@defra/flood-webchat 0.0.1-beta.15 → 0.0.1-beta.17

package/dist/client.js

@@ -26,7 +26,8 @@ function Availability() {
     availability,
     messages,
     isChatOpen,
-    setChatVisibility
+    setChatVisibility,
+    unseenCount
   } = (0,_store_useApp__WEBPACK_IMPORTED_MODULE_3__.useApp)();
   const [isFixed, setIsFixed] = (0,react__WEBPACK_IMPORTED_MODULE_0__.useState)(false);
   const buttonRef = (0,react__WEBPACK_IMPORTED_MODULE_0__.useRef)();
@@ -84,7 +85,9 @@ function Availability() {
         onClick: onClick,
         onKeyUp: onKeyUp,
         onKeyDown: onKeyDown
-      }, TextComponent))), isChatOpen && /*#__PURE__*/react__WEBPACK_IMPORTED_MODULE_0___default().createElement(_panel_panel_jsx__WEBPACK_IMPORTED_MODULE_2__.Panel, null));
+      }, TextComponent, unseenCount > 0 && !isChatOpen ? /*#__PURE__*/react__WEBPACK_IMPORTED_MODULE_0___default().createElement("span", {
+        className: "wc-open-btn__unseen"
+      }, unseenCount) : null))), isChatOpen && /*#__PURE__*/react__WEBPACK_IMPORTED_MODULE_0___default().createElement(_panel_panel_jsx__WEBPACK_IMPORTED_MODULE_2__.Panel, null));
     case 'EXISTING':
     case 'UNAVAILABLE':
       return /*#__PURE__*/react__WEBPACK_IMPORTED_MODULE_0___default().createElement("p", {
@@ -118,6 +121,8 @@ __webpack_require__.r(__webpack_exports__);
 /* harmony import */ var _message_message_jsx__WEBPACK_IMPORTED_MODULE_4__ = __webpack_require__(/*! ../message/message.jsx */ "./src/client/components/message/message.jsx");
 /* harmony import */ var _store_useApp_js__WEBPACK_IMPORTED_MODULE_5__ = __webpack_require__(/*! ../../store/useApp.js */ "./src/client/store/useApp.js");
 /* harmony import */ var _hooks_useTextareaAutosize_js__WEBPACK_IMPORTED_MODULE_6__ = __webpack_require__(/*! ../../hooks/useTextareaAutosize.js */ "./src/client/hooks/useTextareaAutosize.js");
+/* harmony import */ var _lib_transform_messages_js__WEBPACK_IMPORTED_MODULE_7__ = __webpack_require__(/*! ../../lib/transform-messages.js */ "./src/client/lib/transform-messages.js");
+
 
 
 
@@ -182,6 +187,12 @@ function Chat({
     }
     setUserMessage('');
   };
+  const saveChat = () => {
+    const transcript = (0,_lib_transform_messages_js__WEBPACK_IMPORTED_MODULE_7__.formatTranscript)(messages);
+    const saveChatLink = document.querySelector('#transcript-download');
+    saveChatLink.setAttribute('href', `data:text/plain;charset=utf-8,${transcript}`);
+    saveChatLink.click();
+  };
   return /*#__PURE__*/react__WEBPACK_IMPORTED_MODULE_0___default().createElement((react__WEBPACK_IMPORTED_MODULE_0___default().Fragment), null, /*#__PURE__*/react__WEBPACK_IMPORTED_MODULE_0___default().createElement(_panel_panel_header_jsx__WEBPACK_IMPORTED_MODULE_2__.PanelHeader, null), /*#__PURE__*/react__WEBPACK_IMPORTED_MODULE_0___default().createElement("div", {
     className: "wc-status"
   }, /*#__PURE__*/react__WEBPACK_IMPORTED_MODULE_0___default().createElement("p", {
@@ -264,9 +275,11 @@ function Chat({
     "data-module": "govuk-button"
   }, "Settings"), /*#__PURE__*/react__WEBPACK_IMPORTED_MODULE_0___default().createElement("a", {
     href: "#",
+    id: "transcript-download",
     className: "wc-footer__settings-link",
     "data-module": "govuk-button",
-    download: "transcript.txt"
+    download: "floodline-webchat-transcript.txt",
+    onClick: saveChat
   }, "Save chat"))));
 }
 
@@ -396,11 +409,13 @@ __webpack_require__.r(__webpack_exports__);
 function PanelHeader() {
   const {
     thread,
-    setChatVisibility
+    setChatVisibility,
+    setUnseenCount
   } = (0,_store_useApp_js__WEBPACK_IMPORTED_MODULE_1__.useApp)();
   const onClose = e => {
     e.preventDefault();
     setChatVisibility(false);
+    setUnseenCount(0);
   };
   let ButtonComponent = /*#__PURE__*/react__WEBPACK_IMPORTED_MODULE_0___default().createElement("button", {
     className: "wc-header__close",
@@ -483,7 +498,8 @@ function Panel() {
     setThread,
     setThreadId,
     setChatVisibility,
-    setMessages
+    setMessages,
+    setUnseenCount
   } = (0,_store_useApp_js__WEBPACK_IMPORTED_MODULE_7__.useApp)();
   const {
     fetchThread,
@@ -520,7 +536,13 @@ function Panel() {
       }
     };
     if (threadId) {
-      thread ? setScreen(2) : recover();
+      if (thread) {
+        thread.lastMessageSeen();
+        setUnseenCount(0);
+        setScreen(2);
+      } else {
+        recover();
+      }
     }
   }, [thread, threadId]);
   const onEscapeKey = (0,react__WEBPACK_IMPORTED_MODULE_0__.useCallback)(e => {
@@ -1009,16 +1031,23 @@ const classnames = (...classes) => classes.filter(classname => classname && type
 
 __webpack_require__.r(__webpack_exports__);
 /* harmony export */ __webpack_require__.d(__webpack_exports__, {
+/* harmony export */   formatTranscript: () => (/* binding */ formatTranscript),
 /* harmony export */   transformMessage: () => (/* binding */ transformMessage),
 /* harmony export */   transformMessages: () => (/* binding */ transformMessages)
 /* harmony export */ });
-/* harmony import */ var sanitize_html__WEBPACK_IMPORTED_MODULE_0__ = __webpack_require__(/*! sanitize-html */ "sanitize-html");
-/* harmony import */ var sanitize_html__WEBPACK_IMPORTED_MODULE_0___default = /*#__PURE__*/__webpack_require__.n(sanitize_html__WEBPACK_IMPORTED_MODULE_0__);
+/* harmony import */ var uuid__WEBPACK_IMPORTED_MODULE_0__ = __webpack_require__(/*! uuid */ "uuid");
+/* harmony import */ var uuid__WEBPACK_IMPORTED_MODULE_0___default = /*#__PURE__*/__webpack_require__.n(uuid__WEBPACK_IMPORTED_MODULE_0__);
+/* harmony import */ var sanitize_html__WEBPACK_IMPORTED_MODULE_1__ = __webpack_require__(/*! sanitize-html */ "sanitize-html");
+/* harmony import */ var sanitize_html__WEBPACK_IMPORTED_MODULE_1___default = /*#__PURE__*/__webpack_require__.n(sanitize_html__WEBPACK_IMPORTED_MODULE_1__);
+/* harmony import */ var luxon__WEBPACK_IMPORTED_MODULE_2__ = __webpack_require__(/*! luxon */ "luxon");
+/* harmony import */ var luxon__WEBPACK_IMPORTED_MODULE_2___default = /*#__PURE__*/__webpack_require__.n(luxon__WEBPACK_IMPORTED_MODULE_2__);
+
+
 
 const transformMessage = message => {
   return {
     id: message.id,
-    text: sanitize_html__WEBPACK_IMPORTED_MODULE_0___default()(message.messageContent?.text),
+    text: sanitize_html__WEBPACK_IMPORTED_MODULE_1___default()(message.messageContent?.text),
     createdAt: new Date(message.createdAt),
     user: message.authorEndUserIdentity?.fullName?.trim() || null,
     assignee: message.authorUser?.firstName || null,
@@ -1026,6 +1055,25 @@ const transformMessage = message => {
   };
 };
 const transformMessages = messages => messages.map(message => transformMessage(message));
+const formatTranscript = messages => {
+  const now = luxon__WEBPACK_IMPORTED_MODULE_2__.DateTime.local();
+  now.setZone('Europe/London');
+  let string = `Floodline webchat transcript, ${now.toFormat('HH:mm:ss a, dd LLLL yyyy')}, (ID: ${uuid__WEBPACK_IMPORTED_MODULE_0__.v4().split('-')[0]})\n\n`;
+  for (const message of messages) {
+    const {
+      text,
+      direction,
+      user,
+      assignee,
+      createdAt
+    } = message;
+    const author = direction === 'inbound' ? user : `${assignee} (Floodline adviser)`;
+    const date = luxon__WEBPACK_IMPORTED_MODULE_2__.DateTime.fromJSDate(new Date(createdAt)).setZone('Europe/London').toFormat('HH:mm:ss a, dd LLLL yyyy');
+    string += `[${date}] ${author}: \n${text}\n\n`;
+  }
+  string = string.replace(/<a\b[^>]*>/i, '').replace(/<\/a>/i, '');
+  return encodeURIComponent(string);
+};
 
 /***/ }),
 
@@ -1068,6 +1116,10 @@ const AppProvider = ({
       type: 'SET_AGENT_STATUS',
       payload: e.detail.data.contact.status
     });
+    dispatch({
+      type: 'SET_UNSEEN_COUNT',
+      payload: e.detail.data.contact.customerStatistics.unseenMessagesCount
+    });
   };
   const onAssignedAgentChanged = e => {
     dispatch({
@@ -1100,6 +1152,10 @@ const AppProvider = ({
       type: 'SET_AGENT_STATUS',
       payload: e.detail.data.case.status
     });
+    dispatch({
+      type: 'SET_UNSEEN_COUNT',
+      payload: e.detail.data.case.customerStatistics.unseenMessagesCount
+    });
   };
   const onContactStatusChanged = e => {
     dispatch({
@@ -1167,6 +1223,12 @@ const AppProvider = ({
       payload: messages
     });
   };
+  const setUnseenCount = unseenCount => {
+    dispatch({
+      type: 'SET_UNSEEN_COUNT',
+      payload: unseenCount
+    });
+  };
 
   /**
    * Application-wide state and state functions
@@ -1178,6 +1240,7 @@ const AppProvider = ({
     setThreadId,
     setThread,
     setMessages,
+    setUnseenCount,
     setChatVisibility,
     onLiveChatRecovered,
     onAssignedAgentChanged,
@@ -1277,6 +1340,12 @@ const setAgentStatus = (state, payload) => {
     agentStatus: payload
   };
 };
+const setUnseenCount = (state, payload) => {
+  return {
+    ...state,
+    unseenCount: payload
+  };
+};
 const actionsMap = {
   SET_CHAT_VISIBILITY: setChatVisibility,
   SET_AVAILABILITY: setAvailability,
@@ -1287,7 +1356,8 @@ const actionsMap = {
   SET_MESSAGES: setMessages,
   SET_AGENT: setAgent,
   SET_AGENT_TYPING: setAgentIsTyping,
-  SET_AGENT_STATUS: setAgentStatus
+  SET_AGENT_STATUS: setAgentStatus,
+  SET_UNSEEN_COUNT: setUnseenCount
 };
 
 /***/ }),
@@ -1315,6 +1385,7 @@ const initialState = {
   threadId: null,
   thread: null,
   messages: [],
+  unseenCount: 0,
   agent: null,
   agentStatus: null,
   isAgentTyping: false,
@@ -1410,6 +1481,16 @@ module.exports = require("@nice-devone/nice-cxone-chat-web-sdk");
 
 /***/ }),
 
+/***/ "luxon":
+/*!************************!*\
+  !*** external "luxon" ***!
+  \************************/
+/***/ ((module) => {
+
+module.exports = require("luxon");
+
+/***/ }),
+
 /***/ "react":
 /*!************************!*\
   !*** external "react" ***!

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commonjs \"@nice-devone/nice-cxone-chat-web-sdk\"","webpack://@defra/flood-webchat/external commonjs \"react\"","webpack://@defra/flood-webchat/external commonjs \"react-dom\"","webpack://@defra/flood-webchat/external commonjs \"react-dom/client\"","webpack://@defra/flood-webchat/external commonjs \"sanitize-html\"","webpack://@defra/flood-webchat/external commonjs \"uuid\"","webpack://@defra/flood-webchat/webpack/bootstrap","webpack://@defra/flood-webchat/webpack/runtime/compat get default export","webpack://@defra/flood-webchat/webpack/runtime/define property getters","webpack://@defra/flood-webchat/webpack/runtime/hasOwnProperty shorthand","webpack://@defra/flood-webchat/webpack/runtime/make namespace object","webpack://@defra/flood-webchat/./src/client/index.jsx"],"sourcesContent":["import React, { useEffect, useRef, useState } from 'react'\n\nimport { classnames } from '../../lib/classnames'\nimport { Panel } from '../panel/panel.jsx'\nimport { useApp } from '../../store/useApp'\n\nexport function Availability () {\n  const { availability, messages, isChatOpen, setChatVisibility } = useApp()\n\n  const [isFixed, setIsFixed] = useState(false)\n  const buttonRef = useRef()\n\n  const onClick = () => {\n    setChatVisibility(!isChatOpen)\n  }\n\n  const onKeyDown = event => {\n    if (event.key === ' ') {\n      event.preventDefault()\n    }\n  }\n\n  const onKeyUp = event => {\n    if (event.key === ' ') {\n      setChatVisibility(!isChatOpen)\n    }\n  }\n\n  const intersectionCallback = entries => {\n    const [entry] = entries\n    const isBelowFold = !entry.isIntersecting && entry.boundingClientRect.top > 0\n    setIsFixed(!isChatOpen && isBelowFold)\n  }\n\n  useEffect(() => {\n    const observer = new window.IntersectionObserver(intersectionCallback, {\n      rootMargin: '35px'\n    })\n\n    const parentElement = buttonRef.current?.parentElement\n\n    if (parentElement) {\n      observer.observe(parentElement)\n    }\n\n    return () => {\n      if (parentElement) {\n        observer.unobserve(parentElement)\n      }\n    }\n  }, [buttonRef, isChatOpen])\n\n  useEffect(() => {\n    document.documentElement.classList.toggle('wc-scroll-padding', isFixed)\n    document.body.classList.toggle('wc-scroll-padding', isFixed)\n  }, [isFixed])\n\n  let TextComponent = (<>Show Chat</>)\n\n  if (!messages.length) {\n    TextComponent = (<>Start Chat</>)\n  }\n\n  switch (availability) {\n    case 'AVAILABLE':\n      return (\n        <>\n          <div\n            className={classnames('wc-availability', isFixed && 'wc-availability--fixed', isChatOpen && 'wc-open')}\n            ref={buttonRef}\n          >\n            <div className='wc-availability__inner'>\n              <a\n                className='wc-availability__link'\n                href='#webchat'\n                draggable='false'\n                onClick={onClick}\n                onKeyUp={onKeyUp}\n                onKeyDown={onKeyDown}\n              >\n                {TextComponent}\n              </a>\n            </div>\n          </div>\n          {isChatOpen && <Panel />}\n        </>\n      )\n    case 'EXISTING':\n    case 'UNAVAILABLE':\n      return (\n        <p className='govuk-body'>When it is available, a 'start chat' link will appear.</p>\n      )\n    default:\n      return (\n        <p className='govuk-body'>Checking availability</p>\n      )\n  }\n}\n","import React, { useEffect, useRef, useState } from 'react'\nimport sanitizeHtml from 'sanitize-html'\n\nimport { PanelHeader } from '../panel/panel-header.jsx'\nimport { PanelFooter } from '../panel/panel-footer.jsx'\nimport { Message } from '../message/message.jsx'\n\nimport { useApp } from '../../store/useApp.js'\nimport { useTextareaAutosize } from '../../hooks/useTextareaAutosize.js'\n\nexport function Chat ({ onEndChat }) {\n  const { availability, thread, messages, agent, agentStatus, isAgentTyping } = useApp()\n\n  const [userMessage, setUserMessage] = useState('')\n\n  const messageRef = useRef()\n\n  useTextareaAutosize(messageRef.current, userMessage)\n\n  useEffect(() => {\n    if (messages.length !== 0) {\n      const chatBody = document.querySelector('.wc-body')\n      chatBody.scrollTop = chatBody.scrollHeight\n    }\n  }, [messages, isAgentTyping])\n\n  useEffect(() => {\n    const label = document.querySelector('.wc-form__label')\n\n    if (userMessage.length === 0) {\n      label.classList.remove('govuk-visually-hidden')\n    } else {\n      label.classList.add('govuk-visually-hidden')\n    }\n  }, [userMessage])\n\n  const onChange = e => {\n    setUserMessage(e.target?.value)\n  }\n\n  const agentName = agent?.nickname || agent?.firstName\n\n  let connectionHeadlineText = 'Connecting to Floodline'\n\n  if (agentStatus === 'closed') {\n    connectionHeadlineText = agentName ? `${agentName} ended the session` : 'Session ended by advisor'\n  } else if (agentStatus) {\n    if (agentName) {\n      connectionHeadlineText = `You are speaking with ${agentName}`\n    } else {\n      connectionHeadlineText = 'No advisers currently available'\n    }\n  }\n\n  if (availability === 'UNAVAILABLE') {\n    connectionHeadlineText = 'Webchat is not currently available'\n  }\n\n  const sendMessage = e => {\n    e.preventDefault()\n\n    if (messageRef.current.value.length === 0) {\n      return\n    }\n\n    try {\n      thread.sendTextMessage(sanitizeHtml(messageRef.current.value.trim()))\n    } catch (err) {\n      console.log('[Chat Error] sendMessage', err)\n    }\n\n    setUserMessage('')\n  }\n\n  return (\n    <>\n      <PanelHeader />\n\n      <div className='wc-status'>\n        <p className='wc-status__availability govuk-body-s'>{connectionHeadlineText}</p>\n        <a className='wc-status__link govuk-!-font-size-16' href='#' data-module='govuk-button' onClick={onEndChat}>End chat</a>\n      </div>\n\n      <div className='wc-body'>\n        <div className='wc-chat__body'>\n          <ul className='wc-chat__messages'>\n            {messages.length\n              ? messages.map((msg, index) => <Message key={msg.id} message={msg} previousMessage={messages[index - 1]} />)\n              : null}\n            {isAgentTyping\n              ? (\n                <li className='wc-chat__message govuk-body outbound'>\n                  <div className='wc-chat__from govuk-!-font-size-14'>{agentName} is typing</div>\n                  <div className='wc-chat__text outbound'>\n                    <svg width='28' height='16' x='0px' y='0px' viewBox='0 0 28 16'>\n                      <circle stroke='none' cx='3' cy='8' r='3' fill='currentColor' />\n                      <circle stroke='none' cx='14' cy='8' r='3' fill='currentColor' />\n                      <circle stroke='none' cx='25' cy='8' r='3' fill='currentColor' />\n                    </svg>\n                  </div>\n                </li>\n                )\n              : null}\n          </ul>\n        </div>\n      </div>\n\n      <PanelFooter>\n        <div className='wc-footer__input'>\n          <form className='wc-form' noValidate>\n            <label className='govuk-label wc-form__label govuk-!-font-size-16' htmlFor='wc-form-textarea'>\n              Your message<span className='govuk-visually-hidden'> (enter key submits)</span>\n            </label>\n\n            <textarea\n              ref={messageRef}\n              rows='1'\n              aria-required='true'\n              className='wc-form__textarea govuk-textarea govuk-!-font-size-16'\n              id='wc-form-textarea'\n              name='message'\n              onChange={onChange}\n              value={userMessage}\n            />\n\n            <input\n              type='submit'\n              className='wc-form__button govuk-button govuk-!-font-size-16'\n              value='Send'\n              data-prevent-double-click='true'\n              onClick={sendMessage}\n            />\n          </form>\n        </div>\n\n        <div className='wc-footer__settings'>\n          <a href='#' className='wc-footer__settings-link' data-module='govuk-button'>Settings</a>\n          <a href='#' className='wc-footer__settings-link' data-module='govuk-button' download='transcript.txt'>Save chat</a>\n        </div>\n      </PanelFooter>\n    </>\n  )\n}\n","import React from 'react'\n\nexport const ErrorSummary = ({ errors }) => {\n  const errs = Object.keys(errors)\n\n  const goToInput = e => {\n    e.preventDefault()\n    const key = e.target.getAttribute('data-key')\n    document.querySelector(`#wc-${key}`).focus()\n  }\n\n  if (errs.length === 0) {\n    return null\n  }\n\n  return (\n    <div className='govuk-error-summary govuk-!-static-margin-bottom-7' data-module='govuk-error-summary' tabIndex='-1'>\n      <div role='alert'>\n        <h2 id='wc-error' className='govuk-error-summary__title'>\n          There is a problem\n        </h2>\n        <div className='govuk-error-summary__body'>\n          <ul className='govuk-list govuk-error-summary__list'>\n            {errs.map(key => (\n              <li key={key}>\n                <a href='#' data-key={key} onClick={goToInput}>{errors[key]}</a>\n              </li>\n            ))}\n          </ul>\n        </div>\n      </div>\n    </div>\n  )\n}\n","import React from 'react'\nimport { classnames } from '../../lib/classnames'\n\nexport function Message ({ message, previousMessage }) {\n  const outbound = message.direction === 'outbound'\n\n  const messageOwnerSameAsPrevious = message?.direction === previousMessage?.direction\n\n  return (\n    <li className={classnames('wc-chat__message govuk-body', outbound ? 'outbound' : 'inbound')}>\n      <div className='wc-chat__from govuk-!-font-size-14'>\n        {messageOwnerSameAsPrevious ? null : <span>{outbound ? message.assignee : 'You'}</span>}\n        <span className='govuk-visually-hidden'>:</span>\n      </div>\n      <p className={classnames('wc-chat__text', 'govuk-body-s', outbound ? 'outbound' : 'inbound')}>\n        {message.text}\n      </p>\n    </li>\n  )\n}\n","import React from 'react'\n\nexport function PanelFooter ({ children }) {\n  return (\n    <div className='wc-footer'>\n      {children}\n    </div>\n  )\n}\n","import React from 'react'\nimport { useApp } from '../../store/useApp.js'\n\nexport function PanelHeader () {\n  const { thread, setChatVisibility } = useApp()\n\n  const onClose = e => {\n    e.preventDefault()\n    setChatVisibility(false)\n  }\n\n  let ButtonComponent = (\n    <button className='wc-header__close' aria-label='Close the webchat' onClick={onClose}>\n      <svg aria-hidden='true' focusable='false' width='20' height='20' viewBox='0 0 20 20'>\n        <path d='M10,8.6L15.6,3L17,4.4L11.4,10L17,15.6L15.6,17L10,11.4L4.4,17L3,15.6L8.6,10L3,4.4L4.4,3L10,8.6Z' fill='currentColor' />\n      </svg>\n    </button>\n  )\n\n  if (thread) {\n    ButtonComponent = (\n      <button className='wc-header__hide' aria-label='Minimise the webchat' onClick={onClose}>\n        <svg aria-hidden='true' focusable='false' width='20' height='20' viewBox='0 0 20 20'>\n          <path d='M10 14.4l-7-7L4.4 6l5.6 5.6L15.6 6 17 7.4l-7 7z' fill='currentColor' />\n        </svg>\n      </button>\n    )\n  }\n\n  return (\n    <div className='wc-header'>\n      <h2 id='wc-header-title' className='wc-header__title govuk-heading-s'>\n        Floodline Webchat\n      </h2>\n\n      {ButtonComponent}\n    </div>\n  )\n}\n","import React, { useEffect, useState, useCallback } from 'react'\nimport { createPortal } from 'react-dom'\n\nimport { PreChat } from '../screens/pre-chat.jsx'\nimport { RequestChat } from '../screens/request-chat.jsx'\nimport { Chat } from '../chat/chat.jsx'\nimport { Unavailable } from '../screens/unavailable.jsx'\nimport { EndChat } from '../screens/end-chat.jsx'\n\nimport { useApp } from '../../store/useApp.js'\nimport { useChatSdk } from '../../store/useChatSdk.js'\nimport { useFocusedElements } from '../../hooks/useFocusedElements.js'\n\nexport function Panel () {\n  const { sdk, availability, thread, threadId, setThread, setThreadId, setChatVisibility, setMessages } = useApp()\n  const { fetchThread, fetchMessages } = useChatSdk(sdk)\n\n  const [screen, setScreen] = useState(threadId ? 2 : 0)\n\n  useFocusedElements(screen)\n\n  /**\n   * Initializes the eventListener for pressing the escape key\n   */\n  useEffect(() => {\n    const escapeKeyEvent = document.addEventListener('keydown', onEscapeKey)\n\n    return () => {\n      document.removeEventListener('keydown', escapeKeyEvent)\n    }\n  }, [])\n\n  /**\n   * Recovers the thread if there is a threadId but no thread loaded in to state\n   */\n  useEffect(() => {\n    const recover = async () => {\n      try {\n        const fetchedThread = await fetchThread(threadId)\n        setThread(fetchedThread)\n\n        const fetchedMessages = await fetchMessages(fetchedThread, threadId)\n        setMessages(fetchedMessages)\n      } catch (err) {\n        console.log('[Chat Error] fetchThread', err)\n\n        setThreadId()\n        setThread()\n        setScreen(0)\n      }\n    }\n\n    if (threadId) {\n      (thread) ? setScreen(2) : recover()\n    }\n  }, [thread, threadId])\n\n  const onEscapeKey = useCallback(e => {\n    if (e.key === 'Escape' || e.key === 'Esc') {\n      setChatVisibility(false)\n    }\n  }, [])\n\n  const handleScreenChange = newScreen => e => {\n    e.preventDefault()\n    setScreen(newScreen)\n  }\n\n  const onForward = handleScreenChange(screen + 1)\n  const onBack = handleScreenChange(screen - 1)\n  const onEndChat = handleScreenChange(3)\n  const onResume = handleScreenChange(2)\n\n  const onEndChatConfirm = e => {\n    e.preventDefault()\n    console.log('confirmed end chat')\n  }\n\n  let ScreenComponent\n\n  switch (screen) {\n    case 0:\n      ScreenComponent = <PreChat onForward={onForward} />\n      break\n    case 1:\n      ScreenComponent = <RequestChat onBack={onBack} />\n      break\n    case 2:\n      ScreenComponent = <Chat setScreen={setScreen} onEndChat={onEndChat} />\n      break\n    case 3:\n      ScreenComponent = <EndChat onResume={onResume} onEndChatConfirm={onEndChatConfirm} />\n      break\n    default:\n      ScreenComponent = <PreChat onForward={onForward} />\n  }\n\n  if (availability === 'UNAVAILABLE') {\n    ScreenComponent = <Unavailable />\n  }\n\n  const Component = (\n    <div id='wc-panel' className='wc-panel' role='dialog' tabIndex='-1' aria-modal='true' aria-labelledby='wc-header-title'>\n      {ScreenComponent}\n    </div>\n  )\n\n  return (\n    <>\n      {createPortal(Component, document.body)}\n    </>\n  )\n}\n","import React from 'react'\nimport { PanelHeader } from '../panel/panel-header.jsx'\n\nexport function EndChat ({ onResume, onEndChatConfirm }) {\n  return (\n    <>\n      <PanelHeader />\n      <div className='wc-body'>\n        <h3 className='govuk-heading-s' aria-live='polite'>Are you sure you want to end the chat?</h3>\n        <div className='govuk-button-group'>\n          <a href='#' className='govuk-button govuk-!-font-size-16' data-module='govuk-button' onClick={onEndChatConfirm}>Yes, end chat</a>\n          <a href='#' className='govuk-link govuk-!-font-size-16' onClick={onResume}>No, resume chat</a>\n        </div>\n      </div>\n    </>\n  )\n}\n","import React from 'react'\nimport { PanelHeader } from '../panel/panel-header.jsx'\n\nexport function PreChat ({ onForward }) {\n  return (\n    <>\n      <PanelHeader />\n\n      <div className='wc-body'>\n        <h3 className='govuk-heading-s' aria-live='polite'>What you can use webchat for</h3>\n        <p className='govuk-body-s'>Webchat lets you talk directly to a Floodline adviser.</p>\n\n        <p className='govuk-body-s'>You can use webchat to get:</p>\n        <ul className='govuk-list govuk-list--bullet govuk-body-s'>\n          <li>current flood warnings and alerts in your area</li>\n          <li>information on the flood warning service</li>\n          <li>advice on what to do before, during and after a flood</li>\n        </ul>\n\n        <p className='govuk-body-s'>\n          {\n            'There are other ways to '\n          }\n          <a className='govuk-link' href='https://www.gov.uk/sign-up-for-flood-warnings'>\n            sign up for flood warnings\n          </a>\n          {\n            ' and '\n          }\n          <a className='govuk-link' href='https://www.fws.environment-agency.gov.uk/app/olr/login'>\n            manage your flood warnings account\n          </a>.\n        </p>\n        <p className='govuk-body-s'>Do not use webchat to <a className='govuk-link' href='https://www.gov.uk/report-flood-cause'>report a flood</a>.</p>\n\n        <button className='govuk-button govuk-!-font-size-16' data-module='govuk-button' onClick={onForward}>Continue</button>\n\n        <h3 className='govuk-heading-s'>Other flood information</h3>\n\n        <p className='govuk-body-s'>Call Floodline for all other flood and flood warning information.</p>\n        <p className='govuk-body-s'>\n          <strong>Floodline helpline</strong>\n          <br />\n          Telephone: 0345 988 1188\n          <br />\n          Textphone: 0345 602 6340\n          <br />\n          Open 24 hours a day, 7 days a week\n          <br />\n          <a className='govuk-link' href='https://gov.uk/call-charges'>Find out more about call charges</a>\n        </p>\n      </div>\n    </>\n  )\n}\n","import React, { useRef, useState, useEffect } from 'react'\nimport * as uuid from 'uuid'\n\nimport { classnames } from '../../lib/classnames.js'\nimport { PanelHeader } from '../panel/panel-header.jsx'\nimport { useApp } from '../../store/useApp.js'\nimport { useChatSdk } from '../../store/useChatSdk.js'\nimport { ErrorSummary } from '../errorSummary/error-summary.jsx'\n\nconst QUESTION_MAX_LENGTH = 500\n\nexport function RequestChat ({ onBack }) {\n  const { sdk, setCustomerId, setThreadId, setThread } = useApp()\n  const { fetchCustomerId, fetchThread } = useChatSdk(sdk)\n\n  const [errors, setErrors] = useState({})\n  const [questionLength, setQuestionLength] = useState(0)\n\n  const nameRef = useRef()\n  const questionRef = useRef()\n\n  useEffect(() => {\n    if (Object.keys(errors).length) {\n      document.querySelector('.govuk-error-summary')?.focus()\n    }\n  }, [errors])\n\n  const onQuestionChange = e => {\n    setQuestionLength(e.target.value.length)\n  }\n\n  const onRequestChat = async e => {\n    e.preventDefault()\n\n    const errs = {}\n\n    if (nameRef.current.value.length === 0) {\n      errs.name = 'Enter your name'\n    }\n\n    if (questionRef.current.value.length === 0) {\n      errs.question = 'Enter your question'\n    }\n\n    if (questionRef.current.value.length > QUESTION_MAX_LENGTH) {\n      errs.question = 'Your question must be 500 characters or less'\n    }\n\n    if (Object.keys(errs).length === 0) {\n      try {\n        const threadId = uuid.v4()\n        const customerId = await fetchCustomerId()\n        const thread = await fetchThread(threadId)\n\n        sdk.getCustomer().setName(nameRef.current.value)\n\n        await thread.startChat(questionRef.current.value || 'Begin conversation')\n\n        setCustomerId(customerId)\n        setThreadId(threadId)\n        setThread(thread)\n      } catch (err) {\n        console.log('[Request Chat Error]', err)\n      }\n    }\n\n    setErrors(errs)\n  }\n\n  const isQuestionLengthValid = QUESTION_MAX_LENGTH >= questionLength\n  const questionLengthRemaining = QUESTION_MAX_LENGTH - questionLength\n  const questionLengthExceeded = questionLength - QUESTION_MAX_LENGTH\n\n  let questionHint = `You have ${questionLengthRemaining} characters remaining`\n\n  if (!isQuestionLengthValid) {\n    questionHint = `You have ${questionLengthExceeded} characters too many`\n  }\n\n  return (\n    <>\n      <PanelHeader />\n\n      <div className='wc-body'>\n        <a href='#' className='wc-back-link govuk-back-link' onClick={onBack}>\n          What you can use webchat for\n        </a>\n\n        <ErrorSummary errors={errors} />\n\n        <h3 className='govuk-heading-s' aria-live='polite'>\n          Your name and question\n        </h3>\n\n        <form>\n          <div className={classnames('govuk-form-group', errors.name && 'govuk-form-group--error')}>\n            <label className='govuk-label' htmlFor='wc-name'>\n              Your name\n            </label>\n            {errors.name && (\n              <p className='govuk-error-message'>\n                <span className='govuk-visually-hidden'>Error:</span> {errors.name}\n              </p>\n            )}\n            <input\n              ref={nameRef}\n              className={classnames('govuk-input', errors.name && 'govuk-input--error')}\n              id='wc-name'\n              name='name'\n              type='text'\n              data-testid='request-chat-user-name'\n            />\n          </div>\n\n          <div className='govuk-character-count' data-module='govuk-character-count' data-maxlength='500'>\n            <div className={classnames('govuk-form-group', errors.question && 'govuk-form-group--error')}>\n              <label className='govuk-label' htmlFor='wc-question'>\n                Your question\n              </label>\n              {errors.question && (\n                <p className='govuk-error-message'>\n                  <span className='govuk-visually-hidden'>Error:</span>\n                  {errors.question}\n                </p>\n              )}\n              <textarea\n                ref={questionRef}\n                id='wc-question'\n                name='question'\n                rows='5'\n                aria-describedby='wc-question-info'\n                onChange={onQuestionChange}\n                className={classnames('govuk-textarea', 'govuk-js-character-count', !isQuestionLengthValid || errors.question ? 'govuk-textarea--error' : '')}\n                data-testid='request-chat-user-question'\n              />\n              <div id='wc-question-info' className='govuk-hint govuk-character-count__message' style={{ color: `${!isQuestionLengthValid ? '#d4351c' : ''}` }} aria-hidden='true'>\n                {questionHint}\n              </div>\n              <div className='govuk-character-count__sr-status govuk-visually-hidden' aria-live='polite'>\n                {questionHint}\n              </div>\n            </div>\n          </div>\n\n          <button\n            className='govuk-button govuk-!-margin-top-1 govuk-!-font-size-16'\n            data-module='govuk-button'\n            onClick={onRequestChat}\n          >\n            Request chat\n          </button>\n        </form>\n      </div>\n    </>\n  )\n}\n","import React from 'react'\nimport { PanelHeader } from '../panel/panel-header.jsx'\n\nexport function Unavailable () {\n  return (\n    <>\n      <PanelHeader />\n\n      <div className='wc-body'>\n        <h3 id='wc-subtitle' className='govuk-heading-m'>Webchat is currently not available</h3>\n        <p className='govuk-body-s'>Try again later, or call Floodline:</p>\n        <p className='govuk-body-s'>\n          <strong>Floodline helpline</strong>\n          <br />Telephone: 0345 988 1188\n          <br />Textphone: 0345 602 6340\n          <br />Open 24 hours a day, 7 days a week\n          <br /><a className='govuk-link' href='https://gov.uk/call-charges'>Find out more about call charges</a>\n        </p>\n        <p className='govuk-body-s'>We're running webchat as a trial, it will not always be available.</p>\n      </div>\n    </>\n  )\n}\n","import { useState, useEffect, useCallback } from 'react'\n\nconst setAriaHidden = bool => {\n  for (const node of document.body.children) {\n    if (node.id !== 'wc-panel') {\n      (bool) ? node.setAttribute('aria-hidden', 'true') : node.removeAttribute('aria-hidden')\n    }\n  }\n}\n\nexport const getFocusableElements = () => {\n  const selectors = [\n    '#wc-panel a:not([disabled])',\n    '#wc-panel button:not([disabled])',\n    '#wc-panel select:not([disabled])',\n    '#wc-panel input:not([disabled])',\n    '#wc-panel textarea:not([disabled])',\n    '#wc-panel *[tabindex=\"0\"]:not([disabled])'\n  ]\n\n  const elements = document.body.querySelectorAll(selectors.join(','))\n  return Array.from(elements).filter(e => !e.closest('[hidden]') && !e.closest('[aria-hidden=\"true\"]'))\n}\n\nconst useFocusedElements = screen => {\n  const [panelElements, setPanelElements] = useState([])\n\n  const onKeyDown = useCallback(e => {\n    const webchatPanelElement = document.querySelector('#wc-panel')\n\n    if (e.key === 'Tab') {\n      if (webchatPanelElement && !document.activeElement.closest('#wc-panel')) {\n        webchatPanelElement.focus()\n      }\n\n      if (e.shiftKey) {\n        if (document.activeElement === panelElements[0]) {\n          panelElements[panelElements.length - 1].focus()\n          e.preventDefault()\n        } else if (document.activeElement === document.querySelector('#wc-panel')) {\n          panelElements[panelElements.length - 1]?.focus()\n          e.preventDefault()\n        }\n      } else if (document.activeElement === panelElements[panelElements.length - 1]) {\n        panelElements[0].focus()\n        e.preventDefault()\n      }\n    }\n  }, [panelElements])\n\n  useEffect(() => {\n    setPanelElements(getFocusableElements())\n  }, [screen])\n\n  useEffect(() => {\n    setAriaHidden(true)\n\n    const panelElement = document.querySelector('#wc-panel')\n    panelElement.focus()\n\n    document.addEventListener('keydown', onKeyDown)\n\n    return () => {\n      setAriaHidden()\n      document.body.querySelector('.wc-availability__link')?.focus()\n      document.removeEventListener('keydown', onKeyDown)\n    }\n  }, [panelElements])\n}\n\nexport { useFocusedElements }\n","import { useEffect } from 'react'\n\nexport const useTextareaAutosize = (textAreaRef, value) => {\n  useEffect(() => {\n    if (textAreaRef) {\n      textAreaRef.style.height = '0px'\n\n      const scrollHeight = textAreaRef.scrollHeight\n\n      textAreaRef.style.height = `${scrollHeight}px`\n    }\n  }, [textAreaRef, value])\n}\n","export async function checkAvailability (endpoint) {\n  const response = await fetch(endpoint)\n  const data = await response.json()\n\n  return {\n    availability: data.availability || 'UNAVAILABLE'\n  }\n}\n","export const classnames = (...classes) => classes.filter(classname => classname && typeof classname === 'string').join(' ')\n","import sanitizeHtml from 'sanitize-html'\n\nexport const transformMessage = message => {\n  return {\n    id: message.id,\n    text: sanitizeHtml(message.messageContent?.text),\n    createdAt: new Date(message.createdAt),\n    user: message.authorEndUserIdentity?.fullName?.trim() || null,\n    assignee: message.authorUser?.firstName || null,\n    direction: message.direction\n  }\n}\n\nexport const transformMessages = messages => messages.map(message => transformMessage(message))\n","import React, { createContext, useEffect, useReducer, useMemo } from 'react'\nimport { ChatEvent } from '@nice-devone/nice-cxone-chat-web-sdk'\n\nimport { initialState, reducer, CUSTOMER_ID_STORAGE_KEY, THREAD_ID_STORAGE_KEY } from './reducer.js'\n\nexport const AppContext = createContext(initialState)\n\nexport const AppProvider = ({ sdk, availability, children }) => {\n  const [state, dispatch] = useReducer(reducer, initialState)\n\n  /**\n   * SDK event handlers\n   */\n  const onLiveChatRecovered = e => {\n    dispatch({ type: 'SET_AGENT', payload: e.detail.data.inboxAssignee })\n    dispatch({ type: 'SET_AGENT_STATUS', payload: e.detail.data.contact.status })\n  }\n\n  const onAssignedAgentChanged = e => {\n    dispatch({ type: 'SET_AGENT', payload: e.detail.data.inboxAssignee })\n    dispatch({ type: 'SET_AGENT_STATUS', payload: e.detail.data.case.status })\n  }\n\n  const onAgentTypingStarted = () => {\n    dispatch({ type: 'SET_AGENT_TYPING', payload: true })\n  }\n\n  const onAgentTypingEnded = () => {\n    dispatch({ type: 'SET_AGENT_TYPING', payload: false })\n  }\n\n  const onMessageCreated = e => {\n    dispatch({ type: 'SET_MESSAGE', payload: e.detail.data.message })\n    dispatch({ type: 'SET_AGENT_STATUS', payload: e.detail.data.case.status })\n  }\n\n  const onContactStatusChanged = e => {\n    dispatch({ type: 'SET_AGENT_STATUS', payload: e.detail.data.case.status })\n  }\n\n  useEffect(() => {\n    sdk.onChatEvent(ChatEvent.LIVECHAT_RECOVERED, onLiveChatRecovered)\n    sdk.onChatEvent(ChatEvent.MESSAGE_CREATED, onMessageCreated)\n    sdk.onChatEvent(ChatEvent.AGENT_TYPING_STARTED, onAgentTypingStarted)\n    sdk.onChatEvent(ChatEvent.AGENT_TYPING_ENDED, onAgentTypingEnded)\n    sdk.onChatEvent(ChatEvent.ASSIGNED_AGENT_CHANGED, onAssignedAgentChanged)\n    sdk.onChatEvent(ChatEvent.CONTACT_STATUS_CHANGED, onContactStatusChanged)\n  }, [sdk])\n\n  /**\n   * Initialize customerId, threadId and whether the webchat should be open\n   */\n  useEffect(() => {\n    dispatch({ type: 'SET_AVAILABILITY', payload: availability })\n\n    setCustomerId(window.localStorage.getItem(CUSTOMER_ID_STORAGE_KEY))\n    setThreadId(window.localStorage.getItem(THREAD_ID_STORAGE_KEY))\n\n    if (window.location.hash === '#webchat') {\n      setChatVisibility(true)\n    }\n  }, [])\n\n  /**\n   * State update functions\n   */\n  const setChatVisibility = payload => {\n    if (!payload) {\n      window.location.hash = ''\n    }\n\n    dispatch({ type: 'SET_CHAT_VISIBILITY', payload })\n  }\n\n  const setCustomerId = customerId => {\n    dispatch({ type: 'SET_CUSTOMER_ID', payload: customerId })\n  }\n\n  const setThreadId = threadId => {\n    dispatch({ type: 'SET_THREAD_ID', payload: threadId })\n  }\n\n  const setThread = thread => {\n    dispatch({ type: 'SET_THREAD', payload: thread })\n  }\n\n  const setMessages = messages => {\n    dispatch({ type: 'SET_MESSAGES', payload: messages })\n  }\n\n  /**\n   * Application-wide state and state functions\n   */\n  const store = useMemo(() => ({\n    ...state,\n    sdk,\n    setCustomerId,\n    setThreadId,\n    setThread,\n    setMessages,\n    setChatVisibility,\n    onLiveChatRecovered,\n    onAssignedAgentChanged,\n    onAgentTypingStarted,\n    onAgentTypingEnded,\n    onMessageCreated,\n    onContactStatusChanged\n  }))\n\n  return (\n    <AppContext.Provider value={store}>\n      {children}\n    </AppContext.Provider>\n  )\n}\n","import { transformMessages, transformMessage } from '../lib/transform-messages'\nimport { CUSTOMER_ID_STORAGE_KEY, THREAD_ID_STORAGE_KEY } from './reducer'\n\nconst setCustomerId = (state, payload) => {\n  if (payload) {\n    window.localStorage.setItem(CUSTOMER_ID_STORAGE_KEY, payload)\n  } else {\n    window.localStorage.removeItem(CUSTOMER_ID_STORAGE_KEY)\n  }\n\n  return {\n    ...state,\n    customerId: payload\n  }\n}\n\nconst setThreadId = (state, payload) => {\n  if (payload) {\n    window.localStorage.setItem(THREAD_ID_STORAGE_KEY, payload)\n  } else {\n    window.localStorage.removeItem(THREAD_ID_STORAGE_KEY)\n  }\n\n  return {\n    ...state,\n    threadId: payload\n  }\n}\n\nconst setChatVisibility = (state, payload) => {\n  return {\n    ...state,\n    isChatOpen: payload\n  }\n}\n\nconst setAvailability = (state, payload) => {\n  return {\n    ...state,\n    availability: payload\n  }\n}\n\nconst setThread = (state, payload) => {\n  return {\n    ...state,\n    thread: payload\n  }\n}\n\nconst setMessage = (state, payload) => {\n  return {\n    ...state,\n    messages: [...state.messages, transformMessage(payload)]\n  }\n}\n\nconst setMessages = (state, payload) => {\n  return {\n    ...state,\n    messages: transformMessages(payload).reverse()\n  }\n}\n\nconst setAgent = (state, payload) => {\n  return {\n    ...state,\n    agent: payload\n  }\n}\n\nconst setAgentIsTyping = (state, payload) => {\n  return {\n    ...state,\n    isAgentTyping: payload\n  }\n}\n\nconst setAgentStatus = (state, payload) => {\n  return {\n    ...state,\n    agentStatus: payload\n  }\n}\n\nexport const actionsMap = {\n  SET_CHAT_VISIBILITY: setChatVisibility,\n  SET_AVAILABILITY: setAvailability,\n  SET_CUSTOMER_ID: setCustomerId,\n  SET_THREAD_ID: setThreadId,\n  SET_THREAD: setThread,\n  SET_MESSAGE: setMessage,\n  SET_MESSAGES: setMessages,\n  SET_AGENT: setAgent,\n  SET_AGENT_TYPING: setAgentIsTyping,\n  SET_AGENT_STATUS: setAgentStatus\n}\n","import { actionsMap } from './actions-map'\n\nexport const CUSTOMER_ID_STORAGE_KEY = 'webchat_customer_id'\nexport const THREAD_ID_STORAGE_KEY = 'webchat_thread_id'\n\nexport const initialState = {\n  availability: null,\n  customerId: null,\n  threadId: null,\n  thread: null,\n  messages: [],\n  agent: null,\n  agentStatus: null,\n  isAgentTyping: false,\n  isChatOpen: false\n}\n\nexport const reducer = (state, action) => {\n  const { type, payload } = action\n\n  const fn = actionsMap[type]\n\n  if (fn) {\n    const actionFunction = fn.bind(this, state, payload)\n    return actionFunction()\n  }\n\n  return state\n}\n","import { useContext } from 'react'\n\nimport { AppContext } from './AppProvider.jsx'\n\nexport const useApp = () => useContext(AppContext)\n","export const useChatSdk = sdk => {\n  const connect = async () => sdk.authorize()\n\n  const fetchCustomerId = async () => {\n    const response = await connect()\n    return response?.consumerIdentity.idOnExternalPlatform\n  }\n\n  const fetchThread = async threadId => {\n    await connect()\n    return sdk.getThread(threadId)\n  }\n\n  const fetchMessages = async (thread, threadId) => {\n    await connect()\n\n    const recovered = await thread.recover(threadId)\n\n    const allMessages = []\n    let fetchedMessages = recovered.messages\n\n    while (fetchedMessages.length) {\n      fetchedMessages.map(msg => allMessages.push(msg))\n\n      try {\n        const response = await thread.loadMoreMessages()\n        fetchedMessages = response.data.messages\n      } catch (err) {\n        fetchedMessages = []\n      }\n    }\n\n    return allMessages\n  }\n\n  return { connect, fetchCustomerId, fetchThread, fetchMessages }\n}\n","module.exports = require(\"@nice-devone/nice-cxone-chat-web-sdk\");","module.exports = require(\"react\");","module.exports = require(\"react-dom\");","module.exports = require(\"react-dom/client\");","module.exports = require(\"sanitize-html\");","module.exports = require(\"uuid\");","// The module cache\nvar __webpack_module_cache__ = {};\n\n// The require function\nfunction __webpack_require__(moduleId) {\n\t// Check if module is in cache\n\tvar cachedModule = __webpack_module_cache__[moduleId];\n\tif (cachedModule !== undefined) {\n\t\treturn cachedModule.exports;\n\t}\n\t// Create a new module (and put it into the cache)\n\tvar module = __webpack_module_cache__[moduleId] = {\n\t\t// no module.id needed\n\t\t// no module.loaded needed\n\t\texports: {}\n\t};\n\n\t// Execute the module function\n\t__webpack_modules__[moduleId](module, module.exports, __webpack_require__);\n\n\t// Return the exports of the module\n\treturn module.exports;\n}\n\n","// getDefaultExport function for compatibility with non-harmony modules\n__webpack_require__.n = (module) => {\n\tvar getter = module && module.__esModule ?\n\t\t() => (module['default']) :\n\t\t() => (module);\n\t__webpack_require__.d(getter, { a: getter });\n\treturn getter;\n};","// define getter functions for harmony exports\n__webpack_require__.d = (exports, definition) => {\n\tfor(var key in definition) {\n\t\tif(__webpack_require__.o(definition, key) && !__webpack_require__.o(exports, key)) {\n\t\t\tObject.defineProperty(exports, key, { enumerable: true, get: definition[key] });\n\t\t}\n\t}\n};","__webpack_require__.o = (obj, prop) => (Object.prototype.hasOwnProperty.call(obj, prop))","// define __esModule on exports\n__webpack_require__.r = (exports) => {\n\tif(typeof Symbol !== 'undefined' && Symbol.toStringTag) {\n\t\tObject.defineProperty(exports, Symbol.toStringTag, { value: 'Module' });\n\t}\n\tObject.defineProperty(exports, '__esModule', { value: true });\n};","import React from 'react'\nimport { createRoot } from 'react-dom/client'\nimport { ChatSdk } from '@nice-devone/nice-cxone-chat-web-sdk'\nimport { Availability } from './components/availability/availability.jsx'\nimport { checkAvailability } from './lib/check-availability'\nimport { AppProvider } from './store/AppProvider.jsx'\nimport { CUSTOMER_ID_STORAGE_KEY } from './store/reducer.js'\n\nexport async function init (container, options) {\n  const sdk = new ChatSdk({\n    brandId: options.brandId,\n    channelId: options.channelId,\n    customerId: window.localStorage.getItem(CUSTOMER_ID_STORAGE_KEY) || '',\n    environment: options.environment\n  })\n\n  const root = createRoot(container)\n  let availability\n  try {\n    const result = await checkAvailability(options.availabilityEndpoint)\n    availability = result.availability\n  } catch (e) {\n    availability = 'UNAVAILABLE'\n  }\n  root.render(\n    <AppProvider sdk={sdk} 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commonjs \"@nice-devone/nice-cxone-chat-web-sdk\"","webpack://@defra/flood-webchat/external commonjs \"luxon\"","webpack://@defra/flood-webchat/external commonjs \"react\"","webpack://@defra/flood-webchat/external commonjs \"react-dom\"","webpack://@defra/flood-webchat/external commonjs \"react-dom/client\"","webpack://@defra/flood-webchat/external commonjs \"sanitize-html\"","webpack://@defra/flood-webchat/external commonjs \"uuid\"","webpack://@defra/flood-webchat/webpack/bootstrap","webpack://@defra/flood-webchat/webpack/runtime/compat get default export","webpack://@defra/flood-webchat/webpack/runtime/define property getters","webpack://@defra/flood-webchat/webpack/runtime/hasOwnProperty shorthand","webpack://@defra/flood-webchat/webpack/runtime/make namespace object","webpack://@defra/flood-webchat/./src/client/index.jsx"],"sourcesContent":["import React, { useEffect, useRef, useState } from 'react'\n\nimport { classnames } from '../../lib/classnames'\nimport { Panel } from '../panel/panel.jsx'\nimport { useApp } from '../../store/useApp'\n\nexport function Availability () {\n  const { availability, messages, isChatOpen, setChatVisibility, unseenCount } = useApp()\n\n  const [isFixed, setIsFixed] = useState(false)\n  const buttonRef = useRef()\n\n  const onClick = () => {\n    setChatVisibility(!isChatOpen)\n  }\n\n  const onKeyDown = event => {\n    if (event.key === ' ') {\n      event.preventDefault()\n    }\n  }\n\n  const onKeyUp = event => {\n    if (event.key === ' ') {\n      setChatVisibility(!isChatOpen)\n    }\n  }\n\n  const intersectionCallback = entries => {\n    const [entry] = entries\n    const isBelowFold = !entry.isIntersecting && entry.boundingClientRect.top > 0\n    setIsFixed(!isChatOpen && isBelowFold)\n  }\n\n  useEffect(() => {\n    const observer = new window.IntersectionObserver(intersectionCallback, {\n      rootMargin: '35px'\n    })\n\n    const parentElement = buttonRef.current?.parentElement\n\n    if (parentElement) {\n      observer.observe(parentElement)\n    }\n\n    return () => {\n      if (parentElement) {\n        observer.unobserve(parentElement)\n      }\n    }\n  }, [buttonRef, isChatOpen])\n\n  useEffect(() => {\n    document.documentElement.classList.toggle('wc-scroll-padding', isFixed)\n    document.body.classList.toggle('wc-scroll-padding', isFixed)\n  }, [isFixed])\n\n  let TextComponent = (<>Show Chat</>)\n\n  if (!messages.length) {\n    TextComponent = (<>Start Chat</>)\n  }\n\n  switch (availability) {\n    case 'AVAILABLE':\n      return (\n        <>\n          <div\n            className={classnames('wc-availability', isFixed && 'wc-availability--fixed', isChatOpen && 'wc-open')}\n            ref={buttonRef}\n          >\n            <div className='wc-availability__inner'>\n              <a\n                className='wc-availability__link'\n                href='#webchat'\n                draggable='false'\n                onClick={onClick}\n                onKeyUp={onKeyUp}\n                onKeyDown={onKeyDown}\n              >\n                {TextComponent}\n                {unseenCount > 0 && !isChatOpen ? <span className='wc-open-btn__unseen'>{unseenCount}</span> : null}\n              </a>\n            </div>\n          </div>\n          {isChatOpen && <Panel />}\n        </>\n      )\n    case 'EXISTING':\n    case 'UNAVAILABLE':\n      return (\n        <p className='govuk-body'>When it is available, a 'start chat' link will appear.</p>\n      )\n    default:\n      return (\n        <p className='govuk-body'>Checking availability</p>\n      )\n  }\n}\n","import React, { useEffect, useRef, useState } from 'react'\nimport sanitizeHtml from 'sanitize-html'\n\nimport { PanelHeader } from '../panel/panel-header.jsx'\nimport { PanelFooter } from '../panel/panel-footer.jsx'\nimport { Message } from '../message/message.jsx'\n\nimport { useApp } from '../../store/useApp.js'\nimport { useTextareaAutosize } from '../../hooks/useTextareaAutosize.js'\nimport { formatTranscript } from '../../lib/transform-messages.js'\n\nexport function Chat ({ onEndChat }) {\n  const { availability, thread, messages, agent, agentStatus, isAgentTyping } = useApp()\n\n  const [userMessage, setUserMessage] = useState('')\n\n  const messageRef = useRef()\n\n  useTextareaAutosize(messageRef.current, userMessage)\n\n  useEffect(() => {\n    if (messages.length !== 0) {\n      const chatBody = document.querySelector('.wc-body')\n      chatBody.scrollTop = chatBody.scrollHeight\n    }\n  }, [messages, isAgentTyping])\n\n  useEffect(() => {\n    const label = document.querySelector('.wc-form__label')\n\n    if (userMessage.length === 0) {\n      label.classList.remove('govuk-visually-hidden')\n    } else {\n      label.classList.add('govuk-visually-hidden')\n    }\n  }, [userMessage])\n\n  const onChange = e => {\n    setUserMessage(e.target?.value)\n  }\n\n  const agentName = agent?.nickname || agent?.firstName\n\n  let connectionHeadlineText = 'Connecting to Floodline'\n\n  if (agentStatus === 'closed') {\n    connectionHeadlineText = agentName ? `${agentName} ended the session` : 'Session ended by advisor'\n  } else if (agentStatus) {\n    if (agentName) {\n      connectionHeadlineText = `You are speaking with ${agentName}`\n    } else {\n      connectionHeadlineText = 'No advisers currently available'\n    }\n  }\n\n  if (availability === 'UNAVAILABLE') {\n    connectionHeadlineText = 'Webchat is not currently available'\n  }\n\n  const sendMessage = e => {\n    e.preventDefault()\n\n    if (messageRef.current.value.length === 0) {\n      return\n    }\n\n    try {\n      thread.sendTextMessage(sanitizeHtml(messageRef.current.value.trim()))\n    } catch (err) {\n      console.log('[Chat Error] sendMessage', err)\n    }\n\n    setUserMessage('')\n  }\n\n  const saveChat = () => {\n    const transcript = formatTranscript(messages)\n\n    const saveChatLink = document.querySelector('#transcript-download')\n\n    saveChatLink.setAttribute('href', `data:text/plain;charset=utf-8,${transcript}`)\n    saveChatLink.click()\n  }\n\n  return (\n    <>\n      <PanelHeader />\n\n      <div className='wc-status'>\n        <p className='wc-status__availability govuk-body-s'>{connectionHeadlineText}</p>\n        <a className='wc-status__link govuk-!-font-size-16' href='#' data-module='govuk-button' onClick={onEndChat}>End chat</a>\n      </div>\n\n      <div className='wc-body'>\n        <div className='wc-chat__body'>\n          <ul className='wc-chat__messages'>\n            {messages.length\n              ? messages.map((msg, index) => <Message key={msg.id} message={msg} previousMessage={messages[index - 1]} />)\n              : null}\n            {isAgentTyping\n              ? (\n                <li className='wc-chat__message govuk-body outbound'>\n                  <div className='wc-chat__from govuk-!-font-size-14'>{agentName} is typing</div>\n                  <div className='wc-chat__text outbound'>\n                    <svg width='28' height='16' x='0px' y='0px' viewBox='0 0 28 16'>\n                      <circle stroke='none' cx='3' cy='8' r='3' fill='currentColor' />\n                      <circle stroke='none' cx='14' cy='8' r='3' fill='currentColor' />\n                      <circle stroke='none' cx='25' cy='8' r='3' fill='currentColor' />\n                    </svg>\n                  </div>\n                </li>\n                )\n              : null}\n          </ul>\n        </div>\n      </div>\n\n      <PanelFooter>\n        <div className='wc-footer__input'>\n          <form className='wc-form' noValidate>\n            <label className='govuk-label wc-form__label govuk-!-font-size-16' htmlFor='wc-form-textarea'>\n              Your message<span className='govuk-visually-hidden'> (enter key submits)</span>\n            </label>\n\n            <textarea\n              ref={messageRef}\n              rows='1'\n              aria-required='true'\n              className='wc-form__textarea govuk-textarea govuk-!-font-size-16'\n              id='wc-form-textarea'\n              name='message'\n              onChange={onChange}\n              value={userMessage}\n            />\n\n            <input\n              type='submit'\n              className='wc-form__button govuk-button govuk-!-font-size-16'\n              value='Send'\n              data-prevent-double-click='true'\n              onClick={sendMessage}\n            />\n          </form>\n        </div>\n\n        <div className='wc-footer__settings'>\n          <a\n            href='#'\n            className='wc-footer__settings-link'\n            data-module='govuk-button'\n          >\n            Settings\n          </a>\n          <a\n            href='#'\n            id='transcript-download'\n            className='wc-footer__settings-link'\n            data-module='govuk-button'\n            download='floodline-webchat-transcript.txt'\n            onClick={saveChat}\n          >\n            Save chat\n          </a>\n        </div>\n      </PanelFooter>\n    </>\n  )\n}\n","import React from 'react'\n\nexport const ErrorSummary = ({ errors }) => {\n  const errs = Object.keys(errors)\n\n  const goToInput = e => {\n    e.preventDefault()\n    const key = e.target.getAttribute('data-key')\n    document.querySelector(`#wc-${key}`).focus()\n  }\n\n  if (errs.length === 0) {\n    return null\n  }\n\n  return (\n    <div className='govuk-error-summary govuk-!-static-margin-bottom-7' data-module='govuk-error-summary' tabIndex='-1'>\n      <div role='alert'>\n        <h2 id='wc-error' className='govuk-error-summary__title'>\n          There is a problem\n        </h2>\n        <div className='govuk-error-summary__body'>\n          <ul className='govuk-list govuk-error-summary__list'>\n            {errs.map(key => (\n              <li key={key}>\n                <a href='#' data-key={key} onClick={goToInput}>{errors[key]}</a>\n              </li>\n            ))}\n          </ul>\n        </div>\n      </div>\n    </div>\n  )\n}\n","import React from 'react'\nimport { classnames } from '../../lib/classnames'\n\nexport function Message ({ message, previousMessage }) {\n  const outbound = message.direction === 'outbound'\n\n  const messageOwnerSameAsPrevious = message?.direction === previousMessage?.direction\n\n  return (\n    <li className={classnames('wc-chat__message govuk-body', outbound ? 'outbound' : 'inbound')}>\n      <div className='wc-chat__from govuk-!-font-size-14'>\n        {messageOwnerSameAsPrevious ? null : <span>{outbound ? message.assignee : 'You'}</span>}\n        <span className='govuk-visually-hidden'>:</span>\n      </div>\n      <p className={classnames('wc-chat__text', 'govuk-body-s', outbound ? 'outbound' : 'inbound')}>\n        {message.text}\n      </p>\n    </li>\n  )\n}\n","import React from 'react'\n\nexport function PanelFooter ({ children }) {\n  return (\n    <div className='wc-footer'>\n      {children}\n    </div>\n  )\n}\n","import React from 'react'\nimport { useApp } from '../../store/useApp.js'\n\nexport function PanelHeader () {\n  const { thread, setChatVisibility, setUnseenCount } = useApp()\n\n  const onClose = e => {\n    e.preventDefault()\n    setChatVisibility(false)\n    setUnseenCount(0)\n  }\n\n  let ButtonComponent = (\n    <button className='wc-header__close' aria-label='Close the webchat' onClick={onClose}>\n      <svg aria-hidden='true' focusable='false' width='20' height='20' viewBox='0 0 20 20'>\n        <path d='M10,8.6L15.6,3L17,4.4L11.4,10L17,15.6L15.6,17L10,11.4L4.4,17L3,15.6L8.6,10L3,4.4L4.4,3L10,8.6Z' fill='currentColor' />\n      </svg>\n    </button>\n  )\n\n  if (thread) {\n    ButtonComponent = (\n      <button className='wc-header__hide' aria-label='Minimise the webchat' onClick={onClose}>\n        <svg aria-hidden='true' focusable='false' width='20' height='20' viewBox='0 0 20 20'>\n          <path d='M10 14.4l-7-7L4.4 6l5.6 5.6L15.6 6 17 7.4l-7 7z' fill='currentColor' />\n        </svg>\n      </button>\n    )\n  }\n\n  return (\n    <div className='wc-header'>\n      <h2 id='wc-header-title' className='wc-header__title govuk-heading-s'>\n        Floodline Webchat\n      </h2>\n\n      {ButtonComponent}\n    </div>\n  )\n}\n","import React, { useEffect, useState, useCallback } from 'react'\nimport { createPortal } from 'react-dom'\n\nimport { PreChat } from '../screens/pre-chat.jsx'\nimport { RequestChat } from '../screens/request-chat.jsx'\nimport { Chat } from '../chat/chat.jsx'\nimport { Unavailable } from '../screens/unavailable.jsx'\nimport { EndChat } from '../screens/end-chat.jsx'\n\nimport { useApp } from '../../store/useApp.js'\nimport { useChatSdk } from '../../store/useChatSdk.js'\nimport { useFocusedElements } from '../../hooks/useFocusedElements.js'\n\nexport function Panel () {\n  const { sdk, availability, thread, threadId, setThread, setThreadId, setChatVisibility, setMessages, setUnseenCount } = useApp()\n  const { fetchThread, fetchMessages } = useChatSdk(sdk)\n\n  const [screen, setScreen] = useState(threadId ? 2 : 0)\n\n  useFocusedElements(screen)\n\n  /**\n   * Initializes the eventListener for pressing the escape key\n   */\n  useEffect(() => {\n    const escapeKeyEvent = document.addEventListener('keydown', onEscapeKey)\n\n    return () => {\n      document.removeEventListener('keydown', escapeKeyEvent)\n    }\n  }, [])\n\n  /**\n   * Recovers the thread if there is a threadId but no thread loaded in to state\n   */\n  useEffect(() => {\n    const recover = async () => {\n      try {\n        const fetchedThread = await fetchThread(threadId)\n        setThread(fetchedThread)\n\n        const fetchedMessages = await fetchMessages(fetchedThread, threadId)\n        setMessages(fetchedMessages)\n      } catch (err) {\n        console.log('[Chat Error] fetchThread', err)\n\n        setThreadId()\n        setThread()\n        setScreen(0)\n      }\n    }\n\n    if (threadId) {\n      if (thread) {\n        thread.lastMessageSeen()\n        setUnseenCount(0)\n        setScreen(2)\n      } else {\n        recover()\n      }\n    }\n  }, [thread, threadId])\n\n  const onEscapeKey = useCallback(e => {\n    if (e.key === 'Escape' || e.key === 'Esc') {\n      setChatVisibility(false)\n    }\n  }, [])\n\n  const handleScreenChange = newScreen => e => {\n    e.preventDefault()\n    setScreen(newScreen)\n  }\n\n  const onForward = handleScreenChange(screen + 1)\n  const onBack = handleScreenChange(screen - 1)\n  const onEndChat = handleScreenChange(3)\n  const onResume = handleScreenChange(2)\n\n  const onEndChatConfirm = e => {\n    e.preventDefault()\n    console.log('confirmed end chat')\n  }\n\n  let ScreenComponent\n\n  switch (screen) {\n    case 0:\n      ScreenComponent = <PreChat onForward={onForward} />\n      break\n    case 1:\n      ScreenComponent = <RequestChat onBack={onBack} />\n      break\n    case 2:\n      ScreenComponent = <Chat setScreen={setScreen} onEndChat={onEndChat} />\n      break\n    case 3:\n      ScreenComponent = <EndChat onResume={onResume} onEndChatConfirm={onEndChatConfirm} />\n      break\n    default:\n      ScreenComponent = <PreChat onForward={onForward} />\n  }\n\n  if (availability === 'UNAVAILABLE') {\n    ScreenComponent = <Unavailable />\n  }\n\n  const Component = (\n    <div id='wc-panel' className='wc-panel' role='dialog' tabIndex='-1' aria-modal='true' aria-labelledby='wc-header-title'>\n      {ScreenComponent}\n    </div>\n  )\n\n  return (\n    <>\n      {createPortal(Component, document.body)}\n    </>\n  )\n}\n","import React from 'react'\nimport { PanelHeader } from '../panel/panel-header.jsx'\n\nexport function EndChat ({ onResume, onEndChatConfirm }) {\n  return (\n    <>\n      <PanelHeader />\n      <div className='wc-body'>\n        <h3 className='govuk-heading-s' aria-live='polite'>Are you sure you want to end the chat?</h3>\n        <div className='govuk-button-group'>\n          <a href='#' className='govuk-button govuk-!-font-size-16' data-module='govuk-button' onClick={onEndChatConfirm}>Yes, end chat</a>\n          <a href='#' className='govuk-link govuk-!-font-size-16' onClick={onResume}>No, resume chat</a>\n        </div>\n      </div>\n    </>\n  )\n}\n","import React from 'react'\nimport { PanelHeader } from '../panel/panel-header.jsx'\n\nexport function PreChat ({ onForward }) {\n  return (\n    <>\n      <PanelHeader />\n\n      <div className='wc-body'>\n        <h3 className='govuk-heading-s' aria-live='polite'>What you can use webchat for</h3>\n        <p className='govuk-body-s'>Webchat lets you talk directly to a Floodline adviser.</p>\n\n        <p className='govuk-body-s'>You can use webchat to get:</p>\n        <ul className='govuk-list govuk-list--bullet govuk-body-s'>\n          <li>current flood warnings and alerts in your area</li>\n          <li>information on the flood warning service</li>\n          <li>advice on what to do before, during and after a flood</li>\n        </ul>\n\n        <p className='govuk-body-s'>\n          {\n            'There are other ways to '\n          }\n          <a className='govuk-link' href='https://www.gov.uk/sign-up-for-flood-warnings'>\n            sign up for flood warnings\n          </a>\n          {\n            ' and '\n          }\n          <a className='govuk-link' href='https://www.fws.environment-agency.gov.uk/app/olr/login'>\n            manage your flood warnings account\n          </a>.\n        </p>\n        <p className='govuk-body-s'>Do not use webchat to <a className='govuk-link' href='https://www.gov.uk/report-flood-cause'>report a flood</a>.</p>\n\n        <button className='govuk-button govuk-!-font-size-16' data-module='govuk-button' onClick={onForward}>Continue</button>\n\n        <h3 className='govuk-heading-s'>Other flood information</h3>\n\n        <p className='govuk-body-s'>Call Floodline for all other flood and flood warning information.</p>\n        <p className='govuk-body-s'>\n          <strong>Floodline helpline</strong>\n          <br />\n          Telephone: 0345 988 1188\n          <br />\n          Textphone: 0345 602 6340\n          <br />\n          Open 24 hours a day, 7 days a week\n          <br />\n          <a className='govuk-link' href='https://gov.uk/call-charges'>Find out more about call charges</a>\n        </p>\n      </div>\n    </>\n  )\n}\n","import React, { useRef, useState, useEffect } from 'react'\nimport * as uuid from 'uuid'\n\nimport { classnames } from '../../lib/classnames.js'\nimport { PanelHeader } from '../panel/panel-header.jsx'\nimport { useApp } from '../../store/useApp.js'\nimport { useChatSdk } from '../../store/useChatSdk.js'\nimport { ErrorSummary } from '../errorSummary/error-summary.jsx'\n\nconst QUESTION_MAX_LENGTH = 500\n\nexport function RequestChat ({ onBack }) {\n  const { sdk, setCustomerId, setThreadId, setThread } = useApp()\n  const { fetchCustomerId, fetchThread } = useChatSdk(sdk)\n\n  const [errors, setErrors] = useState({})\n  const [questionLength, setQuestionLength] = useState(0)\n\n  const nameRef = useRef()\n  const questionRef = useRef()\n\n  useEffect(() => {\n    if (Object.keys(errors).length) {\n      document.querySelector('.govuk-error-summary')?.focus()\n    }\n  }, [errors])\n\n  const onQuestionChange = e => {\n    setQuestionLength(e.target.value.length)\n  }\n\n  const onRequestChat = async e => {\n    e.preventDefault()\n\n    const errs = {}\n\n    if (nameRef.current.value.length === 0) {\n      errs.name = 'Enter your name'\n    }\n\n    if (questionRef.current.value.length === 0) {\n      errs.question = 'Enter your question'\n    }\n\n    if (questionRef.current.value.length > QUESTION_MAX_LENGTH) {\n      errs.question = 'Your question must be 500 characters or less'\n    }\n\n    if (Object.keys(errs).length === 0) {\n      try {\n        const threadId = uuid.v4()\n        const customerId = await fetchCustomerId()\n        const thread = await fetchThread(threadId)\n\n        sdk.getCustomer().setName(nameRef.current.value)\n\n        await thread.startChat(questionRef.current.value || 'Begin conversation')\n\n        setCustomerId(customerId)\n        setThreadId(threadId)\n        setThread(thread)\n      } catch (err) {\n        console.log('[Request Chat Error]', err)\n      }\n    }\n\n    setErrors(errs)\n  }\n\n  const isQuestionLengthValid = QUESTION_MAX_LENGTH >= questionLength\n  const questionLengthRemaining = QUESTION_MAX_LENGTH - questionLength\n  const questionLengthExceeded = questionLength - QUESTION_MAX_LENGTH\n\n  let questionHint = `You have ${questionLengthRemaining} characters remaining`\n\n  if (!isQuestionLengthValid) {\n    questionHint = `You have ${questionLengthExceeded} characters too many`\n  }\n\n  return (\n    <>\n      <PanelHeader />\n\n      <div className='wc-body'>\n        <a href='#' className='wc-back-link govuk-back-link' onClick={onBack}>\n          What you can use webchat for\n        </a>\n\n        <ErrorSummary errors={errors} />\n\n        <h3 className='govuk-heading-s' aria-live='polite'>\n          Your name and question\n        </h3>\n\n        <form>\n          <div className={classnames('govuk-form-group', errors.name && 'govuk-form-group--error')}>\n            <label className='govuk-label' htmlFor='wc-name'>\n              Your name\n            </label>\n            {errors.name && (\n              <p className='govuk-error-message'>\n                <span className='govuk-visually-hidden'>Error:</span> {errors.name}\n              </p>\n            )}\n            <input\n              ref={nameRef}\n              className={classnames('govuk-input', errors.name && 'govuk-input--error')}\n              id='wc-name'\n              name='name'\n              type='text'\n              data-testid='request-chat-user-name'\n            />\n          </div>\n\n          <div className='govuk-character-count' data-module='govuk-character-count' data-maxlength='500'>\n            <div className={classnames('govuk-form-group', errors.question && 'govuk-form-group--error')}>\n              <label className='govuk-label' htmlFor='wc-question'>\n                Your question\n              </label>\n              {errors.question && (\n                <p className='govuk-error-message'>\n                  <span className='govuk-visually-hidden'>Error:</span>\n                  {errors.question}\n                </p>\n              )}\n              <textarea\n                ref={questionRef}\n                id='wc-question'\n                name='question'\n                rows='5'\n                aria-describedby='wc-question-info'\n                onChange={onQuestionChange}\n                className={classnames('govuk-textarea', 'govuk-js-character-count', !isQuestionLengthValid || errors.question ? 'govuk-textarea--error' : '')}\n                data-testid='request-chat-user-question'\n              />\n              <div id='wc-question-info' className='govuk-hint govuk-character-count__message' style={{ color: `${!isQuestionLengthValid ? '#d4351c' : ''}` }} aria-hidden='true'>\n                {questionHint}\n              </div>\n              <div className='govuk-character-count__sr-status govuk-visually-hidden' aria-live='polite'>\n                {questionHint}\n              </div>\n            </div>\n          </div>\n\n          <button\n            className='govuk-button govuk-!-margin-top-1 govuk-!-font-size-16'\n            data-module='govuk-button'\n            onClick={onRequestChat}\n          >\n            Request chat\n          </button>\n        </form>\n      </div>\n    </>\n  )\n}\n","import React from 'react'\nimport { PanelHeader } from '../panel/panel-header.jsx'\n\nexport function Unavailable () {\n  return (\n    <>\n      <PanelHeader />\n\n      <div className='wc-body'>\n        <h3 id='wc-subtitle' className='govuk-heading-m'>Webchat is currently not available</h3>\n        <p className='govuk-body-s'>Try again later, or call Floodline:</p>\n        <p className='govuk-body-s'>\n          <strong>Floodline helpline</strong>\n          <br />Telephone: 0345 988 1188\n          <br />Textphone: 0345 602 6340\n          <br />Open 24 hours a day, 7 days a week\n          <br /><a className='govuk-link' href='https://gov.uk/call-charges'>Find out more about call charges</a>\n        </p>\n        <p className='govuk-body-s'>We're running webchat as a trial, it will not always be available.</p>\n      </div>\n    </>\n  )\n}\n","import { useState, useEffect, useCallback } from 'react'\n\nconst setAriaHidden = bool => {\n  for (const node of document.body.children) {\n    if (node.id !== 'wc-panel') {\n      (bool) ? node.setAttribute('aria-hidden', 'true') : node.removeAttribute('aria-hidden')\n    }\n  }\n}\n\nexport const getFocusableElements = () => {\n  const selectors = [\n    '#wc-panel a:not([disabled])',\n    '#wc-panel button:not([disabled])',\n    '#wc-panel select:not([disabled])',\n    '#wc-panel input:not([disabled])',\n    '#wc-panel textarea:not([disabled])',\n    '#wc-panel *[tabindex=\"0\"]:not([disabled])'\n  ]\n\n  const elements = document.body.querySelectorAll(selectors.join(','))\n  return Array.from(elements).filter(e => !e.closest('[hidden]') && !e.closest('[aria-hidden=\"true\"]'))\n}\n\nconst useFocusedElements = screen => {\n  const [panelElements, setPanelElements] = useState([])\n\n  const onKeyDown = useCallback(e => {\n    const webchatPanelElement = document.querySelector('#wc-panel')\n\n    if (e.key === 'Tab') {\n      if (webchatPanelElement && !document.activeElement.closest('#wc-panel')) {\n        webchatPanelElement.focus()\n      }\n\n      if (e.shiftKey) {\n        if (document.activeElement === panelElements[0]) {\n          panelElements[panelElements.length - 1].focus()\n          e.preventDefault()\n        } else if (document.activeElement === document.querySelector('#wc-panel')) {\n          panelElements[panelElements.length - 1]?.focus()\n          e.preventDefault()\n        }\n      } else if (document.activeElement === panelElements[panelElements.length - 1]) {\n        panelElements[0].focus()\n        e.preventDefault()\n      }\n    }\n  }, [panelElements])\n\n  useEffect(() => {\n    setPanelElements(getFocusableElements())\n  }, [screen])\n\n  useEffect(() => {\n    setAriaHidden(true)\n\n    const panelElement = document.querySelector('#wc-panel')\n    panelElement.focus()\n\n    document.addEventListener('keydown', onKeyDown)\n\n    return () => {\n      setAriaHidden()\n      document.body.querySelector('.wc-availability__link')?.focus()\n      document.removeEventListener('keydown', onKeyDown)\n    }\n  }, [panelElements])\n}\n\nexport { useFocusedElements }\n","import { useEffect } from 'react'\n\nexport const useTextareaAutosize = (textAreaRef, value) => {\n  useEffect(() => {\n    if (textAreaRef) {\n      textAreaRef.style.height = '0px'\n\n      const scrollHeight = textAreaRef.scrollHeight\n\n      textAreaRef.style.height = `${scrollHeight}px`\n    }\n  }, [textAreaRef, value])\n}\n","export async function checkAvailability (endpoint) {\n  const response = await fetch(endpoint)\n  const data = await response.json()\n\n  return {\n    availability: data.availability || 'UNAVAILABLE'\n  }\n}\n","export const classnames = (...classes) => classes.filter(classname => classname && typeof classname === 'string').join(' ')\n","import * as uuid from 'uuid'\nimport sanitizeHtml from 'sanitize-html'\nimport { DateTime } from 'luxon'\n\nexport const transformMessage = message => {\n  return {\n    id: message.id,\n    text: sanitizeHtml(message.messageContent?.text),\n    createdAt: new Date(message.createdAt),\n    user: message.authorEndUserIdentity?.fullName?.trim() || null,\n    assignee: message.authorUser?.firstName || null,\n    direction: message.direction\n  }\n}\n\nexport const transformMessages = messages => messages.map(message => transformMessage(message))\n\nexport const formatTranscript = messages => {\n  const now = DateTime.local()\n  now.setZone('Europe/London')\n\n  let string = `Floodline webchat transcript, ${now.toFormat('HH:mm:ss a, dd LLLL yyyy')}, (ID: ${uuid.v4().split('-')[0]})\\n\\n`\n\n  for (const message of messages) {\n    const { text, direction, user, assignee, createdAt } = message\n\n    const author = direction === 'inbound' ? user : `${assignee} (Floodline adviser)`\n    const date = DateTime.fromJSDate(new Date(createdAt)).setZone('Europe/London').toFormat('HH:mm:ss a, dd LLLL yyyy')\n\n    string += `[${date}] ${author}: \\n${text}\\n\\n`\n  }\n\n  string = string.replace(/<a\\b[^>]*>/i, '').replace(/<\\/a>/i, '')\n\n  return encodeURIComponent(string)\n}\n","import React, { createContext, useEffect, useReducer, useMemo } from 'react'\nimport { ChatEvent } from '@nice-devone/nice-cxone-chat-web-sdk'\n\nimport { initialState, reducer, CUSTOMER_ID_STORAGE_KEY, THREAD_ID_STORAGE_KEY } from './reducer.js'\n\nexport const AppContext = createContext(initialState)\n\nexport const AppProvider = ({ sdk, availability, children }) => {\n  const [state, dispatch] = useReducer(reducer, initialState)\n\n  /**\n   * SDK event handlers\n   */\n  const onLiveChatRecovered = e => {\n    dispatch({ type: 'SET_AGENT', payload: e.detail.data.inboxAssignee })\n    dispatch({ type: 'SET_AGENT_STATUS', payload: e.detail.data.contact.status })\n    dispatch({ type: 'SET_UNSEEN_COUNT', payload: e.detail.data.contact.customerStatistics.unseenMessagesCount })\n  }\n\n  const onAssignedAgentChanged = e => {\n    dispatch({ type: 'SET_AGENT', payload: e.detail.data.inboxAssignee })\n    dispatch({ type: 'SET_AGENT_STATUS', payload: e.detail.data.case.status })\n  }\n\n  const onAgentTypingStarted = () => {\n    dispatch({ type: 'SET_AGENT_TYPING', payload: true })\n  }\n\n  const onAgentTypingEnded = () => {\n    dispatch({ type: 'SET_AGENT_TYPING', payload: false })\n  }\n\n  const onMessageCreated = e => {\n    dispatch({ type: 'SET_MESSAGE', payload: e.detail.data.message })\n    dispatch({ type: 'SET_AGENT_STATUS', payload: e.detail.data.case.status })\n    dispatch({ type: 'SET_UNSEEN_COUNT', payload: e.detail.data.case.customerStatistics.unseenMessagesCount })\n  }\n\n  const onContactStatusChanged = e => {\n    dispatch({ type: 'SET_AGENT_STATUS', payload: e.detail.data.case.status })\n  }\n\n  useEffect(() => {\n    sdk.onChatEvent(ChatEvent.LIVECHAT_RECOVERED, onLiveChatRecovered)\n    sdk.onChatEvent(ChatEvent.MESSAGE_CREATED, onMessageCreated)\n    sdk.onChatEvent(ChatEvent.AGENT_TYPING_STARTED, onAgentTypingStarted)\n    sdk.onChatEvent(ChatEvent.AGENT_TYPING_ENDED, onAgentTypingEnded)\n    sdk.onChatEvent(ChatEvent.ASSIGNED_AGENT_CHANGED, onAssignedAgentChanged)\n    sdk.onChatEvent(ChatEvent.CONTACT_STATUS_CHANGED, onContactStatusChanged)\n  }, [sdk])\n\n  /**\n   * Initialize customerId, threadId and whether the webchat should be open\n   */\n  useEffect(() => {\n    dispatch({ type: 'SET_AVAILABILITY', payload: availability })\n\n    setCustomerId(window.localStorage.getItem(CUSTOMER_ID_STORAGE_KEY))\n    setThreadId(window.localStorage.getItem(THREAD_ID_STORAGE_KEY))\n\n    if (window.location.hash === '#webchat') {\n      setChatVisibility(true)\n    }\n  }, [])\n\n  /**\n   * State update functions\n   */\n  const setChatVisibility = payload => {\n    if (!payload) {\n      window.location.hash = ''\n    }\n\n    dispatch({ type: 'SET_CHAT_VISIBILITY', payload })\n  }\n\n  const setCustomerId = customerId => {\n    dispatch({ type: 'SET_CUSTOMER_ID', payload: customerId })\n  }\n\n  const setThreadId = threadId => {\n    dispatch({ type: 'SET_THREAD_ID', payload: threadId })\n  }\n\n  const setThread = thread => {\n    dispatch({ type: 'SET_THREAD', payload: thread })\n  }\n\n  const setMessages = messages => {\n    dispatch({ type: 'SET_MESSAGES', payload: messages })\n  }\n\n  const setUnseenCount = unseenCount => {\n    dispatch({ type: 'SET_UNSEEN_COUNT', payload: unseenCount })\n  }\n\n  /**\n   * Application-wide state and state functions\n   */\n  const store = useMemo(() => ({\n    ...state,\n    sdk,\n    setCustomerId,\n    setThreadId,\n    setThread,\n    setMessages,\n    setUnseenCount,\n    setChatVisibility,\n    onLiveChatRecovered,\n    onAssignedAgentChanged,\n    onAgentTypingStarted,\n    onAgentTypingEnded,\n    onMessageCreated,\n    onContactStatusChanged\n  }))\n\n  return (\n    <AppContext.Provider value={store}>\n      {children}\n    </AppContext.Provider>\n  )\n}\n","import { transformMessages, transformMessage } from '../lib/transform-messages'\nimport { CUSTOMER_ID_STORAGE_KEY, THREAD_ID_STORAGE_KEY } from './reducer'\n\nconst setCustomerId = (state, payload) => {\n  if (payload) {\n    window.localStorage.setItem(CUSTOMER_ID_STORAGE_KEY, payload)\n  } else {\n    window.localStorage.removeItem(CUSTOMER_ID_STORAGE_KEY)\n  }\n\n  return {\n    ...state,\n    customerId: payload\n  }\n}\n\nconst setThreadId = (state, payload) => {\n  if (payload) {\n    window.localStorage.setItem(THREAD_ID_STORAGE_KEY, payload)\n  } else {\n    window.localStorage.removeItem(THREAD_ID_STORAGE_KEY)\n  }\n\n  return {\n    ...state,\n    threadId: payload\n  }\n}\n\nconst setChatVisibility = (state, payload) => {\n  return {\n    ...state,\n    isChatOpen: payload\n  }\n}\n\nconst setAvailability = (state, payload) => {\n  return {\n    ...state,\n    availability: payload\n  }\n}\n\nconst setThread = (state, payload) => {\n  return {\n    ...state,\n    thread: payload\n  }\n}\n\nconst setMessage = (state, payload) => {\n  return {\n    ...state,\n    messages: [...state.messages, transformMessage(payload)]\n  }\n}\n\nconst setMessages = (state, payload) => {\n  return {\n    ...state,\n    messages: transformMessages(payload).reverse()\n  }\n}\n\nconst setAgent = (state, payload) => {\n  return {\n    ...state,\n    agent: payload\n  }\n}\n\nconst setAgentIsTyping = (state, payload) => {\n  return {\n    ...state,\n    isAgentTyping: payload\n  }\n}\n\nconst setAgentStatus = (state, payload) => {\n  return {\n    ...state,\n    agentStatus: payload\n  }\n}\n\nconst setUnseenCount = (state, payload) => {\n  return {\n    ...state,\n    unseenCount: payload\n  }\n}\n\nexport const actionsMap = {\n  SET_CHAT_VISIBILITY: setChatVisibility,\n  SET_AVAILABILITY: setAvailability,\n  SET_CUSTOMER_ID: setCustomerId,\n  SET_THREAD_ID: setThreadId,\n  SET_THREAD: setThread,\n  SET_MESSAGE: setMessage,\n  SET_MESSAGES: setMessages,\n  SET_AGENT: setAgent,\n  SET_AGENT_TYPING: setAgentIsTyping,\n  SET_AGENT_STATUS: setAgentStatus,\n  SET_UNSEEN_COUNT: setUnseenCount\n}\n","import { actionsMap } from './actions-map'\n\nexport const CUSTOMER_ID_STORAGE_KEY = 'webchat_customer_id'\nexport const THREAD_ID_STORAGE_KEY = 'webchat_thread_id'\n\nexport const initialState = {\n  availability: null,\n  customerId: null,\n  threadId: null,\n  thread: null,\n  messages: [],\n  unseenCount: 0,\n  agent: null,\n  agentStatus: null,\n  isAgentTyping: false,\n  isChatOpen: false\n}\n\nexport const reducer = (state, action) => {\n  const { type, payload } = action\n\n  const fn = actionsMap[type]\n\n  if (fn) {\n    const actionFunction = fn.bind(this, state, payload)\n    return actionFunction()\n  }\n\n  return state\n}\n","import { useContext } from 'react'\n\nimport { AppContext } from './AppProvider.jsx'\n\nexport const useApp = () => useContext(AppContext)\n","export const useChatSdk = sdk => {\n  const connect = async () => sdk.authorize()\n\n  const fetchCustomerId = async () => {\n    const response = await connect()\n    return response?.consumerIdentity.idOnExternalPlatform\n  }\n\n  const fetchThread = async threadId => {\n    await connect()\n    return sdk.getThread(threadId)\n  }\n\n  const fetchMessages = async (thread, threadId) => {\n    await connect()\n\n    const recovered = await thread.recover(threadId)\n\n    const allMessages = []\n    let fetchedMessages = recovered.messages\n\n    while (fetchedMessages.length) {\n      fetchedMessages.map(msg => allMessages.push(msg))\n\n      try {\n        const response = await thread.loadMoreMessages()\n        fetchedMessages = response.data.messages\n      } catch (err) {\n        fetchedMessages = []\n      }\n    }\n\n    return allMessages\n  }\n\n  return { connect, fetchCustomerId, fetchThread, fetchMessages }\n}\n","module.exports = require(\"@nice-devone/nice-cxone-chat-web-sdk\");","module.exports = require(\"luxon\");","module.exports = require(\"react\");","module.exports = require(\"react-dom\");","module.exports = require(\"react-dom/client\");","module.exports = require(\"sanitize-html\");","module.exports = require(\"uuid\");","// The module cache\nvar __webpack_module_cache__ = {};\n\n// The require function\nfunction __webpack_require__(moduleId) {\n\t// Check if module is in cache\n\tvar cachedModule = __webpack_module_cache__[moduleId];\n\tif (cachedModule !== undefined) {\n\t\treturn cachedModule.exports;\n\t}\n\t// Create a new module (and put it into the cache)\n\tvar module = __webpack_module_cache__[moduleId] = {\n\t\t// no module.id needed\n\t\t// no module.loaded needed\n\t\texports: {}\n\t};\n\n\t// Execute the module function\n\t__webpack_modules__[moduleId](module, module.exports, __webpack_require__);\n\n\t// Return the exports of the module\n\treturn module.exports;\n}\n\n","// getDefaultExport function for compatibility with non-harmony modules\n__webpack_require__.n = (module) => {\n\tvar getter = module && module.__esModule ?\n\t\t() => (module['default']) :\n\t\t() => (module);\n\t__webpack_require__.d(getter, { a: getter });\n\treturn getter;\n};","// define getter functions for harmony exports\n__webpack_require__.d = (exports, definition) => {\n\tfor(var key in definition) {\n\t\tif(__webpack_require__.o(definition, key) && !__webpack_require__.o(exports, key)) {\n\t\t\tObject.defineProperty(exports, key, { enumerable: true, get: definition[key] });\n\t\t}\n\t}\n};","__webpack_require__.o = (obj, prop) => (Object.prototype.hasOwnProperty.call(obj, prop))","// define __esModule on exports\n__webpack_require__.r = (exports) => {\n\tif(typeof Symbol !== 'undefined' && Symbol.toStringTag) {\n\t\tObject.defineProperty(exports, Symbol.toStringTag, { value: 'Module' });\n\t}\n\tObject.defineProperty(exports, '__esModule', { value: true });\n};","import React from 'react'\nimport { createRoot } from 'react-dom/client'\nimport { ChatSdk } from '@nice-devone/nice-cxone-chat-web-sdk'\nimport { Availability } from './components/availability/availability.jsx'\nimport { checkAvailability } from './lib/check-availability'\nimport { AppProvider } from './store/AppProvider.jsx'\nimport { CUSTOMER_ID_STORAGE_KEY } from './store/reducer.js'\n\nexport async function init (container, options) {\n  const sdk = new ChatSdk({\n    brandId: options.brandId,\n    channelId: options.channelId,\n    customerId: window.localStorage.getItem(CUSTOMER_ID_STORAGE_KEY) || '',\n    environment: options.environment\n  })\n\n  const root = createRoot(container)\n  let availability\n  try {\n    const result = await checkAvailability(options.availabilityEndpoint)\n    availability = result.availability\n  } catch (e) {\n    availability = 'UNAVAILABLE'\n  }\n  root.render(\n    <AppProvider sdk={sdk} availability={availability}>\n      <Availability availability={availability} />\n    </AppProvider>\n  )\n}\n"],"names":["React","useEffect","useRef","useState","classnames","Panel","useApp","Availability","availability","messages","isChatOpen","setChatVisibility","unseenCount","isFixed","setIsFixed","buttonRef","onClick","onKeyDown","event","key","preventDefault","onKeyUp","intersectionCallback","entries","entry","isBelowFold","isIntersecting","boundingClientRect","top","observer","window","IntersectionObserver","rootMargin","parentElement","current","observe","unobserve","document","documentElement","classList","toggle","body","TextComponent","createElement","Fragment","length","className","ref","href","draggable","sanitizeHtml","PanelHeader","PanelFooter","Message","useTextareaAutosize","formatTranscript","Chat","onEndChat","thread","agent","agentStatus","isAgentTyping","userMessage","setUserMessage","messageRef","chatBody","querySelector","scrollTop","scrollHeight","label","remove","add","onChange","e","target","value","agentName","nickname","firstName","connectionHeadlineText","sendMessage","sendTextMessage","trim","err","console","log","saveChat","transcript","saveChatLink","setAttribute","click","map","msg","index","id","message","previousMessage","width","height","x","y","viewBox","stroke","cx","cy","r","fill","noValidate","htmlFor","rows","name","type","download","ErrorSummary","errors","errs","Object","keys","goToInput","getAttribute","focus","tabIndex","role","outbound","direction","messageOwnerSameAsPrevious","assignee","text","children","setUnseenCount","onClose","ButtonComponent","focusable","d","useCallback","createPortal","PreChat","RequestChat","Unavailable","EndChat","useChatSdk","useFocusedElements","sdk","threadId","setThread","setThreadId","setMessages","fetchThread","fetchMessages","screen","setScreen","escapeKeyEvent","addEventListener","onEscapeKey","removeEventListener","recover","fetchedThread","fetchedMessages","lastMessageSeen","handleScreenChange","newScreen","onForward","onBack","onResume","onEndChatConfirm","ScreenComponent","Component","uuid","QUESTION_MAX_LENGTH","setCustomerId","fetchCustomerId","setErrors","questionLength","setQuestionLength","nameRef","questionRef","onQuestionChange","onRequestChat","question","v4","customerId","getCustomer","setName","startChat","isQuestionLengthValid","questionLengthRemaining","questionLengthExceeded","questionHint","style","color","setAriaHidden","bool","node","removeAttribute","getFocusableElements","selectors","elements","querySelectorAll","join","Array","from","filter","closest","panelElements","setPanelElements","webchatPanelElement","activeElement","shiftKey","panelElement","textAreaRef","checkAvailability","endpoint","response","fetch","data","json","classes","classname","DateTime","transformMessage","messageContent","createdAt","Date","user","authorEndUserIdentity","fullName","authorUser","transformMessages","now","local","setZone","string","toFormat","split","author","date","fromJSDate","replace","encodeURIComponent","createContext","useReducer","useMemo","ChatEvent","initialState","reducer","CUSTOMER_ID_STORAGE_KEY","THREAD_ID_STORAGE_KEY","AppContext","AppProvider","state","dispatch","onLiveChatRecovered","payload","detail","inboxAssignee","contact","status","customerStatistics","unseenMessagesCount","onAssignedAgentChanged","case","onAgentTypingStarted","onAgentTypingEnded","onMessageCreated","onContactStatusChanged","onChatEvent","LIVECHAT_RECOVERED","MESSAGE_CREATED","AGENT_TYPING_STARTED","AGENT_TYPING_ENDED","ASSIGNED_AGENT_CHANGED","CONTACT_STATUS_CHANGED","localStorage","getItem","location","hash","store","Provider","setItem","removeItem","setAvailability","setMessage","reverse","setAgent","setAgentIsTyping","setAgentStatus","actionsMap","SET_CHAT_VISIBILITY","SET_AVAILABILITY","SET_CUSTOMER_ID","SET_THREAD_ID","SET_THREAD","SET_MESSAGE","SET_MESSAGES","SET_AGENT","SET_AGENT_TYPING","SET_AGENT_STATUS","SET_UNSEEN_COUNT","action","fn","actionFunction","bind","useContext","connect","authorize","consumerIdentity","idOnExternalPlatform","getThread","recovered","allMessages","push","loadMoreMessages","createRoot","ChatSdk","init","container","options","brandId","channelId","environment","root","result","availabilityEndpoint","render"],"sourceRoot":""}

package/package.json

@@ -1,6 +1,6 @@
 {
   "name": "@defra/flood-webchat",
-  "version": "0.0.1-beta.15",
+  "version": "0.0.1-beta.17",
   "description": "",
   "main": "dist/server.js",
   "browser": "dist/client.js",

package/src/client/components/availability/availability.jsx

@@ -5,7 +5,7 @@ import { Panel } from '../panel/panel.jsx'
 import { useApp } from '../../store/useApp'
 
 export function Availability () {
-  const { availability, messages, isChatOpen, setChatVisibility } = useApp()
+  const { availability, messages, isChatOpen, setChatVisibility, unseenCount } = useApp()
 
   const [isFixed, setIsFixed] = useState(false)
   const buttonRef = useRef()
@@ -79,6 +79,7 @@ export function Availability () {
                 onKeyDown={onKeyDown}
               >
                 {TextComponent}
+                {unseenCount > 0 && !isChatOpen ? <span className='wc-open-btn__unseen'>{unseenCount}</span> : null}
               </a>
             </div>
           </div>

package/src/client/components/availability/availability.scss

@@ -34,10 +34,6 @@
   margin-bottom: 0;
   fill: govuk-colour('black');
 
-  @include mq ($from: tablet) {
-    margin-right: 10px;
-  }
-
   .govuk-visually-hidden, .wc-availability__unseen {
     pointer-events: none;
   }
@@ -86,4 +82,108 @@
     padding-left: 7px;
     padding-right: 7px;
   }
-}
+}
+
+// Define a mixin for the common styles
+@mixin link-icon-styles {
+  position: relative;
+  display: inline-block;
+  margin-right: 5px;
+  fill: govuk-colour('black');
+  @include govuk-font($size: 19);
+
+  &:last-of-type {
+    margin-right: 0;
+  }
+
+  @include mq ($from: tablet) {
+    margin-right: 10px;
+  }
+
+  &__icon {
+    color: govuk-colour('black');
+  }
+
+  svg {
+    position: relative;
+    display: inline-block;
+    color: currentcolor;
+    vertical-align: top;
+    margin-right: 7px;
+    top: 1px;
+
+    @include mq ($from: tablet) {
+      margin-right: 8px;
+      top: 4px;
+    }
+  }
+
+  &:hover {
+    color: $govuk-link-hover-colour;
+  }
+
+  &:active {
+    color: govuk-colour('black');
+  }
+}
+
+.defra-link-icon {
+  @include link-icon-styles;
+}
+
+.wc-open-btn {
+  @include link-icon-styles;
+  margin-bottom: 0;
+
+  &:visited {
+    color: $govuk-link-colour;
+  }
+
+  span {
+    pointer-events: none;
+  }
+
+  svg {
+    @include mq ($from: 'tablet') {
+      top: 3px;
+    }
+    color: govuk-colour('black');
+    pointer-events: none;
+  }
+
+  &:focus {
+    box-shadow: none;
+    background-color: transparent;
+    text-decoration: underline;
+    color: $govuk-focus-colour;
+  }
+
+  &:hover:not(:focus):not(:active) {
+    color: $govuk-link-hover-colour;
+
+    svg {
+      color: govuk-colour('dark-blue');
+    }
+
+    .wc-open-btn__unseen {
+      background-color: govuk-colour('dark-blue');
+    }
+  }
+
+  &__unseen {
+    display: inline-block;
+    position: relative;
+    border-radius: 10px;
+    background-color: govuk-colour('black');
+    color: #ffffff;
+    font-weight: bold;
+    font-size: 14px;
+    padding: 0 6px;
+    margin-left: 5px;
+    @include mq ($from: tablet) {
+      top: -1px;
+      padding-left: 7px;
+      padding-right: 7px;
+    }
+  }
+}

package/src/client/components/chat/chat.jsx

@@ -7,6 +7,7 @@ import { Message } from '../message/message.jsx'
 
 import { useApp } from '../../store/useApp.js'
 import { useTextareaAutosize } from '../../hooks/useTextareaAutosize.js'
+import { formatTranscript } from '../../lib/transform-messages.js'
 
 export function Chat ({ onEndChat }) {
   const { availability, thread, messages, agent, agentStatus, isAgentTyping } = useApp()
@@ -72,6 +73,15 @@ export function Chat ({ onEndChat }) {
     setUserMessage('')
   }
 
+  const saveChat = () => {
+    const transcript = formatTranscript(messages)
+
+    const saveChatLink = document.querySelector('#transcript-download')
+
+    saveChatLink.setAttribute('href', `data:text/plain;charset=utf-8,${transcript}`)
+    saveChatLink.click()
+  }
+
   return (
     <>
       <PanelHeader />
@@ -134,8 +144,23 @@ export function Chat ({ onEndChat }) {
         </div>
 
         <div className='wc-footer__settings'>
-          <a href='#' className='wc-footer__settings-link' data-module='govuk-button'>Settings</a>
-          <a href='#' className='wc-footer__settings-link' data-module='govuk-button' download='transcript.txt'>Save chat</a>
+          <a
+            href='#'
+            className='wc-footer__settings-link'
+            data-module='govuk-button'
+          >
+            Settings
+          </a>
+          <a
+            href='#'
+            id='transcript-download'
+            className='wc-footer__settings-link'
+            data-module='govuk-button'
+            download='floodline-webchat-transcript.txt'
+            onClick={saveChat}
+          >
+            Save chat
+          </a>
         </div>
       </PanelFooter>
     </>

package/src/client/components/panel/panel-header.jsx

@@ -2,11 +2,12 @@ import React from 'react'
 import { useApp } from '../../store/useApp.js'
 
 export function PanelHeader () {
-  const { thread, setChatVisibility } = useApp()
+  const { thread, setChatVisibility, setUnseenCount } = useApp()
 
   const onClose = e => {
     e.preventDefault()
     setChatVisibility(false)
+    setUnseenCount(0)
   }
 
   let ButtonComponent = (

package/src/client/components/panel/panel.jsx

@@ -12,7 +12,7 @@ import { useChatSdk } from '../../store/useChatSdk.js'
 import { useFocusedElements } from '../../hooks/useFocusedElements.js'
 
 export function Panel () {
-  const { sdk, availability, thread, threadId, setThread, setThreadId, setChatVisibility, setMessages } = useApp()
+  const { sdk, availability, thread, threadId, setThread, setThreadId, setChatVisibility, setMessages, setUnseenCount } = useApp()
   const { fetchThread, fetchMessages } = useChatSdk(sdk)
 
   const [screen, setScreen] = useState(threadId ? 2 : 0)
@@ -51,7 +51,13 @@ export function Panel () {
     }
 
     if (threadId) {
-      (thread) ? setScreen(2) : recover()
+      if (thread) {
+        thread.lastMessageSeen()
+        setUnseenCount(0)
+        setScreen(2)
+      } else {
+        recover()
+      }
     }
   }, [thread, threadId])
 

package/src/client/lib/transform-messages.js

@@ -1,4 +1,6 @@
+import * as uuid from 'uuid'
 import sanitizeHtml from 'sanitize-html'
+import { DateTime } from 'luxon'
 
 export const transformMessage = message => {
   return {
@@ -12,3 +14,23 @@ export const transformMessage = message => {
 }
 
 export const transformMessages = messages => messages.map(message => transformMessage(message))
+
+export const formatTranscript = messages => {
+  const now = DateTime.local()
+  now.setZone('Europe/London')
+
+  let string = `Floodline webchat transcript, ${now.toFormat('HH:mm:ss a, dd LLLL yyyy')}, (ID: ${uuid.v4().split('-')[0]})\n\n`
+
+  for (const message of messages) {
+    const { text, direction, user, assignee, createdAt } = message
+
+    const author = direction === 'inbound' ? user : `${assignee} (Floodline adviser)`
+    const date = DateTime.fromJSDate(new Date(createdAt)).setZone('Europe/London').toFormat('HH:mm:ss a, dd LLLL yyyy')
+
+    string += `[${date}] ${author}: \n${text}\n\n`
+  }
+
+  string = string.replace(/<a\b[^>]*>/i, '').replace(/<\/a>/i, '')
+
+  return encodeURIComponent(string)
+}

package/src/client/store/AppProvider.jsx

@@ -14,6 +14,7 @@ export const AppProvider = ({ sdk, availability, children }) => {
   const onLiveChatRecovered = e => {
     dispatch({ type: 'SET_AGENT', payload: e.detail.data.inboxAssignee })
     dispatch({ type: 'SET_AGENT_STATUS', payload: e.detail.data.contact.status })
+    dispatch({ type: 'SET_UNSEEN_COUNT', payload: e.detail.data.contact.customerStatistics.unseenMessagesCount })
   }
 
   const onAssignedAgentChanged = e => {
@@ -32,6 +33,7 @@ export const AppProvider = ({ sdk, availability, children }) => {
   const onMessageCreated = e => {
     dispatch({ type: 'SET_MESSAGE', payload: e.detail.data.message })
     dispatch({ type: 'SET_AGENT_STATUS', payload: e.detail.data.case.status })
+    dispatch({ type: 'SET_UNSEEN_COUNT', payload: e.detail.data.case.customerStatistics.unseenMessagesCount })
   }
 
   const onContactStatusChanged = e => {
@@ -88,6 +90,10 @@ export const AppProvider = ({ sdk, availability, children }) => {
     dispatch({ type: 'SET_MESSAGES', payload: messages })
   }
 
+  const setUnseenCount = unseenCount => {
+    dispatch({ type: 'SET_UNSEEN_COUNT', payload: unseenCount })
+  }
+
   /**
    * Application-wide state and state functions
    */
@@ -98,6 +104,7 @@ export const AppProvider = ({ sdk, availability, children }) => {
     setThreadId,
     setThread,
     setMessages,
+    setUnseenCount,
     setChatVisibility,
     onLiveChatRecovered,
     onAssignedAgentChanged,

package/src/client/store/actions-map.js

@@ -83,6 +83,13 @@ const setAgentStatus = (state, payload) => {
   }
 }
 
+const setUnseenCount = (state, payload) => {
+  return {
+    ...state,
+    unseenCount: payload
+  }
+}
+
 export const actionsMap = {
   SET_CHAT_VISIBILITY: setChatVisibility,
   SET_AVAILABILITY: setAvailability,
@@ -93,5 +100,6 @@ export const actionsMap = {
   SET_MESSAGES: setMessages,
   SET_AGENT: setAgent,
   SET_AGENT_TYPING: setAgentIsTyping,
-  SET_AGENT_STATUS: setAgentStatus
+  SET_AGENT_STATUS: setAgentStatus,
+  SET_UNSEEN_COUNT: setUnseenCount
 }

package/src/client/store/reducer.js

@@ -9,6 +9,7 @@ export const initialState = {
   threadId: null,
   thread: null,
   messages: [],
+  unseenCount: 0,
   agent: null,
   agentStatus: null,
   isAgentTyping: false,