@dawntech/blip-tools 0.4.0 → 0.5.0

package/dist/index.cjs

@@ -581,6 +581,58 @@ function validateInstance(params) {
     }
 }
 
+class BlipMonitoring {
+    api;
+    constructor(context) {
+        this.api = context.api;
+    }
+    async getTickets() {
+        try {
+            const response = await this.api.post('/commands', {
+                id: crypto.randomUUID(),
+                to: 'postmaster@desk.msging.net',
+                method: 'get',
+                uri: '/monitoring/tickets',
+            });
+            validateResponse(response);
+            return response.data.resource;
+        }
+        catch (error) {
+            throw handleError(error);
+        }
+    }
+    async getTicketMetrics() {
+        try {
+            const response = await this.api.post('/commands', {
+                id: crypto.randomUUID(),
+                to: 'postmaster@desk.msging.net',
+                method: 'get',
+                uri: '/monitoring/ticket-metrics',
+            });
+            validateResponse(response);
+            return response.data.resource;
+        }
+        catch (error) {
+            throw handleError(error);
+        }
+    }
+    async getAttendantStatusMetrics() {
+        try {
+            const response = await this.api.post('/commands', {
+                id: crypto.randomUUID(),
+                to: 'postmaster@desk.msging.net',
+                method: 'get',
+                uri: '/monitoring/attendant-status-metrics',
+            });
+            validateResponse(response);
+            return response.data.resource;
+        }
+        catch (error) {
+            throw handleError(error);
+        }
+    }
+}
+
 class Blip {
     api;
     bucket;
@@ -593,6 +645,7 @@ class Blip {
     interaction;
     ticket;
     whatsapp;
+    monitoring;
     constructor(params) {
         validateInstance(params);
         this.api = axios.create({
@@ -612,6 +665,7 @@ class Blip {
         this.interaction = new BlipInteraction({ blipContext: this.context });
         this.ticket = new BlipTicket({ api: this.api });
         this.whatsapp = new BlipWhatsapp({ api: this.api });
+        this.monitoring = new BlipMonitoring({ api: this.api });
     }
 }
 

package/dist/index.mjs

@@ -579,6 +579,58 @@ function validateInstance(params) {
     }
 }
 
+class BlipMonitoring {
+    api;
+    constructor(context) {
+        this.api = context.api;
+    }
+    async getTickets() {
+        try {
+            const response = await this.api.post('/commands', {
+                id: randomUUID(),
+                to: 'postmaster@desk.msging.net',
+                method: 'get',
+                uri: '/monitoring/tickets',
+            });
+            validateResponse(response);
+            return response.data.resource;
+        }
+        catch (error) {
+            throw handleError(error);
+        }
+    }
+    async getTicketMetrics() {
+        try {
+            const response = await this.api.post('/commands', {
+                id: randomUUID(),
+                to: 'postmaster@desk.msging.net',
+                method: 'get',
+                uri: '/monitoring/ticket-metrics',
+            });
+            validateResponse(response);
+            return response.data.resource;
+        }
+        catch (error) {
+            throw handleError(error);
+        }
+    }
+    async getAttendantStatusMetrics() {
+        try {
+            const response = await this.api.post('/commands', {
+                id: randomUUID(),
+                to: 'postmaster@desk.msging.net',
+                method: 'get',
+                uri: '/monitoring/attendant-status-metrics',
+            });
+            validateResponse(response);
+            return response.data.resource;
+        }
+        catch (error) {
+            throw handleError(error);
+        }
+    }
+}
+
 class Blip {
     api;
     bucket;
@@ -591,6 +643,7 @@ class Blip {
     interaction;
     ticket;
     whatsapp;
+    monitoring;
     constructor(params) {
         validateInstance(params);
         this.api = axios.create({
@@ -610,6 +663,7 @@ class Blip {
         this.interaction = new BlipInteraction({ blipContext: this.context });
         this.ticket = new BlipTicket({ api: this.api });
         this.whatsapp = new BlipWhatsapp({ api: this.api });
+        this.monitoring = new BlipMonitoring({ api: this.api });
     }
 }
 

package/dist/modules/blip-main.d.ts

@@ -9,6 +9,7 @@ import BlipInteraction from './blip-interaction';
 import BlipTicket from './blip-ticket';
 import BlipWhatsapp from './blip-whatsapp';
 import BlipContact from './blip-contact';
+import BlipMonitoring from './blip-monitoring';
 export declare class Blip {
     private api;
     bucket: BlipBucket;
@@ -21,5 +22,6 @@ export declare class Blip {
     interaction: BlipInteraction;
     ticket: BlipTicket;
     whatsapp: BlipWhatsapp;
+    monitoring: BlipMonitoring;
     constructor(params: BlipConstructor);
 }

package/dist/modules/blip-monitoring.d.ts

@@ -0,0 +1,11 @@
+import { AxiosInstance } from 'axios';
+import { MonitoredAttendantStatusMetrics, MonitoredTicketMetrics, MonitoredTickets } from '../types/monitoring';
+export default class BlipMonitoring {
+    private api;
+    constructor(context: {
+        api: AxiosInstance;
+    });
+    getTickets(): Promise<MonitoredTickets[]>;
+    getTicketMetrics(): Promise<MonitoredTicketMetrics[]>;
+    getAttendantStatusMetrics(): Promise<MonitoredAttendantStatusMetrics[]>;
+}

package/dist/types/monitoring.d.ts

@@ -0,0 +1,27 @@
+export interface MonitoredTickets {
+    closed: number;
+    closedAttendant: number;
+    closedClient: number;
+    inAttendance: number;
+    missed: number;
+    open: number;
+    transferred: number;
+    waiting: number;
+}
+export interface MonitoredTicketMetrics {
+    maxQueueTime: string;
+    maxFirstResponseTime: string;
+    maxWithoutFirstResponseTime: string;
+    avgQueueTime: string;
+    avgFirstResponseTime: string;
+    avgWaitTime: string;
+    avgResponseTime: string;
+    avgAttendanceTime: string;
+    ticketsPerAttendant: string;
+}
+export interface MonitoredAttendantStatusMetrics {
+    online: number;
+    pause: number;
+    invisible: number;
+    offline: number;
+}

package/package.json

@@ -1,6 +1,6 @@
 {
   "name": "@dawntech/blip-tools",
-  "version": "0.4.0",
+  "version": "0.5.0",
   "description": "Node package for Blip API",
   "exports": {
     ".": {