@defra/flood-webchat 1.0.22 → 1.0.24

This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
package/dist/client.js CHANGED
@@ -1 +1 @@
1
- (()=>{"use strict";var e={n:t=>{var a=t&&t.__esModule?()=>t.default:()=>t;return e.d(a,{a}),a},d:(t,a)=>{for(var n in a)e.o(a,n)&&!e.o(t,n)&&Object.defineProperty(t,n,{enumerable:!0,get:a[n]})},o:(e,t)=>Object.prototype.hasOwnProperty.call(e,t),r:e=>{"undefined"!=typeof Symbol&&Symbol.toStringTag&&Object.defineProperty(e,Symbol.toStringTag,{value:"Module"}),Object.defineProperty(e,"__esModule",{value:!0})}},t={};e.r(t),e.d(t,{init:()=>ee});const a=require("react");var n=e.n(a);const l=require("react-dom/client"),o=require("@nice-devone/nice-cxone-chat-web-sdk"),r=(...e)=>e.filter(e=>e&&"string"==typeof e).join(" "),s=require("react-dom"),c=require("luxon"),i=require("html-react-parser");var u=e.n(i);const d=/(?:www|https?)[^\s]+/gi,m=e=>(e.match(d)&&(e=e.replace(d,e=>`<a class="govuk-link" href="${e}" target="_blank" rel="noreferrer">${e.replace(/https?:\/\//gi,"")}</a>`)),u()(e)),g=e=>({id:e.id,text:e.messageContent?.text,createdAt:new 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a=a.replace(/<a\b[^>]*>/i,"").replace(/<\/a>/i,""),encodeURIComponent(a)},E="webchat_settings",w="webchat_customer_id",v="webchat_thread_id",b=4e3,y={SET_CHAT_VISIBILITY:(e,t)=>({...e,isChatOpen:t}),SET_AVAILABILITY:(e,t)=>({...e,availability:t}),SET_SETTINGS:(e,t)=>(t?window.localStorage.setItem(E,JSON.stringify(t)):window.localStorage.removeItem(E),{...e,settings:t}),SET_CUSTOMER_ID:(e,t)=>(t?window.localStorage.setItem(w,t):window.localStorage.removeItem(w),{...e,customerId:t}),SET_THREAD_ID:(e,t)=>(t?window.localStorage.setItem(v,t):window.localStorage.removeItem(v),{...e,threadId:t}),SET_THREAD:(e,t)=>({...e,thread:t}),SET_MESSAGE:(e,t)=>({...e,message:g(t),messages:[...e.messages,g(t)]}),SET_MESSAGES:(e,t)=>{return{...e,messages:(a=t,a.map(e=>g(e))).reverse()};var 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S=e=>{c({type:"SET_CHAT_VISIBILITY",payload:e})},N=e=>{c({type:"SET_CUSTOMER_ID",payload:e})},T=e=>{c({type:"SET_THREAD_ID",payload:e})},C=e=>{c({type:"SET_THREAD",payload:e})},I=e=>{c({type:"SET_MESSAGES",payload:e})},A=e=>{c({type:"SET_SETTINGS",payload:e})},L=e=>{c({type:"SET_UNSEEN_COUNT",payload:e})},x=e=>{c({type:"SET_INSTIGATOR_ID",payload:e})},D=e=>{c({type:"SET_LIVE_REGION_TEXT",payload:e})},G=(0,a.useMemo)(()=>({...s,sdk:e,setSettings:A,setCustomerId:N,setThreadId:T,setThread:C,setMessages:I,setUnseenCount:L,setChatVisibility:S,setInstigatorId:x,setLiveRegionText:D,onLiveChatRecovered:i,onAssignedAgentChanged:u,onAgentTypingStarted:d,onAgentTypingEnded:m,onMessageCreated:g,onContactStatusChanged:h}));return n().createElement(k.Provider,{value:G},r)},S=()=>(0,a.useContext)(k),N=()=>{const e=window.location.href.split("#")[0];window.history.pushState({history:!0},null,`${e}#webchat`)},T=()=>{if(window.history.state?.history)return window.history.back();const 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p=E?"Requesting...":"Request chat";return(0,a.useEffect)(()=>{E&&c(p)},[E]),n().createElement(n().Fragment,null,n().createElement(C,null),n().createElement("div",{className:"wc-body"},n().createElement("div",{className:"wc-content"},n().createElement("a",{href:"#",className:"wc-back-link govuk-back-link",onClick:e},"What you can use webchat for"),n().createElement(x,{errors:d}),n().createElement("h3",{id:"wc-subtitle",className:"wc-heading","aria-live":"polite"},"Your name and question"),n().createElement("form",null,n().createElement("div",{className:r("wc-form-group","govuk-form-group",d.name&&"govuk-form-group--error")},n().createElement("label",{className:"wc-label govuk-label",htmlFor:"wc-name"},"Your name"),d.name&&n().createElement("p",{className:"govuk-error-message"},n().createElement("span",{className:"govuk-visually-hidden"},"Error:")," 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our ",n().createElement("a",{href:"https://check-for-flooding.service.gov.uk/privacy-notice",target:"_blank",rel:"noreferrer",className:"govuk-link"},"privacy notice"),"."),n().createElement("button",{className:"wc-button govuk-button govuk-!-margin-top-1","data-module":"govuk-button",onClick:async e=>{if(e.preventDefault(),E)return;const a={};if(0===v.current.value.length&&(a.name="Enter your name"),0===b.current.value.length&&(a.question="Enter your question"),b.current.value.length>D&&(a.question="Your question must be 500 characters or less"),0===Object.keys(a).length)try{w(!0);const e=A.v4(),a=await i(),n=await u(e);t.getCustomer().setName(v.current.value),await n.startChat(b.current.value||"Begin conversation"),l(a),o(e),s(n),n.setCustomField("threadid",e)}catch(e){console.log("[Request chat Error]",e)}m(a)},"aria-disabled":E},p)))))}function q({children:e}){return n().createElement("div",{className:"wc-footer"},e)}function O({message:e,previousMessage:t}){const a="outbound"===e.direction,l=e?.direction===t?.direction;return n().createElement("li",{className:r("wc-chat__message",a?"outbound":"inbound")},n().createElement("div",{className:"wc-chat__from"},l?null:n().createElement("span",{className:r(a?"outbound":"inbound")},a?e.assignee:"You"),n().createElement("span",{className:"govuk-visually-hidden"},":")),n().createElement("div",{className:r("wc-chat__text",a?"outbound":"inbound")},m(e.text)))}const M=(e,t)=>{(0,a.useEffect)(()=>{if(e){e.style.height="0px";const t=e.scrollHeight;e.style.height=`${t}px`}},[e,t])},R=(e,t,a)=>{if("UNAVAILABLE"===e)return"Webchat is not currently available";if(!t)return"Connecting to Floodline";switch(t){case"closed":case"resolved":return a?`${a} ended the session`:"Session ended by advisor";default:return a?`You are speaking with ${a}`:"Waiting for an adviser"}};function F({onEndChatScreen:e,onSettingsScreen:t}){const{availability:l,thread:o,messages:r,agent:s,agentStatus:c,isAgentTyping:i,isChatOpen:u,settings:d,isKeyboard:m,setLiveRegionText:g}=S(),[E,w]=(0,a.useState)(""),[v,y]=(0,a.useState)(!1),f=(0,a.useRef)();M(f.current,E),(0,a.useEffect)(()=>{if(d.scroll&&0!==r.length){const e=document.querySelector(".wc-body");e.scrollTop=e.scrollHeight}},[r,i]),(0,a.useEffect)(()=>{const e=document.querySelector(".wc-form__label");0===E.length?e.classList.remove("govuk-visually-hidden"):e.classList.add("govuk-visually-hidden")},[E]);const p=[...r].reverse().find(e=>"outbound"===e.direction&&e.assignee),k=s?.nickname||s?.firstName||p?.assignee,_=R(l,c,k);(0,a.useEffect)(()=>(_&&g(`Floodline webchat - ${_}`),()=>{g()}),[_]),(0,a.useEffect)(()=>(i&&u&&g(`${k} is typing...`),()=>{g()}),[i,u]),(0,a.useEffect)(()=>{const e=r[r.length-1];return"closed"!==c&&"outbound"===e?.direction&&g(`${k} said: ${e.text}`),()=>{g()}},[r]);const N=()=>{if(0!==f.current.value.length&&"closed"!==c){try{const e=f.current.value.trim();o.sendTextMessage(e),g(`You said: ${e}`)}catch(e){console.log("[Chat Error] sendMessage",e)}w("")}},T=()=>{const e=h(r);document.querySelector("#transcript-download").setAttribute("href",`data:text/plain;charset=utf-8,${e}`)},I=a=>{if("Enter"!==a.key||a.shiftKey)" "===a.key?("end-chat"===a.target.id&&e(a),"wc-settings"===a.target.id&&t(a)):(o.keystroke(),setTimeout(()=>{o.stopTyping()},b));else switch(a.target.id){case"text-area":a.preventDefault(),N();break;case"end-chat":e(a);break;case"wc-settings":t(a);break;case"transcript-download":T()}};return n().createElement(n().Fragment,null,n().createElement(C,null),n().createElement("div",{className:"wc-status"},n().createElement("p",{className:"wc-status__availability"},_),n().createElement("a",{id:"end-chat",className:"wc-status__link",href:"#","data-module":"govuk-button",role:"button",onClick:e,onKeyDown:I},"End 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a?n().createElement(n().Fragment,null,(0,c.createPortal)(n().createElement("a",{id:"webchat-skip-link",href:"#webchat",className:"govuk-skip-link","data-module":"govuk-skip-link",onClick:e=>{e.preventDefault(),t(e.target.id),window.location.hash="#webchat"},"data-wc-skiplink":!0,"data-wc-open-btn":!0},"Skip to webchat"),a)):null};function z(){const{availability:e,isChatOpen:t,setChatVisibility:l,unseenCount:o,threadId:c,setUnseenCount:s,setInstigatorId:i,setLiveRegionText:u}=_(),d=(0,a.useRef)(),m=o>0&&!t,g=o>1?"new messages":"new message",h=e=>{e.preventDefault(),s(0),l(!t),i(e.target.id),t?T():N()},E=e=>{" "===e.key&&e.preventDefault()},w=e=>{" "===e.key&&(s(0),l(!t))};switch((0,a.useEffect)(()=>(m&&u(`Floodline webchat - ${o} ${g}`),()=>{u()}),[o,t]),(0,a.useEffect)(()=>{const a=()=>{if(!c)return;if("AVAILABLE"!==e)return;const a=d.current.parentElement.getBoundingClientRect().top+35>(window.innerHeight||document.documentElement.clientHeight),n=!t&&a;document.documentElement.classList.toggle("wc-u-scroll-padding",n),document.body.classList.toggle("wc-u-scroll-padding",n),d.current.classList.toggle("wc-availability--fixed",n)};return document.addEventListener("scroll",a),a(),()=>{document.removeEventListener("scroll",a)}},[c,t,e]),e){case"AVAILABLE":return n().createElement(n().Fragment,null,n().createElement("div",{className:r("wc-availability",t&&"wc-open"),ref:d},n().createElement("div",{className:"wc-availability__inner"},n().createElement("a",{id:"webchat-start-chat-link",className:"wc-availability__link",href:"#webchat",draggable:"false",onClick:h,onKeyUp:w,onKeyDown:E,role:"button","data-module":"govuk-button"},c?n().createElement(n().Fragment,null,"Show chat"):n().createElement(n().Fragment,null,"Start chat"),m?n().createElement("span",{className:"wc-availability__unseen"},o,n().createElement("span",{className:"govuk-visually-hidden"}," ",g)):null))),t?n().createElement(X,null):n().createElement(H,null),n().createElement(Z,null));case"EXISTING":case"UNAVAILABLE":return n().createElement("p",{className:"govuk-body"},"When it is available, a 'start chat' link will appear.");default:return n().createElement("p",{className:"govuk-body"},"Checking availability")}}const Q=async e=>{const t=new(window.AudioContext||window.webkitAudioContext);if("suspended"===t.state){const e=["touchstart","touchend","mousedown","wheel","keydown","click"],a=n=>{e.forEach(e=>{document.body.removeEventListener(e,a)}),t.resume()};e.forEach(e=>{document.body.addEventListener(e,a,!1)})}const a=await fetch(e),n=await a.arrayBuffer(),l=await t.decodeAudioData(n);return()=>{const e=t.createBufferSource();e.buffer=l,e.connect(t.destination),e.start()}};async function ee(e,t){const a=new o.ChatSdk({brandId:t.brandId,channelId:t.channelId,customerId:globalThis.localStorage.getItem(w)||"",environment:t.environment,isLivechat:!0,cacheStorage:new o.CacheStorage(globalThis.localStorage),storage:globalThis.localStorage}),r=(0,l.createRoot)(e);let c,s;try{const e=await async function(e){const t=await fetch(e);return{availability:(await t.json()).availability||"UNAVAILABLE"}}(t.availabilityEndpoint);s=await Q(t.audioUrl),c=e.availability}catch(e){c="UNAVAILABLE"}r.render(n().createElement(S,{sdk:a,availability:c,playSound:s},n().createElement(z,null)))}module.exports=t})();
package/dist/server.js CHANGED
@@ -1 +1 @@
1
- (()=>{var e={525(e,t,n){const{authenticate:o,getApiBaseUrl:a,getIsOpen:i,getActivity:s}=n(398);e.exports=async function({clientId:e,clientSecret:t,accessKey:n,accessSecret:r,maxQueueCount:c,skillEndpoint:u,hoursEndpoint:l,wellKnownUri:p="https://cxone.niceincontact.com/.well-known/cxone-configuration",authenticationUri:d="https://cxone.niceincontact.com/auth/token"}){const h="Basic "+Buffer.from(`${encodeURIComponent(e)}:${encodeURIComponent(t)}`).toString("base64"),{tenantId:m,token:y,tokenType:w}=await o({authenticationUri:d,authorisation:h,accessKey:n,accessSecret:r}),g=await a({wellKnownUri:p,tenantId:m}),[{hasCapacity:A,hasAgentsAvailable:k},f]=await Promise.all([s({baseUrl:g,tokenType:w,token:y,skillEndpoint:u,maxQueueCount:c}),i({baseUrl:g,token:y,tokenType:w,hoursEndpoint:l})]);let x="UNAVAILABLE";return f&&k&&A?x="AVAILABLE":f&&k&&!A&&(x="EXISTING"),{date:new Date,availability:x}}},398(e,t,n){const o=n(792),a=n(938),i=n(158),{isWithinHours:s}=n(411),r="application/x-www-form-urlencoded";e.exports={authenticate:async({authenticationUri:e,authorisation:t,accessKey:n,accessSecret:s})=>{const c=new URL(e),u=o.stringify({grant_type:"password",username:n,password:s}),l=await a.post(c.href,u,{signal:AbortSignal.timeout(3e3),headers:{Host:c.host,"Content-Type":r,Authorization:t}});return{token:l.data.access_token,tokenType:l.data.token_type,tenantId:i(l.data.id_token)?.tenantId}},getApiBaseUrl:async({wellKnownUri:e,tenantId:t})=>{const n=new URL(e);n.searchParams.set("tenantId",t);const{data:o}=await a.get(n.href,{headers:{Host:n.host},signal:AbortSignal.timeout(3e3)});return o.api_endpoint},getIsOpen:async({baseUrl:e,token:t,tokenType:n,hoursEndpoint:o})=>{const i=new URL(o,e),c=(await a.get(i.href,{signal:AbortSignal.timeout(3e3),headers:{Host:i.host,Authorization:`${n} ${t}`,"Content-Type":r}})).data.resultSet.hoursOfOperationProfiles[0].days;return s(c)},getActivity:async({tokenType:e,token:t,baseUrl:n,skillEndpoint:o,maxQueueCount:i})=>{const s=new URL(o,n),c=(await a.get(s.href,{signal:AbortSignal.timeout(3e3),headers:{Host:s.host,Authorization:`${e} ${t}`,"Content-Type":r}})).data.skillActivity[0];return{hasCapacity:c.queueCount<i,hasAgentsAvailable:c.agentsAvailable>=1}}}},411(e,t,n){const{DateTime:o}=n(168),a=e=>Number(e.split(":")[0]);e.exports={isWithinHours:(e,t)=>{const n=t?o.fromISO(t):o.local();n.setZone("Europe/London");const i=t?new Date(t):new Date,s=i.toLocaleDateString("en-GB",{weekday:"long"}),r=i.toLocaleDateString("en-GB").split("/"),c=e.find(e=>e.day===s),u=o.local(Number(r[2]),Number(r[1]),Number(r[0]),a(c.openTime)),l=o.local(Number(r[2]),Number(r[1]),Number(r[0]),a(c.closeTime));return n.diff(u).milliseconds>=0&&n.diff(l).milliseconds<=0}}},938(e){"use strict";e.exports=require("axios")},158(e){"use strict";e.exports=require("jwt-decode")},168(e){"use strict";e.exports=require("luxon")},792(e){"use strict";e.exports=require("node:querystring")}},t={},n=function n(o){var a=t[o];if(void 0!==a)return a.exports;var i=t[o]={exports:{}};return e[o](i,i.exports,n),i.exports}(525);module.exports=n})();
1
+ (()=>{var e={525(e,t,n){const{authenticate:o,getApiBaseUrl:a,getIsOpen:i,getActivity:s}=n(398);e.exports=async function({clientId:e,clientSecret:t,accessKey:n,accessSecret:r,maxQueueCount:c,skillEndpoint:u,hoursEndpoint:l,wellKnownUri:p="https://cxone.niceincontact.com/.well-known/cxone-configuration",authenticationUri:d="https://cxone.niceincontact.com/auth/token"}){const h="Basic "+Buffer.from(`${encodeURIComponent(e)}:${encodeURIComponent(t)}`).toString("base64"),{tenantId:m,token:w,tokenType:y}=await o({authenticationUri:d,authorisation:h,accessKey:n,accessSecret:r}),g=await a({wellKnownUri:p,tenantId:m}),[{hasCapacity:A,hasAgentsAvailable:k},f]=await Promise.all([s({baseUrl:g,tokenType:y,token:w,skillEndpoint:u,maxQueueCount:c}),i({baseUrl:g,token:w,tokenType:y,hoursEndpoint:l})]);let x="UNAVAILABLE";return f&&k&&A?x="AVAILABLE":f&&k&&!A&&(x="EXISTING"),{date:new Date,availability:x}}},398(e,t,n){const o=n(792),a=n(938),{jwtDecode:i}=n(158),{isWithinHours:s}=n(411),r="application/x-www-form-urlencoded";e.exports={authenticate:async({authenticationUri:e,authorisation:t,accessKey:n,accessSecret:s})=>{const c=new URL(e),u=o.stringify({grant_type:"password",username:n,password:s}),l=await a.post(c.href,u,{signal:AbortSignal.timeout(3e3),headers:{Host:c.host,"Content-Type":r,Authorization:t}});return{token:l.data.access_token,tokenType:l.data.token_type,tenantId:i(l.data.id_token)?.tenantId}},getApiBaseUrl:async({wellKnownUri:e,tenantId:t})=>{const n=new URL(e);n.searchParams.set("tenantId",t);const{data:o}=await a.get(n.href,{headers:{Host:n.host},signal:AbortSignal.timeout(3e3)});return o.api_endpoint},getIsOpen:async({baseUrl:e,token:t,tokenType:n,hoursEndpoint:o})=>{const i=new URL(o,e),c=(await a.get(i.href,{signal:AbortSignal.timeout(3e3),headers:{Host:i.host,Authorization:`${n} ${t}`,"Content-Type":r}})).data.resultSet.hoursOfOperationProfiles[0].days;return s(c)},getActivity:async({tokenType:e,token:t,baseUrl:n,skillEndpoint:o,maxQueueCount:i})=>{const s=new URL(o,n),c=(await a.get(s.href,{signal:AbortSignal.timeout(3e3),headers:{Host:s.host,Authorization:`${e} ${t}`,"Content-Type":r}})).data.skillActivity[0];return{hasCapacity:c.queueCount<i,hasAgentsAvailable:c.agentsAvailable>=1}}}},411(e,t,n){const{DateTime:o}=n(168),a=e=>Number(e.split(":")[0]);e.exports={isWithinHours:(e,t)=>{const n=t?o.fromISO(t):o.local();n.setZone("Europe/London");const i=t?new Date(t):new Date,s=i.toLocaleDateString("en-GB",{weekday:"long"}),r=i.toLocaleDateString("en-GB").split("/"),c=e.find(e=>e.day===s),u=o.local(Number(r[2]),Number(r[1]),Number(r[0]),a(c.openTime)),l=o.local(Number(r[2]),Number(r[1]),Number(r[0]),a(c.closeTime));return n.diff(u).milliseconds>=0&&n.diff(l).milliseconds<=0}}},938(e){"use strict";e.exports=require("axios")},158(e){"use strict";e.exports=require("jwt-decode")},168(e){"use strict";e.exports=require("luxon")},792(e){"use strict";e.exports=require("node:querystring")}},t={},n=function n(o){var a=t[o];if(void 0!==a)return a.exports;var i=t[o]={exports:{}};return e[o](i,i.exports,n),i.exports}(525);module.exports=n})();
package/package.json CHANGED
@@ -1,6 +1,6 @@
1
1
  {
2
2
  "name": "@defra/flood-webchat",
3
- "version": "1.0.22",
3
+ "version": "1.0.24",
4
4
  "description": "",
5
5
  "main": "dist/server.js",
6
6
  "browser": "dist/client.js",
@@ -32,28 +32,28 @@
32
32
  },
33
33
  "devDependencies": {
34
34
  "@babel/core": "7.29.0",
35
- "@babel/preset-env": "7.29.2",
35
+ "@babel/preset-env": "7.29.5",
36
36
  "@babel/preset-react": "7.28.5",
37
37
  "@testing-library/jest-dom": "6.9.1",
38
38
  "@testing-library/react": "16.3.2",
39
39
  "@testing-library/user-event": "14.6.1",
40
40
  "@types/jest": "30.0.0",
41
- "babel-jest": "30.3.0",
41
+ "babel-jest": "30.4.1",
42
42
  "babel-loader": "10.1.1",
43
43
  "core-js": "3.49.0",
44
44
  "css-loader": "7.1.4",
45
- "dotenv": "17.4.0",
45
+ "dotenv": "17.4.2",
46
46
  "husky": "9.1.7",
47
- "jest": "30.3.0",
48
- "jest-environment-jsdom": "30.3.0",
47
+ "jest": "30.4.2",
48
+ "jest-environment-jsdom": "30.4.1",
49
49
  "mini-css-extract-plugin": "2.10.2",
50
50
  "node-cache": "5.1.2",
51
- "sass": "1.98.0",
52
- "sass-loader": "16.0.7",
51
+ "sass": "1.99.0",
52
+ "sass-loader": "16.0.8",
53
53
  "standard": "17.1.2",
54
54
  "stylelint": "16.26.1",
55
55
  "stylelint-config-gds": "2.0.0",
56
- "webpack": "5.105.4",
56
+ "webpack": "5.106.2",
57
57
  "webpack-cli": "7.0.2",
58
58
  "webpack-dev-server": "5.2.3",
59
59
  "webpack-merge": "6.0.1",
@@ -63,14 +63,14 @@
63
63
  "govuk-frontend": "5.10.0"
64
64
  },
65
65
  "dependencies": {
66
- "@nice-devone/nice-cxone-chat-web-sdk": "1.18.0",
67
- "axios": "1.15.0",
66
+ "@nice-devone/nice-cxone-chat-web-sdk": "3.1.1",
67
+ "axios": "1.16.0",
68
68
  "html-react-parser": "5.2.17",
69
- "jwt-decode": "3.1.2",
69
+ "jwt-decode": "4.0.0",
70
70
  "lodash.debounce": "4.0.8",
71
71
  "luxon": "3.7.2",
72
- "react": "19.2.4",
73
- "react-dom": "19.2.4",
74
- "uuid": "9.0.1"
72
+ "react": "19.2.6",
73
+ "react-dom": "19.2.6",
74
+ "uuid": "11.1.1"
75
75
  }
76
76
  }
@@ -77,7 +77,7 @@ export function Panel () {
77
77
  const fetchedThread = await fetchThread(threadId)
78
78
  setThread(fetchedThread)
79
79
 
80
- const fetchedMessages = await fetchMessages(fetchedThread, threadId)
80
+ const fetchedMessages = await fetchMessages(fetchedThread)
81
81
  setMessages(fetchedMessages)
82
82
  } catch (err) {
83
83
  console.log('[Chat Error] fetchThread', err)
@@ -19,11 +19,11 @@ export function PreChat ({ onContinue }) {
19
19
  </ul>
20
20
  <p>
21
21
  There are other ways to&nbsp;
22
- <a className='govuk-link' href='https://www.gov.uk/sign-up-for-flood-warnings' target='_blank' rel='noreferrer'>
23
- sign up for flood warnings
22
+ <a className='govuk-link' href='https://www.gov.uk/get-flood-warnings' target='_blank' rel='noreferrer'>
23
+ get flood warnings
24
24
  </a>
25
25
  &nbsp;and&nbsp;
26
- <a className='govuk-link' href='https://www.fws.environment-agency.gov.uk/app/olr/login' target='_blank' rel='noreferrer'>
26
+ <a className='govuk-link' href='https://get-flood-warnings.service.gov.uk/sign-in' target='_blank' rel='noreferrer'>
27
27
  manage your flood warnings account
28
28
  </a>.
29
29
  </p>
@@ -1,6 +1,6 @@
1
1
  import React from 'react'
2
2
  import { createRoot } from 'react-dom/client'
3
- import { ChatSdk } from '@nice-devone/nice-cxone-chat-web-sdk'
3
+ import { ChatSdk, CacheStorage } from '@nice-devone/nice-cxone-chat-web-sdk'
4
4
  import { Availability } from './components/availability/availability.jsx'
5
5
  import { checkAvailability } from './lib/check-availability'
6
6
  import { AppProvider } from './store/AppProvider.jsx'
@@ -11,8 +11,11 @@ export async function init (container, options) {
11
11
  const sdk = new ChatSdk({
12
12
  brandId: options.brandId,
13
13
  channelId: options.channelId,
14
- customerId: window.localStorage.getItem(CUSTOMER_ID_STORAGE_KEY) || '',
15
- environment: options.environment
14
+ customerId: globalThis.localStorage.getItem(CUSTOMER_ID_STORAGE_KEY) || '',
15
+ environment: options.environment,
16
+ isLivechat: true,
17
+ cacheStorage: new CacheStorage(globalThis.localStorage),
18
+ storage: globalThis.localStorage
16
19
  })
17
20
 
18
21
  const root = createRoot(container)
@@ -1,9 +1,9 @@
1
1
  export const useChatSdk = sdk => {
2
- const connect = async () => sdk.authorize()
2
+ const connect = async () => sdk.connect()
3
3
 
4
4
  const fetchCustomerId = async () => {
5
- const response = await connect()
6
- return response?.consumerIdentity.idOnExternalPlatform
5
+ await connect()
6
+ return sdk.getCustomer().getId()
7
7
  }
8
8
 
9
9
  const fetchThread = async threadId => {
@@ -11,10 +11,10 @@ export const useChatSdk = sdk => {
11
11
  return sdk.getThread(threadId)
12
12
  }
13
13
 
14
- const fetchMessages = async (thread, threadId) => {
14
+ const fetchMessages = async (thread) => {
15
15
  await connect()
16
16
 
17
- const recovered = await thread.recover(threadId)
17
+ const recovered = await thread.recover()
18
18
 
19
19
  const allMessages = []
20
20
  let fetchedMessages = recovered.messages
@@ -1,6 +1,6 @@
1
1
  const querystring = require('node:querystring')
2
2
  const axios = require('axios')
3
- const jwtdecode = require('jwt-decode')
3
+ const { jwtDecode } = require('jwt-decode')
4
4
  const { isWithinHours } = require('./utils.js')
5
5
 
6
6
  const contentType = 'application/x-www-form-urlencoded'
@@ -25,7 +25,7 @@ const authenticate = async ({ authenticationUri, authorisation, accessKey, acces
25
25
  return {
26
26
  token: auth.data.access_token,
27
27
  tokenType: auth.data.token_type,
28
- tenantId: jwtdecode(auth.data.id_token)?.tenantId
28
+ tenantId: jwtDecode(auth.data.id_token)?.tenantId
29
29
  }
30
30
  }
31
31