@devrev/typescript-sdk 1.1.21 → 1.1.23

package/dist/auto-generated/public-devrev-sdk.d.ts

@@ -1,5 +1,76 @@
+/** account */
+export type Account = OrgBase & {
+    /** Description of the corresponding Account. */
+    description?: string;
+    /** Company's domain names. Example - 'devrev.ai'. */
+    domains?: string[];
+    /**
+     * External refs are unique identifiers from your customer system of
+     * records, stored as a list.
+     */
+    external_refs: string[];
+    /** List of Dev user IDs owning this Account. */
+    owned_by: UserSummary[];
+    /** The Tier of the corresponding Account. */
+    tier?: string;
+};
+/** artifact */
+export type Artifact = AtomBase;
 /** artifact-summary */
 export type ArtifactSummary = AtomBaseSummary;
+/**
+ * artifact-version
+ * The version of the artifact.
+ */
+export interface ArtifactVersion {
+    modified_by?: UserSummary;
+    /**
+     * The timestamp at which the version was created.
+     * @format date-time
+     * @example "2023-01-01T12:00:00.000Z"
+     */
+    timestamp: string;
+    /** The version of the artifact. */
+    version: string;
+}
+/**
+ * artifacts-get-request
+ * The request to get an artifact's information.
+ */
+export interface ArtifactsGetRequest {
+    /**
+     * The requested artifact's ID.
+     * @example "ARTIFACT-12345"
+     */
+    id: string;
+    /** The version of the artifact that needs to be fetched. */
+    version?: string;
+}
+/**
+ * artifacts-get-response
+ * The response to getting an artifact's information.
+ */
+export interface ArtifactsGetResponse {
+    artifact: Artifact;
+    /** The version of the artifact. */
+    version: ArtifactVersion;
+}
+/**
+ * artifacts-list-request
+ * The request to list artifacts attached to an object.
+ */
+export interface ArtifactsListRequest {
+    /** The ID of the object to filter artifacts. */
+    parent_id: string;
+}
+/**
+ * artifacts-list-response
+ * The response to list artifacts attached to an object.
+ */
+export interface ArtifactsListResponse {
+    /** The artifact's information. */
+    artifacts: Artifact[];
+}
 /**
  * artifacts-locate-request
  * The request to get an artifact's download URL.
@@ -219,6 +290,7 @@ export declare enum AuthTokenRequestedTokenType {
     UrnDevrevParamsOauthTokenTypeAat = "urn:devrev:params:oauth:token-type:aat",
     UrnDevrevParamsOauthTokenTypeAatPublic = "urn:devrev:params:oauth:token-type:aat:public",
     UrnDevrevParamsOauthTokenTypeDev = "urn:devrev:params:oauth:token-type:dev",
+    UrnDevrevParamsOauthTokenTypeGat = "urn:devrev:params:oauth:token-type:gat",
     UrnDevrevParamsOauthTokenTypePat = "urn:devrev:params:oauth:token-type:pat",
     UrnDevrevParamsOauthTokenTypePatActAs = "urn:devrev:params:oauth:token-type:pat:act-as",
     UrnDevrevParamsOauthTokenTypeRat = "urn:devrev:params:oauth:token-type:rat",
@@ -226,6 +298,7 @@ export declare enum AuthTokenRequestedTokenType {
     UrnDevrevParamsOauthTokenTypeSession = "urn:devrev:params:oauth:token-type:session",
     UrnDevrevParamsOauthTokenTypeSessionDev0 = "urn:devrev:params:oauth:token-type:session:dev0",
     UrnDevrevParamsOauthTokenTypeSessionOnetime = "urn:devrev:params:oauth:token-type:session:onetime",
+    UrnDevrevParamsOauthTokenTypeSuper = "urn:devrev:params:oauth:token-type:super",
     UrnDevrevParamsOauthTokenTypeSys = "urn:devrev:params:oauth:token-type:sys",
     UrnIetfParamsOauthTokenTypeJwt = "urn:ietf:params:oauth:token-type:jwt"
 }
@@ -269,8 +342,10 @@ export interface AuthTokensCreateRequest {
      */
     client_id?: string;
     /**
-     * The expected validity lifetime of the token in number of days.
-     * @format int64
+     * The expected validity lifetime of the token in number of days. In
+     * practice, the value should be based on the usage of the token.
+     * @min 0
+     * @max 4294967295
      */
     expires_in?: number;
     /** Specifies the process of obtaining a token. */
@@ -390,10 +465,18 @@ export interface AuthTokensListResponse {
  * Carries Rev org info.
  */
 export interface AuthTokensOrgTraits {
+    /** Application-defined custom fields of the Rev org. */
+    custom_fields?: object;
+    /** The description of the Rev org. */
+    description?: string;
     /** The display name of the Rev org. */
     display_name?: string;
     /** The domain of the Rev org. */
     domain?: string;
+    /** Phone numbers of the Rev org. */
+    phone_numbers?: string[];
+    /** The tier of the Rev org. */
+    tier?: string;
 }
 /**
  * auth-tokens-rev-info
@@ -443,13 +526,18 @@ export interface AuthTokensUpdateResponse {
  * Carries Rev user info.
  */
 export interface AuthTokensUserTraits {
-    /** Application-defined custom fields. */
+    /** Application-defined custom fields of the Rev user. */
     custom_fields?: object;
+    /** The description of the Rev user. */
+    description?: string;
     /** The display name of the Rev user. */
     display_name?: string;
     /** The email address of the Rev user. */
     email?: string;
-    /** The full name of the Rev user. */
+    /**
+     * The full name of the Rev user.
+     * @deprecated
+     */
     full_name?: string;
     /** Phone numbers of the Rev user. */
     phone_numbers?: string[];
@@ -458,6 +546,37 @@ export interface AuthTokensUserTraits {
 export type Capability = PartBase;
 /** capability-summary */
 export type CapabilitySummary = PartBaseSummary;
+/** conversation */
+export type Conversation = AtomBase & {
+    /** Description of the conversation object. */
+    description?: string;
+    group?: GroupSummary;
+    /** The users in the conversation. */
+    members: UserSummary[];
+    /** The latest messages on the conversation. */
+    messages?: TimelineEntry[];
+    /** Metadata on conversation. */
+    metadata?: ConversationMetadata;
+    /** Owner IDs for the conversation. */
+    owned_by?: UserSummary[];
+    /** Describes the current stage of a work item. */
+    stage?: LegacyStage;
+    /** Tags associated with the object. */
+    tags?: TagWithValue[];
+    /** Title of the conversation object. */
+    title?: string;
+};
+/**
+ * conversation-metadata
+ * Metadata on conversation.
+ */
+export interface ConversationMetadata {
+    /**
+     * URL from which the conversation was created if the conversation was
+     * created via PLuG.
+     */
+    url_context?: string;
+}
 /**
  * date-filter
  * Provides ways to specify date ranges on objects.
@@ -665,6 +784,13 @@ export type DevUser = UserBase & {
     /** IDs of the Dev User outside the DevRev SOR. */
     external_identities?: ExternalIdentity[];
 };
+/** dev-user-external-identity-filter */
+export interface DevUserExternalIdentityFilter {
+    /** Unique ID of the user in the external source. */
+    id?: string;
+    /** Issuer of the external identity of the user. */
+    issuer?: string;
+}
 /** dev-user-summary */
 export type DevUserSummary = UserBaseSummary;
 /**
@@ -694,6 +820,8 @@ export interface DevUsersListRequest {
     cursor?: string;
     /** Filters Dev users based on email addresses. */
     email?: string[];
+    /** Filters Dev users based on external identity. */
+    external_identity?: DevUserExternalIdentityFilter[];
     /**
      * The maximum number of Dev users to return. The default is '50'.
      * @format int32
@@ -749,11 +877,16 @@ export type Enhancement = PartBase;
 /** enhancement-summary */
 export type EnhancementSummary = PartBaseSummary;
 /** error-bad-request */
-export type ErrorBadRequest = ErrorBase & (ErrorBadRequestBadRequest | ErrorBadRequestInvalidEnumValue | ErrorBadRequestInvalidField | ErrorBadRequestMissingDependency | ErrorBadRequestMissingRequiredField | ErrorBadRequestParseError | ErrorBadRequestValueNotPermitted) & {
+export type ErrorBadRequest = ErrorBase & (ErrorBadRequestBadRequest | ErrorBadRequestInvalidApiVersion | ErrorBadRequestInvalidEnumValue | ErrorBadRequestInvalidField | ErrorBadRequestMissingDependency | ErrorBadRequestMissingRequiredField | ErrorBadRequestParseError | ErrorBadRequestStaleSchemaFragments | ErrorBadRequestValueNotPermitted) & {
     type: ErrorBadRequestType;
 };
 /** error-bad-request-bad-request */
 export type ErrorBadRequestBadRequest = object;
+/** error-bad-request-invalid-api-version */
+export interface ErrorBadRequestInvalidApiVersion {
+    /** The provided API version. */
+    value: string;
+}
 /** error-bad-request-invalid-enum-value */
 export interface ErrorBadRequestInvalidEnumValue {
     /** The allowed values for the field. */
@@ -786,13 +919,24 @@ export interface ErrorBadRequestMissingRequiredField {
 }
 /** error-bad-request-parse-error */
 export type ErrorBadRequestParseError = object;
+/**
+ * error-bad-request-stale-schema-fragments
+ * Error indicating that the request contained one or more stale schema
+ * fragments, which are schema fragments that have been replaced by a
+ * newer version and are therefore considered deprecated schema fragments.
+ * The caller should refresh and use the latest schema fragments in their
+ * request.
+ */
+export type ErrorBadRequestStaleSchemaFragments = object;
 export declare enum ErrorBadRequestType {
     BadRequest = "bad_request",
+    InvalidApiVersion = "invalid_api_version",
     InvalidEnumValue = "invalid_enum_value",
     InvalidField = "invalid_field",
     MissingDependency = "missing_dependency",
     MissingRequiredField = "missing_required_field",
     ParseError = "parse_error",
+    StaleSchemaFragments = "stale_schema_fragments",
     ValueNotPermitted = "value_not_permitted"
 }
 /** error-bad-request-value-not-permitted */
@@ -873,6 +1017,48 @@ export declare enum ErrorUnauthorizedType {
 }
 /** error-unauthorized-unauthenticated */
 export type ErrorUnauthorizedUnauthenticated = object;
+/** event-account-created */
+export interface EventAccountCreated {
+    account: Account;
+}
+/** event-account-deleted */
+export interface EventAccountDeleted {
+    /**
+     * The ID of the account that was deleted.
+     * @example "ACC-12345"
+     */
+    id: string;
+}
+/** event-account-updated */
+export interface EventAccountUpdated {
+    account: Account;
+}
+/** event-conversation-created */
+export interface EventConversationCreated {
+    conversation: Conversation;
+}
+/** event-conversation-deleted */
+export interface EventConversationDeleted {
+    /** The ID of the conversation that was deleted. */
+    id: string;
+}
+/** event-conversation-updated */
+export interface EventConversationUpdated {
+    conversation: Conversation;
+}
+/** event-dev-user-created */
+export interface EventDevUserCreated {
+    dev_user: DevUser;
+}
+/** event-dev-user-deleted */
+export interface EventDevUserDeleted {
+    /** The ID of the Dev user that was deleted. */
+    id: string;
+}
+/** event-dev-user-updated */
+export interface EventDevUserUpdated {
+    dev_user: DevUser;
+}
 /** event-part-created */
 export interface EventPartCreated {
     part: Part;
@@ -1532,6 +1718,8 @@ export interface SetTagWithValue {
 export interface SlaSummaryFilter {
     /** Filters for records with any of the provided SLA stages. */
     stage?: SlaSummaryStage[];
+    /** Provides ways to specify date ranges on objects. */
+    target_time?: DateFilter;
 }
 /**
  * The stage of the SLA. This is the metric stage which is closest to
@@ -1546,6 +1734,11 @@ export declare enum SlaSummaryStage {
 }
 /** sla-tracker */
 export type SlaTracker = AtomBase;
+/** snap-widget */
+export interface SnapWidget {
+    type: SnapWidgetType;
+}
+export type SnapWidgetType = string;
 /**
  * stage-filter
  * The filter for stages.
@@ -1751,11 +1944,21 @@ export interface TagsUpdateResponse {
 }
 /** ticket */
 export type Ticket = WorkBase & {
+    /** Channels of the ticket. */
+    channels?: TicketChannels[];
     group?: GroupSummary;
     rev_org?: OrgSummary;
     /** Severity of the ticket. */
     severity?: TicketSeverity;
+    /** Source channel of the ticket. */
+    source_channel?: string;
 };
+/** Channels of the ticket. */
+export declare enum TicketChannels {
+    Email = "email",
+    Plug = "plug",
+    Slack = "slack"
+}
 /** Severity of the ticket. */
 export declare enum TicketSeverity {
     Blocker = "blocker",
@@ -1776,10 +1979,13 @@ export type TimelineComment = TimelineEntryBase & {
     body_type?: TimelineCommentBodyType;
     /** Snap Kit Body of the comment. */
     snap_kit_body?: TimelineSnapKitBody;
+    /** The snap widget body of the comment. */
+    snap_widget_body?: SnapWidget[];
 };
 /** The type of the body to use for the comment. */
 export declare enum TimelineCommentBodyType {
     SnapKit = "snap_kit",
+    SnapWidget = "snap_widget",
     Text = "text"
 }
 /**
@@ -1994,6 +2200,8 @@ export type TimelineEntry = TimelineComment & {
 export type TimelineEntryBase = AtomBase & {
     /** The object that the Timeline entry belongs to. */
     object: string;
+    /** The display ID of the object that the Timeline entry belongs to. */
+    object_display_id: string;
     /** The type of object that the Timeline entry belongs to. */
     object_type?: TimelineEntryObjectType;
     /**
@@ -2111,6 +2319,15 @@ export type Webhook = AtomBase & {
 };
 /** webhook-event-request */
 export interface WebhookEventRequest {
+    account_created?: EventAccountCreated;
+    account_deleted?: EventAccountDeleted;
+    account_updated?: EventAccountUpdated;
+    conversation_created?: EventConversationCreated;
+    conversation_deleted?: EventConversationDeleted;
+    conversation_updated?: EventConversationUpdated;
+    dev_user_created?: EventDevUserCreated;
+    dev_user_deleted?: EventDevUserDeleted;
+    dev_user_updated?: EventDevUserUpdated;
     /** The event's ID. */
     id: string;
     part_created?: EventPartCreated;
@@ -2166,6 +2383,15 @@ export interface WebhookEventResponse {
 }
 /** The event types that the webhook will receive. */
 export declare enum WebhookEventType {
+    AccountCreated = "account_created",
+    AccountDeleted = "account_deleted",
+    AccountUpdated = "account_updated",
+    ConversationCreated = "conversation_created",
+    ConversationDeleted = "conversation_deleted",
+    ConversationUpdated = "conversation_updated",
+    DevUserCreated = "dev_user_created",
+    DevUserDeleted = "dev_user_deleted",
+    DevUserUpdated = "dev_user_updated",
     PartCreated = "part_created",
     PartDeleted = "part_deleted",
     PartUpdated = "part_updated",
@@ -2419,11 +2645,18 @@ export interface WorksCreateRequestIssue {
     developed_with?: string[];
     /** Priority of the work based upon impact and criticality. */
     priority?: IssuePriority;
+    /**
+     * Priority enum id of the work based upon impact and criticality.
+     * @format int64
+     */
+    priority_v2?: number;
     /** The sprint that the issue belongs to. */
     sprint?: string;
 }
 /** works-create-request-ticket */
 export interface WorksCreateRequestTicket {
+    /** Channels of the ticket. */
+    channels?: TicketChannels[];
     /** The group that the ticket is associated with. */
     group?: string;
     /** Whether the ticket is spam. */
@@ -2482,6 +2715,11 @@ export interface WorksExportRequest {
      * @example ["DEVU-12345"]
      */
     owned_by?: string[];
+    /**
+     * Filters for work reported by any of these users.
+     * @example ["DEVU-12345"]
+     */
+    reported_by?: string[];
     /** The filter for stages. */
     stage?: StageFilter;
     /**
@@ -2502,8 +2740,15 @@ export interface WorksExportResponse {
 }
 /** works-filter-issue */
 export interface WorksFilterIssue {
+    /**
+     * Filters for issues with any of the provided Accounts.
+     * @example ["ACC-12345"]
+     */
+    accounts?: string[];
     /** Filters for issues with any of the provided priorities. */
     priority?: IssuePriority[];
+    /** Filters for issues with any of the provided priority enum ids. */
+    priority_v2?: number[];
     /**
      * Filters for issues with any of the provided Rev organizations.
      * @example ["REV-AbCdEfGh"]
@@ -2512,6 +2757,8 @@ export interface WorksFilterIssue {
 }
 /** works-filter-ticket */
 export interface WorksFilterTicket {
+    /** Filters for tickets with any of the provided channels. */
+    channels?: TicketChannels[];
     /** Filters for tickets belonging to specific groups. */
     group?: string[];
     /** Filters for tickets that are spam. */
@@ -2587,6 +2834,11 @@ export interface WorksListRequest {
      * @example ["DEVU-12345"]
      */
     owned_by?: string[];
+    /**
+     * Filters for work reported by any of these users.
+     * @example ["DEVU-12345"]
+     */
+    reported_by?: string[];
     /** The filter for stages. */
     stage?: StageFilter;
     /**
@@ -2634,6 +2886,7 @@ export type WorksUpdateRequest = (Empty | WorksUpdateRequestIssue | WorksUpdateR
     reported_by?: WorksUpdateRequestReportedBy;
     /** Updates an object's stage. */
     stage?: StageUpdate;
+    staged_info?: WorksUpdateRequestStagedInfoStagedInfoUpdate;
     tags?: WorksUpdateRequestTags;
     /**
      * Updates the timestamp for when the work is expected to be complete.
@@ -2658,6 +2911,11 @@ export interface WorksUpdateRequestIssue {
     developed_with?: WorksUpdateRequestIssueDevelopedWith;
     /** Priority of the work based upon impact and criticality. */
     priority?: IssuePriority;
+    /**
+     * Priority enum id of the work based upon impact and criticality.
+     * @format int64
+     */
+    priority_v2?: number;
     /** Updates the sprint that the issue belongs to. */
     sprint?: string | null;
 }
@@ -2687,6 +2945,11 @@ export interface WorksUpdateRequestReportedBy {
      */
     set?: string[];
 }
+/** works-update-request-staged-info-staged-info-update */
+export interface WorksUpdateRequestStagedInfoStagedInfoUpdate {
+    /** Updates the unresolved fields of the staged work. */
+    unresolved_fields: string[];
+}
 /** works-update-request-tags */
 export interface WorksUpdateRequestTags {
     /** Sets the provided tags on the work item. */
@@ -2694,8 +2957,9 @@ export interface WorksUpdateRequestTags {
 }
 /** works-update-request-ticket */
 export interface WorksUpdateRequestTicket {
-    /** The group that the ticket is associated with. */
-    group?: string;
+    channels?: WorksUpdateRequestTicketChannels;
+    /** Updates the group that the ticket is associated with. */
+    group?: string | null;
     /** Updates whether the ticket is spam. */
     is_spam?: boolean;
     /**
@@ -2706,6 +2970,11 @@ export interface WorksUpdateRequestTicket {
     /** Severity of the ticket. */
     severity?: TicketSeverity;
 }
+/** works-update-request-ticket-channels */
+export interface WorksUpdateRequestTicketChannels {
+    /** Sets the channels to the provided channels. */
+    set?: TicketChannels[];
+}
 /** works-update-response */
 export interface WorksUpdateResponse {
     work: Work;
@@ -2759,6 +3028,53 @@ export declare class HttpClient<SecurityDataType = unknown> {
  * DevRev's REST API.
  */
 export declare class Api<SecurityDataType extends unknown> extends HttpClient<SecurityDataType> {
+    /**
+     * @description Gets the requested artifact's information.
+     *
+     * @tags artifacts
+     * @name ArtifactsGet
+     * @request GET:/artifacts.get
+     * @secure
+     */
+    artifactsGet: (query: {
+        /**
+         * The requested artifact's ID.
+         * @example "ARTIFACT-12345"
+         */
+        id: string;
+        /** The version of the artifact that needs to be fetched. */
+        version?: string;
+    }, params?: RequestParams) => Promise<AxiosResponse<ArtifactsGetResponse, any>>;
+    /**
+     * @description Gets the requested artifact's information.
+     *
+     * @tags artifacts
+     * @name ArtifactsGetPost
+     * @request POST:/artifacts.get
+     * @secure
+     */
+    artifactsGetPost: (data: ArtifactsGetRequest, params?: RequestParams) => Promise<AxiosResponse<ArtifactsGetResponse, any>>;
+    /**
+     * @description List the artifacts attached to an object.
+     *
+     * @tags artifacts
+     * @name ArtifactsList
+     * @request GET:/artifacts.list
+     * @secure
+     */
+    artifactsList: (query: {
+        /** The ID of the object to filter artifacts. */
+        parent_id: string;
+    }, params?: RequestParams) => Promise<AxiosResponse<ArtifactsListResponse, any>>;
+    /**
+     * @description List the artifacts attached to an object.
+     *
+     * @tags artifacts
+     * @name ArtifactsListPost
+     * @request POST:/artifacts.list
+     * @secure
+     */
+    artifactsListPost: (data: ArtifactsListRequest, params?: RequestParams) => Promise<AxiosResponse<ArtifactsListResponse, any>>;
     /**
      * @description Gets the download URL for the artifact.
      *
@@ -2998,6 +3314,10 @@ export declare class Api<SecurityDataType extends unknown> extends HttpClient<Se
         cursor?: string;
         /** Filters Dev users based on email addresses. */
         email?: string[];
+        /** Unique ID of the user in the external source. */
+        'external_identity.id'?: string;
+        /** Issuer of the external identity of the user. */
+        'external_identity.issuer'?: string;
         /**
          * The maximum number of Dev users to return. The default is '50'.
          * @format int32
@@ -3576,8 +3896,15 @@ export declare class Api<SecurityDataType extends unknown> extends HttpClient<Se
          * @format int32
          */
         first?: number;
+        /**
+         * Filters for issues with any of the provided Accounts.
+         * @example ["ACC-12345"]
+         */
+        'issue.accounts'?: string[];
         /** Filters for issues with any of the provided priorities. */
         'issue.priority'?: IssuePriority[];
+        /** Filters for issues with any of the provided priority enum ids. */
+        'issue.priority_v2'?: number[];
         /**
          * Filters for issues with any of the provided Rev organizations.
          * @example ["REV-AbCdEfGh"]
@@ -3588,6 +3915,11 @@ export declare class Api<SecurityDataType extends unknown> extends HttpClient<Se
          * @example ["DEVU-12345"]
          */
         owned_by?: string[];
+        /**
+         * Filters for work reported by any of these users.
+         * @example ["DEVU-12345"]
+         */
+        reported_by?: string[];
         /** Filters for records in the provided stage(s) by name. */
         'stage.name'?: string[];
         /**
@@ -3595,6 +3927,8 @@ export declare class Api<SecurityDataType extends unknown> extends HttpClient<Se
          * @example ["TAG-12345"]
          */
         tags?: string[];
+        /** Filters for tickets with any of the provided channels. */
+        'ticket.channels'?: TicketChannels[];
         /** Filters for tickets belonging to specific groups. */
         'ticket.group'?: string[];
         /** Filters for tickets that are spam. */
@@ -3673,8 +4007,15 @@ export declare class Api<SecurityDataType extends unknown> extends HttpClient<Se
          * starts from the beginning.
          */
         cursor?: string;
+        /**
+         * Filters for issues with any of the provided Accounts.
+         * @example ["ACC-12345"]
+         */
+        'issue.accounts'?: string[];
         /** Filters for issues with any of the provided priorities. */
         'issue.priority'?: IssuePriority[];
+        /** Filters for issues with any of the provided priority enum ids. */
+        'issue.priority_v2'?: number[];
         /**
          * Filters for issues with any of the provided Rev organizations.
          * @example ["REV-AbCdEfGh"]
@@ -3695,6 +4036,11 @@ export declare class Api<SecurityDataType extends unknown> extends HttpClient<Se
          * @example ["DEVU-12345"]
          */
         owned_by?: string[];
+        /**
+         * Filters for work reported by any of these users.
+         * @example ["DEVU-12345"]
+         */
+        reported_by?: string[];
         /** Filters for records in the provided stage(s) by name. */
         'stage.name'?: string[];
         /**
@@ -3702,6 +4048,8 @@ export declare class Api<SecurityDataType extends unknown> extends HttpClient<Se
          * @example ["TAG-12345"]
          */
         tags?: string[];
+        /** Filters for tickets with any of the provided channels. */
+        'ticket.channels'?: TicketChannels[];
         /** Filters for tickets belonging to specific groups. */
         'ticket.group'?: string[];
         /** Filters for tickets that are spam. */