@d19n/youfibre-odin-sdk 2.0.390 → 2.0.391

package/dist/entities-v2/Case.d.ts

@@ -1102,6 +1102,33 @@ export declare enum CaseSaveContactMethod {
     CALL = "CALL",
     EMAIL = "EMAIL"
 }
+/**
+ * Valid values for Case.DeviceCheckOverrideReason
+ *
+ * Why a team leader solved this case without a Check All Devices in the last 15 minutes. Empty when a check was run.
+ *
+ * @remarks Available options:
+ * - `CUSTOMER_EQUIPMENT_INACCESSIBLE` - Customer equipment inaccessible
+ * - `DIAGNOSTICS_NOT_APPLICABLE` - Diagnostics not applicable
+ * - `DIAGNOSTICS_PLATFORM_UNAVAILABLE` - Diagnostics platform unavailable
+ * - `DIAGNOSTICS_TIMING_OUT_OR_ERRORS` - Diagnostics timing out or returning errors
+ * - `KNOWN_SYSTEM_ISSUE` - Known system issue preventing diagnostics
+ * - `ONT_NOT_RESPONDING` - ONT not responding
+ * - `OTHER` - Other - Manager approval required
+ * - `PARTIAL_DIAGNOSTICS_AVAILABLE` - Partial diagnostics available
+ * - `ROUTER_NOT_RESPONDING` - Router not responding
+ */
+export declare enum CaseDeviceCheckOverrideReason {
+    CUSTOMER_EQUIPMENT_INACCESSIBLE = "CUSTOMER_EQUIPMENT_INACCESSIBLE",
+    DIAGNOSTICS_NOT_APPLICABLE = "DIAGNOSTICS_NOT_APPLICABLE",
+    DIAGNOSTICS_PLATFORM_UNAVAILABLE = "DIAGNOSTICS_PLATFORM_UNAVAILABLE",
+    DIAGNOSTICS_TIMING_OUT_OR_RETURNING_ERRORS = "DIAGNOSTICS_TIMING_OUT_OR_ERRORS",
+    KNOWN_SYSTEM_ISSUE_PREVENTING_DIAGNOSTICS = "KNOWN_SYSTEM_ISSUE",
+    ONT_NOT_RESPONDING = "ONT_NOT_RESPONDING",
+    OTHER_MANAGER_APPROVAL_REQUIRED = "OTHER",
+    PARTIAL_DIAGNOSTICS_AVAILABLE = "PARTIAL_DIAGNOSTICS_AVAILABLE",
+    ROUTER_NOT_RESPONDING = "ROUTER_NOT_RESPONDING"
+}
 /**
  * Property keys for Case
  * Use these constants instead of string literals for type safety
@@ -1316,7 +1343,15 @@ export declare enum CasePropertyKeys {
     /** How an OTS/recontract retention save was made — call or email. Set only when RetentionOutcome is SAVED. */
     SaveContactMethod = "SaveContactMethod",
     /** Star rating (1-5) of the review this case was raised from. Set when a Trustpilot review creates the case; empty on every other case. */
-    ReviewStars = "ReviewStars"
+    ReviewStars = "ReviewStars",
+    /** Why a team leader solved this case without a Check All Devices in the last 15 minutes. Empty when a check was run. */
+    DeviceCheckOverrideReason = "DeviceCheckOverrideReason",
+    /** The team leader's note on a device check override. Required when the reason is Other. */
+    DeviceCheckOverrideNote = "DeviceCheckOverrideNote",
+    /** The Odin user id of the team leader who solved this case without a recent Check All Devices. */
+    DeviceCheckOverrideUserId = "DeviceCheckOverrideUserId",
+    /** When a team leader solved this case without a recent Check All Devices. */
+    DeviceCheckOverrideAt = "DeviceCheckOverrideAt"
 }
 /**
  * Properties for Case records
@@ -1922,6 +1957,31 @@ export interface CaseProperties {
      * @hidden This field is hidden in the UI
      */
     ReviewStars: number;
+    /** Why a team leader solved this case without a Check All Devices in the last 15 minutes. Empty when a check was run.
+     *
+     * @type {ENUM}
+     * @default
+     * @enum {CaseDeviceCheckOverrideReason}
+     */
+    DeviceCheckOverrideReason: CaseDeviceCheckOverrideReason;
+    /** The team leader's note on a device check override. Required when the reason is Other.
+     *
+     * @type {TEXT_LONG}
+     * @default
+     */
+    DeviceCheckOverrideNote: string;
+    /** The Odin user id of the team leader who solved this case without a recent Check All Devices.
+     *
+     * @type {TEXT}
+     * @default
+     */
+    DeviceCheckOverrideUserId: string;
+    /** When a team leader solved this case without a recent Check All Devices.
+     *
+     * @type {DATE_TIME}
+     * @default
+     */
+    DeviceCheckOverrideAt: string;
 }
 /**
  * Properties for OUTAGE Case records
@@ -2527,6 +2587,31 @@ export interface OutageCaseProperties {
      * @hidden This field is hidden in the UI
      */
     ReviewStars: number;
+    /** Why a team leader solved this case without a Check All Devices in the last 15 minutes. Empty when a check was run.
+     *
+     * @type {ENUM}
+     * @default
+     * @enum {CaseDeviceCheckOverrideReason}
+     */
+    DeviceCheckOverrideReason: CaseDeviceCheckOverrideReason;
+    /** The team leader's note on a device check override. Required when the reason is Other.
+     *
+     * @type {TEXT_LONG}
+     * @default
+     */
+    DeviceCheckOverrideNote: string;
+    /** The Odin user id of the team leader who solved this case without a recent Check All Devices.
+     *
+     * @type {TEXT}
+     * @default
+     */
+    DeviceCheckOverrideUserId: string;
+    /** When a team leader solved this case without a recent Check All Devices.
+     *
+     * @type {DATE_TIME}
+     * @default
+     */
+    DeviceCheckOverrideAt: string;
 }
 /**
  * Case entity from SupportModule

package/dist/entities-v2/Case.js

@@ -12,8 +12,8 @@
  * Generated from Odin schema definition
  */
 Object.defineProperty(exports, "__esModule", { value: true });
-exports.ROUTING_KEY_CASE_OUTAGE_UPDATED = exports.ROUTING_KEY_CASE_OUTAGE_CREATED = exports.ROUTING_KEY_CASE_DEFAULT_DELETED = exports.ROUTING_KEY_CASE_DEFAULT_UPDATED = exports.ROUTING_KEY_CASE_DEFAULT_CREATED = exports.ROUTING_KEY_CASE_DELETED = exports.ROUTING_KEY_CASE_UPDATED = exports.ROUTING_KEY_CASE_CREATED = exports.Case = exports.CasePropertyKeys = exports.CaseSaveContactMethod = exports.CaseFrustrationBand = exports.CaseEnquirySubCategory = exports.CaseEnquiryCategory = exports.CaseDeprecated = exports.CaseRetentionOutcome = exports.CaseVulnerableCustomer = exports.CaseAutoResolutionStatus = exports.CaseLastDialOutcome = exports.CaseEscalationReason = exports.CaseOmbudsmanReason = exports.CaseSource = exports.CaseReasonForReview = exports.CaseImpact = exports.CaseCsatReason = exports.CaseBusinessArea = exports.CaseRetentionOffer = exports.CaseSla = exports.CaseReasonForLeaving = exports.CaseDpaCustomerType = exports.CaseDpaCustomerCategory = exports.CaseConversationStatus = exports.CaseBlockedReason = exports.CaseSubCategory = exports.CaseCategory = exports.CaseChannel = exports.CaseProblem = exports.CasePrimaryExceptionReason = exports.CasePrimaryException = exports.CaseFormalComplaint = exports.CaseOrigin = exports.CaseProviders = exports.CaseCsatResolutionReason = exports.CaseComplaint = exports.CaseCsatAgentReason = exports.OutageCaseStageKeys = exports.OutageCaseStageNames = exports.DefaultCaseStageKeys = exports.DefaultCaseStageNames = exports.CaseEntityTypes = void 0;
-exports.ROUTING_KEY_LINK_CASE_EDGAR_FEEDBACK_DELETED = exports.ROUTING_KEY_LINK_CASE_EDGAR_FEEDBACK_CREATED = exports.ROUTING_KEY_LINK_CASE_COACHING_SESSION_DELETED = exports.ROUTING_KEY_LINK_CASE_COACHING_SESSION_CREATED = exports.ROUTING_KEY_LINK_CASE_QA_EVALUATION_DELETED = exports.ROUTING_KEY_LINK_CASE_QA_EVALUATION_CREATED = exports.ROUTING_KEY_LINK_CASE_QA_REPORT_DELETED = exports.ROUTING_KEY_LINK_CASE_QA_REPORT_CREATED = exports.ROUTING_KEY_LINK_OUTBOUND_DIAL_SESSION_CASE_DELETED = exports.ROUTING_KEY_LINK_OUTBOUND_DIAL_SESSION_CASE_CREATED = exports.ROUTING_KEY_LINK_CASE_ONE_TOUCH_SWITCH_DELETED = exports.ROUTING_KEY_LINK_CASE_ONE_TOUCH_SWITCH_CREATED = exports.ROUTING_KEY_LINK_CASE_CASE_DELETED = exports.ROUTING_KEY_LINK_CASE_CASE_CREATED = exports.ROUTING_KEY_LINK_CASE_SMS_MESSAGE_DELETED = exports.ROUTING_KEY_LINK_CASE_SMS_MESSAGE_CREATED = exports.ROUTING_KEY_LINK_CASE_USER_DELETED = exports.ROUTING_KEY_LINK_CASE_USER_CREATED = exports.ROUTING_KEY_LINK_CASE_CONTRACT_BUY_OUT_DELETED = exports.ROUTING_KEY_LINK_CASE_CONTRACT_BUY_OUT_CREATED = exports.ROUTING_KEY_LINK_CASE_QUEUE_CHANGE_DELETED = exports.ROUTING_KEY_LINK_CASE_QUEUE_CHANGE_CREATED = exports.ROUTING_KEY_LINK_CASE_ADDRESS_DELETED = exports.ROUTING_KEY_LINK_CASE_ADDRESS_CREATED = exports.ROUTING_KEY_LINK_CASE_WORK_ORDER_DELETED = exports.ROUTING_KEY_LINK_CASE_WORK_ORDER_CREATED = exports.ROUTING_KEY_LINK_CASE_EMAIL_DELETED = exports.ROUTING_KEY_LINK_CASE_EMAIL_CREATED = exports.ROUTING_KEY_LINK_CASE_CONTACT_DELETED = exports.ROUTING_KEY_LINK_CASE_CONTACT_CREATED = exports.ROUTING_KEY_LINK_CASE_PUSH_NOTIFICATION_DELETED = exports.ROUTING_KEY_LINK_CASE_PUSH_NOTIFICATION_CREATED = exports.ROUTING_KEY_LINK_CASE_ORDER_DELETED = exports.ROUTING_KEY_LINK_CASE_ORDER_CREATED = exports.ROUTING_KEY_LINK_CASE_CONVERSATION_DELETED = exports.ROUTING_KEY_LINK_CASE_CONVERSATION_CREATED = exports.ROUTING_KEY_LINK_CASE_TEAM_DELETED = exports.ROUTING_KEY_LINK_CASE_TEAM_CREATED = exports.ROUTING_KEY_LINK_CASE_NOTE_DELETED = exports.ROUTING_KEY_LINK_CASE_NOTE_CREATED = exports.ROUTING_KEY_LINK_CASE_FILE_DELETED = exports.ROUTING_KEY_LINK_CASE_FILE_CREATED = exports.ROUTING_KEY_LINK_CASE_CASE_ACTION_DELETED = exports.ROUTING_KEY_LINK_CASE_CASE_ACTION_CREATED = exports.ROUTING_KEY_LINK_CASE_ACTIVITY_LOG_DELETED = exports.ROUTING_KEY_LINK_CASE_ACTIVITY_LOG_CREATED = exports.ROUTING_KEY_CASE_OUTAGE_DELETED = void 0;
+exports.ROUTING_KEY_CASE_OUTAGE_CREATED = exports.ROUTING_KEY_CASE_DEFAULT_DELETED = exports.ROUTING_KEY_CASE_DEFAULT_UPDATED = exports.ROUTING_KEY_CASE_DEFAULT_CREATED = exports.ROUTING_KEY_CASE_DELETED = exports.ROUTING_KEY_CASE_UPDATED = exports.ROUTING_KEY_CASE_CREATED = exports.Case = exports.CasePropertyKeys = exports.CaseDeviceCheckOverrideReason = exports.CaseSaveContactMethod = exports.CaseFrustrationBand = exports.CaseEnquirySubCategory = exports.CaseEnquiryCategory = exports.CaseDeprecated = exports.CaseRetentionOutcome = exports.CaseVulnerableCustomer = exports.CaseAutoResolutionStatus = exports.CaseLastDialOutcome = exports.CaseEscalationReason = exports.CaseOmbudsmanReason = exports.CaseSource = exports.CaseReasonForReview = exports.CaseImpact = exports.CaseCsatReason = exports.CaseBusinessArea = exports.CaseRetentionOffer = exports.CaseSla = exports.CaseReasonForLeaving = exports.CaseDpaCustomerType = exports.CaseDpaCustomerCategory = exports.CaseConversationStatus = exports.CaseBlockedReason = exports.CaseSubCategory = exports.CaseCategory = exports.CaseChannel = exports.CaseProblem = exports.CasePrimaryExceptionReason = exports.CasePrimaryException = exports.CaseFormalComplaint = exports.CaseOrigin = exports.CaseProviders = exports.CaseCsatResolutionReason = exports.CaseComplaint = exports.CaseCsatAgentReason = exports.OutageCaseStageKeys = exports.OutageCaseStageNames = exports.DefaultCaseStageKeys = exports.DefaultCaseStageNames = exports.CaseEntityTypes = void 0;
+exports.ROUTING_KEY_LINK_CASE_EDGAR_FEEDBACK_DELETED = exports.ROUTING_KEY_LINK_CASE_EDGAR_FEEDBACK_CREATED = exports.ROUTING_KEY_LINK_CASE_COACHING_SESSION_DELETED = exports.ROUTING_KEY_LINK_CASE_COACHING_SESSION_CREATED = exports.ROUTING_KEY_LINK_CASE_QA_EVALUATION_DELETED = exports.ROUTING_KEY_LINK_CASE_QA_EVALUATION_CREATED = exports.ROUTING_KEY_LINK_CASE_QA_REPORT_DELETED = exports.ROUTING_KEY_LINK_CASE_QA_REPORT_CREATED = exports.ROUTING_KEY_LINK_OUTBOUND_DIAL_SESSION_CASE_DELETED = exports.ROUTING_KEY_LINK_OUTBOUND_DIAL_SESSION_CASE_CREATED = exports.ROUTING_KEY_LINK_CASE_ONE_TOUCH_SWITCH_DELETED = exports.ROUTING_KEY_LINK_CASE_ONE_TOUCH_SWITCH_CREATED = exports.ROUTING_KEY_LINK_CASE_CASE_DELETED = exports.ROUTING_KEY_LINK_CASE_CASE_CREATED = exports.ROUTING_KEY_LINK_CASE_SMS_MESSAGE_DELETED = exports.ROUTING_KEY_LINK_CASE_SMS_MESSAGE_CREATED = exports.ROUTING_KEY_LINK_CASE_USER_DELETED = exports.ROUTING_KEY_LINK_CASE_USER_CREATED = exports.ROUTING_KEY_LINK_CASE_CONTRACT_BUY_OUT_DELETED = exports.ROUTING_KEY_LINK_CASE_CONTRACT_BUY_OUT_CREATED = exports.ROUTING_KEY_LINK_CASE_QUEUE_CHANGE_DELETED = exports.ROUTING_KEY_LINK_CASE_QUEUE_CHANGE_CREATED = exports.ROUTING_KEY_LINK_CASE_ADDRESS_DELETED = exports.ROUTING_KEY_LINK_CASE_ADDRESS_CREATED = exports.ROUTING_KEY_LINK_CASE_WORK_ORDER_DELETED = exports.ROUTING_KEY_LINK_CASE_WORK_ORDER_CREATED = exports.ROUTING_KEY_LINK_CASE_EMAIL_DELETED = exports.ROUTING_KEY_LINK_CASE_EMAIL_CREATED = exports.ROUTING_KEY_LINK_CASE_CONTACT_DELETED = exports.ROUTING_KEY_LINK_CASE_CONTACT_CREATED = exports.ROUTING_KEY_LINK_CASE_PUSH_NOTIFICATION_DELETED = exports.ROUTING_KEY_LINK_CASE_PUSH_NOTIFICATION_CREATED = exports.ROUTING_KEY_LINK_CASE_ORDER_DELETED = exports.ROUTING_KEY_LINK_CASE_ORDER_CREATED = exports.ROUTING_KEY_LINK_CASE_CONVERSATION_DELETED = exports.ROUTING_KEY_LINK_CASE_CONVERSATION_CREATED = exports.ROUTING_KEY_LINK_CASE_TEAM_DELETED = exports.ROUTING_KEY_LINK_CASE_TEAM_CREATED = exports.ROUTING_KEY_LINK_CASE_NOTE_DELETED = exports.ROUTING_KEY_LINK_CASE_NOTE_CREATED = exports.ROUTING_KEY_LINK_CASE_FILE_DELETED = exports.ROUTING_KEY_LINK_CASE_FILE_CREATED = exports.ROUTING_KEY_LINK_CASE_CASE_ACTION_DELETED = exports.ROUTING_KEY_LINK_CASE_CASE_ACTION_CREATED = exports.ROUTING_KEY_LINK_CASE_ACTIVITY_LOG_DELETED = exports.ROUTING_KEY_LINK_CASE_ACTIVITY_LOG_CREATED = exports.ROUTING_KEY_CASE_OUTAGE_DELETED = exports.ROUTING_KEY_CASE_OUTAGE_UPDATED = void 0;
 const core_1 = require("@d19n/odin-types/dist/core");
 /**
  * Available types for Case records
@@ -1117,6 +1117,34 @@ var CaseSaveContactMethod;
     CaseSaveContactMethod["CALL"] = "CALL";
     CaseSaveContactMethod["EMAIL"] = "EMAIL";
 })(CaseSaveContactMethod = exports.CaseSaveContactMethod || (exports.CaseSaveContactMethod = {}));
+/**
+ * Valid values for Case.DeviceCheckOverrideReason
+ *
+ * Why a team leader solved this case without a Check All Devices in the last 15 minutes. Empty when a check was run.
+ *
+ * @remarks Available options:
+ * - `CUSTOMER_EQUIPMENT_INACCESSIBLE` - Customer equipment inaccessible
+ * - `DIAGNOSTICS_NOT_APPLICABLE` - Diagnostics not applicable
+ * - `DIAGNOSTICS_PLATFORM_UNAVAILABLE` - Diagnostics platform unavailable
+ * - `DIAGNOSTICS_TIMING_OUT_OR_ERRORS` - Diagnostics timing out or returning errors
+ * - `KNOWN_SYSTEM_ISSUE` - Known system issue preventing diagnostics
+ * - `ONT_NOT_RESPONDING` - ONT not responding
+ * - `OTHER` - Other - Manager approval required
+ * - `PARTIAL_DIAGNOSTICS_AVAILABLE` - Partial diagnostics available
+ * - `ROUTER_NOT_RESPONDING` - Router not responding
+ */
+var CaseDeviceCheckOverrideReason;
+(function (CaseDeviceCheckOverrideReason) {
+    CaseDeviceCheckOverrideReason["CUSTOMER_EQUIPMENT_INACCESSIBLE"] = "CUSTOMER_EQUIPMENT_INACCESSIBLE";
+    CaseDeviceCheckOverrideReason["DIAGNOSTICS_NOT_APPLICABLE"] = "DIAGNOSTICS_NOT_APPLICABLE";
+    CaseDeviceCheckOverrideReason["DIAGNOSTICS_PLATFORM_UNAVAILABLE"] = "DIAGNOSTICS_PLATFORM_UNAVAILABLE";
+    CaseDeviceCheckOverrideReason["DIAGNOSTICS_TIMING_OUT_OR_RETURNING_ERRORS"] = "DIAGNOSTICS_TIMING_OUT_OR_ERRORS";
+    CaseDeviceCheckOverrideReason["KNOWN_SYSTEM_ISSUE_PREVENTING_DIAGNOSTICS"] = "KNOWN_SYSTEM_ISSUE";
+    CaseDeviceCheckOverrideReason["ONT_NOT_RESPONDING"] = "ONT_NOT_RESPONDING";
+    CaseDeviceCheckOverrideReason["OTHER_MANAGER_APPROVAL_REQUIRED"] = "OTHER";
+    CaseDeviceCheckOverrideReason["PARTIAL_DIAGNOSTICS_AVAILABLE"] = "PARTIAL_DIAGNOSTICS_AVAILABLE";
+    CaseDeviceCheckOverrideReason["ROUTER_NOT_RESPONDING"] = "ROUTER_NOT_RESPONDING";
+})(CaseDeviceCheckOverrideReason = exports.CaseDeviceCheckOverrideReason || (exports.CaseDeviceCheckOverrideReason = {}));
 /**
  * Property keys for Case
  * Use these constants instead of string literals for type safety
@@ -1333,6 +1361,14 @@ var CasePropertyKeys;
     CasePropertyKeys["SaveContactMethod"] = "SaveContactMethod";
     /** Star rating (1-5) of the review this case was raised from. Set when a Trustpilot review creates the case; empty on every other case. */
     CasePropertyKeys["ReviewStars"] = "ReviewStars";
+    /** Why a team leader solved this case without a Check All Devices in the last 15 minutes. Empty when a check was run. */
+    CasePropertyKeys["DeviceCheckOverrideReason"] = "DeviceCheckOverrideReason";
+    /** The team leader's note on a device check override. Required when the reason is Other. */
+    CasePropertyKeys["DeviceCheckOverrideNote"] = "DeviceCheckOverrideNote";
+    /** The Odin user id of the team leader who solved this case without a recent Check All Devices. */
+    CasePropertyKeys["DeviceCheckOverrideUserId"] = "DeviceCheckOverrideUserId";
+    /** When a team leader solved this case without a recent Check All Devices. */
+    CasePropertyKeys["DeviceCheckOverrideAt"] = "DeviceCheckOverrideAt";
 })(CasePropertyKeys = exports.CasePropertyKeys || (exports.CasePropertyKeys = {}));
 /**
  * Case entity from SupportModule