@d19n/youfibre-odin-sdk 2.0.273 → 2.0.276

package/dist/entities-v2/Case.js

@@ -208,35 +208,29 @@ var CaseFormalComplaint;
  * Primary Exception
  *
  * @remarks Available options:
- * - `INSTALLATIONS_CIVIL_WORKS_&_CONSTRUCTION` - Installations - Civil Works & Construction
- * - `INSTALLATIONS_ENGINEER_QUALITY` - Installations - Engineer Quality
- * - `INSTALLATIONS_SCHEDULING_&_COORDINATION` - Installations - Scheduling & Coordination
- * - `INSTALLATIONS_TECHNICAL_INSTALLATION_ISSUES` - Installations - Technical Installation Issues
- * - `SALES_MISREPRESENTATION_&_ACCURACY_FAILURES` - Sales - Misrepresentation & Accuracy Failures
- * - `SALES_PRESSURE_&_ETHICS` - Sales - Pressure & Ethics
- * - `SALES_PRICING_&_COMMERCIAL` - Sales - Pricing & Commercial
- * - `SERVICE_AGENT_CONDUCT` - Service - Agent Conduct
- * - `SERVICE_ESCALATION_PROCESS` - Service - Escalation process
- * - `SERVICE_ISSUE_RECOGNITION` - Service - Issue recognition
- * - `SERVICE_MISINFORMATION` - Service - Mis-Information
- * - `SERVICE_RESPONSE_TIMES` - Service - Response Times
- * - `SERVICE_VERBAL_COMMUNICATION` - Service - Verbal communication
+ * - `BILLING_AND_CHARGES` - Billing & Charges
+ * - `CANCELLATION_AND_RETENTIONS` - Cancellation & Retentions
+ * - `CONNECTIVITY_AND_PERFORMANCE` - Connectivity & Performance
+ * - `CONTRACT_RENEWALS_AND_UPGRADES` - Contract, Renewals & Upgrades
+ * - `CUSTOMER_SERVICE` - Customer Service
+ * - `ENGINEER_EXPERIENCE` - Engineer Experience
+ * - `ESCALATIONS_AND_ADR` - Escalations & ADR
+ * - `INSTALLATION_AND_PROVISIONING` - Installation & Provisioning
+ * - `LOSS_OF_SERVICE` - Loss of Service
+ * - `SALES` - Sales
  */
 var CasePrimaryException;
 (function (CasePrimaryException) {
-    CasePrimaryException["INSTALLATIONS_CIVIL_WORKS_CONSTRUCTION"] = "INSTALLATIONS_CIVIL_WORKS_&_CONSTRUCTION";
-    CasePrimaryException["INSTALLATIONS_ENGINEER_QUALITY"] = "INSTALLATIONS_ENGINEER_QUALITY";
-    CasePrimaryException["INSTALLATIONS_SCHEDULING_COORDINATION"] = "INSTALLATIONS_SCHEDULING_&_COORDINATION";
-    CasePrimaryException["INSTALLATIONS_TECHNICAL_INSTALLATION_ISSUES"] = "INSTALLATIONS_TECHNICAL_INSTALLATION_ISSUES";
-    CasePrimaryException["SALES_MISREPRESENTATION_ACCURACY_FAILURES"] = "SALES_MISREPRESENTATION_&_ACCURACY_FAILURES";
-    CasePrimaryException["SALES_PRESSURE_ETHICS"] = "SALES_PRESSURE_&_ETHICS";
-    CasePrimaryException["SALES_PRICING_COMMERCIAL"] = "SALES_PRICING_&_COMMERCIAL";
-    CasePrimaryException["SERVICE_AGENT_CONDUCT"] = "SERVICE_AGENT_CONDUCT";
-    CasePrimaryException["SERVICE_ESCALATION_PROCESS"] = "SERVICE_ESCALATION_PROCESS";
-    CasePrimaryException["SERVICE_ISSUE_RECOGNITION"] = "SERVICE_ISSUE_RECOGNITION";
-    CasePrimaryException["SERVICE_MIS_INFORMATION"] = "SERVICE_MISINFORMATION";
-    CasePrimaryException["SERVICE_RESPONSE_TIMES"] = "SERVICE_RESPONSE_TIMES";
-    CasePrimaryException["SERVICE_VERBAL_COMMUNICATION"] = "SERVICE_VERBAL_COMMUNICATION";
+    CasePrimaryException["BILLING_CHARGES"] = "BILLING_AND_CHARGES";
+    CasePrimaryException["CANCELLATION_RETENTIONS"] = "CANCELLATION_AND_RETENTIONS";
+    CasePrimaryException["CONNECTIVITY_PERFORMANCE"] = "CONNECTIVITY_AND_PERFORMANCE";
+    CasePrimaryException["CONTRACT_RENEWALS_UPGRADES"] = "CONTRACT_RENEWALS_AND_UPGRADES";
+    CasePrimaryException["CUSTOMER_SERVICE"] = "CUSTOMER_SERVICE";
+    CasePrimaryException["ENGINEER_EXPERIENCE"] = "ENGINEER_EXPERIENCE";
+    CasePrimaryException["ESCALATIONS_ADR"] = "ESCALATIONS_AND_ADR";
+    CasePrimaryException["INSTALLATION_PROVISIONING"] = "INSTALLATION_AND_PROVISIONING";
+    CasePrimaryException["LOSS_OF_SERVICE"] = "LOSS_OF_SERVICE";
+    CasePrimaryException["SALES"] = "SALES";
 })(CasePrimaryException = exports.CasePrimaryException || (exports.CasePrimaryException = {}));
 /**
  * Valid values for Case.PrimaryExceptionReason
@@ -244,78 +238,57 @@ var CasePrimaryException;
  * Primary Exception Reason
  *
  * @remarks Available options:
- * - `AGENT_AUDIBILITY` - Agent audibility
- * - `ARTIFICIAL_URGENCY` - Artificial urgency
- * - `CALL_HOLD_TIMES` - Call hold times
- * - `CAPABILITY_OVERSTATEMENT` - Capability Overstatement
- * - `CHAT_UNAVAILABLE_OR_SLOW` - Chat unavailable or slow
- * - `COMPLAINT_NOT_ACKNOWLEDGED` - Complaint not acknowledged
- * - `CONFLICTING_INFORMATION` - Conflicting information
- * - `CONFLICTING_INFORMATION_PROVIDED` - Conflicting information provided
- * - `CREW_AVAILABILITY_ISSUES` - Crew availability issues
- * - `DISCOUNT_MISALIGNMENT` - Discount misalignment
- * - `DISMISSED_THEIR_COMPLAINT` - Dismissed their complaint
- * - `DISMISSIVE` - Dismissive
- * - `DUCT_BLOCKAGE_ISSUES` - Duct blockage issues
- * - `EMAIL_RESPONSE_TIMES` - Email response times
- * - `ENGINEER_CONDUCT` - Engineer conduct
- * - ... and 38 more
+ * - `BROADBAND_OUTAGE` - Broadband outage
+ * - `CANCELLATION_DELAYS` - Cancellation delays
+ * - `CONTINUED_BILLING_AFTER_CANCELLATION` - Continued billing after cancellation
+ * - `CONTRACT_TERMS_DISAGREEMENT` - Contract terms disagreement
+ * - `DEADLOCK_LETTER_REQUEST` - Deadlock letter request
+ * - `DELAYED_INSTALLATION` - Delayed installation
+ * - `ENGINEER_BEHAVIOUR` - Engineer Behaviour
+ * - `FAILED_ACTIVATION` - Failed activation
+ * - `ICO_REFERRAL` - ICO referral
+ * - `INCOMPLETE_RESOLUTION` - Incomplete resolution
+ * - `INCORRECT_AMOUNT_CHARGED` - Incorrect amount charged
+ * - `INCORRECT_DATE_CHARGED` - Incorrect date charged
+ * - `INCORRECT_PRODUCT_INFORMATION` - Incorrect product information
+ * - `INTERMITTENT_CONNECTION` - Intermittent connection
+ * - `LACK_OF_ESCALATION` - Lack of escalation
+ * - ... and 17 more
  */
 var CasePrimaryExceptionReason;
 (function (CasePrimaryExceptionReason) {
-    CasePrimaryExceptionReason["AGENT_AUDIBILITY"] = "AGENT_AUDIBILITY";
-    CasePrimaryExceptionReason["ARTIFICIAL_URGENCY"] = "ARTIFICIAL_URGENCY";
-    CasePrimaryExceptionReason["CALL_HOLD_TIMES"] = "CALL_HOLD_TIMES";
-    CasePrimaryExceptionReason["CAPABILITY_OVERSTATEMENT"] = "CAPABILITY_OVERSTATEMENT";
-    CasePrimaryExceptionReason["CHAT_UNAVAILABLE_OR_SLOW"] = "CHAT_UNAVAILABLE_OR_SLOW";
-    CasePrimaryExceptionReason["COMPLAINT_NOT_ACKNOWLEDGED"] = "COMPLAINT_NOT_ACKNOWLEDGED";
-    CasePrimaryExceptionReason["CONFLICTING_INFORMATION"] = "CONFLICTING_INFORMATION";
-    CasePrimaryExceptionReason["CONFLICTING_INFORMATION_PROVIDED"] = "CONFLICTING_INFORMATION_PROVIDED";
-    CasePrimaryExceptionReason["CREW_AVAILABILITY_ISSUES"] = "CREW_AVAILABILITY_ISSUES";
-    CasePrimaryExceptionReason["DISCOUNT_MISALIGNMENT"] = "DISCOUNT_MISALIGNMENT";
-    CasePrimaryExceptionReason["DISMISSED_THEIR_COMPLAINT"] = "DISMISSED_THEIR_COMPLAINT";
-    CasePrimaryExceptionReason["DISMISSIVE"] = "DISMISSIVE";
-    CasePrimaryExceptionReason["DUCT_BLOCKAGE_ISSUES"] = "DUCT_BLOCKAGE_ISSUES";
-    CasePrimaryExceptionReason["EMAIL_RESPONSE_TIMES"] = "EMAIL_RESPONSE_TIMES";
-    CasePrimaryExceptionReason["ENGINEER_CONDUCT"] = "ENGINEER_CONDUCT";
-    CasePrimaryExceptionReason["ENGINEER_TIMES_INCORRECT"] = "ENGINEER_TIMES_INCORRECT";
-    CasePrimaryExceptionReason["ESCALATION_PROCESS_NOT_FOLLOWED"] = "ESCALATION_PROCESS_NOT_FOLLOWED";
-    CasePrimaryExceptionReason["FEATURE_MISREPRESENTATION"] = "FEATURE_MISREPRESENTATION";
-    CasePrimaryExceptionReason["FORCED_UPSELL"] = "FORCED_UPSELL";
-    CasePrimaryExceptionReason["HIDDEN_FEES"] = "HIDDEN_FEES";
-    CasePrimaryExceptionReason["HIGH_PRESSURE_TACTICS"] = "HIGH-PRESSURE_TACTICS";
-    CasePrimaryExceptionReason["INACCURATE_COMPARISONS"] = "INACCURATE_COMPARISONS";
-    CasePrimaryExceptionReason["IN_A_RUSH_TO_FINISH"] = "IN_A_RUSH_TO_FINISH";
-    CasePrimaryExceptionReason["INCOMPLETE_NETWORK_TESTING"] = "INCOMPLETE_NETWORK_TESTING";
+    CasePrimaryExceptionReason["BROADBAND_OUTAGE"] = "BROADBAND_OUTAGE";
+    CasePrimaryExceptionReason["CANCELLATION_DELAYS"] = "CANCELLATION_DELAYS";
+    CasePrimaryExceptionReason["CONTINUED_BILLING_AFTER_CANCELLATION"] = "CONTINUED_BILLING_AFTER_CANCELLATION";
+    CasePrimaryExceptionReason["CONTRACT_TERMS_DISAGREEMENT"] = "CONTRACT_TERMS_DISAGREEMENT";
+    CasePrimaryExceptionReason["DEADLOCK_LETTER_REQUEST"] = "DEADLOCK_LETTER_REQUEST";
+    CasePrimaryExceptionReason["DELAYED_INSTALLATION"] = "DELAYED_INSTALLATION";
+    CasePrimaryExceptionReason["ENGINEER_BEHAVIOUR"] = "ENGINEER_BEHAVIOUR";
+    CasePrimaryExceptionReason["FAILED_ACTIVATION"] = "FAILED_ACTIVATION";
+    CasePrimaryExceptionReason["ICO_REFERRAL"] = "ICO_REFERRAL";
     CasePrimaryExceptionReason["INCOMPLETE_RESOLUTION"] = "INCOMPLETE_RESOLUTION";
-    CasePrimaryExceptionReason["INCORRECT_PRICING"] = "INCORRECT_PRICING";
-    CasePrimaryExceptionReason["INFORMATION_WITHHELD"] = "INFORMATION_WITHHELD";
-    CasePrimaryExceptionReason["LACK_OF_EMPATHY"] = "LACK_OF_EMPATHY";
-    CasePrimaryExceptionReason["LEFT_A_MESS"] = "LEFT_A_MESS";
-    CasePrimaryExceptionReason["MIS_ADVISED_THE_CUSTOMER"] = "MISADVISED_THE_CUSTOMER";
-    CasePrimaryExceptionReason["MISSED_CALLBACKS"] = "MISSED_CALLBACKS";
-    CasePrimaryExceptionReason["MISSED_INSTALL_APPOINTMENT"] = "MISSED_INSTALL_APPOINTMENT";
-    CasePrimaryExceptionReason["NO_ID"] = "NO_ID";
-    CasePrimaryExceptionReason["NO_SHOW_TECHNICIAN"] = "NO_SHOW_TECHNICIAN";
-    CasePrimaryExceptionReason["NO_UPDATE_AFTER_INITIAL_CONTACT"] = "NO_UPDATE_AFTER_INITIAL_CONTACT";
-    CasePrimaryExceptionReason["PERMIT_APPROVAL_DELAYS"] = "PERMIT_APPROVAL_DELAYS";
-    CasePrimaryExceptionReason["POOR_CUSTOMER_COORDINATION"] = "POOR_CUSTOMER_COORDINATION";
-    CasePrimaryExceptionReason["POOR_INSTALLATION_QUALITY"] = "POOR_INSTALLATION_QUALITY";
-    CasePrimaryExceptionReason["POOR_OR_NO_OBJECTION_HANDLING"] = "POOR_OR_NO_OBJECTION_HANDLING";
-    CasePrimaryExceptionReason["QUOTE_ERRORS"] = "QUOTE_ERRORS";
-    CasePrimaryExceptionReason["REPEATED_RESCHEDULES"] = "REPEATED_RESCHEDULES";
-    CasePrimaryExceptionReason["RUDE_OR_UNHELPFUL_BEHAVIOR"] = "RUDE_OR_UNHELPFUL_BEHAVIOR";
-    CasePrimaryExceptionReason["SURFACE_REINSTATEMENT_ISSUES"] = "SURFACE_REINSTATEMENT_ISSUES";
-    CasePrimaryExceptionReason["SURVEY_INCOMPLETE"] = "SURVEY_INCOMPLETE";
-    CasePrimaryExceptionReason["THIRD_PARTY_DAMAGE"] = "THIRD-PARTY_DAMAGE";
-    CasePrimaryExceptionReason["TRENCHING_DELAYS"] = "TRENCHING_DELAYS";
-    CasePrimaryExceptionReason["UNDISCLOSED_LIMITATIONS"] = "UNDISCLOSED_LIMITATIONS";
-    CasePrimaryExceptionReason["UNWANTED_BUNDLING"] = "UNWANTED_BUNDLING";
-    CasePrimaryExceptionReason["VENDOR_SCHEDULING_FAILURE"] = "VENDOR_SCHEDULING_FAILURE";
-    CasePrimaryExceptionReason["VERBAL_VS_WRITTEN_MISMATCH"] = "VERBAL_VS_WRITTEN_MISMATCH";
-    CasePrimaryExceptionReason["VULNERABILITY_MISSED"] = "VULNERABILITY_MISSED";
-    CasePrimaryExceptionReason["WAYLEAVE_DISPUTES"] = "WAYLEAVE_DISPUTES";
-    CasePrimaryExceptionReason["WRONG_ADVICE"] = "WRONG_ADVICE";
+    CasePrimaryExceptionReason["INCORRECT_AMOUNT_CHARGED"] = "INCORRECT_AMOUNT_CHARGED";
+    CasePrimaryExceptionReason["INCORRECT_DATE_CHARGED"] = "INCORRECT_DATE_CHARGED";
+    CasePrimaryExceptionReason["INCORRECT_PRODUCT_INFORMATION"] = "INCORRECT_PRODUCT_INFORMATION";
+    CasePrimaryExceptionReason["INTERMITTENT_CONNECTION"] = "INTERMITTENT_CONNECTION";
+    CasePrimaryExceptionReason["LACK_OF_ESCALATION"] = "LACK_OF_ESCALATION";
+    CasePrimaryExceptionReason["LACK_OF_OWNERSHIP"] = "LACK_OF_OWNERSHIP";
+    CasePrimaryExceptionReason["LONG_RESPONSE_TIMES"] = "LONG_RESPONSE_TIMES";
+    CasePrimaryExceptionReason["MISSED_APPOINTMENT"] = "MISSED_APPOINTMENT";
+    CasePrimaryExceptionReason["MIS_SELLING"] = "MISSELLING";
+    CasePrimaryExceptionReason["OFCOM_REFERRAL"] = "OFCOM_REFERRAL";
+    CasePrimaryExceptionReason["OMBUDSMAN_REFERRAL"] = "OMBUDSMAN_REFERRAL";
+    CasePrimaryExceptionReason["PHONE_SERVICE_OUTAGE"] = "PHONE_SERVICE_OUTAGE";
+    CasePrimaryExceptionReason["POOR_COMMUNICATION"] = "POOR_COMMUNICATION";
+    CasePrimaryExceptionReason["POOR_WI_FI_COVERAGE"] = "POOR_WIFI_COVERAGE";
+    CasePrimaryExceptionReason["POOR_WORKMANSHIP"] = "POOR_WORKMANSHIP";
+    CasePrimaryExceptionReason["RENEWAL_PRICING_DISPUTE"] = "RENEWAL_PRICING_DISPUTE";
+    CasePrimaryExceptionReason["REPEATED_SERVICE_LOSS"] = "REPEATED_SERVICE_LOSS";
+    CasePrimaryExceptionReason["RETENTION_PROCESS_COMPLAINT"] = "RETENTION_PROCESS_COMPLAINT";
+    CasePrimaryExceptionReason["SLOW_SPEED"] = "SLOW_SPEED";
+    CasePrimaryExceptionReason["UNEXPECTED_CHARGES"] = "UNEXPECTED_CHARGES";
+    CasePrimaryExceptionReason["UNMET_EXPECTATIONS_AFTER_PURCHASE"] = "UNMET_EXPECTATIONS_AFTER_PURCHASE";
+    CasePrimaryExceptionReason["UPGRADE_DOWNGRADE_ISSUE"] = "UPGRADE_DOWNGRADE_ISSUE";
 })(CasePrimaryExceptionReason = exports.CasePrimaryExceptionReason || (exports.CasePrimaryExceptionReason = {}));
 /**
  * Valid values for Case.Problem

package/dist/entities-v2/File.d.ts

@@ -837,6 +837,8 @@ export declare class File extends OdinRecord<FileProperties> {
     type: FileEntityTypes;
     schemaId: '74510906-4af8-479c-862e-04a1bae015d7';
     properties: FileProperties;
+    /** Linked File records (ServiceVisitAudit__File) */
+    File: OdinLink<LinkedOdinRecord<FileProperties>>;
     /** Linked ServiceVisitAudit records (ServiceVisitAudit__File) */
     ServiceVisitAudit: OdinLink<LinkedOdinRecord<ServiceVisitAuditProperties>>;
     /** Linked BlockageA55 records (BlockageA55_File) */
@@ -1032,6 +1034,10 @@ export declare const ROUTING_KEY_FILE_OTDR_CREATED = "SchemaModule.File.OTDR.Sub
 export declare const ROUTING_KEY_FILE_OTDR_UPDATED = "SchemaModule.File.OTDR.SubDbRecordUpdated";
 /** OTDR evidence for L1 and L2 closures deleted */
 export declare const ROUTING_KEY_FILE_OTDR_DELETED = "SchemaModule.File.OTDR.SubDbRecordDeleted";
+/** Event: ServiceVisitAudit__File link created */
+export declare const ROUTING_KEY_LINK_SERVICE_VISIT_AUDIT_FILE_CREATED = "SchemaModule.File.File.SubDbRecordAssociationCreated";
+/** Event: ServiceVisitAudit__File link deleted */
+export declare const ROUTING_KEY_LINK_SERVICE_VISIT_AUDIT_FILE_DELETED = "SchemaModule.File.File.SubDbRecordAssociationDeleted";
 /** Event: File__Note link created */
 export declare const ROUTING_KEY_LINK_FILE_NOTE_CREATED = "SchemaModule.File.Note.SubDbRecordAssociationCreated";
 /** Event: File__Note link deleted */

package/dist/entities-v2/File.js

@@ -12,7 +12,7 @@
  * Generated from Odin schema definition
  */
 Object.defineProperty(exports, "__esModule", { value: true });
-exports.ROUTING_KEY_LINK_FILE_NOTE_DELETED = exports.ROUTING_KEY_LINK_FILE_NOTE_CREATED = exports.ROUTING_KEY_FILE_OTDR_DELETED = exports.ROUTING_KEY_FILE_OTDR_UPDATED = exports.ROUTING_KEY_FILE_OTDR_CREATED = exports.ROUTING_KEY_FILE_OPENREACH_A55_DELETED = exports.ROUTING_KEY_FILE_OPENREACH_A55_UPDATED = exports.ROUTING_KEY_FILE_OPENREACH_A55_CREATED = exports.ROUTING_KEY_FILE_NA_SOLUTION_EVIDENCE_DELETED = exports.ROUTING_KEY_FILE_NA_SOLUTION_EVIDENCE_UPDATED = exports.ROUTING_KEY_FILE_NA_SOLUTION_EVIDENCE_CREATED = exports.ROUTING_KEY_FILE_NA_PROBLEM_EVIDENCE_DELETED = exports.ROUTING_KEY_FILE_NA_PROBLEM_EVIDENCE_UPDATED = exports.ROUTING_KEY_FILE_NA_PROBLEM_EVIDENCE_CREATED = exports.ROUTING_KEY_FILE_INVOICE_DELETED = exports.ROUTING_KEY_FILE_INVOICE_UPDATED = exports.ROUTING_KEY_FILE_INVOICE_CREATED = exports.ROUTING_KEY_FILE_EMAIL_DELETED = exports.ROUTING_KEY_FILE_EMAIL_UPDATED = exports.ROUTING_KEY_FILE_EMAIL_CREATED = exports.ROUTING_KEY_FILE_DEFAULT_DELETED = exports.ROUTING_KEY_FILE_DEFAULT_UPDATED = exports.ROUTING_KEY_FILE_DEFAULT_CREATED = exports.ROUTING_KEY_FILE_CSV_DELETED = exports.ROUTING_KEY_FILE_CSV_UPDATED = exports.ROUTING_KEY_FILE_CSV_CREATED = exports.ROUTING_KEY_FILE_CBO_FINAL_BILL_DELETED = exports.ROUTING_KEY_FILE_CBO_FINAL_BILL_UPDATED = exports.ROUTING_KEY_FILE_CBO_FINAL_BILL_CREATED = exports.ROUTING_KEY_FILE_AFP_INVOICE_DELETED = exports.ROUTING_KEY_FILE_AFP_INVOICE_UPDATED = exports.ROUTING_KEY_FILE_AFP_INVOICE_CREATED = exports.ROUTING_KEY_FILE_DELETED = exports.ROUTING_KEY_FILE_UPDATED = exports.ROUTING_KEY_FILE_CREATED = exports.File = exports.FilePropertyKeys = exports.FileCategory = exports.FileDevice = exports.FileDataStore = exports.FileEntityTypes = void 0;
+exports.ROUTING_KEY_LINK_FILE_NOTE_DELETED = exports.ROUTING_KEY_LINK_FILE_NOTE_CREATED = exports.ROUTING_KEY_LINK_SERVICE_VISIT_AUDIT_FILE_DELETED = exports.ROUTING_KEY_LINK_SERVICE_VISIT_AUDIT_FILE_CREATED = exports.ROUTING_KEY_FILE_OTDR_DELETED = exports.ROUTING_KEY_FILE_OTDR_UPDATED = exports.ROUTING_KEY_FILE_OTDR_CREATED = exports.ROUTING_KEY_FILE_OPENREACH_A55_DELETED = exports.ROUTING_KEY_FILE_OPENREACH_A55_UPDATED = exports.ROUTING_KEY_FILE_OPENREACH_A55_CREATED = exports.ROUTING_KEY_FILE_NA_SOLUTION_EVIDENCE_DELETED = exports.ROUTING_KEY_FILE_NA_SOLUTION_EVIDENCE_UPDATED = exports.ROUTING_KEY_FILE_NA_SOLUTION_EVIDENCE_CREATED = exports.ROUTING_KEY_FILE_NA_PROBLEM_EVIDENCE_DELETED = exports.ROUTING_KEY_FILE_NA_PROBLEM_EVIDENCE_UPDATED = exports.ROUTING_KEY_FILE_NA_PROBLEM_EVIDENCE_CREATED = exports.ROUTING_KEY_FILE_INVOICE_DELETED = exports.ROUTING_KEY_FILE_INVOICE_UPDATED = exports.ROUTING_KEY_FILE_INVOICE_CREATED = exports.ROUTING_KEY_FILE_EMAIL_DELETED = exports.ROUTING_KEY_FILE_EMAIL_UPDATED = exports.ROUTING_KEY_FILE_EMAIL_CREATED = exports.ROUTING_KEY_FILE_DEFAULT_DELETED = exports.ROUTING_KEY_FILE_DEFAULT_UPDATED = exports.ROUTING_KEY_FILE_DEFAULT_CREATED = exports.ROUTING_KEY_FILE_CSV_DELETED = exports.ROUTING_KEY_FILE_CSV_UPDATED = exports.ROUTING_KEY_FILE_CSV_CREATED = exports.ROUTING_KEY_FILE_CBO_FINAL_BILL_DELETED = exports.ROUTING_KEY_FILE_CBO_FINAL_BILL_UPDATED = exports.ROUTING_KEY_FILE_CBO_FINAL_BILL_CREATED = exports.ROUTING_KEY_FILE_AFP_INVOICE_DELETED = exports.ROUTING_KEY_FILE_AFP_INVOICE_UPDATED = exports.ROUTING_KEY_FILE_AFP_INVOICE_CREATED = exports.ROUTING_KEY_FILE_DELETED = exports.ROUTING_KEY_FILE_UPDATED = exports.ROUTING_KEY_FILE_CREATED = exports.File = exports.FilePropertyKeys = exports.FileCategory = exports.FileDevice = exports.FileDataStore = exports.FileEntityTypes = void 0;
 const core_1 = require("@d19n/odin-types/dist/core");
 /**
  * Available types for File records
@@ -194,6 +194,10 @@ exports.ROUTING_KEY_FILE_OTDR_CREATED = 'SchemaModule.File.OTDR.SubDbRecordCreat
 exports.ROUTING_KEY_FILE_OTDR_UPDATED = 'SchemaModule.File.OTDR.SubDbRecordUpdated';
 /** OTDR evidence for L1 and L2 closures deleted */
 exports.ROUTING_KEY_FILE_OTDR_DELETED = 'SchemaModule.File.OTDR.SubDbRecordDeleted';
+/** Event: ServiceVisitAudit__File link created */
+exports.ROUTING_KEY_LINK_SERVICE_VISIT_AUDIT_FILE_CREATED = 'SchemaModule.File.File.SubDbRecordAssociationCreated';
+/** Event: ServiceVisitAudit__File link deleted */
+exports.ROUTING_KEY_LINK_SERVICE_VISIT_AUDIT_FILE_DELETED = 'SchemaModule.File.File.SubDbRecordAssociationDeleted';
 /** Event: File__Note link created */
 exports.ROUTING_KEY_LINK_FILE_NOTE_CREATED = 'SchemaModule.File.Note.SubDbRecordAssociationCreated';
 /** Event: File__Note link deleted */

package/dist/records-v2/CaseRecord.d.ts

@@ -46,6 +46,7 @@ import { MoveCaseOutageToSolvedActionProperties } from '../actions-v2/MoveCaseOu
 import { UpdateAdditionalNoteProperties } from '../actions-v2/MoveCaseToClosedWithAdditionalNoteDto';
 import { MoveCaseToSolvedActionProperties } from '../actions-v2/MoveCaseToSolvedActionDto';
 import { RemoveAssignmentFromCaseProperties } from '../actions-v2/RemoveAssignmentFromCaseDto';
+import { ReturnCaseToAgentOnCustomerReplyProperties } from '../actions-v2/ReturnCaseToAgentOnCustomerReplyDto';
 import { UpdateCaseChannelOnCallProperties } from '../actions-v2/UpdateCaseChannelOnCallDto';
 import { UpdateCaseCsatProperties } from '../actions-v2/UpdateCaseCsatDto';
 import { UpdateCaseFromLinkedCallProperties } from '../actions-v2/UpdateCaseFromLinkedCallDto';
@@ -2958,6 +2959,33 @@ export declare class CaseRecord<TProps = CaseProperties> {
         journeyId?: string;
         stageKey?: string;
     }): ActionBuilder;
+    /**
+     * ReturnCaseToAgentOnCustomerReply
+     *
+     * Updates this Case record.
+     * Returns an ActionBuilder - call .execute() to update or .dryRun() for debugging.
+     *
+     * @param propertiesOrOptions - Properties to update, or options object
+     * @param options - Optional settings (journeyId, stageKey)
+     * @returns ActionBuilder - call .execute() to update or .dryRun() for payload
+     * @throws Error if called on a new (unsaved) record
+     *
+     * @example
+     * ```typescript
+     * const record = await odinClient.cases.get(id);
+     * await record.returnCaseToAgentOnCustomerReply({ ... }).execute();
+     *
+     * // Dry run (for debugging)
+     * const payload = record.returnCaseToAgentOnCustomerReply({ ... }).dryRun();
+     * ```
+     */
+    returnCaseToAgentOnCustomerReply(propertiesOrOptions?: ReturnCaseToAgentOnCustomerReplyProperties | {
+        journeyId?: string;
+        stageKey?: string;
+    }, options?: {
+        journeyId?: string;
+        stageKey?: string;
+    }): ActionBuilder;
     /**
      * TestingCsatUpdateFlow
      *

package/dist/records-v2/CaseRecord.js

@@ -4337,6 +4337,43 @@ class CaseRecord {
         const payload = Object.assign({ id: this._record.id, entity: this._record.entity, type: this._record.type, actionName: 'RemoveAssignmentFromCase', properties, associations: this._pendingLinks.length > 0 ? this._pendingLinks : undefined }, opts);
         return new ActionBuilder(this._provider, 'SupportModule', 'Case', payload, () => { this._pendingLinks = []; });
     }
+    /**
+     * ReturnCaseToAgentOnCustomerReply
+     *
+     * Updates this Case record.
+     * Returns an ActionBuilder - call .execute() to update or .dryRun() for debugging.
+     *
+     * @param propertiesOrOptions - Properties to update, or options object
+     * @param options - Optional settings (journeyId, stageKey)
+     * @returns ActionBuilder - call .execute() to update or .dryRun() for payload
+     * @throws Error if called on a new (unsaved) record
+     *
+     * @example
+     * ```typescript
+     * const record = await odinClient.cases.get(id);
+     * await record.returnCaseToAgentOnCustomerReply({ ... }).execute();
+     *
+     * // Dry run (for debugging)
+     * const payload = record.returnCaseToAgentOnCustomerReply({ ... }).dryRun();
+     * ```
+     */
+    returnCaseToAgentOnCustomerReply(propertiesOrOptions, options) {
+        var _a;
+        if (!((_a = this._record) === null || _a === void 0 ? void 0 : _a.id))
+            throw new Error('returnCaseToAgentOnCustomerReply requires an existing record. Use accessor.get() first.');
+        let properties = {};
+        let opts = options;
+        if (propertiesOrOptions) {
+            if ('journeyId' in propertiesOrOptions || 'stageKey' in propertiesOrOptions) {
+                opts = propertiesOrOptions;
+            }
+            else {
+                properties = propertiesOrOptions;
+            }
+        }
+        const payload = Object.assign({ id: this._record.id, entity: this._record.entity, type: this._record.type, actionName: 'ReturnCaseToAgentOnCustomerReply', properties, associations: this._pendingLinks.length > 0 ? this._pendingLinks : undefined }, opts);
+        return new ActionBuilder(this._provider, 'SupportModule', 'Case', payload, () => { this._pendingLinks = []; });
+    }
     /**
      * TestingCsatUpdateFlow
      *

package/dist/records-v2/EmailRecord.d.ts

@@ -32,6 +32,7 @@ import { CreateCashbackRewardReferrerSuccessEmailProperties } from '../actions-v
 import { CreateCboEmailProperties } from '../actions-v2/CreateCboEmailDto';
 import { CreateFailedInvoicePaymentProperties } from '../actions-v2/CreateFailedInvoicePaymentDto';
 import { CreateGenericRemediationRequiredProperties } from '../actions-v2/CreateGenericRemediationRequiredDto';
+import { CreateInboundSupportEmailProperties } from '../actions-v2/CreateInboundSupportEmailDto';
 import { CreateNewCreditNoteProperties } from '../actions-v2/CreateNewCreditNoteDto';
 import { CreateNewInvoiceProperties } from '../actions-v2/CreateNewInvoiceDto';
 import { CreateOrderConfirmationProperties } from '../actions-v2/CreateOrderConfirmationDto';
@@ -49,6 +50,8 @@ import { CreateOtsGainingSwitchCompleteProperties } from '../actions-v2/CreateOt
 import { CreateOtsLosingSwitchConfirmationProperties } from '../actions-v2/CreateOtsLosingSwitchConfirmationDto';
 import { CreateOtsLosingSwitchImpactProperties } from '../actions-v2/CreateOtsLosingSwitchImpactDto';
 import { CreateOtsSwitchLosingCompleteConfirmationProperties } from '../actions-v2/CreateOtsSwitchLosingCompleteConfirmationDto';
+import { CreateOutageEmailProperties } from '../actions-v2/CreateOutageEmailDto';
+import { CreateOutboundSupportEmailProperties } from '../actions-v2/CreateOutboundSupportEmailDto';
 import { CreatePaymentFailureNoMandateProperties } from '../actions-v2/CreatePaymentFailureNoMandateDto';
 import { CreatePaymentRequestProperties } from '../actions-v2/CreatePaymentRequestDto';
 import { CreatePortalSignupProperties } from '../actions-v2/CreatePortalSignupDto';
@@ -1781,6 +1784,87 @@ export declare class EmailRecord<TProps = EmailProperties> {
         journeyId?: string;
         stageKey?: string;
     }): ActionBuilder;
+    /**
+     * CreateInboundSupportEmail
+     *
+     * Updates this Email record.
+     * Returns an ActionBuilder - call .execute() to update or .dryRun() for debugging.
+     *
+     * @param propertiesOrOptions - Properties to update, or options object
+     * @param options - Optional settings (journeyId, stageKey)
+     * @returns ActionBuilder - call .execute() to update or .dryRun() for payload
+     * @throws Error if called on a new (unsaved) record
+     *
+     * @example
+     * ```typescript
+     * const record = await odinClient.emails.get(id);
+     * await record.createInboundSupportEmail({ ... }).execute();
+     *
+     * // Dry run (for debugging)
+     * const payload = record.createInboundSupportEmail({ ... }).dryRun();
+     * ```
+     */
+    createInboundSupportEmail(propertiesOrOptions?: CreateInboundSupportEmailProperties | {
+        journeyId?: string;
+        stageKey?: string;
+    }, options?: {
+        journeyId?: string;
+        stageKey?: string;
+    }): ActionBuilder;
+    /**
+     * CreateOutageEmail
+     *
+     * Updates this Email record.
+     * Returns an ActionBuilder - call .execute() to update or .dryRun() for debugging.
+     *
+     * @param propertiesOrOptions - Properties to update, or options object
+     * @param options - Optional settings (journeyId, stageKey)
+     * @returns ActionBuilder - call .execute() to update or .dryRun() for payload
+     * @throws Error if called on a new (unsaved) record
+     *
+     * @example
+     * ```typescript
+     * const record = await odinClient.emails.get(id);
+     * await record.createOutageEmail({ ... }).execute();
+     *
+     * // Dry run (for debugging)
+     * const payload = record.createOutageEmail({ ... }).dryRun();
+     * ```
+     */
+    createOutageEmail(propertiesOrOptions?: CreateOutageEmailProperties | {
+        journeyId?: string;
+        stageKey?: string;
+    }, options?: {
+        journeyId?: string;
+        stageKey?: string;
+    }): ActionBuilder;
+    /**
+     * CreateOutboundSupportEmail
+     *
+     * Updates this Email record.
+     * Returns an ActionBuilder - call .execute() to update or .dryRun() for debugging.
+     *
+     * @param propertiesOrOptions - Properties to update, or options object
+     * @param options - Optional settings (journeyId, stageKey)
+     * @returns ActionBuilder - call .execute() to update or .dryRun() for payload
+     * @throws Error if called on a new (unsaved) record
+     *
+     * @example
+     * ```typescript
+     * const record = await odinClient.emails.get(id);
+     * await record.createOutboundSupportEmail({ ... }).execute();
+     *
+     * // Dry run (for debugging)
+     * const payload = record.createOutboundSupportEmail({ ... }).dryRun();
+     * ```
+     */
+    createOutboundSupportEmail(propertiesOrOptions?: CreateOutboundSupportEmailProperties | {
+        journeyId?: string;
+        stageKey?: string;
+    }, options?: {
+        journeyId?: string;
+        stageKey?: string;
+    }): ActionBuilder;
     /**
      * UpdateEmail
      *

package/dist/records-v2/EmailRecord.js

@@ -2261,6 +2261,117 @@ class EmailRecord {
     // ============================================
     // UPDATE ACTIONS (require existing record)
     // ============================================
+    /**
+     * CreateInboundSupportEmail
+     *
+     * Updates this Email record.
+     * Returns an ActionBuilder - call .execute() to update or .dryRun() for debugging.
+     *
+     * @param propertiesOrOptions - Properties to update, or options object
+     * @param options - Optional settings (journeyId, stageKey)
+     * @returns ActionBuilder - call .execute() to update or .dryRun() for payload
+     * @throws Error if called on a new (unsaved) record
+     *
+     * @example
+     * ```typescript
+     * const record = await odinClient.emails.get(id);
+     * await record.createInboundSupportEmail({ ... }).execute();
+     *
+     * // Dry run (for debugging)
+     * const payload = record.createInboundSupportEmail({ ... }).dryRun();
+     * ```
+     */
+    createInboundSupportEmail(propertiesOrOptions, options) {
+        var _a;
+        if (!((_a = this._record) === null || _a === void 0 ? void 0 : _a.id))
+            throw new Error('createInboundSupportEmail requires an existing record. Use accessor.get() first.');
+        let properties = {};
+        let opts = options;
+        if (propertiesOrOptions) {
+            if ('journeyId' in propertiesOrOptions || 'stageKey' in propertiesOrOptions) {
+                opts = propertiesOrOptions;
+            }
+            else {
+                properties = propertiesOrOptions;
+            }
+        }
+        const payload = Object.assign({ id: this._record.id, entity: this._record.entity, type: this._record.type, actionName: 'CreateInboundSupportEmail', properties, associations: this._pendingLinks.length > 0 ? this._pendingLinks : undefined }, opts);
+        return new ActionBuilder(this._provider, 'NotificationModule', 'Email', payload, () => { this._pendingLinks = []; });
+    }
+    /**
+     * CreateOutageEmail
+     *
+     * Updates this Email record.
+     * Returns an ActionBuilder - call .execute() to update or .dryRun() for debugging.
+     *
+     * @param propertiesOrOptions - Properties to update, or options object
+     * @param options - Optional settings (journeyId, stageKey)
+     * @returns ActionBuilder - call .execute() to update or .dryRun() for payload
+     * @throws Error if called on a new (unsaved) record
+     *
+     * @example
+     * ```typescript
+     * const record = await odinClient.emails.get(id);
+     * await record.createOutageEmail({ ... }).execute();
+     *
+     * // Dry run (for debugging)
+     * const payload = record.createOutageEmail({ ... }).dryRun();
+     * ```
+     */
+    createOutageEmail(propertiesOrOptions, options) {
+        var _a;
+        if (!((_a = this._record) === null || _a === void 0 ? void 0 : _a.id))
+            throw new Error('createOutageEmail requires an existing record. Use accessor.get() first.');
+        let properties = {};
+        let opts = options;
+        if (propertiesOrOptions) {
+            if ('journeyId' in propertiesOrOptions || 'stageKey' in propertiesOrOptions) {
+                opts = propertiesOrOptions;
+            }
+            else {
+                properties = propertiesOrOptions;
+            }
+        }
+        const payload = Object.assign({ id: this._record.id, entity: this._record.entity, type: this._record.type, actionName: 'CreateOutageEmail', properties, associations: this._pendingLinks.length > 0 ? this._pendingLinks : undefined }, opts);
+        return new ActionBuilder(this._provider, 'NotificationModule', 'Email', payload, () => { this._pendingLinks = []; });
+    }
+    /**
+     * CreateOutboundSupportEmail
+     *
+     * Updates this Email record.
+     * Returns an ActionBuilder - call .execute() to update or .dryRun() for debugging.
+     *
+     * @param propertiesOrOptions - Properties to update, or options object
+     * @param options - Optional settings (journeyId, stageKey)
+     * @returns ActionBuilder - call .execute() to update or .dryRun() for payload
+     * @throws Error if called on a new (unsaved) record
+     *
+     * @example
+     * ```typescript
+     * const record = await odinClient.emails.get(id);
+     * await record.createOutboundSupportEmail({ ... }).execute();
+     *
+     * // Dry run (for debugging)
+     * const payload = record.createOutboundSupportEmail({ ... }).dryRun();
+     * ```
+     */
+    createOutboundSupportEmail(propertiesOrOptions, options) {
+        var _a;
+        if (!((_a = this._record) === null || _a === void 0 ? void 0 : _a.id))
+            throw new Error('createOutboundSupportEmail requires an existing record. Use accessor.get() first.');
+        let properties = {};
+        let opts = options;
+        if (propertiesOrOptions) {
+            if ('journeyId' in propertiesOrOptions || 'stageKey' in propertiesOrOptions) {
+                opts = propertiesOrOptions;
+            }
+            else {
+                properties = propertiesOrOptions;
+            }
+        }
+        const payload = Object.assign({ id: this._record.id, entity: this._record.entity, type: this._record.type, actionName: 'CreateOutboundSupportEmail', properties, associations: this._pendingLinks.length > 0 ? this._pendingLinks : undefined }, opts);
+        return new ActionBuilder(this._provider, 'NotificationModule', 'Email', payload, () => { this._pendingLinks = []; });
+    }
     /**
      * UpdateEmail
      *