@droz-js/sdk 0.25.5 → 0.25.6

package/package.json

@@ -1,7 +1,7 @@
 {
   "name": "@droz-js/sdk",
   "description": "Droz SDK",
-  "version": "0.25.5",
+  "version": "0.25.6",
   "private": false,
   "repository": {
     "type": "git",

package/src/drozai.d.ts

@@ -58,8 +58,14 @@ declare const DrozAi_base: new (options?: import("./client/http").HttpClientOpti
         [key: string]: never;
     }>, options?: unknown): Promise<import("./sdks/ai").AiAgentRetentionPolicyQuery>;
     aiAgentConversationMetrics(variables: import("./sdks/ai").Exact<{
-        input: import("./sdks/ai").AiAgentMetricsInput;
+        input: import("./sdks/ai").AiAgentConversationMetricsInput;
     }>, options?: unknown): Promise<import("./sdks/ai").AiAgentConversationMetricsQuery>;
+    aiAgentMetricsSeries(variables: import("./sdks/ai").Exact<{
+        input: import("./sdks/ai").AiAgentMetricsSeriesInput;
+    }>, options?: unknown): Promise<import("./sdks/ai").AiAgentMetricsSeriesQuery>;
+    aiAgentDashboard(variables: import("./sdks/ai").Exact<{
+        input: import("./sdks/ai").AiAgentDashboardInput;
+    }>, options?: unknown): Promise<import("./sdks/ai").AiAgentDashboardQuery>;
     aiAgentConversationOutcome(variables: import("./sdks/ai").Exact<{
         sessionId: import("./sdks/ai").Scalars["ID"]["input"];
     }>, options?: unknown): Promise<import("./sdks/ai").AiAgentConversationOutcomeQuery>;

package/src/sdks/ai.d.ts

@@ -238,6 +238,12 @@ export declare enum AiAgentCheckRunStatus {
     Running = "running",
     Succeeded = "succeeded"
 }
+export type AiAgentClassificationCount = {
+    count: Scalars['Number']['output'];
+    state: AiAgentConversationState;
+    subcategory?: Maybe<AiAgentConversationSubcategory>;
+    technicalFailure?: Maybe<AiAgentTechnicalFailure>;
+};
 export type AiAgentCompetingPair = {
     left: Scalars['ID']['output'];
     right: Scalars['ID']['output'];
@@ -301,9 +307,9 @@ export type AiAgentConversationAnalysis = {
     summary?: Maybe<Scalars['String']['output']>;
 };
 export declare enum AiAgentConversationClass {
-    NaoElegivel = "NAO_ELEGIVEL",
-    NaoResolvida = "NAO_RESOLVIDA",
-    Resolvida = "RESOLVIDA"
+    NotEligible = "NOT_ELIGIBLE",
+    Resolved = "RESOLVED",
+    Unresolved = "UNRESOLVED"
 }
 export type AiAgentConversationClassification = {
     /** Ausente enquanto a conversa esta em andamento. */
@@ -313,9 +319,22 @@ export type AiAgentConversationClassification = {
     eligibleForResolution: Scalars['Boolean']['output'];
     inactivityWindowMs: Scalars['Number']['output'];
     state: AiAgentConversationState;
+    status: AiAgentConversationStatus;
     subcategory?: Maybe<AiAgentConversationSubcategory>;
     technicalFailure?: Maybe<AiAgentTechnicalFailure>;
 };
+export type AiAgentConversationDateRange = {
+    max: Scalars['Number']['output'];
+    min: Scalars['Number']['output'];
+};
+export type AiAgentConversationFacet = {
+    name: Scalars['String']['output'];
+    values: Array<AiAgentConversationFacetValue>;
+};
+export type AiAgentConversationFacetValue = {
+    count: Scalars['Number']['output'];
+    value: Scalars['String']['output'];
+};
 export type AiAgentConversationMetrics = {
     channel?: Maybe<Scalars['String']['output']>;
     channelType?: Maybe<AiAgentChannelType>;
@@ -328,11 +347,46 @@ export type AiAgentConversationMetrics = {
     sessionId: Scalars['ID']['output'];
     startedAt: Scalars['Number']['output'];
     state: AiAgentConversationState;
-    status?: Maybe<AiAgentConversationClass>;
+    status: AiAgentConversationStatus;
     subcategory?: Maybe<AiAgentConversationSubcategory>;
     totalTokens: Scalars['Number']['output'];
     turns: Scalars['Number']['output'];
 };
+export type AiAgentConversationMetricsInput = {
+    activeDispatch?: InputMaybe<Scalars['Boolean']['input']>;
+    agentId: Scalars['ID']['input'];
+    channel?: InputMaybe<Scalars['String']['input']>;
+    dateFrom?: InputMaybe<Scalars['Number']['input']>;
+    dateTo?: InputMaybe<Scalars['Number']['input']>;
+    from: Scalars['Number']['input'];
+    hasRiskAlert?: InputMaybe<Scalars['Boolean']['input']>;
+    limit?: InputMaybe<Scalars['Number']['input']>;
+    offset?: InputMaybe<Scalars['Number']['input']>;
+    scoreBand?: InputMaybe<Array<AiAgentScoreBand>>;
+    search?: InputMaybe<Scalars['String']['input']>;
+    sentimentEnd?: InputMaybe<Array<AiAgentSentiment>>;
+    sentimentStart?: InputMaybe<Array<AiAgentSentiment>>;
+    sortBy?: InputMaybe<AiAgentConversationSortField>;
+    sortDirection?: InputMaybe<AiAgentSortDirection>;
+    status?: InputMaybe<Array<AiAgentConversationStatus>>;
+    subcategory?: InputMaybe<Array<AiAgentConversationSubcategory>>;
+    to: Scalars['Number']['input'];
+    useCaseId?: InputMaybe<Array<Scalars['ID']['input']>>;
+};
+export type AiAgentConversationMetricsPage = {
+    /** Intervalo de `lastTurnAt` do conjunto filtrado pelos outros filtros, sem `dateFrom` e `dateTo`. Ausente quando o conjunto é vazio. */
+    dateRange?: Maybe<AiAgentConversationDateRange>;
+    /** Cada faceta conta sobre o conjunto filtrado pelos outros filtros, sem o seu próprio. */
+    facets: Array<AiAgentConversationFacet>;
+    /** true quando há conversa com alerta de risco no conjunto filtrado pelos outros filtros, sem `hasRiskAlert`. Mesma base do facet `riskAlert`. */
+    hasRiskAlerts: Scalars['Boolean']['output'];
+    items: Array<AiAgentConversationMetrics>;
+    limit: Scalars['Number']['output'];
+    offset: Scalars['Number']['output'];
+    total: Scalars['Number']['output'];
+    /** true quando o teto de leitura foi atingido: a página cobre parte do período. */
+    truncated: Scalars['Boolean']['output'];
+};
 export type AiAgentConversationOutcome = {
     actions: Array<AiAgentConversationAction>;
     agentId: Scalars['ID']['output'];
@@ -357,33 +411,158 @@ export type AiAgentConversationOutcome = {
     promisedNextStep?: Maybe<Scalars['String']['output']>;
     resolution: Scalars['String']['output'];
     resolutionDefinition: Scalars['String']['output'];
+    /** Fim da janela de reversão por recontato. Ausente quando a conversa não reverte. */
+    reversibleUntil?: Maybe<Scalars['Number']['output']>;
     sessionId: Scalars['ID']['output'];
     startedAt: Scalars['Number']['output'];
     turns: Scalars['Number']['output'];
 };
+export declare enum AiAgentConversationSortField {
+    Date = "DATE",
+    Status = "STATUS",
+    Subcategory = "SUBCATEGORY"
+}
 export declare enum AiAgentConversationState {
-    EmAndamento = "EM_ANDAMENTO",
-    EncerradaPorConclusao = "ENCERRADA_POR_CONCLUSAO",
-    EncerradaPorFalhaTecnica = "ENCERRADA_POR_FALHA_TECNICA",
-    EncerradaPorInatividade = "ENCERRADA_POR_INATIVIDADE",
-    EncerradaPorTeto = "ENCERRADA_POR_TETO",
-    EncerradaPorTransbordo = "ENCERRADA_POR_TRANSBORDO"
+    ClosedByCap = "CLOSED_BY_CAP",
+    ClosedByConclusion = "CLOSED_BY_CONCLUSION",
+    ClosedByHandoff = "CLOSED_BY_HANDOFF",
+    ClosedByInactivity = "CLOSED_BY_INACTIVITY",
+    ClosedByTechnicalFailure = "CLOSED_BY_TECHNICAL_FAILURE",
+    InProgress = "IN_PROGRESS"
+}
+export declare enum AiAgentConversationStatus {
+    InProgress = "IN_PROGRESS",
+    NotEligible = "NOT_ELIGIBLE",
+    Resolved = "RESOLVED",
+    Unresolved = "UNRESOLVED"
 }
 export declare enum AiAgentConversationSubcategory {
-    AbandonoAposEsclarecimento = "ABANDONO_APOS_ESCLARECIMENTO",
-    EncerradaPorTeto = "ENCERRADA_POR_TETO",
-    FalhaTecnica = "FALHA_TECNICA",
-    Indefinido = "INDEFINIDO",
-    InterlocutorAutomatico = "INTERLOCUTOR_AUTOMATICO",
+    AbandonedAfterClarification = "ABANDONED_AFTER_CLARIFICATION",
+    AutomatedInterlocutor = "AUTOMATED_INTERLOCUTOR",
+    CapReached = "CAP_REACHED",
+    ConfirmedResolution = "CONFIRMED_RESOLUTION",
+    GreetingWithoutDemand = "GREETING_WITHOUT_DEMAND",
+    HandoffByCustomerNeed = "HANDOFF_BY_CUSTOMER_NEED",
+    HandoffByProcedure = "HANDOFF_BY_PROCEDURE",
+    HandoffBySelfDiagnosis = "HANDOFF_BY_SELF_DIAGNOSIS",
+    NoCoverage = "NO_COVERAGE",
+    NoKnowledge = "NO_KNOWLEDGE",
+    PresumedResolution = "PRESUMED_RESOLUTION",
     PromptInjection = "PROMPT_INJECTION",
-    ResolvidaConfirmada = "RESOLVIDA_CONFIRMADA",
-    ResolvidaPresumida = "RESOLVIDA_PRESUMIDA",
-    SaudacaoSemDemanda = "SAUDACAO_SEM_DEMANDA",
-    SemCobertura = "SEM_COBERTURA",
-    SemConhecimento = "SEM_CONHECIMENTO",
-    TransbordoPorAutodiagnostico = "TRANSBORDO_POR_AUTODIAGNOSTICO",
-    TransbordoPorNecessidadeCliente = "TRANSBORDO_POR_NECESSIDADE_CLIENTE",
-    TransbordoPorProcedimento = "TRANSBORDO_POR_PROCEDIMENTO"
+    TechnicalFailure = "TECHNICAL_FAILURE",
+    Undefined = "UNDEFINED"
+}
+export type AiAgentDashboard = {
+    abandonment: AiAgentDashboardIndicator;
+    /** Absent when no dispatch was sent in the window. Absent is not zero. */
+    activeDispatches?: Maybe<AiAgentDashboardActiveDispatches>;
+    agentId: Scalars['ID']['output'];
+    /** Absent when no conversation was analyzed in the window. Absent is not zero. */
+    agentScoreAvg?: Maybe<Scalars['Float']['output']>;
+    agentScoreAvgBand?: Maybe<AiAgentScoreBand>;
+    analysesTruncated: Scalars['Boolean']['output'];
+    analyzedConversations: Scalars['Number']['output'];
+    bucket: AiAgentMetricsBucket;
+    contactReasons: AiAgentDashboardContactReasons;
+    conversations: AiAgentDashboardIndicator;
+    handoffNeed: AiAgentDashboardIndicator;
+    handoffProcedure: AiAgentDashboardIndicator;
+    /** Do agente, não da janela. Vira true na primeira conversa aberta pela resposta a um disparo ativo. */
+    hasActiveDispatches: Scalars['Boolean']['output'];
+    knowledgeGaps: Array<AiAgentDashboardKnowledgeGap>;
+    previousWindow: AiAgentDashboardWindow;
+    procedures: Array<AiAgentDashboardProcedure>;
+    resolved: AiAgentDashboardIndicator;
+    scoreBands: Array<AiAgentDashboardScoreBand>;
+    sentimentAtEnd: Array<AiAgentDashboardSentiment>;
+    sentimentAtStart: Array<AiAgentDashboardSentiment>;
+    series: Array<AiAgentDashboardSeriesPoint>;
+    timezone: Scalars['String']['output'];
+    /** true when the read cap was reached in any window: the numbers cover part of the period. */
+    truncated: Scalars['Boolean']['output'];
+    unresolved: AiAgentDashboardIndicator;
+    window: AiAgentDashboardWindow;
+};
+/** `answered` and `unanswered` are the share of the dispatches whose window is closed, one decimal. Absent while none is closed. */
+export type AiAgentDashboardActiveDispatches = {
+    answered: AiAgentDashboardIndicator;
+    sent: AiAgentDashboardIndicator;
+    unanswered: AiAgentDashboardIndicator;
+};
+/** Sorted by count, highest first. */
+export type AiAgentDashboardContactReason = {
+    count: Scalars['Number']['output'];
+    key: Scalars['String']['output'];
+    percent: Scalars['Float']['output'];
+};
+export type AiAgentDashboardContactReasons = {
+    abandonment: Array<AiAgentDashboardContactReason>;
+    all: Array<AiAgentDashboardContactReason>;
+    handoff: Array<AiAgentDashboardContactReason>;
+};
+/** `value` is absent when the window has no data. */
+export type AiAgentDashboardIndicator = {
+    polarity: AiAgentMetricPolarity;
+    value?: Maybe<Scalars['Float']['output']>;
+    variation: AiAgentVariation;
+};
+export type AiAgentDashboardInput = {
+    agentId: Scalars['ID']['input'];
+    channel?: InputMaybe<Scalars['String']['input']>;
+    from: Scalars['Number']['input'];
+    timezone: Scalars['String']['input'];
+    to: Scalars['Number']['input'];
+};
+/** Counted once per conversation. `level` is over the conversations that consulted the knowledge base. */
+export type AiAgentDashboardKnowledgeGap = {
+    count: Scalars['Number']['output'];
+    key: Scalars['String']['output'];
+    level: AiAgentFrequencyLevel;
+};
+/** The procedure of the use case assigned to each conversation. `level` is over all conversations of the window. */
+export type AiAgentDashboardProcedure = {
+    count: Scalars['Number']['output'];
+    key: Scalars['ID']['output'];
+    level: AiAgentFrequencyLevel;
+    name: Scalars['String']['output'];
+};
+/** `percent` is the share of the band in the window total, with one decimal. Absent when the total is zero. */
+export type AiAgentDashboardScoreBand = {
+    band: AiAgentScoreBand;
+    count: Scalars['Number']['output'];
+    percent?: Maybe<Scalars['Float']['output']>;
+    polarity: AiAgentMetricPolarity;
+    variation: AiAgentVariation;
+};
+export type AiAgentDashboardSentiment = {
+    count: Scalars['Number']['output'];
+    percent?: Maybe<Scalars['Float']['output']>;
+    polarity: AiAgentMetricPolarity;
+    sentiment: AiAgentSentiment;
+    variation: AiAgentVariation;
+};
+/** `date` and `endDate` are local dates (YYYY-MM-DD) of the first and last day of the bucket, inside the window. */
+export type AiAgentDashboardSeriesPoint = {
+    abandonmentRate?: Maybe<Scalars['Number']['output']>;
+    conversations: Scalars['Number']['output'];
+    conversationsAbandoned: Scalars['Number']['output'];
+    conversationsEligible: Scalars['Number']['output'];
+    conversationsHandoffNeed: Scalars['Number']['output'];
+    conversationsResolved: Scalars['Number']['output'];
+    conversationsUnresolved: Scalars['Number']['output'];
+    date: Scalars['String']['output'];
+    endDate: Scalars['String']['output'];
+    handoffNeedRate?: Maybe<Scalars['Number']['output']>;
+    resolvedRate?: Maybe<Scalars['Number']['output']>;
+    unresolvedRate?: Maybe<Scalars['Number']['output']>;
+};
+export type AiAgentDashboardWindow = {
+    from: Scalars['Number']['output'];
+    to: Scalars['Number']['output'];
+};
+export declare enum AiAgentExecutionAutonomy {
+    Autonomous = "autonomous",
+    NeedsApproval = "needsApproval"
 }
 /** Selo de frequência de um item das listas do dashboard: Muito frequente, Frequente ou Pouco frequente. */
 export declare enum AiAgentFrequencyLevel {
@@ -446,6 +625,11 @@ export type AiAgentKnowledgeBase = {
     isPublic: Scalars['Boolean']['output'];
     title: Scalars['String']['output'];
 };
+export declare enum AiAgentMetricPolarity {
+    HigherIsBetter = "HIGHER_IS_BETTER",
+    HigherIsWorse = "HIGHER_IS_WORSE",
+    Neutral = "NEUTRAL"
+}
 export type AiAgentMetrics = {
     /** Pontos percentuais inteiros sobre `conversationsEligible`; ausente sem conversa elegível. */
     abandonmentRate?: Maybe<Scalars['Number']['output']>;
@@ -477,9 +661,11 @@ export type AiAgentMetrics = {
     cachedInputTokens: Scalars['Number']['output'];
     /** Turnos respondidos pelo cache, sem chamada ao modelo. E o ganho da otimizacao de §4.9. */
     cachedTurns: Scalars['Number']['output'];
+    classificationBreakdown: Array<AiAgentClassificationCount>;
     classificationDefinitionVersion: Scalars['String']['output'];
     contactReasons: AiAgentContactReasons;
     conversations: Scalars['Number']['output'];
+    /** @deprecated A chave junta subcategoria e falha tecnica numa string. Use classificationBreakdown. */
     conversationsByClassification: Array<AiAgentMetricsCount>;
     conversationsEligible: Scalars['Number']['output'];
     /**
@@ -586,6 +772,10 @@ export type AiAgentMetrics = {
     /** Pontos percentuais inteiros sobre `conversationsEligible`; ausente sem conversa elegível. */
     unresolvedRate?: Maybe<Scalars['Number']['output']>;
 };
+export declare enum AiAgentMetricsBucket {
+    Day = "DAY",
+    Week = "WEEK"
+}
 export type AiAgentMetricsCount = {
     count: Scalars['Number']['output'];
     key: Scalars['String']['output'];
@@ -596,6 +786,34 @@ export type AiAgentMetricsInput = {
     from: Scalars['Number']['input'];
     to: Scalars['Number']['input'];
 };
+export type AiAgentMetricsSeries = {
+    points: Array<AiAgentMetricsSeriesPoint>;
+    /** true quando o teto de leitura foi atingido: a série cobre parte do período. */
+    truncated: Scalars['Boolean']['output'];
+};
+/** IANA name of the viewer time zone, e.g. America/Sao_Paulo. A week starts on Monday. */
+export type AiAgentMetricsSeriesInput = {
+    agentId: Scalars['ID']['input'];
+    bucket: AiAgentMetricsBucket;
+    channel?: InputMaybe<Scalars['String']['input']>;
+    from: Scalars['Number']['input'];
+    timezone: Scalars['String']['input'];
+    to: Scalars['Number']['input'];
+};
+export type AiAgentMetricsSeriesPoint = {
+    abandonmentRate?: Maybe<Scalars['Number']['output']>;
+    conversations: Scalars['Number']['output'];
+    conversationsAbandoned: Scalars['Number']['output'];
+    conversationsEligible: Scalars['Number']['output'];
+    conversationsHandoffNeed: Scalars['Number']['output'];
+    conversationsResolved: Scalars['Number']['output'];
+    conversationsUnresolved: Scalars['Number']['output'];
+    /** Local date (YYYY-MM-DD) of the first day of the bucket. */
+    date: Scalars['String']['output'];
+    handoffNeedRate?: Maybe<Scalars['Number']['output']>;
+    resolvedRate?: Maybe<Scalars['Number']['output']>;
+    unresolvedRate?: Maybe<Scalars['Number']['output']>;
+};
 /** A mesma janela, sem agente: a listagem quer todos de uma vez. */
 export type AiAgentMetricsWindowInput = {
     channel?: InputMaybe<Scalars['String']['input']>;
@@ -608,8 +826,7 @@ export type AiAgentProcedure = {
     continuesAfterApproval: Scalars['Boolean']['output'];
     deniedReplyTemplate?: Maybe<Scalars['String']['output']>;
     endsConversationAfterInforming: Scalars['Boolean']['output'];
-    /** `autonomous` ou `needsApproval`. Ferramenta irreversivel exige `needsApproval`. */
-    executionAutonomy: Scalars['String']['output'];
+    executionAutonomy: AiAgentExecutionAutonomy;
     expiredReplyTemplate?: Maybe<Scalars['String']['output']>;
     /** As etapas como o autor instruiria uma pessoa. O texto e a fonte da verdade (§6.2). */
     guidanceSteps: Array<Scalars['String']['output']>;
@@ -648,8 +865,8 @@ export type AiAgentRetentionPolicyInput = {
     masksPersonalData: Scalars['Boolean']['input'];
 };
 export declare enum AiAgentRiskAlert {
-    Cancelamento = "cancelamento",
-    Justica = "justica",
+    Cancellation = "cancellation",
+    LegalAction = "legal_action",
     Procon = "procon",
     ReclameAqui = "reclame_aqui"
 }
@@ -727,24 +944,28 @@ export type AiAgentScenarioTurn = {
     turn: Scalars['Int']['output'];
 };
 export declare enum AiAgentScoreBand {
-    Bom = "bom",
-    Excelente = "excelente",
-    Regular = "regular",
-    Ruim = "ruim"
+    Excellent = "excellent",
+    Good = "good",
+    Poor = "poor",
+    Regular = "regular"
 }
 export type AiAgentScoreBandCount = {
     count: Scalars['Number']['output'];
     key: AiAgentScoreBand;
 };
 export declare enum AiAgentSentiment {
-    Negativo = "negativo",
-    Neutro = "neutro",
-    Positivo = "positivo"
+    Negative = "negative",
+    Neutral = "neutral",
+    Positive = "positive"
 }
 export type AiAgentSentimentCount = {
     count: Scalars['Number']['output'];
     key: AiAgentSentiment;
 };
+export declare enum AiAgentSortDirection {
+    Asc = "ASC",
+    Desc = "DESC"
+}
 export type AiAgentSpec = {
     /** @deprecated Ignorado. O tipo da ferramenta sai do método do conector. O campo sai na próxima versão. */
     allowWriteTools?: Maybe<Scalars['Boolean']['output']>;
@@ -806,10 +1027,10 @@ export type AiAgentSummary = {
     updatedAt: Scalars['Number']['output'];
 };
 export declare enum AiAgentTechnicalFailure {
-    Erro_5Xx = "ERRO_5XX",
-    FerramentaIndisponivel = "FERRAMENTA_INDISPONIVEL",
-    LimiteOperacional = "LIMITE_OPERACIONAL",
-    Timeout = "TIMEOUT"
+    Error_5Xx = "ERROR_5XX",
+    OperationalLimit = "OPERATIONAL_LIMIT",
+    Timeout = "TIMEOUT",
+    ToolUnavailable = "TOOL_UNAVAILABLE"
 }
 export type AiAgentTool = {
     /** `pre_approved` (padrao) ou `human_approval`. */
@@ -887,7 +1108,7 @@ export type AiAgentTrace = {
     outcome: Scalars['String']['output'];
     promptBuilderVersion: Scalars['Int']['output'];
     /** Identifica o prompt que gerou este turno sem guardar o prompt inteiro. */
-    promptFingerprint: Scalars['String']['output'];
+    promptFingerprint?: Maybe<Scalars['String']['output']>;
     sessionId: Scalars['ID']['output'];
     startedAt: Scalars['Float']['output'];
     steps: Scalars['Int']['output'];
@@ -933,6 +1154,15 @@ export type AiAgentUseCaseOverlap = {
     /** O limiar aplicado, publicado junto do resultado para o aviso nao ser lido como cada um quiser. */
     threshold: Scalars['Number']['output'];
 };
+/** `value` is absent when there is no base to compare: no previous data, or a previous count of zero for PERCENT. */
+export type AiAgentVariation = {
+    unit: AiAgentVariationUnit;
+    value?: Maybe<Scalars['Number']['output']>;
+};
+export declare enum AiAgentVariationUnit {
+    Percent = "PERCENT",
+    Points = "POINTS"
+}
 export type AiAgentVersion = {
     agentId: Scalars['ID']['output'];
     createdAt: Scalars['DateTime']['output'];
@@ -1180,8 +1410,9 @@ export type QnAInstance = {
 export type Query = {
     /** O que a suíte deste agente aceita hoje. O teto por cenário já vem dividido pelos cenários dele. */
     aiAgentCheckLimits: AiAgentCheckLimits;
-    aiAgentConversationMetrics: Array<AiAgentConversationMetrics>;
+    aiAgentConversationMetrics: AiAgentConversationMetricsPage;
     aiAgentConversationOutcome?: Maybe<AiAgentConversationOutcome>;
+    aiAgentDashboard: AiAgentDashboard;
     /**
      * §4.8: as bases do Droz Base do tenant. A chamada e entre services, com App Token — nao ha
      * credencial de cliente. O recorte do agente e a selecao do autor em `knowledgeBaseIds`.
@@ -1190,6 +1421,7 @@ export type Query = {
     aiAgentMetrics: AiAgentMetrics;
     /** As metricas da janela para todos os agentes, numa ida so. Agente sem rastro vem com zeros. */
     aiAgentMetricsByAgent: Array<AiAgentMetrics>;
+    aiAgentMetricsSeries: AiAgentMetricsSeries;
     /**
      * A politica de retencao em vigor para o tenant, com os padroes aplicados quando ele nao
      * configurou a propria. Existe para a politica ser verificavel de fora, nao so estar escrita.
@@ -1236,17 +1468,23 @@ export type QueryAiAgentCheckLimitsArgs = {
     agentId: Scalars['ID']['input'];
 };
 export type QueryAiAgentConversationMetricsArgs = {
-    input: AiAgentMetricsInput;
+    input: AiAgentConversationMetricsInput;
 };
 export type QueryAiAgentConversationOutcomeArgs = {
     sessionId: Scalars['ID']['input'];
 };
+export type QueryAiAgentDashboardArgs = {
+    input: AiAgentDashboardInput;
+};
 export type QueryAiAgentMetricsArgs = {
     input: AiAgentMetricsInput;
 };
 export type QueryAiAgentMetricsByAgentArgs = {
     input: AiAgentMetricsWindowInput;
 };
+export type QueryAiAgentMetricsSeriesArgs = {
+    input: AiAgentMetricsSeriesInput;
+};
 export type QueryAiAgentRoutingPreviewArgs = {
     input: AiAgentRoutingPreviewInput;
 };
@@ -1328,7 +1566,7 @@ export type SaveAiAgentProcedureInput = {
     continuesAfterApproval?: InputMaybe<Scalars['Boolean']['input']>;
     deniedReplyTemplate?: InputMaybe<Scalars['String']['input']>;
     endsConversationAfterInforming?: InputMaybe<Scalars['Boolean']['input']>;
-    executionAutonomy: Scalars['String']['input'];
+    executionAutonomy: AiAgentExecutionAutonomy;
     expiredReplyTemplate?: InputMaybe<Scalars['String']['input']>;
     guidanceSteps: Array<Scalars['String']['input']>;
     id: Scalars['ID']['input'];
@@ -1440,10 +1678,10 @@ export type TokenUsage = {
 };
 export declare enum TonePreset {
     Cordial = "cordial",
-    Descontraido = "descontraido",
-    Direto = "direto",
+    Direct = "direct",
     Formal = "formal",
-    Tecnico = "tecnico"
+    Relaxed = "relaxed",
+    Technical = "technical"
 }
 export declare enum ToolAvailability {
     Available = "available",
@@ -1467,6 +1705,8 @@ export declare enum Typenames {
     AiAgentConversation = "AiAgentConversation",
     AiAgentConversationAnalysis = "AiAgentConversationAnalysis",
     AiAgentConversationPointer = "AiAgentConversationPointer",
+    AiAgentConversationStarted = "AiAgentConversationStarted",
+    AiAgentDispatchingAgent = "AiAgentDispatchingAgent",
     AiAgentEvalReport = "AiAgentEvalReport",
     AiAgentExternalTermination = "AiAgentExternalTermination",
     AiAgentOpenConversation = "AiAgentOpenConversation",
@@ -1635,17 +1875,71 @@ export type AiAgentRetentionPolicyQuery = {
     });
 };
 export type AiAgentConversationMetricsQueryVariables = Exact<{
-    input: AiAgentMetricsInput;
+    input: AiAgentConversationMetricsInput;
 }>;
 export type AiAgentConversationMetricsQuery = {
-    aiAgentConversationMetrics: Array<Pick<AiAgentConversationMetrics, 'sessionId' | 'channel' | 'turns' | 'startedAt' | 'lastTurnAt' | 'totalTokens' | 'costMicroUsd' | 'durationMs' | 'lastOutcome' | 'state' | 'status' | 'subcategory' | 'contactReason' | 'contactReasonTag' | 'channelType'>>;
+    aiAgentConversationMetrics: (Pick<AiAgentConversationMetricsPage, 'total' | 'limit' | 'offset' | 'hasRiskAlerts' | 'truncated'> & {
+        items: Array<Pick<AiAgentConversationMetrics, 'sessionId' | 'channel' | 'turns' | 'startedAt' | 'lastTurnAt' | 'totalTokens' | 'costMicroUsd' | 'durationMs' | 'lastOutcome' | 'state' | 'status' | 'subcategory' | 'contactReason' | 'contactReasonTag' | 'channelType'>>;
+        facets: Array<(Pick<AiAgentConversationFacet, 'name'> & {
+            values: Array<Pick<AiAgentConversationFacetValue, 'value' | 'count'>>;
+        })>;
+        dateRange?: Maybe<Pick<AiAgentConversationDateRange, 'min' | 'max'>>;
+    });
+};
+export type AiAgentMetricsSeriesQueryVariables = Exact<{
+    input: AiAgentMetricsSeriesInput;
+}>;
+export type AiAgentMetricsSeriesQuery = {
+    aiAgentMetricsSeries: (Pick<AiAgentMetricsSeries, 'truncated'> & {
+        points: Array<Pick<AiAgentMetricsSeriesPoint, 'date' | 'conversations' | 'conversationsEligible' | 'conversationsResolved' | 'conversationsUnresolved' | 'conversationsHandoffNeed' | 'conversationsAbandoned' | 'resolvedRate' | 'unresolvedRate' | 'handoffNeedRate' | 'abandonmentRate'>>;
+    });
 };
+export type AiAgentDashboardQueryVariables = Exact<{
+    input: AiAgentDashboardInput;
+}>;
+export type AiAgentDashboardQuery = {
+    aiAgentDashboard: (Pick<AiAgentDashboard, 'agentId' | 'timezone' | 'bucket' | 'agentScoreAvg' | 'agentScoreAvgBand' | 'analyzedConversations' | 'hasActiveDispatches' | 'truncated' | 'analysesTruncated'> & {
+        window: Pick<AiAgentDashboardWindow, 'from' | 'to'>;
+        previousWindow: Pick<AiAgentDashboardWindow, 'from' | 'to'>;
+        conversations: AiAgentDashboardIndicatorFragment;
+        resolved: AiAgentDashboardIndicatorFragment;
+        unresolved: AiAgentDashboardIndicatorFragment;
+        handoffProcedure: AiAgentDashboardIndicatorFragment;
+        handoffNeed: AiAgentDashboardIndicatorFragment;
+        abandonment: AiAgentDashboardIndicatorFragment;
+        scoreBands: Array<(Pick<AiAgentDashboardScoreBand, 'band' | 'count' | 'percent' | 'polarity'> & {
+            variation: Pick<AiAgentVariation, 'unit' | 'value'>;
+        })>;
+        activeDispatches?: Maybe<{
+            sent: AiAgentDashboardIndicatorFragment;
+            answered: AiAgentDashboardIndicatorFragment;
+            unanswered: AiAgentDashboardIndicatorFragment;
+        }>;
+        sentimentAtStart: Array<AiAgentDashboardSentimentFragment>;
+        sentimentAtEnd: Array<AiAgentDashboardSentimentFragment>;
+        contactReasons: {
+            all: Array<AiAgentDashboardContactReasonFragment>;
+            handoff: Array<AiAgentDashboardContactReasonFragment>;
+            abandonment: Array<AiAgentDashboardContactReasonFragment>;
+        };
+        procedures: Array<Pick<AiAgentDashboardProcedure, 'key' | 'name' | 'count' | 'level'>>;
+        knowledgeGaps: Array<Pick<AiAgentDashboardKnowledgeGap, 'key' | 'count' | 'level'>>;
+        series: Array<Pick<AiAgentDashboardSeriesPoint, 'date' | 'endDate' | 'conversations' | 'conversationsEligible' | 'conversationsResolved' | 'conversationsUnresolved' | 'conversationsHandoffNeed' | 'conversationsAbandoned' | 'resolvedRate' | 'unresolvedRate' | 'handoffNeedRate' | 'abandonmentRate'>>;
+    });
+};
+export type AiAgentDashboardIndicatorFragment = (Pick<AiAgentDashboardIndicator, 'value' | 'polarity'> & {
+    variation: Pick<AiAgentVariation, 'unit' | 'value'>;
+});
+export type AiAgentDashboardSentimentFragment = (Pick<AiAgentDashboardSentiment, 'sentiment' | 'count' | 'percent' | 'polarity'> & {
+    variation: Pick<AiAgentVariation, 'unit' | 'value'>;
+});
+export type AiAgentDashboardContactReasonFragment = Pick<AiAgentDashboardContactReason, 'key' | 'count' | 'percent'>;
 export type AiAgentConversationOutcomeQueryVariables = Exact<{
     sessionId: Scalars['ID']['input'];
 }>;
 export type AiAgentConversationOutcomeQuery = {
-    aiAgentConversationOutcome?: Maybe<(Pick<AiAgentConversationOutcome, 'sessionId' | 'agentId' | 'agentVersion' | 'resolution' | 'resolutionDefinition' | 'collectedData' | 'collectedDataAvailable' | 'turns' | 'startedAt' | 'lastTurnAt' | 'haltReason' | 'handoffReason' | 'agentSummary' | 'promisedNextStep' | 'channelType'> & {
-        classification: Pick<AiAgentConversationClassification, 'state' | 'classification' | 'subcategory' | 'technicalFailure' | 'eligibleForResolution' | 'consumesAllowance' | 'inactivityWindowMs' | 'definitionVersion'>;
+    aiAgentConversationOutcome?: Maybe<(Pick<AiAgentConversationOutcome, 'sessionId' | 'agentId' | 'agentVersion' | 'resolution' | 'resolutionDefinition' | 'collectedData' | 'collectedDataAvailable' | 'turns' | 'startedAt' | 'lastTurnAt' | 'haltReason' | 'handoffReason' | 'agentSummary' | 'promisedNextStep' | 'channelType' | 'reversibleUntil'> & {
+        classification: Pick<AiAgentConversationClassification, 'state' | 'status' | 'classification' | 'subcategory' | 'technicalFailure' | 'eligibleForResolution' | 'consumesAllowance' | 'inactivityWindowMs' | 'definitionVersion'>;
         actions: Array<Pick<AiAgentConversationAction, 'toolId' | 'name' | 'ok' | 'result' | 'at'>>;
         contactReason?: Maybe<Pick<AiAgentContactReason, 'name' | 'useCaseId' | 'tag' | 'other' | 'source'>>;
         analysis?: Maybe<Pick<AiAgentConversationAnalysis, 'analysisVersion' | 'failed' | 'failureReason' | 'sentimentStart' | 'sentimentEnd' | 'estimatedSatisfaction' | 'riskAlerts' | 'knowledgeGaps' | 'repeatedInformation' | 'humanRequests' | 'contactReason' | 'contactReasonId' | 'contactReasonTag' | 'contactReasonOther' | 'contactReasonSource' | 'summary' | 'agentScore' | 'agentScoreBand' | 'agentClarity' | 'customerEffortScore' | 'model' | 'costMicroUsd' | 'analyzedAt'>>;
@@ -1741,6 +2035,7 @@ export type AiAgentCheckLimitsQuery = {
 };
 export type AiAgentMetricsReportFragment = (Pick<AiAgentMetrics, 'agentId' | 'from' | 'to' | 'truncated' | 'conversations' | 'conversationsResolved' | 'conversationsInconclusive' | 'conversationsHandoffRequested' | 'resolutionRate' | 'resolutionDefinition' | 'conversationsEligible' | 'conversationsResolvedByDefinition' | 'resolvedRate' | 'unresolvedRate' | 'handoffProcedureRate' | 'handoffNeedRate' | 'abandonmentRate' | 'classificationDefinitionVersion' | 'analyzedConversations' | 'estimatedSatisfactionAvg' | 'analysisCostMicroUsd' | 'failedAnalyses' | 'analysesTruncated' | 'agentScoreAvg' | 'agentScoreAvgBand' | 'agentClarityAvg' | 'customerEffortScoreAvg' | 'escalatedToHuman' | 'escalatedToFlow' | 'escalatedTargetUndeclared' | 'humanRequestedTurns' | 'costMicroUsd' | 'costMicroUsdPerResolvedConversation' | 'unpricedTurns' | 'inputTokens' | 'outputTokens' | 'totalTokens' | 'cachedInputTokens' | 'cachedTurns' | 'llmCalls' | 'avgTurnDurationMs' | 'p95TurnDurationMs' | 'avgLlmLatencyMs' | 'turns' | 'answeredTurns' | 'answeredWithFailedConnectionTurns' | 'unansweredTurns' | 'unansweredDefinition' | 'blockedTurns' | 'haltedTurns' | 'budgetExceededTurns' | 'identificationRequiredTurns' | 'toolCalls' | 'toolCallsFailed' | 'knowledgeRetrieved' | 'knowledgeEmpty' | 'knowledgeUnavailable' | 'knowledgeSkipped'> & {
     conversationsByClassification: Array<Pick<AiAgentMetricsCount, 'key' | 'count'>>;
+    classificationBreakdown: Array<Pick<AiAgentClassificationCount, 'state' | 'subcategory' | 'technicalFailure' | 'count'>>;
     sentimentAtStart: Array<Pick<AiAgentSentimentCount, 'key' | 'count'>>;
     sentimentAtEnd: Array<Pick<AiAgentSentimentCount, 'key' | 'count'>>;
     riskAlerts: Array<Pick<AiAgentRiskAlertCount, 'key' | 'count'>>;
@@ -1886,9 +2181,12 @@ export declare const AiAgentProcedureFragmentDoc = "\n    fragment aiAgentProced
 export declare const AiAgentToolFragmentDoc = "\n    fragment aiAgentTool on AiAgentTool {\n  toolId\n  name\n  description\n  effect\n  availability\n  requiresAuthenticatedCustomer\n  onFailure\n  customerScope\n  returns\n  approval\n  parameters {\n    name\n    type\n    required\n    description\n    grounding\n  }\n}\n    ";
 export declare const AiAgentTraceFragmentDoc = "\n    fragment aiAgentTrace on AiAgentTrace {\n  sessionId\n  turn\n  agentId\n  agentVersion\n  input\n  promptBuilderVersion\n  masterRuleVersion\n  identificationRequired\n  promptFingerprint\n  knowledgeOrigins\n  outcome\n  haltReason\n  steps\n  answer\n  startedAt\n  excludedTools {\n    ...aiAgentToolExclusion\n  }\n  toolCalls {\n    toolId\n    name\n    result\n    ok\n    connection\n    errorClass\n  }\n}\n    ";
 export declare const AiAgentScenarioFragmentDoc = "\n    fragment aiAgentScenario on AiAgentScenario {\n  scenarioId\n  description\n  customerId\n  turns\n  expectations\n}\n    ";
+export declare const AiAgentDashboardIndicatorFragmentDoc = "\n    fragment aiAgentDashboardIndicator on AiAgentDashboardIndicator {\n  value\n  polarity\n  variation {\n    unit\n    value\n  }\n}\n    ";
+export declare const AiAgentDashboardSentimentFragmentDoc = "\n    fragment aiAgentDashboardSentiment on AiAgentDashboardSentiment {\n  sentiment\n  count\n  percent\n  polarity\n  variation {\n    unit\n    value\n  }\n}\n    ";
+export declare const AiAgentDashboardContactReasonFragmentDoc = "\n    fragment aiAgentDashboardContactReason on AiAgentDashboardContactReason {\n  key\n  count\n  percent\n}\n    ";
 export declare const AiAgentApprovalFragmentDoc = "\n    fragment aiAgentApproval on AiAgentApproval {\n  agentId\n  sessionId\n  toolId\n  toolName\n  args\n  channelId\n  customerId\n  requestedAt\n  expiresAt\n  status\n  decidedBy\n  decidedAt\n}\n    ";
 export declare const AiAgentCheckRunFragmentDoc = "\n    fragment aiAgentCheckRun on AiAgentCheckRun {\n  runId\n  agentId\n  version\n  status\n  requestedAt\n  startedAt\n  finishedAt\n  totalRuns\n  completedRuns\n  error\n  excludedTools {\n    ...aiAgentToolExclusion\n  }\n  result {\n    safeToPublish\n    reports {\n      scenarioId\n      runs\n      cut\n      measured\n      passed\n      rate\n      handoffReasons {\n        key\n        count\n      }\n      turns {\n        turn\n        runs\n        answered\n        grounded\n        blocked\n        identificationRequired\n        toolNames {\n          key\n          count\n        }\n        blockCategories {\n          key\n          count\n        }\n      }\n    }\n    regressions {\n      scenarioId\n      before\n      after\n    }\n  }\n}\n    ";
-export declare const AiAgentMetricsReportFragmentDoc = "\n    fragment aiAgentMetricsReport on AiAgentMetrics {\n  agentId\n  from\n  to\n  truncated\n  conversations\n  conversationsResolved\n  conversationsInconclusive\n  conversationsHandoffRequested\n  resolutionRate\n  resolutionDefinition\n  conversationsByClassification {\n    key\n    count\n  }\n  conversationsEligible\n  conversationsResolvedByDefinition\n  resolvedRate\n  unresolvedRate\n  handoffProcedureRate\n  handoffNeedRate\n  abandonmentRate\n  classificationDefinitionVersion\n  analyzedConversations\n  estimatedSatisfactionAvg\n  sentimentAtStart {\n    key\n    count\n  }\n  sentimentAtEnd {\n    key\n    count\n  }\n  riskAlerts {\n    key\n    count\n  }\n  topKnowledgeGaps {\n    key\n    count\n  }\n  analysisCostMicroUsd\n  failedAnalyses\n  analysesTruncated\n  agentScoreAvg\n  agentScoreAvgBand\n  agentScoreBands {\n    key\n    count\n  }\n  agentClarityAvg\n  customerEffortScoreAvg\n  contactReasons {\n    all {\n      key\n      count\n    }\n    handoff {\n      key\n      count\n    }\n    abandonment {\n      key\n      count\n    }\n  }\n  escalatedToHuman\n  escalatedToFlow\n  escalatedTargetUndeclared\n  handoffsByReason {\n    key\n    count\n  }\n  humanRequestedTurns\n  costMicroUsd\n  costMicroUsdPerResolvedConversation\n  unpricedTurns\n  inputTokens\n  outputTokens\n  totalTokens\n  cachedInputTokens\n  cachedTurns\n  llmCalls\n  turnsByModel {\n    key\n    count\n  }\n  avgTurnDurationMs\n  p95TurnDurationMs\n  avgLlmLatencyMs\n  turns\n  answeredTurns\n  answeredWithFailedConnectionTurns\n  unansweredTurns\n  unansweredDefinition\n  topTopics {\n    key\n    count\n  }\n  topUnansweredQuestions {\n    key\n    count\n  }\n  blockedTurns\n  blocksByCategory {\n    key\n    count\n  }\n  haltedTurns\n  haltReasons {\n    key\n    count\n  }\n  budgetExceededTurns\n  identificationRequiredTurns\n  toolCalls\n  toolCallsFailed\n  toolErrorsByConnection {\n    key\n    count\n  }\n  toolErrorsByClass {\n    key\n    count\n  }\n  knowledgeRetrieved\n  knowledgeEmpty\n  knowledgeUnavailable\n  knowledgeSkipped\n}\n    ";
+export declare const AiAgentMetricsReportFragmentDoc = "\n    fragment aiAgentMetricsReport on AiAgentMetrics {\n  agentId\n  from\n  to\n  truncated\n  conversations\n  conversationsResolved\n  conversationsInconclusive\n  conversationsHandoffRequested\n  resolutionRate\n  resolutionDefinition\n  conversationsByClassification {\n    key\n    count\n  }\n  classificationBreakdown {\n    state\n    subcategory\n    technicalFailure\n    count\n  }\n  conversationsEligible\n  conversationsResolvedByDefinition\n  resolvedRate\n  unresolvedRate\n  handoffProcedureRate\n  handoffNeedRate\n  abandonmentRate\n  classificationDefinitionVersion\n  analyzedConversations\n  estimatedSatisfactionAvg\n  sentimentAtStart {\n    key\n    count\n  }\n  sentimentAtEnd {\n    key\n    count\n  }\n  riskAlerts {\n    key\n    count\n  }\n  topKnowledgeGaps {\n    key\n    count\n  }\n  analysisCostMicroUsd\n  failedAnalyses\n  analysesTruncated\n  agentScoreAvg\n  agentScoreAvgBand\n  agentScoreBands {\n    key\n    count\n  }\n  agentClarityAvg\n  customerEffortScoreAvg\n  contactReasons {\n    all {\n      key\n      count\n    }\n    handoff {\n      key\n      count\n    }\n    abandonment {\n      key\n      count\n    }\n  }\n  escalatedToHuman\n  escalatedToFlow\n  escalatedTargetUndeclared\n  handoffsByReason {\n    key\n    count\n  }\n  humanRequestedTurns\n  costMicroUsd\n  costMicroUsdPerResolvedConversation\n  unpricedTurns\n  inputTokens\n  outputTokens\n  totalTokens\n  cachedInputTokens\n  cachedTurns\n  llmCalls\n  turnsByModel {\n    key\n    count\n  }\n  avgTurnDurationMs\n  p95TurnDurationMs\n  avgLlmLatencyMs\n  turns\n  answeredTurns\n  answeredWithFailedConnectionTurns\n  unansweredTurns\n  unansweredDefinition\n  topTopics {\n    key\n    count\n  }\n  topUnansweredQuestions {\n    key\n    count\n  }\n  blockedTurns\n  blocksByCategory {\n    key\n    count\n  }\n  haltedTurns\n  haltReasons {\n    key\n    count\n  }\n  budgetExceededTurns\n  identificationRequiredTurns\n  toolCalls\n  toolCallsFailed\n  toolErrorsByConnection {\n    key\n    count\n  }\n  toolErrorsByClass {\n    key\n    count\n  }\n  knowledgeRetrieved\n  knowledgeEmpty\n  knowledgeUnavailable\n  knowledgeSkipped\n}\n    ";
 export declare const NlpInstanceFragmentDoc = "\n    fragment nlpInstance on NlpInstance {\n  id\n  name\n  drn\n  options {\n    transition\n    samples\n  }\n  createdAt\n  updatedAt\n}\n    ";
 export declare const QnaFragmentFragmentDoc = "\n    fragment qnaFragment on QnAInstance {\n  id\n  name\n  drn\n  credentialsId\n  tryToReplyOnTransition\n  createdAt\n  updatedAt\n}\n    ";
 export declare const ListAiAgentsDocument = "\n    query listAiAgents {\n  listAiAgents {\n    ...aiAgentSummary\n  }\n}\n    \n    fragment aiAgentSummary on AiAgentSummary {\n  agentId\n  name\n  liveVersion\n  channels\n  updatedAt\n  queuedApprovals\n  status\n}\n    ";
@@ -1908,8 +2206,10 @@ export declare const AiAgentTraceDocument = "\n    query aiAgentTrace($sessionId
 export declare const ListAiAgentScenariosDocument = "\n    query listAiAgentScenarios($agentId: ID!) {\n  listAiAgentScenarios(agentId: $agentId) {\n    ...aiAgentScenario\n  }\n}\n    \n    fragment aiAgentScenario on AiAgentScenario {\n  scenarioId\n  description\n  customerId\n  turns\n  expectations\n}\n    ";
 export declare const SetAiAgentRetentionPolicyDocument = "\n    mutation setAiAgentRetentionPolicy($input: AiAgentRetentionPolicyInput!) {\n  setAiAgentRetentionPolicy(input: $input) {\n    days {\n      transcript\n      session_state\n      long_term_memory\n    }\n    masksPersonalData\n  }\n}\n    ";
 export declare const AiAgentRetentionPolicyDocument = "\n    query aiAgentRetentionPolicy {\n  aiAgentRetentionPolicy {\n    days {\n      transcript\n      session_state\n      long_term_memory\n    }\n    masksPersonalData\n  }\n}\n    ";
-export declare const AiAgentConversationMetricsDocument = "\n    query aiAgentConversationMetrics($input: AiAgentMetricsInput!) {\n  aiAgentConversationMetrics(input: $input) {\n    sessionId\n    channel\n    turns\n    startedAt\n    lastTurnAt\n    totalTokens\n    costMicroUsd\n    durationMs\n    lastOutcome\n    state\n    status\n    subcategory\n    contactReason\n    contactReasonTag\n    channelType\n  }\n}\n    ";
-export declare const AiAgentConversationOutcomeDocument = "\n    query aiAgentConversationOutcome($sessionId: ID!) {\n  aiAgentConversationOutcome(sessionId: $sessionId) {\n    sessionId\n    agentId\n    agentVersion\n    resolution\n    resolutionDefinition\n    collectedData\n    collectedDataAvailable\n    turns\n    startedAt\n    lastTurnAt\n    haltReason\n    handoffReason\n    agentSummary\n    promisedNextStep\n    classification {\n      state\n      classification\n      subcategory\n      technicalFailure\n      eligibleForResolution\n      consumesAllowance\n      inactivityWindowMs\n      definitionVersion\n    }\n    channelType\n    actions {\n      toolId\n      name\n      ok\n      result\n      at\n    }\n    contactReason {\n      name\n      useCaseId\n      tag\n      other\n      source\n    }\n    analysis {\n      analysisVersion\n      failed\n      failureReason\n      sentimentStart\n      sentimentEnd\n      estimatedSatisfaction\n      riskAlerts\n      knowledgeGaps\n      repeatedInformation\n      humanRequests\n      contactReason\n      contactReasonId\n      contactReasonTag\n      contactReasonOther\n      contactReasonSource\n      summary\n      agentScore\n      agentScoreBand\n      agentClarity\n      customerEffortScore\n      model\n      costMicroUsd\n      analyzedAt\n    }\n  }\n}\n    ";
+export declare const AiAgentConversationMetricsDocument = "\n    query aiAgentConversationMetrics($input: AiAgentConversationMetricsInput!) {\n  aiAgentConversationMetrics(input: $input) {\n    items {\n      sessionId\n      channel\n      turns\n      startedAt\n      lastTurnAt\n      totalTokens\n      costMicroUsd\n      durationMs\n      lastOutcome\n      state\n      status\n      subcategory\n      contactReason\n      contactReasonTag\n      channelType\n    }\n    total\n    limit\n    offset\n    facets {\n      name\n      values {\n        value\n        count\n      }\n    }\n    hasRiskAlerts\n    dateRange {\n      min\n      max\n    }\n    truncated\n  }\n}\n    ";
+export declare const AiAgentMetricsSeriesDocument = "\n    query aiAgentMetricsSeries($input: AiAgentMetricsSeriesInput!) {\n  aiAgentMetricsSeries(input: $input) {\n    points {\n      date\n      conversations\n      conversationsEligible\n      conversationsResolved\n      conversationsUnresolved\n      conversationsHandoffNeed\n      conversationsAbandoned\n      resolvedRate\n      unresolvedRate\n      handoffNeedRate\n      abandonmentRate\n    }\n    truncated\n  }\n}\n    ";
+export declare const AiAgentDashboardDocument = "\n    query aiAgentDashboard($input: AiAgentDashboardInput!) {\n  aiAgentDashboard(input: $input) {\n    agentId\n    timezone\n    window {\n      from\n      to\n    }\n    previousWindow {\n      from\n      to\n    }\n    bucket\n    conversations {\n      ...aiAgentDashboardIndicator\n    }\n    resolved {\n      ...aiAgentDashboardIndicator\n    }\n    unresolved {\n      ...aiAgentDashboardIndicator\n    }\n    handoffProcedure {\n      ...aiAgentDashboardIndicator\n    }\n    handoffNeed {\n      ...aiAgentDashboardIndicator\n    }\n    abandonment {\n      ...aiAgentDashboardIndicator\n    }\n    scoreBands {\n      band\n      count\n      percent\n      polarity\n      variation {\n        unit\n        value\n      }\n    }\n    agentScoreAvg\n    agentScoreAvgBand\n    analyzedConversations\n    hasActiveDispatches\n    activeDispatches {\n      sent {\n        ...aiAgentDashboardIndicator\n      }\n      answered {\n        ...aiAgentDashboardIndicator\n      }\n      unanswered {\n        ...aiAgentDashboardIndicator\n      }\n    }\n    sentimentAtStart {\n      ...aiAgentDashboardSentiment\n    }\n    sentimentAtEnd {\n      ...aiAgentDashboardSentiment\n    }\n    contactReasons {\n      all {\n        ...aiAgentDashboardContactReason\n      }\n      handoff {\n        ...aiAgentDashboardContactReason\n      }\n      abandonment {\n        ...aiAgentDashboardContactReason\n      }\n    }\n    procedures {\n      key\n      name\n      count\n      level\n    }\n    knowledgeGaps {\n      key\n      count\n      level\n    }\n    series {\n      date\n      endDate\n      conversations\n      conversationsEligible\n      conversationsResolved\n      conversationsUnresolved\n      conversationsHandoffNeed\n      conversationsAbandoned\n      resolvedRate\n      unresolvedRate\n      handoffNeedRate\n      abandonmentRate\n    }\n    truncated\n    analysesTruncated\n  }\n}\n    \n    fragment aiAgentDashboardIndicator on AiAgentDashboardIndicator {\n  value\n  polarity\n  variation {\n    unit\n    value\n  }\n}\n    \n\n    fragment aiAgentDashboardSentiment on AiAgentDashboardSentiment {\n  sentiment\n  count\n  percent\n  polarity\n  variation {\n    unit\n    value\n  }\n}\n    \n\n    fragment aiAgentDashboardContactReason on AiAgentDashboardContactReason {\n  key\n  count\n  percent\n}\n    ";
+export declare const AiAgentConversationOutcomeDocument = "\n    query aiAgentConversationOutcome($sessionId: ID!) {\n  aiAgentConversationOutcome(sessionId: $sessionId) {\n    sessionId\n    agentId\n    agentVersion\n    resolution\n    resolutionDefinition\n    collectedData\n    collectedDataAvailable\n    turns\n    startedAt\n    lastTurnAt\n    haltReason\n    handoffReason\n    agentSummary\n    promisedNextStep\n    classification {\n      state\n      status\n      classification\n      subcategory\n      technicalFailure\n      eligibleForResolution\n      consumesAllowance\n      inactivityWindowMs\n      definitionVersion\n    }\n    channelType\n    reversibleUntil\n    actions {\n      toolId\n      name\n      ok\n      result\n      at\n    }\n    contactReason {\n      name\n      useCaseId\n      tag\n      other\n      source\n    }\n    analysis {\n      analysisVersion\n      failed\n      failureReason\n      sentimentStart\n      sentimentEnd\n      estimatedSatisfaction\n      riskAlerts\n      knowledgeGaps\n      repeatedInformation\n      humanRequests\n      contactReason\n      contactReasonId\n      contactReasonTag\n      contactReasonOther\n      contactReasonSource\n      summary\n      agentScore\n      agentScoreBand\n      agentClarity\n      customerEffortScore\n      model\n      costMicroUsd\n      analyzedAt\n    }\n  }\n}\n    ";
 export declare const SaveAiAgentUseCaseDocument = "\n    mutation saveAiAgentUseCase($input: SaveAiAgentUseCaseInput!) {\n  saveAiAgentUseCase(input: $input) {\n    ...aiAgentUseCase\n  }\n}\n    \n    fragment aiAgentUseCase on AiAgentUseCase {\n  id\n  name\n  subjectDescription\n  procedureId\n  tag\n  status\n  updatedAt\n}\n    ";
 export declare const SaveAiAgentProcedureDocument = "\n    mutation saveAiAgentProcedure($input: SaveAiAgentProcedureInput!) {\n  saveAiAgentProcedure(input: $input) {\n    ...aiAgentProcedure\n  }\n}\n    \n    fragment aiAgentProcedure on AiAgentProcedure {\n  id\n  name\n  guidanceSteps\n  toolIds\n  contingency\n  executionAutonomy\n  endsConversationAfterInforming\n  continuesAfterApproval\n  approvedReplyTemplate\n  deniedReplyTemplate\n  expiredReplyTemplate\n  replyEmailSubject\n  status\n  updatedAt\n}\n    ";
 export declare const RemoveAiAgentUseCaseDocument = "\n    mutation removeAiAgentUseCase($input: AiAgentAuthoringRefInput!) {\n  removeAiAgentUseCase(input: $input)\n}\n    ";
@@ -1924,7 +2224,7 @@ export declare const SaveAiAgentScenarioDocument = "\n    mutation saveAiAgentSc
 export declare const CheckAiAgentVersionDocument = "\n    mutation checkAiAgentVersion($input: CheckAiAgentVersionInput!) {\n  checkAiAgentVersion(input: $input) {\n    ...aiAgentCheckRun\n  }\n}\n    \n    fragment aiAgentCheckRun on AiAgentCheckRun {\n  runId\n  agentId\n  version\n  status\n  requestedAt\n  startedAt\n  finishedAt\n  totalRuns\n  completedRuns\n  error\n  excludedTools {\n    ...aiAgentToolExclusion\n  }\n  result {\n    safeToPublish\n    reports {\n      scenarioId\n      runs\n      cut\n      measured\n      passed\n      rate\n      handoffReasons {\n        key\n        count\n      }\n      turns {\n        turn\n        runs\n        answered\n        grounded\n        blocked\n        identificationRequired\n        toolNames {\n          key\n          count\n        }\n        blockCategories {\n          key\n          count\n        }\n      }\n    }\n    regressions {\n      scenarioId\n      before\n      after\n    }\n  }\n}\n    \n\n    fragment aiAgentToolExclusion on AiAgentToolExclusion {\n  toolId\n  reason\n}\n    ";
 export declare const GetAiAgentCheckRunDocument = "\n    query getAiAgentCheckRun($agentId: ID!, $runId: ID!) {\n  getAiAgentCheckRun(agentId: $agentId, runId: $runId) {\n    ...aiAgentCheckRun\n  }\n}\n    \n    fragment aiAgentCheckRun on AiAgentCheckRun {\n  runId\n  agentId\n  version\n  status\n  requestedAt\n  startedAt\n  finishedAt\n  totalRuns\n  completedRuns\n  error\n  excludedTools {\n    ...aiAgentToolExclusion\n  }\n  result {\n    safeToPublish\n    reports {\n      scenarioId\n      runs\n      cut\n      measured\n      passed\n      rate\n      handoffReasons {\n        key\n        count\n      }\n      turns {\n        turn\n        runs\n        answered\n        grounded\n        blocked\n        identificationRequired\n        toolNames {\n          key\n          count\n        }\n        blockCategories {\n          key\n          count\n        }\n      }\n    }\n    regressions {\n      scenarioId\n      before\n      after\n    }\n  }\n}\n    \n\n    fragment aiAgentToolExclusion on AiAgentToolExclusion {\n  toolId\n  reason\n}\n    ";
 export declare const AiAgentCheckLimitsDocument = "\n    query aiAgentCheckLimits($agentId: ID!) {\n  aiAgentCheckLimits(agentId: $agentId) {\n    minRunsPerScenario\n    maxRunsPerScenario\n    maxSuiteRuns\n    scenarioCount\n  }\n}\n    ";
-export declare const AiAgentMetricsDocument = "\n    query aiAgentMetrics($input: AiAgentMetricsInput!) {\n  aiAgentMetrics(input: $input) {\n    ...aiAgentMetricsReport\n  }\n}\n    \n    fragment aiAgentMetricsReport on AiAgentMetrics {\n  agentId\n  from\n  to\n  truncated\n  conversations\n  conversationsResolved\n  conversationsInconclusive\n  conversationsHandoffRequested\n  resolutionRate\n  resolutionDefinition\n  conversationsByClassification {\n    key\n    count\n  }\n  conversationsEligible\n  conversationsResolvedByDefinition\n  resolvedRate\n  unresolvedRate\n  handoffProcedureRate\n  handoffNeedRate\n  abandonmentRate\n  classificationDefinitionVersion\n  analyzedConversations\n  estimatedSatisfactionAvg\n  sentimentAtStart {\n    key\n    count\n  }\n  sentimentAtEnd {\n    key\n    count\n  }\n  riskAlerts {\n    key\n    count\n  }\n  topKnowledgeGaps {\n    key\n    count\n  }\n  analysisCostMicroUsd\n  failedAnalyses\n  analysesTruncated\n  agentScoreAvg\n  agentScoreAvgBand\n  agentScoreBands {\n    key\n    count\n  }\n  agentClarityAvg\n  customerEffortScoreAvg\n  contactReasons {\n    all {\n      key\n      count\n    }\n    handoff {\n      key\n      count\n    }\n    abandonment {\n      key\n      count\n    }\n  }\n  escalatedToHuman\n  escalatedToFlow\n  escalatedTargetUndeclared\n  handoffsByReason {\n    key\n    count\n  }\n  humanRequestedTurns\n  costMicroUsd\n  costMicroUsdPerResolvedConversation\n  unpricedTurns\n  inputTokens\n  outputTokens\n  totalTokens\n  cachedInputTokens\n  cachedTurns\n  llmCalls\n  turnsByModel {\n    key\n    count\n  }\n  avgTurnDurationMs\n  p95TurnDurationMs\n  avgLlmLatencyMs\n  turns\n  answeredTurns\n  answeredWithFailedConnectionTurns\n  unansweredTurns\n  unansweredDefinition\n  topTopics {\n    key\n    count\n  }\n  topUnansweredQuestions {\n    key\n    count\n  }\n  blockedTurns\n  blocksByCategory {\n    key\n    count\n  }\n  haltedTurns\n  haltReasons {\n    key\n    count\n  }\n  budgetExceededTurns\n  identificationRequiredTurns\n  toolCalls\n  toolCallsFailed\n  toolErrorsByConnection {\n    key\n    count\n  }\n  toolErrorsByClass {\n    key\n    count\n  }\n  knowledgeRetrieved\n  knowledgeEmpty\n  knowledgeUnavailable\n  knowledgeSkipped\n}\n    ";
+export declare const AiAgentMetricsDocument = "\n    query aiAgentMetrics($input: AiAgentMetricsInput!) {\n  aiAgentMetrics(input: $input) {\n    ...aiAgentMetricsReport\n  }\n}\n    \n    fragment aiAgentMetricsReport on AiAgentMetrics {\n  agentId\n  from\n  to\n  truncated\n  conversations\n  conversationsResolved\n  conversationsInconclusive\n  conversationsHandoffRequested\n  resolutionRate\n  resolutionDefinition\n  conversationsByClassification {\n    key\n    count\n  }\n  classificationBreakdown {\n    state\n    subcategory\n    technicalFailure\n    count\n  }\n  conversationsEligible\n  conversationsResolvedByDefinition\n  resolvedRate\n  unresolvedRate\n  handoffProcedureRate\n  handoffNeedRate\n  abandonmentRate\n  classificationDefinitionVersion\n  analyzedConversations\n  estimatedSatisfactionAvg\n  sentimentAtStart {\n    key\n    count\n  }\n  sentimentAtEnd {\n    key\n    count\n  }\n  riskAlerts {\n    key\n    count\n  }\n  topKnowledgeGaps {\n    key\n    count\n  }\n  analysisCostMicroUsd\n  failedAnalyses\n  analysesTruncated\n  agentScoreAvg\n  agentScoreAvgBand\n  agentScoreBands {\n    key\n    count\n  }\n  agentClarityAvg\n  customerEffortScoreAvg\n  contactReasons {\n    all {\n      key\n      count\n    }\n    handoff {\n      key\n      count\n    }\n    abandonment {\n      key\n      count\n    }\n  }\n  escalatedToHuman\n  escalatedToFlow\n  escalatedTargetUndeclared\n  handoffsByReason {\n    key\n    count\n  }\n  humanRequestedTurns\n  costMicroUsd\n  costMicroUsdPerResolvedConversation\n  unpricedTurns\n  inputTokens\n  outputTokens\n  totalTokens\n  cachedInputTokens\n  cachedTurns\n  llmCalls\n  turnsByModel {\n    key\n    count\n  }\n  avgTurnDurationMs\n  p95TurnDurationMs\n  avgLlmLatencyMs\n  turns\n  answeredTurns\n  answeredWithFailedConnectionTurns\n  unansweredTurns\n  unansweredDefinition\n  topTopics {\n    key\n    count\n  }\n  topUnansweredQuestions {\n    key\n    count\n  }\n  blockedTurns\n  blocksByCategory {\n    key\n    count\n  }\n  haltedTurns\n  haltReasons {\n    key\n    count\n  }\n  budgetExceededTurns\n  identificationRequiredTurns\n  toolCalls\n  toolCallsFailed\n  toolErrorsByConnection {\n    key\n    count\n  }\n  toolErrorsByClass {\n    key\n    count\n  }\n  knowledgeRetrieved\n  knowledgeEmpty\n  knowledgeUnavailable\n  knowledgeSkipped\n}\n    ";
 export declare const AiAgentVersionSpecDocument = "\n    query aiAgentVersionSpec($agentId: ID!) {\n  listAiAgentVersions(agentId: $agentId) {\n    ...aiAgentVersionWithSpec\n  }\n}\n    \n    fragment aiAgentVersionWithSpec on AiAgentVersion {\n  agentId\n  version\n  status\n  createdAt\n  spec {\n    ...aiAgentSpec\n  }\n  excludedTools {\n    ...aiAgentToolExclusion\n  }\n}\n    \n\n    fragment aiAgentSpec on AiAgentSpec {\n  identity {\n    displayName\n    role\n    tone\n    toneNotes\n    openingMessage\n    outOfScopeBehaviour\n  }\n  can\n  cannot\n  knowledgeBaseIds\n  knowledgeFallback\n  toolIds\n  budget {\n    maxSteps\n    maxToolCalls\n    maxTokens\n    maxCostMicroUsd\n    maxPeriodCostMicroUsd\n    onExceeded\n  }\n  handoff {\n    transition\n    target\n  }\n  channels\n  conversationTiming {\n    channel\n    abandonAfterMs\n    remindAfterMs\n    metaWindowMs\n    reminderMessage\n    renewalMessage\n  }\n}\n    \n\n    fragment aiAgentToolExclusion on AiAgentToolExclusion {\n  toolId\n  reason\n}\n    ";
 export declare const AiAgentRoutingPreviewDocument = "\n    query aiAgentRoutingPreview($input: AiAgentRoutingPreviewInput!) {\n  aiAgentRoutingPreview(input: $input) {\n    high\n    medium\n    examples {\n      message\n      useCaseId\n      score\n      confidence\n    }\n  }\n}\n    ";
 export declare const AiAgentKnowledgeBasesDocument = "\n    query aiAgentKnowledgeBases {\n  aiAgentKnowledgeBases {\n    id\n    title\n    isPublic\n  }\n}\n    ";
@@ -1961,6 +2261,8 @@ export declare function getSdk<C>(requester: Requester<C>): {
     setAiAgentRetentionPolicy(variables: SetAiAgentRetentionPolicyMutationVariables, options?: C): Promise<SetAiAgentRetentionPolicyMutation>;
     aiAgentRetentionPolicy(variables?: AiAgentRetentionPolicyQueryVariables, options?: C): Promise<AiAgentRetentionPolicyQuery>;
     aiAgentConversationMetrics(variables: AiAgentConversationMetricsQueryVariables, options?: C): Promise<AiAgentConversationMetricsQuery>;
+    aiAgentMetricsSeries(variables: AiAgentMetricsSeriesQueryVariables, options?: C): Promise<AiAgentMetricsSeriesQuery>;
+    aiAgentDashboard(variables: AiAgentDashboardQueryVariables, options?: C): Promise<AiAgentDashboardQuery>;
     aiAgentConversationOutcome(variables: AiAgentConversationOutcomeQueryVariables, options?: C): Promise<AiAgentConversationOutcomeQuery>;
     saveAiAgentUseCase(variables: SaveAiAgentUseCaseMutationVariables, options?: C): Promise<SaveAiAgentUseCaseMutation>;
     saveAiAgentProcedure(variables: SaveAiAgentProcedureMutationVariables, options?: C): Promise<SaveAiAgentProcedureMutation>;

package/src/sdks/ai.js

@@ -1,8 +1,9 @@
 "use strict";
 /* istanbul ignore file */
 Object.defineProperty(exports, "__esModule", { value: true });
-exports.ListAiAgentProceduresDocument = exports.ListAiAgentUseCasesDocument = exports.RemoveAiAgentDocument = exports.RemoveAiAgentVersionDocument = exports.RollbackAiAgentVersionDocument = exports.UnpublishAiAgentVersionDocument = exports.PublishAiAgentVersionDocument = exports.DraftAiAgentDocument = exports.AiAgentMetricsByAgentDocument = exports.ListAiAgentVersionsDocument = exports.ListAiAgentsDocument = exports.QnaFragmentFragmentDoc = exports.NlpInstanceFragmentDoc = exports.AiAgentMetricsReportFragmentDoc = exports.AiAgentCheckRunFragmentDoc = exports.AiAgentApprovalFragmentDoc = exports.AiAgentScenarioFragmentDoc = exports.AiAgentTraceFragmentDoc = exports.AiAgentToolFragmentDoc = exports.AiAgentProcedureFragmentDoc = exports.AiAgentUseCaseFragmentDoc = exports.AiAgentListingMetricsFragmentDoc = exports.AiAgentVersionWithSpecFragmentDoc = exports.AiAgentToolExclusionFragmentDoc = exports.AiAgentSpecFragmentDoc = exports.AiAgentVersionFragmentDoc = exports.AiAgentSummaryFragmentDoc = exports.Typenames = exports.ToolParameterType = exports.ToolEffect = exports.ToolAvailability = exports.TonePreset = exports.ParameterGrounding = exports.Can = exports.BudgetExceededAction = exports.AppInstanceStatus = exports.AiAgentVersionStatus = exports.AiAgentTechnicalFailure = exports.AiAgentSentiment = exports.AiAgentScoreBand = exports.AiAgentRiskAlert = exports.AiAgentHandoffReason = exports.AiAgentFrequencyLevel = exports.AiAgentConversationSubcategory = exports.AiAgentConversationState = exports.AiAgentConversationClass = exports.AiAgentContactReasonSource = exports.AiAgentCheckRunStatus = exports.AiAgentChannelType = exports.AiAgentAnalysisFailureReason = void 0;
-exports.serviceName = exports.RemoveQnAInstanceDocument = exports.UpdateQnAInstanceDocument = exports.CreateQnAInstanceDocument = exports.TestQnAInstanceDocument = exports.ListQnAInstancesDocument = exports.GetQnAInstanceDocument = exports.TestNlpInstanceDocument = exports.RemoveNlpInstanceDocument = exports.UpdateNlpInstanceDocument = exports.CreateNlpInstanceDocument = exports.ListNlpInstancesDocument = exports.GetNlpInstanceDocument = exports.ExtractImageMetadataDocument = exports.AiAgentKnowledgeBasesDocument = exports.AiAgentRoutingPreviewDocument = exports.AiAgentVersionSpecDocument = exports.AiAgentMetricsDocument = exports.AiAgentCheckLimitsDocument = exports.GetAiAgentCheckRunDocument = exports.CheckAiAgentVersionDocument = exports.SaveAiAgentScenarioDocument = exports.RemoveAiAgentScenarioDocument = exports.UnregisterAiAgentToolDocument = exports.RegisterAiAgentToolDocument = exports.ResolveAiAgentApprovalDocument = exports.ListAiAgentApprovalsDocument = exports.RememberAiAgentSessionFactsDocument = exports.RemoveAiAgentProcedureDocument = exports.RemoveAiAgentUseCaseDocument = exports.SaveAiAgentProcedureDocument = exports.SaveAiAgentUseCaseDocument = exports.AiAgentConversationOutcomeDocument = exports.AiAgentConversationMetricsDocument = exports.AiAgentRetentionPolicyDocument = exports.SetAiAgentRetentionPolicyDocument = exports.ListAiAgentScenariosDocument = exports.AiAgentTraceDocument = exports.AiAgentUseCaseOverlapDocument = exports.ListAiAgentToolsDocument = void 0;
+exports.ListAiAgentsDocument = exports.QnaFragmentFragmentDoc = exports.NlpInstanceFragmentDoc = exports.AiAgentMetricsReportFragmentDoc = exports.AiAgentCheckRunFragmentDoc = exports.AiAgentApprovalFragmentDoc = exports.AiAgentDashboardContactReasonFragmentDoc = exports.AiAgentDashboardSentimentFragmentDoc = exports.AiAgentDashboardIndicatorFragmentDoc = exports.AiAgentScenarioFragmentDoc = exports.AiAgentTraceFragmentDoc = exports.AiAgentToolFragmentDoc = exports.AiAgentProcedureFragmentDoc = exports.AiAgentUseCaseFragmentDoc = exports.AiAgentListingMetricsFragmentDoc = exports.AiAgentVersionWithSpecFragmentDoc = exports.AiAgentToolExclusionFragmentDoc = exports.AiAgentSpecFragmentDoc = exports.AiAgentVersionFragmentDoc = exports.AiAgentSummaryFragmentDoc = exports.Typenames = exports.ToolParameterType = exports.ToolEffect = exports.ToolAvailability = exports.TonePreset = exports.ParameterGrounding = exports.Can = exports.BudgetExceededAction = exports.AppInstanceStatus = exports.AiAgentVersionStatus = exports.AiAgentVariationUnit = exports.AiAgentTechnicalFailure = exports.AiAgentSortDirection = exports.AiAgentSentiment = exports.AiAgentScoreBand = exports.AiAgentRiskAlert = exports.AiAgentMetricsBucket = exports.AiAgentMetricPolarity = exports.AiAgentHandoffReason = exports.AiAgentFrequencyLevel = exports.AiAgentExecutionAutonomy = exports.AiAgentConversationSubcategory = exports.AiAgentConversationStatus = exports.AiAgentConversationState = exports.AiAgentConversationSortField = exports.AiAgentConversationClass = exports.AiAgentContactReasonSource = exports.AiAgentCheckRunStatus = exports.AiAgentChannelType = exports.AiAgentAnalysisFailureReason = void 0;
+exports.UpdateQnAInstanceDocument = exports.CreateQnAInstanceDocument = exports.TestQnAInstanceDocument = exports.ListQnAInstancesDocument = exports.GetQnAInstanceDocument = exports.TestNlpInstanceDocument = exports.RemoveNlpInstanceDocument = exports.UpdateNlpInstanceDocument = exports.CreateNlpInstanceDocument = exports.ListNlpInstancesDocument = exports.GetNlpInstanceDocument = exports.ExtractImageMetadataDocument = exports.AiAgentKnowledgeBasesDocument = exports.AiAgentRoutingPreviewDocument = exports.AiAgentVersionSpecDocument = exports.AiAgentMetricsDocument = exports.AiAgentCheckLimitsDocument = exports.GetAiAgentCheckRunDocument = exports.CheckAiAgentVersionDocument = exports.SaveAiAgentScenarioDocument = exports.RemoveAiAgentScenarioDocument = exports.UnregisterAiAgentToolDocument = exports.RegisterAiAgentToolDocument = exports.ResolveAiAgentApprovalDocument = exports.ListAiAgentApprovalsDocument = exports.RememberAiAgentSessionFactsDocument = exports.RemoveAiAgentProcedureDocument = exports.RemoveAiAgentUseCaseDocument = exports.SaveAiAgentProcedureDocument = exports.SaveAiAgentUseCaseDocument = exports.AiAgentConversationOutcomeDocument = exports.AiAgentDashboardDocument = exports.AiAgentMetricsSeriesDocument = exports.AiAgentConversationMetricsDocument = exports.AiAgentRetentionPolicyDocument = exports.SetAiAgentRetentionPolicyDocument = exports.ListAiAgentScenariosDocument = exports.AiAgentTraceDocument = exports.AiAgentUseCaseOverlapDocument = exports.ListAiAgentToolsDocument = exports.ListAiAgentProceduresDocument = exports.ListAiAgentUseCasesDocument = exports.RemoveAiAgentDocument = exports.RemoveAiAgentVersionDocument = exports.RollbackAiAgentVersionDocument = exports.UnpublishAiAgentVersionDocument = exports.PublishAiAgentVersionDocument = exports.DraftAiAgentDocument = exports.AiAgentMetricsByAgentDocument = exports.ListAiAgentVersionsDocument = void 0;
+exports.serviceName = exports.RemoveQnAInstanceDocument = void 0;
 exports.getSdk = getSdk;
 var AiAgentAnalysisFailureReason;
 (function (AiAgentAnalysisFailureReason) {
@@ -29,36 +30,54 @@ var AiAgentContactReasonSource;
 })(AiAgentContactReasonSource || (exports.AiAgentContactReasonSource = AiAgentContactReasonSource = {}));
 var AiAgentConversationClass;
 (function (AiAgentConversationClass) {
-    AiAgentConversationClass["NaoElegivel"] = "NAO_ELEGIVEL";
-    AiAgentConversationClass["NaoResolvida"] = "NAO_RESOLVIDA";
-    AiAgentConversationClass["Resolvida"] = "RESOLVIDA";
+    AiAgentConversationClass["NotEligible"] = "NOT_ELIGIBLE";
+    AiAgentConversationClass["Resolved"] = "RESOLVED";
+    AiAgentConversationClass["Unresolved"] = "UNRESOLVED";
 })(AiAgentConversationClass || (exports.AiAgentConversationClass = AiAgentConversationClass = {}));
+var AiAgentConversationSortField;
+(function (AiAgentConversationSortField) {
+    AiAgentConversationSortField["Date"] = "DATE";
+    AiAgentConversationSortField["Status"] = "STATUS";
+    AiAgentConversationSortField["Subcategory"] = "SUBCATEGORY";
+})(AiAgentConversationSortField || (exports.AiAgentConversationSortField = AiAgentConversationSortField = {}));
 var AiAgentConversationState;
 (function (AiAgentConversationState) {
-    AiAgentConversationState["EmAndamento"] = "EM_ANDAMENTO";
-    AiAgentConversationState["EncerradaPorConclusao"] = "ENCERRADA_POR_CONCLUSAO";
-    AiAgentConversationState["EncerradaPorFalhaTecnica"] = "ENCERRADA_POR_FALHA_TECNICA";
-    AiAgentConversationState["EncerradaPorInatividade"] = "ENCERRADA_POR_INATIVIDADE";
-    AiAgentConversationState["EncerradaPorTeto"] = "ENCERRADA_POR_TETO";
-    AiAgentConversationState["EncerradaPorTransbordo"] = "ENCERRADA_POR_TRANSBORDO";
+    AiAgentConversationState["ClosedByCap"] = "CLOSED_BY_CAP";
+    AiAgentConversationState["ClosedByConclusion"] = "CLOSED_BY_CONCLUSION";
+    AiAgentConversationState["ClosedByHandoff"] = "CLOSED_BY_HANDOFF";
+    AiAgentConversationState["ClosedByInactivity"] = "CLOSED_BY_INACTIVITY";
+    AiAgentConversationState["ClosedByTechnicalFailure"] = "CLOSED_BY_TECHNICAL_FAILURE";
+    AiAgentConversationState["InProgress"] = "IN_PROGRESS";
 })(AiAgentConversationState || (exports.AiAgentConversationState = AiAgentConversationState = {}));
+var AiAgentConversationStatus;
+(function (AiAgentConversationStatus) {
+    AiAgentConversationStatus["InProgress"] = "IN_PROGRESS";
+    AiAgentConversationStatus["NotEligible"] = "NOT_ELIGIBLE";
+    AiAgentConversationStatus["Resolved"] = "RESOLVED";
+    AiAgentConversationStatus["Unresolved"] = "UNRESOLVED";
+})(AiAgentConversationStatus || (exports.AiAgentConversationStatus = AiAgentConversationStatus = {}));
 var AiAgentConversationSubcategory;
 (function (AiAgentConversationSubcategory) {
-    AiAgentConversationSubcategory["AbandonoAposEsclarecimento"] = "ABANDONO_APOS_ESCLARECIMENTO";
-    AiAgentConversationSubcategory["EncerradaPorTeto"] = "ENCERRADA_POR_TETO";
-    AiAgentConversationSubcategory["FalhaTecnica"] = "FALHA_TECNICA";
-    AiAgentConversationSubcategory["Indefinido"] = "INDEFINIDO";
-    AiAgentConversationSubcategory["InterlocutorAutomatico"] = "INTERLOCUTOR_AUTOMATICO";
+    AiAgentConversationSubcategory["AbandonedAfterClarification"] = "ABANDONED_AFTER_CLARIFICATION";
+    AiAgentConversationSubcategory["AutomatedInterlocutor"] = "AUTOMATED_INTERLOCUTOR";
+    AiAgentConversationSubcategory["CapReached"] = "CAP_REACHED";
+    AiAgentConversationSubcategory["ConfirmedResolution"] = "CONFIRMED_RESOLUTION";
+    AiAgentConversationSubcategory["GreetingWithoutDemand"] = "GREETING_WITHOUT_DEMAND";
+    AiAgentConversationSubcategory["HandoffByCustomerNeed"] = "HANDOFF_BY_CUSTOMER_NEED";
+    AiAgentConversationSubcategory["HandoffByProcedure"] = "HANDOFF_BY_PROCEDURE";
+    AiAgentConversationSubcategory["HandoffBySelfDiagnosis"] = "HANDOFF_BY_SELF_DIAGNOSIS";
+    AiAgentConversationSubcategory["NoCoverage"] = "NO_COVERAGE";
+    AiAgentConversationSubcategory["NoKnowledge"] = "NO_KNOWLEDGE";
+    AiAgentConversationSubcategory["PresumedResolution"] = "PRESUMED_RESOLUTION";
     AiAgentConversationSubcategory["PromptInjection"] = "PROMPT_INJECTION";
-    AiAgentConversationSubcategory["ResolvidaConfirmada"] = "RESOLVIDA_CONFIRMADA";
-    AiAgentConversationSubcategory["ResolvidaPresumida"] = "RESOLVIDA_PRESUMIDA";
-    AiAgentConversationSubcategory["SaudacaoSemDemanda"] = "SAUDACAO_SEM_DEMANDA";
-    AiAgentConversationSubcategory["SemCobertura"] = "SEM_COBERTURA";
-    AiAgentConversationSubcategory["SemConhecimento"] = "SEM_CONHECIMENTO";
-    AiAgentConversationSubcategory["TransbordoPorAutodiagnostico"] = "TRANSBORDO_POR_AUTODIAGNOSTICO";
-    AiAgentConversationSubcategory["TransbordoPorNecessidadeCliente"] = "TRANSBORDO_POR_NECESSIDADE_CLIENTE";
-    AiAgentConversationSubcategory["TransbordoPorProcedimento"] = "TRANSBORDO_POR_PROCEDIMENTO";
+    AiAgentConversationSubcategory["TechnicalFailure"] = "TECHNICAL_FAILURE";
+    AiAgentConversationSubcategory["Undefined"] = "UNDEFINED";
 })(AiAgentConversationSubcategory || (exports.AiAgentConversationSubcategory = AiAgentConversationSubcategory = {}));
+var AiAgentExecutionAutonomy;
+(function (AiAgentExecutionAutonomy) {
+    AiAgentExecutionAutonomy["Autonomous"] = "autonomous";
+    AiAgentExecutionAutonomy["NeedsApproval"] = "needsApproval";
+})(AiAgentExecutionAutonomy || (exports.AiAgentExecutionAutonomy = AiAgentExecutionAutonomy = {}));
 /** Selo de frequência de um item das listas do dashboard: Muito frequente, Frequente ou Pouco frequente. */
 var AiAgentFrequencyLevel;
 (function (AiAgentFrequencyLevel) {
@@ -80,33 +99,54 @@ var AiAgentHandoffReason;
     AiAgentHandoffReason["Undeclared"] = "undeclared";
     AiAgentHandoffReason["Unresolved"] = "unresolved";
 })(AiAgentHandoffReason || (exports.AiAgentHandoffReason = AiAgentHandoffReason = {}));
+var AiAgentMetricPolarity;
+(function (AiAgentMetricPolarity) {
+    AiAgentMetricPolarity["HigherIsBetter"] = "HIGHER_IS_BETTER";
+    AiAgentMetricPolarity["HigherIsWorse"] = "HIGHER_IS_WORSE";
+    AiAgentMetricPolarity["Neutral"] = "NEUTRAL";
+})(AiAgentMetricPolarity || (exports.AiAgentMetricPolarity = AiAgentMetricPolarity = {}));
+var AiAgentMetricsBucket;
+(function (AiAgentMetricsBucket) {
+    AiAgentMetricsBucket["Day"] = "DAY";
+    AiAgentMetricsBucket["Week"] = "WEEK";
+})(AiAgentMetricsBucket || (exports.AiAgentMetricsBucket = AiAgentMetricsBucket = {}));
 var AiAgentRiskAlert;
 (function (AiAgentRiskAlert) {
-    AiAgentRiskAlert["Cancelamento"] = "cancelamento";
-    AiAgentRiskAlert["Justica"] = "justica";
+    AiAgentRiskAlert["Cancellation"] = "cancellation";
+    AiAgentRiskAlert["LegalAction"] = "legal_action";
     AiAgentRiskAlert["Procon"] = "procon";
     AiAgentRiskAlert["ReclameAqui"] = "reclame_aqui";
 })(AiAgentRiskAlert || (exports.AiAgentRiskAlert = AiAgentRiskAlert = {}));
 var AiAgentScoreBand;
 (function (AiAgentScoreBand) {
-    AiAgentScoreBand["Bom"] = "bom";
-    AiAgentScoreBand["Excelente"] = "excelente";
+    AiAgentScoreBand["Excellent"] = "excellent";
+    AiAgentScoreBand["Good"] = "good";
+    AiAgentScoreBand["Poor"] = "poor";
     AiAgentScoreBand["Regular"] = "regular";
-    AiAgentScoreBand["Ruim"] = "ruim";
 })(AiAgentScoreBand || (exports.AiAgentScoreBand = AiAgentScoreBand = {}));
 var AiAgentSentiment;
 (function (AiAgentSentiment) {
-    AiAgentSentiment["Negativo"] = "negativo";
-    AiAgentSentiment["Neutro"] = "neutro";
-    AiAgentSentiment["Positivo"] = "positivo";
+    AiAgentSentiment["Negative"] = "negative";
+    AiAgentSentiment["Neutral"] = "neutral";
+    AiAgentSentiment["Positive"] = "positive";
 })(AiAgentSentiment || (exports.AiAgentSentiment = AiAgentSentiment = {}));
+var AiAgentSortDirection;
+(function (AiAgentSortDirection) {
+    AiAgentSortDirection["Asc"] = "ASC";
+    AiAgentSortDirection["Desc"] = "DESC";
+})(AiAgentSortDirection || (exports.AiAgentSortDirection = AiAgentSortDirection = {}));
 var AiAgentTechnicalFailure;
 (function (AiAgentTechnicalFailure) {
-    AiAgentTechnicalFailure["Erro_5Xx"] = "ERRO_5XX";
-    AiAgentTechnicalFailure["FerramentaIndisponivel"] = "FERRAMENTA_INDISPONIVEL";
-    AiAgentTechnicalFailure["LimiteOperacional"] = "LIMITE_OPERACIONAL";
+    AiAgentTechnicalFailure["Error_5Xx"] = "ERROR_5XX";
+    AiAgentTechnicalFailure["OperationalLimit"] = "OPERATIONAL_LIMIT";
     AiAgentTechnicalFailure["Timeout"] = "TIMEOUT";
+    AiAgentTechnicalFailure["ToolUnavailable"] = "TOOL_UNAVAILABLE";
 })(AiAgentTechnicalFailure || (exports.AiAgentTechnicalFailure = AiAgentTechnicalFailure = {}));
+var AiAgentVariationUnit;
+(function (AiAgentVariationUnit) {
+    AiAgentVariationUnit["Percent"] = "PERCENT";
+    AiAgentVariationUnit["Points"] = "POINTS";
+})(AiAgentVariationUnit || (exports.AiAgentVariationUnit = AiAgentVariationUnit = {}));
 var AiAgentVersionStatus;
 (function (AiAgentVersionStatus) {
     AiAgentVersionStatus["Draft"] = "draft";
@@ -141,10 +181,10 @@ var ParameterGrounding;
 var TonePreset;
 (function (TonePreset) {
     TonePreset["Cordial"] = "cordial";
-    TonePreset["Descontraido"] = "descontraido";
-    TonePreset["Direto"] = "direto";
+    TonePreset["Direct"] = "direct";
     TonePreset["Formal"] = "formal";
-    TonePreset["Tecnico"] = "tecnico";
+    TonePreset["Relaxed"] = "relaxed";
+    TonePreset["Technical"] = "technical";
 })(TonePreset || (exports.TonePreset = TonePreset = {}));
 var ToolAvailability;
 (function (ToolAvailability) {
@@ -172,6 +212,8 @@ var Typenames;
     Typenames["AiAgentConversation"] = "AiAgentConversation";
     Typenames["AiAgentConversationAnalysis"] = "AiAgentConversationAnalysis";
     Typenames["AiAgentConversationPointer"] = "AiAgentConversationPointer";
+    Typenames["AiAgentConversationStarted"] = "AiAgentConversationStarted";
+    Typenames["AiAgentDispatchingAgent"] = "AiAgentDispatchingAgent";
     Typenames["AiAgentEvalReport"] = "AiAgentEvalReport";
     Typenames["AiAgentExternalTermination"] = "AiAgentExternalTermination";
     Typenames["AiAgentOpenConversation"] = "AiAgentOpenConversation";
@@ -368,6 +410,35 @@ exports.AiAgentScenarioFragmentDoc = `
   expectations
 }
     `;
+exports.AiAgentDashboardIndicatorFragmentDoc = `
+    fragment aiAgentDashboardIndicator on AiAgentDashboardIndicator {
+  value
+  polarity
+  variation {
+    unit
+    value
+  }
+}
+    `;
+exports.AiAgentDashboardSentimentFragmentDoc = `
+    fragment aiAgentDashboardSentiment on AiAgentDashboardSentiment {
+  sentiment
+  count
+  percent
+  polarity
+  variation {
+    unit
+    value
+  }
+}
+    `;
+exports.AiAgentDashboardContactReasonFragmentDoc = `
+    fragment aiAgentDashboardContactReason on AiAgentDashboardContactReason {
+  key
+  count
+  percent
+}
+    `;
 exports.AiAgentApprovalFragmentDoc = `
     fragment aiAgentApproval on AiAgentApproval {
   agentId
@@ -453,6 +524,12 @@ exports.AiAgentMetricsReportFragmentDoc = `
     key
     count
   }
+  classificationBreakdown {
+    state
+    subcategory
+    technicalFailure
+    count
+  }
   conversationsEligible
   conversationsResolvedByDefinition
   resolvedRate
@@ -735,26 +812,170 @@ exports.AiAgentRetentionPolicyDocument = `
 }
     `;
 exports.AiAgentConversationMetricsDocument = `
-    query aiAgentConversationMetrics($input: AiAgentMetricsInput!) {
+    query aiAgentConversationMetrics($input: AiAgentConversationMetricsInput!) {
   aiAgentConversationMetrics(input: $input) {
-    sessionId
-    channel
-    turns
-    startedAt
-    lastTurnAt
-    totalTokens
-    costMicroUsd
-    durationMs
-    lastOutcome
-    state
-    status
-    subcategory
-    contactReason
-    contactReasonTag
-    channelType
+    items {
+      sessionId
+      channel
+      turns
+      startedAt
+      lastTurnAt
+      totalTokens
+      costMicroUsd
+      durationMs
+      lastOutcome
+      state
+      status
+      subcategory
+      contactReason
+      contactReasonTag
+      channelType
+    }
+    total
+    limit
+    offset
+    facets {
+      name
+      values {
+        value
+        count
+      }
+    }
+    hasRiskAlerts
+    dateRange {
+      min
+      max
+    }
+    truncated
+  }
+}
+    `;
+exports.AiAgentMetricsSeriesDocument = `
+    query aiAgentMetricsSeries($input: AiAgentMetricsSeriesInput!) {
+  aiAgentMetricsSeries(input: $input) {
+    points {
+      date
+      conversations
+      conversationsEligible
+      conversationsResolved
+      conversationsUnresolved
+      conversationsHandoffNeed
+      conversationsAbandoned
+      resolvedRate
+      unresolvedRate
+      handoffNeedRate
+      abandonmentRate
+    }
+    truncated
   }
 }
     `;
+exports.AiAgentDashboardDocument = `
+    query aiAgentDashboard($input: AiAgentDashboardInput!) {
+  aiAgentDashboard(input: $input) {
+    agentId
+    timezone
+    window {
+      from
+      to
+    }
+    previousWindow {
+      from
+      to
+    }
+    bucket
+    conversations {
+      ...aiAgentDashboardIndicator
+    }
+    resolved {
+      ...aiAgentDashboardIndicator
+    }
+    unresolved {
+      ...aiAgentDashboardIndicator
+    }
+    handoffProcedure {
+      ...aiAgentDashboardIndicator
+    }
+    handoffNeed {
+      ...aiAgentDashboardIndicator
+    }
+    abandonment {
+      ...aiAgentDashboardIndicator
+    }
+    scoreBands {
+      band
+      count
+      percent
+      polarity
+      variation {
+        unit
+        value
+      }
+    }
+    agentScoreAvg
+    agentScoreAvgBand
+    analyzedConversations
+    hasActiveDispatches
+    activeDispatches {
+      sent {
+        ...aiAgentDashboardIndicator
+      }
+      answered {
+        ...aiAgentDashboardIndicator
+      }
+      unanswered {
+        ...aiAgentDashboardIndicator
+      }
+    }
+    sentimentAtStart {
+      ...aiAgentDashboardSentiment
+    }
+    sentimentAtEnd {
+      ...aiAgentDashboardSentiment
+    }
+    contactReasons {
+      all {
+        ...aiAgentDashboardContactReason
+      }
+      handoff {
+        ...aiAgentDashboardContactReason
+      }
+      abandonment {
+        ...aiAgentDashboardContactReason
+      }
+    }
+    procedures {
+      key
+      name
+      count
+      level
+    }
+    knowledgeGaps {
+      key
+      count
+      level
+    }
+    series {
+      date
+      endDate
+      conversations
+      conversationsEligible
+      conversationsResolved
+      conversationsUnresolved
+      conversationsHandoffNeed
+      conversationsAbandoned
+      resolvedRate
+      unresolvedRate
+      handoffNeedRate
+      abandonmentRate
+    }
+    truncated
+    analysesTruncated
+  }
+}
+    ${exports.AiAgentDashboardIndicatorFragmentDoc}
+${exports.AiAgentDashboardSentimentFragmentDoc}
+${exports.AiAgentDashboardContactReasonFragmentDoc}`;
 exports.AiAgentConversationOutcomeDocument = `
     query aiAgentConversationOutcome($sessionId: ID!) {
   aiAgentConversationOutcome(sessionId: $sessionId) {
@@ -774,6 +995,7 @@ exports.AiAgentConversationOutcomeDocument = `
     promisedNextStep
     classification {
       state
+      status
       classification
       subcategory
       technicalFailure
@@ -783,6 +1005,7 @@ exports.AiAgentConversationOutcomeDocument = `
       definitionVersion
     }
     channelType
+    reversibleUntil
     actions {
       toolId
       name
@@ -1116,6 +1339,12 @@ function getSdk(requester) {
         aiAgentConversationMetrics(variables, options) {
             return requester(exports.AiAgentConversationMetricsDocument, variables, options);
         },
+        aiAgentMetricsSeries(variables, options) {
+            return requester(exports.AiAgentMetricsSeriesDocument, variables, options);
+        },
+        aiAgentDashboard(variables, options) {
+            return requester(exports.AiAgentDashboardDocument, variables, options);
+        },
         aiAgentConversationOutcome(variables, options) {
             return requester(exports.AiAgentConversationOutcomeDocument, variables, options);
         },