@droz-js/sdk 0.20.18 → 0.20.21

package/package.json

@@ -1,7 +1,7 @@
 {
   "name": "@droz-js/sdk",
   "description": "Droz SDK",
-  "version": "0.20.18",
+  "version": "0.20.21",
   "private": false,
   "repository": {
     "type": "git",

package/src/sdks/ai.d.ts

@@ -215,6 +215,8 @@ export type AiAgentConversationMetrics = {
 };
 export type AiAgentConversationOutcome = {
     agentId: Scalars['ID']['output'];
+    /** Escrito pelo modelo ao transferir ou encerrar; nao substitui o que foi medido. */
+    agentSummary?: Maybe<Scalars['String']['output']>;
     agentVersion: Scalars['String']['output'];
     /** Fatos da sessao; chave e valor mascarados quando a politica de retencao pede. */
     collectedData: Scalars['JSON']['output'];
@@ -222,7 +224,11 @@ export type AiAgentConversationOutcome = {
     collectedDataAvailable: Scalars['Boolean']['output'];
     /** Motivo da parada do ultimo turno, quando houve. */
     haltReason?: Maybe<Scalars['String']['output']>;
+    /** Motivo do ultimo pedido de pessoa, com os mesmos valores de `handoffsByReason`. */
+    handoffReason?: Maybe<Scalars['String']['output']>;
     lastTurnAt: Scalars['Number']['output'];
+    /** O que o agente disse ao consumidor que vai acontecer. */
+    promisedNextStep?: Maybe<Scalars['String']['output']>;
     resolution: Scalars['String']['output'];
     resolutionDefinition: Scalars['String']['output'];
     sessionId: Scalars['ID']['output'];
@@ -322,9 +328,10 @@ export type AiAgentMetrics = {
     haltReasons: Array<AiAgentMetricsCount>;
     haltedTurns: Scalars['Number']['output'];
     /**
-     * Por que a pessoa foi pedida: `customer_request` quando o consumidor pediu ou o agente concluiu que
-     * precisava, `tool_failure`, `provider_unavailable`, `budget_exceeded`, `period_budget_exceeded` ou
-     * `unresolved` quando o agente parou sem concluir.
+     * Por que a pessoa foi pedida. Declarado pelo agente: `customer_request`, `out_of_scope`,
+     * `knowledge_gap`, `policy_requires_human`, `cannot_resolve`, `tool_failure`; `undeclared` quando ele
+     * transferiu sem declarar. Da plataforma: `tool_failure`, `provider_unavailable`, `budget_exceeded`,
+     * `period_budget_exceeded` e `unresolved` quando o agente parou sem concluir.
      */
     handoffsByReason: Array<AiAgentMetricsCount>;
     /** Turnos que terminaram pedindo uma pessoa (pedido, nao transferencia). */
@@ -466,9 +473,10 @@ export type AiAgentScenarioReport = {
     /** Execuções que o prazo interrompeu antes de poderem ser julgadas. */
     cut: Scalars['Int']['output'];
     /**
-     * Por que a conversa foi para uma pessoa, contado entre as execuções julgadas. `customer_request` é
-     * entrega por decisão do agente; `provider_unavailable` e `unresolved` são desistência. A taxa
-     * sozinha não separa as duas.
+     * Por que a conversa foi para uma pessoa, contado entre as execuções julgadas. Os motivos declarados
+     * pelo agente (`customer_request`, `out_of_scope`, `knowledge_gap`, `policy_requires_human`,
+     * `cannot_resolve`) são entrega por decisão dele; `provider_unavailable` e `unresolved` são desistência.
+     * A taxa sozinha não separa as duas.
      */
     handoffReasons: Array<AiAgentMetricsCount>;
     /** Execuções efetivamente julgadas. Zero significa que este cenário não produziu evidência. */

package/src/sdks/drozchat.d.ts

@@ -405,6 +405,7 @@ export type CustomField = {
     name: Scalars['String']['output'];
     options: Array<CustomFieldOption>;
     order: Scalars['Int']['output'];
+    removedOptions: Array<CustomFieldOption>;
     type: CustomFieldType;
     updatedAt: Scalars['DateTime']['output'];
     usedInTicket: Scalars['Boolean']['output'];
@@ -1863,6 +1864,7 @@ export type DeleteNoteMutation = {
 };
 export type CustomFieldFragment = (Pick<CustomField, 'id' | 'name' | 'type' | 'isRequired' | 'order' | 'isActive' | 'usedInTicket' | 'maxLength' | 'createdAt' | 'updatedAt'> & {
     options: Array<Pick<CustomFieldOption, 'label' | 'tag'>>;
+    removedOptions: Array<Pick<CustomFieldOption, 'label' | 'tag'>>;
 });
 export type TicketCustomFieldValueFragment = (Pick<TicketCustomFieldValue, 'value' | 'isMissingRequired'> & {
     field: CustomFieldFragment;
@@ -2558,7 +2560,7 @@ export declare const CustomerFragmentDoc = "\n    fragment customer on DrozChatC
 export declare const TicketTriggerAppFragmentDoc = "\n    fragment ticketTriggerApp on TicketTriggerApp {\n  drn\n  name\n  appId\n  appName\n  appColor\n  channels {\n    id\n    main\n    readonly\n    hidden\n    sources\n    unreadMessagesCount\n  }\n}\n    ";
 export declare const DrozChatChannelFragmentDoc = "\n    fragment drozChatChannel on DrozChatChannel {\n  id\n  name\n  drn\n  agentIds\n  groupIds\n  ticketAutoAssigner\n  ticketAutoAssignerType\n  maxSimultaneousAttendances\n  createdAt\n  updatedAt\n  deletedAt\n}\n    ";
 export declare const TicketFragmentDoc = "\n    fragment ticket on Ticket {\n  channelId\n  id\n  subject\n  description\n  state\n  status\n  priority\n  tags\n  externalProviderId\n  externalId\n  protocol\n  assignee {\n    ...drozChatAgent\n  }\n  modifiedBy {\n    ...drozChatAgent\n  }\n  closedBy {\n    ...drozChatAgent\n  }\n  customer {\n    ...customer\n  }\n  triggerApp {\n    ...ticketTriggerApp\n  }\n  channel {\n    ...drozChatChannel\n  }\n  createdAt\n  updatedAt\n  assignedAt\n  closedAt\n  lastMessageAt\n  firstAgentResponseAt\n  timeToFirstAgentResponseInMs\n  timeToCloseInMs\n  messagesCount\n  lastMessage\n  participants {\n    email\n    name\n  }\n  unreadMessagesCount\n}\n    ";
-export declare const CustomFieldFragmentDoc = "\n    fragment customField on CustomField {\n  id\n  name\n  type\n  options {\n    label\n    tag\n  }\n  isRequired\n  order\n  isActive\n  usedInTicket\n  maxLength\n  createdAt\n  updatedAt\n}\n    ";
+export declare const CustomFieldFragmentDoc = "\n    fragment customField on CustomField {\n  id\n  name\n  type\n  options {\n    label\n    tag\n  }\n  removedOptions {\n    label\n    tag\n  }\n  isRequired\n  order\n  isActive\n  usedInTicket\n  maxLength\n  createdAt\n  updatedAt\n}\n    ";
 export declare const TicketCustomFieldValueFragmentDoc = "\n    fragment ticketCustomFieldValue on TicketCustomFieldValue {\n  field {\n    ...customField\n  }\n  value\n  isMissingRequired\n}\n    ";
 export declare const TicketWithCustomFieldValuesFragmentDoc = "\n    fragment ticketWithCustomFieldValues on Ticket {\n  ...ticket\n  customFieldValues {\n    ...ticketCustomFieldValue\n  }\n}\n    ";
 export declare const GlobalConfigurationFragmentDoc = "\n    fragment globalConfiguration on GlobalConfiguration {\n  maxSimultaneousAttendances\n  createdAt\n  updatedAt\n}\n    ";
@@ -2608,15 +2610,15 @@ export declare const ListNotesDocument = "\n    query listNotes($customerId: Str
 export declare const CreateNoteDocument = "\n    mutation createNote($input: CreateCustomerNoteInput!) {\n  createNote(input: $input) {\n    ...customerNote\n  }\n}\n    \n    fragment customerNote on CustomerNote {\n  id\n  note\n  createdBy {\n    ...drozChatAgent\n  }\n  createdAt\n  updatedAt\n}\n    \n\n    fragment drozChatAgent on DrozChatAgent {\n  id\n  name\n}\n    ";
 export declare const UpdateNoteDocument = "\n    mutation updateNote($input: UpdateCustomerNoteInput!) {\n  updateNote(input: $input) {\n    ...customerNote\n  }\n}\n    \n    fragment customerNote on CustomerNote {\n  id\n  note\n  createdBy {\n    ...drozChatAgent\n  }\n  createdAt\n  updatedAt\n}\n    \n\n    fragment drozChatAgent on DrozChatAgent {\n  id\n  name\n}\n    ";
 export declare const DeleteNoteDocument = "\n    mutation deleteNote($input: DeleteCustomerNoteInput!) {\n  deleteNote(input: $input) {\n    ...customerNote\n  }\n}\n    \n    fragment customerNote on CustomerNote {\n  id\n  note\n  createdBy {\n    ...drozChatAgent\n  }\n  createdAt\n  updatedAt\n}\n    \n\n    fragment drozChatAgent on DrozChatAgent {\n  id\n  name\n}\n    ";
-export declare const ListCustomFieldsDocument = "\n    query listCustomFields {\n  listCustomFields {\n    ...customField\n  }\n}\n    \n    fragment customField on CustomField {\n  id\n  name\n  type\n  options {\n    label\n    tag\n  }\n  isRequired\n  order\n  isActive\n  usedInTicket\n  maxLength\n  createdAt\n  updatedAt\n}\n    ";
-export declare const CreateCustomFieldDocument = "\n    mutation createCustomField($input: CreateCustomFieldInput!) {\n  createCustomField(input: $input) {\n    ...customField\n  }\n}\n    \n    fragment customField on CustomField {\n  id\n  name\n  type\n  options {\n    label\n    tag\n  }\n  isRequired\n  order\n  isActive\n  usedInTicket\n  maxLength\n  createdAt\n  updatedAt\n}\n    ";
-export declare const UpdateCustomFieldDocument = "\n    mutation updateCustomField($input: UpdateCustomFieldInput!) {\n  updateCustomField(input: $input) {\n    ...customField\n  }\n}\n    \n    fragment customField on CustomField {\n  id\n  name\n  type\n  options {\n    label\n    tag\n  }\n  isRequired\n  order\n  isActive\n  usedInTicket\n  maxLength\n  createdAt\n  updatedAt\n}\n    ";
+export declare const ListCustomFieldsDocument = "\n    query listCustomFields {\n  listCustomFields {\n    ...customField\n  }\n}\n    \n    fragment customField on CustomField {\n  id\n  name\n  type\n  options {\n    label\n    tag\n  }\n  removedOptions {\n    label\n    tag\n  }\n  isRequired\n  order\n  isActive\n  usedInTicket\n  maxLength\n  createdAt\n  updatedAt\n}\n    ";
+export declare const CreateCustomFieldDocument = "\n    mutation createCustomField($input: CreateCustomFieldInput!) {\n  createCustomField(input: $input) {\n    ...customField\n  }\n}\n    \n    fragment customField on CustomField {\n  id\n  name\n  type\n  options {\n    label\n    tag\n  }\n  removedOptions {\n    label\n    tag\n  }\n  isRequired\n  order\n  isActive\n  usedInTicket\n  maxLength\n  createdAt\n  updatedAt\n}\n    ";
+export declare const UpdateCustomFieldDocument = "\n    mutation updateCustomField($input: UpdateCustomFieldInput!) {\n  updateCustomField(input: $input) {\n    ...customField\n  }\n}\n    \n    fragment customField on CustomField {\n  id\n  name\n  type\n  options {\n    label\n    tag\n  }\n  removedOptions {\n    label\n    tag\n  }\n  isRequired\n  order\n  isActive\n  usedInTicket\n  maxLength\n  createdAt\n  updatedAt\n}\n    ";
 export declare const DeleteCustomFieldDocument = "\n    mutation deleteCustomField($id: ID!) {\n  deleteCustomField(id: $id)\n}\n    ";
-export declare const ReorderCustomFieldsDocument = "\n    mutation reorderCustomFields($input: ReorderCustomFieldsInput!) {\n  reorderCustomFields(input: $input) {\n    ...customField\n  }\n}\n    \n    fragment customField on CustomField {\n  id\n  name\n  type\n  options {\n    label\n    tag\n  }\n  isRequired\n  order\n  isActive\n  usedInTicket\n  maxLength\n  createdAt\n  updatedAt\n}\n    ";
-export declare const SearchTicketsWithCustomFieldValuesDocument = "\n    query searchTicketsWithCustomFieldValues($q: String, $filters: [TicketSearchFilterInput!], $sortBy: [TicketSearchSortBy!], $page: Number, $perPage: Number) {\n  searchTickets(\n    q: $q\n    filters: $filters\n    sortBy: $sortBy\n    page: $page\n    perPage: $perPage\n  ) {\n    nodes {\n      ...ticketWithCustomFieldValues\n    }\n    stats {\n      found\n      outOf\n      page\n      totalPages\n      perPage\n      searchTime\n    }\n  }\n}\n    \n    fragment ticketWithCustomFieldValues on Ticket {\n  ...ticket\n  customFieldValues {\n    ...ticketCustomFieldValue\n  }\n}\n    \n\n    fragment ticket on Ticket {\n  channelId\n  id\n  subject\n  description\n  state\n  status\n  priority\n  tags\n  externalProviderId\n  externalId\n  protocol\n  assignee {\n    ...drozChatAgent\n  }\n  modifiedBy {\n    ...drozChatAgent\n  }\n  closedBy {\n    ...drozChatAgent\n  }\n  customer {\n    ...customer\n  }\n  triggerApp {\n    ...ticketTriggerApp\n  }\n  channel {\n    ...drozChatChannel\n  }\n  createdAt\n  updatedAt\n  assignedAt\n  closedAt\n  lastMessageAt\n  firstAgentResponseAt\n  timeToFirstAgentResponseInMs\n  timeToCloseInMs\n  messagesCount\n  lastMessage\n  participants {\n    email\n    name\n  }\n  unreadMessagesCount\n}\n    \n\n    fragment drozChatAgent on DrozChatAgent {\n  id\n  name\n}\n    \n\n    fragment customer on DrozChatCustomer {\n  id\n  name\n  alternateName\n  email\n  phone\n  document\n  externalId\n  emails\n  phones\n  documents\n  externalIds\n  createdAt\n  updatedAt\n}\n    \n\n    fragment ticketTriggerApp on TicketTriggerApp {\n  drn\n  name\n  appId\n  appName\n  appColor\n  channels {\n    id\n    main\n    readonly\n    hidden\n    sources\n    unreadMessagesCount\n  }\n}\n    \n\n    fragment drozChatChannel on DrozChatChannel {\n  id\n  name\n  drn\n  agentIds\n  groupIds\n  ticketAutoAssigner\n  ticketAutoAssignerType\n  maxSimultaneousAttendances\n  createdAt\n  updatedAt\n  deletedAt\n}\n    \n\n    fragment ticketCustomFieldValue on TicketCustomFieldValue {\n  field {\n    ...customField\n  }\n  value\n  isMissingRequired\n}\n    \n\n    fragment customField on CustomField {\n  id\n  name\n  type\n  options {\n    label\n    tag\n  }\n  isRequired\n  order\n  isActive\n  usedInTicket\n  maxLength\n  createdAt\n  updatedAt\n}\n    ";
-export declare const SetCustomFieldValueDocument = "\n    mutation setCustomFieldValue($input: SetCustomFieldValueInput!) {\n  setCustomFieldValue(input: $input) {\n    id\n    customFieldValues {\n      ...ticketCustomFieldValue\n    }\n  }\n}\n    \n    fragment ticketCustomFieldValue on TicketCustomFieldValue {\n  field {\n    ...customField\n  }\n  value\n  isMissingRequired\n}\n    \n\n    fragment customField on CustomField {\n  id\n  name\n  type\n  options {\n    label\n    tag\n  }\n  isRequired\n  order\n  isActive\n  usedInTicket\n  maxLength\n  createdAt\n  updatedAt\n}\n    ";
-export declare const ClearCustomFieldValueDocument = "\n    mutation clearCustomFieldValue($input: ClearCustomFieldValueInput!) {\n  clearCustomFieldValue(input: $input) {\n    id\n    customFieldValues {\n      ...ticketCustomFieldValue\n    }\n  }\n}\n    \n    fragment ticketCustomFieldValue on TicketCustomFieldValue {\n  field {\n    ...customField\n  }\n  value\n  isMissingRequired\n}\n    \n\n    fragment customField on CustomField {\n  id\n  name\n  type\n  options {\n    label\n    tag\n  }\n  isRequired\n  order\n  isActive\n  usedInTicket\n  maxLength\n  createdAt\n  updatedAt\n}\n    ";
-export declare const CustomFieldValuesForTicketDocument = "\n    query customFieldValuesForTicket($ticketId: ID!) {\n  customFieldValuesForTicket(ticketId: $ticketId) {\n    ...ticketCustomFieldValue\n  }\n}\n    \n    fragment ticketCustomFieldValue on TicketCustomFieldValue {\n  field {\n    ...customField\n  }\n  value\n  isMissingRequired\n}\n    \n\n    fragment customField on CustomField {\n  id\n  name\n  type\n  options {\n    label\n    tag\n  }\n  isRequired\n  order\n  isActive\n  usedInTicket\n  maxLength\n  createdAt\n  updatedAt\n}\n    ";
+export declare const ReorderCustomFieldsDocument = "\n    mutation reorderCustomFields($input: ReorderCustomFieldsInput!) {\n  reorderCustomFields(input: $input) {\n    ...customField\n  }\n}\n    \n    fragment customField on CustomField {\n  id\n  name\n  type\n  options {\n    label\n    tag\n  }\n  removedOptions {\n    label\n    tag\n  }\n  isRequired\n  order\n  isActive\n  usedInTicket\n  maxLength\n  createdAt\n  updatedAt\n}\n    ";
+export declare const SearchTicketsWithCustomFieldValuesDocument = "\n    query searchTicketsWithCustomFieldValues($q: String, $filters: [TicketSearchFilterInput!], $sortBy: [TicketSearchSortBy!], $page: Number, $perPage: Number) {\n  searchTickets(\n    q: $q\n    filters: $filters\n    sortBy: $sortBy\n    page: $page\n    perPage: $perPage\n  ) {\n    nodes {\n      ...ticketWithCustomFieldValues\n    }\n    stats {\n      found\n      outOf\n      page\n      totalPages\n      perPage\n      searchTime\n    }\n  }\n}\n    \n    fragment ticketWithCustomFieldValues on Ticket {\n  ...ticket\n  customFieldValues {\n    ...ticketCustomFieldValue\n  }\n}\n    \n\n    fragment ticket on Ticket {\n  channelId\n  id\n  subject\n  description\n  state\n  status\n  priority\n  tags\n  externalProviderId\n  externalId\n  protocol\n  assignee {\n    ...drozChatAgent\n  }\n  modifiedBy {\n    ...drozChatAgent\n  }\n  closedBy {\n    ...drozChatAgent\n  }\n  customer {\n    ...customer\n  }\n  triggerApp {\n    ...ticketTriggerApp\n  }\n  channel {\n    ...drozChatChannel\n  }\n  createdAt\n  updatedAt\n  assignedAt\n  closedAt\n  lastMessageAt\n  firstAgentResponseAt\n  timeToFirstAgentResponseInMs\n  timeToCloseInMs\n  messagesCount\n  lastMessage\n  participants {\n    email\n    name\n  }\n  unreadMessagesCount\n}\n    \n\n    fragment drozChatAgent on DrozChatAgent {\n  id\n  name\n}\n    \n\n    fragment customer on DrozChatCustomer {\n  id\n  name\n  alternateName\n  email\n  phone\n  document\n  externalId\n  emails\n  phones\n  documents\n  externalIds\n  createdAt\n  updatedAt\n}\n    \n\n    fragment ticketTriggerApp on TicketTriggerApp {\n  drn\n  name\n  appId\n  appName\n  appColor\n  channels {\n    id\n    main\n    readonly\n    hidden\n    sources\n    unreadMessagesCount\n  }\n}\n    \n\n    fragment drozChatChannel on DrozChatChannel {\n  id\n  name\n  drn\n  agentIds\n  groupIds\n  ticketAutoAssigner\n  ticketAutoAssignerType\n  maxSimultaneousAttendances\n  createdAt\n  updatedAt\n  deletedAt\n}\n    \n\n    fragment ticketCustomFieldValue on TicketCustomFieldValue {\n  field {\n    ...customField\n  }\n  value\n  isMissingRequired\n}\n    \n\n    fragment customField on CustomField {\n  id\n  name\n  type\n  options {\n    label\n    tag\n  }\n  removedOptions {\n    label\n    tag\n  }\n  isRequired\n  order\n  isActive\n  usedInTicket\n  maxLength\n  createdAt\n  updatedAt\n}\n    ";
+export declare const SetCustomFieldValueDocument = "\n    mutation setCustomFieldValue($input: SetCustomFieldValueInput!) {\n  setCustomFieldValue(input: $input) {\n    id\n    customFieldValues {\n      ...ticketCustomFieldValue\n    }\n  }\n}\n    \n    fragment ticketCustomFieldValue on TicketCustomFieldValue {\n  field {\n    ...customField\n  }\n  value\n  isMissingRequired\n}\n    \n\n    fragment customField on CustomField {\n  id\n  name\n  type\n  options {\n    label\n    tag\n  }\n  removedOptions {\n    label\n    tag\n  }\n  isRequired\n  order\n  isActive\n  usedInTicket\n  maxLength\n  createdAt\n  updatedAt\n}\n    ";
+export declare const ClearCustomFieldValueDocument = "\n    mutation clearCustomFieldValue($input: ClearCustomFieldValueInput!) {\n  clearCustomFieldValue(input: $input) {\n    id\n    customFieldValues {\n      ...ticketCustomFieldValue\n    }\n  }\n}\n    \n    fragment ticketCustomFieldValue on TicketCustomFieldValue {\n  field {\n    ...customField\n  }\n  value\n  isMissingRequired\n}\n    \n\n    fragment customField on CustomField {\n  id\n  name\n  type\n  options {\n    label\n    tag\n  }\n  removedOptions {\n    label\n    tag\n  }\n  isRequired\n  order\n  isActive\n  usedInTicket\n  maxLength\n  createdAt\n  updatedAt\n}\n    ";
+export declare const CustomFieldValuesForTicketDocument = "\n    query customFieldValuesForTicket($ticketId: ID!) {\n  customFieldValuesForTicket(ticketId: $ticketId) {\n    ...ticketCustomFieldValue\n  }\n}\n    \n    fragment ticketCustomFieldValue on TicketCustomFieldValue {\n  field {\n    ...customField\n  }\n  value\n  isMissingRequired\n}\n    \n\n    fragment customField on CustomField {\n  id\n  name\n  type\n  options {\n    label\n    tag\n  }\n  removedOptions {\n    label\n    tag\n  }\n  isRequired\n  order\n  isActive\n  usedInTicket\n  maxLength\n  createdAt\n  updatedAt\n}\n    ";
 export declare const GetGlobalConfigurationDocument = "\n    query getGlobalConfiguration {\n  getGlobalConfiguration {\n    ...globalConfiguration\n  }\n}\n    \n    fragment globalConfiguration on GlobalConfiguration {\n  maxSimultaneousAttendances\n  createdAt\n  updatedAt\n}\n    ";
 export declare const SetMaxSimultaneousAttendancesDocument = "\n    mutation setMaxSimultaneousAttendances($input: SetMaxSimultaneousAttendancesInput!) {\n  setMaxSimultaneousAttendances(input: $input) {\n    ...globalConfiguration\n  }\n}\n    \n    fragment globalConfiguration on GlobalConfiguration {\n  maxSimultaneousAttendances\n  createdAt\n  updatedAt\n}\n    ";
 export declare const ClearMaxSimultaneousAttendancesDocument = "\n    mutation clearMaxSimultaneousAttendances {\n  clearMaxSimultaneousAttendances {\n    ...globalConfiguration\n  }\n}\n    \n    fragment globalConfiguration on GlobalConfiguration {\n  maxSimultaneousAttendances\n  createdAt\n  updatedAt\n}\n    ";

package/src/sdks/drozchat.js

@@ -355,6 +355,10 @@ exports.CustomFieldFragmentDoc = `
     label
     tag
   }
+  removedOptions {
+    label
+    tag
+  }
   isRequired
   order
   isActive