@droz-js/sdk 0.24.9 → 0.25.1

package/package.json

@@ -1,7 +1,7 @@
 {
   "name": "@droz-js/sdk",
   "description": "Droz SDK",
-  "version": "0.24.9",
+  "version": "0.25.1",
   "private": false,
   "repository": {
     "type": "git",

package/src/sdks/ai.d.ts

@@ -307,9 +307,9 @@ export type AiAgentConversationAnalysis = {
     summary?: Maybe<Scalars['String']['output']>;
 };
 export declare enum AiAgentConversationClass {
-    NaoElegivel = "NAO_ELEGIVEL",
-    NaoResolvida = "NAO_RESOLVIDA",
-    Resolvida = "RESOLVIDA"
+    NotEligible = "NOT_ELIGIBLE",
+    Resolved = "RESOLVED",
+    Unresolved = "UNRESOLVED"
 }
 export type AiAgentConversationClassification = {
     /** Ausente enquanto a conversa esta em andamento. */
@@ -411,6 +411,8 @@ export type AiAgentConversationOutcome = {
     promisedNextStep?: Maybe<Scalars['String']['output']>;
     resolution: Scalars['String']['output'];
     resolutionDefinition: Scalars['String']['output'];
+    /** Fim da janela de reversão por recontato. Ausente quando a conversa não reverte. */
+    reversibleUntil?: Maybe<Scalars['Number']['output']>;
     sessionId: Scalars['ID']['output'];
     startedAt: Scalars['Number']['output'];
     turns: Scalars['Number']['output'];
@@ -421,12 +423,12 @@ export declare enum AiAgentConversationSortField {
     Subcategory = "SUBCATEGORY"
 }
 export declare enum AiAgentConversationState {
-    EmAndamento = "EM_ANDAMENTO",
-    EncerradaPorConclusao = "ENCERRADA_POR_CONCLUSAO",
-    EncerradaPorFalhaTecnica = "ENCERRADA_POR_FALHA_TECNICA",
-    EncerradaPorInatividade = "ENCERRADA_POR_INATIVIDADE",
-    EncerradaPorTeto = "ENCERRADA_POR_TETO",
-    EncerradaPorTransbordo = "ENCERRADA_POR_TRANSBORDO"
+    ClosedByCap = "CLOSED_BY_CAP",
+    ClosedByConclusion = "CLOSED_BY_CONCLUSION",
+    ClosedByHandoff = "CLOSED_BY_HANDOFF",
+    ClosedByInactivity = "CLOSED_BY_INACTIVITY",
+    ClosedByTechnicalFailure = "CLOSED_BY_TECHNICAL_FAILURE",
+    InProgress = "IN_PROGRESS"
 }
 export declare enum AiAgentConversationStatus {
     InProgress = "IN_PROGRESS",
@@ -435,20 +437,20 @@ export declare enum AiAgentConversationStatus {
     Unresolved = "UNRESOLVED"
 }
 export declare enum AiAgentConversationSubcategory {
-    AbandonoAposEsclarecimento = "ABANDONO_APOS_ESCLARECIMENTO",
-    EncerradaPorTeto = "ENCERRADA_POR_TETO",
-    FalhaTecnica = "FALHA_TECNICA",
-    Indefinido = "INDEFINIDO",
-    InterlocutorAutomatico = "INTERLOCUTOR_AUTOMATICO",
+    AbandonedAfterClarification = "ABANDONED_AFTER_CLARIFICATION",
+    AutomatedInterlocutor = "AUTOMATED_INTERLOCUTOR",
+    CapReached = "CAP_REACHED",
+    ConfirmedResolution = "CONFIRMED_RESOLUTION",
+    GreetingWithoutDemand = "GREETING_WITHOUT_DEMAND",
+    HandoffByCustomerNeed = "HANDOFF_BY_CUSTOMER_NEED",
+    HandoffByProcedure = "HANDOFF_BY_PROCEDURE",
+    HandoffBySelfDiagnosis = "HANDOFF_BY_SELF_DIAGNOSIS",
+    NoCoverage = "NO_COVERAGE",
+    NoKnowledge = "NO_KNOWLEDGE",
+    PresumedResolution = "PRESUMED_RESOLUTION",
     PromptInjection = "PROMPT_INJECTION",
-    ResolvidaConfirmada = "RESOLVIDA_CONFIRMADA",
-    ResolvidaPresumida = "RESOLVIDA_PRESUMIDA",
-    SaudacaoSemDemanda = "SAUDACAO_SEM_DEMANDA",
-    SemCobertura = "SEM_COBERTURA",
-    SemConhecimento = "SEM_CONHECIMENTO",
-    TransbordoPorAutodiagnostico = "TRANSBORDO_POR_AUTODIAGNOSTICO",
-    TransbordoPorNecessidadeCliente = "TRANSBORDO_POR_NECESSIDADE_CLIENTE",
-    TransbordoPorProcedimento = "TRANSBORDO_POR_PROCEDIMENTO"
+    TechnicalFailure = "TECHNICAL_FAILURE",
+    Undefined = "UNDEFINED"
 }
 export type AiAgentDashboard = {
     abandonment: AiAgentDashboardIndicator;
@@ -867,8 +869,8 @@ export type AiAgentRetentionPolicyInput = {
     masksPersonalData: Scalars['Boolean']['input'];
 };
 export declare enum AiAgentRiskAlert {
-    Cancelamento = "cancelamento",
-    Justica = "justica",
+    Cancellation = "cancellation",
+    LegalAction = "legal_action",
     Procon = "procon",
     ReclameAqui = "reclame_aqui"
 }
@@ -946,19 +948,19 @@ export type AiAgentScenarioTurn = {
     turn: Scalars['Int']['output'];
 };
 export declare enum AiAgentScoreBand {
-    Bom = "bom",
-    Excelente = "excelente",
-    Regular = "regular",
-    Ruim = "ruim"
+    Excellent = "excellent",
+    Good = "good",
+    Poor = "poor",
+    Regular = "regular"
 }
 export type AiAgentScoreBandCount = {
     count: Scalars['Number']['output'];
     key: AiAgentScoreBand;
 };
 export declare enum AiAgentSentiment {
-    Negativo = "negativo",
-    Neutro = "neutro",
-    Positivo = "positivo"
+    Negative = "negative",
+    Neutral = "neutral",
+    Positive = "positive"
 }
 export type AiAgentSentimentCount = {
     count: Scalars['Number']['output'];
@@ -1029,10 +1031,10 @@ export type AiAgentSummary = {
     updatedAt: Scalars['Number']['output'];
 };
 export declare enum AiAgentTechnicalFailure {
-    Erro_5Xx = "ERRO_5XX",
-    FerramentaIndisponivel = "FERRAMENTA_INDISPONIVEL",
-    LimiteOperacional = "LIMITE_OPERACIONAL",
-    Timeout = "TIMEOUT"
+    Error_5Xx = "ERROR_5XX",
+    OperationalLimit = "OPERATIONAL_LIMIT",
+    Timeout = "TIMEOUT",
+    ToolUnavailable = "TOOL_UNAVAILABLE"
 }
 export type AiAgentTool = {
     /** `pre_approved` (padrao) ou `human_approval`. */
@@ -1110,7 +1112,7 @@ export type AiAgentTrace = {
     outcome: Scalars['String']['output'];
     promptBuilderVersion: Scalars['Int']['output'];
     /** Identifica o prompt que gerou este turno sem guardar o prompt inteiro. */
-    promptFingerprint: Scalars['String']['output'];
+    promptFingerprint?: Maybe<Scalars['String']['output']>;
     sessionId: Scalars['ID']['output'];
     startedAt: Scalars['Float']['output'];
     steps: Scalars['Int']['output'];
@@ -1680,10 +1682,10 @@ export type TokenUsage = {
 };
 export declare enum TonePreset {
     Cordial = "cordial",
-    Descontraido = "descontraido",
-    Direto = "direto",
+    Direct = "direct",
     Formal = "formal",
-    Tecnico = "tecnico"
+    Relaxed = "relaxed",
+    Technical = "technical"
 }
 export declare enum ToolAvailability {
     Available = "available",
@@ -1940,7 +1942,7 @@ export type AiAgentConversationOutcomeQueryVariables = Exact<{
     sessionId: Scalars['ID']['input'];
 }>;
 export type AiAgentConversationOutcomeQuery = {
-    aiAgentConversationOutcome?: Maybe<(Pick<AiAgentConversationOutcome, 'sessionId' | 'agentId' | 'agentVersion' | 'resolution' | 'resolutionDefinition' | 'collectedData' | 'collectedDataAvailable' | 'turns' | 'startedAt' | 'lastTurnAt' | 'haltReason' | 'handoffReason' | 'agentSummary' | 'promisedNextStep' | 'channelType'> & {
+    aiAgentConversationOutcome?: Maybe<(Pick<AiAgentConversationOutcome, 'sessionId' | 'agentId' | 'agentVersion' | 'resolution' | 'resolutionDefinition' | 'collectedData' | 'collectedDataAvailable' | 'turns' | 'startedAt' | 'lastTurnAt' | 'haltReason' | 'handoffReason' | 'agentSummary' | 'promisedNextStep' | 'channelType' | 'reversibleUntil'> & {
         classification: Pick<AiAgentConversationClassification, 'state' | 'status' | 'classification' | 'subcategory' | 'technicalFailure' | 'eligibleForResolution' | 'consumesAllowance' | 'inactivityWindowMs' | 'definitionVersion'>;
         actions: Array<Pick<AiAgentConversationAction, 'toolId' | 'name' | 'ok' | 'result' | 'at'>>;
         contactReason?: Maybe<Pick<AiAgentContactReason, 'name' | 'useCaseId' | 'tag' | 'other' | 'source'>>;
@@ -2211,7 +2213,7 @@ export declare const AiAgentRetentionPolicyDocument = "\n    query aiAgentRetent
 export declare const AiAgentConversationMetricsDocument = "\n    query aiAgentConversationMetrics($input: AiAgentConversationMetricsInput!) {\n  aiAgentConversationMetrics(input: $input) {\n    items {\n      sessionId\n      channel\n      turns\n      startedAt\n      lastTurnAt\n      totalTokens\n      costMicroUsd\n      durationMs\n      lastOutcome\n      state\n      status\n      subcategory\n      contactReason\n      contactReasonTag\n      channelType\n    }\n    total\n    limit\n    offset\n    facets {\n      name\n      values {\n        value\n        count\n      }\n    }\n    hasRiskAlerts\n    dateRange {\n      min\n      max\n    }\n    truncated\n  }\n}\n    ";
 export declare const AiAgentMetricsSeriesDocument = "\n    query aiAgentMetricsSeries($input: AiAgentMetricsSeriesInput!) {\n  aiAgentMetricsSeries(input: $input) {\n    points {\n      date\n      conversations\n      conversationsEligible\n      conversationsResolved\n      conversationsUnresolved\n      conversationsHandoffNeed\n      conversationsAbandoned\n      resolvedRate\n      unresolvedRate\n      handoffNeedRate\n      abandonmentRate\n    }\n    truncated\n  }\n}\n    ";
 export declare const AiAgentDashboardDocument = "\n    query aiAgentDashboard($input: AiAgentDashboardInput!) {\n  aiAgentDashboard(input: $input) {\n    agentId\n    period\n    timezone\n    window {\n      from\n      to\n    }\n    previousWindow {\n      from\n      to\n    }\n    bucket\n    conversations {\n      ...aiAgentDashboardIndicator\n    }\n    resolved {\n      ...aiAgentDashboardIndicator\n    }\n    unresolved {\n      ...aiAgentDashboardIndicator\n    }\n    handoffProcedure {\n      ...aiAgentDashboardIndicator\n    }\n    handoffNeed {\n      ...aiAgentDashboardIndicator\n    }\n    abandonment {\n      ...aiAgentDashboardIndicator\n    }\n    scoreBands {\n      band\n      count\n      percent\n      polarity\n      variation {\n        unit\n        value\n      }\n    }\n    agentScoreAvg\n    agentScoreAvgBand\n    analyzedConversations\n    hasActiveDispatches\n    activeDispatches {\n      sent {\n        ...aiAgentDashboardIndicator\n      }\n      answered {\n        ...aiAgentDashboardIndicator\n      }\n      unanswered {\n        ...aiAgentDashboardIndicator\n      }\n    }\n    sentimentAtStart {\n      ...aiAgentDashboardSentiment\n    }\n    sentimentAtEnd {\n      ...aiAgentDashboardSentiment\n    }\n    contactReasons {\n      all {\n        ...aiAgentDashboardContactReason\n      }\n      handoff {\n        ...aiAgentDashboardContactReason\n      }\n      abandonment {\n        ...aiAgentDashboardContactReason\n      }\n    }\n    procedures {\n      key\n      name\n      count\n      level\n    }\n    knowledgeGaps {\n      key\n      count\n      level\n    }\n    series {\n      date\n      endDate\n      conversations\n      conversationsEligible\n      conversationsResolved\n      conversationsUnresolved\n      conversationsHandoffNeed\n      conversationsAbandoned\n      resolvedRate\n      unresolvedRate\n      handoffNeedRate\n      abandonmentRate\n    }\n    truncated\n    analysesTruncated\n  }\n}\n    \n    fragment aiAgentDashboardIndicator on AiAgentDashboardIndicator {\n  value\n  polarity\n  variation {\n    unit\n    value\n  }\n}\n    \n\n    fragment aiAgentDashboardSentiment on AiAgentDashboardSentiment {\n  sentiment\n  count\n  percent\n  polarity\n  variation {\n    unit\n    value\n  }\n}\n    \n\n    fragment aiAgentDashboardContactReason on AiAgentDashboardContactReason {\n  key\n  count\n  percent\n}\n    ";
-export declare const AiAgentConversationOutcomeDocument = "\n    query aiAgentConversationOutcome($sessionId: ID!) {\n  aiAgentConversationOutcome(sessionId: $sessionId) {\n    sessionId\n    agentId\n    agentVersion\n    resolution\n    resolutionDefinition\n    collectedData\n    collectedDataAvailable\n    turns\n    startedAt\n    lastTurnAt\n    haltReason\n    handoffReason\n    agentSummary\n    promisedNextStep\n    classification {\n      state\n      status\n      classification\n      subcategory\n      technicalFailure\n      eligibleForResolution\n      consumesAllowance\n      inactivityWindowMs\n      definitionVersion\n    }\n    channelType\n    actions {\n      toolId\n      name\n      ok\n      result\n      at\n    }\n    contactReason {\n      name\n      useCaseId\n      tag\n      other\n      source\n    }\n    analysis {\n      analysisVersion\n      failed\n      failureReason\n      sentimentStart\n      sentimentEnd\n      estimatedSatisfaction\n      riskAlerts\n      knowledgeGaps\n      repeatedInformation\n      humanRequests\n      contactReason\n      contactReasonId\n      contactReasonTag\n      contactReasonOther\n      contactReasonSource\n      summary\n      agentScore\n      agentScoreBand\n      agentClarity\n      customerEffortScore\n      model\n      costMicroUsd\n      analyzedAt\n    }\n  }\n}\n    ";
+export declare const AiAgentConversationOutcomeDocument = "\n    query aiAgentConversationOutcome($sessionId: ID!) {\n  aiAgentConversationOutcome(sessionId: $sessionId) {\n    sessionId\n    agentId\n    agentVersion\n    resolution\n    resolutionDefinition\n    collectedData\n    collectedDataAvailable\n    turns\n    startedAt\n    lastTurnAt\n    haltReason\n    handoffReason\n    agentSummary\n    promisedNextStep\n    classification {\n      state\n      status\n      classification\n      subcategory\n      technicalFailure\n      eligibleForResolution\n      consumesAllowance\n      inactivityWindowMs\n      definitionVersion\n    }\n    channelType\n    reversibleUntil\n    actions {\n      toolId\n      name\n      ok\n      result\n      at\n    }\n    contactReason {\n      name\n      useCaseId\n      tag\n      other\n      source\n    }\n    analysis {\n      analysisVersion\n      failed\n      failureReason\n      sentimentStart\n      sentimentEnd\n      estimatedSatisfaction\n      riskAlerts\n      knowledgeGaps\n      repeatedInformation\n      humanRequests\n      contactReason\n      contactReasonId\n      contactReasonTag\n      contactReasonOther\n      contactReasonSource\n      summary\n      agentScore\n      agentScoreBand\n      agentClarity\n      customerEffortScore\n      model\n      costMicroUsd\n      analyzedAt\n    }\n  }\n}\n    ";
 export declare const SaveAiAgentUseCaseDocument = "\n    mutation saveAiAgentUseCase($input: SaveAiAgentUseCaseInput!) {\n  saveAiAgentUseCase(input: $input) {\n    ...aiAgentUseCase\n  }\n}\n    \n    fragment aiAgentUseCase on AiAgentUseCase {\n  id\n  name\n  subjectDescription\n  procedureId\n  tag\n  status\n  updatedAt\n}\n    ";
 export declare const SaveAiAgentProcedureDocument = "\n    mutation saveAiAgentProcedure($input: SaveAiAgentProcedureInput!) {\n  saveAiAgentProcedure(input: $input) {\n    ...aiAgentProcedure\n  }\n}\n    \n    fragment aiAgentProcedure on AiAgentProcedure {\n  id\n  name\n  guidanceSteps\n  toolIds\n  contingency\n  executionAutonomy\n  endsConversationAfterInforming\n  continuesAfterApproval\n  approvedReplyTemplate\n  deniedReplyTemplate\n  expiredReplyTemplate\n  replyEmailSubject\n  status\n  updatedAt\n}\n    ";
 export declare const RemoveAiAgentUseCaseDocument = "\n    mutation removeAiAgentUseCase($input: AiAgentAuthoringRefInput!) {\n  removeAiAgentUseCase(input: $input)\n}\n    ";

package/src/sdks/ai.js

@@ -30,9 +30,9 @@ var AiAgentContactReasonSource;
 })(AiAgentContactReasonSource || (exports.AiAgentContactReasonSource = AiAgentContactReasonSource = {}));
 var AiAgentConversationClass;
 (function (AiAgentConversationClass) {
-    AiAgentConversationClass["NaoElegivel"] = "NAO_ELEGIVEL";
-    AiAgentConversationClass["NaoResolvida"] = "NAO_RESOLVIDA";
-    AiAgentConversationClass["Resolvida"] = "RESOLVIDA";
+    AiAgentConversationClass["NotEligible"] = "NOT_ELIGIBLE";
+    AiAgentConversationClass["Resolved"] = "RESOLVED";
+    AiAgentConversationClass["Unresolved"] = "UNRESOLVED";
 })(AiAgentConversationClass || (exports.AiAgentConversationClass = AiAgentConversationClass = {}));
 var AiAgentConversationSortField;
 (function (AiAgentConversationSortField) {
@@ -42,12 +42,12 @@ var AiAgentConversationSortField;
 })(AiAgentConversationSortField || (exports.AiAgentConversationSortField = AiAgentConversationSortField = {}));
 var AiAgentConversationState;
 (function (AiAgentConversationState) {
-    AiAgentConversationState["EmAndamento"] = "EM_ANDAMENTO";
-    AiAgentConversationState["EncerradaPorConclusao"] = "ENCERRADA_POR_CONCLUSAO";
-    AiAgentConversationState["EncerradaPorFalhaTecnica"] = "ENCERRADA_POR_FALHA_TECNICA";
-    AiAgentConversationState["EncerradaPorInatividade"] = "ENCERRADA_POR_INATIVIDADE";
-    AiAgentConversationState["EncerradaPorTeto"] = "ENCERRADA_POR_TETO";
-    AiAgentConversationState["EncerradaPorTransbordo"] = "ENCERRADA_POR_TRANSBORDO";
+    AiAgentConversationState["ClosedByCap"] = "CLOSED_BY_CAP";
+    AiAgentConversationState["ClosedByConclusion"] = "CLOSED_BY_CONCLUSION";
+    AiAgentConversationState["ClosedByHandoff"] = "CLOSED_BY_HANDOFF";
+    AiAgentConversationState["ClosedByInactivity"] = "CLOSED_BY_INACTIVITY";
+    AiAgentConversationState["ClosedByTechnicalFailure"] = "CLOSED_BY_TECHNICAL_FAILURE";
+    AiAgentConversationState["InProgress"] = "IN_PROGRESS";
 })(AiAgentConversationState || (exports.AiAgentConversationState = AiAgentConversationState = {}));
 var AiAgentConversationStatus;
 (function (AiAgentConversationStatus) {
@@ -58,20 +58,20 @@ var AiAgentConversationStatus;
 })(AiAgentConversationStatus || (exports.AiAgentConversationStatus = AiAgentConversationStatus = {}));
 var AiAgentConversationSubcategory;
 (function (AiAgentConversationSubcategory) {
-    AiAgentConversationSubcategory["AbandonoAposEsclarecimento"] = "ABANDONO_APOS_ESCLARECIMENTO";
-    AiAgentConversationSubcategory["EncerradaPorTeto"] = "ENCERRADA_POR_TETO";
-    AiAgentConversationSubcategory["FalhaTecnica"] = "FALHA_TECNICA";
-    AiAgentConversationSubcategory["Indefinido"] = "INDEFINIDO";
-    AiAgentConversationSubcategory["InterlocutorAutomatico"] = "INTERLOCUTOR_AUTOMATICO";
+    AiAgentConversationSubcategory["AbandonedAfterClarification"] = "ABANDONED_AFTER_CLARIFICATION";
+    AiAgentConversationSubcategory["AutomatedInterlocutor"] = "AUTOMATED_INTERLOCUTOR";
+    AiAgentConversationSubcategory["CapReached"] = "CAP_REACHED";
+    AiAgentConversationSubcategory["ConfirmedResolution"] = "CONFIRMED_RESOLUTION";
+    AiAgentConversationSubcategory["GreetingWithoutDemand"] = "GREETING_WITHOUT_DEMAND";
+    AiAgentConversationSubcategory["HandoffByCustomerNeed"] = "HANDOFF_BY_CUSTOMER_NEED";
+    AiAgentConversationSubcategory["HandoffByProcedure"] = "HANDOFF_BY_PROCEDURE";
+    AiAgentConversationSubcategory["HandoffBySelfDiagnosis"] = "HANDOFF_BY_SELF_DIAGNOSIS";
+    AiAgentConversationSubcategory["NoCoverage"] = "NO_COVERAGE";
+    AiAgentConversationSubcategory["NoKnowledge"] = "NO_KNOWLEDGE";
+    AiAgentConversationSubcategory["PresumedResolution"] = "PRESUMED_RESOLUTION";
     AiAgentConversationSubcategory["PromptInjection"] = "PROMPT_INJECTION";
-    AiAgentConversationSubcategory["ResolvidaConfirmada"] = "RESOLVIDA_CONFIRMADA";
-    AiAgentConversationSubcategory["ResolvidaPresumida"] = "RESOLVIDA_PRESUMIDA";
-    AiAgentConversationSubcategory["SaudacaoSemDemanda"] = "SAUDACAO_SEM_DEMANDA";
-    AiAgentConversationSubcategory["SemCobertura"] = "SEM_COBERTURA";
-    AiAgentConversationSubcategory["SemConhecimento"] = "SEM_CONHECIMENTO";
-    AiAgentConversationSubcategory["TransbordoPorAutodiagnostico"] = "TRANSBORDO_POR_AUTODIAGNOSTICO";
-    AiAgentConversationSubcategory["TransbordoPorNecessidadeCliente"] = "TRANSBORDO_POR_NECESSIDADE_CLIENTE";
-    AiAgentConversationSubcategory["TransbordoPorProcedimento"] = "TRANSBORDO_POR_PROCEDIMENTO";
+    AiAgentConversationSubcategory["TechnicalFailure"] = "TECHNICAL_FAILURE";
+    AiAgentConversationSubcategory["Undefined"] = "UNDEFINED";
 })(AiAgentConversationSubcategory || (exports.AiAgentConversationSubcategory = AiAgentConversationSubcategory = {}));
 var AiAgentDashboardPeriod;
 (function (AiAgentDashboardPeriod) {
@@ -114,23 +114,23 @@ var AiAgentMetricsBucket;
 })(AiAgentMetricsBucket || (exports.AiAgentMetricsBucket = AiAgentMetricsBucket = {}));
 var AiAgentRiskAlert;
 (function (AiAgentRiskAlert) {
-    AiAgentRiskAlert["Cancelamento"] = "cancelamento";
-    AiAgentRiskAlert["Justica"] = "justica";
+    AiAgentRiskAlert["Cancellation"] = "cancellation";
+    AiAgentRiskAlert["LegalAction"] = "legal_action";
     AiAgentRiskAlert["Procon"] = "procon";
     AiAgentRiskAlert["ReclameAqui"] = "reclame_aqui";
 })(AiAgentRiskAlert || (exports.AiAgentRiskAlert = AiAgentRiskAlert = {}));
 var AiAgentScoreBand;
 (function (AiAgentScoreBand) {
-    AiAgentScoreBand["Bom"] = "bom";
-    AiAgentScoreBand["Excelente"] = "excelente";
+    AiAgentScoreBand["Excellent"] = "excellent";
+    AiAgentScoreBand["Good"] = "good";
+    AiAgentScoreBand["Poor"] = "poor";
     AiAgentScoreBand["Regular"] = "regular";
-    AiAgentScoreBand["Ruim"] = "ruim";
 })(AiAgentScoreBand || (exports.AiAgentScoreBand = AiAgentScoreBand = {}));
 var AiAgentSentiment;
 (function (AiAgentSentiment) {
-    AiAgentSentiment["Negativo"] = "negativo";
-    AiAgentSentiment["Neutro"] = "neutro";
-    AiAgentSentiment["Positivo"] = "positivo";
+    AiAgentSentiment["Negative"] = "negative";
+    AiAgentSentiment["Neutral"] = "neutral";
+    AiAgentSentiment["Positive"] = "positive";
 })(AiAgentSentiment || (exports.AiAgentSentiment = AiAgentSentiment = {}));
 var AiAgentSortDirection;
 (function (AiAgentSortDirection) {
@@ -139,10 +139,10 @@ var AiAgentSortDirection;
 })(AiAgentSortDirection || (exports.AiAgentSortDirection = AiAgentSortDirection = {}));
 var AiAgentTechnicalFailure;
 (function (AiAgentTechnicalFailure) {
-    AiAgentTechnicalFailure["Erro_5Xx"] = "ERRO_5XX";
-    AiAgentTechnicalFailure["FerramentaIndisponivel"] = "FERRAMENTA_INDISPONIVEL";
-    AiAgentTechnicalFailure["LimiteOperacional"] = "LIMITE_OPERACIONAL";
+    AiAgentTechnicalFailure["Error_5Xx"] = "ERROR_5XX";
+    AiAgentTechnicalFailure["OperationalLimit"] = "OPERATIONAL_LIMIT";
     AiAgentTechnicalFailure["Timeout"] = "TIMEOUT";
+    AiAgentTechnicalFailure["ToolUnavailable"] = "TOOL_UNAVAILABLE";
 })(AiAgentTechnicalFailure || (exports.AiAgentTechnicalFailure = AiAgentTechnicalFailure = {}));
 var AiAgentVariationUnit;
 (function (AiAgentVariationUnit) {
@@ -183,10 +183,10 @@ var ParameterGrounding;
 var TonePreset;
 (function (TonePreset) {
     TonePreset["Cordial"] = "cordial";
-    TonePreset["Descontraido"] = "descontraido";
-    TonePreset["Direto"] = "direto";
+    TonePreset["Direct"] = "direct";
     TonePreset["Formal"] = "formal";
-    TonePreset["Tecnico"] = "tecnico";
+    TonePreset["Relaxed"] = "relaxed";
+    TonePreset["Technical"] = "technical";
 })(TonePreset || (exports.TonePreset = TonePreset = {}));
 var ToolAvailability;
 (function (ToolAvailability) {
@@ -1008,6 +1008,7 @@ exports.AiAgentConversationOutcomeDocument = `
       definitionVersion
     }
     channelType
+    reversibleUntil
     actions {
       toolId
       name