@droz-js/sdk 0.20.28 → 0.20.31

package/package.json

@@ -1,7 +1,7 @@
 {
   "name": "@droz-js/sdk",
   "description": "Droz SDK",
-  "version": "0.20.28",
+  "version": "0.20.31",
   "private": false,
   "repository": {
     "type": "git",

package/src/drozai.d.ts

@@ -58,8 +58,11 @@ declare const DrozAi_base: new (options?: import("./client/http").HttpClientOpti
         [key: string]: never;
     }>, options?: unknown): Promise<import("./sdks/ai").AiAgentRetentionPolicyQuery>;
     aiAgentConversationMetrics(variables: import("./sdks/ai").Exact<{
-        input: import("./sdks/ai").AiAgentMetricsInput;
+        input: import("./sdks/ai").AiAgentConversationMetricsInput;
     }>, options?: unknown): Promise<import("./sdks/ai").AiAgentConversationMetricsQuery>;
+    aiAgentMetricsSeries(variables: import("./sdks/ai").Exact<{
+        input: import("./sdks/ai").AiAgentMetricsSeriesInput;
+    }>, options?: unknown): Promise<import("./sdks/ai").AiAgentMetricsSeriesQuery>;
     aiAgentConversationOutcome(variables: import("./sdks/ai").Exact<{
         sessionId: import("./sdks/ai").Scalars["ID"]["input"];
     }>, options?: unknown): Promise<import("./sdks/ai").AiAgentConversationOutcomeQuery>;

package/src/sdks/ai.d.ts

@@ -179,6 +179,7 @@ export type AiAgentBudgetInput = {
     onExceeded: BudgetExceededAction;
 };
 export declare enum AiAgentChannelType {
+    Email = "email",
     Web = "web",
     Whatsapp = "whatsapp"
 }
@@ -311,11 +312,31 @@ export type AiAgentConversationMetrics = {
     sessionId: Scalars['ID']['output'];
     startedAt: Scalars['Number']['output'];
     state: AiAgentConversationState;
-    status?: Maybe<AiAgentConversationClass>;
+    status: AiAgentConversationStatus;
     subcategory?: Maybe<AiAgentConversationSubcategory>;
     totalTokens: Scalars['Number']['output'];
     turns: Scalars['Number']['output'];
 };
+export type AiAgentConversationMetricsInput = {
+    agentId: Scalars['ID']['input'];
+    channel?: InputMaybe<Scalars['String']['input']>;
+    from: Scalars['Number']['input'];
+    limit?: InputMaybe<Scalars['Number']['input']>;
+    offset?: InputMaybe<Scalars['Number']['input']>;
+    search?: InputMaybe<Scalars['String']['input']>;
+    sortBy?: InputMaybe<AiAgentConversationSortField>;
+    sortDirection?: InputMaybe<AiAgentSortDirection>;
+    status?: InputMaybe<Array<AiAgentConversationStatus>>;
+    to: Scalars['Number']['input'];
+};
+export type AiAgentConversationMetricsPage = {
+    items: Array<AiAgentConversationMetrics>;
+    limit: Scalars['Number']['output'];
+    offset: Scalars['Number']['output'];
+    total: Scalars['Number']['output'];
+    /** true quando o teto de leitura foi atingido: a página cobre parte do período. */
+    truncated: Scalars['Boolean']['output'];
+};
 export type AiAgentConversationOutcome = {
     actions: Array<AiAgentConversationAction>;
     agentId: Scalars['ID']['output'];
@@ -344,6 +365,11 @@ export type AiAgentConversationOutcome = {
     startedAt: Scalars['Number']['output'];
     turns: Scalars['Number']['output'];
 };
+export declare enum AiAgentConversationSortField {
+    Date = "DATE",
+    Status = "STATUS",
+    Subcategory = "SUBCATEGORY"
+}
 export declare enum AiAgentConversationState {
     EmAndamento = "EM_ANDAMENTO",
     EncerradaPorConclusao = "ENCERRADA_POR_CONCLUSAO",
@@ -352,6 +378,12 @@ export declare enum AiAgentConversationState {
     EncerradaPorTeto = "ENCERRADA_POR_TETO",
     EncerradaPorTransbordo = "ENCERRADA_POR_TRANSBORDO"
 }
+export declare enum AiAgentConversationStatus {
+    InProgress = "IN_PROGRESS",
+    NotEligible = "NOT_ELIGIBLE",
+    Resolved = "RESOLVED",
+    Unresolved = "UNRESOLVED"
+}
 export declare enum AiAgentConversationSubcategory {
     AbandonoAposEsclarecimento = "ABANDONO_APOS_ESCLARECIMENTO",
     EncerradaPorTeto = "ENCERRADA_POR_TETO",
@@ -534,7 +566,7 @@ export type AiAgentMetrics = {
     toolCalls: Scalars['Number']['output'];
     /** Chamadas de ferramenta que falharam. */
     toolCallsFailed: Scalars['Number']['output'];
-    /** Falhas por classe: timeout, upstream, nao configurada, sem identificacao. */
+    /** Falhas por classe, com os valores de `AiAgentTracedToolCall.errorClass`. */
     toolErrorsByClass: Array<AiAgentMetricsCount>;
     /** Falhas por conexao externa, identificada pelo host — responde "qual integracao esta caindo". */
     toolErrorsByConnection: Array<AiAgentMetricsCount>;
@@ -563,6 +595,10 @@ export type AiAgentMetrics = {
     /** Pontos percentuais inteiros sobre `conversationsEligible`; ausente sem conversa elegível. */
     unresolvedRate?: Maybe<Scalars['Number']['output']>;
 };
+export declare enum AiAgentMetricsBucket {
+    Day = "DAY",
+    Week = "WEEK"
+}
 export type AiAgentMetricsCount = {
     count: Scalars['Number']['output'];
     key: Scalars['String']['output'];
@@ -573,6 +609,34 @@ export type AiAgentMetricsInput = {
     from: Scalars['Number']['input'];
     to: Scalars['Number']['input'];
 };
+export type AiAgentMetricsSeries = {
+    points: Array<AiAgentMetricsSeriesPoint>;
+    /** true quando o teto de leitura foi atingido: a série cobre parte do período. */
+    truncated: Scalars['Boolean']['output'];
+};
+/** IANA name of the viewer time zone, e.g. America/Sao_Paulo. A week starts on Monday. */
+export type AiAgentMetricsSeriesInput = {
+    agentId: Scalars['ID']['input'];
+    bucket: AiAgentMetricsBucket;
+    channel?: InputMaybe<Scalars['String']['input']>;
+    from: Scalars['Number']['input'];
+    timezone: Scalars['String']['input'];
+    to: Scalars['Number']['input'];
+};
+export type AiAgentMetricsSeriesPoint = {
+    abandonmentRate?: Maybe<Scalars['Number']['output']>;
+    conversations: Scalars['Number']['output'];
+    conversationsAbandoned: Scalars['Number']['output'];
+    conversationsEligible: Scalars['Number']['output'];
+    conversationsHandoffNeed: Scalars['Number']['output'];
+    conversationsResolved: Scalars['Number']['output'];
+    conversationsUnresolved: Scalars['Number']['output'];
+    /** Local date (YYYY-MM-DD) of the first day of the bucket. */
+    date: Scalars['String']['output'];
+    handoffNeedRate?: Maybe<Scalars['Number']['output']>;
+    resolvedRate?: Maybe<Scalars['Number']['output']>;
+    unresolvedRate?: Maybe<Scalars['Number']['output']>;
+};
 /** A mesma janela, sem agente: a listagem quer todos de uma vez. */
 export type AiAgentMetricsWindowInput = {
     channel?: InputMaybe<Scalars['String']['input']>;
@@ -716,6 +780,10 @@ export type AiAgentSentimentCount = {
     count: Scalars['Number']['output'];
     key: AiAgentSentiment;
 };
+export declare enum AiAgentSortDirection {
+    Asc = "ASC",
+    Desc = "DESC"
+}
 export type AiAgentSpec = {
     /** @deprecated Ignorado. O tipo da ferramenta sai do método do conector. O campo sai na próxima versão. */
     allowWriteTools?: Maybe<Scalars['Boolean']['output']>;
@@ -866,7 +934,11 @@ export type AiAgentTrace = {
 export type AiAgentTracedToolCall = {
     /** O sistema externo, pelo host. Sem path nem query, que carregam parametro do cliente. */
     connection?: Maybe<Scalars['String']['output']>;
-    /** `unauthenticated`, `not_configured`, `timeout` ou `upstream`. */
+    /**
+     * `unauthenticated`, `not_configured`, `not_migrated`, `needs_approval`, `rejected_arguments`, `timeout`, `upstream` ou `indeterminate_write`.
+     * `timeout` cobre o tempo esgotado no sistema do cliente e na chamada ao apiconnectors.
+     * `indeterminate_write` e o timeout de escrita nao idempotente: nao se sabe se a acao foi feita.
+     */
     errorClass?: Maybe<Scalars['String']['output']>;
     name: Scalars['String']['output'];
     /**
@@ -1145,7 +1217,7 @@ export type QnAInstance = {
 export type Query = {
     /** O que a suíte deste agente aceita hoje. O teto por cenário já vem dividido pelos cenários dele. */
     aiAgentCheckLimits: AiAgentCheckLimits;
-    aiAgentConversationMetrics: Array<AiAgentConversationMetrics>;
+    aiAgentConversationMetrics: AiAgentConversationMetricsPage;
     aiAgentConversationOutcome?: Maybe<AiAgentConversationOutcome>;
     /**
      * §4.8: as bases do Droz Base do tenant. A chamada e entre services, com App Token — nao ha
@@ -1155,6 +1227,7 @@ export type Query = {
     aiAgentMetrics: AiAgentMetrics;
     /** As metricas da janela para todos os agentes, numa ida so. Agente sem rastro vem com zeros. */
     aiAgentMetricsByAgent: Array<AiAgentMetrics>;
+    aiAgentMetricsSeries: AiAgentMetricsSeries;
     /**
      * A politica de retencao em vigor para o tenant, com os padroes aplicados quando ele nao
      * configurou a propria. Existe para a politica ser verificavel de fora, nao so estar escrita.
@@ -1201,7 +1274,7 @@ export type QueryAiAgentCheckLimitsArgs = {
     agentId: Scalars['ID']['input'];
 };
 export type QueryAiAgentConversationMetricsArgs = {
-    input: AiAgentMetricsInput;
+    input: AiAgentConversationMetricsInput;
 };
 export type QueryAiAgentConversationOutcomeArgs = {
     sessionId: Scalars['ID']['input'];
@@ -1212,6 +1285,9 @@ export type QueryAiAgentMetricsArgs = {
 export type QueryAiAgentMetricsByAgentArgs = {
     input: AiAgentMetricsWindowInput;
 };
+export type QueryAiAgentMetricsSeriesArgs = {
+    input: AiAgentMetricsSeriesInput;
+};
 export type QueryAiAgentRoutingPreviewArgs = {
     input: AiAgentRoutingPreviewInput;
 };
@@ -1587,10 +1663,20 @@ export type AiAgentRetentionPolicyQuery = {
     });
 };
 export type AiAgentConversationMetricsQueryVariables = Exact<{
-    input: AiAgentMetricsInput;
+    input: AiAgentConversationMetricsInput;
 }>;
 export type AiAgentConversationMetricsQuery = {
-    aiAgentConversationMetrics: Array<Pick<AiAgentConversationMetrics, 'sessionId' | 'channel' | 'turns' | 'startedAt' | 'lastTurnAt' | 'totalTokens' | 'costMicroUsd' | 'durationMs' | 'lastOutcome' | 'state' | 'status' | 'subcategory' | 'contactReason' | 'contactReasonTag' | 'channelType'>>;
+    aiAgentConversationMetrics: (Pick<AiAgentConversationMetricsPage, 'total' | 'limit' | 'offset' | 'truncated'> & {
+        items: Array<Pick<AiAgentConversationMetrics, 'sessionId' | 'channel' | 'turns' | 'startedAt' | 'lastTurnAt' | 'totalTokens' | 'costMicroUsd' | 'durationMs' | 'lastOutcome' | 'state' | 'status' | 'subcategory' | 'contactReason' | 'contactReasonTag' | 'channelType'>>;
+    });
+};
+export type AiAgentMetricsSeriesQueryVariables = Exact<{
+    input: AiAgentMetricsSeriesInput;
+}>;
+export type AiAgentMetricsSeriesQuery = {
+    aiAgentMetricsSeries: (Pick<AiAgentMetricsSeries, 'truncated'> & {
+        points: Array<Pick<AiAgentMetricsSeriesPoint, 'date' | 'conversations' | 'conversationsEligible' | 'conversationsResolved' | 'conversationsUnresolved' | 'conversationsHandoffNeed' | 'conversationsAbandoned' | 'resolvedRate' | 'unresolvedRate' | 'handoffNeedRate' | 'abandonmentRate'>>;
+    });
 };
 export type AiAgentConversationOutcomeQueryVariables = Exact<{
     sessionId: Scalars['ID']['input'];
@@ -1860,7 +1946,8 @@ export declare const AiAgentTraceDocument = "\n    query aiAgentTrace($sessionId
 export declare const ListAiAgentScenariosDocument = "\n    query listAiAgentScenarios($agentId: ID!) {\n  listAiAgentScenarios(agentId: $agentId) {\n    ...aiAgentScenario\n  }\n}\n    \n    fragment aiAgentScenario on AiAgentScenario {\n  scenarioId\n  description\n  customerId\n  turns\n  expectations\n}\n    ";
 export declare const SetAiAgentRetentionPolicyDocument = "\n    mutation setAiAgentRetentionPolicy($input: AiAgentRetentionPolicyInput!) {\n  setAiAgentRetentionPolicy(input: $input) {\n    days {\n      transcript\n      session_state\n      long_term_memory\n    }\n    masksPersonalData\n  }\n}\n    ";
 export declare const AiAgentRetentionPolicyDocument = "\n    query aiAgentRetentionPolicy {\n  aiAgentRetentionPolicy {\n    days {\n      transcript\n      session_state\n      long_term_memory\n    }\n    masksPersonalData\n  }\n}\n    ";
-export declare const AiAgentConversationMetricsDocument = "\n    query aiAgentConversationMetrics($input: AiAgentMetricsInput!) {\n  aiAgentConversationMetrics(input: $input) {\n    sessionId\n    channel\n    turns\n    startedAt\n    lastTurnAt\n    totalTokens\n    costMicroUsd\n    durationMs\n    lastOutcome\n    state\n    status\n    subcategory\n    contactReason\n    contactReasonTag\n    channelType\n  }\n}\n    ";
+export declare const AiAgentConversationMetricsDocument = "\n    query aiAgentConversationMetrics($input: AiAgentConversationMetricsInput!) {\n  aiAgentConversationMetrics(input: $input) {\n    items {\n      sessionId\n      channel\n      turns\n      startedAt\n      lastTurnAt\n      totalTokens\n      costMicroUsd\n      durationMs\n      lastOutcome\n      state\n      status\n      subcategory\n      contactReason\n      contactReasonTag\n      channelType\n    }\n    total\n    limit\n    offset\n    truncated\n  }\n}\n    ";
+export declare const AiAgentMetricsSeriesDocument = "\n    query aiAgentMetricsSeries($input: AiAgentMetricsSeriesInput!) {\n  aiAgentMetricsSeries(input: $input) {\n    points {\n      date\n      conversations\n      conversationsEligible\n      conversationsResolved\n      conversationsUnresolved\n      conversationsHandoffNeed\n      conversationsAbandoned\n      resolvedRate\n      unresolvedRate\n      handoffNeedRate\n      abandonmentRate\n    }\n    truncated\n  }\n}\n    ";
 export declare const AiAgentConversationOutcomeDocument = "\n    query aiAgentConversationOutcome($sessionId: ID!) {\n  aiAgentConversationOutcome(sessionId: $sessionId) {\n    sessionId\n    agentId\n    agentVersion\n    resolution\n    resolutionDefinition\n    collectedData\n    collectedDataAvailable\n    turns\n    startedAt\n    lastTurnAt\n    haltReason\n    handoffReason\n    agentSummary\n    promisedNextStep\n    classification {\n      state\n      classification\n      subcategory\n      technicalFailure\n      eligibleForResolution\n      consumesAllowance\n      inactivityWindowMs\n      definitionVersion\n    }\n    channelType\n    actions {\n      toolId\n      name\n      ok\n      result\n      at\n    }\n    contactReason {\n      name\n      useCaseId\n      tag\n      other\n      source\n    }\n    analysis {\n      analysisVersion\n      failed\n      failureReason\n      sentimentStart\n      sentimentEnd\n      estimatedSatisfaction\n      riskAlerts\n      knowledgeGaps\n      repeatedInformation\n      humanRequests\n      contactReason\n      contactReasonId\n      contactReasonTag\n      contactReasonOther\n      contactReasonSource\n      summary\n      agentScore\n      agentScoreBand\n      agentClarity\n      customerEffortScore\n      model\n      costMicroUsd\n      analyzedAt\n    }\n  }\n}\n    ";
 export declare const SaveAiAgentUseCaseDocument = "\n    mutation saveAiAgentUseCase($input: SaveAiAgentUseCaseInput!) {\n  saveAiAgentUseCase(input: $input) {\n    ...aiAgentUseCase\n  }\n}\n    \n    fragment aiAgentUseCase on AiAgentUseCase {\n  id\n  name\n  subjectDescription\n  procedureId\n  tag\n  status\n  updatedAt\n}\n    ";
 export declare const SaveAiAgentProcedureDocument = "\n    mutation saveAiAgentProcedure($input: SaveAiAgentProcedureInput!) {\n  saveAiAgentProcedure(input: $input) {\n    ...aiAgentProcedure\n  }\n}\n    \n    fragment aiAgentProcedure on AiAgentProcedure {\n  id\n  name\n  guidanceSteps\n  toolIds\n  contingency\n  executionAutonomy\n  status\n  updatedAt\n}\n    ";
@@ -1913,6 +2000,7 @@ export declare function getSdk<C>(requester: Requester<C>): {
     setAiAgentRetentionPolicy(variables: SetAiAgentRetentionPolicyMutationVariables, options?: C): Promise<SetAiAgentRetentionPolicyMutation>;
     aiAgentRetentionPolicy(variables?: AiAgentRetentionPolicyQueryVariables, options?: C): Promise<AiAgentRetentionPolicyQuery>;
     aiAgentConversationMetrics(variables: AiAgentConversationMetricsQueryVariables, options?: C): Promise<AiAgentConversationMetricsQuery>;
+    aiAgentMetricsSeries(variables: AiAgentMetricsSeriesQueryVariables, options?: C): Promise<AiAgentMetricsSeriesQuery>;
     aiAgentConversationOutcome(variables: AiAgentConversationOutcomeQueryVariables, options?: C): Promise<AiAgentConversationOutcomeQuery>;
     saveAiAgentUseCase(variables: SaveAiAgentUseCaseMutationVariables, options?: C): Promise<SaveAiAgentUseCaseMutation>;
     saveAiAgentProcedure(variables: SaveAiAgentProcedureMutationVariables, options?: C): Promise<SaveAiAgentProcedureMutation>;

package/src/sdks/ai.js

@@ -1,8 +1,8 @@
 "use strict";
 /* istanbul ignore file */
 Object.defineProperty(exports, "__esModule", { value: true });
-exports.ListAiAgentToolsDocument = exports.ListAiAgentProceduresDocument = exports.ListAiAgentUseCasesDocument = exports.RemoveAiAgentDocument = exports.RemoveAiAgentVersionDocument = exports.RollbackAiAgentVersionDocument = exports.UnpublishAiAgentVersionDocument = exports.PublishAiAgentVersionDocument = exports.DraftAiAgentDocument = exports.AiAgentMetricsByAgentDocument = exports.ListAiAgentVersionsDocument = exports.ListAiAgentsDocument = exports.QnaFragmentFragmentDoc = exports.NlpInstanceFragmentDoc = exports.AiAgentMetricsReportFragmentDoc = exports.AiAgentCheckRunFragmentDoc = exports.AiAgentApprovalFragmentDoc = exports.AiAgentScenarioFragmentDoc = exports.AiAgentTraceFragmentDoc = exports.AiAgentToolFragmentDoc = exports.AiAgentProcedureFragmentDoc = exports.AiAgentUseCaseFragmentDoc = exports.AiAgentListingMetricsFragmentDoc = exports.AiAgentVersionWithSpecFragmentDoc = exports.AiAgentToolExclusionFragmentDoc = exports.AiAgentSpecFragmentDoc = exports.AiAgentVersionFragmentDoc = exports.AiAgentSummaryFragmentDoc = exports.Typenames = exports.ToolParameterType = exports.ToolEffect = exports.ToolAvailability = exports.TonePreset = exports.ParameterGrounding = exports.Can = exports.BudgetExceededAction = exports.AppInstanceStatus = exports.AiAgentVersionStatus = exports.AiAgentTechnicalFailure = exports.AiAgentSentiment = exports.AiAgentScoreBand = exports.AiAgentRiskAlert = exports.AiAgentHandoffReason = exports.AiAgentConversationSubcategory = exports.AiAgentConversationState = exports.AiAgentConversationClass = exports.AiAgentContactReasonSource = exports.AiAgentCheckRunStatus = exports.AiAgentChannelType = exports.AiAgentAnalysisFailureReason = void 0;
-exports.serviceName = exports.RemoveQnAInstanceDocument = exports.UpdateQnAInstanceDocument = exports.CreateQnAInstanceDocument = exports.TestQnAInstanceDocument = exports.ListQnAInstancesDocument = exports.GetQnAInstanceDocument = exports.TestNlpInstanceDocument = exports.RemoveNlpInstanceDocument = exports.UpdateNlpInstanceDocument = exports.CreateNlpInstanceDocument = exports.ListNlpInstancesDocument = exports.GetNlpInstanceDocument = exports.ExtractImageMetadataDocument = exports.AiAgentKnowledgeBasesDocument = exports.AiAgentRoutingPreviewDocument = exports.AiAgentVersionSpecDocument = exports.AiAgentMetricsDocument = exports.AiAgentCheckLimitsDocument = exports.GetAiAgentCheckRunDocument = exports.CheckAiAgentVersionDocument = exports.SaveAiAgentScenarioDocument = exports.RemoveAiAgentScenarioDocument = exports.UnregisterAiAgentToolDocument = exports.RegisterAiAgentToolDocument = exports.ResolveAiAgentApprovalDocument = exports.ListAiAgentApprovalsDocument = exports.RememberAiAgentSessionFactsDocument = exports.RemoveAiAgentProcedureDocument = exports.RemoveAiAgentUseCaseDocument = exports.SaveAiAgentProcedureDocument = exports.SaveAiAgentUseCaseDocument = exports.AiAgentConversationOutcomeDocument = exports.AiAgentConversationMetricsDocument = exports.AiAgentRetentionPolicyDocument = exports.SetAiAgentRetentionPolicyDocument = exports.ListAiAgentScenariosDocument = exports.AiAgentTraceDocument = exports.AiAgentUseCaseOverlapDocument = void 0;
+exports.RemoveAiAgentVersionDocument = exports.RollbackAiAgentVersionDocument = exports.UnpublishAiAgentVersionDocument = exports.PublishAiAgentVersionDocument = exports.DraftAiAgentDocument = exports.AiAgentMetricsByAgentDocument = exports.ListAiAgentVersionsDocument = exports.ListAiAgentsDocument = exports.QnaFragmentFragmentDoc = exports.NlpInstanceFragmentDoc = exports.AiAgentMetricsReportFragmentDoc = exports.AiAgentCheckRunFragmentDoc = exports.AiAgentApprovalFragmentDoc = exports.AiAgentScenarioFragmentDoc = exports.AiAgentTraceFragmentDoc = exports.AiAgentToolFragmentDoc = exports.AiAgentProcedureFragmentDoc = exports.AiAgentUseCaseFragmentDoc = exports.AiAgentListingMetricsFragmentDoc = exports.AiAgentVersionWithSpecFragmentDoc = exports.AiAgentToolExclusionFragmentDoc = exports.AiAgentSpecFragmentDoc = exports.AiAgentVersionFragmentDoc = exports.AiAgentSummaryFragmentDoc = exports.Typenames = exports.ToolParameterType = exports.ToolEffect = exports.ToolAvailability = exports.TonePreset = exports.ParameterGrounding = exports.Can = exports.BudgetExceededAction = exports.AppInstanceStatus = exports.AiAgentVersionStatus = exports.AiAgentTechnicalFailure = exports.AiAgentSortDirection = exports.AiAgentSentiment = exports.AiAgentScoreBand = exports.AiAgentRiskAlert = exports.AiAgentMetricsBucket = exports.AiAgentHandoffReason = exports.AiAgentConversationSubcategory = exports.AiAgentConversationStatus = exports.AiAgentConversationState = exports.AiAgentConversationSortField = exports.AiAgentConversationClass = exports.AiAgentContactReasonSource = exports.AiAgentCheckRunStatus = exports.AiAgentChannelType = exports.AiAgentAnalysisFailureReason = void 0;
+exports.serviceName = exports.RemoveQnAInstanceDocument = exports.UpdateQnAInstanceDocument = exports.CreateQnAInstanceDocument = exports.TestQnAInstanceDocument = exports.ListQnAInstancesDocument = exports.GetQnAInstanceDocument = exports.TestNlpInstanceDocument = exports.RemoveNlpInstanceDocument = exports.UpdateNlpInstanceDocument = exports.CreateNlpInstanceDocument = exports.ListNlpInstancesDocument = exports.GetNlpInstanceDocument = exports.ExtractImageMetadataDocument = exports.AiAgentKnowledgeBasesDocument = exports.AiAgentRoutingPreviewDocument = exports.AiAgentVersionSpecDocument = exports.AiAgentMetricsDocument = exports.AiAgentCheckLimitsDocument = exports.GetAiAgentCheckRunDocument = exports.CheckAiAgentVersionDocument = exports.SaveAiAgentScenarioDocument = exports.RemoveAiAgentScenarioDocument = exports.UnregisterAiAgentToolDocument = exports.RegisterAiAgentToolDocument = exports.ResolveAiAgentApprovalDocument = exports.ListAiAgentApprovalsDocument = exports.RememberAiAgentSessionFactsDocument = exports.RemoveAiAgentProcedureDocument = exports.RemoveAiAgentUseCaseDocument = exports.SaveAiAgentProcedureDocument = exports.SaveAiAgentUseCaseDocument = exports.AiAgentConversationOutcomeDocument = exports.AiAgentMetricsSeriesDocument = exports.AiAgentConversationMetricsDocument = exports.AiAgentRetentionPolicyDocument = exports.SetAiAgentRetentionPolicyDocument = exports.ListAiAgentScenariosDocument = exports.AiAgentTraceDocument = exports.AiAgentUseCaseOverlapDocument = exports.ListAiAgentToolsDocument = exports.ListAiAgentProceduresDocument = exports.ListAiAgentUseCasesDocument = exports.RemoveAiAgentDocument = void 0;
 exports.getSdk = getSdk;
 var AiAgentAnalysisFailureReason;
 (function (AiAgentAnalysisFailureReason) {
@@ -11,6 +11,7 @@ var AiAgentAnalysisFailureReason;
 })(AiAgentAnalysisFailureReason || (exports.AiAgentAnalysisFailureReason = AiAgentAnalysisFailureReason = {}));
 var AiAgentChannelType;
 (function (AiAgentChannelType) {
+    AiAgentChannelType["Email"] = "email";
     AiAgentChannelType["Web"] = "web";
     AiAgentChannelType["Whatsapp"] = "whatsapp";
 })(AiAgentChannelType || (exports.AiAgentChannelType = AiAgentChannelType = {}));
@@ -32,6 +33,12 @@ var AiAgentConversationClass;
     AiAgentConversationClass["NaoResolvida"] = "NAO_RESOLVIDA";
     AiAgentConversationClass["Resolvida"] = "RESOLVIDA";
 })(AiAgentConversationClass || (exports.AiAgentConversationClass = AiAgentConversationClass = {}));
+var AiAgentConversationSortField;
+(function (AiAgentConversationSortField) {
+    AiAgentConversationSortField["Date"] = "DATE";
+    AiAgentConversationSortField["Status"] = "STATUS";
+    AiAgentConversationSortField["Subcategory"] = "SUBCATEGORY";
+})(AiAgentConversationSortField || (exports.AiAgentConversationSortField = AiAgentConversationSortField = {}));
 var AiAgentConversationState;
 (function (AiAgentConversationState) {
     AiAgentConversationState["EmAndamento"] = "EM_ANDAMENTO";
@@ -41,6 +48,13 @@ var AiAgentConversationState;
     AiAgentConversationState["EncerradaPorTeto"] = "ENCERRADA_POR_TETO";
     AiAgentConversationState["EncerradaPorTransbordo"] = "ENCERRADA_POR_TRANSBORDO";
 })(AiAgentConversationState || (exports.AiAgentConversationState = AiAgentConversationState = {}));
+var AiAgentConversationStatus;
+(function (AiAgentConversationStatus) {
+    AiAgentConversationStatus["InProgress"] = "IN_PROGRESS";
+    AiAgentConversationStatus["NotEligible"] = "NOT_ELIGIBLE";
+    AiAgentConversationStatus["Resolved"] = "RESOLVED";
+    AiAgentConversationStatus["Unresolved"] = "UNRESOLVED";
+})(AiAgentConversationStatus || (exports.AiAgentConversationStatus = AiAgentConversationStatus = {}));
 var AiAgentConversationSubcategory;
 (function (AiAgentConversationSubcategory) {
     AiAgentConversationSubcategory["AbandonoAposEsclarecimento"] = "ABANDONO_APOS_ESCLARECIMENTO";
@@ -72,6 +86,11 @@ var AiAgentHandoffReason;
     AiAgentHandoffReason["Undeclared"] = "undeclared";
     AiAgentHandoffReason["Unresolved"] = "unresolved";
 })(AiAgentHandoffReason || (exports.AiAgentHandoffReason = AiAgentHandoffReason = {}));
+var AiAgentMetricsBucket;
+(function (AiAgentMetricsBucket) {
+    AiAgentMetricsBucket["Day"] = "DAY";
+    AiAgentMetricsBucket["Week"] = "WEEK";
+})(AiAgentMetricsBucket || (exports.AiAgentMetricsBucket = AiAgentMetricsBucket = {}));
 var AiAgentRiskAlert;
 (function (AiAgentRiskAlert) {
     AiAgentRiskAlert["Cancelamento"] = "cancelamento";
@@ -92,6 +111,11 @@ var AiAgentSentiment;
     AiAgentSentiment["Neutro"] = "neutro";
     AiAgentSentiment["Positivo"] = "positivo";
 })(AiAgentSentiment || (exports.AiAgentSentiment = AiAgentSentiment = {}));
+var AiAgentSortDirection;
+(function (AiAgentSortDirection) {
+    AiAgentSortDirection["Asc"] = "ASC";
+    AiAgentSortDirection["Desc"] = "DESC";
+})(AiAgentSortDirection || (exports.AiAgentSortDirection = AiAgentSortDirection = {}));
 var AiAgentTechnicalFailure;
 (function (AiAgentTechnicalFailure) {
     AiAgentTechnicalFailure["Erro_5Xx"] = "ERRO_5XX";
@@ -707,23 +731,49 @@ exports.AiAgentRetentionPolicyDocument = `
 }
     `;
 exports.AiAgentConversationMetricsDocument = `
-    query aiAgentConversationMetrics($input: AiAgentMetricsInput!) {
+    query aiAgentConversationMetrics($input: AiAgentConversationMetricsInput!) {
   aiAgentConversationMetrics(input: $input) {
-    sessionId
-    channel
-    turns
-    startedAt
-    lastTurnAt
-    totalTokens
-    costMicroUsd
-    durationMs
-    lastOutcome
-    state
-    status
-    subcategory
-    contactReason
-    contactReasonTag
-    channelType
+    items {
+      sessionId
+      channel
+      turns
+      startedAt
+      lastTurnAt
+      totalTokens
+      costMicroUsd
+      durationMs
+      lastOutcome
+      state
+      status
+      subcategory
+      contactReason
+      contactReasonTag
+      channelType
+    }
+    total
+    limit
+    offset
+    truncated
+  }
+}
+    `;
+exports.AiAgentMetricsSeriesDocument = `
+    query aiAgentMetricsSeries($input: AiAgentMetricsSeriesInput!) {
+  aiAgentMetricsSeries(input: $input) {
+    points {
+      date
+      conversations
+      conversationsEligible
+      conversationsResolved
+      conversationsUnresolved
+      conversationsHandoffNeed
+      conversationsAbandoned
+      resolvedRate
+      unresolvedRate
+      handoffNeedRate
+      abandonmentRate
+    }
+    truncated
   }
 }
     `;
@@ -1088,6 +1138,9 @@ function getSdk(requester) {
         aiAgentConversationMetrics(variables, options) {
             return requester(exports.AiAgentConversationMetricsDocument, variables, options);
         },
+        aiAgentMetricsSeries(variables, options) {
+            return requester(exports.AiAgentMetricsSeriesDocument, variables, options);
+        },
         aiAgentConversationOutcome(variables, options) {
             return requester(exports.AiAgentConversationOutcomeDocument, variables, options);
         },

package/src/sdks/drozbot.d.ts

@@ -194,6 +194,11 @@ export type ChatbotConversation = {
     transferredTo?: Maybe<Scalars['String']['output']>;
     updatedAt: Scalars['DateTime']['output'];
 };
+export declare enum ConversationChannelKind {
+    Other = "OTHER",
+    Web = "WEB",
+    Whatsapp = "WHATSAPP"
+}
 export type CreateDrozBotInstanceInput = {
     callbackBaseUrl?: InputMaybe<Scalars['String']['input']>;
     credentialId: Scalars['ID']['input'];
@@ -221,6 +226,7 @@ export type CreateDrozBotTicketCommentsInput = {
 export type CreateDrozBotTicketInput = {
     /** Abre a sessão já no agente de IA, sem depender de automação ligada à instância. */
     agentId?: InputMaybe<Scalars['ID']['input']>;
+    channel?: InputMaybe<ConversationChannelKind>;
     collectedFacts?: InputMaybe<Scalars['JSON']['input']>;
     comment?: InputMaybe<Scalars['String']['input']>;
     /** Destino da conversa quando o agente passa para uma pessoa: DRN da instância que recebe (fila do Droz Chat, Zendesk, Salesforce...). Ausente: a sessão encerra. */

package/src/sdks/drozbot.js

@@ -1,8 +1,8 @@
 "use strict";
 /* istanbul ignore file */
 Object.defineProperty(exports, "__esModule", { value: true });
-exports.GetDrozbotTalkAnalysisDocument = exports.DrozbotTalkAnalysisIntentionsDocument = exports.DrozbotAiTalkAnalysisPendingRetriesDocument = exports.DrozbotAiTalkAnalysisInputsDocument = exports.FetchDrozbotTalkAnalysisDatasetDocument = exports.PredictIntentDocument = exports.UpsertIntentDictionaryDocument = exports.ListIntentDictionaryDocument = exports.GetIntentDictionaryDocument = exports.CreateDrozBotTicketCommentDocument = exports.CreateDrozBotTicketCommentsDocument = exports.CreateDrozBotTicketDocument = exports.RemoveDrozBotInstanceDocument = exports.UpdateDrozBotInstanceDocument = exports.CreateDrozBotInstanceDocument = exports.GetCustomerByPhoneDocument = exports.ListDrozBotInstancesDocument = exports.GetDrozBotInstanceDocument = exports.SyncChatbotConversationsDocument = exports.RequestDrozBotAssessDocument = exports.RunDrozbotAiActionHumanizedAnswerDocument = exports.RunDrozbotAiActionDocument = exports.DrozBotWhatsAppTemplateFragmentDoc = exports.DrozBotWhatsAppBotFragmentDoc = exports.DrozbotTalkAnalysisFragmentDoc = exports.DrozbotTalkAnalysisEvaluationFragmentDoc = exports.DrozbotTalkAnalysisInputFragmentDoc = exports.IntentFragmentDoc = exports.IntentDictionaryFragmentDoc = exports.DrozBotCustomerFragmentDoc = exports.DrozBotTicketCommentFragmentDoc = exports.DrozbotFragmentDoc = exports.AiActionVariableValueFragmentDoc = exports.Typenames = exports.DrozbotTalkAnalysisSentiment = exports.DrozbotTalkAnalysisSatisfactionLevel = exports.DrozbotTalkAnalysisCustomerEffortLabel = exports.DrozbotTalkAnalysisAbandonmentType = exports.DrozbotBatchJobStatus = exports.DrozbotAiTalkAnalysisProcessingStatus = exports.DrozbotAiAction = exports.DrozBotWhatsAppTemplateTypes = exports.DrozBotWhatsAppTemplateStates = exports.DrozBotWhatsAppBotProviders = exports.DrozBotTicketMessageSender = exports.DrozBotIntegrationType = exports.DrozBotAssessType = exports.Can = exports.AppInstanceStatus = exports.AiActionDataSourceType = void 0;
-exports.serviceName = exports.InternalWhatsAppActiveDispatchDocument = exports.RegisterRootCredentialDocument = exports.ListWhatsAppBotTemplatesDocument = exports.GetWhatsAppBotDetailsDocument = exports.ListWhatsAppBotsDocument = exports.EvaluateDrozbotTalkAnalysisOutputDocument = exports.AnalyzeDrozbotTalkDocument = exports.GetDrozbotTalkAnalysisEmbedUrlDocument = exports.DrozbotTalkConversationDocument = exports.TriggerDrozbotTalkAnalysisBackfillDocument = exports.TriggerDrozbotTalkAnalysisBatchDocument = exports.TriggerDrozbotTalkAnalysisIngestDocument = exports.ListDrozbotTalkAnalysesDocument = void 0;
+exports.DrozbotTalkAnalysisIntentionsDocument = exports.DrozbotAiTalkAnalysisPendingRetriesDocument = exports.DrozbotAiTalkAnalysisInputsDocument = exports.FetchDrozbotTalkAnalysisDatasetDocument = exports.PredictIntentDocument = exports.UpsertIntentDictionaryDocument = exports.ListIntentDictionaryDocument = exports.GetIntentDictionaryDocument = exports.CreateDrozBotTicketCommentDocument = exports.CreateDrozBotTicketCommentsDocument = exports.CreateDrozBotTicketDocument = exports.RemoveDrozBotInstanceDocument = exports.UpdateDrozBotInstanceDocument = exports.CreateDrozBotInstanceDocument = exports.GetCustomerByPhoneDocument = exports.ListDrozBotInstancesDocument = exports.GetDrozBotInstanceDocument = exports.SyncChatbotConversationsDocument = exports.RequestDrozBotAssessDocument = exports.RunDrozbotAiActionHumanizedAnswerDocument = exports.RunDrozbotAiActionDocument = exports.DrozBotWhatsAppTemplateFragmentDoc = exports.DrozBotWhatsAppBotFragmentDoc = exports.DrozbotTalkAnalysisFragmentDoc = exports.DrozbotTalkAnalysisEvaluationFragmentDoc = exports.DrozbotTalkAnalysisInputFragmentDoc = exports.IntentFragmentDoc = exports.IntentDictionaryFragmentDoc = exports.DrozBotCustomerFragmentDoc = exports.DrozBotTicketCommentFragmentDoc = exports.DrozbotFragmentDoc = exports.AiActionVariableValueFragmentDoc = exports.Typenames = exports.DrozbotTalkAnalysisSentiment = exports.DrozbotTalkAnalysisSatisfactionLevel = exports.DrozbotTalkAnalysisCustomerEffortLabel = exports.DrozbotTalkAnalysisAbandonmentType = exports.DrozbotBatchJobStatus = exports.DrozbotAiTalkAnalysisProcessingStatus = exports.DrozbotAiAction = exports.DrozBotWhatsAppTemplateTypes = exports.DrozBotWhatsAppTemplateStates = exports.DrozBotWhatsAppBotProviders = exports.DrozBotTicketMessageSender = exports.DrozBotIntegrationType = exports.DrozBotAssessType = exports.ConversationChannelKind = exports.Can = exports.AppInstanceStatus = exports.AiActionDataSourceType = void 0;
+exports.serviceName = exports.InternalWhatsAppActiveDispatchDocument = exports.RegisterRootCredentialDocument = exports.ListWhatsAppBotTemplatesDocument = exports.GetWhatsAppBotDetailsDocument = exports.ListWhatsAppBotsDocument = exports.EvaluateDrozbotTalkAnalysisOutputDocument = exports.AnalyzeDrozbotTalkDocument = exports.GetDrozbotTalkAnalysisEmbedUrlDocument = exports.DrozbotTalkConversationDocument = exports.TriggerDrozbotTalkAnalysisBackfillDocument = exports.TriggerDrozbotTalkAnalysisBatchDocument = exports.TriggerDrozbotTalkAnalysisIngestDocument = exports.ListDrozbotTalkAnalysesDocument = exports.GetDrozbotTalkAnalysisDocument = void 0;
 exports.getSdk = getSdk;
 var AiActionDataSourceType;
 (function (AiActionDataSourceType) {
@@ -22,6 +22,12 @@ var Can;
     Can["Remove"] = "remove";
     Can["Write"] = "write";
 })(Can || (exports.Can = Can = {}));
+var ConversationChannelKind;
+(function (ConversationChannelKind) {
+    ConversationChannelKind["Other"] = "OTHER";
+    ConversationChannelKind["Web"] = "WEB";
+    ConversationChannelKind["Whatsapp"] = "WHATSAPP";
+})(ConversationChannelKind || (exports.ConversationChannelKind = ConversationChannelKind = {}));
 var DrozBotAssessType;
 (function (DrozBotAssessType) {
     DrozBotAssessType["Csat"] = "CSAT";