@d19n/youfibre-odin-sdk 2.0.321 → 2.0.323

package/dist/db-sdk-v2/QaScorecardTemplateDb.js

@@ -0,0 +1,210 @@
+"use strict";
+var __awaiter = (this && this.__awaiter) || function (thisArg, _arguments, P, generator) {
+    function adopt(value) { return value instanceof P ? value : new P(function (resolve) { resolve(value); }); }
+    return new (P || (P = Promise))(function (resolve, reject) {
+        function fulfilled(value) { try { step(generator.next(value)); } catch (e) { reject(e); } }
+        function rejected(value) { try { step(generator["throw"](value)); } catch (e) { reject(e); } }
+        function step(result) { result.done ? resolve(result.value) : adopt(result.value).then(fulfilled, rejected); }
+        step((generator = generator.apply(thisArg, _arguments || [])).next());
+    });
+};
+Object.defineProperty(exports, "__esModule", { value: true });
+exports.QaScorecardTemplateDb = void 0;
+const db_provider_1 = require("@d19n/odin-sdk-generator/dist/db.provider");
+const db_record_link_manager_1 = require("@d19n/odin-sdk-generator/dist/db.record.link.manager");
+/**
+ * @deprecated Use OdinDbClient.
+ *
+ * Migration:
+ * - Old: new QaScorecardTemplateApi(authParams).get(id)
+ * - New: new odin.qascorecardtemplate.get(id)
+ *
+ * The new OdinDbClient returns typed record wrappers with action methods.
+ *
+ * Supports separate query options and provider options:
+ * - Constructor level: new QaScorecardTemplateDb(principal, dbService, { omitPermissionsCheck: true })
+ * - Method level: await db.getByPrimaryKey(id, { entities: [] }, { omitPermissionsCheck: true })
+ */
+class QaScorecardTemplateDb extends db_provider_1.DbProvider {
+    constructor(principal, dbService, defaultOptions) {
+        super(principal, dbService, defaultOptions);
+        this.moduleName = 'SupportModule';
+        this.entityName = 'QaScorecardTemplate';
+        this.principal = principal;
+        this.dbService = dbService;
+        // Link managers are lazy-loaded on first access
+    }
+    // ============================================
+    // LAZY-LOADED LINK MANAGERS (Public Getters)
+    // ============================================
+    // Usage remains identical: db.address.list(recordId)
+    get qaevaluation() {
+        if (!this._qaevaluation) {
+            this._qaevaluation = new db_record_link_manager_1.DbRecordLinkManager(this.principal, this.dbService, 'SupportModule:QaScorecardTemplate', 'SupportModule:QaEvaluation', 'QaScorecardTemplate__QaEvaluation');
+        }
+        return this._qaevaluation;
+    }
+    get qascorecardquestion() {
+        if (!this._qascorecardquestion) {
+            this._qascorecardquestion = new db_record_link_manager_1.DbRecordLinkManager(this.principal, this.dbService, 'SupportModule:QaScorecardTemplate', 'SupportModule:QaScorecardQuestion', 'QaScorecardTemplate__QaScorecardQuestion');
+        }
+        return this._qascorecardquestion;
+    }
+    // ============================================
+    // STANDARD METHODS
+    // ============================================
+    // Methods support separate query options and provider options for clean API
+    setRecord(sourceRecord) {
+        this.sourceRecord = sourceRecord;
+    }
+    /**
+     * Search records with manual pagination control
+     * @param params - Search parameters
+     * @param providerOptions - Provider options (HOW: omitPermissionsCheck)
+     */
+    searchRecords(params, providerOptions) {
+        return __awaiter(this, void 0, void 0, function* () {
+            return yield this._searchRecords(this.moduleName, this.entityName, params, providerOptions);
+        });
+    }
+    /**
+     * Search all records with automatic pagination
+     * @param params - Search parameters
+     * @param providerOptions - Provider options (HOW: omitPermissionsCheck)
+     */
+    searchAllRecordsAndPaginate(params, providerOptions) {
+        return __awaiter(this, void 0, void 0, function* () {
+            return yield this._searchAllRecordsAndPaginate(this.moduleName, this.entityName, params, 0, providerOptions);
+        });
+    }
+    /**
+     * Get a single record by primary key
+     * @param qaScorecardTemplateId - Record ID
+     * @param queryOptions - Query options (WHAT: entities to include)
+     * @param providerOptions - Provider options (HOW: omitPermissionsCheck)
+     *
+     * @example
+     * // Simple get
+     * const record = await db.getByPrimaryKey(id);
+     *
+     * // With related entities
+     * const record = await db.getByPrimaryKey(id, { entities: ['InvoiceItem', 'Transaction'] });
+     *
+     * // With permissions bypass
+     * const record = await db.getByPrimaryKey(id, {}, { omitPermissionsCheck: true });
+     *
+     * // Both options
+     * const record = await db.getByPrimaryKey(id, { entities: ['Invoice'] }, { omitPermissionsCheck: true });
+     */
+    getByPrimaryKey(qaScorecardTemplateId, queryOptions, providerOptions) {
+        return __awaiter(this, void 0, void 0, function* () {
+            const res = yield this._getByPrimaryKey(this.moduleName, this.entityName, qaScorecardTemplateId, queryOptions, providerOptions);
+            if (res)
+                this.setRecord(res);
+            return res;
+        });
+    }
+    /**
+     * Get multiple records by primary keys
+     * @param qaScorecardTemplateIds - Array of record IDs
+     * @param queryOptions - Query options (WHAT: entities to include)
+     * @param providerOptions - Provider options (HOW: omitPermissionsCheck)
+     */
+    getManyByPrimaryKey(qaScorecardTemplateIds, queryOptions, providerOptions) {
+        return __awaiter(this, void 0, void 0, function* () {
+            return yield this._getManyByPrimaryKey(this.moduleName, this.entityName, qaScorecardTemplateIds, queryOptions, providerOptions);
+        });
+    }
+    /**
+     * Upsert a single record
+     * @param upsertDto - Record to upsert
+     * @param providerOptions - Provider options (HOW: omitPermissionsCheck)
+     */
+    upsert(upsertDto, providerOptions) {
+        return __awaiter(this, void 0, void 0, function* () {
+            const res = yield this._upsert(this.moduleName, this.entityName, [upsertDto], providerOptions);
+            return res[0];
+        });
+    }
+    /**
+     * Upsert multiple records
+     * @param upsertDtos - Records to upsert
+     * @param providerOptions - Provider options (HOW: omitPermissionsCheck)
+     */
+    upsertMany(upsertDtos, providerOptions) {
+        return __awaiter(this, void 0, void 0, function* () {
+            return yield this._upsert(this.moduleName, this.entityName, upsertDtos, providerOptions);
+        });
+    }
+    /**
+     * Update a single record
+     * @param updateDto - Record to update
+     * @param providerOptions - Provider options (HOW: omitPermissionsCheck)
+     */
+    update(updateDto, providerOptions) {
+        return __awaiter(this, void 0, void 0, function* () {
+            const res = yield this._update(this.moduleName, this.entityName, [updateDto], providerOptions);
+            return res[0];
+        });
+    }
+    /**
+     * Update multiple records
+     * @param updateDtos - Records to update
+     * @param providerOptions - Provider options (HOW: omitPermissionsCheck)
+     */
+    updateMany(updateDtos, providerOptions) {
+        return __awaiter(this, void 0, void 0, function* () {
+            return yield this._update(this.moduleName, this.entityName, updateDtos, providerOptions);
+        });
+    }
+    /**
+     * Delete one or many records
+     * @param qaScorecardTemplateIds - Record IDs to delete
+     * @param providerOptions - Provider options (HOW: omitPermissionsCheck)
+     */
+    delete(qaScorecardTemplateIds, providerOptions) {
+        return __awaiter(this, void 0, void 0, function* () {
+            return yield this._delete(this.moduleName, this.entityName, qaScorecardTemplateIds, providerOptions);
+        });
+    }
+    /**
+     * Restore one or many deleted records
+     * @param qaScorecardTemplateIds - Record IDs to restore
+     * @param providerOptions - Provider options (HOW: omitPermissionsCheck)
+     */
+    restore(qaScorecardTemplateIds, providerOptions) {
+        return __awaiter(this, void 0, void 0, function* () {
+            return yield this._restore(this.moduleName, this.entityName, qaScorecardTemplateIds, providerOptions);
+        });
+    }
+    /**
+     * Apply an action to a record
+     * @param actionName - The action key
+     * @param dto - The action DTO
+     * @param providerOptions - Provider options (HOW: omitPermissionsCheck)
+     */
+    applyAction(actionName, dto, providerOptions) {
+        return __awaiter(this, void 0, void 0, function* () {
+            return yield this._applyAction(this.moduleName, this.entityName, dto, providerOptions);
+        });
+    }
+    /**
+     * Get version history for the current source record
+     * @param providerOptions - Provider options (HOW: omitPermissionsCheck)
+     */
+    getVersions(providerOptions) {
+        return __awaiter(this, void 0, void 0, function* () {
+            return yield this._getVersions(this.moduleName, this.entityName, this.sourceRecord.id, providerOptions);
+        });
+    }
+    /**
+     * Get revision timeline for the current source record
+     * @param providerOptions - Provider options (HOW: omitPermissionsCheck)
+     */
+    getRevisionTimeline(providerOptions) {
+        return __awaiter(this, void 0, void 0, function* () {
+            return yield this._getRevisionTimeline(this.moduleName, this.entityName, this.sourceRecord.id, providerOptions);
+        });
+    }
+}
+exports.QaScorecardTemplateDb = QaScorecardTemplateDb;

package/dist/entities-v2/Case.d.ts

@@ -35,6 +35,8 @@ import { OutboundDialCampaignCaseProperties } from './OutboundDialCampaignCase';
 import { OutboundDialSessionProperties } from './OutboundDialSession';
 import { CallProperties } from './Call';
 import { QaReportProperties } from './QaReport';
+import { QaEvaluationProperties } from './QaEvaluation';
+import { CoachingSessionProperties } from './CoachingSession';
 /**
  * Available types for Case records
  */
@@ -2245,6 +2247,10 @@ export declare class Case extends OdinRecord<CaseProperties> {
     Call: OdinLink<LinkedOdinRecord<CallProperties>>;
     /** Linked QaReport records (Case__QaReport) */
     QaReport: OdinLink<LinkedOdinRecord<QaReportProperties>>;
+    /** Linked QaEvaluation records (Case__QaEvaluation) */
+    QaEvaluation: OdinLink<LinkedOdinRecord<QaEvaluationProperties>>;
+    /** Linked CoachingSession records (Case__CoachingSession) */
+    CoachingSession: OdinLink<LinkedOdinRecord<CoachingSessionProperties>>;
 }
 /**
  * RabbitMQ routing keys for Case events
@@ -2348,3 +2354,11 @@ export declare const ROUTING_KEY_LINK_OUTBOUND_DIAL_SESSION_CASE_DELETED = "Supp
 export declare const ROUTING_KEY_LINK_CASE_QA_REPORT_CREATED = "SupportModule.Case.QaReport.SubDbRecordAssociationCreated";
 /** Event: Case__QaReport link deleted */
 export declare const ROUTING_KEY_LINK_CASE_QA_REPORT_DELETED = "SupportModule.Case.QaReport.SubDbRecordAssociationDeleted";
+/** Event: Case__QaEvaluation link created */
+export declare const ROUTING_KEY_LINK_CASE_QA_EVALUATION_CREATED = "SupportModule.Case.QaEvaluation.SubDbRecordAssociationCreated";
+/** Event: Case__QaEvaluation link deleted */
+export declare const ROUTING_KEY_LINK_CASE_QA_EVALUATION_DELETED = "SupportModule.Case.QaEvaluation.SubDbRecordAssociationDeleted";
+/** Event: Case__CoachingSession link created */
+export declare const ROUTING_KEY_LINK_CASE_COACHING_SESSION_CREATED = "SupportModule.Case.CoachingSession.SubDbRecordAssociationCreated";
+/** Event: Case__CoachingSession link deleted */
+export declare const ROUTING_KEY_LINK_CASE_COACHING_SESSION_DELETED = "SupportModule.Case.CoachingSession.SubDbRecordAssociationDeleted";

package/dist/entities-v2/Case.js

@@ -13,7 +13,7 @@
  */
 Object.defineProperty(exports, "__esModule", { value: true });
 exports.ROUTING_KEY_LINK_CASE_CASE_ACTION_CREATED = exports.ROUTING_KEY_LINK_CASE_ACTIVITY_LOG_DELETED = exports.ROUTING_KEY_LINK_CASE_ACTIVITY_LOG_CREATED = exports.ROUTING_KEY_CASE_OUTAGE_DELETED = exports.ROUTING_KEY_CASE_OUTAGE_UPDATED = exports.ROUTING_KEY_CASE_OUTAGE_CREATED = exports.ROUTING_KEY_CASE_DEFAULT_DELETED = exports.ROUTING_KEY_CASE_DEFAULT_UPDATED = exports.ROUTING_KEY_CASE_DEFAULT_CREATED = exports.ROUTING_KEY_CASE_DELETED = exports.ROUTING_KEY_CASE_UPDATED = exports.ROUTING_KEY_CASE_CREATED = exports.Case = exports.CasePropertyKeys = exports.CaseDeprecated = exports.CaseRetentionOutcome = exports.CaseVulnerableCustomer = exports.CaseAutoResolutionStatus = exports.CaseLastDialOutcome = exports.CaseEscalationReason = exports.CaseOmbudsmanReason = exports.CaseSource = exports.CaseReasonForReview = exports.CaseImpact = exports.CaseCsatReason = exports.CaseBusinessArea = exports.CaseRetentionOffer = exports.CaseSla = exports.CaseReasonForLeaving = exports.CaseDpaCustomerType = exports.CaseDpaCustomerCategory = exports.CaseConversationStatus = exports.CaseBlockedReason = exports.CaseSubCategory = exports.CaseCategory = exports.CaseChannel = exports.CaseProblem = exports.CasePrimaryExceptionReason = exports.CasePrimaryException = exports.CaseFormalComplaint = exports.CaseOrigin = exports.CaseProviders = exports.CaseCsatResolutionReason = exports.CaseComplaint = exports.CaseCsatAgentReason = exports.OutageCaseStageKeys = exports.OutageCaseStageNames = exports.DefaultCaseStageKeys = exports.DefaultCaseStageNames = exports.CaseEntityTypes = void 0;
-exports.ROUTING_KEY_LINK_CASE_QA_REPORT_DELETED = exports.ROUTING_KEY_LINK_CASE_QA_REPORT_CREATED = exports.ROUTING_KEY_LINK_OUTBOUND_DIAL_SESSION_CASE_DELETED = exports.ROUTING_KEY_LINK_OUTBOUND_DIAL_SESSION_CASE_CREATED = exports.ROUTING_KEY_LINK_CASE_ONE_TOUCH_SWITCH_DELETED = exports.ROUTING_KEY_LINK_CASE_ONE_TOUCH_SWITCH_CREATED = exports.ROUTING_KEY_LINK_CASE_CASE_DELETED = exports.ROUTING_KEY_LINK_CASE_CASE_CREATED = exports.ROUTING_KEY_LINK_CASE_SMS_MESSAGE_DELETED = exports.ROUTING_KEY_LINK_CASE_SMS_MESSAGE_CREATED = exports.ROUTING_KEY_LINK_CASE_USER_DELETED = exports.ROUTING_KEY_LINK_CASE_USER_CREATED = exports.ROUTING_KEY_LINK_CASE_CONTRACT_BUY_OUT_DELETED = exports.ROUTING_KEY_LINK_CASE_CONTRACT_BUY_OUT_CREATED = exports.ROUTING_KEY_LINK_CASE_QUEUE_CHANGE_DELETED = exports.ROUTING_KEY_LINK_CASE_QUEUE_CHANGE_CREATED = exports.ROUTING_KEY_LINK_CASE_ADDRESS_DELETED = exports.ROUTING_KEY_LINK_CASE_ADDRESS_CREATED = exports.ROUTING_KEY_LINK_CASE_WORK_ORDER_DELETED = exports.ROUTING_KEY_LINK_CASE_WORK_ORDER_CREATED = exports.ROUTING_KEY_LINK_CASE_EMAIL_DELETED = exports.ROUTING_KEY_LINK_CASE_EMAIL_CREATED = exports.ROUTING_KEY_LINK_CASE_CONTACT_DELETED = exports.ROUTING_KEY_LINK_CASE_CONTACT_CREATED = exports.ROUTING_KEY_LINK_CASE_PUSH_NOTIFICATION_DELETED = exports.ROUTING_KEY_LINK_CASE_PUSH_NOTIFICATION_CREATED = exports.ROUTING_KEY_LINK_CASE_ORDER_DELETED = exports.ROUTING_KEY_LINK_CASE_ORDER_CREATED = exports.ROUTING_KEY_LINK_CASE_CONVERSATION_DELETED = exports.ROUTING_KEY_LINK_CASE_CONVERSATION_CREATED = exports.ROUTING_KEY_LINK_CASE_TEAM_DELETED = exports.ROUTING_KEY_LINK_CASE_TEAM_CREATED = exports.ROUTING_KEY_LINK_CASE_NOTE_DELETED = exports.ROUTING_KEY_LINK_CASE_NOTE_CREATED = exports.ROUTING_KEY_LINK_CASE_FILE_DELETED = exports.ROUTING_KEY_LINK_CASE_FILE_CREATED = exports.ROUTING_KEY_LINK_CASE_CASE_ACTION_DELETED = void 0;
+exports.ROUTING_KEY_LINK_CASE_COACHING_SESSION_DELETED = exports.ROUTING_KEY_LINK_CASE_COACHING_SESSION_CREATED = exports.ROUTING_KEY_LINK_CASE_QA_EVALUATION_DELETED = exports.ROUTING_KEY_LINK_CASE_QA_EVALUATION_CREATED = exports.ROUTING_KEY_LINK_CASE_QA_REPORT_DELETED = exports.ROUTING_KEY_LINK_CASE_QA_REPORT_CREATED = exports.ROUTING_KEY_LINK_OUTBOUND_DIAL_SESSION_CASE_DELETED = exports.ROUTING_KEY_LINK_OUTBOUND_DIAL_SESSION_CASE_CREATED = exports.ROUTING_KEY_LINK_CASE_ONE_TOUCH_SWITCH_DELETED = exports.ROUTING_KEY_LINK_CASE_ONE_TOUCH_SWITCH_CREATED = exports.ROUTING_KEY_LINK_CASE_CASE_DELETED = exports.ROUTING_KEY_LINK_CASE_CASE_CREATED = exports.ROUTING_KEY_LINK_CASE_SMS_MESSAGE_DELETED = exports.ROUTING_KEY_LINK_CASE_SMS_MESSAGE_CREATED = exports.ROUTING_KEY_LINK_CASE_USER_DELETED = exports.ROUTING_KEY_LINK_CASE_USER_CREATED = exports.ROUTING_KEY_LINK_CASE_CONTRACT_BUY_OUT_DELETED = exports.ROUTING_KEY_LINK_CASE_CONTRACT_BUY_OUT_CREATED = exports.ROUTING_KEY_LINK_CASE_QUEUE_CHANGE_DELETED = exports.ROUTING_KEY_LINK_CASE_QUEUE_CHANGE_CREATED = exports.ROUTING_KEY_LINK_CASE_ADDRESS_DELETED = exports.ROUTING_KEY_LINK_CASE_ADDRESS_CREATED = exports.ROUTING_KEY_LINK_CASE_WORK_ORDER_DELETED = exports.ROUTING_KEY_LINK_CASE_WORK_ORDER_CREATED = exports.ROUTING_KEY_LINK_CASE_EMAIL_DELETED = exports.ROUTING_KEY_LINK_CASE_EMAIL_CREATED = exports.ROUTING_KEY_LINK_CASE_CONTACT_DELETED = exports.ROUTING_KEY_LINK_CASE_CONTACT_CREATED = exports.ROUTING_KEY_LINK_CASE_PUSH_NOTIFICATION_DELETED = exports.ROUTING_KEY_LINK_CASE_PUSH_NOTIFICATION_CREATED = exports.ROUTING_KEY_LINK_CASE_ORDER_DELETED = exports.ROUTING_KEY_LINK_CASE_ORDER_CREATED = exports.ROUTING_KEY_LINK_CASE_CONVERSATION_DELETED = exports.ROUTING_KEY_LINK_CASE_CONVERSATION_CREATED = exports.ROUTING_KEY_LINK_CASE_TEAM_DELETED = exports.ROUTING_KEY_LINK_CASE_TEAM_CREATED = exports.ROUTING_KEY_LINK_CASE_NOTE_DELETED = exports.ROUTING_KEY_LINK_CASE_NOTE_CREATED = exports.ROUTING_KEY_LINK_CASE_FILE_DELETED = exports.ROUTING_KEY_LINK_CASE_FILE_CREATED = exports.ROUTING_KEY_LINK_CASE_CASE_ACTION_DELETED = void 0;
 const core_1 = require("@d19n/odin-types/dist/core");
 /**
  * Available types for Case records
@@ -1187,3 +1187,11 @@ exports.ROUTING_KEY_LINK_OUTBOUND_DIAL_SESSION_CASE_DELETED = 'SupportModule.Cas
 exports.ROUTING_KEY_LINK_CASE_QA_REPORT_CREATED = 'SupportModule.Case.QaReport.SubDbRecordAssociationCreated';
 /** Event: Case__QaReport link deleted */
 exports.ROUTING_KEY_LINK_CASE_QA_REPORT_DELETED = 'SupportModule.Case.QaReport.SubDbRecordAssociationDeleted';
+/** Event: Case__QaEvaluation link created */
+exports.ROUTING_KEY_LINK_CASE_QA_EVALUATION_CREATED = 'SupportModule.Case.QaEvaluation.SubDbRecordAssociationCreated';
+/** Event: Case__QaEvaluation link deleted */
+exports.ROUTING_KEY_LINK_CASE_QA_EVALUATION_DELETED = 'SupportModule.Case.QaEvaluation.SubDbRecordAssociationDeleted';
+/** Event: Case__CoachingSession link created */
+exports.ROUTING_KEY_LINK_CASE_COACHING_SESSION_CREATED = 'SupportModule.Case.CoachingSession.SubDbRecordAssociationCreated';
+/** Event: Case__CoachingSession link deleted */
+exports.ROUTING_KEY_LINK_CASE_COACHING_SESSION_DELETED = 'SupportModule.Case.CoachingSession.SubDbRecordAssociationDeleted';

package/dist/entities-v2/CoachingSession.d.ts

@@ -0,0 +1,247 @@
+/**
+ * CoachingSession Entity Definition
+ *
+ * One coaching conversation with one agent, normally created from a submitted QA evaluation. Tracked to completion, acknowledged by the agent, and measured by the change in their QA scores either side.
+ *
+ * @module SupportModule
+ * @entity CoachingSession
+ * @schemaId d1cf0d88-2b19-4ae1-b565-8d1b04e50522
+ *
+ * AUTO-GENERATED - DO NOT EDIT DIRECTLY
+ * Generated from Odin schema definition
+ */
+import { OdinRecord, OdinLink, LinkedOdinRecord } from '@d19n/odin-types/dist/core';
+import { QaEvaluationProperties } from './QaEvaluation';
+import { CaseProperties } from './Case';
+/**
+ * Available types for CoachingSession records
+ */
+export declare enum CoachingSessionEntityTypes {
+    /** This is the default record type */
+    DEFAULT = "DEFAULT"
+}
+/**
+ * Pipeline stage names for DEFAULT CoachingSession
+ * Pipeline: Coaching Session Pipeline
+ * Scheduled → Completed → Acknowledged, with Cancelled reachable from either live stage. Overdue is NOT a stage: it is Scheduled with DueAt in the past, derived at read time.
+ */
+export declare enum DefaultCoachingSessionStageNames {
+    /** Booked, not yet held. Reads as overdue wherever DueAt has passed. (default) */
+    Scheduled = "Scheduled",
+    /** The conversation happened and the coach recorded what was agreed. Not terminal — the agent has not yet confirmed understanding. */
+    Completed = "Completed",
+    /** The coached agent confirmed understanding. The success state, and the only one that shows the process actually worked. (success) */
+    Acknowledged = "Acknowledged",
+    /** The session will not happen. Excluded from the completion-rate denominator, so cancelling is never a way to improve the number. (fail) */
+    Cancelled = "Cancelled"
+}
+/**
+ * Pipeline stage keys for DEFAULT CoachingSession
+ * Use these keys when transitioning between stages
+ */
+export declare enum DefaultCoachingSessionStageKeys {
+    /** Booked, not yet held. Reads as overdue wherever DueAt has passed. */
+    CoachingSessionStageScheduled = "CoachingSessionStageScheduled",
+    /** The conversation happened and the coach recorded what was agreed. Not terminal — the agent has not yet confirmed understanding. */
+    CoachingSessionStageCompleted = "CoachingSessionStageCompleted",
+    /** The coached agent confirmed understanding. The success state, and the only one that shows the process actually worked. */
+    CoachingSessionStageAcknowledged = "CoachingSessionStageAcknowledged",
+    /** The session will not happen. Excluded from the completion-rate denominator, so cancelling is never a way to improve the number. */
+    CoachingSessionStageCancelled = "CoachingSessionStageCancelled"
+}
+/**
+ * Valid values for CoachingSession.FocusArea
+ *
+ * What the session is about, for reporting across a team.
+ *
+ * @remarks Available options:
+ * - `COMPLIANCE` - Compliance
+ * - `PROCESS` - Process
+ * - `SKILLS` - Skills
+ * - `SOFT_SKILLS` - Soft skills
+ */
+export declare enum CoachingSessionFocusArea {
+    COMPLIANCE = "COMPLIANCE",
+    PROCESS = "PROCESS",
+    SKILLS = "SKILLS",
+    SOFT_SKILLS = "SOFT_SKILLS"
+}
+/**
+ * Property keys for CoachingSession
+ * Use these constants instead of string literals for type safety
+ */
+export declare enum CoachingSessionPropertyKeys {
+    /** Point-in-time name of the coached agent. */
+    AgentName = "AgentName",
+    /** Who is running the session — the principal that created it. */
+    CoachId = "CoachId",
+    /** What the session is about, for reporting across a team. */
+    FocusArea = "FocusArea",
+    /** The coach’s commitment. A Scheduled session past this date reads as overdue — derived at read time, never stored as a stage. */
+    DueAt = "DueAt",
+    /** When the agent confirmed understanding. Only the coached agent can set it; a coach cannot acknowledge on their behalf. */
+    AgentAcknowledgedAt = "AgentAcknowledgedAt",
+    /** The evaluation that triggered the session, if any. Coaching can also be raised directly against a Case. */
+    SourceQaEvaluationId = "SourceQaEvaluationId",
+    /** Point-in-time name of the coach. */
+    CoachName = "CoachName",
+    /** The agent’s team when the session was created. */
+    TeamId = "TeamId",
+    /** Scorecard question ids that triggered the session, e.g. ["EMAIL.BEHAV.12"]. Ids rather than prose so recurring themes and repeat failures are countable across a team. */
+    Themes = "Themes",
+    /** When the conversation happened. The anchor for the effectiveness windows — the agent’s scores 30 days either side of this. */
+    CompletedAt = "CompletedAt",
+    /** The coached agent. Only this user may acknowledge the session. */
+    AgentId = "AgentId",
+    /** Why the session was raised, in the coach’s words. */
+    Reason = "Reason",
+    /** What the agent agreed to do differently. */
+    ActionItems = "ActionItems",
+    /** What good looks like next time — what the follow-up will be measured against. */
+    ExpectedOutcome = "ExpectedOutcome",
+    /** When the session is booked for. */
+    ScheduledAt = "ScheduledAt",
+    /** The previous session this one follows up, so a reassessment chain can be read end to end. */
+    FollowUpOfId = "FollowUpOfId"
+}
+/**
+ * Properties for CoachingSession records
+ *
+ * @see SupportModule:CoachingSession
+ */
+export interface CoachingSessionProperties {
+    /** Point-in-time name of the coached agent.
+     *
+     * @type {TEXT}
+     * @default
+     */
+    AgentName: string;
+    /** Who is running the session — the principal that created it.
+     *
+     * @type {TEXT}
+     * @default
+     */
+    CoachId: string;
+    /** What the session is about, for reporting across a team.
+     *
+     * @type {ENUM}
+     * @default
+     * @enum {CoachingSessionFocusArea}
+     */
+    FocusArea: CoachingSessionFocusArea;
+    /** The coach’s commitment. A Scheduled session past this date reads as overdue — derived at read time, never stored as a stage.
+     *
+     * @type {DATE_TIME}
+     * @default
+     */
+    DueAt: string;
+    /** When the agent confirmed understanding. Only the coached agent can set it; a coach cannot acknowledge on their behalf.
+     *
+     * @type {DATE_TIME}
+     * @default
+     */
+    AgentAcknowledgedAt: string;
+    /** The evaluation that triggered the session, if any. Coaching can also be raised directly against a Case.
+     *
+     * @type {TEXT}
+     * @default
+     */
+    SourceQaEvaluationId: string;
+    /** Point-in-time name of the coach.
+     *
+     * @type {TEXT}
+     * @default
+     */
+    CoachName: string;
+    /** The agent’s team when the session was created.
+     *
+     * @type {TEXT}
+     * @default
+     */
+    TeamId: string;
+    /** Scorecard question ids that triggered the session, e.g. ["EMAIL.BEHAV.12"]. Ids rather than prose so recurring themes and repeat failures are countable across a team.
+     *
+     * @type {JSON}
+     * @default
+     */
+    Themes: string;
+    /** When the conversation happened. The anchor for the effectiveness windows — the agent’s scores 30 days either side of this.
+     *
+     * @type {DATE_TIME}
+     * @default
+     */
+    CompletedAt: string;
+    /** The coached agent. Only this user may acknowledge the session.
+     *
+     * @type {TEXT}
+     * @default
+     */
+    AgentId: string;
+    /** Why the session was raised, in the coach’s words.
+     *
+     * @type {TEXT_LONG}
+     * @default
+     */
+    Reason: string;
+    /** What the agent agreed to do differently.
+     *
+     * @type {TEXT_LONG}
+     * @default
+     */
+    ActionItems: string;
+    /** What good looks like next time — what the follow-up will be measured against.
+     *
+     * @type {TEXT_LONG}
+     * @default
+     */
+    ExpectedOutcome: string;
+    /** When the session is booked for.
+     *
+     * @type {DATE_TIME}
+     * @default
+     */
+    ScheduledAt: string;
+    /** The previous session this one follows up, so a reassessment chain can be read end to end.
+     *
+     * @type {TEXT}
+     * @default
+     */
+    FollowUpOfId: string;
+}
+/**
+ * CoachingSession entity from SupportModule
+ *
+ * One coaching conversation with one agent, normally created from a submitted QA evaluation. Tracked to completion, acknowledged by the agent, and measured by the change in their QA scores either side.
+ *
+ * @module SupportModule
+ * @entity CoachingSession
+ * @schemaId d1cf0d88-2b19-4ae1-b565-8d1b04e50522
+ * @recordPrefix COACH
+ * @capabilities searchable, updateable, undeletable, triggerable
+ */
+export declare class CoachingSession extends OdinRecord<CoachingSessionProperties> {
+    entity: 'SupportModule:CoachingSession';
+    type: CoachingSessionEntityTypes;
+    schemaId: 'd1cf0d88-2b19-4ae1-b565-8d1b04e50522';
+    properties: CoachingSessionProperties;
+    /** Linked QaEvaluation records (QaEvaluation__CoachingSession) */
+    QaEvaluation: OdinLink<LinkedOdinRecord<QaEvaluationProperties>>;
+    /** Linked Case records (Case__CoachingSession) */
+    Case: OdinLink<LinkedOdinRecord<CaseProperties>>;
+}
+/**
+ * RabbitMQ routing keys for CoachingSession events
+ */
+export declare const ROUTING_KEY_COACHING_SESSION_CREATED = "SupportModule.CoachingSession.SubDbRecordCreated";
+export declare const ROUTING_KEY_COACHING_SESSION_UPDATED = "SupportModule.CoachingSession.SubDbRecordUpdated";
+export declare const ROUTING_KEY_COACHING_SESSION_DELETED = "SupportModule.CoachingSession.SubDbRecordDeleted";
+/**
+ * Type-specific routing keys for CoachingSession events
+ * Subscribe to these for events on specific entity types only
+ */
+/** This is the default record type created */
+export declare const ROUTING_KEY_COACHING_SESSION_DEFAULT_CREATED = "SupportModule.CoachingSession.DEFAULT.SubDbRecordCreated";
+/** This is the default record type updated */
+export declare const ROUTING_KEY_COACHING_SESSION_DEFAULT_UPDATED = "SupportModule.CoachingSession.DEFAULT.SubDbRecordUpdated";
+/** This is the default record type deleted */
+export declare const ROUTING_KEY_COACHING_SESSION_DEFAULT_DELETED = "SupportModule.CoachingSession.DEFAULT.SubDbRecordDeleted";

package/dist/entities-v2/CoachingSession.js

@@ -0,0 +1,145 @@
+"use strict";
+/**
+ * CoachingSession Entity Definition
+ *
+ * One coaching conversation with one agent, normally created from a submitted QA evaluation. Tracked to completion, acknowledged by the agent, and measured by the change in their QA scores either side.
+ *
+ * @module SupportModule
+ * @entity CoachingSession
+ * @schemaId d1cf0d88-2b19-4ae1-b565-8d1b04e50522
+ *
+ * AUTO-GENERATED - DO NOT EDIT DIRECTLY
+ * Generated from Odin schema definition
+ */
+Object.defineProperty(exports, "__esModule", { value: true });
+exports.ROUTING_KEY_COACHING_SESSION_DEFAULT_DELETED = exports.ROUTING_KEY_COACHING_SESSION_DEFAULT_UPDATED = exports.ROUTING_KEY_COACHING_SESSION_DEFAULT_CREATED = exports.ROUTING_KEY_COACHING_SESSION_DELETED = exports.ROUTING_KEY_COACHING_SESSION_UPDATED = exports.ROUTING_KEY_COACHING_SESSION_CREATED = exports.CoachingSession = exports.CoachingSessionPropertyKeys = exports.CoachingSessionFocusArea = exports.DefaultCoachingSessionStageKeys = exports.DefaultCoachingSessionStageNames = exports.CoachingSessionEntityTypes = void 0;
+const core_1 = require("@d19n/odin-types/dist/core");
+/**
+ * Available types for CoachingSession records
+ */
+var CoachingSessionEntityTypes;
+(function (CoachingSessionEntityTypes) {
+    /** This is the default record type */
+    CoachingSessionEntityTypes["DEFAULT"] = "DEFAULT";
+})(CoachingSessionEntityTypes = exports.CoachingSessionEntityTypes || (exports.CoachingSessionEntityTypes = {}));
+/**
+ * Pipeline stage names for DEFAULT CoachingSession
+ * Pipeline: Coaching Session Pipeline
+ * Scheduled → Completed → Acknowledged, with Cancelled reachable from either live stage. Overdue is NOT a stage: it is Scheduled with DueAt in the past, derived at read time.
+ */
+var DefaultCoachingSessionStageNames;
+(function (DefaultCoachingSessionStageNames) {
+    /** Booked, not yet held. Reads as overdue wherever DueAt has passed. (default) */
+    DefaultCoachingSessionStageNames["Scheduled"] = "Scheduled";
+    /** The conversation happened and the coach recorded what was agreed. Not terminal — the agent has not yet confirmed understanding. */
+    DefaultCoachingSessionStageNames["Completed"] = "Completed";
+    /** The coached agent confirmed understanding. The success state, and the only one that shows the process actually worked. (success) */
+    DefaultCoachingSessionStageNames["Acknowledged"] = "Acknowledged";
+    /** The session will not happen. Excluded from the completion-rate denominator, so cancelling is never a way to improve the number. (fail) */
+    DefaultCoachingSessionStageNames["Cancelled"] = "Cancelled";
+})(DefaultCoachingSessionStageNames = exports.DefaultCoachingSessionStageNames || (exports.DefaultCoachingSessionStageNames = {}));
+/**
+ * Pipeline stage keys for DEFAULT CoachingSession
+ * Use these keys when transitioning between stages
+ */
+var DefaultCoachingSessionStageKeys;
+(function (DefaultCoachingSessionStageKeys) {
+    /** Booked, not yet held. Reads as overdue wherever DueAt has passed. */
+    DefaultCoachingSessionStageKeys["CoachingSessionStageScheduled"] = "CoachingSessionStageScheduled";
+    /** The conversation happened and the coach recorded what was agreed. Not terminal — the agent has not yet confirmed understanding. */
+    DefaultCoachingSessionStageKeys["CoachingSessionStageCompleted"] = "CoachingSessionStageCompleted";
+    /** The coached agent confirmed understanding. The success state, and the only one that shows the process actually worked. */
+    DefaultCoachingSessionStageKeys["CoachingSessionStageAcknowledged"] = "CoachingSessionStageAcknowledged";
+    /** The session will not happen. Excluded from the completion-rate denominator, so cancelling is never a way to improve the number. */
+    DefaultCoachingSessionStageKeys["CoachingSessionStageCancelled"] = "CoachingSessionStageCancelled";
+})(DefaultCoachingSessionStageKeys = exports.DefaultCoachingSessionStageKeys || (exports.DefaultCoachingSessionStageKeys = {}));
+/**
+ * Valid values for CoachingSession.FocusArea
+ *
+ * What the session is about, for reporting across a team.
+ *
+ * @remarks Available options:
+ * - `COMPLIANCE` - Compliance
+ * - `PROCESS` - Process
+ * - `SKILLS` - Skills
+ * - `SOFT_SKILLS` - Soft skills
+ */
+var CoachingSessionFocusArea;
+(function (CoachingSessionFocusArea) {
+    CoachingSessionFocusArea["COMPLIANCE"] = "COMPLIANCE";
+    CoachingSessionFocusArea["PROCESS"] = "PROCESS";
+    CoachingSessionFocusArea["SKILLS"] = "SKILLS";
+    CoachingSessionFocusArea["SOFT_SKILLS"] = "SOFT_SKILLS";
+})(CoachingSessionFocusArea = exports.CoachingSessionFocusArea || (exports.CoachingSessionFocusArea = {}));
+/**
+ * Property keys for CoachingSession
+ * Use these constants instead of string literals for type safety
+ */
+var CoachingSessionPropertyKeys;
+(function (CoachingSessionPropertyKeys) {
+    /** Point-in-time name of the coached agent. */
+    CoachingSessionPropertyKeys["AgentName"] = "AgentName";
+    /** Who is running the session — the principal that created it. */
+    CoachingSessionPropertyKeys["CoachId"] = "CoachId";
+    /** What the session is about, for reporting across a team. */
+    CoachingSessionPropertyKeys["FocusArea"] = "FocusArea";
+    /** The coach’s commitment. A Scheduled session past this date reads as overdue — derived at read time, never stored as a stage. */
+    CoachingSessionPropertyKeys["DueAt"] = "DueAt";
+    /** When the agent confirmed understanding. Only the coached agent can set it; a coach cannot acknowledge on their behalf. */
+    CoachingSessionPropertyKeys["AgentAcknowledgedAt"] = "AgentAcknowledgedAt";
+    /** The evaluation that triggered the session, if any. Coaching can also be raised directly against a Case. */
+    CoachingSessionPropertyKeys["SourceQaEvaluationId"] = "SourceQaEvaluationId";
+    /** Point-in-time name of the coach. */
+    CoachingSessionPropertyKeys["CoachName"] = "CoachName";
+    /** The agent’s team when the session was created. */
+    CoachingSessionPropertyKeys["TeamId"] = "TeamId";
+    /** Scorecard question ids that triggered the session, e.g. ["EMAIL.BEHAV.12"]. Ids rather than prose so recurring themes and repeat failures are countable across a team. */
+    CoachingSessionPropertyKeys["Themes"] = "Themes";
+    /** When the conversation happened. The anchor for the effectiveness windows — the agent’s scores 30 days either side of this. */
+    CoachingSessionPropertyKeys["CompletedAt"] = "CompletedAt";
+    /** The coached agent. Only this user may acknowledge the session. */
+    CoachingSessionPropertyKeys["AgentId"] = "AgentId";
+    /** Why the session was raised, in the coach’s words. */
+    CoachingSessionPropertyKeys["Reason"] = "Reason";
+    /** What the agent agreed to do differently. */
+    CoachingSessionPropertyKeys["ActionItems"] = "ActionItems";
+    /** What good looks like next time — what the follow-up will be measured against. */
+    CoachingSessionPropertyKeys["ExpectedOutcome"] = "ExpectedOutcome";
+    /** When the session is booked for. */
+    CoachingSessionPropertyKeys["ScheduledAt"] = "ScheduledAt";
+    /** The previous session this one follows up, so a reassessment chain can be read end to end. */
+    CoachingSessionPropertyKeys["FollowUpOfId"] = "FollowUpOfId";
+})(CoachingSessionPropertyKeys = exports.CoachingSessionPropertyKeys || (exports.CoachingSessionPropertyKeys = {}));
+/**
+ * CoachingSession entity from SupportModule
+ *
+ * One coaching conversation with one agent, normally created from a submitted QA evaluation. Tracked to completion, acknowledged by the agent, and measured by the change in their QA scores either side.
+ *
+ * @module SupportModule
+ * @entity CoachingSession
+ * @schemaId d1cf0d88-2b19-4ae1-b565-8d1b04e50522
+ * @recordPrefix COACH
+ * @capabilities searchable, updateable, undeletable, triggerable
+ */
+class CoachingSession extends core_1.OdinRecord {
+}
+exports.CoachingSession = CoachingSession;
+// ============================================
+// RABBITMQ EVENT ROUTING KEYS
+// ============================================
+/**
+ * RabbitMQ routing keys for CoachingSession events
+ */
+exports.ROUTING_KEY_COACHING_SESSION_CREATED = 'SupportModule.CoachingSession.SubDbRecordCreated';
+exports.ROUTING_KEY_COACHING_SESSION_UPDATED = 'SupportModule.CoachingSession.SubDbRecordUpdated';
+exports.ROUTING_KEY_COACHING_SESSION_DELETED = 'SupportModule.CoachingSession.SubDbRecordDeleted';
+/**
+ * Type-specific routing keys for CoachingSession events
+ * Subscribe to these for events on specific entity types only
+ */
+/** This is the default record type created */
+exports.ROUTING_KEY_COACHING_SESSION_DEFAULT_CREATED = 'SupportModule.CoachingSession.DEFAULT.SubDbRecordCreated';
+/** This is the default record type updated */
+exports.ROUTING_KEY_COACHING_SESSION_DEFAULT_UPDATED = 'SupportModule.CoachingSession.DEFAULT.SubDbRecordUpdated';
+/** This is the default record type deleted */
+exports.ROUTING_KEY_COACHING_SESSION_DEFAULT_DELETED = 'SupportModule.CoachingSession.DEFAULT.SubDbRecordDeleted';