@d19n/youfibre-odin-sdk 2.0.328 → 2.0.330

package/dist/actions-v2/CreateRollingContractSummaryDto.d.ts

@@ -1,7 +1,7 @@
 /**
  * CreateRollingContractSummary Action DTO
  *
- * OT-1870. Send the monthly rolling contract summary on the day a fixed term ends.
+ * Send the monthly rolling contract summary on the day a fixed term ends.
  *
  * @module NotificationModule
  * @entity Email
@@ -100,7 +100,7 @@ export interface CreateRollingContractSummaryProperties {
 /**
  * CreateRollingContractSummary
  *
- * OT-1870. Send the monthly rolling contract summary on the day a fixed term ends.
+ * Send the monthly rolling contract summary on the day a fixed term ends.
  *
  * @actionType CREATE - Creates a new Email record
  * @module NotificationModule

package/dist/actions-v2/CreateRollingContractSummaryDto.js

@@ -2,7 +2,7 @@
 /**
  * CreateRollingContractSummary Action DTO
  *
- * OT-1870. Send the monthly rolling contract summary on the day a fixed term ends.
+ * Send the monthly rolling contract summary on the day a fixed term ends.
  *
  * @module NotificationModule
  * @entity Email
@@ -18,7 +18,7 @@ const core_1 = require("@d19n/odin-types/dist/core");
 /**
  * CreateRollingContractSummary
  *
- * OT-1870. Send the monthly rolling contract summary on the day a fixed term ends.
+ * Send the monthly rolling contract summary on the day a fixed term ends.
  *
  * @actionType CREATE - Creates a new Email record
  * @module NotificationModule

package/dist/entities-v2/Case.d.ts

@@ -848,6 +848,194 @@ export declare enum CaseDeprecated {
     MEDIUM = "MEDIUM",
     URGENT = "URGENT"
 }
+/**
+ * Valid values for Case.EnquiryCategory
+ *
+ * Why the customer contacted us, top level. 20-value business taxonomy (Categories.xlsx, 2026-09-11). Option position is PRECEDENCE, not display order — lowest number wins when several could apply. Classified by the Qwen categoriser (CASES-1862) and overridable by an agent. Distinct from Category, which stays the outage/retention operational discriminator.
+ *
+ * @remarks Available options:
+ * - `ACCOUNT_PORTAL_APP` - Account portal and app
+ * - `BILLING_PAYMENTS` - Billing & payments
+ * - `CANCELLATION_RETENTION` - Cancellation & retention
+ * - `CONNECTIVITY_SERVICE_FAULT` - Connectivity and service fault
+ * - `CONTRACT_BUY_OUT` - Contract buy out
+ * - `CONTRACT_RENEWAL` - Contract renewal
+ * - `CUSTOMER_PORTAL` - Customer portal
+ * - `EQUIPMENT_DELIVERY_RETURNS` - Equipment delivery & returns
+ * - `FORMAL_COMPLAINT` - Formal complaint
+ * - `GDPR`
+ * - `HOME_MOVES` - Homes moves
+ * - `INSTALLATION` - Installation
+ * - `NETWORK_OUTAGE` - Network outage
+ * - `NEW_ORDER_SALES_AVAILABILITY` - New order, sales & availability
+ * - `OTHER` - Other
+ * - ... and 5 more
+ */
+export declare enum CaseEnquiryCategory {
+    ACCOUNT_PORTAL_AND_APP = "ACCOUNT_PORTAL_APP",
+    BILLING_PAYMENTS = "BILLING_PAYMENTS",
+    CANCELLATION_RETENTION = "CANCELLATION_RETENTION",
+    CONNECTIVITY_AND_SERVICE_FAULT = "CONNECTIVITY_SERVICE_FAULT",
+    CONTRACT_BUY_OUT = "CONTRACT_BUY_OUT",
+    CONTRACT_RENEWAL = "CONTRACT_RENEWAL",
+    CUSTOMER_PORTAL = "CUSTOMER_PORTAL",
+    EQUIPMENT_DELIVERY_RETURNS = "EQUIPMENT_DELIVERY_RETURNS",
+    FORMAL_COMPLAINT = "FORMAL_COMPLAINT",
+    GDPR = "GDPR",
+    HOMES_MOVES = "HOME_MOVES",
+    INSTALLATION = "INSTALLATION",
+    NETWORK_OUTAGE = "NETWORK_OUTAGE",
+    NEW_ORDER_SALES_AVAILABILITY = "NEW_ORDER_SALES_AVAILABILITY",
+    OTHER = "OTHER",
+    OTS = "OTS",
+    PHONE = "PHONE",
+    REFERRAL = "REFERRAL",
+    SERVICE_VISIT = "SERVICE_VISIT",
+    YOU_FIBRE_APP = "YOUFIBRE_APP"
+}
+/**
+ * Valid values for Case.EnquirySubCategory
+ *
+ * Why the customer contacted us, specific. 119-value business taxonomy (Categories.xlsx, 2026-09-11); every label is globally unique, so this value alone determines EnquiryCategory. Each category carries an "- other" catch-all so "nothing specific fits" has a defined answer. Parentage lives in the form action's enumOptionFilter (CASES-1861), not on the column.
+ *
+ * @remarks Available options:
+ * - `30_DAY_NOTICE_FORMAL_TERMINATION` - 30-day notice / formal termination
+ * - `ACCESS_PROPERTY_LOGISTICS_VISIT` - Access & property logistics for the visit
+ * - `ACCESS_WIRING_PROPERTY_COMPLICATIONS` - Access, wiring & property complications
+ * - `ACCOUNT_PORTAL_APP_OTHER` - Account portal and app - other
+ * - `APPLYING_REFERRAL_CODE_RETROACTIVELY` - Applying a referral code retroactively
+ * - `APPOINTMENT_SLOT_CHOICE` - Availability / choosing an appointment slot
+ * - `BANK_DETAILS_PAYMENT_METHOD_UPDATE` - Bank details / payment method update
+ * - `BILL_DOESNT_MATCH_WHAT_WAS_AGREED` - Bill doesn't match what was agreed
+ * - `BILLING_COLLECTION_DATE_CHANGE_REQUEST` - Billing/collection date change request
+ * - `BILLING_DISPUTE_CAUSED_FAILED_SWITCH` - Billing dispute caused by a failed switch
+ * - `BILLING_DISPUTE_ESCALATED_FORMAL` - Billing dispute escalated to formal complaint
+ * - `BILLING_ISSUES_CAUSED_MOVE` - Billing issues caused by a move
+ * - `BILLING_PAYMENTS_OTHER` - Billing & payments - other
+ * - `BOOK_REQUEST_ENGINEER_VISIT` - Book / request an engineer visit
+ * - `BOOK_SCHEDULE_INITIAL_INSTALLATION` - Book / schedule initial installation
+ * - ... and 104 more
+ */
+export declare enum CaseEnquirySubCategory {
+    ACCESS_PROPERTY_LOGISTICS_FOR_THE_VISIT = "ACCESS_PROPERTY_LOGISTICS_VISIT",
+    ACCESS_WIRING_PROPERTY_COMPLICATIONS = "ACCESS_WIRING_PROPERTY_COMPLICATIONS",
+    ACCOUNT_PORTAL_AND_APP_OTHER = "ACCOUNT_PORTAL_APP_OTHER",
+    APPLYING_A_REFERRAL_CODE_RETROACTIVELY = "APPLYING_REFERRAL_CODE_RETROACTIVELY",
+    AVAILABILITY_CHOOSING_AN_APPOINTMENT_SLOT = "APPOINTMENT_SLOT_CHOICE",
+    BANK_DETAILS_PAYMENT_METHOD_UPDATE = "BANK_DETAILS_PAYMENT_METHOD_UPDATE",
+    BILL_DOESN_T_MATCH_WHAT_WAS_AGREED = "BILL_DOESNT_MATCH_WHAT_WAS_AGREED",
+    BILLING_COLLECTION_DATE_CHANGE_REQUEST = "BILLING_COLLECTION_DATE_CHANGE_REQUEST",
+    BILLING_DISPUTE_CAUSED_BY_A_FAILED_SWITCH = "BILLING_DISPUTE_CAUSED_FAILED_SWITCH",
+    BILLING_DISPUTE_ESCALATED_TO_FORMAL_COMPLAINT = "BILLING_DISPUTE_ESCALATED_FORMAL",
+    BILLING_ISSUES_CAUSED_BY_A_MOVE = "BILLING_ISSUES_CAUSED_MOVE",
+    BILLING_PAYMENTS_OTHER = "BILLING_PAYMENTS_OTHER",
+    BOOK_REQUEST_AN_ENGINEER_VISIT = "BOOK_REQUEST_ENGINEER_VISIT",
+    BOOK_SCHEDULE_INITIAL_INSTALLATION = "BOOK_SCHEDULE_INITIAL_INSTALLATION",
+    BUYOUT_AMOUNT_OR_ELIGIBILITY_DISPUTE = "BUYOUT_AMOUNT_ELIGIBILITY_DISPUTE",
+    BUYOUT_DECLINED_APPEAL_OR_CLARIFICATION = "BUYOUT_DECLINED_APPEAL_CLARIFICATION",
+    BUYOUT_NOT_NEEDED_REQUIREMENT_REMOVAL = "BUYOUT_NOT_NEEDED_REQUIREMENT_REMOVAL",
+    CABLE_LINE_DAMAGE_REMEDIATION = "CABLE_LINE_DAMAGE_REMEDIATION",
+    CANCELLATION_RETENTION_OTHER = "CANCELLATION_RETENTION_OTHER",
+    CANCEL_NEW_ADDRESS_NOT_SERVICEABLE_OR_MOVING_ABROAD = "CANCEL_NEW_ADDRESS_NOT_SERVICEABLE",
+    CANCEL_OR_REVERSE_AN_IN_PROGRESS_SWITCH = "CANCEL_REVERSE_PROGRESS_SWITCH",
+    CAN_T_AFFORD_PAYMENT_DIFFICULTY = "CANT_AFFORD_PAYMENT_DIFFICULTY",
+    CAN_T_PAY_BY_DUE_DATE_PAYDAY_TIMING = "CANNOT_PAY_BY_DUE_DATE",
+    CAN_T_VIEW_DOWNLOAD_THE_BILL_OR_INVOICE = "CANT_VIEW_DOWNLOAD_BILL_INVOICE",
+    CHASING_REFUND_BUYOUT_PAYMENT_STATUS = "CHASING_REFUND_BUYOUT_PAYMENT_STATUS",
+    COMPENSATION_GOODWILL_CREDIT = "COMPENSATION_GOODWILL_CREDIT",
+    COMPENSATION_GOODWILL_DEMAND = "COMPENSATION_GOODWILL_DEMAND",
+    COMPENSATION_REFUND_TIED_TO_A_VISIT = "COMPENSATION_REFUND_TIED_VISIT",
+    COMPLAINT_ABOUT_HANDLING_NO_RESOLUTION = "COMPLAINT_HANDLING_NO_RESOLUTION",
+    CONNECTIVITY_AND_SERVICE_FAULT_OTHER = "CONNECTIVITY_SERVICE_FAULT_OTHER",
+    CONTRACT_BUY_OUT_OTHER = "CONTRACT_BUY_OUT_OTHER",
+    CONTRACT_END_DATE_ENQUIRY = "CONTRACT_END_DATE_ENQUIRY",
+    CONTRACT_RENEWAL_OTHER = "CONTRACT_RENEWAL_OTHER",
+    COVERAGE_CHECK_FOR_NEW_ADDRESS = "COVERAGE_CHECK_NEW_ADDRESS",
+    CUSTOMER_PORTAL_OTHER = "CUSTOMER_PORTAL_OTHER",
+    DEACTIVATION_SUSPENSION_FOR_NON_PAYMENT = "DEACTIVATION_SUSPENSION_NON_PAYMENT",
+    DIRECT_DEBIT_SETUP_FAILURE = "DIRECT_DEBIT_SETUP_FAILURE",
+    DOUBLE_BILLED_CHARGED_TWICE_IN_ERROR = "DOUBLE_BILLED_CHARGED_TWICE_ERROR",
+    DOWNGRADE_REDUCE_PACKAGE_AFTER_AN_UPGRADE = "DOWNGRADE_REDUCE_PACKAGE_AFTER_UPGRADE",
+    DUPLICATE_ERRONEOUS_INSTALLATION_NOTIFICATION = "DUPLICATE_ERRONEOUS_INSTALLATION",
+    ENGINEER_NO_SHOW = "ENGINEER_NO_SHOW",
+    EQUIPMENT_DELIVERY_RETURNS_OTHER = "EQUIPMENT_DELIVERY_RETURNS_OTHER",
+    EQUIPMENT_LEFT_BEHIND_OR_MISSING_AT_THE_VISIT = "EQUIPMENT_LEFT_BEHIND_MISSING_VISIT",
+    EQUIPMENT_RETURN_DELIVERY_LOGISTICS_TIED_TO_A_MOVE = "MOVE_EQUIPMENT_LOGISTICS",
+    ESCALATION_DEMAND_MANAGER_CALLBACK_REQUEST = "ESCALATION_DEMAND_MANAGER",
+    ETA_STATUS_CHASING_ON_INSTALLATION_DAY = "ETA_STATUS_CHASING_INSTALLATION_DAY",
+    ETA_WHERE_IS_MY_ENGINEER_ON_THE_DAY = "ENGINEER_ETA_ON_DAY",
+    EXPLICIT_CANCELLATION_REQUEST = "EXPLICIT_CANCELLATION_REQUEST",
+    FORMAL_COMPLAINT_OTHER = "FORMAL_COMPLAINT_OTHER",
+    GDPR_OTHER = "GDPR_OTHER",
+    HARDWARE_QUESTIONS_TIED_TO_RENEWAL_OR_UPGRADE = "RENEWAL_HARDWARE_QUESTION",
+    HOMES_MOVES_OTHER = "HOME_MOVES_OTHER",
+    INCORRECT_BALANCE_DESPITE_PAYMENT_MADE = "BALANCE_WRONG_DESPITE_PAYMENT",
+    INSTALLATION_NO_SHOW = "INSTALLATION_NO_SHOW",
+    INSTALLATION_OTHER = "INSTALLATION_OTHER",
+    INTERMITTENT_DROPS_DISCONNECTS_BUFFERING = "INTERMITTENT_DROPS",
+    LANDLINE_HARDWARE_WIRING_SETUP_ISSUE = "LANDLINE_HARDWARE_WIRING_SETUP_ISSUE",
+    LEAVE_INTENT_SWITCHING_TO_ANOTHER_PROVIDER = "LEAVE_INTENT_SWITCHING_ANOTHER_PROVIDER",
+    MIS_SOLD_MISLEADING_SALES_COMPLAINT = "MIS_SOLD_MISLEADING_SALES_COMPLAINT",
+    MOVE_TIMING_SCHEDULING_COORDINATION = "MOVE_TIMING_SCHEDULING_COORDINATION",
+    NETWORK_OUTAGE_OTHER = "NETWORK_OUTAGE_OTHER",
+    NEW_OCCUPANT_TAKING_OVER_THE_EXISTING_SERVICE = "NEW_OCCUPANT_TAKING_OVER_EXISTING",
+    NEW_ORDER_SALES_AVAILABILITY_OTHER = "NEW_ORDER_SALES_AVAILABILITY_OTHER",
+    NEW_OR_REPLACEMENT_KIT_NOT_RECEIVED_TRACKING = "NEW_REPLACEMENT_KIT_NOT_RECEIVED",
+    NO_APPLICABLE_CATEGORY = "NO_APPLICABLE_CATEGORY",
+    NO_DIAL_TONE_CAN_T_MAKE_OR_RECEIVE_CALLS = "NO_DIAL_TONE_CANT_MAKE_RECEIVE_CALLS",
+    NO_LONGER_NEED_WANT_THE_SERVICE = "NO_LONGER_NEED_WANT_SERVICE",
+    NO_SERVICE_TOTAL_LOSS_OF_CONNECTION = "NO_SERVICE_TOTAL_LOSS_CONNECTION",
+    NO_SUITABLE_APPOINTMENT_SLOT_AVAILABLE = "NO_SUITABLE_SLOT",
+    NUMBER_PORTING_FAILURE_LOST_NUMBER_DISPUTE = "NUMBER_PORTING_FAILURE_LOST_NUMBER",
+    NUMBER_PORTING_STATUS_DELAYS = "NUMBER_PORTING_STATUS_DELAYS",
+    NUMBER_PORTING_TIED_TO_A_SWITCH = "NUMBER_PORTING_TIED_SWITCH",
+    OMBUDSMAN_CISAS_LEGAL_PUBLIC_REVIEW_ESCALATION = "OMBUDSMAN_CISAS_LEGAL_ESCALATION",
+    ONGOING_COVERAGE_SIGNAL_ISSUE_AFTER_THE_VISIT = "POST_VISIT_COVERAGE_ISSUE",
+    ONGOING_SERVICE_FAILURE_COMPLAINT = "ONGOING_SERVICE_FAILURE_COMPLAINT",
+    OTS_OTHER = "OTS_OTHER",
+    PAYMENT_FAILED_BANK_DETAILS_OR_ACCOUNT_MISMATCH = "REFERRAL_PAYMENT_FAILED",
+    PHONE_OTHER = "PHONE_OTHER",
+    PORTAL_UPLOAD_TECHNICAL_ISSUES = "PORTAL_UPLOAD_TECHNICAL_ISSUES",
+    POST_INSTALL_FAULT_STILL_OCCURRING = "POST_INSTALL_FAULT_STILL_OCCURRING",
+    POST_VISIT_ISSUE_UNRESOLVED_REPEAT_VISITS_NEEDED = "POST_VISIT_UNRESOLVED",
+    PROPERTY_DAMAGE_COMPENSATION_FROM_THE_INSTALL = "PROPERTY_DAMAGE_COMPENSATION_FROM",
+    READY_TO_PAY_BUT_BLOCKED_BY_SELF_SERVICE = "PAYMENT_SELF_SERVICE_BLOCKED",
+    RECONNECTION_REQUEST_AFTER_NON_PAYMENT_DISCONNECTION = "RECONNECTION_REQUEST_AFTER_NON_PAYMENT",
+    REFERRAL_OTHER = "REFERRAL_OTHER",
+    REFERRAL_PROGRAM_ELIGIBILITY_MECHANICS_QUESTION = "REFERRAL_MECHANICS_QUERY",
+    REFUND_REQUEST = "REFUND_REQUEST",
+    RENEWAL_UPGRADE_PRICE_OR_OFFER_DISPUTE = "RENEWAL_UPGRADE_PRICE_OFFER_DISPUTE",
+    RENEW_AT_CONTRACT_END_STAYING_ON_SAME_SIMILAR_TERMS = "RENEW_CONTRACT_END_STAYING_SAME_SIMILAR",
+    REQUEST_A_COPY_OF_A_BILL_OR_INVOICE = "REQUEST_COPY_BILL_INVOICE",
+    RESCHEDULE_CHANGE_APPOINTMENT_TIME = "RESCHEDULE_CHANGE_APPOINTMENT_TIME",
+    RESCHEDULE_DELAY_INSTALLATION = "RESCHEDULE_DELAY_INSTALLATION",
+    RETURNING_EQUIPMENT_HOW_AND_WHAT_TO_RETURN = "RETURNING_EQUIPMENT_HOW_WHAT_RETURN",
+    RETURN_PACK_ARRIVED_BEFORE_THE_REPLACEMENT = "RETURN_PACK_ARRIVED_BEFORE_REPLACEMENT",
+    RETURN_PACK_RECEIVED_UNEXPECTEDLY = "RETURN_PACK_RECEIVED_UNEXPECTEDLY",
+    RETURNS_LABEL_OR_PACKAGING_NEEDED = "RETURNS_LABEL_PACKAGING_NEEDED",
+    REWARD_PAYMENT_NOT_RECEIVED_CHASING_STATUS = "REWARD_NOT_RECEIVED",
+    ROUTER_ONT_HARDWARE_FAULTS_SWAP_REQUESTS = "ROUTER_ONT_FAULT_SWAP",
+    ROUTER_SETUP_CONFIGURATION_CREDENTIALS = "ROUTER_SETUP_CONFIG",
+    SCAM_NUISANCE_CALL_REPORTING = "SCAM_NUISANCE_CALL_REPORTING",
+    SERVICE_VISIT_OTHER = "SERVICE_VISIT_OTHER",
+    SETTING_UP_NEWLY_DELIVERED_KIT = "SETTING_UP_NEWLY_DELIVERED_KIT",
+    SLOW_SPEEDS_NOT_ACHIEVING_ADVERTISED_SPEED = "SLOW_SPEEDS",
+    SOCIAL_TARIFF_BENEFITS_BASED_DISCOUNT_ELIGIBILITY = "SOCIAL_TARIFF_ELIGIBILITY",
+    SPAM = "SPAM",
+    STAFF_CONDUCT_PROPERTY_ACCESS_COMPLAINT = "STAFF_CONDUCT_PROPERTY_ACCESS_COMPLAINT",
+    STATUS_CHASING_ON_A_SCHEDULED_VISIT = "STATUS_CHASING_SCHEDULED_VISIT",
+    STAY_NEGOTIATION_PRICE_MATCH_BETTER_DEAL = "STAY_NEGOTIATION_PRICE_MATCH",
+    STAY_WITH_CURRENT_EXISTING_PROVIDER = "STAY_CURRENT_EXISTING_PROVIDER",
+    SUBMITTING_THE_FINAL_BILL_ETF_DOCUMENTATION = "SUBMIT_FINAL_BILL_ETF",
+    SWITCH_CONFIRMATION_FINAL_BILL_TIMING = "SWITCH_CONFIRMATION_FINAL_BILL_TIMING",
+    SWITCH_FAILED_NOT_RECOGNIZED_BY_LOSING_PROVIDER = "SWITCH_FAILED_NOT_RECOGNISED",
+    SWITCH_NOT_TRIGGERED_DELAYED = "SWITCH_NOT_TRIGGERED_DELAYED",
+    TRANSFER_SERVICE_TO_NEW_ADDRESS_IN_FOOTPRINT = "TRANSFER_SERVICE_NEW_ADDRESS",
+    UPGRADE_TO_A_HIGHER_SPEED_PACKAGE = "UPGRADE_HIGHER_SPEED_PACKAGE",
+    WAITING_ON_THE_OLD_PROVIDER_FOR_THE_FINAL_BILL = "AWAITING_OLD_PROVIDER_BILL",
+    WI_FI_COVERAGE_SIGNAL_INCL_MESH_BOOSTER = "WIFI_COVERAGE_SIGNAL",
+    YOU_FIBRE_APP_OTHER = "YOUFIBRE_APP_OTHER"
+}
 /**
  * Property keys for Case
  * Use these constants instead of string literals for type safety
@@ -1050,7 +1238,11 @@ export declare enum CasePropertyKeys {
     /** The UUID of the OTS order */
     OneTouchSwitchId = "OneTouchSwitchId",
     /** Data field for Case records. Used by Customer Service team. */
-    Deprecated = "Deprecated"
+    Deprecated = "Deprecated",
+    /** Why the customer contacted us, top level. 20-value business taxonomy (Categories.xlsx, 2026-09-11). Option position is PRECEDENCE, not display order — lowest number wins when several could apply. Classified by the Qwen categoriser (CASES-1862) and overridable by an agent. Distinct from Category, which stays the outage/retention operational discriminator. */
+    EnquiryCategory = "EnquiryCategory",
+    /** Why the customer contacted us, specific. 119-value business taxonomy (Categories.xlsx, 2026-09-11); every label is globally unique, so this value alone determines EnquiryCategory. Each category carries an "- other" catch-all so "nothing specific fits" has a defined answer. Parentage lives in the form action's enumOptionFilter (CASES-1861), not on the column. */
+    EnquirySubCategory = "EnquirySubCategory"
 }
 /**
  * Properties for Case records
@@ -1615,6 +1807,20 @@ export interface CaseProperties {
      * @enum {CaseDeprecated}
      */
     Deprecated: CaseDeprecated;
+    /** Why the customer contacted us, top level. 20-value business taxonomy (Categories.xlsx, 2026-09-11). Option position is PRECEDENCE, not display order — lowest number wins when several could apply. Classified by the Qwen categoriser (CASES-1862) and overridable by an agent. Distinct from Category, which stays the outage/retention operational discriminator.
+     *
+     * @type {ENUM}
+     * @default
+     * @enum {CaseEnquiryCategory}
+     */
+    EnquiryCategory: CaseEnquiryCategory;
+    /** Why the customer contacted us, specific. 119-value business taxonomy (Categories.xlsx, 2026-09-11); every label is globally unique, so this value alone determines EnquiryCategory. Each category carries an "- other" catch-all so "nothing specific fits" has a defined answer. Parentage lives in the form action's enumOptionFilter (CASES-1861), not on the column.
+     *
+     * @type {ENUM}
+     * @default
+     * @enum {CaseEnquirySubCategory}
+     */
+    EnquirySubCategory: CaseEnquirySubCategory;
 }
 /**
  * Properties for OUTAGE Case records
@@ -2179,6 +2385,20 @@ export interface OutageCaseProperties {
      * @enum {CaseDeprecated}
      */
     Deprecated: CaseDeprecated;
+    /** Why the customer contacted us, top level. 20-value business taxonomy (Categories.xlsx, 2026-09-11). Option position is PRECEDENCE, not display order — lowest number wins when several could apply. Classified by the Qwen categoriser (CASES-1862) and overridable by an agent. Distinct from Category, which stays the outage/retention operational discriminator.
+     *
+     * @type {ENUM}
+     * @default
+     * @enum {CaseEnquiryCategory}
+     */
+    EnquiryCategory: CaseEnquiryCategory;
+    /** Why the customer contacted us, specific. 119-value business taxonomy (Categories.xlsx, 2026-09-11); every label is globally unique, so this value alone determines EnquiryCategory. Each category carries an "- other" catch-all so "nothing specific fits" has a defined answer. Parentage lives in the form action's enumOptionFilter (CASES-1861), not on the column.
+     *
+     * @type {ENUM}
+     * @default
+     * @enum {CaseEnquirySubCategory}
+     */
+    EnquirySubCategory: CaseEnquirySubCategory;
 }
 /**
  * Case entity from SupportModule

package/dist/entities-v2/Case.js

@@ -12,8 +12,8 @@
  * Generated from Odin schema definition
  */
 Object.defineProperty(exports, "__esModule", { value: true });
-exports.ROUTING_KEY_LINK_CASE_CASE_ACTION_CREATED = exports.ROUTING_KEY_LINK_CASE_ACTIVITY_LOG_DELETED = exports.ROUTING_KEY_LINK_CASE_ACTIVITY_LOG_CREATED = exports.ROUTING_KEY_CASE_OUTAGE_DELETED = exports.ROUTING_KEY_CASE_OUTAGE_UPDATED = exports.ROUTING_KEY_CASE_OUTAGE_CREATED = exports.ROUTING_KEY_CASE_DEFAULT_DELETED = exports.ROUTING_KEY_CASE_DEFAULT_UPDATED = exports.ROUTING_KEY_CASE_DEFAULT_CREATED = exports.ROUTING_KEY_CASE_DELETED = exports.ROUTING_KEY_CASE_UPDATED = exports.ROUTING_KEY_CASE_CREATED = exports.Case = exports.CasePropertyKeys = exports.CaseDeprecated = exports.CaseRetentionOutcome = exports.CaseVulnerableCustomer = exports.CaseAutoResolutionStatus = exports.CaseLastDialOutcome = exports.CaseEscalationReason = exports.CaseOmbudsmanReason = exports.CaseSource = exports.CaseReasonForReview = exports.CaseImpact = exports.CaseCsatReason = exports.CaseBusinessArea = exports.CaseRetentionOffer = exports.CaseSla = exports.CaseReasonForLeaving = exports.CaseDpaCustomerType = exports.CaseDpaCustomerCategory = exports.CaseConversationStatus = exports.CaseBlockedReason = exports.CaseSubCategory = exports.CaseCategory = exports.CaseChannel = exports.CaseProblem = exports.CasePrimaryExceptionReason = exports.CasePrimaryException = exports.CaseFormalComplaint = exports.CaseOrigin = exports.CaseProviders = exports.CaseCsatResolutionReason = exports.CaseComplaint = exports.CaseCsatAgentReason = exports.OutageCaseStageKeys = exports.OutageCaseStageNames = exports.DefaultCaseStageKeys = exports.DefaultCaseStageNames = exports.CaseEntityTypes = void 0;
-exports.ROUTING_KEY_LINK_CASE_COACHING_SESSION_DELETED = exports.ROUTING_KEY_LINK_CASE_COACHING_SESSION_CREATED = exports.ROUTING_KEY_LINK_CASE_QA_EVALUATION_DELETED = exports.ROUTING_KEY_LINK_CASE_QA_EVALUATION_CREATED = exports.ROUTING_KEY_LINK_CASE_QA_REPORT_DELETED = exports.ROUTING_KEY_LINK_CASE_QA_REPORT_CREATED = exports.ROUTING_KEY_LINK_OUTBOUND_DIAL_SESSION_CASE_DELETED = exports.ROUTING_KEY_LINK_OUTBOUND_DIAL_SESSION_CASE_CREATED = exports.ROUTING_KEY_LINK_CASE_ONE_TOUCH_SWITCH_DELETED = exports.ROUTING_KEY_LINK_CASE_ONE_TOUCH_SWITCH_CREATED = exports.ROUTING_KEY_LINK_CASE_CASE_DELETED = exports.ROUTING_KEY_LINK_CASE_CASE_CREATED = exports.ROUTING_KEY_LINK_CASE_SMS_MESSAGE_DELETED = exports.ROUTING_KEY_LINK_CASE_SMS_MESSAGE_CREATED = exports.ROUTING_KEY_LINK_CASE_USER_DELETED = exports.ROUTING_KEY_LINK_CASE_USER_CREATED = exports.ROUTING_KEY_LINK_CASE_CONTRACT_BUY_OUT_DELETED = exports.ROUTING_KEY_LINK_CASE_CONTRACT_BUY_OUT_CREATED = exports.ROUTING_KEY_LINK_CASE_QUEUE_CHANGE_DELETED = exports.ROUTING_KEY_LINK_CASE_QUEUE_CHANGE_CREATED = exports.ROUTING_KEY_LINK_CASE_ADDRESS_DELETED = exports.ROUTING_KEY_LINK_CASE_ADDRESS_CREATED = exports.ROUTING_KEY_LINK_CASE_WORK_ORDER_DELETED = exports.ROUTING_KEY_LINK_CASE_WORK_ORDER_CREATED = exports.ROUTING_KEY_LINK_CASE_EMAIL_DELETED = exports.ROUTING_KEY_LINK_CASE_EMAIL_CREATED = exports.ROUTING_KEY_LINK_CASE_CONTACT_DELETED = exports.ROUTING_KEY_LINK_CASE_CONTACT_CREATED = exports.ROUTING_KEY_LINK_CASE_PUSH_NOTIFICATION_DELETED = exports.ROUTING_KEY_LINK_CASE_PUSH_NOTIFICATION_CREATED = exports.ROUTING_KEY_LINK_CASE_ORDER_DELETED = exports.ROUTING_KEY_LINK_CASE_ORDER_CREATED = exports.ROUTING_KEY_LINK_CASE_CONVERSATION_DELETED = exports.ROUTING_KEY_LINK_CASE_CONVERSATION_CREATED = exports.ROUTING_KEY_LINK_CASE_TEAM_DELETED = exports.ROUTING_KEY_LINK_CASE_TEAM_CREATED = exports.ROUTING_KEY_LINK_CASE_NOTE_DELETED = exports.ROUTING_KEY_LINK_CASE_NOTE_CREATED = exports.ROUTING_KEY_LINK_CASE_FILE_DELETED = exports.ROUTING_KEY_LINK_CASE_FILE_CREATED = exports.ROUTING_KEY_LINK_CASE_CASE_ACTION_DELETED = void 0;
+exports.ROUTING_KEY_LINK_CASE_ACTIVITY_LOG_CREATED = exports.ROUTING_KEY_CASE_OUTAGE_DELETED = exports.ROUTING_KEY_CASE_OUTAGE_UPDATED = exports.ROUTING_KEY_CASE_OUTAGE_CREATED = exports.ROUTING_KEY_CASE_DEFAULT_DELETED = exports.ROUTING_KEY_CASE_DEFAULT_UPDATED = exports.ROUTING_KEY_CASE_DEFAULT_CREATED = exports.ROUTING_KEY_CASE_DELETED = exports.ROUTING_KEY_CASE_UPDATED = exports.ROUTING_KEY_CASE_CREATED = exports.Case = exports.CasePropertyKeys = exports.CaseEnquirySubCategory = exports.CaseEnquiryCategory = exports.CaseDeprecated = exports.CaseRetentionOutcome = exports.CaseVulnerableCustomer = exports.CaseAutoResolutionStatus = exports.CaseLastDialOutcome = exports.CaseEscalationReason = exports.CaseOmbudsmanReason = exports.CaseSource = exports.CaseReasonForReview = exports.CaseImpact = exports.CaseCsatReason = exports.CaseBusinessArea = exports.CaseRetentionOffer = exports.CaseSla = exports.CaseReasonForLeaving = exports.CaseDpaCustomerType = exports.CaseDpaCustomerCategory = exports.CaseConversationStatus = exports.CaseBlockedReason = exports.CaseSubCategory = exports.CaseCategory = exports.CaseChannel = exports.CaseProblem = exports.CasePrimaryExceptionReason = exports.CasePrimaryException = exports.CaseFormalComplaint = exports.CaseOrigin = exports.CaseProviders = exports.CaseCsatResolutionReason = exports.CaseComplaint = exports.CaseCsatAgentReason = exports.OutageCaseStageKeys = exports.OutageCaseStageNames = exports.DefaultCaseStageKeys = exports.DefaultCaseStageNames = exports.CaseEntityTypes = void 0;
+exports.ROUTING_KEY_LINK_CASE_COACHING_SESSION_DELETED = exports.ROUTING_KEY_LINK_CASE_COACHING_SESSION_CREATED = exports.ROUTING_KEY_LINK_CASE_QA_EVALUATION_DELETED = exports.ROUTING_KEY_LINK_CASE_QA_EVALUATION_CREATED = exports.ROUTING_KEY_LINK_CASE_QA_REPORT_DELETED = exports.ROUTING_KEY_LINK_CASE_QA_REPORT_CREATED = exports.ROUTING_KEY_LINK_OUTBOUND_DIAL_SESSION_CASE_DELETED = exports.ROUTING_KEY_LINK_OUTBOUND_DIAL_SESSION_CASE_CREATED = exports.ROUTING_KEY_LINK_CASE_ONE_TOUCH_SWITCH_DELETED = exports.ROUTING_KEY_LINK_CASE_ONE_TOUCH_SWITCH_CREATED = exports.ROUTING_KEY_LINK_CASE_CASE_DELETED = exports.ROUTING_KEY_LINK_CASE_CASE_CREATED = exports.ROUTING_KEY_LINK_CASE_SMS_MESSAGE_DELETED = exports.ROUTING_KEY_LINK_CASE_SMS_MESSAGE_CREATED = exports.ROUTING_KEY_LINK_CASE_USER_DELETED = exports.ROUTING_KEY_LINK_CASE_USER_CREATED = exports.ROUTING_KEY_LINK_CASE_CONTRACT_BUY_OUT_DELETED = exports.ROUTING_KEY_LINK_CASE_CONTRACT_BUY_OUT_CREATED = exports.ROUTING_KEY_LINK_CASE_QUEUE_CHANGE_DELETED = exports.ROUTING_KEY_LINK_CASE_QUEUE_CHANGE_CREATED = exports.ROUTING_KEY_LINK_CASE_ADDRESS_DELETED = exports.ROUTING_KEY_LINK_CASE_ADDRESS_CREATED = exports.ROUTING_KEY_LINK_CASE_WORK_ORDER_DELETED = exports.ROUTING_KEY_LINK_CASE_WORK_ORDER_CREATED = exports.ROUTING_KEY_LINK_CASE_EMAIL_DELETED = exports.ROUTING_KEY_LINK_CASE_EMAIL_CREATED = exports.ROUTING_KEY_LINK_CASE_CONTACT_DELETED = exports.ROUTING_KEY_LINK_CASE_CONTACT_CREATED = exports.ROUTING_KEY_LINK_CASE_PUSH_NOTIFICATION_DELETED = exports.ROUTING_KEY_LINK_CASE_PUSH_NOTIFICATION_CREATED = exports.ROUTING_KEY_LINK_CASE_ORDER_DELETED = exports.ROUTING_KEY_LINK_CASE_ORDER_CREATED = exports.ROUTING_KEY_LINK_CASE_CONVERSATION_DELETED = exports.ROUTING_KEY_LINK_CASE_CONVERSATION_CREATED = exports.ROUTING_KEY_LINK_CASE_TEAM_DELETED = exports.ROUTING_KEY_LINK_CASE_TEAM_CREATED = exports.ROUTING_KEY_LINK_CASE_NOTE_DELETED = exports.ROUTING_KEY_LINK_CASE_NOTE_CREATED = exports.ROUTING_KEY_LINK_CASE_FILE_DELETED = exports.ROUTING_KEY_LINK_CASE_FILE_CREATED = exports.ROUTING_KEY_LINK_CASE_CASE_ACTION_DELETED = exports.ROUTING_KEY_LINK_CASE_CASE_ACTION_CREATED = exports.ROUTING_KEY_LINK_CASE_ACTIVITY_LOG_DELETED = void 0;
 const core_1 = require("@d19n/odin-types/dist/core");
 /**
  * Available types for Case records
@@ -862,6 +862,196 @@ var CaseDeprecated;
     CaseDeprecated["MEDIUM"] = "MEDIUM";
     CaseDeprecated["URGENT"] = "URGENT";
 })(CaseDeprecated = exports.CaseDeprecated || (exports.CaseDeprecated = {}));
+/**
+ * Valid values for Case.EnquiryCategory
+ *
+ * Why the customer contacted us, top level. 20-value business taxonomy (Categories.xlsx, 2026-09-11). Option position is PRECEDENCE, not display order — lowest number wins when several could apply. Classified by the Qwen categoriser (CASES-1862) and overridable by an agent. Distinct from Category, which stays the outage/retention operational discriminator.
+ *
+ * @remarks Available options:
+ * - `ACCOUNT_PORTAL_APP` - Account portal and app
+ * - `BILLING_PAYMENTS` - Billing & payments
+ * - `CANCELLATION_RETENTION` - Cancellation & retention
+ * - `CONNECTIVITY_SERVICE_FAULT` - Connectivity and service fault
+ * - `CONTRACT_BUY_OUT` - Contract buy out
+ * - `CONTRACT_RENEWAL` - Contract renewal
+ * - `CUSTOMER_PORTAL` - Customer portal
+ * - `EQUIPMENT_DELIVERY_RETURNS` - Equipment delivery & returns
+ * - `FORMAL_COMPLAINT` - Formal complaint
+ * - `GDPR`
+ * - `HOME_MOVES` - Homes moves
+ * - `INSTALLATION` - Installation
+ * - `NETWORK_OUTAGE` - Network outage
+ * - `NEW_ORDER_SALES_AVAILABILITY` - New order, sales & availability
+ * - `OTHER` - Other
+ * - ... and 5 more
+ */
+var CaseEnquiryCategory;
+(function (CaseEnquiryCategory) {
+    CaseEnquiryCategory["ACCOUNT_PORTAL_AND_APP"] = "ACCOUNT_PORTAL_APP";
+    CaseEnquiryCategory["BILLING_PAYMENTS"] = "BILLING_PAYMENTS";
+    CaseEnquiryCategory["CANCELLATION_RETENTION"] = "CANCELLATION_RETENTION";
+    CaseEnquiryCategory["CONNECTIVITY_AND_SERVICE_FAULT"] = "CONNECTIVITY_SERVICE_FAULT";
+    CaseEnquiryCategory["CONTRACT_BUY_OUT"] = "CONTRACT_BUY_OUT";
+    CaseEnquiryCategory["CONTRACT_RENEWAL"] = "CONTRACT_RENEWAL";
+    CaseEnquiryCategory["CUSTOMER_PORTAL"] = "CUSTOMER_PORTAL";
+    CaseEnquiryCategory["EQUIPMENT_DELIVERY_RETURNS"] = "EQUIPMENT_DELIVERY_RETURNS";
+    CaseEnquiryCategory["FORMAL_COMPLAINT"] = "FORMAL_COMPLAINT";
+    CaseEnquiryCategory["GDPR"] = "GDPR";
+    CaseEnquiryCategory["HOMES_MOVES"] = "HOME_MOVES";
+    CaseEnquiryCategory["INSTALLATION"] = "INSTALLATION";
+    CaseEnquiryCategory["NETWORK_OUTAGE"] = "NETWORK_OUTAGE";
+    CaseEnquiryCategory["NEW_ORDER_SALES_AVAILABILITY"] = "NEW_ORDER_SALES_AVAILABILITY";
+    CaseEnquiryCategory["OTHER"] = "OTHER";
+    CaseEnquiryCategory["OTS"] = "OTS";
+    CaseEnquiryCategory["PHONE"] = "PHONE";
+    CaseEnquiryCategory["REFERRAL"] = "REFERRAL";
+    CaseEnquiryCategory["SERVICE_VISIT"] = "SERVICE_VISIT";
+    CaseEnquiryCategory["YOU_FIBRE_APP"] = "YOUFIBRE_APP";
+})(CaseEnquiryCategory = exports.CaseEnquiryCategory || (exports.CaseEnquiryCategory = {}));
+/**
+ * Valid values for Case.EnquirySubCategory
+ *
+ * Why the customer contacted us, specific. 119-value business taxonomy (Categories.xlsx, 2026-09-11); every label is globally unique, so this value alone determines EnquiryCategory. Each category carries an "- other" catch-all so "nothing specific fits" has a defined answer. Parentage lives in the form action's enumOptionFilter (CASES-1861), not on the column.
+ *
+ * @remarks Available options:
+ * - `30_DAY_NOTICE_FORMAL_TERMINATION` - 30-day notice / formal termination
+ * - `ACCESS_PROPERTY_LOGISTICS_VISIT` - Access & property logistics for the visit
+ * - `ACCESS_WIRING_PROPERTY_COMPLICATIONS` - Access, wiring & property complications
+ * - `ACCOUNT_PORTAL_APP_OTHER` - Account portal and app - other
+ * - `APPLYING_REFERRAL_CODE_RETROACTIVELY` - Applying a referral code retroactively
+ * - `APPOINTMENT_SLOT_CHOICE` - Availability / choosing an appointment slot
+ * - `BANK_DETAILS_PAYMENT_METHOD_UPDATE` - Bank details / payment method update
+ * - `BILL_DOESNT_MATCH_WHAT_WAS_AGREED` - Bill doesn't match what was agreed
+ * - `BILLING_COLLECTION_DATE_CHANGE_REQUEST` - Billing/collection date change request
+ * - `BILLING_DISPUTE_CAUSED_FAILED_SWITCH` - Billing dispute caused by a failed switch
+ * - `BILLING_DISPUTE_ESCALATED_FORMAL` - Billing dispute escalated to formal complaint
+ * - `BILLING_ISSUES_CAUSED_MOVE` - Billing issues caused by a move
+ * - `BILLING_PAYMENTS_OTHER` - Billing & payments - other
+ * - `BOOK_REQUEST_ENGINEER_VISIT` - Book / request an engineer visit
+ * - `BOOK_SCHEDULE_INITIAL_INSTALLATION` - Book / schedule initial installation
+ * - ... and 104 more
+ */
+var CaseEnquirySubCategory;
+(function (CaseEnquirySubCategory) {
+    CaseEnquirySubCategory["ACCESS_PROPERTY_LOGISTICS_FOR_THE_VISIT"] = "ACCESS_PROPERTY_LOGISTICS_VISIT";
+    CaseEnquirySubCategory["ACCESS_WIRING_PROPERTY_COMPLICATIONS"] = "ACCESS_WIRING_PROPERTY_COMPLICATIONS";
+    CaseEnquirySubCategory["ACCOUNT_PORTAL_AND_APP_OTHER"] = "ACCOUNT_PORTAL_APP_OTHER";
+    CaseEnquirySubCategory["APPLYING_A_REFERRAL_CODE_RETROACTIVELY"] = "APPLYING_REFERRAL_CODE_RETROACTIVELY";
+    CaseEnquirySubCategory["AVAILABILITY_CHOOSING_AN_APPOINTMENT_SLOT"] = "APPOINTMENT_SLOT_CHOICE";
+    CaseEnquirySubCategory["BANK_DETAILS_PAYMENT_METHOD_UPDATE"] = "BANK_DETAILS_PAYMENT_METHOD_UPDATE";
+    CaseEnquirySubCategory["BILL_DOESN_T_MATCH_WHAT_WAS_AGREED"] = "BILL_DOESNT_MATCH_WHAT_WAS_AGREED";
+    CaseEnquirySubCategory["BILLING_COLLECTION_DATE_CHANGE_REQUEST"] = "BILLING_COLLECTION_DATE_CHANGE_REQUEST";
+    CaseEnquirySubCategory["BILLING_DISPUTE_CAUSED_BY_A_FAILED_SWITCH"] = "BILLING_DISPUTE_CAUSED_FAILED_SWITCH";
+    CaseEnquirySubCategory["BILLING_DISPUTE_ESCALATED_TO_FORMAL_COMPLAINT"] = "BILLING_DISPUTE_ESCALATED_FORMAL";
+    CaseEnquirySubCategory["BILLING_ISSUES_CAUSED_BY_A_MOVE"] = "BILLING_ISSUES_CAUSED_MOVE";
+    CaseEnquirySubCategory["BILLING_PAYMENTS_OTHER"] = "BILLING_PAYMENTS_OTHER";
+    CaseEnquirySubCategory["BOOK_REQUEST_AN_ENGINEER_VISIT"] = "BOOK_REQUEST_ENGINEER_VISIT";
+    CaseEnquirySubCategory["BOOK_SCHEDULE_INITIAL_INSTALLATION"] = "BOOK_SCHEDULE_INITIAL_INSTALLATION";
+    CaseEnquirySubCategory["BUYOUT_AMOUNT_OR_ELIGIBILITY_DISPUTE"] = "BUYOUT_AMOUNT_ELIGIBILITY_DISPUTE";
+    CaseEnquirySubCategory["BUYOUT_DECLINED_APPEAL_OR_CLARIFICATION"] = "BUYOUT_DECLINED_APPEAL_CLARIFICATION";
+    CaseEnquirySubCategory["BUYOUT_NOT_NEEDED_REQUIREMENT_REMOVAL"] = "BUYOUT_NOT_NEEDED_REQUIREMENT_REMOVAL";
+    CaseEnquirySubCategory["CABLE_LINE_DAMAGE_REMEDIATION"] = "CABLE_LINE_DAMAGE_REMEDIATION";
+    CaseEnquirySubCategory["CANCELLATION_RETENTION_OTHER"] = "CANCELLATION_RETENTION_OTHER";
+    CaseEnquirySubCategory["CANCEL_NEW_ADDRESS_NOT_SERVICEABLE_OR_MOVING_ABROAD"] = "CANCEL_NEW_ADDRESS_NOT_SERVICEABLE";
+    CaseEnquirySubCategory["CANCEL_OR_REVERSE_AN_IN_PROGRESS_SWITCH"] = "CANCEL_REVERSE_PROGRESS_SWITCH";
+    CaseEnquirySubCategory["CAN_T_AFFORD_PAYMENT_DIFFICULTY"] = "CANT_AFFORD_PAYMENT_DIFFICULTY";
+    CaseEnquirySubCategory["CAN_T_PAY_BY_DUE_DATE_PAYDAY_TIMING"] = "CANNOT_PAY_BY_DUE_DATE";
+    CaseEnquirySubCategory["CAN_T_VIEW_DOWNLOAD_THE_BILL_OR_INVOICE"] = "CANT_VIEW_DOWNLOAD_BILL_INVOICE";
+    CaseEnquirySubCategory["CHASING_REFUND_BUYOUT_PAYMENT_STATUS"] = "CHASING_REFUND_BUYOUT_PAYMENT_STATUS";
+    CaseEnquirySubCategory["COMPENSATION_GOODWILL_CREDIT"] = "COMPENSATION_GOODWILL_CREDIT";
+    CaseEnquirySubCategory["COMPENSATION_GOODWILL_DEMAND"] = "COMPENSATION_GOODWILL_DEMAND";
+    CaseEnquirySubCategory["COMPENSATION_REFUND_TIED_TO_A_VISIT"] = "COMPENSATION_REFUND_TIED_VISIT";
+    CaseEnquirySubCategory["COMPLAINT_ABOUT_HANDLING_NO_RESOLUTION"] = "COMPLAINT_HANDLING_NO_RESOLUTION";
+    CaseEnquirySubCategory["CONNECTIVITY_AND_SERVICE_FAULT_OTHER"] = "CONNECTIVITY_SERVICE_FAULT_OTHER";
+    CaseEnquirySubCategory["CONTRACT_BUY_OUT_OTHER"] = "CONTRACT_BUY_OUT_OTHER";
+    CaseEnquirySubCategory["CONTRACT_END_DATE_ENQUIRY"] = "CONTRACT_END_DATE_ENQUIRY";
+    CaseEnquirySubCategory["CONTRACT_RENEWAL_OTHER"] = "CONTRACT_RENEWAL_OTHER";
+    CaseEnquirySubCategory["COVERAGE_CHECK_FOR_NEW_ADDRESS"] = "COVERAGE_CHECK_NEW_ADDRESS";
+    CaseEnquirySubCategory["CUSTOMER_PORTAL_OTHER"] = "CUSTOMER_PORTAL_OTHER";
+    CaseEnquirySubCategory["DEACTIVATION_SUSPENSION_FOR_NON_PAYMENT"] = "DEACTIVATION_SUSPENSION_NON_PAYMENT";
+    CaseEnquirySubCategory["DIRECT_DEBIT_SETUP_FAILURE"] = "DIRECT_DEBIT_SETUP_FAILURE";
+    CaseEnquirySubCategory["DOUBLE_BILLED_CHARGED_TWICE_IN_ERROR"] = "DOUBLE_BILLED_CHARGED_TWICE_ERROR";
+    CaseEnquirySubCategory["DOWNGRADE_REDUCE_PACKAGE_AFTER_AN_UPGRADE"] = "DOWNGRADE_REDUCE_PACKAGE_AFTER_UPGRADE";
+    CaseEnquirySubCategory["DUPLICATE_ERRONEOUS_INSTALLATION_NOTIFICATION"] = "DUPLICATE_ERRONEOUS_INSTALLATION";
+    CaseEnquirySubCategory["ENGINEER_NO_SHOW"] = "ENGINEER_NO_SHOW";
+    CaseEnquirySubCategory["EQUIPMENT_DELIVERY_RETURNS_OTHER"] = "EQUIPMENT_DELIVERY_RETURNS_OTHER";
+    CaseEnquirySubCategory["EQUIPMENT_LEFT_BEHIND_OR_MISSING_AT_THE_VISIT"] = "EQUIPMENT_LEFT_BEHIND_MISSING_VISIT";
+    CaseEnquirySubCategory["EQUIPMENT_RETURN_DELIVERY_LOGISTICS_TIED_TO_A_MOVE"] = "MOVE_EQUIPMENT_LOGISTICS";
+    CaseEnquirySubCategory["ESCALATION_DEMAND_MANAGER_CALLBACK_REQUEST"] = "ESCALATION_DEMAND_MANAGER";
+    CaseEnquirySubCategory["ETA_STATUS_CHASING_ON_INSTALLATION_DAY"] = "ETA_STATUS_CHASING_INSTALLATION_DAY";
+    CaseEnquirySubCategory["ETA_WHERE_IS_MY_ENGINEER_ON_THE_DAY"] = "ENGINEER_ETA_ON_DAY";
+    CaseEnquirySubCategory["EXPLICIT_CANCELLATION_REQUEST"] = "EXPLICIT_CANCELLATION_REQUEST";
+    CaseEnquirySubCategory["FORMAL_COMPLAINT_OTHER"] = "FORMAL_COMPLAINT_OTHER";
+    CaseEnquirySubCategory["GDPR_OTHER"] = "GDPR_OTHER";
+    CaseEnquirySubCategory["HARDWARE_QUESTIONS_TIED_TO_RENEWAL_OR_UPGRADE"] = "RENEWAL_HARDWARE_QUESTION";
+    CaseEnquirySubCategory["HOMES_MOVES_OTHER"] = "HOME_MOVES_OTHER";
+    CaseEnquirySubCategory["INCORRECT_BALANCE_DESPITE_PAYMENT_MADE"] = "BALANCE_WRONG_DESPITE_PAYMENT";
+    CaseEnquirySubCategory["INSTALLATION_NO_SHOW"] = "INSTALLATION_NO_SHOW";
+    CaseEnquirySubCategory["INSTALLATION_OTHER"] = "INSTALLATION_OTHER";
+    CaseEnquirySubCategory["INTERMITTENT_DROPS_DISCONNECTS_BUFFERING"] = "INTERMITTENT_DROPS";
+    CaseEnquirySubCategory["LANDLINE_HARDWARE_WIRING_SETUP_ISSUE"] = "LANDLINE_HARDWARE_WIRING_SETUP_ISSUE";
+    CaseEnquirySubCategory["LEAVE_INTENT_SWITCHING_TO_ANOTHER_PROVIDER"] = "LEAVE_INTENT_SWITCHING_ANOTHER_PROVIDER";
+    CaseEnquirySubCategory["MIS_SOLD_MISLEADING_SALES_COMPLAINT"] = "MIS_SOLD_MISLEADING_SALES_COMPLAINT";
+    CaseEnquirySubCategory["MOVE_TIMING_SCHEDULING_COORDINATION"] = "MOVE_TIMING_SCHEDULING_COORDINATION";
+    CaseEnquirySubCategory["NETWORK_OUTAGE_OTHER"] = "NETWORK_OUTAGE_OTHER";
+    CaseEnquirySubCategory["NEW_OCCUPANT_TAKING_OVER_THE_EXISTING_SERVICE"] = "NEW_OCCUPANT_TAKING_OVER_EXISTING";
+    CaseEnquirySubCategory["NEW_ORDER_SALES_AVAILABILITY_OTHER"] = "NEW_ORDER_SALES_AVAILABILITY_OTHER";
+    CaseEnquirySubCategory["NEW_OR_REPLACEMENT_KIT_NOT_RECEIVED_TRACKING"] = "NEW_REPLACEMENT_KIT_NOT_RECEIVED";
+    CaseEnquirySubCategory["NO_APPLICABLE_CATEGORY"] = "NO_APPLICABLE_CATEGORY";
+    CaseEnquirySubCategory["NO_DIAL_TONE_CAN_T_MAKE_OR_RECEIVE_CALLS"] = "NO_DIAL_TONE_CANT_MAKE_RECEIVE_CALLS";
+    CaseEnquirySubCategory["NO_LONGER_NEED_WANT_THE_SERVICE"] = "NO_LONGER_NEED_WANT_SERVICE";
+    CaseEnquirySubCategory["NO_SERVICE_TOTAL_LOSS_OF_CONNECTION"] = "NO_SERVICE_TOTAL_LOSS_CONNECTION";
+    CaseEnquirySubCategory["NO_SUITABLE_APPOINTMENT_SLOT_AVAILABLE"] = "NO_SUITABLE_SLOT";
+    CaseEnquirySubCategory["NUMBER_PORTING_FAILURE_LOST_NUMBER_DISPUTE"] = "NUMBER_PORTING_FAILURE_LOST_NUMBER";
+    CaseEnquirySubCategory["NUMBER_PORTING_STATUS_DELAYS"] = "NUMBER_PORTING_STATUS_DELAYS";
+    CaseEnquirySubCategory["NUMBER_PORTING_TIED_TO_A_SWITCH"] = "NUMBER_PORTING_TIED_SWITCH";
+    CaseEnquirySubCategory["OMBUDSMAN_CISAS_LEGAL_PUBLIC_REVIEW_ESCALATION"] = "OMBUDSMAN_CISAS_LEGAL_ESCALATION";
+    CaseEnquirySubCategory["ONGOING_COVERAGE_SIGNAL_ISSUE_AFTER_THE_VISIT"] = "POST_VISIT_COVERAGE_ISSUE";
+    CaseEnquirySubCategory["ONGOING_SERVICE_FAILURE_COMPLAINT"] = "ONGOING_SERVICE_FAILURE_COMPLAINT";
+    CaseEnquirySubCategory["OTS_OTHER"] = "OTS_OTHER";
+    CaseEnquirySubCategory["PAYMENT_FAILED_BANK_DETAILS_OR_ACCOUNT_MISMATCH"] = "REFERRAL_PAYMENT_FAILED";
+    CaseEnquirySubCategory["PHONE_OTHER"] = "PHONE_OTHER";
+    CaseEnquirySubCategory["PORTAL_UPLOAD_TECHNICAL_ISSUES"] = "PORTAL_UPLOAD_TECHNICAL_ISSUES";
+    CaseEnquirySubCategory["POST_INSTALL_FAULT_STILL_OCCURRING"] = "POST_INSTALL_FAULT_STILL_OCCURRING";
+    CaseEnquirySubCategory["POST_VISIT_ISSUE_UNRESOLVED_REPEAT_VISITS_NEEDED"] = "POST_VISIT_UNRESOLVED";
+    CaseEnquirySubCategory["PROPERTY_DAMAGE_COMPENSATION_FROM_THE_INSTALL"] = "PROPERTY_DAMAGE_COMPENSATION_FROM";
+    CaseEnquirySubCategory["READY_TO_PAY_BUT_BLOCKED_BY_SELF_SERVICE"] = "PAYMENT_SELF_SERVICE_BLOCKED";
+    CaseEnquirySubCategory["RECONNECTION_REQUEST_AFTER_NON_PAYMENT_DISCONNECTION"] = "RECONNECTION_REQUEST_AFTER_NON_PAYMENT";
+    CaseEnquirySubCategory["REFERRAL_OTHER"] = "REFERRAL_OTHER";
+    CaseEnquirySubCategory["REFERRAL_PROGRAM_ELIGIBILITY_MECHANICS_QUESTION"] = "REFERRAL_MECHANICS_QUERY";
+    CaseEnquirySubCategory["REFUND_REQUEST"] = "REFUND_REQUEST";
+    CaseEnquirySubCategory["RENEWAL_UPGRADE_PRICE_OR_OFFER_DISPUTE"] = "RENEWAL_UPGRADE_PRICE_OFFER_DISPUTE";
+    CaseEnquirySubCategory["RENEW_AT_CONTRACT_END_STAYING_ON_SAME_SIMILAR_TERMS"] = "RENEW_CONTRACT_END_STAYING_SAME_SIMILAR";
+    CaseEnquirySubCategory["REQUEST_A_COPY_OF_A_BILL_OR_INVOICE"] = "REQUEST_COPY_BILL_INVOICE";
+    CaseEnquirySubCategory["RESCHEDULE_CHANGE_APPOINTMENT_TIME"] = "RESCHEDULE_CHANGE_APPOINTMENT_TIME";
+    CaseEnquirySubCategory["RESCHEDULE_DELAY_INSTALLATION"] = "RESCHEDULE_DELAY_INSTALLATION";
+    CaseEnquirySubCategory["RETURNING_EQUIPMENT_HOW_AND_WHAT_TO_RETURN"] = "RETURNING_EQUIPMENT_HOW_WHAT_RETURN";
+    CaseEnquirySubCategory["RETURN_PACK_ARRIVED_BEFORE_THE_REPLACEMENT"] = "RETURN_PACK_ARRIVED_BEFORE_REPLACEMENT";
+    CaseEnquirySubCategory["RETURN_PACK_RECEIVED_UNEXPECTEDLY"] = "RETURN_PACK_RECEIVED_UNEXPECTEDLY";
+    CaseEnquirySubCategory["RETURNS_LABEL_OR_PACKAGING_NEEDED"] = "RETURNS_LABEL_PACKAGING_NEEDED";
+    CaseEnquirySubCategory["REWARD_PAYMENT_NOT_RECEIVED_CHASING_STATUS"] = "REWARD_NOT_RECEIVED";
+    CaseEnquirySubCategory["ROUTER_ONT_HARDWARE_FAULTS_SWAP_REQUESTS"] = "ROUTER_ONT_FAULT_SWAP";
+    CaseEnquirySubCategory["ROUTER_SETUP_CONFIGURATION_CREDENTIALS"] = "ROUTER_SETUP_CONFIG";
+    CaseEnquirySubCategory["SCAM_NUISANCE_CALL_REPORTING"] = "SCAM_NUISANCE_CALL_REPORTING";
+    CaseEnquirySubCategory["SERVICE_VISIT_OTHER"] = "SERVICE_VISIT_OTHER";
+    CaseEnquirySubCategory["SETTING_UP_NEWLY_DELIVERED_KIT"] = "SETTING_UP_NEWLY_DELIVERED_KIT";
+    CaseEnquirySubCategory["SLOW_SPEEDS_NOT_ACHIEVING_ADVERTISED_SPEED"] = "SLOW_SPEEDS";
+    CaseEnquirySubCategory["SOCIAL_TARIFF_BENEFITS_BASED_DISCOUNT_ELIGIBILITY"] = "SOCIAL_TARIFF_ELIGIBILITY";
+    CaseEnquirySubCategory["SPAM"] = "SPAM";
+    CaseEnquirySubCategory["STAFF_CONDUCT_PROPERTY_ACCESS_COMPLAINT"] = "STAFF_CONDUCT_PROPERTY_ACCESS_COMPLAINT";
+    CaseEnquirySubCategory["STATUS_CHASING_ON_A_SCHEDULED_VISIT"] = "STATUS_CHASING_SCHEDULED_VISIT";
+    CaseEnquirySubCategory["STAY_NEGOTIATION_PRICE_MATCH_BETTER_DEAL"] = "STAY_NEGOTIATION_PRICE_MATCH";
+    CaseEnquirySubCategory["STAY_WITH_CURRENT_EXISTING_PROVIDER"] = "STAY_CURRENT_EXISTING_PROVIDER";
+    CaseEnquirySubCategory["SUBMITTING_THE_FINAL_BILL_ETF_DOCUMENTATION"] = "SUBMIT_FINAL_BILL_ETF";
+    CaseEnquirySubCategory["SWITCH_CONFIRMATION_FINAL_BILL_TIMING"] = "SWITCH_CONFIRMATION_FINAL_BILL_TIMING";
+    CaseEnquirySubCategory["SWITCH_FAILED_NOT_RECOGNIZED_BY_LOSING_PROVIDER"] = "SWITCH_FAILED_NOT_RECOGNISED";
+    CaseEnquirySubCategory["SWITCH_NOT_TRIGGERED_DELAYED"] = "SWITCH_NOT_TRIGGERED_DELAYED";
+    CaseEnquirySubCategory["TRANSFER_SERVICE_TO_NEW_ADDRESS_IN_FOOTPRINT"] = "TRANSFER_SERVICE_NEW_ADDRESS";
+    CaseEnquirySubCategory["UPGRADE_TO_A_HIGHER_SPEED_PACKAGE"] = "UPGRADE_HIGHER_SPEED_PACKAGE";
+    CaseEnquirySubCategory["WAITING_ON_THE_OLD_PROVIDER_FOR_THE_FINAL_BILL"] = "AWAITING_OLD_PROVIDER_BILL";
+    CaseEnquirySubCategory["WI_FI_COVERAGE_SIGNAL_INCL_MESH_BOOSTER"] = "WIFI_COVERAGE_SIGNAL";
+    CaseEnquirySubCategory["YOU_FIBRE_APP_OTHER"] = "YOUFIBRE_APP_OTHER";
+})(CaseEnquirySubCategory = exports.CaseEnquirySubCategory || (exports.CaseEnquirySubCategory = {}));
 /**
  * Property keys for Case
  * Use these constants instead of string literals for type safety
@@ -1066,6 +1256,10 @@ var CasePropertyKeys;
     CasePropertyKeys["OneTouchSwitchId"] = "OneTouchSwitchId";
     /** Data field for Case records. Used by Customer Service team. */
     CasePropertyKeys["Deprecated"] = "Deprecated";
+    /** Why the customer contacted us, top level. 20-value business taxonomy (Categories.xlsx, 2026-09-11). Option position is PRECEDENCE, not display order — lowest number wins when several could apply. Classified by the Qwen categoriser (CASES-1862) and overridable by an agent. Distinct from Category, which stays the outage/retention operational discriminator. */
+    CasePropertyKeys["EnquiryCategory"] = "EnquiryCategory";
+    /** Why the customer contacted us, specific. 119-value business taxonomy (Categories.xlsx, 2026-09-11); every label is globally unique, so this value alone determines EnquiryCategory. Each category carries an "- other" catch-all so "nothing specific fits" has a defined answer. Parentage lives in the form action's enumOptionFilter (CASES-1861), not on the column. */
+    CasePropertyKeys["EnquirySubCategory"] = "EnquirySubCategory";
 })(CasePropertyKeys = exports.CasePropertyKeys || (exports.CasePropertyKeys = {}));
 /**
  * Case entity from SupportModule

package/dist/entities-v2/YfWifiSurvey.d.ts

@@ -73,7 +73,13 @@ export declare enum YfWifiSurveyPropertyKeys {
     /** The engineer's closing note, taken when the survey is finished. Where coverage was poor or unusable the app prompts them to suggest a mesh unit, and the outcome is written into the note's first line ("Mesh unit(s) suggested — customer accepted/declined.") rather than a column of its own, so this one field is the whole account of what was offered and what was said. A declined suggestion is required by the app to carry a reason. Null when the survey ended with nothing to say, and on a refusal. */
     EngineerNote = "EngineerNote",
     /** Whether any part of the property came out poor or unusable. Read off the recorded bands on the device path, and answered by the engineer on the gateway path — iOS has no public RSSI API, so there is no band to read and this column is the only place that answer exists. Null means nobody was asked and nothing was measured: a refused survey. */
-    PoorCoverageReported = "PoorCoverageReported"
+    PoorCoverageReported = "PoorCoverageReported",
+    /** Summary of the broadband speed test the engineer app ran on the line, written by the API on submit: {completedAt (ISO-8601), host, downloadMbps, uploadMbps, downloadPeakMbps, uploadPeakMbps, idleLatencyMs, jitterMs, loadedLatencyDownMs, loadedLatencyUpMs, interfaceName|null, linkMbps|null}. Null when no test ran — iOS has no engine, the engineer skipped it, or the run failed. Written on a consent refusal too: this is the engineer measuring the line, not anything about the customer. The per-100ms samples behind these figures are NOT here — about 12 KB of them would break the 2704-byte platform cap described in the spec header, so they live in the ReadingsFile JSON as speedTest.samples. */
+    SpeedTest = "SpeedTest",
+    /** Download figure from the speed test, copied out of SpeedTest.downloadMbps by the API. Exists only so list views can show and sort on the measured speed — a JSON column cannot be a sortable table column. Null exactly when SpeedTest is null. */
+    SpeedTestDownloadMbps = "SpeedTestDownloadMbps",
+    /** Upload figure from the speed test, copied out of SpeedTest.uploadMbps by the API. Exists only so list views can show and sort on the measured speed — a JSON column cannot be a sortable table column. Null exactly when SpeedTest is null. */
+    SpeedTestUploadMbps = "SpeedTestUploadMbps"
 }
 /**
  * Properties for YfWifiSurvey records
@@ -184,6 +190,24 @@ export interface YfWifiSurveyProperties {
      * @default
      */
     PoorCoverageReported: boolean;
+    /** Summary of the broadband speed test the engineer app ran on the line, written by the API on submit: {completedAt (ISO-8601), host, downloadMbps, uploadMbps, downloadPeakMbps, uploadPeakMbps, idleLatencyMs, jitterMs, loadedLatencyDownMs, loadedLatencyUpMs, interfaceName|null, linkMbps|null}. Null when no test ran — iOS has no engine, the engineer skipped it, or the run failed. Written on a consent refusal too: this is the engineer measuring the line, not anything about the customer. The per-100ms samples behind these figures are NOT here — about 12 KB of them would break the 2704-byte platform cap described in the spec header, so they live in the ReadingsFile JSON as speedTest.samples.
+     *
+     * @type {JSON}
+     * @default
+     */
+    SpeedTest: string;
+    /** Download figure from the speed test, copied out of SpeedTest.downloadMbps by the API. Exists only so list views can show and sort on the measured speed — a JSON column cannot be a sortable table column. Null exactly when SpeedTest is null.
+     *
+     * @type {NUMBER}
+     * @default
+     */
+    SpeedTestDownloadMbps: number;
+    /** Upload figure from the speed test, copied out of SpeedTest.uploadMbps by the API. Exists only so list views can show and sort on the measured speed — a JSON column cannot be a sortable table column. Null exactly when SpeedTest is null.
+     *
+     * @type {NUMBER}
+     * @default
+     */
+    SpeedTestUploadMbps: number;
 }
 /**
  * YfWifiSurvey entity from FieldServiceModule

package/dist/entities-v2/YfWifiSurvey.js

@@ -78,6 +78,12 @@ var YfWifiSurveyPropertyKeys;
     YfWifiSurveyPropertyKeys["EngineerNote"] = "EngineerNote";
     /** Whether any part of the property came out poor or unusable. Read off the recorded bands on the device path, and answered by the engineer on the gateway path — iOS has no public RSSI API, so there is no band to read and this column is the only place that answer exists. Null means nobody was asked and nothing was measured: a refused survey. */
     YfWifiSurveyPropertyKeys["PoorCoverageReported"] = "PoorCoverageReported";
+    /** Summary of the broadband speed test the engineer app ran on the line, written by the API on submit: {completedAt (ISO-8601), host, downloadMbps, uploadMbps, downloadPeakMbps, uploadPeakMbps, idleLatencyMs, jitterMs, loadedLatencyDownMs, loadedLatencyUpMs, interfaceName|null, linkMbps|null}. Null when no test ran — iOS has no engine, the engineer skipped it, or the run failed. Written on a consent refusal too: this is the engineer measuring the line, not anything about the customer. The per-100ms samples behind these figures are NOT here — about 12 KB of them would break the 2704-byte platform cap described in the spec header, so they live in the ReadingsFile JSON as speedTest.samples. */
+    YfWifiSurveyPropertyKeys["SpeedTest"] = "SpeedTest";
+    /** Download figure from the speed test, copied out of SpeedTest.downloadMbps by the API. Exists only so list views can show and sort on the measured speed — a JSON column cannot be a sortable table column. Null exactly when SpeedTest is null. */
+    YfWifiSurveyPropertyKeys["SpeedTestDownloadMbps"] = "SpeedTestDownloadMbps";
+    /** Upload figure from the speed test, copied out of SpeedTest.uploadMbps by the API. Exists only so list views can show and sort on the measured speed — a JSON column cannot be a sortable table column. Null exactly when SpeedTest is null. */
+    YfWifiSurveyPropertyKeys["SpeedTestUploadMbps"] = "SpeedTestUploadMbps";
 })(YfWifiSurveyPropertyKeys = exports.YfWifiSurveyPropertyKeys || (exports.YfWifiSurveyPropertyKeys = {}));
 /**
  * YfWifiSurvey entity from FieldServiceModule

package/package.json

@@ -1,6 +1,6 @@
 {
   "name": "@d19n/youfibre-odin-sdk",
-  "version": "2.0.328",
+  "version": "2.0.330",
   "description": "",
   "author": "@d19n",
   "license": "UNLICENSED",