@droz-js/sdk 0.21.0 → 0.21.3

package/package.json

@@ -1,7 +1,7 @@
 {
   "name": "@droz-js/sdk",
   "description": "Droz SDK",
-  "version": "0.21.0",
+  "version": "0.21.3",
   "private": false,
   "repository": {
     "type": "git",

package/src/drozai.d.ts

@@ -63,6 +63,9 @@ declare const DrozAi_base: new (options?: import("./client/http").HttpClientOpti
     aiAgentMetricsSeries(variables: import("./sdks/ai").Exact<{
         input: import("./sdks/ai").AiAgentMetricsSeriesInput;
     }>, options?: unknown): Promise<import("./sdks/ai").AiAgentMetricsSeriesQuery>;
+    aiAgentDashboard(variables: import("./sdks/ai").Exact<{
+        input: import("./sdks/ai").AiAgentDashboardInput;
+    }>, options?: unknown): Promise<import("./sdks/ai").AiAgentDashboardQuery>;
     aiAgentConversationOutcome(variables: import("./sdks/ai").Exact<{
         sessionId: import("./sdks/ai").Scalars["ID"]["input"];
     }>, options?: unknown): Promise<import("./sdks/ai").AiAgentConversationOutcomeQuery>;

package/src/sdks/ai.d.ts

@@ -222,6 +222,12 @@ export declare enum AiAgentCheckRunStatus {
     Running = "running",
     Succeeded = "succeeded"
 }
+export type AiAgentClassificationCount = {
+    count: Scalars['Number']['output'];
+    state: AiAgentConversationState;
+    subcategory?: Maybe<AiAgentConversationSubcategory>;
+    technicalFailure?: Maybe<AiAgentTechnicalFailure>;
+};
 export type AiAgentCompetingPair = {
     left: Scalars['ID']['output'];
     right: Scalars['ID']['output'];
@@ -400,6 +406,91 @@ export declare enum AiAgentConversationSubcategory {
     TransbordoPorNecessidadeCliente = "TRANSBORDO_POR_NECESSIDADE_CLIENTE",
     TransbordoPorProcedimento = "TRANSBORDO_POR_PROCEDIMENTO"
 }
+export type AiAgentDashboard = {
+    abandonment: AiAgentDashboardIndicator;
+    agentId: Scalars['ID']['output'];
+    analysesTruncated: Scalars['Boolean']['output'];
+    bucket: AiAgentMetricsBucket;
+    contactReasons: AiAgentDashboardContactReasons;
+    conversations: AiAgentDashboardIndicator;
+    handoffNeed: AiAgentDashboardIndicator;
+    handoffProcedure: AiAgentDashboardIndicator;
+    period: AiAgentDashboardPeriod;
+    previousWindow: AiAgentDashboardWindow;
+    resolved: AiAgentDashboardIndicator;
+    scoreBands: Array<AiAgentDashboardScoreBand>;
+    sentimentAtEnd: Array<AiAgentDashboardSentiment>;
+    sentimentAtStart: Array<AiAgentDashboardSentiment>;
+    series: Array<AiAgentDashboardSeriesPoint>;
+    timezone: Scalars['String']['output'];
+    /** true when the read cap was reached in any window: the numbers cover part of the period. */
+    truncated: Scalars['Boolean']['output'];
+    unresolved: AiAgentDashboardIndicator;
+    window: AiAgentDashboardWindow;
+};
+/** Sorted by count, highest first. */
+export type AiAgentDashboardContactReason = {
+    count: Scalars['Number']['output'];
+    key: Scalars['String']['output'];
+    percent: Scalars['Float']['output'];
+};
+export type AiAgentDashboardContactReasons = {
+    abandonment: Array<AiAgentDashboardContactReason>;
+    all: Array<AiAgentDashboardContactReason>;
+    handoff: Array<AiAgentDashboardContactReason>;
+};
+/** `value` is absent when the window has no data. */
+export type AiAgentDashboardIndicator = {
+    polarity: AiAgentMetricPolarity;
+    value?: Maybe<Scalars['Float']['output']>;
+    variation: AiAgentVariation;
+};
+/** The current window ends now. The previous window has the same number of days and ends right before the current one starts. */
+export type AiAgentDashboardInput = {
+    agentId: Scalars['ID']['input'];
+    channel?: InputMaybe<Scalars['String']['input']>;
+    period: AiAgentDashboardPeriod;
+    timezone: Scalars['String']['input'];
+};
+export declare enum AiAgentDashboardPeriod {
+    Days_7 = "DAYS_7",
+    Days_30 = "DAYS_30",
+    Days_90 = "DAYS_90"
+}
+/** `percent` is the share of the band in the window total, with one decimal. Absent when the total is zero. */
+export type AiAgentDashboardScoreBand = {
+    band: AiAgentScoreBand;
+    count: Scalars['Number']['output'];
+    percent?: Maybe<Scalars['Float']['output']>;
+    polarity: AiAgentMetricPolarity;
+    variation: AiAgentVariation;
+};
+export type AiAgentDashboardSentiment = {
+    count: Scalars['Number']['output'];
+    percent?: Maybe<Scalars['Float']['output']>;
+    polarity: AiAgentMetricPolarity;
+    sentiment: AiAgentSentiment;
+    variation: AiAgentVariation;
+};
+/** `date` and `endDate` are local dates (YYYY-MM-DD) of the first and last day of the bucket, inside the window. */
+export type AiAgentDashboardSeriesPoint = {
+    abandonmentRate?: Maybe<Scalars['Number']['output']>;
+    conversations: Scalars['Number']['output'];
+    conversationsAbandoned: Scalars['Number']['output'];
+    conversationsEligible: Scalars['Number']['output'];
+    conversationsHandoffNeed: Scalars['Number']['output'];
+    conversationsResolved: Scalars['Number']['output'];
+    conversationsUnresolved: Scalars['Number']['output'];
+    date: Scalars['String']['output'];
+    endDate: Scalars['String']['output'];
+    handoffNeedRate?: Maybe<Scalars['Number']['output']>;
+    resolvedRate?: Maybe<Scalars['Number']['output']>;
+    unresolvedRate?: Maybe<Scalars['Number']['output']>;
+};
+export type AiAgentDashboardWindow = {
+    from: Scalars['Number']['output'];
+    to: Scalars['Number']['output'];
+};
 /** Selo de frequência de um item das listas do dashboard: Muito frequente, Frequente ou Pouco frequente. */
 export declare enum AiAgentFrequencyLevel {
     Frequent = "FREQUENT",
@@ -461,6 +552,11 @@ export type AiAgentKnowledgeBase = {
     isPublic: Scalars['Boolean']['output'];
     title: Scalars['String']['output'];
 };
+export declare enum AiAgentMetricPolarity {
+    HigherIsBetter = "HIGHER_IS_BETTER",
+    HigherIsWorse = "HIGHER_IS_WORSE",
+    Neutral = "NEUTRAL"
+}
 export type AiAgentMetrics = {
     /** Pontos percentuais inteiros sobre `conversationsEligible`; ausente sem conversa elegível. */
     abandonmentRate?: Maybe<Scalars['Number']['output']>;
@@ -492,9 +588,11 @@ export type AiAgentMetrics = {
     cachedInputTokens: Scalars['Number']['output'];
     /** Turnos respondidos pelo cache, sem chamada ao modelo. E o ganho da otimizacao de §4.9. */
     cachedTurns: Scalars['Number']['output'];
+    classificationBreakdown: Array<AiAgentClassificationCount>;
     classificationDefinitionVersion: Scalars['String']['output'];
     contactReasons: AiAgentContactReasons;
     conversations: Scalars['Number']['output'];
+    /** @deprecated A chave junta subcategoria e falha tecnica numa string. Use classificationBreakdown. */
     conversationsByClassification: Array<AiAgentMetricsCount>;
     conversationsEligible: Scalars['Number']['output'];
     /**
@@ -651,6 +749,7 @@ export type AiAgentMetricsWindowInput = {
 };
 export type AiAgentProcedure = {
     contingency: Scalars['String']['output'];
+    endsConversationAfterInforming: Scalars['Boolean']['output'];
     /** `autonomous` ou `needsApproval`. Ferramenta irreversivel exige `needsApproval`. */
     executionAutonomy: Scalars['String']['output'];
     /** As etapas como o autor instruiria uma pessoa. O texto e a fonte da verdade (§6.2). */
@@ -976,6 +1075,15 @@ export type AiAgentUseCaseOverlap = {
     /** O limiar aplicado, publicado junto do resultado para o aviso nao ser lido como cada um quiser. */
     threshold: Scalars['Number']['output'];
 };
+/** `value` is absent when there is no base to compare: no previous data, or a previous count of zero for PERCENT. */
+export type AiAgentVariation = {
+    unit: AiAgentVariationUnit;
+    value?: Maybe<Scalars['Number']['output']>;
+};
+export declare enum AiAgentVariationUnit {
+    Percent = "PERCENT",
+    Points = "POINTS"
+}
 export type AiAgentVersion = {
     agentId: Scalars['ID']['output'];
     createdAt: Scalars['DateTime']['output'];
@@ -1225,6 +1333,7 @@ export type Query = {
     aiAgentCheckLimits: AiAgentCheckLimits;
     aiAgentConversationMetrics: AiAgentConversationMetricsPage;
     aiAgentConversationOutcome?: Maybe<AiAgentConversationOutcome>;
+    aiAgentDashboard: AiAgentDashboard;
     /**
      * §4.8: as bases do Droz Base do tenant. A chamada e entre services, com App Token — nao ha
      * credencial de cliente. O recorte do agente e a selecao do autor em `knowledgeBaseIds`.
@@ -1285,6 +1394,9 @@ export type QueryAiAgentConversationMetricsArgs = {
 export type QueryAiAgentConversationOutcomeArgs = {
     sessionId: Scalars['ID']['input'];
 };
+export type QueryAiAgentDashboardArgs = {
+    input: AiAgentDashboardInput;
+};
 export type QueryAiAgentMetricsArgs = {
     input: AiAgentMetricsInput;
 };
@@ -1371,6 +1483,7 @@ export type ResolveAiAgentApprovalInput = {
 export type SaveAiAgentProcedureInput = {
     agentId: Scalars['ID']['input'];
     contingency: Scalars['String']['input'];
+    endsConversationAfterInforming?: InputMaybe<Scalars['Boolean']['input']>;
     executionAutonomy: Scalars['String']['input'];
     guidanceSteps: Array<Scalars['String']['input']>;
     id: Scalars['ID']['input'];
@@ -1503,8 +1616,11 @@ export declare enum Typenames {
     AiAgentAnswerCache = "AiAgentAnswerCache",
     AiAgentApproval = "AiAgentApproval",
     AiAgentCheckRun = "AiAgentCheckRun",
+    AiAgentConversation = "AiAgentConversation",
     AiAgentConversationAnalysis = "AiAgentConversationAnalysis",
+    AiAgentConversationPointer = "AiAgentConversationPointer",
     AiAgentEvalReport = "AiAgentEvalReport",
+    AiAgentOpenConversation = "AiAgentOpenConversation",
     AiAgentProcedure = "AiAgentProcedure",
     AiAgentRetentionPolicy = "AiAgentRetentionPolicy",
     AiAgentScenario = "AiAgentScenario",
@@ -1605,7 +1721,7 @@ export type RemoveAiAgentMutationVariables = Exact<{
 }>;
 export type RemoveAiAgentMutation = Pick<Mutation, 'removeAiAgent'>;
 export type AiAgentUseCaseFragment = Pick<AiAgentUseCase, 'id' | 'name' | 'subjectDescription' | 'procedureId' | 'tag' | 'status' | 'updatedAt'>;
-export type AiAgentProcedureFragment = Pick<AiAgentProcedure, 'id' | 'name' | 'guidanceSteps' | 'toolIds' | 'contingency' | 'executionAutonomy' | 'status' | 'updatedAt'>;
+export type AiAgentProcedureFragment = Pick<AiAgentProcedure, 'id' | 'name' | 'guidanceSteps' | 'toolIds' | 'contingency' | 'executionAutonomy' | 'endsConversationAfterInforming' | 'status' | 'updatedAt'>;
 export type AiAgentToolFragment = (Pick<AiAgentTool, 'toolId' | 'name' | 'description' | 'effect' | 'availability' | 'requiresAuthenticatedCustomer' | 'onFailure' | 'customerScope' | 'returns' | 'approval'> & {
     parameters: Array<Pick<AiAgentToolParameter, 'name' | 'type' | 'required' | 'description' | 'grounding'>>;
 });
@@ -1684,6 +1800,39 @@ export type AiAgentMetricsSeriesQuery = {
         points: Array<Pick<AiAgentMetricsSeriesPoint, 'date' | 'conversations' | 'conversationsEligible' | 'conversationsResolved' | 'conversationsUnresolved' | 'conversationsHandoffNeed' | 'conversationsAbandoned' | 'resolvedRate' | 'unresolvedRate' | 'handoffNeedRate' | 'abandonmentRate'>>;
     });
 };
+export type AiAgentDashboardQueryVariables = Exact<{
+    input: AiAgentDashboardInput;
+}>;
+export type AiAgentDashboardQuery = {
+    aiAgentDashboard: (Pick<AiAgentDashboard, 'agentId' | 'period' | 'timezone' | 'bucket' | 'truncated' | 'analysesTruncated'> & {
+        window: Pick<AiAgentDashboardWindow, 'from' | 'to'>;
+        previousWindow: Pick<AiAgentDashboardWindow, 'from' | 'to'>;
+        conversations: AiAgentDashboardIndicatorFragment;
+        resolved: AiAgentDashboardIndicatorFragment;
+        unresolved: AiAgentDashboardIndicatorFragment;
+        handoffProcedure: AiAgentDashboardIndicatorFragment;
+        handoffNeed: AiAgentDashboardIndicatorFragment;
+        abandonment: AiAgentDashboardIndicatorFragment;
+        scoreBands: Array<(Pick<AiAgentDashboardScoreBand, 'band' | 'count' | 'percent' | 'polarity'> & {
+            variation: Pick<AiAgentVariation, 'unit' | 'value'>;
+        })>;
+        sentimentAtStart: Array<AiAgentDashboardSentimentFragment>;
+        sentimentAtEnd: Array<AiAgentDashboardSentimentFragment>;
+        contactReasons: {
+            all: Array<AiAgentDashboardContactReasonFragment>;
+            handoff: Array<AiAgentDashboardContactReasonFragment>;
+            abandonment: Array<AiAgentDashboardContactReasonFragment>;
+        };
+        series: Array<Pick<AiAgentDashboardSeriesPoint, 'date' | 'endDate' | 'conversations' | 'conversationsEligible' | 'conversationsResolved' | 'conversationsUnresolved' | 'conversationsHandoffNeed' | 'conversationsAbandoned' | 'resolvedRate' | 'unresolvedRate' | 'handoffNeedRate' | 'abandonmentRate'>>;
+    });
+};
+export type AiAgentDashboardIndicatorFragment = (Pick<AiAgentDashboardIndicator, 'value' | 'polarity'> & {
+    variation: Pick<AiAgentVariation, 'unit' | 'value'>;
+});
+export type AiAgentDashboardSentimentFragment = (Pick<AiAgentDashboardSentiment, 'sentiment' | 'count' | 'percent' | 'polarity'> & {
+    variation: Pick<AiAgentVariation, 'unit' | 'value'>;
+});
+export type AiAgentDashboardContactReasonFragment = Pick<AiAgentDashboardContactReason, 'key' | 'count' | 'percent'>;
 export type AiAgentConversationOutcomeQueryVariables = Exact<{
     sessionId: Scalars['ID']['input'];
 }>;
@@ -1785,6 +1934,7 @@ export type AiAgentCheckLimitsQuery = {
 };
 export type AiAgentMetricsReportFragment = (Pick<AiAgentMetrics, 'agentId' | 'from' | 'to' | 'truncated' | 'conversations' | 'conversationsResolved' | 'conversationsInconclusive' | 'conversationsHandoffRequested' | 'resolutionRate' | 'resolutionDefinition' | 'conversationsEligible' | 'conversationsResolvedByDefinition' | 'resolvedRate' | 'unresolvedRate' | 'handoffProcedureRate' | 'handoffNeedRate' | 'abandonmentRate' | 'classificationDefinitionVersion' | 'analyzedConversations' | 'estimatedSatisfactionAvg' | 'analysisCostMicroUsd' | 'failedAnalyses' | 'analysesTruncated' | 'agentScoreAvg' | 'agentScoreAvgBand' | 'agentClarityAvg' | 'customerEffortScoreAvg' | 'escalatedToHuman' | 'escalatedToFlow' | 'escalatedTargetUndeclared' | 'humanRequestedTurns' | 'costMicroUsd' | 'costMicroUsdPerResolvedConversation' | 'unpricedTurns' | 'inputTokens' | 'outputTokens' | 'totalTokens' | 'cachedInputTokens' | 'cachedTurns' | 'llmCalls' | 'avgTurnDurationMs' | 'p95TurnDurationMs' | 'avgLlmLatencyMs' | 'turns' | 'answeredTurns' | 'answeredWithFailedConnectionTurns' | 'unansweredTurns' | 'unansweredDefinition' | 'blockedTurns' | 'haltedTurns' | 'budgetExceededTurns' | 'identificationRequiredTurns' | 'toolCalls' | 'toolCallsFailed' | 'knowledgeRetrieved' | 'knowledgeEmpty' | 'knowledgeUnavailable' | 'knowledgeSkipped'> & {
     conversationsByClassification: Array<Pick<AiAgentMetricsCount, 'key' | 'count'>>;
+    classificationBreakdown: Array<Pick<AiAgentClassificationCount, 'state' | 'subcategory' | 'technicalFailure' | 'count'>>;
     sentimentAtStart: Array<Pick<AiAgentSentimentCount, 'key' | 'count'>>;
     sentimentAtEnd: Array<Pick<AiAgentSentimentCount, 'key' | 'count'>>;
     riskAlerts: Array<Pick<AiAgentRiskAlertCount, 'key' | 'count'>>;
@@ -1926,13 +2076,16 @@ export declare const AiAgentToolExclusionFragmentDoc = "\n    fragment aiAgentTo
 export declare const AiAgentVersionWithSpecFragmentDoc = "\n    fragment aiAgentVersionWithSpec on AiAgentVersion {\n  agentId\n  version\n  status\n  createdAt\n  spec {\n    ...aiAgentSpec\n  }\n  excludedTools {\n    ...aiAgentToolExclusion\n  }\n}\n    ";
 export declare const AiAgentListingMetricsFragmentDoc = "\n    fragment aiAgentListingMetrics on AiAgentMetrics {\n  agentId\n  conversations\n  conversationsResolved\n  conversationsHandoffRequested\n  resolutionRate\n  resolutionDefinition\n  costMicroUsd\n}\n    ";
 export declare const AiAgentUseCaseFragmentDoc = "\n    fragment aiAgentUseCase on AiAgentUseCase {\n  id\n  name\n  subjectDescription\n  procedureId\n  tag\n  status\n  updatedAt\n}\n    ";
-export declare const AiAgentProcedureFragmentDoc = "\n    fragment aiAgentProcedure on AiAgentProcedure {\n  id\n  name\n  guidanceSteps\n  toolIds\n  contingency\n  executionAutonomy\n  status\n  updatedAt\n}\n    ";
+export declare const AiAgentProcedureFragmentDoc = "\n    fragment aiAgentProcedure on AiAgentProcedure {\n  id\n  name\n  guidanceSteps\n  toolIds\n  contingency\n  executionAutonomy\n  endsConversationAfterInforming\n  status\n  updatedAt\n}\n    ";
 export declare const AiAgentToolFragmentDoc = "\n    fragment aiAgentTool on AiAgentTool {\n  toolId\n  name\n  description\n  effect\n  availability\n  requiresAuthenticatedCustomer\n  onFailure\n  customerScope\n  returns\n  approval\n  parameters {\n    name\n    type\n    required\n    description\n    grounding\n  }\n}\n    ";
 export declare const AiAgentTraceFragmentDoc = "\n    fragment aiAgentTrace on AiAgentTrace {\n  sessionId\n  turn\n  agentId\n  agentVersion\n  input\n  promptBuilderVersion\n  masterRuleVersion\n  identificationRequired\n  promptFingerprint\n  knowledgeOrigins\n  outcome\n  haltReason\n  steps\n  answer\n  startedAt\n  excludedTools {\n    ...aiAgentToolExclusion\n  }\n  toolCalls {\n    toolId\n    name\n    result\n    ok\n    connection\n    errorClass\n  }\n}\n    ";
 export declare const AiAgentScenarioFragmentDoc = "\n    fragment aiAgentScenario on AiAgentScenario {\n  scenarioId\n  description\n  customerId\n  turns\n  expectations\n}\n    ";
+export declare const AiAgentDashboardIndicatorFragmentDoc = "\n    fragment aiAgentDashboardIndicator on AiAgentDashboardIndicator {\n  value\n  polarity\n  variation {\n    unit\n    value\n  }\n}\n    ";
+export declare const AiAgentDashboardSentimentFragmentDoc = "\n    fragment aiAgentDashboardSentiment on AiAgentDashboardSentiment {\n  sentiment\n  count\n  percent\n  polarity\n  variation {\n    unit\n    value\n  }\n}\n    ";
+export declare const AiAgentDashboardContactReasonFragmentDoc = "\n    fragment aiAgentDashboardContactReason on AiAgentDashboardContactReason {\n  key\n  count\n  percent\n}\n    ";
 export declare const AiAgentApprovalFragmentDoc = "\n    fragment aiAgentApproval on AiAgentApproval {\n  agentId\n  sessionId\n  toolId\n  toolName\n  args\n  channelId\n  customerId\n  requestedAt\n  expiresAt\n  status\n  decidedBy\n  decidedAt\n}\n    ";
 export declare const AiAgentCheckRunFragmentDoc = "\n    fragment aiAgentCheckRun on AiAgentCheckRun {\n  runId\n  agentId\n  version\n  status\n  requestedAt\n  startedAt\n  finishedAt\n  totalRuns\n  completedRuns\n  error\n  excludedTools {\n    ...aiAgentToolExclusion\n  }\n  result {\n    safeToPublish\n    reports {\n      scenarioId\n      runs\n      cut\n      measured\n      passed\n      rate\n      handoffReasons {\n        key\n        count\n      }\n      turns {\n        turn\n        runs\n        answered\n        grounded\n        blocked\n        identificationRequired\n        toolNames {\n          key\n          count\n        }\n        blockCategories {\n          key\n          count\n        }\n      }\n    }\n    regressions {\n      scenarioId\n      before\n      after\n    }\n  }\n}\n    ";
-export declare const AiAgentMetricsReportFragmentDoc = "\n    fragment aiAgentMetricsReport on AiAgentMetrics {\n  agentId\n  from\n  to\n  truncated\n  conversations\n  conversationsResolved\n  conversationsInconclusive\n  conversationsHandoffRequested\n  resolutionRate\n  resolutionDefinition\n  conversationsByClassification {\n    key\n    count\n  }\n  conversationsEligible\n  conversationsResolvedByDefinition\n  resolvedRate\n  unresolvedRate\n  handoffProcedureRate\n  handoffNeedRate\n  abandonmentRate\n  classificationDefinitionVersion\n  analyzedConversations\n  estimatedSatisfactionAvg\n  sentimentAtStart {\n    key\n    count\n  }\n  sentimentAtEnd {\n    key\n    count\n  }\n  riskAlerts {\n    key\n    count\n  }\n  topKnowledgeGaps {\n    key\n    count\n  }\n  analysisCostMicroUsd\n  failedAnalyses\n  analysesTruncated\n  agentScoreAvg\n  agentScoreAvgBand\n  agentScoreBands {\n    key\n    count\n  }\n  agentClarityAvg\n  customerEffortScoreAvg\n  contactReasons {\n    all {\n      key\n      count\n    }\n    handoff {\n      key\n      count\n    }\n    abandonment {\n      key\n      count\n    }\n  }\n  escalatedToHuman\n  escalatedToFlow\n  escalatedTargetUndeclared\n  handoffsByReason {\n    key\n    count\n  }\n  humanRequestedTurns\n  costMicroUsd\n  costMicroUsdPerResolvedConversation\n  unpricedTurns\n  inputTokens\n  outputTokens\n  totalTokens\n  cachedInputTokens\n  cachedTurns\n  llmCalls\n  turnsByModel {\n    key\n    count\n  }\n  avgTurnDurationMs\n  p95TurnDurationMs\n  avgLlmLatencyMs\n  turns\n  answeredTurns\n  answeredWithFailedConnectionTurns\n  unansweredTurns\n  unansweredDefinition\n  topTopics {\n    key\n    count\n  }\n  topUnansweredQuestions {\n    key\n    count\n  }\n  blockedTurns\n  blocksByCategory {\n    key\n    count\n  }\n  haltedTurns\n  haltReasons {\n    key\n    count\n  }\n  budgetExceededTurns\n  identificationRequiredTurns\n  toolCalls\n  toolCallsFailed\n  toolErrorsByConnection {\n    key\n    count\n  }\n  toolErrorsByClass {\n    key\n    count\n  }\n  knowledgeRetrieved\n  knowledgeEmpty\n  knowledgeUnavailable\n  knowledgeSkipped\n}\n    ";
+export declare const AiAgentMetricsReportFragmentDoc = "\n    fragment aiAgentMetricsReport on AiAgentMetrics {\n  agentId\n  from\n  to\n  truncated\n  conversations\n  conversationsResolved\n  conversationsInconclusive\n  conversationsHandoffRequested\n  resolutionRate\n  resolutionDefinition\n  conversationsByClassification {\n    key\n    count\n  }\n  classificationBreakdown {\n    state\n    subcategory\n    technicalFailure\n    count\n  }\n  conversationsEligible\n  conversationsResolvedByDefinition\n  resolvedRate\n  unresolvedRate\n  handoffProcedureRate\n  handoffNeedRate\n  abandonmentRate\n  classificationDefinitionVersion\n  analyzedConversations\n  estimatedSatisfactionAvg\n  sentimentAtStart {\n    key\n    count\n  }\n  sentimentAtEnd {\n    key\n    count\n  }\n  riskAlerts {\n    key\n    count\n  }\n  topKnowledgeGaps {\n    key\n    count\n  }\n  analysisCostMicroUsd\n  failedAnalyses\n  analysesTruncated\n  agentScoreAvg\n  agentScoreAvgBand\n  agentScoreBands {\n    key\n    count\n  }\n  agentClarityAvg\n  customerEffortScoreAvg\n  contactReasons {\n    all {\n      key\n      count\n    }\n    handoff {\n      key\n      count\n    }\n    abandonment {\n      key\n      count\n    }\n  }\n  escalatedToHuman\n  escalatedToFlow\n  escalatedTargetUndeclared\n  handoffsByReason {\n    key\n    count\n  }\n  humanRequestedTurns\n  costMicroUsd\n  costMicroUsdPerResolvedConversation\n  unpricedTurns\n  inputTokens\n  outputTokens\n  totalTokens\n  cachedInputTokens\n  cachedTurns\n  llmCalls\n  turnsByModel {\n    key\n    count\n  }\n  avgTurnDurationMs\n  p95TurnDurationMs\n  avgLlmLatencyMs\n  turns\n  answeredTurns\n  answeredWithFailedConnectionTurns\n  unansweredTurns\n  unansweredDefinition\n  topTopics {\n    key\n    count\n  }\n  topUnansweredQuestions {\n    key\n    count\n  }\n  blockedTurns\n  blocksByCategory {\n    key\n    count\n  }\n  haltedTurns\n  haltReasons {\n    key\n    count\n  }\n  budgetExceededTurns\n  identificationRequiredTurns\n  toolCalls\n  toolCallsFailed\n  toolErrorsByConnection {\n    key\n    count\n  }\n  toolErrorsByClass {\n    key\n    count\n  }\n  knowledgeRetrieved\n  knowledgeEmpty\n  knowledgeUnavailable\n  knowledgeSkipped\n}\n    ";
 export declare const NlpInstanceFragmentDoc = "\n    fragment nlpInstance on NlpInstance {\n  id\n  name\n  drn\n  options {\n    transition\n    samples\n  }\n  createdAt\n  updatedAt\n}\n    ";
 export declare const QnaFragmentFragmentDoc = "\n    fragment qnaFragment on QnAInstance {\n  id\n  name\n  drn\n  credentialsId\n  tryToReplyOnTransition\n  createdAt\n  updatedAt\n}\n    ";
 export declare const ListAiAgentsDocument = "\n    query listAiAgents {\n  listAiAgents {\n    ...aiAgentSummary\n  }\n}\n    \n    fragment aiAgentSummary on AiAgentSummary {\n  agentId\n  name\n  liveVersion\n  channels\n  updatedAt\n  queuedApprovals\n  status\n}\n    ";
@@ -1945,7 +2098,7 @@ export declare const RollbackAiAgentVersionDocument = "\n    mutation rollbackAi
 export declare const RemoveAiAgentVersionDocument = "\n    mutation removeAiAgentVersion($input: AiAgentVersionRefInput!) {\n  removeAiAgentVersion(input: $input) {\n    ...aiAgentVersion\n  }\n}\n    \n    fragment aiAgentVersion on AiAgentVersion {\n  agentId\n  version\n  status\n  createdAt\n}\n    ";
 export declare const RemoveAiAgentDocument = "\n    mutation removeAiAgent($input: AiAgentRefInput!) {\n  removeAiAgent(input: $input)\n}\n    ";
 export declare const ListAiAgentUseCasesDocument = "\n    query listAiAgentUseCases($agentId: ID!) {\n  listAiAgentUseCases(agentId: $agentId) {\n    ...aiAgentUseCase\n  }\n}\n    \n    fragment aiAgentUseCase on AiAgentUseCase {\n  id\n  name\n  subjectDescription\n  procedureId\n  tag\n  status\n  updatedAt\n}\n    ";
-export declare const ListAiAgentProceduresDocument = "\n    query listAiAgentProcedures($agentId: ID!) {\n  listAiAgentProcedures(agentId: $agentId) {\n    ...aiAgentProcedure\n  }\n}\n    \n    fragment aiAgentProcedure on AiAgentProcedure {\n  id\n  name\n  guidanceSteps\n  toolIds\n  contingency\n  executionAutonomy\n  status\n  updatedAt\n}\n    ";
+export declare const ListAiAgentProceduresDocument = "\n    query listAiAgentProcedures($agentId: ID!) {\n  listAiAgentProcedures(agentId: $agentId) {\n    ...aiAgentProcedure\n  }\n}\n    \n    fragment aiAgentProcedure on AiAgentProcedure {\n  id\n  name\n  guidanceSteps\n  toolIds\n  contingency\n  executionAutonomy\n  endsConversationAfterInforming\n  status\n  updatedAt\n}\n    ";
 export declare const ListAiAgentToolsDocument = "\n    query listAiAgentTools {\n  listAiAgentTools {\n    ...aiAgentTool\n  }\n}\n    \n    fragment aiAgentTool on AiAgentTool {\n  toolId\n  name\n  description\n  effect\n  availability\n  requiresAuthenticatedCustomer\n  onFailure\n  customerScope\n  returns\n  approval\n  parameters {\n    name\n    type\n    required\n    description\n    grounding\n  }\n}\n    ";
 export declare const AiAgentUseCaseOverlapDocument = "\n    query aiAgentUseCaseOverlap($agentId: ID!) {\n  aiAgentUseCaseOverlap(agentId: $agentId) {\n    threshold\n    pairs {\n      left\n      right\n      score\n    }\n  }\n}\n    ";
 export declare const AiAgentTraceDocument = "\n    query aiAgentTrace($sessionId: ID!) {\n  aiAgentTrace(sessionId: $sessionId) {\n    ...aiAgentTrace\n  }\n}\n    \n    fragment aiAgentTrace on AiAgentTrace {\n  sessionId\n  turn\n  agentId\n  agentVersion\n  input\n  promptBuilderVersion\n  masterRuleVersion\n  identificationRequired\n  promptFingerprint\n  knowledgeOrigins\n  outcome\n  haltReason\n  steps\n  answer\n  startedAt\n  excludedTools {\n    ...aiAgentToolExclusion\n  }\n  toolCalls {\n    toolId\n    name\n    result\n    ok\n    connection\n    errorClass\n  }\n}\n    \n\n    fragment aiAgentToolExclusion on AiAgentToolExclusion {\n  toolId\n  reason\n}\n    ";
@@ -1954,9 +2107,10 @@ export declare const SetAiAgentRetentionPolicyDocument = "\n    mutation setAiAg
 export declare const AiAgentRetentionPolicyDocument = "\n    query aiAgentRetentionPolicy {\n  aiAgentRetentionPolicy {\n    days {\n      transcript\n      session_state\n      long_term_memory\n    }\n    masksPersonalData\n  }\n}\n    ";
 export declare const AiAgentConversationMetricsDocument = "\n    query aiAgentConversationMetrics($input: AiAgentConversationMetricsInput!) {\n  aiAgentConversationMetrics(input: $input) {\n    items {\n      sessionId\n      channel\n      turns\n      startedAt\n      lastTurnAt\n      totalTokens\n      costMicroUsd\n      durationMs\n      lastOutcome\n      state\n      status\n      subcategory\n      contactReason\n      contactReasonTag\n      channelType\n    }\n    total\n    limit\n    offset\n    truncated\n  }\n}\n    ";
 export declare const AiAgentMetricsSeriesDocument = "\n    query aiAgentMetricsSeries($input: AiAgentMetricsSeriesInput!) {\n  aiAgentMetricsSeries(input: $input) {\n    points {\n      date\n      conversations\n      conversationsEligible\n      conversationsResolved\n      conversationsUnresolved\n      conversationsHandoffNeed\n      conversationsAbandoned\n      resolvedRate\n      unresolvedRate\n      handoffNeedRate\n      abandonmentRate\n    }\n    truncated\n  }\n}\n    ";
+export declare const AiAgentDashboardDocument = "\n    query aiAgentDashboard($input: AiAgentDashboardInput!) {\n  aiAgentDashboard(input: $input) {\n    agentId\n    period\n    timezone\n    window {\n      from\n      to\n    }\n    previousWindow {\n      from\n      to\n    }\n    bucket\n    conversations {\n      ...aiAgentDashboardIndicator\n    }\n    resolved {\n      ...aiAgentDashboardIndicator\n    }\n    unresolved {\n      ...aiAgentDashboardIndicator\n    }\n    handoffProcedure {\n      ...aiAgentDashboardIndicator\n    }\n    handoffNeed {\n      ...aiAgentDashboardIndicator\n    }\n    abandonment {\n      ...aiAgentDashboardIndicator\n    }\n    scoreBands {\n      band\n      count\n      percent\n      polarity\n      variation {\n        unit\n        value\n      }\n    }\n    sentimentAtStart {\n      ...aiAgentDashboardSentiment\n    }\n    sentimentAtEnd {\n      ...aiAgentDashboardSentiment\n    }\n    contactReasons {\n      all {\n        ...aiAgentDashboardContactReason\n      }\n      handoff {\n        ...aiAgentDashboardContactReason\n      }\n      abandonment {\n        ...aiAgentDashboardContactReason\n      }\n    }\n    series {\n      date\n      endDate\n      conversations\n      conversationsEligible\n      conversationsResolved\n      conversationsUnresolved\n      conversationsHandoffNeed\n      conversationsAbandoned\n      resolvedRate\n      unresolvedRate\n      handoffNeedRate\n      abandonmentRate\n    }\n    truncated\n    analysesTruncated\n  }\n}\n    \n    fragment aiAgentDashboardIndicator on AiAgentDashboardIndicator {\n  value\n  polarity\n  variation {\n    unit\n    value\n  }\n}\n    \n\n    fragment aiAgentDashboardSentiment on AiAgentDashboardSentiment {\n  sentiment\n  count\n  percent\n  polarity\n  variation {\n    unit\n    value\n  }\n}\n    \n\n    fragment aiAgentDashboardContactReason on AiAgentDashboardContactReason {\n  key\n  count\n  percent\n}\n    ";
 export declare const AiAgentConversationOutcomeDocument = "\n    query aiAgentConversationOutcome($sessionId: ID!) {\n  aiAgentConversationOutcome(sessionId: $sessionId) {\n    sessionId\n    agentId\n    agentVersion\n    resolution\n    resolutionDefinition\n    collectedData\n    collectedDataAvailable\n    turns\n    startedAt\n    lastTurnAt\n    haltReason\n    handoffReason\n    agentSummary\n    promisedNextStep\n    classification {\n      state\n      classification\n      subcategory\n      technicalFailure\n      eligibleForResolution\n      consumesAllowance\n      inactivityWindowMs\n      definitionVersion\n    }\n    channelType\n    actions {\n      toolId\n      name\n      ok\n      result\n      at\n    }\n    contactReason {\n      name\n      useCaseId\n      tag\n      other\n      source\n    }\n    analysis {\n      analysisVersion\n      failed\n      failureReason\n      sentimentStart\n      sentimentEnd\n      estimatedSatisfaction\n      riskAlerts\n      knowledgeGaps\n      repeatedInformation\n      humanRequests\n      contactReason\n      contactReasonId\n      contactReasonTag\n      contactReasonOther\n      contactReasonSource\n      summary\n      agentScore\n      agentScoreBand\n      agentClarity\n      customerEffortScore\n      model\n      costMicroUsd\n      analyzedAt\n    }\n  }\n}\n    ";
 export declare const SaveAiAgentUseCaseDocument = "\n    mutation saveAiAgentUseCase($input: SaveAiAgentUseCaseInput!) {\n  saveAiAgentUseCase(input: $input) {\n    ...aiAgentUseCase\n  }\n}\n    \n    fragment aiAgentUseCase on AiAgentUseCase {\n  id\n  name\n  subjectDescription\n  procedureId\n  tag\n  status\n  updatedAt\n}\n    ";
-export declare const SaveAiAgentProcedureDocument = "\n    mutation saveAiAgentProcedure($input: SaveAiAgentProcedureInput!) {\n  saveAiAgentProcedure(input: $input) {\n    ...aiAgentProcedure\n  }\n}\n    \n    fragment aiAgentProcedure on AiAgentProcedure {\n  id\n  name\n  guidanceSteps\n  toolIds\n  contingency\n  executionAutonomy\n  status\n  updatedAt\n}\n    ";
+export declare const SaveAiAgentProcedureDocument = "\n    mutation saveAiAgentProcedure($input: SaveAiAgentProcedureInput!) {\n  saveAiAgentProcedure(input: $input) {\n    ...aiAgentProcedure\n  }\n}\n    \n    fragment aiAgentProcedure on AiAgentProcedure {\n  id\n  name\n  guidanceSteps\n  toolIds\n  contingency\n  executionAutonomy\n  endsConversationAfterInforming\n  status\n  updatedAt\n}\n    ";
 export declare const RemoveAiAgentUseCaseDocument = "\n    mutation removeAiAgentUseCase($input: AiAgentAuthoringRefInput!) {\n  removeAiAgentUseCase(input: $input)\n}\n    ";
 export declare const RemoveAiAgentProcedureDocument = "\n    mutation removeAiAgentProcedure($input: AiAgentAuthoringRefInput!) {\n  removeAiAgentProcedure(input: $input)\n}\n    ";
 export declare const RememberAiAgentSessionFactsDocument = "\n    mutation rememberAiAgentSessionFacts($input: RememberAiAgentSessionFactsInput!) {\n  rememberAiAgentSessionFacts(input: $input)\n}\n    ";
@@ -1969,7 +2123,7 @@ export declare const SaveAiAgentScenarioDocument = "\n    mutation saveAiAgentSc
 export declare const CheckAiAgentVersionDocument = "\n    mutation checkAiAgentVersion($input: CheckAiAgentVersionInput!) {\n  checkAiAgentVersion(input: $input) {\n    ...aiAgentCheckRun\n  }\n}\n    \n    fragment aiAgentCheckRun on AiAgentCheckRun {\n  runId\n  agentId\n  version\n  status\n  requestedAt\n  startedAt\n  finishedAt\n  totalRuns\n  completedRuns\n  error\n  excludedTools {\n    ...aiAgentToolExclusion\n  }\n  result {\n    safeToPublish\n    reports {\n      scenarioId\n      runs\n      cut\n      measured\n      passed\n      rate\n      handoffReasons {\n        key\n        count\n      }\n      turns {\n        turn\n        runs\n        answered\n        grounded\n        blocked\n        identificationRequired\n        toolNames {\n          key\n          count\n        }\n        blockCategories {\n          key\n          count\n        }\n      }\n    }\n    regressions {\n      scenarioId\n      before\n      after\n    }\n  }\n}\n    \n\n    fragment aiAgentToolExclusion on AiAgentToolExclusion {\n  toolId\n  reason\n}\n    ";
 export declare const GetAiAgentCheckRunDocument = "\n    query getAiAgentCheckRun($agentId: ID!, $runId: ID!) {\n  getAiAgentCheckRun(agentId: $agentId, runId: $runId) {\n    ...aiAgentCheckRun\n  }\n}\n    \n    fragment aiAgentCheckRun on AiAgentCheckRun {\n  runId\n  agentId\n  version\n  status\n  requestedAt\n  startedAt\n  finishedAt\n  totalRuns\n  completedRuns\n  error\n  excludedTools {\n    ...aiAgentToolExclusion\n  }\n  result {\n    safeToPublish\n    reports {\n      scenarioId\n      runs\n      cut\n      measured\n      passed\n      rate\n      handoffReasons {\n        key\n        count\n      }\n      turns {\n        turn\n        runs\n        answered\n        grounded\n        blocked\n        identificationRequired\n        toolNames {\n          key\n          count\n        }\n        blockCategories {\n          key\n          count\n        }\n      }\n    }\n    regressions {\n      scenarioId\n      before\n      after\n    }\n  }\n}\n    \n\n    fragment aiAgentToolExclusion on AiAgentToolExclusion {\n  toolId\n  reason\n}\n    ";
 export declare const AiAgentCheckLimitsDocument = "\n    query aiAgentCheckLimits($agentId: ID!) {\n  aiAgentCheckLimits(agentId: $agentId) {\n    minRunsPerScenario\n    maxRunsPerScenario\n    maxSuiteRuns\n    scenarioCount\n  }\n}\n    ";
-export declare const AiAgentMetricsDocument = "\n    query aiAgentMetrics($input: AiAgentMetricsInput!) {\n  aiAgentMetrics(input: $input) {\n    ...aiAgentMetricsReport\n  }\n}\n    \n    fragment aiAgentMetricsReport on AiAgentMetrics {\n  agentId\n  from\n  to\n  truncated\n  conversations\n  conversationsResolved\n  conversationsInconclusive\n  conversationsHandoffRequested\n  resolutionRate\n  resolutionDefinition\n  conversationsByClassification {\n    key\n    count\n  }\n  conversationsEligible\n  conversationsResolvedByDefinition\n  resolvedRate\n  unresolvedRate\n  handoffProcedureRate\n  handoffNeedRate\n  abandonmentRate\n  classificationDefinitionVersion\n  analyzedConversations\n  estimatedSatisfactionAvg\n  sentimentAtStart {\n    key\n    count\n  }\n  sentimentAtEnd {\n    key\n    count\n  }\n  riskAlerts {\n    key\n    count\n  }\n  topKnowledgeGaps {\n    key\n    count\n  }\n  analysisCostMicroUsd\n  failedAnalyses\n  analysesTruncated\n  agentScoreAvg\n  agentScoreAvgBand\n  agentScoreBands {\n    key\n    count\n  }\n  agentClarityAvg\n  customerEffortScoreAvg\n  contactReasons {\n    all {\n      key\n      count\n    }\n    handoff {\n      key\n      count\n    }\n    abandonment {\n      key\n      count\n    }\n  }\n  escalatedToHuman\n  escalatedToFlow\n  escalatedTargetUndeclared\n  handoffsByReason {\n    key\n    count\n  }\n  humanRequestedTurns\n  costMicroUsd\n  costMicroUsdPerResolvedConversation\n  unpricedTurns\n  inputTokens\n  outputTokens\n  totalTokens\n  cachedInputTokens\n  cachedTurns\n  llmCalls\n  turnsByModel {\n    key\n    count\n  }\n  avgTurnDurationMs\n  p95TurnDurationMs\n  avgLlmLatencyMs\n  turns\n  answeredTurns\n  answeredWithFailedConnectionTurns\n  unansweredTurns\n  unansweredDefinition\n  topTopics {\n    key\n    count\n  }\n  topUnansweredQuestions {\n    key\n    count\n  }\n  blockedTurns\n  blocksByCategory {\n    key\n    count\n  }\n  haltedTurns\n  haltReasons {\n    key\n    count\n  }\n  budgetExceededTurns\n  identificationRequiredTurns\n  toolCalls\n  toolCallsFailed\n  toolErrorsByConnection {\n    key\n    count\n  }\n  toolErrorsByClass {\n    key\n    count\n  }\n  knowledgeRetrieved\n  knowledgeEmpty\n  knowledgeUnavailable\n  knowledgeSkipped\n}\n    ";
+export declare const AiAgentMetricsDocument = "\n    query aiAgentMetrics($input: AiAgentMetricsInput!) {\n  aiAgentMetrics(input: $input) {\n    ...aiAgentMetricsReport\n  }\n}\n    \n    fragment aiAgentMetricsReport on AiAgentMetrics {\n  agentId\n  from\n  to\n  truncated\n  conversations\n  conversationsResolved\n  conversationsInconclusive\n  conversationsHandoffRequested\n  resolutionRate\n  resolutionDefinition\n  conversationsByClassification {\n    key\n    count\n  }\n  classificationBreakdown {\n    state\n    subcategory\n    technicalFailure\n    count\n  }\n  conversationsEligible\n  conversationsResolvedByDefinition\n  resolvedRate\n  unresolvedRate\n  handoffProcedureRate\n  handoffNeedRate\n  abandonmentRate\n  classificationDefinitionVersion\n  analyzedConversations\n  estimatedSatisfactionAvg\n  sentimentAtStart {\n    key\n    count\n  }\n  sentimentAtEnd {\n    key\n    count\n  }\n  riskAlerts {\n    key\n    count\n  }\n  topKnowledgeGaps {\n    key\n    count\n  }\n  analysisCostMicroUsd\n  failedAnalyses\n  analysesTruncated\n  agentScoreAvg\n  agentScoreAvgBand\n  agentScoreBands {\n    key\n    count\n  }\n  agentClarityAvg\n  customerEffortScoreAvg\n  contactReasons {\n    all {\n      key\n      count\n    }\n    handoff {\n      key\n      count\n    }\n    abandonment {\n      key\n      count\n    }\n  }\n  escalatedToHuman\n  escalatedToFlow\n  escalatedTargetUndeclared\n  handoffsByReason {\n    key\n    count\n  }\n  humanRequestedTurns\n  costMicroUsd\n  costMicroUsdPerResolvedConversation\n  unpricedTurns\n  inputTokens\n  outputTokens\n  totalTokens\n  cachedInputTokens\n  cachedTurns\n  llmCalls\n  turnsByModel {\n    key\n    count\n  }\n  avgTurnDurationMs\n  p95TurnDurationMs\n  avgLlmLatencyMs\n  turns\n  answeredTurns\n  answeredWithFailedConnectionTurns\n  unansweredTurns\n  unansweredDefinition\n  topTopics {\n    key\n    count\n  }\n  topUnansweredQuestions {\n    key\n    count\n  }\n  blockedTurns\n  blocksByCategory {\n    key\n    count\n  }\n  haltedTurns\n  haltReasons {\n    key\n    count\n  }\n  budgetExceededTurns\n  identificationRequiredTurns\n  toolCalls\n  toolCallsFailed\n  toolErrorsByConnection {\n    key\n    count\n  }\n  toolErrorsByClass {\n    key\n    count\n  }\n  knowledgeRetrieved\n  knowledgeEmpty\n  knowledgeUnavailable\n  knowledgeSkipped\n}\n    ";
 export declare const AiAgentVersionSpecDocument = "\n    query aiAgentVersionSpec($agentId: ID!) {\n  listAiAgentVersions(agentId: $agentId) {\n    ...aiAgentVersionWithSpec\n  }\n}\n    \n    fragment aiAgentVersionWithSpec on AiAgentVersion {\n  agentId\n  version\n  status\n  createdAt\n  spec {\n    ...aiAgentSpec\n  }\n  excludedTools {\n    ...aiAgentToolExclusion\n  }\n}\n    \n\n    fragment aiAgentSpec on AiAgentSpec {\n  identity {\n    displayName\n    role\n    tone\n    toneNotes\n    openingMessage\n    outOfScopeBehaviour\n  }\n  can\n  cannot\n  knowledgeBaseIds\n  knowledgeFallback\n  toolIds\n  budget {\n    maxSteps\n    maxToolCalls\n    maxTokens\n    maxCostMicroUsd\n    maxPeriodCostMicroUsd\n    onExceeded\n  }\n  handoff {\n    transition\n    target\n  }\n  channels\n}\n    \n\n    fragment aiAgentToolExclusion on AiAgentToolExclusion {\n  toolId\n  reason\n}\n    ";
 export declare const AiAgentRoutingPreviewDocument = "\n    query aiAgentRoutingPreview($input: AiAgentRoutingPreviewInput!) {\n  aiAgentRoutingPreview(input: $input) {\n    high\n    medium\n    examples {\n      message\n      useCaseId\n      score\n      confidence\n    }\n  }\n}\n    ";
 export declare const AiAgentKnowledgeBasesDocument = "\n    query aiAgentKnowledgeBases {\n  aiAgentKnowledgeBases {\n    id\n    title\n    isPublic\n  }\n}\n    ";
@@ -2007,6 +2161,7 @@ export declare function getSdk<C>(requester: Requester<C>): {
     aiAgentRetentionPolicy(variables?: AiAgentRetentionPolicyQueryVariables, options?: C): Promise<AiAgentRetentionPolicyQuery>;
     aiAgentConversationMetrics(variables: AiAgentConversationMetricsQueryVariables, options?: C): Promise<AiAgentConversationMetricsQuery>;
     aiAgentMetricsSeries(variables: AiAgentMetricsSeriesQueryVariables, options?: C): Promise<AiAgentMetricsSeriesQuery>;
+    aiAgentDashboard(variables: AiAgentDashboardQueryVariables, options?: C): Promise<AiAgentDashboardQuery>;
     aiAgentConversationOutcome(variables: AiAgentConversationOutcomeQueryVariables, options?: C): Promise<AiAgentConversationOutcomeQuery>;
     saveAiAgentUseCase(variables: SaveAiAgentUseCaseMutationVariables, options?: C): Promise<SaveAiAgentUseCaseMutation>;
     saveAiAgentProcedure(variables: SaveAiAgentProcedureMutationVariables, options?: C): Promise<SaveAiAgentProcedureMutation>;

package/src/sdks/ai.js

@@ -1,8 +1,9 @@
 "use strict";
 /* istanbul ignore file */
 Object.defineProperty(exports, "__esModule", { value: true });
-exports.RollbackAiAgentVersionDocument = exports.UnpublishAiAgentVersionDocument = exports.PublishAiAgentVersionDocument = exports.DraftAiAgentDocument = exports.AiAgentMetricsByAgentDocument = exports.ListAiAgentVersionsDocument = exports.ListAiAgentsDocument = exports.QnaFragmentFragmentDoc = exports.NlpInstanceFragmentDoc = exports.AiAgentMetricsReportFragmentDoc = exports.AiAgentCheckRunFragmentDoc = exports.AiAgentApprovalFragmentDoc = exports.AiAgentScenarioFragmentDoc = exports.AiAgentTraceFragmentDoc = exports.AiAgentToolFragmentDoc = exports.AiAgentProcedureFragmentDoc = exports.AiAgentUseCaseFragmentDoc = exports.AiAgentListingMetricsFragmentDoc = exports.AiAgentVersionWithSpecFragmentDoc = exports.AiAgentToolExclusionFragmentDoc = exports.AiAgentSpecFragmentDoc = exports.AiAgentVersionFragmentDoc = exports.AiAgentSummaryFragmentDoc = exports.Typenames = exports.ToolParameterType = exports.ToolEffect = exports.ToolAvailability = exports.TonePreset = exports.ParameterGrounding = exports.Can = exports.BudgetExceededAction = exports.AppInstanceStatus = exports.AiAgentVersionStatus = exports.AiAgentTechnicalFailure = exports.AiAgentSortDirection = exports.AiAgentSentiment = exports.AiAgentScoreBand = exports.AiAgentRiskAlert = exports.AiAgentMetricsBucket = exports.AiAgentHandoffReason = exports.AiAgentFrequencyLevel = exports.AiAgentConversationSubcategory = exports.AiAgentConversationStatus = exports.AiAgentConversationState = exports.AiAgentConversationSortField = exports.AiAgentConversationClass = exports.AiAgentContactReasonSource = exports.AiAgentCheckRunStatus = exports.AiAgentChannelType = exports.AiAgentAnalysisFailureReason = void 0;
-exports.serviceName = exports.RemoveQnAInstanceDocument = exports.UpdateQnAInstanceDocument = exports.CreateQnAInstanceDocument = exports.TestQnAInstanceDocument = exports.ListQnAInstancesDocument = exports.GetQnAInstanceDocument = exports.TestNlpInstanceDocument = exports.RemoveNlpInstanceDocument = exports.UpdateNlpInstanceDocument = exports.CreateNlpInstanceDocument = exports.ListNlpInstancesDocument = exports.GetNlpInstanceDocument = exports.ExtractImageMetadataDocument = exports.AiAgentKnowledgeBasesDocument = exports.AiAgentRoutingPreviewDocument = exports.AiAgentVersionSpecDocument = exports.AiAgentMetricsDocument = exports.AiAgentCheckLimitsDocument = exports.GetAiAgentCheckRunDocument = exports.CheckAiAgentVersionDocument = exports.SaveAiAgentScenarioDocument = exports.RemoveAiAgentScenarioDocument = exports.UnregisterAiAgentToolDocument = exports.RegisterAiAgentToolDocument = exports.ResolveAiAgentApprovalDocument = exports.ListAiAgentApprovalsDocument = exports.RememberAiAgentSessionFactsDocument = exports.RemoveAiAgentProcedureDocument = exports.RemoveAiAgentUseCaseDocument = exports.SaveAiAgentProcedureDocument = exports.SaveAiAgentUseCaseDocument = exports.AiAgentConversationOutcomeDocument = exports.AiAgentMetricsSeriesDocument = exports.AiAgentConversationMetricsDocument = exports.AiAgentRetentionPolicyDocument = exports.SetAiAgentRetentionPolicyDocument = exports.ListAiAgentScenariosDocument = exports.AiAgentTraceDocument = exports.AiAgentUseCaseOverlapDocument = exports.ListAiAgentToolsDocument = exports.ListAiAgentProceduresDocument = exports.ListAiAgentUseCasesDocument = exports.RemoveAiAgentDocument = exports.RemoveAiAgentVersionDocument = void 0;
+exports.ListAiAgentsDocument = exports.QnaFragmentFragmentDoc = exports.NlpInstanceFragmentDoc = exports.AiAgentMetricsReportFragmentDoc = exports.AiAgentCheckRunFragmentDoc = exports.AiAgentApprovalFragmentDoc = exports.AiAgentDashboardContactReasonFragmentDoc = exports.AiAgentDashboardSentimentFragmentDoc = exports.AiAgentDashboardIndicatorFragmentDoc = exports.AiAgentScenarioFragmentDoc = exports.AiAgentTraceFragmentDoc = exports.AiAgentToolFragmentDoc = exports.AiAgentProcedureFragmentDoc = exports.AiAgentUseCaseFragmentDoc = exports.AiAgentListingMetricsFragmentDoc = exports.AiAgentVersionWithSpecFragmentDoc = exports.AiAgentToolExclusionFragmentDoc = exports.AiAgentSpecFragmentDoc = exports.AiAgentVersionFragmentDoc = exports.AiAgentSummaryFragmentDoc = exports.Typenames = exports.ToolParameterType = exports.ToolEffect = exports.ToolAvailability = exports.TonePreset = exports.ParameterGrounding = exports.Can = exports.BudgetExceededAction = exports.AppInstanceStatus = exports.AiAgentVersionStatus = exports.AiAgentVariationUnit = exports.AiAgentTechnicalFailure = exports.AiAgentSortDirection = exports.AiAgentSentiment = exports.AiAgentScoreBand = exports.AiAgentRiskAlert = exports.AiAgentMetricsBucket = exports.AiAgentMetricPolarity = exports.AiAgentHandoffReason = exports.AiAgentFrequencyLevel = exports.AiAgentDashboardPeriod = exports.AiAgentConversationSubcategory = exports.AiAgentConversationStatus = exports.AiAgentConversationState = exports.AiAgentConversationSortField = exports.AiAgentConversationClass = exports.AiAgentContactReasonSource = exports.AiAgentCheckRunStatus = exports.AiAgentChannelType = exports.AiAgentAnalysisFailureReason = void 0;
+exports.UpdateQnAInstanceDocument = exports.CreateQnAInstanceDocument = exports.TestQnAInstanceDocument = exports.ListQnAInstancesDocument = exports.GetQnAInstanceDocument = exports.TestNlpInstanceDocument = exports.RemoveNlpInstanceDocument = exports.UpdateNlpInstanceDocument = exports.CreateNlpInstanceDocument = exports.ListNlpInstancesDocument = exports.GetNlpInstanceDocument = exports.ExtractImageMetadataDocument = exports.AiAgentKnowledgeBasesDocument = exports.AiAgentRoutingPreviewDocument = exports.AiAgentVersionSpecDocument = exports.AiAgentMetricsDocument = exports.AiAgentCheckLimitsDocument = exports.GetAiAgentCheckRunDocument = exports.CheckAiAgentVersionDocument = exports.SaveAiAgentScenarioDocument = exports.RemoveAiAgentScenarioDocument = exports.UnregisterAiAgentToolDocument = exports.RegisterAiAgentToolDocument = exports.ResolveAiAgentApprovalDocument = exports.ListAiAgentApprovalsDocument = exports.RememberAiAgentSessionFactsDocument = exports.RemoveAiAgentProcedureDocument = exports.RemoveAiAgentUseCaseDocument = exports.SaveAiAgentProcedureDocument = exports.SaveAiAgentUseCaseDocument = exports.AiAgentConversationOutcomeDocument = exports.AiAgentDashboardDocument = exports.AiAgentMetricsSeriesDocument = exports.AiAgentConversationMetricsDocument = exports.AiAgentRetentionPolicyDocument = exports.SetAiAgentRetentionPolicyDocument = exports.ListAiAgentScenariosDocument = exports.AiAgentTraceDocument = exports.AiAgentUseCaseOverlapDocument = exports.ListAiAgentToolsDocument = exports.ListAiAgentProceduresDocument = exports.ListAiAgentUseCasesDocument = exports.RemoveAiAgentDocument = exports.RemoveAiAgentVersionDocument = exports.RollbackAiAgentVersionDocument = exports.UnpublishAiAgentVersionDocument = exports.PublishAiAgentVersionDocument = exports.DraftAiAgentDocument = exports.AiAgentMetricsByAgentDocument = exports.ListAiAgentVersionsDocument = void 0;
+exports.serviceName = exports.RemoveQnAInstanceDocument = void 0;
 exports.getSdk = getSdk;
 var AiAgentAnalysisFailureReason;
 (function (AiAgentAnalysisFailureReason) {
@@ -72,6 +73,12 @@ var AiAgentConversationSubcategory;
     AiAgentConversationSubcategory["TransbordoPorNecessidadeCliente"] = "TRANSBORDO_POR_NECESSIDADE_CLIENTE";
     AiAgentConversationSubcategory["TransbordoPorProcedimento"] = "TRANSBORDO_POR_PROCEDIMENTO";
 })(AiAgentConversationSubcategory || (exports.AiAgentConversationSubcategory = AiAgentConversationSubcategory = {}));
+var AiAgentDashboardPeriod;
+(function (AiAgentDashboardPeriod) {
+    AiAgentDashboardPeriod["Days_7"] = "DAYS_7";
+    AiAgentDashboardPeriod["Days_30"] = "DAYS_30";
+    AiAgentDashboardPeriod["Days_90"] = "DAYS_90";
+})(AiAgentDashboardPeriod || (exports.AiAgentDashboardPeriod = AiAgentDashboardPeriod = {}));
 /** Selo de frequência de um item das listas do dashboard: Muito frequente, Frequente ou Pouco frequente. */
 var AiAgentFrequencyLevel;
 (function (AiAgentFrequencyLevel) {
@@ -93,6 +100,12 @@ var AiAgentHandoffReason;
     AiAgentHandoffReason["Undeclared"] = "undeclared";
     AiAgentHandoffReason["Unresolved"] = "unresolved";
 })(AiAgentHandoffReason || (exports.AiAgentHandoffReason = AiAgentHandoffReason = {}));
+var AiAgentMetricPolarity;
+(function (AiAgentMetricPolarity) {
+    AiAgentMetricPolarity["HigherIsBetter"] = "HIGHER_IS_BETTER";
+    AiAgentMetricPolarity["HigherIsWorse"] = "HIGHER_IS_WORSE";
+    AiAgentMetricPolarity["Neutral"] = "NEUTRAL";
+})(AiAgentMetricPolarity || (exports.AiAgentMetricPolarity = AiAgentMetricPolarity = {}));
 var AiAgentMetricsBucket;
 (function (AiAgentMetricsBucket) {
     AiAgentMetricsBucket["Day"] = "DAY";
@@ -130,6 +143,11 @@ var AiAgentTechnicalFailure;
     AiAgentTechnicalFailure["LimiteOperacional"] = "LIMITE_OPERACIONAL";
     AiAgentTechnicalFailure["Timeout"] = "TIMEOUT";
 })(AiAgentTechnicalFailure || (exports.AiAgentTechnicalFailure = AiAgentTechnicalFailure = {}));
+var AiAgentVariationUnit;
+(function (AiAgentVariationUnit) {
+    AiAgentVariationUnit["Percent"] = "PERCENT";
+    AiAgentVariationUnit["Points"] = "POINTS";
+})(AiAgentVariationUnit || (exports.AiAgentVariationUnit = AiAgentVariationUnit = {}));
 var AiAgentVersionStatus;
 (function (AiAgentVersionStatus) {
     AiAgentVersionStatus["Draft"] = "draft";
@@ -190,8 +208,11 @@ var Typenames;
     Typenames["AiAgentAnswerCache"] = "AiAgentAnswerCache";
     Typenames["AiAgentApproval"] = "AiAgentApproval";
     Typenames["AiAgentCheckRun"] = "AiAgentCheckRun";
+    Typenames["AiAgentConversation"] = "AiAgentConversation";
     Typenames["AiAgentConversationAnalysis"] = "AiAgentConversationAnalysis";
+    Typenames["AiAgentConversationPointer"] = "AiAgentConversationPointer";
     Typenames["AiAgentEvalReport"] = "AiAgentEvalReport";
+    Typenames["AiAgentOpenConversation"] = "AiAgentOpenConversation";
     Typenames["AiAgentProcedure"] = "AiAgentProcedure";
     Typenames["AiAgentRetentionPolicy"] = "AiAgentRetentionPolicy";
     Typenames["AiAgentScenario"] = "AiAgentScenario";
@@ -307,6 +328,7 @@ exports.AiAgentProcedureFragmentDoc = `
   toolIds
   contingency
   executionAutonomy
+  endsConversationAfterInforming
   status
   updatedAt
 }
@@ -371,6 +393,35 @@ exports.AiAgentScenarioFragmentDoc = `
   expectations
 }
     `;
+exports.AiAgentDashboardIndicatorFragmentDoc = `
+    fragment aiAgentDashboardIndicator on AiAgentDashboardIndicator {
+  value
+  polarity
+  variation {
+    unit
+    value
+  }
+}
+    `;
+exports.AiAgentDashboardSentimentFragmentDoc = `
+    fragment aiAgentDashboardSentiment on AiAgentDashboardSentiment {
+  sentiment
+  count
+  percent
+  polarity
+  variation {
+    unit
+    value
+  }
+}
+    `;
+exports.AiAgentDashboardContactReasonFragmentDoc = `
+    fragment aiAgentDashboardContactReason on AiAgentDashboardContactReason {
+  key
+  count
+  percent
+}
+    `;
 exports.AiAgentApprovalFragmentDoc = `
     fragment aiAgentApproval on AiAgentApproval {
   agentId
@@ -456,6 +507,12 @@ exports.AiAgentMetricsReportFragmentDoc = `
     key
     count
   }
+  classificationBreakdown {
+    state
+    subcategory
+    technicalFailure
+    count
+  }
   conversationsEligible
   conversationsResolvedByDefinition
   resolvedRate
@@ -784,6 +841,87 @@ exports.AiAgentMetricsSeriesDocument = `
   }
 }
     `;
+exports.AiAgentDashboardDocument = `
+    query aiAgentDashboard($input: AiAgentDashboardInput!) {
+  aiAgentDashboard(input: $input) {
+    agentId
+    period
+    timezone
+    window {
+      from
+      to
+    }
+    previousWindow {
+      from
+      to
+    }
+    bucket
+    conversations {
+      ...aiAgentDashboardIndicator
+    }
+    resolved {
+      ...aiAgentDashboardIndicator
+    }
+    unresolved {
+      ...aiAgentDashboardIndicator
+    }
+    handoffProcedure {
+      ...aiAgentDashboardIndicator
+    }
+    handoffNeed {
+      ...aiAgentDashboardIndicator
+    }
+    abandonment {
+      ...aiAgentDashboardIndicator
+    }
+    scoreBands {
+      band
+      count
+      percent
+      polarity
+      variation {
+        unit
+        value
+      }
+    }
+    sentimentAtStart {
+      ...aiAgentDashboardSentiment
+    }
+    sentimentAtEnd {
+      ...aiAgentDashboardSentiment
+    }
+    contactReasons {
+      all {
+        ...aiAgentDashboardContactReason
+      }
+      handoff {
+        ...aiAgentDashboardContactReason
+      }
+      abandonment {
+        ...aiAgentDashboardContactReason
+      }
+    }
+    series {
+      date
+      endDate
+      conversations
+      conversationsEligible
+      conversationsResolved
+      conversationsUnresolved
+      conversationsHandoffNeed
+      conversationsAbandoned
+      resolvedRate
+      unresolvedRate
+      handoffNeedRate
+      abandonmentRate
+    }
+    truncated
+    analysesTruncated
+  }
+}
+    ${exports.AiAgentDashboardIndicatorFragmentDoc}
+${exports.AiAgentDashboardSentimentFragmentDoc}
+${exports.AiAgentDashboardContactReasonFragmentDoc}`;
 exports.AiAgentConversationOutcomeDocument = `
     query aiAgentConversationOutcome($sessionId: ID!) {
   aiAgentConversationOutcome(sessionId: $sessionId) {
@@ -1148,6 +1286,9 @@ function getSdk(requester) {
         aiAgentMetricsSeries(variables, options) {
             return requester(exports.AiAgentMetricsSeriesDocument, variables, options);
         },
+        aiAgentDashboard(variables, options) {
+            return requester(exports.AiAgentDashboardDocument, variables, options);
+        },
         aiAgentConversationOutcome(variables, options) {
             return requester(exports.AiAgentConversationOutcomeDocument, variables, options);
         },