@droz-js/sdk 0.26.18 → 0.26.19

package/package.json

@@ -1,7 +1,7 @@
 {
   "name": "@droz-js/sdk",
   "description": "Droz SDK",
-  "version": "0.26.18",
+  "version": "0.26.19",
   "private": false,
   "repository": {
     "type": "git",

package/src/drozai.d.ts

@@ -61,6 +61,15 @@ declare const DrozAi_base: new (options?: import("./client/http").HttpClientOpti
     aiAgentRetentionPolicy(variables?: import("./sdks/ai").Exact<{
         [key: string]: never;
     }>, options?: unknown): Promise<import("./sdks/ai").AiAgentRetentionPolicyQuery>;
+    setAiAgentBusinessHours(variables: import("./sdks/ai").Exact<{
+        input: import("./sdks/ai").SetAiAgentBusinessHoursInput;
+    }>, options?: unknown): Promise<import("./sdks/ai").SetAiAgentBusinessHoursMutation>;
+    aiAgentApprovalQueueAlerts(variables?: import("./sdks/ai").Exact<{
+        [key: string]: never;
+    }>, options?: unknown): Promise<import("./sdks/ai").AiAgentApprovalQueueAlertsQuery>;
+    aiAgentBusinessHours(variables?: import("./sdks/ai").Exact<{
+        [key: string]: never;
+    }>, options?: unknown): Promise<import("./sdks/ai").AiAgentBusinessHoursQuery>;
     aiAgentConversationMetrics(variables: import("./sdks/ai").Exact<{
         input: import("./sdks/ai").AiAgentConversationMetricsInput;
     }>, options?: unknown): Promise<import("./sdks/ai").AiAgentConversationMetricsQuery>;

package/src/sdks/ai.d.ts

@@ -168,11 +168,24 @@ export type AiAgentApprovalPage = {
     nextCursor?: Maybe<Scalars['String']['output']>;
     nodes: Array<AiAgentApproval>;
 };
+export type AiAgentApprovalQueueAlert = {
+    aiAgentId: Scalars['ID']['output'];
+    approvalQueueId: Scalars['ID']['output'];
+    procedureId: Scalars['ID']['output'];
+    procedureName: Scalars['String']['output'];
+};
+export declare enum AiAgentApprovalRouting {
+    Chat = "CHAT",
+    Legacy = "LEGACY"
+}
 export declare enum AiAgentApprovalStatus {
     Approved = "approved",
+    Cancelled = "cancelled",
     Expired = "expired",
     Pending = "pending",
-    Rejected = "rejected"
+    Rejected = "rejected",
+    Requesting = "requesting",
+    Unavailable = "unavailable"
 }
 export type AiAgentAuthoringRefInput = {
     aiAgentId: Scalars['ID']['input'];
@@ -184,6 +197,7 @@ export type AiAgentAuthoringRules = {
     maxAuthoredFieldLength: Scalars['Int']['output'];
     maxAutomaticMessageChars: Scalars['Int']['output'];
     maxReplySubjectChars: Scalars['Int']['output'];
+    maxToneNotesLength: Scalars['Int']['output'];
 };
 export type AiAgentBudget = {
     maxCostMicroUsd?: Maybe<Scalars['Int']['output']>;
@@ -201,6 +215,57 @@ export type AiAgentBudgetInput = {
     maxToolCalls: Scalars['Int']['input'];
     onExceeded: BudgetExceededAction;
 };
+export type AiAgentBusinessHours = {
+    alert?: Maybe<AiAgentBusinessHoursAlert>;
+    days: Array<AiAgentBusinessHoursDay>;
+    product?: Maybe<Scalars['String']['output']>;
+    receivedAt?: Maybe<Scalars['DateTime']['output']>;
+    recordId?: Maybe<Scalars['String']['output']>;
+    source: AiAgentBusinessHoursSource;
+    status: AiAgentBusinessHoursStatus;
+};
+export declare enum AiAgentBusinessHoursAlert {
+    NotConfigured = "NOT_CONFIGURED",
+    NotReceived = "NOT_RECEIVED",
+    NoDayOn = "NO_DAY_ON",
+    RecordRenamed = "RECORD_RENAMED"
+}
+export type AiAgentBusinessHoursDay = {
+    enabled: Scalars['Boolean']['output'];
+    slots: Array<AiAgentBusinessHoursSlot>;
+    weekday: AiAgentBusinessHoursWeekday;
+};
+export type AiAgentBusinessHoursDayInput = {
+    enabled: Scalars['Boolean']['input'];
+    slots: Array<AiAgentBusinessHoursSlotInput>;
+    weekday: AiAgentBusinessHoursWeekday;
+};
+export type AiAgentBusinessHoursSlot = {
+    end: Scalars['String']['output'];
+    start: Scalars['String']['output'];
+};
+export type AiAgentBusinessHoursSlotInput = {
+    end: Scalars['String']['input'];
+    start: Scalars['String']['input'];
+};
+export declare enum AiAgentBusinessHoursSource {
+    DrozChat = "DROZ_CHAT",
+    Manual = "MANUAL"
+}
+export declare enum AiAgentBusinessHoursStatus {
+    Inside = "INSIDE",
+    Outside = "OUTSIDE",
+    Unknown = "UNKNOWN"
+}
+export declare enum AiAgentBusinessHoursWeekday {
+    Friday = "FRIDAY",
+    Monday = "MONDAY",
+    Saturday = "SATURDAY",
+    Sunday = "SUNDAY",
+    Thursday = "THURSDAY",
+    Tuesday = "TUESDAY",
+    Wednesday = "WEDNESDAY"
+}
 export type AiAgentCampaignInput = {
     message?: InputMaybe<Scalars['String']['input']>;
     name?: InputMaybe<Scalars['String']['input']>;
@@ -698,6 +763,7 @@ export type AiAgentObjectionInput = {
     response: Scalars['String']['input'];
 };
 export type AiAgentProcedure = {
+    approvalQueueId?: Maybe<Scalars['String']['output']>;
     approvedReplyTemplate?: Maybe<Scalars['String']['output']>;
     contingency: Scalars['String']['output'];
     continuesAfterApproval: Scalars['Boolean']['output'];
@@ -816,6 +882,7 @@ export declare enum AiAgentSortDirection {
 export type AiAgentSpec = {
     /** @deprecated Ignorado. O tipo da ferramenta sai do método do conector. O campo sai na próxima versão. */
     allowWriteTools?: Maybe<Scalars['Boolean']['output']>;
+    approvalRouting: AiAgentApprovalRouting;
     budget: AiAgentBudget;
     can: Array<Scalars['String']['output']>;
     cannot: Array<Scalars['String']['output']>;
@@ -832,6 +899,7 @@ export type AiAgentSpec = {
 export type AiAgentSpecInput = {
     /** @deprecated Ignorado. O tipo da ferramenta sai do método do conector. O campo sai na próxima versão. */
     allowWriteTools?: InputMaybe<Scalars['Boolean']['input']>;
+    approvalRouting?: InputMaybe<AiAgentApprovalRouting>;
     budget: AiAgentBudgetInput;
     can: Array<Scalars['String']['input']>;
     cannot: Array<Scalars['String']['input']>;
@@ -848,6 +916,7 @@ export type AiAgentSpecInput = {
 export type AiAgentSummary = {
     aiAgentId: Scalars['ID']['output'];
     channels: Array<Scalars['String']['output']>;
+    hasHumanIntervention: Scalars['Boolean']['output'];
     liveVersion?: Maybe<Scalars['Int']['output']>;
     name: Scalars['String']['output'];
     queuedApprovals: Scalars['Number']['output'];
@@ -903,6 +972,7 @@ export type AiAgentToolParameter = {
     type: ToolParameterType;
 };
 export type AiAgentToolParameterInput = {
+    critical?: InputMaybe<Scalars['Boolean']['input']>;
     description: Scalars['String']['input'];
     format?: InputMaybe<ToolParameterFormat>;
     groundedBy?: InputMaybe<Array<Scalars['String']['input']>>;
@@ -1106,6 +1176,7 @@ export type Mutation = {
     saveAiAgentProcedure: AiAgentProcedure;
     saveAiAgentScenario?: Maybe<AiAgentScenario>;
     saveAiAgentUseCase: AiAgentUseCase;
+    setAiAgentBusinessHours: AiAgentBusinessHours;
     setAiAgentRetentionPolicy: AiAgentRetentionPolicy;
     unpublishAiAgentVersion: Array<AiAgentVersion>;
     unregisterAiAgentTool?: Maybe<Scalars['Boolean']['output']>;
@@ -1179,6 +1250,9 @@ export type MutationSaveAiAgentScenarioArgs = {
 export type MutationSaveAiAgentUseCaseArgs = {
     input: SaveAiAgentUseCaseInput;
 };
+export type MutationSetAiAgentBusinessHoursArgs = {
+    input: SetAiAgentBusinessHoursInput;
+};
 export type MutationSetAiAgentRetentionPolicyArgs = {
     input: AiAgentRetentionPolicyInput;
 };
@@ -1246,7 +1320,9 @@ export type QnAInstance = {
     updatedAt: Scalars['DateTime']['output'];
 };
 export type Query = {
+    aiAgentApprovalQueueAlerts: Array<AiAgentApprovalQueueAlert>;
     aiAgentAuthoringRules: AiAgentAuthoringRules;
+    aiAgentBusinessHours: AiAgentBusinessHours;
     aiAgentCheckLimits: AiAgentCheckLimits;
     aiAgentConversationMetrics: AiAgentConversationMetricsPage;
     aiAgentConversationOutcome?: Maybe<AiAgentConversationOutcome>;
@@ -1379,6 +1455,7 @@ export type ResolveAiAgentApprovalInput = {
 };
 export type SaveAiAgentProcedureInput = {
     aiAgentId: Scalars['ID']['input'];
+    approvalQueueId?: InputMaybe<Scalars['String']['input']>;
     approvedReplyTemplate?: InputMaybe<Scalars['String']['input']>;
     contingency: Scalars['String']['input'];
     continuesAfterApproval?: InputMaybe<Scalars['Boolean']['input']>;
@@ -1434,6 +1511,10 @@ export type SearchResultsStats = {
     searchTime: Scalars['Float']['output'];
     totalPages: Scalars['Float']['output'];
 };
+export type SetAiAgentBusinessHoursInput = {
+    days?: InputMaybe<Array<AiAgentBusinessHoursDayInput>>;
+    source: AiAgentBusinessHoursSource;
+};
 export type StringMatcher = {
     btw?: Maybe<Array<Maybe<Scalars['String']['output']>>>;
     ct?: Maybe<Scalars['String']['output']>;
@@ -1512,6 +1593,10 @@ export declare enum ToolParameterType {
 export declare enum Typenames {
     AiAgentAnswerCache = "AiAgentAnswerCache",
     AiAgentApproval = "AiAgentApproval",
+    AiAgentApprovalQueueCatalog = "AiAgentApprovalQueueCatalog",
+    AiAgentApprovalSessionLock = "AiAgentApprovalSessionLock",
+    AiAgentApprovalTaskKey = "AiAgentApprovalTaskKey",
+    AiAgentBusinessHours = "AiAgentBusinessHours",
     AiAgentCheckRun = "AiAgentCheckRun",
     AiAgentConsumption = "AiAgentConsumption",
     AiAgentConsumptionMark = "AiAgentConsumptionMark",
@@ -1554,9 +1639,9 @@ export type UpdateQnAInstanceInput = {
     name?: InputMaybe<Scalars['String']['input']>;
     tryToReplyOnTransition?: InputMaybe<Scalars['Boolean']['input']>;
 };
-export type AiAgentSummaryFragment = Pick<AiAgentSummary, 'aiAgentId' | 'name' | 'liveVersion' | 'channels' | 'updatedAt' | 'queuedApprovals' | 'status'>;
+export type AiAgentSummaryFragment = Pick<AiAgentSummary, 'aiAgentId' | 'name' | 'liveVersion' | 'channels' | 'updatedAt' | 'queuedApprovals' | 'hasHumanIntervention' | 'status'>;
 export type AiAgentVersionFragment = Pick<AiAgentVersion, 'aiAgentId' | 'version' | 'status' | 'createdAt'>;
-export type AiAgentSpecFragment = (Pick<AiAgentSpec, 'can' | 'cannot' | 'knowledgeBaseIds' | 'knowledgeFallback' | 'toolIds' | 'channels' | 'typingIndicator'> & {
+export type AiAgentSpecFragment = (Pick<AiAgentSpec, 'can' | 'cannot' | 'knowledgeBaseIds' | 'knowledgeFallback' | 'toolIds' | 'channels' | 'typingIndicator' | 'approvalRouting'> & {
     identity: Pick<AiAgentIdentity, 'displayName' | 'role' | 'tone' | 'toneNotes' | 'openingMessage' | 'outOfScopeBehaviour'>;
     budget: Pick<AiAgentBudget, 'maxSteps' | 'maxToolCalls' | 'maxTokens' | 'maxCostMicroUsd' | 'maxPeriodCostMicroUsd' | 'onExceeded'>;
     handoff?: Maybe<Pick<AiAgentHandoff, 'transition' | 'target' | 'toolFailureMessage'>>;
@@ -1626,7 +1711,7 @@ export type RemoveAiAgentMutationVariables = Exact<{
 }>;
 export type RemoveAiAgentMutation = Pick<Mutation, 'removeAiAgent'>;
 export type AiAgentUseCaseFragment = Pick<AiAgentUseCase, 'id' | 'name' | 'subjectDescription' | 'procedureId' | 'tag' | 'status' | 'updatedAt'>;
-export type AiAgentProcedureFragment = (Pick<AiAgentProcedure, 'id' | 'name' | 'guidanceSteps' | 'toolIds' | 'contingency' | 'executionAutonomy' | 'endsConversationAfterInforming' | 'continuesAfterApproval' | 'approvedReplyTemplate' | 'deniedReplyTemplate' | 'expiredReplyTemplate' | 'replyEmailSubject' | 'objective' | 'nextStep' | 'status' | 'updatedAt'> & {
+export type AiAgentProcedureFragment = (Pick<AiAgentProcedure, 'id' | 'name' | 'guidanceSteps' | 'toolIds' | 'contingency' | 'executionAutonomy' | 'endsConversationAfterInforming' | 'continuesAfterApproval' | 'approvalQueueId' | 'approvedReplyTemplate' | 'deniedReplyTemplate' | 'expiredReplyTemplate' | 'replyEmailSubject' | 'objective' | 'nextStep' | 'status' | 'updatedAt'> & {
     objections: Array<Pick<AiAgentObjection, 'objection' | 'response'>>;
 });
 export type AiAgentToolFragment = (Pick<AiAgentTool, 'toolId' | 'name' | 'description' | 'effect' | 'availability' | 'requiresAuthenticatedCustomer' | 'onFailure' | 'concludedWhen' | 'emptyResultMessage' | 'customerScope' | 'returns' | 'deliverAsIs' | 'approvalMode'> & {
@@ -1698,6 +1783,29 @@ export type AiAgentRetentionPolicyQuery = {
         days: Pick<AiAgentRetentionDays, 'transcript' | 'session_state' | 'long_term_memory'>;
     });
 };
+export type AiAgentBusinessHoursFragment = (Pick<AiAgentBusinessHours, 'source' | 'product' | 'recordId' | 'status' | 'alert' | 'receivedAt'> & {
+    days: Array<(Pick<AiAgentBusinessHoursDay, 'weekday' | 'enabled'> & {
+        slots: Array<Pick<AiAgentBusinessHoursSlot, 'start' | 'end'>>;
+    })>;
+});
+export type SetAiAgentBusinessHoursMutationVariables = Exact<{
+    input: SetAiAgentBusinessHoursInput;
+}>;
+export type SetAiAgentBusinessHoursMutation = {
+    setAiAgentBusinessHours: AiAgentBusinessHoursFragment;
+};
+export type AiAgentApprovalQueueAlertsQueryVariables = Exact<{
+    [key: string]: never;
+}>;
+export type AiAgentApprovalQueueAlertsQuery = {
+    aiAgentApprovalQueueAlerts: Array<Pick<AiAgentApprovalQueueAlert, 'aiAgentId' | 'procedureId' | 'procedureName' | 'approvalQueueId'>>;
+};
+export type AiAgentBusinessHoursQueryVariables = Exact<{
+    [key: string]: never;
+}>;
+export type AiAgentBusinessHoursQuery = {
+    aiAgentBusinessHours: AiAgentBusinessHoursFragment;
+};
 export type AiAgentConversationMetricsQueryVariables = Exact<{
     input: AiAgentConversationMetricsInput;
 }>;
@@ -1876,7 +1984,7 @@ export type AiAgentAuthoringRulesQueryVariables = Exact<{
     [key: string]: never;
 }>;
 export type AiAgentAuthoringRulesQuery = {
-    aiAgentAuthoringRules: Pick<AiAgentAuthoringRules, 'maxAuthoredFieldLength' | 'maxAutomaticMessageChars' | 'maxReplySubjectChars' | 'knowledgeFallbacks' | 'defaultKnowledgeFallback'>;
+    aiAgentAuthoringRules: Pick<AiAgentAuthoringRules, 'maxAuthoredFieldLength' | 'maxToneNotesLength' | 'maxAutomaticMessageChars' | 'maxReplySubjectChars' | 'knowledgeFallbacks' | 'defaultKnowledgeFallback'>;
 };
 export type AiAgentCheckLimitsQueryVariables = Exact<{
     aiAgentId: Scalars['ID']['input'];
@@ -1993,17 +2101,18 @@ export type RemoveQnAInstanceMutationVariables = Exact<{
 export type RemoveQnAInstanceMutation = {
     removeQnAInstance?: Maybe<QnaFragmentFragment>;
 };
-export declare const AiAgentSummaryFragmentDoc = "\n    fragment aiAgentSummary on AiAgentSummary {\n  aiAgentId\n  name\n  liveVersion\n  channels\n  updatedAt\n  queuedApprovals\n  status\n}\n    ";
+export declare const AiAgentSummaryFragmentDoc = "\n    fragment aiAgentSummary on AiAgentSummary {\n  aiAgentId\n  name\n  liveVersion\n  channels\n  updatedAt\n  queuedApprovals\n  hasHumanIntervention\n  status\n}\n    ";
 export declare const AiAgentVersionFragmentDoc = "\n    fragment aiAgentVersion on AiAgentVersion {\n  aiAgentId\n  version\n  status\n  createdAt\n}\n    ";
-export declare const AiAgentSpecFragmentDoc = "\n    fragment aiAgentSpec on AiAgentSpec {\n  identity {\n    displayName\n    role\n    tone\n    toneNotes\n    openingMessage\n    outOfScopeBehaviour\n  }\n  can\n  cannot\n  knowledgeBaseIds\n  knowledgeFallback\n  toolIds\n  budget {\n    maxSteps\n    maxToolCalls\n    maxTokens\n    maxCostMicroUsd\n    maxPeriodCostMicroUsd\n    onExceeded\n  }\n  handoff {\n    transition\n    target\n    toolFailureMessage\n  }\n  insistence {\n    retriesAfterRefusal\n    handoffOnRequest\n  }\n  channels\n  conversationTiming {\n    channel\n    abandonAfterMs\n    remindAfterMs\n    metaWindowMs\n    reminderMessage\n    renewalMessage\n  }\n  typingIndicator\n}\n    ";
+export declare const AiAgentSpecFragmentDoc = "\n    fragment aiAgentSpec on AiAgentSpec {\n  identity {\n    displayName\n    role\n    tone\n    toneNotes\n    openingMessage\n    outOfScopeBehaviour\n  }\n  can\n  cannot\n  knowledgeBaseIds\n  knowledgeFallback\n  toolIds\n  budget {\n    maxSteps\n    maxToolCalls\n    maxTokens\n    maxCostMicroUsd\n    maxPeriodCostMicroUsd\n    onExceeded\n  }\n  handoff {\n    transition\n    target\n    toolFailureMessage\n  }\n  insistence {\n    retriesAfterRefusal\n    handoffOnRequest\n  }\n  channels\n  conversationTiming {\n    channel\n    abandonAfterMs\n    remindAfterMs\n    metaWindowMs\n    reminderMessage\n    renewalMessage\n  }\n  typingIndicator\n  approvalRouting\n}\n    ";
 export declare const AiAgentToolExclusionFragmentDoc = "\n    fragment aiAgentToolExclusion on AiAgentToolExclusion {\n  toolId\n  reason\n}\n    ";
 export declare const AiAgentVersionWithSpecFragmentDoc = "\n    fragment aiAgentVersionWithSpec on AiAgentVersion {\n  aiAgentId\n  version\n  status\n  createdAt\n  spec {\n    ...aiAgentSpec\n  }\n  excludedTools {\n    ...aiAgentToolExclusion\n  }\n}\n    ";
 export declare const AiAgentListingMetricsFieldsFragmentDoc = "\n    fragment aiAgentListingMetricsFields on AiAgentListingMetrics {\n  aiAgentId\n  conversations\n  conversationsResolved\n  conversationsHandoffRequested\n  resolutionRate\n  resolvedRate\n  costMicroUsd\n}\n    ";
 export declare const AiAgentUseCaseFragmentDoc = "\n    fragment aiAgentUseCase on AiAgentUseCase {\n  id\n  name\n  subjectDescription\n  procedureId\n  tag\n  status\n  updatedAt\n}\n    ";
-export declare const AiAgentProcedureFragmentDoc = "\n    fragment aiAgentProcedure on AiAgentProcedure {\n  id\n  name\n  guidanceSteps\n  toolIds\n  contingency\n  executionAutonomy\n  endsConversationAfterInforming\n  continuesAfterApproval\n  approvedReplyTemplate\n  deniedReplyTemplate\n  expiredReplyTemplate\n  replyEmailSubject\n  objective\n  nextStep\n  objections {\n    objection\n    response\n  }\n  status\n  updatedAt\n}\n    ";
+export declare const AiAgentProcedureFragmentDoc = "\n    fragment aiAgentProcedure on AiAgentProcedure {\n  id\n  name\n  guidanceSteps\n  toolIds\n  contingency\n  executionAutonomy\n  endsConversationAfterInforming\n  continuesAfterApproval\n  approvalQueueId\n  approvedReplyTemplate\n  deniedReplyTemplate\n  expiredReplyTemplate\n  replyEmailSubject\n  objective\n  nextStep\n  objections {\n    objection\n    response\n  }\n  status\n  updatedAt\n}\n    ";
 export declare const AiAgentToolFragmentDoc = "\n    fragment aiAgentTool on AiAgentTool {\n  toolId\n  name\n  description\n  effect\n  availability\n  requiresAuthenticatedCustomer\n  onFailure\n  concludedWhen\n  emptyResultMessage\n  customerScope\n  recordOwner {\n    listPath\n    ownerField\n    ownerParameters\n  }\n  returns\n  deliverAsIs\n  approvalMode\n  confirmation {\n    summaryField\n    tokenField\n    tokenArg\n  }\n  parameters {\n    name\n    type\n    required\n    description\n    grounding\n    format\n  }\n}\n    ";
 export declare const AiAgentTraceFragmentDoc = "\n    fragment aiAgentTrace on AiAgentTrace {\n  sessionId\n  turn\n  aiAgentId\n  agentVersion\n  input\n  promptBuilderVersion\n  platformTextVersions\n  identificationRequired\n  promptFingerprint\n  knowledgeOrigins\n  knowledgeQuery\n  outcome\n  haltReason\n  handoffHeld\n  unbackedClaim\n  unbackedClaimKinds\n  steps\n  answer\n  startedAt\n  model\n  reasoningEffort\n  excludedTools {\n    ...aiAgentToolExclusion\n  }\n  toolCalls {\n    toolId\n    name\n    result\n    ok\n    empty\n    connection\n    errorClass\n    held\n  }\n}\n    ";
 export declare const AiAgentScenarioFragmentDoc = "\n    fragment aiAgentScenario on AiAgentScenario {\n  scenarioId\n  description\n  customerId\n  turns\n  expectations\n}\n    ";
+export declare const AiAgentBusinessHoursFragmentDoc = "\n    fragment aiAgentBusinessHours on AiAgentBusinessHours {\n  source\n  product\n  recordId\n  days {\n    weekday\n    enabled\n    slots {\n      start\n      end\n    }\n  }\n  status\n  alert\n  receivedAt\n}\n    ";
 export declare const AiAgentDashboardIndicatorFragmentDoc = "\n    fragment aiAgentDashboardIndicator on AiAgentDashboardIndicator {\n  value\n  polarity\n  variation {\n    unit\n    value\n  }\n}\n    ";
 export declare const AiAgentDashboardSentimentFragmentDoc = "\n    fragment aiAgentDashboardSentiment on AiAgentDashboardSentiment {\n  sentiment\n  count\n  percent\n  polarity\n  variation {\n    unit\n    value\n  }\n}\n    ";
 export declare const AiAgentDashboardContactReasonFragmentDoc = "\n    fragment aiAgentDashboardContactReason on AiAgentDashboardContactReason {\n  key\n  count\n  percent\n}\n    ";
@@ -2011,7 +2120,7 @@ export declare const AiAgentApprovalFragmentDoc = "\n    fragment aiAgentApprova
 export declare const AiAgentCheckRunFragmentDoc = "\n    fragment aiAgentCheckRun on AiAgentCheckRun {\n  runId\n  aiAgentId\n  version\n  status\n  requestedAt\n  startedAt\n  finishedAt\n  totalRuns\n  completedRuns\n  error\n  excludedTools {\n    ...aiAgentToolExclusion\n  }\n  result {\n    safeToPublish\n    authoring {\n      useCases\n      procedures\n      updatedAt\n    }\n    reports {\n      scenarioId\n      runs\n      cut\n      measured\n      passed\n      rate\n      handoffReasons {\n        key\n        count\n      }\n      turns {\n        turn\n        runs\n        answered\n        grounded\n        blocked\n        identificationRequired\n        toolNames {\n          key\n          count\n        }\n        rejectedCalls {\n          toolName\n          reason\n          count\n        }\n        heldCalls {\n          key\n          count\n        }\n        blockCategories {\n          key\n          count\n        }\n      }\n    }\n    regressions {\n      scenarioId\n      before\n      after\n    }\n  }\n}\n    ";
 export declare const NlpInstanceFragmentDoc = "\n    fragment nlpInstance on NlpInstance {\n  id\n  name\n  drn\n  options {\n    transition\n    samples\n  }\n  createdAt\n  updatedAt\n}\n    ";
 export declare const QnaFragmentFragmentDoc = "\n    fragment qnaFragment on QnAInstance {\n  id\n  name\n  drn\n  credentialsId\n  tryToReplyOnTransition\n  createdAt\n  updatedAt\n}\n    ";
-export declare const ListAiAgentsDocument = "\n    query listAiAgents {\n  listAiAgents {\n    ...aiAgentSummary\n  }\n}\n    \n    fragment aiAgentSummary on AiAgentSummary {\n  aiAgentId\n  name\n  liveVersion\n  channels\n  updatedAt\n  queuedApprovals\n  status\n}\n    ";
+export declare const ListAiAgentsDocument = "\n    query listAiAgents {\n  listAiAgents {\n    ...aiAgentSummary\n  }\n}\n    \n    fragment aiAgentSummary on AiAgentSummary {\n  aiAgentId\n  name\n  liveVersion\n  channels\n  updatedAt\n  queuedApprovals\n  hasHumanIntervention\n  status\n}\n    ";
 export declare const ListAiAgentVersionsDocument = "\n    query listAiAgentVersions($aiAgentId: ID!) {\n  listAiAgentVersions(aiAgentId: $aiAgentId) {\n    ...aiAgentVersion\n  }\n}\n    \n    fragment aiAgentVersion on AiAgentVersion {\n  aiAgentId\n  version\n  status\n  createdAt\n}\n    ";
 export declare const AiAgentListingMetricsDocument = "\n    query aiAgentListingMetrics($input: AiAgentMetricsWindowInput!) {\n  aiAgentListingMetrics(input: $input) {\n    ...aiAgentListingMetricsFields\n  }\n}\n    \n    fragment aiAgentListingMetricsFields on AiAgentListingMetrics {\n  aiAgentId\n  conversations\n  conversationsResolved\n  conversationsHandoffRequested\n  resolutionRate\n  resolvedRate\n  costMicroUsd\n}\n    ";
 export declare const DraftAiAgentDocument = "\n    mutation draftAiAgent($input: DraftAiAgentInput!) {\n  draftAiAgent(input: $input) {\n    ...aiAgentVersion\n    excludedTools {\n      ...aiAgentToolExclusion\n    }\n  }\n}\n    \n    fragment aiAgentVersion on AiAgentVersion {\n  aiAgentId\n  version\n  status\n  createdAt\n}\n    \n\n    fragment aiAgentToolExclusion on AiAgentToolExclusion {\n  toolId\n  reason\n}\n    ";
@@ -2021,7 +2130,7 @@ export declare const RollbackAiAgentVersionDocument = "\n    mutation rollbackAi
 export declare const RemoveAiAgentVersionDocument = "\n    mutation removeAiAgentVersion($input: AiAgentVersionRefInput!) {\n  removeAiAgentVersion(input: $input) {\n    ...aiAgentVersion\n  }\n}\n    \n    fragment aiAgentVersion on AiAgentVersion {\n  aiAgentId\n  version\n  status\n  createdAt\n}\n    ";
 export declare const RemoveAiAgentDocument = "\n    mutation removeAiAgent($input: AiAgentRefInput!) {\n  removeAiAgent(input: $input)\n}\n    ";
 export declare const ListAiAgentUseCasesDocument = "\n    query listAiAgentUseCases($aiAgentId: ID!) {\n  listAiAgentUseCases(aiAgentId: $aiAgentId) {\n    ...aiAgentUseCase\n  }\n}\n    \n    fragment aiAgentUseCase on AiAgentUseCase {\n  id\n  name\n  subjectDescription\n  procedureId\n  tag\n  status\n  updatedAt\n}\n    ";
-export declare const ListAiAgentProceduresDocument = "\n    query listAiAgentProcedures($aiAgentId: ID!) {\n  listAiAgentProcedures(aiAgentId: $aiAgentId) {\n    ...aiAgentProcedure\n  }\n}\n    \n    fragment aiAgentProcedure on AiAgentProcedure {\n  id\n  name\n  guidanceSteps\n  toolIds\n  contingency\n  executionAutonomy\n  endsConversationAfterInforming\n  continuesAfterApproval\n  approvedReplyTemplate\n  deniedReplyTemplate\n  expiredReplyTemplate\n  replyEmailSubject\n  objective\n  nextStep\n  objections {\n    objection\n    response\n  }\n  status\n  updatedAt\n}\n    ";
+export declare const ListAiAgentProceduresDocument = "\n    query listAiAgentProcedures($aiAgentId: ID!) {\n  listAiAgentProcedures(aiAgentId: $aiAgentId) {\n    ...aiAgentProcedure\n  }\n}\n    \n    fragment aiAgentProcedure on AiAgentProcedure {\n  id\n  name\n  guidanceSteps\n  toolIds\n  contingency\n  executionAutonomy\n  endsConversationAfterInforming\n  continuesAfterApproval\n  approvalQueueId\n  approvedReplyTemplate\n  deniedReplyTemplate\n  expiredReplyTemplate\n  replyEmailSubject\n  objective\n  nextStep\n  objections {\n    objection\n    response\n  }\n  status\n  updatedAt\n}\n    ";
 export declare const ListAiAgentToolsDocument = "\n    query listAiAgentTools {\n  listAiAgentTools {\n    ...aiAgentTool\n  }\n}\n    \n    fragment aiAgentTool on AiAgentTool {\n  toolId\n  name\n  description\n  effect\n  availability\n  requiresAuthenticatedCustomer\n  onFailure\n  concludedWhen\n  emptyResultMessage\n  customerScope\n  recordOwner {\n    listPath\n    ownerField\n    ownerParameters\n  }\n  returns\n  deliverAsIs\n  approvalMode\n  confirmation {\n    summaryField\n    tokenField\n    tokenArg\n  }\n  parameters {\n    name\n    type\n    required\n    description\n    grounding\n    format\n  }\n}\n    ";
 export declare const AiAgentUseCaseOverlapDocument = "\n    query aiAgentUseCaseOverlap($aiAgentId: ID!) {\n  aiAgentUseCaseOverlap(aiAgentId: $aiAgentId) {\n    threshold\n    pairs {\n      left\n      right\n      score\n    }\n  }\n}\n    ";
 export declare const AiAgentTraceDocument = "\n    query aiAgentTrace($sessionId: ID!, $conversationId: ID) {\n  aiAgentTrace(sessionId: $sessionId, conversationId: $conversationId) {\n    ...aiAgentTrace\n  }\n}\n    \n    fragment aiAgentTrace on AiAgentTrace {\n  sessionId\n  turn\n  aiAgentId\n  agentVersion\n  input\n  promptBuilderVersion\n  platformTextVersions\n  identificationRequired\n  promptFingerprint\n  knowledgeOrigins\n  knowledgeQuery\n  outcome\n  haltReason\n  handoffHeld\n  unbackedClaim\n  unbackedClaimKinds\n  steps\n  answer\n  startedAt\n  model\n  reasoningEffort\n  excludedTools {\n    ...aiAgentToolExclusion\n  }\n  toolCalls {\n    toolId\n    name\n    result\n    ok\n    empty\n    connection\n    errorClass\n    held\n  }\n}\n    \n\n    fragment aiAgentToolExclusion on AiAgentToolExclusion {\n  toolId\n  reason\n}\n    ";
@@ -2029,12 +2138,15 @@ export declare const ListAiAgentScenariosDocument = "\n    query listAiAgentScen
 export declare const ReindexAiAgentDashboardDocument = "\n    mutation reindexAiAgentDashboard($input: ReindexAiAgentDashboardInput!) {\n  reindexAiAgentDashboard(input: $input)\n}\n    ";
 export declare const SetAiAgentRetentionPolicyDocument = "\n    mutation setAiAgentRetentionPolicy($input: AiAgentRetentionPolicyInput!) {\n  setAiAgentRetentionPolicy(input: $input) {\n    days {\n      transcript\n      session_state\n      long_term_memory\n    }\n    masksPersonalData\n  }\n}\n    ";
 export declare const AiAgentRetentionPolicyDocument = "\n    query aiAgentRetentionPolicy {\n  aiAgentRetentionPolicy {\n    days {\n      transcript\n      session_state\n      long_term_memory\n    }\n    masksPersonalData\n  }\n}\n    ";
+export declare const SetAiAgentBusinessHoursDocument = "\n    mutation setAiAgentBusinessHours($input: SetAiAgentBusinessHoursInput!) {\n  setAiAgentBusinessHours(input: $input) {\n    ...aiAgentBusinessHours\n  }\n}\n    \n    fragment aiAgentBusinessHours on AiAgentBusinessHours {\n  source\n  product\n  recordId\n  days {\n    weekday\n    enabled\n    slots {\n      start\n      end\n    }\n  }\n  status\n  alert\n  receivedAt\n}\n    ";
+export declare const AiAgentApprovalQueueAlertsDocument = "\n    query aiAgentApprovalQueueAlerts {\n  aiAgentApprovalQueueAlerts {\n    aiAgentId\n    procedureId\n    procedureName\n    approvalQueueId\n  }\n}\n    ";
+export declare const AiAgentBusinessHoursDocument = "\n    query aiAgentBusinessHours {\n  aiAgentBusinessHours {\n    ...aiAgentBusinessHours\n  }\n}\n    \n    fragment aiAgentBusinessHours on AiAgentBusinessHours {\n  source\n  product\n  recordId\n  days {\n    weekday\n    enabled\n    slots {\n      start\n      end\n    }\n  }\n  status\n  alert\n  receivedAt\n}\n    ";
 export declare const AiAgentConversationMetricsDocument = "\n    query aiAgentConversationMetrics($input: AiAgentConversationMetricsInput!) {\n  aiAgentConversationMetrics(input: $input) {\n    items {\n      conversationId\n      sessionId\n      channel\n      turns\n      startedAt\n      lastTurnAt\n      totalTokens\n      costMicroUsd\n      durationMs\n      lastOutcome\n      state\n      status\n      subcategory\n      reversibleUntil\n      provisional\n      contactReason\n      contactReasonTag\n      channelType\n    }\n    total\n    limit\n    offset\n    facets {\n      name\n      values {\n        value\n        count\n      }\n    }\n    hasRiskAlerts\n    dateRange {\n      min\n      max\n    }\n    truncated\n  }\n}\n    ";
 export declare const AiAgentMetricsSeriesDocument = "\n    query aiAgentMetricsSeries($input: AiAgentMetricsSeriesInput!) {\n  aiAgentMetricsSeries(input: $input) {\n    points {\n      date\n      conversations\n      conversationsEligible\n      conversationsResolved\n      conversationsUnresolved\n      conversationsHandoffNeed\n      conversationsAbandoned\n      resolvedRate\n      unresolvedRate\n      handoffNeedRate\n      abandonmentRate\n    }\n    truncated\n  }\n}\n    ";
 export declare const AiAgentDashboardDocument = "\n    query aiAgentDashboard($input: AiAgentDashboardInput!) {\n  aiAgentDashboard(input: $input) {\n    aiAgentId\n    timezone\n    window {\n      from\n      to\n    }\n    previousWindow {\n      from\n      to\n    }\n    bucket\n    conversations {\n      ...aiAgentDashboardIndicator\n    }\n    resolved {\n      ...aiAgentDashboardIndicator\n    }\n    unresolved {\n      ...aiAgentDashboardIndicator\n    }\n    handoffProcedure {\n      ...aiAgentDashboardIndicator\n    }\n    handoffNeed {\n      ...aiAgentDashboardIndicator\n    }\n    qualifiedLead {\n      ...aiAgentDashboardIndicator\n    }\n    offerAccepted {\n      ...aiAgentDashboardIndicator\n    }\n    abandonment {\n      ...aiAgentDashboardIndicator\n    }\n    scoreBands {\n      band\n      count\n      percent\n      polarity\n      variation {\n        unit\n        value\n      }\n    }\n    agentScoreAvg\n    agentScoreAvgBand\n    analyzedConversations\n    conversationsProvisional\n    conversationsAwaitingClassification\n    hasActiveDispatches\n    activeDispatches {\n      sent {\n        ...aiAgentDashboardIndicator\n      }\n      answered {\n        ...aiAgentDashboardIndicator\n      }\n      unanswered {\n        ...aiAgentDashboardIndicator\n      }\n    }\n    sentimentAtStart {\n      ...aiAgentDashboardSentiment\n    }\n    sentimentAtEnd {\n      ...aiAgentDashboardSentiment\n    }\n    contactReasons {\n      all {\n        ...aiAgentDashboardContactReason\n      }\n      handoff {\n        ...aiAgentDashboardContactReason\n      }\n      abandonment {\n        ...aiAgentDashboardContactReason\n      }\n    }\n    procedures {\n      key\n      name\n      count\n      level\n    }\n    knowledgeGaps {\n      key\n      count\n      level\n    }\n    series {\n      date\n      endDate\n      conversations\n      conversationsEligible\n      conversationsResolved\n      conversationsUnresolved\n      conversationsHandoffNeed\n      conversationsAbandoned\n      resolvedRate\n      unresolvedRate\n      handoffNeedRate\n      abandonmentRate\n    }\n    truncated\n    analysesTruncated\n  }\n}\n    \n    fragment aiAgentDashboardIndicator on AiAgentDashboardIndicator {\n  value\n  polarity\n  variation {\n    unit\n    value\n  }\n}\n    \n\n    fragment aiAgentDashboardSentiment on AiAgentDashboardSentiment {\n  sentiment\n  count\n  percent\n  polarity\n  variation {\n    unit\n    value\n  }\n}\n    \n\n    fragment aiAgentDashboardContactReason on AiAgentDashboardContactReason {\n  key\n  count\n  percent\n}\n    ";
 export declare const AiAgentConversationOutcomeDocument = "\n    query aiAgentConversationOutcome($sessionId: ID!, $conversationId: ID) {\n  aiAgentConversationOutcome(\n    sessionId: $sessionId\n    conversationId: $conversationId\n  ) {\n    conversationId\n    sessionId\n    aiAgentId\n    agentVersion\n    resolution\n    resolutionDefinition\n    collectedData\n    collectedDataAvailable\n    turns\n    startedAt\n    lastTurnAt\n    haltReason\n    handoffReason\n    agentSummary\n    promisedNextStep\n    classification {\n      state\n      status\n      classification\n      subcategory\n      technicalFailure\n      eligibleForResolution\n      consumesAllowance\n      inactivityWindowMs\n      definitionVersion\n    }\n    channelType\n    reversibleUntil\n    actions {\n      toolId\n      name\n      ok\n      result\n      at\n    }\n    contactReason {\n      name\n      useCaseId\n      tag\n      other\n      source\n    }\n    analysis {\n      analysisVersion\n      failed\n      failureReason\n      sentimentStart\n      sentimentEnd\n      estimatedSatisfaction\n      riskAlerts\n      knowledgeGaps\n      repeatedInformation\n      humanRequests\n      contactReason\n      contactReasonId\n      contactReasonTag\n      contactReasonOther\n      contactReasonSource\n      summary\n      agentScore\n      agentScoreBand\n      agentClarity\n      customerEffortScore\n      model\n      costMicroUsd\n      analyzedAt\n    }\n  }\n}\n    ";
 export declare const SaveAiAgentUseCaseDocument = "\n    mutation saveAiAgentUseCase($input: SaveAiAgentUseCaseInput!) {\n  saveAiAgentUseCase(input: $input) {\n    ...aiAgentUseCase\n  }\n}\n    \n    fragment aiAgentUseCase on AiAgentUseCase {\n  id\n  name\n  subjectDescription\n  procedureId\n  tag\n  status\n  updatedAt\n}\n    ";
-export declare const SaveAiAgentProcedureDocument = "\n    mutation saveAiAgentProcedure($input: SaveAiAgentProcedureInput!) {\n  saveAiAgentProcedure(input: $input) {\n    ...aiAgentProcedure\n  }\n}\n    \n    fragment aiAgentProcedure on AiAgentProcedure {\n  id\n  name\n  guidanceSteps\n  toolIds\n  contingency\n  executionAutonomy\n  endsConversationAfterInforming\n  continuesAfterApproval\n  approvedReplyTemplate\n  deniedReplyTemplate\n  expiredReplyTemplate\n  replyEmailSubject\n  objective\n  nextStep\n  objections {\n    objection\n    response\n  }\n  status\n  updatedAt\n}\n    ";
+export declare const SaveAiAgentProcedureDocument = "\n    mutation saveAiAgentProcedure($input: SaveAiAgentProcedureInput!) {\n  saveAiAgentProcedure(input: $input) {\n    ...aiAgentProcedure\n  }\n}\n    \n    fragment aiAgentProcedure on AiAgentProcedure {\n  id\n  name\n  guidanceSteps\n  toolIds\n  contingency\n  executionAutonomy\n  endsConversationAfterInforming\n  continuesAfterApproval\n  approvalQueueId\n  approvedReplyTemplate\n  deniedReplyTemplate\n  expiredReplyTemplate\n  replyEmailSubject\n  objective\n  nextStep\n  objections {\n    objection\n    response\n  }\n  status\n  updatedAt\n}\n    ";
 export declare const RemoveAiAgentUseCaseDocument = "\n    mutation removeAiAgentUseCase($input: AiAgentAuthoringRefInput!) {\n  removeAiAgentUseCase(input: $input)\n}\n    ";
 export declare const RemoveAiAgentProcedureDocument = "\n    mutation removeAiAgentProcedure($input: AiAgentAuthoringRefInput!) {\n  removeAiAgentProcedure(input: $input)\n}\n    ";
 export declare const RememberAiAgentSessionFactsDocument = "\n    mutation rememberAiAgentSessionFacts($input: RememberAiAgentSessionFactsInput!) {\n  rememberAiAgentSessionFacts(input: $input)\n}\n    ";
@@ -2048,9 +2160,9 @@ export declare const RemoveAiAgentScenarioDocument = "\n    mutation removeAiAge
 export declare const SaveAiAgentScenarioDocument = "\n    mutation saveAiAgentScenario($input: SaveAiAgentScenarioInput!) {\n  saveAiAgentScenario(input: $input) {\n    ...aiAgentScenario\n  }\n}\n    \n    fragment aiAgentScenario on AiAgentScenario {\n  scenarioId\n  description\n  customerId\n  turns\n  expectations\n}\n    ";
 export declare const CheckAiAgentVersionDocument = "\n    mutation checkAiAgentVersion($input: CheckAiAgentVersionInput!) {\n  checkAiAgentVersion(input: $input) {\n    ...aiAgentCheckRun\n  }\n}\n    \n    fragment aiAgentCheckRun on AiAgentCheckRun {\n  runId\n  aiAgentId\n  version\n  status\n  requestedAt\n  startedAt\n  finishedAt\n  totalRuns\n  completedRuns\n  error\n  excludedTools {\n    ...aiAgentToolExclusion\n  }\n  result {\n    safeToPublish\n    authoring {\n      useCases\n      procedures\n      updatedAt\n    }\n    reports {\n      scenarioId\n      runs\n      cut\n      measured\n      passed\n      rate\n      handoffReasons {\n        key\n        count\n      }\n      turns {\n        turn\n        runs\n        answered\n        grounded\n        blocked\n        identificationRequired\n        toolNames {\n          key\n          count\n        }\n        rejectedCalls {\n          toolName\n          reason\n          count\n        }\n        heldCalls {\n          key\n          count\n        }\n        blockCategories {\n          key\n          count\n        }\n      }\n    }\n    regressions {\n      scenarioId\n      before\n      after\n    }\n  }\n}\n    \n\n    fragment aiAgentToolExclusion on AiAgentToolExclusion {\n  toolId\n  reason\n}\n    ";
 export declare const GetAiAgentCheckRunDocument = "\n    query getAiAgentCheckRun($aiAgentId: ID!, $runId: ID!) {\n  getAiAgentCheckRun(aiAgentId: $aiAgentId, runId: $runId) {\n    ...aiAgentCheckRun\n  }\n}\n    \n    fragment aiAgentCheckRun on AiAgentCheckRun {\n  runId\n  aiAgentId\n  version\n  status\n  requestedAt\n  startedAt\n  finishedAt\n  totalRuns\n  completedRuns\n  error\n  excludedTools {\n    ...aiAgentToolExclusion\n  }\n  result {\n    safeToPublish\n    authoring {\n      useCases\n      procedures\n      updatedAt\n    }\n    reports {\n      scenarioId\n      runs\n      cut\n      measured\n      passed\n      rate\n      handoffReasons {\n        key\n        count\n      }\n      turns {\n        turn\n        runs\n        answered\n        grounded\n        blocked\n        identificationRequired\n        toolNames {\n          key\n          count\n        }\n        rejectedCalls {\n          toolName\n          reason\n          count\n        }\n        heldCalls {\n          key\n          count\n        }\n        blockCategories {\n          key\n          count\n        }\n      }\n    }\n    regressions {\n      scenarioId\n      before\n      after\n    }\n  }\n}\n    \n\n    fragment aiAgentToolExclusion on AiAgentToolExclusion {\n  toolId\n  reason\n}\n    ";
-export declare const AiAgentAuthoringRulesDocument = "\n    query aiAgentAuthoringRules {\n  aiAgentAuthoringRules {\n    maxAuthoredFieldLength\n    maxAutomaticMessageChars\n    maxReplySubjectChars\n    knowledgeFallbacks\n    defaultKnowledgeFallback\n  }\n}\n    ";
+export declare const AiAgentAuthoringRulesDocument = "\n    query aiAgentAuthoringRules {\n  aiAgentAuthoringRules {\n    maxAuthoredFieldLength\n    maxToneNotesLength\n    maxAutomaticMessageChars\n    maxReplySubjectChars\n    knowledgeFallbacks\n    defaultKnowledgeFallback\n  }\n}\n    ";
 export declare const AiAgentCheckLimitsDocument = "\n    query aiAgentCheckLimits($aiAgentId: ID!) {\n  aiAgentCheckLimits(aiAgentId: $aiAgentId) {\n    minRunsPerScenario\n    maxRunsPerScenario\n    maxSuiteRuns\n    scenarioCount\n  }\n}\n    ";
-export declare const AiAgentVersionSpecDocument = "\n    query aiAgentVersionSpec($aiAgentId: ID!) {\n  listAiAgentVersions(aiAgentId: $aiAgentId) {\n    ...aiAgentVersionWithSpec\n  }\n}\n    \n    fragment aiAgentVersionWithSpec on AiAgentVersion {\n  aiAgentId\n  version\n  status\n  createdAt\n  spec {\n    ...aiAgentSpec\n  }\n  excludedTools {\n    ...aiAgentToolExclusion\n  }\n}\n    \n\n    fragment aiAgentSpec on AiAgentSpec {\n  identity {\n    displayName\n    role\n    tone\n    toneNotes\n    openingMessage\n    outOfScopeBehaviour\n  }\n  can\n  cannot\n  knowledgeBaseIds\n  knowledgeFallback\n  toolIds\n  budget {\n    maxSteps\n    maxToolCalls\n    maxTokens\n    maxCostMicroUsd\n    maxPeriodCostMicroUsd\n    onExceeded\n  }\n  handoff {\n    transition\n    target\n    toolFailureMessage\n  }\n  insistence {\n    retriesAfterRefusal\n    handoffOnRequest\n  }\n  channels\n  conversationTiming {\n    channel\n    abandonAfterMs\n    remindAfterMs\n    metaWindowMs\n    reminderMessage\n    renewalMessage\n  }\n  typingIndicator\n}\n    \n\n    fragment aiAgentToolExclusion on AiAgentToolExclusion {\n  toolId\n  reason\n}\n    ";
+export declare const AiAgentVersionSpecDocument = "\n    query aiAgentVersionSpec($aiAgentId: ID!) {\n  listAiAgentVersions(aiAgentId: $aiAgentId) {\n    ...aiAgentVersionWithSpec\n  }\n}\n    \n    fragment aiAgentVersionWithSpec on AiAgentVersion {\n  aiAgentId\n  version\n  status\n  createdAt\n  spec {\n    ...aiAgentSpec\n  }\n  excludedTools {\n    ...aiAgentToolExclusion\n  }\n}\n    \n\n    fragment aiAgentSpec on AiAgentSpec {\n  identity {\n    displayName\n    role\n    tone\n    toneNotes\n    openingMessage\n    outOfScopeBehaviour\n  }\n  can\n  cannot\n  knowledgeBaseIds\n  knowledgeFallback\n  toolIds\n  budget {\n    maxSteps\n    maxToolCalls\n    maxTokens\n    maxCostMicroUsd\n    maxPeriodCostMicroUsd\n    onExceeded\n  }\n  handoff {\n    transition\n    target\n    toolFailureMessage\n  }\n  insistence {\n    retriesAfterRefusal\n    handoffOnRequest\n  }\n  channels\n  conversationTiming {\n    channel\n    abandonAfterMs\n    remindAfterMs\n    metaWindowMs\n    reminderMessage\n    renewalMessage\n  }\n  typingIndicator\n  approvalRouting\n}\n    \n\n    fragment aiAgentToolExclusion on AiAgentToolExclusion {\n  toolId\n  reason\n}\n    ";
 export declare const AiAgentRoutingPreviewDocument = "\n    query aiAgentRoutingPreview($input: AiAgentRoutingPreviewInput!) {\n  aiAgentRoutingPreview(input: $input) {\n    high\n    medium\n    examples {\n      message\n      useCaseId\n      score\n      confidence\n    }\n  }\n}\n    ";
 export declare const AiAgentKnowledgeBasesDocument = "\n    query aiAgentKnowledgeBases {\n  aiAgentKnowledgeBases {\n    id\n    title\n    isPublic\n  }\n}\n    ";
 export declare const ExtractImageMetadataDocument = "\n    mutation extractImageMetadata($input: ExtractImageMetadataInput!) {\n  extractImageMetadata(input: $input) {\n    success\n    model\n    extractedMetadata\n    tokenUsage {\n      prompt\n      completion\n      total\n    }\n  }\n}\n    ";
@@ -2086,6 +2198,9 @@ export declare function getSdk<C>(requester: Requester<C>): {
     reindexAiAgentDashboard(variables: ReindexAiAgentDashboardMutationVariables, options?: C): Promise<ReindexAiAgentDashboardMutation>;
     setAiAgentRetentionPolicy(variables: SetAiAgentRetentionPolicyMutationVariables, options?: C): Promise<SetAiAgentRetentionPolicyMutation>;
     aiAgentRetentionPolicy(variables?: AiAgentRetentionPolicyQueryVariables, options?: C): Promise<AiAgentRetentionPolicyQuery>;
+    setAiAgentBusinessHours(variables: SetAiAgentBusinessHoursMutationVariables, options?: C): Promise<SetAiAgentBusinessHoursMutation>;
+    aiAgentApprovalQueueAlerts(variables?: AiAgentApprovalQueueAlertsQueryVariables, options?: C): Promise<AiAgentApprovalQueueAlertsQuery>;
+    aiAgentBusinessHours(variables?: AiAgentBusinessHoursQueryVariables, options?: C): Promise<AiAgentBusinessHoursQuery>;
     aiAgentConversationMetrics(variables: AiAgentConversationMetricsQueryVariables, options?: C): Promise<AiAgentConversationMetricsQuery>;
     aiAgentMetricsSeries(variables: AiAgentMetricsSeriesQueryVariables, options?: C): Promise<AiAgentMetricsSeriesQuery>;
     aiAgentDashboard(variables: AiAgentDashboardQueryVariables, options?: C): Promise<AiAgentDashboardQuery>;

package/src/sdks/ai.js

@@ -1,9 +1,9 @@
 "use strict";
 /* istanbul ignore file */
 Object.defineProperty(exports, "__esModule", { value: true });
-exports.AiAgentDashboardIndicatorFragmentDoc = exports.AiAgentScenarioFragmentDoc = exports.AiAgentTraceFragmentDoc = exports.AiAgentToolFragmentDoc = exports.AiAgentProcedureFragmentDoc = exports.AiAgentUseCaseFragmentDoc = exports.AiAgentListingMetricsFieldsFragmentDoc = exports.AiAgentVersionWithSpecFragmentDoc = exports.AiAgentToolExclusionFragmentDoc = exports.AiAgentSpecFragmentDoc = exports.AiAgentVersionFragmentDoc = exports.AiAgentSummaryFragmentDoc = exports.Typenames = exports.ToolParameterType = exports.ToolParameterFormat = exports.ToolEffect = exports.ToolAvailability = exports.ToolApprovalMode = exports.TonePreset = exports.ParameterGrounding = exports.Can = exports.BudgetExceededAction = exports.AppInstanceStatus = exports.AiAgentVersionStatus = exports.AiAgentVariationUnit = exports.AiAgentUnbackedClaimAction = exports.AiAgentTechnicalFailure = exports.AiAgentSortDirection = exports.AiAgentSentiment = exports.AiAgentScoreBand = exports.AiAgentRiskAlert = exports.AiAgentMetricsBucket = exports.AiAgentMetricPolarity = exports.AiAgentKnowledgeFallback = exports.AiAgentHandoffReason = exports.AiAgentFrequencyLevel = exports.AiAgentExecutionAutonomy = exports.AiAgentConversationSubcategory = exports.AiAgentConversationStatus = exports.AiAgentConversationState = exports.AiAgentConversationSortField = exports.AiAgentConversationClass = exports.AiAgentContactReasonSource = exports.AiAgentCheckRunStatus = exports.AiAgentChannelType = exports.AiAgentApprovalStatus = exports.AiAgentApprovalOutcome = exports.AiAgentApprovalDecision = exports.AiAgentAnalysisFailureReason = exports.AiAgentActionClaim = void 0;
-exports.GetNlpInstanceDocument = exports.ExtractImageMetadataDocument = exports.AiAgentKnowledgeBasesDocument = exports.AiAgentRoutingPreviewDocument = exports.AiAgentVersionSpecDocument = exports.AiAgentCheckLimitsDocument = exports.AiAgentAuthoringRulesDocument = exports.GetAiAgentCheckRunDocument = exports.CheckAiAgentVersionDocument = exports.SaveAiAgentScenarioDocument = exports.RemoveAiAgentScenarioDocument = exports.UnregisterAiAgentToolDocument = exports.RegisterAiAgentToolDocument = exports.DecideAiAgentApprovalDocument = exports.ResolveAiAgentApprovalDocument = exports.ListAiAgentApprovalsPageDocument = exports.ListAiAgentApprovalsDocument = exports.RememberAiAgentSessionFactsDocument = exports.RemoveAiAgentProcedureDocument = exports.RemoveAiAgentUseCaseDocument = exports.SaveAiAgentProcedureDocument = exports.SaveAiAgentUseCaseDocument = exports.AiAgentConversationOutcomeDocument = exports.AiAgentDashboardDocument = exports.AiAgentMetricsSeriesDocument = exports.AiAgentConversationMetricsDocument = exports.AiAgentRetentionPolicyDocument = exports.SetAiAgentRetentionPolicyDocument = exports.ReindexAiAgentDashboardDocument = exports.ListAiAgentScenariosDocument = exports.AiAgentTraceDocument = exports.AiAgentUseCaseOverlapDocument = exports.ListAiAgentToolsDocument = exports.ListAiAgentProceduresDocument = exports.ListAiAgentUseCasesDocument = exports.RemoveAiAgentDocument = exports.RemoveAiAgentVersionDocument = exports.RollbackAiAgentVersionDocument = exports.UnpublishAiAgentVersionDocument = exports.PublishAiAgentVersionDocument = exports.DraftAiAgentDocument = exports.AiAgentListingMetricsDocument = exports.ListAiAgentVersionsDocument = exports.ListAiAgentsDocument = exports.QnaFragmentFragmentDoc = exports.NlpInstanceFragmentDoc = exports.AiAgentCheckRunFragmentDoc = exports.AiAgentApprovalFragmentDoc = exports.AiAgentDashboardContactReasonFragmentDoc = exports.AiAgentDashboardSentimentFragmentDoc = void 0;
-exports.serviceName = exports.RemoveQnAInstanceDocument = exports.UpdateQnAInstanceDocument = exports.CreateQnAInstanceDocument = exports.TestQnAInstanceDocument = exports.ListQnAInstancesDocument = exports.GetQnAInstanceDocument = exports.TestNlpInstanceDocument = exports.RemoveNlpInstanceDocument = exports.UpdateNlpInstanceDocument = exports.CreateNlpInstanceDocument = exports.ListNlpInstancesDocument = void 0;
+exports.AiAgentUseCaseFragmentDoc = exports.AiAgentListingMetricsFieldsFragmentDoc = exports.AiAgentVersionWithSpecFragmentDoc = exports.AiAgentToolExclusionFragmentDoc = exports.AiAgentSpecFragmentDoc = exports.AiAgentVersionFragmentDoc = exports.AiAgentSummaryFragmentDoc = exports.Typenames = exports.ToolParameterType = exports.ToolParameterFormat = exports.ToolEffect = exports.ToolAvailability = exports.ToolApprovalMode = exports.TonePreset = exports.ParameterGrounding = exports.Can = exports.BudgetExceededAction = exports.AppInstanceStatus = exports.AiAgentVersionStatus = exports.AiAgentVariationUnit = exports.AiAgentUnbackedClaimAction = exports.AiAgentTechnicalFailure = exports.AiAgentSortDirection = exports.AiAgentSentiment = exports.AiAgentScoreBand = exports.AiAgentRiskAlert = exports.AiAgentMetricsBucket = exports.AiAgentMetricPolarity = exports.AiAgentKnowledgeFallback = exports.AiAgentHandoffReason = exports.AiAgentFrequencyLevel = exports.AiAgentExecutionAutonomy = exports.AiAgentConversationSubcategory = exports.AiAgentConversationStatus = exports.AiAgentConversationState = exports.AiAgentConversationSortField = exports.AiAgentConversationClass = exports.AiAgentContactReasonSource = exports.AiAgentCheckRunStatus = exports.AiAgentChannelType = exports.AiAgentBusinessHoursWeekday = exports.AiAgentBusinessHoursStatus = exports.AiAgentBusinessHoursSource = exports.AiAgentBusinessHoursAlert = exports.AiAgentApprovalStatus = exports.AiAgentApprovalRouting = exports.AiAgentApprovalOutcome = exports.AiAgentApprovalDecision = exports.AiAgentAnalysisFailureReason = exports.AiAgentActionClaim = void 0;
+exports.SaveAiAgentScenarioDocument = exports.RemoveAiAgentScenarioDocument = exports.UnregisterAiAgentToolDocument = exports.RegisterAiAgentToolDocument = exports.DecideAiAgentApprovalDocument = exports.ResolveAiAgentApprovalDocument = exports.ListAiAgentApprovalsPageDocument = exports.ListAiAgentApprovalsDocument = exports.RememberAiAgentSessionFactsDocument = exports.RemoveAiAgentProcedureDocument = exports.RemoveAiAgentUseCaseDocument = exports.SaveAiAgentProcedureDocument = exports.SaveAiAgentUseCaseDocument = exports.AiAgentConversationOutcomeDocument = exports.AiAgentDashboardDocument = exports.AiAgentMetricsSeriesDocument = exports.AiAgentConversationMetricsDocument = exports.AiAgentBusinessHoursDocument = exports.AiAgentApprovalQueueAlertsDocument = exports.SetAiAgentBusinessHoursDocument = exports.AiAgentRetentionPolicyDocument = exports.SetAiAgentRetentionPolicyDocument = exports.ReindexAiAgentDashboardDocument = exports.ListAiAgentScenariosDocument = exports.AiAgentTraceDocument = exports.AiAgentUseCaseOverlapDocument = exports.ListAiAgentToolsDocument = exports.ListAiAgentProceduresDocument = exports.ListAiAgentUseCasesDocument = exports.RemoveAiAgentDocument = exports.RemoveAiAgentVersionDocument = exports.RollbackAiAgentVersionDocument = exports.UnpublishAiAgentVersionDocument = exports.PublishAiAgentVersionDocument = exports.DraftAiAgentDocument = exports.AiAgentListingMetricsDocument = exports.ListAiAgentVersionsDocument = exports.ListAiAgentsDocument = exports.QnaFragmentFragmentDoc = exports.NlpInstanceFragmentDoc = exports.AiAgentCheckRunFragmentDoc = exports.AiAgentApprovalFragmentDoc = exports.AiAgentDashboardContactReasonFragmentDoc = exports.AiAgentDashboardSentimentFragmentDoc = exports.AiAgentDashboardIndicatorFragmentDoc = exports.AiAgentBusinessHoursFragmentDoc = exports.AiAgentScenarioFragmentDoc = exports.AiAgentTraceFragmentDoc = exports.AiAgentToolFragmentDoc = exports.AiAgentProcedureFragmentDoc = void 0;
+exports.serviceName = exports.RemoveQnAInstanceDocument = exports.UpdateQnAInstanceDocument = exports.CreateQnAInstanceDocument = exports.TestQnAInstanceDocument = exports.ListQnAInstancesDocument = exports.GetQnAInstanceDocument = exports.TestNlpInstanceDocument = exports.RemoveNlpInstanceDocument = exports.UpdateNlpInstanceDocument = exports.CreateNlpInstanceDocument = exports.ListNlpInstancesDocument = exports.GetNlpInstanceDocument = exports.ExtractImageMetadataDocument = exports.AiAgentKnowledgeBasesDocument = exports.AiAgentRoutingPreviewDocument = exports.AiAgentVersionSpecDocument = exports.AiAgentCheckLimitsDocument = exports.AiAgentAuthoringRulesDocument = exports.GetAiAgentCheckRunDocument = exports.CheckAiAgentVersionDocument = void 0;
 exports.getSdk = getSdk;
 var AiAgentActionClaim;
 (function (AiAgentActionClaim) {
@@ -31,13 +31,49 @@ var AiAgentApprovalOutcome;
     AiAgentApprovalOutcome["TakenByOther"] = "takenByOther";
     AiAgentApprovalOutcome["ToolUnavailable"] = "toolUnavailable";
 })(AiAgentApprovalOutcome || (exports.AiAgentApprovalOutcome = AiAgentApprovalOutcome = {}));
+var AiAgentApprovalRouting;
+(function (AiAgentApprovalRouting) {
+    AiAgentApprovalRouting["Chat"] = "CHAT";
+    AiAgentApprovalRouting["Legacy"] = "LEGACY";
+})(AiAgentApprovalRouting || (exports.AiAgentApprovalRouting = AiAgentApprovalRouting = {}));
 var AiAgentApprovalStatus;
 (function (AiAgentApprovalStatus) {
     AiAgentApprovalStatus["Approved"] = "approved";
+    AiAgentApprovalStatus["Cancelled"] = "cancelled";
     AiAgentApprovalStatus["Expired"] = "expired";
     AiAgentApprovalStatus["Pending"] = "pending";
     AiAgentApprovalStatus["Rejected"] = "rejected";
+    AiAgentApprovalStatus["Requesting"] = "requesting";
+    AiAgentApprovalStatus["Unavailable"] = "unavailable";
 })(AiAgentApprovalStatus || (exports.AiAgentApprovalStatus = AiAgentApprovalStatus = {}));
+var AiAgentBusinessHoursAlert;
+(function (AiAgentBusinessHoursAlert) {
+    AiAgentBusinessHoursAlert["NotConfigured"] = "NOT_CONFIGURED";
+    AiAgentBusinessHoursAlert["NotReceived"] = "NOT_RECEIVED";
+    AiAgentBusinessHoursAlert["NoDayOn"] = "NO_DAY_ON";
+    AiAgentBusinessHoursAlert["RecordRenamed"] = "RECORD_RENAMED";
+})(AiAgentBusinessHoursAlert || (exports.AiAgentBusinessHoursAlert = AiAgentBusinessHoursAlert = {}));
+var AiAgentBusinessHoursSource;
+(function (AiAgentBusinessHoursSource) {
+    AiAgentBusinessHoursSource["DrozChat"] = "DROZ_CHAT";
+    AiAgentBusinessHoursSource["Manual"] = "MANUAL";
+})(AiAgentBusinessHoursSource || (exports.AiAgentBusinessHoursSource = AiAgentBusinessHoursSource = {}));
+var AiAgentBusinessHoursStatus;
+(function (AiAgentBusinessHoursStatus) {
+    AiAgentBusinessHoursStatus["Inside"] = "INSIDE";
+    AiAgentBusinessHoursStatus["Outside"] = "OUTSIDE";
+    AiAgentBusinessHoursStatus["Unknown"] = "UNKNOWN";
+})(AiAgentBusinessHoursStatus || (exports.AiAgentBusinessHoursStatus = AiAgentBusinessHoursStatus = {}));
+var AiAgentBusinessHoursWeekday;
+(function (AiAgentBusinessHoursWeekday) {
+    AiAgentBusinessHoursWeekday["Friday"] = "FRIDAY";
+    AiAgentBusinessHoursWeekday["Monday"] = "MONDAY";
+    AiAgentBusinessHoursWeekday["Saturday"] = "SATURDAY";
+    AiAgentBusinessHoursWeekday["Sunday"] = "SUNDAY";
+    AiAgentBusinessHoursWeekday["Thursday"] = "THURSDAY";
+    AiAgentBusinessHoursWeekday["Tuesday"] = "TUESDAY";
+    AiAgentBusinessHoursWeekday["Wednesday"] = "WEDNESDAY";
+})(AiAgentBusinessHoursWeekday || (exports.AiAgentBusinessHoursWeekday = AiAgentBusinessHoursWeekday = {}));
 var AiAgentChannelType;
 (function (AiAgentChannelType) {
     AiAgentChannelType["Email"] = "email";
@@ -277,6 +313,10 @@ var Typenames;
 (function (Typenames) {
     Typenames["AiAgentAnswerCache"] = "AiAgentAnswerCache";
     Typenames["AiAgentApproval"] = "AiAgentApproval";
+    Typenames["AiAgentApprovalQueueCatalog"] = "AiAgentApprovalQueueCatalog";
+    Typenames["AiAgentApprovalSessionLock"] = "AiAgentApprovalSessionLock";
+    Typenames["AiAgentApprovalTaskKey"] = "AiAgentApprovalTaskKey";
+    Typenames["AiAgentBusinessHours"] = "AiAgentBusinessHours";
     Typenames["AiAgentCheckRun"] = "AiAgentCheckRun";
     Typenames["AiAgentConsumption"] = "AiAgentConsumption";
     Typenames["AiAgentConsumptionMark"] = "AiAgentConsumptionMark";
@@ -313,6 +353,7 @@ exports.AiAgentSummaryFragmentDoc = `
   channels
   updatedAt
   queuedApprovals
+  hasHumanIntervention
   status
 }
     `;
@@ -366,6 +407,7 @@ exports.AiAgentSpecFragmentDoc = `
     renewalMessage
   }
   typingIndicator
+  approvalRouting
 }
     `;
 exports.AiAgentToolExclusionFragmentDoc = `
@@ -420,6 +462,7 @@ exports.AiAgentProcedureFragmentDoc = `
   executionAutonomy
   endsConversationAfterInforming
   continuesAfterApproval
+  approvalQueueId
   approvedReplyTemplate
   deniedReplyTemplate
   expiredReplyTemplate
@@ -516,6 +559,24 @@ exports.AiAgentScenarioFragmentDoc = `
   expectations
 }
     `;
+exports.AiAgentBusinessHoursFragmentDoc = `
+    fragment aiAgentBusinessHours on AiAgentBusinessHours {
+  source
+  product
+  recordId
+  days {
+    weekday
+    enabled
+    slots {
+      start
+      end
+    }
+  }
+  status
+  alert
+  receivedAt
+}
+    `;
 exports.AiAgentDashboardIndicatorFragmentDoc = `
     fragment aiAgentDashboardIndicator on AiAgentDashboardIndicator {
   value
@@ -799,6 +860,30 @@ exports.AiAgentRetentionPolicyDocument = `
   }
 }
     `;
+exports.SetAiAgentBusinessHoursDocument = `
+    mutation setAiAgentBusinessHours($input: SetAiAgentBusinessHoursInput!) {
+  setAiAgentBusinessHours(input: $input) {
+    ...aiAgentBusinessHours
+  }
+}
+    ${exports.AiAgentBusinessHoursFragmentDoc}`;
+exports.AiAgentApprovalQueueAlertsDocument = `
+    query aiAgentApprovalQueueAlerts {
+  aiAgentApprovalQueueAlerts {
+    aiAgentId
+    procedureId
+    procedureName
+    approvalQueueId
+  }
+}
+    `;
+exports.AiAgentBusinessHoursDocument = `
+    query aiAgentBusinessHours {
+  aiAgentBusinessHours {
+    ...aiAgentBusinessHours
+  }
+}
+    ${exports.AiAgentBusinessHoursFragmentDoc}`;
 exports.AiAgentConversationMetricsDocument = `
     query aiAgentConversationMetrics($input: AiAgentConversationMetricsInput!) {
   aiAgentConversationMetrics(input: $input) {
@@ -1156,6 +1241,7 @@ exports.AiAgentAuthoringRulesDocument = `
     query aiAgentAuthoringRules {
   aiAgentAuthoringRules {
     maxAuthoredFieldLength
+    maxToneNotesLength
     maxAutomaticMessageChars
     maxReplySubjectChars
     knowledgeFallbacks
@@ -1366,6 +1452,15 @@ function getSdk(requester) {
         aiAgentRetentionPolicy(variables, options) {
             return requester(exports.AiAgentRetentionPolicyDocument, variables, options);
         },
+        setAiAgentBusinessHours(variables, options) {
+            return requester(exports.SetAiAgentBusinessHoursDocument, variables, options);
+        },
+        aiAgentApprovalQueueAlerts(variables, options) {
+            return requester(exports.AiAgentApprovalQueueAlertsDocument, variables, options);
+        },
+        aiAgentBusinessHours(variables, options) {
+            return requester(exports.AiAgentBusinessHoursDocument, variables, options);
+        },
         aiAgentConversationMetrics(variables, options) {
             return requester(exports.AiAgentConversationMetricsDocument, variables, options);
         },

package/src/sdks/drozchat.d.ts

@@ -212,6 +212,79 @@ export declare enum AppInstanceStatus {
     Failing = "Failing",
     Inactive = "Inactive"
 }
+export declare enum ApprovalAlertType {
+    ApprovalQueueOverLimit = "APPROVAL_QUEUE_OVER_LIMIT",
+    Expired = "EXPIRED",
+    ExpiringSoon = "EXPIRING_SOON",
+    FallbackChannelMissing = "FALLBACK_CHANNEL_MISSING",
+    Indeterminate = "INDETERMINATE",
+    NoApproverOnline = "NO_APPROVER_ONLINE"
+}
+export declare enum ApprovalTaskChangeAction {
+    Created = "CREATED",
+    Removed = "REMOVED",
+    Updated = "UPDATED"
+}
+export declare enum ApprovalTaskChannel {
+    Other = "OTHER",
+    Web = "WEB",
+    Whatsapp = "WHATSAPP"
+}
+export declare enum ApprovalTaskDecision {
+    Approved = "APPROVED",
+    Rejected = "REJECTED"
+}
+export declare enum ApprovalTaskEventType {
+    Assigned = "ASSIGNED",
+    Cancelled = "CANCELLED",
+    Claimed = "CLAIMED",
+    ClaimExpired = "CLAIM_EXPIRED",
+    Created = "CREATED",
+    Decided = "DECIDED",
+    DivergenceFound = "DIVERGENCE_FOUND",
+    ExecutionReported = "EXECUTION_REPORTED",
+    Expired = "EXPIRED",
+    Released = "RELEASED"
+}
+export declare enum ApprovalTaskExecutionResult {
+    Executed = "EXECUTED",
+    Failed = "FAILED",
+    Indeterminate = "INDETERMINATE",
+    NotExecuted = "NOT_EXECUTED"
+}
+export declare enum ApprovalTaskMessageRole {
+    AiAgent = "AI_AGENT",
+    Customer = "CUSTOMER"
+}
+export declare enum ApprovalTaskRejectionReason {
+    DataMismatch = "DATA_MISMATCH",
+    Other = "OTHER",
+    OutOfPolicy = "OUT_OF_POLICY",
+    SuspectedFraud = "SUSPECTED_FRAUD"
+}
+export declare enum ApprovalTaskStatus {
+    Assigned = "ASSIGNED",
+    Cancelled = "CANCELLED",
+    Decided = "DECIDED",
+    Expired = "EXPIRED",
+    Open = "OPEN"
+}
+export declare enum ApprovalTaskTab {
+    All = "ALL",
+    Finished = "FINISHED",
+    ManualCheck = "MANUAL_CHECK",
+    Mine = "MINE",
+    Pending = "PENDING"
+}
+export type ApprovalTasksFilterInput = {
+    approvalQueueId?: InputMaybe<Scalars['ID']['input']>;
+    search?: InputMaybe<Scalars['String']['input']>;
+    tab: ApprovalTaskTab;
+};
+export type AssignApprovalTaskInput = {
+    assigneeId: Scalars['ID']['input'];
+    id: Scalars['ID']['input'];
+};
 export type AssignTicketInput = {
     assigneeId: Scalars['ID']['input'];
     channelId?: InputMaybe<Scalars['ID']['input']>;
@@ -262,6 +335,24 @@ export type BulkCloseRunsConnection = {
     nodes: Array<BulkCloseRun>;
     pageInfo: PageInfo;
 };
+export type BusinessHoursDayInput = {
+    enabled: Scalars['Boolean']['input'];
+    slots: Array<BusinessHoursSlotInput>;
+    weekday: BusinessHoursWeekday;
+};
+export type BusinessHoursSlotInput = {
+    end: Scalars['String']['input'];
+    start: Scalars['String']['input'];
+};
+export declare enum BusinessHoursWeekday {
+    Friday = "FRIDAY",
+    Monday = "MONDAY",
+    Saturday = "SATURDAY",
+    Sunday = "SUNDAY",
+    Thursday = "THURSDAY",
+    Tuesday = "TUESDAY",
+    Wednesday = "WEDNESDAY"
+}
 export declare enum Can {
     Manage = "manage",
     Read = "read",
@@ -300,6 +391,9 @@ export type ChatActions = {
     canUnassign: Scalars['Boolean']['output'];
     canUpdateTags: Scalars['Boolean']['output'];
 };
+export type ClaimApprovalTaskInput = {
+    id: Scalars['ID']['input'];
+};
 export type ClearCustomFieldValueInput = {
     fieldId: Scalars['ID']['input'];
     ticketId: Scalars['ID']['input'];
@@ -310,6 +404,13 @@ export type CloneViewInput = {
 export type CloseTicketInput = {
     ticketId: Scalars['ID']['input'];
 };
+export type CreateApprovalQueueInput = {
+    agentIds?: InputMaybe<Array<Scalars['ID']['input']>>;
+    depthLimit: Scalars['Int']['input'];
+    fallbackChannelId?: InputMaybe<Scalars['ID']['input']>;
+    groupIds?: InputMaybe<Array<Scalars['ID']['input']>>;
+    name: Scalars['String']['input'];
+};
 export type CreateBulkCloseRoutineConfigInput = {
     batchSize: Scalars['Int']['input'];
     cronExpression: Scalars['String']['input'];
@@ -461,6 +562,15 @@ export type CustomerSearchResultsFacetValue = {
     customer?: Maybe<DrozChatCustomer>;
     value: Scalars['String']['output'];
 };
+export type DecideApprovalTaskInput = {
+    decision: ApprovalTaskDecision;
+    id: Scalars['ID']['input'];
+    rejectionNote?: InputMaybe<Scalars['String']['input']>;
+    rejectionReason?: InputMaybe<ApprovalTaskRejectionReason>;
+};
+export type DeleteApprovalQueueInput = {
+    id: Scalars['ID']['input'];
+};
 export type DeleteCustomerNoteInput = {
     customerId: Scalars['String']['input'];
     id: Scalars['String']['input'];
@@ -502,6 +612,112 @@ export type DrozChatAgentGroup = {
     name: Scalars['String']['output'];
     updatedAt: Scalars['DateTime']['output'];
 };
+export type DrozChatApprovalAlert = {
+    approvalQueueId: Scalars['ID']['output'];
+    raisedAt: Scalars['DateTime']['output'];
+    taskId?: Maybe<Scalars['ID']['output']>;
+    type: ApprovalAlertType;
+};
+export type DrozChatApprovalQueue = {
+    agentIds?: Maybe<Array<Scalars['ID']['output']>>;
+    createdAt: Scalars['DateTime']['output'];
+    deletedAt?: Maybe<Scalars['DateTime']['output']>;
+    depthLimit: Scalars['Int']['output'];
+    fallbackChannelId?: Maybe<Scalars['ID']['output']>;
+    groupIds?: Maybe<Array<Scalars['ID']['output']>>;
+    id: Scalars['ID']['output'];
+    name: Scalars['String']['output'];
+    procedureCount: Scalars['Int']['output'];
+    procedureNames: Array<Scalars['String']['output']>;
+    updatedAt: Scalars['DateTime']['output'];
+};
+export type DrozChatApprovalSummary = {
+    assignedCount: Scalars['Int']['output'];
+    divergentCount: Scalars['Int']['output'];
+    expiringSoonCount: Scalars['Int']['output'];
+    manualCheckCount: Scalars['Int']['output'];
+    mineCount: Scalars['Int']['output'];
+    openCount: Scalars['Int']['output'];
+};
+export type DrozChatApprovalTask = {
+    aiAgentId: Scalars['ID']['output'];
+    approvalQueueId: Scalars['ID']['output'];
+    args: Scalars['JSONObject']['output'];
+    assignedAt?: Maybe<Scalars['DateTime']['output']>;
+    assigneeId?: Maybe<Scalars['ID']['output']>;
+    assigneeName?: Maybe<Scalars['String']['output']>;
+    channel: ApprovalTaskChannel;
+    claimExpiresAt?: Maybe<Scalars['DateTime']['output']>;
+    consumerActive: Scalars['Boolean']['output'];
+    conversation: DrozChatApprovalTaskConversation;
+    createdAt: Scalars['DateTime']['output'];
+    customerId?: Maybe<Scalars['ID']['output']>;
+    decidedAt?: Maybe<Scalars['DateTime']['output']>;
+    decidedById?: Maybe<Scalars['ID']['output']>;
+    decidedByName?: Maybe<Scalars['String']['output']>;
+    decision?: Maybe<ApprovalTaskDecision>;
+    divergent?: Maybe<DrozChatApprovalTaskDivergence>;
+    executionResult?: Maybe<ApprovalTaskExecutionResult>;
+    expiresAt: Scalars['DateTime']['output'];
+    history: Array<DrozChatApprovalTaskEvent>;
+    id: Scalars['ID']['output'];
+    idempotencyKey: Scalars['String']['output'];
+    rejectionNote?: Maybe<Scalars['String']['output']>;
+    rejectionReason?: Maybe<ApprovalTaskRejectionReason>;
+    sessionId: Scalars['ID']['output'];
+    status: ApprovalTaskStatus;
+    summary: Scalars['String']['output'];
+    ticketId?: Maybe<Scalars['ID']['output']>;
+    toolId: Scalars['String']['output'];
+    toolName: Scalars['String']['output'];
+    trusted: Scalars['JSONObject']['output'];
+    untrusted: Scalars['JSONObject']['output'];
+    updatedAt: Scalars['DateTime']['output'];
+    useCase: Scalars['String']['output'];
+};
+export type DrozChatApprovalTaskChange = {
+    action: ApprovalTaskChangeAction;
+    task: DrozChatApprovalTask;
+};
+export type DrozChatApprovalTaskConversation = {
+    messages: Array<DrozChatApprovalTaskMessage>;
+    truncated: Scalars['Boolean']['output'];
+};
+export type DrozChatApprovalTaskDivergence = {
+    after: Scalars['JSONObject']['output'];
+    before: Scalars['JSONObject']['output'];
+};
+export type DrozChatApprovalTaskEvent = {
+    actorId?: Maybe<Scalars['ID']['output']>;
+    at: Scalars['DateTime']['output'];
+    targetId?: Maybe<Scalars['ID']['output']>;
+    type: ApprovalTaskEventType;
+};
+export type DrozChatApprovalTaskMessage = {
+    role: ApprovalTaskMessageRole;
+    sentAt: Scalars['DateTime']['output'];
+    text: Scalars['String']['output'];
+};
+export type DrozChatApprovalTasksPage = {
+    nodes: Array<DrozChatApprovalTask>;
+    page: Scalars['Int']['output'];
+    perPage: Scalars['Int']['output'];
+    total: Scalars['Int']['output'];
+};
+export type DrozChatBusinessHours = {
+    createdAt: Scalars['DateTime']['output'];
+    days: Array<DrozChatBusinessHoursDay>;
+    updatedAt: Scalars['DateTime']['output'];
+};
+export type DrozChatBusinessHoursDay = {
+    enabled: Scalars['Boolean']['output'];
+    slots: Array<DrozChatBusinessHoursSlot>;
+    weekday: BusinessHoursWeekday;
+};
+export type DrozChatBusinessHoursSlot = {
+    end: Scalars['String']['output'];
+    start: Scalars['String']['output'];
+};
 export type DrozChatChannel = {
     agentIds?: Maybe<Array<Scalars['ID']['output']>>;
     createdAt: Scalars['DateTime']['output'];
@@ -656,12 +872,15 @@ export type Mutation = {
     addTagsToTicket: Ticket;
     agentHeartbeat: AgentPresence;
     agentLogoff: AgentPresence;
+    assignApprovalTask: DrozChatApprovalTask;
     assignTicket: Ticket;
     assignTicketMyself: Ticket;
+    claimApprovalTask: DrozChatApprovalTask;
     clearCustomFieldValue: Ticket;
     clearMaxSimultaneousAttendances?: Maybe<GlobalConfiguration>;
     cloneView: View;
     closeTicket: Ticket;
+    createApprovalQueue: DrozChatApprovalQueue;
     createBulkCloseRoutineConfig: BulkCloseRoutineConfig;
     createCustomField: CustomField;
     createDrozChatAgentGroup?: Maybe<DrozChatAgentGroup>;
@@ -675,6 +894,8 @@ export type Mutation = {
     createTicketMessageForStorage: TicketMessage;
     createTrigger: Trigger;
     createView: View;
+    decideApprovalTask: DrozChatApprovalTask;
+    deleteApprovalQueue: DrozChatApprovalQueue;
     deleteBulkCloseRoutineConfig: Scalars['Boolean']['output'];
     deleteCustomField: Scalars['Boolean']['output'];
     deleteNote: CustomerNote;
@@ -695,6 +916,7 @@ export type Mutation = {
     /** Announce the current agent left the ticket (call on close/unmount). */
     leaveTicketPresence: TicketPresence;
     markTicketMessagesAsRead?: Maybe<Scalars['Void']['output']>;
+    releaseApprovalTask: DrozChatApprovalTask;
     removeDrozChatAgentGroup?: Maybe<DrozChatAgentGroup>;
     removeDrozChatChannelAgent?: Maybe<DrozChatChannel>;
     removeDrozChatChannelGroup?: Maybe<DrozChatChannel>;
@@ -702,9 +924,11 @@ export type Mutation = {
     reorderCustomFields: Array<CustomField>;
     reorderTriggersByEventType: Array<Trigger>;
     setCustomFieldValue: Ticket;
+    setDrozChatBusinessHours: DrozChatBusinessHours;
     setMaxSimultaneousAttendances: GlobalConfiguration;
     transferTicketToChannel: Ticket;
     unassignTicket: Ticket;
+    updateApprovalQueue: DrozChatApprovalQueue;
     updateBulkCloseRoutineConfig: BulkCloseRoutineConfig;
     updateCustomField: CustomField;
     updateDrozChatAgentGroup?: Maybe<DrozChatAgentGroup>;
@@ -732,12 +956,18 @@ export type MutationAddDrozChatChannelGroupArgs = {
 export type MutationAddTagsToTicketArgs = {
     input: AddTagsToTicketInput;
 };
+export type MutationAssignApprovalTaskArgs = {
+    input: AssignApprovalTaskInput;
+};
 export type MutationAssignTicketArgs = {
     input: AssignTicketInput;
 };
 export type MutationAssignTicketMyselfArgs = {
     input: AssignTicketMyselfInput;
 };
+export type MutationClaimApprovalTaskArgs = {
+    input: ClaimApprovalTaskInput;
+};
 export type MutationClearCustomFieldValueArgs = {
     input: ClearCustomFieldValueInput;
 };
@@ -747,6 +977,9 @@ export type MutationCloneViewArgs = {
 export type MutationCloseTicketArgs = {
     input: CloseTicketInput;
 };
+export type MutationCreateApprovalQueueArgs = {
+    input: CreateApprovalQueueInput;
+};
 export type MutationCreateBulkCloseRoutineConfigArgs = {
     input: CreateBulkCloseRoutineConfigInput;
 };
@@ -786,6 +1019,12 @@ export type MutationCreateTriggerArgs = {
 export type MutationCreateViewArgs = {
     input: CreateViewInput;
 };
+export type MutationDecideApprovalTaskArgs = {
+    input: DecideApprovalTaskInput;
+};
+export type MutationDeleteApprovalQueueArgs = {
+    input: DeleteApprovalQueueInput;
+};
 export type MutationDeleteCustomFieldArgs = {
     id: Scalars['ID']['input'];
 };
@@ -825,6 +1064,9 @@ export type MutationLeaveTicketPresenceArgs = {
 export type MutationMarkTicketMessagesAsReadArgs = {
     input: MarkTicketMessagesAsReadInput;
 };
+export type MutationReleaseApprovalTaskArgs = {
+    input: ReleaseApprovalTaskInput;
+};
 export type MutationRemoveDrozChatAgentGroupArgs = {
     input: RemoveDrozChatAgentGroupInput;
 };
@@ -846,6 +1088,9 @@ export type MutationReorderTriggersByEventTypeArgs = {
 export type MutationSetCustomFieldValueArgs = {
     input: SetCustomFieldValueInput;
 };
+export type MutationSetDrozChatBusinessHoursArgs = {
+    input: SetBusinessHoursInput;
+};
 export type MutationSetMaxSimultaneousAttendancesArgs = {
     input: SetMaxSimultaneousAttendancesInput;
 };
@@ -855,6 +1100,9 @@ export type MutationTransferTicketToChannelArgs = {
 export type MutationUnassignTicketArgs = {
     input: UnassignTicketInput;
 };
+export type MutationUpdateApprovalQueueArgs = {
+    input: UpdateApprovalQueueInput;
+};
 export type MutationUpdateBulkCloseRoutineConfigArgs = {
     input: UpdateBulkCloseRoutineConfigInput;
 };
@@ -920,10 +1168,14 @@ export type Query = {
     app?: Maybe<Scalars['DRN']['output']>;
     assertChatActions: ChatActions;
     customFieldValuesForTicket: Array<TicketCustomFieldValue>;
+    getApprovalQueue?: Maybe<DrozChatApprovalQueue>;
+    getApprovalSummary: DrozChatApprovalSummary;
+    getApprovalTask?: Maybe<DrozChatApprovalTask>;
     getBulkCloseRoutineConfig?: Maybe<BulkCloseRoutineConfig>;
     getBulkCloseRuns: BulkCloseRunsConnection;
     getCustomField?: Maybe<CustomField>;
     getDrozChatAgentGroup?: Maybe<DrozChatAgentGroup>;
+    getDrozChatBusinessHours?: Maybe<DrozChatBusinessHours>;
     getDrozChatChannel?: Maybe<DrozChatChannel>;
     getGlobalConfiguration?: Maybe<GlobalConfiguration>;
     getHttpEndpoint?: Maybe<Scalars['String']['output']>;
@@ -932,11 +1184,14 @@ export type Query = {
     getTrigger?: Maybe<Trigger>;
     getView?: Maybe<View>;
     getWsEndpoint?: Maybe<Scalars['String']['output']>;
+    listApprovalQueues: Array<DrozChatApprovalQueue>;
+    listApprovalTasks: DrozChatApprovalTasksPage;
     listCustomFields: Array<CustomField>;
     listDrozChatAgentChannels: Array<DrozChatChannel>;
     listDrozChatAgentGroups: Array<DrozChatAgentGroup>;
     listDrozChatChannels: Array<DrozChatChannel>;
     listDrozChatGroups: Array<DrozChatAgentGroup>;
+    listMyApprovalQueues: Array<DrozChatApprovalQueue>;
     listNotes: CustomerNotesConnection;
     listQuickAnswers: QuickAnswersConnection;
     listTags: TicketTagsConnection;
@@ -970,6 +1225,12 @@ export type QueryAssertChatActionsArgs = {
 export type QueryCustomFieldValuesForTicketArgs = {
     ticketId: Scalars['ID']['input'];
 };
+export type QueryGetApprovalQueueArgs = {
+    id: Scalars['ID']['input'];
+};
+export type QueryGetApprovalTaskArgs = {
+    id: Scalars['ID']['input'];
+};
 export type QueryGetBulkCloseRunsArgs = {
     next?: InputMaybe<Scalars['Base64']['input']>;
 };
@@ -991,6 +1252,11 @@ export type QueryGetTriggerArgs = {
 export type QueryGetViewArgs = {
     id: Scalars['ID']['input'];
 };
+export type QueryListApprovalTasksArgs = {
+    filter: ApprovalTasksFilterInput;
+    page?: InputMaybe<Scalars['Int']['input']>;
+    perPage?: InputMaybe<Scalars['Int']['input']>;
+};
 export type QueryListDrozChatAgentChannelsArgs = {
     agentId: Scalars['ID']['input'];
 };
@@ -1081,6 +1347,9 @@ export declare enum QuickAnswersSortBy {
     UpdatedAtAsc = "updatedAt_asc",
     UpdatedAtDesc = "updatedAt_desc"
 }
+export type ReleaseApprovalTaskInput = {
+    id: Scalars['ID']['input'];
+};
 export type RemoveDrozChatAgentGroupInput = {
     agentId: Scalars['ID']['input'];
     id: Scalars['ID']['input'];
@@ -1125,6 +1394,9 @@ export type SearchResultsStats = {
     searchTime: Scalars['Float']['output'];
     totalPages: Scalars['Float']['output'];
 };
+export type SetBusinessHoursInput = {
+    days: Array<BusinessHoursDayInput>;
+};
 export type SetCustomFieldValueInput = {
     fieldId: Scalars['ID']['input'];
     ticketId: Scalars['ID']['input'];
@@ -1160,6 +1432,8 @@ export type StringMatcherInput = {
     ne?: InputMaybe<Scalars['String']['input']>;
 };
 export type Subscription = {
+    onApprovalAlert: DrozChatApprovalAlert;
+    onApprovalTaskChange: DrozChatApprovalTaskChange;
     onMessageByStateMine: TicketMessageSubscription;
     /**
      * Mudança de um ticket relevante para o painel de monitoramento, como delta enxuto. Entregue a
@@ -1584,9 +1858,14 @@ export declare enum Typenames {
     AgentGroup = "AgentGroup",
     AgentPresence = "AgentPresence",
     Any = "Any",
+    ApprovalQueues = "ApprovalQueues",
+    ApprovalSessionLocks = "ApprovalSessionLocks",
+    ApprovalTaskKeys = "ApprovalTaskKeys",
+    ApprovalTasks = "ApprovalTasks",
     BulkCloseBatches = "BulkCloseBatches",
     BulkCloseRoutineConfig = "BulkCloseRoutineConfig",
     BulkCloseRuns = "BulkCloseRuns",
+    BusinessHours = "BusinessHours",
     ChannelLastAssignee = "ChannelLastAssignee",
     ChannelTriggerExecutions = "ChannelTriggerExecutions",
     Channels = "Channels",
@@ -1612,6 +1891,14 @@ export declare enum Typenames {
 export type UnassignTicketInput = {
     ticketId: Scalars['ID']['input'];
 };
+export type UpdateApprovalQueueInput = {
+    agentIds?: InputMaybe<Array<Scalars['ID']['input']>>;
+    depthLimit?: InputMaybe<Scalars['Int']['input']>;
+    fallbackChannelId?: InputMaybe<Scalars['ID']['input']>;
+    groupIds?: InputMaybe<Array<Scalars['ID']['input']>>;
+    id: Scalars['ID']['input'];
+    name?: InputMaybe<Scalars['String']['input']>;
+};
 export type UpdateBulkCloseRoutineConfigInput = {
     batchSize?: InputMaybe<Scalars['Int']['input']>;
     cronExpression?: InputMaybe<Scalars['String']['input']>;

package/src/sdks/drozchat.js

@@ -1,10 +1,10 @@
 "use strict";
 /* istanbul ignore file */
 Object.defineProperty(exports, "__esModule", { value: true });
-exports.TicketWithSessionFragmentDoc = exports.SessionAttributesFragmentDoc = exports.TicketWithoutCustomerFragmentDoc = exports.TagFragmentDoc = exports.QuickAnswerFacetsFragmentDoc = exports.QuickAnswerFragmentDoc = exports.TicketPresenceFragmentDoc = exports.SurveyFragmentDoc = exports.MonitoringTicketSnapshotFragmentDoc = exports.LiveSummaryFragmentDoc = exports.LiveAgentLoadFragmentDoc = exports.LiveQueueSummaryFragmentDoc = exports.DrozChatAgentGroupFragmentDoc = exports.GlobalConfigurationFragmentDoc = exports.TicketWithCustomFieldValuesFragmentDoc = exports.TicketCustomFieldValueFragmentDoc = exports.CustomFieldFragmentDoc = exports.TicketFragmentDoc = exports.DrozChatChannelFragmentDoc = exports.TicketTriggerAppFragmentDoc = exports.CustomerFragmentDoc = exports.CustomerNoteFragmentDoc = exports.DrozChatAgentFragmentDoc = exports.BulkCloseRunFragmentDoc = exports.BulkCloseRoutineConfigFragmentDoc = exports.AgentPresenceFragmentDoc = exports.Typenames = exports.TriggerScope = exports.TriggerEventType = exports.TriggerActionType = exports.TicketStatus = exports.TicketState = exports.TicketSearchSortBy = exports.TicketPriority = exports.TicketOrigin = exports.TicketMessageType = exports.TicketMessageRecipient = exports.TicketAutoAssignerType = exports.TicketAssessType = exports.SurveyTypes = exports.SurveyChannels = exports.SubscriptionAction = exports.QuickAnswersSortBy = exports.OpenTicketState = exports.LiveAgentStatus = exports.CustomFieldType = exports.Can = exports.AppInstanceStatus = exports.AgentPresenceStatus = exports.ActiveDispatchConnector = void 0;
-exports.UpdateDrozChatAgentGroupDocument = exports.CreateDrozChatAgentGroupDocument = exports.ListDrozChatAgentGroupsDocument = exports.ListDrozChatGroupsDocument = exports.GetDrozChatAgentGroupDocument = exports.ClearMaxSimultaneousAttendancesDocument = exports.SetMaxSimultaneousAttendancesDocument = exports.GetGlobalConfigurationDocument = exports.CustomFieldValuesForTicketDocument = exports.ClearCustomFieldValueDocument = exports.SetCustomFieldValueDocument = exports.SearchTicketsWithCustomFieldValuesDocument = exports.ReorderCustomFieldsDocument = exports.DeleteCustomFieldDocument = exports.UpdateCustomFieldDocument = exports.CreateCustomFieldDocument = exports.ListCustomFieldsDocument = exports.DeleteNoteDocument = exports.UpdateNoteDocument = exports.CreateNoteDocument = exports.ListNotesDocument = exports.RemoveDrozChatChannelGroupDocument = exports.AddDrozChatChannelGroupDocument = exports.RemoveDrozChatChannelAgentDocument = exports.AddDrozChatChannelAgentDocument = exports.EnableDrozChatChannelDocument = exports.DisableDrozChatChannelDocument = exports.UpdateDrozChatChannelDocument = exports.CreateDrozChatChannelDocument = exports.ListDrozChatAgentChannelsDocument = exports.ListDrozChatChannelsDocument = exports.GetDrozChatChannelDocument = exports.GetBulkCloseRunsDocument = exports.DeleteBulkCloseRoutineConfigDocument = exports.DisableBulkCloseRoutineConfigDocument = exports.EnableBulkCloseRoutineConfigDocument = exports.UpdateBulkCloseRoutineConfigDocument = exports.CreateBulkCloseRoutineConfigDocument = exports.GetBulkCloseRoutineConfigDocument = exports.GenerateAnalyticsTokenDocument = exports.AgentLogoffDocument = exports.AgentHeartbeatDocument = exports.MyPresenceDocument = exports.ActiveDispatchDocument = exports.ViewFragmentDoc = exports.TriggerFragmentDoc = exports.TriggerConditionFieldsFragmentDoc = exports.FacetsFragmentDoc = exports.TicketMessageFragmentDoc = exports.DrozChatUserFragmentDoc = void 0;
-exports.ListTriggersDocument = exports.OnMessageByStateMineDocument = exports.OnTicketMessageDocument = exports.OnTicketByStateDocument = exports.OnTicketInProgressMineDocument = exports.TransferTicketToChannelDocument = exports.RemoveTagsFromTicketDocument = exports.AddTagsToTicketDocument = exports.CloseTicketDocument = exports.UnassignTicketDocument = exports.AssignTicketMyselfDocument = exports.AssignTicketDocument = exports.CreateTicketMessageEnvelopeDocument = exports.CreateTicketMessageForStorageDocument = exports.CreateTicketMessageDocument = exports.MarkTicketMessagesAsReadDocument = exports.UpdateTicketDocument = exports.CreateTicketDocument = exports.AgentRemainingCapacityDocument = exports.AssertChatActionsDocument = exports.UnsafeSearchTicketsDocument = exports.SearchTicketsWithoutCustomerDocument = exports.SearchTicketsDocument = exports.ListTicketInternalNotesDocument = exports.ListTicketMessagesDocument = exports.ListTicketsInProgressMineWithoutCustomerDocument = exports.ListTicketsInProgressMineDocument = exports.ListTicketsDocument = exports.GetTicketDocument = exports.DeleteTagsDocument = exports.CreateTagsDocument = exports.ListTagsDocument = exports.UpdateQuickAnswerDocument = exports.DeleteQuickAnswerDocument = exports.CreateQuickAnswerDocument = exports.SearchQuickAnswersDocument = exports.ListQuickAnswersDocument = exports.OnTicketPresenceDocument = exports.LeaveTicketPresenceDocument = exports.EnterTicketPresenceDocument = exports.TicketPresenceDocument = exports.DisableSurveyDocument = exports.UpsertSurveyDocument = exports.GetSurveyDocument = exports.OnMonitoringTicketChangeDocument = exports.LiveSummaryDocument = exports.RemoveDrozChatAgentGroupDocument = exports.AddDrozChatAgentGroupDocument = exports.EnableDrozChatAgentGroupDocument = exports.DisableDrozChatAgentGroupDocument = void 0;
-exports.serviceName = exports.DeleteViewDocument = exports.UpdateViewDocument = exports.CloneViewDocument = exports.CreateViewDocument = exports.ListTicketsByViewDocument = exports.ListViewsDocument = exports.GetViewDocument = exports.ReorderTriggersByEventTypeDocument = exports.DeleteTriggerDocument = exports.UpdateTriggerDocument = exports.CreateTriggerDocument = exports.GetTriggerDocument = void 0;
+exports.LiveQueueSummaryFragmentDoc = exports.DrozChatAgentGroupFragmentDoc = exports.GlobalConfigurationFragmentDoc = exports.TicketWithCustomFieldValuesFragmentDoc = exports.TicketCustomFieldValueFragmentDoc = exports.CustomFieldFragmentDoc = exports.TicketFragmentDoc = exports.DrozChatChannelFragmentDoc = exports.TicketTriggerAppFragmentDoc = exports.CustomerFragmentDoc = exports.CustomerNoteFragmentDoc = exports.DrozChatAgentFragmentDoc = exports.BulkCloseRunFragmentDoc = exports.BulkCloseRoutineConfigFragmentDoc = exports.AgentPresenceFragmentDoc = exports.Typenames = exports.TriggerScope = exports.TriggerEventType = exports.TriggerActionType = exports.TicketStatus = exports.TicketState = exports.TicketSearchSortBy = exports.TicketPriority = exports.TicketOrigin = exports.TicketMessageType = exports.TicketMessageRecipient = exports.TicketAutoAssignerType = exports.TicketAssessType = exports.SurveyTypes = exports.SurveyChannels = exports.SubscriptionAction = exports.QuickAnswersSortBy = exports.OpenTicketState = exports.LiveAgentStatus = exports.CustomFieldType = exports.Can = exports.BusinessHoursWeekday = exports.ApprovalTaskTab = exports.ApprovalTaskStatus = exports.ApprovalTaskRejectionReason = exports.ApprovalTaskMessageRole = exports.ApprovalTaskExecutionResult = exports.ApprovalTaskEventType = exports.ApprovalTaskDecision = exports.ApprovalTaskChannel = exports.ApprovalTaskChangeAction = exports.ApprovalAlertType = exports.AppInstanceStatus = exports.AgentPresenceStatus = exports.ActiveDispatchConnector = void 0;
+exports.SearchTicketsWithCustomFieldValuesDocument = exports.ReorderCustomFieldsDocument = exports.DeleteCustomFieldDocument = exports.UpdateCustomFieldDocument = exports.CreateCustomFieldDocument = exports.ListCustomFieldsDocument = exports.DeleteNoteDocument = exports.UpdateNoteDocument = exports.CreateNoteDocument = exports.ListNotesDocument = exports.RemoveDrozChatChannelGroupDocument = exports.AddDrozChatChannelGroupDocument = exports.RemoveDrozChatChannelAgentDocument = exports.AddDrozChatChannelAgentDocument = exports.EnableDrozChatChannelDocument = exports.DisableDrozChatChannelDocument = exports.UpdateDrozChatChannelDocument = exports.CreateDrozChatChannelDocument = exports.ListDrozChatAgentChannelsDocument = exports.ListDrozChatChannelsDocument = exports.GetDrozChatChannelDocument = exports.GetBulkCloseRunsDocument = exports.DeleteBulkCloseRoutineConfigDocument = exports.DisableBulkCloseRoutineConfigDocument = exports.EnableBulkCloseRoutineConfigDocument = exports.UpdateBulkCloseRoutineConfigDocument = exports.CreateBulkCloseRoutineConfigDocument = exports.GetBulkCloseRoutineConfigDocument = exports.GenerateAnalyticsTokenDocument = exports.AgentLogoffDocument = exports.AgentHeartbeatDocument = exports.MyPresenceDocument = exports.ActiveDispatchDocument = exports.ViewFragmentDoc = exports.TriggerFragmentDoc = exports.TriggerConditionFieldsFragmentDoc = exports.FacetsFragmentDoc = exports.TicketMessageFragmentDoc = exports.DrozChatUserFragmentDoc = exports.TicketWithSessionFragmentDoc = exports.SessionAttributesFragmentDoc = exports.TicketWithoutCustomerFragmentDoc = exports.TagFragmentDoc = exports.QuickAnswerFacetsFragmentDoc = exports.QuickAnswerFragmentDoc = exports.TicketPresenceFragmentDoc = exports.SurveyFragmentDoc = exports.MonitoringTicketSnapshotFragmentDoc = exports.LiveSummaryFragmentDoc = exports.LiveAgentLoadFragmentDoc = void 0;
+exports.AssignTicketDocument = exports.CreateTicketMessageEnvelopeDocument = exports.CreateTicketMessageForStorageDocument = exports.CreateTicketMessageDocument = exports.MarkTicketMessagesAsReadDocument = exports.UpdateTicketDocument = exports.CreateTicketDocument = exports.AgentRemainingCapacityDocument = exports.AssertChatActionsDocument = exports.UnsafeSearchTicketsDocument = exports.SearchTicketsWithoutCustomerDocument = exports.SearchTicketsDocument = exports.ListTicketInternalNotesDocument = exports.ListTicketMessagesDocument = exports.ListTicketsInProgressMineWithoutCustomerDocument = exports.ListTicketsInProgressMineDocument = exports.ListTicketsDocument = exports.GetTicketDocument = exports.DeleteTagsDocument = exports.CreateTagsDocument = exports.ListTagsDocument = exports.UpdateQuickAnswerDocument = exports.DeleteQuickAnswerDocument = exports.CreateQuickAnswerDocument = exports.SearchQuickAnswersDocument = exports.ListQuickAnswersDocument = exports.OnTicketPresenceDocument = exports.LeaveTicketPresenceDocument = exports.EnterTicketPresenceDocument = exports.TicketPresenceDocument = exports.DisableSurveyDocument = exports.UpsertSurveyDocument = exports.GetSurveyDocument = exports.OnMonitoringTicketChangeDocument = exports.LiveSummaryDocument = exports.RemoveDrozChatAgentGroupDocument = exports.AddDrozChatAgentGroupDocument = exports.EnableDrozChatAgentGroupDocument = exports.DisableDrozChatAgentGroupDocument = exports.UpdateDrozChatAgentGroupDocument = exports.CreateDrozChatAgentGroupDocument = exports.ListDrozChatAgentGroupsDocument = exports.ListDrozChatGroupsDocument = exports.GetDrozChatAgentGroupDocument = exports.ClearMaxSimultaneousAttendancesDocument = exports.SetMaxSimultaneousAttendancesDocument = exports.GetGlobalConfigurationDocument = exports.CustomFieldValuesForTicketDocument = exports.ClearCustomFieldValueDocument = exports.SetCustomFieldValueDocument = void 0;
+exports.serviceName = exports.DeleteViewDocument = exports.UpdateViewDocument = exports.CloneViewDocument = exports.CreateViewDocument = exports.ListTicketsByViewDocument = exports.ListViewsDocument = exports.GetViewDocument = exports.ReorderTriggersByEventTypeDocument = exports.DeleteTriggerDocument = exports.UpdateTriggerDocument = exports.CreateTriggerDocument = exports.GetTriggerDocument = exports.ListTriggersDocument = exports.OnMessageByStateMineDocument = exports.OnTicketMessageDocument = exports.OnTicketByStateDocument = exports.OnTicketInProgressMineDocument = exports.TransferTicketToChannelDocument = exports.RemoveTagsFromTicketDocument = exports.AddTagsToTicketDocument = exports.CloseTicketDocument = exports.UnassignTicketDocument = exports.AssignTicketMyselfDocument = void 0;
 exports.getSdk = getSdk;
 var ActiveDispatchConnector;
 (function (ActiveDispatchConnector) {
@@ -23,6 +23,90 @@ var AppInstanceStatus;
     AppInstanceStatus["Failing"] = "Failing";
     AppInstanceStatus["Inactive"] = "Inactive";
 })(AppInstanceStatus || (exports.AppInstanceStatus = AppInstanceStatus = {}));
+var ApprovalAlertType;
+(function (ApprovalAlertType) {
+    ApprovalAlertType["ApprovalQueueOverLimit"] = "APPROVAL_QUEUE_OVER_LIMIT";
+    ApprovalAlertType["Expired"] = "EXPIRED";
+    ApprovalAlertType["ExpiringSoon"] = "EXPIRING_SOON";
+    ApprovalAlertType["FallbackChannelMissing"] = "FALLBACK_CHANNEL_MISSING";
+    ApprovalAlertType["Indeterminate"] = "INDETERMINATE";
+    ApprovalAlertType["NoApproverOnline"] = "NO_APPROVER_ONLINE";
+})(ApprovalAlertType || (exports.ApprovalAlertType = ApprovalAlertType = {}));
+var ApprovalTaskChangeAction;
+(function (ApprovalTaskChangeAction) {
+    ApprovalTaskChangeAction["Created"] = "CREATED";
+    ApprovalTaskChangeAction["Removed"] = "REMOVED";
+    ApprovalTaskChangeAction["Updated"] = "UPDATED";
+})(ApprovalTaskChangeAction || (exports.ApprovalTaskChangeAction = ApprovalTaskChangeAction = {}));
+var ApprovalTaskChannel;
+(function (ApprovalTaskChannel) {
+    ApprovalTaskChannel["Other"] = "OTHER";
+    ApprovalTaskChannel["Web"] = "WEB";
+    ApprovalTaskChannel["Whatsapp"] = "WHATSAPP";
+})(ApprovalTaskChannel || (exports.ApprovalTaskChannel = ApprovalTaskChannel = {}));
+var ApprovalTaskDecision;
+(function (ApprovalTaskDecision) {
+    ApprovalTaskDecision["Approved"] = "APPROVED";
+    ApprovalTaskDecision["Rejected"] = "REJECTED";
+})(ApprovalTaskDecision || (exports.ApprovalTaskDecision = ApprovalTaskDecision = {}));
+var ApprovalTaskEventType;
+(function (ApprovalTaskEventType) {
+    ApprovalTaskEventType["Assigned"] = "ASSIGNED";
+    ApprovalTaskEventType["Cancelled"] = "CANCELLED";
+    ApprovalTaskEventType["Claimed"] = "CLAIMED";
+    ApprovalTaskEventType["ClaimExpired"] = "CLAIM_EXPIRED";
+    ApprovalTaskEventType["Created"] = "CREATED";
+    ApprovalTaskEventType["Decided"] = "DECIDED";
+    ApprovalTaskEventType["DivergenceFound"] = "DIVERGENCE_FOUND";
+    ApprovalTaskEventType["ExecutionReported"] = "EXECUTION_REPORTED";
+    ApprovalTaskEventType["Expired"] = "EXPIRED";
+    ApprovalTaskEventType["Released"] = "RELEASED";
+})(ApprovalTaskEventType || (exports.ApprovalTaskEventType = ApprovalTaskEventType = {}));
+var ApprovalTaskExecutionResult;
+(function (ApprovalTaskExecutionResult) {
+    ApprovalTaskExecutionResult["Executed"] = "EXECUTED";
+    ApprovalTaskExecutionResult["Failed"] = "FAILED";
+    ApprovalTaskExecutionResult["Indeterminate"] = "INDETERMINATE";
+    ApprovalTaskExecutionResult["NotExecuted"] = "NOT_EXECUTED";
+})(ApprovalTaskExecutionResult || (exports.ApprovalTaskExecutionResult = ApprovalTaskExecutionResult = {}));
+var ApprovalTaskMessageRole;
+(function (ApprovalTaskMessageRole) {
+    ApprovalTaskMessageRole["AiAgent"] = "AI_AGENT";
+    ApprovalTaskMessageRole["Customer"] = "CUSTOMER";
+})(ApprovalTaskMessageRole || (exports.ApprovalTaskMessageRole = ApprovalTaskMessageRole = {}));
+var ApprovalTaskRejectionReason;
+(function (ApprovalTaskRejectionReason) {
+    ApprovalTaskRejectionReason["DataMismatch"] = "DATA_MISMATCH";
+    ApprovalTaskRejectionReason["Other"] = "OTHER";
+    ApprovalTaskRejectionReason["OutOfPolicy"] = "OUT_OF_POLICY";
+    ApprovalTaskRejectionReason["SuspectedFraud"] = "SUSPECTED_FRAUD";
+})(ApprovalTaskRejectionReason || (exports.ApprovalTaskRejectionReason = ApprovalTaskRejectionReason = {}));
+var ApprovalTaskStatus;
+(function (ApprovalTaskStatus) {
+    ApprovalTaskStatus["Assigned"] = "ASSIGNED";
+    ApprovalTaskStatus["Cancelled"] = "CANCELLED";
+    ApprovalTaskStatus["Decided"] = "DECIDED";
+    ApprovalTaskStatus["Expired"] = "EXPIRED";
+    ApprovalTaskStatus["Open"] = "OPEN";
+})(ApprovalTaskStatus || (exports.ApprovalTaskStatus = ApprovalTaskStatus = {}));
+var ApprovalTaskTab;
+(function (ApprovalTaskTab) {
+    ApprovalTaskTab["All"] = "ALL";
+    ApprovalTaskTab["Finished"] = "FINISHED";
+    ApprovalTaskTab["ManualCheck"] = "MANUAL_CHECK";
+    ApprovalTaskTab["Mine"] = "MINE";
+    ApprovalTaskTab["Pending"] = "PENDING";
+})(ApprovalTaskTab || (exports.ApprovalTaskTab = ApprovalTaskTab = {}));
+var BusinessHoursWeekday;
+(function (BusinessHoursWeekday) {
+    BusinessHoursWeekday["Friday"] = "FRIDAY";
+    BusinessHoursWeekday["Monday"] = "MONDAY";
+    BusinessHoursWeekday["Saturday"] = "SATURDAY";
+    BusinessHoursWeekday["Sunday"] = "SUNDAY";
+    BusinessHoursWeekday["Thursday"] = "THURSDAY";
+    BusinessHoursWeekday["Tuesday"] = "TUESDAY";
+    BusinessHoursWeekday["Wednesday"] = "WEDNESDAY";
+})(BusinessHoursWeekday || (exports.BusinessHoursWeekday = BusinessHoursWeekday = {}));
 var Can;
 (function (Can) {
     Can["Manage"] = "manage";
@@ -168,9 +252,14 @@ var Typenames;
     Typenames["AgentGroup"] = "AgentGroup";
     Typenames["AgentPresence"] = "AgentPresence";
     Typenames["Any"] = "Any";
+    Typenames["ApprovalQueues"] = "ApprovalQueues";
+    Typenames["ApprovalSessionLocks"] = "ApprovalSessionLocks";
+    Typenames["ApprovalTaskKeys"] = "ApprovalTaskKeys";
+    Typenames["ApprovalTasks"] = "ApprovalTasks";
     Typenames["BulkCloseBatches"] = "BulkCloseBatches";
     Typenames["BulkCloseRoutineConfig"] = "BulkCloseRoutineConfig";
     Typenames["BulkCloseRuns"] = "BulkCloseRuns";
+    Typenames["BusinessHours"] = "BusinessHours";
     Typenames["ChannelLastAssignee"] = "ChannelLastAssignee";
     Typenames["ChannelTriggerExecutions"] = "ChannelTriggerExecutions";
     Typenames["Channels"] = "Channels";