@d19n/youfibre-odin-sdk 2.0.248 → 2.0.249

package/dist/entities-v2/Case.d.ts

@@ -5,38 +5,40 @@
  *
  * @module SupportModule
  * @entity Case
- * @schemaId e5ebfc85-e2ff-458f-8341-55a8e1bf9a52
+ * @schemaId bb540d25-53bf-491b-9d03-f3d42f755b3a
  *
  * AUTO-GENERATED - DO NOT EDIT DIRECTLY
  * Generated from Odin schema definition
  */
 import { OdinRecord, OdinLink, LinkedOdinRecord } from '@d19n/odin-types/dist/core';
-import { TeamProperties } from './Team';
-import { UserProperties } from './User';
-import { FileProperties } from './File';
+import { ActivityLogProperties } from './ActivityLog';
 import { CaseActionProperties } from './CaseAction';
+import { FileProperties } from './File';
+import { NoteProperties } from './Note';
+import { AccountProperties } from './Account';
+import { TeamProperties } from './Team';
+import { ConversationProperties } from './Conversation';
 import { OrderProperties } from './Order';
+import { PushNotificationProperties } from './PushNotification';
+import { ContactProperties } from './Contact';
+import { EmailProperties } from './Email';
 import { WorkOrderProperties } from './WorkOrder';
 import { AddressProperties } from './Address';
-import { SmsMessageProperties } from './SmsMessage';
-import { CallProperties } from './Call';
-import { QueueProperties } from './Queue';
 import { QueueChangeProperties } from './QueueChange';
-import { ContactProperties } from './Contact';
-import { EmailProperties } from './Email';
-import { ConversationProperties } from './Conversation';
-import { OutageProperties } from './Outage';
+import { QueueProperties } from './Queue';
 import { ContractBuyOutProperties } from './ContractBuyOut';
-import { NoteProperties } from './Note';
-import { AccountProperties } from './Account';
-import { PushNotificationProperties } from './PushNotification';
-import { ActivityLogProperties } from './ActivityLog';
+import { UserProperties } from './User';
+import { SmsMessageProperties } from './SmsMessage';
+import { OutageProperties } from './Outage';
 import { OneTouchSwitchProperties } from './OneTouchSwitch';
+import { OutboundDialCampaignCaseProperties } from './OutboundDialCampaignCase';
+import { OutboundDialSessionProperties } from './OutboundDialSession';
+import { CallProperties } from './Call';
 /**
  * Available types for Case records
  */
 export declare enum CaseEntityTypes {
-    /** DEFAULT */
+    /** This is the default record type */
     DEFAULT = "DEFAULT",
     /** Outage */
     OUTAGE = "OUTAGE"
@@ -114,17 +116,21 @@ export declare enum OutageCaseStageKeys {
     OutagePipelineStageClosed = "OutagePipelineStageClosed"
 }
 /**
- * Valid values for Case.FormalComplaint
+ * Valid values for Case.CsatAgentReason
  *
- * Formal Complaint
+ * Agent CSAT Reason
  *
  * @remarks Available options:
- * - `YES` - Yes
- * - `NO` - No
+ * - `INTERACTION_TOOK_TOO_LONG` - Interaction took too long
+ * - `OTHER` - Other
+ * - `POOR_COMMUNICATION_OR_TONE` - Poor communication or tone
+ * - `PROVIDED_INFORMATION_UNCLEAR` - Provided information unclear
  */
-export declare enum CaseFormalComplaint {
-    YES = "YES",
-    NO = "NO"
+export declare enum CaseCsatAgentReason {
+    INTERACTION_TOOK_TOO_LONG = "INTERACTION_TOOK_TOO_LONG",
+    OTHER = "OTHER",
+    POOR_COMMUNICATION_OR_TONE = "POOR_COMMUNICATION_OR_TONE",
+    PROVIDED_INFORMATION_UNCLEAR = "PROVIDED_INFORMATION_UNCLEAR"
 }
 /**
  * Valid values for Case.Complaint
@@ -132,12 +138,12 @@ export declare enum CaseFormalComplaint {
  * Complaint
  *
  * @remarks Available options:
- * - `YES` - Yes
  * - `NO` - No
+ * - `YES` - Yes
  */
 export declare enum CaseComplaint {
-    YES = "YES",
-    NO = "NO"
+    NO = "NO",
+    YES = "YES"
 }
 /**
  * Valid values for Case.CsatResolutionReason
@@ -145,16 +151,16 @@ export declare enum CaseComplaint {
  * Main reason for the resolution CSAT score.
  *
  * @remarks Available options:
+ * - `ADDITIONAL_STEPS_REQUIRED` - Additional steps required
  * - `ISSUE_NOT_FULLY_RESOLVED` - Issue not fully resolved
- * - `RESOLUTION_DID_NOT_WORK` - Resolution did not work
  * - `OTHER` - Other
- * - `ADDITIONAL_STEPS_REQUIRED` - Additional steps required
+ * - `RESOLUTION_DID_NOT_WORK` - Resolution did not work
  */
 export declare enum CaseCsatResolutionReason {
+    ADDITIONAL_STEPS_REQUIRED = "ADDITIONAL_STEPS_REQUIRED",
     ISSUE_NOT_FULLY_RESOLVED = "ISSUE_NOT_FULLY_RESOLVED",
-    RESOLUTION_DID_NOT_WORK = "RESOLUTION_DID_NOT_WORK",
     OTHER = "OTHER",
-    ADDITIONAL_STEPS_REQUIRED = "ADDITIONAL_STEPS_REQUIRED"
+    RESOLUTION_DID_NOT_WORK = "RESOLUTION_DID_NOT_WORK"
 }
 /**
  * Valid values for Case.Providers
@@ -163,31 +169,46 @@ export declare enum CaseCsatResolutionReason {
  *
  * @remarks Available options:
  * - `Brsk`
- * - `Netomnia`
  * - `Cityfibre`
  * - `CITYFIBRE`
+ * - `Netomnia`
  */
 export declare enum CaseProviders {
     BRSK = "Brsk",
-    NETOMNIA = "Netomnia",
-    CITYFIBRE = "Cityfibre"
+    CITYFIBRE = "Cityfibre",
+    NETOMNIA = "Netomnia"
 }
 /**
- * Valid values for Case.CsatAgentReason
+ * Valid values for Case.Origin
  *
- * Agent CSAT Reason
+ * origin of case (Customer Service - Case)
  *
  * @remarks Available options:
- * - `POOR_COMMUNICATION_OR_TONE` - Poor communication or tone
- * - `PROVIDED_INFORMATION_UNCLEAR` - Provided information unclear
- * - `INTERACTION_TOOK_TOO_LONG` - Interaction took too long
- * - `OTHER` - Other
+ * - `CUSTOMER_PORTAL_MOBILE` - Customer portal mobile
+ * - `ODIN_AUTOMATION` - Odin Automation
+ * - `OMNI` - Omni
+ * - `WEBSITE` - Website
+ * - `YOUFIBRE` - YouFibre
  */
-export declare enum CaseCsatAgentReason {
-    POOR_COMMUNICATION_OR_TONE = "POOR_COMMUNICATION_OR_TONE",
-    PROVIDED_INFORMATION_UNCLEAR = "PROVIDED_INFORMATION_UNCLEAR",
-    INTERACTION_TOOK_TOO_LONG = "INTERACTION_TOOK_TOO_LONG",
-    OTHER = "OTHER"
+export declare enum CaseOrigin {
+    CUSTOMER_PORTAL_MOBILE = "CUSTOMER_PORTAL_MOBILE",
+    ODIN_AUTOMATION = "ODIN_AUTOMATION",
+    OMNI = "OMNI",
+    WEBSITE = "WEBSITE",
+    YOU_FIBRE = "YOUFIBRE"
+}
+/**
+ * Valid values for Case.FormalComplaint
+ *
+ * Formal Complaint
+ *
+ * @remarks Available options:
+ * - `NO` - No
+ * - `YES` - Yes
+ */
+export declare enum CaseFormalComplaint {
+    NO = "NO",
+    YES = "YES"
 }
 /**
  * Valid values for Case.PrimaryException
@@ -195,34 +216,34 @@ export declare enum CaseCsatAgentReason {
  * Primary Exception
  *
  * @remarks Available options:
- * - `SERVICE_RESPONSE_TIMES` - Service - Response Times
+ * - `INSTALLATIONS_CIVIL_WORKS_&_CONSTRUCTION` - Installations - Civil Works & Construction
+ * - `INSTALLATIONS_ENGINEER_QUALITY` - Installations - Engineer Quality
+ * - `INSTALLATIONS_SCHEDULING_&_COORDINATION` - Installations - Scheduling & Coordination
+ * - `INSTALLATIONS_TECHNICAL_INSTALLATION_ISSUES` - Installations - Technical Installation Issues
+ * - `SALES_MISREPRESENTATION_&_ACCURACY_FAILURES` - Sales - Misrepresentation & Accuracy Failures
+ * - `SALES_PRESSURE_&_ETHICS` - Sales - Pressure & Ethics
+ * - `SALES_PRICING_&_COMMERCIAL` - Sales - Pricing & Commercial
  * - `SERVICE_AGENT_CONDUCT` - Service - Agent Conduct
- * - `SERVICE_MISINFORMATION` - Service - Mis-Information
+ * - `SERVICE_ESCALATION_PROCESS` - Service - Escalation process
  * - `SERVICE_ISSUE_RECOGNITION` - Service - Issue recognition
+ * - `SERVICE_MISINFORMATION` - Service - Mis-Information
+ * - `SERVICE_RESPONSE_TIMES` - Service - Response Times
  * - `SERVICE_VERBAL_COMMUNICATION` - Service - Verbal communication
- * - `SERVICE_ESCALATION_PROCESS` - Service - Escalation process
- * - `SALES_MISREPRESENTATION_&_ACCURACY_FAILURES` - Sales - Misrepresentation & Accuracy Failures
- * - `SALES_PRICING_&_COMMERCIAL` - Sales - Pricing & Commercial
- * - `SALES_PRESSURE_&_ETHICS` - Sales - Pressure & Ethics
- * - `INSTALLATIONS_SCHEDULING_&_COORDINATION` - Installations - Scheduling & Coordination
- * - `INSTALLATIONS_CIVIL_WORKS_&_CONSTRUCTION` - Installations - Civil Works & Construction
- * - `INSTALLATIONS_TECHNICAL_INSTALLATION_ISSUES` - Installations - Technical Installation Issues
- * - `INSTALLATIONS_ENGINEER_QUALITY` - Installations - Engineer Quality
  */
 export declare enum CasePrimaryException {
-    SERVICE_RESPONSE_TIMES = "SERVICE_RESPONSE_TIMES",
-    SERVICE_AGENT_CONDUCT = "SERVICE_AGENT_CONDUCT",
-    SERVICE_MIS_INFORMATION = "SERVICE_MISINFORMATION",
-    SERVICE_ISSUE_RECOGNITION = "SERVICE_ISSUE_RECOGNITION",
-    SERVICE_VERBAL_COMMUNICATION = "SERVICE_VERBAL_COMMUNICATION",
-    SERVICE_ESCALATION_PROCESS = "SERVICE_ESCALATION_PROCESS",
-    SALES_MISREPRESENTATION_ACCURACY_FAILURES = "SALES_MISREPRESENTATION_&_ACCURACY_FAILURES",
-    SALES_PRICING_COMMERCIAL = "SALES_PRICING_&_COMMERCIAL",
-    SALES_PRESSURE_ETHICS = "SALES_PRESSURE_&_ETHICS",
-    INSTALLATIONS_SCHEDULING_COORDINATION = "INSTALLATIONS_SCHEDULING_&_COORDINATION",
     INSTALLATIONS_CIVIL_WORKS_CONSTRUCTION = "INSTALLATIONS_CIVIL_WORKS_&_CONSTRUCTION",
+    INSTALLATIONS_ENGINEER_QUALITY = "INSTALLATIONS_ENGINEER_QUALITY",
+    INSTALLATIONS_SCHEDULING_COORDINATION = "INSTALLATIONS_SCHEDULING_&_COORDINATION",
     INSTALLATIONS_TECHNICAL_INSTALLATION_ISSUES = "INSTALLATIONS_TECHNICAL_INSTALLATION_ISSUES",
-    INSTALLATIONS_ENGINEER_QUALITY = "INSTALLATIONS_ENGINEER_QUALITY"
+    SALES_MISREPRESENTATION_ACCURACY_FAILURES = "SALES_MISREPRESENTATION_&_ACCURACY_FAILURES",
+    SALES_PRESSURE_ETHICS = "SALES_PRESSURE_&_ETHICS",
+    SALES_PRICING_COMMERCIAL = "SALES_PRICING_&_COMMERCIAL",
+    SERVICE_AGENT_CONDUCT = "SERVICE_AGENT_CONDUCT",
+    SERVICE_ESCALATION_PROCESS = "SERVICE_ESCALATION_PROCESS",
+    SERVICE_ISSUE_RECOGNITION = "SERVICE_ISSUE_RECOGNITION",
+    SERVICE_MIS_INFORMATION = "SERVICE_MISINFORMATION",
+    SERVICE_RESPONSE_TIMES = "SERVICE_RESPONSE_TIMES",
+    SERVICE_VERBAL_COMMUNICATION = "SERVICE_VERBAL_COMMUNICATION"
 }
 /**
  * Valid values for Case.PrimaryExceptionReason
@@ -230,166 +251,361 @@ export declare enum CasePrimaryException {
  * Primary Exception Reason
  *
  * @remarks Available options:
- * - `CHAT_UNAVAILABLE_OR_SLOW` - Chat unavailable or slow
- * - `MISSED_CALLBACKS` - Missed callbacks
+ * - `AGENT_AUDIBILITY` - Agent audibility
+ * - `ARTIFICIAL_URGENCY` - Artificial urgency
  * - `CALL_HOLD_TIMES` - Call hold times
- * - `EMAIL_RESPONSE_TIMES` - Email response times
- * - `RUDE_OR_UNHELPFUL_BEHAVIOR` - Rude or unhelpful behavior
- * - `DISMISSIVE` - Dismissive
- * - `LACK_OF_EMPATHY` - Lack of empathy
- * - `VULNERABILITY_MISSED` - Vulnerability missed
- * - `MISADVISED_THE_CUSTOMER` - Mis-advised the customer
- * - `CONFLICTING_INFORMATION_PROVIDED` - Conflicting information provided
- * - `WRONG_ADVICE` - Wrong advice
+ * - `CAPABILITY_OVERSTATEMENT` - Capability Overstatement
+ * - `CHAT_UNAVAILABLE_OR_SLOW` - Chat unavailable or slow
+ * - `COMPLAINT_NOT_ACKNOWLEDGED` - Complaint not acknowledged
  * - `CONFLICTING_INFORMATION` - Conflicting information
- * - `INCOMPLETE_RESOLUTION` - Incomplete resolution
- * - `NO_UPDATE_AFTER_INITIAL_CONTACT` - No update after initial contact
- * - `ENGINEER_TIMES_INCORRECT` - Engineer times incorrect
+ * - `CONFLICTING_INFORMATION_PROVIDED` - Conflicting information provided
+ * - `CREW_AVAILABILITY_ISSUES` - Crew availability issues
+ * - `DISCOUNT_MISALIGNMENT` - Discount misalignment
+ * - `DISMISSED_THEIR_COMPLAINT` - Dismissed their complaint
+ * - `DISMISSIVE` - Dismissive
+ * - `DUCT_BLOCKAGE_ISSUES` - Duct blockage issues
+ * - `EMAIL_RESPONSE_TIMES` - Email response times
+ * - `ENGINEER_CONDUCT` - Engineer conduct
  * - ... and 38 more
  */
 export declare enum CasePrimaryExceptionReason {
-    CHAT_UNAVAILABLE_OR_SLOW = "CHAT_UNAVAILABLE_OR_SLOW",
-    MISSED_CALLBACKS = "MISSED_CALLBACKS",
-    CALL_HOLD_TIMES = "CALL_HOLD_TIMES",
-    EMAIL_RESPONSE_TIMES = "EMAIL_RESPONSE_TIMES",
-    RUDE_OR_UNHELPFUL_BEHAVIOR = "RUDE_OR_UNHELPFUL_BEHAVIOR",
-    DISMISSIVE = "DISMISSIVE",
-    LACK_OF_EMPATHY = "LACK_OF_EMPATHY",
-    VULNERABILITY_MISSED = "VULNERABILITY_MISSED",
-    MIS_ADVISED_THE_CUSTOMER = "MISADVISED_THE_CUSTOMER",
-    CONFLICTING_INFORMATION_PROVIDED = "CONFLICTING_INFORMATION_PROVIDED",
-    WRONG_ADVICE = "WRONG_ADVICE",
-    CONFLICTING_INFORMATION = "CONFLICTING_INFORMATION",
-    INCOMPLETE_RESOLUTION = "INCOMPLETE_RESOLUTION",
-    NO_UPDATE_AFTER_INITIAL_CONTACT = "NO_UPDATE_AFTER_INITIAL_CONTACT",
-    ENGINEER_TIMES_INCORRECT = "ENGINEER_TIMES_INCORRECT",
     AGENT_AUDIBILITY = "AGENT_AUDIBILITY",
+    ARTIFICIAL_URGENCY = "ARTIFICIAL_URGENCY",
+    CALL_HOLD_TIMES = "CALL_HOLD_TIMES",
+    CAPABILITY_OVERSTATEMENT = "CAPABILITY_OVERSTATEMENT",
+    CHAT_UNAVAILABLE_OR_SLOW = "CHAT_UNAVAILABLE_OR_SLOW",
     COMPLAINT_NOT_ACKNOWLEDGED = "COMPLAINT_NOT_ACKNOWLEDGED",
-    POOR_OR_NO_OBJECTION_HANDLING = "POOR_OR_NO_OBJECTION_HANDLING",
+    CONFLICTING_INFORMATION = "CONFLICTING_INFORMATION",
+    CONFLICTING_INFORMATION_PROVIDED = "CONFLICTING_INFORMATION_PROVIDED",
+    CREW_AVAILABILITY_ISSUES = "CREW_AVAILABILITY_ISSUES",
+    DISCOUNT_MISALIGNMENT = "DISCOUNT_MISALIGNMENT",
     DISMISSED_THEIR_COMPLAINT = "DISMISSED_THEIR_COMPLAINT",
+    DISMISSIVE = "DISMISSIVE",
+    DUCT_BLOCKAGE_ISSUES = "DUCT_BLOCKAGE_ISSUES",
+    EMAIL_RESPONSE_TIMES = "EMAIL_RESPONSE_TIMES",
+    ENGINEER_CONDUCT = "ENGINEER_CONDUCT",
+    ENGINEER_TIMES_INCORRECT = "ENGINEER_TIMES_INCORRECT",
     ESCALATION_PROCESS_NOT_FOLLOWED = "ESCALATION_PROCESS_NOT_FOLLOWED",
     FEATURE_MISREPRESENTATION = "FEATURE_MISREPRESENTATION",
-    CAPABILITY_OVERSTATEMENT = "CAPABILITY_OVERSTATEMENT",
-    UNDISCLOSED_LIMITATIONS = "UNDISCLOSED_LIMITATIONS",
-    INACCURATE_COMPARISONS = "INACCURATE_COMPARISONS",
-    VERBAL_VS_WRITTEN_MISMATCH = "VERBAL_VS_WRITTEN_MISMATCH",
-    INCORRECT_PRICING = "INCORRECT_PRICING",
-    QUOTE_ERRORS = "QUOTE_ERRORS",
-    DISCOUNT_MISALIGNMENT = "DISCOUNT_MISALIGNMENT",
+    FORCED_UPSELL = "FORCED_UPSELL",
     HIDDEN_FEES = "HIDDEN_FEES",
     HIGH_PRESSURE_TACTICS = "HIGH-PRESSURE_TACTICS",
-    ARTIFICIAL_URGENCY = "ARTIFICIAL_URGENCY",
+    INACCURATE_COMPARISONS = "INACCURATE_COMPARISONS",
+    IN_A_RUSH_TO_FINISH = "IN_A_RUSH_TO_FINISH",
+    INCOMPLETE_NETWORK_TESTING = "INCOMPLETE_NETWORK_TESTING",
+    INCOMPLETE_RESOLUTION = "INCOMPLETE_RESOLUTION",
+    INCORRECT_PRICING = "INCORRECT_PRICING",
     INFORMATION_WITHHELD = "INFORMATION_WITHHELD",
-    FORCED_UPSELL = "FORCED_UPSELL",
-    UNWANTED_BUNDLING = "UNWANTED_BUNDLING",
+    LACK_OF_EMPATHY = "LACK_OF_EMPATHY",
+    LEFT_A_MESS = "LEFT_A_MESS",
+    MIS_ADVISED_THE_CUSTOMER = "MISADVISED_THE_CUSTOMER",
+    MISSED_CALLBACKS = "MISSED_CALLBACKS",
     MISSED_INSTALL_APPOINTMENT = "MISSED_INSTALL_APPOINTMENT",
-    REPEATED_RESCHEDULES = "REPEATED_RESCHEDULES",
-    POOR_CUSTOMER_COORDINATION = "POOR_CUSTOMER_COORDINATION",
-    CREW_AVAILABILITY_ISSUES = "CREW_AVAILABILITY_ISSUES",
-    VENDOR_SCHEDULING_FAILURE = "VENDOR_SCHEDULING_FAILURE",
+    NO_ID = "NO_ID",
     NO_SHOW_TECHNICIAN = "NO_SHOW_TECHNICIAN",
-    TRENCHING_DELAYS = "TRENCHING_DELAYS",
-    DUCT_BLOCKAGE_ISSUES = "DUCT_BLOCKAGE_ISSUES",
+    NO_UPDATE_AFTER_INITIAL_CONTACT = "NO_UPDATE_AFTER_INITIAL_CONTACT",
     PERMIT_APPROVAL_DELAYS = "PERMIT_APPROVAL_DELAYS",
-    WAYLEAVE_DISPUTES = "WAYLEAVE_DISPUTES",
-    SURFACE_REINSTATEMENT_ISSUES = "SURFACE_REINSTATEMENT_ISSUES",
+    POOR_CUSTOMER_COORDINATION = "POOR_CUSTOMER_COORDINATION",
     POOR_INSTALLATION_QUALITY = "POOR_INSTALLATION_QUALITY",
-    INCOMPLETE_NETWORK_TESTING = "INCOMPLETE_NETWORK_TESTING",
+    POOR_OR_NO_OBJECTION_HANDLING = "POOR_OR_NO_OBJECTION_HANDLING",
+    QUOTE_ERRORS = "QUOTE_ERRORS",
+    REPEATED_RESCHEDULES = "REPEATED_RESCHEDULES",
+    RUDE_OR_UNHELPFUL_BEHAVIOR = "RUDE_OR_UNHELPFUL_BEHAVIOR",
+    SURFACE_REINSTATEMENT_ISSUES = "SURFACE_REINSTATEMENT_ISSUES",
     SURVEY_INCOMPLETE = "SURVEY_INCOMPLETE",
     THIRD_PARTY_DAMAGE = "THIRD-PARTY_DAMAGE",
-    ENGINEER_CONDUCT = "ENGINEER_CONDUCT",
-    LEFT_A_MESS = "LEFT_A_MESS",
-    NO_ID = "NO_ID",
-    IN_A_RUSH_TO_FINISH = "IN_A_RUSH_TO_FINISH"
+    TRENCHING_DELAYS = "TRENCHING_DELAYS",
+    UNDISCLOSED_LIMITATIONS = "UNDISCLOSED_LIMITATIONS",
+    UNWANTED_BUNDLING = "UNWANTED_BUNDLING",
+    VENDOR_SCHEDULING_FAILURE = "VENDOR_SCHEDULING_FAILURE",
+    VERBAL_VS_WRITTEN_MISMATCH = "VERBAL_VS_WRITTEN_MISMATCH",
+    VULNERABILITY_MISSED = "VULNERABILITY_MISSED",
+    WAYLEAVE_DISPUTES = "WAYLEAVE_DISPUTES",
+    WRONG_ADVICE = "WRONG_ADVICE"
 }
 /**
- * Valid values for Case.RetentionOutcome
+ * Valid values for Case.Problem
  *
- * Retention Outcome
+ * Data field for Case records. Used by Customer Service team.
  *
  * @remarks Available options:
- * - `LOST` - Lost
- * - `SAVED` - Saved
+ * - `Billing Related`
+ * - `Delayed Installation`
+ * - `Engineer Behaviour`
+ * - `Engineer Damage`
+ * - `Loss of Service after Installation`
+ * - `Merged`
+ * - `Package Related`
+ * - `Provisioning Issues – Delayed Connection`
+ * - `Router – Delayed Connection`
+ * - `Switching to email`
+ * - `Unable to Contact Customer`
+ * - `Unhappy with Installation Method`
+ * - `Unhappy with Router`
+ * - `WiFi Coverage`
  */
-export declare enum CaseRetentionOutcome {
-    LOST = "LOST",
-    SAVED = "SAVED"
+export declare enum CaseProblem {
+    BILLING_RELATED = "Billing Related",
+    DELAYED_INSTALLATION = "Delayed Installation",
+    ENGINEER_BEHAVIOUR = "Engineer Behaviour",
+    ENGINEER_DAMAGE = "Engineer Damage",
+    LOSS_OF_SERVICE_AFTER_INSTALLATION = "Loss of Service after Installation",
+    MERGED = "Merged",
+    PACKAGE_RELATED = "Package Related",
+    PROVISIONING_ISSUES_DELAYED_CONNECTION = "Provisioning Issues \u2013 Delayed Connection",
+    ROUTER_DELAYED_CONNECTION = "Router \u2013 Delayed Connection",
+    SWITCHING_TO_EMAIL = "Switching to email",
+    UNABLE_TO_CONTACT_CUSTOMER = "Unable to Contact Customer",
+    UNHAPPY_WITH_INSTALLATION_METHOD = "Unhappy with Installation Method",
+    UNHAPPY_WITH_ROUTER = "Unhappy with Router",
+    WI_FI_COVERAGE = "WiFi Coverage"
 }
 /**
- * Valid values for Case.ReasonForLeaving
+ * Valid values for Case.Channel
  *
- * Reason For Leaving
+ * the channel from the source (Customer Service - Case)
  *
  * @remarks Available options:
- * - `BILLING` - Billing
- * - `NOT_DISCLOSED` - Not willing to disclose
- * - `UNABLE_TO_CONTACT` - Unable to contact
- * - `CUSTOMER_SERVICE` - Customer Service
- * - `POOR_CONNECTIVITY` - Poor connectivity / wifi issues
- * - `BETTER_PRICE` - Found a better price
- * - `BUNDLED_OFFER` - Bundled offer (mobile, tv, broadband)
- */
-export declare enum CaseReasonForLeaving {
-    BILLING = "BILLING",
-    NOT_WILLING_TO_DISCLOSE = "NOT_DISCLOSED",
-    UNABLE_TO_CONTACT = "UNABLE_TO_CONTACT",
-    CUSTOMER_SERVICE = "CUSTOMER_SERVICE",
-    POOR_CONNECTIVITY_WIFI_ISSUES = "POOR_CONNECTIVITY",
-    FOUND_A_BETTER_PRICE = "BETTER_PRICE",
-    BUNDLED_OFFER_MOBILE_TV_BROADBAND = "BUNDLED_OFFER"
+ * - `CALL` - Call
+ * - `CUSTOMER_APP` - Customer App
+ * - `CUSTOMER_PORTAL` - Customer Portal
+ * - `EMAIL` - Email
+ * - `FACEBOOK_MESSENGER` - Facebook Messenger
+ * - `IN_APP_CHAT` - In-App Chat
+ * - `INSTAGRAM_DM` - Instagram DM
+ * - `SMS`
+ * - `TLOS_APP` - TLOS App
+ * - `TLOS_PORTAL` - TLOS Portal
+ * - `TRUSTPILOT_SERVICE_REVIEW` - Trustpilot review
+ * - `WEB_CHAT` - Web chat
+ * - `WEB_FORM_BUSINESS` - Web form - Business
+ * - `WHATSAPP` - Whatsapp
+ */
+export declare enum CaseChannel {
+    CALL = "CALL",
+    CUSTOMER_APP = "CUSTOMER_APP",
+    CUSTOMER_PORTAL = "CUSTOMER_PORTAL",
+    EMAIL = "EMAIL",
+    FACEBOOK_MESSENGER = "FACEBOOK_MESSENGER",
+    IN_APP_CHAT = "IN_APP_CHAT",
+    INSTAGRAM_DM = "INSTAGRAM_DM",
+    SMS = "SMS",
+    TLOS_APP = "TLOS_APP",
+    TLOS_PORTAL = "TLOS_PORTAL",
+    TRUSTPILOT_REVIEW = "TRUSTPILOT_SERVICE_REVIEW",
+    WEB_CHAT = "WEB_CHAT",
+    WEB_FORM_BUSINESS = "WEB_FORM_BUSINESS",
+    WHATSAPP = "WHATSAPP"
 }
 /**
- * Valid values for Case.RetentionOffer
+ * Valid values for Case.Category
  *
- * Retention Offer
+ * Data field for Case records. Used by Customer Service team.
  *
  * @remarks Available options:
- * - `PRICE_MATCH` - Price Match
- * - `NONE_REQUIRED` - None Required
- * - `FREE_MONTHS` - Free Months
- * - `YOUMESH` - YouMesh
- * - `STATIC_IP` - Static IP
+ * - `BILLING` - Billing
+ * - `CANCELLATION` - Cancellation
+ * - `COMPLAINT` - Complaint
+ * - `INSTALLS_AND_SERVICE_VISITS` - Installs & Service Visits
+ * - `MANAGE_MY_ACCOUNT` - Manage My Account
+ * - `NEW` - New
+ * - `ODIN_SUPPORT` - Odin Support
+ * - `OUTAGE` - Outage
+ * - `RETENTION` - Retention
+ * - `SALES` - Sales
+ * - `SALES_BUSINESS` - Sales - Business
+ * - `SPAM` - Spam
+ * - `TECH_SUPPORT` - Tech Support
  */
-export declare enum CaseRetentionOffer {
+export declare enum CaseCategory {
+    BILLING = "BILLING",
+    CANCELLATION = "CANCELLATION",
+    COMPLAINT = "COMPLAINT",
+    INSTALLS_SERVICE_VISITS = "INSTALLS_AND_SERVICE_VISITS",
+    MANAGE_MY_ACCOUNT = "MANAGE_MY_ACCOUNT",
+    NEW = "NEW",
+    ODIN_SUPPORT = "ODIN_SUPPORT",
+    OUTAGE = "OUTAGE",
+    RETENTION = "RETENTION",
+    SALES = "SALES",
+    SALES_BUSINESS = "SALES_BUSINESS",
+    SPAM = "SPAM",
+    TECH_SUPPORT = "TECH_SUPPORT"
+}
+/**
+ * Valid values for Case.SubCategory
+ *
+ * SubCategory (Customer Service - Case)
+ *
+ * @remarks Available options:
+ * - `AMEND_BILLING_DATE` - Amend Billing Date
+ * - `AMEND_MY_ORDER` - Amend my Order
+ * - `AREA_AVAILABILITY_QUERY` - Area Availability Query
+ * - `BAD_CSAT` - Bad CSAT
+ * - `CANCEL_APPOINTMENT` - Cancel Appointment
+ * - `CHANGE_CONTACT_DETAILS` - Change contact details
+ * - `CHURN_REQUEST` - Churn Request
+ * - `CLAIM_MISSELLING` - Claim Misselling
+ * - `COGENT_ABUSE_NOTIFICATIONS` - Cogent (Abuse Notifications)
+ * - `COMPENSATION_REQUEST` - Compensation Request
+ * - `COMPLAINT` - Complaint
+ * - `CONTRACT_BUYOUT` - Contract Buyout
+ * - `COPY_OF_INVOICE` - Copy of Invoice
+ * - `CUSTOMER_DEVICE_ISSUE` - Customer Device Issue
+ * - `DATA_SUBJECT_ACCESS_REQUEST` - Data Subject Access Request
+ * - ... and 40 more
+ */
+export declare enum CaseSubCategory {
+    AMEND_BILLING_DATE = "AMEND_BILLING_DATE",
+    AMEND_MY_ORDER = "AMEND_MY_ORDER",
+    AREA_AVAILABILITY_QUERY = "AREA_AVAILABILITY_QUERY",
+    BAD_CSAT = "BAD_CSAT",
+    CANCEL_APPOINTMENT = "CANCEL_APPOINTMENT",
+    CHANGE_CONTACT_DETAILS = "CHANGE_CONTACT_DETAILS",
+    CHURN_REQUEST = "CHURN_REQUEST",
+    CLAIM_MISSELLING = "CLAIM_MISSELLING",
+    COGENT_ABUSE_NOTIFICATIONS = "COGENT_ABUSE_NOTIFICATIONS",
+    COMPENSATION_REQUEST = "COMPENSATION_REQUEST",
+    COMPLAINT = "COMPLAINT",
+    CONTRACT_BUYOUT = "CONTRACT_BUYOUT",
+    COPY_OF_INVOICE = "COPY_OF_INVOICE",
+    CUSTOMER_DEVICE_ISSUE = "CUSTOMER_DEVICE_ISSUE",
+    DATA_SUBJECT_ACCESS_REQUEST = "DATA_SUBJECT_ACCESS_REQUEST",
+    DIRECT_DEBIT = "DIRECT_DEBIT",
+    DUPLICATE_REVIEW = "DUPLICATE_REVIEW",
+    EQUIPMENT_RETURN_REFUND = "EQUIPMENT_RETURN_REFUND",
+    ESCALATED_COMPLAINT = "ESCALATED_COMPLAINT",
+    ETF_CUSTOMER_LEAVING_YF = "ETF_CUSTOMER_LEAVING",
+    GDPR_DATA_BREACH = "GDPR_DATA_BREACH",
+    INACTIVE_CHAT_NO_CUSTOMER_RESPONSE = "INACTIVE_CHAT_NO_CUSTOMER_RESPONSE",
+    INSTALL_APPOINTMENT = "INSTALL_APPOINTMENT",
+    INSTALL_REMEDIATION_QUERY = "INSTALL_REMEDIATION_QUERY",
+    INTERMITTENT_CONNECTIVITY = "INTERMITTENT_CONNECTIVITY",
+    INVOICE_DISPUTE = "INVOICE_DISPUTE",
+    MAGRATHEA_PROCESS = "MAGRATHEA_PROCESS",
+    MISSED_APPOINTMENT = "MISSED_APPOINTMENT",
+    NEGATIVE_REVIEWS = "NEGATIVE_REVIEWS",
+    NEW_ORDER = "NEW_ORDER",
+    NEW_TICKET = "NEW_TICKET",
+    ODIN_SUPPORT_REQUEST = "ODIN_SUPPORT_REQUEST",
+    OFFER_QUERY_SUPPORT = "OFFER_QUERY_AND_SUPPORT",
+    OMBUDSMAN_CASE = "OMBUDSMAN_CASE",
+    ONE_TOUCH_SWITCH = "ONE_TOUCH_SWITCH",
+    ONT_RELOCATION = "ONT_RELOCATION",
+    OVERDUE_INVOICE = "OVERDUE_INVOICE",
+    PAYMENT_LINK = "PAYMENT_LINK",
+    PAYMENT_PLAN = "PAYMENT_PLAN",
+    PHONE_ISSUES = "PHONE_ISSUES",
+    PHONE_PORTING = "PHONE_PORTING",
+    PIC_REQUEST = "PIC_REQUEST",
+    POSITIVE_REVIEWS = "POSITIVE_REVIEWS",
+    PRE_LIVE_ORDER_QUERY = "PRE_LIVE_ORDER_QUERY",
     PRICE_MATCH = "PRICE_MATCH",
-    NONE_REQUIRED = "NONE_REQUIRED",
-    FREE_MONTHS = "FREE_MONTHS",
-    YOU_MESH = "YOUMESH",
-    STATIC_IP = "STATIC_IP"
+    RECONTRACT_UPGRADE = "RECONTRACT_UPGRADE",
+    REFERRAL = "REFERRAL",
+    SERVICE_VISIT = "SERVICE_VISIT",
+    SPAM = "SPAM",
+    SPEED_HARD_WIRED = "SPEED_HARD_WIRED",
+    SPEED_WI_FI = "SPEED_WIFI",
+    TLOS_OUTAGE = "TLOS_OUTAGE",
+    TRANSFER_OF_OWNERSHIP = "TRANSFER_OF_OWNERSHIP",
+    WEBSITE_APP_ISSUE = "WEBSITE_APP_ISSUE",
+    WI_FI_COVERAGE = "WIFI_COVERAGE"
 }
 /**
- * Valid values for Case.Deprecated
+ * Valid values for Case.BlockedReason
  *
- * The status of the support case in each of the stages (Customer Service - Case)
+ * Blocked Reason (Customer Service - Case)
  *
  * @remarks Available options:
- * - `NO_ACTIVITY` - No Activity
- * - `ON_HOLD` - On-Hold
- * - `PENDING_CUSTOMER` - Waiting for customer
+ * - `AWAITING_CHURN` - Awaiting Churn
+ * - `AWAITING_NETOMNIA_ACTION` - Awaiting Netomnia Action
+ * - `PAYMENT_PLAN` - Payment Plan
+ * - `WAITING_TO_PROCESS_REFUND` - Waiting to process Refund
  */
-export declare enum CaseDeprecated {
-    NO_ACTIVITY = "NO_ACTIVITY",
-    ON_HOLD = "ON_HOLD",
-    WAITING_FOR_CUSTOMER = "PENDING_CUSTOMER"
+export declare enum CaseBlockedReason {
+    AWAITING_CHURN = "AWAITING_CHURN",
+    AWAITING_NETOMNIA_ACTION = "AWAITING_NETOMNIA_ACTION",
+    PAYMENT_PLAN = "PAYMENT_PLAN",
+    WAITING_TO_PROCESS_REFUND = "WAITING_TO_PROCESS_REFUND"
 }
 /**
- * Valid values for Case.Origin
+ * Valid values for Case.ConversationStatus
  *
- * origin of case (Customer Service - Case)
+ * the status of the linked Conversation entity (Customer Service - Case)
  *
  * @remarks Available options:
- * - `WEBSITE` - Website
- * - `YOUFIBRE` - YouFibre
- * - `OMNI` - Omni
- * - `CUSTOMER_PORTAL_MOBILE` - Customer portal mobile
- * - `ODIN_AUTOMATION` - Odin Automation
+ * - `CLOSED` - Closed
+ * - `CREATED` - Created
+ * - `INACTIVE` - Inactive
  */
-export declare enum CaseOrigin {
-    WEBSITE = "WEBSITE",
-    YOU_FIBRE = "YOUFIBRE",
-    OMNI = "OMNI",
-    CUSTOMER_PORTAL_MOBILE = "CUSTOMER_PORTAL_MOBILE",
-    ODIN_AUTOMATION = "ODIN_AUTOMATION"
+export declare enum CaseConversationStatus {
+    CLOSED = "CLOSED",
+    CREATED = "CREATED",
+    INACTIVE = "INACTIVE"
+}
+/**
+ * Valid values for Case.DpaCustomerCategory
+ *
+ * Selection of Category done by the customer over the web chat (Customer Service - Case)
+ *
+ * @remarks Available options:
+ * - `BILLING` - Billing
+ * - `CANCELLATION` - Cancellation
+ * - `COMPLAINT` - Complaint
+ * - `INSTALLS_AND_SERVICE_VISITS` - Installs & Service Visits
+ * - `MANAGE_MY_ACCOUNT` - Manage My Account
+ * - `SALES` - Sales
+ * - `TECH_SUPPORT` - Tech Support
+ */
+export declare enum CaseDpaCustomerCategory {
+    BILLING = "BILLING",
+    CANCELLATION = "CANCELLATION",
+    COMPLAINT = "COMPLAINT",
+    INSTALLS_SERVICE_VISITS = "INSTALLS_AND_SERVICE_VISITS",
+    MANAGE_MY_ACCOUNT = "MANAGE_MY_ACCOUNT",
+    SALES = "SALES",
+    TECH_SUPPORT = "TECH_SUPPORT"
+}
+/**
+ * Valid values for Case.DpaCustomerType
+ *
+ * dpa customer type (Customer Service - Case)
+ *
+ * @remarks Available options:
+ * - `ACCOUNT_HOLDER` - Account holder
+ * - `BUSINESS_CUSTOMER` - Business Customer
+ * - `NEW_CUSTOMER` - New Customer
+ * - `NOT_ACCOUNT_HOLDER` - Not account holder
+ */
+export declare enum CaseDpaCustomerType {
+    ACCOUNT_HOLDER = "ACCOUNT_HOLDER",
+    BUSINESS_CUSTOMER = "BUSINESS_CUSTOMER",
+    NEW_CUSTOMER = "NEW_CUSTOMER",
+    NOT_ACCOUNT_HOLDER = "NOT_ACCOUNT_HOLDER"
+}
+/**
+ * Valid values for Case.ReasonForLeaving
+ *
+ * Reason For Leaving
+ *
+ * @remarks Available options:
+ * - `BILLING` - Billing
+ * - `BUNDLED_OFFER` - Bundled offer (mobile, tv, broadband)
+ * - `CUSTOMER_SERVICE` - Customer Service
+ * - `BETTER_PRICE` - Found a better price
+ * - `NOT_DISCLOSED` - Not willing to disclose
+ * - `POOR_CONNECTIVITY` - Poor connectivity / wifi issues
+ * - `UNABLE_TO_CONTACT` - Unable to contact
+ */
+export declare enum CaseReasonForLeaving {
+    BILLING = "BILLING",
+    BUNDLED_OFFER_MOBILE_TV_BROADBAND = "BUNDLED_OFFER",
+    CUSTOMER_SERVICE = "CUSTOMER_SERVICE",
+    FOUND_A_BETTER_PRICE = "BETTER_PRICE",
+    NOT_WILLING_TO_DISCLOSE = "NOT_DISCLOSED",
+    POOR_CONNECTIVITY_WIFI_ISSUES = "POOR_CONNECTIVITY",
+    UNABLE_TO_CONTACT = "UNABLE_TO_CONTACT"
 }
 /**
  * Valid values for Case.Sla
@@ -409,41 +625,23 @@ export declare enum CaseSla {
     URGENT = "URGENT"
 }
 /**
- * Valid values for Case.Problem
+ * Valid values for Case.RetentionOffer
  *
- * Data field for Case records. Used by Customer Service team.
+ * Retention Offer
  *
  * @remarks Available options:
- * - `Engineer Behaviour`
- * - `Engineer Damage`
- * - `Loss of Service after Installation`
- * - `Provisioning Issues – Delayed Connection`
- * - `WiFi Coverage`
- * - `Router – Delayed Connection`
- * - `Billing Related`
- * - `Delayed Installation`
- * - `Switching to email`
- * - `Merged`
- * - `Package Related`
- * - `Unhappy with Installation Method`
- * - `Unable to Contact Customer`
- * - `Unhappy with Router`
+ * - `FREE_MONTHS` - Free Months
+ * - `NONE_REQUIRED` - None Required
+ * - `PRICE_MATCH` - Price Match
+ * - `STATIC_IP` - Static IP
+ * - `YOUMESH` - YouMesh
  */
-export declare enum CaseProblem {
-    ENGINEER_BEHAVIOUR = "Engineer Behaviour",
-    ENGINEER_DAMAGE = "Engineer Damage",
-    LOSS_OF_SERVICE_AFTER_INSTALLATION = "Loss of Service after Installation",
-    PROVISIONING_ISSUES_DELAYED_CONNECTION = "Provisioning Issues \u2013 Delayed Connection",
-    WI_FI_COVERAGE = "WiFi Coverage",
-    ROUTER_DELAYED_CONNECTION = "Router \u2013 Delayed Connection",
-    BILLING_RELATED = "Billing Related",
-    DELAYED_INSTALLATION = "Delayed Installation",
-    SWITCHING_TO_EMAIL = "Switching to email",
-    MERGED = "Merged",
-    PACKAGE_RELATED = "Package Related",
-    UNHAPPY_WITH_INSTALLATION_METHOD = "Unhappy with Installation Method",
-    UNABLE_TO_CONTACT_CUSTOMER = "Unable to Contact Customer",
-    UNHAPPY_WITH_ROUTER = "Unhappy with Router"
+export declare enum CaseRetentionOffer {
+    FREE_MONTHS = "FREE_MONTHS",
+    NONE_REQUIRED = "NONE_REQUIRED",
+    PRICE_MATCH = "PRICE_MATCH",
+    STATIC_IP = "STATIC_IP",
+    YOU_MESH = "YOUMESH"
 }
 /**
  * Valid values for Case.BusinessArea
@@ -452,111 +650,22 @@ export declare enum CaseProblem {
  *
  * @remarks Available options:
  * - `BILLING` - Billing
+ * - `CUSTOMER_EXPERIENCE` - Customer experience
  * - `INSTALLATION` - Installation
  * - `NETWORK` - Network team
  * - `SALES` - Sales
- * - `CUSTOMER_EXPERIENCE` - Customer experience
  * - `SERVICE_DELIVERY` - Service delivery
  * - `SUPPORT` - Support
  */
 export declare enum CaseBusinessArea {
     BILLING = "BILLING",
+    CUSTOMER_EXPERIENCE = "CUSTOMER_EXPERIENCE",
     INSTALLATION = "INSTALLATION",
     NETWORK_TEAM = "NETWORK",
     SALES = "SALES",
-    CUSTOMER_EXPERIENCE = "CUSTOMER_EXPERIENCE",
     SERVICE_DELIVERY = "SERVICE_DELIVERY",
     SUPPORT = "SUPPORT"
 }
-/**
- * Valid values for Case.Channel
- *
- * the channel from the source (Customer Service - Case)
- *
- * @remarks Available options:
- * - `CUSTOMER_APP` - Customer App
- * - `CALL` - Call
- * - `EMAIL` - Email
- * - `FACEBOOK_MESSENGER` - Facebook Messenger
- * - `IN_APP_CHAT` - In-App Chat
- * - `TLOS_APP` - TLOS App
- * - `TLOS_PORTAL` - TLOS Portal
- * - `INSTAGRAM_DM` - Instagram DM
- * - `SMS`
- * - `TRUSTPILOT_SERVICE_REVIEW` - Trustpilot review
- * - `WEB_CHAT` - Web chat
- * - `WHATSAPP` - Whatsapp
- * - `WEB_FORM_BUSINESS` - Web form - Business
- * - `CUSTOMER_PORTAL` - Customer Portal
- */
-export declare enum CaseChannel {
-    CUSTOMER_APP = "CUSTOMER_APP",
-    CALL = "CALL",
-    EMAIL = "EMAIL",
-    FACEBOOK_MESSENGER = "FACEBOOK_MESSENGER",
-    IN_APP_CHAT = "IN_APP_CHAT",
-    TLOS_APP = "TLOS_APP",
-    TLOS_PORTAL = "TLOS_PORTAL",
-    INSTAGRAM_DM = "INSTAGRAM_DM",
-    SMS = "SMS",
-    TRUSTPILOT_REVIEW = "TRUSTPILOT_SERVICE_REVIEW",
-    WEB_CHAT = "WEB_CHAT",
-    WHATSAPP = "WHATSAPP",
-    WEB_FORM_BUSINESS = "WEB_FORM_BUSINESS",
-    CUSTOMER_PORTAL = "CUSTOMER_PORTAL"
-}
-/**
- * Valid values for Case.Category
- *
- * Data field for Case records. Used by Customer Service team.
- *
- * @remarks Available options:
- * - `SPAM` - Spam
- * - `ODIN_SUPPORT` - Odin Support
- * - `OUTAGE` - Outage
- * - `RETENTION` - Retention
- * - `COMPLAINT` - Complaint
- * - `NEW` - New
- * - `BILLING` - Billing
- * - `CANCELLATION` - Cancellation
- * - `SALES` - Sales
- * - `INSTALLS_AND_SERVICE_VISITS` - Installs & Service Visits
- * - `MANAGE_MY_ACCOUNT` - Manage My Account
- * - `TECH_SUPPORT` - Tech Support
- * - `SALES_BUSINESS` - Sales - Business
- */
-export declare enum CaseCategory {
-    SPAM = "SPAM",
-    ODIN_SUPPORT = "ODIN_SUPPORT",
-    OUTAGE = "OUTAGE",
-    RETENTION = "RETENTION",
-    COMPLAINT = "COMPLAINT",
-    NEW = "NEW",
-    BILLING = "BILLING",
-    CANCELLATION = "CANCELLATION",
-    SALES = "SALES",
-    INSTALLS_SERVICE_VISITS = "INSTALLS_AND_SERVICE_VISITS",
-    MANAGE_MY_ACCOUNT = "MANAGE_MY_ACCOUNT",
-    TECH_SUPPORT = "TECH_SUPPORT",
-    SALES_BUSINESS = "SALES_BUSINESS"
-}
-/**
- * Valid values for Case.BlockedReason
- *
- * Blocked Reason (Customer Service - Case)
- *
- * @remarks Available options:
- * - `AWAITING_CHURN` - Awaiting Churn
- * - `AWAITING_NETOMNIA_ACTION` - Awaiting Netomnia Action
- * - `PAYMENT_PLAN` - Payment Plan
- * - `WAITING_TO_PROCESS_REFUND` - Waiting to process Refund
- */
-export declare enum CaseBlockedReason {
-    AWAITING_CHURN = "AWAITING_CHURN",
-    AWAITING_NETOMNIA_ACTION = "AWAITING_NETOMNIA_ACTION",
-    PAYMENT_PLAN = "PAYMENT_PLAN",
-    WAITING_TO_PROCESS_REFUND = "WAITING_TO_PROCESS_REFUND"
-}
 /**
  * Valid values for Case.CsatReason
  *
@@ -589,44 +698,6 @@ export declare enum CaseImpact {
     LOW = "LOW",
     MEDIUM = "MEDIUM"
 }
-/**
- * Valid values for Case.ConversationStatus
- *
- * the status of the linked Conversation entity (Customer Service - Case)
- *
- * @remarks Available options:
- * - `CREATED` - Created
- * - `INACTIVE` - Inactive
- * - `CLOSED` - Closed
- */
-export declare enum CaseConversationStatus {
-    CREATED = "CREATED",
-    INACTIVE = "INACTIVE",
-    CLOSED = "CLOSED"
-}
-/**
- * Valid values for Case.DpaCustomerCategory
- *
- * Selection of Category done by the customer over the web chat (Customer Service - Case)
- *
- * @remarks Available options:
- * - `BILLING` - Billing
- * - `SALES` - Sales
- * - `CANCELLATION` - Cancellation
- * - `COMPLAINT` - Complaint
- * - `INSTALLS_AND_SERVICE_VISITS` - Installs & Service Visits
- * - `MANAGE_MY_ACCOUNT` - Manage My Account
- * - `TECH_SUPPORT` - Tech Support
- */
-export declare enum CaseDpaCustomerCategory {
-    BILLING = "BILLING",
-    SALES = "SALES",
-    CANCELLATION = "CANCELLATION",
-    COMPLAINT = "COMPLAINT",
-    INSTALLS_SERVICE_VISITS = "INSTALLS_AND_SERVICE_VISITS",
-    MANAGE_MY_ACCOUNT = "MANAGE_MY_ACCOUNT",
-    TECH_SUPPORT = "TECH_SUPPORT"
-}
 /**
  * Valid values for Case.ReasonForReview
  *
@@ -656,10 +727,10 @@ export declare enum CaseReasonForReview {
  * source of the case (Customer Service - Case)
  *
  * @remarks Available options:
- * - `EMAIL` - Email
+ * - `AIRCALL` - Aircall
  * - `CUSTOMER_APP` - Customer App
  * - `CUSTOMER_PORTAL` - Customer Portal
- * - `AIRCALL` - Aircall
+ * - `EMAIL` - Email
  * - `FACEBOOK` - Facebook
  * - `TRUSTPILOT` - Trustpilot
  * - `TWILIO` - Twilio
@@ -668,304 +739,278 @@ export declare enum CaseReasonForReview {
  * - `WEBSITE` - Website
  */
 export declare enum CaseSource {
-    EMAIL = "EMAIL",
+    AIRCALL = "AIRCALL",
     CUSTOMER_APP = "CUSTOMER_APP",
     CUSTOMER_PORTAL = "CUSTOMER_PORTAL",
-    AIRCALL = "AIRCALL",
+    EMAIL = "EMAIL",
     FACEBOOK = "FACEBOOK",
     TRUSTPILOT = "TRUSTPILOT",
     TWILIO = "TWILIO",
-    TWITTER = "TWITTER",
-    USERESPONSE = "USERESPONSE",
-    WEBSITE = "WEBSITE"
-}
-/**
- * Valid values for Case.SubCategory
- *
- * SubCategory (Customer Service - Case)
- *
- * @remarks Available options:
- * - `COMPENSATION_REQUEST` - Compensation Request
- * - `EQUIPMENT_RETURN_REFUND` - Equipment Return Refund
- * - `OVERDUE_INVOICE` - Overdue Invoice
- * - `PAYMENT_PLAN` - Payment Plan
- * - `AMEND_BILLING_DATE` - Amend Billing Date
- * - `ETF_CUSTOMER_LEAVING` - ETF (Customer Leaving YF)
- * - `CONTRACT_BUYOUT` - Contract Buyout
- * - `PRICE_MATCH` - Price Match
- * - `DIRECT_DEBIT` - Direct Debit
- * - `PAYMENT_LINK` - Payment Link
- * - `INVOICE_DISPUTE` - Invoice Dispute
- * - `CHURN_REQUEST` - Churn Request
- * - `BAD_CSAT` - Bad CSAT
- * - `COMPLAINT` - Complaint
- * - `DATA_SUBJECT_ACCESS_REQUEST` - Data Subject Access Request
- * - ... and 41 more
- */
-export declare enum CaseSubCategory {
-    COMPENSATION_REQUEST = "COMPENSATION_REQUEST",
-    EQUIPMENT_RETURN_REFUND = "EQUIPMENT_RETURN_REFUND",
-    OVERDUE_INVOICE = "OVERDUE_INVOICE",
-    PAYMENT_PLAN = "PAYMENT_PLAN",
-    AMEND_BILLING_DATE = "AMEND_BILLING_DATE",
-    ETF_CUSTOMER_LEAVING_YF = "ETF_CUSTOMER_LEAVING",
-    CONTRACT_BUYOUT = "CONTRACT_BUYOUT",
-    PRICE_MATCH = "PRICE_MATCH",
-    DIRECT_DEBIT = "DIRECT_DEBIT",
-    PAYMENT_LINK = "PAYMENT_LINK",
-    INVOICE_DISPUTE = "INVOICE_DISPUTE",
-    CHURN_REQUEST = "CHURN_REQUEST",
-    BAD_CSAT = "BAD_CSAT",
-    COMPLAINT = "COMPLAINT",
-    DATA_SUBJECT_ACCESS_REQUEST = "DATA_SUBJECT_ACCESS_REQUEST",
-    ESCALATED_COMPLAINT = "ESCALATED_COMPLAINT",
-    GDPR_DATA_BREACH = "GDPR_DATA_BREACH",
-    NEGATIVE_REVIEWS = "NEGATIVE_REVIEWS",
-    AREA_AVAILABILITY_QUERY = "AREA_AVAILABILITY_QUERY",
-    OFFER_QUERY_SUPPORT = "OFFER_QUERY_AND_SUPPORT",
-    OMBUDSMAN_CASE = "OMBUDSMAN_CASE",
-    POSITIVE_REVIEWS = "POSITIVE_REVIEWS",
-    DUPLICATE_REVIEW = "DUPLICATE_REVIEW",
-    NEW_ORDER = "NEW_ORDER",
-    PRE_LIVE_ORDER_QUERY = "PRE_LIVE_ORDER_QUERY",
-    CLAIM_MISSELLING = "CLAIM_MISSELLING",
-    AMEND_MY_ORDER = "AMEND_MY_ORDER",
-    CHANGE_CONTACT_DETAILS = "CHANGE_CONTACT_DETAILS",
-    RECONTRACT_UPGRADE = "RECONTRACT_UPGRADE",
-    REFERRAL = "REFERRAL",
-    MISSED_APPOINTMENT = "MISSED_APPOINTMENT",
-    TRANSFER_OF_OWNERSHIP = "TRANSFER_OF_OWNERSHIP",
-    COGENT_ABUSE_NOTIFICATIONS = "COGENT_ABUSE_NOTIFICATIONS",
-    INTERMITTENT_CONNECTIVITY = "INTERMITTENT_CONNECTIVITY",
-    MAGRATHEA_PROCESS = "MAGRATHEA_PROCESS",
-    CUSTOMER_DEVICE_ISSUE = "CUSTOMER_DEVICE_ISSUE",
-    ONT_RELOCATION = "ONT_RELOCATION",
-    PHONE_ISSUES = "PHONE_ISSUES",
-    PHONE_PORTING = "PHONE_PORTING",
-    SPEED_HARD_WIRED = "SPEED_HARD_WIRED",
-    SPEED_WI_FI = "SPEED_WIFI",
-    TLOS_OUTAGE = "TLOS_OUTAGE",
-    WEBSITE_APP_ISSUE = "WEBSITE_APP_ISSUE",
-    WI_FI_COVERAGE = "WIFI_COVERAGE",
-    CANCEL_APPOINTMENT = "CANCEL_APPOINTMENT",
-    INSTALL_APPOINTMENT = "INSTALL_APPOINTMENT",
-    INSTALL_REMEDIATION_QUERY = "INSTALL_REMEDIATION_QUERY",
-    NEW_TICKET = "NEW_TICKET",
-    SPAM = "SPAM",
-    SERVICE_VISIT = "SERVICE_VISIT",
-    FAILED_PAYMENT = "FAILED_PAYMENT",
-    INACTIVE_CHAT_NO_CUSTOMER_RESPONSE = "INACTIVE_CHAT_NO_CUSTOMER_RESPONSE",
-    COPY_OF_INVOICE = "COPY_OF_INVOICE",
-    ODIN_SUPPORT_REQUEST = "ODIN_SUPPORT_REQUEST",
-    PIC_REQUEST = "PIC_REQUEST",
-    ONE_TOUCH_SWITCH = "ONE_TOUCH_SWITCH"
+    TWITTER = "TWITTER",
+    USERESPONSE = "USERESPONSE",
+    WEBSITE = "WEBSITE"
 }
 /**
- * Valid values for Case.DpaCustomerType
+ * Valid values for Case.LastDialOutcome
  *
- * dpa customer type (Customer Service - Case)
+ * LastDialOutcome
  *
  * @remarks Available options:
- * - `ACCOUNT_HOLDER` - Account holder
- * - `NEW_CUSTOMER` - New Customer
- * - `NOT_ACCOUNT_HOLDER` - Not account holder
- * - `BUSINESS_CUSTOMER` - Business Customer
+ * - `BUSY` - Busy
+ * - `CONNECTED` - Connected
+ * - `FAILED` - Failed
+ * - `MACHINE` - Machine
+ * - `NO_ANSWER` - No Answer
  */
-export declare enum CaseDpaCustomerType {
-    ACCOUNT_HOLDER = "ACCOUNT_HOLDER",
-    NEW_CUSTOMER = "NEW_CUSTOMER",
-    NOT_ACCOUNT_HOLDER = "NOT_ACCOUNT_HOLDER",
-    BUSINESS_CUSTOMER = "BUSINESS_CUSTOMER"
+export declare enum CaseLastDialOutcome {
+    BUSY = "BUSY",
+    CONNECTED = "CONNECTED",
+    FAILED = "FAILED",
+    MACHINE = "MACHINE",
+    NO_ANSWER = "NO_ANSWER"
+}
+/**
+ * Valid values for Case.VulnerableCustomer
+ *
+ * Vulnerable Customer
+ *
+ * @remarks Available options:
+ * - `NO` - No
+ * - `YES` - Yes
+ */
+export declare enum CaseVulnerableCustomer {
+    NO = "NO",
+    YES = "YES"
+}
+/**
+ * Valid values for Case.RetentionOutcome
+ *
+ * Outcome from trying to save a customer
+ *
+ * @remarks Available options:
+ * - `LOST` - Lost
+ * - `SAVED` - Saved
+ */
+export declare enum CaseRetentionOutcome {
+    LOST = "LOST",
+    SAVED = "SAVED"
+}
+/**
+ * Valid values for Case.Deprecated
+ *
+ * Data field for Case records. Used by Customer Service team.
+ *
+ * @remarks Available options:
+ * - `HIGH` - High
+ * - `LOW` - Low
+ * - `MEDIUM` - Medium
+ * - `URGENT` - Urgent
+ */
+export declare enum CaseDeprecated {
+    HIGH = "HIGH",
+    LOW = "LOW",
+    MEDIUM = "MEDIUM",
+    URGENT = "URGENT"
 }
 /**
  * Property keys for Case
  * Use these constants instead of string literals for type safety
  */
 export declare enum CasePropertyKeys {
-    /** Formal Complaint */
-    FormalComplaint = "FormalComplaint",
-    /** Complaint */
-    Complaint = "Complaint",
-    /** Agent CSAT Comment */
-    CsatAgentComment = "CsatAgentComment",
-    /** Other Agent CSAT Reason */
-    CsatAgentOtherReason = "CsatAgentOtherReason",
     /** Allow CSAT communications */
     CsatAllowed = "CsatAllowed",
+    /** Optional customer comment about the resolution. */
+    CsatResolutionComment = "CsatResolutionComment",
+    /** Previous AI Tags Accuracy */
+    AiTagsPreviousAccuracy = "AiTagsPreviousAccuracy",
+    /** Other Agent CSAT Reason */
+    CsatAgentOtherReason = "CsatAgentOtherReason",
+    /** Agent CSAT Comment */
+    CsatAgentComment = "CsatAgentComment",
+    /** Attributed To */
+    AttributedTo = "AttributedTo",
+    /** Timestamp of the CSAT response */
+    CsatResponseAt = "CsatResponseAt",
+    /** R_QueueTitle (Customer Service - Case) */
+    RQueueTitle = "R_QueueTitle",
+    /** Date to re-open the case (Customer Service - Case) */
+    MoveToOpenOn = "MoveToOpenOn",
     /** Reason when Resolution CSAT Reason is OTHER. */
     CsatResolutionOtherReason = "CsatResolutionOtherReason",
-    /** Main reason for the resolution CSAT score. */
-    CsatResolutionReason = "CsatResolutionReason",
-    /** Providers */
-    Providers = "Providers",
     /** Agent CSAT Reason */
     CsatAgentReason = "CsatAgentReason",
-    /** Customer satisfaction score for the agent who handled the case. */
-    CsatAgentScore = "CsatAgentScore",
-    /** Optional customer comment about the resolution. */
-    CsatResolutionComment = "CsatResolutionComment",
     /** Customer satisfaction score for the resolution of the case. */
     CsatResolutionScore = "CsatResolutionScore",
+    /** Complaint */
+    Complaint = "Complaint",
     /** Accuracy of the AI tags */
     AiTagsAccuracy = "AiTagsAccuracy",
     /** Previous AI Tags */
     AiTagsPrevious = "AiTagsPrevious",
-    /** Previous AI Tags Accuracy */
-    AiTagsPreviousAccuracy = "AiTagsPreviousAccuracy",
+    /** Timestamp */
+    Timestamp = "Timestamp",
+    /** Main reason for the resolution CSAT score. */
+    CsatResolutionReason = "CsatResolutionReason",
+    /** Providers */
+    Providers = "Providers",
+    /** Customer satisfaction score for the agent who handled the case. */
+    CsatAgentScore = "CsatAgentScore",
+    /** origin of case (Customer Service - Case) */
+    Origin = "Origin",
+    /** Formal Complaint */
+    FormalComplaint = "FormalComplaint",
     /** Primary Exception */
     PrimaryException = "PrimaryException",
     /** Primary Exception Reason */
     PrimaryExceptionReason = "PrimaryExceptionReason",
-    /** Attributed To */
-    AttributedTo = "AttributedTo",
-    /** Timestamp of the CSAT response */
-    CsatResponseAt = "CsatResponseAt",
     /** Indicates when the CSAT has been sent */
     CsatSentAt = "CsatSentAt",
-    /** Timestamp */
-    Timestamp = "Timestamp",
-    /** R_QueueTitle (Customer Service - Case) */
-    RQueueTitle = "R_QueueTitle",
-    /** The Trigger that created this Case. */
-    TriggerId = "TriggerId",
-    /** The UUID of the OTS order linked to the case */
-    OneTouchSwitchId = "OneTouchSwitchId",
-    /** Retention Outcome */
-    RetentionOutcome = "RetentionOutcome",
-    /** Vulnerable Customer */
-    VulnerableCustomer = "VulnerableCustomer",
-    /** Reason For Leaving */
-    ReasonForLeaving = "ReasonForLeaving",
-    /** Retention Offer */
-    RetentionOffer = "RetentionOffer",
-    /** Date to re-open the case (Customer Service - Case) */
-    MoveToOpenOn = "MoveToOpenOn",
+    /** Data field for Case records. Used by Customer Service team. */
+    Problem = "Problem",
+    /** R_AssignedUserId (Customer Service - Case) */
+    RAssignedUserId = "R_AssignedUserId",
+    /** R_SmsMessageId (Customer Service - Case) */
+    RSmsMessageId = "R_SmsMessageId",
+    /** the channel from the source (Customer Service - Case) */
+    Channel = "Channel",
+    /** SLA score 1 - 5 (Customer Service - Case) */
+    SlaScore = "SlaScore",
+    /** An external reference to this case (Customer Service - Case) */
+    ExternalRef = "ExternalRef",
+    /** Data field for Case records. Used by Customer Service team. */
+    Category = "Category",
+    /** Reference identifier for Case relationships. Used for data integrity. */
+    OwnerId = "OwnerId",
+    /** SubCategory (Customer Service - Case) */
+    SubCategory = "SubCategory",
+    /** Describe the issue being experienced (Customer Service - Case) */
+    Description = "Description",
+    /** Customer email (Customer Service - Case) */
+    DpaCustomerEmail = "DpaCustomerEmail",
     /** Reference identifier for Case relationships. Used for data integrity. */
     AccountId = "AccountId",
-    /** The status of the support case in each of the stages (Customer Service - Case) */
-    Deprecated = "Deprecated",
     /** explain the solution implemented (Customer Service - Case) */
     Solution = "Solution",
-    /** QueueChangeReason (Customer Service - Case) */
-    QueueChangeReason = "QueueChangeReason",
-    /** R_AddressTitle (Customer Service - Case) */
-    RAddressTitle = "R_AddressTitle",
-    /** R_AddressExchangeName (Customer Service - Case) */
-    RAddressExchangeName = "R_AddressExchangeName",
-    /** The order related to the case (Customer Service - Case) */
-    ROrderId = "R_OrderId",
     /** Describe why the case is being moved to closed (Customer Service - Case) */
     CloseReason = "CloseReason",
-    /** origin of case (Customer Service - Case) */
-    Origin = "Origin",
-    /** Data field for Case records. Used by Customer Service team. */
-    Sla = "Sla",
     /** R_AssignedOrgUserId (Customer Service - Case) */
     RAssignedOrgUserId = "R_AssignedOrgUserId",
-    /** Data field for Case records. Used by Customer Service team. */
-    Problem = "Problem",
-    /** business area (Customer Service - Case) */
-    BusinessArea = "BusinessArea",
-    /** R_AssignedUserId (Customer Service - Case) */
-    RAssignedUserId = "R_AssignedUserId",
-    /** The address related to the case (Customer Service - Case) */
-    RAddressId = "R_AddressId",
-    /** R_SmsMessageId (Customer Service - Case) */
-    RSmsMessageId = "R_SmsMessageId",
-    /** R_AssignedUserTitle (Customer Service - Case) */
-    RAssignedUserTitle = "R_AssignedUserTitle",
     /** The contact related to the case (Customer Service - Case) */
     RContactId = "R_ContactId",
-    /** Reference identifier for Case relationships. Used for data integrity. */
-    RQueueId = "R_QueueId",
-    /** The work order related to the case (Customer Service - Case) */
-    RWorkOrderId = "R_WorkOrderId",
     /** Additional Notes (Customer Service - Case) */
     AdditionalNotes = "AdditionalNotes",
     /** The sla end date (Customer Service - Case) */
     SlaEndDate = "SlaEndDate",
-    /** the channel from the source (Customer Service - Case) */
-    Channel = "Channel",
-    /** SLA score 1 - 5 (Customer Service - Case) */
-    SlaScore = "SlaScore",
-    /** An external reference to this case (Customer Service - Case) */
-    ExternalRef = "ExternalRef",
     /** The time an outage started (Customer Service - Case) */
     OutageStartTime = "OutageStartTime",
-    /** The time an outage was confirmed (Customer Service - Case) */
-    OutageConfirmedTime = "OutageConfirmedTime",
     /** The time an outage was resolved (Customer Service - Case) */
     OutageResolvedTime = "OutageResolvedTime",
-    /** Data field for Case records. Used by Customer Service team. */
-    Category = "Category",
-    /** Data field for Case records. Used by Customer Service team. */
-    Queue = "Queue",
     /** Blocked Reason (Customer Service - Case) */
     BlockedReason = "BlockedReason",
     /** Data field for Case records. Used by Customer Service team. */
     Priority = "Priority",
-    /** Files to assist with understanding the issue. (Customer Service - Case) */
-    Files = "Files",
     /** Reference identifier for Case relationships. Used for data integrity. */
     ContactId = "ContactId",
-    /** Customer last bill (Customer Service - Case) */
-    DpaCustomerLastBill = "DpaCustomerLastBill",
-    /** CSAT Dissatisfaction Reason (Customer Service - Case) */
-    CsatReason = "CsatReason",
-    /** Satisfaction Survey Comment (Customer Service - Case) */
-    CsatComment = "CsatComment",
     /** Satisfaction Survey Score (Customer Service - Case) */
     CsatScore = "CsatScore",
-    /** level of impact to the business (Customer Service - Case) */
-    Impact = "Impact",
     /** the status of the linked Conversation entity (Customer Service - Case) */
     ConversationStatus = "ConversationStatus",
     /** Selection of Category done by the customer over the web chat (Customer Service - Case) */
     DpaCustomerCategory = "DpaCustomerCategory",
-    /** Reason for Review (Customer Service - Case) */
-    ReasonForReview = "ReasonForReview",
-    /** boolean to confirm if DPA checks have passed (Customer Service - Case) */
-    DpaChecksPassed = "DpaChecksPassed",
-    /** Reference identifier for Case relationships. Used for data integrity. */
-    OwnerId = "OwnerId",
-    /** Reference identifier for Case relationships. Used for data integrity. */
-    TeamId = "TeamId",
-    /** source of the case (Customer Service - Case) */
-    Source = "Source",
-    /** SubCategory (Customer Service - Case) */
-    SubCategory = "SubCategory",
-    /** Describe the issue being experienced (Customer Service - Case) */
-    Description = "Description",
-    /** Customer email (Customer Service - Case) */
-    DpaCustomerEmail = "DpaCustomerEmail",
     /** Customer address (Customer Service - Case) */
     DpaCustomerAddress = "DpaCustomerAddress",
     /** Contact information field for Case. Used by Customer Service team for communication. */
     DpaCustomerPhone = "DpaCustomerPhone",
+    /** Reference identifier for Case relationships. Used for data integrity. */
+    OutageId = "OutageId",
+    /** dpa customer type (Customer Service - Case) */
+    DpaCustomerType = "DpaCustomerType",
+    /** Boolean value that is true if in SLA and false if out of SLA (Customer Service - Case) */
+    InSla = "InSla",
+    /** The date used to generate the SLA date (defaults to case created and then is updated when the case goes to Pending Agent" (Customer Service - Case) */
+    SlaStartDate = "SlaStartDate",
+    /** QueueChangeReason (Customer Service - Case) */
+    QueueChangeReason = "QueueChangeReason",
+    /** R_AddressTitle (Customer Service - Case) */
+    RAddressTitle = "R_AddressTitle",
+    /** R_AddressExchangeName (Customer Service - Case) */
+    RAddressExchangeName = "R_AddressExchangeName",
     /** Customer name (Customer Service - Case) */
     DpaCustomerName = "DpaCustomerName",
     /** Data field for Case records. Used by Customer Service team. */
     Subject = "Subject",
     /** Sentiment from voyager. (Customer Service - Case) */
     AiSentiment = "AiSentiment",
+    /** When the case was updated (Customer Service - Case) */
+    UpdatedAt = "UpdatedAt",
+    /** Parent case (Customer Service - Case) */
+    CaseId = "CaseId",
+    /** Reason For Leaving */
+    ReasonForLeaving = "ReasonForLeaving",
+    /** The order related to the case (Customer Service - Case) */
+    ROrderId = "R_OrderId",
+    /** Data field for Case records. Used by Customer Service team. */
+    Sla = "Sla",
+    /** Retention Offer */
+    RetentionOffer = "RetentionOffer",
+    /** business area (Customer Service - Case) */
+    BusinessArea = "BusinessArea",
+    /** The address related to the case (Customer Service - Case) */
+    RAddressId = "R_AddressId",
+    /** R_AssignedUserTitle (Customer Service - Case) */
+    RAssignedUserTitle = "R_AssignedUserTitle",
+    /** Reference identifier for Case relationships. Used for data integrity. */
+    RQueueId = "R_QueueId",
+    /** The work order related to the case (Customer Service - Case) */
+    RWorkOrderId = "R_WorkOrderId",
+    /** The time an outage was confirmed (Customer Service - Case) */
+    OutageConfirmedTime = "OutageConfirmedTime",
+    /** Data field for Case records. Used by Customer Service team. */
+    Queue = "Queue",
+    /** Files to assist with understanding the issue. (Customer Service - Case) */
+    Files = "Files",
+    /** Customer last bill (Customer Service - Case) */
+    DpaCustomerLastBill = "DpaCustomerLastBill",
+    /** CSAT Dissatisfaction Reason (Customer Service - Case) */
+    CsatReason = "CsatReason",
+    /** Satisfaction Survey Comment (Customer Service - Case) */
+    CsatComment = "CsatComment",
+    /** level of impact to the business (Customer Service - Case) */
+    Impact = "Impact",
+    /** Reason for Review (Customer Service - Case) */
+    ReasonForReview = "ReasonForReview",
+    /** boolean to confirm if DPA checks have passed (Customer Service - Case) */
+    DpaChecksPassed = "DpaChecksPassed",
     /** Reference identifier for Case relationships. Used for data integrity. */
-    OutageId = "OutageId",
-    /** dpa customer type (Customer Service - Case) */
-    DpaCustomerType = "DpaCustomerType",
+    TeamId = "TeamId",
+    /** source of the case (Customer Service - Case) */
+    Source = "Source",
     /** messages/calls/emails tags generated  from voyager (Customer Service - Case) */
     AiTags = "AiTags",
     /** When the Case was created (Customer Service - Case) */
     CCreatedAt = "C_CreatedAt",
-    /** When the case was updated (Customer Service - Case) */
-    UpdatedAt = "UpdatedAt",
-    /** Boolean value that is true if in SLA and false if out of SLA (Customer Service - Case) */
-    InSla = "InSla",
-    /** The date used to generate the SLA date (defaults to case created and then is updated when the case goes to Pending Agent" (Customer Service - Case) */
-    SlaStartDate = "SlaStartDate",
-    /** Parent case (Customer Service - Case) */
-    CaseId = "CaseId",
     /** This id represents the id receved from social media platforms for a user (Customer Service - Case) */
-    SocialMediaExternalId = "SocialMediaExternalId"
+    SocialMediaExternalId = "SocialMediaExternalId",
+    /** DialAttemptCount */
+    DialAttemptCount = "DialAttemptCount",
+    /** NextDialAt */
+    NextDialAt = "NextDialAt",
+    /** LastDialAt */
+    LastDialAt = "LastDialAt",
+    /** LastDialOutcome */
+    LastDialOutcome = "LastDialOutcome",
+    /** Vulnerable Customer */
+    VulnerableCustomer = "VulnerableCustomer",
+    /** Title */
+    Title = "Title",
+    /** The Trigger that created this Case. */
+    TriggerId = "TriggerId",
+    /** Outcome from trying to save a customer */
+    RetentionOutcome = "RetentionOutcome",
+    /** The UUID of the OTS order */
+    OneTouchSwitchId = "OneTouchSwitchId",
+    /** Data field for Case records. Used by Customer Service team. */
+    Deprecated = "Deprecated"
 }
 /**
  * Properties for Case records
@@ -973,73 +1018,75 @@ export declare enum CasePropertyKeys {
  * @see SupportModule:Case
  */
 export interface CaseProperties {
-    /** Formal Complaint
+    /** Allow CSAT communications
      *
-     * @type {ENUM}
-     * @default
-     * @enum {CaseFormalComplaint}
+     * @type {BOOLEAN}
+     * @default true
      */
-    FormalComplaint: CaseFormalComplaint;
-    /** Complaint
+    CsatAllowed: boolean;
+    /** Optional customer comment about the resolution.
      *
-     * @type {ENUM}
-     * @enum {CaseComplaint}
+     * @type {TEXT_LONG}
      */
-    Complaint: CaseComplaint;
-    /** Agent CSAT Comment
+    CsatResolutionComment: string;
+    /** Previous AI Tags Accuracy
      *
-     * @type {TEXT_LONG}
+     * @type {TEXT}
      */
-    CsatAgentComment: string;
+    AiTagsPreviousAccuracy: string;
     /** Other Agent CSAT Reason
      *
      * @type {TEXT_LONG}
      */
     CsatAgentOtherReason: string;
-    /** Allow CSAT communications
-     *
-     * @type {BOOLEAN}
-     * @default true
-     */
-    CsatAllowed: boolean;
-    /** Reason when Resolution CSAT Reason is OTHER.
+    /** Agent CSAT Comment
      *
      * @type {TEXT_LONG}
      */
-    CsatResolutionOtherReason: string;
-    /** Main reason for the resolution CSAT score.
+    CsatAgentComment: string;
+    /** Attributed To
      *
-     * @type {ENUM}
-     * @enum {CaseCsatResolutionReason}
+     * @type {TEXT}
      */
-    CsatResolutionReason: CaseCsatResolutionReason;
-    /** Providers
+    AttributedTo: string;
+    /** Timestamp of the CSAT response
      *
-     * @type {ENUM}
-     * @enum {CaseProviders}
+     * @type {DATE_TIME}
      */
-    Providers: CaseProviders;
-    /** Agent CSAT Reason
+    CsatResponseAt: string;
+    /** R_QueueTitle (Customer Service - Case)
      *
-     * @type {ENUM}
-     * @enum {CaseCsatAgentReason}
+     * @type {TEXT}
+     * @hidden This field is hidden in the UI
      */
-    CsatAgentReason: CaseCsatAgentReason;
-    /** Customer satisfaction score for the agent who handled the case.
+    RQueueTitle: string;
+    /** Date to re-open the case (Customer Service - Case)
      *
-     * @type {NUMBER}
+     * @type {DATE}
      */
-    CsatAgentScore: number;
-    /** Optional customer comment about the resolution.
+    MoveToOpenOn: string;
+    /** Reason when Resolution CSAT Reason is OTHER.
      *
      * @type {TEXT_LONG}
      */
-    CsatResolutionComment: string;
+    CsatResolutionOtherReason: string;
+    /** Agent CSAT Reason
+     *
+     * @type {ENUM}
+     * @enum {CaseCsatAgentReason}
+     */
+    CsatAgentReason: CaseCsatAgentReason;
     /** Customer satisfaction score for the resolution of the case.
      *
      * @type {NUMBER}
      */
     CsatResolutionScore: number;
+    /** Complaint
+     *
+     * @type {ENUM}
+     * @enum {CaseComplaint}
+     */
+    Complaint: CaseComplaint;
     /** Accuracy of the AI tags
      *
      * @type {TEXT}
@@ -1050,11 +1097,41 @@ export interface CaseProperties {
      * @type {TEXT}
      */
     AiTagsPrevious: string;
-    /** Previous AI Tags Accuracy
+    /** Timestamp
      *
-     * @type {TEXT}
+     * @type {DATE_TIME}
      */
-    AiTagsPreviousAccuracy: string;
+    Timestamp: string;
+    /** Main reason for the resolution CSAT score.
+     *
+     * @type {ENUM}
+     * @enum {CaseCsatResolutionReason}
+     */
+    CsatResolutionReason: CaseCsatResolutionReason;
+    /** Providers
+     *
+     * @type {ENUM}
+     * @enum {CaseProviders}
+     */
+    Providers: CaseProviders;
+    /** Customer satisfaction score for the agent who handled the case.
+     *
+     * @type {NUMBER}
+     */
+    CsatAgentScore: number;
+    /** origin of case (Customer Service - Case)
+     *
+     * @type {ENUM}
+     * @enum {CaseOrigin}
+     */
+    Origin: CaseOrigin;
+    /** Formal Complaint
+     *
+     * @type {ENUM}
+     * @default
+     * @enum {CaseFormalComplaint}
+     */
+    FormalComplaint: CaseFormalComplaint;
     /** Primary Exception
      *
      * @type {ENUM}
@@ -1067,87 +1144,194 @@ export interface CaseProperties {
      * @enum {CasePrimaryExceptionReason}
      */
     PrimaryExceptionReason: CasePrimaryExceptionReason;
-    /** Attributed To
+    /** Indicates when the CSAT has been sent
+     *
+     * @type {DATE_TIME}
+     */
+    CsatSentAt: string;
+    /** Data field for Case records. Used by Customer Service team.
+     *
+     * @type {ENUM}
+     * @enum {CaseProblem}
+     * @hidden This field is hidden in the UI
+     */
+    Problem: CaseProblem;
+    /** R_AssignedUserId (Customer Service - Case)
+     *
+     * @type {LOOKUP}
+     * @hidden This field is hidden in the UI
+     */
+    RAssignedUserId: string;
+    /** R_SmsMessageId (Customer Service - Case)
+     *
+     * @type {LOOKUP}
+     * @hidden This field is hidden in the UI
+     */
+    RSmsMessageId: string;
+    /** the channel from the source (Customer Service - Case)
+     *
+     * @type {ENUM}
+     * @enum {CaseChannel}
+     * @tracked Changes to this field are tracked in audit history
+     */
+    Channel: CaseChannel;
+    /** SLA score 1 - 5 (Customer Service - Case)
+     *
+     * @type {NUMBER}
+     */
+    SlaScore: number;
+    /** An external reference to this case (Customer Service - Case)
      *
      * @type {TEXT}
      */
-    AttributedTo: string;
-    /** Timestamp of the CSAT response
+    ExternalRef: string;
+    /** Data field for Case records. Used by Customer Service team.
+     *
+     * @type {ENUM}
+     * @enum {CaseCategory}
+     * @tracked Changes to this field are tracked in audit history
+     */
+    Category: CaseCategory;
+    /** Reference identifier for Case relationships. Used for data integrity.
+     *
+     * @type {LOOKUP}
+     * @tracked Changes to this field are tracked in audit history
+     */
+    OwnerId: string;
+    /** SubCategory (Customer Service - Case)
+     *
+     * @type {ENUM}
+     * @enum {CaseSubCategory}
+     * @tracked Changes to this field are tracked in audit history
+     */
+    SubCategory: CaseSubCategory;
+    /** Describe the issue being experienced (Customer Service - Case)
+     *
+     * @type {TEXT_LONG}
+     */
+    Description: string;
+    /** Customer email (Customer Service - Case)
+     *
+     * @type {TEXT}
+     * @pii This field contains personally identifiable information
+     */
+    DpaCustomerEmail: string;
+    /** Reference identifier for Case relationships. Used for data integrity.
+     *
+     * @type {LOOKUP}
+     */
+    AccountId: string;
+    /** explain the solution implemented (Customer Service - Case)
+     *
+     * @type {TEXT_LONG}
+     * @hidden This field is hidden in the UI
+     */
+    Solution: string;
+    /** Describe why the case is being moved to closed (Customer Service - Case)
+     *
+     * @type {TEXT_LONG}
+     * @hidden This field is hidden in the UI
+     */
+    CloseReason: string;
+    /** R_AssignedOrgUserId (Customer Service - Case)
+     *
+     * @type {UUID}
+     * @hidden This field is hidden in the UI
+     */
+    RAssignedOrgUserId: string;
+    /** The contact related to the case (Customer Service - Case)
+     *
+     * @type {LOOKUP}
+     * @hidden This field is hidden in the UI
+     */
+    RContactId: string;
+    /** Additional Notes (Customer Service - Case)
+     *
+     * @type {TEXT_LONG}
+     */
+    AdditionalNotes: string;
+    /** The sla end date (Customer Service - Case)
      *
      * @type {DATE_TIME}
      */
-    CsatResponseAt: string;
-    /** Indicates when the CSAT has been sent
+    SlaEndDate: string;
+    /** The time an outage started (Customer Service - Case)
      *
      * @type {DATE_TIME}
      */
-    CsatSentAt: string;
-    /** Timestamp
+    OutageStartTime: string;
+    /** The time an outage was resolved (Customer Service - Case)
+     *
+     * @type {DATE_TIME}
+     */
+    OutageResolvedTime: string;
+    /** Blocked Reason (Customer Service - Case)
      *
-     * @type {DATE_TIME}
+     * @type {ENUM}
+     * @enum {CaseBlockedReason}
      */
-    Timestamp: string;
-    /** R_QueueTitle (Customer Service - Case)
+    BlockedReason: CaseBlockedReason;
+    /** Data field for Case records. Used by Customer Service team.
      *
-     * @type {TEXT}
-     * @hidden This field is hidden in the UI
+     * @type {NUMBER}
      */
-    RQueueTitle: string;
-    /** The Trigger that created this Case.
+    Priority: number;
+    /** Reference identifier for Case relationships. Used for data integrity.
      *
      * @type {LOOKUP}
      */
-    TriggerId: string;
-    /** The UUID of the OTS order linked to the case
+    ContactId: string;
+    /** Satisfaction Survey Score (Customer Service - Case)
      *
-     * @type {LOOKUP}
+     * @type {NUMBER}
      */
-    OneTouchSwitchId: string;
-    /** Retention Outcome
+    CsatScore: number;
+    /** the status of the linked Conversation entity (Customer Service - Case)
      *
      * @type {ENUM}
-     * @enum {CaseRetentionOutcome}
-     */
-    RetentionOutcome: CaseRetentionOutcome;
-    /** Vulnerable Customer
-     *
-     * @type {BOOLEAN}
+     * @enum {CaseConversationStatus}
      */
-    VulnerableCustomer: boolean;
-    /** Reason For Leaving
+    ConversationStatus: CaseConversationStatus;
+    /** Selection of Category done by the customer over the web chat (Customer Service - Case)
      *
      * @type {ENUM}
-     * @enum {CaseReasonForLeaving}
+     * @enum {CaseDpaCustomerCategory}
      */
-    ReasonForLeaving: CaseReasonForLeaving;
-    /** Retention Offer
+    DpaCustomerCategory: CaseDpaCustomerCategory;
+    /** Customer address (Customer Service - Case)
      *
-     * @type {ENUM}
-     * @enum {CaseRetentionOffer}
+     * @type {TEXT}
+     * @pii This field contains personally identifiable information
      */
-    RetentionOffer: CaseRetentionOffer;
-    /** Date to re-open the case (Customer Service - Case)
+    DpaCustomerAddress: string;
+    /** Contact information field for Case. Used by Customer Service team for communication.
      *
-     * @type {DATE}
+     * @type {PHONE_NUMBER}
+     * @pii This field contains personally identifiable information
      */
-    MoveToOpenOn: string;
+    DpaCustomerPhone: string;
     /** Reference identifier for Case relationships. Used for data integrity.
      *
      * @type {LOOKUP}
      */
-    AccountId: string;
-    /** The status of the support case in each of the stages (Customer Service - Case)
+    OutageId: string;
+    /** dpa customer type (Customer Service - Case)
      *
      * @type {ENUM}
-     * @enum {CaseDeprecated}
+     * @enum {CaseDpaCustomerType}
      */
-    Deprecated: CaseDeprecated;
-    /** explain the solution implemented (Customer Service - Case)
+    DpaCustomerType: CaseDpaCustomerType;
+    /** Boolean value that is true if in SLA and false if out of SLA (Customer Service - Case)
      *
-     * @type {TEXT_LONG}
-     * @hidden This field is hidden in the UI
+     * @type {BOOLEAN}
+     * @default true
      */
-    Solution: string;
+    InSla: boolean;
+    /** The date used to generate the SLA date (defaults to case created and then is updated when the case goes to Pending Agent" (Customer Service - Case)
+     *
+     * @type {DATE_TIME}
+     */
+    SlaStartDate: string;
     /** QueueChangeReason (Customer Service - Case)
      *
      * @type {TEXT_LONG}
@@ -1166,79 +1350,74 @@ export interface CaseProperties {
      * @hidden This field is hidden in the UI
      */
     RAddressExchangeName: string;
-    /** The order related to the case (Customer Service - Case)
+    /** Customer name (Customer Service - Case)
      *
-     * @type {LOOKUP}
-     * @hidden This field is hidden in the UI
+     * @type {TEXT}
+     * @pii This field contains personally identifiable information
      */
-    ROrderId: string;
-    /** Describe why the case is being moved to closed (Customer Service - Case)
+    DpaCustomerName: string;
+    /** Data field for Case records. Used by Customer Service team.
      *
-     * @type {TEXT_LONG}
-     * @hidden This field is hidden in the UI
+     * @type {TEXT}
      */
-    CloseReason: string;
-    /** origin of case (Customer Service - Case)
+    Subject: string;
+    /** Sentiment from voyager. (Customer Service - Case)
      *
-     * @type {ENUM}
-     * @enum {CaseOrigin}
+     * @type {TEXT}
      */
-    Origin: CaseOrigin;
-    /** Data field for Case records. Used by Customer Service team.
+    AiSentiment: string;
+    /** When the case was updated (Customer Service - Case)
+     *
+     * @type {DATE_TIME}
+     */
+    UpdatedAt: string;
+    /** Parent case (Customer Service - Case)
+     *
+     * @type {LOOKUP}
+     */
+    CaseId: string;
+    /** Reason For Leaving
      *
      * @type {ENUM}
-     * @enum {CaseSla}
+     * @enum {CaseReasonForLeaving}
      */
-    Sla: CaseSla;
-    /** R_AssignedOrgUserId (Customer Service - Case)
+    ReasonForLeaving: CaseReasonForLeaving;
+    /** The order related to the case (Customer Service - Case)
      *
-     * @type {UUID}
+     * @type {LOOKUP}
      * @hidden This field is hidden in the UI
      */
-    RAssignedOrgUserId: string;
+    ROrderId: string;
     /** Data field for Case records. Used by Customer Service team.
      *
      * @type {ENUM}
-     * @enum {CaseProblem}
-     * @hidden This field is hidden in the UI
+     * @enum {CaseSla}
      */
-    Problem: CaseProblem;
+    Sla: CaseSla;
+    /** Retention Offer
+     *
+     * @type {ENUM}
+     * @enum {CaseRetentionOffer}
+     */
+    RetentionOffer: CaseRetentionOffer;
     /** business area (Customer Service - Case)
      *
      * @type {ENUM}
      * @enum {CaseBusinessArea}
      */
     BusinessArea: CaseBusinessArea;
-    /** R_AssignedUserId (Customer Service - Case)
-     *
-     * @type {LOOKUP}
-     * @hidden This field is hidden in the UI
-     */
-    RAssignedUserId: string;
     /** The address related to the case (Customer Service - Case)
      *
      * @type {LOOKUP}
      * @hidden This field is hidden in the UI
      */
     RAddressId: string;
-    /** R_SmsMessageId (Customer Service - Case)
-     *
-     * @type {LOOKUP}
-     * @hidden This field is hidden in the UI
-     */
-    RSmsMessageId: string;
     /** R_AssignedUserTitle (Customer Service - Case)
      *
      * @type {TEXT}
      * @hidden This field is hidden in the UI
      */
     RAssignedUserTitle: string;
-    /** The contact related to the case (Customer Service - Case)
-     *
-     * @type {LOOKUP}
-     * @hidden This field is hidden in the UI
-     */
-    RContactId: string;
     /** Reference identifier for Case relationships. Used for data integrity.
      *
      * @type {LOOKUP}
@@ -1251,82 +1430,22 @@ export interface CaseProperties {
      * @hidden This field is hidden in the UI
      */
     RWorkOrderId: string;
-    /** Additional Notes (Customer Service - Case)
-     *
-     * @type {TEXT_LONG}
-     */
-    AdditionalNotes: string;
-    /** The sla end date (Customer Service - Case)
-     *
-     * @type {DATE_TIME}
-     */
-    SlaEndDate: string;
-    /** the channel from the source (Customer Service - Case)
-     *
-     * @type {ENUM}
-     * @enum {CaseChannel}
-     * @tracked Changes to this field are tracked in audit history
-     */
-    Channel: CaseChannel;
-    /** SLA score 1 - 5 (Customer Service - Case)
-     *
-     * @type {NUMBER}
-     */
-    SlaScore: number;
-    /** An external reference to this case (Customer Service - Case)
-     *
-     * @type {TEXT}
-     */
-    ExternalRef: string;
-    /** The time an outage started (Customer Service - Case)
-     *
-     * @type {DATE_TIME}
-     */
-    OutageStartTime: string;
     /** The time an outage was confirmed (Customer Service - Case)
      *
      * @type {DATE_TIME}
      */
     OutageConfirmedTime: string;
-    /** The time an outage was resolved (Customer Service - Case)
-     *
-     * @type {DATE_TIME}
-     */
-    OutageResolvedTime: string;
-    /** Data field for Case records. Used by Customer Service team.
-     *
-     * @type {ENUM}
-     * @enum {CaseCategory}
-     * @tracked Changes to this field are tracked in audit history
-     */
-    Category: CaseCategory;
     /** Data field for Case records. Used by Customer Service team.
      *
      * @type {LOOKUP}
      */
     Queue: string;
-    /** Blocked Reason (Customer Service - Case)
-     *
-     * @type {ENUM}
-     * @enum {CaseBlockedReason}
-     */
-    BlockedReason: CaseBlockedReason;
-    /** Data field for Case records. Used by Customer Service team.
-     *
-     * @type {NUMBER}
-     */
-    Priority: number;
     /** Files to assist with understanding the issue. (Customer Service - Case)
      *
      * @type {FILE_MULTIPLE}
      * @hidden This field is hidden in the UI
      */
     Files: string;
-    /** Reference identifier for Case relationships. Used for data integrity.
-     *
-     * @type {LOOKUP}
-     */
-    ContactId: string;
     /** Customer last bill (Customer Service - Case)
      *
      * @type {TEXT}
@@ -1343,159 +1462,220 @@ export interface CaseProperties {
      * @type {TEXT_LONG}
      */
     CsatComment: string;
-    /** Satisfaction Survey Score (Customer Service - Case)
-     *
-     * @type {NUMBER}
-     */
-    CsatScore: number;
     /** level of impact to the business (Customer Service - Case)
      *
      * @type {ENUM}
      * @enum {CaseImpact}
      */
     Impact: CaseImpact;
-    /** the status of the linked Conversation entity (Customer Service - Case)
+    /** Reason for Review (Customer Service - Case)
      *
      * @type {ENUM}
-     * @enum {CaseConversationStatus}
+     * @enum {CaseReasonForReview}
+     */
+    ReasonForReview: CaseReasonForReview;
+    /** boolean to confirm if DPA checks have passed (Customer Service - Case)
+     *
+     * @type {BOOLEAN}
+     */
+    DpaChecksPassed: boolean;
+    /** Reference identifier for Case relationships. Used for data integrity.
+     *
+     * @type {LOOKUP}
+     * @placeholder The assigned team
+     * @tracked Changes to this field are tracked in audit history
+     */
+    TeamId: string;
+    /** source of the case (Customer Service - Case)
+     *
+     * @type {ENUM}
+     * @enum {CaseSource}
+     */
+    Source: CaseSource;
+    /** messages/calls/emails tags generated  from voyager (Customer Service - Case)
+     *
+     * @type {TAG}
+     */
+    AiTags: string;
+    /** When the Case was created (Customer Service - Case)
+     *
+     * @type {DATE_TIME}
+     */
+    CCreatedAt: string;
+    /** This id represents the id receved from social media platforms for a user (Customer Service - Case)
+     *
+     * @type {TEXT}
+     */
+    SocialMediaExternalId: string;
+    /** DialAttemptCount
+     *
+     * @type {NUMBER}
+     * @default 0
+     */
+    DialAttemptCount: number;
+    /** NextDialAt
+     *
+     * @type {DATE_TIME}
+     */
+    NextDialAt: string;
+    /** LastDialAt
+     *
+     * @type {DATE_TIME}
      */
-    ConversationStatus: CaseConversationStatus;
-    /** Selection of Category done by the customer over the web chat (Customer Service - Case)
+    LastDialAt: string;
+    /** LastDialOutcome
      *
      * @type {ENUM}
-     * @enum {CaseDpaCustomerCategory}
+     * @enum {CaseLastDialOutcome}
      */
-    DpaCustomerCategory: CaseDpaCustomerCategory;
-    /** Reason for Review (Customer Service - Case)
+    LastDialOutcome: CaseLastDialOutcome;
+    /** Vulnerable Customer
      *
      * @type {ENUM}
-     * @enum {CaseReasonForReview}
+     * @enum {CaseVulnerableCustomer}
      */
-    ReasonForReview: CaseReasonForReview;
-    /** boolean to confirm if DPA checks have passed (Customer Service - Case)
+    VulnerableCustomer: CaseVulnerableCustomer;
+    /** Title
      *
-     * @type {BOOLEAN}
+     * @type {TEXT}
      */
-    DpaChecksPassed: boolean;
-    /** Reference identifier for Case relationships. Used for data integrity.
+    Title: string;
+    /** The Trigger that created this Case.
      *
      * @type {LOOKUP}
-     * @tracked Changes to this field are tracked in audit history
      */
-    OwnerId: string;
-    /** Reference identifier for Case relationships. Used for data integrity.
+    TriggerId: string;
+    /** Outcome from trying to save a customer
+     *
+     * @type {ENUM}
+     * @enum {CaseRetentionOutcome}
+     */
+    RetentionOutcome: CaseRetentionOutcome;
+    /** The UUID of the OTS order
      *
      * @type {LOOKUP}
-     * @placeholder The assigned team
-     * @tracked Changes to this field are tracked in audit history
      */
-    TeamId: string;
-    /** source of the case (Customer Service - Case)
+    OneTouchSwitchId: string;
+    /** Data field for Case records. Used by Customer Service team.
      *
      * @type {ENUM}
-     * @enum {CaseSource}
+     * @enum {CaseDeprecated}
      */
-    Source: CaseSource;
-    /** SubCategory (Customer Service - Case)
+    Deprecated: CaseDeprecated;
+}
+/**
+ * Properties for OUTAGE Case records
+ *
+ * @see SupportModule:Case
+ */
+export interface OutageCaseProperties {
+    /** Allow CSAT communications
      *
-     * @type {ENUM}
-     * @enum {CaseSubCategory}
-     * @tracked Changes to this field are tracked in audit history
+     * @type {BOOLEAN}
+     * @default true
      */
-    SubCategory: CaseSubCategory;
-    /** Describe the issue being experienced (Customer Service - Case)
+    CsatAllowed: boolean;
+    /** Optional customer comment about the resolution.
      *
      * @type {TEXT_LONG}
      */
-    Description: string;
-    /** Customer email (Customer Service - Case)
+    CsatResolutionComment: string;
+    /** Previous AI Tags Accuracy
      *
      * @type {TEXT}
-     * @pii This field contains personally identifiable information
      */
-    DpaCustomerEmail: string;
-    /** Customer address (Customer Service - Case)
+    AiTagsPreviousAccuracy: string;
+    /** Other Agent CSAT Reason
      *
-     * @type {TEXT}
-     * @pii This field contains personally identifiable information
+     * @type {TEXT_LONG}
      */
-    DpaCustomerAddress: string;
-    /** Contact information field for Case. Used by Customer Service team for communication.
+    CsatAgentOtherReason: string;
+    /** Agent CSAT Comment
      *
-     * @type {PHONE_NUMBER}
-     * @pii This field contains personally identifiable information
+     * @type {TEXT_LONG}
      */
-    DpaCustomerPhone: string;
-    /** Customer name (Customer Service - Case)
+    CsatAgentComment: string;
+    /** Attributed To
      *
      * @type {TEXT}
-     * @pii This field contains personally identifiable information
      */
-    DpaCustomerName: string;
-    /** Data field for Case records. Used by Customer Service team.
+    AttributedTo: string;
+    /** Timestamp of the CSAT response
      *
-     * @type {TEXT}
+     * @type {DATE_TIME}
      */
-    Subject: string;
-    /** Sentiment from voyager. (Customer Service - Case)
+    CsatResponseAt: string;
+    /** R_QueueTitle (Customer Service - Case)
      *
      * @type {TEXT}
+     * @hidden This field is hidden in the UI
      */
-    AiSentiment: string;
-    /** Reference identifier for Case relationships. Used for data integrity.
+    RQueueTitle: string;
+    /** Date to re-open the case (Customer Service - Case)
      *
-     * @type {LOOKUP}
+     * @type {DATE}
      */
-    OutageId: string;
-    /** dpa customer type (Customer Service - Case)
+    MoveToOpenOn: string;
+    /** Reason when Resolution CSAT Reason is OTHER.
+     *
+     * @type {TEXT_LONG}
+     */
+    CsatResolutionOtherReason: string;
+    /** Agent CSAT Reason
      *
      * @type {ENUM}
-     * @enum {CaseDpaCustomerType}
+     * @enum {CaseCsatAgentReason}
      */
-    DpaCustomerType: CaseDpaCustomerType;
-    /** messages/calls/emails tags generated  from voyager (Customer Service - Case)
+    CsatAgentReason: CaseCsatAgentReason;
+    /** Customer satisfaction score for the resolution of the case.
      *
-     * @type {TAG}
+     * @type {NUMBER}
      */
-    AiTags: string;
-    /** When the Case was created (Customer Service - Case)
+    CsatResolutionScore: number;
+    /** Complaint
      *
-     * @type {DATE_TIME}
+     * @type {ENUM}
+     * @enum {CaseComplaint}
      */
-    CCreatedAt: string;
-    /** When the case was updated (Customer Service - Case)
+    Complaint: CaseComplaint;
+    /** Accuracy of the AI tags
      *
-     * @type {DATE_TIME}
+     * @type {TEXT}
      */
-    UpdatedAt: string;
-    /** Boolean value that is true if in SLA and false if out of SLA (Customer Service - Case)
+    AiTagsAccuracy: string;
+    /** Previous AI Tags
      *
-     * @type {BOOLEAN}
-     * @default true
+     * @type {TEXT}
      */
-    InSla: boolean;
-    /** The date used to generate the SLA date (defaults to case created and then is updated when the case goes to Pending Agent" (Customer Service - Case)
+    AiTagsPrevious: string;
+    /** Timestamp
      *
      * @type {DATE_TIME}
      */
-    SlaStartDate: string;
-    /** Parent case (Customer Service - Case)
+    Timestamp: string;
+    /** Main reason for the resolution CSAT score.
      *
-     * @type {LOOKUP}
+     * @type {ENUM}
+     * @enum {CaseCsatResolutionReason}
      */
-    CaseId: string;
-    /** This id represents the id receved from social media platforms for a user (Customer Service - Case)
+    CsatResolutionReason: CaseCsatResolutionReason;
+    /** Providers
      *
-     * @type {TEXT}
+     * @type {ENUM}
+     * @enum {CaseProviders}
      */
-    SocialMediaExternalId: string;
-}
-/**
- * Properties for OUTAGE Case records
- *
- * @see SupportModule:Case
- */
-export interface OutageCaseProperties {
+    Providers: CaseProviders;
+    /** Customer satisfaction score for the agent who handled the case.
+     *
+     * @type {NUMBER}
+     */
+    CsatAgentScore: number;
+    /** origin of case (Customer Service - Case)
+     *
+     * @type {ENUM}
+     * @enum {CaseOrigin}
+     */
+    Origin: CaseOrigin;
     /** Formal Complaint
      *
      * @type {ENUM}
@@ -1503,174 +1683,206 @@ export interface OutageCaseProperties {
      * @enum {CaseFormalComplaint}
      */
     FormalComplaint: CaseFormalComplaint;
-    /** Complaint
+    /** Primary Exception
      *
      * @type {ENUM}
-     * @enum {CaseComplaint}
+     * @enum {CasePrimaryException}
      */
-    Complaint: CaseComplaint;
-    /** Agent CSAT Comment
+    PrimaryException: CasePrimaryException;
+    /** Primary Exception Reason
      *
-     * @type {TEXT_LONG}
+     * @type {ENUM}
+     * @enum {CasePrimaryExceptionReason}
      */
-    CsatAgentComment: string;
-    /** Other Agent CSAT Reason
+    PrimaryExceptionReason: CasePrimaryExceptionReason;
+    /** Indicates when the CSAT has been sent
      *
-     * @type {TEXT_LONG}
+     * @type {DATE_TIME}
      */
-    CsatAgentOtherReason: string;
-    /** Allow CSAT communications
+    CsatSentAt: string;
+    /** Data field for Case records. Used by Customer Service team.
      *
-     * @type {BOOLEAN}
-     * @default true
+     * @type {ENUM}
+     * @enum {CaseProblem}
+     * @hidden This field is hidden in the UI
      */
-    CsatAllowed: boolean;
-    /** Reason when Resolution CSAT Reason is OTHER.
+    Problem: CaseProblem;
+    /** R_AssignedUserId (Customer Service - Case)
      *
-     * @type {TEXT_LONG}
+     * @type {LOOKUP}
+     * @hidden This field is hidden in the UI
      */
-    CsatResolutionOtherReason: string;
-    /** Main reason for the resolution CSAT score.
+    RAssignedUserId: string;
+    /** R_SmsMessageId (Customer Service - Case)
      *
-     * @type {ENUM}
-     * @enum {CaseCsatResolutionReason}
+     * @type {LOOKUP}
+     * @hidden This field is hidden in the UI
      */
-    CsatResolutionReason: CaseCsatResolutionReason;
-    /** Providers
+    RSmsMessageId: string;
+    /** the channel from the source (Customer Service - Case)
      *
      * @type {ENUM}
-     * @enum {CaseProviders}
+     * @enum {CaseChannel}
+     * @tracked Changes to this field are tracked in audit history
      */
-    Providers: CaseProviders;
-    /** Agent CSAT Reason
+    Channel: CaseChannel;
+    /** SLA score 1 - 5 (Customer Service - Case)
+     *
+     * @type {NUMBER}
+     */
+    SlaScore: number;
+    /** An external reference to this case (Customer Service - Case)
+     *
+     * @type {TEXT}
+     */
+    ExternalRef: string;
+    /** Data field for Case records. Used by Customer Service team.
      *
      * @type {ENUM}
-     * @enum {CaseCsatAgentReason}
+     * @enum {CaseCategory}
+     * @tracked Changes to this field are tracked in audit history
      */
-    CsatAgentReason: CaseCsatAgentReason;
-    /** Customer satisfaction score for the agent who handled the case.
+    Category: CaseCategory;
+    /** Reference identifier for Case relationships. Used for data integrity.
      *
-     * @type {NUMBER}
+     * @type {LOOKUP}
+     * @tracked Changes to this field are tracked in audit history
      */
-    CsatAgentScore: number;
-    /** Optional customer comment about the resolution.
+    OwnerId: string;
+    /** SubCategory (Customer Service - Case)
      *
-     * @type {TEXT_LONG}
+     * @type {ENUM}
+     * @enum {CaseSubCategory}
+     * @tracked Changes to this field are tracked in audit history
      */
-    CsatResolutionComment: string;
-    /** Customer satisfaction score for the resolution of the case.
+    SubCategory: CaseSubCategory;
+    /** Describe the issue being experienced (Customer Service - Case)
      *
-     * @type {NUMBER}
+     * @type {TEXT_LONG}
      */
-    CsatResolutionScore: number;
-    /** Accuracy of the AI tags
+    Description: string;
+    /** Customer email (Customer Service - Case)
      *
      * @type {TEXT}
+     * @pii This field contains personally identifiable information
      */
-    AiTagsAccuracy: string;
-    /** Previous AI Tags
+    DpaCustomerEmail: string;
+    /** Reference identifier for Case relationships. Used for data integrity.
      *
-     * @type {TEXT}
+     * @type {LOOKUP}
      */
-    AiTagsPrevious: string;
-    /** Previous AI Tags Accuracy
+    AccountId: string;
+    /** explain the solution implemented (Customer Service - Case)
      *
-     * @type {TEXT}
+     * @type {TEXT_LONG}
+     * @hidden This field is hidden in the UI
      */
-    AiTagsPreviousAccuracy: string;
-    /** Primary Exception
+    Solution: string;
+    /** Describe why the case is being moved to closed (Customer Service - Case)
      *
-     * @type {ENUM}
-     * @enum {CasePrimaryException}
+     * @type {TEXT_LONG}
+     * @hidden This field is hidden in the UI
      */
-    PrimaryException: CasePrimaryException;
-    /** Primary Exception Reason
+    CloseReason: string;
+    /** R_AssignedOrgUserId (Customer Service - Case)
      *
-     * @type {ENUM}
-     * @enum {CasePrimaryExceptionReason}
+     * @type {UUID}
+     * @hidden This field is hidden in the UI
      */
-    PrimaryExceptionReason: CasePrimaryExceptionReason;
-    /** Attributed To
+    RAssignedOrgUserId: string;
+    /** The contact related to the case (Customer Service - Case)
      *
-     * @type {TEXT}
+     * @type {LOOKUP}
+     * @hidden This field is hidden in the UI
      */
-    AttributedTo: string;
-    /** Timestamp of the CSAT response
+    RContactId: string;
+    /** Additional Notes (Customer Service - Case)
+     *
+     * @type {TEXT_LONG}
+     */
+    AdditionalNotes: string;
+    /** The sla end date (Customer Service - Case)
      *
      * @type {DATE_TIME}
      */
-    CsatResponseAt: string;
-    /** Indicates when the CSAT has been sent
+    SlaEndDate: string;
+    /** The time an outage started (Customer Service - Case)
      *
      * @type {DATE_TIME}
      */
-    CsatSentAt: string;
-    /** Timestamp
+    OutageStartTime: string;
+    /** The time an outage was resolved (Customer Service - Case)
      *
      * @type {DATE_TIME}
      */
-    Timestamp: string;
-    /** R_QueueTitle (Customer Service - Case)
+    OutageResolvedTime: string;
+    /** Blocked Reason (Customer Service - Case)
      *
-     * @type {TEXT}
-     * @hidden This field is hidden in the UI
+     * @type {ENUM}
+     * @enum {CaseBlockedReason}
      */
-    RQueueTitle: string;
-    /** The Trigger that created this Case.
+    BlockedReason: CaseBlockedReason;
+    /** Data field for Case records. Used by Customer Service team.
      *
-     * @type {LOOKUP}
+     * @type {NUMBER}
      */
-    TriggerId: string;
-    /** The UUID of the OTS order linked to the case
+    Priority: number;
+    /** Reference identifier for Case relationships. Used for data integrity.
      *
      * @type {LOOKUP}
      */
-    OneTouchSwitchId: string;
-    /** Retention Outcome
+    ContactId: string;
+    /** Satisfaction Survey Score (Customer Service - Case)
      *
-     * @type {ENUM}
-     * @enum {CaseRetentionOutcome}
+     * @type {NUMBER}
      */
-    RetentionOutcome: CaseRetentionOutcome;
-    /** Vulnerable Customer
+    CsatScore: number;
+    /** the status of the linked Conversation entity (Customer Service - Case)
      *
-     * @type {BOOLEAN}
+     * @type {ENUM}
+     * @enum {CaseConversationStatus}
      */
-    VulnerableCustomer: boolean;
-    /** Reason For Leaving
+    ConversationStatus: CaseConversationStatus;
+    /** Selection of Category done by the customer over the web chat (Customer Service - Case)
      *
      * @type {ENUM}
-     * @enum {CaseReasonForLeaving}
+     * @enum {CaseDpaCustomerCategory}
      */
-    ReasonForLeaving: CaseReasonForLeaving;
-    /** Retention Offer
+    DpaCustomerCategory: CaseDpaCustomerCategory;
+    /** Customer address (Customer Service - Case)
      *
-     * @type {ENUM}
-     * @enum {CaseRetentionOffer}
+     * @type {TEXT}
+     * @pii This field contains personally identifiable information
      */
-    RetentionOffer: CaseRetentionOffer;
-    /** Date to re-open the case (Customer Service - Case)
+    DpaCustomerAddress: string;
+    /** Contact information field for Case. Used by Customer Service team for communication.
      *
-     * @type {DATE}
+     * @type {PHONE_NUMBER}
+     * @pii This field contains personally identifiable information
      */
-    MoveToOpenOn: string;
+    DpaCustomerPhone: string;
     /** Reference identifier for Case relationships. Used for data integrity.
      *
      * @type {LOOKUP}
      */
-    AccountId: string;
-    /** The status of the support case in each of the stages (Customer Service - Case)
+    OutageId: string;
+    /** dpa customer type (Customer Service - Case)
      *
      * @type {ENUM}
-     * @enum {CaseDeprecated}
+     * @enum {CaseDpaCustomerType}
      */
-    Deprecated: CaseDeprecated;
-    /** explain the solution implemented (Customer Service - Case)
+    DpaCustomerType: CaseDpaCustomerType;
+    /** Boolean value that is true if in SLA and false if out of SLA (Customer Service - Case)
      *
-     * @type {TEXT_LONG}
-     * @hidden This field is hidden in the UI
+     * @type {BOOLEAN}
+     * @default true
      */
-    Solution: string;
+    InSla: boolean;
+    /** The date used to generate the SLA date (defaults to case created and then is updated when the case goes to Pending Agent" (Customer Service - Case)
+     *
+     * @type {DATE_TIME}
+     */
+    SlaStartDate: string;
     /** QueueChangeReason (Customer Service - Case)
      *
      * @type {TEXT_LONG}
@@ -1689,79 +1901,74 @@ export interface OutageCaseProperties {
      * @hidden This field is hidden in the UI
      */
     RAddressExchangeName: string;
-    /** The order related to the case (Customer Service - Case)
+    /** Customer name (Customer Service - Case)
      *
-     * @type {LOOKUP}
-     * @hidden This field is hidden in the UI
+     * @type {TEXT}
+     * @pii This field contains personally identifiable information
      */
-    ROrderId: string;
-    /** Describe why the case is being moved to closed (Customer Service - Case)
+    DpaCustomerName: string;
+    /** Data field for Case records. Used by Customer Service team.
      *
-     * @type {TEXT_LONG}
-     * @hidden This field is hidden in the UI
+     * @type {TEXT}
      */
-    CloseReason: string;
-    /** origin of case (Customer Service - Case)
+    Subject: string;
+    /** Sentiment from voyager. (Customer Service - Case)
      *
-     * @type {ENUM}
-     * @enum {CaseOrigin}
+     * @type {TEXT}
      */
-    Origin: CaseOrigin;
-    /** Data field for Case records. Used by Customer Service team.
+    AiSentiment: string;
+    /** When the case was updated (Customer Service - Case)
+     *
+     * @type {DATE_TIME}
+     */
+    UpdatedAt: string;
+    /** Parent case (Customer Service - Case)
+     *
+     * @type {LOOKUP}
+     */
+    CaseId: string;
+    /** Reason For Leaving
      *
      * @type {ENUM}
-     * @enum {CaseSla}
+     * @enum {CaseReasonForLeaving}
      */
-    Sla: CaseSla;
-    /** R_AssignedOrgUserId (Customer Service - Case)
+    ReasonForLeaving: CaseReasonForLeaving;
+    /** The order related to the case (Customer Service - Case)
      *
-     * @type {UUID}
+     * @type {LOOKUP}
      * @hidden This field is hidden in the UI
      */
-    RAssignedOrgUserId: string;
+    ROrderId: string;
     /** Data field for Case records. Used by Customer Service team.
      *
      * @type {ENUM}
-     * @enum {CaseProblem}
-     * @hidden This field is hidden in the UI
+     * @enum {CaseSla}
      */
-    Problem: CaseProblem;
+    Sla: CaseSla;
+    /** Retention Offer
+     *
+     * @type {ENUM}
+     * @enum {CaseRetentionOffer}
+     */
+    RetentionOffer: CaseRetentionOffer;
     /** business area (Customer Service - Case)
      *
      * @type {ENUM}
      * @enum {CaseBusinessArea}
      */
     BusinessArea: CaseBusinessArea;
-    /** R_AssignedUserId (Customer Service - Case)
-     *
-     * @type {LOOKUP}
-     * @hidden This field is hidden in the UI
-     */
-    RAssignedUserId: string;
     /** The address related to the case (Customer Service - Case)
      *
      * @type {LOOKUP}
      * @hidden This field is hidden in the UI
      */
     RAddressId: string;
-    /** R_SmsMessageId (Customer Service - Case)
-     *
-     * @type {LOOKUP}
-     * @hidden This field is hidden in the UI
-     */
-    RSmsMessageId: string;
     /** R_AssignedUserTitle (Customer Service - Case)
      *
      * @type {TEXT}
      * @hidden This field is hidden in the UI
      */
     RAssignedUserTitle: string;
-    /** The contact related to the case (Customer Service - Case)
-     *
-     * @type {LOOKUP}
-     * @hidden This field is hidden in the UI
-     */
-    RContactId: string;
     /** Reference identifier for Case relationships. Used for data integrity.
      *
      * @type {LOOKUP}
@@ -1774,82 +1981,22 @@ export interface OutageCaseProperties {
      * @hidden This field is hidden in the UI
      */
     RWorkOrderId: string;
-    /** Additional Notes (Customer Service - Case)
-     *
-     * @type {TEXT_LONG}
-     */
-    AdditionalNotes: string;
-    /** The sla end date (Customer Service - Case)
-     *
-     * @type {DATE_TIME}
-     */
-    SlaEndDate: string;
-    /** the channel from the source (Customer Service - Case)
-     *
-     * @type {ENUM}
-     * @enum {CaseChannel}
-     * @tracked Changes to this field are tracked in audit history
-     */
-    Channel: CaseChannel;
-    /** SLA score 1 - 5 (Customer Service - Case)
-     *
-     * @type {NUMBER}
-     */
-    SlaScore: number;
-    /** An external reference to this case (Customer Service - Case)
-     *
-     * @type {TEXT}
-     */
-    ExternalRef: string;
-    /** The time an outage started (Customer Service - Case)
-     *
-     * @type {DATE_TIME}
-     */
-    OutageStartTime: string;
     /** The time an outage was confirmed (Customer Service - Case)
      *
      * @type {DATE_TIME}
      */
     OutageConfirmedTime: string;
-    /** The time an outage was resolved (Customer Service - Case)
-     *
-     * @type {DATE_TIME}
-     */
-    OutageResolvedTime: string;
-    /** Data field for Case records. Used by Customer Service team.
-     *
-     * @type {ENUM}
-     * @enum {CaseCategory}
-     * @tracked Changes to this field are tracked in audit history
-     */
-    Category: CaseCategory;
     /** Data field for Case records. Used by Customer Service team.
      *
      * @type {LOOKUP}
      */
-    Queue: string;
-    /** Blocked Reason (Customer Service - Case)
-     *
-     * @type {ENUM}
-     * @enum {CaseBlockedReason}
-     */
-    BlockedReason: CaseBlockedReason;
-    /** Data field for Case records. Used by Customer Service team.
-     *
-     * @type {NUMBER}
-     */
-    Priority: number;
+    Queue: string;
     /** Files to assist with understanding the issue. (Customer Service - Case)
      *
      * @type {FILE_MULTIPLE}
      * @hidden This field is hidden in the UI
      */
     Files: string;
-    /** Reference identifier for Case relationships. Used for data integrity.
-     *
-     * @type {LOOKUP}
-     */
-    ContactId: string;
     /** Customer last bill (Customer Service - Case)
      *
      * @type {TEXT}
@@ -1866,29 +2013,12 @@ export interface OutageCaseProperties {
      * @type {TEXT_LONG}
      */
     CsatComment: string;
-    /** Satisfaction Survey Score (Customer Service - Case)
-     *
-     * @type {NUMBER}
-     */
-    CsatScore: number;
     /** level of impact to the business (Customer Service - Case)
      *
      * @type {ENUM}
      * @enum {CaseImpact}
      */
     Impact: CaseImpact;
-    /** the status of the linked Conversation entity (Customer Service - Case)
-     *
-     * @type {ENUM}
-     * @enum {CaseConversationStatus}
-     */
-    ConversationStatus: CaseConversationStatus;
-    /** Selection of Category done by the customer over the web chat (Customer Service - Case)
-     *
-     * @type {ENUM}
-     * @enum {CaseDpaCustomerCategory}
-     */
-    DpaCustomerCategory: CaseDpaCustomerCategory;
     /** Reason for Review (Customer Service - Case)
      *
      * @type {ENUM}
@@ -1900,12 +2030,6 @@ export interface OutageCaseProperties {
      * @type {BOOLEAN}
      */
     DpaChecksPassed: boolean;
-    /** Reference identifier for Case relationships. Used for data integrity.
-     *
-     * @type {LOOKUP}
-     * @tracked Changes to this field are tracked in audit history
-     */
-    OwnerId: string;
     /** Reference identifier for Case relationships. Used for data integrity.
      *
      * @type {LOOKUP}
@@ -1919,99 +2043,76 @@ export interface OutageCaseProperties {
      * @enum {CaseSource}
      */
     Source: CaseSource;
-    /** SubCategory (Customer Service - Case)
-     *
-     * @type {ENUM}
-     * @enum {CaseSubCategory}
-     * @tracked Changes to this field are tracked in audit history
-     */
-    SubCategory: CaseSubCategory;
-    /** Describe the issue being experienced (Customer Service - Case)
-     *
-     * @type {TEXT_LONG}
-     */
-    Description: string;
-    /** Customer email (Customer Service - Case)
-     *
-     * @type {TEXT}
-     * @pii This field contains personally identifiable information
-     */
-    DpaCustomerEmail: string;
-    /** Customer address (Customer Service - Case)
+    /** messages/calls/emails tags generated  from voyager (Customer Service - Case)
      *
-     * @type {TEXT}
-     * @pii This field contains personally identifiable information
+     * @type {TAG}
      */
-    DpaCustomerAddress: string;
-    /** Contact information field for Case. Used by Customer Service team for communication.
+    AiTags: string;
+    /** When the Case was created (Customer Service - Case)
      *
-     * @type {PHONE_NUMBER}
-     * @pii This field contains personally identifiable information
+     * @type {DATE_TIME}
      */
-    DpaCustomerPhone: string;
-    /** Customer name (Customer Service - Case)
+    CCreatedAt: string;
+    /** This id represents the id receved from social media platforms for a user (Customer Service - Case)
      *
      * @type {TEXT}
-     * @pii This field contains personally identifiable information
      */
-    DpaCustomerName: string;
-    /** Data field for Case records. Used by Customer Service team.
+    SocialMediaExternalId: string;
+    /** DialAttemptCount
      *
-     * @type {TEXT}
+     * @type {NUMBER}
+     * @default 0
      */
-    Subject: string;
-    /** Sentiment from voyager. (Customer Service - Case)
+    DialAttemptCount: number;
+    /** NextDialAt
      *
-     * @type {TEXT}
+     * @type {DATE_TIME}
      */
-    AiSentiment: string;
-    /** Reference identifier for Case relationships. Used for data integrity.
+    NextDialAt: string;
+    /** LastDialAt
      *
-     * @type {LOOKUP}
+     * @type {DATE_TIME}
      */
-    OutageId: string;
-    /** dpa customer type (Customer Service - Case)
+    LastDialAt: string;
+    /** LastDialOutcome
      *
      * @type {ENUM}
-     * @enum {CaseDpaCustomerType}
+     * @enum {CaseLastDialOutcome}
      */
-    DpaCustomerType: CaseDpaCustomerType;
-    /** messages/calls/emails tags generated  from voyager (Customer Service - Case)
-     *
-     * @type {TAG}
-     */
-    AiTags: string;
-    /** When the Case was created (Customer Service - Case)
+    LastDialOutcome: CaseLastDialOutcome;
+    /** Vulnerable Customer
      *
-     * @type {DATE_TIME}
+     * @type {ENUM}
+     * @enum {CaseVulnerableCustomer}
      */
-    CCreatedAt: string;
-    /** When the case was updated (Customer Service - Case)
+    VulnerableCustomer: CaseVulnerableCustomer;
+    /** Title
      *
-     * @type {DATE_TIME}
+     * @type {TEXT}
      */
-    UpdatedAt: string;
-    /** Boolean value that is true if in SLA and false if out of SLA (Customer Service - Case)
+    Title: string;
+    /** The Trigger that created this Case.
      *
-     * @type {BOOLEAN}
-     * @default true
+     * @type {LOOKUP}
      */
-    InSla: boolean;
-    /** The date used to generate the SLA date (defaults to case created and then is updated when the case goes to Pending Agent" (Customer Service - Case)
+    TriggerId: string;
+    /** Outcome from trying to save a customer
      *
-     * @type {DATE_TIME}
+     * @type {ENUM}
+     * @enum {CaseRetentionOutcome}
      */
-    SlaStartDate: string;
-    /** Parent case (Customer Service - Case)
+    RetentionOutcome: CaseRetentionOutcome;
+    /** The UUID of the OTS order
      *
      * @type {LOOKUP}
      */
-    CaseId: string;
-    /** This id represents the id receved from social media platforms for a user (Customer Service - Case)
+    OneTouchSwitchId: string;
+    /** Data field for Case records. Used by Customer Service team.
      *
-     * @type {TEXT}
+     * @type {ENUM}
+     * @enum {CaseDeprecated}
      */
-    SocialMediaExternalId: string;
+    Deprecated: CaseDeprecated;
 }
 /**
  * Case entity from SupportModule
@@ -2020,7 +2121,7 @@ export interface OutageCaseProperties {
  *
  * @module SupportModule
  * @entity Case
- * @schemaId e5ebfc85-e2ff-458f-8341-55a8e1bf9a52
+ * @schemaId bb540d25-53bf-491b-9d03-f3d42f755b3a
  * @recordPrefix SC
  * @menuLabel Cases
  * @capabilities searchable, updateable, undeletable, triggerable
@@ -2028,52 +2129,56 @@ export interface OutageCaseProperties {
 export declare class Case extends OdinRecord<CaseProperties> {
     entity: 'SupportModule:Case';
     type: CaseEntityTypes;
-    schemaId: 'e5ebfc85-e2ff-458f-8341-55a8e1bf9a52';
+    schemaId: 'bb540d25-53bf-491b-9d03-f3d42f755b3a';
     properties: CaseProperties;
-    /** Linked Team records (Case_Team) */
-    Team: OdinLink<LinkedOdinRecord<TeamProperties>>;
-    /** Linked User records (CaseOwner) */
-    User: OdinLink<LinkedOdinRecord<UserProperties>>;
-    /** Linked Case records (Case__Case) */
-    Case: OdinLink<LinkedOdinRecord<CaseProperties>>;
-    /** Linked File records (Case__File) */
-    File: OdinLink<LinkedOdinRecord<FileProperties>>;
+    /** Linked ActivityLog records (Case__ActivityLog) */
+    ActivityLog: OdinLink<LinkedOdinRecord<ActivityLogProperties>>;
     /** Linked CaseAction records (Case__CaseAction) */
     CaseAction: OdinLink<LinkedOdinRecord<CaseActionProperties>>;
+    /** Linked File records (Case__File) */
+    File: OdinLink<LinkedOdinRecord<FileProperties>>;
+    /** Linked Note records (Case__Note) */
+    Note: OdinLink<LinkedOdinRecord<NoteProperties>>;
+    /** Linked Account records (Account__Case) */
+    Account: OdinLink<LinkedOdinRecord<AccountProperties>>;
+    /** Linked Team records (Case_Team) */
+    Team: OdinLink<LinkedOdinRecord<TeamProperties>>;
+    /** Linked Conversation records (Case_Conversation) */
+    Conversation: OdinLink<LinkedOdinRecord<ConversationProperties>>;
     /** Linked Order records (Case__Order) */
     Order: OdinLink<LinkedOdinRecord<OrderProperties>>;
+    /** Linked PushNotification records (Case__PushNotification) */
+    PushNotification: OdinLink<LinkedOdinRecord<PushNotificationProperties>>;
+    /** Linked Contact records (Case__Contact) */
+    Contact: OdinLink<LinkedOdinRecord<ContactProperties>>;
+    /** Linked Email records (Case__Email) */
+    Email: OdinLink<LinkedOdinRecord<EmailProperties>>;
     /** Linked WorkOrder records (Case__WorkOrder) */
     WorkOrder: OdinLink<LinkedOdinRecord<WorkOrderProperties>>;
     /** Linked Address records (Case__Address) */
     Address: OdinLink<LinkedOdinRecord<AddressProperties>>;
-    /** Linked SmsMessage records (Case__SmsMessage) */
-    SmsMessage: OdinLink<LinkedOdinRecord<SmsMessageProperties>>;
-    /** Linked Call records (Call__Case) */
-    Call: OdinLink<LinkedOdinRecord<CallProperties>>;
-    /** Linked Queue records (Queue__Case) */
-    Queue: OdinLink<LinkedOdinRecord<QueueProperties>>;
     /** Linked QueueChange records (Case__QueueChange) */
     QueueChange: OdinLink<LinkedOdinRecord<QueueChangeProperties>>;
-    /** Linked Contact records (Case__Contact) */
-    Contact: OdinLink<LinkedOdinRecord<ContactProperties>>;
-    /** Linked Email records (Case__Email) */
-    Email: OdinLink<LinkedOdinRecord<EmailProperties>>;
-    /** Linked Conversation records (Case_Conversation) */
-    Conversation: OdinLink<LinkedOdinRecord<ConversationProperties>>;
-    /** Linked Outage records (Outage__Case) */
-    Outage: OdinLink<LinkedOdinRecord<OutageProperties>>;
+    /** Linked Queue records (Queue__Case) */
+    Queue: OdinLink<LinkedOdinRecord<QueueProperties>>;
     /** Linked ContractBuyOut records (Case__ContractBuyOut) */
     ContractBuyOut: OdinLink<LinkedOdinRecord<ContractBuyOutProperties>>;
-    /** Linked Note records (Case__Note) */
-    Note: OdinLink<LinkedOdinRecord<NoteProperties>>;
-    /** Linked Account records (Account__Case) */
-    Account: OdinLink<LinkedOdinRecord<AccountProperties>>;
-    /** Linked PushNotification records (Case__PushNotification) */
-    PushNotification: OdinLink<LinkedOdinRecord<PushNotificationProperties>>;
-    /** Linked ActivityLog records (Case__ActivityLog) */
-    ActivityLog: OdinLink<LinkedOdinRecord<ActivityLogProperties>>;
+    /** Linked User records (Case__User) */
+    User: OdinLink<LinkedOdinRecord<UserProperties>>;
+    /** Linked SmsMessage records (Case__SmsMessage) */
+    SmsMessage: OdinLink<LinkedOdinRecord<SmsMessageProperties>>;
+    /** Linked Outage records (Outage__Case) */
+    Outage: OdinLink<LinkedOdinRecord<OutageProperties>>;
+    /** Linked Case records (Case__Case) */
+    Case: OdinLink<LinkedOdinRecord<CaseProperties>>;
     /** Linked OneTouchSwitch records (Case__OneTouchSwitch) */
     OneTouchSwitch: OdinLink<LinkedOdinRecord<OneTouchSwitchProperties>>;
+    /** Linked OutboundDialCampaignCase records (OutboundDialCampaignCase__Case) */
+    OutboundDialCampaignCase: OdinLink<LinkedOdinRecord<OutboundDialCampaignCaseProperties>>;
+    /** Linked OutboundDialSession records (OutboundDialSession__Case) */
+    OutboundDialSession: OdinLink<LinkedOdinRecord<OutboundDialSessionProperties>>;
+    /** Linked Call records (Call__Case) */
+    Call: OdinLink<LinkedOdinRecord<CallProperties>>;
 }
 /**
  * RabbitMQ routing keys for Case events
@@ -2085,11 +2190,11 @@ export declare const ROUTING_KEY_CASE_DELETED = "SupportModule.Case.SubDbRecordD
  * Type-specific routing keys for Case events
  * Subscribe to these for events on specific entity types only
  */
-/** DEFAULT created */
+/** This is the default record type created */
 export declare const ROUTING_KEY_CASE_DEFAULT_CREATED = "SupportModule.Case.DEFAULT.SubDbRecordCreated";
-/** DEFAULT updated */
+/** This is the default record type updated */
 export declare const ROUTING_KEY_CASE_DEFAULT_UPDATED = "SupportModule.Case.DEFAULT.SubDbRecordUpdated";
-/** DEFAULT deleted */
+/** This is the default record type deleted */
 export declare const ROUTING_KEY_CASE_DEFAULT_DELETED = "SupportModule.Case.DEFAULT.SubDbRecordDeleted";
 /** Outage created */
 export declare const ROUTING_KEY_CASE_OUTAGE_CREATED = "SupportModule.Case.OUTAGE.SubDbRecordCreated";
@@ -2097,30 +2202,46 @@ export declare const ROUTING_KEY_CASE_OUTAGE_CREATED = "SupportModule.Case.OUTAG
 export declare const ROUTING_KEY_CASE_OUTAGE_UPDATED = "SupportModule.Case.OUTAGE.SubDbRecordUpdated";
 /** Outage deleted */
 export declare const ROUTING_KEY_CASE_OUTAGE_DELETED = "SupportModule.Case.OUTAGE.SubDbRecordDeleted";
-/** Event: Case_Team link created */
-export declare const ROUTING_KEY_LINK_CASE_TEAM_CREATED = "SupportModule.Case.Team.SubDbRecordAssociationCreated";
-/** Event: Case_Team link deleted */
-export declare const ROUTING_KEY_LINK_CASE_TEAM_DELETED = "SupportModule.Case.Team.SubDbRecordAssociationDeleted";
-/** Event: CaseOwner link created */
-export declare const ROUTING_KEY_LINK_CASE_OWNER_CREATED = "SupportModule.Case.User.SubDbRecordAssociationCreated";
-/** Event: CaseOwner link deleted */
-export declare const ROUTING_KEY_LINK_CASE_OWNER_DELETED = "SupportModule.Case.User.SubDbRecordAssociationDeleted";
-/** Event: Case__Case link created */
-export declare const ROUTING_KEY_LINK_CASE_CASE_CREATED = "SupportModule.Case.Case.SubDbRecordAssociationCreated";
-/** Event: Case__Case link deleted */
-export declare const ROUTING_KEY_LINK_CASE_CASE_DELETED = "SupportModule.Case.Case.SubDbRecordAssociationDeleted";
-/** Event: Case__File link created */
-export declare const ROUTING_KEY_LINK_CASE_FILE_CREATED = "SupportModule.Case.File.SubDbRecordAssociationCreated";
-/** Event: Case__File link deleted */
-export declare const ROUTING_KEY_LINK_CASE_FILE_DELETED = "SupportModule.Case.File.SubDbRecordAssociationDeleted";
+/** Event: Case__ActivityLog link created */
+export declare const ROUTING_KEY_LINK_CASE_ACTIVITY_LOG_CREATED = "SupportModule.Case.ActivityLog.SubDbRecordAssociationCreated";
+/** Event: Case__ActivityLog link deleted */
+export declare const ROUTING_KEY_LINK_CASE_ACTIVITY_LOG_DELETED = "SupportModule.Case.ActivityLog.SubDbRecordAssociationDeleted";
 /** Event: Case__CaseAction link created */
 export declare const ROUTING_KEY_LINK_CASE_CASE_ACTION_CREATED = "SupportModule.Case.CaseAction.SubDbRecordAssociationCreated";
 /** Event: Case__CaseAction link deleted */
 export declare const ROUTING_KEY_LINK_CASE_CASE_ACTION_DELETED = "SupportModule.Case.CaseAction.SubDbRecordAssociationDeleted";
+/** Event: Case__File link created */
+export declare const ROUTING_KEY_LINK_CASE_FILE_CREATED = "SupportModule.Case.File.SubDbRecordAssociationCreated";
+/** Event: Case__File link deleted */
+export declare const ROUTING_KEY_LINK_CASE_FILE_DELETED = "SupportModule.Case.File.SubDbRecordAssociationDeleted";
+/** Event: Case__Note link created */
+export declare const ROUTING_KEY_LINK_CASE_NOTE_CREATED = "SupportModule.Case.Note.SubDbRecordAssociationCreated";
+/** Event: Case__Note link deleted */
+export declare const ROUTING_KEY_LINK_CASE_NOTE_DELETED = "SupportModule.Case.Note.SubDbRecordAssociationDeleted";
+/** Event: Case_Team link created */
+export declare const ROUTING_KEY_LINK_CASE_TEAM_CREATED = "SupportModule.Case.Team.SubDbRecordAssociationCreated";
+/** Event: Case_Team link deleted */
+export declare const ROUTING_KEY_LINK_CASE_TEAM_DELETED = "SupportModule.Case.Team.SubDbRecordAssociationDeleted";
+/** Event: Case_Conversation link created */
+export declare const ROUTING_KEY_LINK_CASE_CONVERSATION_CREATED = "SupportModule.Case.Conversation.SubDbRecordAssociationCreated";
+/** Event: Case_Conversation link deleted */
+export declare const ROUTING_KEY_LINK_CASE_CONVERSATION_DELETED = "SupportModule.Case.Conversation.SubDbRecordAssociationDeleted";
 /** Event: Case__Order link created */
 export declare const ROUTING_KEY_LINK_CASE_ORDER_CREATED = "SupportModule.Case.Order.SubDbRecordAssociationCreated";
 /** Event: Case__Order link deleted */
 export declare const ROUTING_KEY_LINK_CASE_ORDER_DELETED = "SupportModule.Case.Order.SubDbRecordAssociationDeleted";
+/** Event: Case__PushNotification link created */
+export declare const ROUTING_KEY_LINK_CASE_PUSH_NOTIFICATION_CREATED = "SupportModule.Case.PushNotification.SubDbRecordAssociationCreated";
+/** Event: Case__PushNotification link deleted */
+export declare const ROUTING_KEY_LINK_CASE_PUSH_NOTIFICATION_DELETED = "SupportModule.Case.PushNotification.SubDbRecordAssociationDeleted";
+/** Event: Case__Contact link created */
+export declare const ROUTING_KEY_LINK_CASE_CONTACT_CREATED = "SupportModule.Case.Contact.SubDbRecordAssociationCreated";
+/** Event: Case__Contact link deleted */
+export declare const ROUTING_KEY_LINK_CASE_CONTACT_DELETED = "SupportModule.Case.Contact.SubDbRecordAssociationDeleted";
+/** Event: Case__Email link created */
+export declare const ROUTING_KEY_LINK_CASE_EMAIL_CREATED = "SupportModule.Case.Email.SubDbRecordAssociationCreated";
+/** Event: Case__Email link deleted */
+export declare const ROUTING_KEY_LINK_CASE_EMAIL_DELETED = "SupportModule.Case.Email.SubDbRecordAssociationDeleted";
 /** Event: Case__WorkOrder link created */
 export declare const ROUTING_KEY_LINK_CASE_WORK_ORDER_CREATED = "SupportModule.Case.WorkOrder.SubDbRecordAssociationCreated";
 /** Event: Case__WorkOrder link deleted */
@@ -2129,43 +2250,31 @@ export declare const ROUTING_KEY_LINK_CASE_WORK_ORDER_DELETED = "SupportModule.C
 export declare const ROUTING_KEY_LINK_CASE_ADDRESS_CREATED = "SupportModule.Case.Address.SubDbRecordAssociationCreated";
 /** Event: Case__Address link deleted */
 export declare const ROUTING_KEY_LINK_CASE_ADDRESS_DELETED = "SupportModule.Case.Address.SubDbRecordAssociationDeleted";
-/** Event: Case__SmsMessage link created */
-export declare const ROUTING_KEY_LINK_CASE_SMS_MESSAGE_CREATED = "SupportModule.Case.SmsMessage.SubDbRecordAssociationCreated";
-/** Event: Case__SmsMessage link deleted */
-export declare const ROUTING_KEY_LINK_CASE_SMS_MESSAGE_DELETED = "SupportModule.Case.SmsMessage.SubDbRecordAssociationDeleted";
 /** Event: Case__QueueChange link created */
 export declare const ROUTING_KEY_LINK_CASE_QUEUE_CHANGE_CREATED = "SupportModule.Case.QueueChange.SubDbRecordAssociationCreated";
 /** Event: Case__QueueChange link deleted */
 export declare const ROUTING_KEY_LINK_CASE_QUEUE_CHANGE_DELETED = "SupportModule.Case.QueueChange.SubDbRecordAssociationDeleted";
-/** Event: Case__Contact link created */
-export declare const ROUTING_KEY_LINK_CASE_CONTACT_CREATED = "SupportModule.Case.Contact.SubDbRecordAssociationCreated";
-/** Event: Case__Contact link deleted */
-export declare const ROUTING_KEY_LINK_CASE_CONTACT_DELETED = "SupportModule.Case.Contact.SubDbRecordAssociationDeleted";
-/** Event: Case__Email link created */
-export declare const ROUTING_KEY_LINK_CASE_EMAIL_CREATED = "SupportModule.Case.Email.SubDbRecordAssociationCreated";
-/** Event: Case__Email link deleted */
-export declare const ROUTING_KEY_LINK_CASE_EMAIL_DELETED = "SupportModule.Case.Email.SubDbRecordAssociationDeleted";
-/** Event: Case_Conversation link created */
-export declare const ROUTING_KEY_LINK_CASE_CONVERSATION_CREATED = "SupportModule.Case.Conversation.SubDbRecordAssociationCreated";
-/** Event: Case_Conversation link deleted */
-export declare const ROUTING_KEY_LINK_CASE_CONVERSATION_DELETED = "SupportModule.Case.Conversation.SubDbRecordAssociationDeleted";
 /** Event: Case__ContractBuyOut link created */
 export declare const ROUTING_KEY_LINK_CASE_CONTRACT_BUY_OUT_CREATED = "SupportModule.Case.ContractBuyOut.SubDbRecordAssociationCreated";
 /** Event: Case__ContractBuyOut link deleted */
 export declare const ROUTING_KEY_LINK_CASE_CONTRACT_BUY_OUT_DELETED = "SupportModule.Case.ContractBuyOut.SubDbRecordAssociationDeleted";
-/** Event: Case__Note link created */
-export declare const ROUTING_KEY_LINK_CASE_NOTE_CREATED = "SupportModule.Case.Note.SubDbRecordAssociationCreated";
-/** Event: Case__Note link deleted */
-export declare const ROUTING_KEY_LINK_CASE_NOTE_DELETED = "SupportModule.Case.Note.SubDbRecordAssociationDeleted";
-/** Event: Case__PushNotification link created */
-export declare const ROUTING_KEY_LINK_CASE_PUSH_NOTIFICATION_CREATED = "SupportModule.Case.PushNotification.SubDbRecordAssociationCreated";
-/** Event: Case__PushNotification link deleted */
-export declare const ROUTING_KEY_LINK_CASE_PUSH_NOTIFICATION_DELETED = "SupportModule.Case.PushNotification.SubDbRecordAssociationDeleted";
-/** Event: Case__ActivityLog link created */
-export declare const ROUTING_KEY_LINK_CASE_ACTIVITY_LOG_CREATED = "SupportModule.Case.ActivityLog.SubDbRecordAssociationCreated";
-/** Event: Case__ActivityLog link deleted */
-export declare const ROUTING_KEY_LINK_CASE_ACTIVITY_LOG_DELETED = "SupportModule.Case.ActivityLog.SubDbRecordAssociationDeleted";
+/** Event: Case__User link created */
+export declare const ROUTING_KEY_LINK_CASE_USER_CREATED = "SupportModule.Case.User.SubDbRecordAssociationCreated";
+/** Event: Case__User link deleted */
+export declare const ROUTING_KEY_LINK_CASE_USER_DELETED = "SupportModule.Case.User.SubDbRecordAssociationDeleted";
+/** Event: Case__SmsMessage link created */
+export declare const ROUTING_KEY_LINK_CASE_SMS_MESSAGE_CREATED = "SupportModule.Case.SmsMessage.SubDbRecordAssociationCreated";
+/** Event: Case__SmsMessage link deleted */
+export declare const ROUTING_KEY_LINK_CASE_SMS_MESSAGE_DELETED = "SupportModule.Case.SmsMessage.SubDbRecordAssociationDeleted";
+/** Event: Case__Case link created */
+export declare const ROUTING_KEY_LINK_CASE_CASE_CREATED = "SupportModule.Case.Case.SubDbRecordAssociationCreated";
+/** Event: Case__Case link deleted */
+export declare const ROUTING_KEY_LINK_CASE_CASE_DELETED = "SupportModule.Case.Case.SubDbRecordAssociationDeleted";
 /** Event: Case__OneTouchSwitch link created */
 export declare const ROUTING_KEY_LINK_CASE_ONE_TOUCH_SWITCH_CREATED = "SupportModule.Case.OneTouchSwitch.SubDbRecordAssociationCreated";
 /** Event: Case__OneTouchSwitch link deleted */
 export declare const ROUTING_KEY_LINK_CASE_ONE_TOUCH_SWITCH_DELETED = "SupportModule.Case.OneTouchSwitch.SubDbRecordAssociationDeleted";
+/** Event: OutboundDialSession__Case link created */
+export declare const ROUTING_KEY_LINK_OUTBOUND_DIAL_SESSION_CASE_CREATED = "SupportModule.Case.OutboundDialSession.SubDbRecordAssociationCreated";
+/** Event: OutboundDialSession__Case link deleted */
+export declare const ROUTING_KEY_LINK_OUTBOUND_DIAL_SESSION_CASE_DELETED = "SupportModule.Case.OutboundDialSession.SubDbRecordAssociationDeleted";