@defra/flood-webchat 1.0.9 → 1.0.11

package/dist/client.js

@@ -1 +1 @@
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govuk-button","data-module":"govuk-button",role:"button",onClick:i,onKeyDown:u},"Save"),t().createElement("a",{id:"settings-cancel",href:"#",className:"wc-link govuk-link","data-module":"govuk-button",role:"button",onClick:a,onKeyDown:u},"Cancel")))))}function H({onCancel:e}){const a=()=>{const e=window.localStorage.getItem("tmpThreadId");window.location.href=`https://defragroup.eu.qualtrics.com/jfe/form/SV_8dgFSJcxxIfqx5Y?Id=${e}&Source=${window.location.href}`,window.localStorage.removeItem("tmpThreadId")},n=async t=>{window.localStorage.removeItem("tmpThreadId"),e(t)},o=e=>{"Enter"!==e.key&&" "!==e.key||("feedback-close"===e.target.id&&n(e),"feedback-send"===e.target.id&&a())};return t().createElement(t().Fragment,null,t().createElement(L,null),t().createElement("div",{className:"wc-body"},t().createElement("div",{className:"wc-content"},t().createElement("h3",{id:"wc-subtitle",className:"wc-heading"},"Give feedback on Floodline webchat"),t().createElement("p",null,"We're running webchat as a trial. you can ",t().createElement("a",{id:"feedback-send",className:"govuk-link",href:"#",target:"_blank",rel:"noreferrer",onKeyDown:o,onClick:a},"give feedback")," to help us improve it."),t().createElement("p",null,t().createElement("a",{id:"feedback-close",className:"wc-link govuk-link",href:"#","data-module":"govuk-button",role:"button",onKeyDown:o,onClick:n},"Close")))))}const j=()=>{const{agentStatus:a,liveRegionText:n,setLiveRegionText:o}=N(),[l,r]=(0,e.useState)(),[s,c]=(0,e.useState)(),i="closed"===a||null===a,u=()=>{r(),c()},d=(0,e.useCallback)(R()((e=>{l?c(e):r(e)}),2e3),[l,s]);return(0,e.useEffect)((()=>(n&&(u(),d(n)),i&&(u(),o()),()=>{u(),o()})),[n]),t().createElement(t().Fragment,null,t().createElement("div",{className:"wc-live",role:"status","aria-atomic":"true"},l),t().createElement("div",{className:"wc-live",role:"status","aria-atomic":"true"},s))},W="aria-hidden",J="data-wc-inert",Z=e=>{for(const t of document.body.children)"wc-panel"!==t.id&&(e&&!t.getAttribute(W)?(t.setAttribute(W,"true"),t.setAttribute(J,"")):t.hasAttribute(J)&&(t.removeAttribute(W),t.removeAttribute(J)))},X=t=>{const[a,n]=(0,e.useState)([]),o=(0,e.useCallback)((e=>{const t=document.querySelector("#wc-panel");"Tab"===e.key&&(t&&!document.activeElement.closest("#wc-panel")&&t.focus(),e.shiftKey?(document.activeElement===a[0]||document.activeElement===document.querySelector("#wc-panel"))&&(a[a.length-1].focus(),e.preventDefault()):document.activeElement===a[a.length-1]&&(a[0].focus(),e.preventDefault()))}),[a]);(0,e.useEffect)((()=>{n((()=>{const e=document.body.querySelectorAll(["#wc-panel a:not([disabled])","#wc-panel button:not([disabled])","#wc-panel select:not([disabled])","#wc-panel input:not([disabled])","#wc-panel textarea:not([disabled])",'#wc-panel *[tabindex="0"]:not([disabled])'].join(","));return Array.from(e).filter((e=>!e.closest("[hidden]")&&!e.closest('[aria-hidden="true"]')))})())}),[t]),(0,e.useEffect)((()=>(Z(!0),document.querySelector("#wc-panel").focus(),document.addEventListener("keydown",o),()=>{Z(),document.removeEventListener("keydown",o)})),[a])};function z(){const{sdk:a,availability:n,instigatorId:o,thread:l,threadId:c,setThread:i,setThreadId:u,setChatVisibility:d,setMessages:m,setUnseenCount:g,isMobile:h,isKeyboard:E}=N(),{fetchThread:w,fetchMessages:v}=D(a),[b,y]=(0,e.useState)(c?2:0);X(b);const f=(0,e.useCallback)((e=>{"Escape"!==e.key&&"Esc"!==e.key||(c&&(l?.lastMessageSeen(),g(0)),d(!1),I())}),[l,c,g,d]);(0,e.useEffect)((()=>()=>{document.getElementById(o)?.focus()}),[]),(0,e.useEffect)((()=>(document.body.classList.remove("wc-u-hidden"),document.getElementsByTagName("html")[0].classList.add("wc-u-html"),document.body.classList.add("wc-u-body"),()=>{document.getElementsByTagName("html")[0].classList.remove("wc-u-html"),document.body.classList.remove("wc-u-body")})),[h]),(0,e.useEffect)((()=>(document.addEventListener("keydown",f),()=>{document.removeEventListener("keydown",f)})),[f,d]),(0,e.useEffect)((()=>{c&&(l?(l.lastMessageSeen(),g(0),y(2)):(async()=>{try{const e=await w(c);i(e);const t=await v(e,c);m(t)}catch(e){console.log("[Chat Error] fetchThread",e),u(),i(),y(0)}})())}),[l,c]);const p=e=>t=>{t.preventDefault(),y(e)},k=p(0),S=p(1),_=p(2),T=p(3),C=p(4),L=p(5);let x;switch(b){case 0:default:x=t().createElement(A,{onContinue:S});break;case 1:x=t().createElement(O,{onPreChatScreen:k});break;case 2:x=t().createElement(Y,{onSettingsScreen:L,onEndChatScreen:T});break;case 3:x=t().createElement(V,{onChatScreen:_,onEndChatConfirm:C});break;case 4:x=t().createElement(H,{onCancel:()=>{d(!1),I()}});break;case 5:x=t().createElement(P,{onCancel:_})}"UNAVAILABLE"===n&&(x=t().createElement(K,null));const G=t().createElement("div",{id:"wc-panel",role:"dialog",className:r("wc-panel",E&&"wc-focus-visible"),tabIndex:"-1","aria-modal":"true","aria-labelledby":"wc-header wc-subtitle"},t().createElement("div",{className:"wc-panel__inner"},x),t().createElement(j,null));return t().createElement(t().Fragment,null,(0,s.createPortal)(G,document.body))}const Q=()=>{const{threadId:e,setInstigatorId:a}=N();if(!e)return null;const n=document.getElementById("webchat-skip-link-container");return n?t().createElement(t().Fragment,null,(0,s.createPortal)(t().createElement("a",{id:"webchat-skip-link",href:"#webchat",className:"govuk-skip-link","data-module":"govuk-skip-link",onClick:e=>{e.preventDefault(),a(e.target.id),window.location.hash="#webchat"},"data-wc-skiplink":!0,"data-wc-open-btn":!0},"Skip to webchat"),n)):null},{stripPageTitle:ee}=a(792);function te(){const{availability:a,isChatOpen:n,setChatVisibility:o,unseenCount:l,threadId:s,setUnseenCount:c,setInstigatorId:i,setLiveRegionText:u}=N(),d=(0,e.useRef)(),m=l>1?"new messages":"new message",g=l>0&&!n,h=ee(document.title),E=e=>{e.preventDefault(),c(0),o(!n),i(e.target.id),n?I():C()},w=e=>{" "===e.key&&e.preventDefault()},v=e=>{" "===e.key&&(c(0),o(!n))};switch((0,e.useEffect)((()=>{g&&(document.title=`(${l} ${m}) - ${h}`)}),[l]),(0,e.useEffect)((()=>(g&&u(`Floodline webchat - ${l} ${m}`),()=>{u()})),[l,n]),(0,e.useEffect)((()=>{const e=()=>{if(!s)return;if("AVAILABLE"!==a)return;const e=d.current.parentElement.getBoundingClientRect().top+35>(window.innerHeight||document.documentElement.clientHeight),t=!n&&e;document.documentElement.classList.toggle("wc-u-scroll-padding",t),document.body.classList.toggle("wc-u-scroll-padding",t),d.current.classList.toggle("wc-availability--fixed",t)};return document.addEventListener("scroll",e),e(),()=>{document.removeEventListener("scroll",e)}}),[s,n,a]),a){case"AVAILABLE":return t().createElement(t().Fragment,null,t().createElement("div",{className:r("wc-availability",n&&"wc-open"),ref:d},t().createElement("div",{className:"wc-availability__inner"},t().createElement("a",{id:"webchat-start-chat-link",className:"wc-availability__link",href:"#webchat",draggable:"false",onClick:E,onKeyUp:v,onKeyDown:w,role:"button","data-module":"govuk-button"},s?t().createElement(t().Fragment,null,"Show chat"):t().createElement(t().Fragment,null,"Start chat"),g?t().createElement("span",{className:"wc-availability__unseen"},l,t().createElement("span",{className:"govuk-visually-hidden"}," ",m)):null))),n?t().createElement(z,null):t().createElement(j,null),t().createElement(Q,null));case"EXISTING":case"UNAVAILABLE":return t().createElement("p",{className:"govuk-body"},"When it is available, a 'start chat' link will appear.");default:return t().createElement("p",{className:"govuk-body"},"Checking availability")}}const ae=async e=>{const t=new(window.AudioContext||window.webkitAudioContext);if("suspended"===t.state){const e=["touchstart","touchend","mousedown","wheel","keydown","click"],a=n=>{e.forEach((e=>{document.body.removeEventListener(e,a)})),t.resume()};e.forEach((e=>{document.body.addEventListener(e,a,!1)}))}const a=await fetch(e),n=await a.arrayBuffer(),o=await t.decodeAudioData(n);return()=>{const e=t.createBufferSource();e.buffer=o,e.connect(t.destination),e.start()}};async function ne(e,a){const n=new l.ChatSdk({brandId:a.brandId,channelId:a.channelId,customerId:window.localStorage.getItem(w)||"",environment:a.environment}),r=(0,o.createRoot)(e);let s,c;try{const e=await async function(e){const t=await fetch(e);return{availability:(await t.json()).availability||"UNAVAILABLE"}}(a.availabilityEndpoint);c=await ae(a.audioUrl),s=e.availability}catch(e){s="UNAVAILABLE"}r.render(t().createElement(_,{sdk:n,availability:s,playSound:c},t().createElement(te,null)))}})(),module.exports=n})();

package/package.json

@@ -1,6 +1,6 @@
 {
   "name": "@defra/flood-webchat",
-  "version": "1.0.9",
+  "version": "1.0.11",
   "description": "",
   "main": "dist/server.js",
   "browser": "dist/client.js",

package/src/client/components/availability/availability.jsx

@@ -1,14 +1,17 @@
 import React, { useEffect, useRef } from 'react'
 
-import { useApp } from '../../store/app/useApp'
 import { classnames } from '../../lib/classnames'
+import { Panel } from '../panel/panel.jsx'
+import { SkipLink } from '../skip-link.jsx'
+
+import { useApp } from '../../store/useApp'
 import { historyPushState, historyReplaceState } from '../../lib/history.js'
 import { LiveRegion } from '../live-region.jsx'
 
 const { stripPageTitle } = require('../../../server/lib/utils')
 
 export function Availability () {
-  const { availability, thread, isChatOpen, setChatVisibility, unseenCount, threadId, setUnseenCount, setInstigatorId, setLiveRegionText } = useApp()
+  const { availability, isChatOpen, setChatVisibility, unseenCount, threadId, setUnseenCount, setInstigatorId, setLiveRegionText } = useApp()
 
   const buttonRef = useRef()
 
@@ -20,8 +23,6 @@ export function Availability () {
 
   const onClick = e => {
     e.preventDefault()
-    thread?.lastMessageSeen()
-
     setUnseenCount(0)
     setChatVisibility(!isChatOpen)
     setInstigatorId(e.target.id)
@@ -41,8 +42,6 @@ export function Availability () {
 
   const onKeyUp = event => {
     if (event.key === ' ') {
-      thread?.lastMessageSeen()
-
       setUnseenCount(0)
       setChatVisibility(!isChatOpen)
     }
@@ -93,11 +92,6 @@ export function Availability () {
   }, [threadId, isChatOpen, availability])
 
   switch (availability) {
-    case 'EXISTING':
-    case 'UNAVAILABLE':
-      return (
-        <p className='govuk-body'>When it is available, a 'start chat' link will appear.</p>
-      )
     case 'AVAILABLE':
       return (
         <>
@@ -129,9 +123,15 @@ export function Availability () {
               </a>
             </div>
           </div>
-          {!isChatOpen && <LiveRegion />}
+          {!isChatOpen ? <LiveRegion /> : <Panel />}
+          <SkipLink />
         </>
       )
+    case 'EXISTING':
+    case 'UNAVAILABLE':
+      return (
+        <p className='govuk-body'>When it is available, a 'start chat' link will appear.</p>
+      )
     default:
       return (
         <p className='govuk-body'>Checking availability</p>

package/src/client/components/chat/chat.jsx

@@ -1,24 +1,20 @@
-import React, { useEffect, useRef, useState } from 'react'
+import React, { useEffect, useRef, useState, useCallback } from 'react'
 
 import { TYPING_INDICATOR_DURATION } from '../../store/constants.js'
-
+import debounce from 'lodash.debounce'
 import { PanelHeader } from '../panel/panel-header.jsx'
 import { PanelFooter } from '../panel/panel-footer.jsx'
 import { Message } from '../message/message.jsx'
 
-import { useApp } from '../../store/app/useApp.js'
-import { useSdk } from '../../store/sdk/useSdk.js'
+import { useApp } from '../../store/useApp.js'
 import { useTextareaAutosize } from '../../hooks/useTextareaAutosize.js'
 import { formatTranscript } from '../../lib/transform-messages.js'
 import { agentStatusHeadline } from '../../lib/agent-status-headline.js'
 
 export function Chat ({ onEndChatScreen, onSettingsScreen }) {
-  const { availability, thread, isChatOpen, settings, isKeyboard, setLiveRegionText } = useApp()
-  const { messages, agent, agentStatus, isAgentTyping } = useSdk()
+  const { availability, thread, messages, agent, agentStatus, isAgentTyping, isChatOpen, settings, isKeyboard, setLiveRegionText } = useApp()
 
   const [userMessage, setUserMessage] = useState('')
-  const [agentName, setAgentName] = useState()
-  const [connectionHeadlineText, setConnectionHeadlineText] = useState()
   const [focusVisibleWithin, setFocusVisibleWithin] = useState(false)
 
   const messageRef = useRef()
@@ -46,20 +42,19 @@ export function Chat ({ onEndChatScreen, onSettingsScreen }) {
     setUserMessage(e.target?.value)
   }
 
-  useEffect(() => {
-    setAgentName(agent?.nickname || agent?.firstName)
-    setConnectionHeadlineText(agentStatusHeadline(availability, agentStatus, agentName))
-  }, [agent, agentName, agentStatus])
+  const agentName = agent?.nickname || agent?.firstName
+
+  const connectionHeadlineText = agentStatusHeadline(availability, agentStatus, agentName)
 
   useEffect(() => {
-    if (connectionHeadlineText && isChatOpen) {
+    if (connectionHeadlineText) {
       setLiveRegionText(`Floodline webchat - ${connectionHeadlineText}`)
     }
 
     return () => {
       setLiveRegionText()
     }
-  }, [connectionHeadlineText, isChatOpen])
+  }, [connectionHeadlineText])
 
   useEffect(() => {
     if (isAgentTyping && isChatOpen) {
@@ -74,14 +69,14 @@ export function Chat ({ onEndChatScreen, onSettingsScreen }) {
   useEffect(() => {
     const lastAgentMessage = messages[messages.length - 1]
 
-    if (agentStatus !== 'closed' && lastAgentMessage?.direction === 'outbound' && isChatOpen) {
+    if (agentStatus !== 'closed' && lastAgentMessage?.direction === 'outbound') {
       setLiveRegionText(`${agentName} said: ${lastAgentMessage.text}`)
     }
 
     return () => {
       setLiveRegionText()
     }
-  }, [messages, isChatOpen])
+  }, [messages])
 
   const sendMessage = () => {
     if (messageRef.current.value.length === 0 || agentStatus === 'closed') {
@@ -112,6 +107,13 @@ export function Chat ({ onEndChatScreen, onSettingsScreen }) {
     saveChatLink.setAttribute('href', `data:text/plain;charset=utf-8,${transcript}`)
   }
 
+  const debouncedKeystroke = useCallback(debounce(() => {
+    thread.keystroke()
+    setTimeout(() => {
+      thread.stopTyping()
+    }, TYPING_INDICATOR_DURATION)
+  }, 100), [thread])
+
   const handleKeyPress = e => {
     if (e.key === 'Enter' && !e.shiftKey) {
       switch (e.target.id) {
@@ -139,10 +141,7 @@ export function Chat ({ onEndChatScreen, onSettingsScreen }) {
         onSettingsScreen(e)
       }
     } else {
-      thread.keystroke()
-      setTimeout(() => {
-        thread.stopTyping()
-      }, TYPING_INDICATOR_DURATION)
+      debouncedKeystroke()
     }
   }
 
@@ -152,18 +151,17 @@ export function Chat ({ onEndChatScreen, onSettingsScreen }) {
 
       <div className='wc-status'>
         <p className='wc-status__availability'>{connectionHeadlineText}</p>
-        {thread &&
-          <a
-            id='end-chat'
-            className='wc-status__link'
-            href='#'
-            data-module='govuk-button'
-            role='button'
-            onClick={onEndChatScreen}
-            onKeyDown={handleKeyPress}
-          >
-            End chat
-          </a>}
+        <a
+          id='end-chat'
+          className='wc-status__link'
+          href='#'
+          data-module='govuk-button'
+          role='button'
+          onClick={onEndChatScreen}
+          onKeyDown={handleKeyPress}
+        >
+          End chat
+        </a>
       </div>
 
       <div className='wc-body' tabIndex='0'>

package/src/client/components/live-region.jsx

@@ -1,13 +1,11 @@
 import React, { useEffect, useState, useCallback } from 'react'
 import debounce from 'lodash.debounce'
-import { useApp } from '../store/app/useApp'
-import { useSdk } from '../store/sdk/useSdk'
+import { useApp } from '../store/useApp'
 
 const DEBOUNCE_MILLISECONDS = 2000
 
 export const LiveRegion = () => {
-  const { liveRegionText, setLiveRegionText } = useApp()
-  const { agentStatus } = useSdk()
+  const { agentStatus, liveRegionText, setLiveRegionText } = useApp()
 
   const [textA, setTextA] = useState()
   const [textB, setTextB] = useState()

package/src/client/components/panel/panel-header.jsx

@@ -1,5 +1,5 @@
 import React from 'react'
-import { useApp } from '../../store/app/useApp.js'
+import { useApp } from '../../store/useApp.js'
 import { historyReplaceState } from '../../lib/history.js'
 
 export function PanelHeader () {

package/src/client/components/panel/panel.jsx

@@ -1,7 +1,7 @@
 import React, { useEffect, useState, useCallback } from 'react'
 import { createPortal } from 'react-dom'
-
 import { classnames } from '../../lib/classnames.js'
+
 import { PreChat } from '../screens/pre-chat.jsx'
 import { RequestChat } from '../screens/request-chat.jsx'
 import { Chat } from '../chat/chat.jsx'
@@ -11,17 +11,18 @@ import { Settings } from '../screens/settings.jsx'
 import { Feedback } from '../screens/feedback.jsx'
 import { LiveRegion } from '../live-region.jsx'
 
-import { useApp } from '../../store/app/useApp.js'
+import { useApp } from '../../store/useApp.js'
+import { useChatSdk } from '../../store/useChatSdk.js'
 import { useFocusedElements } from '../../hooks/useFocusedElements.js'
 import { historyReplaceState } from '../../lib/history.js'
-import { SdkProvider } from '../../store/sdk/SdkProvider.jsx'
 
-export function Panel ({ initSdk, playSound }) {
-  const { sdk, thread, availability, instigatorId, threadId, setSdk, setChatVisibility, setUnseenCount, isMobile, isKeyboard, isChatOpen } = useApp()
+export function Panel () {
+  const { sdk, availability, instigatorId, thread, threadId, setThread, setThreadId, setChatVisibility, setMessages, setUnseenCount, isMobile, isKeyboard } = useApp()
+  const { fetchThread, fetchMessages } = useChatSdk(sdk)
 
   const [screen, setScreen] = useState(threadId ? 2 : 0)
 
-  useFocusedElements(screen, isChatOpen)
+  useFocusedElements(screen)
 
   const onEscapeKey = useCallback(e => {
     if (e.key === 'Escape' || e.key === 'Esc') {
@@ -38,19 +39,18 @@ export function Panel ({ initSdk, playSound }) {
    * Focus previously focused element when closing the webchat
    */
   useEffect(() => {
-    if (!isChatOpen) {
+    return () => {
       document.getElementById(instigatorId)?.focus()
     }
-  }, [isChatOpen])
+  }, [])
 
   /**
-   * We need ammend classes on the body element to handle mobile behaviour
-   */
+  * We need ammend classes on the body element to handle mobile behaviour
+  */
   useEffect(() => {
     document.body.classList.remove('wc-u-hidden')
     document.getElementsByTagName('html')[0].classList.add('wc-u-html')
     document.body.classList.add('wc-u-body')
-
     return () => {
       document.getElementsByTagName('html')[0].classList.remove('wc-u-html')
       document.body.classList.remove('wc-u-body')
@@ -69,15 +69,33 @@ export function Panel ({ initSdk, playSound }) {
   }, [onEscapeKey, setChatVisibility])
 
   /**
-   * Initialize SDK if theres a thread ID
+   * Recovers the thread if there is a threadId but no thread loaded in to state
    */
   useEffect(() => {
-    if (threadId) {
-      if (!thread) {
-        setSdk(initSdk())
+    const recover = async () => {
+      try {
+        const fetchedThread = await fetchThread(threadId)
+        setThread(fetchedThread)
+
+        const fetchedMessages = await fetchMessages(fetchedThread, threadId)
+        setMessages(fetchedMessages)
+      } catch (err) {
+        console.log('[Chat Error] fetchThread', err)
+
+        setThreadId()
+        setThread()
+        setScreen(0)
       }
+    }
 
-      setScreen(2)
+    if (threadId) {
+      if (thread) {
+        thread.lastMessageSeen()
+        setUnseenCount(0)
+        setScreen(2)
+      } else {
+        recover()
+      }
     }
   }, [thread, threadId])
 
@@ -100,38 +118,25 @@ export function Panel ({ initSdk, playSound }) {
       ScreenComponent = <PreChat onContinue={goToRequestChatScreen} />
       break
     case 1:
-      ScreenComponent = <RequestChat initSdk={initSdk} onPreChatScreen={goToPreChatScreen} />
+      ScreenComponent = <RequestChat onPreChatScreen={goToPreChatScreen} />
       break
     case 2:
-      ScreenComponent = (
-        <SdkProvider sdk={sdk} playSound={playSound} onRecoverError={() => setScreen(0)}>
-          <Chat onSettingsScreen={goToSettingsScreen} onEndChatScreen={goToEndChatScreen} />
-        </SdkProvider>
-      )
+      ScreenComponent = <Chat onSettingsScreen={goToSettingsScreen} onEndChatScreen={goToEndChatScreen} />
       break
     case 3:
-      ScreenComponent = (
-        <SdkProvider sdk={sdk} playSound={playSound}>
-          <EndChat onChatScreen={goToChatScreen} onEndChatConfirm={goToFeedbackScreen} />
-        </SdkProvider>
-      )
+      ScreenComponent = <EndChat onChatScreen={goToChatScreen} onEndChatConfirm={goToFeedbackScreen} />
       break
     case 4:
       ScreenComponent = (
         <Feedback onCancel={() => {
           setChatVisibility(false)
           historyReplaceState()
-          setScreen(0)
         }}
         />
       )
       break
     case 5:
-      ScreenComponent = (
-        <SdkProvider sdk={sdk} playSound={playSound}>
-          <Settings onCancel={goToChatScreen} />
-        </SdkProvider>
-      )
+      ScreenComponent = <Settings onCancel={goToChatScreen} />
       break
     default:
       ScreenComponent = <PreChat onContinue={goToRequestChatScreen} />
@@ -142,7 +147,7 @@ export function Panel ({ initSdk, playSound }) {
   }
 
   const Component = (
-    <div id='wc-panel' role='dialog' style={{ display: isChatOpen ? 'flex' : 'none' }} className={classnames('wc-panel', isKeyboard && 'wc-focus-visible')} tabIndex='-1' aria-modal='true' aria-labelledby='wc-header wc-subtitle' open={isChatOpen}>
+    <div id='wc-panel' role='dialog' className={classnames('wc-panel', isKeyboard && 'wc-focus-visible')} tabIndex='-1' aria-modal='true' aria-labelledby='wc-header wc-subtitle'>
       <div className='wc-panel__inner'>
         {ScreenComponent}
       </div>

package/src/client/components/screens/end-chat.jsx

@@ -1,21 +1,18 @@
 import React, { useEffect } from 'react'
 import { PanelHeader } from '../panel/panel-header.jsx'
-import { useApp } from '../../store/app/useApp.js'
-import { useSdk } from '../../store/sdk/useSdk.js'
+import { useApp } from '../../store/useApp.js'
 
 export function EndChat ({ onChatScreen, onEndChatConfirm }) {
-  const { thread, setSdk, setCustomerId, setThreadId, threadId, setUnseenCount, isKeyboard } = useApp()
-  const { agentStatus, setMessages } = useSdk()
+  const { setCustomerId, setThreadId, setMessages, agentStatus, thread, threadId, setUnseenCount, isKeyboard } = useApp()
 
   const confirmEndChat = async e => {
     e.preventDefault()
 
     window.localStorage.setItem('tmpThreadId', threadId)
-    thread?.lastMessageSeen()
-    setSdk()
     setThreadId()
     setMessages([])
     setCustomerId()
+    thread.lastMessageSeen()
     setUnseenCount(0)
 
     // End chat if still open

package/src/client/components/screens/request-chat.jsx

@@ -3,14 +3,15 @@ import * as uuid from 'uuid'
 
 import { classnames } from '../../lib/classnames.js'
 import { PanelHeader } from '../panel/panel-header.jsx'
-import { useApp } from '../../store/app/useApp.js'
+import { useApp } from '../../store/useApp.js'
+import { useChatSdk } from '../../store/useChatSdk.js'
 import { ErrorSummary } from '../errorSummary/error-summary.jsx'
 
 const QUESTION_MAX_LENGTH = 500
 
-export function RequestChat ({ initSdk, onPreChatScreen }) {
-  const { setSdk, setCustomerId, setThreadId, setThread, setLiveRegionText } = useApp()
-
+export function RequestChat ({ onPreChatScreen }) {
+  const { sdk, setCustomerId, setThreadId, setThread, setLiveRegionText } = useApp()
+  const { fetchCustomerId, fetchThread } = useChatSdk(sdk)
   const [errors, setErrors] = useState({})
   const [questionLength, setQuestionLength] = useState(0)
   const [isButtonDisabled, setButtonDisabled] = useState(false)
@@ -71,22 +72,17 @@ export function RequestChat ({ initSdk, onPreChatScreen }) {
       try {
         setButtonDisabled(true)
         const threadId = uuid.v4()
+        const customerId = await fetchCustomerId()
+        const thread = await fetchThread(threadId)
 
-        const sdk = initSdk()
-        const conn = await sdk.authorize()
-        const customerId = conn?.consumerIdentity.idOnExternalPlatform
-
-        const thread = await sdk.getThread(threadId)
-        thread.setCustomField('threadid', threadId)
-
-        await sdk.getCustomer().setName(nameRef.current.value)
+        sdk.getCustomer().setName(nameRef.current.value)
 
         await thread.startChat(questionRef.current.value || 'Begin conversation')
 
-        setSdk(sdk)
         setCustomerId(customerId)
         setThreadId(threadId)
         setThread(thread)
+        thread.setCustomField('threadid', threadId)
       } catch (err) {
         console.log('[Request chat Error]', err)
       }