@defra/flood-webchat 1.0.3 → 1.0.5

package/dist/client.js

@@ -1 +1 @@
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p=E?"Requesting...":"Request chat";return(0,a.useEffect)((()=>{E&&s(p)}),[E]),n().createElement(n().Fragment,null,n().createElement(C,null),n().createElement("div",{className:"wc-body"},n().createElement("div",{className:"wc-content"},n().createElement("a",{href:"#",className:"wc-back-link govuk-back-link",onClick:e},"What you can use webchat for"),n().createElement(x,{errors:d}),n().createElement("h3",{id:"wc-subtitle",className:"wc-heading","aria-live":"polite"},"Your name and question"),n().createElement("form",null,n().createElement("div",{className:r("wc-form-group","govuk-form-group",d.name&&"govuk-form-group--error")},n().createElement("label",{className:"wc-label govuk-label",htmlFor:"wc-name"},"Your name"),d.name&&n().createElement("p",{className:"govuk-error-message"},n().createElement("span",{className:"govuk-visually-hidden"},"Error:")," 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our ",n().createElement("a",{href:"https://check-for-flooding.service.gov.uk/privacy-notice",target:"_blank",rel:"noreferrer",className:"govuk-link"},"privacy notice"),"."),n().createElement("button",{className:"wc-button govuk-button govuk-!-margin-top-1","data-module":"govuk-button",onClick:async e=>{if(e.preventDefault(),E)return;const a={};if(0===v.current.value.length&&(a.name="Enter your name"),0===y.current.value.length&&(a.question="Enter your question"),y.current.value.length>D&&(a.question="Your question must be 500 characters or less"),0===Object.keys(a).length)try{w(!0);const e=A.v4(),a=await i(),n=await u(e);t.getCustomer().setName(v.current.value),await n.startChat(y.current.value||"Begin conversation"),l(a),o(e),c(n),n.setCustomField("threadid",e)}catch(e){console.log("[Request chat Error]",e)}m(a)},"aria-disabled":E},p)))))}function q({children:e}){return n().createElement("div",{className:"wc-footer"},e)}function O({message:e,previousMessage:t}){const 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document.body.children)"wc-panel"!==t.id&&(e&&!t.getAttribute(ee)?(t.setAttribute(ee,"true"),t.setAttribute(te,"")):t.hasAttribute(te)&&(t.removeAttribute(ee),t.removeAttribute(te)))},ne=(e,t)=>{const[n,o]=(0,a.useState)([]),l=(0,a.useCallback)((e=>{const t=document.querySelector("#wc-panel");"Tab"===e.key&&(t&&!document.activeElement.closest("#wc-panel")&&t.focus(),e.shiftKey?(document.activeElement===n[0]||document.activeElement===document.querySelector("#wc-panel"))&&(n[n.length-1].focus(),e.preventDefault()):document.activeElement===n[n.length-1]&&(n[0].focus(),e.preventDefault()))}),[n]);(0,a.useEffect)((()=>{o((()=>{const e=document.body.querySelectorAll(["#wc-panel a:not([disabled])","#wc-panel button:not([disabled])","#wc-panel select:not([disabled])","#wc-panel input:not([disabled])","#wc-panel textarea:not([disabled])",'#wc-panel *[tabindex="0"]:not([disabled])'].join(","));return Array.from(e).filter((e=>!e.closest("[hidden]")&&!e.closest('[aria-hidden="true"]')))})())}),[e]),(0,a.useEffect)((()=>(t&&(ae(!0),document.querySelector("#wc-panel").focus(),document.addEventListener("keydown",l)),()=>{ae(),document.removeEventListener("keydown",l)})),[n,t])};function oe({initSdk:e,playSound:t}){const{sdk:o,thread:l,availability:r,instigatorId:c,threadId:s,setSdk:i,setChatVisibility:u,setUnseenCount:d,isMobile:m,isKeyboard:g,isChatOpen:E}=h(),[v,b]=(0,a.useState)(s?2:0);ne(v,E);const f=(0,a.useCallback)((e=>{"Escape"!==e.key&&"Esc"!==e.key||(s&&(l?.lastMessageSeen(),d(0)),u(!1),y())}),[l,s,d,u]);(0,a.useEffect)((()=>{E||document.getElementById(c)?.focus()}),[E]),(0,a.useEffect)((()=>(document.body.classList.remove("wc-u-hidden"),document.getElementsByTagName("html")[0].classList.add("wc-u-html"),document.body.classList.add("wc-u-body"),()=>{document.getElementsByTagName("html")[0].classList.remove("wc-u-html"),document.body.classList.remove("wc-u-body")})),[m]),(0,a.useEffect)((()=>(document.addEventListener("keydown",f),()=>{document.removeEventListener("keydown",f)})),[f,u]),(0,a.useEffect)((()=>{E&&s&&(l||i(e()),b(2))}),[E,l,s]);const p=e=>t=>{t.preventDefault(),b(e)},k=p(0),S=p(1),_=p(2),N=p(3),T=p(4),C=p(5);let I;switch(v){case 0:default:I=n().createElement(U,{onContinue:S});break;case 1:I=n().createElement(V,{initSdk:e,onPreChatScreen:k});break;case 2:I=n().createElement(D,{sdk:o,playSound:t,onRecoverError:()=>b(0)},n().createElement(J,{onSettingsScreen:C,onEndChatScreen:N}));break;case 3:I=n().createElement(D,{sdk:o,playSound:t},n().createElement(Z,{onChatScreen:_,onEndChatConfirm:T}));break;case 4:I=n().createElement(Q,{onCancel:()=>{u(!1),y(),b(0)}});break;case 5:I=n().createElement(D,{sdk:o,playSound:t},n().createElement(z,{onCancel:_}))}"UNAVAILABLE"===r&&(I=n().createElement(X,null));const A=n().createElement("div",{id:"wc-panel",role:"dialog",style:{display:E?"flex":"none"},className:w("wc-panel",g&&"wc-focus-visible"),tabIndex:"-1","aria-modal":"true","aria-labelledby":"wc-header wc-subtitle",open:E},n().createElement("div",{className:"wc-panel__inner"},I),n().createElement(q,null));return n().createElement(n().Fragment,null,(0,M.createPortal)(A,document.body))}async function le(e,t){const a=(0,o.createRoot)(e);let r,s;try{const e=await async function(e){const t=await fetch(e);return{availability:(await t.json()).availability||"UNAVAILABLE"}}(t.availabilityEndpoint);s=await R(t.audioUrl),r=e.availability}catch(e){r="UNAVAILABLE"}a.render(n().createElement(E,{availability:r},n().createElement(O,null),n().createElement(F,null),n().createElement(oe,{initSdk:()=>new l.ChatSdk({brandId:t.brandId,channelId:t.channelId,customerId:window.localStorage.getItem(c)||"",environment:t.environment,onError:e=>{console.log("ChatSdk onError",e)}}),playSound:s})))}module.exports=t})();

package/dist/server.js

@@ -1 +1 @@
-(()=>{var e={525:(e,t,n)=>{const{authenticate:o,getApiBaseUrl:a,getIsOpen:i,getActivity:s}=n(398);e.exports=async function({clientId:e,clientSecret:t,accessKey:n,accessSecret:r,maxQueueCount:c,skillEndpoint:u,hoursEndpoint:l,wellKnownUri:p="https://cxone.niceincontact.com/.well-known/cxone-configuration",authenticationUri:d="https://cxone.niceincontact.com/auth/token"}){const h="Basic "+Buffer.from(`${encodeURIComponent(e)}:${encodeURIComponent(t)}`).toString("base64"),{tenantId:m,token:w,tokenType:y}=await o({authenticationUri:d,authorisation:h,accessKey:n,accessSecret:r}),g=await a({wellKnownUri:p,tenantId:m}),[{hasCapacity:A,hasAgentsAvailable:k},f]=await Promise.all([s({baseUrl:g,tokenType:y,token:w,skillEndpoint:u,maxQueueCount:c}),i({baseUrl:g,token:w,tokenType:y,hoursEndpoint:l})]);let x="UNAVAILABLE";return f&&k&&A?x="AVAILABLE":f&&k&&!A&&(x="EXISTING"),{date:new Date,availability:x}}},398:(e,t,n)=>{const o=n(45),a=n(938),{jwtDecode:i}=n(158),{isWithinHours:s}=n(792),r="application/x-www-form-urlencoded";e.exports={authenticate:async({authenticationUri:e,authorisation:t,accessKey:n,accessSecret:s})=>{const c=new URL(e),u=o.stringify({grant_type:"password",username:n,password:s}),l=await a.post(c.href,u,{signal:AbortSignal.timeout(3e3),headers:{Host:c.host,"Content-Type":r,Authorization:t}});return{token:l.data.access_token,tokenType:l.data.token_type,tenantId:i(l.data.id_token)?.tenantId}},getApiBaseUrl:async({wellKnownUri:e,tenantId:t})=>{const n=new URL(e);n.searchParams.set("tenantId",t);const{data:o}=await a.get(n.href,{headers:{Host:n.host},signal:AbortSignal.timeout(3e3)});return o.api_endpoint},getIsOpen:async({baseUrl:e,token:t,tokenType:n,hoursEndpoint:o})=>{const i=new URL(o,e),c=(await a.get(i.href,{signal:AbortSignal.timeout(3e3),headers:{Host:i.host,Authorization:`${n} ${t}`,"Content-Type":r}})).data.resultSet.hoursOfOperationProfiles[0].days;return s(c)},getActivity:async({tokenType:e,token:t,baseUrl:n,skillEndpoint:o,maxQueueCount:i})=>{const s=new URL(o,n),c=(await a.get(s.href,{signal:AbortSignal.timeout(3e3),headers:{Host:s.host,Authorization:`${e} ${t}`,"Content-Type":r}})).data.skillActivity[0];return{hasCapacity:c.queueCount<i,hasAgentsAvailable:c.agentsAvailable>=1}}}},792:(e,t,n)=>{const{DateTime:o}=n(168),a=e=>Number(e.split(":")[0]);e.exports={isWithinHours:(e,t)=>{const n=t?o.fromISO(t):o.local();n.setZone("Europe/London");const i=t?new Date(t):new Date,s=i.toLocaleDateString("en-GB",{weekday:"long"}),r=i.toLocaleDateString("en-GB").split("/"),c=e.find((e=>e.day===s)),u=o.local(Number(r[2]),Number(r[1]),Number(r[0]),a(c.openTime)),l=o.local(Number(r[2]),Number(r[1]),Number(r[0]),a(c.closeTime));return n.diff(u).milliseconds>=0&&n.diff(l).milliseconds<=0}}},938:e=>{"use strict";e.exports=require("axios")},158:e=>{"use strict";e.exports=require("jwt-decode")},168:e=>{"use strict";e.exports=require("luxon")},45:e=>{"use strict";e.exports=require("querystring")}},t={},n=function n(o){var a=t[o];if(void 0!==a)return a.exports;var i=t[o]={exports:{}};return e[o](i,i.exports,n),i.exports}(525);module.exports=n})();
+(()=>{var e={525:(e,t,n)=>{const{authenticate:o,getApiBaseUrl:a,getIsOpen:i,getActivity:s}=n(398);e.exports=async function({clientId:e,clientSecret:t,accessKey:n,accessSecret:r,maxQueueCount:c,skillEndpoint:u,hoursEndpoint:l,wellKnownUri:p="https://cxone.niceincontact.com/.well-known/cxone-configuration",authenticationUri:d="https://cxone.niceincontact.com/auth/token"}){const h="Basic "+Buffer.from(`${encodeURIComponent(e)}:${encodeURIComponent(t)}`).toString("base64"),{tenantId:m,token:y,tokenType:w}=await o({authenticationUri:d,authorisation:h,accessKey:n,accessSecret:r}),g=await a({wellKnownUri:p,tenantId:m}),[{hasCapacity:A,hasAgentsAvailable:k},f]=await Promise.all([s({baseUrl:g,tokenType:w,token:y,skillEndpoint:u,maxQueueCount:c}),i({baseUrl:g,token:y,tokenType:w,hoursEndpoint:l})]);let x="UNAVAILABLE";return f&&k&&A?x="AVAILABLE":f&&k&&!A&&(x="EXISTING"),{date:new Date,availability:x}}},398:(e,t,n)=>{const o=n(45),a=n(938),i=n(158),{isWithinHours:s}=n(792),r="application/x-www-form-urlencoded";e.exports={authenticate:async({authenticationUri:e,authorisation:t,accessKey:n,accessSecret:s})=>{const c=new URL(e),u=o.stringify({grant_type:"password",username:n,password:s}),l=await a.post(c.href,u,{signal:AbortSignal.timeout(3e3),headers:{Host:c.host,"Content-Type":r,Authorization:t}});return{token:l.data.access_token,tokenType:l.data.token_type,tenantId:i(l.data.id_token)?.tenantId}},getApiBaseUrl:async({wellKnownUri:e,tenantId:t})=>{const n=new URL(e);n.searchParams.set("tenantId",t);const{data:o}=await a.get(n.href,{headers:{Host:n.host},signal:AbortSignal.timeout(3e3)});return o.api_endpoint},getIsOpen:async({baseUrl:e,token:t,tokenType:n,hoursEndpoint:o})=>{const i=new URL(o,e),c=(await a.get(i.href,{signal:AbortSignal.timeout(3e3),headers:{Host:i.host,Authorization:`${n} ${t}`,"Content-Type":r}})).data.resultSet.hoursOfOperationProfiles[0].days;return s(c)},getActivity:async({tokenType:e,token:t,baseUrl:n,skillEndpoint:o,maxQueueCount:i})=>{const s=new URL(o,n),c=(await a.get(s.href,{signal:AbortSignal.timeout(3e3),headers:{Host:s.host,Authorization:`${e} ${t}`,"Content-Type":r}})).data.skillActivity[0];return{hasCapacity:c.queueCount<i,hasAgentsAvailable:c.agentsAvailable>=1}}}},792:(e,t,n)=>{const{DateTime:o}=n(168),a=e=>Number(e.split(":")[0]);e.exports={isWithinHours:(e,t)=>{const n=t?o.fromISO(t):o.local();n.setZone("Europe/London");const i=t?new Date(t):new Date,s=i.toLocaleDateString("en-GB",{weekday:"long"}),r=i.toLocaleDateString("en-GB").split("/"),c=e.find((e=>e.day===s)),u=o.local(Number(r[2]),Number(r[1]),Number(r[0]),a(c.openTime)),l=o.local(Number(r[2]),Number(r[1]),Number(r[0]),a(c.closeTime));return n.diff(u).milliseconds>=0&&n.diff(l).milliseconds<=0}}},938:e=>{"use strict";e.exports=require("axios")},158:e=>{"use strict";e.exports=require("jwt-decode")},168:e=>{"use strict";e.exports=require("luxon")},45:e=>{"use strict";e.exports=require("querystring")}},t={},n=function n(o){var a=t[o];if(void 0!==a)return a.exports;var i=t[o]={exports:{}};return e[o](i,i.exports,n),i.exports}(525);module.exports=n})();

package/package.json

@@ -1,6 +1,6 @@
 {
   "name": "@defra/flood-webchat",
-  "version": "1.0.3",
+  "version": "1.0.5",
   "description": "",
   "main": "dist/server.js",
   "browser": "dist/client.js",
@@ -63,7 +63,7 @@
     "@nice-devone/nice-cxone-chat-web-sdk": "^1.18.0",
     "axios": "^1.7.2",
     "html-react-parser": "^5.1.10",
-    "jwt-decode": "^4.0.0",
+    "jwt-decode": "^3.1.2",
     "lodash.debounce": "^4.0.8",
     "luxon": "^3.4.3",
     "querystring": "^0.2.1",

package/src/client/components/availability/availability.jsx

@@ -1,10 +1,7 @@
 import React, { useEffect, useRef } from 'react'
 
+import { useApp } from '../../store/app/useApp'
 import { classnames } from '../../lib/classnames'
-import { Panel } from '../panel/panel.jsx'
-import { SkipLink } from '../skip-link.jsx'
-
-import { useApp } from '../../store/useApp'
 import { historyPushState, historyReplaceState } from '../../lib/history.js'
 import { LiveRegion } from '../live-region.jsx'
 
@@ -82,6 +79,11 @@ export function Availability () {
   }, [threadId, isChatOpen, availability])
 
   switch (availability) {
+    case 'EXISTING':
+    case 'UNAVAILABLE':
+      return (
+        <p className='govuk-body'>When it is available, a 'start chat' link will appear.</p>
+      )
     case 'AVAILABLE':
       return (
         <>
@@ -113,15 +115,9 @@ export function Availability () {
               </a>
             </div>
           </div>
-          {!isChatOpen ? <LiveRegion /> : <Panel />}
-          <SkipLink />
+          {!isChatOpen && <LiveRegion />}
         </>
       )
-    case 'EXISTING':
-    case 'UNAVAILABLE':
-      return (
-        <p className='govuk-body'>When it is available, a 'start chat' link will appear.</p>
-      )
     default:
       return (
         <p className='govuk-body'>Checking availability</p>

package/src/client/components/chat/chat.jsx

@@ -6,15 +6,19 @@ import { PanelHeader } from '../panel/panel-header.jsx'
 import { PanelFooter } from '../panel/panel-footer.jsx'
 import { Message } from '../message/message.jsx'
 
-import { useApp } from '../../store/useApp.js'
+import { useApp } from '../../store/app/useApp.js'
+import { useSdk } from '../../store/sdk/useSdk.js'
 import { useTextareaAutosize } from '../../hooks/useTextareaAutosize.js'
 import { formatTranscript } from '../../lib/transform-messages.js'
 import { agentStatusHeadline } from '../../lib/agent-status-headline.js'
 
 export function Chat ({ onEndChatScreen, onSettingsScreen }) {
-  const { availability, thread, messages, agent, agentStatus, isAgentTyping, isChatOpen, settings, isKeyboard, setLiveRegionText } = useApp()
+  const { availability, thread, isChatOpen, settings, isKeyboard, setLiveRegionText } = useApp()
+  const { messages, agent, agentStatus, isAgentTyping } = useSdk()
 
   const [userMessage, setUserMessage] = useState('')
+  const [agentName, setAgentName] = useState()
+  const [connectionHeadlineText, setConnectionHeadlineText] = useState()
   const [focusVisibleWithin, setFocusVisibleWithin] = useState(false)
 
   const messageRef = useRef()
@@ -42,19 +46,20 @@ export function Chat ({ onEndChatScreen, onSettingsScreen }) {
     setUserMessage(e.target?.value)
   }
 
-  const agentName = agent?.nickname || agent?.firstName
-
-  const connectionHeadlineText = agentStatusHeadline(availability, agentStatus, agentName)
+  useEffect(() => {
+    setAgentName(agent?.nickname || agent?.firstName)
+    setConnectionHeadlineText(agentStatusHeadline(availability, agentStatus, agentName))
+  }, [agent, agentName, agentStatus])
 
   useEffect(() => {
-    if (connectionHeadlineText) {
+    if (connectionHeadlineText && isChatOpen) {
       setLiveRegionText(`Floodline webchat - ${connectionHeadlineText}`)
     }
 
     return () => {
       setLiveRegionText()
     }
-  }, [connectionHeadlineText])
+  }, [connectionHeadlineText, isChatOpen])
 
   useEffect(() => {
     if (isAgentTyping && isChatOpen) {
@@ -69,14 +74,14 @@ export function Chat ({ onEndChatScreen, onSettingsScreen }) {
   useEffect(() => {
     const lastAgentMessage = messages[messages.length - 1]
 
-    if (agentStatus !== 'closed' && lastAgentMessage?.direction === 'outbound') {
+    if (agentStatus !== 'closed' && lastAgentMessage?.direction === 'outbound' && isChatOpen) {
       setLiveRegionText(`${agentName} said: ${lastAgentMessage.text}`)
     }
 
     return () => {
       setLiveRegionText()
     }
-  }, [messages])
+  }, [messages, isChatOpen])
 
   const sendMessage = () => {
     if (messageRef.current.value.length === 0 || agentStatus === 'closed') {

package/src/client/components/live-region.jsx

@@ -1,11 +1,13 @@
 import React, { useEffect, useState, useCallback } from 'react'
 import debounce from 'lodash.debounce'
-import { useApp } from '../store/useApp'
+import { useApp } from '../store/app/useApp'
+import { useSdk } from '../store/sdk/useSdk'
 
 const DEBOUNCE_MILLISECONDS = 2000
 
 export const LiveRegion = () => {
-  const { agentStatus, liveRegionText, setLiveRegionText } = useApp()
+  const { liveRegionText, setLiveRegionText } = useApp()
+  const { agentStatus } = useSdk()
 
   const [textA, setTextA] = useState()
   const [textB, setTextB] = useState()

package/src/client/components/panel/panel-header.jsx

@@ -1,5 +1,5 @@
 import React from 'react'
-import { useApp } from '../../store/useApp.js'
+import { useApp } from '../../store/app/useApp.js'
 import { historyReplaceState } from '../../lib/history.js'
 
 export function PanelHeader () {

package/src/client/components/panel/panel.jsx

@@ -1,7 +1,7 @@
 import React, { useEffect, useState, useCallback } from 'react'
 import { createPortal } from 'react-dom'
-import { classnames } from '../../lib/classnames.js'
 
+import { classnames } from '../../lib/classnames.js'
 import { PreChat } from '../screens/pre-chat.jsx'
 import { RequestChat } from '../screens/request-chat.jsx'
 import { Chat } from '../chat/chat.jsx'
@@ -11,18 +11,17 @@ import { Settings } from '../screens/settings.jsx'
 import { Feedback } from '../screens/feedback.jsx'
 import { LiveRegion } from '../live-region.jsx'
 
-import { useApp } from '../../store/useApp.js'
-import { useChatSdk } from '../../store/useChatSdk.js'
+import { useApp } from '../../store/app/useApp.js'
 import { useFocusedElements } from '../../hooks/useFocusedElements.js'
 import { historyReplaceState } from '../../lib/history.js'
+import { SdkProvider } from '../../store/sdk/SdkProvider.jsx'
 
-export function Panel () {
-  const { sdk, availability, instigatorId, thread, threadId, setThread, setThreadId, setChatVisibility, setMessages, setUnseenCount, isMobile, isKeyboard } = useApp()
-  const { fetchThread, fetchMessages } = useChatSdk(sdk)
+export function Panel ({ initSdk, playSound }) {
+  const { sdk, thread, availability, instigatorId, threadId, setSdk, setChatVisibility, setUnseenCount, isMobile, isKeyboard, isChatOpen } = useApp()
 
   const [screen, setScreen] = useState(threadId ? 2 : 0)
 
-  useFocusedElements(screen)
+  useFocusedElements(screen, isChatOpen)
 
   const onEscapeKey = useCallback(e => {
     if (e.key === 'Escape' || e.key === 'Esc') {
@@ -39,18 +38,19 @@ export function Panel () {
    * Focus previously focused element when closing the webchat
    */
   useEffect(() => {
-    return () => {
+    if (!isChatOpen) {
       document.getElementById(instigatorId)?.focus()
     }
-  }, [])
+  }, [isChatOpen])
 
   /**
-  * We need ammend classes on the body element to handle mobile behaviour
-  */
+   * We need ammend classes on the body element to handle mobile behaviour
+   */
   useEffect(() => {
     document.body.classList.remove('wc-u-hidden')
     document.getElementsByTagName('html')[0].classList.add('wc-u-html')
     document.body.classList.add('wc-u-body')
+
     return () => {
       document.getElementsByTagName('html')[0].classList.remove('wc-u-html')
       document.body.classList.remove('wc-u-body')
@@ -69,35 +69,17 @@ export function Panel () {
   }, [onEscapeKey, setChatVisibility])
 
   /**
-   * Recovers the thread if there is a threadId but no thread loaded in to state
+   * Initialize SDK if theres a thread ID
    */
   useEffect(() => {
-    const recover = async () => {
-      try {
-        const fetchedThread = await fetchThread(threadId)
-        setThread(fetchedThread)
-
-        const fetchedMessages = await fetchMessages(fetchedThread, threadId)
-        setMessages(fetchedMessages)
-      } catch (err) {
-        console.log('[Chat Error] fetchThread', err)
-
-        setThreadId()
-        setThread()
-        setScreen(0)
+    if (isChatOpen && threadId) {
+      if (!thread) {
+        setSdk(initSdk())
       }
-    }
 
-    if (threadId) {
-      if (thread) {
-        thread.lastMessageSeen()
-        setUnseenCount(0)
-        setScreen(2)
-      } else {
-        recover()
-      }
+      setScreen(2)
     }
-  }, [thread, threadId])
+  }, [isChatOpen, thread, threadId])
 
   const handleScreenChange = newScreen => e => {
     e.preventDefault()
@@ -118,25 +100,38 @@ export function Panel () {
       ScreenComponent = <PreChat onContinue={goToRequestChatScreen} />
       break
     case 1:
-      ScreenComponent = <RequestChat onPreChatScreen={goToPreChatScreen} />
+      ScreenComponent = <RequestChat initSdk={initSdk} onPreChatScreen={goToPreChatScreen} />
       break
     case 2:
-      ScreenComponent = <Chat onSettingsScreen={goToSettingsScreen} onEndChatScreen={goToEndChatScreen} />
+      ScreenComponent = (
+        <SdkProvider sdk={sdk} playSound={playSound} onRecoverError={() => setScreen(0)}>
+          <Chat onSettingsScreen={goToSettingsScreen} onEndChatScreen={goToEndChatScreen} />
+        </SdkProvider>
+      )
       break
     case 3:
-      ScreenComponent = <EndChat onChatScreen={goToChatScreen} onEndChatConfirm={goToFeedbackScreen} />
+      ScreenComponent = (
+        <SdkProvider sdk={sdk} playSound={playSound}>
+          <EndChat onChatScreen={goToChatScreen} onEndChatConfirm={goToFeedbackScreen} />
+        </SdkProvider>
+      )
       break
     case 4:
       ScreenComponent = (
         <Feedback onCancel={() => {
           setChatVisibility(false)
           historyReplaceState()
+          setScreen(0)
         }}
         />
       )
       break
     case 5:
-      ScreenComponent = <Settings onCancel={goToChatScreen} />
+      ScreenComponent = (
+        <SdkProvider sdk={sdk} playSound={playSound}>
+          <Settings onCancel={goToChatScreen} />
+        </SdkProvider>
+      )
       break
     default:
       ScreenComponent = <PreChat onContinue={goToRequestChatScreen} />
@@ -147,7 +142,7 @@ export function Panel () {
   }
 
   const Component = (
-    <div id='wc-panel' role='dialog' className={classnames('wc-panel', isKeyboard && 'wc-focus-visible')} tabIndex='-1' aria-modal='true' aria-labelledby='wc-header wc-subtitle'>
+    <div id='wc-panel' role='dialog' style={{ display: isChatOpen ? 'flex' : 'none' }} className={classnames('wc-panel', isKeyboard && 'wc-focus-visible')} tabIndex='-1' aria-modal='true' aria-labelledby='wc-header wc-subtitle' open={isChatOpen}>
       <div className='wc-panel__inner'>
         {ScreenComponent}
       </div>

package/src/client/components/screens/end-chat.jsx

@@ -1,18 +1,21 @@
 import React, { useEffect } from 'react'
 import { PanelHeader } from '../panel/panel-header.jsx'
-import { useApp } from '../../store/useApp.js'
+import { useApp } from '../../store/app/useApp.js'
+import { useSdk } from '../../store/sdk/useSdk.js'
 
 export function EndChat ({ onChatScreen, onEndChatConfirm }) {
-  const { setCustomerId, setThreadId, setMessages, agentStatus, thread, threadId, setUnseenCount, isKeyboard } = useApp()
+  const { thread, setSdk, setCustomerId, setThreadId, threadId, setUnseenCount, isKeyboard } = useApp()
+  const { agentStatus, setMessages } = useSdk()
 
   const confirmEndChat = async e => {
     e.preventDefault()
 
     window.localStorage.setItem('tmpThreadId', threadId)
+    thread?.lastMessageSeen()
+    setSdk()
     setThreadId()
     setMessages([])
     setCustomerId()
-    thread.lastMessageSeen()
     setUnseenCount(0)
 
     // End chat if still open

package/src/client/components/screens/request-chat.jsx

@@ -3,15 +3,14 @@ import * as uuid from 'uuid'
 
 import { classnames } from '../../lib/classnames.js'
 import { PanelHeader } from '../panel/panel-header.jsx'
-import { useApp } from '../../store/useApp.js'
-import { useChatSdk } from '../../store/useChatSdk.js'
+import { useApp } from '../../store/app/useApp.js'
 import { ErrorSummary } from '../errorSummary/error-summary.jsx'
 
 const QUESTION_MAX_LENGTH = 500
 
-export function RequestChat ({ onPreChatScreen }) {
-  const { sdk, setCustomerId, setThreadId, setThread, setLiveRegionText } = useApp()
-  const { fetchCustomerId, fetchThread } = useChatSdk(sdk)
+export function RequestChat ({ initSdk, onPreChatScreen }) {
+  const { setSdk, setCustomerId, setThreadId, setThread, setLiveRegionText } = useApp()
+
   const [errors, setErrors] = useState({})
   const [questionLength, setQuestionLength] = useState(0)
   const [isButtonDisabled, setButtonDisabled] = useState(false)
@@ -72,17 +71,22 @@ export function RequestChat ({ onPreChatScreen }) {
       try {
         setButtonDisabled(true)
         const threadId = uuid.v4()
-        const customerId = await fetchCustomerId()
-        const thread = await fetchThread(threadId)
 
-        sdk.getCustomer().setName(nameRef.current.value)
+        const sdk = initSdk()
+        const conn = await sdk.authorize()
+        const customerId = conn?.consumerIdentity.idOnExternalPlatform
+
+        const thread = await sdk.getThread(threadId)
+        thread.setCustomField('threadid', threadId)
+
+        await sdk.getCustomer().setName(nameRef.current.value)
 
         await thread.startChat(questionRef.current.value || 'Begin conversation')
 
+        setSdk(sdk)
         setCustomerId(customerId)
         setThreadId(threadId)
         setThread(thread)
-        thread.setCustomField('threadid', threadId)
       } catch (err) {
         console.log('[Request chat Error]', err)
       }

package/src/client/components/screens/settings.jsx

@@ -1,7 +1,7 @@
 import React, { useState } from 'react'
 import { PanelHeader } from '../panel/panel-header.jsx'
 
-import { useApp } from '../../store/useApp.js'
+import { useApp } from '../../store/app/useApp.js'
 
 export function Settings ({ onCancel }) {
   const { settings, setSettings } = useApp()

package/src/client/components/skip-link.jsx

@@ -1,6 +1,6 @@
 import React from 'react'
 import { createPortal } from 'react-dom'
-import { useApp } from '../store/useApp'
+import { useApp } from '../store/app/useApp'
 
 export const SkipLink = () => {
   const { threadId, setInstigatorId } = useApp()

package/src/client/hooks/useFocusedElements.js

@@ -32,7 +32,7 @@ export const getFocusableElements = () => {
   return Array.from(elements).filter(e => !e.closest('[hidden]') && !e.closest('[aria-hidden="true"]'))
 }
 
-const useFocusedElements = screen => {
+const useFocusedElements = (screen, isChatOpen) => {
   const [panelElements, setPanelElements] = useState([])
 
   const onKeyDown = useCallback(e => {
@@ -63,18 +63,20 @@ const useFocusedElements = screen => {
   }, [screen])
 
   useEffect(() => {
-    setAriaHidden(true)
+    if (isChatOpen) {
+      setAriaHidden(true)
 
-    const panelElement = document.querySelector('#wc-panel')
-    panelElement.focus()
+      const panelElement = document.querySelector('#wc-panel')
+      panelElement.focus()
 
-    document.addEventListener('keydown', onKeyDown)
+      document.addEventListener('keydown', onKeyDown)
+    }
 
     return () => {
       setAriaHidden()
       document.removeEventListener('keydown', onKeyDown)
     }
-  }, [panelElements])
+  }, [panelElements, isChatOpen])
 }
 
 export { useFocusedElements }

package/src/client/index.jsx

@@ -3,31 +3,44 @@ import { createRoot } from 'react-dom/client'
 import { ChatSdk } from '@nice-devone/nice-cxone-chat-web-sdk'
 import { Availability } from './components/availability/availability.jsx'
 import { checkAvailability } from './lib/check-availability'
-import { AppProvider } from './store/AppProvider.jsx'
+import { AppProvider } from './store/app/AppProvider.jsx'
 import { CUSTOMER_ID_STORAGE_KEY } from './store/constants.js'
 import { messageNotification } from './lib/message-notification.js'
+import { SkipLink } from './components/skip-link.jsx'
+import { Panel } from './components/panel/panel.jsx'
 
 export async function init (container, options) {
-  const sdk = new ChatSdk({
-    brandId: options.brandId,
-    channelId: options.channelId,
-    customerId: window.localStorage.getItem(CUSTOMER_ID_STORAGE_KEY) || '',
-    environment: options.environment
-  })
-
   const root = createRoot(container)
+
+  const initSdk = () => {
+    return new ChatSdk({
+      brandId: options.brandId,
+      channelId: options.channelId,
+      customerId: window.localStorage.getItem(CUSTOMER_ID_STORAGE_KEY) || '',
+      environment: options.environment,
+      onError: error => {
+        console.log('ChatSdk onError', error)
+      }
+    })
+  }
+
   let availability
   let playSound
+
   try {
     const result = await checkAvailability(options.availabilityEndpoint)
+
     playSound = await messageNotification(options.audioUrl)
     availability = result.availability
   } catch (e) {
     availability = 'UNAVAILABLE'
   }
+
   root.render(
-    <AppProvider sdk={sdk} availability={availability} playSound={playSound}>
+    <AppProvider availability={availability}>
       <Availability />
+      <SkipLink />
+      <Panel initSdk={initSdk} playSound={playSound} />
     </AppProvider>
   )
 }

package/src/client/store/{AppProvider.jsx → app/AppProvider.jsx}

@@ -1,84 +1,14 @@
 import React, { createContext, useEffect, useReducer, useMemo } from 'react'
-import { ChatEvent } from '@nice-devone/nice-cxone-chat-web-sdk'
+// import { ChatEvent } from '@nice-devone/nice-cxone-chat-web-sdk'
 
 import { initialState, reducer } from './reducer.js'
-import { CUSTOMER_ID_STORAGE_KEY, THREAD_ID_STORAGE_KEY, SETTINGS_STORAGE_KEY } from './constants.js'
+import { CUSTOMER_ID_STORAGE_KEY, THREAD_ID_STORAGE_KEY, SETTINGS_STORAGE_KEY } from '../constants.js'
 
 export const AppContext = createContext(initialState)
 
-export const AppProvider = ({ sdk, availability, playSound, children }) => {
+export const AppProvider = ({ availability, children }) => {
   const [state, dispatch] = useReducer(reducer, initialState)
 
-  /**
-   * SDK event handlers
-   */
-  const onLiveChatRecovered = e => {
-    dispatch({ type: 'SET_AGENT', payload: e.detail.data.inboxAssignee })
-    dispatch({ type: 'SET_AGENT_STATUS', payload: e.detail.data.contact.status })
-    dispatch({ type: 'SET_UNSEEN_COUNT', payload: e.detail.data.contact.customerStatistics.unseenMessagesCount })
-  }
-
-  const onAssignedAgentChanged = e => {
-    dispatch({ type: 'SET_AGENT', payload: e.detail.data.inboxAssignee })
-    dispatch({ type: 'SET_AGENT_STATUS', payload: e.detail.data.case.status })
-  }
-
-  const onAgentTypingStarted = () => {
-    dispatch({ type: 'SET_AGENT_TYPING', payload: true })
-  }
-
-  const onAgentTypingEnded = () => {
-    dispatch({ type: 'SET_AGENT_TYPING', payload: false })
-    dispatch({ type: 'SET_LIVE_REGION_TEXT' })
-  }
-
-  const onMessageCreated = e => {
-    dispatch({ type: 'SET_MESSAGE', payload: e.detail.data.message })
-    dispatch({ type: 'SET_AGENT_STATUS', payload: e.detail.data.case.status })
-    dispatch({ type: 'SET_UNSEEN_COUNT', payload: e.detail.data.case.customerStatistics.unseenMessagesCount })
-
-    const isAudioOn = JSON.parse(window.localStorage.getItem(SETTINGS_STORAGE_KEY)).audio
-
-    if (isAudioOn && e.detail.data.message.direction === 'outbound' && playSound) {
-      playSound()
-    }
-  }
-
-  const onContactStatusChanged = e => {
-    dispatch({ type: 'SET_AGENT_STATUS', payload: e.detail.data.case.status })
-  }
-
-  const onMatchMedia = e => {
-    dispatch({ type: 'TOGGLE_IS_MOBILE', payload: e.matches })
-  }
-
-  const onKeydown = () => {
-    dispatch({ type: 'TOGGLE_IS_KEYBOARD', payload: true })
-  }
-
-  const onPointerdown = () => {
-    dispatch({ type: 'TOGGLE_IS_KEYBOARD', payload: false })
-  }
-
-  useEffect(() => {
-    sdk.onChatEvent(ChatEvent.LIVECHAT_RECOVERED, onLiveChatRecovered)
-    sdk.onChatEvent(ChatEvent.MESSAGE_CREATED, onMessageCreated)
-    sdk.onChatEvent(ChatEvent.AGENT_TYPING_STARTED, onAgentTypingStarted)
-    sdk.onChatEvent(ChatEvent.AGENT_TYPING_ENDED, onAgentTypingEnded)
-    sdk.onChatEvent(ChatEvent.ASSIGNED_AGENT_CHANGED, onAssignedAgentChanged)
-    sdk.onChatEvent(ChatEvent.CONTACT_STATUS_CHANGED, onContactStatusChanged)
-    // We need to know if it is a mobile and if it is a keyboard interaction
-    window.matchMedia('(max-width: 640px)').addEventListener('change', onMatchMedia)
-    window.addEventListener('keydown', onKeydown)
-    window.addEventListener('pointerdown', onPointerdown)
-    // Tidying up
-    return () => {
-      window.removeEventListener('change', onMatchMedia)
-      window.removeEventListener('keydown', onKeydown)
-      window.removeEventListener('pointerdown', onPointerdown)
-    }
-  }, [sdk])
-
   /**
    * Initialize customerId, threadId and whether the webchat should be open
    */
@@ -113,9 +43,38 @@ export const AppProvider = ({ sdk, availability, playSound, children }) => {
     }
   }, [])
 
+  const onMatchMedia = e => {
+    dispatch({ type: 'TOGGLE_IS_MOBILE', payload: e.matches })
+  }
+
+  const onKeydown = () => {
+    dispatch({ type: 'TOGGLE_IS_KEYBOARD', payload: true })
+  }
+
+  const onPointerdown = () => {
+    dispatch({ type: 'TOGGLE_IS_KEYBOARD', payload: false })
+  }
+
+  useEffect(() => {
+    // We need to know if it is a mobile and if it is a keyboard interaction
+    window.matchMedia('(max-width: 640px)').addEventListener('change', onMatchMedia)
+    window.addEventListener('keydown', onKeydown)
+    window.addEventListener('pointerdown', onPointerdown)
+
+    return () => {
+      window.removeEventListener('change', onMatchMedia)
+      window.removeEventListener('keydown', onKeydown)
+      window.removeEventListener('pointerdown', onPointerdown)
+    }
+  }, [])
+
   /**
    * State update functions
    */
+  const setSdk = payload => {
+    dispatch({ type: 'SET_SDK', payload })
+  }
+
   const setChatVisibility = payload => {
     dispatch({ type: 'SET_CHAT_VISIBILITY', payload })
   }
@@ -132,10 +91,6 @@ export const AppProvider = ({ sdk, availability, playSound, children }) => {
     dispatch({ type: 'SET_THREAD', payload: thread })
   }
 
-  const setMessages = messages => {
-    dispatch({ type: 'SET_MESSAGES', payload: messages })
-  }
-
   const setSettings = data => {
     dispatch({ type: 'SET_SETTINGS', payload: data })
   }
@@ -157,22 +112,15 @@ export const AppProvider = ({ sdk, availability, playSound, children }) => {
    */
   const store = useMemo(() => ({
     ...state,
-    sdk,
+    setSdk,
     setSettings,
     setCustomerId,
     setThreadId,
     setThread,
-    setMessages,
     setUnseenCount,
     setChatVisibility,
     setInstigatorId,
-    setLiveRegionText,
-    onLiveChatRecovered,
-    onAssignedAgentChanged,
-    onAgentTypingStarted,
-    onAgentTypingEnded,
-    onMessageCreated,
-    onContactStatusChanged
+    setLiveRegionText
   }))
 
   return (

package/src/client/store/{actions-map.js → app/actions-map.js}

@@ -1,5 +1,11 @@
-import { transformMessages, transformMessage } from '../lib/transform-messages'
-import { CUSTOMER_ID_STORAGE_KEY, THREAD_ID_STORAGE_KEY, SETTINGS_STORAGE_KEY } from './constants'
+import { CUSTOMER_ID_STORAGE_KEY, THREAD_ID_STORAGE_KEY, SETTINGS_STORAGE_KEY } from '../constants'
+
+const setSdk = (state, payload) => {
+  return {
+    ...state,
+    sdk: payload
+  }
+}
 
 const setSettings = (state, payload) => {
   if (payload) {
@@ -40,20 +46,6 @@ const setThreadId = (state, payload) => {
   }
 }
 
-const setChatVisibility = (state, payload) => {
-  return {
-    ...state,
-    isChatOpen: payload
-  }
-}
-
-const setAvailability = (state, payload) => {
-  return {
-    ...state,
-    availability: payload
-  }
-}
-
 const setThread = (state, payload) => {
   return {
     ...state,
@@ -61,39 +53,17 @@ const setThread = (state, payload) => {
   }
 }
 
-const setMessages = (state, payload) => {
-  return {
-    ...state,
-    messages: transformMessages(payload).reverse()
-  }
-}
-
-const setMessage = (state, payload) => {
-  return {
-    ...state,
-    message: transformMessage(payload),
-    messages: [...state.messages, transformMessage(payload)]
-  }
-}
-
-const setAgent = (state, payload) => {
-  return {
-    ...state,
-    agent: payload
-  }
-}
-
-const setAgentIsTyping = (state, payload) => {
+const setChatVisibility = (state, payload) => {
   return {
     ...state,
-    isAgentTyping: payload
+    isChatOpen: payload
   }
 }
 
-const setAgentStatus = (state, payload) => {
+const setAvailability = (state, payload) => {
   return {
     ...state,
-    agentStatus: payload
+    availability: payload
   }
 }
 
@@ -133,17 +103,13 @@ const toggleIsKeyboard = (state, payload) => {
 }
 
 export const actionsMap = {
+  SET_SDK: setSdk,
+  SET_THREAD: setThread,
   SET_CHAT_VISIBILITY: setChatVisibility,
   SET_AVAILABILITY: setAvailability,
   SET_SETTINGS: setSettings,
   SET_CUSTOMER_ID: setCustomerId,
   SET_THREAD_ID: setThreadId,
-  SET_THREAD: setThread,
-  SET_MESSAGE: setMessage,
-  SET_MESSAGES: setMessages,
-  SET_AGENT: setAgent,
-  SET_AGENT_TYPING: setAgentIsTyping,
-  SET_AGENT_STATUS: setAgentStatus,
   SET_UNSEEN_COUNT: setUnseenCount,
   SET_INSTIGATOR_ID: setInstigatorId,
   SET_LIVE_REGION_TEXT: setLiveRegionText,

package/src/client/store/{reducer.js → app/reducer.js}

@@ -1,16 +1,13 @@
 import { actionsMap } from './actions-map'
 
 export const initialState = {
+  sdk: null,
   availability: null,
   customerId: null,
   threadId: null,
   thread: null,
-  messages: [],
   unseenCount: 0,
   instigatorId: null,
-  agent: null,
-  agentStatus: null,
-  isAgentTyping: false,
   isChatOpen: false,
   isMobile: window.matchMedia('(max-width: 640px)').matches,
   isKeyboard: false,

package/src/client/store/sdk/SdkProvider.jsx

@@ -0,0 +1,141 @@
+import React, { createContext, useEffect, useReducer, useMemo } from 'react'
+import { ChatEvent } from '@nice-devone/nice-cxone-chat-web-sdk'
+
+import { initialState, reducer } from './reducer.js'
+import { SETTINGS_STORAGE_KEY } from '../constants.js'
+import { useApp } from '../app/useApp.js'
+
+export const SdkContext = createContext(initialState)
+
+export const SdkProvider = ({ sdk, playSound, onRecoverError, children }) => {
+  const [state, dispatch] = useReducer(reducer, initialState)
+  const { thread, threadId, setThread, setThreadId, setUnseenCount } = useApp()
+
+  /**
+   * SDK event handlers
+   */
+  const onLiveChatRecovered = e => {
+    dispatch({ type: 'SET_AGENT', payload: e.detail.data.inboxAssignee })
+    dispatch({ type: 'SET_AGENT_STATUS', payload: e.detail.data.contact.status })
+    setUnseenCount(e.detail.data.contact.customerStatistics.unseenMessagesCount)
+  }
+
+  const onAssignedAgentChanged = e => {
+    dispatch({ type: 'SET_AGENT', payload: e.detail.data.inboxAssignee })
+    dispatch({ type: 'SET_AGENT_STATUS', payload: e.detail.data.case.status })
+  }
+
+  const onAgentTypingStarted = () => {
+    dispatch({ type: 'SET_AGENT_TYPING', payload: true })
+  }
+
+  const onAgentTypingEnded = () => {
+    dispatch({ type: 'SET_AGENT_TYPING', payload: false })
+    dispatch({ type: 'SET_LIVE_REGION_TEXT' })
+  }
+
+  const onMessageCreated = e => {
+    dispatch({ type: 'SET_MESSAGE', payload: e.detail.data.message })
+    dispatch({ type: 'SET_AGENT_STATUS', payload: e.detail.data.case.status })
+
+    setUnseenCount(e.detail.data.case.customerStatistics.unseenMessagesCount)
+
+    const isAudioOn = JSON.parse(window.localStorage.getItem(SETTINGS_STORAGE_KEY)).audio
+
+    if (isAudioOn && e.detail.data.message.direction === 'outbound' && playSound) {
+      playSound()
+    }
+  }
+
+  const onContactStatusChanged = e => {
+    dispatch({ type: 'SET_AGENT_STATUS', payload: e.detail.data.case.status })
+  }
+
+  useEffect(() => {
+    if (sdk) {
+      sdk.onChatEvent(ChatEvent.LIVECHAT_RECOVERED, onLiveChatRecovered)
+      sdk.onChatEvent(ChatEvent.MESSAGE_CREATED, onMessageCreated)
+      sdk.onChatEvent(ChatEvent.AGENT_TYPING_STARTED, onAgentTypingStarted)
+      sdk.onChatEvent(ChatEvent.AGENT_TYPING_ENDED, onAgentTypingEnded)
+      sdk.onChatEvent(ChatEvent.ASSIGNED_AGENT_CHANGED, onAssignedAgentChanged)
+      sdk.onChatEvent(ChatEvent.CONTACT_STATUS_CHANGED, onContactStatusChanged)
+    }
+  }, [sdk])
+
+  const fetchMessages = async threadItem => {
+    const recovered = await threadItem.recover()
+
+    const allMessages = []
+
+    let fetchedMessages = recovered.messages
+
+    while (fetchedMessages.length) {
+      fetchedMessages.map(msg => allMessages.push(msg))
+
+      try {
+        const response = await threadItem.loadMoreMessages()
+        fetchedMessages = response.data.messages
+      } catch (err) {
+        fetchedMessages = []
+      }
+    }
+
+    return allMessages
+  }
+
+  /**
+   * Recovers the thread if there is a threadId but no thread loaded in to state
+   */
+  useEffect(() => {
+    const recover = async () => {
+      try {
+        await sdk.authorize()
+
+        const fetchedThread = await sdk.getThread(threadId)
+        const fetchedMessages = await fetchMessages(fetchedThread)
+
+        setThread(fetchedThread)
+        setMessages(fetchedMessages)
+      } catch (err) {
+        console.log('[Chat Error] fetchThread', err)
+        setThreadId()
+        setThread()
+        onRecoverError()
+      }
+    }
+
+    if (sdk && threadId && !thread) {
+      console.log('recovering chat...')
+      recover()
+    }
+  }, [sdk, thread, threadId])
+
+  /**
+   * State update functions
+   */
+  const setMessages = messages => {
+    dispatch({ type: 'SET_MESSAGES', payload: messages })
+  }
+
+  /**
+   * Application-wide state and state functions
+   */
+  const store = useMemo(() => ({
+    ...state,
+    sdk,
+    fetchMessages,
+    setMessages,
+    onLiveChatRecovered,
+    onAssignedAgentChanged,
+    onAgentTypingStarted,
+    onAgentTypingEnded,
+    onMessageCreated,
+    onContactStatusChanged
+  }))
+
+  return (
+    <SdkContext.Provider value={store}>
+      {children}
+    </SdkContext.Provider>
+  )
+}

package/src/client/store/sdk/actions-map.js

@@ -0,0 +1,45 @@
+import { transformMessages, transformMessage } from '../../lib/transform-messages'
+
+const setMessages = (state, payload) => {
+  return {
+    ...state,
+    messages: transformMessages(payload).reverse()
+  }
+}
+
+const setMessage = (state, payload) => {
+  return {
+    ...state,
+    message: transformMessage(payload),
+    messages: [...state.messages, transformMessage(payload)]
+  }
+}
+
+const setAgent = (state, payload) => {
+  return {
+    ...state,
+    agent: payload
+  }
+}
+
+const setAgentIsTyping = (state, payload) => {
+  return {
+    ...state,
+    isAgentTyping: payload
+  }
+}
+
+const setAgentStatus = (state, payload) => {
+  return {
+    ...state,
+    agentStatus: payload
+  }
+}
+
+export const actionsMap = {
+  SET_MESSAGE: setMessage,
+  SET_MESSAGES: setMessages,
+  SET_AGENT: setAgent,
+  SET_AGENT_TYPING: setAgentIsTyping,
+  SET_AGENT_STATUS: setAgentStatus
+}

package/src/client/store/sdk/reducer.js

@@ -0,0 +1,21 @@
+import { actionsMap } from './actions-map'
+
+export const initialState = {
+  messages: [],
+  agent: null,
+  agentStatus: null,
+  isAgentTyping: false
+}
+
+export const reducer = (state, action) => {
+  const { type, payload } = action
+
+  const fn = actionsMap[type]
+
+  if (fn) {
+    const actionFunction = fn.bind(this, state, payload)
+    return actionFunction()
+  }
+
+  return state
+}

package/src/client/store/sdk/useSdk.js

@@ -0,0 +1,5 @@
+import { useContext } from 'react'
+
+import { SdkContext } from './SdkProvider.jsx'
+
+export const useSdk = () => useContext(SdkContext)

package/src/server/lib/client.js

@@ -1,6 +1,6 @@
 const querystring = require('querystring')
 const axios = require('axios')
-const { jwtDecode } = require('jwt-decode')
+const jwtdecode = require('jwt-decode')
 const { isWithinHours } = require('./utils.js')
 
 const contentType = 'application/x-www-form-urlencoded'
@@ -25,7 +25,7 @@ const authenticate = async ({ authenticationUri, authorisation, accessKey, acces
   return {
     token: auth.data.access_token,
     tokenType: auth.data.token_type,
-    tenantId: jwtDecode(auth.data.id_token)?.tenantId
+    tenantId: jwtdecode(auth.data.id_token)?.tenantId
   }
 }
 

package/src/client/store/useChatSdk.js

@@ -1,37 +0,0 @@
-export const useChatSdk = sdk => {
-  const connect = async () => sdk.authorize()
-
-  const fetchCustomerId = async () => {
-    const response = await connect()
-    return response?.consumerIdentity.idOnExternalPlatform
-  }
-
-  const fetchThread = async threadId => {
-    await connect()
-    return sdk.getThread(threadId)
-  }
-
-  const fetchMessages = async (thread, threadId) => {
-    await connect()
-
-    const recovered = await thread.recover(threadId)
-
-    const allMessages = []
-    let fetchedMessages = recovered.messages
-
-    while (fetchedMessages.length) {
-      fetchedMessages.map(msg => allMessages.push(msg))
-
-      try {
-        const response = await thread.loadMoreMessages()
-        fetchedMessages = response.data.messages
-      } catch (err) {
-        fetchedMessages = []
-      }
-    }
-
-    return allMessages
-  }
-
-  return { connect, fetchCustomerId, fetchThread, fetchMessages }
-}