@d19n/youfibre-odin-sdk 2.0.346 → 2.0.347

package/dist/entities-v2/Case.d.ts

@@ -1063,6 +1063,19 @@ export declare enum CaseFrustrationBand {
     RED = "RED",
     YELLOW = "YELLOW"
 }
+/**
+ * Valid values for Case.SaveContactMethod
+ *
+ * How an OTS/recontract retention save was made — call or email. Set only when RetentionOutcome is SAVED.
+ *
+ * @remarks Available options:
+ * - `CALL` - Call
+ * - `EMAIL` - Email
+ */
+export declare enum CaseSaveContactMethod {
+    CALL = "CALL",
+    EMAIL = "EMAIL"
+}
 /**
  * Property keys for Case
  * Use these constants instead of string literals for type safety
@@ -1273,7 +1286,9 @@ export declare enum CasePropertyKeys {
     /** A copy of the Account's FrustrationScore.Score when the Case was created or last refreshed. Written only by the frustration engine; the live value is on the FrustrationScore record. */
     FrustrationScore = "FrustrationScore",
     /** A copy of the Account's FrustrationScore stage when the Case was created or last refreshed. Written only by the frustration engine. */
-    FrustrationBand = "FrustrationBand"
+    FrustrationBand = "FrustrationBand",
+    /** How an OTS/recontract retention save was made — call or email. Set only when RetentionOutcome is SAVED. */
+    SaveContactMethod = "SaveContactMethod"
 }
 /**
  * Properties for Case records
@@ -1865,6 +1880,13 @@ export interface CaseProperties {
      * @enum {CaseFrustrationBand}
      */
     FrustrationBand: CaseFrustrationBand;
+    /** How an OTS/recontract retention save was made — call or email. Set only when RetentionOutcome is SAVED.
+     *
+     * @type {ENUM}
+     * @default
+     * @enum {CaseSaveContactMethod}
+     */
+    SaveContactMethod: CaseSaveContactMethod;
 }
 /**
  * Properties for OUTAGE Case records
@@ -2456,6 +2478,13 @@ export interface OutageCaseProperties {
      * @enum {CaseFrustrationBand}
      */
     FrustrationBand: CaseFrustrationBand;
+    /** How an OTS/recontract retention save was made — call or email. Set only when RetentionOutcome is SAVED.
+     *
+     * @type {ENUM}
+     * @default
+     * @enum {CaseSaveContactMethod}
+     */
+    SaveContactMethod: CaseSaveContactMethod;
 }
 /**
  * Case entity from SupportModule

package/dist/entities-v2/Case.js

@@ -12,8 +12,8 @@
  * Generated from Odin schema definition
  */
 Object.defineProperty(exports, "__esModule", { value: true });
-exports.ROUTING_KEY_CASE_OUTAGE_DELETED = exports.ROUTING_KEY_CASE_OUTAGE_UPDATED = exports.ROUTING_KEY_CASE_OUTAGE_CREATED = exports.ROUTING_KEY_CASE_DEFAULT_DELETED = exports.ROUTING_KEY_CASE_DEFAULT_UPDATED = exports.ROUTING_KEY_CASE_DEFAULT_CREATED = exports.ROUTING_KEY_CASE_DELETED = exports.ROUTING_KEY_CASE_UPDATED = exports.ROUTING_KEY_CASE_CREATED = exports.Case = exports.CasePropertyKeys = exports.CaseFrustrationBand = exports.CaseEnquirySubCategory = exports.CaseEnquiryCategory = exports.CaseDeprecated = exports.CaseRetentionOutcome = exports.CaseVulnerableCustomer = exports.CaseAutoResolutionStatus = exports.CaseLastDialOutcome = exports.CaseEscalationReason = exports.CaseOmbudsmanReason = exports.CaseSource = exports.CaseReasonForReview = exports.CaseImpact = exports.CaseCsatReason = exports.CaseBusinessArea = exports.CaseRetentionOffer = exports.CaseSla = exports.CaseReasonForLeaving = exports.CaseDpaCustomerType = exports.CaseDpaCustomerCategory = exports.CaseConversationStatus = exports.CaseBlockedReason = exports.CaseSubCategory = exports.CaseCategory = exports.CaseChannel = exports.CaseProblem = exports.CasePrimaryExceptionReason = exports.CasePrimaryException = exports.CaseFormalComplaint = exports.CaseOrigin = exports.CaseProviders = exports.CaseCsatResolutionReason = exports.CaseComplaint = exports.CaseCsatAgentReason = exports.OutageCaseStageKeys = exports.OutageCaseStageNames = exports.DefaultCaseStageKeys = exports.DefaultCaseStageNames = exports.CaseEntityTypes = void 0;
-exports.ROUTING_KEY_LINK_CASE_COACHING_SESSION_DELETED = exports.ROUTING_KEY_LINK_CASE_COACHING_SESSION_CREATED = exports.ROUTING_KEY_LINK_CASE_QA_EVALUATION_DELETED = exports.ROUTING_KEY_LINK_CASE_QA_EVALUATION_CREATED = exports.ROUTING_KEY_LINK_CASE_QA_REPORT_DELETED = exports.ROUTING_KEY_LINK_CASE_QA_REPORT_CREATED = exports.ROUTING_KEY_LINK_OUTBOUND_DIAL_SESSION_CASE_DELETED = exports.ROUTING_KEY_LINK_OUTBOUND_DIAL_SESSION_CASE_CREATED = exports.ROUTING_KEY_LINK_CASE_ONE_TOUCH_SWITCH_DELETED = exports.ROUTING_KEY_LINK_CASE_ONE_TOUCH_SWITCH_CREATED = exports.ROUTING_KEY_LINK_CASE_CASE_DELETED = exports.ROUTING_KEY_LINK_CASE_CASE_CREATED = exports.ROUTING_KEY_LINK_CASE_SMS_MESSAGE_DELETED = exports.ROUTING_KEY_LINK_CASE_SMS_MESSAGE_CREATED = exports.ROUTING_KEY_LINK_CASE_USER_DELETED = exports.ROUTING_KEY_LINK_CASE_USER_CREATED = exports.ROUTING_KEY_LINK_CASE_CONTRACT_BUY_OUT_DELETED = exports.ROUTING_KEY_LINK_CASE_CONTRACT_BUY_OUT_CREATED = exports.ROUTING_KEY_LINK_CASE_QUEUE_CHANGE_DELETED = exports.ROUTING_KEY_LINK_CASE_QUEUE_CHANGE_CREATED = exports.ROUTING_KEY_LINK_CASE_ADDRESS_DELETED = exports.ROUTING_KEY_LINK_CASE_ADDRESS_CREATED = exports.ROUTING_KEY_LINK_CASE_WORK_ORDER_DELETED = exports.ROUTING_KEY_LINK_CASE_WORK_ORDER_CREATED = exports.ROUTING_KEY_LINK_CASE_EMAIL_DELETED = exports.ROUTING_KEY_LINK_CASE_EMAIL_CREATED = exports.ROUTING_KEY_LINK_CASE_CONTACT_DELETED = exports.ROUTING_KEY_LINK_CASE_CONTACT_CREATED = exports.ROUTING_KEY_LINK_CASE_PUSH_NOTIFICATION_DELETED = exports.ROUTING_KEY_LINK_CASE_PUSH_NOTIFICATION_CREATED = exports.ROUTING_KEY_LINK_CASE_ORDER_DELETED = exports.ROUTING_KEY_LINK_CASE_ORDER_CREATED = exports.ROUTING_KEY_LINK_CASE_CONVERSATION_DELETED = exports.ROUTING_KEY_LINK_CASE_CONVERSATION_CREATED = exports.ROUTING_KEY_LINK_CASE_TEAM_DELETED = exports.ROUTING_KEY_LINK_CASE_TEAM_CREATED = exports.ROUTING_KEY_LINK_CASE_NOTE_DELETED = exports.ROUTING_KEY_LINK_CASE_NOTE_CREATED = exports.ROUTING_KEY_LINK_CASE_FILE_DELETED = exports.ROUTING_KEY_LINK_CASE_FILE_CREATED = exports.ROUTING_KEY_LINK_CASE_CASE_ACTION_DELETED = exports.ROUTING_KEY_LINK_CASE_CASE_ACTION_CREATED = exports.ROUTING_KEY_LINK_CASE_ACTIVITY_LOG_DELETED = exports.ROUTING_KEY_LINK_CASE_ACTIVITY_LOG_CREATED = void 0;
+exports.ROUTING_KEY_CASE_OUTAGE_UPDATED = exports.ROUTING_KEY_CASE_OUTAGE_CREATED = exports.ROUTING_KEY_CASE_DEFAULT_DELETED = exports.ROUTING_KEY_CASE_DEFAULT_UPDATED = exports.ROUTING_KEY_CASE_DEFAULT_CREATED = exports.ROUTING_KEY_CASE_DELETED = exports.ROUTING_KEY_CASE_UPDATED = exports.ROUTING_KEY_CASE_CREATED = exports.Case = exports.CasePropertyKeys = exports.CaseSaveContactMethod = exports.CaseFrustrationBand = exports.CaseEnquirySubCategory = exports.CaseEnquiryCategory = exports.CaseDeprecated = exports.CaseRetentionOutcome = exports.CaseVulnerableCustomer = exports.CaseAutoResolutionStatus = exports.CaseLastDialOutcome = exports.CaseEscalationReason = exports.CaseOmbudsmanReason = exports.CaseSource = exports.CaseReasonForReview = exports.CaseImpact = exports.CaseCsatReason = exports.CaseBusinessArea = exports.CaseRetentionOffer = exports.CaseSla = exports.CaseReasonForLeaving = exports.CaseDpaCustomerType = exports.CaseDpaCustomerCategory = exports.CaseConversationStatus = exports.CaseBlockedReason = exports.CaseSubCategory = exports.CaseCategory = exports.CaseChannel = exports.CaseProblem = exports.CasePrimaryExceptionReason = exports.CasePrimaryException = exports.CaseFormalComplaint = exports.CaseOrigin = exports.CaseProviders = exports.CaseCsatResolutionReason = exports.CaseComplaint = exports.CaseCsatAgentReason = exports.OutageCaseStageKeys = exports.OutageCaseStageNames = exports.DefaultCaseStageKeys = exports.DefaultCaseStageNames = exports.CaseEntityTypes = void 0;
+exports.ROUTING_KEY_LINK_CASE_COACHING_SESSION_DELETED = exports.ROUTING_KEY_LINK_CASE_COACHING_SESSION_CREATED = exports.ROUTING_KEY_LINK_CASE_QA_EVALUATION_DELETED = exports.ROUTING_KEY_LINK_CASE_QA_EVALUATION_CREATED = exports.ROUTING_KEY_LINK_CASE_QA_REPORT_DELETED = exports.ROUTING_KEY_LINK_CASE_QA_REPORT_CREATED = exports.ROUTING_KEY_LINK_OUTBOUND_DIAL_SESSION_CASE_DELETED = exports.ROUTING_KEY_LINK_OUTBOUND_DIAL_SESSION_CASE_CREATED = exports.ROUTING_KEY_LINK_CASE_ONE_TOUCH_SWITCH_DELETED = exports.ROUTING_KEY_LINK_CASE_ONE_TOUCH_SWITCH_CREATED = exports.ROUTING_KEY_LINK_CASE_CASE_DELETED = exports.ROUTING_KEY_LINK_CASE_CASE_CREATED = exports.ROUTING_KEY_LINK_CASE_SMS_MESSAGE_DELETED = exports.ROUTING_KEY_LINK_CASE_SMS_MESSAGE_CREATED = exports.ROUTING_KEY_LINK_CASE_USER_DELETED = exports.ROUTING_KEY_LINK_CASE_USER_CREATED = exports.ROUTING_KEY_LINK_CASE_CONTRACT_BUY_OUT_DELETED = exports.ROUTING_KEY_LINK_CASE_CONTRACT_BUY_OUT_CREATED = exports.ROUTING_KEY_LINK_CASE_QUEUE_CHANGE_DELETED = exports.ROUTING_KEY_LINK_CASE_QUEUE_CHANGE_CREATED = exports.ROUTING_KEY_LINK_CASE_ADDRESS_DELETED = exports.ROUTING_KEY_LINK_CASE_ADDRESS_CREATED = exports.ROUTING_KEY_LINK_CASE_WORK_ORDER_DELETED = exports.ROUTING_KEY_LINK_CASE_WORK_ORDER_CREATED = exports.ROUTING_KEY_LINK_CASE_EMAIL_DELETED = exports.ROUTING_KEY_LINK_CASE_EMAIL_CREATED = exports.ROUTING_KEY_LINK_CASE_CONTACT_DELETED = exports.ROUTING_KEY_LINK_CASE_CONTACT_CREATED = exports.ROUTING_KEY_LINK_CASE_PUSH_NOTIFICATION_DELETED = exports.ROUTING_KEY_LINK_CASE_PUSH_NOTIFICATION_CREATED = exports.ROUTING_KEY_LINK_CASE_ORDER_DELETED = exports.ROUTING_KEY_LINK_CASE_ORDER_CREATED = exports.ROUTING_KEY_LINK_CASE_CONVERSATION_DELETED = exports.ROUTING_KEY_LINK_CASE_CONVERSATION_CREATED = exports.ROUTING_KEY_LINK_CASE_TEAM_DELETED = exports.ROUTING_KEY_LINK_CASE_TEAM_CREATED = exports.ROUTING_KEY_LINK_CASE_NOTE_DELETED = exports.ROUTING_KEY_LINK_CASE_NOTE_CREATED = exports.ROUTING_KEY_LINK_CASE_FILE_DELETED = exports.ROUTING_KEY_LINK_CASE_FILE_CREATED = exports.ROUTING_KEY_LINK_CASE_CASE_ACTION_DELETED = exports.ROUTING_KEY_LINK_CASE_CASE_ACTION_CREATED = exports.ROUTING_KEY_LINK_CASE_ACTIVITY_LOG_DELETED = exports.ROUTING_KEY_LINK_CASE_ACTIVITY_LOG_CREATED = exports.ROUTING_KEY_CASE_OUTAGE_DELETED = void 0;
 const core_1 = require("@d19n/odin-types/dist/core");
 /**
  * Available types for Case records
@@ -1079,6 +1079,20 @@ var CaseFrustrationBand;
     CaseFrustrationBand["RED"] = "RED";
     CaseFrustrationBand["YELLOW"] = "YELLOW";
 })(CaseFrustrationBand = exports.CaseFrustrationBand || (exports.CaseFrustrationBand = {}));
+/**
+ * Valid values for Case.SaveContactMethod
+ *
+ * How an OTS/recontract retention save was made — call or email. Set only when RetentionOutcome is SAVED.
+ *
+ * @remarks Available options:
+ * - `CALL` - Call
+ * - `EMAIL` - Email
+ */
+var CaseSaveContactMethod;
+(function (CaseSaveContactMethod) {
+    CaseSaveContactMethod["CALL"] = "CALL";
+    CaseSaveContactMethod["EMAIL"] = "EMAIL";
+})(CaseSaveContactMethod = exports.CaseSaveContactMethod || (exports.CaseSaveContactMethod = {}));
 /**
  * Property keys for Case
  * Use these constants instead of string literals for type safety
@@ -1291,6 +1305,8 @@ var CasePropertyKeys;
     CasePropertyKeys["FrustrationScore"] = "FrustrationScore";
     /** A copy of the Account's FrustrationScore stage when the Case was created or last refreshed. Written only by the frustration engine. */
     CasePropertyKeys["FrustrationBand"] = "FrustrationBand";
+    /** How an OTS/recontract retention save was made — call or email. Set only when RetentionOutcome is SAVED. */
+    CasePropertyKeys["SaveContactMethod"] = "SaveContactMethod";
 })(CasePropertyKeys = exports.CasePropertyKeys || (exports.CasePropertyKeys = {}));
 /**
  * Case entity from SupportModule