@d19n/youfibre-odin-sdk 2.0.335 → 2.0.337

package/dist/entities-v2/QaRubric.d.ts

@@ -0,0 +1,152 @@
+/**
+ * QaRubric Entity Definition
+ *
+ * One QA scorecard for a support channel at a point in time. A version: editing produces a new DRAFT, publishing makes it ACTIVE and archives the previous one. Its sections, items and auto-fails hang off it. One ACTIVE rubric per channel.
+ *
+ * @module SupportModule
+ * @entity QaRubric
+ * @schemaId f0d32cd1-f8f6-4269-953a-78e1643148ee
+ *
+ * AUTO-GENERATED - DO NOT EDIT DIRECTLY
+ * Generated from Odin schema definition
+ */
+import { OdinRecord, OdinLink, LinkedOdinRecord } from '@d19n/odin-types/dist/core';
+import { QaRubricSectionProperties } from './QaRubricSection';
+import { QaAutoFailProperties } from './QaAutoFail';
+/**
+ * Available types for QaRubric records
+ */
+export declare enum QaRubricEntityTypes {
+    /** This is the default record type */
+    DEFAULT = "DEFAULT"
+}
+/**
+ * Valid values for QaRubric.Channel
+ *
+ * Which support channel this rubric scores. Each channel has its own rubric.
+ *
+ * @remarks Available options:
+ * - `CALL` - Call
+ * - `CHAT` - Chat
+ * - `EMAIL` - Email
+ */
+export declare enum QaRubricChannel {
+    CALL = "CALL",
+    CHAT = "CHAT",
+    EMAIL = "EMAIL"
+}
+/**
+ * Valid values for QaRubric.Status
+ *
+ * DRAFT while being edited, ACTIVE once published (one per channel), ARCHIVED when superseded.
+ *
+ * @remarks Available options:
+ * - `ACTIVE` - Active
+ * - `ARCHIVED` - Archived
+ * - `DRAFT` - Draft
+ */
+export declare enum QaRubricStatus {
+    ACTIVE = "ACTIVE",
+    ARCHIVED = "ARCHIVED",
+    DRAFT = "DRAFT"
+}
+/**
+ * Property keys for QaRubric
+ * Use these constants instead of string literals for type safety
+ */
+export declare enum QaRubricPropertyKeys {
+    /** Which support channel this rubric scores. Each channel has its own rubric. */
+    Channel = "Channel",
+    /** Version number within a channel. A new draft increments it; publishing archives the previous. */
+    Version = "Version",
+    /** DRAFT while being edited, ACTIVE once published (one per channel), ARCHIVED when superseded. */
+    Status = "Status",
+    /** The pass benchmark for this rubric, as a percentage. Currently 95. */
+    Benchmark = "Benchmark",
+    /** When this version became the active rubric for its channel. */
+    EffectiveFrom = "EffectiveFrom"
+}
+/**
+ * Properties for QaRubric records
+ *
+ * @see SupportModule:QaRubric
+ */
+export interface QaRubricProperties {
+    /** Which support channel this rubric scores. Each channel has its own rubric.
+     *
+     * @type {ENUM}
+     * @default
+     * @enum {QaRubricChannel}
+     */
+    Channel: QaRubricChannel;
+    /** Version number within a channel. A new draft increments it; publishing archives the previous.
+     *
+     * @type {NUMBER}
+     * @default
+     */
+    Version: number;
+    /** DRAFT while being edited, ACTIVE once published (one per channel), ARCHIVED when superseded.
+     *
+     * @type {ENUM}
+     * @default DRAFT
+     * @enum {QaRubricStatus}
+     */
+    Status: QaRubricStatus;
+    /** The pass benchmark for this rubric, as a percentage. Currently 95.
+     *
+     * @type {NUMBER}
+     * @default 95
+     */
+    Benchmark: number;
+    /** When this version became the active rubric for its channel.
+     *
+     * @type {DATE_TIME}
+     * @default
+     */
+    EffectiveFrom: string;
+}
+/**
+ * QaRubric entity from SupportModule
+ *
+ * One QA scorecard for a support channel at a point in time. A version: editing produces a new DRAFT, publishing makes it ACTIVE and archives the previous one. Its sections, items and auto-fails hang off it. One ACTIVE rubric per channel.
+ *
+ * @module SupportModule
+ * @entity QaRubric
+ * @schemaId f0d32cd1-f8f6-4269-953a-78e1643148ee
+ * @recordPrefix QRB
+ * @capabilities searchable, updateable, undeletable, triggerable
+ */
+export declare class QaRubric extends OdinRecord<QaRubricProperties> {
+    entity: 'SupportModule:QaRubric';
+    type: QaRubricEntityTypes;
+    schemaId: 'f0d32cd1-f8f6-4269-953a-78e1643148ee';
+    properties: QaRubricProperties;
+    /** Linked QaRubricSection records (Rubric__Section) */
+    QaRubricSection: OdinLink<LinkedOdinRecord<QaRubricSectionProperties>>;
+    /** Linked QaAutoFail records (Rubric__AutoFail) */
+    QaAutoFail: OdinLink<LinkedOdinRecord<QaAutoFailProperties>>;
+}
+/**
+ * RabbitMQ routing keys for QaRubric events
+ */
+export declare const ROUTING_KEY_QA_RUBRIC_CREATED = "SupportModule.QaRubric.SubDbRecordCreated";
+export declare const ROUTING_KEY_QA_RUBRIC_UPDATED = "SupportModule.QaRubric.SubDbRecordUpdated";
+export declare const ROUTING_KEY_QA_RUBRIC_DELETED = "SupportModule.QaRubric.SubDbRecordDeleted";
+/**
+ * Type-specific routing keys for QaRubric events
+ * Subscribe to these for events on specific entity types only
+ */
+/** This is the default record type created */
+export declare const ROUTING_KEY_QA_RUBRIC_DEFAULT_CREATED = "SupportModule.QaRubric.DEFAULT.SubDbRecordCreated";
+/** This is the default record type updated */
+export declare const ROUTING_KEY_QA_RUBRIC_DEFAULT_UPDATED = "SupportModule.QaRubric.DEFAULT.SubDbRecordUpdated";
+/** This is the default record type deleted */
+export declare const ROUTING_KEY_QA_RUBRIC_DEFAULT_DELETED = "SupportModule.QaRubric.DEFAULT.SubDbRecordDeleted";
+/** Event: Rubric__Section link created */
+export declare const ROUTING_KEY_LINK_RUBRIC_SECTION_CREATED = "SupportModule.QaRubric.QaRubricSection.SubDbRecordAssociationCreated";
+/** Event: Rubric__Section link deleted */
+export declare const ROUTING_KEY_LINK_RUBRIC_SECTION_DELETED = "SupportModule.QaRubric.QaRubricSection.SubDbRecordAssociationDeleted";
+/** Event: Rubric__AutoFail link created */
+export declare const ROUTING_KEY_LINK_RUBRIC_AUTO_FAIL_CREATED = "SupportModule.QaRubric.QaAutoFail.SubDbRecordAssociationCreated";
+/** Event: Rubric__AutoFail link deleted */
+export declare const ROUTING_KEY_LINK_RUBRIC_AUTO_FAIL_DELETED = "SupportModule.QaRubric.QaAutoFail.SubDbRecordAssociationDeleted";

package/dist/entities-v2/QaRubric.js

@@ -0,0 +1,114 @@
+"use strict";
+/**
+ * QaRubric Entity Definition
+ *
+ * One QA scorecard for a support channel at a point in time. A version: editing produces a new DRAFT, publishing makes it ACTIVE and archives the previous one. Its sections, items and auto-fails hang off it. One ACTIVE rubric per channel.
+ *
+ * @module SupportModule
+ * @entity QaRubric
+ * @schemaId f0d32cd1-f8f6-4269-953a-78e1643148ee
+ *
+ * AUTO-GENERATED - DO NOT EDIT DIRECTLY
+ * Generated from Odin schema definition
+ */
+Object.defineProperty(exports, "__esModule", { value: true });
+exports.ROUTING_KEY_LINK_RUBRIC_AUTO_FAIL_DELETED = exports.ROUTING_KEY_LINK_RUBRIC_AUTO_FAIL_CREATED = exports.ROUTING_KEY_LINK_RUBRIC_SECTION_DELETED = exports.ROUTING_KEY_LINK_RUBRIC_SECTION_CREATED = exports.ROUTING_KEY_QA_RUBRIC_DEFAULT_DELETED = exports.ROUTING_KEY_QA_RUBRIC_DEFAULT_UPDATED = exports.ROUTING_KEY_QA_RUBRIC_DEFAULT_CREATED = exports.ROUTING_KEY_QA_RUBRIC_DELETED = exports.ROUTING_KEY_QA_RUBRIC_UPDATED = exports.ROUTING_KEY_QA_RUBRIC_CREATED = exports.QaRubric = exports.QaRubricPropertyKeys = exports.QaRubricStatus = exports.QaRubricChannel = exports.QaRubricEntityTypes = void 0;
+const core_1 = require("@d19n/odin-types/dist/core");
+/**
+ * Available types for QaRubric records
+ */
+var QaRubricEntityTypes;
+(function (QaRubricEntityTypes) {
+    /** This is the default record type */
+    QaRubricEntityTypes["DEFAULT"] = "DEFAULT";
+})(QaRubricEntityTypes = exports.QaRubricEntityTypes || (exports.QaRubricEntityTypes = {}));
+/**
+ * Valid values for QaRubric.Channel
+ *
+ * Which support channel this rubric scores. Each channel has its own rubric.
+ *
+ * @remarks Available options:
+ * - `CALL` - Call
+ * - `CHAT` - Chat
+ * - `EMAIL` - Email
+ */
+var QaRubricChannel;
+(function (QaRubricChannel) {
+    QaRubricChannel["CALL"] = "CALL";
+    QaRubricChannel["CHAT"] = "CHAT";
+    QaRubricChannel["EMAIL"] = "EMAIL";
+})(QaRubricChannel = exports.QaRubricChannel || (exports.QaRubricChannel = {}));
+/**
+ * Valid values for QaRubric.Status
+ *
+ * DRAFT while being edited, ACTIVE once published (one per channel), ARCHIVED when superseded.
+ *
+ * @remarks Available options:
+ * - `ACTIVE` - Active
+ * - `ARCHIVED` - Archived
+ * - `DRAFT` - Draft
+ */
+var QaRubricStatus;
+(function (QaRubricStatus) {
+    QaRubricStatus["ACTIVE"] = "ACTIVE";
+    QaRubricStatus["ARCHIVED"] = "ARCHIVED";
+    QaRubricStatus["DRAFT"] = "DRAFT";
+})(QaRubricStatus = exports.QaRubricStatus || (exports.QaRubricStatus = {}));
+/**
+ * Property keys for QaRubric
+ * Use these constants instead of string literals for type safety
+ */
+var QaRubricPropertyKeys;
+(function (QaRubricPropertyKeys) {
+    /** Which support channel this rubric scores. Each channel has its own rubric. */
+    QaRubricPropertyKeys["Channel"] = "Channel";
+    /** Version number within a channel. A new draft increments it; publishing archives the previous. */
+    QaRubricPropertyKeys["Version"] = "Version";
+    /** DRAFT while being edited, ACTIVE once published (one per channel), ARCHIVED when superseded. */
+    QaRubricPropertyKeys["Status"] = "Status";
+    /** The pass benchmark for this rubric, as a percentage. Currently 95. */
+    QaRubricPropertyKeys["Benchmark"] = "Benchmark";
+    /** When this version became the active rubric for its channel. */
+    QaRubricPropertyKeys["EffectiveFrom"] = "EffectiveFrom";
+})(QaRubricPropertyKeys = exports.QaRubricPropertyKeys || (exports.QaRubricPropertyKeys = {}));
+/**
+ * QaRubric entity from SupportModule
+ *
+ * One QA scorecard for a support channel at a point in time. A version: editing produces a new DRAFT, publishing makes it ACTIVE and archives the previous one. Its sections, items and auto-fails hang off it. One ACTIVE rubric per channel.
+ *
+ * @module SupportModule
+ * @entity QaRubric
+ * @schemaId f0d32cd1-f8f6-4269-953a-78e1643148ee
+ * @recordPrefix QRB
+ * @capabilities searchable, updateable, undeletable, triggerable
+ */
+class QaRubric extends core_1.OdinRecord {
+}
+exports.QaRubric = QaRubric;
+// ============================================
+// RABBITMQ EVENT ROUTING KEYS
+// ============================================
+/**
+ * RabbitMQ routing keys for QaRubric events
+ */
+exports.ROUTING_KEY_QA_RUBRIC_CREATED = 'SupportModule.QaRubric.SubDbRecordCreated';
+exports.ROUTING_KEY_QA_RUBRIC_UPDATED = 'SupportModule.QaRubric.SubDbRecordUpdated';
+exports.ROUTING_KEY_QA_RUBRIC_DELETED = 'SupportModule.QaRubric.SubDbRecordDeleted';
+/**
+ * Type-specific routing keys for QaRubric events
+ * Subscribe to these for events on specific entity types only
+ */
+/** This is the default record type created */
+exports.ROUTING_KEY_QA_RUBRIC_DEFAULT_CREATED = 'SupportModule.QaRubric.DEFAULT.SubDbRecordCreated';
+/** This is the default record type updated */
+exports.ROUTING_KEY_QA_RUBRIC_DEFAULT_UPDATED = 'SupportModule.QaRubric.DEFAULT.SubDbRecordUpdated';
+/** This is the default record type deleted */
+exports.ROUTING_KEY_QA_RUBRIC_DEFAULT_DELETED = 'SupportModule.QaRubric.DEFAULT.SubDbRecordDeleted';
+/** Event: Rubric__Section link created */
+exports.ROUTING_KEY_LINK_RUBRIC_SECTION_CREATED = 'SupportModule.QaRubric.QaRubricSection.SubDbRecordAssociationCreated';
+/** Event: Rubric__Section link deleted */
+exports.ROUTING_KEY_LINK_RUBRIC_SECTION_DELETED = 'SupportModule.QaRubric.QaRubricSection.SubDbRecordAssociationDeleted';
+/** Event: Rubric__AutoFail link created */
+exports.ROUTING_KEY_LINK_RUBRIC_AUTO_FAIL_CREATED = 'SupportModule.QaRubric.QaAutoFail.SubDbRecordAssociationCreated';
+/** Event: Rubric__AutoFail link deleted */
+exports.ROUTING_KEY_LINK_RUBRIC_AUTO_FAIL_DELETED = 'SupportModule.QaRubric.QaAutoFail.SubDbRecordAssociationDeleted';

package/dist/entities-v2/QaRubricItem.d.ts

@@ -0,0 +1,199 @@
+/**
+ * QaRubricItem Entity Definition
+ *
+ * probe
+ *
+ * @module SupportModule
+ * @entity QaRubricItem
+ * @schemaId 39cd8d89-43cd-4c2f-831d-13298aabafdc
+ *
+ * AUTO-GENERATED - DO NOT EDIT DIRECTLY
+ * Generated from Odin schema definition
+ */
+import { OdinRecord, OdinLink, LinkedOdinRecord } from '@d19n/odin-types/dist/core';
+import { QaRubricSectionProperties } from './QaRubricSection';
+/**
+ * Available types for QaRubricItem records
+ */
+export declare enum QaRubricItemEntityTypes {
+    /** This is the default record type */
+    DEFAULT = "DEFAULT"
+}
+/**
+ * Valid values for QaRubricItem.EvaluabilityClass
+ *
+ * Call-only: whether the item is fully readable from the transcript, partly needs the audio, or is audio-only. Not applicable for chat/email.
+ *
+ * @remarks Available options:
+ * - `AUDIO_ONLY` - Audio-only
+ * - `NOT_APPLICABLE` - Not applicable
+ * - `AUDIO_PARTIAL` - Partly audio-dependent
+ * - `TRANSCRIPT` - Transcript-scorable
+ */
+export declare enum QaRubricItemEvaluabilityClass {
+    AUDIO_ONLY = "AUDIO_ONLY",
+    NOT_APPLICABLE = "NOT_APPLICABLE",
+    PARTLY_AUDIO_DEPENDENT = "AUDIO_PARTIAL",
+    TRANSCRIPT_SCORABLE = "TRANSCRIPT"
+}
+/**
+ * Property keys for QaRubricItem
+ * Use these constants instead of string literals for type safety
+ */
+export declare enum QaRubricItemPropertyKeys {
+    /** The section this item belongs to. */
+    SectionId = "SectionId",
+    /** Stable machine key, unique within a channel (e.g. chat.standard_greeting). Analytics aggregate on this — it must not change when items are reordered or reworded. */
+    ItemKey = "ItemKey",
+    /** Display number within the rubric (1..15 or 1..17). Presentation only — never the identity. */
+    ItemNumber = "ItemNumber",
+    /** The item title, e.g. "Friendly & Professional". */
+    Title = "Title",
+    /** Item weight in points. Awarded in full on Yes and N/A; Partial awards a flat 2; No awards 0. */
+    Weight = "Weight",
+    /** The verbatim source criterion from the YouFibre evaluation scorecard. */
+    ScorecardCriterion = "ScorecardCriterion",
+    /** When to award Yes (full weight). */
+    GuidanceYes = "GuidanceYes",
+    /** When to award Partial (flat 2 points). Blank if Partial is not permitted on this item. */
+    GuidancePartial = "GuidancePartial",
+    /** When to award No (0 points). */
+    GuidanceNo = "GuidanceNo",
+    /** When the item does not apply (full weight). Blank if N/A is not permitted on this item. */
+    GuidanceNa = "GuidanceNa",
+    /** Whether a Partial verdict is permitted on this item. False = Yes/No only. */
+    PartialAllowed = "PartialAllowed",
+    /** Whether an N/A verdict is permitted on this item. */
+    NaAllowed = "NaAllowed",
+    /** Call-only: whether the item is fully readable from the transcript, partly needs the audio, or is audio-only. Not applicable for chat/email. */
+    EvaluabilityClass = "EvaluabilityClass",
+    /** How this item interacts with others (e.g. FCR item 13 and escalation item 14). Blank if none. */
+    CrossItemNote = "CrossItemNote"
+}
+/**
+ * Properties for QaRubricItem records
+ *
+ * @see SupportModule:QaRubricItem
+ */
+export interface QaRubricItemProperties {
+    /** The section this item belongs to.
+     *
+     * @type {LOOKUP}
+     * @default
+     */
+    SectionId: string;
+    /** Stable machine key, unique within a channel (e.g. chat.standard_greeting). Analytics aggregate on this — it must not change when items are reordered or reworded.
+     *
+     * @type {TEXT}
+     * @default
+     */
+    ItemKey: string;
+    /** Display number within the rubric (1..15 or 1..17). Presentation only — never the identity.
+     *
+     * @type {NUMBER}
+     * @default
+     */
+    ItemNumber: number;
+    /** The item title, e.g. "Friendly & Professional".
+     *
+     * @type {TEXT}
+     * @default
+     */
+    Title: string;
+    /** Item weight in points. Awarded in full on Yes and N/A; Partial awards a flat 2; No awards 0.
+     *
+     * @type {NUMBER}
+     * @default
+     */
+    Weight: number;
+    /** The verbatim source criterion from the YouFibre evaluation scorecard.
+     *
+     * @type {TEXT_LONG}
+     * @default
+     */
+    ScorecardCriterion: string;
+    /** When to award Yes (full weight).
+     *
+     * @type {TEXT_LONG}
+     * @default
+     */
+    GuidanceYes: string;
+    /** When to award Partial (flat 2 points). Blank if Partial is not permitted on this item.
+     *
+     * @type {TEXT_LONG}
+     * @default
+     */
+    GuidancePartial: string;
+    /** When to award No (0 points).
+     *
+     * @type {TEXT_LONG}
+     * @default
+     */
+    GuidanceNo: string;
+    /** When the item does not apply (full weight). Blank if N/A is not permitted on this item.
+     *
+     * @type {TEXT_LONG}
+     * @default
+     */
+    GuidanceNa: string;
+    /** Whether a Partial verdict is permitted on this item. False = Yes/No only.
+     *
+     * @type {BOOLEAN}
+     * @default true
+     */
+    PartialAllowed: boolean;
+    /** Whether an N/A verdict is permitted on this item.
+     *
+     * @type {BOOLEAN}
+     * @default true
+     */
+    NaAllowed: boolean;
+    /** Call-only: whether the item is fully readable from the transcript, partly needs the audio, or is audio-only. Not applicable for chat/email.
+     *
+     * @type {ENUM}
+     * @default NOT_APPLICABLE
+     * @enum {QaRubricItemEvaluabilityClass}
+     */
+    EvaluabilityClass: QaRubricItemEvaluabilityClass;
+    /** How this item interacts with others (e.g. FCR item 13 and escalation item 14). Blank if none.
+     *
+     * @type {TEXT_LONG}
+     * @default
+     */
+    CrossItemNote: string;
+}
+/**
+ * QaRubricItem entity from SupportModule
+ *
+ * probe
+ *
+ * @module SupportModule
+ * @entity QaRubricItem
+ * @schemaId 39cd8d89-43cd-4c2f-831d-13298aabafdc
+ * @recordPrefix QRI
+ * @capabilities searchable, updateable, undeletable, triggerable
+ */
+export declare class QaRubricItem extends OdinRecord<QaRubricItemProperties> {
+    entity: 'SupportModule:QaRubricItem';
+    type: QaRubricItemEntityTypes;
+    schemaId: '39cd8d89-43cd-4c2f-831d-13298aabafdc';
+    properties: QaRubricItemProperties;
+    /** Linked QaRubricSection records (Section__Item) */
+    QaRubricSection: OdinLink<LinkedOdinRecord<QaRubricSectionProperties>>;
+}
+/**
+ * RabbitMQ routing keys for QaRubricItem events
+ */
+export declare const ROUTING_KEY_QA_RUBRIC_ITEM_CREATED = "SupportModule.QaRubricItem.SubDbRecordCreated";
+export declare const ROUTING_KEY_QA_RUBRIC_ITEM_UPDATED = "SupportModule.QaRubricItem.SubDbRecordUpdated";
+export declare const ROUTING_KEY_QA_RUBRIC_ITEM_DELETED = "SupportModule.QaRubricItem.SubDbRecordDeleted";
+/**
+ * Type-specific routing keys for QaRubricItem events
+ * Subscribe to these for events on specific entity types only
+ */
+/** This is the default record type created */
+export declare const ROUTING_KEY_QA_RUBRIC_ITEM_DEFAULT_CREATED = "SupportModule.QaRubricItem.DEFAULT.SubDbRecordCreated";
+/** This is the default record type updated */
+export declare const ROUTING_KEY_QA_RUBRIC_ITEM_DEFAULT_UPDATED = "SupportModule.QaRubricItem.DEFAULT.SubDbRecordUpdated";
+/** This is the default record type deleted */
+export declare const ROUTING_KEY_QA_RUBRIC_ITEM_DEFAULT_DELETED = "SupportModule.QaRubricItem.DEFAULT.SubDbRecordDeleted";

package/dist/entities-v2/QaRubricItem.js

@@ -0,0 +1,110 @@
+"use strict";
+/**
+ * QaRubricItem Entity Definition
+ *
+ * probe
+ *
+ * @module SupportModule
+ * @entity QaRubricItem
+ * @schemaId 39cd8d89-43cd-4c2f-831d-13298aabafdc
+ *
+ * AUTO-GENERATED - DO NOT EDIT DIRECTLY
+ * Generated from Odin schema definition
+ */
+Object.defineProperty(exports, "__esModule", { value: true });
+exports.ROUTING_KEY_QA_RUBRIC_ITEM_DEFAULT_DELETED = exports.ROUTING_KEY_QA_RUBRIC_ITEM_DEFAULT_UPDATED = exports.ROUTING_KEY_QA_RUBRIC_ITEM_DEFAULT_CREATED = exports.ROUTING_KEY_QA_RUBRIC_ITEM_DELETED = exports.ROUTING_KEY_QA_RUBRIC_ITEM_UPDATED = exports.ROUTING_KEY_QA_RUBRIC_ITEM_CREATED = exports.QaRubricItem = exports.QaRubricItemPropertyKeys = exports.QaRubricItemEvaluabilityClass = exports.QaRubricItemEntityTypes = void 0;
+const core_1 = require("@d19n/odin-types/dist/core");
+/**
+ * Available types for QaRubricItem records
+ */
+var QaRubricItemEntityTypes;
+(function (QaRubricItemEntityTypes) {
+    /** This is the default record type */
+    QaRubricItemEntityTypes["DEFAULT"] = "DEFAULT";
+})(QaRubricItemEntityTypes = exports.QaRubricItemEntityTypes || (exports.QaRubricItemEntityTypes = {}));
+/**
+ * Valid values for QaRubricItem.EvaluabilityClass
+ *
+ * Call-only: whether the item is fully readable from the transcript, partly needs the audio, or is audio-only. Not applicable for chat/email.
+ *
+ * @remarks Available options:
+ * - `AUDIO_ONLY` - Audio-only
+ * - `NOT_APPLICABLE` - Not applicable
+ * - `AUDIO_PARTIAL` - Partly audio-dependent
+ * - `TRANSCRIPT` - Transcript-scorable
+ */
+var QaRubricItemEvaluabilityClass;
+(function (QaRubricItemEvaluabilityClass) {
+    QaRubricItemEvaluabilityClass["AUDIO_ONLY"] = "AUDIO_ONLY";
+    QaRubricItemEvaluabilityClass["NOT_APPLICABLE"] = "NOT_APPLICABLE";
+    QaRubricItemEvaluabilityClass["PARTLY_AUDIO_DEPENDENT"] = "AUDIO_PARTIAL";
+    QaRubricItemEvaluabilityClass["TRANSCRIPT_SCORABLE"] = "TRANSCRIPT";
+})(QaRubricItemEvaluabilityClass = exports.QaRubricItemEvaluabilityClass || (exports.QaRubricItemEvaluabilityClass = {}));
+/**
+ * Property keys for QaRubricItem
+ * Use these constants instead of string literals for type safety
+ */
+var QaRubricItemPropertyKeys;
+(function (QaRubricItemPropertyKeys) {
+    /** The section this item belongs to. */
+    QaRubricItemPropertyKeys["SectionId"] = "SectionId";
+    /** Stable machine key, unique within a channel (e.g. chat.standard_greeting). Analytics aggregate on this — it must not change when items are reordered or reworded. */
+    QaRubricItemPropertyKeys["ItemKey"] = "ItemKey";
+    /** Display number within the rubric (1..15 or 1..17). Presentation only — never the identity. */
+    QaRubricItemPropertyKeys["ItemNumber"] = "ItemNumber";
+    /** The item title, e.g. "Friendly & Professional". */
+    QaRubricItemPropertyKeys["Title"] = "Title";
+    /** Item weight in points. Awarded in full on Yes and N/A; Partial awards a flat 2; No awards 0. */
+    QaRubricItemPropertyKeys["Weight"] = "Weight";
+    /** The verbatim source criterion from the YouFibre evaluation scorecard. */
+    QaRubricItemPropertyKeys["ScorecardCriterion"] = "ScorecardCriterion";
+    /** When to award Yes (full weight). */
+    QaRubricItemPropertyKeys["GuidanceYes"] = "GuidanceYes";
+    /** When to award Partial (flat 2 points). Blank if Partial is not permitted on this item. */
+    QaRubricItemPropertyKeys["GuidancePartial"] = "GuidancePartial";
+    /** When to award No (0 points). */
+    QaRubricItemPropertyKeys["GuidanceNo"] = "GuidanceNo";
+    /** When the item does not apply (full weight). Blank if N/A is not permitted on this item. */
+    QaRubricItemPropertyKeys["GuidanceNa"] = "GuidanceNa";
+    /** Whether a Partial verdict is permitted on this item. False = Yes/No only. */
+    QaRubricItemPropertyKeys["PartialAllowed"] = "PartialAllowed";
+    /** Whether an N/A verdict is permitted on this item. */
+    QaRubricItemPropertyKeys["NaAllowed"] = "NaAllowed";
+    /** Call-only: whether the item is fully readable from the transcript, partly needs the audio, or is audio-only. Not applicable for chat/email. */
+    QaRubricItemPropertyKeys["EvaluabilityClass"] = "EvaluabilityClass";
+    /** How this item interacts with others (e.g. FCR item 13 and escalation item 14). Blank if none. */
+    QaRubricItemPropertyKeys["CrossItemNote"] = "CrossItemNote";
+})(QaRubricItemPropertyKeys = exports.QaRubricItemPropertyKeys || (exports.QaRubricItemPropertyKeys = {}));
+/**
+ * QaRubricItem entity from SupportModule
+ *
+ * probe
+ *
+ * @module SupportModule
+ * @entity QaRubricItem
+ * @schemaId 39cd8d89-43cd-4c2f-831d-13298aabafdc
+ * @recordPrefix QRI
+ * @capabilities searchable, updateable, undeletable, triggerable
+ */
+class QaRubricItem extends core_1.OdinRecord {
+}
+exports.QaRubricItem = QaRubricItem;
+// ============================================
+// RABBITMQ EVENT ROUTING KEYS
+// ============================================
+/**
+ * RabbitMQ routing keys for QaRubricItem events
+ */
+exports.ROUTING_KEY_QA_RUBRIC_ITEM_CREATED = 'SupportModule.QaRubricItem.SubDbRecordCreated';
+exports.ROUTING_KEY_QA_RUBRIC_ITEM_UPDATED = 'SupportModule.QaRubricItem.SubDbRecordUpdated';
+exports.ROUTING_KEY_QA_RUBRIC_ITEM_DELETED = 'SupportModule.QaRubricItem.SubDbRecordDeleted';
+/**
+ * Type-specific routing keys for QaRubricItem events
+ * Subscribe to these for events on specific entity types only
+ */
+/** This is the default record type created */
+exports.ROUTING_KEY_QA_RUBRIC_ITEM_DEFAULT_CREATED = 'SupportModule.QaRubricItem.DEFAULT.SubDbRecordCreated';
+/** This is the default record type updated */
+exports.ROUTING_KEY_QA_RUBRIC_ITEM_DEFAULT_UPDATED = 'SupportModule.QaRubricItem.DEFAULT.SubDbRecordUpdated';
+/** This is the default record type deleted */
+exports.ROUTING_KEY_QA_RUBRIC_ITEM_DEFAULT_DELETED = 'SupportModule.QaRubricItem.DEFAULT.SubDbRecordDeleted';

package/dist/entities-v2/QaRubricSection.d.ts

@@ -0,0 +1,108 @@
+/**
+ * QaRubricSection Entity Definition
+ *
+ * A weighted section within a QaRubric (e.g. Behavioural 55%). Groups the items that make it up.
+ *
+ * @module SupportModule
+ * @entity QaRubricSection
+ * @schemaId 880a4a28-6b84-4827-8367-1b368692387a
+ *
+ * AUTO-GENERATED - DO NOT EDIT DIRECTLY
+ * Generated from Odin schema definition
+ */
+import { OdinRecord, OdinLink, LinkedOdinRecord } from '@d19n/odin-types/dist/core';
+import { QaRubricProperties } from './QaRubric';
+import { QaRubricItemProperties } from './QaRubricItem';
+/**
+ * Available types for QaRubricSection records
+ */
+export declare enum QaRubricSectionEntityTypes {
+    /** This is the default record type */
+    DEFAULT = "DEFAULT"
+}
+/**
+ * Property keys for QaRubricSection
+ * Use these constants instead of string literals for type safety
+ */
+export declare enum QaRubricSectionPropertyKeys {
+    /** The rubric this section belongs to. */
+    RubricId = "RubricId",
+    /** Section name, e.g. Ticket Identity, Behavioural, Call Handling. */
+    Name = "Name",
+    /** The section total as a percentage of the 100-point score (e.g. Behavioural 55). */
+    Weight = "Weight",
+    /** Display order of the section within the rubric. */
+    Position = "Position"
+}
+/**
+ * Properties for QaRubricSection records
+ *
+ * @see SupportModule:QaRubricSection
+ */
+export interface QaRubricSectionProperties {
+    /** The rubric this section belongs to.
+     *
+     * @type {LOOKUP}
+     * @default
+     */
+    RubricId: string;
+    /** Section name, e.g. Ticket Identity, Behavioural, Call Handling.
+     *
+     * @type {TEXT}
+     * @default
+     */
+    Name: string;
+    /** The section total as a percentage of the 100-point score (e.g. Behavioural 55).
+     *
+     * @type {NUMBER}
+     * @default
+     */
+    Weight: number;
+    /** Display order of the section within the rubric.
+     *
+     * @type {NUMBER}
+     * @default
+     */
+    Position: number;
+}
+/**
+ * QaRubricSection entity from SupportModule
+ *
+ * A weighted section within a QaRubric (e.g. Behavioural 55%). Groups the items that make it up.
+ *
+ * @module SupportModule
+ * @entity QaRubricSection
+ * @schemaId 880a4a28-6b84-4827-8367-1b368692387a
+ * @recordPrefix QRS
+ * @capabilities searchable, updateable, undeletable, triggerable
+ */
+export declare class QaRubricSection extends OdinRecord<QaRubricSectionProperties> {
+    entity: 'SupportModule:QaRubricSection';
+    type: QaRubricSectionEntityTypes;
+    schemaId: '880a4a28-6b84-4827-8367-1b368692387a';
+    properties: QaRubricSectionProperties;
+    /** Linked QaRubric records (Rubric__Section) */
+    QaRubric: OdinLink<LinkedOdinRecord<QaRubricProperties>>;
+    /** Linked QaRubricItem records (Section__Item) */
+    QaRubricItem: OdinLink<LinkedOdinRecord<QaRubricItemProperties>>;
+}
+/**
+ * RabbitMQ routing keys for QaRubricSection events
+ */
+export declare const ROUTING_KEY_QA_RUBRIC_SECTION_CREATED = "SupportModule.QaRubricSection.SubDbRecordCreated";
+export declare const ROUTING_KEY_QA_RUBRIC_SECTION_UPDATED = "SupportModule.QaRubricSection.SubDbRecordUpdated";
+export declare const ROUTING_KEY_QA_RUBRIC_SECTION_DELETED = "SupportModule.QaRubricSection.SubDbRecordDeleted";
+/**
+ * Type-specific routing keys for QaRubricSection events
+ * Subscribe to these for events on specific entity types only
+ */
+/** This is the default record type created */
+export declare const ROUTING_KEY_QA_RUBRIC_SECTION_DEFAULT_CREATED = "SupportModule.QaRubricSection.DEFAULT.SubDbRecordCreated";
+/** This is the default record type updated */
+export declare const ROUTING_KEY_QA_RUBRIC_SECTION_DEFAULT_UPDATED = "SupportModule.QaRubricSection.DEFAULT.SubDbRecordUpdated";
+/** This is the default record type deleted */
+export declare const ROUTING_KEY_QA_RUBRIC_SECTION_DEFAULT_DELETED = "SupportModule.QaRubricSection.DEFAULT.SubDbRecordDeleted";
+/** Event: Section__Item link created */
+export declare const ROUTING_KEY_LINK_SECTION_ITEM_CREATED = "SupportModule.QaRubricSection.QaRubricItem.SubDbRecordAssociationCreated";
+/** Event: Section__Item link deleted */
+export declare const ROUTING_KEY_LINK_SECTION_ITEM_DELETED = "SupportModule.QaRubricSection.QaRubricItem.SubDbRecordAssociationDeleted";