim());
+        return this.http.get(`${this.arBase}/activities`, { params }).pipe(map((body) => {
+            const pageResult = asPaginatedResult(body, page, limit);
+            return {
+                ...pageResult,
+                items: pageResult.items.map((row, i) => mapAgentActivity(row, i)),
+            };
+        }));
+    }
     getSetup() {
         if (this.useMock)
             return this.mock.getSetup();
@@ -2277,6 +3346,62 @@ class AiReceptionistApiService {
             return throwError(() => ({ message: detail || 'Failed to place outbound call.' }));
         }));
     }
+    /**
+     * Patient typeahead for outbound dialer.
+     * Tries `/api/v1/patients/search`, then `/api/v1/patients?q=`, then by-phone for digit queries.
+     */
+    searchPatientsForOutbound(q, limit = 10) {
+        const query = q.trim();
+        if (!query)
+            return of([]);
+        if (this.useMock)
+            return this.mock.searchPatientsForOutbound(query, limit);
+        const params = new HttpParams().set('q', query).set('limit', String(limit));
+        const searchUrl = this.paths.v1Path('/patients/search');
+        const listUrl = this.paths.v1Path('/patients');
+        return this.http.get(searchUrl, { params }).pipe(map((body) => this.mapPatientHits(body)), catchError(() => this.http.get(listUrl, { params }).pipe(map((body) => this.mapPatientHits(body)), catchError(() => of([])))), switchMap((hits) => {
+            if (hits.length > 0)
+                return of(hits);
+            const phone = toE164Phone(query);
+            if (!phone && !/\d{7,}/.test(query))
+                return of([]);
+            return this.http
+                .get(this.paths.v1Path('/patients/by-phone'), {
+                params: new HttpParams().set('phone', phone || query.replace(/\D/g, '')),
+            })
+                .pipe(map((body) => this.mapPatientHits(body)), catchError(() => of([])));
+        }));
+    }
+    /** Upcoming appointments for a patient (dialer picker). */
+    listPatientAppointmentsForOutbound(patientId, limit = 20) {
+        const id = patientId.trim();
+        if (!id)
+            return of([]);
+        if (this.useMock)
+            return this.mock.listPatientAppointmentsForOutbound(id, limit);
+        const from = new Date();
+        from.setHours(0, 0, 0, 0);
+        const params = new HttpParams()
+            .set('patientId', id)
+            .set('patient_id', id)
+            .set('from', from.toISOString())
+            .set('limit', String(limit));
+        const v1Url = this.paths.v1Path('/appointments');
+        const apiUrl = this.paths.apiPath('/appointments');
+        // Prefer /api/appointments (current host contract), then /api/v1/appointments.
+        return this.http.get(apiUrl, { params }).pipe(map((body) => this.mapAppointmentHits(body)), catchError(() => this.http.get(v1Url, { params }).pipe(map((body) => this.mapAppointmentHits(body)), catchError(() => of([])))));
+    }
+    mapPatientHits(body) {
+        return extractApiRows(body)
+            .map(mapOutboundPatientHit)
+            .filter((p) => !!p);
+    }
+    mapAppointmentHits(body) {
+        return extractApiRows(body)
+            .map(mapOutboundAppointmentHit)
+            .filter((a) => !!a)
+            .sort((a, b) => String(a.startTime ?? '').localeCompare(String(b.startTime ?? '')));
+    }
     postCallAction(id, action) {
         const enc = encodeURIComponent(id);
         return this.http
@@ -2300,416 +3425,5 @@ i0.ɵɵngDeclareClassMetadata({ minVersion: "12.0.0", version: "19.2.17", ngImpo
             args: [{ providedIn: 'root' }]
         }] });
 
-/**
- * Shared source of truth for Ava online/offline across topbar + module nav.
- * Always re-fetches GET /status after mutations.
- */
-class AgentOnlineService {
-    constructor() {
-        this.api = inject(AiReceptionistApiService);
-        /** true = online, false = offline, null = unknown / not loaded */
-        this._online = signal(null);
-        this._loading = signal(false);
-        this._toggling = signal(false);
-        this._error = signal(null);
-        this._readiness = signal(null);
-        this.online = this._online.asReadonly();
-        this.loading = this._loading.asReadonly();
-        this.toggling = this._toggling.asReadonly();
-        this.error = this._error.asReadonly();
-        this.readiness = this._readiness.asReadonly();
-    }
-    refresh() {
-        this._loading.set(true);
-        this._error.set(null);
-        this.api.getStatus().subscribe({
-            next: ({ data }) => {
-                this._online.set(data.agentOn);
-                this._readiness.set(data.readiness);
-                this._loading.set(false);
-            },
-            error: (err) => {
-                this._online.set(null);
-                this._error.set(err.message ?? 'Could not load agent status.');
-                this._loading.set(false);
-            },
-        });
-    }
-    /**
-     * PUT /agent-online then re-fetch GET /status.
-     */
-    setOnline(enabled) {
-        this._toggling.set(true);
-        this._error.set(null);
-        return this.api.setAgentOnline(enabled).pipe(switchMap(() => this.api.getStatus().pipe(catchError((err) => {
-            this._error.set(err.message ?? 'Status refresh failed after toggle.');
-            return of(null);
-        }))), tap((result) => {
-            if (result) {
-                this._online.set(result.data.agentOn);
-                this._readiness.set(result.data.readiness);
-            }
-            else {
-                // Toggle likely succeeded; use requested value until refresh works.
-                this._online.set(enabled);
-            }
-        }), catchError((err) => {
-            this._error.set(err.message ?? 'Failed to update agent online status.');
-            return throwError(() => err);
-        }), finalize(() => this._toggling.set(false)));
-    }
-    static { this.ɵfac = i0.ɵɵngDeclareFactory({ minVersion: "12.0.0", version: "19.2.17", ngImport: i0, type: AgentOnlineService, deps: [], target: i0.ɵɵFactoryTarget.Injectable }); }
-    static { this.ɵprov = i0.ɵɵngDeclareInjectable({ minVersion: "12.0.0", version: "19.2.17", ngImport: i0, type: AgentOnlineService, providedIn: 'root' }); }
-}
-i0.ɵɵngDeclareClassMetadata({ minVersion: "12.0.0", version: "19.2.17", ngImport: i0, type: AgentOnlineService, decorators: [{
-            type: Injectable,
-            args: [{ providedIn: 'root' }]
-        }] });
-
-class EdsIconComponent {
-    constructor() {
-        this.name = input.required();
-        this.size = input(20);
-        this.fill = input(0);
-        this.weight = input(400);
-        this.variation = computed(() => `'FILL' ${this.fill()}, 'wght' ${this.weight()}, 'GRAD' 0, 'opsz' ${this.size()}`);
-    }
-    static { this.ɵfac = i0.ɵɵngDeclareFactory({ minVersion: "12.0.0", version: "19.2.17", ngImport: i0, type: EdsIconComponent, deps: [], target: i0.ɵɵFactoryTarget.Component }); }
-    static { this.ɵcmp = i0.ɵɵngDeclareComponent({ minVersion: "17.1.0", version: "19.2.17", type: EdsIconComponent, isStandalone: true, selector: "eds-icon", inputs: { name: { classPropertyName: "name", publicName: "name", isSignal: true, isRequired: true, transformFunction: null }, size: { classPropertyName: "size", publicName: "size", isSignal: true, isRequired: false, transformFunction: null }, fill: { classPropertyName: "fill", publicName: "fill", isSignal: true, isRequired: false, transformFunction: null }, weight: { classPropertyName: "weight", publicName: "weight", isSignal: true, isRequired: false, transformFunction: null } }, ngImport: i0, template: `<span class="eds-icon" [style.font-size.px]="size()" [style.font-variation-settings]="variation()">{{ name() }}</span>`, isInline: true, styles: [":host{display:inline-flex;line-height:0}\n"], changeDetection: i0.ChangeDetectionStrategy.OnPush }); }
-}
-i0.ɵɵngDeclareClassMetadata({ minVersion: "12.0.0", version: "19.2.17", ngImport: i0, type: EdsIconComponent, decorators: [{
-            type: Component,
-            args: [{ selector: 'eds-icon', standalone: true, template: `<span class="eds-icon" [style.font-size.px]="size()" [style.font-variation-settings]="variation()">{{ name() }}</span>`, changeDetection: ChangeDetectionStrategy.OnPush, styles: [":host{display:inline-flex;line-height:0}\n"] }]
-        }] });
-
-class EdsPulseDotComponent {
-    static { this.ɵfac = i0.ɵɵngDeclareFactory({ minVersion: "12.0.0", version: "19.2.17", ngImport: i0, type: EdsPulseDotComponent, deps: [], target: i0.ɵɵFactoryTarget.Component }); }
-    static { this.ɵcmp = i0.ɵɵngDeclareComponent({ minVersion: "14.0.0", version: "19.2.17", type: EdsPulseDotComponent, isStandalone: true, selector: "eds-pulse-dot", ngImport: i0, template: `<span class="eds-pulse-dot"><span class="eds-pulse-dot__core"></span></span>`, isInline: true, styles: [".eds-pulse-dot{position:relative;display:inline-flex;width:8px;height:8px}.eds-pulse-dot__core{width:8px;height:8px;border-radius:50%;background:var(--eds-green-500)}.eds-pulse-dot__core:after{content:\"\";position:absolute;inset:0;border-radius:50%;background:var(--eds-green-500);animation:eds-ping 1.4s cubic-bezier(0,0,.2,1) infinite}\n"], changeDetection: i0.ChangeDetectionStrategy.OnPush }); }
-}
-i0.ɵɵngDeclareClassMetadata({ minVersion: "12.0.0", version: "19.2.17", ngImport: i0, type: EdsPulseDotComponent, decorators: [{
-            type: Component,
-            args: [{ selector: 'eds-pulse-dot', standalone: true, template: `<span class="eds-pulse-dot"><span class="eds-pulse-dot__core"></span></span>`, changeDetection: ChangeDetectionStrategy.OnPush, styles: [".eds-pulse-dot{position:relative;display:inline-flex;width:8px;height:8px}.eds-pulse-dot__core{width:8px;height:8px;border-radius:50%;background:var(--eds-green-500)}.eds-pulse-dot__core:after{content:\"\";position:absolute;inset:0;border-radius:50%;background:var(--eds-green-500);animation:eds-ping 1.4s cubic-bezier(0,0,.2,1) infinite}\n"] }]
-        }] });
-
-class EdsModuleNavComponent {
-    constructor() {
-        this.config = inject(VOICE_RECEPTIONIST_CONFIG);
-        this.session = inject(VOICE_RECEPTIONIST_SESSION);
-        this.agentOnline = inject(AgentOnlineService);
-        this.agentOn = this.agentOnline.online;
-        this.includePracticeNav = !!this.config.includePracticeNav;
-        this.receptionistNav = [
-            { id: 'dashboard', label: 'Dashboard', icon: 'space_dashboard', route: 'dashboard' },
-            { id: 'live', label: 'Live Calls', icon: 'graphic_eq', route: 'live', pulse: true },
-            { id: 'history', label: 'Call History', icon: 'history', route: 'history' },
-            { id: 'analytics', label: 'Analytics', icon: 'monitoring', route: 'analytics' },
-            { id: 'knowledge', label: 'Knowledge Base', icon: 'menu_book', route: 'knowledge' },
-            { id: 'settings', label: 'Agent Settings', icon: 'tune', route: 'settings' },
-            { id: 'audit', label: 'Audit Log', icon: 'verified', route: 'audit' },
-        ];
-        this.practiceNav = [
-            { id: 'patients', label: 'Patients', icon: 'groups', route: 'patients' },
-            { id: 'providers', label: 'Providers', icon: 'medical_services', route: 'providers' },
-            { id: 'appointments', label: 'Appointments', icon: 'calendar_month', route: 'appointments' },
-            { id: 'admin', label: 'Admin', icon: 'admin_panel_settings', route: 'admin', adminOnly: true },
-        ];
-        if (this.agentOnline.online() === null && !this.agentOnline.loading()) {
-            this.agentOnline.refresh();
-        }
-    }
-    showNavItem(item) {
-        return !item.adminOnly || !!this.session?.isAdmin();
-    }
-    static { this.ɵfac = i0.ɵɵngDeclareFactory({ minVersion: "12.0.0", version: "19.2.17", ngImport: i0, type: EdsModuleNavComponent, deps: [], target: i0.ɵɵFactoryTarget.Component }); }
-    static { this.ɵcmp = i0.ɵɵngDeclareComponent({ minVersion: "17.0.0", version: "19.2.17", type: EdsModuleNavComponent, isStandalone: true, selector: "eds-module-nav", ngImport: i0, template: "<nav class=\"eds-modnav\" aria-label=\"AI Receptionist\">\n  <div class=\"eds-modnav-header\">\n    <span class=\"eds-modnav-icon eds-gradient-brand\">\n      <eds-icon name=\"graphic_eq\" [size]=\"18\" [fill]=\"1\" />\n    </span>\n    <div class=\"eds-modnav-titles\">\n      <span class=\"eds-modnav-name\">AI Receptionist</span>\n      <span class=\"eds-modnav-status\">\n        @if (agentOn() === true) {\n          <eds-pulse-dot />\n          Answering calls\n        } @else if (agentOn() === false) {\n          Offline \u2014 front desk\n        } @else {\n          Status unknown\n        }\n      </span>\n    </div>\n  </div>\n\n  <div class=\"eds-modnav-links\">\n    @for (item of receptionistNav; track item.id) {\n      <a\n        [routerLink]=\"item.route\"\n        routerLinkActive=\"active\"\n        [routerLinkActiveOptions]=\"{ exact: item.route === 'dashboard' }\"\n      >\n        <eds-icon [name]=\"item.icon\" [size]=\"18\" />\n        <span class=\"eds-modnav-label\">{{ item.label }}</span>\n        @if (item.pulse) {\n          <eds-pulse-dot class=\"eds-modnav-pulse\" />\n        }\n        @if (item.badge) {\n          <span class=\"eds-modnav-badge\">{{ item.badge }}</span>\n        }\n      </a>\n    }\n  </div>\n\n  @if (includePracticeNav) {\n    <p class=\"eds-modnav-section\">Practice</p>\n    <div class=\"eds-modnav-links eds-modnav-links--practice\">\n      @for (item of practiceNav; track item.id) {\n        @if (showNavItem(item)) {\n          <a [routerLink]=\"item.route\" routerLinkActive=\"active\">\n            <eds-icon [name]=\"item.icon\" [size]=\"18\" />\n            <span class=\"eds-modnav-label\">{{ item.label }}</span>\n          </a>\n        }\n      }\n    </div>\n  }\n</nav>\n", styles: [":host{display:block;flex-shrink:0}.eds-modnav{width:var(--eds-nav-width);min-height:100vh;background:var(--eds-surface-l0);border-right:1px solid var(--eds-border-default);display:flex;flex-direction:column;padding:16px 12px;position:sticky;top:0;height:100vh;overflow-y:auto}.eds-modnav-header{display:flex;align-items:center;gap:10px;padding:4px 8px 16px;border-bottom:1px solid var(--eds-border-default);margin-bottom:12px}.eds-modnav-icon{display:flex;align-items:center;justify-content:center;width:32px;height:32px;border-radius:var(--eds-radius-md);color:#fff}.eds-modnav-titles{display:flex;flex-direction:column;gap:2px;min-width:0}.eds-modnav-name{font-family:var(--eds-font-inter);font-size:14px;font-weight:600;color:var(--eds-text-primary)}.eds-modnav-status{display:inline-flex;align-items:center;gap:6px;font-size:11px;color:var(--eds-green-500);font-weight:500}.eds-modnav-links{display:flex;flex-direction:column;gap:2px}.eds-modnav-links a{display:flex;align-items:center;gap:10px;padding:8px 10px;border-radius:var(--eds-radius-md);text-decoration:none;color:var(--eds-text-secondary);font-size:13px;font-weight:500;position:relative}.eds-modnav-links a:hover{background:var(--eds-surface-l1);color:var(--eds-text-primary)}.eds-modnav-links a.active{background:#3681f41a;color:var(--eds-brand-600)}.eds-modnav-links--practice{margin-bottom:12px}.eds-modnav-section{margin:14px 10px 6px;font-family:var(--eds-font-inter);font-size:11px;font-weight:600;letter-spacing:.06em;text-transform:uppercase;color:var(--eds-gray-500)}.eds-modnav-label{flex:1;min-width:0}.eds-modnav-pulse{margin-left:auto}.eds-modnav-badge{margin-left:auto;min-width:18px;height:18px;padding:0 5px;border-radius:999px;background:var(--eds-brand-600);color:#fff;font-size:10px;font-weight:700;display:inline-flex;align-items:center;justify-content:center}.eds-readiness-card{margin-top:auto;padding:12px;border-radius:var(--eds-radius-lg);border:1px solid var(--eds-border-default);background:var(--eds-surface-l1);text-decoration:none;color:inherit;transition:box-shadow .15s ease}.eds-readiness-card:hover{box-shadow:var(--eds-shadow-md)}.eds-readiness-top{display:flex;justify-content:space-between;margin-bottom:8px}.eds-readiness-bar{height:6px;background:var(--eds-gray-200);border-radius:999px;overflow:hidden}.eds-readiness-bar span{display:block;height:100%;background:linear-gradient(90deg,var(--eds-brand-500),var(--eds-violet-500));border-radius:999px}\n"], dependencies: [{ kind: "directive", type: RouterLink, selector: "[routerLink]", inputs: ["target", "queryParams", "fragment", "queryParamsHandling", "state", "info", "relativeTo", "preserveFragment", "skipLocationChange", "replaceUrl", "routerLink"] }, { kind: "directive", type: RouterLinkActive, selector: "[routerLinkActive]", inputs: ["routerLinkActiveOptions", "ariaCurrentWhenActive", "routerLinkActive"], outputs: ["isActiveChange"], exportAs: ["routerLinkActive"] }, { kind: "component", type: EdsIconComponent, selector: "eds-icon", inputs: ["name", "size", "fill", "weight"] }, { kind: "component", type: EdsPulseDotComponent, selector: "eds-pulse-dot" }], changeDetection: i0.ChangeDetectionStrategy.OnPush }); }
-}
-i0.ɵɵngDeclareClassMetadata({ minVersion: "12.0.0", version: "19.2.17", ngImport: i0, type: EdsModuleNavComponent, decorators: [{
-            type: Component,
-            args: [{ selector: 'eds-module-nav', imports: [RouterLink, RouterLinkActive, EdsIconComponent, EdsPulseDotComponent], changeDetection: ChangeDetectionStrategy.OnPush, template: "<nav class=\"eds-modnav\" aria-label=\"AI Receptionist\">\n  <div class=\"eds-modnav-header\">\n    <span class=\"eds-modnav-icon eds-gradient-brand\">\n      <eds-icon name=\"graphic_eq\" [size]=\"18\" [fill]=\"1\" />\n    </span>\n    <div class=\"eds-modnav-titles\">\n      <span class=\"eds-modnav-name\">AI Receptionist</span>\n      <span class=\"eds-modnav-status\">\n        @if (agentOn() === true) {\n          <eds-pulse-dot />\n          Answering calls\n        } @else if (agentOn() === false) {\n          Offline \u2014 front desk\n        } @else {\n          Status unknown\n        }\n      </span>\n    </div>\n  </div>\n\n  <div class=\"eds-modnav-links\">\n    @for (item of receptionistNav; track item.id) {\n      <a\n        [routerLink]=\"item.route\"\n        routerLinkActive=\"active\"\n        [routerLinkActiveOptions]=\"{ exact: item.route === 'dashboard' }\"\n      >\n        <eds-icon [name]=\"item.icon\" [size]=\"18\" />\n        <span class=\"eds-modnav-label\">{{ item.label }}</span>\n        @if (item.pulse) {\n          <eds-pulse-dot class=\"eds-modnav-pulse\" />\n        }\n        @if (item.badge) {\n          <span class=\"eds-modnav-badge\">{{ item.badge }}</span>\n        }\n      </a>\n    }\n  </div>\n\n  @if (includePracticeNav) {\n    <p class=\"eds-modnav-section\">Practice</p>\n    <div class=\"eds-modnav-links eds-modnav-links--practice\">\n      @for (item of practiceNav; track item.id) {\n        @if (showNavItem(item)) {\n          <a [routerLink]=\"item.route\" routerLinkActive=\"active\">\n            <eds-icon [name]=\"item.icon\" [size]=\"18\" />\n            <span class=\"eds-modnav-label\">{{ item.label }}</span>\n          </a>\n        }\n      }\n    </div>\n  }\n</nav>\n", styles: [":host{display:block;flex-shrink:0}.eds-modnav{width:var(--eds-nav-width);min-height:100vh;background:var(--eds-surface-l0);border-right:1px solid var(--eds-border-default);display:flex;flex-direction:column;padding:16px 12px;position:sticky;top:0;height:100vh;overflow-y:auto}.eds-modnav-header{display:flex;align-items:center;gap:10px;padding:4px 8px 16px;border-bottom:1px solid var(--eds-border-default);margin-bottom:12px}.eds-modnav-icon{display:flex;align-items:center;justify-content:center;width:32px;height:32px;border-radius:var(--eds-radius-md);color:#fff}.eds-modnav-titles{display:flex;flex-direction:column;gap:2px;min-width:0}.eds-modnav-name{font-family:var(--eds-font-inter);font-size:14px;font-weight:600;color:var(--eds-text-primary)}.eds-modnav-status{display:inline-flex;align-items:center;gap:6px;font-size:11px;color:var(--eds-green-500);font-weight:500}.eds-modnav-links{display:flex;flex-direction:column;gap:2px}.eds-modnav-links a{display:flex;align-items:center;gap:10px;padding:8px 10px;border-radius:var(--eds-radius-md);text-decoration:none;color:var(--eds-text-secondary);font-size:13px;font-weight:500;position:relative}.eds-modnav-links a:hover{background:var(--eds-surface-l1);color:var(--eds-text-primary)}.eds-modnav-links a.active{background:#3681f41a;color:var(--eds-brand-600)}.eds-modnav-links--practice{margin-bottom:12px}.eds-modnav-section{margin:14px 10px 6px;font-family:var(--eds-font-inter);font-size:11px;font-weight:600;letter-spacing:.06em;text-transform:uppercase;color:var(--eds-gray-500)}.eds-modnav-label{flex:1;min-width:0}.eds-modnav-pulse{margin-left:auto}.eds-modnav-badge{margin-left:auto;min-width:18px;height:18px;padding:0 5px;border-radius:999px;background:var(--eds-brand-600);color:#fff;font-size:10px;font-weight:700;display:inline-flex;align-items:center;justify-content:center}.eds-readiness-card{margin-top:auto;padding:12px;border-radius:var(--eds-radius-lg);border:1px solid var(--eds-border-default);background:var(--eds-surface-l1);text-decoration:none;color:inherit;transition:box-shadow .15s ease}.eds-readiness-card:hover{box-shadow:var(--eds-shadow-md)}.eds-readiness-top{display:flex;justify-content:space-between;margin-bottom:8px}.eds-readiness-bar{height:6px;background:var(--eds-gray-200);border-radius:999px;overflow:hidden}.eds-readiness-bar span{display:block;height:100%;background:linear-gradient(90deg,var(--eds-brand-500),var(--eds-violet-500));border-radius:999px}\n"] }]
-        }], ctorParameters: () => [] });
-
-/**
- * Lightweight, reusable modal shell.
- *
- * Renders a centered card on top of a dimmed backdrop. Closes on backdrop
- * click, ESC key, or via the close button. Slot the modal body using
- * <ng-content>.
- */
-class ModalComponent {
-    constructor() {
-        this.maxWidth = '640px';
-        this.closed = new EventEmitter();
-    }
-    onEscape() {
-        this.closed.emit();
-    }
-    onBackdropClick(event) {
-        if (event.target === event.currentTarget) {
-            this.closed.emit();
-        }
-    }
-    close() {
-        this.closed.emit();
-    }
-    static { this.ɵfac = i0.ɵɵngDeclareFactory({ minVersion: "12.0.0", version: "19.2.17", ngImport: i0, type: ModalComponent, deps: [], target: i0.ɵɵFactoryTarget.Component }); }
-    static { this.ɵcmp = i0.ɵɵngDeclareComponent({ minVersion: "17.0.0", version: "19.2.17", type: ModalComponent, isStandalone: true, selector: "app-modal", inputs: { title: "title", subtitle: "subtitle", maxWidth: "maxWidth" }, outputs: { closed: "closed" }, host: { listeners: { "document:keydown.escape": "onEscape()" } }, ngImport: i0, template: "<div class=\"modal-backdrop\" (click)=\"onBackdropClick($event)\" role=\"presentation\">\n  <div\n    class=\"modal-card\"\n    role=\"dialog\"\n    aria-modal=\"true\"\n    [attr.aria-label]=\"title\"\n    [style.max-width]=\"maxWidth\"\n  >\n    <header class=\"modal-header\">\n      <div class=\"modal-titles\">\n        <h2 class=\"modal-title\">{{ title }}</h2>\n        @if (subtitle) {\n          <p class=\"modal-subtitle\">{{ subtitle }}</p>\n        }\n      </div>\n      <button type=\"button\" class=\"modal-close\" (click)=\"close()\" aria-label=\"Close dialog\">\n        <svg width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\"\n             stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\">\n          <line x1=\"18\" y1=\"6\" x2=\"6\" y2=\"18\" />\n          <line x1=\"6\" y1=\"6\" x2=\"18\" y2=\"18\" />\n        </svg>\n      </button>\n    </header>\n\n    <div class=\"modal-body\">\n      <ng-content />\n    </div>\n  </div>\n</div>\n", styles: [":host{display:contents}.modal-backdrop{position:fixed;inset:0;background:#141e326b;backdrop-filter:blur(2px);display:flex;align-items:center;justify-content:center;padding:24px;z-index:1000;animation:fade-in .14s ease}.modal-card{width:100%;background:var(--eds-color-surface);border-radius:var(--eds-radius-lg);border:1px solid var(--eds-color-border);box-shadow:var(--eds-shadow-modal);max-height:calc(100vh - 48px);display:flex;flex-direction:column;overflow:hidden;animation:pop-in .14s ease}.modal-header{display:flex;align-items:flex-start;justify-content:space-between;gap:16px;padding:20px 24px 14px;border-bottom:1px solid var(--eds-color-border)}.modal-titles{display:flex;flex-direction:column;gap:4px;min-width:0}.modal-title{margin:0;font-size:16px;font-weight:600;letter-spacing:-.005em;color:var(--eds-color-text)}.modal-subtitle{margin:0;font-size:13px;color:var(--eds-color-text-muted)}.modal-close{flex-shrink:0;display:inline-flex;align-items:center;justify-content:center;width:32px;height:32px;border-radius:var(--eds-radius-md);border:1px solid transparent;background:transparent;color:var(--eds-color-text-muted);transition:background .12s ease,color .12s ease}.modal-close:hover{background:var(--eds-color-surface-alt);color:var(--eds-color-text)}.modal-close:focus-visible{outline:2px solid var(--eds-color-primary);outline-offset:2px}.modal-body{padding:20px 24px 24px;overflow-y:auto}@keyframes fade-in{0%{opacity:0}to{opacity:1}}@keyframes pop-in{0%{opacity:0;transform:translateY(6px) scale(.98)}to{opacity:1;transform:translateY(0) scale(1)}}\n"], changeDetection: i0.ChangeDetectionStrategy.OnPush }); }
-}
-i0.ɵɵngDeclareClassMetadata({ minVersion: "12.0.0", version: "19.2.17", ngImport: i0, type: ModalComponent, decorators: [{
-            type: Component,
-            args: [{ selector: 'app-modal', standalone: true, changeDetection: ChangeDetectionStrategy.OnPush, template: "<div class=\"modal-backdrop\" (click)=\"onBackdropClick($event)\" role=\"presentation\">\n  <div\n    class=\"modal-card\"\n    role=\"dialog\"\n    aria-modal=\"true\"\n    [attr.aria-label]=\"title\"\n    [style.max-width]=\"maxWidth\"\n  >\n    <header class=\"modal-header\">\n      <div class=\"modal-titles\">\n        <h2 class=\"modal-title\">{{ title }}</h2>\n        @if (subtitle) {\n          <p class=\"modal-subtitle\">{{ subtitle }}</p>\n        }\n      </div>\n      <button type=\"button\" class=\"modal-close\" (click)=\"close()\" aria-label=\"Close dialog\">\n        <svg width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\"\n             stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\">\n          <line x1=\"18\" y1=\"6\" x2=\"6\" y2=\"18\" />\n          <line x1=\"6\" y1=\"6\" x2=\"18\" y2=\"18\" />\n        </svg>\n      </button>\n    </header>\n\n    <div class=\"modal-body\">\n      <ng-content />\n    </div>\n  </div>\n</div>\n", styles: [":host{display:contents}.modal-backdrop{position:fixed;inset:0;background:#141e326b;backdrop-filter:blur(2px);display:flex;align-items:center;justify-content:center;padding:24px;z-index:1000;animation:fade-in .14s ease}.modal-card{width:100%;background:var(--eds-color-surface);border-radius:var(--eds-radius-lg);border:1px solid var(--eds-color-border);box-shadow:var(--eds-shadow-modal);max-height:calc(100vh - 48px);display:flex;flex-direction:column;overflow:hidden;animation:pop-in .14s ease}.modal-header{display:flex;align-items:flex-start;justify-content:space-between;gap:16px;padding:20px 24px 14px;border-bottom:1px solid var(--eds-color-border)}.modal-titles{display:flex;flex-direction:column;gap:4px;min-width:0}.modal-title{margin:0;font-size:16px;font-weight:600;letter-spacing:-.005em;color:var(--eds-color-text)}.modal-subtitle{margin:0;font-size:13px;color:var(--eds-color-text-muted)}.modal-close{flex-shrink:0;display:inline-flex;align-items:center;justify-content:center;width:32px;height:32px;border-radius:var(--eds-radius-md);border:1px solid transparent;background:transparent;color:var(--eds-color-text-muted);transition:background .12s ease,color .12s ease}.modal-close:hover{background:var(--eds-color-surface-alt);color:var(--eds-color-text)}.modal-close:focus-visible{outline:2px solid var(--eds-color-primary);outline-offset:2px}.modal-body{padding:20px 24px 24px;overflow-y:auto}@keyframes fade-in{0%{opacity:0}to{opacity:1}}@keyframes pop-in{0%{opacity:0;transform:translateY(6px) scale(.98)}to{opacity:1;transform:translateY(0) scale(1)}}\n"] }]
-        }], propDecorators: { title: [{
-                type: Input,
-                args: [{ required: true }]
-            }], subtitle: [{
-                type: Input
-            }], maxWidth: [{
-                type: Input
-            }], closed: [{
-                type: Output
-            }], onEscape: [{
-                type: HostListener,
-                args: ['document:keydown.escape']
-            }] } });
-
-class EdsButtonComponent {
-    constructor() {
-        this.variant = input('secondary');
-        this.type = input('button');
-        this.disabled = input(false);
-    }
-    static { this.ɵfac = i0.ɵɵngDeclareFactory({ minVersion: "12.0.0", version: "19.2.17", ngImport: i0, type: EdsButtonComponent, deps: [], target: i0.ɵɵFactoryTarget.Component }); }
-    static { this.ɵcmp = i0.ɵɵngDeclareComponent({ minVersion: "17.1.0", version: "19.2.17", type: EdsButtonComponent, isStandalone: true, selector: "eds-button", inputs: { variant: { classPropertyName: "variant", publicName: "variant", isSignal: true, isRequired: false, transformFunction: null }, type: { classPropertyName: "type", publicName: "type", isSignal: true, isRequired: false, transformFunction: null }, disabled: { classPropertyName: "disabled", publicName: "disabled", isSignal: true, isRequired: false, transformFunction: null } }, ngImport: i0, template: `
-    <button [type]="type()" [disabled]="disabled()" [attr.data-variant]="variant()" class="eds-btn">
-      <ng-content />
-    </button>
-  `, isInline: true, styles: [".eds-btn{display:inline-flex;align-items:center;justify-content:center;gap:6px;padding:8px 14px;border-radius:var(--eds-radius-md);border:1px solid transparent;font-family:var(--eds-font-inter);font-size:13px;font-weight:500;cursor:pointer;transition:background .12s ease,border-color .12s ease,color .12s ease}.eds-btn:disabled{opacity:.5;cursor:not-allowed}.eds-btn[data-variant=primary]{background:var(--eds-brand-600);color:#fff}.eds-btn[data-variant=primary]:hover:not(:disabled){background:var(--eds-brand-500)}.eds-btn[data-variant=secondary]{background:var(--eds-surface-l0);color:var(--eds-text-primary);border-color:var(--eds-border-default)}.eds-btn[data-variant=secondary]:hover:not(:disabled){background:var(--eds-surface-l1)}.eds-btn[data-variant=ghost]{background:transparent;color:var(--eds-text-secondary)}.eds-btn[data-variant=ghost]:hover:not(:disabled){background:var(--eds-gray-100);color:var(--eds-text-primary)}.eds-btn[data-variant=danger]{background:#f037401a;color:var(--eds-red-500);border-color:#f0374040}.eds-btn[data-variant=positive]{background:#0abf521f;color:var(--eds-green-500);border-color:#0abf5240}\n"], changeDetection: i0.ChangeDetectionStrategy.OnPush }); }
-}
-i0.ɵɵngDeclareClassMetadata({ minVersion: "12.0.0", version: "19.2.17", ngImport: i0, type: EdsButtonComponent, decorators: [{
-            type: Component,
-            args: [{ selector: 'eds-button', standalone: true, template: `
-    <button [type]="type()" [disabled]="disabled()" [attr.data-variant]="variant()" class="eds-btn">
-      <ng-content />
-    </button>
-  `, changeDetection: ChangeDetectionStrategy.OnPush, styles: [".eds-btn{display:inline-flex;align-items:center;justify-content:center;gap:6px;padding:8px 14px;border-radius:var(--eds-radius-md);border:1px solid transparent;font-family:var(--eds-font-inter);font-size:13px;font-weight:500;cursor:pointer;transition:background .12s ease,border-color .12s ease,color .12s ease}.eds-btn:disabled{opacity:.5;cursor:not-allowed}.eds-btn[data-variant=primary]{background:var(--eds-brand-600);color:#fff}.eds-btn[data-variant=primary]:hover:not(:disabled){background:var(--eds-brand-500)}.eds-btn[data-variant=secondary]{background:var(--eds-surface-l0);color:var(--eds-text-primary);border-color:var(--eds-border-default)}.eds-btn[data-variant=secondary]:hover:not(:disabled){background:var(--eds-surface-l1)}.eds-btn[data-variant=ghost]{background:transparent;color:var(--eds-text-secondary)}.eds-btn[data-variant=ghost]:hover:not(:disabled){background:var(--eds-gray-100);color:var(--eds-text-primary)}.eds-btn[data-variant=danger]{background:#f037401a;color:var(--eds-red-500);border-color:#f0374040}.eds-btn[data-variant=positive]{background:#0abf521f;color:var(--eds-green-500);border-color:#0abf5240}\n"] }]
-        }] });
-
-const PAGE_TITLES = {
-    dashboard: 'Dashboard',
-    live: 'Live Calls',
-    history: 'Call History',
-    tasks: 'Tasks & Follow-ups',
-    analytics: 'Analytics',
-    settings: 'Agent Settings',
-    knowledge: 'Knowledge Base',
-    audit: 'Audit Log',
-    wizard: 'Setup Wizard',
-    patients: 'Patients',
-    providers: 'Providers',
-    appointments: 'Appointments',
-    admin: 'Admin',
-};
-class EdsTopbarComponent {
-    constructor() {
-        this.router = inject(Router);
-        this.sessionAdapter = inject(VOICE_RECEPTIONIST_SESSION);
-        this.toast = inject(ToastService);
-        this.agentOnline = inject(AgentOnlineService);
-        this.pageTitle = signal('Dashboard');
-        this.confirmOffOpen = signal(false);
-        this.online = this.agentOnline.online;
-        this.loading = this.agentOnline.loading;
-        this.toggling = this.agentOnline.toggling;
-        this.statusError = this.agentOnline.error;
-        this.userEmail = computed(() => this.sessionAdapter?.email() ?? null);
-        this.showUser = computed(() => !!this.userEmail());
-        this.showLogout = computed(() => !!this.sessionAdapter);
-        this.userInitials = computed(() => {
-            const email = this.userEmail()?.trim() ?? '';
-            if (!email)
-                return '?';
-            const local = email.split('@')[0] ?? '';
-            const parts = local.split(/[._-]+/).filter(Boolean);
-            if (parts.length >= 2) {
-                return `${parts[0][0]}${parts[1][0]}`.toUpperCase();
-            }
-            return local.slice(0, 2).toUpperCase() || '?';
-        });
-        this.statusLabel = computed(() => {
-            if (this.loading() && this.online() === null)
-                return 'Checking status…';
-            if (this.online() === null)
-                return 'Status unknown';
-            return this.online()
-                ? 'AI receptionist is answering calls'
-                : 'AI is offline — calls go to front desk';
-        });
-        this.switchDisabled = computed(() => this.loading() || this.toggling() || this.online() === null);
-        this.agentOnline.refresh();
-        this.updateTitle(this.router.url);
-        this.router.events
-            .pipe(filter((e) => e instanceof NavigationEnd))
-            .subscribe((e) => this.updateTitle(e.urlAfterRedirects));
-    }
-    onToggleClick() {
-        if (this.switchDisabled())
-            return;
-        if (this.online()) {
-            this.confirmOffOpen.set(true);
-            return;
-        }
-        this.applyOnline(true);
-    }
-    cancelConfirmOff() {
-        this.confirmOffOpen.set(false);
-    }
-    confirmTurnOff() {
-        this.confirmOffOpen.set(false);
-        this.applyOnline(false);
-    }
-    applyOnline(enabled) {
-        this.agentOnline.setOnline(enabled).subscribe({
-            next: () => {
-                this.toast.show(enabled
-                    ? 'AI receptionist is online — Ava will answer inbound calls.'
-                    : 'AI receptionist is offline — calls go to the front desk.', 'success');
-            },
-            error: (err) => {
-                this.toast.show(err.message ?? 'Failed to update agent status.', 'error');
-                this.agentOnline.refresh();
-            },
-        });
-    }
-    logout() {
-        this.sessionAdapter?.logout();
-    }
-    updateTitle(url) {
-        const base = url.split('?')[0].split(';')[0];
-        const segments = base.split('/').filter(Boolean);
-        const last = segments[segments.length - 1] ?? '';
-        const prev = segments[segments.length - 2] ?? '';
-        if (prev === 'live' && last && last !== 'live') {
-            this.pageTitle.set('Live Monitor');
-            return;
-        }
-        if (prev === 'history' && last && last !== 'history') {
-            this.pageTitle.set('Call Detail');
-            return;
-        }
-        if (prev === 'settings' && last === 'outbound-purposes') {
-            this.pageTitle.set('Outbound Purposes');
-            return;
-        }
-        this.pageTitle.set(PAGE_TITLES[last] ?? 'AI Receptionist');
-    }
-    static { this.ɵfac = i0.ɵɵngDeclareFactory({ minVersion: "12.0.0", version: "19.2.17", ngImport: i0, type: EdsTopbarComponent, deps: [], target: i0.ɵɵFactoryTarget.Component }); }
-    static { this.ɵcmp = i0.ɵɵngDeclareComponent({ minVersion: "17.0.0", version: "19.2.17", type: EdsTopbarComponent, isStandalone: true, selector: "eds-topbar", ngImport: i0, template: "<header class=\"eds-topbar\">\n  <div class=\"eds-topbar-left\">\n    <nav class=\"eds-breadcrumb eds-body-sm\" aria-label=\"Breadcrumb\">\n      <span>AI Receptionist</span>\n      <eds-icon name=\"chevron_right\" [size]=\"16\" />\n      <span class=\"eds-breadcrumb-current\">{{ pageTitle() }}</span>\n    </nav>\n  </div>\n\n  <div class=\"eds-topbar-right\">\n    <div class=\"eds-agent-online\" [attr.data-state]=\"online() === null ? 'unknown' : online() ? 'on' : 'off'\">\n      <button\n        type=\"button\"\n        class=\"eds-agent-toggle\"\n        [disabled]=\"switchDisabled()\"\n        [attr.aria-pressed]=\"online() === true\"\n        [attr.aria-busy]=\"toggling()\"\n        [title]=\"statusLabel()\"\n        (click)=\"onToggleClick()\"\n      >\n        <span\n          class=\"eds-agent-toggle__track\"\n          [class.on]=\"online() === true\"\n          [class.unknown]=\"online() === null\"\n        >\n          <span class=\"eds-agent-toggle__thumb\"></span>\n        </span>\n        <span class=\"eds-agent-toggle__copy\">\n          <span class=\"eds-body-sm eds-agent-toggle__label\">\n            @if (toggling()) {\n              Updating\u2026\n            } @else if (online() === true) {\n              Agent online\n            } @else if (online() === false) {\n              Agent offline\n            } @else {\n              Status unknown\n            }\n          </span>\n          <span class=\"eds-agent-toggle__hint\">{{ statusLabel() }}</span>\n        </span>\n      </button>\n      @if (statusError() && online() === null) {\n        <button type=\"button\" class=\"eds-agent-retry eds-body-sm\" (click)=\"agentOnline.refresh()\">\n          Retry\n        </button>\n      }\n    </div>\n\n    @if (showUser()) {\n      <div class=\"eds-topbar-user\" [title]=\"userEmail()!\">\n        <span class=\"eds-topbar-user__avatar\">{{ userInitials() }}</span>\n        <span class=\"eds-topbar-user__email eds-body-sm\">{{ userEmail() }}</span>\n      </div>\n    }\n\n    @if (showLogout()) {\n      <button type=\"button\" class=\"eds-topbar-logout\" (click)=\"logout()\" aria-label=\"Sign out\" title=\"Sign out\">\n        <eds-icon name=\"logout\" [size]=\"18\" />\n        <span class=\"eds-body-sm\">Log out</span>\n      </button>\n    }\n  </div>\n</header>\n\n@if (confirmOffOpen()) {\n  <app-modal\n    title=\"Turn off AI receptionist?\"\n    subtitle=\"Inbound callers will be transferred to the front desk instead of Ava.\"\n    maxWidth=\"480px\"\n    (closed)=\"cancelConfirmOff()\"\n  >\n    <p class=\"eds-agent-confirm__body\">\n      While offline, Ava will not answer calls. Callers are routed to the human receptionist\n      at the front desk.\n    </p>\n    <div class=\"eds-agent-confirm__actions\">\n      <eds-button variant=\"secondary\" type=\"button\" (click)=\"cancelConfirmOff()\">Cancel</eds-button>\n      <eds-button variant=\"danger\" type=\"button\" [disabled]=\"toggling()\" (click)=\"confirmTurnOff()\">\n        Turn off\n      </eds-button>\n    </div>\n  </app-modal>\n}\n", styles: [".eds-topbar{height:var(--eds-topbar-height);display:flex;align-items:center;gap:16px;padding:0 24px;background:var(--eds-surface-l0);border-bottom:1px solid var(--eds-border-default);position:sticky;top:0;z-index:10}.eds-topbar-left{flex-shrink:0}.eds-breadcrumb{display:inline-flex;align-items:center;gap:4px;color:var(--eds-text-secondary)}.eds-breadcrumb-current{color:var(--eds-text-primary);font-weight:600}.eds-topbar-right{display:flex;align-items:center;gap:12px;margin-left:auto}.eds-agent-online{display:inline-flex;align-items:center;gap:8px;max-width:min(360px,42vw)}.eds-agent-toggle{display:inline-flex;align-items:center;gap:10px;border:1px solid var(--eds-border-default);background:var(--eds-surface-l0);border-radius:var(--eds-radius-md);cursor:pointer;padding:6px 10px;text-align:left;font:inherit;color:inherit}.eds-agent-toggle:disabled{opacity:.65;cursor:not-allowed}.eds-agent-toggle:hover:not(:disabled){background:var(--eds-surface-l1)}.eds-agent-toggle__track{width:36px;height:20px;border-radius:999px;background:var(--eds-gray-300);position:relative;transition:background .15s ease;flex-shrink:0}.eds-agent-toggle__track.on{background:var(--eds-green-500)}.eds-agent-toggle__track.unknown{background:var(--eds-gray-400)}.eds-agent-toggle__thumb{position:absolute;top:2px;left:2px;width:16px;height:16px;border-radius:50%;background:#fff;transition:transform .15s ease;box-shadow:var(--eds-shadow-sm)}.on .eds-agent-toggle__thumb{transform:translate(16px)}.eds-agent-toggle__copy{display:flex;flex-direction:column;gap:1px;min-width:0}.eds-agent-toggle__label{font-weight:600;color:var(--eds-text-primary);white-space:nowrap}.eds-agent-toggle__hint{font-size:11px;line-height:1.3;color:var(--eds-text-secondary);white-space:nowrap;overflow:hidden;text-overflow:ellipsis;max-width:240px}.eds-agent-retry{border:none;background:transparent;color:var(--eds-color-primary, #3681f4);cursor:pointer;padding:4px 6px;text-decoration:underline}.eds-agent-confirm__body{margin:0 0 20px;font-size:14px;line-height:1.5;color:var(--eds-text-secondary)}.eds-agent-confirm__body code{font-size:12px}.eds-agent-confirm__actions{display:flex;justify-content:flex-end;gap:10px}@media(max-width:1100px){.eds-agent-toggle__hint{display:none}}.eds-topbar-user{display:inline-flex;align-items:center;gap:8px;max-width:200px;padding:4px 8px;border-radius:var(--eds-radius-md)}.eds-topbar-user__avatar{width:28px;height:28px;border-radius:50%;background:var(--eds-gray-200);color:var(--eds-gray-700);font-size:11px;font-weight:700;display:inline-flex;align-items:center;justify-content:center;flex-shrink:0}.eds-topbar-user__email{overflow:hidden;text-overflow:ellipsis;white-space:nowrap;color:var(--eds-text-secondary)}.eds-topbar-logout{display:inline-flex;align-items:center;gap:6px;border:1px solid var(--eds-border-default);background:var(--eds-surface-l0);color:var(--eds-text-secondary);border-radius:var(--eds-radius-md);padding:6px 10px;cursor:pointer;font:inherit}.eds-topbar-logout:hover{background:var(--eds-surface-l1);color:var(--eds-text-primary);border-color:var(--eds-gray-300)}@media(max-width:1100px){.eds-topbar-user__email{display:none}}\n"], dependencies: [{ kind: "component", type: EdsIconComponent, selector: "eds-icon", inputs: ["name", "size", "fill", "weight"] }, { kind: "component", type: EdsButtonComponent, selector: "eds-button", inputs: ["variant", "type", "disabled"] }, { kind: "component", type: ModalComponent, selector: "app-modal", inputs: ["title", "subtitle", "maxWidth"], outputs: ["closed"] }], changeDetection: i0.ChangeDetectionStrategy.OnPush }); }
-}
-i0.ɵɵngDeclareClassMetadata({ minVersion: "12.0.0", version: "19.2.17", ngImport: i0, type: EdsTopbarComponent, decorators: [{
-            type: Component,
-            args: [{ selector: 'eds-topbar', imports: [EdsIconComponent, EdsButtonComponent, ModalComponent], changeDetection: ChangeDetectionStrategy.OnPush, template: "<header class=\"eds-topbar\">\n  <div class=\"eds-topbar-left\">\n    <nav class=\"eds-breadcrumb eds-body-sm\" aria-label=\"Breadcrumb\">\n      <span>AI Receptionist</span>\n      <eds-icon name=\"chevron_right\" [size]=\"16\" />\n      <span class=\"eds-breadcrumb-current\">{{ pageTitle() }}</span>\n    </nav>\n  </div>\n\n  <div class=\"eds-topbar-right\">\n    <div class=\"eds-agent-online\" [attr.data-state]=\"online() === null ? 'unknown' : online() ? 'on' : 'off'\">\n      <button\n        type=\"button\"\n        class=\"eds-agent-toggle\"\n        [disabled]=\"switchDisabled()\"\n        [attr.aria-pressed]=\"online() === true\"\n        [attr.aria-busy]=\"toggling()\"\n        [title]=\"statusLabel()\"\n        (click)=\"onToggleClick()\"\n      >\n        <span\n          class=\"eds-agent-toggle__track\"\n          [class.on]=\"online() === true\"\n          [class.unknown]=\"online() === null\"\n        >\n          <span class=\"eds-agent-toggle__thumb\"></span>\n        </span>\n        <span class=\"eds-agent-toggle__copy\">\n          <span class=\"eds-body-sm eds-agent-toggle__label\">\n            @if (toggling()) {\n              Updating\u2026\n            } @else if (online() === true) {\n              Agent online\n            } @else if (online() === false) {\n              Agent offline\n            } @else {\n              Status unknown\n            }\n          </span>\n          <span class=\"eds-agent-toggle__hint\">{{ statusLabel() }}</span>\n        </span>\n      </button>\n      @if (statusError() && online() === null) {\n        <button type=\"button\" class=\"eds-agent-retry eds-body-sm\" (click)=\"agentOnline.refresh()\">\n          Retry\n        </button>\n      }\n    </div>\n\n    @if (showUser()) {\n      <div class=\"eds-topbar-user\" [title]=\"userEmail()!\">\n        <span class=\"eds-topbar-user__avatar\">{{ userInitials() }}</span>\n        <span class=\"eds-topbar-user__email eds-body-sm\">{{ userEmail() }}</span>\n      </div>\n    }\n\n    @if (showLogout()) {\n      <button type=\"button\" class=\"eds-topbar-logout\" (click)=\"logout()\" aria-label=\"Sign out\" title=\"Sign out\">\n        <eds-icon name=\"logout\" [size]=\"18\" />\n        <span class=\"eds-body-sm\">Log out</span>\n      </button>\n    }\n  </div>\n</header>\n\n@if (confirmOffOpen()) {\n  <app-modal\n    title=\"Turn off AI receptionist?\"\n    subtitle=\"Inbound callers will be transferred to the front desk instead of Ava.\"\n    maxWidth=\"480px\"\n    (closed)=\"cancelConfirmOff()\"\n  >\n    <p class=\"eds-agent-confirm__body\">\n      While offline, Ava will not answer calls. Callers are routed to the human receptionist\n      at the front desk.\n    </p>\n    <div class=\"eds-agent-confirm__actions\">\n      <eds-button variant=\"secondary\" type=\"button\" (click)=\"cancelConfirmOff()\">Cancel</eds-button>\n      <eds-button variant=\"danger\" type=\"button\" [disabled]=\"toggling()\" (click)=\"confirmTurnOff()\">\n        Turn off\n      </eds-button>\n    </div>\n  </app-modal>\n}\n", styles: [".eds-topbar{height:var(--eds-topbar-height);display:flex;align-items:center;gap:16px;padding:0 24px;background:var(--eds-surface-l0);border-bottom:1px solid var(--eds-border-default);position:sticky;top:0;z-index:10}.eds-topbar-left{flex-shrink:0}.eds-breadcrumb{display:inline-flex;align-items:center;gap:4px;color:var(--eds-text-secondary)}.eds-breadcrumb-current{color:var(--eds-text-primary);font-weight:600}.eds-topbar-right{display:flex;align-items:center;gap:12px;margin-left:auto}.eds-agent-online{display:inline-flex;align-items:center;gap:8px;max-width:min(360px,42vw)}.eds-agent-toggle{display:inline-flex;align-items:center;gap:10px;border:1px solid var(--eds-border-default);background:var(--eds-surface-l0);border-radius:var(--eds-radius-md);cursor:pointer;padding:6px 10px;text-align:left;font:inherit;color:inherit}.eds-agent-toggle:disabled{opacity:.65;cursor:not-allowed}.eds-agent-toggle:hover:not(:disabled){background:var(--eds-surface-l1)}.eds-agent-toggle__track{width:36px;height:20px;border-radius:999px;background:var(--eds-gray-300);position:relative;transition:background .15s ease;flex-shrink:0}.eds-agent-toggle__track.on{background:var(--eds-green-500)}.eds-agent-toggle__track.unknown{background:var(--eds-gray-400)}.eds-agent-toggle__thumb{position:absolute;top:2px;left:2px;width:16px;height:16px;border-radius:50%;background:#fff;transition:transform .15s ease;box-shadow:var(--eds-shadow-sm)}.on .eds-agent-toggle__thumb{transform:translate(16px)}.eds-agent-toggle__copy{display:flex;flex-direction:column;gap:1px;min-width:0}.eds-agent-toggle__label{font-weight:600;color:var(--eds-text-primary);white-space:nowrap}.eds-agent-toggle__hint{font-size:11px;line-height:1.3;color:var(--eds-text-secondary);white-space:nowrap;overflow:hidden;text-overflow:ellipsis;max-width:240px}.eds-agent-retry{border:none;background:transparent;color:var(--eds-color-primary, #3681f4);cursor:pointer;padding:4px 6px;text-decoration:underline}.eds-agent-confirm__body{margin:0 0 20px;font-size:14px;line-height:1.5;color:var(--eds-text-secondary)}.eds-agent-confirm__body code{font-size:12px}.eds-agent-confirm__actions{display:flex;justify-content:flex-end;gap:10px}@media(max-width:1100px){.eds-agent-toggle__hint{display:none}}.eds-topbar-user{display:inline-flex;align-items:center;gap:8px;max-width:200px;padding:4px 8px;border-radius:var(--eds-radius-md)}.eds-topbar-user__avatar{width:28px;height:28px;border-radius:50%;background:var(--eds-gray-200);color:var(--eds-gray-700);font-size:11px;font-weight:700;display:inline-flex;align-items:center;justify-content:center;flex-shrink:0}.eds-topbar-user__email{overflow:hidden;text-overflow:ellipsis;white-space:nowrap;color:var(--eds-text-secondary)}.eds-topbar-logout{display:inline-flex;align-items:center;gap:6px;border:1px solid var(--eds-border-default);background:var(--eds-surface-l0);color:var(--eds-text-secondary);border-radius:var(--eds-radius-md);padding:6px 10px;cursor:pointer;font:inherit}.eds-topbar-logout:hover{background:var(--eds-surface-l1);color:var(--eds-text-primary);border-color:var(--eds-gray-300)}@media(max-width:1100px){.eds-topbar-user__email{display:none}}\n"] }]
-        }], ctorParameters: () => [] });
-
-class EdsAppShellComponent {
-    constructor() {
-        /** EHR embed: false (default). Standalone Voice Hub: set showModuleNav: true. */
-        this.showModuleNav = !!inject(VOICE_RECEPTIONIST_CONFIG).showModuleNav;
-    }
-    static { this.ɵfac = i0.ɵɵngDeclareFactory({ minVersion: "12.0.0", version: "19.2.17", ngImport: i0, type: EdsAppShellComponent, deps: [], target: i0.ɵɵFactoryTarget.Component }); }
-    static { this.ɵcmp = i0.ɵɵngDeclareComponent({ minVersion: "17.0.0", version: "19.2.17", type: EdsAppShellComponent, isStandalone: true, selector: "eds-app-shell", ngImport: i0, template: "<div class=\"eds-layout\">\n  @if (showModuleNav) {\n    <eds-module-nav />\n  }\n  <div class=\"eds-main\">\n    <eds-topbar />\n    <div class=\"eds-content\">\n      <router-outlet />\n    </div>\n  </div>\n  <app-toast-container />\n</div>\n", styles: [":host{display:block}.eds-layout{display:flex;min-height:100vh;background:var(--eds-surface-l1)}.eds-main{flex:1;min-width:0;display:flex;flex-direction:column}.eds-content{flex:1;overflow:auto}\n"], dependencies: [{ kind: "directive", type: RouterOutlet, selector: "router-outlet", inputs: ["name", "routerOutletData"], outputs: ["activate", "deactivate", "attach", "detach"], exportAs: ["outlet"] }, { kind: "component", type: EdsModuleNavComponent, selector: "eds-module-nav" }, { kind: "component", type: EdsTopbarComponent, selector: "eds-topbar" }, { kind: "component", type: ToastContainerComponent, selector: "app-toast-container" }], changeDetection: i0.ChangeDetectionStrategy.OnPush }); }
-}
-i0.ɵɵngDeclareClassMetadata({ minVersion: "12.0.0", version: "19.2.17", ngImport: i0, type: EdsAppShellComponent, decorators: [{
-            type: Component,
-            args: [{ selector: 'eds-app-shell', imports: [
-                        RouterOutlet,
-                        EdsModuleNavComponent,
-                        EdsTopbarComponent,
-                        ToastContainerComponent,
-                    ], changeDetection: ChangeDetectionStrategy.OnPush, template: "<div class=\"eds-layout\">\n  @if (showModuleNav) {\n    <eds-module-nav />\n  }\n  <div class=\"eds-main\">\n    <eds-topbar />\n    <div class=\"eds-content\">\n      <router-outlet />\n    </div>\n  </div>\n  <app-toast-container />\n</div>\n", styles: [":host{display:block}.eds-layout{display:flex;min-height:100vh;background:var(--eds-surface-l1)}.eds-main{flex:1;min-width:0;display:flex;flex-direction:column}.eds-content{flex:1;overflow:auto}\n"] }]
-        }] });
-
-/** Feature child routes (under the embed shell). */
-const VOICE_RECEPTIONIST_FEATURE_ROUTES = [
-    { path: '', pathMatch: 'full', redirectTo: 'dashboard' },
-    {
-        path: 'dashboard',
-        loadComponent: () => import('./edvak99-voice-receptionist-widget-dashboard-page.component-BNdnbAVM.mjs').then((m) => m.DashboardPageComponent),
-    },
-    {
-        path: 'live',
-        loadComponent: () => import('./edvak99-voice-receptionist-widget-live-calls-page.component-DfLmK89M.mjs').then((m) => m.LiveCallsPageComponent),
-    },
-    {
-        path: 'live/:id',
-        loadComponent: () => import('./edvak99-voice-receptionist-widget-live-monitor-page.component-DNpLFqBw.mjs').then((m) => m.LiveMonitorPageComponent),
-    },
-    {
-        path: 'history',
-        loadComponent: () => import('./edvak99-voice-receptionist-widget-call-history-page.component-B5AnEjoh.mjs').then((m) => m.CallHistoryPageComponent),
-    },
-    {
-        path: 'history/:id',
-        loadComponent: () => import('./edvak99-voice-receptionist-widget-call-history-detail-page.component-2K9W77As.mjs').then((m) => m.CallHistoryDetailPageComponent),
-    },
-    {
-        path: 'tasks',
-        loadComponent: () => import('./edvak99-voice-receptionist-widget-tasks-page.component-DXxjMVUv.mjs').then((m) => m.TasksPageComponent),
-    },
-    {
-        path: 'analytics',
-        loadComponent: () => import('./edvak99-voice-receptionist-widget-analytics-page.component-Dsujn5az.mjs').then((m) => m.AnalyticsPageComponent),
-    },
-    {
-        path: 'settings',
-        loadComponent: () => import('./edvak99-voice-receptionist-widget-settings-page.component-B9nv6wtB.mjs').then((m) => m.SettingsPageComponent),
-    },
-    {
-        path: 'settings/outbound-purposes',
-        loadComponent: () => import('./edvak99-voice-receptionist-widget-outbound-purposes-page.component-CYSZ832p.mjs').then((m) => m.OutboundPurposesPageComponent),
-    },
-    {
-        path: 'knowledge',
-        loadComponent: () => import('./edvak99-voice-receptionist-widget-knowledge-hub.page-BngGx_Lc.mjs').then((m) => m.KnowledgeHubPageComponent),
-    },
-    {
-        path: 'audit',
-        loadComponent: () => import('./edvak99-voice-receptionist-widget-audit-page.component-xoLlHj8K.mjs').then((m) => m.AuditPageComponent),
-    },
-    {
-        path: 'wizard',
-        loadComponent: () => import('./edvak99-voice-receptionist-widget-wizard-page.component-C1Z6yC0q.mjs').then((m) => m.WizardPageComponent),
-    },
-];
-/**
- * Lazy-loadable routes for EHR (and standalone hosts).
- * Mount under a host path, e.g. `{ path: 'ai-receptionist', children: VOICE_RECEPTIONIST_ROUTES }`.
- */
-const VOICE_RECEPTIONIST_ROUTES = [
-    {
-        path: '',
-        component: EdsAppShellComponent,
-        children: VOICE_RECEPTIONIST_FEATURE_ROUTES,
-    },
-];
-
-class EdsBadgeComponent {
-    constructor() {
-        this.tone = input('gray');
-    }
-    static { this.ɵfac = i0.ɵɵngDeclareFactory({ minVersion: "12.0.0", version: "19.2.17", ngImport: i0, type: EdsBadgeComponent, deps: [], target: i0.ɵɵFactoryTarget.Component }); }
-    static { this.ɵcmp = i0.ɵɵngDeclareComponent({ minVersion: "17.1.0", version: "19.2.17", type: EdsBadgeComponent, isStandalone: true, selector: "eds-badge", inputs: { tone: { classPropertyName: "tone", publicName: "tone", isSignal: true, isRequired: false, transformFunction: null } }, ngImport: i0, template: `<span class="eds-badge" [attr.data-tone]="tone()"><ng-content /></span>`, isInline: true, styles: [".eds-badge{display:inline-flex;align-items:center;gap:6px;padding:2px 8px;border-radius:var(--eds-radius-sm);font-family:var(--eds-font-inter);font-size:11px;font-weight:600;line-height:1.4;white-space:nowrap}.eds-badge[data-tone=brand]{background:#3681f41f;color:var(--eds-brand-600)}.eds-badge[data-tone=pos]{background:#0abf521f;color:var(--eds-green-500)}.eds-badge[data-tone=notice]{background:#ffb90026;color:#b45309}.eds-badge[data-tone=neg]{background:#f037401f;color:var(--eds-red-500)}.eds-badge[data-tone=violet]{background:#8e51ff1f;color:var(--eds-violet-500)}.eds-badge[data-tone=gray]{background:var(--eds-gray-100);color:var(--eds-gray-600)}\n"], changeDetection: i0.ChangeDetectionStrategy.OnPush }); }
-}
-i0.ɵɵngDeclareClassMetadata({ minVersion: "12.0.0", version: "19.2.17", ngImport: i0, type: EdsBadgeComponent, decorators: [{
-            type: Component,
-            args: [{ selector: 'eds-badge', standalone: true, template: `<span class="eds-badge" [attr.data-tone]="tone()"><ng-content /></span>`, changeDetection: ChangeDetectionStrategy.OnPush, styles: [".eds-badge{display:inline-flex;align-items:center;gap:6px;padding:2px 8px;border-radius:var(--eds-radius-sm);font-family:var(--eds-font-inter);font-size:11px;font-weight:600;line-height:1.4;white-space:nowrap}.eds-badge[data-tone=brand]{background:#3681f41f;color:var(--eds-brand-600)}.eds-badge[data-tone=pos]{background:#0abf521f;color:var(--eds-green-500)}.eds-badge[data-tone=notice]{background:#ffb90026;color:#b45309}.eds-badge[data-tone=neg]{background:#f037401f;color:var(--eds-red-500)}.eds-badge[data-tone=violet]{background:#8e51ff1f;color:var(--eds-violet-500)}.eds-badge[data-tone=gray]{background:var(--eds-gray-100);color:var(--eds-gray-600)}\n"] }]
-        }] });
-
-/*
- * Public API Surface of @edvak99/voice-receptionist-widget
- */
-
-/**
- * Generated bundle index. Do not edit.
- */
-
-export { AiReceptionistApiService as A, DEFAULT_PAGE_SIZE as D, EdsButtonComponent as E, ModalComponent as M, ToastService as T, VOICE_RECEPTIONIST_CONFIG as V, WELCOME_MESSAGE_MAX as W, EdsBadgeComponent as a, EdsIconComponent as b, EdsPulseDotComponent as c, resolveToolDisplayName as d, createVoiceReceptionistPaths as e, totalPages as f, buildAutoWelcomeTemplate as g, resolveWelcomePreview as h, DEFAULT_PLACEHOLDERS as i, asPaginatedResult as j, EdsAppShellComponent as k, VOICE_RECEPTIONIST_FEATURE_ROUTES as l, VOICE_RECEPTIONIST_ROUTES as m, VOICE_RECEPTIONIST_SESSION as n, provideVoiceReceptionist as p, resolveToolKey as r, toolEventTrackKey as t };
-//# sourceMappingURL=edvak99-voice-receptionist-widget-edvak99-voice-receptionist-widget-Dn0GrZ6_.mjs.map
+export { AiReceptionistApiService as A, DEFAULT_PAGE_SIZE as D, WELCOME_MESSAGE_MAX as W, historyResolutionLabel as a, historyResolution as b, callerMetaLine as c, ageFromDob as d, resolveToolKey as e, resolveToolDisplayName as f, toolEventTrackKey as g, historyResultChips as h, isUnknownCaller as i, createVoiceReceptionistPaths as j, totalPages as k, activityTypeLabel as l, initialsFromName as m, buildAutoWelcomeTemplate as n, resolveWelcomePreview as o, DEFAULT_PLACEHOLDERS as p, resultChipIcon as r, toE164Phone as t };
+//# sourceMappingURL=edvak99-voice-receptionist-widget-ai-receptionist-api.service-48cifVPF.mjs.map