@droz-js/sdk 0.18.5 → 0.18.7

package/package.json

@@ -1,7 +1,7 @@
 {
   "name": "@droz-js/sdk",
   "description": "Droz SDK",
-  "version": "0.18.5",
+  "version": "0.18.7",
   "private": false,
   "repository": {
     "type": "git",

package/src/drozanalytics.d.ts

@@ -72,6 +72,10 @@ declare const Drozanalytics_base: new (options?: import("./client/http").HttpCli
         endDate: import("./sdks/drozanalytics").Scalars["Date"]["input"];
         type?: import("./sdks/drozanalytics").InputMaybe<import("./sdks/drozanalytics").AnalyticsType>;
     }>, options?: unknown): Promise<import("./sdks/drozanalytics").GetAgentsDailySummaryQuery>;
+    getClosedCountByChannel(variables: import("./sdks/drozanalytics").Exact<{
+        startDate: import("./sdks/drozanalytics").Scalars["Date"]["input"];
+        endDate: import("./sdks/drozanalytics").Scalars["Date"]["input"];
+    }>, options?: unknown): Promise<import("./sdks/drozanalytics").GetClosedCountByChannelQuery>;
 };
 export declare class Drozanalytics extends Drozanalytics_base {
     constructor();

package/src/drozchat-ws.d.ts

@@ -6,6 +6,15 @@ declare const DrozChatWs_base: new () => {
     activeDispatch(variables: import("./sdks/drozchat").Exact<{
         input: import("./sdks/drozchat").ActiveDispatchInput;
     }>, options?: unknown): Promise<import("./sdks/drozchat").ActiveDispatchMutation>;
+    myPresence(variables?: import("./sdks/drozchat").Exact<{
+        [key: string]: never;
+    }>, options?: unknown): Promise<import("./sdks/drozchat").MyPresenceQuery>;
+    agentHeartbeat(variables?: import("./sdks/drozchat").Exact<{
+        [key: string]: never;
+    }>, options?: unknown): Promise<import("./sdks/drozchat").AgentHeartbeatMutation>;
+    agentLogoff(variables?: import("./sdks/drozchat").Exact<{
+        [key: string]: never;
+    }>, options?: unknown): Promise<import("./sdks/drozchat").AgentLogoffMutation>;
     generateAnalyticsToken(variables?: import("./sdks/drozchat").Exact<{
         [key: string]: never;
     }>, options?: unknown): Promise<import("./sdks/drozchat").GenerateAnalyticsTokenMutation>;

package/src/drozchat.d.ts

@@ -9,6 +9,15 @@ declare const DrozChat_base: new (options?: import("./client/http").HttpClientOp
     activeDispatch(variables: import("./sdks/drozchat").Exact<{
         input: import("./sdks/drozchat").ActiveDispatchInput;
     }>, options?: unknown): Promise<import("./sdks/drozchat").ActiveDispatchMutation>;
+    myPresence(variables?: import("./sdks/drozchat").Exact<{
+        [key: string]: never;
+    }>, options?: unknown): Promise<import("./sdks/drozchat").MyPresenceQuery>;
+    agentHeartbeat(variables?: import("./sdks/drozchat").Exact<{
+        [key: string]: never;
+    }>, options?: unknown): Promise<import("./sdks/drozchat").AgentHeartbeatMutation>;
+    agentLogoff(variables?: import("./sdks/drozchat").Exact<{
+        [key: string]: never;
+    }>, options?: unknown): Promise<import("./sdks/drozchat").AgentLogoffMutation>;
     generateAnalyticsToken(variables?: import("./sdks/drozchat").Exact<{
         [key: string]: never;
     }>, options?: unknown): Promise<import("./sdks/drozchat").GenerateAnalyticsTokenMutation>;

package/src/sdks/drozanalytics.d.ts

@@ -125,6 +125,7 @@ export type Scalars = {
 export type AgentDailySummary = {
     agentId: Scalars['ID']['output'];
     closed: Scalars['Int']['output'];
+    firstResponseAvgMs?: Maybe<Scalars['Float']['output']>;
     reviewAverage?: Maybe<Scalars['Float']['output']>;
     reviewCount: Scalars['Int']['output'];
     reviewType?: Maybe<AnalyticsType>;
@@ -183,6 +184,10 @@ export declare enum Can {
     Remove = "remove",
     Write = "write"
 }
+export type ChannelClosedCount = {
+    channelId?: Maybe<Scalars['ID']['output']>;
+    count: Scalars['Int']['output'];
+};
 export type FlowTaxonomy = {
     auditedAt?: Maybe<Scalars['Date']['output']>;
     createdAt: Scalars['DateTime']['output'];
@@ -267,6 +272,7 @@ export type Query = {
     app?: Maybe<Scalars['DRN']['output']>;
     getAgentsDailySummary: Array<AgentDailySummary>;
     getAttendanceTime?: Maybe<AnalyticsAverage>;
+    getClosedCountByChannel: Array<ChannelClosedCount>;
     getFacets?: Maybe<AnalyticsFacets>;
     getFirstResponseTime?: Maybe<AnalyticsAverage>;
     getHttpEndpoint?: Maybe<Scalars['String']['output']>;
@@ -290,6 +296,10 @@ export type QueryGetAttendanceTimeArgs = {
     filters?: InputMaybe<Array<TicketAnalyticsFilterInput>>;
     startDate: Scalars['Date']['input'];
 };
+export type QueryGetClosedCountByChannelArgs = {
+    endDate: Scalars['Date']['input'];
+    startDate: Scalars['Date']['input'];
+};
 export type QueryGetFacetsArgs = {
     endDate: Scalars['Date']['input'];
     filters?: InputMaybe<Array<TicketAnalyticsFilterInput>>;
@@ -530,7 +540,14 @@ export type GetAgentsDailySummaryQueryVariables = Exact<{
     type?: InputMaybe<AnalyticsType>;
 }>;
 export type GetAgentsDailySummaryQuery = {
-    getAgentsDailySummary: Array<Pick<AgentDailySummary, 'agentId' | 'closed' | 'reviewType' | 'reviewAverage' | 'reviewCount'>>;
+    getAgentsDailySummary: Array<Pick<AgentDailySummary, 'agentId' | 'closed' | 'reviewType' | 'reviewAverage' | 'reviewCount' | 'firstResponseAvgMs'>>;
+};
+export type GetClosedCountByChannelQueryVariables = Exact<{
+    startDate: Scalars['Date']['input'];
+    endDate: Scalars['Date']['input'];
+}>;
+export type GetClosedCountByChannelQuery = {
+    getClosedCountByChannel: Array<Pick<ChannelClosedCount, 'channelId' | 'count'>>;
 };
 export declare const FlowTaxonomyFragmentDoc = "\n    fragment flowTaxonomy on FlowTaxonomy {\n  tenant\n  instanceId\n  flowName\n  flowType\n  description\n  keyTasks\n  humanComment\n  auditedAt\n  isReviewed\n  createdAt\n  updatedAt\n}\n    ";
 export declare const AverageFragmentDoc = "\n    fragment average on AnalyticsAverage {\n  delta\n  current\n  previous\n}\n    ";
@@ -552,7 +569,8 @@ export declare const GetTicketsByTriggerAppDocument = "\n    query getTicketsByT
 export declare const GetTicketsReviewsDocument = "\n    query getTicketsReviews($startDate: Date!, $endDate: Date!, $filters: [TicketAnalyticsFilterInput!], $type: AnalyticsType!) {\n  getTicketsReviews(\n    startDate: $startDate\n    endDate: $endDate\n    filters: $filters\n    type: $type\n  ) {\n    ...average\n  }\n}\n    \n    fragment average on AnalyticsAverage {\n  delta\n  current\n  previous\n}\n    ";
 export declare const GetFacetsDocument = "\n    query getFacets($startDate: Date!, $endDate: Date!, $filters: [TicketAnalyticsFilterInput!]) {\n  getFacets(startDate: $startDate, endDate: $endDate, filters: $filters) {\n    ...queryFacets\n  }\n}\n    \n    fragment queryFacets on AnalyticsFacets {\n  channelId {\n    ...facetValue\n  }\n  customerId {\n    ...facetValue\n  }\n  assigneeId {\n    ...facetValue\n  }\n  status {\n    ...facetValue\n  }\n  tags {\n    ...facetValue\n  }\n  triggerApp {\n    ...facetValue\n  }\n}\n    \n\n    fragment facetValue on AnalyticsFacetValue {\n  value\n  display\n  count\n}\n    ";
 export declare const GetTicketsReviewsSurveyRatingVolumeDocument = "\n    query getTicketsReviewsSurveyRatingVolume($startDate: Date!, $endDate: Date!, $filters: [TicketAnalyticsFilterInput!], $type: AnalyticsType!) {\n  getTicketsReviewsSurveyRatingVolume(\n    startDate: $startDate\n    endDate: $endDate\n    filters: $filters\n    type: $type\n  ) {\n    name\n    value\n  }\n}\n    ";
-export declare const GetAgentsDailySummaryDocument = "\n    query getAgentsDailySummary($startDate: Date!, $endDate: Date!, $type: AnalyticsType) {\n  getAgentsDailySummary(startDate: $startDate, endDate: $endDate, type: $type) {\n    agentId\n    closed\n    reviewType\n    reviewAverage\n    reviewCount\n  }\n}\n    ";
+export declare const GetAgentsDailySummaryDocument = "\n    query getAgentsDailySummary($startDate: Date!, $endDate: Date!, $type: AnalyticsType) {\n  getAgentsDailySummary(startDate: $startDate, endDate: $endDate, type: $type) {\n    agentId\n    closed\n    reviewType\n    reviewAverage\n    reviewCount\n    firstResponseAvgMs\n  }\n}\n    ";
+export declare const GetClosedCountByChannelDocument = "\n    query getClosedCountByChannel($startDate: Date!, $endDate: Date!) {\n  getClosedCountByChannel(startDate: $startDate, endDate: $endDate) {\n    channelId\n    count\n  }\n}\n    ";
 export type Requester<C = {}> = <R, V>(doc: string, vars?: V, options?: C) => Promise<R> | AsyncIterableIterator<R>;
 export declare function getSdk<C>(requester: Requester<C>): {
     listFlowTaxonomy(variables: ListFlowTaxonomyQueryVariables, options?: C): Promise<ListFlowTaxonomyQuery>;
@@ -569,6 +587,7 @@ export declare function getSdk<C>(requester: Requester<C>): {
     getFacets(variables: GetFacetsQueryVariables, options?: C): Promise<GetFacetsQuery>;
     getTicketsReviewsSurveyRatingVolume(variables: GetTicketsReviewsSurveyRatingVolumeQueryVariables, options?: C): Promise<GetTicketsReviewsSurveyRatingVolumeQuery>;
     getAgentsDailySummary(variables: GetAgentsDailySummaryQueryVariables, options?: C): Promise<GetAgentsDailySummaryQuery>;
+    getClosedCountByChannel(variables: GetClosedCountByChannelQueryVariables, options?: C): Promise<GetClosedCountByChannelQuery>;
 };
 export type Sdk = ReturnType<typeof getSdk>;
 export declare const serviceName = "@droz/drozanalytics";

package/src/sdks/drozanalytics.js

@@ -1,7 +1,7 @@
 "use strict";
 /* istanbul ignore file */
 Object.defineProperty(exports, "__esModule", { value: true });
-exports.serviceName = exports.GetAgentsDailySummaryDocument = exports.GetTicketsReviewsSurveyRatingVolumeDocument = exports.GetFacetsDocument = exports.GetTicketsReviewsDocument = exports.GetTicketsByTriggerAppDocument = exports.GetVolumeOfTicketsReviewsDocument = exports.GetVolumeOfTicketsPerHourDocument = exports.GetVolumeOfTicketsPerDayDocument = exports.GetTicketsByStatusDocument = exports.GetAttendanceTimeDocument = exports.GetFirstResponseTimeDocument = exports.MarkFlowReviewedDocument = exports.UpsertFlowTaxonomyDocument = exports.ListFlowTaxonomyDocument = exports.QueryFacetsFragmentDoc = exports.FacetValueFragmentDoc = exports.MultiValueFragmentDoc = exports.ChartFragmentDoc = exports.VolumeFragmentDoc = exports.AverageFragmentDoc = exports.FlowTaxonomyFragmentDoc = exports.Typenames = exports.FlowTaxonomyType = exports.Can = exports.AppInstanceStatus = exports.AnalyticsType = void 0;
+exports.serviceName = exports.GetClosedCountByChannelDocument = exports.GetAgentsDailySummaryDocument = exports.GetTicketsReviewsSurveyRatingVolumeDocument = exports.GetFacetsDocument = exports.GetTicketsReviewsDocument = exports.GetTicketsByTriggerAppDocument = exports.GetVolumeOfTicketsReviewsDocument = exports.GetVolumeOfTicketsPerHourDocument = exports.GetVolumeOfTicketsPerDayDocument = exports.GetTicketsByStatusDocument = exports.GetAttendanceTimeDocument = exports.GetFirstResponseTimeDocument = exports.MarkFlowReviewedDocument = exports.UpsertFlowTaxonomyDocument = exports.ListFlowTaxonomyDocument = exports.QueryFacetsFragmentDoc = exports.FacetValueFragmentDoc = exports.MultiValueFragmentDoc = exports.ChartFragmentDoc = exports.VolumeFragmentDoc = exports.AverageFragmentDoc = exports.FlowTaxonomyFragmentDoc = exports.Typenames = exports.FlowTaxonomyType = exports.Can = exports.AppInstanceStatus = exports.AnalyticsType = void 0;
 exports.getSdk = getSdk;
 var AnalyticsType;
 (function (AnalyticsType) {
@@ -250,6 +250,15 @@ exports.GetAgentsDailySummaryDocument = `
     reviewType
     reviewAverage
     reviewCount
+    firstResponseAvgMs
+  }
+}
+    `;
+exports.GetClosedCountByChannelDocument = `
+    query getClosedCountByChannel($startDate: Date!, $endDate: Date!) {
+  getClosedCountByChannel(startDate: $startDate, endDate: $endDate) {
+    channelId
+    count
   }
 }
     `;
@@ -296,6 +305,9 @@ function getSdk(requester) {
         },
         getAgentsDailySummary(variables, options) {
             return requester(exports.GetAgentsDailySummaryDocument, variables, options);
+        },
+        getClosedCountByChannel(variables, options) {
+            return requester(exports.GetClosedCountByChannelDocument, variables, options);
         }
     };
 }

package/src/sdks/drozbot.d.ts

@@ -278,6 +278,7 @@ export declare enum DrozBotTicketMessageSender {
 export type DrozBotWhatsAppBot = {
     channel: Scalars['String']['output'];
     deleted: Scalars['Boolean']['output'];
+    drozchatInstanceId?: Maybe<Scalars['ID']['output']>;
     enabled: Scalars['Boolean']['output'];
     id: Scalars['ID']['output'];
     language: Scalars['String']['output'];
@@ -517,6 +518,7 @@ export type InternalWhatsAppActiveDispatchInput = {
     botId: Scalars['ID']['input'];
     customerId?: InputMaybe<Scalars['ID']['input']>;
     externalId: Scalars['ID']['input'];
+    instanceId?: InputMaybe<Scalars['ID']['input']>;
     phone: Scalars['String']['input'];
     sessionId: Scalars['ID']['input'];
     templateContent: Scalars['String']['input'];
@@ -994,7 +996,7 @@ export type EvaluateDrozbotTalkAnalysisOutputMutationVariables = Exact<{
 export type EvaluateDrozbotTalkAnalysisOutputMutation = {
     evaluateDrozbotTalkAnalysisOutput: DrozbotTalkAnalysisEvaluationFragment;
 };
-export type DrozBotWhatsAppBotFragment = Pick<DrozBotWhatsAppBot, 'id' | 'name' | 'enabled' | 'deleted' | 'channel' | 'providerChannel' | 'language' | 'phone'>;
+export type DrozBotWhatsAppBotFragment = Pick<DrozBotWhatsAppBot, 'id' | 'name' | 'enabled' | 'deleted' | 'channel' | 'providerChannel' | 'language' | 'phone' | 'drozchatInstanceId'>;
 export type DrozBotWhatsAppTemplateFragment = Pick<DrozBotWhatsAppTemplate, 'id' | 'templateName' | 'content' | 'contentButton' | 'language' | 'deleted' | 'approved' | 'type'>;
 export type ListWhatsAppBotsQueryVariables = Exact<{
     [key: string]: never;
@@ -1031,7 +1033,7 @@ export declare const IntentFragmentDoc = "\n    fragment intent on Intent {\n  l
 export declare const DrozbotTalkAnalysisInputFragmentDoc = "\n    fragment drozbotTalkAnalysisInput on DrozbotAiTalkAnalysisInput {\n  talkId\n  botId\n  processingStatus\n  batchJobId\n  submittedAt\n  errorMessage\n  retryCount\n  attempts {\n    errorMessage\n    failedAt\n    batchJobId\n    batchCustomId\n  }\n}\n    ";
 export declare const DrozbotTalkAnalysisEvaluationFragmentDoc = "\n    fragment drozbotTalkAnalysisEvaluation on DrozbotTalkAnalysisEvaluation {\n  model\n  evaluatedAt\n  confidenceScore\n  threshold\n  passed\n  grounded\n  coherent\n  reasoning\n  criticalIssues\n}\n    ";
 export declare const DrozbotTalkAnalysisFragmentDoc = "\n    fragment drozbotTalkAnalysis on DrozbotTalkAnalysis {\n  talkId\n  botId\n  status\n  createdDate\n  modelUsed\n  analysis {\n    conversation {\n      aggregates {\n        csatFinal\n        csatStatus\n        initialSentiment\n        finalSentiment\n        topIntents\n      }\n      serviceQuality {\n        status\n        csatFinal\n        reason\n        breakdown {\n          clarityPrecision\n          cesScore\n          cesLabel\n          csatScale\n          abandonmentType\n          notEvaluable\n        }\n      }\n      sentiment {\n        initialSentiment\n        averageSentiment\n        finalSentiment\n        observation\n      }\n      intent {\n        dominantIntent\n        globalConfidence\n        justification\n        secondaryIntents\n      }\n    }\n  }\n  evaluation {\n    ...drozbotTalkAnalysisEvaluation\n  }\n}\n    ";
-export declare const DrozBotWhatsAppBotFragmentDoc = "\n    fragment drozBotWhatsAppBot on DrozBotWhatsAppBot {\n  id\n  name\n  enabled\n  deleted\n  channel\n  providerChannel\n  language\n  phone\n}\n    ";
+export declare const DrozBotWhatsAppBotFragmentDoc = "\n    fragment drozBotWhatsAppBot on DrozBotWhatsAppBot {\n  id\n  name\n  enabled\n  deleted\n  channel\n  providerChannel\n  language\n  phone\n  drozchatInstanceId\n}\n    ";
 export declare const DrozBotWhatsAppTemplateFragmentDoc = "\n    fragment drozBotWhatsAppTemplate on DrozBotWhatsAppTemplate {\n  id\n  templateName\n  content\n  contentButton\n  language\n  deleted\n  approved\n  type\n}\n    ";
 export declare const RunDrozbotAiActionDocument = "\n    mutation runDrozbotAiAction($input: RunAiActionInput!) {\n  runDrozbotAiAction(input: $input) {\n    actions\n    setVariables {\n      ...aiActionVariableValue\n    }\n    missingVariables\n    message_to_user\n    context\n  }\n}\n    \n    fragment aiActionVariableValue on AiActionVariableValue {\n  key\n  value\n}\n    ";
 export declare const RunDrozbotAiActionHumanizedAnswerDocument = "\n    mutation runDrozbotAiActionHumanizedAnswer($input: RunAiActionHumanizedAnswerInput!) {\n  runDrozbotAiActionHumanizedAnswer(input: $input) {\n    actions\n    message_to_user\n  }\n}\n    ";
@@ -1063,8 +1065,8 @@ export declare const DrozbotTalkConversationDocument = "\n    query drozbotTalkC
 export declare const GetDrozbotTalkAnalysisEmbedUrlDocument = "\n    query getDrozbotTalkAnalysisEmbedUrl {\n  getDrozbotTalkAnalysisEmbedUrl\n}\n    ";
 export declare const AnalyzeDrozbotTalkDocument = "\n    mutation analyzeDrozbotTalk($input: AnalyzeDrozbotTalkInput!) {\n  analyzeDrozbotTalk(input: $input) {\n    ...drozbotTalkAnalysis\n  }\n}\n    \n    fragment drozbotTalkAnalysis on DrozbotTalkAnalysis {\n  talkId\n  botId\n  status\n  createdDate\n  modelUsed\n  analysis {\n    conversation {\n      aggregates {\n        csatFinal\n        csatStatus\n        initialSentiment\n        finalSentiment\n        topIntents\n      }\n      serviceQuality {\n        status\n        csatFinal\n        reason\n        breakdown {\n          clarityPrecision\n          cesScore\n          cesLabel\n          csatScale\n          abandonmentType\n          notEvaluable\n        }\n      }\n      sentiment {\n        initialSentiment\n        averageSentiment\n        finalSentiment\n        observation\n      }\n      intent {\n        dominantIntent\n        globalConfidence\n        justification\n        secondaryIntents\n      }\n    }\n  }\n  evaluation {\n    ...drozbotTalkAnalysisEvaluation\n  }\n}\n    \n\n    fragment drozbotTalkAnalysisEvaluation on DrozbotTalkAnalysisEvaluation {\n  model\n  evaluatedAt\n  confidenceScore\n  threshold\n  passed\n  grounded\n  coherent\n  reasoning\n  criticalIssues\n}\n    ";
 export declare const EvaluateDrozbotTalkAnalysisOutputDocument = "\n    mutation evaluateDrozbotTalkAnalysisOutput($input: EvaluateDrozbotTalkAnalysisOutputInput!) {\n  evaluateDrozbotTalkAnalysisOutput(input: $input) {\n    ...drozbotTalkAnalysisEvaluation\n  }\n}\n    \n    fragment drozbotTalkAnalysisEvaluation on DrozbotTalkAnalysisEvaluation {\n  model\n  evaluatedAt\n  confidenceScore\n  threshold\n  passed\n  grounded\n  coherent\n  reasoning\n  criticalIssues\n}\n    ";
-export declare const ListWhatsAppBotsDocument = "\n    query listWhatsAppBots {\n  listWhatsAppBots {\n    ...drozBotWhatsAppBot\n  }\n}\n    \n    fragment drozBotWhatsAppBot on DrozBotWhatsAppBot {\n  id\n  name\n  enabled\n  deleted\n  channel\n  providerChannel\n  language\n  phone\n}\n    ";
-export declare const GetWhatsAppBotDetailsDocument = "\n    query getWhatsAppBotDetails($id: ID!) {\n  getWhatsAppBotDetails(id: $id) {\n    ...drozBotWhatsAppBot\n  }\n}\n    \n    fragment drozBotWhatsAppBot on DrozBotWhatsAppBot {\n  id\n  name\n  enabled\n  deleted\n  channel\n  providerChannel\n  language\n  phone\n}\n    ";
+export declare const ListWhatsAppBotsDocument = "\n    query listWhatsAppBots {\n  listWhatsAppBots {\n    ...drozBotWhatsAppBot\n  }\n}\n    \n    fragment drozBotWhatsAppBot on DrozBotWhatsAppBot {\n  id\n  name\n  enabled\n  deleted\n  channel\n  providerChannel\n  language\n  phone\n  drozchatInstanceId\n}\n    ";
+export declare const GetWhatsAppBotDetailsDocument = "\n    query getWhatsAppBotDetails($id: ID!) {\n  getWhatsAppBotDetails(id: $id) {\n    ...drozBotWhatsAppBot\n  }\n}\n    \n    fragment drozBotWhatsAppBot on DrozBotWhatsAppBot {\n  id\n  name\n  enabled\n  deleted\n  channel\n  providerChannel\n  language\n  phone\n  drozchatInstanceId\n}\n    ";
 export declare const ListWhatsAppBotTemplatesDocument = "\n    query listWhatsAppBotTemplates($id: ID!) {\n  listWhatsAppBotTemplates(id: $id) {\n    ...drozBotWhatsAppTemplate\n  }\n}\n    \n    fragment drozBotWhatsAppTemplate on DrozBotWhatsAppTemplate {\n  id\n  templateName\n  content\n  contentButton\n  language\n  deleted\n  approved\n  type\n}\n    ";
 export declare const RegisterRootCredentialDocument = "\n    mutation registerRootCredential($input: DrozBotRootCredentialInput!) {\n  registerRootCredential(input: $input)\n}\n    ";
 export declare const InternalWhatsAppActiveDispatchDocument = "\n    mutation internalWhatsAppActiveDispatch($input: InternalWhatsAppActiveDispatchInput!) {\n  internalWhatsAppActiveDispatch(input: $input)\n}\n    ";

package/src/sdks/drozbot.js

@@ -273,6 +273,7 @@ exports.DrozBotWhatsAppBotFragmentDoc = `
   providerChannel
   language
   phone
+  drozchatInstanceId
 }
     `;
 exports.DrozBotWhatsAppTemplateFragmentDoc = `

package/src/sdks/drozchat.d.ts

@@ -182,6 +182,16 @@ export type AgentInfo = {
     name: Scalars['String']['output'];
     picture?: Maybe<Scalars['String']['output']>;
 };
+export type AgentPresence = {
+    agentId: Scalars['ID']['output'];
+    since?: Maybe<Scalars['DateTime']['output']>;
+    status: AgentPresenceStatus;
+};
+export declare enum AgentPresenceStatus {
+    Away = "AWAY",
+    Offline = "OFFLINE",
+    Online = "ONLINE"
+}
 export type AgentSearchResultsFacet = {
     name: Scalars['String']['output'];
     stats?: Maybe<SearchResultsFacetStats>;
@@ -457,28 +467,49 @@ export type LiveAgentLoad = {
     agentId: Scalars['ID']['output'];
     capacity: Scalars['Int']['output'];
     closedToday: Scalars['Int']['output'];
+    firstResponseAvgMs?: Maybe<Scalars['Float']['output']>;
     inProgress: Scalars['Int']['output'];
+    presence: AgentPresenceStatus;
+    presenceSince?: Maybe<Scalars['DateTime']['output']>;
+    queues: Array<LiveAgentQueue>;
     satisfaction?: Maybe<AgentDailySatisfaction>;
     status: LiveAgentStatus;
     statusSince?: Maybe<Scalars['DateTime']['output']>;
 };
+export type LiveAgentQueue = {
+    id: Scalars['ID']['output'];
+    name: Scalars['String']['output'];
+};
 export declare enum LiveAgentStatus {
     Off = "OFF",
     On = "ON"
 }
 export type LiveQueueSummary = {
+    avgWaitingMs?: Maybe<Scalars['Float']['output']>;
     channel?: Maybe<DrozChatChannel>;
     channelId: Scalars['ID']['output'];
+    closedToday: Scalars['Int']['output'];
     oldestWaitingMs?: Maybe<Scalars['Float']['output']>;
     oldestWaitingSince?: Maybe<Scalars['DateTime']['output']>;
+    onlineAgents: Scalars['Int']['output'];
+    unassigned: Scalars['Int']['output'];
     waiting: Scalars['Int']['output'];
 };
 export type LiveSummary = {
     agents: Array<LiveAgentLoad>;
+    agentsOffline: Scalars['Int']['output'];
+    agentsOnline: Scalars['Int']['output'];
+    avgWaitingMs?: Maybe<Scalars['Float']['output']>;
+    closedTodayTotal: Scalars['Int']['output'];
     generatedAt: Scalars['DateTime']['output'];
+    overallSatisfaction?: Maybe<AgentDailySatisfaction>;
     queues: Array<LiveQueueSummary>;
+    queuesCount: Scalars['Int']['output'];
     surveyConfigured: Scalars['Boolean']['output'];
     surveyType?: Maybe<SurveyTypes>;
+    ticketsInProgressTotal: Scalars['Int']['output'];
+    ticketsWaitingTotal: Scalars['Int']['output'];
+    unassignedTotal: Scalars['Int']['output'];
 };
 export type MarkTicketMessagesAsReadInput = {
     channelId: Scalars['ID']['input'];
@@ -490,6 +521,8 @@ export type Mutation = {
     addDrozChatChannelAgent?: Maybe<DrozChatChannel>;
     addDrozChatChannelGroup?: Maybe<DrozChatChannel>;
     addTagsToTicket: Ticket;
+    agentHeartbeat: AgentPresence;
+    agentLogoff: AgentPresence;
     assignTicket: Ticket;
     assignTicketMyself: Ticket;
     clearMaxSimultaneousAttendances?: Maybe<GlobalConfiguration>;
@@ -746,6 +779,7 @@ export type Query = {
      * chamada. Restrito a supervisor/admin; demais perfis recebem 403. Cacheado por poucos segundos.
      */
     liveSummary: LiveSummary;
+    myPresence: AgentPresence;
     searchQuickAnswers?: Maybe<QuickAnswersSearchResults>;
     searchTickets?: Maybe<TicketsSearchResults>;
     /** Current agents present on a ticket (excludes the requester). */
@@ -1336,6 +1370,7 @@ export declare enum Typenames {
     ActiveDispatches = "ActiveDispatches",
     AgentChannelIndex = "AgentChannelIndex",
     AgentGroup = "AgentGroup",
+    AgentPresence = "AgentPresence",
     Any = "Any",
     CajCloseBatches = "CajCloseBatches",
     CajCloseRuns = "CajCloseRuns",
@@ -1429,6 +1464,25 @@ export type ActiveDispatchMutationVariables = Exact<{
     input: ActiveDispatchInput;
 }>;
 export type ActiveDispatchMutation = Pick<Mutation, 'activeDispatch'>;
+export type AgentPresenceFragment = Pick<AgentPresence, 'agentId' | 'status' | 'since'>;
+export type MyPresenceQueryVariables = Exact<{
+    [key: string]: never;
+}>;
+export type MyPresenceQuery = {
+    myPresence: AgentPresenceFragment;
+};
+export type AgentHeartbeatMutationVariables = Exact<{
+    [key: string]: never;
+}>;
+export type AgentHeartbeatMutation = {
+    agentHeartbeat: AgentPresenceFragment;
+};
+export type AgentLogoffMutationVariables = Exact<{
+    [key: string]: never;
+}>;
+export type AgentLogoffMutation = {
+    agentLogoff: AgentPresenceFragment;
+};
 export type GenerateAnalyticsTokenMutationVariables = Exact<{
     [key: string]: never;
 }>;
@@ -1607,16 +1661,18 @@ export type RemoveDrozChatAgentGroupMutationVariables = Exact<{
 export type RemoveDrozChatAgentGroupMutation = {
     removeDrozChatAgentGroup?: Maybe<DrozChatAgentGroupFragment>;
 };
-export type LiveQueueSummaryFragment = (Pick<LiveQueueSummary, 'channelId' | 'waiting' | 'oldestWaitingSince' | 'oldestWaitingMs'> & {
+export type LiveQueueSummaryFragment = (Pick<LiveQueueSummary, 'channelId' | 'waiting' | 'oldestWaitingSince' | 'oldestWaitingMs' | 'unassigned' | 'avgWaitingMs' | 'closedToday' | 'onlineAgents'> & {
     channel?: Maybe<DrozChatChannelFragment>;
 });
-export type LiveAgentLoadFragment = (Pick<LiveAgentLoad, 'agentId' | 'status' | 'statusSince' | 'inProgress' | 'capacity' | 'closedToday'> & {
+export type LiveAgentLoadFragment = (Pick<LiveAgentLoad, 'agentId' | 'status' | 'statusSince' | 'inProgress' | 'capacity' | 'closedToday' | 'firstResponseAvgMs'> & {
     agent?: Maybe<DrozChatAgentFragment>;
     satisfaction?: Maybe<Pick<AgentDailySatisfaction, 'type' | 'average' | 'count'>>;
+    queues: Array<Pick<LiveAgentQueue, 'id' | 'name'>>;
 });
-export type LiveSummaryFragment = (Pick<LiveSummary, 'generatedAt' | 'surveyType' | 'surveyConfigured'> & {
+export type LiveSummaryFragment = (Pick<LiveSummary, 'generatedAt' | 'surveyType' | 'surveyConfigured' | 'agentsOnline' | 'agentsOffline' | 'ticketsInProgressTotal' | 'queuesCount' | 'ticketsWaitingTotal' | 'unassignedTotal' | 'avgWaitingMs' | 'closedTodayTotal'> & {
     queues: Array<LiveQueueSummaryFragment>;
     agents: Array<LiveAgentLoadFragment>;
+    overallSatisfaction?: Maybe<Pick<AgentDailySatisfaction, 'type' | 'average' | 'count'>>;
 });
 export type LiveSummaryQueryVariables = Exact<{
     [key: string]: never;
@@ -2131,14 +2187,15 @@ export type DeleteViewMutationVariables = Exact<{
 export type DeleteViewMutation = {
     deleteView: ViewFragment;
 };
+export declare const AgentPresenceFragmentDoc = "\n    fragment agentPresence on AgentPresence {\n  agentId\n  status\n  since\n}\n    ";
 export declare const DrozChatAgentFragmentDoc = "\n    fragment drozChatAgent on DrozChatAgent {\n  id\n  name\n}\n    ";
 export declare const CustomerNoteFragmentDoc = "\n    fragment customerNote on CustomerNote {\n  id\n  note\n  createdBy {\n    ...drozChatAgent\n  }\n  createdAt\n  updatedAt\n}\n    ";
 export declare const GlobalConfigurationFragmentDoc = "\n    fragment globalConfiguration on GlobalConfiguration {\n  maxSimultaneousAttendances\n  createdAt\n  updatedAt\n}\n    ";
 export declare const DrozChatAgentGroupFragmentDoc = "\n    fragment drozChatAgentGroup on DrozChatAgentGroup {\n  id\n  name\n  description\n  agentIds\n  drn\n  createdAt\n  updatedAt\n  deletedAt\n}\n    ";
 export declare const DrozChatChannelFragmentDoc = "\n    fragment drozChatChannel on DrozChatChannel {\n  id\n  name\n  drn\n  agentIds\n  groupIds\n  ticketAutoAssigner\n  ticketAutoAssignerType\n  maxSimultaneousAttendances\n  createdAt\n  updatedAt\n  deletedAt\n}\n    ";
-export declare const LiveQueueSummaryFragmentDoc = "\n    fragment liveQueueSummary on LiveQueueSummary {\n  channelId\n  channel {\n    ...drozChatChannel\n  }\n  waiting\n  oldestWaitingSince\n  oldestWaitingMs\n}\n    ";
-export declare const LiveAgentLoadFragmentDoc = "\n    fragment liveAgentLoad on LiveAgentLoad {\n  agentId\n  agent {\n    ...drozChatAgent\n  }\n  status\n  statusSince\n  inProgress\n  capacity\n  closedToday\n  satisfaction {\n    type\n    average\n    count\n  }\n}\n    ";
-export declare const LiveSummaryFragmentDoc = "\n    fragment liveSummary on LiveSummary {\n  generatedAt\n  queues {\n    ...liveQueueSummary\n  }\n  agents {\n    ...liveAgentLoad\n  }\n  surveyType\n  surveyConfigured\n}\n    ";
+export declare const LiveQueueSummaryFragmentDoc = "\n    fragment liveQueueSummary on LiveQueueSummary {\n  channelId\n  channel {\n    ...drozChatChannel\n  }\n  waiting\n  oldestWaitingSince\n  oldestWaitingMs\n  unassigned\n  avgWaitingMs\n  closedToday\n  onlineAgents\n}\n    ";
+export declare const LiveAgentLoadFragmentDoc = "\n    fragment liveAgentLoad on LiveAgentLoad {\n  agentId\n  agent {\n    ...drozChatAgent\n  }\n  status\n  statusSince\n  inProgress\n  capacity\n  closedToday\n  satisfaction {\n    type\n    average\n    count\n  }\n  firstResponseAvgMs\n  queues {\n    id\n    name\n  }\n}\n    ";
+export declare const LiveSummaryFragmentDoc = "\n    fragment liveSummary on LiveSummary {\n  generatedAt\n  queues {\n    ...liveQueueSummary\n  }\n  agents {\n    ...liveAgentLoad\n  }\n  surveyType\n  surveyConfigured\n  agentsOnline\n  agentsOffline\n  ticketsInProgressTotal\n  overallSatisfaction {\n    type\n    average\n    count\n  }\n  queuesCount\n  ticketsWaitingTotal\n  unassignedTotal\n  avgWaitingMs\n  closedTodayTotal\n}\n    ";
 export declare const SurveyFragmentDoc = "\n    fragment survey on Survey {\n  channels\n  evaluationMessage\n  commentMessage\n  enabled\n  type\n  createdAt\n  updatedAt\n}\n    ";
 export declare const TicketPresenceFragmentDoc = "\n    fragment ticketPresence on TicketPresence {\n  ticketId\n  agents {\n    agentId\n    agentName\n  }\n}\n    ";
 export declare const QuickAnswerFragmentDoc = "\n    fragment quickAnswer on QuickAnswer {\n  id\n  name\n  message\n  createdBy {\n    ...drozChatAgent\n  }\n  createdAt\n  updatedAt\n}\n    ";
@@ -2157,6 +2214,9 @@ export declare const TriggerConditionFieldsFragmentDoc = "\n    fragment trigger
 export declare const TriggerFragmentDoc = "\n    fragment trigger on Trigger {\n  id\n  name\n  description\n  eventType\n  priority\n  isActive\n  scope\n  createdBy\n  createdAt\n  updatedAt\n  actions {\n    type\n    parameters {\n      channelId\n      channelName\n      agentId\n      agentName\n      priority\n      tags\n      status\n      message\n      content\n      contentType\n      type\n      sentBy\n    }\n  }\n  conditions {\n    ...triggerConditionFields\n    AND {\n      ...triggerConditionFields\n      AND {\n        ...triggerConditionFields\n      }\n      OR {\n        ...triggerConditionFields\n      }\n    }\n    OR {\n      ...triggerConditionFields\n      AND {\n        ...triggerConditionFields\n      }\n      OR {\n        ...triggerConditionFields\n      }\n    }\n  }\n}\n    ";
 export declare const ViewFragmentDoc = "\n    fragment view on View {\n  id\n  name\n  filters\n  createdAt\n  updatedAt\n}\n    ";
 export declare const ActiveDispatchDocument = "\n    mutation activeDispatch($input: ActiveDispatchInput!) {\n  activeDispatch(input: $input)\n}\n    ";
+export declare const MyPresenceDocument = "\n    query myPresence {\n  myPresence {\n    ...agentPresence\n  }\n}\n    \n    fragment agentPresence on AgentPresence {\n  agentId\n  status\n  since\n}\n    ";
+export declare const AgentHeartbeatDocument = "\n    mutation agentHeartbeat {\n  agentHeartbeat {\n    ...agentPresence\n  }\n}\n    \n    fragment agentPresence on AgentPresence {\n  agentId\n  status\n  since\n}\n    ";
+export declare const AgentLogoffDocument = "\n    mutation agentLogoff {\n  agentLogoff {\n    ...agentPresence\n  }\n}\n    \n    fragment agentPresence on AgentPresence {\n  agentId\n  status\n  since\n}\n    ";
 export declare const GenerateAnalyticsTokenDocument = "\n    mutation generateAnalyticsToken {\n  generateAnalyticsToken {\n    token\n  }\n}\n    ";
 export declare const GetDrozChatChannelDocument = "\n    query getDrozChatChannel($id: ID!) {\n  getDrozChatChannel(id: $id) {\n    ...drozChatChannel\n  }\n}\n    \n    fragment drozChatChannel on DrozChatChannel {\n  id\n  name\n  drn\n  agentIds\n  groupIds\n  ticketAutoAssigner\n  ticketAutoAssignerType\n  maxSimultaneousAttendances\n  createdAt\n  updatedAt\n  deletedAt\n}\n    ";
 export declare const ListDrozChatChannelsDocument = "\n    query listDrozChatChannels {\n  listDrozChatChannels {\n    ...drozChatChannel\n  }\n}\n    \n    fragment drozChatChannel on DrozChatChannel {\n  id\n  name\n  drn\n  agentIds\n  groupIds\n  ticketAutoAssigner\n  ticketAutoAssignerType\n  maxSimultaneousAttendances\n  createdAt\n  updatedAt\n  deletedAt\n}\n    ";
@@ -2185,7 +2245,7 @@ export declare const DisableDrozChatAgentGroupDocument = "\n    mutation disable
 export declare const EnableDrozChatAgentGroupDocument = "\n    mutation enableDrozChatAgentGroup($input: EnableDrozChatAgentGroupInput!) {\n  enableDrozChatAgentGroup(input: $input) {\n    ...drozChatAgentGroup\n  }\n}\n    \n    fragment drozChatAgentGroup on DrozChatAgentGroup {\n  id\n  name\n  description\n  agentIds\n  drn\n  createdAt\n  updatedAt\n  deletedAt\n}\n    ";
 export declare const AddDrozChatAgentGroupDocument = "\n    mutation addDrozChatAgentGroup($input: AddDrozChatAgentGroupInput!) {\n  addDrozChatAgentGroup(input: $input) {\n    ...drozChatAgentGroup\n  }\n}\n    \n    fragment drozChatAgentGroup on DrozChatAgentGroup {\n  id\n  name\n  description\n  agentIds\n  drn\n  createdAt\n  updatedAt\n  deletedAt\n}\n    ";
 export declare const RemoveDrozChatAgentGroupDocument = "\n    mutation removeDrozChatAgentGroup($input: RemoveDrozChatAgentGroupInput!) {\n  removeDrozChatAgentGroup(input: $input) {\n    ...drozChatAgentGroup\n  }\n}\n    \n    fragment drozChatAgentGroup on DrozChatAgentGroup {\n  id\n  name\n  description\n  agentIds\n  drn\n  createdAt\n  updatedAt\n  deletedAt\n}\n    ";
-export declare const LiveSummaryDocument = "\n    query liveSummary {\n  liveSummary {\n    ...liveSummary\n  }\n}\n    \n    fragment liveSummary on LiveSummary {\n  generatedAt\n  queues {\n    ...liveQueueSummary\n  }\n  agents {\n    ...liveAgentLoad\n  }\n  surveyType\n  surveyConfigured\n}\n    \n\n    fragment liveQueueSummary on LiveQueueSummary {\n  channelId\n  channel {\n    ...drozChatChannel\n  }\n  waiting\n  oldestWaitingSince\n  oldestWaitingMs\n}\n    \n\n    fragment drozChatChannel on DrozChatChannel {\n  id\n  name\n  drn\n  agentIds\n  groupIds\n  ticketAutoAssigner\n  ticketAutoAssignerType\n  maxSimultaneousAttendances\n  createdAt\n  updatedAt\n  deletedAt\n}\n    \n\n    fragment liveAgentLoad on LiveAgentLoad {\n  agentId\n  agent {\n    ...drozChatAgent\n  }\n  status\n  statusSince\n  inProgress\n  capacity\n  closedToday\n  satisfaction {\n    type\n    average\n    count\n  }\n}\n    \n\n    fragment drozChatAgent on DrozChatAgent {\n  id\n  name\n}\n    ";
+export declare const LiveSummaryDocument = "\n    query liveSummary {\n  liveSummary {\n    ...liveSummary\n  }\n}\n    \n    fragment liveSummary on LiveSummary {\n  generatedAt\n  queues {\n    ...liveQueueSummary\n  }\n  agents {\n    ...liveAgentLoad\n  }\n  surveyType\n  surveyConfigured\n  agentsOnline\n  agentsOffline\n  ticketsInProgressTotal\n  overallSatisfaction {\n    type\n    average\n    count\n  }\n  queuesCount\n  ticketsWaitingTotal\n  unassignedTotal\n  avgWaitingMs\n  closedTodayTotal\n}\n    \n\n    fragment liveQueueSummary on LiveQueueSummary {\n  channelId\n  channel {\n    ...drozChatChannel\n  }\n  waiting\n  oldestWaitingSince\n  oldestWaitingMs\n  unassigned\n  avgWaitingMs\n  closedToday\n  onlineAgents\n}\n    \n\n    fragment drozChatChannel on DrozChatChannel {\n  id\n  name\n  drn\n  agentIds\n  groupIds\n  ticketAutoAssigner\n  ticketAutoAssignerType\n  maxSimultaneousAttendances\n  createdAt\n  updatedAt\n  deletedAt\n}\n    \n\n    fragment liveAgentLoad on LiveAgentLoad {\n  agentId\n  agent {\n    ...drozChatAgent\n  }\n  status\n  statusSince\n  inProgress\n  capacity\n  closedToday\n  satisfaction {\n    type\n    average\n    count\n  }\n  firstResponseAvgMs\n  queues {\n    id\n    name\n  }\n}\n    \n\n    fragment drozChatAgent on DrozChatAgent {\n  id\n  name\n}\n    ";
 export declare const GetSurveyDocument = "\n    query getSurvey {\n  getSurvey {\n    ...survey\n  }\n}\n    \n    fragment survey on Survey {\n  channels\n  evaluationMessage\n  commentMessage\n  enabled\n  type\n  createdAt\n  updatedAt\n}\n    ";
 export declare const UpsertSurveyDocument = "\n    mutation upsertSurvey($input: UpsertSurveyInput!) {\n  upsertSurvey(input: $input) {\n    ...survey\n  }\n}\n    \n    fragment survey on Survey {\n  channels\n  evaluationMessage\n  commentMessage\n  enabled\n  type\n  createdAt\n  updatedAt\n}\n    ";
 export declare const DisableSurveyDocument = "\n    mutation disableSurvey {\n  disableSurvey {\n    ...survey\n  }\n}\n    \n    fragment survey on Survey {\n  channels\n  evaluationMessage\n  commentMessage\n  enabled\n  type\n  createdAt\n  updatedAt\n}\n    ";
@@ -2244,6 +2304,9 @@ export declare const DeleteViewDocument = "\n    mutation deleteView($input: Del
 export type Requester<C = {}> = <R, V>(doc: string, vars?: V, options?: C) => Promise<R> | AsyncIterableIterator<R>;
 export declare function getSdk<C>(requester: Requester<C>): {
     activeDispatch(variables: ActiveDispatchMutationVariables, options?: C): Promise<ActiveDispatchMutation>;
+    myPresence(variables?: MyPresenceQueryVariables, options?: C): Promise<MyPresenceQuery>;
+    agentHeartbeat(variables?: AgentHeartbeatMutationVariables, options?: C): Promise<AgentHeartbeatMutation>;
+    agentLogoff(variables?: AgentLogoffMutationVariables, options?: C): Promise<AgentLogoffMutation>;
     generateAnalyticsToken(variables?: GenerateAnalyticsTokenMutationVariables, options?: C): Promise<GenerateAnalyticsTokenMutation>;
     getDrozChatChannel(variables: GetDrozChatChannelQueryVariables, options?: C): Promise<GetDrozChatChannelQuery>;
     listDrozChatChannels(variables?: ListDrozChatChannelsQueryVariables, options?: C): Promise<ListDrozChatChannelsQuery>;

package/src/sdks/drozchat.js

@@ -1,15 +1,21 @@
 "use strict";
 /* istanbul ignore file */
 Object.defineProperty(exports, "__esModule", { value: true });
-exports.GetDrozChatChannelDocument = exports.GenerateAnalyticsTokenDocument = exports.ActiveDispatchDocument = exports.ViewFragmentDoc = exports.TriggerFragmentDoc = exports.TriggerConditionFieldsFragmentDoc = exports.FacetsFragmentDoc = exports.TicketMessageFragmentDoc = exports.DrozChatUserFragmentDoc = exports.TicketWithSessionFragmentDoc = exports.SessionAttributesFragmentDoc = exports.TicketFragmentDoc = exports.CustomerFragmentDoc = exports.TicketWithoutCustomerFragmentDoc = exports.TicketTriggerAppFragmentDoc = exports.TagFragmentDoc = exports.QuickAnswerFacetsFragmentDoc = exports.QuickAnswerFragmentDoc = exports.TicketPresenceFragmentDoc = exports.SurveyFragmentDoc = exports.LiveSummaryFragmentDoc = exports.LiveAgentLoadFragmentDoc = exports.LiveQueueSummaryFragmentDoc = exports.DrozChatChannelFragmentDoc = exports.DrozChatAgentGroupFragmentDoc = exports.GlobalConfigurationFragmentDoc = exports.CustomerNoteFragmentDoc = exports.DrozChatAgentFragmentDoc = exports.Typenames = exports.TriggerScope = exports.TriggerEventType = exports.TriggerActionType = exports.TicketStatus = exports.TicketState = exports.TicketSearchSortBy = exports.TicketPriority = exports.TicketOrigin = exports.TicketMessageType = exports.TicketMessageRecipient = exports.TicketAutoAssignerType = exports.TicketAssessType = exports.SurveyTypes = exports.SurveyChannels = exports.SubscriptionAction = exports.QuickAnswersSortBy = exports.OpenTicketState = exports.LiveAgentStatus = exports.Can = exports.AppInstanceStatus = exports.ActiveDispatchConnector = void 0;
-exports.SearchTicketsWithoutCustomerDocument = exports.SearchTicketsDocument = exports.ListTicketInternalNotesDocument = exports.ListTicketMessagesDocument = exports.ListTicketsInProgressMineWithoutCustomerDocument = exports.ListTicketsInProgressMineDocument = exports.ListTicketsDocument = exports.GetTicketDocument = exports.DeleteTagsDocument = exports.CreateTagsDocument = exports.ListTagsDocument = exports.UpdateQuickAnswerDocument = exports.DeleteQuickAnswerDocument = exports.CreateQuickAnswerDocument = exports.SearchQuickAnswersDocument = exports.ListQuickAnswersDocument = exports.OnTicketPresenceDocument = exports.LeaveTicketPresenceDocument = exports.EnterTicketPresenceDocument = exports.TicketPresenceDocument = exports.DisableSurveyDocument = exports.UpsertSurveyDocument = exports.GetSurveyDocument = exports.LiveSummaryDocument = exports.RemoveDrozChatAgentGroupDocument = exports.AddDrozChatAgentGroupDocument = exports.EnableDrozChatAgentGroupDocument = exports.DisableDrozChatAgentGroupDocument = exports.UpdateDrozChatAgentGroupDocument = exports.CreateDrozChatAgentGroupDocument = exports.ListDrozChatAgentGroupsDocument = exports.ListDrozChatGroupsDocument = exports.GetDrozChatAgentGroupDocument = exports.ClearMaxSimultaneousAttendancesDocument = exports.SetMaxSimultaneousAttendancesDocument = exports.GetGlobalConfigurationDocument = exports.DeleteNoteDocument = exports.UpdateNoteDocument = exports.CreateNoteDocument = exports.ListNotesDocument = exports.RemoveDrozChatChannelGroupDocument = exports.AddDrozChatChannelGroupDocument = exports.RemoveDrozChatChannelAgentDocument = exports.AddDrozChatChannelAgentDocument = exports.EnableDrozChatChannelDocument = exports.DisableDrozChatChannelDocument = exports.UpdateDrozChatChannelDocument = exports.CreateDrozChatChannelDocument = exports.ListDrozChatAgentChannelsDocument = exports.ListDrozChatChannelsDocument = void 0;
-exports.serviceName = exports.DeleteViewDocument = exports.UpdateViewDocument = exports.CloneViewDocument = exports.CreateViewDocument = exports.ListTicketsByViewDocument = exports.ListViewsDocument = exports.GetViewDocument = exports.ReorderTriggersByEventTypeDocument = exports.DeleteTriggerDocument = exports.UpdateTriggerDocument = exports.CreateTriggerDocument = exports.GetTriggerDocument = exports.ListTriggersDocument = exports.OnMessageByStateMineDocument = exports.OnTicketMessageDocument = exports.OnTicketByStateDocument = exports.OnTicketInProgressMineDocument = exports.TransferTicketToChannelDocument = exports.RemoveTagsFromTicketDocument = exports.AddTagsToTicketDocument = exports.CloseTicketDocument = exports.UnassignTicketDocument = exports.AssignTicketMyselfDocument = exports.AssignTicketDocument = exports.CreateTicketMessageEnvelopeDocument = exports.CreateTicketMessageForStorageDocument = exports.CreateTicketMessageDocument = exports.MarkTicketMessagesAsReadDocument = exports.UpdateTicketDocument = exports.CreateTicketDocument = exports.AssertChatActionsDocument = exports.UnsafeSearchTicketsDocument = void 0;
+exports.ActiveDispatchDocument = exports.ViewFragmentDoc = exports.TriggerFragmentDoc = exports.TriggerConditionFieldsFragmentDoc = exports.FacetsFragmentDoc = exports.TicketMessageFragmentDoc = exports.DrozChatUserFragmentDoc = exports.TicketWithSessionFragmentDoc = exports.SessionAttributesFragmentDoc = exports.TicketFragmentDoc = exports.CustomerFragmentDoc = exports.TicketWithoutCustomerFragmentDoc = exports.TicketTriggerAppFragmentDoc = exports.TagFragmentDoc = exports.QuickAnswerFacetsFragmentDoc = exports.QuickAnswerFragmentDoc = exports.TicketPresenceFragmentDoc = exports.SurveyFragmentDoc = exports.LiveSummaryFragmentDoc = exports.LiveAgentLoadFragmentDoc = exports.LiveQueueSummaryFragmentDoc = exports.DrozChatChannelFragmentDoc = exports.DrozChatAgentGroupFragmentDoc = exports.GlobalConfigurationFragmentDoc = exports.CustomerNoteFragmentDoc = exports.DrozChatAgentFragmentDoc = exports.AgentPresenceFragmentDoc = exports.Typenames = exports.TriggerScope = exports.TriggerEventType = exports.TriggerActionType = exports.TicketStatus = exports.TicketState = exports.TicketSearchSortBy = exports.TicketPriority = exports.TicketOrigin = exports.TicketMessageType = exports.TicketMessageRecipient = exports.TicketAutoAssignerType = exports.TicketAssessType = exports.SurveyTypes = exports.SurveyChannels = exports.SubscriptionAction = exports.QuickAnswersSortBy = exports.OpenTicketState = exports.LiveAgentStatus = exports.Can = exports.AppInstanceStatus = exports.AgentPresenceStatus = exports.ActiveDispatchConnector = void 0;
+exports.ListTicketsInProgressMineDocument = exports.ListTicketsDocument = exports.GetTicketDocument = exports.DeleteTagsDocument = exports.CreateTagsDocument = exports.ListTagsDocument = exports.UpdateQuickAnswerDocument = exports.DeleteQuickAnswerDocument = exports.CreateQuickAnswerDocument = exports.SearchQuickAnswersDocument = exports.ListQuickAnswersDocument = exports.OnTicketPresenceDocument = exports.LeaveTicketPresenceDocument = exports.EnterTicketPresenceDocument = exports.TicketPresenceDocument = exports.DisableSurveyDocument = exports.UpsertSurveyDocument = exports.GetSurveyDocument = exports.LiveSummaryDocument = exports.RemoveDrozChatAgentGroupDocument = exports.AddDrozChatAgentGroupDocument = exports.EnableDrozChatAgentGroupDocument = exports.DisableDrozChatAgentGroupDocument = exports.UpdateDrozChatAgentGroupDocument = exports.CreateDrozChatAgentGroupDocument = exports.ListDrozChatAgentGroupsDocument = exports.ListDrozChatGroupsDocument = exports.GetDrozChatAgentGroupDocument = exports.ClearMaxSimultaneousAttendancesDocument = exports.SetMaxSimultaneousAttendancesDocument = exports.GetGlobalConfigurationDocument = exports.DeleteNoteDocument = exports.UpdateNoteDocument = exports.CreateNoteDocument = exports.ListNotesDocument = exports.RemoveDrozChatChannelGroupDocument = exports.AddDrozChatChannelGroupDocument = exports.RemoveDrozChatChannelAgentDocument = exports.AddDrozChatChannelAgentDocument = exports.EnableDrozChatChannelDocument = exports.DisableDrozChatChannelDocument = exports.UpdateDrozChatChannelDocument = exports.CreateDrozChatChannelDocument = exports.ListDrozChatAgentChannelsDocument = exports.ListDrozChatChannelsDocument = exports.GetDrozChatChannelDocument = exports.GenerateAnalyticsTokenDocument = exports.AgentLogoffDocument = exports.AgentHeartbeatDocument = exports.MyPresenceDocument = void 0;
+exports.serviceName = exports.DeleteViewDocument = exports.UpdateViewDocument = exports.CloneViewDocument = exports.CreateViewDocument = exports.ListTicketsByViewDocument = exports.ListViewsDocument = exports.GetViewDocument = exports.ReorderTriggersByEventTypeDocument = exports.DeleteTriggerDocument = exports.UpdateTriggerDocument = exports.CreateTriggerDocument = exports.GetTriggerDocument = exports.ListTriggersDocument = exports.OnMessageByStateMineDocument = exports.OnTicketMessageDocument = exports.OnTicketByStateDocument = exports.OnTicketInProgressMineDocument = exports.TransferTicketToChannelDocument = exports.RemoveTagsFromTicketDocument = exports.AddTagsToTicketDocument = exports.CloseTicketDocument = exports.UnassignTicketDocument = exports.AssignTicketMyselfDocument = exports.AssignTicketDocument = exports.CreateTicketMessageEnvelopeDocument = exports.CreateTicketMessageForStorageDocument = exports.CreateTicketMessageDocument = exports.MarkTicketMessagesAsReadDocument = exports.UpdateTicketDocument = exports.CreateTicketDocument = exports.AssertChatActionsDocument = exports.UnsafeSearchTicketsDocument = exports.SearchTicketsWithoutCustomerDocument = exports.SearchTicketsDocument = exports.ListTicketInternalNotesDocument = exports.ListTicketMessagesDocument = exports.ListTicketsInProgressMineWithoutCustomerDocument = void 0;
 exports.getSdk = getSdk;
 var ActiveDispatchConnector;
 (function (ActiveDispatchConnector) {
     ActiveDispatchConnector["Email"] = "email";
     ActiveDispatchConnector["Whatsapp"] = "whatsapp";
 })(ActiveDispatchConnector || (exports.ActiveDispatchConnector = ActiveDispatchConnector = {}));
+var AgentPresenceStatus;
+(function (AgentPresenceStatus) {
+    AgentPresenceStatus["Away"] = "AWAY";
+    AgentPresenceStatus["Offline"] = "OFFLINE";
+    AgentPresenceStatus["Online"] = "ONLINE";
+})(AgentPresenceStatus || (exports.AgentPresenceStatus = AgentPresenceStatus = {}));
 var AppInstanceStatus;
 (function (AppInstanceStatus) {
     AppInstanceStatus["Active"] = "Active";
@@ -150,6 +156,7 @@ var Typenames;
     Typenames["ActiveDispatches"] = "ActiveDispatches";
     Typenames["AgentChannelIndex"] = "AgentChannelIndex";
     Typenames["AgentGroup"] = "AgentGroup";
+    Typenames["AgentPresence"] = "AgentPresence";
     Typenames["Any"] = "Any";
     Typenames["CajCloseBatches"] = "CajCloseBatches";
     Typenames["CajCloseRuns"] = "CajCloseRuns";
@@ -174,6 +181,13 @@ var Typenames;
     Typenames["Triggers"] = "Triggers";
     Typenames["Views"] = "Views";
 })(Typenames || (exports.Typenames = Typenames = {}));
+exports.AgentPresenceFragmentDoc = `
+    fragment agentPresence on AgentPresence {
+  agentId
+  status
+  since
+}
+    `;
 exports.DrozChatAgentFragmentDoc = `
     fragment drozChatAgent on DrozChatAgent {
   id
@@ -234,6 +248,10 @@ exports.LiveQueueSummaryFragmentDoc = `
   waiting
   oldestWaitingSince
   oldestWaitingMs
+  unassigned
+  avgWaitingMs
+  closedToday
+  onlineAgents
 }
     `;
 exports.LiveAgentLoadFragmentDoc = `
@@ -252,6 +270,11 @@ exports.LiveAgentLoadFragmentDoc = `
     average
     count
   }
+  firstResponseAvgMs
+  queues {
+    id
+    name
+  }
 }
     `;
 exports.LiveSummaryFragmentDoc = `
@@ -265,6 +288,19 @@ exports.LiveSummaryFragmentDoc = `
   }
   surveyType
   surveyConfigured
+  agentsOnline
+  agentsOffline
+  ticketsInProgressTotal
+  overallSatisfaction {
+    type
+    average
+    count
+  }
+  queuesCount
+  ticketsWaitingTotal
+  unassignedTotal
+  avgWaitingMs
+  closedTodayTotal
 }
     `;
 exports.SurveyFragmentDoc = `
@@ -787,6 +823,27 @@ exports.ActiveDispatchDocument = `
   activeDispatch(input: $input)
 }
     `;
+exports.MyPresenceDocument = `
+    query myPresence {
+  myPresence {
+    ...agentPresence
+  }
+}
+    ${exports.AgentPresenceFragmentDoc}`;
+exports.AgentHeartbeatDocument = `
+    mutation agentHeartbeat {
+  agentHeartbeat {
+    ...agentPresence
+  }
+}
+    ${exports.AgentPresenceFragmentDoc}`;
+exports.AgentLogoffDocument = `
+    mutation agentLogoff {
+  agentLogoff {
+    ...agentPresence
+  }
+}
+    ${exports.AgentPresenceFragmentDoc}`;
 exports.GenerateAnalyticsTokenDocument = `
     mutation generateAnalyticsToken {
   generateAnalyticsToken {
@@ -1649,6 +1706,15 @@ function getSdk(requester) {
         activeDispatch(variables, options) {
             return requester(exports.ActiveDispatchDocument, variables, options);
         },
+        myPresence(variables, options) {
+            return requester(exports.MyPresenceDocument, variables, options);
+        },
+        agentHeartbeat(variables, options) {
+            return requester(exports.AgentHeartbeatDocument, variables, options);
+        },
+        agentLogoff(variables, options) {
+            return requester(exports.AgentLogoffDocument, variables, options);
+        },
         generateAnalyticsToken(variables, options) {
             return requester(exports.GenerateAnalyticsTokenDocument, variables, options);
         },