@droz-js/sdk 0.18.5 → 0.18.6

This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
package/package.json CHANGED
@@ -1,7 +1,7 @@
1
1
  {
2
2
  "name": "@droz-js/sdk",
3
3
  "description": "Droz SDK",
4
- "version": "0.18.5",
4
+ "version": "0.18.6",
5
5
  "private": false,
6
6
  "repository": {
7
7
  "type": "git",
@@ -72,6 +72,10 @@ declare const Drozanalytics_base: new (options?: import("./client/http").HttpCli
72
72
  endDate: import("./sdks/drozanalytics").Scalars["Date"]["input"];
73
73
  type?: import("./sdks/drozanalytics").InputMaybe<import("./sdks/drozanalytics").AnalyticsType>;
74
74
  }>, options?: unknown): Promise<import("./sdks/drozanalytics").GetAgentsDailySummaryQuery>;
75
+ getClosedCountByChannel(variables: import("./sdks/drozanalytics").Exact<{
76
+ startDate: import("./sdks/drozanalytics").Scalars["Date"]["input"];
77
+ endDate: import("./sdks/drozanalytics").Scalars["Date"]["input"];
78
+ }>, options?: unknown): Promise<import("./sdks/drozanalytics").GetClosedCountByChannelQuery>;
75
79
  };
76
80
  export declare class Drozanalytics extends Drozanalytics_base {
77
81
  constructor();
@@ -125,6 +125,7 @@ export type Scalars = {
125
125
  export type AgentDailySummary = {
126
126
  agentId: Scalars['ID']['output'];
127
127
  closed: Scalars['Int']['output'];
128
+ firstResponseAvgMs?: Maybe<Scalars['Float']['output']>;
128
129
  reviewAverage?: Maybe<Scalars['Float']['output']>;
129
130
  reviewCount: Scalars['Int']['output'];
130
131
  reviewType?: Maybe<AnalyticsType>;
@@ -183,6 +184,10 @@ export declare enum Can {
183
184
  Remove = "remove",
184
185
  Write = "write"
185
186
  }
187
+ export type ChannelClosedCount = {
188
+ channelId?: Maybe<Scalars['ID']['output']>;
189
+ count: Scalars['Int']['output'];
190
+ };
186
191
  export type FlowTaxonomy = {
187
192
  auditedAt?: Maybe<Scalars['Date']['output']>;
188
193
  createdAt: Scalars['DateTime']['output'];
@@ -267,6 +272,7 @@ export type Query = {
267
272
  app?: Maybe<Scalars['DRN']['output']>;
268
273
  getAgentsDailySummary: Array<AgentDailySummary>;
269
274
  getAttendanceTime?: Maybe<AnalyticsAverage>;
275
+ getClosedCountByChannel: Array<ChannelClosedCount>;
270
276
  getFacets?: Maybe<AnalyticsFacets>;
271
277
  getFirstResponseTime?: Maybe<AnalyticsAverage>;
272
278
  getHttpEndpoint?: Maybe<Scalars['String']['output']>;
@@ -290,6 +296,10 @@ export type QueryGetAttendanceTimeArgs = {
290
296
  filters?: InputMaybe<Array<TicketAnalyticsFilterInput>>;
291
297
  startDate: Scalars['Date']['input'];
292
298
  };
299
+ export type QueryGetClosedCountByChannelArgs = {
300
+ endDate: Scalars['Date']['input'];
301
+ startDate: Scalars['Date']['input'];
302
+ };
293
303
  export type QueryGetFacetsArgs = {
294
304
  endDate: Scalars['Date']['input'];
295
305
  filters?: InputMaybe<Array<TicketAnalyticsFilterInput>>;
@@ -530,7 +540,14 @@ export type GetAgentsDailySummaryQueryVariables = Exact<{
530
540
  type?: InputMaybe<AnalyticsType>;
531
541
  }>;
532
542
  export type GetAgentsDailySummaryQuery = {
533
- getAgentsDailySummary: Array<Pick<AgentDailySummary, 'agentId' | 'closed' | 'reviewType' | 'reviewAverage' | 'reviewCount'>>;
543
+ getAgentsDailySummary: Array<Pick<AgentDailySummary, 'agentId' | 'closed' | 'reviewType' | 'reviewAverage' | 'reviewCount' | 'firstResponseAvgMs'>>;
544
+ };
545
+ export type GetClosedCountByChannelQueryVariables = Exact<{
546
+ startDate: Scalars['Date']['input'];
547
+ endDate: Scalars['Date']['input'];
548
+ }>;
549
+ export type GetClosedCountByChannelQuery = {
550
+ getClosedCountByChannel: Array<Pick<ChannelClosedCount, 'channelId' | 'count'>>;
534
551
  };
535
552
  export declare const FlowTaxonomyFragmentDoc = "\n fragment flowTaxonomy on FlowTaxonomy {\n tenant\n instanceId\n flowName\n flowType\n description\n keyTasks\n humanComment\n auditedAt\n isReviewed\n createdAt\n updatedAt\n}\n ";
536
553
  export declare const AverageFragmentDoc = "\n fragment average on AnalyticsAverage {\n delta\n current\n previous\n}\n ";
@@ -552,7 +569,8 @@ export declare const GetTicketsByTriggerAppDocument = "\n query getTicketsByT
552
569
  export declare const GetTicketsReviewsDocument = "\n query getTicketsReviews($startDate: Date!, $endDate: Date!, $filters: [TicketAnalyticsFilterInput!], $type: AnalyticsType!) {\n getTicketsReviews(\n startDate: $startDate\n endDate: $endDate\n filters: $filters\n type: $type\n ) {\n ...average\n }\n}\n \n fragment average on AnalyticsAverage {\n delta\n current\n previous\n}\n ";
553
570
  export declare const GetFacetsDocument = "\n query getFacets($startDate: Date!, $endDate: Date!, $filters: [TicketAnalyticsFilterInput!]) {\n getFacets(startDate: $startDate, endDate: $endDate, filters: $filters) {\n ...queryFacets\n }\n}\n \n fragment queryFacets on AnalyticsFacets {\n channelId {\n ...facetValue\n }\n customerId {\n ...facetValue\n }\n assigneeId {\n ...facetValue\n }\n status {\n ...facetValue\n }\n tags {\n ...facetValue\n }\n triggerApp {\n ...facetValue\n }\n}\n \n\n fragment facetValue on AnalyticsFacetValue {\n value\n display\n count\n}\n ";
554
571
  export declare const GetTicketsReviewsSurveyRatingVolumeDocument = "\n query getTicketsReviewsSurveyRatingVolume($startDate: Date!, $endDate: Date!, $filters: [TicketAnalyticsFilterInput!], $type: AnalyticsType!) {\n getTicketsReviewsSurveyRatingVolume(\n startDate: $startDate\n endDate: $endDate\n filters: $filters\n type: $type\n ) {\n name\n value\n }\n}\n ";
555
- export declare const GetAgentsDailySummaryDocument = "\n query getAgentsDailySummary($startDate: Date!, $endDate: Date!, $type: AnalyticsType) {\n getAgentsDailySummary(startDate: $startDate, endDate: $endDate, type: $type) {\n agentId\n closed\n reviewType\n reviewAverage\n reviewCount\n }\n}\n ";
572
+ export declare const GetAgentsDailySummaryDocument = "\n query getAgentsDailySummary($startDate: Date!, $endDate: Date!, $type: AnalyticsType) {\n getAgentsDailySummary(startDate: $startDate, endDate: $endDate, type: $type) {\n agentId\n closed\n reviewType\n reviewAverage\n reviewCount\n firstResponseAvgMs\n }\n}\n ";
573
+ export declare const GetClosedCountByChannelDocument = "\n query getClosedCountByChannel($startDate: Date!, $endDate: Date!) {\n getClosedCountByChannel(startDate: $startDate, endDate: $endDate) {\n channelId\n count\n }\n}\n ";
556
574
  export type Requester<C = {}> = <R, V>(doc: string, vars?: V, options?: C) => Promise<R> | AsyncIterableIterator<R>;
557
575
  export declare function getSdk<C>(requester: Requester<C>): {
558
576
  listFlowTaxonomy(variables: ListFlowTaxonomyQueryVariables, options?: C): Promise<ListFlowTaxonomyQuery>;
@@ -569,6 +587,7 @@ export declare function getSdk<C>(requester: Requester<C>): {
569
587
  getFacets(variables: GetFacetsQueryVariables, options?: C): Promise<GetFacetsQuery>;
570
588
  getTicketsReviewsSurveyRatingVolume(variables: GetTicketsReviewsSurveyRatingVolumeQueryVariables, options?: C): Promise<GetTicketsReviewsSurveyRatingVolumeQuery>;
571
589
  getAgentsDailySummary(variables: GetAgentsDailySummaryQueryVariables, options?: C): Promise<GetAgentsDailySummaryQuery>;
590
+ getClosedCountByChannel(variables: GetClosedCountByChannelQueryVariables, options?: C): Promise<GetClosedCountByChannelQuery>;
572
591
  };
573
592
  export type Sdk = ReturnType<typeof getSdk>;
574
593
  export declare const serviceName = "@droz/drozanalytics";
@@ -1,7 +1,7 @@
1
1
  "use strict";
2
2
  /* istanbul ignore file */
3
3
  Object.defineProperty(exports, "__esModule", { value: true });
4
- exports.serviceName = exports.GetAgentsDailySummaryDocument = exports.GetTicketsReviewsSurveyRatingVolumeDocument = exports.GetFacetsDocument = exports.GetTicketsReviewsDocument = exports.GetTicketsByTriggerAppDocument = exports.GetVolumeOfTicketsReviewsDocument = exports.GetVolumeOfTicketsPerHourDocument = exports.GetVolumeOfTicketsPerDayDocument = exports.GetTicketsByStatusDocument = exports.GetAttendanceTimeDocument = exports.GetFirstResponseTimeDocument = exports.MarkFlowReviewedDocument = exports.UpsertFlowTaxonomyDocument = exports.ListFlowTaxonomyDocument = exports.QueryFacetsFragmentDoc = exports.FacetValueFragmentDoc = exports.MultiValueFragmentDoc = exports.ChartFragmentDoc = exports.VolumeFragmentDoc = exports.AverageFragmentDoc = exports.FlowTaxonomyFragmentDoc = exports.Typenames = exports.FlowTaxonomyType = exports.Can = exports.AppInstanceStatus = exports.AnalyticsType = void 0;
4
+ exports.serviceName = exports.GetClosedCountByChannelDocument = exports.GetAgentsDailySummaryDocument = exports.GetTicketsReviewsSurveyRatingVolumeDocument = exports.GetFacetsDocument = exports.GetTicketsReviewsDocument = exports.GetTicketsByTriggerAppDocument = exports.GetVolumeOfTicketsReviewsDocument = exports.GetVolumeOfTicketsPerHourDocument = exports.GetVolumeOfTicketsPerDayDocument = exports.GetTicketsByStatusDocument = exports.GetAttendanceTimeDocument = exports.GetFirstResponseTimeDocument = exports.MarkFlowReviewedDocument = exports.UpsertFlowTaxonomyDocument = exports.ListFlowTaxonomyDocument = exports.QueryFacetsFragmentDoc = exports.FacetValueFragmentDoc = exports.MultiValueFragmentDoc = exports.ChartFragmentDoc = exports.VolumeFragmentDoc = exports.AverageFragmentDoc = exports.FlowTaxonomyFragmentDoc = exports.Typenames = exports.FlowTaxonomyType = exports.Can = exports.AppInstanceStatus = exports.AnalyticsType = void 0;
5
5
  exports.getSdk = getSdk;
6
6
  var AnalyticsType;
7
7
  (function (AnalyticsType) {
@@ -250,6 +250,15 @@ exports.GetAgentsDailySummaryDocument = `
250
250
  reviewType
251
251
  reviewAverage
252
252
  reviewCount
253
+ firstResponseAvgMs
254
+ }
255
+ }
256
+ `;
257
+ exports.GetClosedCountByChannelDocument = `
258
+ query getClosedCountByChannel($startDate: Date!, $endDate: Date!) {
259
+ getClosedCountByChannel(startDate: $startDate, endDate: $endDate) {
260
+ channelId
261
+ count
253
262
  }
254
263
  }
255
264
  `;
@@ -296,6 +305,9 @@ function getSdk(requester) {
296
305
  },
297
306
  getAgentsDailySummary(variables, options) {
298
307
  return requester(exports.GetAgentsDailySummaryDocument, variables, options);
308
+ },
309
+ getClosedCountByChannel(variables, options) {
310
+ return requester(exports.GetClosedCountByChannelDocument, variables, options);
299
311
  }
300
312
  };
301
313
  }
@@ -278,6 +278,7 @@ export declare enum DrozBotTicketMessageSender {
278
278
  export type DrozBotWhatsAppBot = {
279
279
  channel: Scalars['String']['output'];
280
280
  deleted: Scalars['Boolean']['output'];
281
+ drozchatInstanceId?: Maybe<Scalars['ID']['output']>;
281
282
  enabled: Scalars['Boolean']['output'];
282
283
  id: Scalars['ID']['output'];
283
284
  language: Scalars['String']['output'];
@@ -517,6 +518,7 @@ export type InternalWhatsAppActiveDispatchInput = {
517
518
  botId: Scalars['ID']['input'];
518
519
  customerId?: InputMaybe<Scalars['ID']['input']>;
519
520
  externalId: Scalars['ID']['input'];
521
+ instanceId?: InputMaybe<Scalars['ID']['input']>;
520
522
  phone: Scalars['String']['input'];
521
523
  sessionId: Scalars['ID']['input'];
522
524
  templateContent: Scalars['String']['input'];
@@ -994,7 +996,7 @@ export type EvaluateDrozbotTalkAnalysisOutputMutationVariables = Exact<{
994
996
  export type EvaluateDrozbotTalkAnalysisOutputMutation = {
995
997
  evaluateDrozbotTalkAnalysisOutput: DrozbotTalkAnalysisEvaluationFragment;
996
998
  };
997
- export type DrozBotWhatsAppBotFragment = Pick<DrozBotWhatsAppBot, 'id' | 'name' | 'enabled' | 'deleted' | 'channel' | 'providerChannel' | 'language' | 'phone'>;
999
+ export type DrozBotWhatsAppBotFragment = Pick<DrozBotWhatsAppBot, 'id' | 'name' | 'enabled' | 'deleted' | 'channel' | 'providerChannel' | 'language' | 'phone' | 'drozchatInstanceId'>;
998
1000
  export type DrozBotWhatsAppTemplateFragment = Pick<DrozBotWhatsAppTemplate, 'id' | 'templateName' | 'content' | 'contentButton' | 'language' | 'deleted' | 'approved' | 'type'>;
999
1001
  export type ListWhatsAppBotsQueryVariables = Exact<{
1000
1002
  [key: string]: never;
@@ -1031,7 +1033,7 @@ export declare const IntentFragmentDoc = "\n fragment intent on Intent {\n l
1031
1033
  export declare const DrozbotTalkAnalysisInputFragmentDoc = "\n fragment drozbotTalkAnalysisInput on DrozbotAiTalkAnalysisInput {\n talkId\n botId\n processingStatus\n batchJobId\n submittedAt\n errorMessage\n retryCount\n attempts {\n errorMessage\n failedAt\n batchJobId\n batchCustomId\n }\n}\n ";
1032
1034
  export declare const DrozbotTalkAnalysisEvaluationFragmentDoc = "\n fragment drozbotTalkAnalysisEvaluation on DrozbotTalkAnalysisEvaluation {\n model\n evaluatedAt\n confidenceScore\n threshold\n passed\n grounded\n coherent\n reasoning\n criticalIssues\n}\n ";
1033
1035
  export declare const DrozbotTalkAnalysisFragmentDoc = "\n fragment drozbotTalkAnalysis on DrozbotTalkAnalysis {\n talkId\n botId\n status\n createdDate\n modelUsed\n analysis {\n conversation {\n aggregates {\n csatFinal\n csatStatus\n initialSentiment\n finalSentiment\n topIntents\n }\n serviceQuality {\n status\n csatFinal\n reason\n breakdown {\n clarityPrecision\n cesScore\n cesLabel\n csatScale\n abandonmentType\n notEvaluable\n }\n }\n sentiment {\n initialSentiment\n averageSentiment\n finalSentiment\n observation\n }\n intent {\n dominantIntent\n globalConfidence\n justification\n secondaryIntents\n }\n }\n }\n evaluation {\n ...drozbotTalkAnalysisEvaluation\n }\n}\n ";
1034
- export declare const DrozBotWhatsAppBotFragmentDoc = "\n fragment drozBotWhatsAppBot on DrozBotWhatsAppBot {\n id\n name\n enabled\n deleted\n channel\n providerChannel\n language\n phone\n}\n ";
1036
+ export declare const DrozBotWhatsAppBotFragmentDoc = "\n fragment drozBotWhatsAppBot on DrozBotWhatsAppBot {\n id\n name\n enabled\n deleted\n channel\n providerChannel\n language\n phone\n drozchatInstanceId\n}\n ";
1035
1037
  export declare const DrozBotWhatsAppTemplateFragmentDoc = "\n fragment drozBotWhatsAppTemplate on DrozBotWhatsAppTemplate {\n id\n templateName\n content\n contentButton\n language\n deleted\n approved\n type\n}\n ";
1036
1038
  export declare const RunDrozbotAiActionDocument = "\n mutation runDrozbotAiAction($input: RunAiActionInput!) {\n runDrozbotAiAction(input: $input) {\n actions\n setVariables {\n ...aiActionVariableValue\n }\n missingVariables\n message_to_user\n context\n }\n}\n \n fragment aiActionVariableValue on AiActionVariableValue {\n key\n value\n}\n ";
1037
1039
  export declare const RunDrozbotAiActionHumanizedAnswerDocument = "\n mutation runDrozbotAiActionHumanizedAnswer($input: RunAiActionHumanizedAnswerInput!) {\n runDrozbotAiActionHumanizedAnswer(input: $input) {\n actions\n message_to_user\n }\n}\n ";
@@ -1063,8 +1065,8 @@ export declare const DrozbotTalkConversationDocument = "\n query drozbotTalkC
1063
1065
  export declare const GetDrozbotTalkAnalysisEmbedUrlDocument = "\n query getDrozbotTalkAnalysisEmbedUrl {\n getDrozbotTalkAnalysisEmbedUrl\n}\n ";
1064
1066
  export declare const AnalyzeDrozbotTalkDocument = "\n mutation analyzeDrozbotTalk($input: AnalyzeDrozbotTalkInput!) {\n analyzeDrozbotTalk(input: $input) {\n ...drozbotTalkAnalysis\n }\n}\n \n fragment drozbotTalkAnalysis on DrozbotTalkAnalysis {\n talkId\n botId\n status\n createdDate\n modelUsed\n analysis {\n conversation {\n aggregates {\n csatFinal\n csatStatus\n initialSentiment\n finalSentiment\n topIntents\n }\n serviceQuality {\n status\n csatFinal\n reason\n breakdown {\n clarityPrecision\n cesScore\n cesLabel\n csatScale\n abandonmentType\n notEvaluable\n }\n }\n sentiment {\n initialSentiment\n averageSentiment\n finalSentiment\n observation\n }\n intent {\n dominantIntent\n globalConfidence\n justification\n secondaryIntents\n }\n }\n }\n evaluation {\n ...drozbotTalkAnalysisEvaluation\n }\n}\n \n\n fragment drozbotTalkAnalysisEvaluation on DrozbotTalkAnalysisEvaluation {\n model\n evaluatedAt\n confidenceScore\n threshold\n passed\n grounded\n coherent\n reasoning\n criticalIssues\n}\n ";
1065
1067
  export declare const EvaluateDrozbotTalkAnalysisOutputDocument = "\n mutation evaluateDrozbotTalkAnalysisOutput($input: EvaluateDrozbotTalkAnalysisOutputInput!) {\n evaluateDrozbotTalkAnalysisOutput(input: $input) {\n ...drozbotTalkAnalysisEvaluation\n }\n}\n \n fragment drozbotTalkAnalysisEvaluation on DrozbotTalkAnalysisEvaluation {\n model\n evaluatedAt\n confidenceScore\n threshold\n passed\n grounded\n coherent\n reasoning\n criticalIssues\n}\n ";
1066
- export declare const ListWhatsAppBotsDocument = "\n query listWhatsAppBots {\n listWhatsAppBots {\n ...drozBotWhatsAppBot\n }\n}\n \n fragment drozBotWhatsAppBot on DrozBotWhatsAppBot {\n id\n name\n enabled\n deleted\n channel\n providerChannel\n language\n phone\n}\n ";
1067
- export declare const GetWhatsAppBotDetailsDocument = "\n query getWhatsAppBotDetails($id: ID!) {\n getWhatsAppBotDetails(id: $id) {\n ...drozBotWhatsAppBot\n }\n}\n \n fragment drozBotWhatsAppBot on DrozBotWhatsAppBot {\n id\n name\n enabled\n deleted\n channel\n providerChannel\n language\n phone\n}\n ";
1068
+ export declare const ListWhatsAppBotsDocument = "\n query listWhatsAppBots {\n listWhatsAppBots {\n ...drozBotWhatsAppBot\n }\n}\n \n fragment drozBotWhatsAppBot on DrozBotWhatsAppBot {\n id\n name\n enabled\n deleted\n channel\n providerChannel\n language\n phone\n drozchatInstanceId\n}\n ";
1069
+ export declare const GetWhatsAppBotDetailsDocument = "\n query getWhatsAppBotDetails($id: ID!) {\n getWhatsAppBotDetails(id: $id) {\n ...drozBotWhatsAppBot\n }\n}\n \n fragment drozBotWhatsAppBot on DrozBotWhatsAppBot {\n id\n name\n enabled\n deleted\n channel\n providerChannel\n language\n phone\n drozchatInstanceId\n}\n ";
1068
1070
  export declare const ListWhatsAppBotTemplatesDocument = "\n query listWhatsAppBotTemplates($id: ID!) {\n listWhatsAppBotTemplates(id: $id) {\n ...drozBotWhatsAppTemplate\n }\n}\n \n fragment drozBotWhatsAppTemplate on DrozBotWhatsAppTemplate {\n id\n templateName\n content\n contentButton\n language\n deleted\n approved\n type\n}\n ";
1069
1071
  export declare const RegisterRootCredentialDocument = "\n mutation registerRootCredential($input: DrozBotRootCredentialInput!) {\n registerRootCredential(input: $input)\n}\n ";
1070
1072
  export declare const InternalWhatsAppActiveDispatchDocument = "\n mutation internalWhatsAppActiveDispatch($input: InternalWhatsAppActiveDispatchInput!) {\n internalWhatsAppActiveDispatch(input: $input)\n}\n ";
@@ -273,6 +273,7 @@ exports.DrozBotWhatsAppBotFragmentDoc = `
273
273
  providerChannel
274
274
  language
275
275
  phone
276
+ drozchatInstanceId
276
277
  }
277
278
  `;
278
279
  exports.DrozBotWhatsAppTemplateFragmentDoc = `
@@ -457,28 +457,47 @@ export type LiveAgentLoad = {
457
457
  agentId: Scalars['ID']['output'];
458
458
  capacity: Scalars['Int']['output'];
459
459
  closedToday: Scalars['Int']['output'];
460
+ firstResponseAvgMs?: Maybe<Scalars['Float']['output']>;
460
461
  inProgress: Scalars['Int']['output'];
462
+ queues: Array<LiveAgentQueue>;
461
463
  satisfaction?: Maybe<AgentDailySatisfaction>;
462
464
  status: LiveAgentStatus;
463
465
  statusSince?: Maybe<Scalars['DateTime']['output']>;
464
466
  };
467
+ export type LiveAgentQueue = {
468
+ id: Scalars['ID']['output'];
469
+ name: Scalars['String']['output'];
470
+ };
465
471
  export declare enum LiveAgentStatus {
466
472
  Off = "OFF",
467
473
  On = "ON"
468
474
  }
469
475
  export type LiveQueueSummary = {
476
+ avgWaitingMs?: Maybe<Scalars['Float']['output']>;
470
477
  channel?: Maybe<DrozChatChannel>;
471
478
  channelId: Scalars['ID']['output'];
479
+ closedToday: Scalars['Int']['output'];
472
480
  oldestWaitingMs?: Maybe<Scalars['Float']['output']>;
473
481
  oldestWaitingSince?: Maybe<Scalars['DateTime']['output']>;
482
+ onlineAgents: Scalars['Int']['output'];
483
+ unassigned: Scalars['Int']['output'];
474
484
  waiting: Scalars['Int']['output'];
475
485
  };
476
486
  export type LiveSummary = {
477
487
  agents: Array<LiveAgentLoad>;
488
+ agentsOffline: Scalars['Int']['output'];
489
+ agentsOnline: Scalars['Int']['output'];
490
+ avgWaitingMs?: Maybe<Scalars['Float']['output']>;
491
+ closedTodayTotal: Scalars['Int']['output'];
478
492
  generatedAt: Scalars['DateTime']['output'];
493
+ overallSatisfaction?: Maybe<AgentDailySatisfaction>;
479
494
  queues: Array<LiveQueueSummary>;
495
+ queuesCount: Scalars['Int']['output'];
480
496
  surveyConfigured: Scalars['Boolean']['output'];
481
497
  surveyType?: Maybe<SurveyTypes>;
498
+ ticketsInProgressTotal: Scalars['Int']['output'];
499
+ ticketsWaitingTotal: Scalars['Int']['output'];
500
+ unassignedTotal: Scalars['Int']['output'];
482
501
  };
483
502
  export type MarkTicketMessagesAsReadInput = {
484
503
  channelId: Scalars['ID']['input'];
@@ -1607,16 +1626,18 @@ export type RemoveDrozChatAgentGroupMutationVariables = Exact<{
1607
1626
  export type RemoveDrozChatAgentGroupMutation = {
1608
1627
  removeDrozChatAgentGroup?: Maybe<DrozChatAgentGroupFragment>;
1609
1628
  };
1610
- export type LiveQueueSummaryFragment = (Pick<LiveQueueSummary, 'channelId' | 'waiting' | 'oldestWaitingSince' | 'oldestWaitingMs'> & {
1629
+ export type LiveQueueSummaryFragment = (Pick<LiveQueueSummary, 'channelId' | 'waiting' | 'oldestWaitingSince' | 'oldestWaitingMs' | 'unassigned' | 'avgWaitingMs' | 'closedToday' | 'onlineAgents'> & {
1611
1630
  channel?: Maybe<DrozChatChannelFragment>;
1612
1631
  });
1613
- export type LiveAgentLoadFragment = (Pick<LiveAgentLoad, 'agentId' | 'status' | 'statusSince' | 'inProgress' | 'capacity' | 'closedToday'> & {
1632
+ export type LiveAgentLoadFragment = (Pick<LiveAgentLoad, 'agentId' | 'status' | 'statusSince' | 'inProgress' | 'capacity' | 'closedToday' | 'firstResponseAvgMs'> & {
1614
1633
  agent?: Maybe<DrozChatAgentFragment>;
1615
1634
  satisfaction?: Maybe<Pick<AgentDailySatisfaction, 'type' | 'average' | 'count'>>;
1635
+ queues: Array<Pick<LiveAgentQueue, 'id' | 'name'>>;
1616
1636
  });
1617
- export type LiveSummaryFragment = (Pick<LiveSummary, 'generatedAt' | 'surveyType' | 'surveyConfigured'> & {
1637
+ export type LiveSummaryFragment = (Pick<LiveSummary, 'generatedAt' | 'surveyType' | 'surveyConfigured' | 'agentsOnline' | 'agentsOffline' | 'ticketsInProgressTotal' | 'queuesCount' | 'ticketsWaitingTotal' | 'unassignedTotal' | 'avgWaitingMs' | 'closedTodayTotal'> & {
1618
1638
  queues: Array<LiveQueueSummaryFragment>;
1619
1639
  agents: Array<LiveAgentLoadFragment>;
1640
+ overallSatisfaction?: Maybe<Pick<AgentDailySatisfaction, 'type' | 'average' | 'count'>>;
1620
1641
  });
1621
1642
  export type LiveSummaryQueryVariables = Exact<{
1622
1643
  [key: string]: never;
@@ -2136,9 +2157,9 @@ export declare const CustomerNoteFragmentDoc = "\n fragment customerNote on C
2136
2157
  export declare const GlobalConfigurationFragmentDoc = "\n fragment globalConfiguration on GlobalConfiguration {\n maxSimultaneousAttendances\n createdAt\n updatedAt\n}\n ";
2137
2158
  export declare const DrozChatAgentGroupFragmentDoc = "\n fragment drozChatAgentGroup on DrozChatAgentGroup {\n id\n name\n description\n agentIds\n drn\n createdAt\n updatedAt\n deletedAt\n}\n ";
2138
2159
  export declare const DrozChatChannelFragmentDoc = "\n fragment drozChatChannel on DrozChatChannel {\n id\n name\n drn\n agentIds\n groupIds\n ticketAutoAssigner\n ticketAutoAssignerType\n maxSimultaneousAttendances\n createdAt\n updatedAt\n deletedAt\n}\n ";
2139
- export declare const LiveQueueSummaryFragmentDoc = "\n fragment liveQueueSummary on LiveQueueSummary {\n channelId\n channel {\n ...drozChatChannel\n }\n waiting\n oldestWaitingSince\n oldestWaitingMs\n}\n ";
2140
- export declare const LiveAgentLoadFragmentDoc = "\n fragment liveAgentLoad on LiveAgentLoad {\n agentId\n agent {\n ...drozChatAgent\n }\n status\n statusSince\n inProgress\n capacity\n closedToday\n satisfaction {\n type\n average\n count\n }\n}\n ";
2141
- export declare const LiveSummaryFragmentDoc = "\n fragment liveSummary on LiveSummary {\n generatedAt\n queues {\n ...liveQueueSummary\n }\n agents {\n ...liveAgentLoad\n }\n surveyType\n surveyConfigured\n}\n ";
2160
+ export declare const LiveQueueSummaryFragmentDoc = "\n fragment liveQueueSummary on LiveQueueSummary {\n channelId\n channel {\n ...drozChatChannel\n }\n waiting\n oldestWaitingSince\n oldestWaitingMs\n unassigned\n avgWaitingMs\n closedToday\n onlineAgents\n}\n ";
2161
+ export declare const LiveAgentLoadFragmentDoc = "\n fragment liveAgentLoad on LiveAgentLoad {\n agentId\n agent {\n ...drozChatAgent\n }\n status\n statusSince\n inProgress\n capacity\n closedToday\n satisfaction {\n type\n average\n count\n }\n firstResponseAvgMs\n queues {\n id\n name\n }\n}\n ";
2162
+ export declare const LiveSummaryFragmentDoc = "\n fragment liveSummary on LiveSummary {\n generatedAt\n queues {\n ...liveQueueSummary\n }\n agents {\n ...liveAgentLoad\n }\n surveyType\n surveyConfigured\n agentsOnline\n agentsOffline\n ticketsInProgressTotal\n overallSatisfaction {\n type\n average\n count\n }\n queuesCount\n ticketsWaitingTotal\n unassignedTotal\n avgWaitingMs\n closedTodayTotal\n}\n ";
2142
2163
  export declare const SurveyFragmentDoc = "\n fragment survey on Survey {\n channels\n evaluationMessage\n commentMessage\n enabled\n type\n createdAt\n updatedAt\n}\n ";
2143
2164
  export declare const TicketPresenceFragmentDoc = "\n fragment ticketPresence on TicketPresence {\n ticketId\n agents {\n agentId\n agentName\n }\n}\n ";
2144
2165
  export declare const QuickAnswerFragmentDoc = "\n fragment quickAnswer on QuickAnswer {\n id\n name\n message\n createdBy {\n ...drozChatAgent\n }\n createdAt\n updatedAt\n}\n ";
@@ -2185,7 +2206,7 @@ export declare const DisableDrozChatAgentGroupDocument = "\n mutation disable
2185
2206
  export declare const EnableDrozChatAgentGroupDocument = "\n mutation enableDrozChatAgentGroup($input: EnableDrozChatAgentGroupInput!) {\n enableDrozChatAgentGroup(input: $input) {\n ...drozChatAgentGroup\n }\n}\n \n fragment drozChatAgentGroup on DrozChatAgentGroup {\n id\n name\n description\n agentIds\n drn\n createdAt\n updatedAt\n deletedAt\n}\n ";
2186
2207
  export declare const AddDrozChatAgentGroupDocument = "\n mutation addDrozChatAgentGroup($input: AddDrozChatAgentGroupInput!) {\n addDrozChatAgentGroup(input: $input) {\n ...drozChatAgentGroup\n }\n}\n \n fragment drozChatAgentGroup on DrozChatAgentGroup {\n id\n name\n description\n agentIds\n drn\n createdAt\n updatedAt\n deletedAt\n}\n ";
2187
2208
  export declare const RemoveDrozChatAgentGroupDocument = "\n mutation removeDrozChatAgentGroup($input: RemoveDrozChatAgentGroupInput!) {\n removeDrozChatAgentGroup(input: $input) {\n ...drozChatAgentGroup\n }\n}\n \n fragment drozChatAgentGroup on DrozChatAgentGroup {\n id\n name\n description\n agentIds\n drn\n createdAt\n updatedAt\n deletedAt\n}\n ";
2188
- export declare const LiveSummaryDocument = "\n query liveSummary {\n liveSummary {\n ...liveSummary\n }\n}\n \n fragment liveSummary on LiveSummary {\n generatedAt\n queues {\n ...liveQueueSummary\n }\n agents {\n ...liveAgentLoad\n }\n surveyType\n surveyConfigured\n}\n \n\n fragment liveQueueSummary on LiveQueueSummary {\n channelId\n channel {\n ...drozChatChannel\n }\n waiting\n oldestWaitingSince\n oldestWaitingMs\n}\n \n\n fragment drozChatChannel on DrozChatChannel {\n id\n name\n drn\n agentIds\n groupIds\n ticketAutoAssigner\n ticketAutoAssignerType\n maxSimultaneousAttendances\n createdAt\n updatedAt\n deletedAt\n}\n \n\n fragment liveAgentLoad on LiveAgentLoad {\n agentId\n agent {\n ...drozChatAgent\n }\n status\n statusSince\n inProgress\n capacity\n closedToday\n satisfaction {\n type\n average\n count\n }\n}\n \n\n fragment drozChatAgent on DrozChatAgent {\n id\n name\n}\n ";
2209
+ export declare const LiveSummaryDocument = "\n query liveSummary {\n liveSummary {\n ...liveSummary\n }\n}\n \n fragment liveSummary on LiveSummary {\n generatedAt\n queues {\n ...liveQueueSummary\n }\n agents {\n ...liveAgentLoad\n }\n surveyType\n surveyConfigured\n agentsOnline\n agentsOffline\n ticketsInProgressTotal\n overallSatisfaction {\n type\n average\n count\n }\n queuesCount\n ticketsWaitingTotal\n unassignedTotal\n avgWaitingMs\n closedTodayTotal\n}\n \n\n fragment liveQueueSummary on LiveQueueSummary {\n channelId\n channel {\n ...drozChatChannel\n }\n waiting\n oldestWaitingSince\n oldestWaitingMs\n unassigned\n avgWaitingMs\n closedToday\n onlineAgents\n}\n \n\n fragment drozChatChannel on DrozChatChannel {\n id\n name\n drn\n agentIds\n groupIds\n ticketAutoAssigner\n ticketAutoAssignerType\n maxSimultaneousAttendances\n createdAt\n updatedAt\n deletedAt\n}\n \n\n fragment liveAgentLoad on LiveAgentLoad {\n agentId\n agent {\n ...drozChatAgent\n }\n status\n statusSince\n inProgress\n capacity\n closedToday\n satisfaction {\n type\n average\n count\n }\n firstResponseAvgMs\n queues {\n id\n name\n }\n}\n \n\n fragment drozChatAgent on DrozChatAgent {\n id\n name\n}\n ";
2189
2210
  export declare const GetSurveyDocument = "\n query getSurvey {\n getSurvey {\n ...survey\n }\n}\n \n fragment survey on Survey {\n channels\n evaluationMessage\n commentMessage\n enabled\n type\n createdAt\n updatedAt\n}\n ";
2190
2211
  export declare const UpsertSurveyDocument = "\n mutation upsertSurvey($input: UpsertSurveyInput!) {\n upsertSurvey(input: $input) {\n ...survey\n }\n}\n \n fragment survey on Survey {\n channels\n evaluationMessage\n commentMessage\n enabled\n type\n createdAt\n updatedAt\n}\n ";
2191
2212
  export declare const DisableSurveyDocument = "\n mutation disableSurvey {\n disableSurvey {\n ...survey\n }\n}\n \n fragment survey on Survey {\n channels\n evaluationMessage\n commentMessage\n enabled\n type\n createdAt\n updatedAt\n}\n ";
@@ -234,6 +234,10 @@ exports.LiveQueueSummaryFragmentDoc = `
234
234
  waiting
235
235
  oldestWaitingSince
236
236
  oldestWaitingMs
237
+ unassigned
238
+ avgWaitingMs
239
+ closedToday
240
+ onlineAgents
237
241
  }
238
242
  `;
239
243
  exports.LiveAgentLoadFragmentDoc = `
@@ -252,6 +256,11 @@ exports.LiveAgentLoadFragmentDoc = `
252
256
  average
253
257
  count
254
258
  }
259
+ firstResponseAvgMs
260
+ queues {
261
+ id
262
+ name
263
+ }
255
264
  }
256
265
  `;
257
266
  exports.LiveSummaryFragmentDoc = `
@@ -265,6 +274,19 @@ exports.LiveSummaryFragmentDoc = `
265
274
  }
266
275
  surveyType
267
276
  surveyConfigured
277
+ agentsOnline
278
+ agentsOffline
279
+ ticketsInProgressTotal
280
+ overallSatisfaction {
281
+ type
282
+ average
283
+ count
284
+ }
285
+ queuesCount
286
+ ticketsWaitingTotal
287
+ unassignedTotal
288
+ avgWaitingMs
289
+ closedTodayTotal
268
290
  }
269
291
  `;
270
292
  exports.SurveyFragmentDoc = `