@droz-js/sdk 0.25.5 → 0.25.7

package/src/sdks/ai.js

@@ -1,8 +1,9 @@
 "use strict";
 /* istanbul ignore file */
 Object.defineProperty(exports, "__esModule", { value: true });
-exports.ListAiAgentProceduresDocument = exports.ListAiAgentUseCasesDocument = exports.RemoveAiAgentDocument = exports.RemoveAiAgentVersionDocument = exports.RollbackAiAgentVersionDocument = exports.UnpublishAiAgentVersionDocument = exports.PublishAiAgentVersionDocument = exports.DraftAiAgentDocument = exports.AiAgentMetricsByAgentDocument = exports.ListAiAgentVersionsDocument = exports.ListAiAgentsDocument = exports.QnaFragmentFragmentDoc = exports.NlpInstanceFragmentDoc = exports.AiAgentMetricsReportFragmentDoc = exports.AiAgentCheckRunFragmentDoc = exports.AiAgentApprovalFragmentDoc = exports.AiAgentScenarioFragmentDoc = exports.AiAgentTraceFragmentDoc = exports.AiAgentToolFragmentDoc = exports.AiAgentProcedureFragmentDoc = exports.AiAgentUseCaseFragmentDoc = exports.AiAgentListingMetricsFragmentDoc = exports.AiAgentVersionWithSpecFragmentDoc = exports.AiAgentToolExclusionFragmentDoc = exports.AiAgentSpecFragmentDoc = exports.AiAgentVersionFragmentDoc = exports.AiAgentSummaryFragmentDoc = exports.Typenames = exports.ToolParameterType = exports.ToolEffect = exports.ToolAvailability = exports.TonePreset = exports.ParameterGrounding = exports.Can = exports.BudgetExceededAction = exports.AppInstanceStatus = exports.AiAgentVersionStatus = exports.AiAgentTechnicalFailure = exports.AiAgentSentiment = exports.AiAgentScoreBand = exports.AiAgentRiskAlert = exports.AiAgentHandoffReason = exports.AiAgentFrequencyLevel = exports.AiAgentConversationSubcategory = exports.AiAgentConversationState = exports.AiAgentConversationClass = exports.AiAgentContactReasonSource = exports.AiAgentCheckRunStatus = exports.AiAgentChannelType = exports.AiAgentAnalysisFailureReason = void 0;
-exports.serviceName = exports.RemoveQnAInstanceDocument = exports.UpdateQnAInstanceDocument = exports.CreateQnAInstanceDocument = exports.TestQnAInstanceDocument = exports.ListQnAInstancesDocument = exports.GetQnAInstanceDocument = exports.TestNlpInstanceDocument = exports.RemoveNlpInstanceDocument = exports.UpdateNlpInstanceDocument = exports.CreateNlpInstanceDocument = exports.ListNlpInstancesDocument = exports.GetNlpInstanceDocument = exports.ExtractImageMetadataDocument = exports.AiAgentKnowledgeBasesDocument = exports.AiAgentRoutingPreviewDocument = exports.AiAgentVersionSpecDocument = exports.AiAgentMetricsDocument = exports.AiAgentCheckLimitsDocument = exports.GetAiAgentCheckRunDocument = exports.CheckAiAgentVersionDocument = exports.SaveAiAgentScenarioDocument = exports.RemoveAiAgentScenarioDocument = exports.UnregisterAiAgentToolDocument = exports.RegisterAiAgentToolDocument = exports.ResolveAiAgentApprovalDocument = exports.ListAiAgentApprovalsDocument = exports.RememberAiAgentSessionFactsDocument = exports.RemoveAiAgentProcedureDocument = exports.RemoveAiAgentUseCaseDocument = exports.SaveAiAgentProcedureDocument = exports.SaveAiAgentUseCaseDocument = exports.AiAgentConversationOutcomeDocument = exports.AiAgentConversationMetricsDocument = exports.AiAgentRetentionPolicyDocument = exports.SetAiAgentRetentionPolicyDocument = exports.ListAiAgentScenariosDocument = exports.AiAgentTraceDocument = exports.AiAgentUseCaseOverlapDocument = exports.ListAiAgentToolsDocument = void 0;
+exports.ListAiAgentsDocument = exports.QnaFragmentFragmentDoc = exports.NlpInstanceFragmentDoc = exports.AiAgentMetricsReportFragmentDoc = exports.AiAgentCheckRunFragmentDoc = exports.AiAgentApprovalFragmentDoc = exports.AiAgentDashboardContactReasonFragmentDoc = exports.AiAgentDashboardSentimentFragmentDoc = exports.AiAgentDashboardIndicatorFragmentDoc = exports.AiAgentScenarioFragmentDoc = exports.AiAgentTraceFragmentDoc = exports.AiAgentToolFragmentDoc = exports.AiAgentProcedureFragmentDoc = exports.AiAgentUseCaseFragmentDoc = exports.AiAgentListingMetricsFragmentDoc = exports.AiAgentVersionWithSpecFragmentDoc = exports.AiAgentToolExclusionFragmentDoc = exports.AiAgentSpecFragmentDoc = exports.AiAgentVersionFragmentDoc = exports.AiAgentSummaryFragmentDoc = exports.Typenames = exports.ToolParameterType = exports.ToolEffect = exports.ToolAvailability = exports.TonePreset = exports.ParameterGrounding = exports.Can = exports.BudgetExceededAction = exports.AppInstanceStatus = exports.AiAgentVersionStatus = exports.AiAgentVariationUnit = exports.AiAgentTechnicalFailure = exports.AiAgentSortDirection = exports.AiAgentSentiment = exports.AiAgentScoreBand = exports.AiAgentRiskAlert = exports.AiAgentMetricsBucket = exports.AiAgentMetricPolarity = exports.AiAgentHandoffReason = exports.AiAgentFrequencyLevel = exports.AiAgentExecutionAutonomy = exports.AiAgentConversationSubcategory = exports.AiAgentConversationStatus = exports.AiAgentConversationState = exports.AiAgentConversationSortField = exports.AiAgentConversationClass = exports.AiAgentContactReasonSource = exports.AiAgentCheckRunStatus = exports.AiAgentChannelType = exports.AiAgentAnalysisFailureReason = void 0;
+exports.UpdateQnAInstanceDocument = exports.CreateQnAInstanceDocument = exports.TestQnAInstanceDocument = exports.ListQnAInstancesDocument = exports.GetQnAInstanceDocument = exports.TestNlpInstanceDocument = exports.RemoveNlpInstanceDocument = exports.UpdateNlpInstanceDocument = exports.CreateNlpInstanceDocument = exports.ListNlpInstancesDocument = exports.GetNlpInstanceDocument = exports.ExtractImageMetadataDocument = exports.AiAgentKnowledgeBasesDocument = exports.AiAgentRoutingPreviewDocument = exports.AiAgentVersionSpecDocument = exports.AiAgentMetricsDocument = exports.AiAgentCheckLimitsDocument = exports.GetAiAgentCheckRunDocument = exports.CheckAiAgentVersionDocument = exports.SaveAiAgentScenarioDocument = exports.RemoveAiAgentScenarioDocument = exports.UnregisterAiAgentToolDocument = exports.RegisterAiAgentToolDocument = exports.ResolveAiAgentApprovalDocument = exports.ListAiAgentApprovalsDocument = exports.RememberAiAgentSessionFactsDocument = exports.RemoveAiAgentProcedureDocument = exports.RemoveAiAgentUseCaseDocument = exports.SaveAiAgentProcedureDocument = exports.SaveAiAgentUseCaseDocument = exports.AiAgentConversationOutcomeDocument = exports.AiAgentDashboardDocument = exports.AiAgentMetricsSeriesDocument = exports.AiAgentConversationMetricsDocument = exports.AiAgentRetentionPolicyDocument = exports.SetAiAgentRetentionPolicyDocument = exports.ListAiAgentScenariosDocument = exports.AiAgentTraceDocument = exports.AiAgentUseCaseOverlapDocument = exports.ListAiAgentToolsDocument = exports.ListAiAgentProceduresDocument = exports.ListAiAgentUseCasesDocument = exports.RemoveAiAgentDocument = exports.RemoveAiAgentVersionDocument = exports.RollbackAiAgentVersionDocument = exports.UnpublishAiAgentVersionDocument = exports.PublishAiAgentVersionDocument = exports.DraftAiAgentDocument = exports.AiAgentMetricsByAgentDocument = exports.ListAiAgentVersionsDocument = void 0;
+exports.serviceName = exports.RemoveQnAInstanceDocument = void 0;
 exports.getSdk = getSdk;
 var AiAgentAnalysisFailureReason;
 (function (AiAgentAnalysisFailureReason) {
@@ -29,36 +30,54 @@ var AiAgentContactReasonSource;
 })(AiAgentContactReasonSource || (exports.AiAgentContactReasonSource = AiAgentContactReasonSource = {}));
 var AiAgentConversationClass;
 (function (AiAgentConversationClass) {
-    AiAgentConversationClass["NaoElegivel"] = "NAO_ELEGIVEL";
-    AiAgentConversationClass["NaoResolvida"] = "NAO_RESOLVIDA";
-    AiAgentConversationClass["Resolvida"] = "RESOLVIDA";
+    AiAgentConversationClass["NotEligible"] = "NOT_ELIGIBLE";
+    AiAgentConversationClass["Resolved"] = "RESOLVED";
+    AiAgentConversationClass["Unresolved"] = "UNRESOLVED";
 })(AiAgentConversationClass || (exports.AiAgentConversationClass = AiAgentConversationClass = {}));
+var AiAgentConversationSortField;
+(function (AiAgentConversationSortField) {
+    AiAgentConversationSortField["Date"] = "DATE";
+    AiAgentConversationSortField["Status"] = "STATUS";
+    AiAgentConversationSortField["Subcategory"] = "SUBCATEGORY";
+})(AiAgentConversationSortField || (exports.AiAgentConversationSortField = AiAgentConversationSortField = {}));
 var AiAgentConversationState;
 (function (AiAgentConversationState) {
-    AiAgentConversationState["EmAndamento"] = "EM_ANDAMENTO";
-    AiAgentConversationState["EncerradaPorConclusao"] = "ENCERRADA_POR_CONCLUSAO";
-    AiAgentConversationState["EncerradaPorFalhaTecnica"] = "ENCERRADA_POR_FALHA_TECNICA";
-    AiAgentConversationState["EncerradaPorInatividade"] = "ENCERRADA_POR_INATIVIDADE";
-    AiAgentConversationState["EncerradaPorTeto"] = "ENCERRADA_POR_TETO";
-    AiAgentConversationState["EncerradaPorTransbordo"] = "ENCERRADA_POR_TRANSBORDO";
+    AiAgentConversationState["ClosedByCap"] = "CLOSED_BY_CAP";
+    AiAgentConversationState["ClosedByConclusion"] = "CLOSED_BY_CONCLUSION";
+    AiAgentConversationState["ClosedByHandoff"] = "CLOSED_BY_HANDOFF";
+    AiAgentConversationState["ClosedByInactivity"] = "CLOSED_BY_INACTIVITY";
+    AiAgentConversationState["ClosedByTechnicalFailure"] = "CLOSED_BY_TECHNICAL_FAILURE";
+    AiAgentConversationState["InProgress"] = "IN_PROGRESS";
 })(AiAgentConversationState || (exports.AiAgentConversationState = AiAgentConversationState = {}));
+var AiAgentConversationStatus;
+(function (AiAgentConversationStatus) {
+    AiAgentConversationStatus["InProgress"] = "IN_PROGRESS";
+    AiAgentConversationStatus["NotEligible"] = "NOT_ELIGIBLE";
+    AiAgentConversationStatus["Resolved"] = "RESOLVED";
+    AiAgentConversationStatus["Unresolved"] = "UNRESOLVED";
+})(AiAgentConversationStatus || (exports.AiAgentConversationStatus = AiAgentConversationStatus = {}));
 var AiAgentConversationSubcategory;
 (function (AiAgentConversationSubcategory) {
-    AiAgentConversationSubcategory["AbandonoAposEsclarecimento"] = "ABANDONO_APOS_ESCLARECIMENTO";
-    AiAgentConversationSubcategory["EncerradaPorTeto"] = "ENCERRADA_POR_TETO";
-    AiAgentConversationSubcategory["FalhaTecnica"] = "FALHA_TECNICA";
-    AiAgentConversationSubcategory["Indefinido"] = "INDEFINIDO";
-    AiAgentConversationSubcategory["InterlocutorAutomatico"] = "INTERLOCUTOR_AUTOMATICO";
+    AiAgentConversationSubcategory["AbandonedAfterClarification"] = "ABANDONED_AFTER_CLARIFICATION";
+    AiAgentConversationSubcategory["AutomatedInterlocutor"] = "AUTOMATED_INTERLOCUTOR";
+    AiAgentConversationSubcategory["CapReached"] = "CAP_REACHED";
+    AiAgentConversationSubcategory["ConfirmedResolution"] = "CONFIRMED_RESOLUTION";
+    AiAgentConversationSubcategory["GreetingWithoutDemand"] = "GREETING_WITHOUT_DEMAND";
+    AiAgentConversationSubcategory["HandoffByCustomerNeed"] = "HANDOFF_BY_CUSTOMER_NEED";
+    AiAgentConversationSubcategory["HandoffByProcedure"] = "HANDOFF_BY_PROCEDURE";
+    AiAgentConversationSubcategory["HandoffBySelfDiagnosis"] = "HANDOFF_BY_SELF_DIAGNOSIS";
+    AiAgentConversationSubcategory["NoCoverage"] = "NO_COVERAGE";
+    AiAgentConversationSubcategory["NoKnowledge"] = "NO_KNOWLEDGE";
+    AiAgentConversationSubcategory["PresumedResolution"] = "PRESUMED_RESOLUTION";
     AiAgentConversationSubcategory["PromptInjection"] = "PROMPT_INJECTION";
-    AiAgentConversationSubcategory["ResolvidaConfirmada"] = "RESOLVIDA_CONFIRMADA";
-    AiAgentConversationSubcategory["ResolvidaPresumida"] = "RESOLVIDA_PRESUMIDA";
-    AiAgentConversationSubcategory["SaudacaoSemDemanda"] = "SAUDACAO_SEM_DEMANDA";
-    AiAgentConversationSubcategory["SemCobertura"] = "SEM_COBERTURA";
-    AiAgentConversationSubcategory["SemConhecimento"] = "SEM_CONHECIMENTO";
-    AiAgentConversationSubcategory["TransbordoPorAutodiagnostico"] = "TRANSBORDO_POR_AUTODIAGNOSTICO";
-    AiAgentConversationSubcategory["TransbordoPorNecessidadeCliente"] = "TRANSBORDO_POR_NECESSIDADE_CLIENTE";
-    AiAgentConversationSubcategory["TransbordoPorProcedimento"] = "TRANSBORDO_POR_PROCEDIMENTO";
+    AiAgentConversationSubcategory["TechnicalFailure"] = "TECHNICAL_FAILURE";
+    AiAgentConversationSubcategory["Undefined"] = "UNDEFINED";
 })(AiAgentConversationSubcategory || (exports.AiAgentConversationSubcategory = AiAgentConversationSubcategory = {}));
+var AiAgentExecutionAutonomy;
+(function (AiAgentExecutionAutonomy) {
+    AiAgentExecutionAutonomy["Autonomous"] = "autonomous";
+    AiAgentExecutionAutonomy["NeedsApproval"] = "needsApproval";
+})(AiAgentExecutionAutonomy || (exports.AiAgentExecutionAutonomy = AiAgentExecutionAutonomy = {}));
 /** Selo de frequência de um item das listas do dashboard: Muito frequente, Frequente ou Pouco frequente. */
 var AiAgentFrequencyLevel;
 (function (AiAgentFrequencyLevel) {
@@ -80,33 +99,54 @@ var AiAgentHandoffReason;
     AiAgentHandoffReason["Undeclared"] = "undeclared";
     AiAgentHandoffReason["Unresolved"] = "unresolved";
 })(AiAgentHandoffReason || (exports.AiAgentHandoffReason = AiAgentHandoffReason = {}));
+var AiAgentMetricPolarity;
+(function (AiAgentMetricPolarity) {
+    AiAgentMetricPolarity["HigherIsBetter"] = "HIGHER_IS_BETTER";
+    AiAgentMetricPolarity["HigherIsWorse"] = "HIGHER_IS_WORSE";
+    AiAgentMetricPolarity["Neutral"] = "NEUTRAL";
+})(AiAgentMetricPolarity || (exports.AiAgentMetricPolarity = AiAgentMetricPolarity = {}));
+var AiAgentMetricsBucket;
+(function (AiAgentMetricsBucket) {
+    AiAgentMetricsBucket["Day"] = "DAY";
+    AiAgentMetricsBucket["Week"] = "WEEK";
+})(AiAgentMetricsBucket || (exports.AiAgentMetricsBucket = AiAgentMetricsBucket = {}));
 var AiAgentRiskAlert;
 (function (AiAgentRiskAlert) {
-    AiAgentRiskAlert["Cancelamento"] = "cancelamento";
-    AiAgentRiskAlert["Justica"] = "justica";
+    AiAgentRiskAlert["Cancellation"] = "cancellation";
+    AiAgentRiskAlert["LegalAction"] = "legal_action";
     AiAgentRiskAlert["Procon"] = "procon";
     AiAgentRiskAlert["ReclameAqui"] = "reclame_aqui";
 })(AiAgentRiskAlert || (exports.AiAgentRiskAlert = AiAgentRiskAlert = {}));
 var AiAgentScoreBand;
 (function (AiAgentScoreBand) {
-    AiAgentScoreBand["Bom"] = "bom";
-    AiAgentScoreBand["Excelente"] = "excelente";
+    AiAgentScoreBand["Excellent"] = "excellent";
+    AiAgentScoreBand["Good"] = "good";
+    AiAgentScoreBand["Poor"] = "poor";
     AiAgentScoreBand["Regular"] = "regular";
-    AiAgentScoreBand["Ruim"] = "ruim";
 })(AiAgentScoreBand || (exports.AiAgentScoreBand = AiAgentScoreBand = {}));
 var AiAgentSentiment;
 (function (AiAgentSentiment) {
-    AiAgentSentiment["Negativo"] = "negativo";
-    AiAgentSentiment["Neutro"] = "neutro";
-    AiAgentSentiment["Positivo"] = "positivo";
+    AiAgentSentiment["Negative"] = "negative";
+    AiAgentSentiment["Neutral"] = "neutral";
+    AiAgentSentiment["Positive"] = "positive";
 })(AiAgentSentiment || (exports.AiAgentSentiment = AiAgentSentiment = {}));
+var AiAgentSortDirection;
+(function (AiAgentSortDirection) {
+    AiAgentSortDirection["Asc"] = "ASC";
+    AiAgentSortDirection["Desc"] = "DESC";
+})(AiAgentSortDirection || (exports.AiAgentSortDirection = AiAgentSortDirection = {}));
 var AiAgentTechnicalFailure;
 (function (AiAgentTechnicalFailure) {
-    AiAgentTechnicalFailure["Erro_5Xx"] = "ERRO_5XX";
-    AiAgentTechnicalFailure["FerramentaIndisponivel"] = "FERRAMENTA_INDISPONIVEL";
-    AiAgentTechnicalFailure["LimiteOperacional"] = "LIMITE_OPERACIONAL";
+    AiAgentTechnicalFailure["Error_5Xx"] = "ERROR_5XX";
+    AiAgentTechnicalFailure["OperationalLimit"] = "OPERATIONAL_LIMIT";
     AiAgentTechnicalFailure["Timeout"] = "TIMEOUT";
+    AiAgentTechnicalFailure["ToolUnavailable"] = "TOOL_UNAVAILABLE";
 })(AiAgentTechnicalFailure || (exports.AiAgentTechnicalFailure = AiAgentTechnicalFailure = {}));
+var AiAgentVariationUnit;
+(function (AiAgentVariationUnit) {
+    AiAgentVariationUnit["Percent"] = "PERCENT";
+    AiAgentVariationUnit["Points"] = "POINTS";
+})(AiAgentVariationUnit || (exports.AiAgentVariationUnit = AiAgentVariationUnit = {}));
 var AiAgentVersionStatus;
 (function (AiAgentVersionStatus) {
     AiAgentVersionStatus["Draft"] = "draft";
@@ -141,10 +181,10 @@ var ParameterGrounding;
 var TonePreset;
 (function (TonePreset) {
     TonePreset["Cordial"] = "cordial";
-    TonePreset["Descontraido"] = "descontraido";
-    TonePreset["Direto"] = "direto";
+    TonePreset["Direct"] = "direct";
     TonePreset["Formal"] = "formal";
-    TonePreset["Tecnico"] = "tecnico";
+    TonePreset["Relaxed"] = "relaxed";
+    TonePreset["Technical"] = "technical";
 })(TonePreset || (exports.TonePreset = TonePreset = {}));
 var ToolAvailability;
 (function (ToolAvailability) {
@@ -172,6 +212,8 @@ var Typenames;
     Typenames["AiAgentConversation"] = "AiAgentConversation";
     Typenames["AiAgentConversationAnalysis"] = "AiAgentConversationAnalysis";
     Typenames["AiAgentConversationPointer"] = "AiAgentConversationPointer";
+    Typenames["AiAgentConversationStarted"] = "AiAgentConversationStarted";
+    Typenames["AiAgentDispatchingAgent"] = "AiAgentDispatchingAgent";
     Typenames["AiAgentEvalReport"] = "AiAgentEvalReport";
     Typenames["AiAgentExternalTermination"] = "AiAgentExternalTermination";
     Typenames["AiAgentOpenConversation"] = "AiAgentOpenConversation";
@@ -368,6 +410,35 @@ exports.AiAgentScenarioFragmentDoc = `
   expectations
 }
     `;
+exports.AiAgentDashboardIndicatorFragmentDoc = `
+    fragment aiAgentDashboardIndicator on AiAgentDashboardIndicator {
+  value
+  polarity
+  variation {
+    unit
+    value
+  }
+}
+    `;
+exports.AiAgentDashboardSentimentFragmentDoc = `
+    fragment aiAgentDashboardSentiment on AiAgentDashboardSentiment {
+  sentiment
+  count
+  percent
+  polarity
+  variation {
+    unit
+    value
+  }
+}
+    `;
+exports.AiAgentDashboardContactReasonFragmentDoc = `
+    fragment aiAgentDashboardContactReason on AiAgentDashboardContactReason {
+  key
+  count
+  percent
+}
+    `;
 exports.AiAgentApprovalFragmentDoc = `
     fragment aiAgentApproval on AiAgentApproval {
   agentId
@@ -453,6 +524,12 @@ exports.AiAgentMetricsReportFragmentDoc = `
     key
     count
   }
+  classificationBreakdown {
+    state
+    subcategory
+    technicalFailure
+    count
+  }
   conversationsEligible
   conversationsResolvedByDefinition
   resolvedRate
@@ -735,26 +812,170 @@ exports.AiAgentRetentionPolicyDocument = `
 }
     `;
 exports.AiAgentConversationMetricsDocument = `
-    query aiAgentConversationMetrics($input: AiAgentMetricsInput!) {
+    query aiAgentConversationMetrics($input: AiAgentConversationMetricsInput!) {
   aiAgentConversationMetrics(input: $input) {
-    sessionId
-    channel
-    turns
-    startedAt
-    lastTurnAt
-    totalTokens
-    costMicroUsd
-    durationMs
-    lastOutcome
-    state
-    status
-    subcategory
-    contactReason
-    contactReasonTag
-    channelType
+    items {
+      sessionId
+      channel
+      turns
+      startedAt
+      lastTurnAt
+      totalTokens
+      costMicroUsd
+      durationMs
+      lastOutcome
+      state
+      status
+      subcategory
+      contactReason
+      contactReasonTag
+      channelType
+    }
+    total
+    limit
+    offset
+    facets {
+      name
+      values {
+        value
+        count
+      }
+    }
+    hasRiskAlerts
+    dateRange {
+      min
+      max
+    }
+    truncated
+  }
+}
+    `;
+exports.AiAgentMetricsSeriesDocument = `
+    query aiAgentMetricsSeries($input: AiAgentMetricsSeriesInput!) {
+  aiAgentMetricsSeries(input: $input) {
+    points {
+      date
+      conversations
+      conversationsEligible
+      conversationsResolved
+      conversationsUnresolved
+      conversationsHandoffNeed
+      conversationsAbandoned
+      resolvedRate
+      unresolvedRate
+      handoffNeedRate
+      abandonmentRate
+    }
+    truncated
   }
 }
     `;
+exports.AiAgentDashboardDocument = `
+    query aiAgentDashboard($input: AiAgentDashboardInput!) {
+  aiAgentDashboard(input: $input) {
+    agentId
+    timezone
+    window {
+      from
+      to
+    }
+    previousWindow {
+      from
+      to
+    }
+    bucket
+    conversations {
+      ...aiAgentDashboardIndicator
+    }
+    resolved {
+      ...aiAgentDashboardIndicator
+    }
+    unresolved {
+      ...aiAgentDashboardIndicator
+    }
+    handoffProcedure {
+      ...aiAgentDashboardIndicator
+    }
+    handoffNeed {
+      ...aiAgentDashboardIndicator
+    }
+    abandonment {
+      ...aiAgentDashboardIndicator
+    }
+    scoreBands {
+      band
+      count
+      percent
+      polarity
+      variation {
+        unit
+        value
+      }
+    }
+    agentScoreAvg
+    agentScoreAvgBand
+    analyzedConversations
+    hasActiveDispatches
+    activeDispatches {
+      sent {
+        ...aiAgentDashboardIndicator
+      }
+      answered {
+        ...aiAgentDashboardIndicator
+      }
+      unanswered {
+        ...aiAgentDashboardIndicator
+      }
+    }
+    sentimentAtStart {
+      ...aiAgentDashboardSentiment
+    }
+    sentimentAtEnd {
+      ...aiAgentDashboardSentiment
+    }
+    contactReasons {
+      all {
+        ...aiAgentDashboardContactReason
+      }
+      handoff {
+        ...aiAgentDashboardContactReason
+      }
+      abandonment {
+        ...aiAgentDashboardContactReason
+      }
+    }
+    procedures {
+      key
+      name
+      count
+      level
+    }
+    knowledgeGaps {
+      key
+      count
+      level
+    }
+    series {
+      date
+      endDate
+      conversations
+      conversationsEligible
+      conversationsResolved
+      conversationsUnresolved
+      conversationsHandoffNeed
+      conversationsAbandoned
+      resolvedRate
+      unresolvedRate
+      handoffNeedRate
+      abandonmentRate
+    }
+    truncated
+    analysesTruncated
+  }
+}
+    ${exports.AiAgentDashboardIndicatorFragmentDoc}
+${exports.AiAgentDashboardSentimentFragmentDoc}
+${exports.AiAgentDashboardContactReasonFragmentDoc}`;
 exports.AiAgentConversationOutcomeDocument = `
     query aiAgentConversationOutcome($sessionId: ID!) {
   aiAgentConversationOutcome(sessionId: $sessionId) {
@@ -774,6 +995,7 @@ exports.AiAgentConversationOutcomeDocument = `
     promisedNextStep
     classification {
       state
+      status
       classification
       subcategory
       technicalFailure
@@ -783,6 +1005,7 @@ exports.AiAgentConversationOutcomeDocument = `
       definitionVersion
     }
     channelType
+    reversibleUntil
     actions {
       toolId
       name
@@ -1116,6 +1339,12 @@ function getSdk(requester) {
         aiAgentConversationMetrics(variables, options) {
             return requester(exports.AiAgentConversationMetricsDocument, variables, options);
         },
+        aiAgentMetricsSeries(variables, options) {
+            return requester(exports.AiAgentMetricsSeriesDocument, variables, options);
+        },
+        aiAgentDashboard(variables, options) {
+            return requester(exports.AiAgentDashboardDocument, variables, options);
+        },
         aiAgentConversationOutcome(variables, options) {
             return requester(exports.AiAgentConversationOutcomeDocument, variables, options);
         },

package/src/sdks/drozcommons.d.ts

@@ -173,6 +173,10 @@ export type CognitoConfig = {
     userPoolId: Scalars['String']['output'];
     userPoolWebClientId: Scalars['String']['output'];
 };
+export type CreateReclameAquiTicketSessionOnTenantInput = {
+    tenantId: Scalars['TenantId']['input'];
+    ticketId: Scalars['ID']['input'];
+};
 export type CreateTenantInput = {
     accountId: Scalars['ID']['input'];
     identityProviders?: InputMaybe<Array<IdentityProviderInput>>;
@@ -306,6 +310,7 @@ export type MigrateZendeskInstanceToOAuthResult = {
 export type Mutation = {
     addTenantTags: Tenant;
     batchDeploy: Array<Deployment>;
+    createReclameAquiTicketSessionOnTenant?: Maybe<Scalars['Boolean']['output']>;
     createTenant: Tenant;
     deploy: Deployment;
     destroy: Deployment;
@@ -333,6 +338,9 @@ export type MutationAddTenantTagsArgs = {
 export type MutationBatchDeployArgs = {
     input: BatchDeployInput;
 };
+export type MutationCreateReclameAquiTicketSessionOnTenantArgs = {
+    input: CreateReclameAquiTicketSessionOnTenantInput;
+};
 export type MutationCreateTenantArgs = {
     input: CreateTenantInput;
 };
@@ -1029,6 +1037,10 @@ export type FullReindexBaseMutationVariables = Exact<{
     input?: InputMaybe<FullReindexBaseInput>;
 }>;
 export type FullReindexBaseMutation = Pick<Mutation, 'fullReindexBase'>;
+export type CreateReclameAquiTicketSessionOnTenantMutationVariables = Exact<{
+    input: CreateReclameAquiTicketSessionOnTenantInput;
+}>;
+export type CreateReclameAquiTicketSessionOnTenantMutation = Pick<Mutation, 'createReclameAquiTicketSessionOnTenant'>;
 export type MigrateZendeskInstanceToOAuthMutationVariables = Exact<{
     input: MigrateZendeskInstanceToOAuthInput;
 }>;
@@ -1100,6 +1112,7 @@ export declare const RemoveTenantDocument = "\n    mutation removeTenant($input:
 export declare const JoinTenantAsSuperAdminDocument = "\n    mutation joinTenantAsSuperAdmin($input: JoinTenantAsSuperAdminInput!) {\n  joinTenantAsSuperAdmin(input: $input)\n}\n    ";
 export declare const LeaveTenantOrganizationDocument = "\n    mutation leaveTenantOrganization($input: LeaveTenantOrganizationInput!) {\n  leaveTenantOrganization(input: $input)\n}\n    ";
 export declare const FullReindexBaseDocument = "\n    mutation fullReindexBase($input: FullReindexBaseInput) {\n  fullReindexBase(input: $input)\n}\n    ";
+export declare const CreateReclameAquiTicketSessionOnTenantDocument = "\n    mutation createReclameAquiTicketSessionOnTenant($input: CreateReclameAquiTicketSessionOnTenantInput!) {\n  createReclameAquiTicketSessionOnTenant(input: $input)\n}\n    ";
 export declare const MigrateZendeskInstanceToOAuthDocument = "\n    mutation migrateZendeskInstanceToOAuth($input: MigrateZendeskInstanceToOAuthInput!) {\n  migrateZendeskInstanceToOAuth(input: $input) {\n    tenantId\n    instanceId\n    status\n    credentialType\n    ownerGroupCount\n    previousCredentialId\n    newCredentialId\n    oauthClientId\n  }\n}\n    ";
 export declare const RevertZendeskInstanceMigrationDocument = "\n    mutation revertZendeskInstanceMigration($input: RevertZendeskInstanceMigrationInput!) {\n  revertZendeskInstanceMigration(input: $input) {\n    tenantId\n    instanceId\n    status\n    currentCredentialId\n    restoredCredentialId\n    oauthCredentialId\n    clientRevokedInZendesk\n  }\n}\n    ";
 export type Requester<C = {}> = <R, V>(doc: string, vars?: V, options?: C) => Promise<R> | AsyncIterableIterator<R>;
@@ -1152,6 +1165,7 @@ export declare function getSdk<C>(requester: Requester<C>): {
     joinTenantAsSuperAdmin(variables: JoinTenantAsSuperAdminMutationVariables, options?: C): Promise<JoinTenantAsSuperAdminMutation>;
     leaveTenantOrganization(variables: LeaveTenantOrganizationMutationVariables, options?: C): Promise<LeaveTenantOrganizationMutation>;
     fullReindexBase(variables?: FullReindexBaseMutationVariables, options?: C): Promise<FullReindexBaseMutation>;
+    createReclameAquiTicketSessionOnTenant(variables: CreateReclameAquiTicketSessionOnTenantMutationVariables, options?: C): Promise<CreateReclameAquiTicketSessionOnTenantMutation>;
     migrateZendeskInstanceToOAuth(variables: MigrateZendeskInstanceToOAuthMutationVariables, options?: C): Promise<MigrateZendeskInstanceToOAuthMutation>;
     revertZendeskInstanceMigration(variables: RevertZendeskInstanceMigrationMutationVariables, options?: C): Promise<RevertZendeskInstanceMigrationMutation>;
 };

package/src/sdks/drozcommons.js

@@ -2,7 +2,7 @@
 /* istanbul ignore file */
 Object.defineProperty(exports, "__esModule", { value: true });
 exports.SetGlobalParameterDocument = exports.RemoveAccountParameterDocument = exports.SetAccountParameterDocument = exports.RemoveTenantParameterDocument = exports.SetTenantParameterDocument = exports.GetGlobalParameterDocument = exports.ListGlobalParametersDocument = exports.GetAccountParameterDocument = exports.ListAccountParametersDocument = exports.GetTenantParameterDocument = exports.ListTenantParametersDocument = exports.BatchDeployDocument = exports.DestroyDocument = exports.DeployDocument = exports.DeploymentLogsDocument = exports.ListDeploymentsDocument = exports.GetDeploymentDocument = exports.ListGitTagsDocument = exports.ListGitBranchesDocument = exports.ListDrozServicesDocument = exports.ListGitRepositoriesDocument = exports.GetAuthInfoDocument = exports.GetAmplifyConfigDocument = exports.GetMeDocument = exports.UpdateAccountDocument = exports.ListRegionsDocument = exports.ListAccountsDocument = exports.TenantFragmentDoc = exports.ServiceFragmentDoc = exports.QueueHealthFragmentDoc = exports.TenantQueueSummaryFragmentDoc = exports.ParameterFragmentDoc = exports.GitRepositoryFragmentDoc = exports.GitTagFragmentDoc = exports.GitBranchFragmentDoc = exports.DeploymentFragmentDoc = exports.AwsAccountFragmentDoc = exports.RegionFragmentDoc = exports.ZendeskOAuthRevertStatus = exports.ZendeskOAuthMigrationStatus = exports.Typenames = exports.RetryQueueDlqStatus = exports.QueueAlarmState = exports.ParameterType = exports.IdentityProviderType = exports.IdentityProviderSamlMetadataType = exports.DeploymentStatus = exports.DeploymentCommands = exports.Can = exports.AppInstanceStatus = void 0;
-exports.serviceName = exports.RevertZendeskInstanceMigrationDocument = exports.MigrateZendeskInstanceToOAuthDocument = exports.FullReindexBaseDocument = exports.LeaveTenantOrganizationDocument = exports.JoinTenantAsSuperAdminDocument = exports.RemoveTenantDocument = exports.RemoveTenantTagsDocument = exports.AddTenantTagsDocument = exports.UpdateTenantDocument = exports.CreateTenantDocument = exports.GetReclameAquiTicketDetailsDocument = exports.ListZendeskInstancesDocument = exports.ListReclameAquiInstancesDocument = exports.GetZendeskTicketDetailsDocument = exports.SearchSessionsOnTenantDocument = exports.GetFederationMetadataDocument = exports.ListTenantsDocument = exports.GetTenantDocument = exports.ListServicesDocument = exports.RetryQueueDlqDocument = exports.ListQueueHealthDocument = exports.ListQueueHealthSummaryDocument = exports.RemoveGlobalParameterDocument = void 0;
+exports.serviceName = exports.RevertZendeskInstanceMigrationDocument = exports.MigrateZendeskInstanceToOAuthDocument = exports.CreateReclameAquiTicketSessionOnTenantDocument = exports.FullReindexBaseDocument = exports.LeaveTenantOrganizationDocument = exports.JoinTenantAsSuperAdminDocument = exports.RemoveTenantDocument = exports.RemoveTenantTagsDocument = exports.AddTenantTagsDocument = exports.UpdateTenantDocument = exports.CreateTenantDocument = exports.GetReclameAquiTicketDetailsDocument = exports.ListZendeskInstancesDocument = exports.ListReclameAquiInstancesDocument = exports.GetZendeskTicketDetailsDocument = exports.SearchSessionsOnTenantDocument = exports.GetFederationMetadataDocument = exports.ListTenantsDocument = exports.GetTenantDocument = exports.ListServicesDocument = exports.RetryQueueDlqDocument = exports.ListQueueHealthDocument = exports.ListQueueHealthSummaryDocument = exports.RemoveGlobalParameterDocument = void 0;
 exports.getSdk = getSdk;
 var AppInstanceStatus;
 (function (AppInstanceStatus) {
@@ -560,6 +560,11 @@ exports.FullReindexBaseDocument = `
   fullReindexBase(input: $input)
 }
     `;
+exports.CreateReclameAquiTicketSessionOnTenantDocument = `
+    mutation createReclameAquiTicketSessionOnTenant($input: CreateReclameAquiTicketSessionOnTenantInput!) {
+  createReclameAquiTicketSessionOnTenant(input: $input)
+}
+    `;
 exports.MigrateZendeskInstanceToOAuthDocument = `
     mutation migrateZendeskInstanceToOAuth($input: MigrateZendeskInstanceToOAuthInput!) {
   migrateZendeskInstanceToOAuth(input: $input) {
@@ -733,6 +738,9 @@ function getSdk(requester) {
         fullReindexBase(variables, options) {
             return requester(exports.FullReindexBaseDocument, variables, options);
         },
+        createReclameAquiTicketSessionOnTenant(variables, options) {
+            return requester(exports.CreateReclameAquiTicketSessionOnTenantDocument, variables, options);
+        },
         migrateZendeskInstanceToOAuth(variables, options) {
             return requester(exports.MigrateZendeskInstanceToOAuthDocument, variables, options);
         },

package/src/sdks/reclameaqui.d.ts

@@ -148,6 +148,9 @@ export type CreateReclameAquiInstanceInput = {
     statusTags?: InputMaybe<ReclameAquiStatusTagsInput>;
     tags?: InputMaybe<Array<Scalars['Tag']['input']>>;
 };
+export type CreateReclameAquiTicketSessionInput = {
+    ticketId: Scalars['ID']['input'];
+};
 export type ForceReSyncReclameAquiTicketInput = {
     instanceId: Scalars['ID']['input'];
     ticketId: Scalars['ID']['input'];
@@ -163,6 +166,7 @@ export type I18nTextInput = {
 };
 export type Mutation = {
     createReclameAquiInstance?: Maybe<ReclameAquiInstance>;
+    createReclameAquiTicketSession?: Maybe<Scalars['Boolean']['output']>;
     forceReSyncReclameAquiTicket?: Maybe<Scalars['Boolean']['output']>;
     reSyncReclameAquiInstance?: Maybe<Scalars['Boolean']['output']>;
     reSyncReclameAquiInstanceFromHistory?: Maybe<Scalars['Number']['output']>;
@@ -175,6 +179,9 @@ export type Mutation = {
 export type MutationCreateReclameAquiInstanceArgs = {
     input: CreateReclameAquiInstanceInput;
 };
+export type MutationCreateReclameAquiTicketSessionArgs = {
+    input: CreateReclameAquiTicketSessionInput;
+};
 export type MutationForceReSyncReclameAquiTicketArgs = {
     input: ForceReSyncReclameAquiTicketInput;
 };
@@ -559,6 +566,10 @@ export type ForceReSyncReclameAquiTicketMutationVariables = Exact<{
     input: ForceReSyncReclameAquiTicketInput;
 }>;
 export type ForceReSyncReclameAquiTicketMutation = Pick<Mutation, 'forceReSyncReclameAquiTicket'>;
+export type CreateReclameAquiTicketSessionMutationVariables = Exact<{
+    input: CreateReclameAquiTicketSessionInput;
+}>;
+export type CreateReclameAquiTicketSessionMutation = Pick<Mutation, 'createReclameAquiTicketSession'>;
 export type ReSyncReclameAquiInstanceFromHistoryMutationVariables = Exact<{
     input?: InputMaybe<ReSyncReclameAquiInstanceFromHistoryInput>;
 }>;
@@ -583,6 +594,7 @@ export declare const SendReclameAquiModerationRequestDocument = "\n    mutation
 export declare const RequestReclameAquiTicketEvaluationDocument = "\n    mutation requestReclameAquiTicketEvaluation($input: RequestReclameAquiTicketEvaluationInput!) {\n  requestReclameAquiTicketEvaluation(input: $input) {\n    success\n  }\n}\n    ";
 export declare const ReSyncReclameAquiInstanceDocument = "\n    mutation reSyncReclameAquiInstance($input: ReSyncReclameAquiInstanceInput!) {\n  reSyncReclameAquiInstance(input: $input)\n}\n    ";
 export declare const ForceReSyncReclameAquiTicketDocument = "\n    mutation forceReSyncReclameAquiTicket($input: ForceReSyncReclameAquiTicketInput!) {\n  forceReSyncReclameAquiTicket(input: $input)\n}\n    ";
+export declare const CreateReclameAquiTicketSessionDocument = "\n    mutation createReclameAquiTicketSession($input: CreateReclameAquiTicketSessionInput!) {\n  createReclameAquiTicketSession(input: $input)\n}\n    ";
 export declare const ReSyncReclameAquiInstanceFromHistoryDocument = "\n    mutation reSyncReclameAquiInstanceFromHistory($input: ReSyncReclameAquiInstanceFromHistoryInput) {\n  reSyncReclameAquiInstanceFromHistory(input: $input)\n}\n    ";
 export type Requester<C = {}> = <R, V>(doc: string, vars?: V, options?: C) => Promise<R> | AsyncIterableIterator<R>;
 export declare function getSdk<C>(requester: Requester<C>): {
@@ -602,6 +614,7 @@ export declare function getSdk<C>(requester: Requester<C>): {
     requestReclameAquiTicketEvaluation(variables: RequestReclameAquiTicketEvaluationMutationVariables, options?: C): Promise<RequestReclameAquiTicketEvaluationMutation>;
     reSyncReclameAquiInstance(variables: ReSyncReclameAquiInstanceMutationVariables, options?: C): Promise<ReSyncReclameAquiInstanceMutation>;
     forceReSyncReclameAquiTicket(variables: ForceReSyncReclameAquiTicketMutationVariables, options?: C): Promise<ForceReSyncReclameAquiTicketMutation>;
+    createReclameAquiTicketSession(variables: CreateReclameAquiTicketSessionMutationVariables, options?: C): Promise<CreateReclameAquiTicketSessionMutation>;
     reSyncReclameAquiInstanceFromHistory(variables?: ReSyncReclameAquiInstanceFromHistoryMutationVariables, options?: C): Promise<ReSyncReclameAquiInstanceFromHistoryMutation>;
 };
 export type Sdk = ReturnType<typeof getSdk>;

package/src/sdks/reclameaqui.js

@@ -1,7 +1,7 @@
 "use strict";
 /* istanbul ignore file */
 Object.defineProperty(exports, "__esModule", { value: true });
-exports.serviceName = exports.ReSyncReclameAquiInstanceFromHistoryDocument = exports.ForceReSyncReclameAquiTicketDocument = exports.ReSyncReclameAquiInstanceDocument = exports.RequestReclameAquiTicketEvaluationDocument = exports.SendReclameAquiModerationRequestDocument = exports.RemoveReclameAquiInstanceDocument = exports.UpdateReclameAquiInstanceDocument = exports.CreateReclameAquiInstanceDocument = exports.GetTicketDetailsDocument = exports.CountTicketsForInstanceDocument = exports.GetReclameAquiBillingConfigurationDocument = exports.ListReclameAquiModerationReasonsDocument = exports.SearchReclameAquiCompaniesDocument = exports.ListReclameAquiCompaniesDocument = exports.ListReclameAquiInstancesDocument = exports.GetReclameAquiInstanceForSessionIdDocument = exports.GetReclameAquiInstanceDocument = exports.ReclameAquiTicketCompanyFragmentDoc = exports.ReclameAquiCompanyFragmentDoc = exports.ReclameAquiTicketFragmentDoc = exports.ReclameAquiInstanceFragmentDoc = exports.Typenames = exports.ReclameAquiTicketIdType = exports.Can = exports.AppInstanceStatus = void 0;
+exports.serviceName = exports.ReSyncReclameAquiInstanceFromHistoryDocument = exports.CreateReclameAquiTicketSessionDocument = exports.ForceReSyncReclameAquiTicketDocument = exports.ReSyncReclameAquiInstanceDocument = exports.RequestReclameAquiTicketEvaluationDocument = exports.SendReclameAquiModerationRequestDocument = exports.RemoveReclameAquiInstanceDocument = exports.UpdateReclameAquiInstanceDocument = exports.CreateReclameAquiInstanceDocument = exports.GetTicketDetailsDocument = exports.CountTicketsForInstanceDocument = exports.GetReclameAquiBillingConfigurationDocument = exports.ListReclameAquiModerationReasonsDocument = exports.SearchReclameAquiCompaniesDocument = exports.ListReclameAquiCompaniesDocument = exports.ListReclameAquiInstancesDocument = exports.GetReclameAquiInstanceForSessionIdDocument = exports.GetReclameAquiInstanceDocument = exports.ReclameAquiTicketCompanyFragmentDoc = exports.ReclameAquiCompanyFragmentDoc = exports.ReclameAquiTicketFragmentDoc = exports.ReclameAquiInstanceFragmentDoc = exports.Typenames = exports.ReclameAquiTicketIdType = exports.Can = exports.AppInstanceStatus = void 0;
 exports.getSdk = getSdk;
 var AppInstanceStatus;
 (function (AppInstanceStatus) {
@@ -216,6 +216,11 @@ exports.ForceReSyncReclameAquiTicketDocument = `
   forceReSyncReclameAquiTicket(input: $input)
 }
     `;
+exports.CreateReclameAquiTicketSessionDocument = `
+    mutation createReclameAquiTicketSession($input: CreateReclameAquiTicketSessionInput!) {
+  createReclameAquiTicketSession(input: $input)
+}
+    `;
 exports.ReSyncReclameAquiInstanceFromHistoryDocument = `
     mutation reSyncReclameAquiInstanceFromHistory($input: ReSyncReclameAquiInstanceFromHistoryInput) {
   reSyncReclameAquiInstanceFromHistory(input: $input)
@@ -271,6 +276,9 @@ function getSdk(requester) {
         forceReSyncReclameAquiTicket(variables, options) {
             return requester(exports.ForceReSyncReclameAquiTicketDocument, variables, options);
         },
+        createReclameAquiTicketSession(variables, options) {
+            return requester(exports.CreateReclameAquiTicketSessionDocument, variables, options);
+        },
         reSyncReclameAquiInstanceFromHistory(variables, options) {
             return requester(exports.ReSyncReclameAquiInstanceFromHistoryDocument, variables, options);
         }