@droz-js/sdk 0.20.4 → 0.20.5

package/package.json

@@ -1,7 +1,7 @@
 {
   "name": "@droz-js/sdk",
   "description": "Droz SDK",
-  "version": "0.20.4",
+  "version": "0.20.5",
   "private": false,
   "repository": {
     "type": "git",

package/src/drozchat-ws.d.ts

@@ -124,6 +124,9 @@ declare const DrozChatWs_base: new () => {
     liveSummary(variables?: import("./sdks/drozchat").Exact<{
         [key: string]: never;
     }>, options?: unknown): Promise<import("./sdks/drozchat").LiveSummaryQuery>;
+    onMonitoringTicketChange(variables?: import("./sdks/drozchat").Exact<{
+        [key: string]: never;
+    }>, options?: unknown): AsyncIterableIterator<import("./sdks/drozchat").OnMonitoringTicketChangeSubscription>;
     getSurvey(variables?: import("./sdks/drozchat").Exact<{
         [key: string]: never;
     }>, options?: unknown): Promise<import("./sdks/drozchat").GetSurveyQuery>;

package/src/drozchat.d.ts

@@ -127,6 +127,9 @@ declare const DrozChat_base: new (options?: import("./client/http").HttpClientOp
     liveSummary(variables?: import("./sdks/drozchat").Exact<{
         [key: string]: never;
     }>, options?: unknown): Promise<import("./sdks/drozchat").LiveSummaryQuery>;
+    onMonitoringTicketChange(variables?: import("./sdks/drozchat").Exact<{
+        [key: string]: never;
+    }>, options?: unknown): AsyncIterableIterator<import("./sdks/drozchat").OnMonitoringTicketChangeSubscription>;
     getSurvey(variables?: import("./sdks/drozchat").Exact<{
         [key: string]: never;
     }>, options?: unknown): Promise<import("./sdks/drozchat").GetSurveyQuery>;

package/src/sdks/ai.d.ts

@@ -451,6 +451,8 @@ export type AiAgentRoutingPreviewInput = {
     subject?: InputMaybe<Scalars['String']['input']>;
 };
 export type AiAgentScenario = {
+    /** Quem é o cliente nesta conversa. Ausente roda como anônimo. */
+    customerId?: Maybe<Scalars['ID']['output']>;
     description: Scalars['String']['output'];
     expectations: Array<Scalars['JSON']['output']>;
     scenarioId: Scalars['ID']['output'];
@@ -458,8 +460,12 @@ export type AiAgentScenario = {
     turns: Array<Scalars['String']['output']>;
 };
 export type AiAgentScenarioReport = {
+    /** Execuções que o prazo interrompeu antes de poderem ser julgadas. */
+    cut: Scalars['Int']['output'];
+    /** Execuções efetivamente julgadas. Zero significa que este cenário não produziu evidência. */
+    measured: Scalars['Int']['output'];
     passed: Scalars['Int']['output'];
-    /** Fração de execuções em que todas as expectativas valeram, 0..1. */
+    /** Fração das execuções MEDIDAS em que todas as expectativas valeram, 0..1. Sem sentido com measured 0. */
     rate: Scalars['Float']['output'];
     runs: Scalars['Int']['output'];
     scenarioId: Scalars['ID']['output'];
@@ -475,6 +481,8 @@ export type AiAgentScenarioTurn = {
     blocked: Scalars['Int']['output'];
     /** Execuções em que a resposta deste turno se apoiou em conhecimento ou ferramenta. */
     grounded: Scalars['Int']['output'];
+    /** Execuções em que uma ferramenta deste turno foi recusada por falta de cliente identificado. */
+    identificationRequired: Scalars['Int']['output'];
     /** Execuções que chegaram a este turno. */
     runs: Scalars['Int']['output'];
     /** Ferramentas chamadas neste turno, e em quantas execuções. */
@@ -494,7 +502,8 @@ export type AiAgentSpec = {
     identity: AiAgentIdentity;
     /**
      * §4.8: bases do Droz Base vinculadas — ids de **space**, nao de credencial. A consulta e recortada
-     * por elas; sem recorte o agente varreria o acervo inteiro do tenant.
+     * por elas. Vazia, o agente sem nenhum vinculo consulta o acervo do tenant e o agente so-ferramenta
+     * nao consulta nada.
      */
     knowledgeBaseIds: Array<Scalars['ID']['output']>;
     /** `inform_limitation` (default) ou `general_knowledge`; ausente vale o mais restritivo. */
@@ -510,7 +519,8 @@ export type AiAgentSpecInput = {
     identity: AiAgentIdentityInput;
     /**
      * §4.8: bases do Droz Base vinculadas — ids de **space**, nao de credencial. A consulta e recortada
-     * por elas; sem recorte o agente varreria o acervo inteiro do tenant.
+     * por elas. Vazia, o agente sem nenhum vinculo consulta o acervo do tenant e o agente so-ferramenta
+     * nao consulta nada.
      */
     knowledgeBaseIds: Array<Scalars['ID']['input']>;
     /** `inform_limitation` (default) ou `general_knowledge`; ausente vale o mais restritivo. */
@@ -1011,13 +1021,20 @@ export type SaveAiAgentProcedureInput = {
 };
 export type SaveAiAgentScenarioInput = {
     agentId: Scalars['ID']['input'];
+    /**
+     * Quem é o cliente nesta conversa. Ausente roda como anônimo. Ferramenta que exige cliente
+     * identificado substitui este valor na URL ou na credencial, e o simulador chama a integração
+     * real com ele — não é um identificador de mentira sem efeito.
+     */
+    customerId?: InputMaybe<Scalars['ID']['input']>;
     description: Scalars['String']['input'];
     /**
      * Expectativas de comportamento, uma por objeto, cada uma com `kind`. `tool_called` aceita
      * `toolName` e `withArgs`; `tool_not_called` aceita `toolName`; `blocked_by_rule` aceita `category`
      * para exigir o motivo; `stopped_for` aceita `reason`; `answer_omits` exige `terms`, e vale quando
      * nenhum termo aparece em nenhuma resposta da execucao, sem acento e sem caixa. `transferred`,
-     * `not_transferred` e `answer_grounded` nao levam campo.
+     * `not_transferred`, `answer_grounded` e `identification_required` nao levam campo — este ultimo
+     * vale quando alguma ferramenta do cenario foi recusada por falta de cliente identificado.
      */
     expectations: Array<Scalars['JSON']['input']>;
     scenarioId: Scalars['ID']['input'];
@@ -1224,7 +1241,7 @@ export type AiAgentToolFragment = (Pick<AiAgentTool, 'toolId' | 'name' | 'descri
 export type AiAgentTraceFragment = (Pick<AiAgentTrace, 'sessionId' | 'turn' | 'agentId' | 'agentVersion' | 'input' | 'promptBuilderVersion' | 'masterRuleVersion' | 'identificationRequired' | 'promptFingerprint' | 'knowledgeOrigins' | 'outcome' | 'haltReason' | 'steps' | 'answer' | 'startedAt'> & {
     toolCalls: Array<Pick<AiAgentTracedToolCall, 'toolId' | 'name' | 'result' | 'ok' | 'connection' | 'errorClass'>>;
 });
-export type AiAgentScenarioFragment = Pick<AiAgentScenario, 'scenarioId' | 'description' | 'turns' | 'expectations'>;
+export type AiAgentScenarioFragment = Pick<AiAgentScenario, 'scenarioId' | 'description' | 'customerId' | 'turns' | 'expectations'>;
 export type ListAiAgentUseCasesQueryVariables = Exact<{
     agentId: Scalars['ID']['input'];
 }>;
@@ -1333,8 +1350,8 @@ export type SaveAiAgentScenarioMutation = {
 };
 export type AiAgentCheckRunFragment = (Pick<AiAgentCheckRun, 'runId' | 'agentId' | 'version' | 'status' | 'requestedAt' | 'startedAt' | 'finishedAt' | 'totalRuns' | 'completedRuns' | 'error'> & {
     result?: Maybe<(Pick<AiAgentCheckResult, 'safeToPublish'> & {
-        reports: Array<(Pick<AiAgentScenarioReport, 'scenarioId' | 'runs' | 'passed' | 'rate'> & {
-            turns: Array<(Pick<AiAgentScenarioTurn, 'turn' | 'runs' | 'answered' | 'grounded' | 'blocked'> & {
+        reports: Array<(Pick<AiAgentScenarioReport, 'scenarioId' | 'runs' | 'cut' | 'measured' | 'passed' | 'rate'> & {
+            turns: Array<(Pick<AiAgentScenarioTurn, 'turn' | 'runs' | 'answered' | 'grounded' | 'blocked' | 'identificationRequired'> & {
                 toolNames: Array<Pick<AiAgentMetricsCount, 'key' | 'count'>>;
                 blockCategories: Array<Pick<AiAgentMetricsCount, 'key' | 'count'>>;
             })>;
@@ -1495,8 +1512,8 @@ export declare const AiAgentUseCaseFragmentDoc = "\n    fragment aiAgentUseCase
 export declare const AiAgentProcedureFragmentDoc = "\n    fragment aiAgentProcedure on AiAgentProcedure {\n  id\n  name\n  guidanceSteps\n  toolIds\n  contingency\n  executionAutonomy\n  status\n  updatedAt\n}\n    ";
 export declare const AiAgentToolFragmentDoc = "\n    fragment aiAgentTool on AiAgentTool {\n  toolId\n  name\n  description\n  effect\n  availability\n  requiresAuthenticatedCustomer\n  onFailure\n  customerScope\n  returns\n  approval\n  parameters {\n    name\n    type\n    required\n    description\n    grounding\n  }\n}\n    ";
 export declare const AiAgentTraceFragmentDoc = "\n    fragment aiAgentTrace on AiAgentTrace {\n  sessionId\n  turn\n  agentId\n  agentVersion\n  input\n  promptBuilderVersion\n  masterRuleVersion\n  identificationRequired\n  promptFingerprint\n  knowledgeOrigins\n  outcome\n  haltReason\n  steps\n  answer\n  startedAt\n  toolCalls {\n    toolId\n    name\n    result\n    ok\n    connection\n    errorClass\n  }\n}\n    ";
-export declare const AiAgentScenarioFragmentDoc = "\n    fragment aiAgentScenario on AiAgentScenario {\n  scenarioId\n  description\n  turns\n  expectations\n}\n    ";
-export declare const AiAgentCheckRunFragmentDoc = "\n    fragment aiAgentCheckRun on AiAgentCheckRun {\n  runId\n  agentId\n  version\n  status\n  requestedAt\n  startedAt\n  finishedAt\n  totalRuns\n  completedRuns\n  error\n  result {\n    safeToPublish\n    reports {\n      scenarioId\n      runs\n      passed\n      rate\n      turns {\n        turn\n        runs\n        answered\n        grounded\n        blocked\n        toolNames {\n          key\n          count\n        }\n        blockCategories {\n          key\n          count\n        }\n      }\n    }\n    regressions {\n      scenarioId\n      before\n      after\n    }\n  }\n}\n    ";
+export declare const AiAgentScenarioFragmentDoc = "\n    fragment aiAgentScenario on AiAgentScenario {\n  scenarioId\n  description\n  customerId\n  turns\n  expectations\n}\n    ";
+export declare const AiAgentCheckRunFragmentDoc = "\n    fragment aiAgentCheckRun on AiAgentCheckRun {\n  runId\n  agentId\n  version\n  status\n  requestedAt\n  startedAt\n  finishedAt\n  totalRuns\n  completedRuns\n  error\n  result {\n    safeToPublish\n    reports {\n      scenarioId\n      runs\n      cut\n      measured\n      passed\n      rate\n      turns {\n        turn\n        runs\n        answered\n        grounded\n        blocked\n        identificationRequired\n        toolNames {\n          key\n          count\n        }\n        blockCategories {\n          key\n          count\n        }\n      }\n    }\n    regressions {\n      scenarioId\n      before\n      after\n    }\n  }\n}\n    ";
 export declare const AiAgentMetricsReportFragmentDoc = "\n    fragment aiAgentMetricsReport on AiAgentMetrics {\n  agentId\n  from\n  to\n  truncated\n  conversations\n  conversationsResolved\n  conversationsInconclusive\n  conversationsHandoffRequested\n  resolutionRate\n  resolutionDefinition\n  escalatedToHuman\n  escalatedToFlow\n  escalatedTargetUndeclared\n  handoffsByReason {\n    key\n    count\n  }\n  humanRequestedTurns\n  costMicroUsd\n  costMicroUsdPerResolvedConversation\n  unpricedTurns\n  inputTokens\n  outputTokens\n  totalTokens\n  cachedInputTokens\n  cachedTurns\n  llmCalls\n  turnsByModel {\n    key\n    count\n  }\n  avgTurnDurationMs\n  p95TurnDurationMs\n  avgLlmLatencyMs\n  turns\n  answeredTurns\n  answeredWithFailedConnectionTurns\n  unansweredTurns\n  unansweredDefinition\n  topTopics {\n    key\n    count\n  }\n  topUnansweredQuestions {\n    key\n    count\n  }\n  blockedTurns\n  blocksByCategory {\n    key\n    count\n  }\n  haltedTurns\n  haltReasons {\n    key\n    count\n  }\n  budgetExceededTurns\n  identificationRequiredTurns\n  toolCalls\n  toolCallsFailed\n  toolErrorsByConnection {\n    key\n    count\n  }\n  toolErrorsByClass {\n    key\n    count\n  }\n  knowledgeRetrieved\n  knowledgeEmpty\n  knowledgeUnavailable\n  knowledgeSkipped\n}\n    ";
 export declare const NlpInstanceFragmentDoc = "\n    fragment nlpInstance on NlpInstance {\n  id\n  name\n  drn\n  options {\n    transition\n    samples\n  }\n  createdAt\n  updatedAt\n}\n    ";
 export declare const QnaFragmentFragmentDoc = "\n    fragment qnaFragment on QnAInstance {\n  id\n  name\n  drn\n  credentialsId\n  tryToReplyOnTransition\n  createdAt\n  updatedAt\n}\n    ";
@@ -1514,7 +1531,7 @@ export declare const ListAiAgentProceduresDocument = "\n    query listAiAgentPro
 export declare const ListAiAgentToolsDocument = "\n    query listAiAgentTools {\n  listAiAgentTools {\n    ...aiAgentTool\n  }\n}\n    \n    fragment aiAgentTool on AiAgentTool {\n  toolId\n  name\n  description\n  effect\n  availability\n  requiresAuthenticatedCustomer\n  onFailure\n  customerScope\n  returns\n  approval\n  parameters {\n    name\n    type\n    required\n    description\n    grounding\n  }\n}\n    ";
 export declare const AiAgentUseCaseOverlapDocument = "\n    query aiAgentUseCaseOverlap($agentId: ID!) {\n  aiAgentUseCaseOverlap(agentId: $agentId) {\n    threshold\n    pairs {\n      left\n      right\n      score\n    }\n  }\n}\n    ";
 export declare const AiAgentTraceDocument = "\n    query aiAgentTrace($sessionId: ID!) {\n  aiAgentTrace(sessionId: $sessionId) {\n    ...aiAgentTrace\n  }\n}\n    \n    fragment aiAgentTrace on AiAgentTrace {\n  sessionId\n  turn\n  agentId\n  agentVersion\n  input\n  promptBuilderVersion\n  masterRuleVersion\n  identificationRequired\n  promptFingerprint\n  knowledgeOrigins\n  outcome\n  haltReason\n  steps\n  answer\n  startedAt\n  toolCalls {\n    toolId\n    name\n    result\n    ok\n    connection\n    errorClass\n  }\n}\n    ";
-export declare const ListAiAgentScenariosDocument = "\n    query listAiAgentScenarios($agentId: ID!) {\n  listAiAgentScenarios(agentId: $agentId) {\n    ...aiAgentScenario\n  }\n}\n    \n    fragment aiAgentScenario on AiAgentScenario {\n  scenarioId\n  description\n  turns\n  expectations\n}\n    ";
+export declare const ListAiAgentScenariosDocument = "\n    query listAiAgentScenarios($agentId: ID!) {\n  listAiAgentScenarios(agentId: $agentId) {\n    ...aiAgentScenario\n  }\n}\n    \n    fragment aiAgentScenario on AiAgentScenario {\n  scenarioId\n  description\n  customerId\n  turns\n  expectations\n}\n    ";
 export declare const SetAiAgentRetentionPolicyDocument = "\n    mutation setAiAgentRetentionPolicy($input: AiAgentRetentionPolicyInput!) {\n  setAiAgentRetentionPolicy(input: $input) {\n    days {\n      transcript\n      session_state\n      long_term_memory\n    }\n    masksPersonalData\n  }\n}\n    ";
 export declare const AiAgentRetentionPolicyDocument = "\n    query aiAgentRetentionPolicy {\n  aiAgentRetentionPolicy {\n    days {\n      transcript\n      session_state\n      long_term_memory\n    }\n    masksPersonalData\n  }\n}\n    ";
 export declare const AiAgentConversationMetricsDocument = "\n    query aiAgentConversationMetrics($input: AiAgentMetricsInput!) {\n  aiAgentConversationMetrics(input: $input) {\n    sessionId\n    channel\n    turns\n    startedAt\n    lastTurnAt\n    totalTokens\n    costMicroUsd\n    durationMs\n    lastOutcome\n  }\n}\n    ";
@@ -1526,9 +1543,9 @@ export declare const RemoveAiAgentProcedureDocument = "\n    mutation removeAiAg
 export declare const ResolveAiAgentApprovalDocument = "\n    mutation resolveAiAgentApproval($input: ResolveAiAgentApprovalInput!) {\n  resolveAiAgentApproval(input: $input)\n}\n    ";
 export declare const RegisterAiAgentToolDocument = "\n    mutation registerAiAgentTool($input: RegisterAiAgentToolInput!) {\n  registerAiAgentTool(input: $input) {\n    ...aiAgentTool\n  }\n}\n    \n    fragment aiAgentTool on AiAgentTool {\n  toolId\n  name\n  description\n  effect\n  availability\n  requiresAuthenticatedCustomer\n  onFailure\n  customerScope\n  returns\n  approval\n  parameters {\n    name\n    type\n    required\n    description\n    grounding\n  }\n}\n    ";
 export declare const UnregisterAiAgentToolDocument = "\n    mutation unregisterAiAgentTool($input: UnregisterAiAgentToolInput!) {\n  unregisterAiAgentTool(input: $input)\n}\n    ";
-export declare const SaveAiAgentScenarioDocument = "\n    mutation saveAiAgentScenario($input: SaveAiAgentScenarioInput!) {\n  saveAiAgentScenario(input: $input) {\n    ...aiAgentScenario\n  }\n}\n    \n    fragment aiAgentScenario on AiAgentScenario {\n  scenarioId\n  description\n  turns\n  expectations\n}\n    ";
-export declare const CheckAiAgentVersionDocument = "\n    mutation checkAiAgentVersion($input: CheckAiAgentVersionInput!) {\n  checkAiAgentVersion(input: $input) {\n    ...aiAgentCheckRun\n  }\n}\n    \n    fragment aiAgentCheckRun on AiAgentCheckRun {\n  runId\n  agentId\n  version\n  status\n  requestedAt\n  startedAt\n  finishedAt\n  totalRuns\n  completedRuns\n  error\n  result {\n    safeToPublish\n    reports {\n      scenarioId\n      runs\n      passed\n      rate\n      turns {\n        turn\n        runs\n        answered\n        grounded\n        blocked\n        toolNames {\n          key\n          count\n        }\n        blockCategories {\n          key\n          count\n        }\n      }\n    }\n    regressions {\n      scenarioId\n      before\n      after\n    }\n  }\n}\n    ";
-export declare const GetAiAgentCheckRunDocument = "\n    query getAiAgentCheckRun($agentId: ID!, $runId: ID!) {\n  getAiAgentCheckRun(agentId: $agentId, runId: $runId) {\n    ...aiAgentCheckRun\n  }\n}\n    \n    fragment aiAgentCheckRun on AiAgentCheckRun {\n  runId\n  agentId\n  version\n  status\n  requestedAt\n  startedAt\n  finishedAt\n  totalRuns\n  completedRuns\n  error\n  result {\n    safeToPublish\n    reports {\n      scenarioId\n      runs\n      passed\n      rate\n      turns {\n        turn\n        runs\n        answered\n        grounded\n        blocked\n        toolNames {\n          key\n          count\n        }\n        blockCategories {\n          key\n          count\n        }\n      }\n    }\n    regressions {\n      scenarioId\n      before\n      after\n    }\n  }\n}\n    ";
+export declare const SaveAiAgentScenarioDocument = "\n    mutation saveAiAgentScenario($input: SaveAiAgentScenarioInput!) {\n  saveAiAgentScenario(input: $input) {\n    ...aiAgentScenario\n  }\n}\n    \n    fragment aiAgentScenario on AiAgentScenario {\n  scenarioId\n  description\n  customerId\n  turns\n  expectations\n}\n    ";
+export declare const CheckAiAgentVersionDocument = "\n    mutation checkAiAgentVersion($input: CheckAiAgentVersionInput!) {\n  checkAiAgentVersion(input: $input) {\n    ...aiAgentCheckRun\n  }\n}\n    \n    fragment aiAgentCheckRun on AiAgentCheckRun {\n  runId\n  agentId\n  version\n  status\n  requestedAt\n  startedAt\n  finishedAt\n  totalRuns\n  completedRuns\n  error\n  result {\n    safeToPublish\n    reports {\n      scenarioId\n      runs\n      cut\n      measured\n      passed\n      rate\n      turns {\n        turn\n        runs\n        answered\n        grounded\n        blocked\n        identificationRequired\n        toolNames {\n          key\n          count\n        }\n        blockCategories {\n          key\n          count\n        }\n      }\n    }\n    regressions {\n      scenarioId\n      before\n      after\n    }\n  }\n}\n    ";
+export declare const GetAiAgentCheckRunDocument = "\n    query getAiAgentCheckRun($agentId: ID!, $runId: ID!) {\n  getAiAgentCheckRun(agentId: $agentId, runId: $runId) {\n    ...aiAgentCheckRun\n  }\n}\n    \n    fragment aiAgentCheckRun on AiAgentCheckRun {\n  runId\n  agentId\n  version\n  status\n  requestedAt\n  startedAt\n  finishedAt\n  totalRuns\n  completedRuns\n  error\n  result {\n    safeToPublish\n    reports {\n      scenarioId\n      runs\n      cut\n      measured\n      passed\n      rate\n      turns {\n        turn\n        runs\n        answered\n        grounded\n        blocked\n        identificationRequired\n        toolNames {\n          key\n          count\n        }\n        blockCategories {\n          key\n          count\n        }\n      }\n    }\n    regressions {\n      scenarioId\n      before\n      after\n    }\n  }\n}\n    ";
 export declare const AiAgentCheckLimitsDocument = "\n    query aiAgentCheckLimits($agentId: ID!) {\n  aiAgentCheckLimits(agentId: $agentId) {\n    minRunsPerScenario\n    maxRunsPerScenario\n    maxSuiteRuns\n    scenarioCount\n  }\n}\n    ";
 export declare const AiAgentMetricsDocument = "\n    query aiAgentMetrics($input: AiAgentMetricsInput!) {\n  aiAgentMetrics(input: $input) {\n    ...aiAgentMetricsReport\n  }\n}\n    \n    fragment aiAgentMetricsReport on AiAgentMetrics {\n  agentId\n  from\n  to\n  truncated\n  conversations\n  conversationsResolved\n  conversationsInconclusive\n  conversationsHandoffRequested\n  resolutionRate\n  resolutionDefinition\n  escalatedToHuman\n  escalatedToFlow\n  escalatedTargetUndeclared\n  handoffsByReason {\n    key\n    count\n  }\n  humanRequestedTurns\n  costMicroUsd\n  costMicroUsdPerResolvedConversation\n  unpricedTurns\n  inputTokens\n  outputTokens\n  totalTokens\n  cachedInputTokens\n  cachedTurns\n  llmCalls\n  turnsByModel {\n    key\n    count\n  }\n  avgTurnDurationMs\n  p95TurnDurationMs\n  avgLlmLatencyMs\n  turns\n  answeredTurns\n  answeredWithFailedConnectionTurns\n  unansweredTurns\n  unansweredDefinition\n  topTopics {\n    key\n    count\n  }\n  topUnansweredQuestions {\n    key\n    count\n  }\n  blockedTurns\n  blocksByCategory {\n    key\n    count\n  }\n  haltedTurns\n  haltReasons {\n    key\n    count\n  }\n  budgetExceededTurns\n  identificationRequiredTurns\n  toolCalls\n  toolCallsFailed\n  toolErrorsByConnection {\n    key\n    count\n  }\n  toolErrorsByClass {\n    key\n    count\n  }\n  knowledgeRetrieved\n  knowledgeEmpty\n  knowledgeUnavailable\n  knowledgeSkipped\n}\n    ";
 export declare const AiAgentVersionSpecDocument = "\n    query aiAgentVersionSpec($agentId: ID!) {\n  listAiAgentVersions(agentId: $agentId) {\n    ...aiAgentVersionWithSpec\n  }\n}\n    \n    fragment aiAgentVersionWithSpec on AiAgentVersion {\n  agentId\n  version\n  status\n  createdAt\n  spec {\n    ...aiAgentSpec\n  }\n}\n    \n\n    fragment aiAgentSpec on AiAgentSpec {\n  identity {\n    displayName\n    role\n    tone\n    toneNotes\n    openingMessage\n    outOfScopeBehaviour\n  }\n  can\n  cannot\n  knowledgeBaseIds\n  knowledgeFallback\n  toolIds\n  budget {\n    maxSteps\n    maxToolCalls\n    maxTokens\n    maxCostMicroUsd\n    maxPeriodCostMicroUsd\n    onExceeded\n  }\n  handoff {\n    transition\n    target\n  }\n  channels\n}\n    ";

package/src/sdks/ai.js

@@ -233,6 +233,7 @@ exports.AiAgentScenarioFragmentDoc = `
     fragment aiAgentScenario on AiAgentScenario {
   scenarioId
   description
+  customerId
   turns
   expectations
 }
@@ -254,6 +255,8 @@ exports.AiAgentCheckRunFragmentDoc = `
     reports {
       scenarioId
       runs
+      cut
+      measured
       passed
       rate
       turns {
@@ -262,6 +265,7 @@ exports.AiAgentCheckRunFragmentDoc = `
         answered
         grounded
         blocked
+        identificationRequired
         toolNames {
           key
           count

package/src/sdks/drozchat.d.ts

@@ -575,6 +575,25 @@ export type MarkTicketMessagesAsReadInput = {
     channelId: Scalars['ID']['input'];
     ticketId: Scalars['ID']['input'];
 };
+/**
+ * `before` ausente = ticket entrou na operação; `after` ausente = saiu. Nos demais casos o painel
+ * aplica a saída de `before` e a entrada de `after`.
+ */
+export type MonitoringTicketChange = {
+    after?: Maybe<MonitoringTicketSnapshot>;
+    before?: Maybe<MonitoringTicketSnapshot>;
+};
+/**
+ * Projeção mínima do ticket para recontagem no painel. Sem assunto, cliente ou mensagem: o canal é
+ * difundido para todos os supervisores.
+ */
+export type MonitoringTicketSnapshot = {
+    assigneeId: Scalars['ID']['output'];
+    channelId: Scalars['ID']['output'];
+    createdAt: Scalars['DateTime']['output'];
+    id: Scalars['ID']['output'];
+    state: TicketState;
+};
 export type Mutation = {
     activeDispatch: Scalars['ID']['output'];
     addDrozChatAgentGroup?: Maybe<DrozChatAgentGroup>;
@@ -1047,6 +1066,13 @@ export type StringMatcherInput = {
 };
 export type Subscription = {
     onMessageByStateMine: TicketMessageSubscription;
+    /**
+     * Mudança de um ticket relevante para o painel de monitoramento, como delta enxuto. Entregue a
+     * todo assinante que pode ler o monitoramento, sem o recorte por fila/assignee que o
+     * onTicketByState aplica — o liveSummary agrega a operação inteira, e o evento precisa ter o
+     * mesmo alcance para o painel não divergir para o perfil manager.
+     */
+    onMonitoringTicketChange: MonitoringTicketChange;
     onTicketByState: TicketSubscription;
     onTicketInProgressMine: TicketSubscription;
     onTicketMessage: TicketMessageSubscription;
@@ -1818,6 +1844,16 @@ export type LiveSummaryQueryVariables = Exact<{
 export type LiveSummaryQuery = {
     liveSummary: LiveSummaryFragment;
 };
+export type MonitoringTicketSnapshotFragment = Pick<MonitoringTicketSnapshot, 'id' | 'channelId' | 'state' | 'assigneeId' | 'createdAt'>;
+export type OnMonitoringTicketChangeSubscriptionVariables = Exact<{
+    [key: string]: never;
+}>;
+export type OnMonitoringTicketChangeSubscription = {
+    onMonitoringTicketChange: {
+        before?: Maybe<MonitoringTicketSnapshotFragment>;
+        after?: Maybe<MonitoringTicketSnapshotFragment>;
+    };
+};
 export type SurveyFragment = (Pick<Survey, 'channels' | 'evaluationMessage' | 'commentMessage' | 'enabled' | 'type' | 'createdAt' | 'updatedAt'> & {
     channelSettings: Array<Pick<ChannelSetting, 'channel' | 'enabled' | 'ttlMinutes' | 'evaluationMessage' | 'commentMessage'>>;
 });
@@ -2342,6 +2378,7 @@ export declare const DrozChatChannelFragmentDoc = "\n    fragment drozChatChanne
 export declare const LiveQueueSummaryFragmentDoc = "\n    fragment liveQueueSummary on LiveQueueSummary {\n  channelId\n  channel {\n    ...drozChatChannel\n  }\n  waiting\n  oldestWaitingSince\n  oldestWaitingMs\n  unassigned\n  avgWaitingMs\n  closedToday\n  onlineAgents\n}\n    ";
 export declare const LiveAgentLoadFragmentDoc = "\n    fragment liveAgentLoad on LiveAgentLoad {\n  agentId\n  agent {\n    ...drozChatAgent\n  }\n  status\n  statusSince\n  presence\n  presenceSince\n  inProgress\n  capacity\n  closedToday\n  satisfaction {\n    type\n    average\n    count\n  }\n  firstResponseAvgMs\n  attendanceAvgMs\n  queues {\n    id\n    name\n    capacity\n  }\n}\n    ";
 export declare const LiveSummaryFragmentDoc = "\n    fragment liveSummary on LiveSummary {\n  generatedAt\n  queues {\n    ...liveQueueSummary\n  }\n  agents {\n    ...liveAgentLoad\n  }\n  surveyType\n  surveyConfigured\n  agentsOnline\n  agentsAway\n  agentsOffline\n  ticketsInProgressTotal\n  overallSatisfaction {\n    type\n    average\n    count\n  }\n  queuesCount\n  ticketsWaitingTotal\n  unassignedTotal\n  avgWaitingMs\n  closedTodayTotal\n}\n    ";
+export declare const MonitoringTicketSnapshotFragmentDoc = "\n    fragment monitoringTicketSnapshot on MonitoringTicketSnapshot {\n  id\n  channelId\n  state\n  assigneeId\n  createdAt\n}\n    ";
 export declare const SurveyFragmentDoc = "\n    fragment survey on Survey {\n  channels\n  evaluationMessage\n  commentMessage\n  enabled\n  type\n  channelSettings {\n    channel\n    enabled\n    ttlMinutes\n    evaluationMessage\n    commentMessage\n  }\n  createdAt\n  updatedAt\n}\n    ";
 export declare const TicketPresenceFragmentDoc = "\n    fragment ticketPresence on TicketPresence {\n  ticketId\n  agents {\n    agentId\n    agentName\n  }\n}\n    ";
 export declare const QuickAnswerFragmentDoc = "\n    fragment quickAnswer on QuickAnswer {\n  id\n  name\n  message\n  createdBy {\n    ...drozChatAgent\n  }\n  createdAt\n  updatedAt\n}\n    ";
@@ -2399,6 +2436,7 @@ export declare const EnableDrozChatAgentGroupDocument = "\n    mutation enableDr
 export declare const AddDrozChatAgentGroupDocument = "\n    mutation addDrozChatAgentGroup($input: AddDrozChatAgentGroupInput!) {\n  addDrozChatAgentGroup(input: $input) {\n    ...drozChatAgentGroup\n  }\n}\n    \n    fragment drozChatAgentGroup on DrozChatAgentGroup {\n  id\n  name\n  description\n  agentIds\n  drn\n  createdAt\n  updatedAt\n  deletedAt\n}\n    ";
 export declare const RemoveDrozChatAgentGroupDocument = "\n    mutation removeDrozChatAgentGroup($input: RemoveDrozChatAgentGroupInput!) {\n  removeDrozChatAgentGroup(input: $input) {\n    ...drozChatAgentGroup\n  }\n}\n    \n    fragment drozChatAgentGroup on DrozChatAgentGroup {\n  id\n  name\n  description\n  agentIds\n  drn\n  createdAt\n  updatedAt\n  deletedAt\n}\n    ";
 export declare const LiveSummaryDocument = "\n    query liveSummary {\n  liveSummary {\n    ...liveSummary\n  }\n}\n    \n    fragment liveSummary on LiveSummary {\n  generatedAt\n  queues {\n    ...liveQueueSummary\n  }\n  agents {\n    ...liveAgentLoad\n  }\n  surveyType\n  surveyConfigured\n  agentsOnline\n  agentsAway\n  agentsOffline\n  ticketsInProgressTotal\n  overallSatisfaction {\n    type\n    average\n    count\n  }\n  queuesCount\n  ticketsWaitingTotal\n  unassignedTotal\n  avgWaitingMs\n  closedTodayTotal\n}\n    \n\n    fragment liveQueueSummary on LiveQueueSummary {\n  channelId\n  channel {\n    ...drozChatChannel\n  }\n  waiting\n  oldestWaitingSince\n  oldestWaitingMs\n  unassigned\n  avgWaitingMs\n  closedToday\n  onlineAgents\n}\n    \n\n    fragment drozChatChannel on DrozChatChannel {\n  id\n  name\n  drn\n  agentIds\n  groupIds\n  ticketAutoAssigner\n  ticketAutoAssignerType\n  maxSimultaneousAttendances\n  createdAt\n  updatedAt\n  deletedAt\n}\n    \n\n    fragment liveAgentLoad on LiveAgentLoad {\n  agentId\n  agent {\n    ...drozChatAgent\n  }\n  status\n  statusSince\n  presence\n  presenceSince\n  inProgress\n  capacity\n  closedToday\n  satisfaction {\n    type\n    average\n    count\n  }\n  firstResponseAvgMs\n  attendanceAvgMs\n  queues {\n    id\n    name\n    capacity\n  }\n}\n    \n\n    fragment drozChatAgent on DrozChatAgent {\n  id\n  name\n}\n    ";
+export declare const OnMonitoringTicketChangeDocument = "\n    subscription onMonitoringTicketChange {\n  onMonitoringTicketChange {\n    before {\n      ...monitoringTicketSnapshot\n    }\n    after {\n      ...monitoringTicketSnapshot\n    }\n  }\n}\n    \n    fragment monitoringTicketSnapshot on MonitoringTicketSnapshot {\n  id\n  channelId\n  state\n  assigneeId\n  createdAt\n}\n    ";
 export declare const GetSurveyDocument = "\n    query getSurvey {\n  getSurvey {\n    ...survey\n  }\n}\n    \n    fragment survey on Survey {\n  channels\n  evaluationMessage\n  commentMessage\n  enabled\n  type\n  channelSettings {\n    channel\n    enabled\n    ttlMinutes\n    evaluationMessage\n    commentMessage\n  }\n  createdAt\n  updatedAt\n}\n    ";
 export declare const UpsertSurveyDocument = "\n    mutation upsertSurvey($input: UpsertSurveyInput!) {\n  upsertSurvey(input: $input) {\n    ...survey\n  }\n}\n    \n    fragment survey on Survey {\n  channels\n  evaluationMessage\n  commentMessage\n  enabled\n  type\n  channelSettings {\n    channel\n    enabled\n    ttlMinutes\n    evaluationMessage\n    commentMessage\n  }\n  createdAt\n  updatedAt\n}\n    ";
 export declare const DisableSurveyDocument = "\n    mutation disableSurvey {\n  disableSurvey {\n    ...survey\n  }\n}\n    \n    fragment survey on Survey {\n  channels\n  evaluationMessage\n  commentMessage\n  enabled\n  type\n  channelSettings {\n    channel\n    enabled\n    ttlMinutes\n    evaluationMessage\n    commentMessage\n  }\n  createdAt\n  updatedAt\n}\n    ";
@@ -2497,6 +2535,7 @@ export declare function getSdk<C>(requester: Requester<C>): {
     addDrozChatAgentGroup(variables: AddDrozChatAgentGroupMutationVariables, options?: C): Promise<AddDrozChatAgentGroupMutation>;
     removeDrozChatAgentGroup(variables: RemoveDrozChatAgentGroupMutationVariables, options?: C): Promise<RemoveDrozChatAgentGroupMutation>;
     liveSummary(variables?: LiveSummaryQueryVariables, options?: C): Promise<LiveSummaryQuery>;
+    onMonitoringTicketChange(variables?: OnMonitoringTicketChangeSubscriptionVariables, options?: C): AsyncIterableIterator<OnMonitoringTicketChangeSubscription>;
     getSurvey(variables?: GetSurveyQueryVariables, options?: C): Promise<GetSurveyQuery>;
     upsertSurvey(variables: UpsertSurveyMutationVariables, options?: C): Promise<UpsertSurveyMutation>;
     disableSurvey(variables?: DisableSurveyMutationVariables, options?: C): Promise<DisableSurveyMutation>;

package/src/sdks/drozchat.js

@@ -1,9 +1,9 @@
 "use strict";
 /* istanbul ignore file */
 Object.defineProperty(exports, "__esModule", { value: true });
-exports.TriggerFragmentDoc = exports.TriggerConditionFieldsFragmentDoc = exports.FacetsFragmentDoc = exports.TicketMessageFragmentDoc = exports.DrozChatUserFragmentDoc = exports.TicketWithSessionFragmentDoc = exports.SessionAttributesFragmentDoc = exports.TicketFragmentDoc = exports.CustomerFragmentDoc = exports.TicketWithoutCustomerFragmentDoc = exports.TicketTriggerAppFragmentDoc = exports.TagFragmentDoc = exports.QuickAnswerFacetsFragmentDoc = exports.QuickAnswerFragmentDoc = exports.TicketPresenceFragmentDoc = exports.SurveyFragmentDoc = exports.LiveSummaryFragmentDoc = exports.LiveAgentLoadFragmentDoc = exports.LiveQueueSummaryFragmentDoc = exports.DrozChatChannelFragmentDoc = exports.DrozChatAgentGroupFragmentDoc = exports.GlobalConfigurationFragmentDoc = exports.CustomerNoteFragmentDoc = exports.DrozChatAgentFragmentDoc = exports.BulkCloseRunFragmentDoc = exports.BulkCloseRoutineConfigFragmentDoc = exports.AgentPresenceFragmentDoc = exports.Typenames = exports.TriggerScope = exports.TriggerEventType = exports.TriggerActionType = exports.TicketStatus = exports.TicketState = exports.TicketSearchSortBy = exports.TicketPriority = exports.TicketOrigin = exports.TicketMessageType = exports.TicketMessageRecipient = exports.TicketAutoAssignerType = exports.TicketAssessType = exports.SurveyTypes = exports.SurveyChannels = exports.SubscriptionAction = exports.QuickAnswersSortBy = exports.OpenTicketState = exports.LiveAgentStatus = exports.Can = exports.AppInstanceStatus = exports.AgentPresenceStatus = exports.ActiveDispatchConnector = void 0;
-exports.SearchQuickAnswersDocument = exports.ListQuickAnswersDocument = exports.OnTicketPresenceDocument = exports.LeaveTicketPresenceDocument = exports.EnterTicketPresenceDocument = exports.TicketPresenceDocument = exports.DisableSurveyDocument = exports.UpsertSurveyDocument = exports.GetSurveyDocument = exports.LiveSummaryDocument = exports.RemoveDrozChatAgentGroupDocument = exports.AddDrozChatAgentGroupDocument = exports.EnableDrozChatAgentGroupDocument = exports.DisableDrozChatAgentGroupDocument = exports.UpdateDrozChatAgentGroupDocument = exports.CreateDrozChatAgentGroupDocument = exports.ListDrozChatAgentGroupsDocument = exports.ListDrozChatGroupsDocument = exports.GetDrozChatAgentGroupDocument = exports.ClearMaxSimultaneousAttendancesDocument = exports.SetMaxSimultaneousAttendancesDocument = exports.GetGlobalConfigurationDocument = exports.DeleteNoteDocument = exports.UpdateNoteDocument = exports.CreateNoteDocument = exports.ListNotesDocument = exports.RemoveDrozChatChannelGroupDocument = exports.AddDrozChatChannelGroupDocument = exports.RemoveDrozChatChannelAgentDocument = exports.AddDrozChatChannelAgentDocument = exports.EnableDrozChatChannelDocument = exports.DisableDrozChatChannelDocument = exports.UpdateDrozChatChannelDocument = exports.CreateDrozChatChannelDocument = exports.ListDrozChatAgentChannelsDocument = exports.ListDrozChatChannelsDocument = exports.GetDrozChatChannelDocument = exports.GetBulkCloseRunsDocument = exports.DeleteBulkCloseRoutineConfigDocument = exports.DisableBulkCloseRoutineConfigDocument = exports.EnableBulkCloseRoutineConfigDocument = exports.UpdateBulkCloseRoutineConfigDocument = exports.CreateBulkCloseRoutineConfigDocument = exports.GetBulkCloseRoutineConfigDocument = exports.GenerateAnalyticsTokenDocument = exports.AgentLogoffDocument = exports.AgentHeartbeatDocument = exports.MyPresenceDocument = exports.ActiveDispatchDocument = exports.ViewFragmentDoc = void 0;
-exports.serviceName = exports.DeleteViewDocument = exports.UpdateViewDocument = exports.CloneViewDocument = exports.CreateViewDocument = exports.ListTicketsByViewDocument = exports.ListViewsDocument = exports.GetViewDocument = exports.ReorderTriggersByEventTypeDocument = exports.DeleteTriggerDocument = exports.UpdateTriggerDocument = exports.CreateTriggerDocument = exports.GetTriggerDocument = exports.ListTriggersDocument = exports.OnMessageByStateMineDocument = exports.OnTicketMessageDocument = exports.OnTicketByStateDocument = exports.OnTicketInProgressMineDocument = exports.TransferTicketToChannelDocument = exports.RemoveTagsFromTicketDocument = exports.AddTagsToTicketDocument = exports.CloseTicketDocument = exports.UnassignTicketDocument = exports.AssignTicketMyselfDocument = exports.AssignTicketDocument = exports.CreateTicketMessageEnvelopeDocument = exports.CreateTicketMessageForStorageDocument = exports.CreateTicketMessageDocument = exports.MarkTicketMessagesAsReadDocument = exports.UpdateTicketDocument = exports.CreateTicketDocument = exports.AgentRemainingCapacityDocument = exports.AssertChatActionsDocument = exports.UnsafeSearchTicketsDocument = exports.SearchTicketsWithoutCustomerDocument = exports.SearchTicketsDocument = exports.ListTicketInternalNotesDocument = exports.ListTicketMessagesDocument = exports.ListTicketsInProgressMineWithoutCustomerDocument = exports.ListTicketsInProgressMineDocument = exports.ListTicketsDocument = exports.GetTicketDocument = exports.DeleteTagsDocument = exports.CreateTagsDocument = exports.ListTagsDocument = exports.UpdateQuickAnswerDocument = exports.DeleteQuickAnswerDocument = exports.CreateQuickAnswerDocument = void 0;
+exports.TriggerConditionFieldsFragmentDoc = exports.FacetsFragmentDoc = exports.TicketMessageFragmentDoc = exports.DrozChatUserFragmentDoc = exports.TicketWithSessionFragmentDoc = exports.SessionAttributesFragmentDoc = exports.TicketFragmentDoc = exports.CustomerFragmentDoc = exports.TicketWithoutCustomerFragmentDoc = exports.TicketTriggerAppFragmentDoc = exports.TagFragmentDoc = exports.QuickAnswerFacetsFragmentDoc = exports.QuickAnswerFragmentDoc = exports.TicketPresenceFragmentDoc = exports.SurveyFragmentDoc = exports.MonitoringTicketSnapshotFragmentDoc = exports.LiveSummaryFragmentDoc = exports.LiveAgentLoadFragmentDoc = exports.LiveQueueSummaryFragmentDoc = exports.DrozChatChannelFragmentDoc = exports.DrozChatAgentGroupFragmentDoc = exports.GlobalConfigurationFragmentDoc = exports.CustomerNoteFragmentDoc = exports.DrozChatAgentFragmentDoc = exports.BulkCloseRunFragmentDoc = exports.BulkCloseRoutineConfigFragmentDoc = exports.AgentPresenceFragmentDoc = exports.Typenames = exports.TriggerScope = exports.TriggerEventType = exports.TriggerActionType = exports.TicketStatus = exports.TicketState = exports.TicketSearchSortBy = exports.TicketPriority = exports.TicketOrigin = exports.TicketMessageType = exports.TicketMessageRecipient = exports.TicketAutoAssignerType = exports.TicketAssessType = exports.SurveyTypes = exports.SurveyChannels = exports.SubscriptionAction = exports.QuickAnswersSortBy = exports.OpenTicketState = exports.LiveAgentStatus = exports.Can = exports.AppInstanceStatus = exports.AgentPresenceStatus = exports.ActiveDispatchConnector = void 0;
+exports.OnTicketPresenceDocument = exports.LeaveTicketPresenceDocument = exports.EnterTicketPresenceDocument = exports.TicketPresenceDocument = exports.DisableSurveyDocument = exports.UpsertSurveyDocument = exports.GetSurveyDocument = exports.OnMonitoringTicketChangeDocument = exports.LiveSummaryDocument = exports.RemoveDrozChatAgentGroupDocument = exports.AddDrozChatAgentGroupDocument = exports.EnableDrozChatAgentGroupDocument = exports.DisableDrozChatAgentGroupDocument = exports.UpdateDrozChatAgentGroupDocument = exports.CreateDrozChatAgentGroupDocument = exports.ListDrozChatAgentGroupsDocument = exports.ListDrozChatGroupsDocument = exports.GetDrozChatAgentGroupDocument = exports.ClearMaxSimultaneousAttendancesDocument = exports.SetMaxSimultaneousAttendancesDocument = exports.GetGlobalConfigurationDocument = exports.DeleteNoteDocument = exports.UpdateNoteDocument = exports.CreateNoteDocument = exports.ListNotesDocument = exports.RemoveDrozChatChannelGroupDocument = exports.AddDrozChatChannelGroupDocument = exports.RemoveDrozChatChannelAgentDocument = exports.AddDrozChatChannelAgentDocument = exports.EnableDrozChatChannelDocument = exports.DisableDrozChatChannelDocument = exports.UpdateDrozChatChannelDocument = exports.CreateDrozChatChannelDocument = exports.ListDrozChatAgentChannelsDocument = exports.ListDrozChatChannelsDocument = exports.GetDrozChatChannelDocument = exports.GetBulkCloseRunsDocument = exports.DeleteBulkCloseRoutineConfigDocument = exports.DisableBulkCloseRoutineConfigDocument = exports.EnableBulkCloseRoutineConfigDocument = exports.UpdateBulkCloseRoutineConfigDocument = exports.CreateBulkCloseRoutineConfigDocument = exports.GetBulkCloseRoutineConfigDocument = exports.GenerateAnalyticsTokenDocument = exports.AgentLogoffDocument = exports.AgentHeartbeatDocument = exports.MyPresenceDocument = exports.ActiveDispatchDocument = exports.ViewFragmentDoc = exports.TriggerFragmentDoc = void 0;
+exports.serviceName = exports.DeleteViewDocument = exports.UpdateViewDocument = exports.CloneViewDocument = exports.CreateViewDocument = exports.ListTicketsByViewDocument = exports.ListViewsDocument = exports.GetViewDocument = exports.ReorderTriggersByEventTypeDocument = exports.DeleteTriggerDocument = exports.UpdateTriggerDocument = exports.CreateTriggerDocument = exports.GetTriggerDocument = exports.ListTriggersDocument = exports.OnMessageByStateMineDocument = exports.OnTicketMessageDocument = exports.OnTicketByStateDocument = exports.OnTicketInProgressMineDocument = exports.TransferTicketToChannelDocument = exports.RemoveTagsFromTicketDocument = exports.AddTagsToTicketDocument = exports.CloseTicketDocument = exports.UnassignTicketDocument = exports.AssignTicketMyselfDocument = exports.AssignTicketDocument = exports.CreateTicketMessageEnvelopeDocument = exports.CreateTicketMessageForStorageDocument = exports.CreateTicketMessageDocument = exports.MarkTicketMessagesAsReadDocument = exports.UpdateTicketDocument = exports.CreateTicketDocument = exports.AgentRemainingCapacityDocument = exports.AssertChatActionsDocument = exports.UnsafeSearchTicketsDocument = exports.SearchTicketsWithoutCustomerDocument = exports.SearchTicketsDocument = exports.ListTicketInternalNotesDocument = exports.ListTicketMessagesDocument = exports.ListTicketsInProgressMineWithoutCustomerDocument = exports.ListTicketsInProgressMineDocument = exports.ListTicketsDocument = exports.GetTicketDocument = exports.DeleteTagsDocument = exports.CreateTagsDocument = exports.ListTagsDocument = exports.UpdateQuickAnswerDocument = exports.DeleteQuickAnswerDocument = exports.CreateQuickAnswerDocument = exports.SearchQuickAnswersDocument = exports.ListQuickAnswersDocument = void 0;
 exports.getSdk = getSdk;
 var ActiveDispatchConnector;
 (function (ActiveDispatchConnector) {
@@ -344,6 +344,15 @@ exports.LiveSummaryFragmentDoc = `
   closedTodayTotal
 }
     `;
+exports.MonitoringTicketSnapshotFragmentDoc = `
+    fragment monitoringTicketSnapshot on MonitoringTicketSnapshot {
+  id
+  channelId
+  state
+  assigneeId
+  createdAt
+}
+    `;
 exports.SurveyFragmentDoc = `
     fragment survey on Survey {
   channels
@@ -1162,6 +1171,18 @@ ${exports.LiveQueueSummaryFragmentDoc}
 ${exports.DrozChatChannelFragmentDoc}
 ${exports.LiveAgentLoadFragmentDoc}
 ${exports.DrozChatAgentFragmentDoc}`;
+exports.OnMonitoringTicketChangeDocument = `
+    subscription onMonitoringTicketChange {
+  onMonitoringTicketChange {
+    before {
+      ...monitoringTicketSnapshot
+    }
+    after {
+      ...monitoringTicketSnapshot
+    }
+  }
+}
+    ${exports.MonitoringTicketSnapshotFragmentDoc}`;
 exports.GetSurveyDocument = `
     query getSurvey {
   getSurvey {
@@ -1929,6 +1950,9 @@ function getSdk(requester) {
         liveSummary(variables, options) {
             return requester(exports.LiveSummaryDocument, variables, options);
         },
+        onMonitoringTicketChange(variables, options) {
+            return requester(exports.OnMonitoringTicketChangeDocument, variables, options);
+        },
         getSurvey(variables, options) {
             return requester(exports.GetSurveyDocument, variables, options);
         },