@defra/flood-webchat 0.0.1-beta.52 → 0.0.1-beta.53

package/package.json

@@ -1,6 +1,6 @@
 {
   "name": "@defra/flood-webchat",
-  "version": "0.0.1-beta.52",
+  "version": "0.0.1-beta.53",
   "description": "",
   "main": "dist/server.js",
   "browser": "dist/client.js",

package/src/client/components/availability/availability.jsx

@@ -0,0 +1,130 @@
+import React, { useEffect, useRef } from 'react'
+
+import { classnames } from '../../lib/classnames'
+import { Panel } from '../panel/panel.jsx'
+import { SkipLink } from '../skip-link.jsx'
+
+import { useApp } from '../../store/useApp'
+import { historyPushState, historyReplaceState } from '../../lib/history.js'
+import { LiveRegion } from '../live-region.jsx'
+
+export function Availability () {
+  const { availability, isChatOpen, setChatVisibility, unseenCount, threadId, setUnseenCount, setInstigatorId, setLiveRegionText } = useApp()
+
+  const buttonRef = useRef()
+
+  const showUnseenCount = unseenCount > 0 && !isChatOpen
+
+  const messageText = unseenCount > 1 ? 'new messages' : 'new message'
+
+  const onClick = e => {
+    e.preventDefault()
+    setUnseenCount(0)
+    setChatVisibility(!isChatOpen)
+    setInstigatorId(e.target.id)
+
+    if (!isChatOpen) {
+      historyPushState()
+    } else {
+      historyReplaceState()
+    }
+  }
+
+  const onKeyDown = event => {
+    if (event.key === ' ') {
+      event.preventDefault()
+    }
+  }
+
+  const onKeyUp = event => {
+    if (event.key === ' ') {
+      setUnseenCount(0)
+      setChatVisibility(!isChatOpen)
+    }
+  }
+
+  useEffect(() => {
+    if (showUnseenCount) {
+      setLiveRegionText(`Floodline webchat - ${unseenCount} ${messageText}`)
+    }
+
+    return () => {
+      setLiveRegionText()
+    }
+  }, [unseenCount, isChatOpen])
+
+  useEffect(() => {
+    const onScroll = () => {
+      if (!threadId) {
+        return
+      }
+
+      if (availability !== 'AVAILABLE') {
+        return
+      }
+
+      const rect = buttonRef.current.parentElement.getBoundingClientRect()
+
+      const isBelowFold = rect.top + 35 > (window.innerHeight || document.documentElement.clientHeight)
+      const isFixed = !isChatOpen && isBelowFold
+
+      document.documentElement.classList.toggle('wc-u-scroll-padding', isFixed)
+      document.body.classList.toggle('wc-u-scroll-padding', isFixed)
+      buttonRef.current.classList.toggle('wc-availability--fixed', isFixed)
+    }
+
+    document.addEventListener('scroll', onScroll)
+    onScroll()
+
+    return () => {
+      document.removeEventListener('scroll', onScroll)
+    }
+  }, [threadId, isChatOpen, availability])
+
+  switch (availability) {
+    case 'AVAILABLE':
+      return (
+        <>
+          <div
+            className={classnames('wc-availability', isChatOpen && 'wc-open')}
+            ref={buttonRef}
+          >
+            <div className='wc-availability__inner'>
+              <a
+                id='webchat-start-chat-link'
+                className='wc-availability__link'
+                href='#webchat'
+                draggable='false'
+                onClick={onClick}
+                onKeyUp={onKeyUp}
+                onKeyDown={onKeyDown}
+                role='button'
+                data-module='govuk-button'
+              >
+                {!threadId ? <>Start chat</> : <>Show chat</>}
+                {showUnseenCount
+                  ? (
+                    <span className='wc-availability__unseen'>
+                      {unseenCount}
+                      <span className='govuk-visually-hidden'> {messageText}</span>
+                    </span>
+                    )
+                  : null}
+              </a>
+            </div>
+          </div>
+          {!isChatOpen ? <LiveRegion /> : <Panel />}
+          <SkipLink />
+        </>
+      )
+    case 'EXISTING':
+    case 'UNAVAILABLE':
+      return (
+        <p className='govuk-body'>When it is available, a 'start chat' link will appear.</p>
+      )
+    default:
+      return (
+        <p className='govuk-body'>Checking availability</p>
+      )
+  }
+}

package/src/client/components/availability/availability.scss

@@ -0,0 +1,77 @@
+// stylelint-disable selector-max-id
+#wc-availability {
+  margin-bottom: govuk-spacing(4);
+}
+// stylelint-enable selector-max-id
+
+.wc-availability__inner {
+  max-width: 960px;
+  margin-left: auto;
+  margin-right: auto;
+}
+
+.wc-availability--fixed {
+  position: fixed;
+  bottom: 0;
+  left: 0;
+  right: 0;
+  padding-left: 15px;
+  padding-right: 15px;
+  border: 1px solid transparent;
+  @media (forced-colors: active) {
+    border-color: currentColor;
+  }
+
+  @include mq ($from: 'tablet') {
+    padding-left: 30px;
+    padding-right: 30px;
+  }
+
+  background-color: govuk-colour('light-grey');
+
+  .wc-availability__link {
+    margin-top: 10px;
+    margin-bottom: 10px;
+  }
+}
+
+.wc-availability__link {
+  @extend %govuk-link;
+  display: inline-block;
+  @include govuk-font($size: 19);
+  margin-right: 5px;
+
+  &:visited:not(:hover):not(:focus) {
+    color: govuk-colour('blue');
+  }
+
+  .govuk-visually-hidden, .wc-availability__unseen {
+    pointer-events: none;
+  }
+
+  &:hover:not(:focus):not(:active) .wc-availability__unseen {
+    background-color: govuk-colour('dark-blue');
+  }
+}
+
+.wc-availability__unseen {
+  display: inline-block;
+  position: relative;
+  border: 1px solid transparent;
+  @media (forced-colors: active) {
+    border-color: currentColor;
+  }
+  border-radius: 10px;
+  background-color: govuk-colour('black');
+  color: govuk-colour('white');
+  font-weight: bold;
+  font-size: 14px;
+  padding: 0 6px;
+  margin-left: 5px;
+
+  @include mq ($from: tablet) {
+    top: -1px;
+    padding-left: 7px;
+    padding-right: 7px;
+  }
+}

package/src/client/components/chat/chat.jsx

@@ -0,0 +1,233 @@
+import React, { useEffect, useRef, useState } from 'react'
+
+import { PanelHeader } from '../panel/panel-header.jsx'
+import { PanelFooter } from '../panel/panel-footer.jsx'
+import { Message } from '../message/message.jsx'
+
+import { useApp } from '../../store/useApp.js'
+import { useTextareaAutosize } from '../../hooks/useTextareaAutosize.js'
+import { formatTranscript } from '../../lib/transform-messages.js'
+import { agentStatusHeadline } from '../../lib/agent-status-headline.js'
+
+export function Chat ({ onEndChatScreen, onSettingsScreen }) {
+  const { availability, thread, messages, agent, agentStatus, isAgentTyping, isChatOpen, settings, isKeyboard, setLiveRegionText } = useApp()
+
+  const [userMessage, setUserMessage] = useState('')
+  const [focusVisibleWithin, setFocusVisibleWithin] = useState(false)
+
+  const messageRef = useRef()
+
+  useTextareaAutosize(messageRef.current, userMessage)
+
+  useEffect(() => {
+    if (settings.scroll && messages.length !== 0) {
+      const chatBody = document.querySelector('.wc-body')
+      chatBody.scrollTop = chatBody.scrollHeight
+    }
+  }, [messages, isAgentTyping])
+
+  useEffect(() => {
+    const label = document.querySelector('.wc-form__label')
+
+    if (userMessage.length === 0) {
+      label.classList.remove('govuk-visually-hidden')
+    } else {
+      label.classList.add('govuk-visually-hidden')
+    }
+  }, [userMessage])
+
+  const onChange = e => {
+    setUserMessage(e.target?.value)
+  }
+
+  const agentName = agent?.nickname || agent?.firstName
+
+  const connectionHeadlineText = agentStatusHeadline(availability, agentStatus, agentName)
+
+  useEffect(() => {
+    if (connectionHeadlineText) {
+      setLiveRegionText(`Floodline webchat - ${connectionHeadlineText}`)
+    }
+
+    return () => {
+      setLiveRegionText()
+    }
+  }, [connectionHeadlineText])
+
+  useEffect(() => {
+    if (isAgentTyping && isChatOpen) {
+      setLiveRegionText(`${agentName} is typing...`)
+    }
+
+    return () => {
+      setLiveRegionText()
+    }
+  }, [isAgentTyping, isChatOpen])
+
+  useEffect(() => {
+    const lastAgentMessage = messages[messages.length - 1]
+
+    if (agentStatus !== 'closed' && lastAgentMessage?.direction === 'outbound') {
+      setLiveRegionText(`${agentName} said: ${lastAgentMessage.text}`)
+    }
+
+    return () => {
+      setLiveRegionText()
+    }
+  }, [messages])
+
+  const sendMessage = () => {
+    if (messageRef.current.value.length === 0 || agentStatus === 'closed') {
+      return
+    }
+
+    try {
+      const message = messageRef.current.value.trim()
+      thread.sendTextMessage(message)
+      setLiveRegionText(`You said: ${message}`)
+    } catch (err) {
+      console.log('[Chat Error] sendMessage', err)
+    }
+
+    setUserMessage('')
+  }
+
+  const handleSubmit = e => {
+    e.preventDefault()
+    sendMessage()
+  }
+
+  const saveChat = () => {
+    const transcript = formatTranscript(messages)
+
+    const saveChatLink = document.querySelector('#transcript-download')
+
+    saveChatLink.setAttribute('href', `data:text/plain;charset=utf-8,${transcript}`)
+  }
+
+  const handleKeyPress = e => {
+    if (e.key === 'Enter' && !e.shiftKey) {
+      switch (e.target.id) {
+        case 'text-area':
+          e.preventDefault()
+          sendMessage()
+          break
+        case 'end-chat':
+          onEndChatScreen(e)
+          break
+        case 'wc-settings':
+          onSettingsScreen(e)
+          break
+        case 'transcript-download':
+          saveChat()
+          break
+        default:
+          break
+      }
+    }
+    if (e.key === ' ') {
+      if (e.target.id === 'end-chat') {
+        onEndChatScreen(e)
+      }
+      if (e.target.id === 'wc-settings') {
+        onSettingsScreen(e)
+      }
+    }
+  }
+
+  return (
+    <>
+      <PanelHeader />
+
+      <div className='wc-status'>
+        <p className='wc-status__availability'>{connectionHeadlineText}</p>
+        <a
+          id='end-chat'
+          className='wc-status__link'
+          href='#'
+          data-module='govuk-button'
+          role='button'
+          onClick={onEndChatScreen}
+          onKeyDown={handleKeyPress}
+        >
+          End chat
+        </a>
+      </div>
+
+      <div className='wc-body' tabIndex='0'>
+        <ul className='wc-chat'>
+          {messages.length
+            ? messages.map((msg, index) => <Message key={msg.id} message={msg} previousMessage={messages[index - 1]} />)
+            : null}
+          {isAgentTyping
+            ? (
+              <li className='wc-chat__message outbound'>
+                <div className='wc-chat__from'>{agentName} is typing</div>
+                <div className='wc-chat__text outbound'>
+                  <svg width='28' height='16' x='0px' y='0px' viewBox='0 0 28 16'>
+                    <circle stroke='none' cx='3' cy='8' r='3' fill='currentColor' />
+                    <circle stroke='none' cx='14' cy='8' r='3' fill='currentColor' />
+                    <circle stroke='none' cx='25' cy='8' r='3' fill='currentColor' />
+                  </svg>
+                </div>
+              </li>
+              )
+            : null}
+        </ul>
+      </div>
+
+      <PanelFooter>
+        <form className={`wc-form${focusVisibleWithin ? ' wc-focus-within' : ''}`} noValidate onSubmit={handleSubmit}>
+          <label className='govuk-label wc-form__label' htmlFor='wc-form-textarea'>
+            Your message<span className='govuk-visually-hidden'> (enter key submits)</span>
+          </label>
+
+          <textarea
+            ref={messageRef}
+            rows='1'
+            aria-required='true'
+            className='wc-form__textarea'
+            id='text-area'
+            name='message'
+            onChange={onChange}
+            onKeyDown={handleKeyPress}
+            onFocus={() => { setFocusVisibleWithin(isKeyboard) }}
+            onBlur={() => { setFocusVisibleWithin(false) }}
+            value={userMessage}
+          />
+
+          <input
+            type='submit'
+            className='wc-form__button govuk-button'
+            value='Send'
+            data-prevent-double-click='true'
+          />
+        </form>
+
+        <div className='wc-footer__settings'>
+          <a
+            href='#'
+            id='wc-settings'
+            className='wc-footer__settings-link'
+            data-module='govuk-button'
+            onKeyDown={handleKeyPress}
+            onClick={onSettingsScreen}
+          >
+            Settings
+          </a>
+          <a
+            href='#'
+            id='transcript-download'
+            className='wc-footer__settings-link'
+            data-module='govuk-button'
+            download='floodline-webchat-transcript.txt'
+            onKeyDown={handleKeyPress}
+            onClick={saveChat}
+          >
+            Save chat
+          </a>
+        </div>
+      </PanelFooter>
+    </>
+  )
+}

package/src/client/components/chat/chat.scss

@@ -0,0 +1,259 @@
+@keyframes blink {
+  50% {
+    fill: transparent
+  }
+}
+
+.wc-status {
+  display: flex;
+  position: relative;
+  padding: 15px;
+  @include mq ($from: tablet) {
+    padding: 10px;
+  }
+
+  &::after {
+    position: absolute;
+    content: "";
+    bottom: 0;
+    left: 15px;
+    right: 15px;
+    height: 0;
+    border-bottom: 1px solid $govuk-border-colour;
+    @include mq ($from: tablet) {
+      left: 10px;
+      right: 10px;
+    }
+  }
+
+  &__availability {
+    font-size: 16px;
+    margin-bottom: 0;
+  }
+
+  &__link{
+    @extend %wc-link-button;
+    margin-left: auto;
+
+    &:link {
+      color: govuk-colour('black');
+    }
+  }
+}
+
+.wc-body[tabindex="0"]:focus-visible {
+  outline: 3px solid transparent;
+  outline-offset: -2px;
+  box-shadow:
+    inset 0 0 0 2px $govuk-focus-colour,
+    inset 0 0 0 4px govuk-colour('black'), 
+    0 0 0 1px $govuk-focus-colour;
+}
+
+.wc-chat {
+  @extend %govuk-body-s;
+  line-height: 1.25;
+  font-size: 14px;
+  overflow: auto;
+  list-style: none;
+  padding: 0;
+
+  &__message {
+    margin: 5px 15px 0;
+    max-width: 80%;
+    width: fit-content;
+
+    &.inbound {
+     margin-left: auto;
+    }
+
+    @include mq ($from: tablet) {
+      margin-left: 10px;
+      margin-right: 10px;
+    }
+
+    &:first-child {
+      padding-top: 15px;
+    }
+  }
+
+  &__from {
+    line-height: 1.25;
+    color: govuk-colour('dark-grey');
+    margin-top: 2px;
+    margin-bottom: 2px;
+
+    .inbound {
+      display: block;
+      text-align: right;
+    }
+  }
+
+  &__text {
+    font-size: 16px;
+    padding: 10px 12.5px;
+    margin-bottom: 0;
+    display: inline-block;
+    border: 1px solid transparent;
+    overflow-wrap: anywhere;
+
+    @media (forced-colors: active) {
+      border-color: currentColor;
+    }
+
+    &.inbound {
+      color: govuk-colour('white');
+      background-color: govuk-colour('blue');
+      border-radius: 10px 0 10px 10px;
+
+      .govuk-link:link,
+      .govuk-link:visited {
+        color: govuk-colour('white');
+      }
+
+      .govuk-link:focus {
+        color: govuk-colour('black');
+      }
+    }
+
+    &.outbound {
+      background-color: govuk-colour('light-grey');
+      border-radius: 0 10px 10px;
+    }
+
+    svg {
+      display: block;
+      color: govuk-colour('dark-grey');
+    }
+    
+    @media (forced-colors: active) {
+      svg {
+        color: currentColor;
+      }
+    }
+    
+
+    svg circle {
+      animation: 1s blink infinite;
+      fill: currentColor;
+
+      &:nth-child(2) {
+        animation-delay: 250ms
+      }
+
+      &:nth-child(3) {
+        animation-delay: 500ms
+      }
+    }
+  }
+}
+
+.wc-form {
+  position: relative;
+  display: flex;
+  flex-wrap: nowrap;
+  align-items: baseline;
+  border-top: 1px solid govuk-colour('black');
+  border-bottom: 1px solid govuk-colour('black');
+
+  &__label {
+    position: absolute;
+    pointer-events: none;
+    font-size: 16px;
+    line-height: 20px;
+    margin: 20px;
+    @include mq ($from: tablet) {
+      margin: 18px 18px 19px;
+    }
+    left: 0;
+    bottom: 0;
+    color: $govuk-secondary-text-colour;
+    z-index: 3;
+  }
+
+  &__textarea {
+    @extend %govuk-body-s;
+    box-sizing: border-box;
+    min-height: auto;
+    font-size: 16px;
+    line-height: 20px;
+    max-height: 120px;
+    flex: 1 1 auto;
+    align-self: flex-end;
+    margin: 20px;
+    @include mq ($from: tablet) {
+      margin: 18px 18px 19px;
+    }
+    padding: 0;
+    border: 0;
+    height: 20px;
+    resize: none;
+    overflow-x: hidden;
+    overscroll-behavior: contain;
+
+    &:focus {
+      outline: none;
+      box-shadow: none;
+      z-index: 2;
+    }
+  }
+
+  &__button {
+    margin: 10px 15px 12px 0;
+    @include mq ($from: tablet) {
+      margin-right: 10px;
+    }
+    font-size: 16px;
+    position: relative;
+    flex: 0 0 auto;
+    align-self: flex-end;
+    display: flex;
+    flex-direction: row;
+    flex-wrap: nowrap;
+    align-items: center;
+    width: auto;
+    cursor: pointer;
+  }
+
+  &.wc-focus-within::after {
+    @include focus($glow: 5px, $strong: 2px, $background: 0, $inset: 0);
+    left: 4px;
+    right: 4px;
+    top: 4px;
+    bottom: 4px;
+  }
+}
+
+.wc-body:focus-visible + .wc-footer .wc-form {
+  border-top: 1px solid transparent;
+}
+
+.wc-footer {
+  position: relative;
+  flex: 0 0 0;
+
+  &__settings {
+    @include govuk-responsive-padding(2);
+
+    display: flex;
+    flex-direction: row;
+
+    &-link {
+      @extend %wc-link-button;
+
+      &:first-child {
+        margin-right: govuk-spacing(3);
+      }
+
+      &:link {
+        color: govuk-colour('black');
+      }
+    }
+  }
+
+  &__input {
+    @include govuk-responsive-padding(2);
+
+    border-top: 1px solid govuk-colour('black');
+  }
+}