@d19n/youfibre-odin-sdk 2.0.345 → 2.0.347

package/dist/entities-v2/Account.d.ts

@@ -24,6 +24,8 @@ import { AddressProperties } from './Address';
 import { MobileConfigurationProperties } from './MobileConfiguration';
 import { FileProperties } from './File';
 import { DataIssueProperties } from './DataIssue';
+import { FrustrationScoreProperties } from './FrustrationScore';
+import { FrustrationEventProperties } from './FrustrationEvent';
 /**
  * Available types for Account records
  */
@@ -794,6 +796,10 @@ export declare class Account extends OdinRecord<AccountProperties> {
     File: OdinLink<LinkedOdinRecord<FileProperties>>;
     /** Linked DataIssue records (DataIssue__Account) */
     DataIssue: OdinLink<LinkedOdinRecord<DataIssueProperties>>;
+    /** Linked FrustrationScore records (FrustrationScore__Account) */
+    FrustrationScore: OdinLink<LinkedOdinRecord<FrustrationScoreProperties>>;
+    /** Linked FrustrationEvent records (FrustrationEvent__Account) */
+    FrustrationEvent: OdinLink<LinkedOdinRecord<FrustrationEventProperties>>;
 }
 /**
  * RabbitMQ routing keys for Account events

package/dist/entities-v2/Case.d.ts

@@ -37,6 +37,7 @@ import { CallProperties } from './Call';
 import { QaReportProperties } from './QaReport';
 import { QaEvaluationProperties } from './QaEvaluation';
 import { CoachingSessionProperties } from './CoachingSession';
+import { FrustrationScoreProperties } from './FrustrationScore';
 /**
  * Available types for Case records
  */
@@ -348,6 +349,7 @@ export declare enum CaseProblem {
  * - `CUSTOMER_APP` - Customer App
  * - `CUSTOMER_PORTAL` - Customer Portal
  * - `EMAIL` - Email
+ * - `FACEBOOK_COMMENT` - Facebook comment
  * - `FACEBOOK_MESSENGER` - Facebook Messenger
  * - `IN_APP_CHAT` - In-App Chat
  * - `INSTAGRAM_DM` - Instagram DM
@@ -358,14 +360,14 @@ export declare enum CaseProblem {
  * - `TWITTER_X_DM` - Twitter/X DM
  * - `TWITTER_X_MENTION` - Twitter/X Mention
  * - `WEB_CHAT` - Web chat
- * - `WEB_FORM_BUSINESS` - Web form - Business
- * - ... and 1 more
+ * - ... and 2 more
  */
 export declare enum CaseChannel {
     CALL = "CALL",
     CUSTOMER_APP = "CUSTOMER_APP",
     CUSTOMER_PORTAL = "CUSTOMER_PORTAL",
     EMAIL = "EMAIL",
+    FACEBOOK_COMMENT = "FACEBOOK_COMMENT",
     FACEBOOK_MESSENGER = "FACEBOOK_MESSENGER",
     IN_APP_CHAT = "IN_APP_CHAT",
     INSTAGRAM_DM = "INSTAGRAM_DM",
@@ -435,7 +437,7 @@ export declare enum CaseCategory {
  * - `COPY_OF_INVOICE` - Copy of Invoice
  * - `CUSTOMER_DEVICE_ISSUE` - Customer Device Issue
  * - `DATA_SUBJECT_ACCESS_REQUEST` - Data Subject Access Request
- * - ... and 41 more
+ * - ... and 42 more
  */
 export declare enum CaseSubCategory {
     AMEND_BILLING_DATE = "AMEND_BILLING_DATE",
@@ -458,6 +460,7 @@ export declare enum CaseSubCategory {
     EQUIPMENT_RETURN_REFUND = "EQUIPMENT_RETURN_REFUND",
     ESCALATED_COMPLAINT = "ESCALATED_COMPLAINT",
     ETF_CUSTOMER_LEAVING_YF = "ETF_CUSTOMER_LEAVING",
+    FRUSTRATION_OUTREACH = "FRUSTRATION_OUTREACH",
     GDPR_DATA_BREACH = "GDPR_DATA_BREACH",
     INACTIVE_CHAT_NO_CUSTOMER_RESPONSE = "INACTIVE_CHAT_NO_CUSTOMER_RESPONSE",
     INSTALL_APPOINTMENT = "INSTALL_APPOINTMENT",
@@ -1041,6 +1044,38 @@ export declare enum CaseEnquirySubCategory {
     WI_FI_COVERAGE_SIGNAL_INCL_MESH_BOOSTER = "WIFI_COVERAGE_SIGNAL",
     YOU_FIBRE_APP_OTHER = "YOUFIBRE_APP_OTHER"
 }
+/**
+ * Valid values for Case.FrustrationBand
+ *
+ * A copy of the Account's FrustrationScore stage when the Case was created or last refreshed. Written only by the frustration engine.
+ *
+ * @remarks Available options:
+ * - `CRITICAL` - Critical
+ * - `GREEN` - Green
+ * - `ORANGE` - Orange
+ * - `RED` - Red
+ * - `YELLOW` - Yellow
+ */
+export declare enum CaseFrustrationBand {
+    CRITICAL = "CRITICAL",
+    GREEN = "GREEN",
+    ORANGE = "ORANGE",
+    RED = "RED",
+    YELLOW = "YELLOW"
+}
+/**
+ * Valid values for Case.SaveContactMethod
+ *
+ * How an OTS/recontract retention save was made — call or email. Set only when RetentionOutcome is SAVED.
+ *
+ * @remarks Available options:
+ * - `CALL` - Call
+ * - `EMAIL` - Email
+ */
+export declare enum CaseSaveContactMethod {
+    CALL = "CALL",
+    EMAIL = "EMAIL"
+}
 /**
  * Property keys for Case
  * Use these constants instead of string literals for type safety
@@ -1247,7 +1282,13 @@ export declare enum CasePropertyKeys {
     /** Why the customer contacted us, top level. 20-value business taxonomy (Categories.xlsx, 2026-09-11). Option position is PRECEDENCE, not display order — lowest number wins when several could apply. Classified by the Qwen categoriser (CASES-1862) and overridable by an agent. Distinct from Category, which stays the outage/retention operational discriminator. */
     EnquiryCategory = "EnquiryCategory",
     /** Why the customer contacted us, specific. 119-value business taxonomy (Categories.xlsx, 2026-09-11); every label is globally unique, so this value alone determines EnquiryCategory. Each category carries an "- other" catch-all so "nothing specific fits" has a defined answer. Parentage lives in the form action's enumOptionFilter (CASES-1861), not on the column. */
-    EnquirySubCategory = "EnquirySubCategory"
+    EnquirySubCategory = "EnquirySubCategory",
+    /** A copy of the Account's FrustrationScore.Score when the Case was created or last refreshed. Written only by the frustration engine; the live value is on the FrustrationScore record. */
+    FrustrationScore = "FrustrationScore",
+    /** A copy of the Account's FrustrationScore stage when the Case was created or last refreshed. Written only by the frustration engine. */
+    FrustrationBand = "FrustrationBand",
+    /** How an OTS/recontract retention save was made — call or email. Set only when RetentionOutcome is SAVED. */
+    SaveContactMethod = "SaveContactMethod"
 }
 /**
  * Properties for Case records
@@ -1826,6 +1867,26 @@ export interface CaseProperties {
      * @enum {CaseEnquirySubCategory}
      */
     EnquirySubCategory: CaseEnquirySubCategory;
+    /** A copy of the Account's FrustrationScore.Score when the Case was created or last refreshed. Written only by the frustration engine; the live value is on the FrustrationScore record.
+     *
+     * @type {NUMBER}
+     * @default
+     */
+    FrustrationScore: number;
+    /** A copy of the Account's FrustrationScore stage when the Case was created or last refreshed. Written only by the frustration engine.
+     *
+     * @type {ENUM}
+     * @default
+     * @enum {CaseFrustrationBand}
+     */
+    FrustrationBand: CaseFrustrationBand;
+    /** How an OTS/recontract retention save was made — call or email. Set only when RetentionOutcome is SAVED.
+     *
+     * @type {ENUM}
+     * @default
+     * @enum {CaseSaveContactMethod}
+     */
+    SaveContactMethod: CaseSaveContactMethod;
 }
 /**
  * Properties for OUTAGE Case records
@@ -2404,6 +2465,26 @@ export interface OutageCaseProperties {
      * @enum {CaseEnquirySubCategory}
      */
     EnquirySubCategory: CaseEnquirySubCategory;
+    /** A copy of the Account's FrustrationScore.Score when the Case was created or last refreshed. Written only by the frustration engine; the live value is on the FrustrationScore record.
+     *
+     * @type {NUMBER}
+     * @default
+     */
+    FrustrationScore: number;
+    /** A copy of the Account's FrustrationScore stage when the Case was created or last refreshed. Written only by the frustration engine.
+     *
+     * @type {ENUM}
+     * @default
+     * @enum {CaseFrustrationBand}
+     */
+    FrustrationBand: CaseFrustrationBand;
+    /** How an OTS/recontract retention save was made — call or email. Set only when RetentionOutcome is SAVED.
+     *
+     * @type {ENUM}
+     * @default
+     * @enum {CaseSaveContactMethod}
+     */
+    SaveContactMethod: CaseSaveContactMethod;
 }
 /**
  * Case entity from SupportModule
@@ -2476,6 +2557,8 @@ export declare class Case extends OdinRecord<CaseProperties> {
     QaEvaluation: OdinLink<LinkedOdinRecord<QaEvaluationProperties>>;
     /** Linked CoachingSession records (Case__CoachingSession) */
     CoachingSession: OdinLink<LinkedOdinRecord<CoachingSessionProperties>>;
+    /** Linked FrustrationScore records (FrustrationScore__Case) */
+    FrustrationScore: OdinLink<LinkedOdinRecord<FrustrationScoreProperties>>;
 }
 /**
  * RabbitMQ routing keys for Case events

package/dist/entities-v2/Case.js

@@ -12,8 +12,8 @@
  * Generated from Odin schema definition
  */
 Object.defineProperty(exports, "__esModule", { value: true });
-exports.ROUTING_KEY_LINK_CASE_ACTIVITY_LOG_CREATED = exports.ROUTING_KEY_CASE_OUTAGE_DELETED = exports.ROUTING_KEY_CASE_OUTAGE_UPDATED = exports.ROUTING_KEY_CASE_OUTAGE_CREATED = exports.ROUTING_KEY_CASE_DEFAULT_DELETED = exports.ROUTING_KEY_CASE_DEFAULT_UPDATED = exports.ROUTING_KEY_CASE_DEFAULT_CREATED = exports.ROUTING_KEY_CASE_DELETED = exports.ROUTING_KEY_CASE_UPDATED = exports.ROUTING_KEY_CASE_CREATED = exports.Case = exports.CasePropertyKeys = exports.CaseEnquirySubCategory = exports.CaseEnquiryCategory = exports.CaseDeprecated = exports.CaseRetentionOutcome = exports.CaseVulnerableCustomer = exports.CaseAutoResolutionStatus = exports.CaseLastDialOutcome = exports.CaseEscalationReason = exports.CaseOmbudsmanReason = exports.CaseSource = exports.CaseReasonForReview = exports.CaseImpact = exports.CaseCsatReason = exports.CaseBusinessArea = exports.CaseRetentionOffer = exports.CaseSla = exports.CaseReasonForLeaving = exports.CaseDpaCustomerType = exports.CaseDpaCustomerCategory = exports.CaseConversationStatus = exports.CaseBlockedReason = exports.CaseSubCategory = exports.CaseCategory = exports.CaseChannel = exports.CaseProblem = exports.CasePrimaryExceptionReason = exports.CasePrimaryException = exports.CaseFormalComplaint = exports.CaseOrigin = exports.CaseProviders = exports.CaseCsatResolutionReason = exports.CaseComplaint = exports.CaseCsatAgentReason = exports.OutageCaseStageKeys = exports.OutageCaseStageNames = exports.DefaultCaseStageKeys = exports.DefaultCaseStageNames = exports.CaseEntityTypes = void 0;
-exports.ROUTING_KEY_LINK_CASE_COACHING_SESSION_DELETED = exports.ROUTING_KEY_LINK_CASE_COACHING_SESSION_CREATED = exports.ROUTING_KEY_LINK_CASE_QA_EVALUATION_DELETED = exports.ROUTING_KEY_LINK_CASE_QA_EVALUATION_CREATED = exports.ROUTING_KEY_LINK_CASE_QA_REPORT_DELETED = exports.ROUTING_KEY_LINK_CASE_QA_REPORT_CREATED = exports.ROUTING_KEY_LINK_OUTBOUND_DIAL_SESSION_CASE_DELETED = exports.ROUTING_KEY_LINK_OUTBOUND_DIAL_SESSION_CASE_CREATED = exports.ROUTING_KEY_LINK_CASE_ONE_TOUCH_SWITCH_DELETED = exports.ROUTING_KEY_LINK_CASE_ONE_TOUCH_SWITCH_CREATED = exports.ROUTING_KEY_LINK_CASE_CASE_DELETED = exports.ROUTING_KEY_LINK_CASE_CASE_CREATED = exports.ROUTING_KEY_LINK_CASE_SMS_MESSAGE_DELETED = exports.ROUTING_KEY_LINK_CASE_SMS_MESSAGE_CREATED = exports.ROUTING_KEY_LINK_CASE_USER_DELETED = exports.ROUTING_KEY_LINK_CASE_USER_CREATED = exports.ROUTING_KEY_LINK_CASE_CONTRACT_BUY_OUT_DELETED = exports.ROUTING_KEY_LINK_CASE_CONTRACT_BUY_OUT_CREATED = exports.ROUTING_KEY_LINK_CASE_QUEUE_CHANGE_DELETED = exports.ROUTING_KEY_LINK_CASE_QUEUE_CHANGE_CREATED = exports.ROUTING_KEY_LINK_CASE_ADDRESS_DELETED = exports.ROUTING_KEY_LINK_CASE_ADDRESS_CREATED = exports.ROUTING_KEY_LINK_CASE_WORK_ORDER_DELETED = exports.ROUTING_KEY_LINK_CASE_WORK_ORDER_CREATED = exports.ROUTING_KEY_LINK_CASE_EMAIL_DELETED = exports.ROUTING_KEY_LINK_CASE_EMAIL_CREATED = exports.ROUTING_KEY_LINK_CASE_CONTACT_DELETED = exports.ROUTING_KEY_LINK_CASE_CONTACT_CREATED = exports.ROUTING_KEY_LINK_CASE_PUSH_NOTIFICATION_DELETED = exports.ROUTING_KEY_LINK_CASE_PUSH_NOTIFICATION_CREATED = exports.ROUTING_KEY_LINK_CASE_ORDER_DELETED = exports.ROUTING_KEY_LINK_CASE_ORDER_CREATED = exports.ROUTING_KEY_LINK_CASE_CONVERSATION_DELETED = exports.ROUTING_KEY_LINK_CASE_CONVERSATION_CREATED = exports.ROUTING_KEY_LINK_CASE_TEAM_DELETED = exports.ROUTING_KEY_LINK_CASE_TEAM_CREATED = exports.ROUTING_KEY_LINK_CASE_NOTE_DELETED = exports.ROUTING_KEY_LINK_CASE_NOTE_CREATED = exports.ROUTING_KEY_LINK_CASE_FILE_DELETED = exports.ROUTING_KEY_LINK_CASE_FILE_CREATED = exports.ROUTING_KEY_LINK_CASE_CASE_ACTION_DELETED = exports.ROUTING_KEY_LINK_CASE_CASE_ACTION_CREATED = exports.ROUTING_KEY_LINK_CASE_ACTIVITY_LOG_DELETED = void 0;
+exports.ROUTING_KEY_CASE_OUTAGE_UPDATED = exports.ROUTING_KEY_CASE_OUTAGE_CREATED = exports.ROUTING_KEY_CASE_DEFAULT_DELETED = exports.ROUTING_KEY_CASE_DEFAULT_UPDATED = exports.ROUTING_KEY_CASE_DEFAULT_CREATED = exports.ROUTING_KEY_CASE_DELETED = exports.ROUTING_KEY_CASE_UPDATED = exports.ROUTING_KEY_CASE_CREATED = exports.Case = exports.CasePropertyKeys = exports.CaseSaveContactMethod = exports.CaseFrustrationBand = exports.CaseEnquirySubCategory = exports.CaseEnquiryCategory = exports.CaseDeprecated = exports.CaseRetentionOutcome = exports.CaseVulnerableCustomer = exports.CaseAutoResolutionStatus = exports.CaseLastDialOutcome = exports.CaseEscalationReason = exports.CaseOmbudsmanReason = exports.CaseSource = exports.CaseReasonForReview = exports.CaseImpact = exports.CaseCsatReason = exports.CaseBusinessArea = exports.CaseRetentionOffer = exports.CaseSla = exports.CaseReasonForLeaving = exports.CaseDpaCustomerType = exports.CaseDpaCustomerCategory = exports.CaseConversationStatus = exports.CaseBlockedReason = exports.CaseSubCategory = exports.CaseCategory = exports.CaseChannel = exports.CaseProblem = exports.CasePrimaryExceptionReason = exports.CasePrimaryException = exports.CaseFormalComplaint = exports.CaseOrigin = exports.CaseProviders = exports.CaseCsatResolutionReason = exports.CaseComplaint = exports.CaseCsatAgentReason = exports.OutageCaseStageKeys = exports.OutageCaseStageNames = exports.DefaultCaseStageKeys = exports.DefaultCaseStageNames = exports.CaseEntityTypes = void 0;
+exports.ROUTING_KEY_LINK_CASE_COACHING_SESSION_DELETED = exports.ROUTING_KEY_LINK_CASE_COACHING_SESSION_CREATED = exports.ROUTING_KEY_LINK_CASE_QA_EVALUATION_DELETED = exports.ROUTING_KEY_LINK_CASE_QA_EVALUATION_CREATED = exports.ROUTING_KEY_LINK_CASE_QA_REPORT_DELETED = exports.ROUTING_KEY_LINK_CASE_QA_REPORT_CREATED = exports.ROUTING_KEY_LINK_OUTBOUND_DIAL_SESSION_CASE_DELETED = exports.ROUTING_KEY_LINK_OUTBOUND_DIAL_SESSION_CASE_CREATED = exports.ROUTING_KEY_LINK_CASE_ONE_TOUCH_SWITCH_DELETED = exports.ROUTING_KEY_LINK_CASE_ONE_TOUCH_SWITCH_CREATED = exports.ROUTING_KEY_LINK_CASE_CASE_DELETED = exports.ROUTING_KEY_LINK_CASE_CASE_CREATED = exports.ROUTING_KEY_LINK_CASE_SMS_MESSAGE_DELETED = exports.ROUTING_KEY_LINK_CASE_SMS_MESSAGE_CREATED = exports.ROUTING_KEY_LINK_CASE_USER_DELETED = exports.ROUTING_KEY_LINK_CASE_USER_CREATED = exports.ROUTING_KEY_LINK_CASE_CONTRACT_BUY_OUT_DELETED = exports.ROUTING_KEY_LINK_CASE_CONTRACT_BUY_OUT_CREATED = exports.ROUTING_KEY_LINK_CASE_QUEUE_CHANGE_DELETED = exports.ROUTING_KEY_LINK_CASE_QUEUE_CHANGE_CREATED = exports.ROUTING_KEY_LINK_CASE_ADDRESS_DELETED = exports.ROUTING_KEY_LINK_CASE_ADDRESS_CREATED = exports.ROUTING_KEY_LINK_CASE_WORK_ORDER_DELETED = exports.ROUTING_KEY_LINK_CASE_WORK_ORDER_CREATED = exports.ROUTING_KEY_LINK_CASE_EMAIL_DELETED = exports.ROUTING_KEY_LINK_CASE_EMAIL_CREATED = exports.ROUTING_KEY_LINK_CASE_CONTACT_DELETED = exports.ROUTING_KEY_LINK_CASE_CONTACT_CREATED = exports.ROUTING_KEY_LINK_CASE_PUSH_NOTIFICATION_DELETED = exports.ROUTING_KEY_LINK_CASE_PUSH_NOTIFICATION_CREATED = exports.ROUTING_KEY_LINK_CASE_ORDER_DELETED = exports.ROUTING_KEY_LINK_CASE_ORDER_CREATED = exports.ROUTING_KEY_LINK_CASE_CONVERSATION_DELETED = exports.ROUTING_KEY_LINK_CASE_CONVERSATION_CREATED = exports.ROUTING_KEY_LINK_CASE_TEAM_DELETED = exports.ROUTING_KEY_LINK_CASE_TEAM_CREATED = exports.ROUTING_KEY_LINK_CASE_NOTE_DELETED = exports.ROUTING_KEY_LINK_CASE_NOTE_CREATED = exports.ROUTING_KEY_LINK_CASE_FILE_DELETED = exports.ROUTING_KEY_LINK_CASE_FILE_CREATED = exports.ROUTING_KEY_LINK_CASE_CASE_ACTION_DELETED = exports.ROUTING_KEY_LINK_CASE_CASE_ACTION_CREATED = exports.ROUTING_KEY_LINK_CASE_ACTIVITY_LOG_DELETED = exports.ROUTING_KEY_LINK_CASE_ACTIVITY_LOG_CREATED = exports.ROUTING_KEY_CASE_OUTAGE_DELETED = void 0;
 const core_1 = require("@d19n/odin-types/dist/core");
 /**
  * Available types for Case records
@@ -340,6 +340,7 @@ var CaseProblem;
  * - `CUSTOMER_APP` - Customer App
  * - `CUSTOMER_PORTAL` - Customer Portal
  * - `EMAIL` - Email
+ * - `FACEBOOK_COMMENT` - Facebook comment
  * - `FACEBOOK_MESSENGER` - Facebook Messenger
  * - `IN_APP_CHAT` - In-App Chat
  * - `INSTAGRAM_DM` - Instagram DM
@@ -350,8 +351,7 @@ var CaseProblem;
  * - `TWITTER_X_DM` - Twitter/X DM
  * - `TWITTER_X_MENTION` - Twitter/X Mention
  * - `WEB_CHAT` - Web chat
- * - `WEB_FORM_BUSINESS` - Web form - Business
- * - ... and 1 more
+ * - ... and 2 more
  */
 var CaseChannel;
 (function (CaseChannel) {
@@ -359,6 +359,7 @@ var CaseChannel;
     CaseChannel["CUSTOMER_APP"] = "CUSTOMER_APP";
     CaseChannel["CUSTOMER_PORTAL"] = "CUSTOMER_PORTAL";
     CaseChannel["EMAIL"] = "EMAIL";
+    CaseChannel["FACEBOOK_COMMENT"] = "FACEBOOK_COMMENT";
     CaseChannel["FACEBOOK_MESSENGER"] = "FACEBOOK_MESSENGER";
     CaseChannel["IN_APP_CHAT"] = "IN_APP_CHAT";
     CaseChannel["INSTAGRAM_DM"] = "INSTAGRAM_DM";
@@ -429,7 +430,7 @@ var CaseCategory;
  * - `COPY_OF_INVOICE` - Copy of Invoice
  * - `CUSTOMER_DEVICE_ISSUE` - Customer Device Issue
  * - `DATA_SUBJECT_ACCESS_REQUEST` - Data Subject Access Request
- * - ... and 41 more
+ * - ... and 42 more
  */
 var CaseSubCategory;
 (function (CaseSubCategory) {
@@ -453,6 +454,7 @@ var CaseSubCategory;
     CaseSubCategory["EQUIPMENT_RETURN_REFUND"] = "EQUIPMENT_RETURN_REFUND";
     CaseSubCategory["ESCALATED_COMPLAINT"] = "ESCALATED_COMPLAINT";
     CaseSubCategory["ETF_CUSTOMER_LEAVING_YF"] = "ETF_CUSTOMER_LEAVING";
+    CaseSubCategory["FRUSTRATION_OUTREACH"] = "FRUSTRATION_OUTREACH";
     CaseSubCategory["GDPR_DATA_BREACH"] = "GDPR_DATA_BREACH";
     CaseSubCategory["INACTIVE_CHAT_NO_CUSTOMER_RESPONSE"] = "INACTIVE_CHAT_NO_CUSTOMER_RESPONSE";
     CaseSubCategory["INSTALL_APPOINTMENT"] = "INSTALL_APPOINTMENT";
@@ -1057,6 +1059,40 @@ var CaseEnquirySubCategory;
     CaseEnquirySubCategory["WI_FI_COVERAGE_SIGNAL_INCL_MESH_BOOSTER"] = "WIFI_COVERAGE_SIGNAL";
     CaseEnquirySubCategory["YOU_FIBRE_APP_OTHER"] = "YOUFIBRE_APP_OTHER";
 })(CaseEnquirySubCategory = exports.CaseEnquirySubCategory || (exports.CaseEnquirySubCategory = {}));
+/**
+ * Valid values for Case.FrustrationBand
+ *
+ * A copy of the Account's FrustrationScore stage when the Case was created or last refreshed. Written only by the frustration engine.
+ *
+ * @remarks Available options:
+ * - `CRITICAL` - Critical
+ * - `GREEN` - Green
+ * - `ORANGE` - Orange
+ * - `RED` - Red
+ * - `YELLOW` - Yellow
+ */
+var CaseFrustrationBand;
+(function (CaseFrustrationBand) {
+    CaseFrustrationBand["CRITICAL"] = "CRITICAL";
+    CaseFrustrationBand["GREEN"] = "GREEN";
+    CaseFrustrationBand["ORANGE"] = "ORANGE";
+    CaseFrustrationBand["RED"] = "RED";
+    CaseFrustrationBand["YELLOW"] = "YELLOW";
+})(CaseFrustrationBand = exports.CaseFrustrationBand || (exports.CaseFrustrationBand = {}));
+/**
+ * Valid values for Case.SaveContactMethod
+ *
+ * How an OTS/recontract retention save was made — call or email. Set only when RetentionOutcome is SAVED.
+ *
+ * @remarks Available options:
+ * - `CALL` - Call
+ * - `EMAIL` - Email
+ */
+var CaseSaveContactMethod;
+(function (CaseSaveContactMethod) {
+    CaseSaveContactMethod["CALL"] = "CALL";
+    CaseSaveContactMethod["EMAIL"] = "EMAIL";
+})(CaseSaveContactMethod = exports.CaseSaveContactMethod || (exports.CaseSaveContactMethod = {}));
 /**
  * Property keys for Case
  * Use these constants instead of string literals for type safety
@@ -1265,6 +1301,12 @@ var CasePropertyKeys;
     CasePropertyKeys["EnquiryCategory"] = "EnquiryCategory";
     /** Why the customer contacted us, specific. 119-value business taxonomy (Categories.xlsx, 2026-09-11); every label is globally unique, so this value alone determines EnquiryCategory. Each category carries an "- other" catch-all so "nothing specific fits" has a defined answer. Parentage lives in the form action's enumOptionFilter (CASES-1861), not on the column. */
     CasePropertyKeys["EnquirySubCategory"] = "EnquirySubCategory";
+    /** A copy of the Account's FrustrationScore.Score when the Case was created or last refreshed. Written only by the frustration engine; the live value is on the FrustrationScore record. */
+    CasePropertyKeys["FrustrationScore"] = "FrustrationScore";
+    /** A copy of the Account's FrustrationScore stage when the Case was created or last refreshed. Written only by the frustration engine. */
+    CasePropertyKeys["FrustrationBand"] = "FrustrationBand";
+    /** How an OTS/recontract retention save was made — call or email. Set only when RetentionOutcome is SAVED. */
+    CasePropertyKeys["SaveContactMethod"] = "SaveContactMethod";
 })(CasePropertyKeys = exports.CasePropertyKeys || (exports.CasePropertyKeys = {}));
 /**
  * Case entity from SupportModule

package/dist/entities-v2/Contact.d.ts

@@ -44,6 +44,7 @@ import { AffiliateCodeProperties } from './AffiliateCode';
 import { OrderProperties } from './Order';
 import { NpsSurveyProperties } from './NpsSurvey';
 import { ContractBuyOutProperties } from './ContractBuyOut';
+import { FrustrationScoreProperties } from './FrustrationScore';
 /**
  * Available types for Contact records
  */
@@ -838,6 +839,8 @@ export declare class Contact extends OdinRecord<ContactProperties> {
     NpsSurvey: OdinLink<LinkedOdinRecord<NpsSurveyProperties>>;
     /** Linked ContractBuyOut records (Contact__ContractBuyOut) */
     ContractBuyOut: OdinLink<LinkedOdinRecord<ContractBuyOutProperties>>;
+    /** Linked FrustrationScore records (FrustrationScore__Contact) */
+    FrustrationScore: OdinLink<LinkedOdinRecord<FrustrationScoreProperties>>;
 }
 /**
  * RabbitMQ routing keys for Contact events

package/dist/entities-v2/Conversation.d.ts

@@ -29,20 +29,26 @@ export declare enum ConversationEntityTypes {
  *
  * @remarks Available options:
  * - `WEB_CHAT` - Chat
+ * - `FACEBOOK_COMMENT` - Facebook comment
  * - `FACEBOOK_MESSENGER` - Facebook Messenger
  * - `IN_APP_CHAT` - In-App Chat
  * - `INSTAGRAM_DM` - Instagram DM
  * - `SMS`
  * - `TRUSTPILOT_SERVICE_REVIEW` - Trustpilot Service Review
+ * - `TWITTER_X_DM` - Twitter/X DM
+ * - `TWITTER_X_MENTION` - Twitter/X mention
  * - `WHATSAPP` - WhatsApp
  */
 export declare enum ConversationChannel {
     CHAT = "WEB_CHAT",
+    FACEBOOK_COMMENT = "FACEBOOK_COMMENT",
     FACEBOOK_MESSENGER = "FACEBOOK_MESSENGER",
     IN_APP_CHAT = "IN_APP_CHAT",
     INSTAGRAM_DM = "INSTAGRAM_DM",
     SMS = "SMS",
     TRUSTPILOT_SERVICE_REVIEW = "TRUSTPILOT_SERVICE_REVIEW",
+    TWITTER_X_DM = "TWITTER_X_DM",
+    TWITTER_X_MENTION = "TWITTER_X_MENTION",
     WHATS_APP = "WHATSAPP"
 }
 /**

package/dist/entities-v2/Conversation.js

@@ -29,21 +29,27 @@ var ConversationEntityTypes;
  *
  * @remarks Available options:
  * - `WEB_CHAT` - Chat
+ * - `FACEBOOK_COMMENT` - Facebook comment
  * - `FACEBOOK_MESSENGER` - Facebook Messenger
  * - `IN_APP_CHAT` - In-App Chat
  * - `INSTAGRAM_DM` - Instagram DM
  * - `SMS`
  * - `TRUSTPILOT_SERVICE_REVIEW` - Trustpilot Service Review
+ * - `TWITTER_X_DM` - Twitter/X DM
+ * - `TWITTER_X_MENTION` - Twitter/X mention
  * - `WHATSAPP` - WhatsApp
  */
 var ConversationChannel;
 (function (ConversationChannel) {
     ConversationChannel["CHAT"] = "WEB_CHAT";
+    ConversationChannel["FACEBOOK_COMMENT"] = "FACEBOOK_COMMENT";
     ConversationChannel["FACEBOOK_MESSENGER"] = "FACEBOOK_MESSENGER";
     ConversationChannel["IN_APP_CHAT"] = "IN_APP_CHAT";
     ConversationChannel["INSTAGRAM_DM"] = "INSTAGRAM_DM";
     ConversationChannel["SMS"] = "SMS";
     ConversationChannel["TRUSTPILOT_SERVICE_REVIEW"] = "TRUSTPILOT_SERVICE_REVIEW";
+    ConversationChannel["TWITTER_X_DM"] = "TWITTER_X_DM";
+    ConversationChannel["TWITTER_X_MENTION"] = "TWITTER_X_MENTION";
     ConversationChannel["WHATS_APP"] = "WHATSAPP";
 })(ConversationChannel = exports.ConversationChannel || (exports.ConversationChannel = {}));
 /**

package/dist/entities-v2/FrustrationEvent.d.ts

@@ -0,0 +1,222 @@
+/**
+ * FrustrationEvent Entity Definition
+ *
+ * One row per Odin change that scored an Account: event type, when, weight and weight version, plus a pointer at the source record. Append-only; the timeline and audit trail behind a FrustrationScore. No free text, no personal data.
+ *
+ * @module SupportModule
+ * @entity FrustrationEvent
+ * @schemaId 1ee547d3-e74a-4b6b-9a11-a087cc2d1ce9
+ *
+ * AUTO-GENERATED - DO NOT EDIT DIRECTLY
+ * Generated from Odin schema definition
+ */
+import { OdinRecord, OdinLink, LinkedOdinRecord } from '@d19n/odin-types/dist/core';
+import { AccountProperties } from './Account';
+import { FrustrationScoreProperties } from './FrustrationScore';
+/**
+ * Available types for FrustrationEvent records
+ */
+export declare enum FrustrationEventEntityTypes {
+    /** This is the default record type */
+    DEFAULT = "DEFAULT"
+}
+/**
+ * Valid values for FrustrationEvent.EventType
+ *
+ * Which catalogue event this is, E01-E30 (business-processes/frustration-score/04-odin-event-mapping.md).
+ *
+ * @remarks Available options:
+ * - `E01` - E01 Customer opened live chat
+ * - `E02` - E02 Second chat within 48h
+ * - `E03` - E03 Complaint created
+ * - `E04` - E04 Complaint escalated
+ * - `E05` - E05 Engineer visit booked
+ * - `E06` - E06 Engineer visit cancelled
+ * - `E07` - E07 Engineer visit missed
+ * - `E08` - E08 Engineer arrived late
+ * - `E09` - E09 Engineer revisit required
+ * - `E10` - E10 Network outage started
+ * - `E11` - E11 Network outage resolved
+ * - `E12` - E12 Router offline over 24h
+ * - `E13` - E13 ONT offline
+ * - `E14` - E14 Payment failed
+ * - `E15` - E15 Payment overdue
+ * - ... and 15 more
+ */
+export declare enum FrustrationEventEventType {
+    E01_CUSTOMER_OPENED_LIVE_CHAT = "E01",
+    E02_SECOND_CHAT_WITHIN_48H = "E02",
+    E03_COMPLAINT_CREATED = "E03",
+    E04_COMPLAINT_ESCALATED = "E04",
+    E05_ENGINEER_VISIT_BOOKED = "E05",
+    E06_ENGINEER_VISIT_CANCELLED = "E06",
+    E07_ENGINEER_VISIT_MISSED = "E07",
+    E08_ENGINEER_ARRIVED_LATE = "E08",
+    E09_ENGINEER_REVISIT_REQUIRED = "E09",
+    E10_NETWORK_OUTAGE_STARTED = "E10",
+    E11_NETWORK_OUTAGE_RESOLVED = "E11",
+    E12_ROUTER_OFFLINE_OVER_24H = "E12",
+    E13_ONT_OFFLINE = "E13",
+    E14_PAYMENT_FAILED = "E14",
+    E15_PAYMENT_OVERDUE = "E15",
+    E16_DIRECT_DEBIT_FAILED = "E16",
+    E17_SPEED_TEST_BELOW_EXPECTED = "E17",
+    E18_PACKAGE_DOWNGRADED = "E18",
+    E19_PACKAGE_UPGRADED = "E19",
+    E20_NEGATIVE_CSAT_SURVEY = "E20",
+    E21_POSITIVE_CSAT_SURVEY = "E21",
+    E22_TRUSTPILOT_REVIEW = "E22",
+    E23_BILLING_ADJUSTMENT = "E23",
+    E24_REFUND_ISSUED = "E24",
+    E25_REFERRAL_COMPLETED = "E25",
+    E26_COMPLAINT_RESOLVED = "E26",
+    E27_SUPPORT_TICKET_CLOSED = "E27",
+    E28_CUSTOMER_INACTIVE = "E28",
+    E29_CUSTOMER_USING_APP_REGULARLY = "E29",
+    E30_NO_ISSUES_FOR_30_DAYS = "E30"
+}
+/**
+ * Valid values for FrustrationEvent.Origin
+ *
+ * SYSTEM when an RMQ consumer mapped an Odin change; MANUAL when a Team Leader recorded it (AddFrustrationEvent).
+ *
+ * @remarks Available options:
+ * - `MANUAL` - Manual
+ * - `SYSTEM` - System
+ */
+export declare enum FrustrationEventOrigin {
+    MANUAL = "MANUAL",
+    SYSTEM = "SYSTEM"
+}
+/**
+ * Property keys for FrustrationEvent
+ * Use these constants instead of string literals for type safety
+ */
+export declare enum FrustrationEventPropertyKeys {
+    /** Which catalogue event this is, E01-E30 (business-processes/frustration-score/04-odin-event-mapping.md). */
+    EventType = "EventType",
+    /** When the source change happened, from the source record, not when the event was ingested. Decay is measured from here; older than 60 days contributes nothing. */
+    OccurredAt = "OccurredAt",
+    /** The points applied when this event was scored, before decay. Negative for positive events. Kept on the row so a later weight change does not rewrite history. */
+    Weight = "Weight",
+    /** The Config version the Weight came from. */
+    WeightVersion = "WeightVersion",
+    /** The source record type as Module:Entity, e.g. SupportModule:Case. Text so a new source needs no schema change. */
+    SourceEntity = "SourceEntity",
+    /** The source record uuid. */
+    SourceRecordId = "SourceRecordId",
+    /** The source record number an agent can open, e.g. CS123456 or WO98765. */
+    SourceRecordNumber = "SourceRecordNumber",
+    /** Source record id + the transition or field that changed. UNIQUE, so the same Odin change redelivered by RabbitMQ or replayed by a backfill cannot score twice. */
+    IdempotencyKey = "IdempotencyKey",
+    /** SYSTEM when an RMQ consumer mapped an Odin change; MANUAL when a Team Leader recorded it (AddFrustrationEvent). */
+    Origin = "Origin"
+}
+/**
+ * Properties for FrustrationEvent records
+ *
+ * @see SupportModule:FrustrationEvent
+ */
+export interface FrustrationEventProperties {
+    /** Which catalogue event this is, E01-E30 (business-processes/frustration-score/04-odin-event-mapping.md).
+     *
+     * @type {ENUM}
+     * @default
+     * @enum {FrustrationEventEventType}
+     */
+    EventType: FrustrationEventEventType;
+    /** When the source change happened, from the source record, not when the event was ingested. Decay is measured from here; older than 60 days contributes nothing.
+     *
+     * @type {DATE_TIME}
+     * @default
+     */
+    OccurredAt: string;
+    /** The points applied when this event was scored, before decay. Negative for positive events. Kept on the row so a later weight change does not rewrite history.
+     *
+     * @type {NUMBER}
+     * @default
+     */
+    Weight: number;
+    /** The Config version the Weight came from.
+     *
+     * @type {TEXT}
+     * @default
+     */
+    WeightVersion: string;
+    /** The source record type as Module:Entity, e.g. SupportModule:Case. Text so a new source needs no schema change.
+     *
+     * @type {TEXT}
+     * @default
+     */
+    SourceEntity: string;
+    /** The source record uuid.
+     *
+     * @type {TEXT}
+     * @default
+     */
+    SourceRecordId: string;
+    /** The source record number an agent can open, e.g. CS123456 or WO98765.
+     *
+     * @type {TEXT}
+     * @default
+     */
+    SourceRecordNumber: string;
+    /** Source record id + the transition or field that changed. UNIQUE, so the same Odin change redelivered by RabbitMQ or replayed by a backfill cannot score twice.
+     *
+     * @type {TEXT}
+     * @default
+     */
+    IdempotencyKey: string;
+    /** SYSTEM when an RMQ consumer mapped an Odin change; MANUAL when a Team Leader recorded it (AddFrustrationEvent).
+     *
+     * @type {ENUM}
+     * @default
+     * @enum {FrustrationEventOrigin}
+     */
+    Origin: FrustrationEventOrigin;
+}
+/**
+ * FrustrationEvent entity from SupportModule
+ *
+ * One row per Odin change that scored an Account: event type, when, weight and weight version, plus a pointer at the source record. Append-only; the timeline and audit trail behind a FrustrationScore. No free text, no personal data.
+ *
+ * @module SupportModule
+ * @entity FrustrationEvent
+ * @schemaId 1ee547d3-e74a-4b6b-9a11-a087cc2d1ce9
+ * @recordPrefix CFE
+ * @capabilities searchable, updateable, undeletable, triggerable
+ */
+export declare class FrustrationEvent extends OdinRecord<FrustrationEventProperties> {
+    entity: 'SupportModule:FrustrationEvent';
+    type: FrustrationEventEntityTypes;
+    schemaId: '1ee547d3-e74a-4b6b-9a11-a087cc2d1ce9';
+    properties: FrustrationEventProperties;
+    /** Linked Account records (FrustrationEvent__Account) */
+    Account: OdinLink<LinkedOdinRecord<AccountProperties>>;
+    /** Linked FrustrationScore records (FrustrationEvent__FrustrationScore) */
+    FrustrationScore: OdinLink<LinkedOdinRecord<FrustrationScoreProperties>>;
+}
+/**
+ * RabbitMQ routing keys for FrustrationEvent events
+ */
+export declare const ROUTING_KEY_FRUSTRATION_EVENT_CREATED = "SupportModule.FrustrationEvent.SubDbRecordCreated";
+export declare const ROUTING_KEY_FRUSTRATION_EVENT_UPDATED = "SupportModule.FrustrationEvent.SubDbRecordUpdated";
+export declare const ROUTING_KEY_FRUSTRATION_EVENT_DELETED = "SupportModule.FrustrationEvent.SubDbRecordDeleted";
+/**
+ * Type-specific routing keys for FrustrationEvent events
+ * Subscribe to these for events on specific entity types only
+ */
+/** This is the default record type created */
+export declare const ROUTING_KEY_FRUSTRATION_EVENT_DEFAULT_CREATED = "SupportModule.FrustrationEvent.DEFAULT.SubDbRecordCreated";
+/** This is the default record type updated */
+export declare const ROUTING_KEY_FRUSTRATION_EVENT_DEFAULT_UPDATED = "SupportModule.FrustrationEvent.DEFAULT.SubDbRecordUpdated";
+/** This is the default record type deleted */
+export declare const ROUTING_KEY_FRUSTRATION_EVENT_DEFAULT_DELETED = "SupportModule.FrustrationEvent.DEFAULT.SubDbRecordDeleted";
+/** Event: FrustrationEvent__Account link created */
+export declare const ROUTING_KEY_LINK_FRUSTRATION_EVENT_ACCOUNT_CREATED = "SupportModule.FrustrationEvent.Account.SubDbRecordAssociationCreated";
+/** Event: FrustrationEvent__Account link deleted */
+export declare const ROUTING_KEY_LINK_FRUSTRATION_EVENT_ACCOUNT_DELETED = "SupportModule.FrustrationEvent.Account.SubDbRecordAssociationDeleted";
+/** Event: FrustrationEvent__FrustrationScore link created */
+export declare const ROUTING_KEY_LINK_FRUSTRATION_EVENT_FRUSTRATION_SCORE_CREATED = "SupportModule.FrustrationEvent.FrustrationScore.SubDbRecordAssociationCreated";
+/** Event: FrustrationEvent__FrustrationScore link deleted */
+export declare const ROUTING_KEY_LINK_FRUSTRATION_EVENT_FRUSTRATION_SCORE_DELETED = "SupportModule.FrustrationEvent.FrustrationScore.SubDbRecordAssociationDeleted";